ABM
JOB TITLE: Head of Business Systems REPORTING TO: Commercial Director LOCATION: London SHIFT PATTERN: Hybrid, 2 days office, 3 days WFH. Site visits required nationally. SALARY: £68-£72k ROLE OVERVIEW AND PURPOSE ABM UK is a leading facilities services company that offers a wide range of solutions to clients across various industries. The Head of Business Systems is a senior leadership role within the B&I UK industry group, focusing on enhancing our operational delivery through innovative systems solutions. This role is pivotal in scoping, designing, and implementing business systems that support our diverse services. The successful candidate will drive business improvement and innovation, ensuring that our systems are aligned with operational needs and strategic objectives. KEY RESPONSIBILITIES Systems Development and Implementation Lead the scoping, design, and implementation of business systems to support operational delivery across all service lines. Drive system rationalisation to reduce complexity. Project and Change Management Oversee project management initiatives related to systems development, ensuring effective change management processes are in place. Support the development of system/business process maps and training guides. Develop train-the-trainer programmes. Establish a community of 'Superusers' to support operational teams. Establish a Transition into Service (TIS) process with IT. Collaboration and Stakeholder Management Work closely with IT teams, operational leaders, and business improvement teams to align system solutions with business needs. Function as ITBP for B&I operations. Innovation and Business Improvement Drive innovation by identifying opportunities for system enhancements that improve efficiency and service delivery. Create and maintain the system development roadmap. Develop and maintain tools to request system changes/enhancements. Establish quarterly innovation forum. Compliance and Information Security Ensure all systems comply with corporate processes and information security requirements; oversee the development of related policies, as necessary. Promote Cyber Security best practices. Data Solutions Develop data-driven solutions to enhance decision-making capabilities within the organisation. Develop a Data Governance framework. Create and maintain data dictionaries (metadata). Identify data owners within the business. Develop a data community. REQUIRED SKILLS AND EXPERIENCE Strong understanding of systems administration and data solutions. Experience in developing systems solutions tailored to operational needs in the Facilities Management sector. Excellent stakeholder management skills with the ability to balance conflicting priorities. Knowledge of compliance processes and information security requirements (ISO27001, Cyber Essentials plus). Strong leadership skills with the ability to inspire and guide a team towards achieving strategic goals. Previous exposure to SQL, R, Python, or other data analysis tools. This role offers a unique opportunity to shape the future of our business systems in a dynamic industry setting. If you are a strategic thinker with a passion for driving innovation through technology, we invite you to apply for this exciting position. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers. Life: Search for resources and tools on topics ranging from family and life to health, money and work. Support: Online chat or telephone service for urgent support in a crisis. For more information about ABM's benefits, visit our careers page . ABOUT US ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
JOB TITLE: Head of Business Systems REPORTING TO: Commercial Director LOCATION: London SHIFT PATTERN: Hybrid, 2 days office, 3 days WFH. Site visits required nationally. SALARY: £68-£72k ROLE OVERVIEW AND PURPOSE ABM UK is a leading facilities services company that offers a wide range of solutions to clients across various industries. The Head of Business Systems is a senior leadership role within the B&I UK industry group, focusing on enhancing our operational delivery through innovative systems solutions. This role is pivotal in scoping, designing, and implementing business systems that support our diverse services. The successful candidate will drive business improvement and innovation, ensuring that our systems are aligned with operational needs and strategic objectives. KEY RESPONSIBILITIES Systems Development and Implementation Lead the scoping, design, and implementation of business systems to support operational delivery across all service lines. Drive system rationalisation to reduce complexity. Project and Change Management Oversee project management initiatives related to systems development, ensuring effective change management processes are in place. Support the development of system/business process maps and training guides. Develop train-the-trainer programmes. Establish a community of 'Superusers' to support operational teams. Establish a Transition into Service (TIS) process with IT. Collaboration and Stakeholder Management Work closely with IT teams, operational leaders, and business improvement teams to align system solutions with business needs. Function as ITBP for B&I operations. Innovation and Business Improvement Drive innovation by identifying opportunities for system enhancements that improve efficiency and service delivery. Create and maintain the system development roadmap. Develop and maintain tools to request system changes/enhancements. Establish quarterly innovation forum. Compliance and Information Security Ensure all systems comply with corporate processes and information security requirements; oversee the development of related policies, as necessary. Promote Cyber Security best practices. Data Solutions Develop data-driven solutions to enhance decision-making capabilities within the organisation. Develop a Data Governance framework. Create and maintain data dictionaries (metadata). Identify data owners within the business. Develop a data community. REQUIRED SKILLS AND EXPERIENCE Strong understanding of systems administration and data solutions. Experience in developing systems solutions tailored to operational needs in the Facilities Management sector. Excellent stakeholder management skills with the ability to balance conflicting priorities. Knowledge of compliance processes and information security requirements (ISO27001, Cyber Essentials plus). Strong leadership skills with the ability to inspire and guide a team towards achieving strategic goals. Previous exposure to SQL, R, Python, or other data analysis tools. This role offers a unique opportunity to shape the future of our business systems in a dynamic industry setting. If you are a strategic thinker with a passion for driving innovation through technology, we invite you to apply for this exciting position. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers. Life: Search for resources and tools on topics ranging from family and life to health, money and work. Support: Online chat or telephone service for urgent support in a crisis. For more information about ABM's benefits, visit our careers page . ABOUT US ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Community Brands
