Outside IR35, UK Flexibility on Location, Salesforce IT System Trainer, Training Consultant, Commercial, Travel is essential My leading client is looking to recruit S alesforce IT Train ing Consultant , you will play a central role in ensuring the successful rollout across a disparate user base across the UK You must of delivering high-quality training solutions tailored to the needs of end users. You will develop and implement structured learning plans for each system, applying instructional design principles and learning theories to create engaging, accessible, and effective training experiences. You will work closely with project managers, stakeholders, and external system developers to define training standards and ensure consistency across all learning materials. Acting as a subject-matter expert, you will contribute to training needs analysis, e-learning development, and training assessments This is an immediate role and will involve UK travel so please apply if you tick all the boxes and have a proven IT Systems Training background.
Jan 09, 2026
Contractor
Outside IR35, UK Flexibility on Location, Salesforce IT System Trainer, Training Consultant, Commercial, Travel is essential My leading client is looking to recruit S alesforce IT Train ing Consultant , you will play a central role in ensuring the successful rollout across a disparate user base across the UK You must of delivering high-quality training solutions tailored to the needs of end users. You will develop and implement structured learning plans for each system, applying instructional design principles and learning theories to create engaging, accessible, and effective training experiences. You will work closely with project managers, stakeholders, and external system developers to define training standards and ensure consistency across all learning materials. Acting as a subject-matter expert, you will contribute to training needs analysis, e-learning development, and training assessments This is an immediate role and will involve UK travel so please apply if you tick all the boxes and have a proven IT Systems Training background.
WHO ARE WE Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism's contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting. THE ROLE: We're looking for a highly analytical, hands on FP A Manager to support Cognism's planning, forecasting, reporting and performance analytics. You'll play a critical role in building accurate forecasts, producing insightful analysis and strengthening our KPI framework for a global SaaS business. The role works closely with the VP of FP A and collaborates across GTM, Product, CS, RevOps and Business Intelligence to drive better decisions and operational performance. WHAT YOU'LL DO: Support Cognism's company wide forecasting, budgeting and long range planning processes. Own key components of the forecast model (e.g. GTM, CS, Product, OPEX) and deliver accurate, timely projections. Prepare monthly reporting, variance analysis and performance commentary for leadership. Maintain and improve Cognism's SaaS KPI framework, including ARR, churn, CAC, LTV, payback and productivity metrics. Partner with BI to build automated dashboards and improve data quality across core systems. Conduct scenario modelling and ad hoc analysis for strategic initiatives, hiring plans, pricing and investment decisions. Provide business partnering to department leads, supporting planning, performance reviews and ROI analysis. Improve FP A processes, reporting automation and the consistency of data across Salesforce, NetSuite, Maxio and BI tools. MUST-HAVE: 5-8 years' FP A, strategic finance, commercial finance or related experience in a SaaS / recurring revenue environment. Strong financial modelling, forecasting and analytical skills; able to independently own major forecast workstreams. Hands on experience with SaaS metrics such as ARR, NRR, churn, CAC, LTV and pipeline productivity. Proven ability to create clear performance insights and communicate them to senior stakeholders. Experience supporting monthly reporting, budgeting cycles and KPI management. Excellent cross functional partnering skills across GTM, Product, CS and Ops. Strong attention to detail, problem solving ability and a highly proactive working style. NICE-TO-HAVE: Experience with FP A tools (Pigment, Anaplan, Adaptive, Mosaic, etc). Familiarity with Salesforce, NetSuite, Maxio or similar systems. Background in accounting, data analytics, consulting or operational finance. Experience in multi entity, multi currency SaaS environments. WHY COGNISM At Cognism, we're not just building a company - we're building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you're looking for a place where your work truly makes an impact, you're in the right spot! Our values aren't just words on a page-they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work. Here's what we stand for: We Are Nice! We treat each other with respect and kindness (because life's too short for anything else). We Are Collaborative. We're in this together-great things happen when we work as one. We Are Solution Focused. Every challenge is just an opportunity in disguise. We Are Understanding. We empower and support each other to do our best work. We Celebrate Individual Contributors. Every role matters, and so do you! At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. Our values-Being Nice, Collaborative, Solution Focused, and Understanding-guide everything we do, and we celebrate Individual Contributors. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you're unsure if you meet every requirement, we encourage you to apply!
Jan 09, 2026
Full time
WHO ARE WE Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism's contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting. THE ROLE: We're looking for a highly analytical, hands on FP A Manager to support Cognism's planning, forecasting, reporting and performance analytics. You'll play a critical role in building accurate forecasts, producing insightful analysis and strengthening our KPI framework for a global SaaS business. The role works closely with the VP of FP A and collaborates across GTM, Product, CS, RevOps and Business Intelligence to drive better decisions and operational performance. WHAT YOU'LL DO: Support Cognism's company wide forecasting, budgeting and long range planning processes. Own key components of the forecast model (e.g. GTM, CS, Product, OPEX) and deliver accurate, timely projections. Prepare monthly reporting, variance analysis and performance commentary for leadership. Maintain and improve Cognism's SaaS KPI framework, including ARR, churn, CAC, LTV, payback and productivity metrics. Partner with BI to build automated dashboards and improve data quality across core systems. Conduct scenario modelling and ad hoc analysis for strategic initiatives, hiring plans, pricing and investment decisions. Provide business partnering to department leads, supporting planning, performance reviews and ROI analysis. Improve FP A processes, reporting automation and the consistency of data across Salesforce, NetSuite, Maxio and BI tools. MUST-HAVE: 5-8 years' FP A, strategic finance, commercial finance or related experience in a SaaS / recurring revenue environment. Strong financial modelling, forecasting and analytical skills; able to independently own major forecast workstreams. Hands on experience with SaaS metrics such as ARR, NRR, churn, CAC, LTV and pipeline productivity. Proven ability to create clear performance insights and communicate them to senior stakeholders. Experience supporting monthly reporting, budgeting cycles and KPI management. Excellent cross functional partnering skills across GTM, Product, CS and Ops. Strong attention to detail, problem solving ability and a highly proactive working style. NICE-TO-HAVE: Experience with FP A tools (Pigment, Anaplan, Adaptive, Mosaic, etc). Familiarity with Salesforce, NetSuite, Maxio or similar systems. Background in accounting, data analytics, consulting or operational finance. Experience in multi entity, multi currency SaaS environments. WHY COGNISM At Cognism, we're not just building a company - we're building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you're looking for a place where your work truly makes an impact, you're in the right spot! Our values aren't just words on a page-they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work. Here's what we stand for: We Are Nice! We treat each other with respect and kindness (because life's too short for anything else). We Are Collaborative. We're in this together-great things happen when we work as one. We Are Solution Focused. Every challenge is just an opportunity in disguise. We Are Understanding. We empower and support each other to do our best work. We Celebrate Individual Contributors. Every role matters, and so do you! At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. Our values-Being Nice, Collaborative, Solution Focused, and Understanding-guide everything we do, and we celebrate Individual Contributors. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you're unsure if you meet every requirement, we encourage you to apply!
About the team The Philanthropy & Partnerships Team at Impetus is high performing, experienced and ambitious, united by a shared commitment to achieving lasting change for young people from disadvantaged backgrounds. We combine deep fundraising expertise, strong sector insight and a clear focus on impact, working collaboratively to build partnerships that enable Impetus and our charity partners to succeed. We are brave and curious in our pursuit of better outcomes, open to new perspectives and supportive of taking considered risks that help us learn and improve. We set high standards for ourselves and are evidence-led and results-driven for young people, with rigour and excellent execution underpinning our work across the full fundraising cycle. We bring high trust and high challenge, building strong relationships through honesty, kindness, integrity and respect, while creating a safe environment for constructive challenge and accountability. We thrive through diversity, valuing difference in background, experience and thought, and we always seek collaboration, knowing that we will not achieve our mission alone. Team members are trusted with responsibility and encouraged to take ownership of their work. You will be supported by skilled, engaged colleagues and challenged to grow in a team that values learning, reflection and continuous improvement. Why work with us? Working at Impetus means joining an organisation that is serious about impact and serious about people. Our values actively guide how we make decisions, how we work together and how we deliver change. In the Philanthropy & Partnerships Team, you will: Be part of a high-performing and respected fundraising team Build meaningful, long-term relationships with thoughtful, impact-driven donors Develop your skills across the full fundraising cycle, supported by strong leadership Work on some of the charity sector s most exciting and long-term partnerships See a clear connection between your work and improved outcomes for young people If you are motivated by purpose, enjoy working to a high standard, and want to be part of a team that is ambitious about both impact and excellence, we would be delighted to hear from you. Harbi Jama, Director of Philanthropy & Partnerships About this role The Philanthropy Manager will own an assigned portfolio of prospects and donors at five to six figure level and act as the day-to-day relationship manager within that portfolio. The role plans and delivers cultivation, solicitation and stewardship activity to agreed KPIs, makes timely operational decisions within scope, and escalates risks/opportunities early. The post holder contributes evidence and insight into team planning, supports senior colleagues on major/strategic accounts, and collaborates across teams to ensure high quality, inclusive delivery. Key responsibilities Own and manage an assigned portfolio of prospects and donors at the five to six figure level, delivering agreed income and engagement targets. Build and maintain professional, long-term relationships within the portfolio, escalating strategic issues or risks promptly. Act as the day-to-day relationship manager for donors in your portfolio, adapting style to audience and context and ensuring clear, timely communications; seek support for major strategic relationships. Maintain structured cultivation plans with milestones, update stakeholders proactively, and adjust plans based on learning. Develop clear, evidence-led proposals and reports using agreed templates, definitions and KPIs; quality check data before submission. Support senior colleagues on major prospects with briefings, meeting notes, and follow ups. Supporting Senior Philanthropy Managers, Development Directors and the Director of Philanthropy and Partnerships on key accounts (typically £500k £1m+), preparing high quality materials and inputs and maintaining accurate records of progress through the fundraising cycle in Salesforce. Contribute insights to identify and prioritise new grant opportunities and themes; share relevant sector updates with the team. Co-develop stewardship plans tailored to donor priorities in collaboration with Engagement, Pro Bono and Events teams. Maintain accurate, complete records in Salesforce; apply definitions consistently and quality check data before reporting. Maintain Salesforce and contribute inputs for SMT/committee reporting via the Senior Philanthropy Manager; propose lightweight improvements to existing processes. Keep professional knowledge current; share useful updates/resources and ensure compliance with relevant standards and legislation. Support delivery of major fundraising, cultivation and stewardship events, and ad-hoc Philanthropy Team activities. Demonstrate professionalism and best practice in all duties, complying with organisational policies and procedures, and proactively supporting the wider team. Model inclusive, professional behaviours; design inclusive meetings/interactions, act as an ally and challenge bias constructively while supporting the wider team. Share know how and peer coach officers/assistants, offering constructive feedback and supporting onboarding for new colleagues. Attend Impetus events to provide support to Philanthropy team. Person specification Essential Demonstrable experience generating gifts at five to six figures from UK trusts, corporate partnerships and/or foundations. Ability to work through the fundraising cycle with donors to initiate, renew and grow gifts. Experience developing partnerships and managing an allocated portfolio of donor relationships. Excellent research and prospecting skills. Strong experience using Microsoft Office, especially PowerPoint, and substantive experience using Salesforce or a comparable CRM. Strong planning and organisation skills build structured plans with milestones/dependencies and track portfolio income/expenditure, highlighting variances early. Excellent written and verbal communication skills, with strong bid-writing and storytelling ability. Ability to grasp and convey complex ideas, including Impetus model and the private equity industry. Able to engage confidently and professionally with senior stakeholders, adapting style and seeking support where appropriate. Ability to work well under pressure, meet tight deadlines, manage multiple projects and maintain excellent attention to detail. A commitment to Impetus mission Demonstrated inclusive practice in meetings/interactions, challenges bias constructively and acts as an ally to colleagues and young people. Desirable Knowledge of the youth, education or employment sectors. Experience fundraising for grant makers, infrastructure organisations or intermediaries. Digital fundraising skills. Ability to think innovatively. About Impetus At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background. We tackle the three most difficult challenges that affect a young person s ability to succeed in life in Britain today: Lost learning through absence, suspensions, exclusions from school Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths The large numbers of young people out of education, training and employment We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve. Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. We are resolutely focused on outcomes and impact, driven by quality evidence. You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve. Impetus is a registered charity and our charity number is . Our Values In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds. We are brave and curious We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together. We bring high trust, high challenge We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission. We are evidence led and results driven for young people . click apply for full job details
Jan 09, 2026
Full time
