Head of Infrastructure for Enterprise Technology Brand: HSBC Area of Interest: Technology Location: Sheffield, GB, S1 4NB Work style: Office Worker S ome careers have more impact than others If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of ET Head of Infrastructure Department Background: The Enterprise Technology function powers the systems that enable our internal functions-from Finance and HR to Risk, Compliance, and Legal-to operate efficiently, securely, and with insight. We are now hiring a Head of Infrastructure to lead the modernisation of this foundational estate-creating infrastructure platforms that accelerate the internal customer journey, increase service agility, and improve resilience. The Opportunity: As Head of Infrastructure for Enterprise Technology, you will lead the design, transformation, and operation of infrastructure platforms that support foundational enterprise services. Your focus will be on enabling seamless internal customer experiences across a wide range of technology foundations. Reporting to the CTO for Enterprise Technology, you'll help modernise the backbone of HSBC's internal systems-bringing speed, reliability, and innovation to the journeys of our employees and internal stakeholders. What you'll do: Lead infrastructure modernisation across the ET estate to enhance the experience of internal customers across Finance, HR, Risk, Legal, Compliance, Colleague and Centralised services, ET engineering and wider group engineering teams. Design and execute transformation roadmaps that improve service agility, reduce time-to-value, and support digital journeys for enterprise functions. Enable modern DevSecOps pipelines, infrastructure-as-code, and platform engineering best practices. Collaborate with platform owners, security leads, and infrastructure architects to deliver scalable hybrid solutions across a diverse infrastructure landscape. Champion user-centric service design principles across infrastructure delivery-reducing friction and enhancing platform usability. Evolve DR and resilience engineering capabilities to ensure seamless service continuity for key enterprise platforms. Drive infrastructure automation and self-service capabilities to empower business-aligned technology teams. Govern vendor-delivered infrastructure services to ensure alignment with HSBC's service, cost, and experience objectives. Act as a transformation leader-coaching teams, shaping culture, and aligning modern infrastructure delivery with broader business outcomes. What you will need to succeed in the role: Extensive experience leading infrastructure and platform transformation in large, regulated, and complex organisations-ideally within financial services. Strong understanding of enterprise systems that support internal customer journeys (e.g., HRIS, ERP, GRC platforms). Proven success modernising legacy environments into modern, cloud-enabled, customer-aligned platforms. Strategic and hands-on expertise in platform engineering, SRE, containerisation, hybrid cloud, and infrastructure automation. Experience embedding operational excellence into infrastructure teams using metrics-driven approaches (e.g., SLIs/SLOs). Ability to bridge technical depth with empathetic leadership, business alignment, and user-focused thinking. Bachelor's degree in Computer Science or related field. Certifications in architecture, cloud (AWS/Azure/GCP), or IT service management are advantageous. Previous background across multiple industries would be beneficial to support 3rd party vendor engagement This role is based in Sheffield Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Jun 30, 2025
Full time
Head of Infrastructure for Enterprise Technology Brand: HSBC Area of Interest: Technology Location: Sheffield, GB, S1 4NB Work style: Office Worker S ome careers have more impact than others If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of ET Head of Infrastructure Department Background: The Enterprise Technology function powers the systems that enable our internal functions-from Finance and HR to Risk, Compliance, and Legal-to operate efficiently, securely, and with insight. We are now hiring a Head of Infrastructure to lead the modernisation of this foundational estate-creating infrastructure platforms that accelerate the internal customer journey, increase service agility, and improve resilience. The Opportunity: As Head of Infrastructure for Enterprise Technology, you will lead the design, transformation, and operation of infrastructure platforms that support foundational enterprise services. Your focus will be on enabling seamless internal customer experiences across a wide range of technology foundations. Reporting to the CTO for Enterprise Technology, you'll help modernise the backbone of HSBC's internal systems-bringing speed, reliability, and innovation to the journeys of our employees and internal stakeholders. What you'll do: Lead infrastructure modernisation across the ET estate to enhance the experience of internal customers across Finance, HR, Risk, Legal, Compliance, Colleague and Centralised services, ET engineering and wider group engineering teams. Design and execute transformation roadmaps that improve service agility, reduce time-to-value, and support digital journeys for enterprise functions. Enable modern DevSecOps pipelines, infrastructure-as-code, and platform engineering best practices. Collaborate with platform owners, security leads, and infrastructure architects to deliver scalable hybrid solutions across a diverse infrastructure landscape. Champion user-centric service design principles across infrastructure delivery-reducing friction and enhancing platform usability. Evolve DR and resilience engineering capabilities to ensure seamless service continuity for key enterprise platforms. Drive infrastructure automation and self-service capabilities to empower business-aligned technology teams. Govern vendor-delivered infrastructure services to ensure alignment with HSBC's service, cost, and experience objectives. Act as a transformation leader-coaching teams, shaping culture, and aligning modern infrastructure delivery with broader business outcomes. What you will need to succeed in the role: Extensive experience leading infrastructure and platform transformation in large, regulated, and complex organisations-ideally within financial services. Strong understanding of enterprise systems that support internal customer journeys (e.g., HRIS, ERP, GRC platforms). Proven success modernising legacy environments into modern, cloud-enabled, customer-aligned platforms. Strategic and hands-on expertise in platform engineering, SRE, containerisation, hybrid cloud, and infrastructure automation. Experience embedding operational excellence into infrastructure teams using metrics-driven approaches (e.g., SLIs/SLOs). Ability to bridge technical depth with empathetic leadership, business alignment, and user-focused thinking. Bachelor's degree in Computer Science or related field. Certifications in architecture, cloud (AWS/Azure/GCP), or IT service management are advantageous. Previous background across multiple industries would be beneficial to support 3rd party vendor engagement This role is based in Sheffield Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Location: London Hybrid (2/3 days per week in Liverpool Street office to be alongside key stakeholders) Reports to: Founder/CEO Works closely with: VP Product, VP Global Indices and Cards, VP Commercial & Head of Finance Department size: c. 40, a mix between UK-based and offshore (within Europe) We are seeking an accomplished and forward-thinking VP Technology to lead at the intersection of data, AI and scalable systems. This is a critical leadership role with both strategic and operational scope, offering the opportunity to shape the next phase of our technology evolution. The successful candidate will play a central role in transforming our agile, high-performing business into a world-class data-as-a-product organisation. This is a rare opportunity to drive meaningful impact, build for scale and lead innovation at the core of our long-term growth strategy. About the role: As VP of Technology, you'll be responsible for people leadership, engineering culture, technical architecture and delivery. You'll guide a talented and highly engaged team through a transformative journey, scaling systems, embedding AI and modernising the stack, while keeping quality and agility at the forefront. What you'll be doing: Setting and delivering the technology strategy across products and internal systems Building a high-performance culture within our capable engineering team Leading architectural decisions across our data-centric stack Implementing AI where it adds true value, improving outcomes and industrialising this AI Managing both onshore and offshore teams, ensuring collaboration and engagement Collaborating closely with leadership to align tech vision with business strategy Balancing innovation with pragmatism, scaling capability not just headcount You're a strong fit if you have: Delivered complex technology outcomes in startup or scale-up environments Worked in data-centric businesses where data is the product Experience delivering products to enterprise-grade corporate customers Experience working in an ISO 27001-certified organisation, with responsibility for security ownership An engineering background that enables you to lead with technical credibility Practical experience in productionising AI - embedding it into workflows in a resource-efficient, value-driven way Deep expertise with AWS and cloud-native architectures Solid DevOps knowledge, with hands-on experience in modern CI/CD practices and infrastructure-as-code