To be eligible for this position, you must either currently hold SC Clearance or have resided continuously in the UK for the last five years, enabling you to apply for SC Clearance. As part of this role, you will be responsible for managing incidents, addressing problems, implementing change requests, and contributing to various customer-driven projects. You will excel at fostering collaboration within the on-site team, ensuring seamless communication and effective knowledge sharing. Together, through our shared expertise and cohesive teamwork, we aim to achieve exceptional results. Your role will involve troubleshooting, maintaining, and supporting a variety of systems, ensuring that service level agreements are consistently met. Independence and the ability to work unsupervised are essential, as is your knack for prioritizing and managing multiple tasks simultaneously while maintaining close attention to detail. You will focus on the following platforms: Secure application gateways and reverse proxies Networking solutions: DHCP, MPLS/VPLS, DNS (BIND & Microsoft DNS), voice/video integration (SIP, IP-PBX, SBC) Cisco and HP Core and Edge Networking Cisco Firewall technologies, including ASA and Firepower Cisco VPN solutions Citrix Fortinet Meraki Key qualifications and experiences include: Expertise in virtualization technologies such as VMware Proficiency with proactive monitoring tools like SolarWinds Proven experience in architectural design, project implementation, and network infrastructure Cisco CCNA/CCNP certification Familiarity with network security, including certificate management in applications Experience with PowerShell and Scripting A willingness to learn and apply software tools to support engineering and development activities Please note that eligibility for SC Clearance is mandatory for this role. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Feb 13, 2025
Full time
To be eligible for this position, you must either currently hold SC Clearance or have resided continuously in the UK for the last five years, enabling you to apply for SC Clearance. As part of this role, you will be responsible for managing incidents, addressing problems, implementing change requests, and contributing to various customer-driven projects. You will excel at fostering collaboration within the on-site team, ensuring seamless communication and effective knowledge sharing. Together, through our shared expertise and cohesive teamwork, we aim to achieve exceptional results. Your role will involve troubleshooting, maintaining, and supporting a variety of systems, ensuring that service level agreements are consistently met. Independence and the ability to work unsupervised are essential, as is your knack for prioritizing and managing multiple tasks simultaneously while maintaining close attention to detail. You will focus on the following platforms: Secure application gateways and reverse proxies Networking solutions: DHCP, MPLS/VPLS, DNS (BIND & Microsoft DNS), voice/video integration (SIP, IP-PBX, SBC) Cisco and HP Core and Edge Networking Cisco Firewall technologies, including ASA and Firepower Cisco VPN solutions Citrix Fortinet Meraki Key qualifications and experiences include: Expertise in virtualization technologies such as VMware Proficiency with proactive monitoring tools like SolarWinds Proven experience in architectural design, project implementation, and network infrastructure Cisco CCNA/CCNP certification Familiarity with network security, including certificate management in applications Experience with PowerShell and Scripting A willingness to learn and apply software tools to support engineering and development activities Please note that eligibility for SC Clearance is mandatory for this role. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Looking for that next step? We have a unique opportunity for a Network Engineer to be based in Wool working closely with one of our biggest clients. Just a quick note before you read on, to be considered for this role you either need to hold current SC Clearance or have lived continuously in the UK for the past 5 years to be eligible to apply for SC Clearance. In this role you can expect to be responsible for handling incidents, resolving problems, accommodating change requests, and contributing to various projects based on our customers' requirements. Fostering and collaboration with the entire on-site team, ensuring effective communication and knowledge sharing is something you'll thrive at. Together, we can achieve remarkable outcomes through our collective expertise and positive synergy. Your expertise encompasses troubleshooting, maintaining, and supporting a diverse range of systems. You understand the importance to meet service level agreements consistently. Your ability to work independently without supervision is valued. You're good at effectively prioritizing and managing multiple open issues simultaneously, paying meticulous attention to detail. These are the platforms you'll champion: Secure application gateways / reverse proxies DHCP / MPLS/ VPLS, DNS (BIND & Microsoft DNS), voice/video integration - SIP, IP-PBX, SBC. Cisco / HP Core and Edge Networking Cisco Firewall technologies (ASA / Firepower) Cisco VPN Solutions Citrix Fortinet Meraki Experience that would make you a great fit for the role includes: Strong/Expert knowledge in virtualisation technologies such as VMWare Strong working knowledge of proactive monitoring tools such as SolarWinds Proven architect knowledge, design and project implementation Cisco CCNA/CCNP Qualified Experience with network security such as certificate management in applications Experience with PowerShell and scripting Willing to learn how software tools can be implemented and support engineering development activities Please note that you need to be eligible to obtain SC clearan ce . Click here for the package of benefits that comes with this role.
Feb 12, 2025
Full time
Looking for that next step? We have a unique opportunity for a Network Engineer to be based in Wool working closely with one of our biggest clients. Just a quick note before you read on, to be considered for this role you either need to hold current SC Clearance or have lived continuously in the UK for the past 5 years to be eligible to apply for SC Clearance. In this role you can expect to be responsible for handling incidents, resolving problems, accommodating change requests, and contributing to various projects based on our customers' requirements. Fostering and collaboration with the entire on-site team, ensuring effective communication and knowledge sharing is something you'll thrive at. Together, we can achieve remarkable outcomes through our collective expertise and positive synergy. Your expertise encompasses troubleshooting, maintaining, and supporting a diverse range of systems. You understand the importance to meet service level agreements consistently. Your ability to work independently without supervision is valued. You're good at effectively prioritizing and managing multiple open issues simultaneously, paying meticulous attention to detail. These are the platforms you'll champion: Secure application gateways / reverse proxies DHCP / MPLS/ VPLS, DNS (BIND & Microsoft DNS), voice/video integration - SIP, IP-PBX, SBC. Cisco / HP Core and Edge Networking Cisco Firewall technologies (ASA / Firepower) Cisco VPN Solutions Citrix Fortinet Meraki Experience that would make you a great fit for the role includes: Strong/Expert knowledge in virtualisation technologies such as VMWare Strong working knowledge of proactive monitoring tools such as SolarWinds Proven architect knowledge, design and project implementation Cisco CCNA/CCNP Qualified Experience with network security such as certificate management in applications Experience with PowerShell and scripting Willing to learn how software tools can be implemented and support engineering development activities Please note that you need to be eligible to obtain SC clearan ce . Click here for the package of benefits that comes with this role.