About the team The Philanthropy & Partnerships Team at Impetus is high performing, experienced and ambitious, united by a shared commitment to achieving lasting change for young people from disadvantaged backgrounds. We combine deep fundraising expertise, strong sector insight and a clear focus on impact, working collaboratively to build partnerships that enable Impetus and our charity partners to succeed. We are brave and curious in our pursuit of better outcomes, open to new perspectives and supportive of taking considered risks that help us learn and improve. We set high standards for ourselves and are evidence-led and results-driven for young people, with rigour and excellent execution underpinning our work across the full fundraising cycle. We bring high trust and high challenge, building strong relationships through honesty, kindness, integrity and respect, while creating a safe environment for constructive challenge and accountability. We thrive through diversity, valuing difference in background, experience and thought, and we always seek collaboration, knowing that we will not achieve our mission alone. Team members are trusted with responsibility and encouraged to take ownership of their work. You will be supported by skilled, engaged colleagues and challenged to grow in a team that values learning, reflection and continuous improvement. Why work with us? Working at Impetus means joining an organisation that is serious about impact and serious about people. Our values actively guide how we make decisions, how we work together and how we deliver change. In the Philanthropy & Partnerships Team, you will: Be part of a high-performing and respected fundraising team Build meaningful, long-term relationships with thoughtful, impact-driven donors Develop your skills across the full fundraising cycle, supported by strong leadership Work on some of the charity sector s most exciting and long-term partnerships See a clear connection between your work and improved outcomes for young people If you are motivated by purpose, enjoy working to a high standard, and want to be part of a team that is ambitious about both impact and excellence, we would be delighted to hear from you. Harbi Jama, Director of Philanthropy & Partnerships About this role The Philanthropy Manager will own an assigned portfolio of prospects and donors at five to six figure level and act as the day-to-day relationship manager within that portfolio. The role plans and delivers cultivation, solicitation and stewardship activity to agreed KPIs, makes timely operational decisions within scope, and escalates risks/opportunities early. The post holder contributes evidence and insight into team planning, supports senior colleagues on major/strategic accounts, and collaborates across teams to ensure high quality, inclusive delivery. Key responsibilities Own and manage an assigned portfolio of prospects and donors at the five to six figure level, delivering agreed income and engagement targets. Build and maintain professional, long-term relationships within the portfolio, escalating strategic issues or risks promptly. Act as the day-to-day relationship manager for donors in your portfolio, adapting style to audience and context and ensuring clear, timely communications; seek support for major strategic relationships. Maintain structured cultivation plans with milestones, update stakeholders proactively, and adjust plans based on learning. Develop clear, evidence-led proposals and reports using agreed templates, definitions and KPIs; quality check data before submission. Support senior colleagues on major prospects with briefings, meeting notes, and follow ups. Supporting Senior Philanthropy Managers, Development Directors and the Director of Philanthropy and Partnerships on key accounts (typically £500k £1m+), preparing high quality materials and inputs and maintaining accurate records of progress through the fundraising cycle in Salesforce. Contribute insights to identify and prioritise new grant opportunities and themes; share relevant sector updates with the team. Co-develop stewardship plans tailored to donor priorities in collaboration with Engagement, Pro Bono and Events teams. Maintain accurate, complete records in Salesforce; apply definitions consistently and quality check data before reporting. Maintain Salesforce and contribute inputs for SMT/committee reporting via the Senior Philanthropy Manager; propose lightweight improvements to existing processes. Keep professional knowledge current; share useful updates/resources and ensure compliance with relevant standards and legislation. Support delivery of major fundraising, cultivation and stewardship events, and ad-hoc Philanthropy Team activities. Demonstrate professionalism and best practice in all duties, complying with organisational policies and procedures, and proactively supporting the wider team. Model inclusive, professional behaviours; design inclusive meetings/interactions, act as an ally and challenge bias constructively while supporting the wider team. Share know how and peer coach officers/assistants, offering constructive feedback and supporting onboarding for new colleagues. Attend Impetus events to provide support to Philanthropy team. Person specification Essential Demonstrable experience generating gifts at five to six figures from UK trusts, corporate partnerships and/or foundations. Ability to work through the fundraising cycle with donors to initiate, renew and grow gifts. Experience developing partnerships and managing an allocated portfolio of donor relationships. Excellent research and prospecting skills. Strong experience using Microsoft Office, especially PowerPoint, and substantive experience using Salesforce or a comparable CRM. Strong planning and organisation skills build structured plans with milestones/dependencies and track portfolio income/expenditure, highlighting variances early. Excellent written and verbal communication skills, with strong bid-writing and storytelling ability. Ability to grasp and convey complex ideas, including Impetus model and the private equity industry. Able to engage confidently and professionally with senior stakeholders, adapting style and seeking support where appropriate. Ability to work well under pressure, meet tight deadlines, manage multiple projects and maintain excellent attention to detail. A commitment to Impetus mission Demonstrated inclusive practice in meetings/interactions, challenges bias constructively and acts as an ally to colleagues and young people. Desirable Knowledge of the youth, education or employment sectors. Experience fundraising for grant makers, infrastructure organisations or intermediaries. Digital fundraising skills. Ability to think innovatively. About Impetus At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background. We tackle the three most difficult challenges that affect a young person s ability to succeed in life in Britain today: Lost learning through absence, suspensions, exclusions from school Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths The large numbers of young people out of education, training and employment We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve. Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. We are resolutely focused on outcomes and impact, driven by quality evidence. You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve. Impetus is a registered charity and our charity number is . Our Values In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds. We are brave and curious We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together. We bring high trust, high challenge We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission. We are evidence led and results driven for young people . click apply for full job details
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal minds and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal and financial risks. What you'll do As the Senior Manager, Compliance Monitoring and Oversight, you'll play a critical role in ensuring the effectiveness of Airwallex's compliance program. You'll develop, implement, and maintain a risk based compliance monitoring and oversight framework, working across Compliance and Risk teams globally. Your work will drive continuous improvement, support regulatory readiness, and help Airwallex scale responsibly. This role is based in New York, San Francisco, or London. Responsibilities: Develop, implement, and maintain a risk based compliance monitoring and oversight program across Compliance and Risk teams. Design and implement a compliance Monitoring and Oversight framework, ensuring alignment with regulatory expectations and internal policies. Manage the execution of compliance monitoring activities, including thematic reviews, continuous monitoring, and targeted assessments across various business functions. Oversee the tracking and closure of all findings and recommendations resulting from monitoring activities, driving timely and effective remediation. Partner with global teams to design, enhance, and implement effective Monitoring Activities (MAs). Assess and refine monitoring scopes and sampling strategies to improve efficiency and execution; ensure proper documentation and evidence retention. Perform Quality Assurance reviews of monitoring activities to ensure alignment with enterprise standards. Maintain and update procedures, templates, and related compliance documentation. Review first line testing methodologies and execution within the Oversight framework to ensure effectiveness. Track and report on program progress through the development of management information system reports. Identify and communicate control weaknesses or deficiencies to stakeholders, offering credible challenge where necessary. Support issue management processes and promote a strong culture of compliance across the organization. Participate in cross functional working groups focused on Monitoring and Oversight initiatives. Prepare and present comprehensive reports on compliance monitoring results, risk trends, and remediation status to senior management and the Board (or Compliance Committee). Facilitate clear and effective communication between the Compliance team, internal audit, and business units regarding monitoring scope and findings. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor's degree in Finance, Business, Law, Compliance, or a related field. 6 8+ years of experience in QA, testing, and governance roles within FCC (AML/CTF, sanctions, fraud), Regulatory Compliance, and Risk at a regulated financial institution, fintech, or payments company. Familiarity with the fintech and payments industry and its associated obligations and risks. Strong project management skills with a track record of driving complex reviews to completion with minimal supervision. Strong stakeholder management skills to ensure QA review completion and seek stakeholder buy in. Strong research and writing skills with experience drafting formal QA reports and presenting findings to senior audiences. Analytical problem solver with the ability to synthesize complex information from multiple sources to form clear, evidence based conclusions. Willingness to learn and adapt in a high paced environment. High level of integrity, discretion, and sound judgment when handling sensitive matters. Preferred qualifications: A relevant professional certification (e.g., CAMS, CRCM, CCEP, or equivalent). Experience developing and implementing monitoring and oversight frameworks. Experience with QA testing of AI/Machine Learning driven financial crime systems and controls. Experience working in a fast paced, global, and multi cultural environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Jan 09, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal minds and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal and financial risks. What you'll do As the Senior Manager, Compliance Monitoring and Oversight, you'll play a critical role in ensuring the effectiveness of Airwallex's compliance program. You'll develop, implement, and maintain a risk based compliance monitoring and oversight framework, working across Compliance and Risk teams globally. Your work will drive continuous improvement, support regulatory readiness, and help Airwallex scale responsibly. This role is based in New York, San Francisco, or London. Responsibilities: Develop, implement, and maintain a risk based compliance monitoring and oversight program across Compliance and Risk teams. Design and implement a compliance Monitoring and Oversight framework, ensuring alignment with regulatory expectations and internal policies. Manage the execution of compliance monitoring activities, including thematic reviews, continuous monitoring, and targeted assessments across various business functions. Oversee the tracking and closure of all findings and recommendations resulting from monitoring activities, driving timely and effective remediation. Partner with global teams to design, enhance, and implement effective Monitoring Activities (MAs). Assess and refine monitoring scopes and sampling strategies to improve efficiency and execution; ensure proper documentation and evidence retention. Perform Quality Assurance reviews of monitoring activities to ensure alignment with enterprise standards. Maintain and update procedures, templates, and related compliance documentation. Review first line testing methodologies and execution within the Oversight framework to ensure effectiveness. Track and report on program progress through the development of management information system reports. Identify and communicate control weaknesses or deficiencies to stakeholders, offering credible challenge where necessary. Support issue management processes and promote a strong culture of compliance across the organization. Participate in cross functional working groups focused on Monitoring and Oversight initiatives. Prepare and present comprehensive reports on compliance monitoring results, risk trends, and remediation status to senior management and the Board (or Compliance Committee). Facilitate clear and effective communication between the Compliance team, internal audit, and business units regarding monitoring scope and findings. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor's degree in Finance, Business, Law, Compliance, or a related field. 6 8+ years of experience in QA, testing, and governance roles within FCC (AML/CTF, sanctions, fraud), Regulatory Compliance, and Risk at a regulated financial institution, fintech, or payments company. Familiarity with the fintech and payments industry and its associated obligations and risks. Strong project management skills with a track record of driving complex reviews to completion with minimal supervision. Strong stakeholder management skills to ensure QA review completion and seek stakeholder buy in. Strong research and writing skills with experience drafting formal QA reports and presenting findings to senior audiences. Analytical problem solver with the ability to synthesize complex information from multiple sources to form clear, evidence based conclusions. Willingness to learn and adapt in a high paced environment. High level of integrity, discretion, and sound judgment when handling sensitive matters. Preferred qualifications: A relevant professional certification (e.g., CAMS, CRCM, CCEP, or equivalent). Experience developing and implementing monitoring and oversight frameworks. Experience with QA testing of AI/Machine Learning driven financial crime systems and controls. Experience working in a fast paced, global, and multi cultural environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. BACKGROUND: The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable. IRC UK: IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. The Purpose of the Role The International Rescue Committee (IRC) is seeking an administrative and data management professional, who will streamline operations and drive efficiencies across the corporate fundraising team in support of our mission to help refugees survive, recover and gain control of their future.The Manager, Global Corporate Partnerships - Data Administration will play an essential role in supporting the Global Corporate Partnerships (GCP) team. By managing key administrative functions of data management, reporting, information management, and meeting coordination, the role will serve as an engine for the Global Corporate Partnerships team, helping streamline operations and drive revenue.The Manager will closely collaborate across the Global Corporate Partnerships team and key departments to ensure process consistency, data integrity and best-in-class account management and business development. This position offers a multifaceted growth opportunity for someone eager to advance to front-line fundraising. Key Working Relationships Senior Director, Global Corporate Partnerships Director, Tech and Consumer Director, Financial Services and Health Associate Director, New Business KEY ACCOUNTABILITIES : Contribute to the develop and implementation of business processes that improve data management and reporting across the GCP team Maintain operational dashboards in support of tracking income streams, donor engagement and success against KPIs Assist GCP leadership team with Salesforce-specific activities to maintain portfolio assignments, update records, request prospect research and due diligence, track ongoing donor communication and activity as well as additional relationship management duties; Support AD, New Business on development and coordination of new business operations and database management to ensure accurate data and efficient reporting Drive coordination around cultivation events to include data management, team communications, tracking and follow up. Synthesize and disseminate key information to GCP such as key deliverables and deadlines for organizational priorities Support the administrative needs of the Senior Director and Directors of Global Corporate Partnerships inclusive of scheduling, reports, special projects, team meetings, and operational duties Prepare and help with materials, agendas, and briefings for internal and external meetings Develop and maintain excellent working relationships with colleagues and IRC program/support staff globally. Undertake special assignments, as directed. PERSON SPECIFICATION Essential Qualifications Work Experience: Bachelor's Degree, or equivalent experience Demonstrated Skills and Competencies: Ability to work accurately and productively in a fast-paced environment and adapt to shifting priorities. Sound written and verbal communications skills; Well-developed project management skills with the ability to take initiative, keep to timelines, and to prioritize between conflicting demands; Understanding of the role of data management and analytics in the fundraising sector Ability to analyze and interpret financial data; Ability to collaborate and establish relationships with different internal teams, regardless of distance, to garner support for initiatives and to complete project effectively Highly computer literate, to include Salesforce Ability to respond quickly to changes in short-term work priorities; Dedication to fundraising for international development, humanitarian, human rights, social justice, and US immigrant communities Ability to effectively interact with a variety of internal and external contacts with confidence and poise. Desired Qualifications: Strong project management skills, experience working on multiple projects with global cross-functional teams. Criteria in the Person Specification marked with are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme. Candidates who state that they have a disability and meet these criteria, will be invited to interview. Standard Responsibilities Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC London office Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies Standard Job Requirements The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation. Related standard content: IRC strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a team and deliver the best possible services to our clients. UK: Narrowing the Gender Gap: The IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including flexible hours (when possible), enhanced maternity/adoption leave and pay and gender-sensitive security protocols.Candidates must have the right to work in the UK.The application deadline is January 9, 2026IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.IRC UK will ensure that individuals with disabilities are provided with reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to
Jan 09, 2026
Full time
