The Digital Marketing Manager will lead and execute marketing strategies to enhance brand visibility, drive customer engagement, and increase revenue for a retail-focused organisation. This is an exciting opportunity to make a tangible impact by managing digital campaigns and overseeing the marketing function. Client Details This retail business is a well-established, medium-sized organisation with a strong presence in its sector. Known for its innovative products and commitment to quality, this company offers an engaging environment within the marketing and agency department. Description Key responsibilities of the Digital Marketing Manager: Lead the development and execution of a comprehensive digital marketing strategy focused on performance, lead generation and nurturing, and B2B customer acquisition, with scalable support for future B2C initiatives. Oversee eCommerce strategy and execution across Shopify and Magento, including UX enhancements, CRO, site architecture, and digital merchandising. Maximise the use of Salesforce for segmentation, campaign automation, lead management, and performance analytics. Align digital marketing initiatives with commercial objectives through impactful, multi-channel campaigns. Plan, manage, and optimise integrated marketing campaigns across Google Ads, paid social, SEO (SEMrush), email (Salesforce Marketing Cloud), and retargeting platforms. Own the full campaign lifecycle-from concept and execution to analysis and optimisation. Oversee the creation of content and creative assets, ensuring brand consistency and campaign relevance. Track and analyse key metrics including ROI, CAC, CLV, ROAS, CTR, conversion rates, and lead quality. Implement a data-driven approach to refine strategies and improve overall marketing effectiveness. Develop dashboards and performance reports to support decision-making and demonstrate ROI. Design and implement lead nurturing and customer retention programs through Salesforce and email marketing tools. Ensure full compliance with GDPR, PECR, and data governance best practices. Manage customer touchpoints across email, website, and ecommerce to drive engagement and lifetime value. Oversee content publishing and SEO performance on WordPress platforms. Collaborate with ecommerce and development teams to deliver high-performing landing pages, product launches, and technical enhancements. Profile A successful Digital Marketing Manager should have: Extensive of experience in digital marketing, with deep expertise in eCommerce and performance-driven B2B strategies. Demonstrated success in designing, executing, and optimising end-to-end digital campaigns across multiple channels. Skilled in using Salesforce CRM and Marketing Cloud for campaign automation, segmentation, and performance tracking. Hands-on experience with platforms including Shopify, Magento, SEMrush, GA4, Google Ads, and major paid social channels. Data-driven and analytical, with a strong ability to interpret metrics and leverage dashboards to guide strategic decisions. Extensive background in B2B lead generation, nurturing, and conversion within complex sales cycles and stakeholder environments. Able to work from Liverpool on a hybrid basis. Job Offer Competitive salary of approximately 40,000 to 50,00 per annum. Permanent role with opportunities for growth within the organisation. Collaborative and supportive work environment in the marketing and agency sector. Chance to work with a respected retail company known for its high-quality offerings. Engaging and varied responsibilities offering professional development opportunities.
Jul 03, 2025
Full time
The Digital Marketing Manager will lead and execute marketing strategies to enhance brand visibility, drive customer engagement, and increase revenue for a retail-focused organisation. This is an exciting opportunity to make a tangible impact by managing digital campaigns and overseeing the marketing function. Client Details This retail business is a well-established, medium-sized organisation with a strong presence in its sector. Known for its innovative products and commitment to quality, this company offers an engaging environment within the marketing and agency department. Description Key responsibilities of the Digital Marketing Manager: Lead the development and execution of a comprehensive digital marketing strategy focused on performance, lead generation and nurturing, and B2B customer acquisition, with scalable support for future B2C initiatives. Oversee eCommerce strategy and execution across Shopify and Magento, including UX enhancements, CRO, site architecture, and digital merchandising. Maximise the use of Salesforce for segmentation, campaign automation, lead management, and performance analytics. Align digital marketing initiatives with commercial objectives through impactful, multi-channel campaigns. Plan, manage, and optimise integrated marketing campaigns across Google Ads, paid social, SEO (SEMrush), email (Salesforce Marketing Cloud), and retargeting platforms. Own the full campaign lifecycle-from concept and execution to analysis and optimisation. Oversee the creation of content and creative assets, ensuring brand consistency and campaign relevance. Track and analyse key metrics including ROI, CAC, CLV, ROAS, CTR, conversion rates, and lead quality. Implement a data-driven approach to refine strategies and improve overall marketing effectiveness. Develop dashboards and performance reports to support decision-making and demonstrate ROI. Design and implement lead nurturing and customer retention programs through Salesforce and email marketing tools. Ensure full compliance with GDPR, PECR, and data governance best practices. Manage customer touchpoints across email, website, and ecommerce to drive engagement and lifetime value. Oversee content publishing and SEO performance on WordPress platforms. Collaborate with ecommerce and development teams to deliver high-performing landing pages, product launches, and technical enhancements. Profile A successful Digital Marketing Manager should have: Extensive of experience in digital marketing, with deep expertise in eCommerce and performance-driven B2B strategies. Demonstrated success in designing, executing, and optimising end-to-end digital campaigns across multiple channels. Skilled in using Salesforce CRM and Marketing Cloud for campaign automation, segmentation, and performance tracking. Hands-on experience with platforms including Shopify, Magento, SEMrush, GA4, Google Ads, and major paid social channels. Data-driven and analytical, with a strong ability to interpret metrics and leverage dashboards to guide strategic decisions. Extensive background in B2B lead generation, nurturing, and conversion within complex sales cycles and stakeholder environments. Able to work from Liverpool on a hybrid basis. Job Offer Competitive salary of approximately 40,000 to 50,00 per annum. Permanent role with opportunities for growth within the organisation. Collaborative and supportive work environment in the marketing and agency sector. Chance to work with a respected retail company known for its high-quality offerings. Engaging and varied responsibilities offering professional development opportunities.
Solution Architect for Enterprise Technology Services Reporting to Director of Technology - Group and Client Services The Solutions Architect proactively and holistically leads and supports EA activities that guide the development and management of a portfolio of solutions. Solutions include projects, systems (including applications, technologies, processes, and information), shared infrastructure services and shared application services. They understand the concepts of business goals, objectives and business outcomes, business capabilities, value-streams, and business processes and their importance in solution architecture. The solutions architect provides the necessary leadership, analysis and design tasks related to support the development of technology solutions to ensure that solutions meet business needs and align with architectural governance and standards. They create deliverables for managing the organization's portfolio of "to be" and "as is" solutions - including systems (applications, processes, information and technology), shared infrastructure services, and shared application services and components to enable and drive targeted business outcomes. This role will involve designing solutions in the fund administration industry, covering infrastructure and application integration for applications including Salesforce, Workday, Bank Clarity, Swift, Medius, FenX as well as data and integration platforms. There are multiple projects that will cover these areas, so broad experience across infrastructure and applications is essential. Key responsibilities: The Solution Architect will demonstrate competencies across four key dimensions: 1 - Interpret Business Needs Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise solution designs and change requirements to drive the organization's targeted business outcomes Example deliverables: requirements traceability document, business process/capability impact assessment, business process diagrams 2 - Assess Technology Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements / IT Strategy Supports product managers in end of life product decisions to maintain, refresh or retire services, or systems, including applications, technologies, processes, and information Understands emerging technology trends and disruptions and their practical application to enable new and evolving business and operating models Analyses the technology industry, competitors, and market trends, and determines their potential implications for a given solution Analyses the business-IT environment to detect critical deficiencies, legacy, and technical debt, and recommends solutions for improvement Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify designs to accommodate the solutions architecture Example deliverables: Current state architecture documentation, vendor assessment for RFP, contribution to cost/benefit analysis, contributions to proof-of-concept implementation 3 - Apply Technology Leads evaluation, design and analysis for the implementation of a solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards Manages and develops the architecture for a broader scope of projects or products, working closely with application architects that manage and design architecture for a single project or product or initiative Develops a roadmap for the evolution of the enterprise solution portfolio from current to future state, as defined by the solutions architecture Acts as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes Creates architectural designs to guide and contextualise solution development across products, services, projects, and systems, including applications, technologies, processes, and information Works closely with the program management office (PMO) or project management office to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle Provides consulting support to application architects within agile teams to ensure the project or product is aligned with the overall enterprise architecture Provides deliverables like standard definitions, reference models and architecture designs to support architectural governance to assess the impact of new and ongoing technology investment on the business and IT estate Supports a community of practice (CoP), guiding and helping agile teams, product owners to align with the overall enterprise architecture governance and assurance Designs and directs the governance activities associated with ensuring solutions architecture assurance and compliance Defines the principles, guidelines, standards, and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision Skills & Experience: Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience Minimum of five years of experience in at least two IT solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development Exposure to multiple, diverse technologies, platforms, and processing environments Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt Experience working in a relevant industry is helpful, but not required. Experience developing architecture blueprints, strategies, and roadmaps Experience delivering presentations to senior-level executives and technical audiences Drive, passion, and enthusiasm for success and quality Presents a professional image in words, tone, and style Able to effectively deal with changing priorities or obstacles and to provide alternative options or solutions A team player the job holder will build strong relationships both within Aztec as well as with the suppliers and 3rd parties as required Resilience to cope with demands and tight timescales and remain calm under pressure Approachable, with ability to operate at all team levels Pragmatic, problem solver, willing to solve problems or seek out required resolution Initiative and problem solving: identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk. Excellent communication: communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational We will provide the training in house for relevant technical knowledge and soft skills to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Jul 03, 2025
Full time
