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We are excited to welcome a Head of Customer Retention to our dynamic team in Wolverhampton! In this pivotal role, you will spearhead our customer retention strategy and oversee its seamless execution. You will play a crucial part in reducing churn rates, boosting retention performance, and developing impactful retention playbooks. Providing motivational leadership to our retention teams, you'll ensure that customer challenges are tackled head-on at their source, while also promoting cross-department collaboration to address the root causes of churn. As the Head of Customer Retention, you'll harness the power of data to identify potential risks, engage with senior stakeholders, and consistently pursue enhancements in customer outcomes. Strategic Leadership Take charge of the overall churn performance and retention key performance indicators for our customer base. Craft, execute, and continually refine the organisation's retention strategy, playbooks, and rescue frameworks. Leverage data and customer insights to drive proactive retention initiatives aimed at those customers who are at the highest risk. Leadership & Capability Operational Excellence Inspire, mentor, and cultivate the growth of our Retention team, creating a vibrant culture focused on delivering exceptional customer experiences. Empower teams by providing them with clear priorities, resources, and streamlined processes to seamlessly address customer concerns. Encourage a sense of accountability and uphold consistent retention standards throughout the team. Operational Excellence Remove operational barriers that prevent effective and timely customer issue resolution. Work cross functionally with Sales, Operations, Finance, Service and CX teams to clarify ownership, streamline handoffs, and eliminate friction in the customer journey. Oversee management of high value and strategically important customer escalations. Insight, Analysis & Continuous Improvement Provide actionable insights on churn drivers using operational, financial, and customer data. Influence and challenge functional leaders where systemic issues contribute to avoidable churn. Ensure root causes are addressed in collaboration with operational owners-preventing repeat issues and improving long term customer outcomes. Develop and maintain clear reporting on retention performance, risks, opportunities, and progress for senior leadership. Experience Demonstrated experience in leading teams focused on Retention, Customer Success, or Customer Lifecycle. A strong history of analysing churn and implementing strategies that lead to tangible improvements. Robust operational leadership experience in a results oriented environment. Proficiency with CRM systems, customer analytics, and making data driven decisions. Proven ability to drive swift change in a dynamic and ambitious organisation. Skills Exceptional analytical and problem solving abilities. Skilled at converting data into actionable operational and strategic priorities. Outstanding stakeholder management and influencing expertise, particularly at senior levels. A customer focused approach combined with a strong commercial awareness and sound judgment. Proven ability to lead teams effectively in complex operational settings. An entrepreneurial spirit and a keen eye for improvement, coupled with a strong capability for driving change. Benefits 23 days' holiday + Bank Holidays Competitive Incentive Scheme Company Pension scheme Cycle to Work scheme available Employee rewards and discounts Option to join Health Care Cash Plan 24/7 365-day access to Employee Assistance Programme through Health Assured Access to on going learning and development with our online learning platform Free onsite parking Life Assurance

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A leading healthcare provider in Wolverhampton is seeking a part-time receptionist for its oncology and haematology unit. The ideal candidate will be responsible for updating patient records, answering phone queries, and providing exceptional service in a busy environment. Strong communication skills and the ability to work under pressure are essential. This role offers a supportive work environment that values flexibility and adaptability.