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. BACKGROUND: The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable. IRC UK: IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. The Purpose of the Role The International Rescue Committee (IRC) is seeking an administrative and data management professional, who will streamline operations and drive efficiencies across the corporate fundraising team in support of our mission to help refugees survive, recover and gain control of their future.The Manager, Global Corporate Partnerships - Data Administration will play an essential role in supporting the Global Corporate Partnerships (GCP) team. By managing key administrative functions of data management, reporting, information management, and meeting coordination, the role will serve as an engine for the Global Corporate Partnerships team, helping streamline operations and drive revenue.The Manager will closely collaborate across the Global Corporate Partnerships team and key departments to ensure process consistency, data integrity and best-in-class account management and business development. This position offers a multifaceted growth opportunity for someone eager to advance to front-line fundraising. Key Working Relationships Senior Director, Global Corporate Partnerships Director, Tech and Consumer Director, Financial Services and Health Associate Director, New Business KEY ACCOUNTABILITIES : Contribute to the develop and implementation of business processes that improve data management and reporting across the GCP team Maintain operational dashboards in support of tracking income streams, donor engagement and success against KPIs Assist GCP leadership team with Salesforce-specific activities to maintain portfolio assignments, update records, request prospect research and due diligence, track ongoing donor communication and activity as well as additional relationship management duties; Support AD, New Business on development and coordination of new business operations and database management to ensure accurate data and efficient reporting Drive coordination around cultivation events to include data management, team communications, tracking and follow up. Synthesize and disseminate key information to GCP such as key deliverables and deadlines for organizational priorities Support the administrative needs of the Senior Director and Directors of Global Corporate Partnerships inclusive of scheduling, reports, special projects, team meetings, and operational duties Prepare and help with materials, agendas, and briefings for internal and external meetings Develop and maintain excellent working relationships with colleagues and IRC program/support staff globally. Undertake special assignments, as directed. PERSON SPECIFICATION Essential Qualifications Work Experience: Bachelor's Degree, or equivalent experience Demonstrated Skills and Competencies: Ability to work accurately and productively in a fast-paced environment and adapt to shifting priorities. Sound written and verbal communications skills; Well-developed project management skills with the ability to take initiative, keep to timelines, and to prioritize between conflicting demands; Understanding of the role of data management and analytics in the fundraising sector Ability to analyze and interpret financial data; Ability to collaborate and establish relationships with different internal teams, regardless of distance, to garner support for initiatives and to complete project effectively Highly computer literate, to include Salesforce Ability to respond quickly to changes in short-term work priorities; Dedication to fundraising for international development, humanitarian, human rights, social justice, and US immigrant communities Ability to effectively interact with a variety of internal and external contacts with confidence and poise. Desired Qualifications: Strong project management skills, experience working on multiple projects with global cross-functional teams. Criteria in the Person Specification marked with are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme. Candidates who state that they have a disability and meet these criteria, will be invited to interview. Standard Responsibilities Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC London office Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies Standard Job Requirements The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation. Related standard content: IRC strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a team and deliver the best possible services to our clients. UK: Narrowing the Gender Gap: The IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including flexible hours (when possible), enhanced maternity/adoption leave and pay and gender-sensitive security protocols.Candidates must have the right to work in the UK.The application deadline is January 9, 2026IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.IRC UK will ensure that individuals with disabilities are provided with reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer's expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs. The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer's need. Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Minimum Skills: Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements: +2 years in the Salesforce Ecosystem. Salesforce product certifications are a plus ( Administrator , Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant ). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Please note: This position requires the flexibility to travel to the London office 3 days a week. Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits,
Jan 09, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer's expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs. The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer's need. Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Minimum Skills: Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements: +2 years in the Salesforce Ecosystem. Salesforce product certifications are a plus ( Administrator , Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant ). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Please note: This position requires the flexibility to travel to the London office 3 days a week. Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits,
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team At Airwallex, our mission is to empower businesses of all sizes to operate anywhere, anytime. Our Communications team is at the heart of telling the Airwallex story-driving awareness, building reputation, and supporting commercial growth across the EMEA region. We work cross functionally and globally, ensuring our messaging is unified, impactful, and tailored to each market we serve. What You'll Do Responsibilities: Work with the Director of Communications for EMEA to lead and implement multi channel communications for Airwallex's EMEA business, encompassing key company announcements, product launches, and major corporate milestones. Manage day to day newsroom activities: respond to inbound media inquiries, monitor industry news and trends, and proactively identify opportunities to insert Airwallex into the narrative. Strategically identify and pursue opportunities to increase the external presence of our executives, positioning them as thought leaders in key industry forums, including traditional and emerging media platforms, podcasts, speaking opportunities, and owned/social content. Prepare executives thoroughly for public engagements, ensuring consistent and impactful messaging. Oversee the development of compelling content, ensuring a unified corporate messaging strategy across all key company initiatives. Partner with commercial, product, marketing, and legal teams to craft communications and content strategies across channels, including media, podcasts, speaking opportunities, and owned/social content. Supervise agency relationships, provide guidance, and optimize output. Support internal communications programs such as Regional All Hands to build a positive workplace environment while aligning with external messaging and strategy. (Bonus) Bring experience working in Holland, France, Germany, or the Middle East, and/or fluency in additional European languages. Who You Are Minimum qualifications: 8+ years of communications experience, ideally in fintech, financial services, or a fast paced technology environment. Proven track record of building and executing effective communications campaigns to promote product launches and customer wins. Exceptional written and verbal communication skills. Technical aptitude; you're technologically savvy and can quickly get up to speed on modern tech stacks. Ability to manage complex projects, multiple stakeholders, and competing priorities across time zones. Direct experience and working relationships with journalists, producers, and editors. Comfort with ambiguity and the ability to problem solve, test and learn. The resilience to try and try again. Comfortable in a fast paced environment and able to reprioritize and quickly change gears. Preferred qualifications: Experience working in or with Holland, France, Germany, or the Middle East. Fluency in additional European languages. Experience managing agency relationships across multiple markets. Familiarity with analytics and measurement tools to assess communication effectiveness. Experience in crisis communications and reputation management. This description reflects both Airwallex's specific needs and best practices from leading fintechs, emphasizing multi market communications, executive profiling, agency management, and adaptability in a high growth, international environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Jan 09, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team At Airwallex, our mission is to empower businesses of all sizes to operate anywhere, anytime. Our Communications team is at the heart of telling the Airwallex story-driving awareness, building reputation, and supporting commercial growth across the EMEA region. We work cross functionally and globally, ensuring our messaging is unified, impactful, and tailored to each market we serve. What You'll Do Responsibilities: Work with the Director of Communications for EMEA to lead and implement multi channel communications for Airwallex's EMEA business, encompassing key company announcements, product launches, and major corporate milestones. Manage day to day newsroom activities: respond to inbound media inquiries, monitor industry news and trends, and proactively identify opportunities to insert Airwallex into the narrative. Strategically identify and pursue opportunities to increase the external presence of our executives, positioning them as thought leaders in key industry forums, including traditional and emerging media platforms, podcasts, speaking opportunities, and owned/social content. Prepare executives thoroughly for public engagements, ensuring consistent and impactful messaging. Oversee the development of compelling content, ensuring a unified corporate messaging strategy across all key company initiatives. Partner with commercial, product, marketing, and legal teams to craft communications and content strategies across channels, including media, podcasts, speaking opportunities, and owned/social content. Supervise agency relationships, provide guidance, and optimize output. Support internal communications programs such as Regional All Hands to build a positive workplace environment while aligning with external messaging and strategy. (Bonus) Bring experience working in Holland, France, Germany, or the Middle East, and/or fluency in additional European languages. Who You Are Minimum qualifications: 8+ years of communications experience, ideally in fintech, financial services, or a fast paced technology environment. Proven track record of building and executing effective communications campaigns to promote product launches and customer wins. Exceptional written and verbal communication skills. Technical aptitude; you're technologically savvy and can quickly get up to speed on modern tech stacks. Ability to manage complex projects, multiple stakeholders, and competing priorities across time zones. Direct experience and working relationships with journalists, producers, and editors. Comfort with ambiguity and the ability to problem solve, test and learn. The resilience to try and try again. Comfortable in a fast paced environment and able to reprioritize and quickly change gears. Preferred qualifications: Experience working in or with Holland, France, Germany, or the Middle East. Fluency in additional European languages. Experience managing agency relationships across multiple markets. Familiarity with analytics and measurement tools to assess communication effectiveness. Experience in crisis communications and reputation management. This description reflects both Airwallex's specific needs and best practices from leading fintechs, emphasizing multi market communications, executive profiling, agency management, and adaptability in a high growth, international environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
We are working with a global organisation who are seeking a proactive Finance Systems Manager to take ownership of their core finance platforms, primarily NetSuite and Planful. This role bridges Finance and IT, ensuring smooth system operations, integrations, upgrades, and ongoing optimisation across multiple regions. Responsibilities Act as the primary support contact for NetSuite, Planful, and other finance systems Lead system implementations, enhancements, and global rollouts Maintain SOPs, system documentation, and ensure strong internal controls Manage user access, configurations, reporting, dashboards, KPIs, and saved searches Manage upgrades, UAT, ticket resolution, and system troubleshooting Support integrations with third party platforms such as Salesforce and SuccessFactors Experience 5+ years' experience with NetSuite Strong knowledge of financial processes and SOX compliance Experience within multi currency environments and systems integration Familiarity with Planful, FloQast, or similar tools (preferred) Background in automation or project management is beneficial Salary: Up to £65,000 + excellent benefits Location: London How to Apply: Please apply asap with your CV to be considered for this position. You can also get in touch with me on or .
Jan 09, 2026
Full time
We are working with a global organisation who are seeking a proactive Finance Systems Manager to take ownership of their core finance platforms, primarily NetSuite and Planful. This role bridges Finance and IT, ensuring smooth system operations, integrations, upgrades, and ongoing optimisation across multiple regions. Responsibilities Act as the primary support contact for NetSuite, Planful, and other finance systems Lead system implementations, enhancements, and global rollouts Maintain SOPs, system documentation, and ensure strong internal controls Manage user access, configurations, reporting, dashboards, KPIs, and saved searches Manage upgrades, UAT, ticket resolution, and system troubleshooting Support integrations with third party platforms such as Salesforce and SuccessFactors Experience 5+ years' experience with NetSuite Strong knowledge of financial processes and SOX compliance Experience within multi currency environments and systems integration Familiarity with Planful, FloQast, or similar tools (preferred) Background in automation or project management is beneficial Salary: Up to £65,000 + excellent benefits Location: London How to Apply: Please apply asap with your CV to be considered for this position. You can also get in touch with me on or .
Posted Monday, December 15, 2025 at 11:00 AM This role is part of our Remote Monitoring Solutions product line. As an Aftersales administrator, you will be working closely in handling requests & sales opportunities provided by the Customer Support Team, the Business Development Team and the Aftersales Manager. You will work from our Milton Keynes office with the flexibility to work from home. Be a part of something bigger. At Eddyfi Technologies, we're proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives. As a world-renowned company, we're behind some of the most advanced systems in the world-delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we're just getting started. If you're passionate about technology and want your work to make a real impact, we'd love to hear from you. Our values We are customer-centric We innovate with a purpose We are results-oriented We are team players Joining our team means: Collaborating with experts dedicated to innovation and excellence in a dynamic environment. Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals. Joining a rapidly expanding company offering long-term development and success opportunities. Contributing to meaningful projects that create a lasting impact. As Aftersales Administrator, you must be able to Responsible for service subscription renewals globally. Involves validating order and service details, keeping record of the service subscription, checking the status of the equipment and preparing the invoice for finance to send to the customer. Actively manage and support various departments in reducing sim costs by concluding with customers that a project has ended and they no longer require equipment. Co-ordinate refurbishments from the point a customer requests for equipment to be assessed to the point it is returned. Additionally issue and process replacement equipment requests raised by the customer support team. Assist in day-to-day commercial aspects of aftersales activities including additional orders, site visits, remote support tasks, upgrades and training. Maintaining good communication with customers and the teams within Senceive to prepare quotations, process sales orders in line with the company commercial guidelines. Keeping track and following through on quotations and sales orders, chasing customers and Senceive teams, escalating enquiries where needed. Coordinating the returns process through all departments. Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks. What makes you an asset to our team A flexible, well organised approach with the ability to react quickly, multi-task and work to varying priorities and deadlines to meet the needs of the business Strong analytical skills and close attention to detail with good initiative and decision making A positive, professional attitude and a desire to complete tasks to the highest standard A strong, pleasant, professional communicator at all levels, with excellent interpersonal, verbal, and written communication skills Self-motivated with a proven ability to perform under pressure Experience in providing quality customer service Experience in admin / process coordination Strong analytical skills Able to work with Excel, Word, and other Office apps Experience working in a B2B or corporate environment Experience Rail, Infrastructure and construction markets Experience using Salesforce & SAP Able to speak a 2nd language ideally French / Spanish / German If you have transferable skills, even if you don't meet all the criteria, feel free to submit your application! At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.