To be eligible for this position, you must either currently hold SC Clearance or have resided continuously in the UK for the last five years, enabling you to apply for SC Clearance. As part of this role, you will be responsible for managing incidents, addressing problems, implementing change requests, and contributing to various customer-driven projects. You will excel at fostering collaboration within the on-site team, ensuring seamless communication and effective knowledge sharing. Together, through our shared expertise and cohesive teamwork, we aim to achieve exceptional results. Your role will involve troubleshooting, maintaining, and supporting a variety of systems, ensuring that service level agreements are consistently met. Independence and the ability to work unsupervised are essential, as is your knack for prioritizing and managing multiple tasks simultaneously while maintaining close attention to detail. You will focus on the following platforms: Secure application gateways and reverse proxies Networking solutions: DHCP, MPLS/VPLS, DNS (BIND & Microsoft DNS), voice/video integration (SIP, IP-PBX, SBC) Cisco and HP Core and Edge Networking Cisco firewall technologies, including ASA and Firepower Cisco VPN solutions Citrix Fortinet Meraki Key qualifications and experiences include: Expertise in virtualization technologies such as VMware Proficiency with proactive monitoring tools like SolarWinds Proven experience in architectural design, project implementation, and network infrastructure Cisco CCNA/CCNP certification Familiarity with network security, including certificate management in applications Experience with PowerShell and scripting A willingness to learn and apply software tools to support engineering and development activities Please note that eligibility for SC Clearance is mandatory for this role. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Feb 11, 2025
Full time
To be eligible for this position, you must either currently hold SC Clearance or have resided continuously in the UK for the last five years, enabling you to apply for SC Clearance. As part of this role, you will be responsible for managing incidents, addressing problems, implementing change requests, and contributing to various customer-driven projects. You will excel at fostering collaboration within the on-site team, ensuring seamless communication and effective knowledge sharing. Together, through our shared expertise and cohesive teamwork, we aim to achieve exceptional results. Your role will involve troubleshooting, maintaining, and supporting a variety of systems, ensuring that service level agreements are consistently met. Independence and the ability to work unsupervised are essential, as is your knack for prioritizing and managing multiple tasks simultaneously while maintaining close attention to detail. You will focus on the following platforms: Secure application gateways and reverse proxies Networking solutions: DHCP, MPLS/VPLS, DNS (BIND & Microsoft DNS), voice/video integration (SIP, IP-PBX, SBC) Cisco and HP Core and Edge Networking Cisco firewall technologies, including ASA and Firepower Cisco VPN solutions Citrix Fortinet Meraki Key qualifications and experiences include: Expertise in virtualization technologies such as VMware Proficiency with proactive monitoring tools like SolarWinds Proven experience in architectural design, project implementation, and network infrastructure Cisco CCNA/CCNP certification Familiarity with network security, including certificate management in applications Experience with PowerShell and scripting A willingness to learn and apply software tools to support engineering and development activities Please note that eligibility for SC Clearance is mandatory for this role. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
To be eligible for this position, you must either currently hold SC Clearance or have resided continuously in the UK for the last five years, enabling you to apply for SC Clearance. As part of this role, you will be responsible for managing incidents, addressing problems, implementing change requests, and contributing to various customer-driven projects. You will excel at fostering collaboration within the on-site team, ensuring seamless communication and effective knowledge sharing. Together, through our shared expertise and cohesive teamwork, we aim to achieve exceptional results. Your role will involve troubleshooting, maintaining, and supporting a variety of systems, ensuring that service level agreements are consistently met. Independence and the ability to work unsupervised are essential, as is your knack for prioritizing and managing multiple tasks simultaneously while maintaining close attention to detail. You will focus on the following platforms: Secure application gateways and reverse proxies Networking solutions: DHCP, MPLS/VPLS, DNS (BIND & Microsoft DNS), voice/video integration (SIP, IP-PBX, SBC) Cisco and HP Core and Edge Networking Cisco Firewall technologies, including ASA and Firepower Cisco VPN solutions Citrix Fortinet Meraki Key qualifications and experiences include: Expertise in virtualization technologies such as VMware Proficiency with proactive monitoring tools like SolarWinds Proven experience in architectural design, project implementation, and network infrastructure Cisco CCNA/CCNP certification Familiarity with network security, including certificate management in applications Experience with PowerShell and Scripting A willingness to learn and apply software tools to support engineering and development activities Please note that eligibility for SC Clearance is mandatory for this role. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Feb 10, 2025
Full time
To be eligible for this position, you must either currently hold SC Clearance or have resided continuously in the UK for the last five years, enabling you to apply for SC Clearance. As part of this role, you will be responsible for managing incidents, addressing problems, implementing change requests, and contributing to various customer-driven projects. You will excel at fostering collaboration within the on-site team, ensuring seamless communication and effective knowledge sharing. Together, through our shared expertise and cohesive teamwork, we aim to achieve exceptional results. Your role will involve troubleshooting, maintaining, and supporting a variety of systems, ensuring that service level agreements are consistently met. Independence and the ability to work unsupervised are essential, as is your knack for prioritizing and managing multiple tasks simultaneously while maintaining close attention to detail. You will focus on the following platforms: Secure application gateways and reverse proxies Networking solutions: DHCP, MPLS/VPLS, DNS (BIND & Microsoft DNS), voice/video integration (SIP, IP-PBX, SBC) Cisco and HP Core and Edge Networking Cisco Firewall technologies, including ASA and Firepower Cisco VPN solutions Citrix Fortinet Meraki Key qualifications and experiences include: Expertise in virtualization technologies such as VMware Proficiency with proactive monitoring tools like SolarWinds Proven experience in architectural design, project implementation, and network infrastructure Cisco CCNA/CCNP certification Familiarity with network security, including certificate management in applications Experience with PowerShell and Scripting A willingness to learn and apply software tools to support engineering and development activities Please note that eligibility for SC Clearance is mandatory for this role. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions. Revolutionize identity management at WPP! We're seeking an OKTA maestro to orchestrate our global platform, pushing the boundaries of security and user experience. Dive into deployments, integrations, and migrations, maximizing automation and fostering seamless collaboration. If you're passionate about innovation and delivering a first-class identity experience to a global audience, this is your chance to shine. What you'll be doing: Be part of a new in-house OKTA technical team providing support for a complex platform and a large, diverse user base Liaise with internal OpCo's and external customers from a support perspective delivering a first-class service experience Ensure that audit standards are adhered to in regard to attestations and management of identities and service accounts Assist in reporting on all aspects of the OKTA environments for security and audit requirements Support the implementation of strategic IDAM objectives in conjunction with the IDAM Architects Provide technical 2nd Line support to a wide user base Provide support to application integrations into the OKTA service for the purpose of authentication and authorisation Set Up Org2org and SCIM Configuration In OKTA Manage designated technical team members Maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items Participate in the IDAM Change Management process What you'll need: Certified to OKTA Administrator level or equivalent in another Identity product. A good understanding of IDAM solutions, in particular: OKTA, Azure AD, Active Directory, G-Suite, AWS An understanding of SSO implementations including SAML/OpenID integrations Technical experience in IDAM support & implementations Experience with conditional access controls on access management solutions (e.g., Azure AD, Okta) Product management & support Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy Experience of working in global, complex environments Accountability of service incidents, ensuring timely resolution and effective communication with stakeholders Great verbal & written communication & interpersonal skills Good problem-solving, abstraction & critical-thinking skills Pragmatic approach, proactivity & autonomy Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people - We promote a culture of people that do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Feb 03, 2025
Full time
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions. Revolutionize identity management at WPP! We're seeking an OKTA maestro to orchestrate our global platform, pushing the boundaries of security and user experience. Dive into deployments, integrations, and migrations, maximizing automation and fostering seamless collaboration. If you're passionate about innovation and delivering a first-class identity experience to a global audience, this is your chance to shine. What you'll be doing: Be part of a new in-house OKTA technical team providing support for a complex platform and a large, diverse user base Liaise with internal OpCo's and external customers from a support perspective delivering a first-class service experience Ensure that audit standards are adhered to in regard to attestations and management of identities and service accounts Assist in reporting on all aspects of the OKTA environments for security and audit requirements Support the implementation of strategic IDAM objectives in conjunction with the IDAM Architects Provide technical 2nd Line support to a wide user base Provide support to application integrations into the OKTA service for the purpose of authentication and authorisation Set Up Org2org and SCIM Configuration In OKTA Manage designated technical team members Maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items Participate in the IDAM Change Management process What you'll need: Certified to OKTA Administrator level or equivalent in another Identity product. A good understanding of IDAM solutions, in particular: OKTA, Azure AD, Active Directory, G-Suite, AWS An understanding of SSO implementations including SAML/OpenID integrations Technical experience in IDAM support & implementations Experience with conditional access controls on access management solutions (e.g., Azure AD, Okta) Product management & support Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy Experience of working in global, complex environments Accountability of service incidents, ensuring timely resolution and effective communication with stakeholders Great verbal & written communication & interpersonal skills Good problem-solving, abstraction & critical-thinking skills Pragmatic approach, proactivity & autonomy Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people - We promote a culture of people that do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP Enterprise Technology's mission to enable everyone to collaborate, create and thrive. WPP Enterprise Technology has undergone a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data. As we continue this journey, we require an Apple Senior Engineer supporting all activities leading to the successful implementation of new applications/initiatives/agency onboarding/Mergers as well as working with suppliers on upgrades, maintenance and enhancements to production ecosystems and security. Focus on the technological know-how required to deliver and maintain the Apple ecosystem. It is their responsibility to work with suppliers and other SMEs to define and implement best practices and standards. In addition, they inform all those involved about specific engineering and security requirements and the associated risks. What you'll be doing: Work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or investigations. Take the technical lead in Global Transformation as WPP's operating structures and brands shift over time. Product support as part of third-line/fourth-line support resolver group for these products globally, optimising, monitoring and addressing security vulnerabilities. Global product lifecycle management, aligned to the Architecture roadmap informed by product, user and data insights where available. Drive the maximum possible level of automation and instrumentation of the development lifecycle for in-scope products. Liaise with other SMEs in other areas to ideate and co-ordinate common processes and standards. Drive adoption of secure by design, engineering and agile practices as defined by Platforms and Transformation CoPs. Liaise with engineering communities to optimise ways of working with this product. Support innovation and horizon scanning for strategic and emerging technologies. What you'll need: Extensive experience working in a large global organisation. Managing complex macOS and iOS enterprise environments. Expertise in deploying, and maintaining MDM systems for macOS & iOS. Kandji SME. Experience with Apple Business Manager (ABM) and its Enterprise configurations. Experience operating in a support framework with Apple Care Operating System (ACOS) agreements. Experience operating in a support framework with Apple Care for Enterprise (ACE). Scripting for Apple Management/Application deployment. Microsoft Office 365 & Microsoft Defender. Okta and its associated workflows, such as FastPass. ServiceNow Integrations. BYOD and MAM Workflows. Strong analytical capabilities - ability to review raw data to identify patterns and meaningful interpretation. Deep knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions and capabilities of new technologies. Ability to translate business needs into Infrastructure technology and service requirements. Good organisation skills to manage multiple workloads simultaneously. Proven experience in vendor management with large outsource vendors and contracts. Experience with ADE to deliver mobile device provisioning, deployment and support. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting of new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people: We promote a culture of people that do extraordinary work. Scale and opportunity: We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work: Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Feb 02, 2025
Full time