Role Purpose City of Wolverhampton College is a leading provider of further education and training in the West Midlands, committed to its core purpose of 'defining futures'. Our vision is to be a leading education provider, committed to excellence and the transformative power of education. We pride ourselves on creating an inclusive and empowering environment where students and apprentices are equipped with the skills, knowledge, and positivity needed to thrive in their current and future opportunities. As part of the Colleges Management Team, the Customer Experience Manager will provide operational management of all front-end customer services, including admissions, enquiries, enrolment, and the wider services that support prospective learners before they join the College. The postholder will champion a seamless, efficient and inclusive customer experience, ensuring every prospective student receives timely information, high-quality support, and a warm welcome from the moment they make contact. This role will drive improvements in customer satisfaction, conversion rates, responsiveness, consistency of service, and the overall experience of prospective learners and their families. The postholder will ensure that all customers-particularly vulnerable and disadvantaged groups-are effectively supported to navigate the admissions and enrolment journey, removing barriers and enabling successful transition into learning, following a designated pathway to support a smooth transition into further education. Key Responsibilities Admissions & Customer Journey Management Lead the end-to-end applicant journey, from initial enquiry to enrolment, ensuring a seamless, responsive, and customer-focused experience. Manage operational administration for all stages of the funnel, including applications, interviews, and offers, maintaining high standards of accuracy throughout. Drive continuous improvement by monitoring key metrics (volumes, response times, and conversion rates) to streamline processes and enhance the applicant experience. Oversee frontline support services, ensuring prospective learners receive professional advice in line with safeguarding, GDPR, and equality standards. Maintain clear and timely communication with prospective learners, parents/carers, schools, and external agencies, as well as responding to enquiries and complaints in line with College policies. Student Finance & Support Oversee day-to-day Student Finance operations, ensuring the efficient processing of bursaries, travel support, hardship funds, and other financial assistance. Ensure equitable assessment of applications, providing clear, accessible information regarding eligibility and documentation and that applications are assessed fairly, timely and consistently. Collaborate with Finance and Support teams to identify and remove financial barriers for vulnerable learners while ensuring strict audit compliance. Operational Leadership & People Management Provide day-to-day leadership for the Customer Experience team (Admissions, Enrolment and Student Finance), managing workloads and priorities, managing staffing levels, ensuring adequate cover during peak periods and providing front of house cover for Welcome Host staff on reception. Foster a high-performance culture through active supervision, coaching, and performance management, centered on collaboration and professionalism. Manage external communications with parents, schools, and agencies, handling complex enquiries and complaints in accordance with college policy. Review processes regularly, identify inefficiencies and propose refinements to ensure the service remains effective, efficient, compliant and customer-centred. Provide regular updates/reports to managers and curriculum teams regarding application numbers, progress against targets, operational issues and areas of risk. They will contribute to cross-college working groups and ensure staff across the College understand and support the admissions and pre-entry processes. Data Integrity & Compliance Maintain the accuracy and integrity of enrolment data, overseeing regular data cleansing and system updates in collaboration with the Funding and Compliance team. This includes overseeing data checks, cleansing and updates, working in close collaboration with Funding and Compliance to ensure systems are used consistently and that student records meet internal and external compliance standards. Ensure cross-departmental alignment by working with Safeguarding, SEND, and Curriculum teams to support the transition of learners with additional needs. Report on progress, providing regular updates to senior management regarding application targets, operational risks, and service improvements. Uphold institutional standards, ensuring that Safeguarding, Equality & Diversity, and GDPR principles are embedded across all customer-facing operations. Being part of the College Leadership Team Contribute to the development and implementation of the College Strategy and role model a visible, values driven leadership that promotes trust, accountability, professionalism, and continuous improvement. Prepare and present clear, timely papers and reports to support effective and informed decision-making. Sharing information where requested and appropriate for other key stakeholders such as the DfE. Manage budgets proactively in line with financial regulations, ensuring value for money and contributing to income generation and capital investment where appropriate. Deputise for Senior Management Team members, attending meetings and representing the College in key activities as required. Participating fully in Human Resources procedures including the Annual Performance Review process; Return to Work/Managing Attendance Policy and Quality and Performance Management policies. Other Duties and Responsibilities Ensure staff as well as visitors and contractors understand and consistently apply Safeguarding and Equality and Diversity measures to ensure a healthy, sustainable and productive learning environment is consistently maintained. To undertake a Duty Principal role on a rota basis at one of the Colleges campus, to support wider College activities. To carry out any other duties as directed by your Line Manager. City of Wolverhampton College is a leading provider of further education and training operating within a dynamic and evolving sector. As a values-driven employer, we expect all staff to take ownership and participate collaboratively in college activities, adopting a flexible approach to support our mission of defining futures. This job description is not intended to be exhaustive; it provides an indicative outline of the responsibilities associated with the post at the time of drafting. Duties may vary periodically to respond to the needs of our learners and the region, without altering the general character of the role or level of responsibility. Such variations are a common occurrence in our commitment to excellence and do not, in themselves, justify a reconsideration of the terms and conditions of employment. Safeguarding The College is committed to safeguarding and protecting the welfare of learners and expects all who work with or on behalf of the College to share this commitment. All roles within the College are therefore subject to DBS regulations. The College considers that the job holder for this role should have a DBS Enhanced CHILD disclosure. Equality, Diversity, and Inclusion The college is committed to the promotion of equality, diversity and inclusion in all of our activities and to encouraging access to our college from all groups, irrespective of race, gender, age, disability or sexual orientation. We are working to create an environment in which cultural diversity and individual difference are positively valued in an environment free from harassment and discrimination. Annual Performance Review The College requires all colleagues to undertake full participation. Values Our values are the foundation of everything we do. They reflect our commitment and shape our college, ensuring that every interaction makes a meaningful impact. Our values are: We workCollaboratively. We takeOwnership. We areWelcoming. We showCommitment.

