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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per weekUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Planet is a leading technology company transforming payments by putting customer experience first.We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.In recent years, we have experienced significant growth, expanding our services and global presence.With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview This is a 100% new business sales role with primary focus on building strong relationships with decision makers in Retail, Hospitality and F&B segments, in particular merchants with strong international footfall. The goal is to secure new customers to our core suite of products and services (Gateway, Acquiring, DCC, Tax Free). The asset will work closely with the Sales Director, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM and wider teams to sell our solutions to these new customers and secure a high customer satisfaction.Work with supporting departments to resolve to a satisfactory standard. Work professionally, effectively and constructively to promote the company. The ideal candidate will drive new business acquisition across key growth regions including the UAE, Saudi Arabia, Bahrain, and Qatar Must have proven experience in new business B2B sales, preferably within retail, hospitality, F&B merchant acquiring or related service Industry.Must have previous sales experience to selling to operations/information technology/finance stakeholders and an understanding of retail, hospitality and F&B technology.Proven knowledge of current sales techniques and strong working knowledge of developing a sales pipeline and sales development plan. Knowledge of the UAE retail, hospitality and F&B industry or IT solutions within these sectors would be an advantageKnowledge of Card Acquiring, DCC, payment solutions, Tax Free, EPOS systems, e-commerce related dynamics, would be an advantage. Knowledge of the card schemes pricing models and experience of negotiating merchant acquiring agreements within the market.Knowledge of card scheme rules as they affect the sale of merchant acquiring services.Proven interpersonal and networking skills ideally in a similar sales environmentProven communication and team working skills Proven organizational, planning and sales preparation skills Working knowledge of CRM systems (Salesforce or similar) High proficiency in using tools (inc. PowerPoint, Excel, Word, Outlook) and other Corporate IT systemsExperience in a complex international matrix organization Passion for sales: Must have proven ability to architect and drive through sales in a fast-growing company. Interpersonal Skills: Must display integrity, reliability and strong interpersonal skills.Communication skills: These must be experienced and strong. Team work: Must be able to work with a dynamic sales team.Time Management: Must have proven time management skills and the ability to deliver to tight deadlines. Project Management: able to coordinate resources and departments, ensuring effective communications, clarity and alignment. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now. Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry's most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100. At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We're proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere. Learn more about our portfolio at , and connect with us on LinkedIn, Instagram , and X . The Opportunity Are you naturally curious and energized by uncovering new business opportunities through research and strategic thinking? At Planview, we're looking for a Business Development Representative who thrives on digging deep into target accounts, identifying the right people, and laying the groundwork for high-impact sales conversations. This is not a traditional cold-calling role - it's a chance to play a critical part in our go-to-market strategy by helping Sales and Marketing teams focus their efforts on the right prospects at the right time. You'll be part of a collaborative, fast-paced environment where your insights and analytical mindset will directly influence pipeline growth and customer acquisition. If you're detail-oriented, proactive, and excited to learn about enterprise technology buyers and the problems they're trying to solve, this is a unique opportunity to grow your career in SaaS sales. What You'll Do Research target accounts to identify strategic opportunities and key decision-makers Build account intelligence and develop personalized outreach strategies in partnership with Account Executives and Marketing Create and manage account lists within your territory based on firmographic and technographic criteria Monitor industry trends, competitor movements, and organizational changes to inform targeting efforts Uncover and qualify potential leads through LinkedIn, databases, web research, and relevant tools Collaborate cross-functionally with Sales, Marketing, and Revenue Operations to enhance targeting effectiveness Contribute to the development of content and messaging that drives engagement with technical and business personas Maintain clean, detailed notes on research and outreach activities in Engage prospects directly through email and social channels What You'll Bring Strong research and analytical skills; ability to find and synthesize information across various sources An interest in B2B technology and how modern organizations manage work, resources, and strategy Excellent writing and communication skills; comfortable crafting clear and compelling messages Proactive, self-driven, and detail-oriented approach to work Ability to collaborate effectively across teams and be part of a fast-moving, high-growth sales environment Experience using LinkedIn Sales Navigator, ZoomInfo, or other research tools is a plus Bachelor's degree or equivalent experience Bonus Points For Experience in a lead research, sales operations, or BDR/SDR support role Familiarity with CRM and marketing automation platforms (Salesforce, Outreach, HubSpot, etc.) Exposure to enterprise buying processes and personas such as CIOs, CTOs, or PMO leaders Benefits at Planview At Planview, you'll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy: Unplugged Days: 4 company-wide paid days off per year to recharge and relax. Generous PTO offerings (region dependent). Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support. Paid time to volunteer through Planview's Force for Good Week. Employee Referral bonus program. Weekly office lunches for hybrid team members and social events. Flexible work hours/environment. Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you! Diversity, Equity and Inclusion at Planview As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience.Reasonable accommodations for the interview process can be requested by emailing .