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP Enterprise Technology's mission to enable everyone to collaborate, create and thrive. WPP Enterprise Technology has undergone a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data. As we continue this journey, we require an Apple Senior Engineer supporting all activities leading to the successful implementation of new applications/initiatives/agency onboarding/Mergers as well as working with suppliers on upgrades, maintenance and enhancements to production ecosystems and security. Focus on the technological know-how required to deliver and maintain the Apple ecosystem. It is their responsibility to work with suppliers and other SMEs to define and implement best practices and standards. In addition, they inform all those involved about specific engineering and security requirements and the associated risks. What you'll be doing: Work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or investigations. Take the technical lead in Global Transformation as WPP's operating structures and brands shift over time. Product support as part of third-line/fourth-line support resolver group for these products globally, optimising, monitoring and addressing security vulnerabilities. Global product lifecycle management, aligned to the Architecture roadmap informed by product, user and data insights where available. Drive the maximum possible level of automation and instrumentation of the development lifecycle for in-scope products. Liaise with other SMEs in other areas to ideate and co-ordinate common processes and standards. Drive adoption of secure by design, engineering and agile practices as defined by Platforms and Transformation CoPs. Liaise with engineering communities to optimise ways of working with this product. Support innovation and horizon scanning for strategic and emerging technologies. What you'll need: Extensive experience working in a large global organisation. Managing complex macOS and iOS enterprise environments. Expertise in deploying, and maintaining MDM systems for macOS & iOS. Kandji SME. Experience with Apple Business Manager (ABM) and its Enterprise configurations. Experience operating in a support framework with Apple Care Operating System (ACOS) agreements. Experience operating in a support framework with Apple Care for Enterprise (ACE). Scripting for Apple Management/Application deployment. Microsoft Office 365 & Microsoft Defender. Okta and its associated workflows, such as FastPass. ServiceNow Integrations. BYOD and MAM Workflows. Strong analytical capabilities - ability to review raw data to identify patterns and meaningful interpretation. Deep knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions and capabilities of new technologies. Ability to translate business needs into Infrastructure technology and service requirements. Good organisation skills to manage multiple workloads simultaneously. Proven experience in vendor management with large outsource vendors and contracts. Experience with ADE to deliver mobile device provisioning, deployment and support. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting of new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people: We promote a culture of people that do extraordinary work. Scale and opportunity: We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work: Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: We are seeking a Cloud Solution Architect to join our WPP Open team. The ideal candidate will be responsible for designing and delivering complex technical solutions that meet our business needs, with a specific focus on bridging the gap between our technical capabilities and client understanding. This role requires a blend of technical expertise, exceptional client-facing skills, and the ability to drive cross-team collaboration. About WPP Open WPP's investment in AI and tech has enabled us to embed capabilities into the end-to-end marketing operating process. These capabilities have been structured into an ecosystem comprising of Studios that contain applications and modules, Brains that are AI services, and an Operating System. This ecosystem is called Open. What you'll be doing: Strategic Leadership: Collaborate with the WPP Open team to drive cross-team engagement on critical design elements. Partner in discussions and agreements on major technical components such as data architecture, asset management, and operation. Work closely with the Operations Lead to assess and manage technical impacts. Stakeholder Management: Support and manage internal forums and stakeholder communications. Build consensus among diverse groups of stakeholders. Create and maintain customer-facing architecture assets. Develop comprehensive solution designs that align with client requirements and industry best practices. Client Engagement: Lead technical discussions with clients, including IT meetings and presentations. Respond to and complete onboarding questionnaires. Serve as a primary technical point of contact for clients, effectively communicating Open's capabilities and addressing architectural questions. Technical Expertise: Stay current with emerging technologies and industry trends. Provide technical guidance and mentorship to junior team members. What you'll need: Experience: Client-Facing Solution Architecture: Proven experience working directly with clients as a trusted technical advisor, translating complex technical concepts into clear and concise language for both technical and non-technical audiences. This includes: Leading architectural discussions and workshops. Presenting solutions and addressing client concerns. Building strong relationships with client engineering and IT teams. Cloud Platform Expertise: Hands-on experience designing, implementing, and managing solutions on major cloud platforms (GCP, AWS, Azure). Experience with Kubernetes and containerization technologies is highly desirable. Technical Communication & Documentation: Excellent written and verbal communication skills with the ability to create high-quality, client-ready documentation, including architectural diagrams, proposals, and technical presentations. Collaborative Approach: A strong team player who can effectively collaborate with internal stakeholders, including sales, engineering, and product teams, to deliver comprehensive solutions. Experience in the marketing technology (MarTech) industry is a plus. Consultancy background with a proven track record in delivering successful client engagements. Skills & Qualifications: Specialism in Computer Science, Information Technology, or a related field. Experience in IT solution design and implementation of SaaS / packaged solutions. Proven track record of successful client-facing roles. Background in solutions design across various technology stacks. Certifications in major cloud platforms (AWS, Azure, GCP) or relevant technologies are highly desirable. Experience with agile methodologies. Knowledge of industry-specific regulations and compliance requirements. Strong analytical and problem-solving skills. Ability to translate complex technical concepts into easy-to-understand language for non-technical audiences. Proactive approach to identifying and resolving potential issues. Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people - We promote a culture of people that do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Jan 22, 2025
Full time