Jan 09, 2026
Full time
Posted Monday, December 15, 2025 at 11:00 AM This role is part of our Remote Monitoring Solutions product line. As an Aftersales administrator, you will be working closely in handling requests & sales opportunities provided by the Customer Support Team, the Business Development Team and the Aftersales Manager. You will work from our Milton Keynes office with the flexibility to work from home. Be a part of something bigger. At Eddyfi Technologies, we're proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives. As a world-renowned company, we're behind some of the most advanced systems in the world-delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we're just getting started. If you're passionate about technology and want your work to make a real impact, we'd love to hear from you. Our values We are customer-centric We innovate with a purpose We are results-oriented We are team players Joining our team means: Collaborating with experts dedicated to innovation and excellence in a dynamic environment. Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals. Joining a rapidly expanding company offering long-term development and success opportunities. Contributing to meaningful projects that create a lasting impact. As Aftersales Administrator, you must be able to Responsible for service subscription renewals globally. Involves validating order and service details, keeping record of the service subscription, checking the status of the equipment and preparing the invoice for finance to send to the customer. Actively manage and support various departments in reducing sim costs by concluding with customers that a project has ended and they no longer require equipment. Co-ordinate refurbishments from the point a customer requests for equipment to be assessed to the point it is returned. Additionally issue and process replacement equipment requests raised by the customer support team. Assist in day-to-day commercial aspects of aftersales activities including additional orders, site visits, remote support tasks, upgrades and training. Maintaining good communication with customers and the teams within Senceive to prepare quotations, process sales orders in line with the company commercial guidelines. Keeping track and following through on quotations and sales orders, chasing customers and Senceive teams, escalating enquiries where needed. Coordinating the returns process through all departments. Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks. What makes you an asset to our team A flexible, well organised approach with the ability to react quickly, multi-task and work to varying priorities and deadlines to meet the needs of the business Strong analytical skills and close attention to detail with good initiative and decision making A positive, professional attitude and a desire to complete tasks to the highest standard A strong, pleasant, professional communicator at all levels, with excellent interpersonal, verbal, and written communication skills Self-motivated with a proven ability to perform under pressure Experience in providing quality customer service Experience in admin / process coordination Strong analytical skills Able to work with Excel, Word, and other Office apps Experience working in a B2B or corporate environment Experience Rail, Infrastructure and construction markets Experience using Salesforce & SAP Able to speak a 2nd language ideally French / Spanish / German If you have transferable skills, even if you don't meet all the criteria, feel free to submit your application! At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.
This is a hybrid position requiring in-office attendance one day per week at our London office. Candidates must reside within a commutable distance to be considered. As a Senior Customer Success Manager on our EMEA team, you will be a trusted advisor for between 25-30 Enterprise customers. Helping them achieve maximum value from the Fullstory suite of products. By providing best-in-class strategic guidance, you'll increase platform adoption and value realisation across your book of business. You will report to the Manager of Customer Success. CSMs are responsible for customer value, adoption, retention and expansion across the Fullstory territory customer-base, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialised book of accounts, delivering world-class service in a way that's value-driven and differentiated. You'll build close working relationships with our Sales organisation to drive retention and expansion, and will collaborate with Fullstory's Product and Marketing teams to influence platform feature decisions and positioning. In a typical day, you might: Drive Value Realisation: Ensure Fullstory's most strategic customers receive maximum value from their investment in our platform, utilising key features that drive their intended business outcomes and documenting the specific value and ROI delivered. Forge Strategic Partnerships: Create a strong partnership with your Sales counterparts to build and nurture relationships across your customer base that lead to long-term retention and commercial expansion. Master Data & AI: Monitor customer usage data, health indicators, and renewal dates to prioritise your engagement. Leverage AI tools to analyse trends and identify at risk customers, effectively creating and using playbooks as powerful tools to drive desired outcomes. Advocate Internally: Serve as a customer advocate to Fullstory's internal teams, adeptly mobilising resources across Product, Engineering, and Marketing as needed to deliver on customer goals. Author Success Plans: Act as the primary author and owner of Joint Customer Success Plans, ensuring customer business objectives are clearly documented, tracked, and aligned with Fullstory's strategic capabilities. Maintain Operational Excellence: Ensure high levels of accuracy in renewal forecasting and maintain a clean "source of truth" by consistently updating the customer journey and health signals in our internal systems. Here's what we're looking for: Proven Enterprise Impact: You bring 4+ years of experience in Customer Success, Account Management, Strategic Consulting, or related field, with a background in managing high value portfolios and navigating complex, multi stakeholder renewals. Strategic Advisory Skills: You don't just "check in" with customers; you deliver expert counsel. you have extensive experience leading executive level engagements that influence VP+ stakeholders. Analytical Curiosity: You possess a deep thinking mindset and the ability to synthesise complex data signals into clear, actionable advice that solves real world business problems. Autonomous Ownership: You are a self starter who can lead cross functional projects independently, mobilising internal teams (such as Product or Engineering) to drive customer value and mitigate churn risks. Operational Discipline: You understand that a successful partnership is built on data. You take a disciplined approach to Salesforce hygiene, renewal forecasting accuracy, and the rigorous documentation of customer KPIs. An AI First Mindset: You are already exploring how AI can optimise your efficiency and enhance the quality of your work, and you are eager to bring those learnings to the wider Fullstory team. The impact you will have in 6 Months: Increased Value Realisation across your book of business. Renewals won in collaboration with your Account Executive. Expansions opportunities created in collaboration with your Account Executive. The impact you will have in 12 Months: Customer value stories shared internally. Customer expansion opportunities shared with your Account Executive. The base salary for this position ranges from £66,300 - £78,000 GBP In addition to the base salary, this role has an OTE(on-target earnings) of £94,000-111,000 GBP. Total compensation will vary based on relevant experience, qualifications, and market conditions. About Fullstory Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We're building something special at Fullstory- and we're looking for teammates who are curious, collaborative, and driven to make an impact. We're especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer: Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross functional relationships and stay connected. We also offer a flexible PTO policy and an annual company wide closure, along with federal holidays. Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians. Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees. Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend. Team Collaboration. Connect with fellow Fullstorians through team off sites and an annual full company meet up. Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances. Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones. Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There's no problem that can't be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply- we'd love to hear from you!
Jan 09, 2026
Full time
This is a hybrid position requiring in-office attendance one day per week at our London office. Candidates must reside within a commutable distance to be considered. As a Senior Customer Success Manager on our EMEA team, you will be a trusted advisor for between 25-30 Enterprise customers. Helping them achieve maximum value from the Fullstory suite of products. By providing best-in-class strategic guidance, you'll increase platform adoption and value realisation across your book of business. You will report to the Manager of Customer Success. CSMs are responsible for customer value, adoption, retention and expansion across the Fullstory territory customer-base, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialised book of accounts, delivering world-class service in a way that's value-driven and differentiated. You'll build close working relationships with our Sales organisation to drive retention and expansion, and will collaborate with Fullstory's Product and Marketing teams to influence platform feature decisions and positioning. In a typical day, you might: Drive Value Realisation: Ensure Fullstory's most strategic customers receive maximum value from their investment in our platform, utilising key features that drive their intended business outcomes and documenting the specific value and ROI delivered. Forge Strategic Partnerships: Create a strong partnership with your Sales counterparts to build and nurture relationships across your customer base that lead to long-term retention and commercial expansion. Master Data & AI: Monitor customer usage data, health indicators, and renewal dates to prioritise your engagement. Leverage AI tools to analyse trends and identify at risk customers, effectively creating and using playbooks as powerful tools to drive desired outcomes. Advocate Internally: Serve as a customer advocate to Fullstory's internal teams, adeptly mobilising resources across Product, Engineering, and Marketing as needed to deliver on customer goals. Author Success Plans: Act as the primary author and owner of Joint Customer Success Plans, ensuring customer business objectives are clearly documented, tracked, and aligned with Fullstory's strategic capabilities. Maintain Operational Excellence: Ensure high levels of accuracy in renewal forecasting and maintain a clean "source of truth" by consistently updating the customer journey and health signals in our internal systems. Here's what we're looking for: Proven Enterprise Impact: You bring 4+ years of experience in Customer Success, Account Management, Strategic Consulting, or related field, with a background in managing high value portfolios and navigating complex, multi stakeholder renewals. Strategic Advisory Skills: You don't just "check in" with customers; you deliver expert counsel. you have extensive experience leading executive level engagements that influence VP+ stakeholders. Analytical Curiosity: You possess a deep thinking mindset and the ability to synthesise complex data signals into clear, actionable advice that solves real world business problems. Autonomous Ownership: You are a self starter who can lead cross functional projects independently, mobilising internal teams (such as Product or Engineering) to drive customer value and mitigate churn risks. Operational Discipline: You understand that a successful partnership is built on data. You take a disciplined approach to Salesforce hygiene, renewal forecasting accuracy, and the rigorous documentation of customer KPIs. An AI First Mindset: You are already exploring how AI can optimise your efficiency and enhance the quality of your work, and you are eager to bring those learnings to the wider Fullstory team. The impact you will have in 6 Months: Increased Value Realisation across your book of business. Renewals won in collaboration with your Account Executive. Expansions opportunities created in collaboration with your Account Executive. The impact you will have in 12 Months: Customer value stories shared internally. Customer expansion opportunities shared with your Account Executive. The base salary for this position ranges from £66,300 - £78,000 GBP In addition to the base salary, this role has an OTE(on-target earnings) of £94,000-111,000 GBP. Total compensation will vary based on relevant experience, qualifications, and market conditions. About Fullstory Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We're building something special at Fullstory- and we're looking for teammates who are curious, collaborative, and driven to make an impact. We're especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer: Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross functional relationships and stay connected. We also offer a flexible PTO policy and an annual company wide closure, along with federal holidays. Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians. Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees. Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend. Team Collaboration. Connect with fellow Fullstorians through team off sites and an annual full company meet up. Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances. Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones. Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There's no problem that can't be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply- we'd love to hear from you!