A leading cloud banking solutions provider is seeking a Pre-Sales Solution Architect based in London. In this role, you will leverage your Salesforce expertise to collaborate with banks and financial institutions, leading presales discussions and tailoring technical solutions. You are expected to have robust experience with Salesforce, technical architecture design, and exceptional communication skills. The successful candidate will work in a high-energy, innovative environment that prioritizes diversity and inclusion.

Job Title: AI Engineering Apprentice Department: Engineering Salary: £25,000 - £26,000Working Hours: Monday - Friday (37.5 hours per week with integrated study day)Annual Leave: 25 days + bank holidays Scope of the Role This is a rare opportunity to join a fast-growing, technology-driven manufacturer at the forefront of advanced battery systems. As our AI Engineering Apprentice, you will help shape the future of how ABT operates embedding AI into real production environments, engineering workflows, customer delivery processes, and the systems that underpin our global operations. The role combines a degree-level apprenticeship with hands on work implementing AI automation across the business. You will collaborate with Engineering, Quality, Production, Supply Chain, HR, Project Management, and Commercial teams to design, build, and deploy practical AI solutions that accelerate how ABT works. You will help us automate manual tasks, connect AI agents to our CRM and ERP systems, strengthen customer interactions with data driven "proof packages," and explore new AI enabled capabilities that strengthen our position as a UK leader in custom battery technology. This role is ideal for someone who is already experimenting with LLMs, automation tools, workflow builders, or API driven AI agents and wants to turn that passion into a world class career. Main Duties and Responsibilities AI Automation & Workflow Development Build and deploy automations that reduce manual workload across the business (e.g., engineering reporting, quality checks, customer updates, goods in documentation, production forecasting). Create AI workflows that integrate with our CRM and ERP systems (including IFS Cloud), enabling smarter insights, rapid data retrieval, and improved traceability. Maintain AI agents that support internal teams, including text analysis bots, report generators, and knowledge retrieval tools. Clean, structure, and analyse company data to support decision making. Produce "proof packages" for customers data driven documents that showcase validation results, quality records, traceability, and technical strength. Build dashboards and visual analytics tools that help teams understand trends, risks, and opportunities in real time. Support for Engineering, Quality, and Production Collaborate with Engineering to trial AI in simulation, predictive modelling, test scheduling, and component analysis. Work with the Quality team to automate FAI checks, SPC monitoring, supplier performance analysis, and NCR triage. Assist Production with digital work instructions, anomaly detection, and AI supported training materials. Enterprise Level AI Integration Contribute to long term AI architecture decisions choosing tools, shaping governance, and ensuring safe/auditable AI use. Support cybersecurity, compliance, and data handling standards within AI workflows. Help ABT prepare for next generation technologies such as autonomous testing, generative engineering tools, and vision enabled defect capture. Knowledge, Skills and Behaviours: Strong analytical and problem solving capabilities. Curiosity and passion for AI, automation, and how technology can improve real world systems. Familiarity with Python, no code automation platforms, API integrations, or LLM based tools (OpenAI, Claude, etc.). Comfortable working with datasets, spreadsheets, or basic data pipelines. Excellent communication skills able to explain complex ideas simply. High attention to detail and ownership of tasks from start to finish. GCSEs (grade 5/C or above) in English and Maths and further study in relevant area. Eligibility to enrol on a relevant degree apprenticeship in AI, Data Science, or Software Engineering. Experience building AI workflows, chat based agents, or automation scripts. Understanding of ERPs or CRMs (IFS, Salesforce, HubSpot, etc.). Knowledge of manufacturing, engineering, or electronics (not essential but beneficial). Proactive, creative, and self driven. Naturally curious eager to test ideas, learn fast, and iterate. Collaborative comfortable working across multiple departments. Committed to high standards, accuracy, and professionalism. Additional Notes Candidates must be authorised to work in the UK and work onsite from our offices based in Peterlee. We kindly ask that recruitment agencies refrain from contacting us regarding this vacancy. Any unsolicited CVs submitted will be treated as having been provided free of charge, with no agency fees applicable.

