292 jobs found

personalise marketing, including social media features. Job Description Create an environment in our LEGO Retail Store in Liverpool where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance! Core Responsibilities As Store Manager for Oxford Westgate, you'll understand the demands of retail management and know how to create a welcoming environment. An inspiring leader and team builder, you'll combine confidence, passion and energy with the empathy and listening skills that make all the difference. Financially and commercially aware and a strong people manager, you'll know how to juggle tasks and collaborators with ease: Be a role model in store for guest experience and a true ambassador for the LEGO Brand. 80% of your time will be invested right on the shop floor. Ensure the execution of our service model, strive to complete all monthly mystery shops, maximise repeat business by creating NPS promoters, inspire store staff to consistently deliver outstanding branded experiences. Lead, inspire and develop teams for continued success. Recruit and develop a highly productive and collaborative team, communicate through active coaching and performance management, inspire to deliver signature experiences and ensure continuous learning by providing product knowledge and service training. Drive Store results. Meet and exceed Key Performance Indicators (CR, UPT, ATV etc.), deal with uncertainty, supervise business processes, maintain impeccable merchandising and cleanliness standards and improve efficiency & profit by maintaining sound operational practices. Build rapport and a collaborative environment within the store and with the LEGO Group partners on both operational and people aspects such as Retail Marketing, Retail operations, EHS (Health and safety) and Human Resources. Play your part in our team succeeding! The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail, you are the face of our company. You and your team will determine our brand's reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell. Experience in store management coming from an international retail environment High interest in learning an innovative way of retailing and delivering pinnacle brand experience Experience managing and delivering commercial result Demonstrated leadership ability and proven record of developing staff; gets a lot of happiness to develop people; experience training new staff at all levels Strong communication, interpersonal and mentoring skills Excellent time management and organisational skills Knowledge of and experience with retail POS systems and operations; knowledge in budgeting, profit & loss statements, scheduling, loss prevention and cash management is an asset Be able to work flexible hours; occasional travel may be required Typically store managers at Yellow Stores Leads a team, tasks are assigned with limited or no explanation Handling conflicts in negotiation with some guidance May manage ad-hoc projects or processes with support from senior colleaguesApplications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children's Rights.Just imagine building your dream career.Then make it real. Join the LEGO team today. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".

Description The Opportunity As the Head of Operations, you will be a senior leader within the UK Service Business Management Team, responsible for shaping and delivering the operational strategy across a diverse and complex portfolio. You will lead multidisciplinary teams including Project Managers, Project Planners, Quantity Surveyors, Contract Management specialists, and our expanding Switchgear Delivery team-ensuring project excellence nationwide. In this pivotal role, you will balance strategic direction with operational oversight, ensuring that all projects are delivered safely, efficiently, and commercially. You will cultivate a culture of high performance, accountability, collaboration, and continuous improvement to strengthen the organisation's service delivery capability. Please note we are unable to provide visa support on this position. How you'll make an impact Provide senior leadership and oversight for a broad portfolio of Transmission & Distribution upgrade projects across the UK, owning the full delivery lifecycle from planning and procurement to commissioning and close-out. Drive a proactive, industry leading safety culture, working to continuously elevate behavioural safety, compliance, and operational maturity. Deliver operational excellence, ensuring all projects achieve or exceed schedule, cost, quality, and customer satisfaction objectives. Shape and implement operational strategy, contributing to long term planning, policy development, process improvement, and service integration across the business. Lead financial and resource planning, developing action plans to optimise performance, manage cost, and ensure efficient use of staffing and capability. Ensure operational governance, assurance, and compliance, overseeing quality, responsiveness, and performance standards while initiating corrective action when required. Prepare and present operational and financial reporting, including monthly, quarterly, and annual KPIs for senior leadership. Act as a visible safety leader, reinforcing safe systems of work, engaging teams on site visits, and promoting accountability across all operational functions. Lead structured monthly project reviews, ensuring transparency, ownership, and clear mitigation planning around risks, issues, and opportunities. Own workforce planning and capability management, forecasting resource needs and playing a key role in recruitment, succession planning, and professional development. Strengthen cross business collaboration, aligning activities with other business units, ensuring effective knowledge sharing, and embedding lessons learned into future programmes. Your Background Extensive experience in senior Operations and/or Project Management leadership roles within a complex, technical, or engineering focused environment. Strong understanding of Field Service operations, with the ability to manage and differentiate between project based and field based delivery streams. Proven people leader with a strong track record of motivating, mentoring, and developing technical and operational teams. Highly developed organisational, strategic planning, and decision making skills, with experience driving operational transformation or large scale change. Strong knowledge of legislation and requirements related to utility assets, site health & safety, CDM, and environmental compliance. Experience within the electrical distribution, T&D, or similar industry with significant exposure to HV/EHV equipment, site operations, and safety critical environments. Thorough knowledge of CDM regulations and associated duties. NEBOSH or equivalent HSE qualification (desirable). SAP experience (Project Cockpit, project cost analysis, ROC) preferred. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

General Manager - Norfolk Offshore Wind Zone Location(s): Norwich, NFK, GB, NR7 0HS; Great Yarmouth, NFK, GB, NR30 3PY. RWE Renewables UK Management Ltd. To start as soon as possible, full time, permanent. We are now looking for our General Manager to manage our Norfolk Offshore Wind Zone, based at Great Yarmouth. The wind zone consists of 3 Offshore Wind Farms, generating 4.2 GW in total and having 276 wind turbines. It is one of the biggest wind clusters in the world. As a General Manager you will have full responsibility and accountability for the delivery of safety, technical, and financial performance for the complete wind zone. The General Manager will be a crucial part of establishing the site O&M organisation in cooperation with the operation readiness team, enabling operational readiness by COD which is planned for implementation (Norfolk Vanguard West 2029, Norfolk Vanguard East 2030 and Norfolk Boreas 2032). This is a true P&L leadership role with legal accountability, executive visibility and a rare opportunity to shape and lead the operational foundation of a major renewable asset from pre-operations through to full performance delivery. About the Role Take executive ownership of the transition from Construction to Operations, building the organisation, capability and culture that will define long-term success. Recruit, develop and inspire a high-performing operations team, establishing a strong safety-first, performance-driven mindset from day one. Define and deliver the site's operational and financial strategy, aligned with project design, regulatory frameworks and long-term asset value creation. Hold ultimate accountability for operational readiness, implementing and optimising state-of-the-art asset management systems (SAP/CMMS). Lead operational performance and asset integrity with an uncompromising focus on HSE excellence, reliability and continuous improvement. Partner closely with the O&M Design & Implementation Manager to ensure seamless integration of technical, commercial and operational requirements. Build trusted relationships with global functions, supply chain partners, joint venture stakeholders and service providers. Anticipate, assess and decisively mitigate technical, commercial and organisational risks. Your Profile Degree in Engineering or equivalent technical discipline; additional business qualification advantageous. Extensive senior leadership experience (minimum 10 years in line management) within renewable energy, power generation or comparable asset-intensive industries. Proven track record of building, scaling and leading large, multidisciplinary teams in complex operational environments. Strong commercial acumen with experience managing cost drivers, financial performance and value-based operational decision-making. Deep expertise in asset operations, maintenance strategy, and lifecycle integrity management. Experience working within joint ventures and complex stakeholder landscapes. Recognised leader in HSE culture and regulatory compliance. Strategic thinker with the ability to balance long-term vision and operational execution. Excellent influencing and communication skills, capable of engaging senior stakeholders across corporate and industry networks, fluent in English. This role requires a minimum on-site presence of three days per week to support effective stakeholder engagement and operational collaboration. An offer of employment in this role may require holding active or the ability to pass National Security vetting to SC level. Failure to obtain and/or maintain National Security Vetting to SC may result in the removal of job offers and/or existing employment. Apply with just a few clicks: ad code 91887, application period: 13/03/2026. Any questions? Contact HR: Sabrina Gale Contact Business: Frank Scholtka. We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too. We are an Equal Opportunity Employer. No matter who you are, we welcome your application irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. RWE Offshore Wind will play a central role in realising our purpose and vision so far being the No.2 generator globally. The company's 3,500+ experts operate more than 1,000 fixed bottom and floating wind turbines in 19 wind farms. And we plan to increase our capacity from the current 3.3 GW to 10 GW by 2030 (RWE's share). In connection with current projects in development as well as upcoming auctions in Europe, the United States, and the Asia-Pacific region, RWE Offshore Wind is preparing to implement further complex projects. RWE Offshore Wind tests a wide variety of new technologies in our offshore wind farms, enabling these plants to operate more efficiently and economically. In addition, we are involved in and committed to numerous programmes and initiatives that are designed to accelerate innovation in offshore wind and promote the development of new industry standards which allows you to have the freedom to act with conviction and courage as we pivot to new technologies - and continuously improve, together.

General Manager - Norfolk Offshore Wind Zone Location(s): Great Yarmouth, NFK, GB, NR30 3PY Norwich, NFK, GB, NR7 0HS RWE Renewables UK Management Ltd. To start as soon as possible, full time, permanent We are now looking for our General Manager to manage our Norfolk Offshore Wind Zone, based at Great Yarmouth. The wind zone consists of 3 Offshore Wind Farms, generating 4.2 GW in total and having 276 wind turbines. It is one of the biggest wind clusters in the world. As a General Manager you will have full responsibility and accountability for the delivery of safety, technical, and financial performance for the complete wind zone. The General Manager will be a crucial part of establishing the site O&M organisation in cooperation with the operation readiness team, enabling operational readiness by COD which is planned for implementation 2029 - 2031. Norfolk Vanguard West 2029, Norfolk Vanguard East 2030 and Norfolk Boreas 2032. This is a true P&L leadership role with legal accountability, executive visibility and rare opportunity to shape and lead the operational foundation of a major renewable asset from pre-operations through to full performance delivery. About the Role Take executive ownership of the transition from Construction to Operations, building the organisation, capability and culture that will define long-term success. Recruit, develop and inspire a high performing operations team, establishing a strong safety first, performance driven mindset from day one. Define and deliver the site's operational and financial strategy, aligned with project design, regulatory frameworks and long term asset value creation. Hold ultimate accountability for operational readiness, implementing and optimising state of the art asset management systems (SAP/CMMS). Lead operational performance and asset integrity with an uncompromising focus on HSE excellence, reliability and continuous improvement. Partner closely with the O&M Design & Implementation Manager to ensure seamless integration of technical, commercial and operational requirements. Build trusted relationships with global functions, supply chain partners, joint venture stakeholders and service providers. Anticipate, assess and decisively mitigate technical, commercial and organisational risks. Your Profile Degree in Engineering or equivalent technical discipline; additional business qualification advantageous. Extensive senior leadership experience (minimum 10 years in line management) within renewable energy, power generation or comparable asset intensive industries. Proven track record of building, scaling and leading large, multidisciplinary teams in complex operational environments. Strong commercial acumen with experience managing cost drivers, financial performance and value based operational decision making. Deep expertise in asset operations, maintenance strategy, and lifecycle integrity management. Experience working within joint ventures and complex stakeholder landscapes. Recognised leader in HSE culture and regulatory compliance. Strategic thinker with the ability to balance long term vision and operational execution. Excellent influencing and communication skills, capable of engaging senior stakeholders across corporate and industry networks, fluent in English. This role requires a minimum on site presence of three days per week to support effective stakeholder engagement and operational collaboration. An offer of employment in this role may require holding active or ability to pass National Security vetting to SC level. Failure to obtain and/or maintain National Security Vetting to SC may result in the removal of job offers and/or existing employment. From here, you benefit from many further advantages - Curious? Then click here! Apply with just a few clicks: ad code 91887, application period: 13/03/2026. Any questions? Contact HR: Sabrina Gale, . Contact Business: Frank Scholtka. We look forward to meeting you. We are an Equal Opportunity Employer. No matter who you are, we welcome your application irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. BPO Vendor Manager Introduction to the Team: The Expedia Group (EG) Vendor Management Business Process Outsourcing (VM BPO) team provides centralized oversight and governance of EG's outsourced service delivery operations-including customer service, booking support, and transaction processing. These operations represent significant variable costs that scale directly with booking volume and materially impact gross margin across EG's global portfolio. The team brings deep expertise in transaction-based cost management, vendor financial governance, and commercial optimization, with a proven track record of strengthening operational controls, improving cost-per-booking economics, and driving gross profit margin improvement. We partner with Finance, Legal, Procurement, Vendor Operations, and Business stakeholders to manage direct service delivery costs, enforce contractual and SOX controls, and optimize unit economics across multiple Lines of Business. Scope: This role manages the financial governance of variable, transaction-based vendor costs that are reported as cost of sales. These are direct costs incurred to deliver customer service and support bookings, distinct from corporate overhead or G&A functions. We are seeking a BPO VM Operations Manager to provide financial oversight of cost-of-sales vendor operations, manage volume-based cost structures, ensure invoicing accuracy for transaction-based billing, and maintain SOX compliance across designated Lines of Business. In this role you will: Cost-of-Sales Financial Oversight & Vendor Cost Management: Own and maintain cost-per-booking models and variable cost forecasts for assigned Lines of Business, tracking direct service delivery expenses and impact on gross profit margin Lead transaction-based cost forecasting to support annual planning, quarterly outlooks, and scenario analysis tied to booking volume projections Perform variance analysis on volume-driven vendor costs, identifying per-unit cost trends, rate changes, and booking volume impacts on total spend Partner with vendor management and procurement teams to optimize per-transaction pricing, volume-based rate tiers, and cost-to-serve economics Evaluate commercial initiatives and vendor proposals for impact on gross margin, unit economics, and ROI Translate cost-per-booking data and gross margin trends into executive-ready insights that inform pricing strategies, channel mix, and service level decisions Identify opportunities to reduce direct service delivery costs and improve booking efficiency, partnering with cross-functional teams to implement margin-enhancing improvements Standardize vendor financial models to ensure consistent tracking of transaction-based costs across the portfolio Invoicing Accuracy & Transaction-Based Billing Controls: Own end-to-end invoicing governance for all service delivery vendors, ensuring invoices are validated against contracted per-transaction rates, actual booking volumes, and volume-based pricing tiers Ensure invoices are approved through SOX-compliant workflows, supported by audit trails, and accurately recorded as cost of sales in financial systems Perform detailed variance and exception management to identify billing discrepancies, incorrect volume counts, rate misapplications, or process gaps Support accurate monthly financial close and audit readiness for cost-of-sales vendor expenses Maintain controls to ensure 100% invoice accuracy and prevent margin leakage from billing errors Vendor Performance & Cost-Per-Booking Governance: Support vendor management activities for assigned Lines of Business, ensuring adherence to volume-based pricing agreements, service level commitments, and operational expectations Build strong understanding of transaction-based delivery models, cost drivers that scale with booking volume, contractual rate structures, and KPIs that impact gross margin Support vendor performance discussions by reviewing cost-per-booking trends, volume efficiency, and service quality metrics that affect customer satisfaction and costs Perform data analysis and trend reporting to support gross margin management and unit economics optimization SOX Compliance & Contract Governance: Manage operational oversight with strong focus on SOX compliance and financial control adherence for cost-of-sales vendor operations Own contract approval governance for lodging contracts requiring SOX compliance, ensuring required workflows, documentation quality, and audit requirements protect gross profit accuracy Partner with Audit teams during SOX reviews and ongoing control validation of service delivery cost processes Identify control gaps that could impact cost-of-sales accuracy or margin reporting and support remediation efforts Market Managers Cost Management: Own contract and budget management for all contingency Market Managers (MMs) globally-variable labor costs tied to lodging supply operations Manage MM lifecycle (recruitment, onboarding, role changes, terminations) ensuring direct labor costs are accurately tracked and tied to business volume Maintain accurate, auditable records for all MM engagements following defined approval workflows Quality Monitoring Governance: Own quality monitoring governance across BPO vendors, validating that vendors monitor transactions per contractual requirements and adhere to agreed QA methodologies Ensure vendor quality processes minimize rework, escalations, and cost-per-contact inflation Ensure quality processes are documented, consistently executed, and audit-ready to support cost-of-sales accuracy Who you are: Required: Bachelor's degree with 2+ years of relevant experience in cost-of-sales financial analysis, transaction-based cost management, vendor operations finance, or business operations, or Master's degree with 0-2 years, or equivalent experience Independently drives execution of work and projects within or across teams Key skills: Financial acumen with deep understanding of gross margin dynamics, cost-to-serve economics, and P&L impact Clear communication with ability to translate cost-per-booking data into actionable insights for business leaders Project and process management capability Cross-functional collaboration and relationship-building Experience with transaction-based vendor pricing, volume-based contract structures, and service delivery cost management (preferred) Proficiency in financial systems and data analysis tools (Excel, financial planning platforms) Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. BPO Vendor Manager Introduction to the Team The Expedia Group (EG) Vendor Management Business Process Outsourcing (VM BPO) team provides centralized oversight and governance of EG's outsourced service delivery operations-including customer service, booking support, and transaction processing. These operations represent significant variable costs that scale directly with booking volume and materially impact gross margin across EG's global portfolio. The team brings deep expertise in transaction-based cost management, vendor financial governance, and commercial optimization, with a proven track record of strengthening operational controls, improving cost-per-booking economics, and driving gross profit margin improvement. We partner with Finance, Legal, Procurement, Vendor Operations, and Business stakeholders to manage direct service delivery costs, enforce contractual and SOX controls, and optimize unit economics across multiple Lines of Business. Scope: This role manages the financial governance of variable, transaction-based vendor costs that are reported as cost of sales. These are direct costs incurred to deliver customer service and support bookings, distinct from corporate overhead or G&A functions. We are seeking a BPO VM Operations Manager to provide financial oversight of cost-of-sales vendor operations, manage volume-based cost structures, ensure invoicing accuracy for transaction-based billing, and maintain SOX compliance across designated Lines of Business. In this role you will Own and maintain cost-per-booking models and variable cost forecasts for assigned Lines of Business, tracking direct service delivery expenses and impact on gross profit margin Lead transaction-based cost forecasting to support annual planning, quarterly outlooks, and scenario analysis tied to booking volume projections Perform variance analysis on volume-driven vendor costs, identifying per-unit cost trends, rate changes, and booking volume impacts on total spend Partner with vendor management and procurement teams to optimize per-transaction pricing, volume-based rate tiers, and cost-to-serve economics Evaluate commercial initiatives and vendor proposals for impact on gross margin, unit economics, and ROI Translate cost-per-booking data and gross margin trends into executive-ready insights that inform pricing strategies, channel mix, and service level decisions Identify opportunities to reduce direct service delivery costs and improve booking efficiency, partnering with cross-functional teams to implement margin-enhancing improvements Standardize vendor financial models to ensure consistent tracking of transaction-based costs across the portfolio Invoicing Accuracy & Transaction-Based Billing Controls Own end-to-end invoicing governance for all service delivery vendors, ensuring invoices are validated against contracted per-transaction rates, actual booking volumes, and volume-based pricing tiers Ensure invoices are approved through SOX-compliant workflows, supported by audit trails, and accurately recorded as cost of sales in financial systems Perform detailed variance and exception management to identify billing discrepancies, incorrect volume counts, rate misapplications, or process gaps Support accurate monthly financial close and audit readiness for cost-of-sales vendor expenses Maintain controls to ensure 100% invoice accuracy and prevent margin leakage from billing errors Vendor Performance & Cost-Per-Booking Governance Support vendor management activities for assigned Lines of Business, ensuring adherence to volume-based pricing agreements, service level commitments, and operational expectations Build strong understanding of transaction-based delivery models, cost drivers that scale with booking volume, contractual rate structures, and KPIs that impact gross margin Support vendor performance discussions by reviewing cost-per-booking trends, volume efficiency, and service quality metrics that affect customer satisfaction and costs Perform data analysis and trend reporting to support gross margin management and unit economics optimization SOX Compliance & Contract Governance Manage operational oversight with strong focus on SOX compliance and financial control adherence for cost-of-sales vendor operations Own contract approval governance for lodging contracts requiring SOX compliance, ensuring required workflows, documentation quality, and audit requirements protect gross profit accuracy Partner with Audit teams during SOX reviews and ongoing control validation of service delivery cost processes Identify control gaps that could impact cost-of-sales accuracy or margin reporting and support remediation efforts Market Managers Cost Management Own contract and budget management for all contingency Market Managers (MMs) globally-variable labor costs tied to lodging supply operations Manage MM lifecycle (recruitment, onboarding, role changes, terminations) ensuring direct labor costs are accurately tracked and tied to business volume Maintain accurate, auditable records for all MM engagements following defined approval workflows Quality Monitoring Governance Own quality monitoring governance across BPO vendors, validating that vendors monitor transactions per contractual requirements and adhere to agreed QA methodologies Ensure vendor quality processes minimize rework, escalations, and cost-per-contact inflation Ensure quality processes are documented, consistently executed, and audit-ready to support cost-of-sales accuracy Who you are Required Bachelor's degree with 2+ years of relevant experience in cost-of-sales financial analysis, transaction-based cost management, vendor operations finance, or business operations, or Master's degree with 0-2 years, or equivalent experience Independently drives execution of work and projects within or across teams Key skills Financial acumen with deep understanding of gross margin dynamics, cost-to-serve economics, and P&L impact Clear communication with ability to translate cost-per-booking data into actionable insights for business leaders Project and process management capability Cross-functional collaboration and relationship-building Experience with transaction-based vendor pricing, volume-based contract structures, and service delivery cost management (preferred) Proficiency in financial systems and data analysis tools (Excel, financial planning platforms) Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.