Solution Architect for Enterprise Technology Services Reporting to Director of Technology - Group and Client Services The Solutions Architect proactively and holistically leads and supports EA activities that guide the development and management of a portfolio of solutions. Solutions include projects, systems (including applications, technologies, processes, and information), shared infrastructure services and shared application services. They understand the concepts of business goals, objectives and business outcomes, business capabilities, value-streams, and business processes and their importance in solution architecture. The solutions architect provides the necessary leadership, analysis and design tasks related to support the development of technology solutions to ensure that solutions meet business needs and align with architectural governance and standards. They create deliverables for managing the organization's portfolio of "to be" and "as is" solutions - including systems (applications, processes, information and technology), shared infrastructure services, and shared application services and components to enable and drive targeted business outcomes. This role will involve designing solutions in the fund administration industry, covering infrastructure and application integration for applications including Salesforce, Workday, Bank Clarity, Swift, Medius, FenX as well as data and integration platforms. There are multiple projects that will cover these areas, so broad experience across infrastructure and applications is essential. Key responsibilities: The Solution Architect will demonstrate competencies across four key dimensions: 1 - Interpret Business Needs Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise solution designs and change requirements to drive the organization's targeted business outcomes Example deliverables: requirements traceability document, business process/capability impact assessment, business process diagrams 2 - Assess Technology Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements / IT Strategy Supports product managers in end of life product decisions to maintain, refresh or retire services, or systems, including applications, technologies, processes, and information Understands emerging technology trends and disruptions and their practical application to enable new and evolving business and operating models Analyses the technology industry, competitors, and market trends, and determines their potential implications for a given solution Analyses the business-IT environment to detect critical deficiencies, legacy, and technical debt, and recommends solutions for improvement Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify designs to accommodate the solutions architecture Example deliverables: Current state architecture documentation, vendor assessment for RFP, contribution to cost/benefit analysis, contributions to proof-of-concept implementation 3 - Apply Technology Leads evaluation, design and analysis for the implementation of a solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards Manages and develops the architecture for a broader scope of projects or products, working closely with application architects that manage and design architecture for a single project or product or initiative Develops a roadmap for the evolution of the enterprise solution portfolio from current to future state, as defined by the solutions architecture Acts as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes Creates architectural designs to guide and contextualise solution development across products, services, projects, and systems, including applications, technologies, processes, and information Works closely with the program management office (PMO) or project management office to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle Provides consulting support to application architects within agile teams to ensure the project or product is aligned with the overall enterprise architecture Provides deliverables like standard definitions, reference models and architecture designs to support architectural governance to assess the impact of new and ongoing technology investment on the business and IT estate Supports a community of practice (CoP), guiding and helping agile teams, product owners to align with the overall enterprise architecture governance and assurance Designs and directs the governance activities associated with ensuring solutions architecture assurance and compliance Defines the principles, guidelines, standards, and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision Skills & Experience: Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience Minimum of five years of experience in at least two IT solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development Exposure to multiple, diverse technologies, platforms, and processing environments Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt Experience working in a relevant industry is helpful, but not required. Experience developing architecture blueprints, strategies, and roadmaps Experience delivering presentations to senior-level executives and technical audiences Drive, passion, and enthusiasm for success and quality Presents a professional image in words, tone, and style Able to effectively deal with changing priorities or obstacles and to provide alternative options or solutions A team player the job holder will build strong relationships both within Aztec as well as with the suppliers and 3rd parties as required Resilience to cope with demands and tight timescales and remain calm under pressure Approachable, with ability to operate at all team levels Pragmatic, problem solver, willing to solve problems or seek out required resolution Initiative and problem solving: identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk. Excellent communication: communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational We will provide the training in house for relevant technical knowledge and soft skills to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Microsoft Solution Architect - Hybrid Working Job Type Contract/Temporary Location City of London, London Negotiable Job Ref BBBH47 Date Added Consultant Tom Vigors Microsoft Solution Architect - Hybrid Working Our client, a global Insurance broker, are currently looking to hire an Microsoft Solution Architect with key skills in Microsoft Viva, Sharepoint, and Microsoft 365. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant roadmaps. Key Responsibilities / Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities and deliverables for the programme Liaising with architecture and wider programme and BAU resources for delivery and governance of architecture deliverables Acting as the technical and architecture authority on the programme/projects (and wider strategic solutions as required) Managing architecture change on the programme/projects and governance of the e2e solution architecture Maintaining architecture documentation and architecture plans for the programme Providing architecture and technical oversight during delivery ensuring delivery alignment to approved architecture Creating and maintaining target, transition-state architecture and associated architecture roadmaps for the programme Skills & Abilities: Business and systems analysis and design skills Enterprise and Solution Architecture skills using industry standard architecture frameworks and methodologies e.g. TOGAF, British Computer Society (BCS) Enterprise and Solution Architecture approach Strong technical skills in defining systems and technology solution architecture using Microsoft Azure, Microsoft .NET and Microsoft enterprise platforms and technologies such as Microsoft Entra ID and M365 Services (SharePoint, Teams, Exchange Online). Strong technical skills in defining and systems and technology solution architecture using Salesforce technologies (e.g. Salesforce Lightning PaaS for application development) and ServiceNow Strong technical skills in Enterprise-grade integration architecture including modern RESTful API approaches and traditional file transfer, messaging, web services and ESB approaches Good technical skills and awareness of enterprise-grade solution architecture definition integrating channel solutions with core business systems, CRM (preferably some Salesforce CRM technical awareness), HR and Finance systems (preferably some awareness or experience of Workday HCM and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web / digital technologies and the business advantages of varying technology and operational approaches to managing web based sales and communications channels Strong documentation, communication (written and verbal) and presentation skills, especially the ability to tailor messages to senior stakeholder and technical delivery teams Knowledge & Experience: Experience working in an insurance (preferably insurance broking) environment and good knowledge, understanding of insurance systems (preferably insurance broking platforms) Experience initiating and providing architecture leadership for large scale business-critical transformation projects Knowledge or good awareness of the London Insurance Market concepts and ways of transacting speciality business Good knowledge and awareness of enterprise-grade CRM (Salesforce preferably), HR and Finance (Workday preferably) systems, amongst others. Knowledge of working in a regulated environment e.g. FCA, PRA and wider regulatory, compliance environment for global insurance businesses (e.g. GDPR) Knowledge of Business Intelligence and Data platform technologies (e.g. Microsoft Fabric, Databricks etc.). Good knowledge of technology governance standards Good knowledge of technology best practice including SDLC Working knowledge of Enterprise and Solution Architecture frameworks and methodologies (e.g. TOGAF) Professional Qualifications: Bachelor's degree in Information Technology, Computer Science or a related Science & Technology of Engineering discipline British Computer Society (BCS) certification in Enterprise & Solution Architecture, TOGAF or Archimate certification Please apply! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Jul 02, 2025
Full time
Microsoft Solution Architect - Hybrid Working Job Type Contract/Temporary Location City of London, London Negotiable Job Ref BBBH47 Date Added Consultant Tom Vigors Microsoft Solution Architect - Hybrid Working Our client, a global Insurance broker, are currently looking to hire an Microsoft Solution Architect with key skills in Microsoft Viva, Sharepoint, and Microsoft 365. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant roadmaps. Key Responsibilities / Accountabilities: Day-to-day management of all architecture activities including coordination between analysis, design and build activities across delivery teams (e.g. delivery work-streams, suppliers, partners etc.) Development of high-level and detailed solution architecture documentation to enable consistent communication and common understanding of the overall architecture for senior leadership and delivery teams Ensuring development of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with wider business and IT stakeholders and leveraging existing governance forums Provide timely reporting and escalation of architecture activities, architecture risks, issues, assumptions and dependencies for key projects/programmes Ensuring timely delivery of high-quality architecture activities and deliverables for the programme Liaising with architecture and wider programme and BAU resources for delivery and governance of architecture deliverables Acting as the technical and architecture authority on the programme/projects (and wider strategic solutions as required) Managing architecture change on the programme/projects and governance of the e2e solution architecture Maintaining architecture documentation and architecture plans for the programme Providing architecture and technical oversight during delivery ensuring delivery alignment to approved architecture Creating and maintaining target, transition-state architecture and associated architecture roadmaps for the programme Skills & Abilities: Business and systems analysis and design skills Enterprise and Solution Architecture skills using industry standard architecture frameworks and methodologies e.g. TOGAF, British Computer Society (BCS) Enterprise and Solution Architecture approach Strong technical skills in defining systems and technology solution architecture using Microsoft Azure, Microsoft .NET and Microsoft enterprise platforms and technologies such as Microsoft Entra ID and M365 Services (SharePoint, Teams, Exchange Online). Strong technical skills in defining and systems and technology solution architecture using Salesforce technologies (e.g. Salesforce Lightning PaaS for application development) and ServiceNow Strong technical skills in Enterprise-grade integration architecture including modern RESTful API approaches and traditional file transfer, messaging, web services and ESB approaches Good technical skills and awareness of enterprise-grade solution architecture definition integrating channel solutions with core business systems, CRM (preferably some Salesforce CRM technical awareness), HR and Finance systems (preferably some awareness or experience of Workday HCM and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web / digital technologies and the business advantages of varying technology and operational approaches to managing web based sales and communications channels Strong documentation, communication (written and verbal) and presentation skills, especially the ability to tailor messages to senior stakeholder and technical delivery teams Knowledge & Experience: Experience working in an insurance (preferably insurance broking) environment and good knowledge, understanding of insurance systems (preferably insurance broking platforms) Experience initiating and providing architecture leadership for large scale business-critical transformation projects Knowledge or good awareness of the London Insurance Market concepts and ways of transacting speciality business Good knowledge and awareness of enterprise-grade CRM (Salesforce preferably), HR and Finance (Workday preferably) systems, amongst others. Knowledge of working in a regulated environment e.g. FCA, PRA and wider regulatory, compliance environment for global insurance businesses (e.g. GDPR) Knowledge of Business Intelligence and Data platform technologies (e.g. Microsoft Fabric, Databricks etc.). Good knowledge of technology governance standards Good knowledge of technology best practice including SDLC Working knowledge of Enterprise and Solution Architecture frameworks and methodologies (e.g. TOGAF) Professional Qualifications: Bachelor's degree in Information Technology, Computer Science or a related Science & Technology of Engineering discipline British Computer Society (BCS) certification in Enterprise & Solution Architecture, TOGAF or Archimate certification Please apply! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Oliver James Associates Ltd.