Powering the world's payments ecosystem ACI powers the payments ecosystem - globally, and you power ACI. You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. As a Director Services - Northern Europe in United Kingdom or Limerick, Ireland you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem! The purpose of the Director Services is: Working in the Europe, Middle East & Africa (EMEA) team, responsible for the Northern Europe region for implementation of Professional Services Engagements and Premium Customer Support for ACI products & solutions as contracted by customers. Lead solution delivery teams comprised of cross functional resources (i.e. project managers, solution architects, technical consultants, custom and quality engineering) through the complete implementation lifecycle, from pre sales through transition to production support. Performance is measured by the delivery of customer solutions on schedule, within budget, with expected quality and customer satisfaction. Selects, develops, and evaluates personnel to ensure the efficient operation of the services operations and helps in the growth of employee professional development through technical and soft skills training. Will provide governance and oversight and achieve regional and global financial targets. Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics. A typical day at ACI for a Director Services is: Responsible for the end-to-end customer implementation lifecycle; all engagements must adhere to ACI implementation standards and performance measurements. Implement intelligent and efficient use of ACI methodologies and project management best practices to achieve consistent repeatable quality service delivery. Governance & Oversight - Establish and maintain a governance model to ensure effective oversight of the end-to-end delivery of your implementation programs or projects, ensuring adherence to timelines, budgets, and quality standards. Client Relationship Management - Act as the primary point of contact for client executives, proactively fostering strong relationships and understanding their business needs to ensure program or project success. Escalation Management - Address and resolve client escalations promptly, ensuring clear communication and effective solutions within ACI and with the client to maintain satisfaction and keep the program or project on track. Financial Performance Management - Manage financial performance across the portfolio by monitoring budgets, forecasting, and driving profitability, ensuring programs and projects align with organizational financial goals. Drive collaboration and partnership with cross function teams - Lead cross functional ACI teams, providing direction and support to program or project managers, technical staff, and other stakeholders involved in program or project delivery. Increase industry knowledge and team relevant industry knowledge and use of ACI products to solve business problems in company targeted vertical markets. Process Improvement and Best Practices - Identify areas for process improvement and implement best practices to enhance delivery and client satisfaction. Resource Allocation and Skills Management - Optimize resource allocation and skills management across programs and projects to ensure efficiency and effectiveness in delivery. Portfolio Reporting - Prepare and present regular project and program status reports to ACI stakeholders, highlighting progress, challenges, and solutions. Pre Sales Collaboration - Collaborate closely with internal stakeholders, particularly the Client Services Director, during the pre sales process. Provide accurate and timely inputs-such as project estimates and delivery timelines-to support the acquisition of new Client Delivery engagements, ensuring alignment with client and ACI needs. Review, manage and approve Statements of Work in support of the professional services and delivery process. Team Management & Development - Build a high performing team through effective line management of staff within ACI's Client Delivery organization. Set clear objectives, conduct performance evaluations, and provide regular feedback to foster a performance culture that promotes accountability and continuous improvement. Implement skills profiling to identify development needs and facilitate targeted training programs, equipping the team to excel. Perform other duties as assigned Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics. Knowledge, Skills and Experience needed to succeed in this role: Bachelor's degree or equivalent experience. 5+ years managing an implementation team delivering complex custom software solutions into the financial technology industry. Demonstrated management and leadership experience including matrix management. Proven experience in customer engagement and management. Excellent communication skills. Management of Revenue and Expense Budgets. Payments industry knowledge preferred. Preferred Knowledge, Skills and Experience needed for this role: Any knowledge of/relationships with ACI's customers Knowledge of SalesForce, Jira and Oracle systems desirable Core Capabilities: We seek colleagues who embody our core capabilities - these shape our culture and enable us to make a meaningful impact together: Ensure Accountability: holding self and others accountable to meet commitments. Drives Results: consistently achieving results, even under tough circumstances. Customer Focus: building strong customer relationships and delivering customer centric solutions. Cultivate Innovation: creating new and better ways for the organization to be successful. Collaborates: building partnerships and working collaboratively with others. Courage: stepping up to address difficult issues, saying what needs to be said. Applicants must be currently authorized to work in the UK or Ireland on a full time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment. Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company The ACI Worldwide recruitment team will always follow official channels and will never request payment. ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Responsibilities of Solution Architect: 12+ years CRM experience with a minimum of 3 years on public sector or Energy & Utilities Services domain Must have worked on PSS cloud and good to have GDS understanding. CRM/Salesforcesolution experience is a plus Proven ability to design and optimize business processes and to integrate business processes across disparate systems click apply for full job details