A proven track record of hiring and managing high-performing engineering teams across onshore and offshore locations A calm, decisive presence in high-stakes production scenarios - reliable, responsive and accountable The technical acumen, strategic mindset and leadership presence to align teams behind a unified engineering vision A people-first leadership approach rooted in empathy, integrity and inclusion A highly collaborative mindset - you work well with cross-functional stakeholders and contribute beyond your lane Strong communication skills and a dependable, flexible approach to problem-solving and decision-making Nice to have: Experience in the fintech, B2B enterprise SaaS or payments industry Knowledge of ClickHouse or similar high-performance data platforms Experience with data engineering Our current tech stack: Frontend Technologies - React, Material UI Backend & Application Frameworks - Go, Node, RabbitMQ Databases - Postgres, MariaDB, MongoDB, ClickHouse, Redis, JupyterLab, Metabase Data Engineering & Orchestration - Python, Airflow, Kafka, DataHub Cloud & Infrastructure - AWS, K8s DevOps & CI/CD - Git, GitLab CI, DBS, Grafana, ELK, Prometheus, Docker, Docker Compose Why join us? Shape the future of a data business at the forefront of global payments insights A chance to work with a vibrant, friendly team in a relaxed but committed culture where we listen and act on feedback Modern tech stack and a strong vision for AI integration Big impact, small team: think David vs Goliath in a space that's ripe for disruption Work with the biggest names in finance and data Be part of a pivotal transformation, including cloud, AI and product expansion Real responsibility from day one Competitive salary and benefits - see here We have recently been recognised as one of The Sunday Times Best Places to Work in 2025! Read our blog here on "Five reasons FXC Intelligence was chosen as a Sunday Times Best Place to Work in 2025! About us: FXC Intelligence is the leading provider of cross-border payments data and intelligence, providing some of the world's biggest companies, central banks and non-governmental organisations with the strategic insights, expertise and awareness to effectively compete in their chosen markets. By joining us, you will be diving into a world of data-driven exploration and innovation, revolutionising financial insights through cutting-edge technologies, machine learning and predictive analytics. Your contributions will shape the future of cross-border finance, helping clients such as HSBC, Lloyds, Mastercard, PayPal, Visa and The World Bank to uncover better paths to growth, as well as being a trusted reference and source for many of the leading international publications. We are proud to produce industry-changing data and intelligence, aided by our company values of being customer-focused, taking ownership, knowledge, communication and leadership. We're an innovative company that strives to look after its team, and we take pride in providing a positive company culture. Feel free to check out our blog, Instagram and Glassdoor pages to learn more about our culture and hear directly from our team about what it's really like to work with us! At FXC Intelligence, we believe in embracing diversity in all forms and fostering an inclusive environment. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status or disability status. We're not just looking for a tech leader. We're looking for someone who wants to build the future of data with us. If you're excited by responsibility, impact and being a key player in a trailblazing company, we'd love to meet you.
Jun 12, 2025
Full time
Location: London Hybrid (2/3 days per week in Liverpool Street office to be alongside key stakeholders) Reports to: Founder/CEO Works closely with: VP Product, VP Global Indices and Cards, VP Commercial & Head of Finance Department size: c. 40, a mix between UK-based and offshore (within Europe) We are seeking an accomplished and forward-thinking VP Technology to lead at the intersection of data, AI and scalable systems. This is a critical leadership role with both strategic and operational scope, offering the opportunity to shape the next phase of our technology evolution. The successful candidate will play a central role in transforming our agile, high-performing business into a world-class data-as-a-product organisation. This is a rare opportunity to drive meaningful impact, build for scale and lead innovation at the core of our long-term growth strategy. About the role: As VP of Technology, you'll be responsible for people leadership, engineering culture, technical architecture and delivery. You'll guide a talented and highly engaged team through a transformative journey, scaling systems, embedding AI and modernising the stack, while keeping quality and agility at the forefront. What you'll be doing: Setting and delivering the technology strategy across products and internal systems Building a high-performance culture within our capable engineering team Leading architectural decisions across our data-centric stack Implementing AI where it adds true value, improving outcomes and industrialising this AI Managing both onshore and offshore teams, ensuring collaboration and engagement Collaborating closely with leadership to align tech vision with business strategy Balancing innovation with pragmatism, scaling capability not just headcount You're a strong fit if you have: Delivered complex technology outcomes in startup or scale-up environments Worked in data-centric businesses where data is the product Experience delivering products to enterprise-grade corporate customers Experience working in an ISO 27001-certified organisation, with responsibility for security ownership An engineering background that enables you to lead with technical credibility Practical experience in productionising AI - embedding it into workflows in a resource-efficient, value-driven way Deep expertise with AWS and cloud-native architectures Solid DevOps knowledge, with hands-on experience in modern CI/CD practices and infrastructure-as-code A proven track record of hiring and managing high-performing engineering teams across onshore and offshore locations A calm, decisive presence in high-stakes production scenarios - reliable, responsive and accountable The technical acumen, strategic mindset and leadership presence to align teams behind a unified engineering vision A people-first leadership approach rooted in empathy, integrity and inclusion A highly collaborative mindset - you work well with cross-functional stakeholders and contribute beyond your lane Strong communication skills and a dependable, flexible approach to problem-solving and decision-making Nice to have: Experience in the fintech, B2B enterprise SaaS or payments industry Knowledge of ClickHouse or similar high-performance data platforms Experience with data engineering Our current tech stack: Frontend Technologies - React, Material UI Backend & Application Frameworks - Go, Node, RabbitMQ Databases - Postgres, MariaDB, MongoDB, ClickHouse, Redis, JupyterLab, Metabase Data Engineering & Orchestration - Python, Airflow, Kafka, DataHub Cloud & Infrastructure - AWS, K8s DevOps & CI/CD - Git, GitLab CI, DBS, Grafana, ELK, Prometheus, Docker, Docker Compose Why join us? Shape the future of a data business at the forefront of global payments insights A chance to work with a vibrant, friendly team in a relaxed but committed culture where we listen and act on feedback Modern tech stack and a strong vision for AI integration Big impact, small team: think David vs Goliath in a space that's ripe for disruption Work with the biggest names in finance and data Be part of a pivotal transformation, including cloud, AI and product expansion Real responsibility from day one Competitive salary and benefits - see here We have recently been recognised as one of The Sunday Times Best Places to Work in 2025! Read our blog here on "Five reasons FXC Intelligence was chosen as a Sunday Times Best Place to Work in 2025! About us: FXC Intelligence is the leading provider of cross-border payments data and intelligence, providing some of the world's biggest companies, central banks and non-governmental organisations with the strategic insights, expertise and awareness to effectively compete in their chosen markets. By joining us, you will be diving into a world of data-driven exploration and innovation, revolutionising financial insights through cutting-edge technologies, machine learning and predictive analytics. Your contributions will shape the future of cross-border finance, helping clients such as HSBC, Lloyds, Mastercard, PayPal, Visa and The World Bank to uncover better paths to growth, as well as being a trusted reference and source for many of the leading international publications. We are proud to produce industry-changing data and intelligence, aided by our company values of being customer-focused, taking ownership, knowledge, communication and leadership. We're an innovative company that strives to look after its team, and we take pride in providing a positive company culture. Feel free to check out our blog, Instagram and Glassdoor pages to learn more about our culture and hear directly from our team about what it's really like to work with us! At FXC Intelligence, we believe in embracing diversity in all forms and fostering an inclusive environment. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status or disability status. We're not just looking for a tech leader. We're looking for someone who wants to build the future of data with us. If you're excited by responsibility, impact and being a key player in a trailblazing company, we'd love to meet you.