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we're hiring: We are seeking a Cloud Solution Architect to join our WPP Open team. The ideal candidate will be responsible for designing and delivering complex technical solutions that meet our business needs, with a specific focus on bridging the gap between our technical capabilities and client understanding. This role requires a blend of technical expertise, exceptional client-facing skills, and the ability to drive cross-team collaboration. About WPP Open WPP's investment in AI and tech has enabled us to embed capabilities into the end-to-end marketing operating process. These capabilities have been structured into an ecosystem comprising of Studios that contain applications and modules, Brains that are AI services, and an Operating System. This ecosystem is called Open. What you'll be doing: Strategic Leadership: Collaborate with the WPP Open team to drive cross-team engagement on critical design elements. Partner in discussions and agreements on major technical components such as data architecture, asset management, and operation. Work closely with the Operations Lead to assess and manage technical impacts. Stakeholder Management: Support and manage internal forums and stakeholder communications. Build consensus among diverse groups of stakeholders. Create and maintain customer-facing architecture assets. Develop comprehensive solution designs that align with client requirements and industry best practices. Client Engagement: Lead technical discussions with clients, including IT meetings and presentations. Respond to and complete onboarding questionnaires. Serve as a primary technical point of contact for clients, effectively communicating Open's capabilities and addressing architectural questions. Technical Expertise: Stay current with emerging technologies and industry trends. Provide technical guidance and mentorship to junior team members. What you'll need: Experience: Client-Facing Solution Architecture: Proven experience working directly with clients as a trusted technical advisor, translating complex technical concepts into clear and concise language for both technical and non-technical audiences. This includes: Leading architectural discussions and workshops. Presenting solutions and addressing client concerns. Building strong relationships with client engineering and IT teams. Cloud Platform Expertise: Hands-on experience designing, implementing, and managing solutions on major cloud platforms (GCP, AWS, Azure). Experience with Kubernetes and containerization technologies is highly desirable. Technical Communication & Documentation: Excellent written and verbal communication skills with the ability to create high-quality, client-ready documentation, including architectural diagrams, proposals, and technical presentations. Collaborative Approach: A strong team player who can effectively collaborate with internal stakeholders, including sales, engineering, and product teams, to deliver comprehensive solutions. Experience in the marketing technology (MarTech) industry is a plus. Consultancy background with a proven track record in delivering successful client engagements. Skills & Qualifications: Specialism in Computer Science, Information Technology, or a related field. Experience in IT solution design and implementation of SaaS / packaged solutions. Proven track record of successful client-facing roles. Background in solutions design across various technology stacks. Certifications in major cloud platforms (AWS, Azure, GCP) or relevant technologies are highly desirable. Experience with agile methodologies. Knowledge of industry-specific regulations and compliance requirements. Strong analytical and problem-solving skills. Ability to translate complex technical concepts into easy-to-understand language for non-technical audiences. Proactive approach to identifying and resolving potential issues. Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people - We promote a culture of people that do extraordinary work. Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Senior Engineering Manager - Core Platform Services (f/m/d) London, United Kingdom | Mid-Level | Engineering (Sr.) Engineering Manager - Core Platform Services (f/m/d) Location: Remote About LivePerson The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. We serve 18000+ customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Engineering at LivePerson is an inspired, customer-obsessed organization, dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile, and mission-driven teams, with a clear mission. We empower quality, iterative feedback, testing, monitoring, and end-to-end ownership. Our engineering teams make some of the most significant decisions, and at scale. Do you want to be part of the next stage of innovation and growth? As an Engineering Manager, you will be the product engineering leader of a mission-driven team, managing engineering, product, and people. We are currently expanding several engineering teams in Conversational Platform Verticals, including; Data Protection & Privacy, Configuration Platform, Monitoring Platform, Payments, Data Exchange to name a few. Some of the technologies we're using: Java (8 and 11), JavaScript, TypeScript Spring, Spring Boot, and Spark Java Docker, Kubernetes, and Puppet Apache Kafka MySQL, Couch base, Cassandra, Elasticsearch Microservices, event-driven architecture Vault, OAuth2.0 Provider, and much more What You Be Doing In This Role: You will lead in specific problem spaces and use expert knowledge to build features, maintain the platform's stability at LivePerson's scale and continuously increase technical excellence scores. Lead an engineering team of individual contributors (and engineers), and potentially 1-2 engineering managers. Work with engineers, group product managers, and stakeholders to ensure valuable contributions, and groom the feature that would define the product's future. Use the latest technologies to solve real problems for our customers at a massive scale. Plan and execute short-term quarterly plans, and contribute to achieving key results in long-term objectives. Hire and retain excellent engineers, and help in individual growth plans. Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation. Where your expertise is needed: Tech Background: Be responsible for shaping the tech vision of the products along with the senior team members. You must have an impressive background in developing mission-critical applications with 99.99% uptime and consider Operational Excellence as an integral part of your responsibility. People Management: Possess exceptional skills in hiring, developing, and retaining outstanding engineers. You enjoy coaching team members in their career path and nurture future leaders as part of the routine. You attract the right talent and build a culture of autonomy, feedback, and continuous learning, and leverage data-driven approaches to take unbiased decisions. Team Leadership: Develop an agile engineering culture where team members continuously improve the velocity of the deliverables. You must be decisive, move quickly and with purpose. You value constant, transparent feedback and raise the bar of standard innovation and motivation. What you need for success: 8+ years of software development experience Minimum 2 years of people management experience Exceptional people management skills Experience with large-scale distributed systems. Extensive experience in hiring, building, and managing engineering teams. Knowledge of platform services like Service Discovery, CDN, LDAP, etc. Knowledge of SLO/SLI/SLAs and managing 99.99% uptime
Dec 05, 2021
Full time
Senior Engineering Manager - Core Platform Services (f/m/d) London, United Kingdom | Mid-Level | Engineering (Sr.) Engineering Manager - Core Platform Services (f/m/d) Location: Remote About LivePerson The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. We serve 18000+ customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Engineering at LivePerson is an inspired, customer-obsessed organization, dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile, and mission-driven teams, with a clear mission. We empower quality, iterative feedback, testing, monitoring, and end-to-end ownership. Our engineering teams make some of the most significant decisions, and at scale. Do you want to be part of the next stage of innovation and growth? As an Engineering Manager, you will be the product engineering leader of a mission-driven team, managing engineering, product, and people. We are currently expanding several engineering teams in Conversational Platform Verticals, including; Data Protection & Privacy, Configuration Platform, Monitoring Platform, Payments, Data Exchange to name a few. Some of the technologies we're using: Java (8 and 11), JavaScript, TypeScript Spring, Spring Boot, and Spark Java Docker, Kubernetes, and Puppet Apache Kafka MySQL, Couch base, Cassandra, Elasticsearch Microservices, event-driven architecture Vault, OAuth2.0 Provider, and much more What You Be Doing In This Role: You will lead in specific problem spaces and use expert knowledge to build features, maintain the platform's stability at LivePerson's scale and continuously increase technical excellence scores. Lead an engineering team of individual contributors (and engineers), and potentially 1-2 engineering managers. Work with engineers, group product managers, and stakeholders to ensure valuable contributions, and groom the feature that would define the product's future. Use the latest technologies to solve real problems for our customers at a massive scale. Plan and execute short-term quarterly plans, and contribute to achieving key results in long-term objectives. Hire and retain excellent engineers, and help in individual growth plans. Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation. Where your expertise is needed: Tech Background: Be responsible for shaping the tech vision of the products along with the senior team members. You must have an impressive background in developing mission-critical applications with 99.99% uptime and consider Operational Excellence as an integral part of your responsibility. People Management: Possess exceptional skills in hiring, developing, and retaining outstanding engineers. You enjoy coaching team members in their career path and nurture future leaders as part of the routine. You attract the right talent and build a culture of autonomy, feedback, and continuous learning, and leverage data-driven approaches to take unbiased decisions. Team Leadership: Develop an agile engineering culture where team members continuously improve the velocity of the deliverables. You must be decisive, move quickly and with purpose. You value constant, transparent feedback and raise the bar of standard innovation and motivation. What you need for success: 8+ years of software development experience Minimum 2 years of people management experience Exceptional people management skills Experience with large-scale distributed systems. Extensive experience in hiring, building, and managing engineering teams. Knowledge of platform services like Service Discovery, CDN, LDAP, etc. Knowledge of SLO/SLI/SLAs and managing 99.99% uptime
Director of Cloud Security London, United Kingdom | Senior-Level | Security & IT LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are. We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team. You will thrive here if: You can operate in a fast paced, dynamic environment You can build partnerships that move our business forward You build code that is simple, understandable, and clean You see feedback or failure as motivation to learn and to grow You believe data-driven decision making is the norm You relate to our core principles (link) and want to work with Conversational AI experts In this role you will: Be a key player in our strategic transition into hybrid-cloud Develop and own the vision, strategy and execution of our private, public and hybrid-cloud security Lead and collaborate with teams and individuals in creating a security architecture that maximizes Cloud benefits and serves as a business differentiator Drive security expertise and innovation across development, product and customer-facing teams. Be part of the Global Security Unit leadership team, shaping the future of LivePerson as the most trusted eCommerce partner for the world's top brands Your qualifications are: Bachelor's degree in Computer Science, Engineering, IT or a related technical field Extensive professional experience in the fields of enterprise security, with deep understanding of modern environments and methodologies (Cloud, k8s, DevOps, CI/CD, etc.) Deep understanding of the public cloud, hybrid cloud and multi-cloud realms Proven track record in building / leading heterogeneous teams in a dynamic, global environment Experience presenting technical information to executive audiences, peers, and non-technical stakeholders Innovative, delivery-oriented, enthusiastic, motivated and self-driven High tolerance to ambiguity and ability make progress in the face of it Strong communication skills and ability to work across multiple disciplines and functions. Why you'll love working here: LivePerson was named to FastCompany's World's most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you'll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together. At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Upload your resume (PDF, Word, or Rich Text) *First Name*Last Name*Email*Phone Number* Privacy Policy You acknowledge that information submitted to LivePerson is subject to LivePerson's General Data Protection Regulation Candidate Privacy Notice (applicable only to EU candidates) and California Consumer Privacy Act Privacy Notice (applicable only to California candidates). For all other applicants, you may disregard this notice and click confirm to submit your application. Confirm
Dec 05, 2021
Full time
Director of Cloud Security London, United Kingdom | Senior-Level | Security & IT LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are. We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team. You will thrive here if: You can operate in a fast paced, dynamic environment You can build partnerships that move our business forward You build code that is simple, understandable, and clean You see feedback or failure as motivation to learn and to grow You believe data-driven decision making is the norm You relate to our core principles (link) and want to work with Conversational AI experts In this role you will: Be a key player in our strategic transition into hybrid-cloud Develop and own the vision, strategy and execution of our private, public and hybrid-cloud security Lead and collaborate with teams and individuals in creating a security architecture that maximizes Cloud benefits and serves as a business differentiator Drive security expertise and innovation across development, product and customer-facing teams. Be part of the Global Security Unit leadership team, shaping the future of LivePerson as the most trusted eCommerce partner for the world's top brands Your qualifications are: Bachelor's degree in Computer Science, Engineering, IT or a related technical field Extensive professional experience in the fields of enterprise security, with deep understanding of modern environments and methodologies (Cloud, k8s, DevOps, CI/CD, etc.) Deep understanding of the public cloud, hybrid cloud and multi-cloud realms Proven track record in building / leading heterogeneous teams in a dynamic, global environment Experience presenting technical information to executive audiences, peers, and non-technical stakeholders Innovative, delivery-oriented, enthusiastic, motivated and self-driven High tolerance to ambiguity and ability make progress in the face of it Strong communication skills and ability to work across multiple disciplines and functions. Why you'll love working here: LivePerson was named to FastCompany's World's most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you'll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together. At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Upload your resume (PDF, Word, or Rich Text) *First Name*Last Name*Email*Phone Number* Privacy Policy You acknowledge that information submitted to LivePerson is subject to LivePerson's General Data Protection Regulation Candidate Privacy Notice (applicable only to EU candidates) and California Consumer Privacy Act Privacy Notice (applicable only to California candidates). For all other applicants, you may disregard this notice and click confirm to submit your application. Confirm