Are you a Salesforce powerhouse with a passion for reshaping industries? Ready to influence digital transformation across the Public Sector or Energy & Utilities domain? This is your moment. Were looking for a Salesforce Solution Architect to help guide our clients customers through innovative, end-to-end transformation journeys click apply for full job details

Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details

A leading online reviews platform based in London is seeking a Salesforce Specialist II to design and implement robust solutions within Salesforce. The role requires a strong background in Salesforce development with at least 5 years of hands-on experience. The ideal candidate will work closely with various teams to enhance system architecture and process automation. This position offers opportunities for personal development and being part of a team's collaborative culture, essential for driving operational efficiency.

# Principle Engineer (Engineering Manager) - £100,000Principle Engineer (Engineering Manager) - £100,000Salary£NegotiableLocationEngland, UKContractPermanentIndustryTechnology ContactLauren Principal Engineer UK-wide Health & Commercial InsuranceWe are looking for a Principal Engineer to play a critical leadership role across our clients technology landscape, with influence across the wider UK business. This is a senior, strategic engineering role within one of the world's largest insurers, operating in a highly complex, modern technology environment and at the heart of a major digital and AI transformation.Significant investment is being made across our clients Retail Health and Commercial Lines of Business, combining shared enterprise platforms with health-specific capabilities. You will be comfortable working in large-scale architectures, shaping technical direction, and leading engineering excellence at scale.The RoleAs a Principal Engineer, you will balance hands-on technical leadership with people and organisational leadership, operating across multiple product teams.1. Engineering Excellence & Delivery Act as a senior technical authority across 1-2 product areas, spanning 7-20 engineers depending on the domain. Work closely with Product Owners, Architects and Engineering Leads to deliver complex capabilities such as claims and broker platforms. Ensure the "big things are done right" guiding teams back on track when solutions move outside agreed principles or architectural guardrails. Set clear expectations with stakeholders and ensure the right tools, patterns and engineering practices are consistently applied. Operate across Salesforce, Azure and .NET, working within large, distributed architectures with multiple data flows and sources of truth. Promote safe, high-quality delivery across .NET and Azure, while supporting teams to deepen their Salesforce capability. Champion strong engineering principles across both functional and non-functional requirements.2. People & Team Leadership Lead 1-5 Lead Engineers, with responsibility for the wider engineering teams they support. Uplift capability across teams, creating growth opportunities and high-performing engineering cultures. Take ownership of underperforming teams and drive improvement through coaching, structure and clarity. Be a visible, trusted leader who invests in people development.3. Engineering Leadership & Strategy Be a key member of the Engineering Leadership Team, shaping the overall engineering roadmap for the business. Drive continuous improvement in engineering capability, delivery maturity and ways of working. Lead change initiatives within budget and delivery targets. Manage complex stakeholder relationships across group and local entities, representing technical work clearly back into delivery teams. Facilitate planning and alignment sessions across multiple business departments.4. Large-Scale Architecture Collaboration Operate effectively within large, complex enterprise architectures. Work simultaneously with multiple technology specialists across platforms, data, security and architecture.What We're Looking For Strong background in Financial Services, specifically Insurance or Banking (this is mandatory). Senior engineering leadership experience in complex, enterprise-scale environments. Deep experience across Azure and .NET, with strong architectural understanding. Proven ability to lead senior engineers and influence technical direction at scale. Excellent stakeholder management skills across business and technology audiences.Please click "APPLY" Or email

At Trustpilot, we're on an incredible journey. At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. We are seeking a Salesforce Specialist II with expertise in building robust and scalable solutions to join Trustpilot's Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company's Salesforce ecosystem. What you'll be doing: Salesforce Development & Architecture: Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs. Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance. Integrate Salesforce with internal and external systems using APIs and various integration patterns. Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy. Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization. Support incident management and processes directly within Salesforce through custom development and troubleshooting. Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions. Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety. Deploying change via CI/CD. Apply declarative change solutions to project delivery work. Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes. Maintain Trustpilot system auditing evidence and documentation. Provide mentoring & coaching to more junior Administrators for skills development. Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning. Salesforce Administration: Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements. Provide user support for all functions within GTM. Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders. Who you are: Technical Skills: Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued. 5+ years of hands on experience as a Salesforce Developer & Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions. Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components). Experience with Agentforce is a strong plus. Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus. Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events. Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns. Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications. Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines. Collaboration: Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non technical stakeholders, conduct technical discussions, and mentor team members. Adaptability: A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem. Ability to adapt to changing project requirements and priorities in a dynamic development environment. Process Orientation: Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency. Strong analytical and problem solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively. Who we are: We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects. What's in it for you: Use the benefits list for the relevant location. Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us: Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh - it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (). Any offer of employment for this position will be subject to our standard background checks.

Lead Salesforce Administrator, Europe at Circle - United Kingdom Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data - globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure - including USDC, a blockchain-based dollar - helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology. What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: You will play a critical role in driving the effectiveness of our Salesforce ecosystem across Sales Cloud, Service Cloud, and Experience Cloud in the Europe region. As a key member of the Revenue Operations team, you will partner closely with cross-functional stakeholders to deliver scalable solutions, streamline complex workflows, and ensure Salesforce is a high-performing, reliable foundation for our go-to-market teams. What you'll work on: Build, maintain, and optimize Salesforce Flows, validation rules, custom fields, and automation to support end-to-end revenue operations Translate business requirements into scalable technical solutions across Sales Cloud, Service Cloud, and custom objects Configure and manage Experience Cloud to support seamless Help Center experiences for both internal and external users Manage the end-to-end lifecycle of Salesforce enhancements, including intake, testing, communication, and deployment Collaborate with cross-functional teams on workflows supporting onboarding, sales processes, partner programs, and customer care Support and manage integrations with tools such as HubSpot, Gong, DocuSign, and others Contribute to the Salesforce roadmap by prioritizing requests, managing backlogs, and driving key projects in partnership with the Revenue Operations team Apply agile project management practices such as sprint planning, documentation, retrospectives, and status updates Manage declarative configurations and, where needed, grow into APEX, SOQL, or custom development to support complex solutions What you'll bring to Circle: Core Requirements 7+ years of hands on Salesforce administration experience, including Sales Cloud, Service Cloud, and Experience Cloud Proven ability to design and implement scalable Flows and automation in Salesforce Experience configuring Help Center or Experience Cloud sites and managing user permissions Deep understanding of CRM architecture, data models, and permissioning best practices Strong project management and communication skills to manage timelines, backlogs, and stakeholder needs Experience/familiarity with Slack, Apple MacOS and GSuite. Familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts Preferred Requirements Additional certifications such as Platform App Builder, Advanced Admin, or Experience Cloud a plus Curiosity and technical proficiency, with interest or experience in APEX, SOQL, or Git-based version control Exposure to Lightning Web Components (LWC) in a business setting Background supporting go-to-market functions in a regulated or FinTech environment Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose built procurement platform that provides a simple, consumer grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world class team coming from category defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role As a Senior Technical Support Engineer (TSE) on the Customer team, you play a mission critical role in ensuring our customers receive fast, accurate, and technically excellent support. You serve as the highest internal technical escalation point, combining deep product mastery with a strong ability to diagnose complex issues across integrations, workflows, and customer environments. You are the connective tissue between Support, Product, and Engineering, ensuring issues are surfaced with clear repro steps, impact assessments, and prioritization signals. You lead with operational rigor-improving processes, eliminating inefficiencies, and strengthening the pathways from customer reported issues to engineering resolution. In this role, you'll become an expert across Zip's rapidly expanding ecosystem-Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations, and our broader workflow engine-while directly supporting marquee customers including Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks. Your impact will scale as Zip grows: every improvement you introduce strengthens the technical foundation of our entire Customer organization. You will Technical Escalation & Issue Resolution Serve as the final technical escalation point for Support, unblocking TSEs, CSMs, and onboarding teams with expert level troubleshooting. Triage and validate bugs, perform deep dive investigations, reproduce issues, and determine ownership before routing to Engineering with complete context. Partner directly with Engineering to master Zip's architecture, including workflow nodes, task engines, integrations, and API layers. Operational Excellence & Process Ownership Identify, build, and maintain scalable escalation pathways from Customer Product Engineering. Strengthen internal triage processes by closing knowledge gaps, improving documentation, and optimizing tooling and workflows. Develop clear standards for debugging, ticket handoffs, reproduction steps, and prioritization signals to improve Engineering alignment and SLA predictability. Customer Advocacy & Cross Functional Partnership Collaborate with Product as the voice of the customer, influencing roadmap decisions through patterns surfaced in escalations. Work directly with customers when highly technical or urgent issues require senior level expertise. Support Sales, CSM, Onboarding, and TAM functions as a subject matter expert across procurement workflows, integrations, and system configurations. Data & Tooling Use internal tools, logs, and observability platforms (e.g., DataDog) to analyze customer configurations, trace failures, and understand system behavior. Validate integration flows using REST/GraphQL payloads, webhooks, APIs, and third party systems. Drive improvements by identifying systemic issues from recurring case patterns. Qualifications 5-6 years in a technical, customer facing role, with at least 2 years serving as an escalation point or senior technical leader within Support. Proven experience partnering directly with Engineering teams as the conduit between customer facing teams and R&D. Demonstrated success supporting enterprise scale customers across multiple industries. Track record of owning complex problems end to end, especially in high pressure scenarios or SLA sensitive engagements. Core Skills Exceptional written and verbal communication, with the ability to simplify complex technical concepts for non technical stakeholders. Strong prioritization, time management, and operational discipline across multiple active issues. Fast learner with the ability to quickly master complex architectures, workflows, and integrations. Technical Skills Advanced debugging skills with REST APIs, GraphQL, OAuth flows, SSO (Okta, Azure AD), webhooks, and integration payloads. Experience with iPaaS tools, custom integration development, and working across ERP systems such as NetSuite, Oracle, or SAP. Familiarity with SCIM, identity provisioning flows, and access control models. Strong understanding of OOD principles and experience with SQL (MySQL, PostgreSQL). Fluent in interpreting JSON, XML, CSV, and Excel based datasets. Competency with bash/shell, code editors, and common debugging utilities. Ability to read and interpret exception stack traces and logs. Exposure to cloud platforms (AWS, Azure, or GCP) and, ideally, containerized/microservice architectures (Docker, Kubernetes). Experience with Ruby, Python, JavaScript, or similar languages is a plus. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start up equity Full health, vision & dental coverage Commuter benefit Team building events & happy hours Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

A leading global insurance provider is looking for a Technical Architect to join their team in London. This role requires extensive Salesforce experience and a strong background in .Net technologies. The successful candidate will lead the design and delivery of solutions within the insurance sector, work collaboratively with tech teams, and maintain high development standards. They will also play a critical role in shaping the architecture of key insurance applications and guiding tech initiatives through Agile methodologies. This position offers opportunities for technical leadership and innovation.

About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group. This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions. You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels. You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / Einstein Lead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuning Support the rollout of Einstein for Service capabilities, including: Service Replies / Email Drafts Article Recommendations Case Wrap-Up enhancements Case Classification improvements Einstein Copilot Actions and future expansions such as Next Best Action/Service Plans Stay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands on experience configuring Service Cloud in a complex environment. Expert level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error handling principles. Experience with Omni Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non technical stakeholders. Ability to support and guide junior admins and act as a subject matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. The nature of our industry means life at the Telegraph Media Group is fast paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.