Zebrec are delighted to offer this role as Technical Solutions Architect working for our client who is a reputable & leading provider of professional services to their industry of Audio Visual Systems Integration. Snapshot of Role, Responsibilities & Skills for the : Technical Solutions Architect As a leading Technical Recruitment Consultancy Zebrec are delighted to offer this role as Technical Solutions Architect working for our client who is a reputable & leading provider of Consultancy Services of Unified Communications Role & Responsibilities of the Technical Solutions Architect: - Provide strategic consultancy for client engagements across a range of technologies - Technical pre-sales for potential clients - Author High and Low Level Designs to fulfil customer requirements - Responsible for project managing end-to-end delivery of all aspects of a project for smaller projects - Owning technical relationship with customers - Contribute to product development across existing portfolio and with new and emerging technologies - Contribute to our marketing through the use of social media and blogs - Provide technical support for our clients which may include out of hours work from time-to-time General Experience - Provide strategic consultancy for UC Skype for Business deployments - Provide Pre-sales delivery for potential clients - Ability to scope project deliveries and respond to RFP's - Provide Post-sales delivery for clients - Responsible for end-to-end technical stages of a delivery - Provide quality assurance and manage architect and engineer deliverables - Excellent client relationship and communications skills - Deliver designs for large scale, complex global UC deliveries - Experience in PBX replacement projects - MSCE/MCP certification preferred but not essential - experience key Technical Experience - Subject Matter Expert in Microsoft Skype for Business/Microsoft Lync (all features) - Microsoft Teams (Office 365) - Telephony - Direct Routing/Calling Plans - Microsoft Skype for Business Online (Office 365) - Complex Enterprise Voice deployments - Enterprise Pool and Survivable Branch deployments - Voice over IP/TDM Telephony - LAN/WAN/QoS (Networking) - Firewalls/Proxy servers/Certificates/DNS/SQL Server - Video Conferencing integration and cloud services - Active Directory and Windows Server Services - SBC and Voice Gateway deployment (AudioCodes, Sonus) - Microsoft Exchange on-prem/online - PowerShell scripting Desired Skills - Experience working within teams - Ability to manage workload under pressure, within aggressive schedules and with little supervision - History of successful deliveries in Unified Communications, predominantly in Microsoft Lync/Skype for Business - Excellent written, oral and communication skill - Experience in Audio/Visual technologies If you would be interested in applying for the role of Technical Solutions Architect then please send us a copy of your CV. Please also view our other live roles on our website. You can also follow us on social media (Facebook, LinkedIn & Twitter) for regular live updates. We look forward to your application for the role of Technical Solutions Architect. Regards, A full and updated specification may be avaiable, please contact us for details. If you would be interested in applying for the role of Technical Solutions Architect then please send us a copy of your updated CV We take your data seriously and you can view our privacy policy on our website. By applying for this role, you are acknowledging that you have accepted Zebrecs terms & conditions. Audio, AV, A-V, A/V, Audio Visual, Audio-Visual, AudioVisual, Autodesk, AMX, AV Design, AutoCAD, AV Integration, Avixa, BMS, CAD, Cisco, Clearone, Crestron, Corporate, CTS, Data, Design, Digital Signage, Digital Video, Exterity, Extron, Harman, HD, HDBaseT, Home Automation, Home Cinema, Infocomm, IoT, IP, Kaleidescape, Lighting, LG, Lighting, LG, Lutron, Microsoft Project, MS Project, NEC, Networks, Networking, PA Systems, Panasonic, Polycom, PM, Prince2, Prince 11, Project Manager, Project Management, QSC, Residential, Revit, Samsung, SD, Sony, Video, VC, Video Conferencing Systems, Visio, Visual, Yamaha
Jun 11, 2025
Full time
Zebrec are delighted to offer this role as Technical Solutions Architect working for our client who is a reputable & leading provider of professional services to their industry of Audio Visual Systems Integration. Snapshot of Role, Responsibilities & Skills for the : Technical Solutions Architect As a leading Technical Recruitment Consultancy Zebrec are delighted to offer this role as Technical Solutions Architect working for our client who is a reputable & leading provider of Consultancy Services of Unified Communications Role & Responsibilities of the Technical Solutions Architect: - Provide strategic consultancy for client engagements across a range of technologies - Technical pre-sales for potential clients - Author High and Low Level Designs to fulfil customer requirements - Responsible for project managing end-to-end delivery of all aspects of a project for smaller projects - Owning technical relationship with customers - Contribute to product development across existing portfolio and with new and emerging technologies - Contribute to our marketing through the use of social media and blogs - Provide technical support for our clients which may include out of hours work from time-to-time General Experience - Provide strategic consultancy for UC Skype for Business deployments - Provide Pre-sales delivery for potential clients - Ability to scope project deliveries and respond to RFP's - Provide Post-sales delivery for clients - Responsible for end-to-end technical stages of a delivery - Provide quality assurance and manage architect and engineer deliverables - Excellent client relationship and communications skills - Deliver designs for large scale, complex global UC deliveries - Experience in PBX replacement projects - MSCE/MCP certification preferred but not essential - experience key Technical Experience - Subject Matter Expert in Microsoft Skype for Business/Microsoft Lync (all features) - Microsoft Teams (Office 365) - Telephony - Direct Routing/Calling Plans - Microsoft Skype for Business Online (Office 365) - Complex Enterprise Voice deployments - Enterprise Pool and Survivable Branch deployments - Voice over IP/TDM Telephony - LAN/WAN/QoS (Networking) - Firewalls/Proxy servers/Certificates/DNS/SQL Server - Video Conferencing integration and cloud services - Active Directory and Windows Server Services - SBC and Voice Gateway deployment (AudioCodes, Sonus) - Microsoft Exchange on-prem/online - PowerShell scripting Desired Skills - Experience working within teams - Ability to manage workload under pressure, within aggressive schedules and with little supervision - History of successful deliveries in Unified Communications, predominantly in Microsoft Lync/Skype for Business - Excellent written, oral and communication skill - Experience in Audio/Visual technologies If you would be interested in applying for the role of Technical Solutions Architect then please send us a copy of your CV. Please also view our other live roles on our website. You can also follow us on social media (Facebook, LinkedIn & Twitter) for regular live updates. We look forward to your application for the role of Technical Solutions Architect. Regards, A full and updated specification may be avaiable, please contact us for details. If you would be interested in applying for the role of Technical Solutions Architect then please send us a copy of your updated CV We take your data seriously and you can view our privacy policy on our website. By applying for this role, you are acknowledging that you have accepted Zebrecs terms & conditions. Audio, AV, A-V, A/V, Audio Visual, Audio-Visual, AudioVisual, Autodesk, AMX, AV Design, AutoCAD, AV Integration, Avixa, BMS, CAD, Cisco, Clearone, Crestron, Corporate, CTS, Data, Design, Digital Signage, Digital Video, Exterity, Extron, Harman, HD, HDBaseT, Home Automation, Home Cinema, Infocomm, IoT, IP, Kaleidescape, Lighting, LG, Lighting, LG, Lutron, Microsoft Project, MS Project, NEC, Networks, Networking, PA Systems, Panasonic, Polycom, PM, Prince2, Prince 11, Project Manager, Project Management, QSC, Residential, Revit, Samsung, SD, Sony, Video, VC, Video Conferencing Systems, Visio, Visual, Yamaha
