3 jobs found

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Embedding a high-performance sales culture and developing relationships with the team supporting and coaching team members to manage the delivery of your individual and team target. Key tasks Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction. Ensuring digital leads are converted within agreed SLA's Organise and tracking of all potential leads maintaining MIS. Resolution and removal of blockers to support target achievement. Generate and share information on individual and team performance. Provide quality customer service, role modelling values in all interactions with clients. Achieve and monitor the progress of KPI's on a daily / weekly/monthly basis Senior stakeholder engagement across the wider business 121 coaching on sales relevant areas to improve performance People Management Daily coaching and development of team members. Manage any employee relations issues in line with the policies set out by the business. Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products. Identify address any training and development needs and ensure teams have a personal development plan. Hold team briefing sessions / workshops to update the team on best practice. Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner. Own individual and team call observation feedback to manage and improve sales quality Completion of regular performance reviews and support goal setting

JOB TITLE: Strategic Account Director REPORTING TO: Divisional Director LOCATION: London CONTRACT: Permanent SALARY: Competitive ROLE OVERVIEW AND PURPOSE Operational lead within the organization for a Key Strategic client. Fostering a "can do" culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork, creativity, wellbeing and diversity through strong leadership, role modelling of ABM values and excellent problem-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational & fiscal aspects of the contract. To foster a collaborative culture and build a strong operational platform for future growth of the account. A focus of the role is to strategically oversee all resources within the contract functions to drive efficiencies, profitability, and end to end processes, including the delivery and actual invoicing of the account. To become a trusted partner of the client by understanding their principal objectives and strategies and seeking ways to collaborate in achieving agreed goals. Providing advice and innovations on sustainable practices. You will ensure that all services are delivered efficiently, meet quality standards, and align with our client's operational goals. KEY RESPONSIBILITIES The post holder will be instrumental to the successful delivery of operations of a large portfolio of sites. Build and maintain strong relationships with key stakeholders at key sites, ensuring their needs and expectations are met. Exceptional customer relationship skills. Track, identify and develop new opportunities, generating sales as per your individual target. Excellent planning, change and time management capabilities. Ensure all opportunities are responded to in a timely manner and to a high standard. Work closely with the Business Development team to share relationships/cross selling. Effective, ongoing, and structured management of the Site Managers, including goal setting & objective planning. Ongoing Health and Safety reviews across contract portfolio. Leadership ability and mentoring of key technical staff. Regular reviews with Managers to always ensure full compliance. Strong communicator across all aspects of the business. Full P&L responsibility for your contracts. Analytical reporting of portfolio performance. Monthly/weekly/quarterly/annual reporting performance of portfolio fiscal performance. Suggest alternative solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life. Champion best practice across all activities of the contract and act as the driver for change in pursuit of continuous improvement. REQUIRED SKILLS AND EXPERIENCE Proven successful working relationships with high end service providers. Self-motivated, decision-making skills. Strong leadership qualities across all levels of the business. Commercial awareness & business acumen. Strong communicator and negotiation skills. Proficient in IT Skills - MS Office, Excel & Power Point. Good knowledge of the market and current trends. Planning and organisation skills. Strong oral & written communication skills. QUALIFICATIONS Minimum of 5 years of experience in facilities management, technical solutions, or a related field. Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field. DESIRABLE Recognised Project Management qualification. Knowledge of sustainability matters. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers. Life: Search for resources and tools on topics ranging from family and life to health, money and work. Support: Online chat or telephone service for urgent support in a crisis. For more information about ABM's benefits, visit our careers page. ABOUT US ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit . ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Overview: We are seeking a HR Partner (Hybrid) to join our growing team! About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. This position is a Hybrid position with minimum expectation of 3 day in the office with some flexibility on the other days. Responsibilities & Qualifications: Position Summary We are looking for a Human Resource Business Partner to join our team! Based in our office in Leicester, UK, the HR Business Partner will support UK operations by actively partnering with managers to support alignment of organizational and human resources strategies that will progress the business needs/strategies and ultimately drive the best experiences for our customers. Reporting to the US-based HR Director, the role will provide HR guidance/support to UK staff in several areas, including but not limited to performance management, conflict resolution, HR policy guidance and interpretation, talent management/recruitment, business unit transformation and workforce planning, employee engagement, employee relations, and change management. A Day in the Life Partner with UK business unit leadership and management teams to improve organizational effectiveness by diagnosing issues in the workplace and identifying appropriate strategies to resolve problems, improve team performance and effectiveness, and development of people strategies that support the business needs. Serve as a trusted advisor/resource/consultant to leaders and employees in all HR areas including employee development, employee relations, recruitment and selection, diversity and inclusion, policy and procedure interpretation, performance management, workforce development, and change management. Provide day-to-day performance management guidance to business unit leaders (coaching, counseling, career development, corrective action, etc.). Manage and resolve complex employee relations issues by conducting effective, thorough and objective investigations. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal team as needed/required. Analyze trends and metrics in partnership with business unit leadership and other internal HR team members to develop solutions, programs and policies. Maintain effective level of business literacy about the business unit s financial position, strategic plans, and culture. Facilitate onboarding and offboarding programs for new and exiting employees. Assist with logistical issues related to our Leicester office of approximately 120 employees. Manage leaves of absence for UK staff. Work closely with cross functional finance, accounting, and payroll teams to provide timely information on a regular basis. Ownership of data accuracy in our HRIS system, Workday, and working with UK staff to progress and complete work transactions in Workday in a timely manner. Maintain data accuracy in our applicant tracking system, iCims, for UK-based requisitions. What you'll need: Proven work experience as an HR Business Partner or Generalist. Demonstrated ability to establish strong relationships with employees and management. Analytical and goal oriented. Demonstrable experience with HR metrics. Thorough knowledge of labor legislation. Full understanding of all HR functions and best practices. BS degree in Human Resources or related field. Previous immigration experience strongly preferred. Total Rewards: Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgendered and transsexual people people of different races people on the grounds of their sex those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership women who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.