Manchester, Lancashire
Engineering Lead - Salesforce & .NET/Azure Platform Salary: £110,000 Leeds, Manchester, Redhill, Tunbridge Wells, Bournemouth, or Bristol (Hybrid/Flexible) We're looking for a forward-thinking Engineering Lead to drive our technical delivery and uplift the engineering capabilities of our growing team. This role is at the intersection of engineering strategy, leadership, and solution delivery particularly across our Salesforce ecosystem and our .NET/Azure base platform . You'll be responsible for owning complex technical solutions , setting low-level design standards, and ensuring continuous improvement through innovation, engineering excellence, and strategic leadership. What You'll Do: Set engineering strategy and technical direction across squads, uplifting engineering standards and driving continuous improvement. Lead the low-level design and implementation of scalable systems including Salesforce channel integrations and Azure services. Provide leadership and structure to teams solving complex business problems and bring back clear, actionable solutions. Drive engineering excellence by introducing modern design patterns, libraries, and frameworks into the engineering function. Work closely with Salesforce (Health Cloud, Sales Cloud, FS Cloud), delivering solutions for core business capabilities: pricing, claims, policy and customer management. Manage 5-15 engineers , typically through Lead Engineers and dotted-line reporting across squads, contractors, and SI partners. Own end-to-end delivery of major features - from solution design to implementation, including performance testing , synthetic data generation, and environment management. Remain hands-on: spend 15-20% of your time writing code and setting the benchmark for quality engineering practices. Contribute to succession planning, capability uplift, and long-term technical direction for the engineering function. What You Bring: Proven experience leading engineering teams and delivering complex solutions at scale. Strong technical foundation in Salesforce , including APEX, Futures, Batch processes, and platform architecture. Practical knowledge of .NET and Azure technologies and how they integrate into enterprise platforms. Experience with Salesforce performance tuning , data volume ramp-up strategies, and environment orchestration. Ability to articulate engineering strategy and complex design solutions clearly to both technical and non-technical stakeholders. Experience implementing customer consent and other regulatory features within Salesforce or a similar enterprise system. Passion for modern engineering principles, mentoring others, and creating high-performing teams. If you're ready to play a key role in a transformative digital journey and have the expertise to lead high-performing engineering teams, we'd love to hear from you! Click "Apply" Or Email
Jul 02, 2025
Full time
Engineering Lead - Salesforce & .NET/Azure Platform Salary: £110,000 Leeds, Manchester, Redhill, Tunbridge Wells, Bournemouth, or Bristol (Hybrid/Flexible) We're looking for a forward-thinking Engineering Lead to drive our technical delivery and uplift the engineering capabilities of our growing team. This role is at the intersection of engineering strategy, leadership, and solution delivery particularly across our Salesforce ecosystem and our .NET/Azure base platform . You'll be responsible for owning complex technical solutions , setting low-level design standards, and ensuring continuous improvement through innovation, engineering excellence, and strategic leadership. What You'll Do: Set engineering strategy and technical direction across squads, uplifting engineering standards and driving continuous improvement. Lead the low-level design and implementation of scalable systems including Salesforce channel integrations and Azure services. Provide leadership and structure to teams solving complex business problems and bring back clear, actionable solutions. Drive engineering excellence by introducing modern design patterns, libraries, and frameworks into the engineering function. Work closely with Salesforce (Health Cloud, Sales Cloud, FS Cloud), delivering solutions for core business capabilities: pricing, claims, policy and customer management. Manage 5-15 engineers , typically through Lead Engineers and dotted-line reporting across squads, contractors, and SI partners. Own end-to-end delivery of major features - from solution design to implementation, including performance testing , synthetic data generation, and environment management. Remain hands-on: spend 15-20% of your time writing code and setting the benchmark for quality engineering practices. Contribute to succession planning, capability uplift, and long-term technical direction for the engineering function. What You Bring: Proven experience leading engineering teams and delivering complex solutions at scale. Strong technical foundation in Salesforce , including APEX, Futures, Batch processes, and platform architecture. Practical knowledge of .NET and Azure technologies and how they integrate into enterprise platforms. Experience with Salesforce performance tuning , data volume ramp-up strategies, and environment orchestration. Ability to articulate engineering strategy and complex design solutions clearly to both technical and non-technical stakeholders. Experience implementing customer consent and other regulatory features within Salesforce or a similar enterprise system. Passion for modern engineering principles, mentoring others, and creating high-performing teams. If you're ready to play a key role in a transformative digital journey and have the expertise to lead high-performing engineering teams, we'd love to hear from you! Click "Apply" Or Email
About Euromonitor: Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence. Are you passionate about the power of data to transform business? Do you thrive at the intersection of strategy, technology, and insight? Euromonitor International is looking for a Data Insights Product Manager to lead the evolution of our Enterprise Data Lakehouse and shape the future of data-driven decision-making across our global business. This is a unique opportunity to own and drive the roadmap for our enterprise data platform, enabling trusted, cross-comparable insights across Sales, Marketing, Finance, and beyond. You'll work at the heart of our digital transformation, championing data integrity, governance, and innovation. Key Responsibilities Own the roadmap for our Enterprise Data Lakehouse and BI capabilities. Lead the end-to-end delivery of data platform initiatives, from ingestion to insight. Define and phase in high-value data sources across the Euromonitor ecosystem. Ensure data quality, governance, and integrity to support confident decision-making. Champion the use of Power BI, Tableau, and other tools to unlock actionable insights. Collaborate with stakeholders to define data contracts and plan integrations (e.g., Salesforce, Dynamics). Build and maintain dashboards, KPIs, and reporting frameworks that drive performance. Act as a bridge between commercial and technical teams, fostering a data-first culture. Provide advisory support to teams across the business on data strategy and tool usage. Mentor and coach others to strengthen analytics capabilities across the organisation. Must-Haves 5-10 years' experience in product or project management within the data domain. Hands-on experience with Microsoft Fabric, Azure Data Lakes, and data warehousing. Strong understanding of data governance, data strategy, and enterprise data architecture. Proven ability to manage enterprise-level stakeholders and cross-functional teams. Experience with BI tools (Power BI, Tableau) and data analytics languages (SQL, Python). Familiarity with Salesforce, Dynamics 365, or similar enterprise systems. Excellent communication, collaboration, and stakeholder management skills. Nice-to-Haves Knowledge of Kafka, Snowflake, or Databricks. Experience with AI in data (e.g., real-time forecasting, visualisation). Background in advisory or consulting roles within data strategy. Ability to thrive in ambiguous, fast-paced environments. Confidence in storytelling with data and presenting to senior leadership. Why Join Us? At Euromonitor, you'll be part of a forward-thinking, globally respected organisation that values innovation, collaboration, and continuous improvement. You'll have the autonomy to shape a critical capability and the support to grow your career in a dynamic, data-driven environment. Why work for Euromonitor? Our Values: We seek individuals who act with integrity We look for candidates who are curious about the world We feel that as a community, we're stronger together We seek toenable people to feel empowered We welcome candidates who bring strength in diversity International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis. Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with. Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights. Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day. Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent. Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.
Jul 02, 2025
Full time
About Euromonitor: Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence. Are you passionate about the power of data to transform business? Do you thrive at the intersection of strategy, technology, and insight? Euromonitor International is looking for a Data Insights Product Manager to lead the evolution of our Enterprise Data Lakehouse and shape the future of data-driven decision-making across our global business. This is a unique opportunity to own and drive the roadmap for our enterprise data platform, enabling trusted, cross-comparable insights across Sales, Marketing, Finance, and beyond. You'll work at the heart of our digital transformation, championing data integrity, governance, and innovation. Key Responsibilities Own the roadmap for our Enterprise Data Lakehouse and BI capabilities. Lead the end-to-end delivery of data platform initiatives, from ingestion to insight. Define and phase in high-value data sources across the Euromonitor ecosystem. Ensure data quality, governance, and integrity to support confident decision-making. Champion the use of Power BI, Tableau, and other tools to unlock actionable insights. Collaborate with stakeholders to define data contracts and plan integrations (e.g., Salesforce, Dynamics). Build and maintain dashboards, KPIs, and reporting frameworks that drive performance. Act as a bridge between commercial and technical teams, fostering a data-first culture. Provide advisory support to teams across the business on data strategy and tool usage. Mentor and coach others to strengthen analytics capabilities across the organisation. Must-Haves 5-10 years' experience in product or project management within the data domain. Hands-on experience with Microsoft Fabric, Azure Data Lakes, and data warehousing. Strong understanding of data governance, data strategy, and enterprise data architecture. Proven ability to manage enterprise-level stakeholders and cross-functional teams. Experience with BI tools (Power BI, Tableau) and data analytics languages (SQL, Python). Familiarity with Salesforce, Dynamics 365, or similar enterprise systems. Excellent communication, collaboration, and stakeholder management skills. Nice-to-Haves Knowledge of Kafka, Snowflake, or Databricks. Experience with AI in data (e.g., real-time forecasting, visualisation). Background in advisory or consulting roles within data strategy. Ability to thrive in ambiguous, fast-paced environments. Confidence in storytelling with data and presenting to senior leadership. Why Join Us? At Euromonitor, you'll be part of a forward-thinking, globally respected organisation that values innovation, collaboration, and continuous improvement. You'll have the autonomy to shape a critical capability and the support to grow your career in a dynamic, data-driven environment. Why work for Euromonitor? Our Values: We seek individuals who act with integrity We look for candidates who are curious about the world We feel that as a community, we're stronger together We seek toenable people to feel empowered We welcome candidates who bring strength in diversity International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis. Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with. Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights. Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day. Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent. Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.
Market Technology Architect - Content Supply Chain Digital Bus System Analysis Manager Senior Level Full time Market Technology Architect - Content Supply Chain CL7 London UK wide Accenture Song is where you can accelerate your career in a dynamic and innovative digital marketing team that redefines how organisations connect with customers and deliver value. We are a fast-growing division dedicated to crafting transformative digital experiences at scale. We are looking for someone to join the Customer Technology Team within the Marketing Practice to support the growing technology portfolio, specifically around Content Management Systems (CMS), Digital Asset Management (DAM) and Workflow / Marketing Resource Management (MRM). Supporting our clients across a wider range of industries to deliver cutting edge technology. Grow alongside our global network of talent and help drive impactful change for some of the world's biggest brands. About the Role: You will be a crucial part of our Customer Technology team supporting on the delivery of personalisation strategies with marketing clients wanting to drive customer-centric experiences. The successful candidate will need to have a particular expertise in CMS/DAM/MRM. Particular focus areas will be: Marketing Technology Architecture (including collaboration across parallel technology areas of Commerce, Service and Digital Products) Content Supply Chain: Helping marketers and agencies deliver cross channel content with speed and efficiency Personalisation: Enhancing customer experiences Data Orchestration: Integrating data seamlessly across platforms Product ownership, project management (agile) and core consulting skills Gen AI and future technology impact on the content space Your Responsibilities: You will be part of a high performing team tasked with supporting in growing the CMS/DAM/MRM capability and knowledge. You should have demonstrable experience in the following areas: Worked on projects where you are shaping and delivering technical implementation and designs to define the roadmaps to deliver Personalisation (either B2B or B2C) Supporting delivery of CMS/DAM/MRMs and selection of correct Vendors; ability to independently lead technical work streams, manage product and requirements backlogs Overview and knowledge of Enterprise Architecture, CMS/DAM/MRM capabilities and ability to upskill other teams/members on the technical capabilities Understanding of the range of customer data sources and activation channels needed for personalisation, in a low level of technical details Be able to shape the technical designs and advise on best practice within enterprise architecture Arranging and planning workshops Support on client pitches & proposals Experience working with variety of stakeholders An understanding of working in an agile delivery model Qualifications In order to apply please ensure you have: Strong relevant industry experience in CMS, DAM, MRM and digital delivery projects Core understanding of CMS/DAM/MRM capabilities, with deep functional expertise of at least one or more core platform (Adobe Experience Platform, Salesforce, Aprimo, Contentful, Bynder, Optimizely, Contentstack, Drupal, Sprinklr) Previous experience working as part of marketing technology teams in a delivery and/or consulting/advisory capacity What's in it for you: Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible work policies. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Programme, Career Development and Counselling. A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. SNGCR01 - London Manchester Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Multiple Locations Senior Level Full time Multiple Locations Senior Level Full time Multiple Locations Senior Level Full time Learn more about the hiring process at Accenture
Jul 02, 2025
Full time