NHS Telephony Architect (MS Teams Telephony) Location: London Contract Type: Interim Salary: 300 per day Outside IR35 Job Overview We are seeking an experienced Telephony Architect with a strong background in Microsoft Teams Telephony to lead the design, implementation, and optimization of enterprise telephony solutions within the NHS. The ideal candidate will have expertise in cloud-based voice solutions, including Microsoft Teams Phone System, Direct Routing, and Operator Connect, ensuring seamless integration with NHS communication infrastructure. This role requires a deep understanding of NHS-specific telephony needs, compliance with healthcare security and governance requirements, and the ability to work with multiple stakeholders, including IT, clinical, and operational teams. Key Responsibilities Design & Strategy: Develop and implement a scalable MS Teams Telephony architecture, ensuring alignment with NHS digital transformation goals and telephony modernization strategies. Integration & Migration: Lead the migration from legacy PBX systems to Microsoft Teams Phone, integrating with SIP trunks, SBCs (Session Border Controllers), and NHS voice platforms. Stakeholder Engagement: Collaborate with internal NHS teams, external suppliers, and telecom providers to design and deliver a robust, future-proof telephony solution. Security & Compliance: Ensure all telephony solutions adhere to NHS governance, IG (Information Governance) policies, and cybersecurity best practices, including encryption and call recording requirements. Performance & Optimization: Monitor telephony performance, troubleshoot issues, and continuously optimize call quality, failover mechanisms, and resilience strategies. Support & Documentation: Provide expert guidance, documentation, and training to NHS IT teams, ensuring knowledge transfer and operational continuity. Essential Skills & Experience Proven experience designing and implementing Microsoft Teams Telephony solutions within large-scale healthcare or enterprise environments. Deep expertise in Microsoft Teams Phone System, Direct Routing, and Operator Connect. Strong understanding of SIP, VoIP, SBCs (AudioCodes, Ribbon, etc.), and PSTN connectivity. Experience integrating telephony with EPR (Electronic Patient Record) systems, contact center solutions (e.g., Anywhere365, Five9, or Enghouse), and NHS clinical workflows. Familiarity with NHS networking, security, and compliance frameworks (e.g., DSP Toolkit, N3/HSCN connectivity). Excellent stakeholder management and communication skills, with the ability to translate technical solutions into business benefits. Experience working in ITIL and Agile environments is desirable. Desirable Qualifications Microsoft certifications, such as Microsoft Certified: Teams Voice Engineer Associate. ITIL certification or experience working within an ITIL framework. Knowledge of NHS-specific communication platforms, such as Spok, Vocera, or legacy Cisco/Avaya telephony systems. Why Join Us? Be part of a high-impact digital transformation program that enhances NHS communication and patient care. Work in a dynamic, innovative environment with cutting-edge telephony technologies. Competitive salary and flexible working arrangements. If you have the skills and experience required to drive NHS telephony transformation, apply now to be part of this exciting journey!
Mar 09, 2025
Contractor
NHS Telephony Architect (MS Teams Telephony) Location: London Contract Type: Interim Salary: 300 per day Outside IR35 Job Overview We are seeking an experienced Telephony Architect with a strong background in Microsoft Teams Telephony to lead the design, implementation, and optimization of enterprise telephony solutions within the NHS. The ideal candidate will have expertise in cloud-based voice solutions, including Microsoft Teams Phone System, Direct Routing, and Operator Connect, ensuring seamless integration with NHS communication infrastructure. This role requires a deep understanding of NHS-specific telephony needs, compliance with healthcare security and governance requirements, and the ability to work with multiple stakeholders, including IT, clinical, and operational teams. Key Responsibilities Design & Strategy: Develop and implement a scalable MS Teams Telephony architecture, ensuring alignment with NHS digital transformation goals and telephony modernization strategies. Integration & Migration: Lead the migration from legacy PBX systems to Microsoft Teams Phone, integrating with SIP trunks, SBCs (Session Border Controllers), and NHS voice platforms. Stakeholder Engagement: Collaborate with internal NHS teams, external suppliers, and telecom providers to design and deliver a robust, future-proof telephony solution. Security & Compliance: Ensure all telephony solutions adhere to NHS governance, IG (Information Governance) policies, and cybersecurity best practices, including encryption and call recording requirements. Performance & Optimization: Monitor telephony performance, troubleshoot issues, and continuously optimize call quality, failover mechanisms, and resilience strategies. Support & Documentation: Provide expert guidance, documentation, and training to NHS IT teams, ensuring knowledge transfer and operational continuity. Essential Skills & Experience Proven experience designing and implementing Microsoft Teams Telephony solutions within large-scale healthcare or enterprise environments. Deep expertise in Microsoft Teams Phone System, Direct Routing, and Operator Connect. Strong understanding of SIP, VoIP, SBCs (AudioCodes, Ribbon, etc.), and PSTN connectivity. Experience integrating telephony with EPR (Electronic Patient Record) systems, contact center solutions (e.g., Anywhere365, Five9, or Enghouse), and NHS clinical workflows. Familiarity with NHS networking, security, and compliance frameworks (e.g., DSP Toolkit, N3/HSCN connectivity). Excellent stakeholder management and communication skills, with the ability to translate technical solutions into business benefits. Experience working in ITIL and Agile environments is desirable. Desirable Qualifications Microsoft certifications, such as Microsoft Certified: Teams Voice Engineer Associate. ITIL certification or experience working within an ITIL framework. Knowledge of NHS-specific communication platforms, such as Spok, Vocera, or legacy Cisco/Avaya telephony systems. Why Join Us? Be part of a high-impact digital transformation program that enhances NHS communication and patient care. Work in a dynamic, innovative environment with cutting-edge telephony technologies. Competitive salary and flexible working arrangements. If you have the skills and experience required to drive NHS telephony transformation, apply now to be part of this exciting journey!