Grants Coordinator London/Hybrid with at least one day in the office in London in Bloomsbury Street (Tuesdays) Permanent Part time - 21 hours per week (spread over 3, 4 or 5 days) Salary £30,000-£36,000 pro rata depending on experience Excellent benefits including 24 days annual leave (pro rata for part time), plus bank holidays and 6% pension contribution Do you genuinely enjoy administration, taking pride in attention to detail, and working with a friendly team? Are you committed to defending human rights and human dignity, and interested in issues affecting marginalised and excluded people? Are you able to form and develop strong working relationships with a range of individuals and groups? Charity People are proud to be partnering with a charitable trust which champions human dignity and supports marginalised and excluded groups, to recruit a Grants Coordinator to join their small team. Founded in 1990, the trust funds organisations that support marginalised and excluded people, with a focus on: migrants, refugees and people seeking asylum; criminal legal system and penal reform; the Human Rights Framework; and access to justice. Striving to be a supportive and relational grant maker, and to listen carefully to applicants and grant holders through a thoughtful and steadfast approach to some of society's most complex social issues, AB Charitable Trust centres values in all their work: a focus on justice and rights first and foremost; promoting collaboration to tackle systemic issues; a commitment to learning and reflective practice; and ensuring grant processes are efficient, proportionate and do not waste people's time unnecessarily. With a grant giving budget which is growing to £15 million per year by 2027, it is an exciting time to join as the charity as it looks towards its longer-term future beyond their current strategy. The Grants Coordinator is a key role within the team. They will work closely with the Team and Grants Coordinator to provide essential underpinning support for all aspects of the team's work, to ensure the effective delivery and recording of the trust's grant-making programmes. The Grant Coordinator's work supports the Grants Managers and the work of the whole team. Key responsibilities Grants Administration: Manage all aspects of the grants cycle, including applications, payments, reporting, and enquiries, while maintaining accurate records on Salesforce and liaising with suppliers and the Finance team. Database and website management: Maintain and enhance Salesforce grant management processes, ensure accurate data for reporting, and keep the Trust's website updated and effective. Office and team administration: Provide efficient administrative support for the team and board, including diary and travel management, process documentation, GDPR compliance, and assistance with projects and events. Be a supportive first point of contact for all who contact the organisation The Grants Coordinator will need to be a team player who can work collaboratively and add value to the work. You will need to genuinely enjoy administration, be interested in the trust's priority areas, and like building relationships. You will have emotional intelligence, and will enjoy being part of a small, friendly team. You will need experience of working with a range administrative systems and processes, be a good communicator and team player, and be flexible, organised, and have a demonstrable passion for our work. The charity are particularly keen to hear from candidates who have a connection to the kinds of organisations and groups they fund and/or personal experience of the priority areas. The role is 21 hours per week. The trust are flexible about how these hours are worked, such as over 3 days or spread over 5 days. The team are in the office on Tuesdays so this will need to be one of your working days. The office is based on Bloomsbury St (WC1B 3SR). The role is subject to satisfactory references and a basic DBS check. How to apply: The application process is CV and Supporting Statement. For more information about the role, and to receive the full job pack for the role, please share your CV via the link below. The closing date is 5pm on Wednesday 21 January. Interviews will take place on Wednesday 4 February. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Jan 09, 2026
Full time
Grants Coordinator London/Hybrid with at least one day in the office in London in Bloomsbury Street (Tuesdays) Permanent Part time - 21 hours per week (spread over 3, 4 or 5 days) Salary £30,000-£36,000 pro rata depending on experience Excellent benefits including 24 days annual leave (pro rata for part time), plus bank holidays and 6% pension contribution Do you genuinely enjoy administration, taking pride in attention to detail, and working with a friendly team? Are you committed to defending human rights and human dignity, and interested in issues affecting marginalised and excluded people? Are you able to form and develop strong working relationships with a range of individuals and groups? Charity People are proud to be partnering with a charitable trust which champions human dignity and supports marginalised and excluded groups, to recruit a Grants Coordinator to join their small team. Founded in 1990, the trust funds organisations that support marginalised and excluded people, with a focus on: migrants, refugees and people seeking asylum; criminal legal system and penal reform; the Human Rights Framework; and access to justice. Striving to be a supportive and relational grant maker, and to listen carefully to applicants and grant holders through a thoughtful and steadfast approach to some of society's most complex social issues, AB Charitable Trust centres values in all their work: a focus on justice and rights first and foremost; promoting collaboration to tackle systemic issues; a commitment to learning and reflective practice; and ensuring grant processes are efficient, proportionate and do not waste people's time unnecessarily. With a grant giving budget which is growing to £15 million per year by 2027, it is an exciting time to join as the charity as it looks towards its longer-term future beyond their current strategy. The Grants Coordinator is a key role within the team. They will work closely with the Team and Grants Coordinator to provide essential underpinning support for all aspects of the team's work, to ensure the effective delivery and recording of the trust's grant-making programmes. The Grant Coordinator's work supports the Grants Managers and the work of the whole team. Key responsibilities Grants Administration: Manage all aspects of the grants cycle, including applications, payments, reporting, and enquiries, while maintaining accurate records on Salesforce and liaising with suppliers and the Finance team. Database and website management: Maintain and enhance Salesforce grant management processes, ensure accurate data for reporting, and keep the Trust's website updated and effective. Office and team administration: Provide efficient administrative support for the team and board, including diary and travel management, process documentation, GDPR compliance, and assistance with projects and events. Be a supportive first point of contact for all who contact the organisation The Grants Coordinator will need to be a team player who can work collaboratively and add value to the work. You will need to genuinely enjoy administration, be interested in the trust's priority areas, and like building relationships. You will have emotional intelligence, and will enjoy being part of a small, friendly team. You will need experience of working with a range administrative systems and processes, be a good communicator and team player, and be flexible, organised, and have a demonstrable passion for our work. The charity are particularly keen to hear from candidates who have a connection to the kinds of organisations and groups they fund and/or personal experience of the priority areas. The role is 21 hours per week. The trust are flexible about how these hours are worked, such as over 3 days or spread over 5 days. The team are in the office on Tuesdays so this will need to be one of your working days. The office is based on Bloomsbury St (WC1B 3SR). The role is subject to satisfactory references and a basic DBS check. How to apply: The application process is CV and Supporting Statement. For more information about the role, and to receive the full job pack for the role, please share your CV via the link below. The closing date is 5pm on Wednesday 21 January. Interviews will take place on Wednesday 4 February. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
The role holder will primarily report to the Financial Analysis Manager within the Global Finance Team and secondarily report to Financial Budget and Reporting Manager. The purpose of this role is to: Enable the organization to have accurate, timely and reliable budgetary information. Empowering budget holders, communicating with largely a non-finance audience. Goal driven and ability to meet budgetary objectives. Participate in delivering the step-change of financial data reporting, improving the quality, accuracy, and timeliness of critical management information to drive decision-making. To achieve this, you will be involved in the budget process, in the development of reporting and monitoring tools and, more generally, in matters relating to the quality and analysis of financial data. The Financial Analysis and Budget Officer will engage primarily with all the budget holders within the organization and the teams responsible for revenue generation. They will need to communicate and work in close collaboration and consultation with the support function teams, including general accounting, IT and procurement teams. The expected result is smooth process delivery and integrated fit for purpose reports that are easily accessible in the financial IT system. The Challenge Looking ahead to 2030, we are targeting reducing GHG emissions from cotton production by half, big cuts in synthetic pesticide use, improve soil health across our network, improve farm income and support women's empowerment among farmers and farm workers. Responsibilities We are seeking a motivated Financial Analysis and Budget Officer to join our Global Finance Team. In this role, you will be responsible for Supporting the internal budgeting and planning process to meet the needs of the organisation and ensure its smooth running. Supporting to redesign, adapt and improve the internal financial reporting and management information. Assist the financial analysis manager to prepare monthly, quarterly, and annual financial reports by extracting, compiling and formatting financial data into clear and concise management reports. Supporting the financial budget and reporting manager to upload approved budget in our financial system. Developing, maintaining and updating reporting templates and dashboards using Excel, Power BI, Salesforce/Certinia or other tools, in collaboration with other support functions team member (including IT). Assisting in answering queries/questions from budget holders on their actual versus budget variations. Checking data quality in Certinia (financial ERP) and ensure consistency of information, liaising in between budget holders, budgeting team and general accounting team. Coordinate with accounting and finance teams to reconcile data discrepancies, reviewing both general and analytical accounting aspects Assisting in analysing financial data to identify trends and variances and supporting managers for any ad-hoc requests. Perform analysis with practical and timely financial information. Helping streamline budgeting and reporting processes and automate repetitive tasks. Experience the following skills, knowledge, and experience: Bachelor's degree in business administration, data and system or finance and accounting. Minimum 2 years professional experience in a similar role or scope of responsibilities. Proven experience in analysing financial information, with understanding of both general and analytical accounting. Proficiency in IT literacy, to include MS Word; MS PowerPoint; MS Excel; MS Outlook as well as experience working with systems and Database management. Advanced MS Excel skills in particular. Proven experience with extracting and preparing reports from a financial system handling important volume of data. An ability to manage time efficiently and meet deadlines in a dynamic, changeable environment. Clear communicator in English: orally and written. Good interpersonal skills and the ability to work collaboratively with diverse groups of people in a multicultural and team-oriented environment. Knowledge of PowerBI or similar technology is a plus, as well as previous experience with SalesForce/Certinia or a similar financial system. Experience working within an NGO or sustainability-focused organisation. What we offer Hybrid working - once a week in the central London office The opportunity to work from anywhere in the world for up to one month per year Flexible working, with core hours from 10 am to 4 pm local time Continuous learning and development A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home Enhanced parental benefits The opportunity to make your mark and make a difference. Working arrangements The position is full-time (40 hours per week) and will be based in London. Better Cotton Initiative offers flexible working, with core hours being 10 am - 4 pm. The position may require some international travel. Apply now Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 16.01.2026 via the application link. In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton Initiative. We want to see your personal style - what makes you tick and why you think your next opportunity is here with us. Better Cotton Initiative does not use artificial intelligence or automated screening tools in its hiring process. Every application is reviewed by our People & Culture team and relevant hiring managers to ensure a fair and human-led assessment experience. Our hiring process Initial Screening Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicant. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected. Interviews If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton Initiative may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position. Assessment and Testing Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes. Reference Checks Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton Initiative to provide insights into their performance and capabilities. After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover. About Better Cotton Initiative Better Cotton Initiative is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world's cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide. About our Values The post holder will be expected to operate in line with our workplace values which are: Trustworthy (including honest, transparent, credible) Integrity (including responsible, authentic) Positive (including problem-solving, pragmatic) Engaging (including adaptable, inclusive, holistic) Daring (including courageous, innovative, game-changing) Better Cotton Initiative is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources. We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore . click apply for full job details
Jan 09, 2026
Full time
The role holder will primarily report to the Financial Analysis Manager within the Global Finance Team and secondarily report to Financial Budget and Reporting Manager. The purpose of this role is to: Enable the organization to have accurate, timely and reliable budgetary information. Empowering budget holders, communicating with largely a non-finance audience. Goal driven and ability to meet budgetary objectives. Participate in delivering the step-change of financial data reporting, improving the quality, accuracy, and timeliness of critical management information to drive decision-making. To achieve this, you will be involved in the budget process, in the development of reporting and monitoring tools and, more generally, in matters relating to the quality and analysis of financial data. The Financial Analysis and Budget Officer will engage primarily with all the budget holders within the organization and the teams responsible for revenue generation. They will need to communicate and work in close collaboration and consultation with the support function teams, including general accounting, IT and procurement teams. The expected result is smooth process delivery and integrated fit for purpose reports that are easily accessible in the financial IT system. The Challenge Looking ahead to 2030, we are targeting reducing GHG emissions from cotton production by half, big cuts in synthetic pesticide use, improve soil health across our network, improve farm income and support women's empowerment among farmers and farm workers. Responsibilities We are seeking a motivated Financial Analysis and Budget Officer to join our Global Finance Team. In this role, you will be responsible for Supporting the internal budgeting and planning process to meet the needs of the organisation and ensure its smooth running. Supporting to redesign, adapt and improve the internal financial reporting and management information. Assist the financial analysis manager to prepare monthly, quarterly, and annual financial reports by extracting, compiling and formatting financial data into clear and concise management reports. Supporting the financial budget and reporting manager to upload approved budget in our financial system. Developing, maintaining and updating reporting templates and dashboards using Excel, Power BI, Salesforce/Certinia or other tools, in collaboration with other support functions team member (including IT). Assisting in answering queries/questions from budget holders on their actual versus budget variations. Checking data quality in Certinia (financial ERP) and ensure consistency of information, liaising in between budget holders, budgeting team and general accounting team. Coordinate with accounting and finance teams to reconcile data discrepancies, reviewing both general and analytical accounting aspects Assisting in analysing financial data to identify trends and variances and supporting managers for any ad-hoc requests. Perform analysis with practical and timely financial information. Helping streamline budgeting and reporting processes and automate repetitive tasks. Experience the following skills, knowledge, and experience: Bachelor's degree in business administration, data and system or finance and accounting. Minimum 2 years professional experience in a similar role or scope of responsibilities. Proven experience in analysing financial information, with understanding of both general and analytical accounting. Proficiency in IT literacy, to include MS Word; MS PowerPoint; MS Excel; MS Outlook as well as experience working with systems and Database management. Advanced MS Excel skills in particular. Proven experience with extracting and preparing reports from a financial system handling important volume of data. An ability to manage time efficiently and meet deadlines in a dynamic, changeable environment. Clear communicator in English: orally and written. Good interpersonal skills and the ability to work collaboratively with diverse groups of people in a multicultural and team-oriented environment. Knowledge of PowerBI or similar technology is a plus, as well as previous experience with SalesForce/Certinia or a similar financial system. Experience working within an NGO or sustainability-focused organisation. What we offer Hybrid working - once a week in the central London office The opportunity to work from anywhere in the world for up to one month per year Flexible working, with core hours from 10 am to 4 pm local time Continuous learning and development A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home Enhanced parental benefits The opportunity to make your mark and make a difference. Working arrangements The position is full-time (40 hours per week) and will be based in London. Better Cotton Initiative offers flexible working, with core hours being 10 am - 4 pm. The position may require some international travel. Apply now Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 16.01.2026 via the application link. In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton Initiative. We want to see your personal style - what makes you tick and why you think your next opportunity is here with us. Better Cotton Initiative does not use artificial intelligence or automated screening tools in its hiring process. Every application is reviewed by our People & Culture team and relevant hiring managers to ensure a fair and human-led assessment experience. Our hiring process Initial Screening Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicant. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected. Interviews If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton Initiative may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position. Assessment and Testing Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes. Reference Checks Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton Initiative to provide insights into their performance and capabilities. After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover. About Better Cotton Initiative Better Cotton Initiative is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world's cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide. About our Values The post holder will be expected to operate in line with our workplace values which are: Trustworthy (including honest, transparent, credible) Integrity (including responsible, authentic) Positive (including problem-solving, pragmatic) Engaging (including adaptable, inclusive, holistic) Daring (including courageous, innovative, game-changing) Better Cotton Initiative is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources. We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore . click apply for full job details