Market Technology Architect - Content Supply Chain Digital Bus System Analysis Manager Senior Level Full time Market Technology Architect - Content Supply Chain CL7 London UK wide Accenture Song is where you can accelerate your career in a dynamic and innovative digital marketing team that redefines how organisations connect with customers and deliver value. We are a fast-growing division dedicated to crafting transformative digital experiences at scale. We are looking for someone to join the Customer Technology Team within the Marketing Practice to support the growing technology portfolio, specifically around Content Management Systems (CMS), Digital Asset Management (DAM) and Workflow / Marketing Resource Management (MRM). Supporting our clients across a wider range of industries to deliver cutting edge technology. Grow alongside our global network of talent and help drive impactful change for some of the world's biggest brands. About the Role: You will be a crucial part of our Customer Technology team supporting on the delivery of personalisation strategies with marketing clients wanting to drive customer-centric experiences. The successful candidate will need to have a particular expertise in CMS/DAM/MRM. Particular focus areas will be: Marketing Technology Architecture (including collaboration across parallel technology areas of Commerce, Service and Digital Products) Content Supply Chain: Helping marketers and agencies deliver cross channel content with speed and efficiency Personalisation: Enhancing customer experiences Data Orchestration: Integrating data seamlessly across platforms Product ownership, project management (agile) and core consulting skills Gen AI and future technology impact on the content space Your Responsibilities: You will be part of a high performing team tasked with supporting in growing the CMS/DAM/MRM capability and knowledge. You should have demonstrable experience in the following areas: Worked on projects where you are shaping and delivering technical implementation and designs to define the roadmaps to deliver Personalisation (either B2B or B2C) Supporting delivery of CMS/DAM/MRMs and selection of correct Vendors; ability to independently lead technical work streams, manage product and requirements backlogs Overview and knowledge of Enterprise Architecture, CMS/DAM/MRM capabilities and ability to upskill other teams/members on the technical capabilities Understanding of the range of customer data sources and activation channels needed for personalisation, in a low level of technical details Be able to shape the technical designs and advise on best practice within enterprise architecture Arranging and planning workshops Support on client pitches & proposals Experience working with variety of stakeholders An understanding of working in an agile delivery model Qualifications In order to apply please ensure you have: Strong relevant industry experience in CMS, DAM, MRM and digital delivery projects Core understanding of CMS/DAM/MRM capabilities, with deep functional expertise of at least one or more core platform (Adobe Experience Platform, Salesforce, Aprimo, Contentful, Bynder, Optimizely, Contentstack, Drupal, Sprinklr) Previous experience working as part of marketing technology teams in a delivery and/or consulting/advisory capacity What's in it for you: Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible work policies. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Programme, Career Development and Counselling. A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. SNGCR01 - London Manchester Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Multiple Locations Senior Level Full time Multiple Locations Senior Level Full time Multiple Locations Senior Level Full time Learn more about the hiring process at Accenture
Engineering Lead - Salesforce & .NET/Azure Platform Salary: £110,000 Leeds, Manchester, Redhill, Tunbridge Wells, Bournemouth, or Bristol (Hybrid/Flexible) We're looking for a forward-thinking Engineering Lead to drive our technical delivery and uplift the engineering capabilities of our growing team. This role is at the intersection of engineering strategy, leadership, and solution delivery particularly across our Salesforce ecosystem and our .NET/Azure base platform . You'll be responsible for owning complex technical solutions , setting low-level design standards, and ensuring continuous improvement through innovation, engineering excellence, and strategic leadership. What You'll Do: Set engineering strategy and technical direction across squads, uplifting engineering standards and driving continuous improvement. Lead the low-level design and implementation of scalable systems including Salesforce channel integrations and Azure services. Provide leadership and structure to teams solving complex business problems and bring back clear, actionable solutions. Drive engineering excellence by introducing modern design patterns, libraries, and frameworks into the engineering function. Work closely with Salesforce (Health Cloud, Sales Cloud, FS Cloud), delivering solutions for core business capabilities: pricing, claims, policy and customer management. Manage 5-15 engineers , typically through Lead Engineers and dotted-line reporting across squads, contractors, and SI partners. Own end-to-end delivery of major features - from solution design to implementation, including performance testing , synthetic data generation, and environment management. Remain hands-on: spend 15-20% of your time writing code and setting the benchmark for quality engineering practices. Contribute to succession planning, capability uplift, and long-term technical direction for the engineering function. What You Bring: Proven experience leading engineering teams and delivering complex solutions at scale. Strong technical foundation in Salesforce , including APEX, Futures, Batch processes, and platform architecture. Practical knowledge of .NET and Azure technologies and how they integrate into enterprise platforms. Experience with Salesforce performance tuning , data volume ramp-up strategies, and environment orchestration. Ability to articulate engineering strategy and complex design solutions clearly to both technical and non-technical stakeholders. Experience implementing customer consent and other regulatory features within Salesforce or a similar enterprise system. Passion for modern engineering principles, mentoring others, and creating high-performing teams. If you're ready to play a key role in a transformative digital journey and have the expertise to lead high-performing engineering teams, we'd love to hear from you! Click "Apply" Or Email
Jul 02, 2025
Full time
Engineering Lead - Salesforce & .NET/Azure Platform Salary: £110,000 Leeds, Manchester, Redhill, Tunbridge Wells, Bournemouth, or Bristol (Hybrid/Flexible) We're looking for a forward-thinking Engineering Lead to drive our technical delivery and uplift the engineering capabilities of our growing team. This role is at the intersection of engineering strategy, leadership, and solution delivery particularly across our Salesforce ecosystem and our .NET/Azure base platform . You'll be responsible for owning complex technical solutions , setting low-level design standards, and ensuring continuous improvement through innovation, engineering excellence, and strategic leadership. What You'll Do: Set engineering strategy and technical direction across squads, uplifting engineering standards and driving continuous improvement. Lead the low-level design and implementation of scalable systems including Salesforce channel integrations and Azure services. Provide leadership and structure to teams solving complex business problems and bring back clear, actionable solutions. Drive engineering excellence by introducing modern design patterns, libraries, and frameworks into the engineering function. Work closely with Salesforce (Health Cloud, Sales Cloud, FS Cloud), delivering solutions for core business capabilities: pricing, claims, policy and customer management. Manage 5-15 engineers , typically through Lead Engineers and dotted-line reporting across squads, contractors, and SI partners. Own end-to-end delivery of major features - from solution design to implementation, including performance testing , synthetic data generation, and environment management. Remain hands-on: spend 15-20% of your time writing code and setting the benchmark for quality engineering practices. Contribute to succession planning, capability uplift, and long-term technical direction for the engineering function. What You Bring: Proven experience leading engineering teams and delivering complex solutions at scale. Strong technical foundation in Salesforce , including APEX, Futures, Batch processes, and platform architecture. Practical knowledge of .NET and Azure technologies and how they integrate into enterprise platforms. Experience with Salesforce performance tuning , data volume ramp-up strategies, and environment orchestration. Ability to articulate engineering strategy and complex design solutions clearly to both technical and non-technical stakeholders. Experience implementing customer consent and other regulatory features within Salesforce or a similar enterprise system. Passion for modern engineering principles, mentoring others, and creating high-performing teams. If you're ready to play a key role in a transformative digital journey and have the expertise to lead high-performing engineering teams, we'd love to hear from you! Click "Apply" Or Email
EngineeringHybrid Remote , London,United KingdomReading,United Kingdom Splunk - a Cisco company, provides the Unified Security and Observability Platform. The world's leading organisations trust Splunk to go from insight to action fast and at scale; organisations such as McLaren, Heineken, and Tesco are turning data into action with Splunk. Join us as we pursue our innovative vision to make machine data accessible, usable and valuable to everyone. Our company is filled with people passionate about our solutions and seeking to deliver the best experience and outcomes to our customers. At Splunk, we're committed to our work, customers, having fun and, most importantly, to each other's success. This is an opportunity to work at a company that is changing the way that information supports business decisions and makes the world a more digitally resilient place. Splunk seeks a highly motivated, outcome-focused individual to join our Solutions Engineering team as a Solutions Engineer (SE). As a Splunk SE, you'll be a technical sales resource for the UKI Enterprise Sales team supporting our clients in the UK and Ireland. You will be the authority regarding the technical aspects of our solutions and how they integrate within our clients' workflow and tooling. SEs must be comfortable building rapport with their client's technical staff, serving as a trusted adviser within the accounts that they support. To this extent, communication is key; your ability to communicate well and engage with the right people in the right way in a timely manner is crucial to this role. The SE develops and owns technical proof activities to drive new and expansion opportunities, increase product usage, and generate new sales pipeline through workshops, office hours, and Q&A sessions. In addition to providing technical guidance, Splunk SEs understand their clients' businesses well and can tailor their solution positioning to both a business and technical audience. Responsibilities; I want to and can do these: Establish and own strong technical relationships within the territories you support. Own achieving the 'technical win'; moving opportunities from qualification to technical validation and into business validation. Develop technical activity plans to help the customer technically validate the Splunk products and services and achieve meaningful value outcomes post-sale. Partner with the Regional Sales Manager in in-person and remote meetings with customers to determine their needs and how Splunk can meet them. Support our clients through the buying process by running presentations, demonstrations, workshops and answering technical questions to validate Splunk as the right solution. Scope and run Proof of Concepts with clients to agreed success criteria and timelines. Identify, document and plan to mitigate technical risks to accounts to prevent customer churn. Ensure your knowledge and skills of Splunk solutions are up to date. Maintain timely updates on the state of your opportunities in Salesforce. Attributes; this is who I am: Self-motivated; to research and learn to fill gaps in knowledge and provide the best buying experience to our clients. Innovative; in finding solutions to customer needs, proving integrations, and developing workshops and demonstrations. Passionate; in solving meaningful problems with data. Disruptive; work closely with the Solutions Engineering team and Solutions Engineering management to challenge, develop and continually improve working practices and processes. Curious; with a growth mindset and willingness to be coached. Adaptable; with the ability to shift to constantly evolving requirements. Requirements; I've got or done these things in the past: Experience selling SaaS services or data solutions or working in a sales/commercial environment. Outstanding communication skills with the ability to communicate clearly and appropriately in meetings, phone calls, emails, RFPs, and when submitting reports, both externally with customers and internally. Strong presentation and demonstration skills with an ability to use stories effectively. Ability to actively listen. Good organisational, prioritisation and time management skills. Required Technical Knowledge; Yes, I've got these: Linux or Windows knowledge Basic network connectivity troubleshooting Infrastructure as a Service platforms: AWS, GCP and/or Azure IT architecture concepts such as High Availability, Disaster Recovery Highly Desirable Knowledge and Experience; I have some or all of these too: Domain knowledge in any of: security operations, Observability, DevOps, IT operations, big data or log management. Experience writing and using regular expressions. Experience coding in Python. Experience working with REST APIs. Experience with container and container orchestration technology. Diversity, Equity & Inclusion We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. You have been redirected to a Splunk job page
Jul 02, 2025
Full time
EngineeringHybrid Remote , London,United KingdomReading,United Kingdom Splunk - a Cisco company, provides the Unified Security and Observability Platform. The world's leading organisations trust Splunk to go from insight to action fast and at scale; organisations such as McLaren, Heineken, and Tesco are turning data into action with Splunk. Join us as we pursue our innovative vision to make machine data accessible, usable and valuable to everyone. Our company is filled with people passionate about our solutions and seeking to deliver the best experience and outcomes to our customers. At Splunk, we're committed to our work, customers, having fun and, most importantly, to each other's success. This is an opportunity to work at a company that is changing the way that information supports business decisions and makes the world a more digitally resilient place. Splunk seeks a highly motivated, outcome-focused individual to join our Solutions Engineering team as a Solutions Engineer (SE). As a Splunk SE, you'll be a technical sales resource for the UKI Enterprise Sales team supporting our clients in the UK and Ireland. You will be the authority regarding the technical aspects of our solutions and how they integrate within our clients' workflow and tooling. SEs must be comfortable building rapport with their client's technical staff, serving as a trusted adviser within the accounts that they support. To this extent, communication is key; your ability to communicate well and engage with the right people in the right way in a timely manner is crucial to this role. The SE develops and owns technical proof activities to drive new and expansion opportunities, increase product usage, and generate new sales pipeline through workshops, office hours, and Q&A sessions. In addition to providing technical guidance, Splunk SEs understand their clients' businesses well and can tailor their solution positioning to both a business and technical audience. Responsibilities; I want to and can do these: Establish and own strong technical relationships within the territories you support. Own achieving the 'technical win'; moving opportunities from qualification to technical validation and into business validation. Develop technical activity plans to help the customer technically validate the Splunk products and services and achieve meaningful value outcomes post-sale. Partner with the Regional Sales Manager in in-person and remote meetings with customers to determine their needs and how Splunk can meet them. Support our clients through the buying process by running presentations, demonstrations, workshops and answering technical questions to validate Splunk as the right solution. Scope and run Proof of Concepts with clients to agreed success criteria and timelines. Identify, document and plan to mitigate technical risks to accounts to prevent customer churn. Ensure your knowledge and skills of Splunk solutions are up to date. Maintain timely updates on the state of your opportunities in Salesforce. Attributes; this is who I am: Self-motivated; to research and learn to fill gaps in knowledge and provide the best buying experience to our clients. Innovative; in finding solutions to customer needs, proving integrations, and developing workshops and demonstrations. Passionate; in solving meaningful problems with data. Disruptive; work closely with the Solutions Engineering team and Solutions Engineering management to challenge, develop and continually improve working practices and processes. Curious; with a growth mindset and willingness to be coached. Adaptable; with the ability to shift to constantly evolving requirements. Requirements; I've got or done these things in the past: Experience selling SaaS services or data solutions or working in a sales/commercial environment. Outstanding communication skills with the ability to communicate clearly and appropriately in meetings, phone calls, emails, RFPs, and when submitting reports, both externally with customers and internally. Strong presentation and demonstration skills with an ability to use stories effectively. Ability to actively listen. Good organisational, prioritisation and time management skills. Required Technical Knowledge; Yes, I've got these: Linux or Windows knowledge Basic network connectivity troubleshooting Infrastructure as a Service platforms: AWS, GCP and/or Azure IT architecture concepts such as High Availability, Disaster Recovery Highly Desirable Knowledge and Experience; I have some or all of these too: Domain knowledge in any of: security operations, Observability, DevOps, IT operations, big data or log management. Experience writing and using regular expressions. Experience coding in Python. Experience working with REST APIs. Experience with container and container orchestration technology. Diversity, Equity & Inclusion We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. You have been redirected to a Splunk job page