To be eligible for this position, you must either currently hold SC Clearance or have resided continuously in the UK for the last five years, enabling you to apply for SC Clearance. As part of this role, you will be responsible for managing incidents, addressing problems, implementing change requests, and contributing to various customer-driven projects. You will excel at fostering collaboration within the on-site team, ensuring seamless communication and effective knowledge sharing. Together, through our shared expertise and cohesive teamwork, we aim to achieve exceptional results. Your role will involve troubleshooting, maintaining, and supporting a variety of systems, ensuring that service level agreements are consistently met. Independence and the ability to work unsupervised are essential, as is your knack for prioritizing and managing multiple tasks simultaneously while maintaining close attention to detail. You will focus on the following platforms: Secure application gateways and reverse proxies Networking solutions: DHCP, MPLS/VPLS, DNS (BIND & Microsoft DNS), voice/video integration (SIP, IP-PBX, SBC) Cisco and HP Core and Edge Networking Cisco firewall technologies, including ASA and Firepower Cisco VPN solutions Citrix Fortinet Meraki Key qualifications and experiences include: Expertise in virtualization technologies such as VMware Proficiency with proactive monitoring tools like SolarWinds Proven experience in architectural design, project implementation, and network infrastructure Cisco CCNA/CCNP certification Familiarity with network security, including certificate management in applications Experience with PowerShell and scripting A willingness to learn and apply software tools to support engineering and development activities Please note that eligibility for SC Clearance is mandatory for this role. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Feb 11, 2025
Full time
To be eligible for this position, you must either currently hold SC Clearance or have resided continuously in the UK for the last five years, enabling you to apply for SC Clearance. As part of this role, you will be responsible for managing incidents, addressing problems, implementing change requests, and contributing to various customer-driven projects. You will excel at fostering collaboration within the on-site team, ensuring seamless communication and effective knowledge sharing. Together, through our shared expertise and cohesive teamwork, we aim to achieve exceptional results. Your role will involve troubleshooting, maintaining, and supporting a variety of systems, ensuring that service level agreements are consistently met. Independence and the ability to work unsupervised are essential, as is your knack for prioritizing and managing multiple tasks simultaneously while maintaining close attention to detail. You will focus on the following platforms: Secure application gateways and reverse proxies Networking solutions: DHCP, MPLS/VPLS, DNS (BIND & Microsoft DNS), voice/video integration (SIP, IP-PBX, SBC) Cisco and HP Core and Edge Networking Cisco firewall technologies, including ASA and Firepower Cisco VPN solutions Citrix Fortinet Meraki Key qualifications and experiences include: Expertise in virtualization technologies such as VMware Proficiency with proactive monitoring tools like SolarWinds Proven experience in architectural design, project implementation, and network infrastructure Cisco CCNA/CCNP certification Familiarity with network security, including certificate management in applications Experience with PowerShell and scripting A willingness to learn and apply software tools to support engineering and development activities Please note that eligibility for SC Clearance is mandatory for this role. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions. Revolutionize identity management at WPP! We're seeking an OKTA maestro to orchestrate our global platform, pushing the boundaries of security and user experience. Dive into deployments, integrations, and migrations, maximizing automation and fostering seamless collaboration. If you're passionate about innovation and delivering a first-class identity experience to a global audience, this is your chance to shine. What you'll be doing: Be part of a new in-house OKTA technical team providing support for a complex platform and a large, diverse user base Liaise with internal OpCo's and external customers from a support perspective delivering a first-class service experience Ensure that audit standards are adhered to in regard to attestations and management of identities and service accounts Assist in reporting on all aspects of the OKTA environments for security and audit requirements Support the implementation of strategic IDAM objectives in conjunction with the IDAM Architects Provide technical 2nd Line support to a wide user base Provide support to application integrations into the OKTA service for the purpose of authentication and authorisation Set Up Org2org and SCIM Configuration In OKTA Manage designated technical team members Maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items Participate in the IDAM Change Management process What you'll need: Certified to OKTA Administrator level or equivalent in another Identity product. A good understanding of IDAM solutions, in particular: OKTA, Azure AD, Active Directory, G-Suite, AWS An understanding of SSO implementations including SAML/OpenID integrations Technical experience in IDAM support & implementations Experience with conditional access controls on access management solutions (e.g., Azure AD, Okta) Product management & support Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy Experience of working in global, complex environments Accountability of service incidents, ensuring timely resolution and effective communication with stakeholders Great verbal & written communication & interpersonal skills Good problem-solving, abstraction & critical-thinking skills Pragmatic approach, proactivity & autonomy Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people - We promote a culture of people that do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Feb 03, 2025
Full time
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions. Revolutionize identity management at WPP! We're seeking an OKTA maestro to orchestrate our global platform, pushing the boundaries of security and user experience. Dive into deployments, integrations, and migrations, maximizing automation and fostering seamless collaboration. If you're passionate about innovation and delivering a first-class identity experience to a global audience, this is your chance to shine. What you'll be doing: Be part of a new in-house OKTA technical team providing support for a complex platform and a large, diverse user base Liaise with internal OpCo's and external customers from a support perspective delivering a first-class service experience Ensure that audit standards are adhered to in regard to attestations and management of identities and service accounts Assist in reporting on all aspects of the OKTA environments for security and audit requirements Support the implementation of strategic IDAM objectives in conjunction with the IDAM Architects Provide technical 2nd Line support to a wide user base Provide support to application integrations into the OKTA service for the purpose of authentication and authorisation Set Up Org2org and SCIM Configuration In OKTA Manage designated technical team members Maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items Participate in the IDAM Change Management process What you'll need: Certified to OKTA Administrator level or equivalent in another Identity product. A good understanding of IDAM solutions, in particular: OKTA, Azure AD, Active Directory, G-Suite, AWS An understanding of SSO implementations including SAML/OpenID integrations Technical experience in IDAM support & implementations Experience with conditional access controls on access management solutions (e.g., Azure AD, Okta) Product management & support Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy Experience of working in global, complex environments Accountability of service incidents, ensuring timely resolution and effective communication with stakeholders Great verbal & written communication & interpersonal skills Good problem-solving, abstraction & critical-thinking skills Pragmatic approach, proactivity & autonomy Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people - We promote a culture of people that do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP Enterprise Technology's mission to enable everyone to collaborate, create and thrive. WPP Enterprise Technology has undergone a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data. As we continue this journey, we require an Apple Senior Engineer supporting all activities leading to the successful implementation of new applications/initiatives/agency onboarding/Mergers as well as working with suppliers on upgrades, maintenance and enhancements to production ecosystems and security. Focus on the technological know-how required to deliver and maintain the Apple ecosystem. It is their responsibility to work with suppliers and other SMEs to define and implement best practices and standards. In addition, they inform all those involved about specific engineering and security requirements and the associated risks. What you'll be doing: Work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or investigations. Take the technical lead in Global Transformation as WPP's operating structures and brands shift over time. Product support as part of third-line/fourth-line support resolver group for these products globally, optimising, monitoring and addressing security vulnerabilities. Global product lifecycle management, aligned to the Architecture roadmap informed by product, user and data insights where available. Drive the maximum possible level of automation and instrumentation of the development lifecycle for in-scope products. Liaise with other SMEs in other areas to ideate and co-ordinate common processes and standards. Drive adoption of secure by design, engineering and agile practices as defined by Platforms and Transformation CoPs. Liaise with engineering communities to optimise ways of working with this product. Support innovation and horizon scanning for strategic and emerging technologies. What you'll need: Extensive experience working in a large global organisation. Managing complex macOS and iOS enterprise environments. Expertise in deploying, and maintaining MDM systems for macOS & iOS. Kandji SME. Experience with Apple Business Manager (ABM) and its Enterprise configurations. Experience operating in a support framework with Apple Care Operating System (ACOS) agreements. Experience operating in a support framework with Apple Care for Enterprise (ACE). Scripting for Apple Management/Application deployment. Microsoft Office 365 & Microsoft Defender. Okta and its associated workflows, such as FastPass. ServiceNow Integrations. BYOD and MAM Workflows. Strong analytical capabilities - ability to review raw data to identify patterns and meaningful interpretation. Deep knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions and capabilities of new technologies. Ability to translate business needs into Infrastructure technology and service requirements. Good organisation skills to manage multiple workloads simultaneously. Proven experience in vendor management with large outsource vendors and contracts. Experience with ADE to deliver mobile device provisioning, deployment and support. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting of new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people: We promote a culture of people that do extraordinary work. Scale and opportunity: We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work: Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Feb 02, 2025