Senior Backend Engineer - Java Birmingham, United Kingdom | Mid-Level | Engineering Senior Backend Engineer - Java (w/m/d) About LivePerson The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. We serve 18000+ customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and it's consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Engineering at LivePerson is an inspired, customer obsessed organization, dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams, with a clear mission. We empower quality, iterative feedback, testing, monitoring and end-to-end ownership. Our engineering teams make some of the most significant decisions, and at scale. Do you want to be part of the next stage of innovation and growth? As a Senior Engineer, you will be part of a mission-driven team and will work with Java alongside with other tech stack. We are currently expanding several engineering teams in Conversational Platform Verticals, including; Data Protection & Privacy, Configuration Platform, Monitoring Platform, Payments, Data Exchange to name a few. What You Be Doing In This Role: You will work in specific problem spaces, and use expert java knowledge to build new features, maintain the platform's stability at LivePerson's scale and continuously increase technical excellence score. Produce high quality, well tested code, that you will be proud of. Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation. Use the latest technologies to solve real problems for our customers at a massive scale. Work with other engineers, engineering manager, and stakeholders to ensure valuable contributions, and groom the feature that would define the product ahead. Some of the technologies we're using: Java (8 and 11), JavaScript, TypeScript Spring, Spring Boot and Spark Java Docker, Kubernetes and Puppet Kafka MySQL, Couch base, Cassandra, Elasticsearch Microservices, event-driven architecture Vault, OAuth2.0 Provider and much more What you need for success: Several years of experience working with Java, and knowledge of JavaScript (plus) Experience with large-scale distributed microservices' architecture. Some working knowledge with Cloud (GCP, AWS, On-Premise Datacenters). Bachelor's degree (or higher) in Computer Science or a related discipline. Working proficiency in English, and can easily communicate with globally distributed teams
Dec 05, 2021
Full time
Senior Backend Engineer - Java Birmingham, United Kingdom | Mid-Level | Engineering Senior Backend Engineer - Java (w/m/d) About LivePerson The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. We serve 18000+ customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and it's consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Engineering at LivePerson is an inspired, customer obsessed organization, dedicated to building solutions that redefine the Conversational AI industry. We work in small, collaborative, agile and mission-driven teams, with a clear mission. We empower quality, iterative feedback, testing, monitoring and end-to-end ownership. Our engineering teams make some of the most significant decisions, and at scale. Do you want to be part of the next stage of innovation and growth? As a Senior Engineer, you will be part of a mission-driven team and will work with Java alongside with other tech stack. We are currently expanding several engineering teams in Conversational Platform Verticals, including; Data Protection & Privacy, Configuration Platform, Monitoring Platform, Payments, Data Exchange to name a few. What You Be Doing In This Role: You will work in specific problem spaces, and use expert java knowledge to build new features, maintain the platform's stability at LivePerson's scale and continuously increase technical excellence score. Produce high quality, well tested code, that you will be proud of. Be part of a team that will take full operational responsibility for the services that you own, and potentially take part in an on-call rotation. Use the latest technologies to solve real problems for our customers at a massive scale. Work with other engineers, engineering manager, and stakeholders to ensure valuable contributions, and groom the feature that would define the product ahead. Some of the technologies we're using: Java (8 and 11), JavaScript, TypeScript Spring, Spring Boot and Spark Java Docker, Kubernetes and Puppet Kafka MySQL, Couch base, Cassandra, Elasticsearch Microservices, event-driven architecture Vault, OAuth2.0 Provider and much more What you need for success: Several years of experience working with Java, and knowledge of JavaScript (plus) Experience with large-scale distributed microservices' architecture. Some working knowledge with Cloud (GCP, AWS, On-Premise Datacenters). Bachelor's degree (or higher) in Computer Science or a related discipline. Working proficiency in English, and can easily communicate with globally distributed teams
DevOps Engineer Manchester, United Kingdom | Entry-Level | Engineering LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing, and we are looking for people like you! LivePerson is currently seeking a creative and talented professional to join our team as a DevOps Engineer as part of our Platform Engineering Group. While most of the team members are based in Mannheim, Germany, we're "work from anywhere" friendly and have multiple team members working from remote locations. The successful candidate has an opportunity to work as part of the global product and technology unit and help to build state-of-the-art services that are used by our largest customers. LivePerson is the global leader in conversational commerce solutions, and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and it's consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Some of the technologies we're using: Java, Apigee, Node.JS, TypeScript, JavaScript, Docker, Kubernetes, Google Cloud Platform, Cassandra, MySQL, Couchbase, TeamCity, GitHub, Jenkins, Vault, Nginx and many more… In this role you will: Design, creation, and maintenance of the Continuous Integration/Continuous Delivery (CI/CD) pipeline based on modern frameworks such as Jenkins, TeamCity, GitHub Actions etc. Ensure the operation and maintenance of the applications, considering additional aspects such as monitoring, alerting, logging and security. Enable Cloud utilization and help teams to move from self-hosted services to managed cloud solutions, such as self-hosted Kubernetes to GKE (GCP). Use Terraform to build the cloud platform using infrastructure into code Perform (occasionally) software development tasks within e2e responsibility Write technical documentation and system integration diagrams for upstream reporting. What you need for success: BA/B.Sc. in Computer Science / Engineering or equivalent professional experience 5+ years of DevOps, SRE or Infrastructure experience Exceptional scripting and automation skills Strong experience working with GCP. Experience with large-scale distributed microservices' architecture. Hands-on with CI, configuration management and containerization solutions. Would be a plus: Software development experience in our target technologies (Java, Node.JS, TypeScript). Experience in working with RESTful APIs; GraphQL and gRPC Experience in 'migration to cloud' projects Ability to work on different teams and contexts easily. Familiarity with definition SLOs, and SLIs to measure outcomes
Dec 04, 2021
Full time