At Paragon DCX , we dont just implement Salesforce solutions we unlock possibility, power transformation, and deliver measurable value to the worlds most forward-thinking brands. As we continue to scale, we're seeking a dynamic Salesforce Sales Lead to help architect the future of our sales motion someone who thrives at the intersection of strategy, leadership, and Salesforce expertise click apply for full job details
Jul 02, 2025
Full time
At Paragon DCX , we dont just implement Salesforce solutions we unlock possibility, power transformation, and deliver measurable value to the worlds most forward-thinking brands. As we continue to scale, we're seeking a dynamic Salesforce Sales Lead to help architect the future of our sales motion someone who thrives at the intersection of strategy, leadership, and Salesforce expertise click apply for full job details
Job ID: Amazon Web Services Singapore Private Limited Trusted by more startups around the world, AWS makes the power of cloud computing accessible for all. We give founders everywhere access to the same technology that powers the world's largest companies. With nearly 20 years of experience, gained from supporting hundreds of thousands of startups, the AWS Startups team helps founders prove that their world-changing ideas are possible, at any stage of growth, and any level of funding. This is why more startups, and over 80% of unicorns, choose to launch on AWS. AWS continues to rapidly grow and we seek a Cloud Sales Representative to earn trust and help drive growth with well-funded and high-potential startups. In this fast-moving business, the core responsibility is to ensure that new and high-potential startups choose AWS as their cloud platform to transform and accelerate their business. We work backwards from the customer and partner with technical team members, business development, and stakeholders to lead scaled Go-to-Market strategies, accelerate adoption and drive customer success. The ideal candidate possesses strong sales acumen, knowledge of the startup ecosystem, and a passion for (and familiarity with) AI/ML. You will be working with startups building innovative solutions, so extensive collaboration with external contacts and internal teams will be key to build and execute on plans to meet and exceed sales quota. Your responsibilities will include driving revenue, crafting partnerships, accelerating innovation through service adoption, and ensuring these startups select AWS as their primary cloud provider. You will align closely with counterparts in business development, marketing, solution architecture and partner teams to lead execution of coordinated go-to-market strategies and sales plays. You will also work closely with business development teams who are driving strategic support, global co-programming, and portfolio engagement to help drive top-of-funnel customer acquisition and accelerate seller cycles in the field. Key job responsibilities - Ensure customer success with early and mid-stage emerging startups - Drive revenue and market share in a defined territory or industry vertical - Accelerate customer adoption through well-developed sales engagements and successful GTM Strategy - Meet or exceed revenue and goal targets. - Develop and execute against a comprehensive account/territory plan. - Create & articulate compelling value propositions around AWS services. - Accelerate customer adoption by engaging Founders, CxO, Board of Directors and VC influencers - Work with partners to extend reach & drive adoption. - Develop long-term strategic relationships with key accounts. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 5-8 years of technology related sales, business development, sales engineering/consulting or equivalent experience - Extensive customers or pre-sale experience in B2B environments, preferably in a solution-selling / technology-related environment - Strong analytical and project management skills and experience working with cross-functional teams - Bachelor's Degree or equivalent PREFERRED QUALIFICATIONS - Profound insights into the startup ecosystem, the main stakeholders and trends - Passion for startups and entrepreneurial mentality and history of working for, or selling to tech startups - Previous experience in Sales, Marketing and/or Business Development - Startup Founder/ Startup operating experience in business development, venture capital, or in leadership roles - Experience with sales CRM tools such as Salesforce or similar software Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Based on your recent activity, you may be interested in: Posted: September 27, 2024 (Updated 9 months ago) Posted: October 7, 2024 (Updated 5 months ago) Location: ES, Community of Madrid, Madrid Posted: October 22, 2024 (Updated about 1 month ago) Posted: June 24, 2025 (Updated 5 days ago) Posted: June 17, 2025 (Updated 12 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 02, 2025
Full time
Job ID: Amazon Web Services Singapore Private Limited Trusted by more startups around the world, AWS makes the power of cloud computing accessible for all. We give founders everywhere access to the same technology that powers the world's largest companies. With nearly 20 years of experience, gained from supporting hundreds of thousands of startups, the AWS Startups team helps founders prove that their world-changing ideas are possible, at any stage of growth, and any level of funding. This is why more startups, and over 80% of unicorns, choose to launch on AWS. AWS continues to rapidly grow and we seek a Cloud Sales Representative to earn trust and help drive growth with well-funded and high-potential startups. In this fast-moving business, the core responsibility is to ensure that new and high-potential startups choose AWS as their cloud platform to transform and accelerate their business. We work backwards from the customer and partner with technical team members, business development, and stakeholders to lead scaled Go-to-Market strategies, accelerate adoption and drive customer success. The ideal candidate possesses strong sales acumen, knowledge of the startup ecosystem, and a passion for (and familiarity with) AI/ML. You will be working with startups building innovative solutions, so extensive collaboration with external contacts and internal teams will be key to build and execute on plans to meet and exceed sales quota. Your responsibilities will include driving revenue, crafting partnerships, accelerating innovation through service adoption, and ensuring these startups select AWS as their primary cloud provider. You will align closely with counterparts in business development, marketing, solution architecture and partner teams to lead execution of coordinated go-to-market strategies and sales plays. You will also work closely with business development teams who are driving strategic support, global co-programming, and portfolio engagement to help drive top-of-funnel customer acquisition and accelerate seller cycles in the field. Key job responsibilities - Ensure customer success with early and mid-stage emerging startups - Drive revenue and market share in a defined territory or industry vertical - Accelerate customer adoption through well-developed sales engagements and successful GTM Strategy - Meet or exceed revenue and goal targets. - Develop and execute against a comprehensive account/territory plan. - Create & articulate compelling value propositions around AWS services. - Accelerate customer adoption by engaging Founders, CxO, Board of Directors and VC influencers - Work with partners to extend reach & drive adoption. - Develop long-term strategic relationships with key accounts. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 5-8 years of technology related sales, business development, sales engineering/consulting or equivalent experience - Extensive customers or pre-sale experience in B2B environments, preferably in a solution-selling / technology-related environment - Strong analytical and project management skills and experience working with cross-functional teams - Bachelor's Degree or equivalent PREFERRED QUALIFICATIONS - Profound insights into the startup ecosystem, the main stakeholders and trends - Passion for startups and entrepreneurial mentality and history of working for, or selling to tech startups - Previous experience in Sales, Marketing and/or Business Development - Startup Founder/ Startup operating experience in business development, venture capital, or in leadership roles - Experience with sales CRM tools such as Salesforce or similar software Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Based on your recent activity, you may be interested in: Posted: September 27, 2024 (Updated 9 months ago) Posted: October 7, 2024 (Updated 5 months ago) Location: ES, Community of Madrid, Madrid Posted: October 22, 2024 (Updated about 1 month ago) Posted: June 24, 2025 (Updated 5 days ago) Posted: June 17, 2025 (Updated 12 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Salesforce Partner Portal Administrator Hybrid working - Central London - 3 days pw in the office 12 month contract Inside IR35 Market rate TBC Approx (Apply online only) pd to umbrella Salesforce Portal Administrator - You will work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. You will need proven experience in Salesforce administration, with experience managing Partner or Experience Cloud portal (Community Cloud) experience of Salesforce Partner Portal user setup, permissions, profiles, roles, and access management as well as 2nd line support and portal configurations. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges. Apple Salesforce Partner Portal Client Description Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions. Key Responsibilities Portal Administration - Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management - Maintain portal configurations, page layouts, and custom components to support evolving business needs -User Support & Enablement - Provide Tier 2 support to internal and external users, resolving access issues, troubleshooting errors, and escalating as needed - Create and maintain user guides, training materials, and FAQs to enable effective self-service System Maintenance & Improvements -Identify opportunities for automation, process efficiency, and usability enhancements in the portal experience -Collaborate with developers and architects on technical changes and enhancements Security & Compliance - Ensure secure and compliant access in accordance with client's data governance and security standards - Conduct regular audits and reviews of user access and system integrity Stakeholder Collaboration - Liaise with business teams, regional operations, and the global Salesforce team to capture requirements, prioritise changes, and align on roadmap - Participate in testing and validation of releases affecting the Partner Portal Key Requirements - Proven experience in Salesforce administration, with experience managing Partner or Experience Cloud portals (formerly Community Cloud) experience -Salesforce Administrator Certification -Understanding of Salesforce user management, roles, profiles, permission sets, and data visibility -Strong troubleshooting skills and a user-centric mindset -Excellent communication skills to engage with technical and non-technical users - Ability to work independently and manage multiple priorities in a fast-paced environment Preferred Qualifications -Previous experience in a global technology company or working with external partner ecosystems - Familiarity with tools such as JIRA, Confluence, and Slack for collaboration and documentation Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
Jul 02, 2025
Contractor
Salesforce Partner Portal Administrator Hybrid working - Central London - 3 days pw in the office 12 month contract Inside IR35 Market rate TBC Approx (Apply online only) pd to umbrella Salesforce Portal Administrator - You will work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. You will need proven experience in Salesforce administration, with experience managing Partner or Experience Cloud portal (Community Cloud) experience of Salesforce Partner Portal user setup, permissions, profiles, roles, and access management as well as 2nd line support and portal configurations. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges. Apple Salesforce Partner Portal Client Description Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions. Key Responsibilities Portal Administration - Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management - Maintain portal configurations, page layouts, and custom components to support evolving business needs -User Support & Enablement - Provide Tier 2 support to internal and external users, resolving access issues, troubleshooting errors, and escalating as needed - Create and maintain user guides, training materials, and FAQs to enable effective self-service System Maintenance & Improvements -Identify opportunities for automation, process efficiency, and usability enhancements in the portal experience -Collaborate with developers and architects on technical changes and enhancements Security & Compliance - Ensure secure and compliant access in accordance with client's data governance and security standards - Conduct regular audits and reviews of user access and system integrity Stakeholder Collaboration - Liaise with business teams, regional operations, and the global Salesforce team to capture requirements, prioritise changes, and align on roadmap - Participate in testing and validation of releases affecting the Partner Portal Key Requirements - Proven experience in Salesforce administration, with experience managing Partner or Experience Cloud portals (formerly Community Cloud) experience -Salesforce Administrator Certification -Understanding of Salesforce user management, roles, profiles, permission sets, and data visibility -Strong troubleshooting skills and a user-centric mindset -Excellent communication skills to engage with technical and non-technical users - Ability to work independently and manage multiple priorities in a fast-paced environment Preferred Qualifications -Previous experience in a global technology company or working with external partner ecosystems - Familiarity with tools such as JIRA, Confluence, and Slack for collaboration and documentation Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.