Full time
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP Enterprise Technology's mission to enable everyone to collaborate, create and thrive. WPP Enterprise Technology has undergone a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data. As we continue this journey, we require an Apple Senior Engineer supporting all activities leading to the successful implementation of new applications/initiatives/agency onboarding/Mergers as well as working with suppliers on upgrades, maintenance and enhancements to production ecosystems and security. Focus on the technological know-how required to deliver and maintain the Apple ecosystem. It is their responsibility to work with suppliers and other SMEs to define and implement best practices and standards. In addition, they inform all those involved about specific engineering and security requirements and the associated risks. What you'll be doing: Work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or investigations. Take the technical lead in Global Transformation as WPP's operating structures and brands shift over time. Product support as part of third-line/fourth-line support resolver group for these products globally, optimising, monitoring and addressing security vulnerabilities. Global product lifecycle management, aligned to the Architecture roadmap informed by product, user and data insights where available. Drive the maximum possible level of automation and instrumentation of the development lifecycle for in-scope products. Liaise with other SMEs in other areas to ideate and co-ordinate common processes and standards. Drive adoption of secure by design, engineering and agile practices as defined by Platforms and Transformation CoPs. Liaise with engineering communities to optimise ways of working with this product. Support innovation and horizon scanning for strategic and emerging technologies. What you'll need: Extensive experience working in a large global organisation. Managing complex macOS and iOS enterprise environments. Expertise in deploying, and maintaining MDM systems for macOS & iOS. Kandji SME. Experience with Apple Business Manager (ABM) and its Enterprise configurations. Experience operating in a support framework with Apple Care Operating System (ACOS) agreements. Experience operating in a support framework with Apple Care for Enterprise (ACE). Scripting for Apple Management/Application deployment. Microsoft Office 365 & Microsoft Defender. Okta and its associated workflows, such as FastPass. ServiceNow Integrations. BYOD and MAM Workflows. Strong analytical capabilities - ability to review raw data to identify patterns and meaningful interpretation. Deep knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions and capabilities of new technologies. Ability to translate business needs into Infrastructure technology and service requirements. Good organisation skills to manage multiple workloads simultaneously. Proven experience in vendor management with large outsource vendors and contracts. Experience with ADE to deliver mobile device provisioning, deployment and support. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting of new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people: We promote a culture of people that do extraordinary work. Scale and opportunity: We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work: Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Senior Engineering Manager - Core Platform Services (f/m/d) London, United Kingdom | Mid-Level | Engineering (Sr.) Engineering Manager - Core Platform Services (f/m/d) Location: Remote About LivePerson The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. We serve 18000+ customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Engineering at LivePerson is an inspired, customer-obsessed organization, dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile, and mission-driven teams, with a clear mission. We empower quality, iterative feedback, testing, monitoring, and end-to-end ownership. Our engineering teams make some of the most significant decisions, and at scale. Do you want to be part of the next stage of innovation and growth? As an Engineering Manager, you will be the product engineering leader of a mission-driven team, managing engineering, product, and people. We are currently expanding several engineering teams in Conversational Platform Verticals, including; Data Protection & Privacy, Configuration Platform, Monitoring Platform, Payments, Data Exchange to name a few. Some of the technologies we're using: Java (8 and 11), JavaScript, TypeScript Spring, Spring Boot, and Spark Java Docker, Kubernetes, and Puppet Apache Kafka MySQL, Couch base, Cassandra, Elasticsearch Microservices, event-driven architecture Vault, OAuth2.0 Provider, and much more What You Be Doing In This Role: You will lead in specific problem spaces and use expert knowledge to build features, maintain the platform's stability at LivePerson's scale and continuously increase technical excellence scores. Lead an engineering team of individual contributors (and engineers), and potentially 1-2 engineering managers. Work with engineers, group product managers, and stakeholders to ensure valuable contributions, and groom the feature that would define the product's future. Use the latest technologies to solve real problems for our customers at a massive scale. Plan and execute short-term quarterly plans, and contribute to achieving key results in long-term objectives. Hire and retain excellent engineers, and help in individual growth plans. Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation. Where your expertise is needed: Tech Background: Be responsible for shaping the tech vision of the products along with the senior team members. You must have an impressive background in developing mission-critical applications with 99.99% uptime and consider Operational Excellence as an integral part of your responsibility. People Management: Possess exceptional skills in hiring, developing, and retaining outstanding engineers. You enjoy coaching team members in their career path and nurture future leaders as part of the routine. You attract the right talent and build a culture of autonomy, feedback, and continuous learning, and leverage data-driven approaches to take unbiased decisions. Team Leadership: Develop an agile engineering culture where team members continuously improve the velocity of the deliverables. You must be decisive, move quickly and with purpose. You value constant, transparent feedback and raise the bar of standard innovation and motivation. What you need for success: 8+ years of software development experience Minimum 2 years of people management experience Exceptional people management skills Experience with large-scale distributed systems. Extensive experience in hiring, building, and managing engineering teams. Knowledge of platform services like Service Discovery, CDN, LDAP, etc. Knowledge of SLO/SLI/SLAs and managing 99.99% uptime
Dec 05, 2021
Full time
Senior Engineering Manager - Core Platform Services (f/m/d) London, United Kingdom | Mid-Level | Engineering (Sr.) Engineering Manager - Core Platform Services (f/m/d) Location: Remote About LivePerson The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. We serve 18000+ customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Engineering at LivePerson is an inspired, customer-obsessed organization, dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile, and mission-driven teams, with a clear mission. We empower quality, iterative feedback, testing, monitoring, and end-to-end ownership. Our engineering teams make some of the most significant decisions, and at scale. Do you want to be part of the next stage of innovation and growth? As an Engineering Manager, you will be the product engineering leader of a mission-driven team, managing engineering, product, and people. We are currently expanding several engineering teams in Conversational Platform Verticals, including; Data Protection & Privacy, Configuration Platform, Monitoring Platform, Payments, Data Exchange to name a few. Some of the technologies we're using: Java (8 and 11), JavaScript, TypeScript Spring, Spring Boot, and Spark Java Docker, Kubernetes, and Puppet Apache Kafka MySQL, Couch base, Cassandra, Elasticsearch Microservices, event-driven architecture Vault, OAuth2.0 Provider, and much more What You Be Doing In This Role: You will lead in specific problem spaces and use expert knowledge to build features, maintain the platform's stability at LivePerson's scale and continuously increase technical excellence scores. Lead an engineering team of individual contributors (and engineers), and potentially 1-2 engineering managers. Work with engineers, group product managers, and stakeholders to ensure valuable contributions, and groom the feature that would define the product's future. Use the latest technologies to solve real problems for our customers at a massive scale. Plan and execute short-term quarterly plans, and contribute to achieving key results in long-term objectives. Hire and retain excellent engineers, and help in individual growth plans. Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation. Where your expertise is needed: Tech Background: Be responsible for shaping the tech vision of the products along with the senior team members. You must have an impressive background in developing mission-critical applications with 99.99% uptime and consider Operational Excellence as an integral part of your responsibility. People Management: Possess exceptional skills in hiring, developing, and retaining outstanding engineers. You enjoy coaching team members in their career path and nurture future leaders as part of the routine. You attract the right talent and build a culture of autonomy, feedback, and continuous learning, and leverage data-driven approaches to take unbiased decisions. Team Leadership: Develop an agile engineering culture where team members continuously improve the velocity of the deliverables. You must be decisive, move quickly and with purpose. You value constant, transparent feedback and raise the bar of standard innovation and motivation. What you need for success: 8+ years of software development experience Minimum 2 years of people management experience Exceptional people management skills Experience with large-scale distributed systems. Extensive experience in hiring, building, and managing engineering teams. Knowledge of platform services like Service Discovery, CDN, LDAP, etc. Knowledge of SLO/SLI/SLAs and managing 99.99% uptime