. About the team: Our Programme Delivery Office brings together experts in Project, Change, Programme Management and Digital Transformation to deliver transformational initiatives across Elsevier's analytical and digital ecosystem.Our mission is to enable strategic execution that creates measurable value for our customers, our teams, and our business. We partner globally across business units to drive innovation, improve efficiency, and ensure the seamless delivery of business & technology transformation. About the role: The Transformation Programme Director is a senior orchestrator who helps turn strategy into sustained business outcomes. Beyond delivering programmes, you will support shaping the target operating model, orchestrate change across process, data, technology and people, and help ensure value is realised and reported.You will initially programme manage the Polaris Programme - a multi-phase transformation designed to harmonise and optimise Elsevier's Lead-to-Invoice processes and capabilities across all business units. You will manage the programme roadmap that blends best-in-class sales practices, process excellence, data foundations, and AI/automation to deliver a future-ready, scalable revenue platform.The role joins in the early stages of Phase 1 (Process Harmonisation), where we will establish a common blueprint, drive adoption and harmonise ways of working. Future phases will support business onboarding, adoption and realisation of the strategic benefits of the transformation.Working with senior stakeholders, project managers and delivery teams, you will ensure clear governance, alignment, and delivery of outcomes that drive long-term business value. Key responsibilities: Directing the delivery of programme outcomes aligned to strategic business objectives, with a focus on driving transformation and long-term value. Establishing pragmatic governance, dependency management and decision rights across programmes and functions. Developing trusted relationships with senior stakeholders to enable decision-making and ensure alignment across global teams. Communicating progress with transparency, from executive sponsors to front-line teams; escalate early on structural risks. Safeguarding scope, schedule, budget and quality; run RAID, dependency and change control rigorously. Supporting and empowering project teams, holding them to outcome-based milestones, stopping or steering activities that don't add value Requirements: Proven leadership of large-scale Sales / Lead-to-Invoice / Salesforce transformation within a complex, global matrix organisation. Strong commercial acumen, with experience in vendor and budget management. Exceptional stakeholder management and influencing skills at the executive level. Strategic thinker with the ability to simplify complexity and bring clarity to multiple workstreams. Track record of value-centric delivery-OKRs, benefits realisation, and adoption metrics Demonstrated ability to lead and motivate diverse teams, fostering engagement through a shared purpose and clear outcomes. Consultative and collaborative approach comfortable leading across business and technology. Experience matrix managing teams of varying sizes and capabilities, applying different motivational and development strategies as needed. The Ideal Candidate- You are a confident and empathetic leader who thrives in complex environments. You bring structure where there is ambiguity, foster alignment across diverse stakeholders, and inspire teams to deliver transformational change. You combine strategic insight with execution discipline, ensuring programs deliver measurable outcomes that advance our business goals.Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make a significant impact, we encourage you to apply. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working for you We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Comprehensive Pension Plan Home, office, or commuting allowance. Generous vacation entitlement and option for sabbatical leave Maternity, Paternity, Adoption and Family Care leave Flexible working hours Personal Choice budget Internal communities and networks Various employee discounts Recruitment introduction reward Employee Assistance Program (global) About the business - A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education, and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Transformation Programme Director Are you a strategic programme leader Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed
Jan 09, 2026
Full time
. About the team: Our Programme Delivery Office brings together experts in Project, Change, Programme Management and Digital Transformation to deliver transformational initiatives across Elsevier's analytical and digital ecosystem.Our mission is to enable strategic execution that creates measurable value for our customers, our teams, and our business. We partner globally across business units to drive innovation, improve efficiency, and ensure the seamless delivery of business & technology transformation. About the role: The Transformation Programme Director is a senior orchestrator who helps turn strategy into sustained business outcomes. Beyond delivering programmes, you will support shaping the target operating model, orchestrate change across process, data, technology and people, and help ensure value is realised and reported.You will initially programme manage the Polaris Programme - a multi-phase transformation designed to harmonise and optimise Elsevier's Lead-to-Invoice processes and capabilities across all business units. You will manage the programme roadmap that blends best-in-class sales practices, process excellence, data foundations, and AI/automation to deliver a future-ready, scalable revenue platform.The role joins in the early stages of Phase 1 (Process Harmonisation), where we will establish a common blueprint, drive adoption and harmonise ways of working. Future phases will support business onboarding, adoption and realisation of the strategic benefits of the transformation.Working with senior stakeholders, project managers and delivery teams, you will ensure clear governance, alignment, and delivery of outcomes that drive long-term business value. Key responsibilities: Directing the delivery of programme outcomes aligned to strategic business objectives, with a focus on driving transformation and long-term value. Establishing pragmatic governance, dependency management and decision rights across programmes and functions. Developing trusted relationships with senior stakeholders to enable decision-making and ensure alignment across global teams. Communicating progress with transparency, from executive sponsors to front-line teams; escalate early on structural risks. Safeguarding scope, schedule, budget and quality; run RAID, dependency and change control rigorously. Supporting and empowering project teams, holding them to outcome-based milestones, stopping or steering activities that don't add value Requirements: Proven leadership of large-scale Sales / Lead-to-Invoice / Salesforce transformation within a complex, global matrix organisation. Strong commercial acumen, with experience in vendor and budget management. Exceptional stakeholder management and influencing skills at the executive level. Strategic thinker with the ability to simplify complexity and bring clarity to multiple workstreams. Track record of value-centric delivery-OKRs, benefits realisation, and adoption metrics Demonstrated ability to lead and motivate diverse teams, fostering engagement through a shared purpose and clear outcomes. Consultative and collaborative approach comfortable leading across business and technology. Experience matrix managing teams of varying sizes and capabilities, applying different motivational and development strategies as needed. The Ideal Candidate- You are a confident and empathetic leader who thrives in complex environments. You bring structure where there is ambiguity, foster alignment across diverse stakeholders, and inspire teams to deliver transformational change. You combine strategic insight with execution discipline, ensuring programs deliver measurable outcomes that advance our business goals.Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make a significant impact, we encourage you to apply. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working for you We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Comprehensive Pension Plan Home, office, or commuting allowance. Generous vacation entitlement and option for sabbatical leave Maternity, Paternity, Adoption and Family Care leave Flexible working hours Personal Choice budget Internal communities and networks Various employee discounts Recruitment introduction reward Employee Assistance Program (global) About the business - A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education, and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Transformation Programme Director Are you a strategic programme leader Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed
Our client is seeking an experienced Growth Marketing Manager to join their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Our client requires a highly motivated, energetic candidate with the ability to thoroughly research and own the paid digital components of the role, supported by strong foundational Google expertise. Key Responsibilities as Growth Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data and analytics to inform audience segmentation, targeting strategies, and message development Lead, coach, and mentor a Campaign Executive Champion innovation, incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or B2B environment Proven ability to plan, implement, and optimise multi-channel marketing campaigns with measurable outcomes Strong copywriting and communication skills Highly analytical and data-driven Proficiency in marketing automation and analytics platforms, such as Pardot, Salesforce, Google Analytics, and WordPress (desirable) Strong budget management and commercial acumen, with experience delivering campaigns against defined KPIs Excellent project management and organisational skills, with meticulous attention to detail Collaborative, proactive, and adaptable, Staff management experience Benefits and Rewards: Flexible working arrangements, including the option to work from home 29 days of annual leave, plus access to Perkbox benefits and wellbeing initiatives Three annual charity days to support community engagement Discretionary annual bonus aligned with individual and company performance Life insurance provided following completion of probation A professional and collaborative environment that values innovation, excellence, and career development
Jan 09, 2026
Full time
Our client is seeking an experienced Growth Marketing Manager to join their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Our client requires a highly motivated, energetic candidate with the ability to thoroughly research and own the paid digital components of the role, supported by strong foundational Google expertise. Key Responsibilities as Growth Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data and analytics to inform audience segmentation, targeting strategies, and message development Lead, coach, and mentor a Campaign Executive Champion innovation, incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or B2B environment Proven ability to plan, implement, and optimise multi-channel marketing campaigns with measurable outcomes Strong copywriting and communication skills Highly analytical and data-driven Proficiency in marketing automation and analytics platforms, such as Pardot, Salesforce, Google Analytics, and WordPress (desirable) Strong budget management and commercial acumen, with experience delivering campaigns against defined KPIs Excellent project management and organisational skills, with meticulous attention to detail Collaborative, proactive, and adaptable, Staff management experience Benefits and Rewards: Flexible working arrangements, including the option to work from home 29 days of annual leave, plus access to Perkbox benefits and wellbeing initiatives Three annual charity days to support community engagement Discretionary annual bonus aligned with individual and company performance Life insurance provided following completion of probation A professional and collaborative environment that values innovation, excellence, and career development
Customer Success Manager at Birdeye in United Kingdom - Apply now! Sales Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Birdeye is seeking a passionate and dynamic Mid-Market Account Executive who is excited to explore new markets and make a significant impact. If you are driven by a love for sales, have a strong track record, and thrive in a competitive environment, this opportunity is for you. With a market opportunity exceeding $10 billion in the US alone and even larger globally, our solutions offer benefits to every business. We're looking for motivated individuals who are eager to help us grow, achieve our goals, and enjoy the journey along the way. What You'll Be Doing Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality-you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes - document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You'll Join Us At Birdeye, we seek to innovate and to be the product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. Benefits 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) Flexible PTO 401(k) with company match Flexible work from home options available Maternity & Paternity Leave Employee Resource Groups - network with like-minded "Birds" Abundant opportunities that come with a dynamic and fast-growing organization! Apply Apply Related Job Openings Account Executive United Kingdom
Jan 08, 2026
Full time
Customer Success Manager at Birdeye in United Kingdom - Apply now! Sales Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal - it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Birdeye is seeking a passionate and dynamic Mid-Market Account Executive who is excited to explore new markets and make a significant impact. If you are driven by a love for sales, have a strong track record, and thrive in a competitive environment, this opportunity is for you. With a market opportunity exceeding $10 billion in the US alone and even larger globally, our solutions offer benefits to every business. We're looking for motivated individuals who are eager to help us grow, achieve our goals, and enjoy the journey along the way. What You'll Be Doing Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer's overall experience with Birdeye. We'll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality-you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes - document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You'll Join Us At Birdeye, we seek to innovate and to be the product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. Benefits 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) Flexible PTO 401(k) with company match Flexible work from home options available Maternity & Paternity Leave Employee Resource Groups - network with like-minded "Birds" Abundant opportunities that come with a dynamic and fast-growing organization! Apply Apply Related Job Openings Account Executive United Kingdom
Community Foundations for Lancashire and Merseyside
About us Community Foundations for Lancashire and Merseyside (CFLM) is a leading local charity that connects people, businesses and partners with the grassroots projects making a real difference across our region. We manage charitable funds, support community initiatives, and drive meaningful, measurable impact across Lancashire and Merseyside. Our mission is simple: strengthen communities, empower local people, and create lasting change where it s needed most. Role Summary This role brings together operational leadership, executive support, and administrative coordination. You will ensure the organisation runs efficiently day-to-day while also driving longer term improvements that support CFLM s strategic goals - including achieving annual surpluses and meeting ambitious income targets. As the operational lead, you will work closely with colleagues across all departments and manage key relationships with external providers in HR, IT, and facilities. You will also play a central role in governance processes and provide high quality administrative support to the CEO and Deputy CEO. Projects you will lead on include completing UKCF Quality Assurance and implementing the UKCF CRM (Salesforce) system. Please see the full job description and Person specification.
Jan 08, 2026
Full time
About us Community Foundations for Lancashire and Merseyside (CFLM) is a leading local charity that connects people, businesses and partners with the grassroots projects making a real difference across our region. We manage charitable funds, support community initiatives, and drive meaningful, measurable impact across Lancashire and Merseyside. Our mission is simple: strengthen communities, empower local people, and create lasting change where it s needed most. Role Summary This role brings together operational leadership, executive support, and administrative coordination. You will ensure the organisation runs efficiently day-to-day while also driving longer term improvements that support CFLM s strategic goals - including achieving annual surpluses and meeting ambitious income targets. As the operational lead, you will work closely with colleagues across all departments and manage key relationships with external providers in HR, IT, and facilities. You will also play a central role in governance processes and provide high quality administrative support to the CEO and Deputy CEO. Projects you will lead on include completing UKCF Quality Assurance and implementing the UKCF CRM (Salesforce) system. Please see the full job description and Person specification.