Engineering Lead - Salesforce & .NET/Azure Platform Salary: £110,000 Leeds, Manchester, Redhill, Tunbridge Wells, Bournemouth, or Bristol (Hybrid/Flexible) We're looking for a forward-thinking Engineering Lead to drive our technical delivery and uplift the engineering capabilities of our growing team. This role is at the intersection of engineering strategy, leadership, and solution delivery particularly across our Salesforce ecosystem and our .NET/Azure base platform . You'll be responsible for owning complex technical solutions , setting low-level design standards, and ensuring continuous improvement through innovation, engineering excellence, and strategic leadership. What You'll Do: Set engineering strategy and technical direction across squads, uplifting engineering standards and driving continuous improvement. Lead the low-level design and implementation of scalable systems including Salesforce channel integrations and Azure services. Provide leadership and structure to teams solving complex business problems and bring back clear, actionable solutions. Drive engineering excellence by introducing modern design patterns, libraries, and frameworks into the engineering function. Work closely with Salesforce (Health Cloud, Sales Cloud, FS Cloud), delivering solutions for core business capabilities: pricing, claims, policy and customer management. Manage 5-15 engineers , typically through Lead Engineers and dotted-line reporting across squads, contractors, and SI partners. Own end-to-end delivery of major features - from solution design to implementation, including performance testing , synthetic data generation, and environment management. Remain hands-on: spend 15-20% of your time writing code and setting the benchmark for quality engineering practices. Contribute to succession planning, capability uplift, and long-term technical direction for the engineering function. What You Bring: Proven experience leading engineering teams and delivering complex solutions at scale. Strong technical foundation in Salesforce , including APEX, Futures, Batch processes, and platform architecture. Practical knowledge of .NET and Azure technologies and how they integrate into enterprise platforms. Experience with Salesforce performance tuning , data volume ramp-up strategies, and environment orchestration. Ability to articulate engineering strategy and complex design solutions clearly to both technical and non-technical stakeholders. Experience implementing customer consent and other regulatory features within Salesforce or a similar enterprise system. Passion for modern engineering principles, mentoring others, and creating high-performing teams. If you're ready to play a key role in a transformative digital journey and have the expertise to lead high-performing engineering teams, we'd love to hear from you! Click "Apply" Or Email
Jul 02, 2025
Full time
Engineering Lead - Salesforce & .NET/Azure Platform Salary: £110,000 Leeds, Manchester, Redhill, Tunbridge Wells, Bournemouth, or Bristol (Hybrid/Flexible) We're looking for a forward-thinking Engineering Lead to drive our technical delivery and uplift the engineering capabilities of our growing team. This role is at the intersection of engineering strategy, leadership, and solution delivery particularly across our Salesforce ecosystem and our .NET/Azure base platform . You'll be responsible for owning complex technical solutions , setting low-level design standards, and ensuring continuous improvement through innovation, engineering excellence, and strategic leadership. What You'll Do: Set engineering strategy and technical direction across squads, uplifting engineering standards and driving continuous improvement. Lead the low-level design and implementation of scalable systems including Salesforce channel integrations and Azure services. Provide leadership and structure to teams solving complex business problems and bring back clear, actionable solutions. Drive engineering excellence by introducing modern design patterns, libraries, and frameworks into the engineering function. Work closely with Salesforce (Health Cloud, Sales Cloud, FS Cloud), delivering solutions for core business capabilities: pricing, claims, policy and customer management. Manage 5-15 engineers , typically through Lead Engineers and dotted-line reporting across squads, contractors, and SI partners. Own end-to-end delivery of major features - from solution design to implementation, including performance testing , synthetic data generation, and environment management. Remain hands-on: spend 15-20% of your time writing code and setting the benchmark for quality engineering practices. Contribute to succession planning, capability uplift, and long-term technical direction for the engineering function. What You Bring: Proven experience leading engineering teams and delivering complex solutions at scale. Strong technical foundation in Salesforce , including APEX, Futures, Batch processes, and platform architecture. Practical knowledge of .NET and Azure technologies and how they integrate into enterprise platforms. Experience with Salesforce performance tuning , data volume ramp-up strategies, and environment orchestration. Ability to articulate engineering strategy and complex design solutions clearly to both technical and non-technical stakeholders. Experience implementing customer consent and other regulatory features within Salesforce or a similar enterprise system. Passion for modern engineering principles, mentoring others, and creating high-performing teams. If you're ready to play a key role in a transformative digital journey and have the expertise to lead high-performing engineering teams, we'd love to hear from you! Click "Apply" Or Email
Salary: From £47,000 to £55,000 per annum negotiable depending on experience + comprehensive benefits! Jisc Grade: TGE3 (internal use only) Hours: 35 hours per week Contract: Permanent Reports into: Head of DXP Operations Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Our vision is to lead the UK tertiary education, research and innovation sectors to be pioneers in the use of digital technology and data. We're on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced. About the team: Jisc operates as a number of directorates, each focusing on particular activities. This role is within the Group CTO directorate. We develop new products to meet the needs of our members now and in the future, and provide technology leadership within the organisation and to our members and customers. Most of Jisc's technical resource and capability sits within our directorate, allowing us to focus on delivering Jisc's digital vision for members and customers. There are a number of departments which make up the Group CTO directorate, and this role is within Workplace IT, in the DXP Operations team. This team is responsible for the development and maintenance of the DXP Platform to support our customer facing activities. About the role: As Platform Owner in DXP operations, your key objectives are to; • Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. • Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing the platform steering group and governance surrounding decision making. Full ownership of operational metrics and co-own platform metrics with the Platform Reliability and Release Manager/ Engineer, working closely with the Product Managers/ Service Owners to support measurement of benefits. Responsibilities will include: • Stakeholder Management. Work with a wide range of stakeholders to develop roadmaps, bring people on a journey and a shared vision including, senior stakeholders, technical agile teams, product managers, architects and customers. • Data Quality. Responsible for helping Jisc improve data quality and data governance challenges across the business, highlighting and fixing data quality issues where appropriate. • Information Security. Audit and Data Governance functions to ensure the ongoing and documented operational integrity, data quality and availability within operations. • Advocacy. Be a trusted advisor to the Jisc product management community and partners, demonstrating the business value of the platform and mapping technical solutions to business value, ensuring customers understand the real-world benefits of the platform. • Platform Operations. Own, maintain and make visible a prioritised backlog for each product, gathering and understanding backlog items, refining, and adding detail for top priorities to provide clarity to the product development team and prioritise the features/ enhancements/ increments that will achieve the best value for the customer; defining user stories and/or features and functionality. • Continuous Improvement. ITIL V4 Service Value System (SVS) cornerstone. Drive continuous improvement and anticipate changes in customer need, adapt and create transitioning plans. Work with internal stakeholders to agree consistent product documentation and processes across the directorate product portfolio. • Strategy. Ensuring the platform technical strategy is adopted to reduce technical debt, support benefits realisation and promote longevity of the platform. • Relationships and Partnering. Collaborate with stakeholders at all levels within the organisation as well as third party suppliers to ensure new features are prioritised and developed to best meet needs, develop roadmaps and KPIs. • Product Management. Develop good technical understanding of key applications as "products", along with the technology that underpins them in order to know its capabilities and know what is feasible, to enable optimised prioritisation of and detail within the product backlog. Conduct technical discovery and qualification, making architectural recommendations, and delivering product demonstrations and Proof of Concepts (PoCs). • Ownership. Take ownership of live product bugs, prioritising the resolution of these against other work. Keeping up to date with comparable products and experiences to help ensure Jisc's products are providing leading user experiences. • Accountable. Be accountable for the delivery of high value products, and for optimising the value of the work of the delivery teams. • Quality. Develop detailed and high-quality statements of requirements, distributed and understandable to both technical/ non-technical stakeholders. Promote quality over velocity in the delivery of capability, minimising re-work, defects and vulnerabilities. Key Skills and Experience: • Leadership in Product & Platform Development Proven experience leading product management or platform development across an organisation-defining value-driven requirements and aligning delivery with product teams. • Agile & Backlog Expertise Hands-on experience managing backlogs and working within Agile teams or organisations. • Tech-Savvy & Tool Fluent Comfortable using tools like SharePoint, Teams, Jira, Confluence, Visio, and Planner to support team operations. Experience with Salesforce is essential; Mulesoft and Copado are a bonus. • Change & Stakeholder Management Skilled in managing the impact of change initiatives, engaging stakeholders, and resolving conflicts around requirements or outcomes. • Deliverables-Driven Demonstrated ability to deliver key outputs and balance project work with operational responsibilities. • Strategic Thinking Familiar with stakeholder mapping techniques (RACI knowledge is a plus) and experienced in applying ITIL principles across change management, service delivery, or product management. • Security & Privacy by Design A strong advocate for embedding security and privacy from the outset in all work. • Qualifications Holds a relevant degree, vocational or professional qualification-or equivalent experience in HR or a related field. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, every role is vital, and every person matters. We want you to feel like you're part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research. We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It's not about where you work, but how you create a flow that energizes both your work and home life. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window • Generous flexible pension schemes • A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access • Annual Jisc performance award • A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support • A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development • Allocated allowance of up to £250 to equip your home office • Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money • The opportunity to donate to charity tax-free with our Payroll Giving benefit • Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months . click apply for full job details
Jul 02, 2025
Full time
Salary: From £47,000 to £55,000 per annum negotiable depending on experience + comprehensive benefits! Jisc Grade: TGE3 (internal use only) Hours: 35 hours per week Contract: Permanent Reports into: Head of DXP Operations Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. About Jisc: Our vision is to lead the UK tertiary education, research and innovation sectors to be pioneers in the use of digital technology and data. We're on a mission to harness the power of technology and data, to transform how knowledge is shared, applied and enhanced. About the team: Jisc operates as a number of directorates, each focusing on particular activities. This role is within the Group CTO directorate. We develop new products to meet the needs of our members now and in the future, and provide technology leadership within the organisation and to our members and customers. Most of Jisc's technical resource and capability sits within our directorate, allowing us to focus on delivering Jisc's digital vision for members and customers. There are a number of departments which make up the Group CTO directorate, and this role is within Workplace IT, in the DXP Operations team. This team is responsible for the development and maintenance of the DXP Platform to support our customer facing activities. About the role: As Platform Owner in DXP operations, your key objectives are to; • Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. • Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing the platform steering group and governance surrounding decision making. Full ownership of operational metrics and co-own platform metrics with the Platform Reliability and Release Manager/ Engineer, working closely with the Product Managers/ Service Owners to support measurement of benefits. Responsibilities will include: • Stakeholder Management. Work with a wide range of stakeholders to develop roadmaps, bring people on a journey and a shared vision including, senior stakeholders, technical agile teams, product managers, architects and customers. • Data Quality. Responsible for helping Jisc improve data quality and data governance challenges across the business, highlighting and fixing data quality issues where appropriate. • Information Security. Audit and Data Governance functions to ensure the ongoing and documented operational integrity, data quality and availability within operations. • Advocacy. Be a trusted advisor to the Jisc product management community and partners, demonstrating the business value of