Leicester, Leicestershire
Overview: We are seeking a HR Partner (Hybrid) to join our growing team! About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. This position is a Hybrid position with minimum expectation of 3 day in the office with some flexibility on the other days. Responsibilities & Qualifications: Position Summary We are looking for a Human Resource Business Partner to join our team! Based in our office in Leicester, UK, the HR Business Partner will support UK operations by actively partnering with managers to support alignment of organizational and human resources strategies that will progress the business needs/strategies and ultimately drive the best experiences for our customers. Reporting to the US-based HR Director, the role will provide HR guidance/support to UK staff in several areas, including but not limited to performance management, conflict resolution, HR policy guidance and interpretation, talent management/recruitment, business unit transformation and workforce planning, employee engagement, employee relations, and change management. A Day in the Life Partner with UK business unit leadership and management teams to improve organizational effectiveness by diagnosing issues in the workplace and identifying appropriate strategies to resolve problems, improve team performance and effectiveness, and development of people strategies that support the business needs. Serve as a trusted advisor/resource/consultant to leaders and employees in all HR areas including employee development, employee relations, recruitment and selection, diversity and inclusion, policy and procedure interpretation, performance management, workforce development, and change management. Provide day-to-day performance management guidance to business unit leaders (coaching, counseling, career development, corrective action, etc.). Manage and resolve complex employee relations issues by conducting effective, thorough and objective investigations. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal team as needed/required. Analyze trends and metrics in partnership with business unit leadership and other internal HR team members to develop solutions, programs and policies. Maintain effective level of business literacy about the business unit s financial position, strategic plans, and culture. Facilitate onboarding and offboarding programs for new and exiting employees. Assist with logistical issues related to our Leicester office of approximately 120 employees. Manage leaves of absence for UK staff. Work closely with cross functional finance, accounting, and payroll teams to provide timely information on a regular basis. Ownership of data accuracy in our HRIS system, Workday, and working with UK staff to progress and complete work transactions in Workday in a timely manner. Maintain data accuracy in our applicant tracking system, iCims, for UK-based requisitions. What you'll need: Proven work experience as an HR Business Partner or Generalist. Demonstrated ability to establish strong relationships with employees and management. Analytical and goal oriented. Demonstrable experience with HR metrics. Thorough knowledge of labor legislation. Full understanding of all HR functions and best practices. BS degree in Human Resources or related field. Previous immigration experience strongly preferred. Total Rewards: Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgendered and transsexual people people of different races people on the grounds of their sex those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership women who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.
Overview: We are seeking a HR Partner (Hybrid) to join our growing team! About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. This position is a Hybrid position with minimum expectation of 3 day in the office with some flexibility on the other days. Responsibilities & Qualifications: Position Summary We are looking for a Human Resource Business Partner to join our team! Based in our office in Leicester, UK, the HR Business Partner will support UK operations by actively partnering with managers to support alignment of organizational and human resources strategies that will progress the business needs/strategies and ultimately drive the best experiences for our customers. Reporting to the US-based HR Director, the role will provide HR guidance/support to UK staff in several areas, including but not limited to performance management, conflict resolution, HR policy guidance and interpretation, talent management/recruitment, business unit transformation and workforce planning, employee engagement, employee relations, and change management. A Day in the Life Partner with UK business unit leadership and management teams to improve organizational effectiveness by diagnosing issues in the workplace and identifying appropriate strategies to resolve problems, improve team performance and effectiveness, and development of people strategies that support the business needs. Serve as a trusted advisor/resource/consultant to leaders and employees in all HR areas including employee development, employee relations, recruitment and selection, diversity and inclusion, policy and procedure interpretation, performance management, workforce development, and change management. Provide day-to-day performance management guidance to business unit leaders (coaching, counseling, career development, corrective action, etc.). Manage and resolve complex employee relations issues by conducting effective, thorough and objective investigations. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal team as needed/required. Analyze trends and metrics in partnership with business unit leadership and other internal HR team members to develop solutions, programs and policies. Maintain effective level of business literacy about the business unit s financial position, strategic plans, and culture. Facilitate onboarding and offboarding programs for new and exiting employees. Assist with logistical issues related to our Leicester office of approximately 120 employees. Manage leaves of absence for UK staff. Work closely with cross functional finance, accounting, and payroll teams to provide timely information on a regular basis. Ownership of data accuracy in our HRIS system, Workday, and working with UK staff to progress and complete work transactions in Workday in a timely manner. Maintain data accuracy in our applicant tracking system, iCims, for UK-based requisitions. What you'll need: Proven work experience as an HR Business Partner or Generalist. Demonstrated ability to establish strong relationships with employees and management. Analytical and goal oriented. Demonstrable experience with HR metrics. Thorough knowledge of labor legislation. Full understanding of all HR functions and best practices. BS degree in Human Resources or related field. Previous immigration experience strongly preferred. Total Rewards: Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgendered and transsexual people people of different races people on the grounds of their sex those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership women who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.