The Senior Funding Operations Officer is a key role in the Finance and Funding Operations team, that provides operational and financial support across the organisation. The role is responsible for: Grant and contract management activities, ensuring all grants and contracts are progressed appropriately and systems are kept up to date Liaising with teams, both inside the organisation and externally, to ensure the smooth running of grant processes Managing complex operational administrative issues Assuming joint responsibility with the rest of the Finance and Operations team for: maintaining the accuracy and integrity of the grants management system; preventing fraud; providing cover for absent colleagues when required; and performing any other tasks as may reasonably be required for the team to operate effectively. Key Responsibilities Grants management (for Impact on Urban Health, NHS Charities and Special fund grants) Managing the process of ensuring ongoing grant requirements (such as reports and milestones) are met, including producing monthly reports of outstanding requirements, supporting Funding Operations Officers with requesting conditions/reports and following up on these requests when not received, and liaising with internal grant managers regarding persistent issues. Managing the post-award workflow for grants, including production of grant documentation and working with grant managers to establish payment and reporting schedules and updating grant management systems. Carrying out due diligence checks on grant applicants. Producing and actioning reports to ensure that grant records are accurate and properly reflect the stage each grant has reached, in particular, ensuring grants are closed appropriately and any outstanding funds are written back to enable further grant funding. Provide assistance to the Funding Operations Officers with queries regarding post-award processes. Support grant managers with the monitoring of complex grants and portfolios, ensuring compliance with terms and conditions. Ensuring clear audit trail of approval of awards and conditions to ensure efficient execution of grant agreements and payment of grant instalments. Reviewing investment papers for Impact on Urban Health projects Processing of all charitable spend ensuring compliance with grant agreements Contract management Carrying out due diligence checks on new contractors. Maintaining appropriate records in relation to service contracts, including adding and updating contract records on internal systems. Processing of all charitable spend ensuring compliance with signed contracts Special purpose fund management Supporting communications with fund holders, including writing and distributing newsletters, and drafting key messages as required. Providing assistance to Funding Operations Officers with complex queries and management of spending commitments and related invoices. Managing queries from Guy's and St Thomas' NHS Foundation Trust Finance staff and fundholders in relation to invoice payments. Authorisation of Special Purpose Fund expense claims and invoices in absence of Funding Operations Manager. General Providing cover for the Funding Operations Manager, as appropriate. Deputising for the Funding Operations Manager at Executive Investment Committee meetings to contribute to the Funding Operations perspective on discussions about grant applications, due diligences and awards. Assist with the development of Salesforce, new or improved processes, and new ways of working through user testing and development of guidance. Ensure grants and contract records are accurately maintained. Creating and maintaining reports to support effective management of grants and contracts Provide absence cover for other Funding Operations team members as agreed from time-to-time. Support induction of new colleagues across the Foundation, and development and dissemination of guidance. Liaising with Guy's & St Thomas' NHS Foundation Trust finance staff to ensure all charitable payments for the Trust are made in an accurate and timely way and provide regular updates and reports regarding payments due and invoices received. The post holder will be working in a developing environment and will therefore be expected to undertake other appropriate duties as required for the effective operation of the Foundation. Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. Skills, abilities, and attributes : Self-starter who is adaptable, works with integrity, and exhibits the Foundation's enterprising, collaborative, inclusive and delivery-minded cultural and behavioural values. Willing to learn and develop new skills, and help to develop the knowledge and skills of peers. Committed to the principle of continuous improvement, with careful attention to detail and due process. Committed to delivering consistent and high-quality customer service to both internal and external stakeholders. Good interpersonal skills and able to effectively liaise with both internal and external communities. Confident in communicating well, both in writing and verbally, and exhibits listening and influencing skills. Problem solving skills, able to use initiative and actively seeks pragmatic solutions. Good planning and organisational skills, able to work to multiple prioritised tasks, targets and deadlines, with careful attention to detail. Team player, with an ability to support effective working relationships. A self-sufficient individual, who enjoys the challenge of working with multiple stakeholders and complex systems Knowledge, experience, and qualifications: Familiarity with grant making and grant management processes. Familiarity with financial concepts around invoicing and grant payments. Able to communicate effectively with others, both verbally and in writing, especially when explaining process. Computer literacy. Experience of grants administration. Experience in financial reconciliations Regular use of database/CRM systems, finance systems and grants management systems. Experience using the Microsoft Office suite. Desirable Familiarity with Salesforce or other grant management systems. Some familiarity with health/social care/voluntary sector technical language and organisations. Understanding of contract and supplier management. Experience working within the charity sector. Report development and data analysis skills
Jan 08, 2026
Full time
The Senior Funding Operations Officer is a key role in the Finance and Funding Operations team, that provides operational and financial support across the organisation. The role is responsible for: Grant and contract management activities, ensuring all grants and contracts are progressed appropriately and systems are kept up to date Liaising with teams, both inside the organisation and externally, to ensure the smooth running of grant processes Managing complex operational administrative issues Assuming joint responsibility with the rest of the Finance and Operations team for: maintaining the accuracy and integrity of the grants management system; preventing fraud; providing cover for absent colleagues when required; and performing any other tasks as may reasonably be required for the team to operate effectively. Key Responsibilities Grants management (for Impact on Urban Health, NHS Charities and Special fund grants) Managing the process of ensuring ongoing grant requirements (such as reports and milestones) are met, including producing monthly reports of outstanding requirements, supporting Funding Operations Officers with requesting conditions/reports and following up on these requests when not received, and liaising with internal grant managers regarding persistent issues. Managing the post-award workflow for grants, including production of grant documentation and working with grant managers to establish payment and reporting schedules and updating grant management systems. Carrying out due diligence checks on grant applicants. Producing and actioning reports to ensure that grant records are accurate and properly reflect the stage each grant has reached, in particular, ensuring grants are closed appropriately and any outstanding funds are written back to enable further grant funding. Provide assistance to the Funding Operations Officers with queries regarding post-award processes. Support grant managers with the monitoring of complex grants and portfolios, ensuring compliance with terms and conditions. Ensuring clear audit trail of approval of awards and conditions to ensure efficient execution of grant agreements and payment of grant instalments. Reviewing investment papers for Impact on Urban Health projects Processing of all charitable spend ensuring compliance with grant agreements Contract management Carrying out due diligence checks on new contractors. Maintaining appropriate records in relation to service contracts, including adding and updating contract records on internal systems. Processing of all charitable spend ensuring compliance with signed contracts Special purpose fund management Supporting communications with fund holders, including writing and distributing newsletters, and drafting key messages as required. Providing assistance to Funding Operations Officers with complex queries and management of spending commitments and related invoices. Managing queries from Guy's and St Thomas' NHS Foundation Trust Finance staff and fundholders in relation to invoice payments. Authorisation of Special Purpose Fund expense claims and invoices in absence of Funding Operations Manager. General Providing cover for the Funding Operations Manager, as appropriate. Deputising for the Funding Operations Manager at Executive Investment Committee meetings to contribute to the Funding Operations perspective on discussions about grant applications, due diligences and awards. Assist with the development of Salesforce, new or improved processes, and new ways of working through user testing and development of guidance. Ensure grants and contract records are accurately maintained. Creating and maintaining reports to support effective management of grants and contracts Provide absence cover for other Funding Operations team members as agreed from time-to-time. Support induction of new colleagues across the Foundation, and development and dissemination of guidance. Liaising with Guy's & St Thomas' NHS Foundation Trust finance staff to ensure all charitable payments for the Trust are made in an accurate and timely way and provide regular updates and reports regarding payments due and invoices received. The post holder will be working in a developing environment and will therefore be expected to undertake other appropriate duties as required for the effective operation of the Foundation. Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. Skills, abilities, and attributes : Self-starter who is adaptable, works with integrity, and exhibits the Foundation's enterprising, collaborative, inclusive and delivery-minded cultural and behavioural values. Willing to learn and develop new skills, and help to develop the knowledge and skills of peers. Committed to the principle of continuous improvement, with careful attention to detail and due process. Committed to delivering consistent and high-quality customer service to both internal and external stakeholders. Good interpersonal skills and able to effectively liaise with both internal and external communities. Confident in communicating well, both in writing and verbally, and exhibits listening and influencing skills. Problem solving skills, able to use initiative and actively seeks pragmatic solutions. Good planning and organisational skills, able to work to multiple prioritised tasks, targets and deadlines, with careful attention to detail. Team player, with an ability to support effective working relationships. A self-sufficient individual, who enjoys the challenge of working with multiple stakeholders and complex systems Knowledge, experience, and qualifications: Familiarity with grant making and grant management processes. Familiarity with financial concepts around invoicing and grant payments. Able to communicate effectively with others, both verbally and in writing, especially when explaining process. Computer literacy. Experience of grants administration. Experience in financial reconciliations Regular use of database/CRM systems, finance systems and grants management systems. Experience using the Microsoft Office suite. Desirable Familiarity with Salesforce or other grant management systems. Some familiarity with health/social care/voluntary sector technical language and organisations. Understanding of contract and supplier management. Experience working within the charity sector. Report development and data analysis skills
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We're looking for an Engineering Manager to work on our Supporter Revenue stream within the Product & Engineering department. The Supporter Revenue stream currently comprises 3 teams whose responsibilities align to guide readers through the Supporter lifecycle: from being encouraged to support whilst reading our journalism, to picking the best product for their needs from our portfolio, to providing their payment details, onboarding and transacting successfully, before experiencing an enriched digital experience or receiving their newspaper posted through the door a few weeks later. Supporting those 3 teams is a Platform team that ensures the billing, payments, customer service and data processes run smoothly and efficiently. The tech stack comprises TypeScript, Scala and React-based web apps, hosted within AWS and Salesforce ServiceCloud infrastructure, to principally orchestrate between the APIs of Zuora, Stripe, GoCardless, PayPal, Braze, BigQuery and mParticle SaaS platforms. We work collaboratively with designers, user experience architects, and other developers in the team. The majority of our code is openly available on GitHub, and some of our projects are widely used throughout the Open Source community. About the Role Support a group of developers with their technical and personal development, providing regular feedback and guidance. Coach developers on areas for development, celebrating achievements and recognising their strengths. Use your knowledge and expertise as an experienced developer to provide hands-on support to the team. Effectively communicate your team's goals and vision. Ensure effective collaboration with stakeholders. Ensure your team balances product delivery and technical maintenance, prioritising your team's workload to ensure effectiveness. Work with engineering managers across P&E to evolve our development, recruitment and mentoring practices. About You: Demonstrated experience managing a team of developers/engineers with experience gained in marketing, finance or customer services Extensive experience as a developer with a variety of experience across domains and technologies, including Typescript, Scala and React. Experience with AWS and Salesforce ServiceCloud as well as SaaS platforms such as Zuora, Stripe, GoCardless, PayPal, Braze, BigQuery and mParticle SaaS platforms. Strong stakeholder management skills, role modelling collaboration and knowledge sharing Experience coaching developers and providing guidance and feedback Able to balance product delivery and technical maintenance and prioritise work to ensure effectiveness. We actively encourage applications from candidates who are Black, Asian or minority-ethnic (BAME), or from other groups traditionally underrepresented in the UK media. We strive for transparency in remuneration. The salary for new Engineering Managers at the Guardian is £101,000 per annum. The majority of Guardian staff in the UK are based in the Kings Place office for three days a week, as we believe we are at our best when most staff work from the office together, most of the time. However there is a recognition that not all software development roles require such a regular presence in the office, and so there are different expectations per role: Engineering Managers and Head of Engineering (including this role): 3 days per week in the office All Software Developers/Engineers: 1 day per week in the office If you want to come in a lot more than that, that's great too. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Thursday 15th January 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Jan 08, 2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We're looking for an Engineering Manager to work on our Supporter Revenue stream within the Product & Engineering department. The Supporter Revenue stream currently comprises 3 teams whose responsibilities align to guide readers through the Supporter lifecycle: from being encouraged to support whilst reading our journalism, to picking the best product for their needs from our portfolio, to providing their payment details, onboarding and transacting successfully, before experiencing an enriched digital experience or receiving their newspaper posted through the door a few weeks later. Supporting those 3 teams is a Platform team that ensures the billing, payments, customer service and data processes run smoothly and efficiently. The tech stack comprises TypeScript, Scala and React-based web apps, hosted within AWS and Salesforce ServiceCloud infrastructure, to principally orchestrate between the APIs of Zuora, Stripe, GoCardless, PayPal, Braze, BigQuery and mParticle SaaS platforms. We work collaboratively with designers, user experience architects, and other developers in the team. The majority of our code is openly available on GitHub, and some of our projects are widely used throughout the Open Source community. About the Role Support a group of developers with their technical and personal development, providing regular feedback and guidance. Coach developers on areas for development, celebrating achievements and recognising their strengths. Use your knowledge and expertise as an experienced developer to provide hands-on support to the team. Effectively communicate your team's goals and vision. Ensure effective collaboration with stakeholders. Ensure your team balances product delivery and technical maintenance, prioritising your team's workload to ensure effectiveness. Work with engineering managers across P&E to evolve our development, recruitment and mentoring practices. About You: Demonstrated experience managing a team of developers/engineers with experience gained in marketing, finance or customer services Extensive experience as a developer with a variety of experience across domains and technologies, including Typescript, Scala and React. Experience with AWS and Salesforce ServiceCloud as well as SaaS platforms such as Zuora, Stripe, GoCardless, PayPal, Braze, BigQuery and mParticle SaaS platforms. Strong stakeholder management skills, role modelling collaboration and knowledge sharing Experience coaching developers and providing guidance and feedback Able to balance product delivery and technical maintenance and prioritise work to ensure effectiveness. We actively encourage applications from candidates who are Black, Asian or minority-ethnic (BAME), or from other groups traditionally underrepresented in the UK media. We strive for transparency in remuneration. The salary for new Engineering Managers at the Guardian is £101,000 per annum. The majority of Guardian staff in the UK are based in the Kings Place office for three days a week, as we believe we are at our best when most staff work from the office together, most of the time. However there is a recognition that not all software development roles require such a regular presence in the office, and so there are different expectations per role: Engineering Managers and Head of Engineering (including this role): 3 days per week in the office All Software Developers/Engineers: 1 day per week in the office If you want to come in a lot more than that, that's great too. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Thursday 15th January 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Posted Thursday, July 31, 2025 at 4:00 AM Realterm is a real estate operator whose employees have a track record of capitalizing on durable insights into the supply and demand of real assets through the global supply chain. Realterm seeks to build and invest in value-added business platforms that have a proprietary position in their markets, source investments with favorable supply/demand dynamics and bring intense focus to operating results. Realterm offers several career fields such as Accounting, Asset Management, Capital Markets and Investor Relations, Construction, Finance, Investments, Leasing, and Property Management that make working here unique, challenging, stimulating, and rewarding. With offices in Amsterdam, Annapolis, Baltimore, Chicago, Frankfurt, Houston, Los Angeles, Montré al, New York, Singapore and Sydney, you are empowered to take your career where you want it to go. A career at Realterm allows you thrive in a fast-paced workplace environment with tremendous scale. Enjoy working in a collaborative environment with supportive teammates where you will be challenged to grow and be at your best every day.We offer our employees a robust and competitive benefits package. If you are looking for a rewarding career in private equity commercial real estate, apply today. Summary The Associate, Investments position is dynamic, requiring close Business Development Team (Biz Dev) collaboration and coordination, critical thinking and high-quality communication skills with the ultimate goal of driving investment activity in Europe on behalf of Realterm Logistics' Funds and investment mandates. The position will focus on sourcing and acquiring new investments on behalf of all Realterm Logistics in Europe. The position will require strategizing with Fund Leadership, general management, internal/external legal coordination, negotiation, transaction structuring, and related responsibilities to support the overall goals of the Realterm business. Key functions include target property identification, underwriting, due diligence and closing via a network of property owners, brokers and key users. The position will also require working with Realterm Asset Management & Property Management, to coordinate successful, hand-over to Realterm Asset & Property Management of acquired property. Essential Duties and Responsibilities Participate and drive new business development initiatives in conjunction with the Fund Managers and Biz Dev Team. Source new investment opportunities from existing and to-be-identified Realterm relationships. Work closely with the Realterm Team to move all aspects of transactions forward from initial identification through final delivery. Lead the day-to-day management of underwriting and due diligence, including collaboration with in-house and third-party resources. Work with the Fund Managers and the analyst team to provide due diligence information and analytical analysis of potential opportunities. Lead in negotiating contract terms and deal terms for new acquisitions, as opportunities are sourced and pursued. Assist in preparation of presentations for clients, investors, committees, and other internal reports. Work with lenders (in coordination with Realterm's Director of Finance) to determine availability of project level financing, as appropriate. Responsible for maintaining, managing, and reporting deal pipeline, ensuring that investment volume is being met on behalf of all Realterm investment targets Use SalesForce (CRM) as an active and committed team communication tool. Collaborate with the Fund Managers and the analyst team to ensure project financial models are accurate and complete. Lead in securing the appropriate internal approvals, and related documentation, as required. Responsible for sharing and uploading documents and communication on project management site for team use and record keeping, including the active use of SalesForce for team communication. Track and report investment status to internal stakeholders, investors, lenders, joint ventures, as needed. Participate in discussions with tenants, lenders, investors, and related professionals to foster growth of all client relationships. Manage day to day travel schedule and team priorities while operating remote from London office base. Accountability Character, Trust, Integrity Planning, Decision-Making & Initiative Qualifications Demonstrated proficiency in Microsoft Office applications and Argus Software. Demonstrated proficiency in using SharePoint or other document control software. Demonstrated proficiency in using Project Management & CRM software. Demonstrated ability to work proactively in an open-ended, remote office (Chicago) Education and/or Experience Bachelor's Degree Minimum of 3 years of experience in real estate with demonstrated knowledge of underwriting analysis and transaction experience preferred. The position will work in a general office setting and may require travel, up to 10% of time annually, to remote office locations based on organizational/business needs. Physical Demands Must be able to remain in a stationary position for the majority of the workday, sitting at a desk, consistently operating a computer. The person in this position must be able to access file cabinets and office machinery (to include a computer, copier, and fax machine). On occasion, may need to lift boxes of up to 10 lbs.
Jan 08, 2026
Full time
Posted Thursday, July 31, 2025 at 4:00 AM Realterm is a real estate operator whose employees have a track record of capitalizing on durable insights into the supply and demand of real assets through the global supply chain. Realterm seeks to build and invest in value-added business platforms that have a proprietary position in their markets, source investments with favorable supply/demand dynamics and bring intense focus to operating results. Realterm offers several career fields such as Accounting, Asset Management, Capital Markets and Investor Relations, Construction, Finance, Investments, Leasing, and Property Management that make working here unique, challenging, stimulating, and rewarding. With offices in Amsterdam, Annapolis, Baltimore, Chicago, Frankfurt, Houston, Los Angeles, Montré al, New York, Singapore and Sydney, you are empowered to take your career where you want it to go. A career at Realterm allows you thrive in a fast-paced workplace environment with tremendous scale. Enjoy working in a collaborative environment with supportive teammates where you will be challenged to grow and be at your best every day.We offer our employees a robust and competitive benefits package. If you are looking for a rewarding career in private equity commercial real estate, apply today. Summary The Associate, Investments position is dynamic, requiring close Business Development Team (Biz Dev) collaboration and coordination, critical thinking and high-quality communication skills with the ultimate goal of driving investment activity in Europe on behalf of Realterm Logistics' Funds and investment mandates. The position will focus on sourcing and acquiring new investments on behalf of all Realterm Logistics in Europe. The position will require strategizing with Fund Leadership, general management, internal/external legal coordination, negotiation, transaction structuring, and related responsibilities to support the overall goals of the Realterm business. Key functions include target property identification, underwriting, due diligence and closing via a network of property owners, brokers and key users. The position will also require working with Realterm Asset Management & Property Management, to coordinate successful, hand-over to Realterm Asset & Property Management of acquired property. Essential Duties and Responsibilities Participate and drive new business development initiatives in conjunction with the Fund Managers and Biz Dev Team. Source new investment opportunities from existing and to-be-identified Realterm relationships. Work closely with the Realterm Team to move all aspects of transactions forward from initial identification through final delivery. Lead the day-to-day management of underwriting and due diligence, including collaboration with in-house and third-party resources. Work with the Fund Managers and the analyst team to provide due diligence information and analytical analysis of potential opportunities. Lead in negotiating contract terms and deal terms for new acquisitions, as opportunities are sourced and pursued. Assist in preparation of presentations for clients, investors, committees, and other internal reports. Work with lenders (in coordination with Realterm's Director of Finance) to determine availability of project level financing, as appropriate. Responsible for maintaining, managing, and reporting deal pipeline, ensuring that investment volume is being met on behalf of all Realterm investment targets Use SalesForce (CRM) as an active and committed team communication tool. Collaborate with the Fund Managers and the analyst team to ensure project financial models are accurate and complete. Lead in securing the appropriate internal approvals, and related documentation, as required. Responsible for sharing and uploading documents and communication on project management site for team use and record keeping, including the active use of SalesForce for team communication. Track and report investment status to internal stakeholders, investors, lenders, joint ventures, as needed. Participate in discussions with tenants, lenders, investors, and related professionals to foster growth of all client relationships. Manage day to day travel schedule and team priorities while operating remote from London office base. Accountability Character, Trust, Integrity Planning, Decision-Making & Initiative Qualifications Demonstrated proficiency in Microsoft Office applications and Argus Software. Demonstrated proficiency in using SharePoint or other document control software. Demonstrated proficiency in using Project Management & CRM software. Demonstrated ability to work proactively in an open-ended, remote office (Chicago) Education and/or Experience Bachelor's Degree Minimum of 3 years of experience in real estate with demonstrated knowledge of underwriting analysis and transaction experience preferred. The position will work in a general office setting and may require travel, up to 10% of time annually, to remote office locations based on organizational/business needs. Physical Demands Must be able to remain in a stationary position for the majority of the workday, sitting at a desk, consistently operating a computer. The person in this position must be able to access file cabinets and office machinery (to include a computer, copier, and fax machine). On occasion, may need to lift boxes of up to 10 lbs.
PROGRAMME ADMINISTRATOR, HEALTH SYSTEMS ENGAGEMENT Salary: £32,000 - £35,000 per annum Reports to: Lindsay Hough, Senior Manager, Health Systems Products and Engagement Grade: P1 Department: Policy, Information and Communications Location: Stratford, London w/ high-flex (1 - 2 days per week in the office) or home-based Employment type: Fixed Term Contract - 12 months Working hours: Full time 35 hours per week Closing date: 11 January 2026, 23:55 Interview date: From 13th January 2026 Interview process: 1 stage competency interview How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. Please let us know if there are any reasonable adjustments that would make it easier for you to apply. Please contact Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. Join our Health Systems Engagement (HSE) Team and help turn evidence into action. We work at the heart of health systems across the UK, driving the adoption of innovative solutions and reducing cancer inequalities through education, engagement, and impactful programmes. As a Health Programmes Administrator, you'll play a vital role in supporting our managers and senior leaders, ensuring smooth delivery of projects and operations. From coordinating key activities and managing relationships to handling financial processes and leading small-scale projects, your work will help us make a real difference. What will I be doing? Provide operational, administrative, and project support to deliver products and programmes aligned with the HSE strategy. Take ownership of specific tasks that enable successful delivery of team objectives, such as organising engagement events, managing meetings, and coordinating reporting on designated work packages. Oversee day-to-day administrative and financial processes, including procurement, liaison with funding recipients, and travel or accommodation bookings. Manage key communication processes, ensuring HSE priorities, activities, and successes are shared effectively through newsletters and stakeholder updates. Support the team in using the CRUK customer relationship management system (Salesforce) for relationship management and reporting. Assist with senior and external meetings by preparing papers, taking high-quality minutes, and tracking actions. Lead small-scale projects within the HSE portfolio, with guidance from project and programme managers. Identify opportunities to improve operational processes and keep the team informed of organisational changes. Support governance and oversight activities, including KPI and budget reporting, risk and issue logging, and secretariat functions. Build and maintain relationships with internal and external contacts to ensure smooth delivery of tasks. What are we looking for? Strong organisational skills and experience in administrative support. Awareness of project management principles. Familiarity with Salesforce or other CRM systems. Ability to work with procurement and financial systems. Excellent prioritisation skills and ability to work independently and collaboratively. Proficiency in Microsoft Office and online tools. Confident communicator with experience liaising with external stakeholders or suppliers. Proactive approach to adding value and supporting team objectives. Understanding of data protection principles. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. Additional information For more Information on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.
Jan 07, 2026
Full time
PROGRAMME ADMINISTRATOR, HEALTH SYSTEMS ENGAGEMENT Salary: £32,000 - £35,000 per annum Reports to: Lindsay Hough, Senior Manager, Health Systems Products and Engagement Grade: P1 Department: Policy, Information and Communications Location: Stratford, London w/ high-flex (1 - 2 days per week in the office) or home-based Employment type: Fixed Term Contract - 12 months Working hours: Full time 35 hours per week Closing date: 11 January 2026, 23:55 Interview date: From 13th January 2026 Interview process: 1 stage competency interview How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. Please let us know if there are any reasonable adjustments that would make it easier for you to apply. Please contact Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. Join our Health Systems Engagement (HSE) Team and help turn evidence into action. We work at the heart of health systems across the UK, driving the adoption of innovative solutions and reducing cancer inequalities through education, engagement, and impactful programmes. As a Health Programmes Administrator, you'll play a vital role in supporting our managers and senior leaders, ensuring smooth delivery of projects and operations. From coordinating key activities and managing relationships to handling financial processes and leading small-scale projects, your work will help us make a real difference. What will I be doing? Provide operational, administrative, and project support to deliver products and programmes aligned with the HSE strategy. Take ownership of specific tasks that enable successful delivery of team objectives, such as organising engagement events, managing meetings, and coordinating reporting on designated work packages. Oversee day-to-day administrative and financial processes, including procurement, liaison with funding recipients, and travel or accommodation bookings. Manage key communication processes, ensuring HSE priorities, activities, and successes are shared effectively through newsletters and stakeholder updates. Support the team in using the CRUK customer relationship management system (Salesforce) for relationship management and reporting. Assist with senior and external meetings by preparing papers, taking high-quality minutes, and tracking actions. Lead small-scale projects within the HSE portfolio, with guidance from project and programme managers. Identify opportunities to improve operational processes and keep the team informed of organisational changes. Support governance and oversight activities, including KPI and budget reporting, risk and issue logging, and secretariat functions. Build and maintain relationships with internal and external contacts to ensure smooth delivery of tasks. What are we looking for? Strong organisational skills and experience in administrative support. Awareness of project management principles. Familiarity with Salesforce or other CRM systems. Ability to work with procurement and financial systems. Excellent prioritisation skills and ability to work independently and collaboratively. Proficiency in Microsoft Office and online tools. Confident communicator with experience liaising with external stakeholders or suppliers. Proactive approach to adding value and supporting team objectives. Understanding of data protection principles. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. Additional information For more Information on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.