Interviews are planned for 13th and 14th May 2026. We are seeking a motivated and experienced administrator to provide maternity cover within the Research & Development Directorate. This role supports the sponsorship of Own Account studies and provides general administrative support to the wider R&D team. The ideal candidate will have experience working in a busy office environment, strong administrative skills, and excellent communication and data handling abilities. Experience in project management or a research setting is desirable but not essential, as full training will be provided. This is a great opportunity to join a supportive team and contribute to research that enhances NHS services. We thrive on diversity and believe it is a strength that drives innovation, ideas, and debate. We warmly welcome individuals from all backgrounds. Together, we're building an inclusive culture where everyone belongs and can thrive. Whilst we embrace innovation and new ways of working, the use of AI tools in completing applications is monitored to ensure transparency and fairness. You are permitted to use AI to assist with your application; however, you are required to declare its use. This allows us to understand how AI is being utilised and to maintain an equitable review process. Failure to disclose the use of AI tools may result in disqualification or further investigation into your application. Main duties of the job The post holder will be part of the Research and Development Directorate team based at New Cross Hospital and will provide administrative support in Trust Research Sponsorship activities to the Group Research Sponsorship Manager, researchers and clients both internal and external to the Trust. The successful applicant will have an understanding of Research, demonstrate a variety of transferable administrative skills gained through experience and have excellent interpersonal skills to effectively communicate with researchers and multi disciplinary staff across the Trust. About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Job responsibilities To be the first point of contact for the R&D Sponsorship process answering or directing or escalating all enquiries appropriately. To manage any shared Sponsorship Email Inbox or internet enquiries. To update databases, drives and systems through daily data input. To assist in arranging meetings and booking rooms, as required, for senior members of the R&D Management Team. To order stationery for the department. To support the R&D Management Team with ad hoc organisational and administrative duties of projects as and when requested. Actively participate in R&D meetings both within the internal R&D team and external. To be proactive and a positive role model for junior members of staff and clients. To be responsible for co ordinating, and registering projects in the pre sponsorship process, with support from the Group Research Sponsorship Manager or Project Managers if required. Update project documents to conform to Trust Sponsor templates as requested. To be responsible for initial receipt of own account research projects, registering projects appropriately on R&D Sponsorship systems. Setting up new own account project files and checking for completion of documentation and requesting further documents if necessary, with the assistance of the Group Research Sponsorship Manager or Project Managers. Provide administrative support to ensure all processes are followed to set up own account research within the Trust. Provide administrative support for the Trust Peer Review Group Process. Provide support to the Group Research Sponsorship Manager or Project Managers by preparing documents when requested to do so. Distribute and file relevant documentation for confirmation of Sponsorship appropriately and updating Sponsorship systems. To undertake the appropriate action to resolve issues for sponsorship by liaising with Support Services, CRRDN, HRA, REC, other external agencies/companies when requested to assist the Group Research Sponsorship Manager or Project Managers. Co ordinate updates to national databases. Print reports from the R&D systems for review at Sponsorship meetings and R&D Committee Meetings as requested. Obtain and collect signed essential documents for Sponsorship of research projects, distributing appropriately. To support the sponsorship of projects in dealing with issues/queries arising throughout the life of an own account research project. To support the management of the life cycle of a project, ensuring receipt of all ongoing reports and approvals. To support the Group Research Sponsorship Manager or Project Managers in Project Amendment requests. To support the wider Sponsorship team with ongoing study updates required to be submitted to regulatory authorities when requested. Person Specification Qualifications GCSE Grade 4 (or C) and above - maths and English NVQ Level 3 or above / A level grade D and above Experience/skills Proficient in Microsoft Office Suite - Word, Excel, PowerPoint and Access Ability to deal with and prioritise an unpredictable workload Organising and managing own workload and provide as and when requested relevant support to the Sponsorship team. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £25,760 to £27,476 a year pro rata per annum Contract Fixed term Duration 12 months Working pattern Full time, Flexible working, Home or remote working

A prominent health organization is looking for a motivated administrator to provide maternity cover in their Research & Development Directorate. The role involves providing essential administrative support for research sponsorship and interacting with researchers. Candidates should possess strong administrative and communication skills, and experience in a busy office environment is preferred. This fixed-term position offers flexible working arrangements and opportunities for professional growth alongside a supportive team.