Director of Cloud Security London, United Kingdom | Senior-Level | Security & IT LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are. We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team. You will thrive here if: You can operate in a fast paced, dynamic environment You can build partnerships that move our business forward You build code that is simple, understandable, and clean You see feedback or failure as motivation to learn and to grow You believe data-driven decision making is the norm You relate to our core principles (link) and want to work with Conversational AI experts In this role you will: Be a key player in our strategic transition into hybrid-cloud Develop and own the vision, strategy and execution of our private, public and hybrid-cloud security Lead and collaborate with teams and individuals in creating a security architecture that maximizes Cloud benefits and serves as a business differentiator Drive security expertise and innovation across development, product and customer-facing teams. Be part of the Global Security Unit leadership team, shaping the future of LivePerson as the most trusted eCommerce partner for the world's top brands Your qualifications are: Bachelor's degree in Computer Science, Engineering, IT or a related technical field Extensive professional experience in the fields of enterprise security, with deep understanding of modern environments and methodologies (Cloud, k8s, DevOps, CI/CD, etc.) Deep understanding of the public cloud, hybrid cloud and multi-cloud realms Proven track record in building / leading heterogeneous teams in a dynamic, global environment Experience presenting technical information to executive audiences, peers, and non-technical stakeholders Innovative, delivery-oriented, enthusiastic, motivated and self-driven High tolerance to ambiguity and ability make progress in the face of it Strong communication skills and ability to work across multiple disciplines and functions. Why you'll love working here: LivePerson was named to FastCompany's World's most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you'll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together. At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Upload your resume (PDF, Word, or Rich Text) *First Name*Last Name*Email*Phone Number* Privacy Policy You acknowledge that information submitted to LivePerson is subject to LivePerson's General Data Protection Regulation Candidate Privacy Notice (applicable only to EU candidates) and California Consumer Privacy Act Privacy Notice (applicable only to California candidates). For all other applicants, you may disregard this notice and click confirm to submit your application. Confirm
Dec 05, 2021
Full time
Director of Cloud Security London, United Kingdom | Senior-Level | Security & IT LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are. We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team. You will thrive here if: You can operate in a fast paced, dynamic environment You can build partnerships that move our business forward You build code that is simple, understandable, and clean You see feedback or failure as motivation to learn and to grow You believe data-driven decision making is the norm You relate to our core principles (link) and want to work with Conversational AI experts In this role you will: Be a key player in our strategic transition into hybrid-cloud Develop and own the vision, strategy and execution of our private, public and hybrid-cloud security Lead and collaborate with teams and individuals in creating a security architecture that maximizes Cloud benefits and serves as a business differentiator Drive security expertise and innovation across development, product and customer-facing teams. Be part of the Global Security Unit leadership team, shaping the future of LivePerson as the most trusted eCommerce partner for the world's top brands Your qualifications are: Bachelor's degree in Computer Science, Engineering, IT or a related technical field Extensive professional experience in the fields of enterprise security, with deep understanding of modern environments and methodologies (Cloud, k8s, DevOps, CI/CD, etc.) Deep understanding of the public cloud, hybrid cloud and multi-cloud realms Proven track record in building / leading heterogeneous teams in a dynamic, global environment Experience presenting technical information to executive audiences, peers, and non-technical stakeholders Innovative, delivery-oriented, enthusiastic, motivated and self-driven High tolerance to ambiguity and ability make progress in the face of it Strong communication skills and ability to work across multiple disciplines and functions. Why you'll love working here: LivePerson was named to FastCompany's World's most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you'll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together. At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Upload your resume (PDF, Word, or Rich Text) *First Name*Last Name*Email*Phone Number* Privacy Policy You acknowledge that information submitted to LivePerson is subject to LivePerson's General Data Protection Regulation Candidate Privacy Notice (applicable only to EU candidates) and California Consumer Privacy Act Privacy Notice (applicable only to California candidates). For all other applicants, you may disregard this notice and click confirm to submit your application. Confirm
Senior Backend Engineer - Java Birmingham, United Kingdom | Mid-Level | Engineering Senior Backend Engineer - Java (w/m/d) About LivePerson The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. We serve 18000+ customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and it's consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Engineering at LivePerson is an inspired, customer obsessed organization, dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams, with a clear mission. We empower quality, iterative feedback, testing, monitoring and end-to-end ownership. Our engineering teams make some of the most significant decisions, and at scale. Do you want to be part of the next stage of innovation and growth? As a Senior Engineer, you will be part of a mission-driven team and will work with Java alongside with other tech stack. We are currently expanding several engineering teams in Conversational Platform Verticals, including; Data Protection & Privacy, Configuration Platform, Monitoring Platform, Payments, Data Exchange to name a few. What You Be Doing In This Role: You will work in specific problem spaces, and use expert java knowledge to build new features, maintain the platform's stability at LivePerson's scale and continuously increase technical excellence score. Produce high quality, well tested code, that you will be proud of. Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation. Use the latest technologies to solve real problems for our customers at a massive scale. Work with other engineers, engineering manager, and stakeholders to ensure valuable contributions, and groom the feature that would define the product ahead. Some of the technologies we're using: Java (8 and 11), JavaScript, TypeScript Spring, Spring Boot and Spark Java Docker, Kubernetes and Puppet Kafka MySQL, Couch base, Cassandra, Elasticsearch Microservices, event-driven architecture Vault, OAuth2.0 Provider and much more What you need for success: Several years of experience working with Java, and knowledge of JavaScript (plus) Experience with large-scale distributed microservices' architecture. Some working knowledge with Cloud (GCP, AWS, On-Premise Datacenters). Bachelor's degree (or higher) in Computer Science or a related discipline. Working proficiency in English, and can easily communicate with globally distributed teams
Dec 05, 2021
Full time
Senior Backend Engineer - Java Birmingham, United Kingdom | Mid-Level | Engineering Senior Backend Engineer - Java (w/m/d) About LivePerson The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. We serve 18000+ customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and it's consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Engineering at LivePerson is an inspired, customer obsessed organization, dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams, with a clear mission. We empower quality, iterative feedback, testing, monitoring and end-to-end ownership. Our engineering teams make some of the most significant decisions, and at scale. Do you want to be part of the next stage of innovation and growth? As a Senior Engineer, you will be part of a mission-driven team and will work with Java alongside with other tech stack. We are currently expanding several engineering teams in Conversational Platform Verticals, including; Data Protection & Privacy, Configuration Platform, Monitoring Platform, Payments, Data Exchange to name a few. What You Be Doing In This Role: You will work in specific problem spaces, and use expert java knowledge to build new features, maintain the platform's stability at LivePerson's scale and continuously increase technical excellence score. Produce high quality, well tested code, that you will be proud of. Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation. Use the latest technologies to solve real problems for our customers at a massive scale. Work with other engineers, engineering manager, and stakeholders to ensure valuable contributions, and groom the feature that would define the product ahead. Some of the technologies we're using: Java (8 and 11), JavaScript, TypeScript Spring, Spring Boot and Spark Java Docker, Kubernetes and Puppet Kafka MySQL, Couch base, Cassandra, Elasticsearch Microservices, event-driven architecture Vault, OAuth2.0 Provider and much more What you need for success: Several years of experience working with Java, and knowledge of JavaScript (plus) Experience with large-scale distributed microservices' architecture. Some working knowledge with Cloud (GCP, AWS, On-Premise Datacenters). Bachelor's degree (or higher) in Computer Science or a related discipline. Working proficiency in English, and can easily communicate with globally distributed teams
DevOps Engineer Manchester, United Kingdom | Entry-Level | Engineering LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing, and we are looking for people like you! LivePerson is currently seeking a creative and talented professional to join our team as a DevOps Engineer as part of our Platform Engineering Group. While most of the team members are based in Mannheim, Germany, we're "work from anywhere" friendly and have multiple team members working from remote locations. The successful candidate has an opportunity to work as part of the global product and technology unit and help to build state-of-the-art services that are used by our largest customers. LivePerson is the global leader in conversational commerce solutions, and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and it's consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Some of the technologies we're using: Java, Apigee, Node.JS, TypeScript, JavaScript, Docker, Kubernetes, Google Cloud Platform, Cassandra, MySQL, Couchbase, TeamCity, GitHub, Jenkins, Vault, Nginx and many more… In this role you will: Design, creation, and maintenance of the Continuous Integration/Continuous Delivery (CI/CD) pipeline based on modern frameworks such as Jenkins, TeamCity, GitHub Actions etc. Ensure the operation and maintenance of the applications, considering additional aspects such as monitoring, alerting, logging and security. Enable Cloud utilization and help teams to move from self-hosted services to managed cloud solutions, such as self-hosted Kubernetes to GKE (GCP). Use Terraform to build the cloud platform using infrastructure into code Perform (occasionally) software development tasks within e2e responsibility Write technical documentation and system integration diagrams for upstream reporting. What you need for success: BA/B.Sc. in Computer Science / Engineering or equivalent professional experience 5+ years of DevOps, SRE or Infrastructure experience Exceptional scripting and automation skills Strong experience working with GCP. Experience with large-scale distributed microservices' architecture. Hands-on with CI, configuration management and containerization solutions. Would be a plus: Software development experience in our target technologies (Java, Node.JS, TypeScript). Experience in working with RESTful APIs; GraphQL and gRPC Experience in 'migration to cloud' projects Ability to work on different teams and contexts easily. Familiarity with definition SLOs, and SLIs to measure outcomes
Dec 04, 2021
Full time
DevOps Engineer Manchester, United Kingdom | Entry-Level | Engineering LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing, and we are looking for people like you! LivePerson is currently seeking a creative and talented professional to join our team as a DevOps Engineer as part of our Platform Engineering Group. While most of the team members are based in Mannheim, Germany, we're "work from anywhere" friendly and have multiple team members working from remote locations. The successful candidate has an opportunity to work as part of the global product and technology unit and help to build state-of-the-art services that are used by our largest customers. LivePerson is the global leader in conversational commerce solutions, and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and it's consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Some of the technologies we're using: Java, Apigee, Node.JS, TypeScript, JavaScript, Docker, Kubernetes, Google Cloud Platform, Cassandra, MySQL, Couchbase, TeamCity, GitHub, Jenkins, Vault, Nginx and many more… In this role you will: Design, creation, and maintenance of the Continuous Integration/Continuous Delivery (CI/CD) pipeline based on modern frameworks such as Jenkins, TeamCity, GitHub Actions etc. Ensure the operation and maintenance of the applications, considering additional aspects such as monitoring, alerting, logging and security. Enable Cloud utilization and help teams to move from self-hosted services to managed cloud solutions, such as self-hosted Kubernetes to GKE (GCP). Use Terraform to build the cloud platform using infrastructure into code Perform (occasionally) software development tasks within e2e responsibility Write technical documentation and system integration diagrams for upstream reporting. What you need for success: BA/B.Sc. in Computer Science / Engineering or equivalent professional experience 5+ years of DevOps, SRE or Infrastructure experience Exceptional scripting and automation skills Strong experience working with GCP. Experience with large-scale distributed microservices' architecture. Hands-on with CI, configuration management and containerization solutions. Would be a plus: Software development experience in our target technologies (Java, Node.JS, TypeScript). Experience in working with RESTful APIs; GraphQL and gRPC Experience in 'migration to cloud' projects Ability to work on different teams and contexts easily. Familiarity with definition SLOs, and SLIs to measure outcomes
A multinational banking and financial services organisation are seeking a Senior Business Analyst to join their growing team. This is a great opportunity to join a 6 month FTC! JOB PURPOSE Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management and Implementation Management activities during project delivery. Senior Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity. Senior Business Analyst's will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). Main Duties Coordinate requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Work with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners. Support the business and functions in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology and other key factors. Support Global Transformation Business Architects in more complex or global architecture projects. Support the impact assessment of new change on operating model. Utilise financial skills to develop a high level business case, considering investment and high level benefits. Architect complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impact Lead change implementation activities, providing steering and guidance to the team and regular updates to stakeholders. Define, shape and recommend creative solutions options, weighing risk/reward. Personal Specification Knowledge Expert knowledge of Global Transformation Change Frameworks, Agile methodologies and best practice techniques A thorough understanding of the purpose, values, culture and fundamentals of Global Transformation Outstanding understanding of HSBC Group structures, processes and objectives Very strong knowledge of the external environment - regulatory, political, competitors etc. Re-engineering knowledge Advanced Business analysis, requirements gathering and design techniques Advanced Change management and implementation management techniques and approaches Experience Proven track record as an outstanding analyst or consultant Overall financial services industry knowledge with specific functional expertise Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, Operations and technology focused projects Experience of business case development and a sound understanding of how design enablers underpin business benefits Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc). Experience of managing large teams and resources located remotely Please apply now to discuss further.
Dec 01, 2021
Full time
A multinational banking and financial services organisation are seeking a Senior Business Analyst to join their growing team. This is a great opportunity to join a 6 month FTC! JOB PURPOSE Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management and Implementation Management activities during project delivery. Senior Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity. Senior Business Analyst's will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). Main Duties Coordinate requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Work with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners. Support the business and functions in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology and other key factors. Support Global Transformation Business Architects in more complex or global architecture projects. Support the impact assessment of new change on operating model. Utilise financial skills to develop a high level business case, considering investment and high level benefits. Architect complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impact Lead change implementation activities, providing steering and guidance to the team and regular updates to stakeholders. Define, shape and recommend creative solutions options, weighing risk/reward. Personal Specification Knowledge Expert knowledge of Global Transformation Change Frameworks, Agile methodologies and best practice techniques A thorough understanding of the purpose, values, culture and fundamentals of Global Transformation Outstanding understanding of HSBC Group structures, processes and objectives Very strong knowledge of the external environment - regulatory, political, competitors etc. Re-engineering knowledge Advanced Business analysis, requirements gathering and design techniques Advanced Change management and implementation management techniques and approaches Experience Proven track record as an outstanding analyst or consultant Overall financial services industry knowledge with specific functional expertise Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, Operations and technology focused projects Experience of business case development and a sound understanding of how design enablers underpin business benefits Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc). Experience of managing large teams and resources located remotely Please apply now to discuss further.
Embedded Software Engineer - North West/West London - £35,000 - £50,000 pa. A leading electronics manufacturer in the IoT market are looking for an Embedded Software Engineer to join their growing development team. You will be developing a new range of products along side a talented team of electronics hardware and embedded software engineers. Key Skills/Experience: Embedded C/C++ RTOS (RTX, FreeRTOS) Serial Interfaces (UART, USB, I2C etc.) Software debugging/testing (JTAG, SWD etc.) Git/Jira Desirable Skills/Experience: Hardware Architectures (ARM Cortex M4's, ARM 9's, SBC's e.g. Raspberry Pi's) Python Linux Scripting Languages If you are interested in the position and think you have the skills required as an Embedded Software Engineer, please don't hesitate to apply. Any questions, contact Oliver Bainbridge at or call
Nov 30, 2021
Full time
Embedded Software Engineer - North West/West London - £35,000 - £50,000 pa. A leading electronics manufacturer in the IoT market are looking for an Embedded Software Engineer to join their growing development team. You will be developing a new range of products along side a talented team of electronics hardware and embedded software engineers. Key Skills/Experience: Embedded C/C++ RTOS (RTX, FreeRTOS) Serial Interfaces (UART, USB, I2C etc.) Software debugging/testing (JTAG, SWD etc.) Git/Jira Desirable Skills/Experience: Hardware Architectures (ARM Cortex M4's, ARM 9's, SBC's e.g. Raspberry Pi's) Python Linux Scripting Languages If you are interested in the position and think you have the skills required as an Embedded Software Engineer, please don't hesitate to apply. Any questions, contact Oliver Bainbridge at or call