DevOps Engineer Manchester, United Kingdom | Entry-Level | Engineering LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing, and we are looking for people like you! LivePerson is currently seeking a creative and talented professional to join our team as a DevOps Engineer as part of our Platform Engineering Group. While most of the team members are based in Mannheim, Germany, we're "work from anywhere" friendly and have multiple team members working from remote locations. The successful candidate has an opportunity to work as part of the global product and technology unit and help to build state-of-the-art services that are used by our largest customers. LivePerson is the global leader in conversational commerce solutions, and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand, and it's consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. Some of the technologies we're using: Java, Apigee, Node.JS, TypeScript, JavaScript, Docker, Kubernetes, Google Cloud Platform, Cassandra, MySQL, Couchbase, TeamCity, GitHub, Jenkins, Vault, Nginx and many more… In this role you will: Design, creation, and maintenance of the Continuous Integration/Continuous Delivery (CI/CD) pipeline based on modern frameworks such as Jenkins, TeamCity, GitHub Actions etc. Ensure the operation and maintenance of the applications, considering additional aspects such as monitoring, alerting, logging and security. Enable Cloud utilization and help teams to move from self-hosted services to managed cloud solutions, such as self-hosted Kubernetes to GKE (GCP). Use Terraform to build the cloud platform using infrastructure into code Perform (occasionally) software development tasks within e2e responsibility Write technical documentation and system integration diagrams for upstream reporting. What you need for success: BA/B.Sc. in Computer Science / Engineering or equivalent professional experience 5+ years of DevOps, SRE or Infrastructure experience Exceptional scripting and automation skills Strong experience working with GCP. Experience with large-scale distributed microservices' architecture. Hands-on with CI, configuration management and containerization solutions. Would be a plus: Software development experience in our target technologies (Java, Node.JS, TypeScript). Experience in working with RESTful APIs; GraphQL and gRPC Experience in 'migration to cloud' projects Ability to work on different teams and contexts easily. Familiarity with definition SLOs, and SLIs to measure outcomes
A multinational banking and financial services organisation are seeking a Senior Business Analyst to join their growing team. This is a great opportunity to join a 6 month FTC! JOB PURPOSE Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management and Implementation Management activities during project delivery. Senior Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity. Senior Business Analyst's will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). Main Duties Coordinate requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Work with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners. Support the business and functions in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology and other key factors. Support Global Transformation Business Architects in more complex or global architecture projects. Support the impact assessment of new change on operating model. Utilise financial skills to develop a high level business case, considering investment and high level benefits. Architect complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impact Lead change implementation activities, providing steering and guidance to the team and regular updates to stakeholders. Define, shape and recommend creative solutions options, weighing risk/reward. Personal Specification Knowledge Expert knowledge of Global Transformation Change Frameworks, Agile methodologies and best practice techniques A thorough understanding of the purpose, values, culture and fundamentals of Global Transformation Outstanding understanding of HSBC Group structures, processes and objectives Very strong knowledge of the external environment - regulatory, political, competitors etc. Re-engineering knowledge Advanced Business analysis, requirements gathering and design techniques Advanced Change management and implementation management techniques and approaches Experience Proven track record as an outstanding analyst or consultant Overall financial services industry knowledge with specific functional expertise Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, Operations and technology focused projects Experience of business case development and a sound understanding of how design enablers underpin business benefits Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc). Experience of managing large teams and resources located remotely Please apply now to discuss further.
Dec 01, 2021
Full time
A multinational banking and financial services organisation are seeking a Senior Business Analyst to join their growing team. This is a great opportunity to join a 6 month FTC! JOB PURPOSE Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management and Implementation Management activities during project delivery. Senior Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity. Senior Business Analyst's will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). Main Duties Coordinate requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Work with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners. Support the business and functions in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology and other key factors. Support Global Transformation Business Architects in more complex or global architecture projects. Support the impact assessment of new change on operating model. Utilise financial skills to develop a high level business case, considering investment and high level benefits. Architect complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impact Lead change implementation activities, providing steering and guidance to the team and regular updates to stakeholders. Define, shape and recommend creative solutions options, weighing risk/reward. Personal Specification Knowledge Expert knowledge of Global Transformation Change Frameworks, Agile methodologies and best practice techniques A thorough understanding of the purpose, values, culture and fundamentals of Global Transformation Outstanding understanding of HSBC Group structures, processes and objectives Very strong knowledge of the external environment - regulatory, political, competitors etc. Re-engineering knowledge Advanced Business analysis, requirements gathering and design techniques Advanced Change management and implementation management techniques and approaches Experience Proven track record as an outstanding analyst or consultant Overall financial services industry knowledge with specific functional expertise Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, Operations and technology focused projects Experience of business case development and a sound understanding of how design enablers underpin business benefits Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc). Experience of managing large teams and resources located remotely Please apply now to discuss further.
Embedded Software Engineer - North West/West London - £35,000 - £50,000 pa. A leading electronics manufacturer in the IoT market are looking for an Embedded Software Engineer to join their growing development team. You will be developing a new range of products along side a talented team of electronics hardware and embedded software engineers. Key Skills/Experience: Embedded C/C++ RTOS (RTX, FreeRTOS) Serial Interfaces (UART, USB, I2C etc.) Software debugging/testing (JTAG, SWD etc.) Git/Jira Desirable Skills/Experience: Hardware Architectures (ARM Cortex M4's, ARM 9's, SBC's e.g. Raspberry Pi's) Python Linux Scripting Languages If you are interested in the position and think you have the skills required as an Embedded Software Engineer, please don't hesitate to apply. Any questions, contact Oliver Bainbridge at or call
Nov 30, 2021
Full time
Embedded Software Engineer - North West/West London - £35,000 - £50,000 pa. A leading electronics manufacturer in the IoT market are looking for an Embedded Software Engineer to join their growing development team. You will be developing a new range of products along side a talented team of electronics hardware and embedded software engineers. Key Skills/Experience: Embedded C/C++ RTOS (RTX, FreeRTOS) Serial Interfaces (UART, USB, I2C etc.) Software debugging/testing (JTAG, SWD etc.) Git/Jira Desirable Skills/Experience: Hardware Architectures (ARM Cortex M4's, ARM 9's, SBC's e.g. Raspberry Pi's) Python Linux Scripting Languages If you are interested in the position and think you have the skills required as an Embedded Software Engineer, please don't hesitate to apply. Any questions, contact Oliver Bainbridge at or call