A healthcare trust in Wolverhampton is looking for a Trust Representative for Voluntary Services. The role involves designing and managing volunteer programs, recruiting and supporting volunteers, and enhancing patient experiences. Candidates should have relevant qualifications and experience within the NHS or public sector. Excellent communication and administrative skills, along with experience in leading volunteers, are essential. This position requires travel across sites and offers a supportive work environment.

To act as a Trust representative for voluntary services, to design volunteer programmes working with staff and to recruit, train and support volunteers. Voluntary Services at The Royal Wolverhampton and Walsall Healthcare NHS Trust's are a combined services, with this role operating across the group arrangement. Travel to all sites will be a requirement of this role. Main duties of the job The Postholder will support delivery Trust programmes around volunteering which aim to enhance service delivery and patient experiences The Postholder will sit within the Patient Experience team and volunteering section of the department The post holder will be accountable for their own actions and manage their own workload About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Job responsibilities To communicate often complex administrative information to staff from other departments,and external contacts To communicate complex, sensitive, contentious information with a range of stakeholders,where persuasion or negotiation is required To develop and implement plans/ work streams and to manage and organise activities To communicate with patients, but on non-clinical matters (i.e. signposting for advice andinformation). To work with the Head of Patient Voice, key stakeholders, and volunteers toco-design and co-develop volunteer programmes which complement services andenhance patient experiences, Suggesting and implementing improvements where identified To recruit, train, support and place Trust volunteers in accordance with Trust policies andprocedures. This will include placements with hospital and community settings. To assess, review and implement current processes and polices for volunteers to ensurethat they are attractive and accessible for volunteers. Readily propose changes to otherworking practices as required. To plan volunteer activities for volunteers and provide supervision. To assess volunteer needs andresolve problems when required. To liaise with key stakeholders including schools, colleges, voluntary sector and trainingorganisations to promote volunteer participation. To build relationships with Trust colleagues in wards and department being the first point ofcontact, ensuring any issues may be resolved quickly. To use software to record and audit volunteer activity To carry out regular audits on volunteering support provided and to report regularly withrecommendations on how to embed recruitment of volunteers into the day to day running ofthe Patient Experience team To promote the programme widely and across digital platforms, and to organise celebrationand reward events To provide presentations within the Trust and amongst stakeholders about the programmes To lead and supervise junior administration staff To take an active role in network of NHS Trusts involved in volunteering initiatives, sharinggood practice To lead on engagement and communication with Trust volunteers To pay particular attention to inclusion of volunteers and ensure accessibility of programmesto all To lead on the Trust specific young volunteers programme and how this may link in withtraining and career opportunities for young people To attend events around Trust volunteering, and facilitate key events in the calendar year such as Volunteers Week Person Specification Qualifications Degree or relevant experience in NHS or public sector Good standard of general education Experience/Skills Experience gained within NHS, other public sector or voluntary sector Experience of working with volunteers Experience of leading or supervising others Excellent administration skills including competent use of Microsoft Office packages Communications Skills Excellent oral and written skills, ability to engage with members of our local community, key stakeholders and staff at all levels Presentation skills and confidence with using digital communications including social media Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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Pay: Salary not specified. Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 04/04/2026 About this job Hair Stylist Wanted Lotus Hair & Beauty Salon (Wolverhampton) Lotus Hair & Beauty Salon is looking for a talented and passionate Hair Stylist to join our friendly and professional team. Responsibilities Provide professional hair services including cutting, styling, colouring, highlights, and treatments. Consult with clients to understand their hair goals and recommend suitable styles. Maintain a high standard of customer service and client care. Keep workstations clean and follow salon hygiene standards. Promote salon services and hair products. Requirements NVQ Level 2 or Level 3 in Hairdressing (or equivalent experience). Experience in hair cutting, colouring, and styling. Friendly, professional, and reliable. Good communication and customer service skills. Ability to work in a busy salon environment. What We Offer Friendly and supportive working environment. Opportunity to grow your skills. Competitive pay (depending on experience). Flexible working hours. To apply: Send your CV or contact us directly. Call or WhatsApp: