Accenture
Commerce Advisory Manager Location: London Career Level: Manager About Accenture Song Accenture Song accelerates growth for the world's leading organisations by combining creativity, strategy, technology, and data to reinvent customer experiences. We work across marketing, sales, commerce and service to help clients unlock new value and stay relevant in a rapidly changing, AI enabled world. Learn more: The Opportunity Commerce Advisory Manager We are growing our Commerce Advisory team within Accenture Song's Sales & Commerce practice, helping organisations redefine how they sell, serve, and grow across physical, digital, and AI enabled channels. As commerce becomes more complex-spanning D2C, B2B, marketplaces, ecosystems, and agentic experiences-our clients rely on us to set the strategic direction, define future state operating models, and deliver transformation roadmaps that drive measurable commercial impact. This role is consulting first. We are looking for candidates with strong strategy, advisory, and problem solving backgrounds, rather than purely technical, business analysis, or platform delivery profiles. You will work closely with senior client stakeholders across Consumer Goods, Retail, and Communications, Media & Technology, shaping how brands engage customers and scale commerce in an increasingly data and AI driven landscape. What You Will Do As a Commerce Advisory Manager, you will: Lead client engagements defining next generation commerce strategies across D2C, B2B, marketplaces, and emerging digital business models. Advise senior leaders on how to drive commercial growth, differentiation, and efficiency through innovative commerce operating models and capabilities. Assess current state commerce maturity and design target state visions, capability frameworks, and transformation roadmaps. Work across multi disciplinary teams-including strategy, design, data, marketing, and engineering-to deliver integrated, commercially grounded recommendations. Translate emerging trends such as agentic AI, composable commerce, omnichannel orchestration, and digital shelf acceleration into clear, actionable strategies. Contribute to practice growth through thought leadership, business development, and capability building, supporting bids and proposals from opportunity shaping through to delivery. Why Join Accenture Song? Work with senior leaders at some of the world's most recognised brands. Shape the future of commerce as part of a team known for cutting edge strategy and transformation work. Be part of Accenture Song's continued growth in the UK and globally. Access unparalleled opportunities to learn, innovate, and accelerate your consulting career within a collaborative, high impact environment. What We're Looking For Consulting First Experience (Essential) Background in management consulting, digital strategy, or commercial transformation. Proven experience structuring and leading advisory workstreams. Confidence engaging senior client stakeholders with clarity, credibility, and impact. Commerce Strategy Expertise Strong understanding of commerce operating models, customer journeys, omnichannel strategy, and business architecture. Ability to translate commercial challenges into structured insights and recommendations. Tech Enabled Commerce Understanding (Non Technical) Awareness of commerce platforms and ecosystems (e.g. Salesforce Commerce Cloud, SAP, Adobe, composable architectures) as strategic enablers, not as hands on delivery tools. Ability to collaborate effectively with technical teams without being a technologist. Leadership & Collaboration Experience leading cross functional teams and guiding clients through ambiguity and change. Strong communication skills, with the ability to distil complexity into compelling narratives. Comfortable working in global, multi disciplinary environments. Passion for the Future of Commerce Genuine interest in trends such as agentic AI, ecosystem orchestration, digital marketplaces, social commerce, and data driven personalisation.
Commerce Advisory Manager Location: London Career Level: Manager About Accenture Song Accenture Song accelerates growth for the world's leading organisations by combining creativity, strategy, technology, and data to reinvent customer experiences. We work across marketing, sales, commerce and service to help clients unlock new value and stay relevant in a rapidly changing, AI enabled world. Learn more: The Opportunity Commerce Advisory Manager We are growing our Commerce Advisory team within Accenture Song's Sales & Commerce practice, helping organisations redefine how they sell, serve, and grow across physical, digital, and AI enabled channels. As commerce becomes more complex-spanning D2C, B2B, marketplaces, ecosystems, and agentic experiences-our clients rely on us to set the strategic direction, define future state operating models, and deliver transformation roadmaps that drive measurable commercial impact. This role is consulting first. We are looking for candidates with strong strategy, advisory, and problem solving backgrounds, rather than purely technical, business analysis, or platform delivery profiles. You will work closely with senior client stakeholders across Consumer Goods, Retail, and Communications, Media & Technology, shaping how brands engage customers and scale commerce in an increasingly data and AI driven landscape. What You Will Do As a Commerce Advisory Manager, you will: Lead client engagements defining next generation commerce strategies across D2C, B2B, marketplaces, and emerging digital business models. Advise senior leaders on how to drive commercial growth, differentiation, and efficiency through innovative commerce operating models and capabilities. Assess current state commerce maturity and design target state visions, capability frameworks, and transformation roadmaps. Work across multi disciplinary teams-including strategy, design, data, marketing, and engineering-to deliver integrated, commercially grounded recommendations. Translate emerging trends such as agentic AI, composable commerce, omnichannel orchestration, and digital shelf acceleration into clear, actionable strategies. Contribute to practice growth through thought leadership, business development, and capability building, supporting bids and proposals from opportunity shaping through to delivery. Why Join Accenture Song? Work with senior leaders at some of the world's most recognised brands. Shape the future of commerce as part of a team known for cutting edge strategy and transformation work. Be part of Accenture Song's continued growth in the UK and globally. Access unparalleled opportunities to learn, innovate, and accelerate your consulting career within a collaborative, high impact environment. What We're Looking For Consulting First Experience (Essential) Background in management consulting, digital strategy, or commercial transformation. Proven experience structuring and leading advisory workstreams. Confidence engaging senior client stakeholders with clarity, credibility, and impact. Commerce Strategy Expertise Strong understanding of commerce operating models, customer journeys, omnichannel strategy, and business architecture. Ability to translate commercial challenges into structured insights and recommendations. Tech Enabled Commerce Understanding (Non Technical) Awareness of commerce platforms and ecosystems (e.g. Salesforce Commerce Cloud, SAP, Adobe, composable architectures) as strategic enablers, not as hands on delivery tools. Ability to collaborate effectively with technical teams without being a technologist. Leadership & Collaboration Experience leading cross functional teams and guiding clients through ambiguity and change. Strong communication skills, with the ability to distil complexity into compelling narratives. Comfortable working in global, multi disciplinary environments. Passion for the Future of Commerce Genuine interest in trends such as agentic AI, ecosystem orchestration, digital marketplaces, social commerce, and data driven personalisation.
ARM
City, London
Salesforce Technical Lead (SC Cleared) 6 Months Mostly Remote - 2 days a month in London (Apply online only) per day (Inside IR35) My client, a government body are looking for a number of Salesforce Technical Leads to join their fast-paced team on an initial 6 month contract. Please note - Due to the nature of the organisation and the work involved, the selected candidate MUST have ACTIVE SC Clearance and be a Sole British National As a Technical Lead, you will operate as a senior technical authority within the Salesforce practice, partnering with Solution Architects, Functional Leads, and client stakeholders to deliver scalable, secure, and high-performing solutions aligned to business outcomes. This role will lead technical workstreams across complex programmes, providing architectural oversight, engineering leadership, and technical assurance while mentoring delivery teams. Responsibilities on the role- Serve as a trusted advisor to key stakeholders within our Public Sector clients. Leading communication and stakeholder management, acting as the focal point between the client team and the development team (with support of other colleagues) Ensure scalable, best-practice solutions that meet or exceed customer expectations, ensuring the technical implementation conforms to project and industry best practices. Evaluate and translate business and technical requirements into well-designed solutions that effectively leverage Salesforce products. You will be responsible for low-level/detailed technical design including for; -Flows, -OmniScripts / Omni Studio Components -Apex (such as UML Class Diagrams or similar) -LWC components -Security Models (Permission sets, groups, etc) -Object Models / Entity Relationship Diagrams -Omni-Channel Processes You will contribute to high-level technical designs and approaches where relevant, with the support of a Solution or Technical Architect. You will contribute to the delivery of work items, where capacity allows. Identify and mitigate technical design risks, including ensuring compliance with Salesforce platform limits and governance models Collaborate with DevOps and Release Management colleagues, ensuring that software components are correctly packaged and delivered through the project pipeline. Strong knowledge of Git is expected. A good understanding of CI/CD pipelines is very beneficial, though the tooling used may vary from project to project. Act as technical authority across one or more programmes Collaborate with project and engagement managers to support work item estimation and planning in partnership with the client. Direct and mentor diverse teams in both technical and non-technical aspects, including communication strategies contributing to sprint demos. Own solution integrity, ensuring scalability, performance, security, and best practice design patterns Conduct code reviews and enforce development standards across your team(s) Provide guidance on integration patterns and approaches, often in collaboration with integration technical leads. Guide reusability, modular design, and technical debt management Articulate complex technical concepts to non-technical stakeholders Support pre-sales activities including solution shaping and technical input to proposals Contribute to internal growth through initiatives, knowledge-sharing, and the development of strategic assets. The ideal candidate will have the following background/experience- Familiarity with public sector regulations, compliance (e.g., GDPR, FOIA), and procurement processes. Knowledge of common public sector challenges: legacy systems, citizen engagement, case management, grants, licensing. Proficiency in Salesforce particularly Service Cloud, Experience Cloud, and Public Sector Solutions. Strong grasp of Data Cloud, MuleSoft, OmniStudio, and Agentforce for automation and integration. Experience with integration technologies, master data management, and familiarity with other cloud platforms (e.g., AWS). Ability to analyse, design, and optimize business processes through technology and integration. Demonstrated experience guiding customers and project teams in adopting emerging technologies for business use cases. Very Strong Salesforce platform experience Proven experience leading technical delivery on enterprise Salesforce programmes Deep expertise in Apex, LWC, integration architecture, and data modelling Strong understanding of Salesforce development patterns and governor limits Experience with CI/CD pipelines and DevOps tooling (e.g., Copado, Gearset, Git-based workflows) Experience integrating Salesforce with ERP, data platforms, or external systems Strong stakeholder management and communication skills Desirable Certifications Salesforce Platform Developer II OmniStudio Developer/Consultant Application Architect Balances hands-on engineering with strategic technical leadership Drives quality and delivery discipline across teams Strong presentation, communication, and facilitation skills; ability to rapidly learn new technologies. Knowledge of Salesforce AppExchange products and implementation experience preferred. Ability to design secure solutions, particularly within high-profile public sector environments, and handle security requirements effectively. Competence in leading design sessions and presenting design options to clients. Extensive experience with Agile, Scrum, and Waterfall methodologies. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Salesforce Technical Lead (SC Cleared) 6 Months Mostly Remote - 2 days a month in London (Apply online only) per day (Inside IR35) My client, a government body are looking for a number of Salesforce Technical Leads to join their fast-paced team on an initial 6 month contract. Please note - Due to the nature of the organisation and the work involved, the selected candidate MUST have ACTIVE SC Clearance and be a Sole British National As a Technical Lead, you will operate as a senior technical authority within the Salesforce practice, partnering with Solution Architects, Functional Leads, and client stakeholders to deliver scalable, secure, and high-performing solutions aligned to business outcomes. This role will lead technical workstreams across complex programmes, providing architectural oversight, engineering leadership, and technical assurance while mentoring delivery teams. Responsibilities on the role- Serve as a trusted advisor to key stakeholders within our Public Sector clients. Leading communication and stakeholder management, acting as the focal point between the client team and the development team (with support of other colleagues) Ensure scalable, best-practice solutions that meet or exceed customer expectations, ensuring the technical implementation conforms to project and industry best practices. Evaluate and translate business and technical requirements into well-designed solutions that effectively leverage Salesforce products. You will be responsible for low-level/detailed technical design including for; -Flows, -OmniScripts / Omni Studio Components -Apex (such as UML Class Diagrams or similar) -LWC components -Security Models (Permission sets, groups, etc) -Object Models / Entity Relationship Diagrams -Omni-Channel Processes You will contribute to high-level technical designs and approaches where relevant, with the support of a Solution or Technical Architect. You will contribute to the delivery of work items, where capacity allows. Identify and mitigate technical design risks, including ensuring compliance with Salesforce platform limits and governance models Collaborate with DevOps and Release Management colleagues, ensuring that software components are correctly packaged and delivered through the project pipeline. Strong knowledge of Git is expected. A good understanding of CI/CD pipelines is very beneficial, though the tooling used may vary from project to project. Act as technical authority across one or more programmes Collaborate with project and engagement managers to support work item estimation and planning in partnership with the client. Direct and mentor diverse teams in both technical and non-technical aspects, including communication strategies contributing to sprint demos. Own solution integrity, ensuring scalability, performance, security, and best practice design patterns Conduct code reviews and enforce development standards across your team(s) Provide guidance on integration patterns and approaches, often in collaboration with integration technical leads. Guide reusability, modular design, and technical debt management Articulate complex technical concepts to non-technical stakeholders Support pre-sales activities including solution shaping and technical input to proposals Contribute to internal growth through initiatives, knowledge-sharing, and the development of strategic assets. The ideal candidate will have the following background/experience- Familiarity with public sector regulations, compliance (e.g., GDPR, FOIA), and procurement processes. Knowledge of common public sector challenges: legacy systems, citizen engagement, case management, grants, licensing. Proficiency in Salesforce particularly Service Cloud, Experience Cloud, and Public Sector Solutions. Strong grasp of Data Cloud, MuleSoft, OmniStudio, and Agentforce for automation and integration. Experience with integration technologies, master data management, and familiarity with other cloud platforms (e.g., AWS). Ability to analyse, design, and optimize business processes through technology and integration. Demonstrated experience guiding customers and project teams in adopting emerging technologies for business use cases. Very Strong Salesforce platform experience Proven experience leading technical delivery on enterprise Salesforce programmes Deep expertise in Apex, LWC, integration architecture, and data modelling Strong understanding of Salesforce development patterns and governor limits Experience with CI/CD pipelines and DevOps tooling (e.g., Copado, Gearset, Git-based workflows) Experience integrating Salesforce with ERP, data platforms, or external systems Strong stakeholder management and communication skills Desirable Certifications Salesforce Platform Developer II OmniStudio Developer/Consultant Application Architect Balances hands-on engineering with strategic technical leadership Drives quality and delivery discipline across teams Strong presentation, communication, and facilitation skills; ability to rapidly learn new technologies. Knowledge of Salesforce AppExchange products and implementation experience preferred. Ability to design secure solutions, particularly within high-profile public sector environments, and handle security requirements effectively. Competence in leading design sessions and presenting design options to clients. Extensive experience with Agile, Scrum, and Waterfall methodologies. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