the platform and mapping technical solutions to business value, ensuring customers understand the real-world benefits of the platform. • Platform Operations. Own, maintain and make visible a prioritised backlog for each product, gathering and understanding backlog items, refining, and adding detail for top priorities to provide clarity to the product development team and prioritise the features/ enhancements/ increments that will achieve the best value for the customer; defining user stories and/or features and functionality. • Continuous Improvement. ITIL V4 Service Value System (SVS) cornerstone. Drive continuous improvement and anticipate changes in customer need, adapt and create transitioning plans. Work with internal stakeholders to agree consistent product documentation and processes across the directorate product portfolio. • Strategy. Ensuring the platform technical strategy is adopted to reduce technical debt, support benefits realisation and promote longevity of the platform. • Relationships and Partnering. Collaborate with stakeholders at all levels within the organisation as well as third party suppliers to ensure new features are prioritised and developed to best meet needs, develop roadmaps and KPIs. • Product Management. Develop good technical understanding of key applications as "products", along with the technology that underpins them in order to know its capabilities and know what is feasible, to enable optimised prioritisation of and detail within the product backlog. Conduct technical discovery and qualification, making architectural recommendations, and delivering product demonstrations and Proof of Concepts (PoCs). • Ownership. Take ownership of live product bugs, prioritising the resolution of these against other work. Keeping up to date with comparable products and experiences to help ensure Jisc's products are providing leading user experiences. • Accountable. Be accountable for the delivery of high value products, and for optimising the value of the work of the delivery teams. • Quality. Develop detailed and high-quality statements of requirements, distributed and understandable to both technical/ non-technical stakeholders. Promote quality over velocity in the delivery of capability, minimising re-work, defects and vulnerabilities. Key Skills and Experience: • Leadership in Product & Platform Development Proven experience leading product management or platform development across an organisation-defining value-driven requirements and aligning delivery with product teams. • Agile & Backlog Expertise Hands-on experience managing backlogs and working within Agile teams or organisations. • Tech-Savvy & Tool Fluent Comfortable using tools like SharePoint, Teams, Jira, Confluence, Visio, and Planner to support team operations. Experience with Salesforce is essential; Mulesoft and Copado are a bonus. • Change & Stakeholder Management Skilled in managing the impact of change initiatives, engaging stakeholders, and resolving conflicts around requirements or outcomes. • Deliverables-Driven Demonstrated ability to deliver key outputs and balance project work with operational responsibilities. • Strategic Thinking Familiar with stakeholder mapping techniques (RACI knowledge is a plus) and experienced in applying ITIL principles across change management, service delivery, or product management. • Security & Privacy by Design A strong advocate for embedding security and privacy from the outset in all work. • Qualifications Holds a relevant degree, vocational or professional qualification-or equivalent experience in HR or a related field. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! Why work for us? At Jisc, every role is vital, and every person matters. We want you to feel like you're part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research. We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It's not about where you work, but how you create a flow that energizes both your work and home life. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window • Generous flexible pension schemes • A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access • Annual Jisc performance award • A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support • A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development • Allocated allowance of up to £250 to equip your home office • Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money • The opportunity to donate to charity tax-free with our Payroll Giving benefit • Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months . click apply for full job details
Field Operations Performance & Analytics Manager CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as aField Operations Performance & Analytics Manager As our Performance & Analytics Manager, you'll be responsible for setting up a federated suite of reporting and analytics to underpin customer installs and revenue growth. You'll lead our transition to centralised operational insight, ensuring our business decisions are grounded in robust data and aligned to strategic priorities. This is your chance to shape how we track performance, identify improvement opportunities, and drive lasting impact across a national team. You'll receive a salary of up to £71,000 , a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Designing and implementing a full suite of federated reporting across Field Operations Leading performance governance and owning weekly/monthly business reporting cycles Creating impactful dashboards and reports using tools like Power BI and SQL Analysing data to uncover performance trends, risks, and improvement opportunities Supporting business strategy through operational insight and ROI tracking Championing continuous improvement through data-led project prioritisation and delivery What you'll bring to the role A strategic mindset with strong technical skills, and the ability to translate data into real-world operational value. You'll also have: Proven experience in performance analytics, ideally within an operational or field-based environment Strong SQL capabilities and experience querying backend databases Proficiency with reporting tools (Power BI, Tableau, Excel) and data visualisation techniques Confidence working independently and leading cross-functional engagement Familiarity with CRM systems (e.g., Salesforce, ServiceNow) and data architecture concepts Exposure to process improvement methodologies such as Lean Six Sigma Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
Jul 02, 2025
Full time
Field Operations Performance & Analytics Manager CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Job Description As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as aField Operations Performance & Analytics Manager As our Performance & Analytics Manager, you'll be responsible for setting up a federated suite of reporting and analytics to underpin customer installs and revenue growth. You'll lead our transition to centralised operational insight, ensuring our business decisions are grounded in robust data and aligned to strategic priorities. This is your chance to shape how we track performance, identify improvement opportunities, and drive lasting impact across a national team. You'll receive a salary of up to £71,000 , a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Designing and implementing a full suite of federated reporting across Field Operations Leading performance governance and owning weekly/monthly business reporting cycles Creating impactful dashboards and reports using tools like Power BI and SQL Analysing data to uncover performance trends, risks, and improvement opportunities Supporting business strategy through operational insight and ROI tracking Championing continuous improvement through data-led project prioritisation and delivery What you'll bring to the role A strategic mindset with strong technical skills, and the ability to translate data into real-world operational value. You'll also have: Proven experience in performance analytics, ideally within an operational or field-based environment Strong SQL capabilities and experience querying backend databases Proficiency with reporting tools (Power BI, Tableau, Excel) and data visualisation techniques Confidence working independently and leading cross-functional engagement Familiarity with CRM systems (e.g., Salesforce, ServiceNow) and data architecture concepts Exposure to process improvement methodologies such as Lean Six Sigma Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!
Job Title: Salesforce Release Manager Location: Remote (UK-based only) Contract Type: Fixed Term - 12 Months Salary: 60,000- 75,000 per annum About Us A leading manufacturing business headquartered in Birmingham, UK, committed to innovation, quality, and customer satisfaction. As they continue to expand our digital transformation journey, they are are looking for a skilled Salesforce Release Manager to join the team on a 12-month fixed-term contract. This is a key role supporting the stability and evolution of our Salesforce platform, which is critical to the commercial operations. Role Overview As a Salesforce Release Manager, you will oversee the planning, coordination, and execution of Salesforce releases across multiple environments. You'll work closely with internal stakeholders, Salesforce developers, and third-party vendors to ensure that all releases are delivered efficiently, with minimal disruption to users and business operations. Key Responsibilities Own and manage the end-to-end Salesforce release lifecycle, including sandbox management, deployment planning, and release governance. Coordinate with development, QA, and business teams to schedule, test, and deploy changes to Salesforce environments. Ensure release documentation, change logs, and rollback plans are accurately maintained. Champion best practices in version control, CI/CD pipelines, and Salesforce DevOps tools (e.g., Gearset, Copado, Jenkins). Conduct impact assessments for new releases and support regression testing and defect resolution. Work with internal stakeholders to align release planning with business priorities and seasonal operational needs. Monitor and enforce compliance with change management policies and governance processes. Required Skills & Experience Proven experience as a Salesforce Release Manager or in a similar Salesforce DevOps/change management role. Strong knowledge of Salesforce platform architecture, configuration, and release management practices. Experience with version control systems (e.g., Git) and CI/CD tools for Salesforce. Familiarity with tools such as Gearset, Copado, or similar release management platforms. Excellent stakeholder communication skills and the ability to coordinate across technical and non-technical teams. Ability to work independently and remotely, with strong time management and attention to detail. Must be based in the UK and eligible to work without sponsorship. Desirable Salesforce certifications (e.g., Platform App Builder, Administrator, or DevOps-related certifications). Previous experience working within a manufacturing or industrial business environment. Experience supporting agile software delivery teams. What is on Offer Competitive salary of 60,000- 75,000 per annum. 12-month fixed-term contract with the potential for extension or permanent opportunities. Fully remote working with flexible hours. Opportunity to contribute to a major Salesforce transformation project in a growing organisation. If you are interested in this role, please send all enquires to (url removed) Mason Frank International is a leading supplier of (url removed) consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical. Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities
Jul 02, 2025
Seasonal
Job Title: Salesforce Release Manager Location: Remote (UK-based only) Contract Type: Fixed Term - 12 Months Salary: 60,000- 75,000 per annum About Us A leading manufacturing business headquartered in Birmingham, UK, committed to innovation, quality, and customer satisfaction. As they continue to expand our digital transformation journey, they are are looking for a skilled Salesforce Release Manager to join the team on a 12-month fixed-term contract. This is a key role supporting the stability and evolution of our Salesforce platform, which is critical to the commercial operations. Role Overview As a Salesforce Release Manager, you will oversee the planning, coordination, and execution of Salesforce releases across multiple environments. You'll work closely with internal stakeholders, Salesforce developers, and third-party vendors to ensure that all releases are delivered efficiently, with minimal disruption to users and business operations. Key Responsibilities Own and manage the end-to-end Salesforce release lifecycle, including sandbox management, deployment planning, and release governance. Coordinate with development, QA, and business teams to schedule, test, and deploy changes to Salesforce environments. Ensure release documentation, change logs, and rollback plans are accurately maintained. Champion best practices in version control, CI/CD pipelines, and Salesforce DevOps tools (e.g., Gearset, Copado, Jenkins). Conduct impact assessments for new releases and support regression testing and defect resolution. Work with internal stakeholders to align release planning with business priorities and seasonal operational needs. Monitor and enforce compliance with change management policies and governance processes. Required Skills & Experience Proven experience as a Salesforce Release Manager or in a similar Salesforce DevOps/change management role. Strong knowledge of Salesforce platform architecture, configuration, and release management practices. Experience with version control systems (e.g., Git) and CI/CD tools for Salesforce. Familiarity with tools such as Gearset, Copado, or similar release management platforms. Excellent stakeholder communication skills and the ability to coordinate across technical and non-technical teams. Ability to work independently and remotely, with strong time management and attention to detail. Must be based in the UK and eligible to work without sponsorship. Desirable Salesforce certifications (e.g., Platform App Builder, Administrator, or DevOps-related certifications). Previous experience working within a manufacturing or industrial business environment. Experience supporting agile software delivery teams. What is on Offer Competitive salary of 60,000- 75,000 per annum. 12-month fixed-term contract with the potential for extension or permanent opportunities. Fully remote working with flexible hours. Opportunity to contribute to a major Salesforce transformation project in a growing organisation. If you are interested in this role, please send all enquires to (url removed) Mason Frank International is a leading supplier of (url removed) consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical. Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities
Salesforce Architect 7 months Remote Inside IR35 - Umbrella only market rates Active SC clearance required, eligible candidates will be considered Role description High-profile Salesforce project requiring technical oversight & support for pre-go live & post-launch phases. Expertise needed in environment management, DevOps, quality, data management, & integrations (e.g. OKTA, Tableau). Guide client through go live & provide ongoing support. Essential skills and experienc Expert-level knowledge of Salesforce, including Sales Cloud, Service Cloud, and Platform Proven experience in designing and implementing large-scale Salesforce implementations Strong understanding of Salesforce architecture, including data modeling, security, and integration Experience with DevOps tools such as ADO, Git, and Bitbucket Strong understanding of Agile development methodologies and version control systems Excellent communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders Ability to work in a fast-paced environment and prioritise multiple tasks and deadlines Desirable skills and experience Experience with Salesforce Lightning and Experience Cloud Knowledge of data analytics and reporting tools such as Tableau Experience with identity and access management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Jul 02, 2025
Contractor
Salesforce Architect 7 months Remote Inside IR35 - Umbrella only market rates Active SC clearance required, eligible candidates will be considered Role description High-profile Salesforce project requiring technical oversight & support for pre-go live & post-launch phases. Expertise needed in environment management, DevOps, quality, data management, & integrations (e.g. OKTA, Tableau). Guide client through go live & provide ongoing support. Essential skills and experienc Expert-level knowledge of Salesforce, including Sales Cloud, Service Cloud, and Platform Proven experience in designing and implementing large-scale Salesforce implementations Strong understanding of Salesforce architecture, including data modeling, security, and integration Experience with DevOps tools such as ADO, Git, and Bitbucket Strong understanding of Agile development methodologies and version control systems Excellent communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders Ability to work in a fast-paced environment and prioritise multiple tasks and deadlines Desirable skills and experience Experience with Salesforce Lightning and Experience Cloud Knowledge of data analytics and reporting tools such as Tableau Experience with identity and access management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Role: Presales Salesforce Solutions Architect Salary: £80,000 - £95,000 Additional Package: £4K Car Allowance, 10% Bonus & extensive benefits package Location: London Are you a Presales Salesforce Solutions Architect looking for your next challenge? This is a fantastic opportunity to join a dynamic, forward-thinking team where your expertise will directly contribute to shaping innovative Salesforce so click apply for full job details
Jul 01, 2025
Full time
Role: Presales Salesforce Solutions Architect Salary: £80,000 - £95,000 Additional Package: £4K Car Allowance, 10% Bonus & extensive benefits package Location: London Are you a Presales Salesforce Solutions Architect looking for your next challenge? This is a fantastic opportunity to join a dynamic, forward-thinking team where your expertise will directly contribute to shaping innovative Salesforce so click apply for full job details
Salesforce Security Engineer Salary : £85,000 Locations: Leeds, Manchester, Redhill, Tunbridge Wells, Bournemouth, or Bristol (Hybrid/Flexible) We're looking for a Salesforce Security Engineer who brings strong engineering fundamentals and hands-on experience to the intersection of Salesforce development and security engineering . You'll play a critical role in enhancing the security posture of our Salesforce platform-contributing directly to secure code practices, threat modelling, and security testing across our CI/CD pipeline. This role is ideal for someone with engineering roots who has evolved into the security space and is passionate about improving security maturity in modern DevSecOps environments. What You'll Do Lead and contribute to the security engineering of our Salesforce platform especially in the context of APEX code , API design, and secure development lifecycle. Apply the DSOMM (DevSecOps Maturity Model) and OWASP security principles to assess and uplift Salesforce security maturity. Own and improve pipeline security including static code analysis (SAST), dynamic application security testing (DAST), dependency checks, and secure deployment patterns. Conduct threat modelling for Salesforce-based estates, identifying and mitigating risks early in the development lifecycle. Perform and refine security tests across APIs and applications within the Salesforce environment. Work collaboratively with platform engineers, developers, and the broader infosec team to embed security by design . Advise on approaches to code signing, policy enforcement, and change validation in a distributed Salesforce landscape. Explore and address the unique challenges of securing a Salesforce-first architecture , integrated across the broader estate. What You Bring Hands-on experience with Salesforce development (particularly APEX) and a deep understanding of how engineering and security intersect. Strong grasp of secure coding practices and experience running DAST/SAST on Salesforce environments. Exposure to or working knowledge of DSOMM , OWASP, and threat modelling methodologies. Experience integrating security into CI/CD pipelines , especially in complex enterprise platforms. Ability to approach platform security from an engineering-first mindset , not just compliance. Confident communicator who can translate technical security needs into engineering requirements. If you're ready to play a key role in a transformative digital journey and have the expertise to lead high-performing engineering teams, we'd love to hear from you! Click "Apply" Or Email
Jul 01, 2025
Full time
Salesforce Security Engineer Salary : £85,000 Locations: Leeds, Manchester, Redhill, Tunbridge Wells, Bournemouth, or Bristol (Hybrid/Flexible) We're looking for a Salesforce Security Engineer who brings strong engineering fundamentals and hands-on experience to the intersection of Salesforce development and security engineering . You'll play a critical role in enhancing the security posture of our Salesforce platform-contributing directly to secure code practices, threat modelling, and security testing across our CI/CD pipeline. This role is ideal for someone with engineering roots who has evolved into the security space and is passionate about improving security maturity in modern DevSecOps environments. What You'll Do Lead and contribute to the security engineering of our Salesforce platform especially in the context of APEX code , API design, and secure development lifecycle. Apply the DSOMM (DevSecOps Maturity Model) and OWASP security principles to assess and uplift Salesforce security maturity. Own and improve pipeline security including static code analysis (SAST), dynamic application security testing (DAST), dependency checks, and secure deployment patterns. Conduct threat modelling for Salesforce-based estates, identifying and mitigating risks early in the development lifecycle. Perform and refine security tests across APIs and applications within the Salesforce environment. Work collaboratively with platform engineers, developers, and the broader infosec team to embed security by design . Advise on approaches to code signing, policy enforcement, and change validation in a distributed Salesforce landscape. Explore and address the unique challenges of securing a Salesforce-first architecture , integrated across the broader estate. What You Bring Hands-on experience with Salesforce development (particularly APEX) and a deep understanding of how engineering and security intersect. Strong grasp of secure coding practices and experience running DAST/SAST on Salesforce environments. Exposure to or working knowledge of DSOMM , OWASP, and threat modelling methodologies. Experience integrating security into CI/CD pipelines , especially in complex enterprise platforms. Ability to approach platform security from an engineering-first mindset , not just compliance. Confident communicator who can translate technical security needs into engineering requirements. If you're ready to play a key role in a transformative digital journey and have the expertise to lead high-performing engineering teams, we'd love to hear from you! Click "Apply" Or Email
Overview: We're seeking a driven and technically skilled Salesforce Technical Consultant to join our fast-growing delivery team. This is a hybrid role ideal for someone who thrives in both solution design and hands-on delivery. You'll work alongside senior consultants on multi-cloud Salesforce projects, contribute directly to technical build and admin tasks, and bring DevOps discipline and systems thinking to the team. Ideal for someone seeking more pace, variety and impact than their current role offers. Key Responsibilities: Translate business requirements into scalable Salesforce solutions across Sales, Service and Experience Clouds. Own configuration, declarative automation and complex data model design. Contribute to technical delivery through Git-managed workflows (source control, branching, CI). Support integration efforts using standard Salesforce tools and APIs. Build reports and dashboards, manage workflows, assignment rules and validation logic. Maintain documentation, solution designs, and change logs. Participate in Agile ceremonies and collaborate closely with clients and internal teams. What We're Looking For: 5+ years' Salesforce experience across Sales Cloud, Service Cloud and Experience Cloud. Preference will be given to Media Cloud and Revenue Cloud experience in addition. Strong hands-on experience with Salesforce configuration, data architecture and admin tooling. Proficiency in Git and CI/CD approaches. Apex, SOQL experience a plus but not required. Exposure to third-party integrations (e.g. Adobe Commerce (previously Marketo), RingCentral, LeanData, ADvendio, PowerAutomate) Solid understanding of Agile delivery and stakeholder communication. Strong spoken and written English Salesforce Certified Administrator required; Service Cloud Consultant preferred + a demonstrable evolution of certifications in a technical direction. Nice to Have: Experience with AgentForce / Einstein GPT / AI-powered Salesforce tools both predictive and generative. Exposure to pre-sales or consulting environments. Prior entrepreneurial or freelance experience (bonus for systems thinking). Why Join Us: Work on high-impact, client-facing projects with tangible outcomes. Collaborate with seasoned Salesforce architects and consultants. Escape stagnant environments - we value pace, clarity, and ownership. Competitive salary for EU-based professionals, with performance-led progression. Remote-first team, flexible working style, and a healthy engineering culture.
Jul 01, 2025
Full time
Overview: We're seeking a driven and technically skilled Salesforce Technical Consultant to join our fast-growing delivery team. This is a hybrid role ideal for someone who thrives in both solution design and hands-on delivery. You'll work alongside senior consultants on multi-cloud Salesforce projects, contribute directly to technical build and admin tasks, and bring DevOps discipline and systems thinking to the team. Ideal for someone seeking more pace, variety and impact than their current role offers. Key Responsibilities: Translate business requirements into scalable Salesforce solutions across Sales, Service and Experience Clouds. Own configuration, declarative automation and complex data model design. Contribute to technical delivery through Git-managed workflows (source control, branching, CI). Support integration efforts using standard Salesforce tools and APIs. Build reports and dashboards, manage workflows, assignment rules and validation logic. Maintain documentation, solution designs, and change logs. Participate in Agile ceremonies and collaborate closely with clients and internal teams. What We're Looking For: 5+ years' Salesforce experience across Sales Cloud, Service Cloud and Experience Cloud. Preference will be given to Media Cloud and Revenue Cloud experience in addition. Strong hands-on experience with Salesforce configuration, data architecture and admin tooling. Proficiency in Git and CI/CD approaches. Apex, SOQL experience a plus but not required. Exposure to third-party integrations (e.g. Adobe Commerce (previously Marketo), RingCentral, LeanData, ADvendio, PowerAutomate) Solid understanding of Agile delivery and stakeholder communication. Strong spoken and written English Salesforce Certified Administrator required; Service Cloud Consultant preferred + a demonstrable evolution of certifications in a technical direction. Nice to Have: Experience with AgentForce / Einstein GPT / AI-powered Salesforce tools both predictive and generative. Exposure to pre-sales or consulting environments. Prior entrepreneurial or freelance experience (bonus for systems thinking). Why Join Us: Work on high-impact, client-facing projects with tangible outcomes. Collaborate with seasoned Salesforce architects and consultants. Escape stagnant environments - we value pace, clarity, and ownership. Competitive salary for EU-based professionals, with performance-led progression. Remote-first team, flexible working style, and a healthy engineering culture.
Sr. Consultant, Customer Experience, Tech & Industry The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 4. Acting as a trusted advisor to customers on industry trends and emerging technologies 5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there nothing we can't achieve in the cloud. - Bachelor's degree required - 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale - Computer Science, Information Systems, or Engineering background preferred; Master's degree desired - 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms - Professional Services or Consulting experience in highly-visible customer-facing roles - Familiarity with Amazon Connect capabilities, benefits, and required deployment skills - Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure. - Enterprise call center / telecomm implementation and operations experience - Experience implementing and optimizing AI-powered customer service solutions - Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning - Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services - Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs - Use of AWS services in distributed environments with Microsoft, IBM, Citrix, VMware, Oracle, HP, etc. - Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations - Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment - AWS Certified Machine Learning Engineer - Associate, AWS Certified Machine Learning - Specialty and/or AWS Certified AI Practitioner Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Jul 01, 2025
Full time
Sr. Consultant, Customer Experience, Tech & Industry The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 4. Acting as a trusted advisor to customers on industry trends and emerging technologies 5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there nothing we can't achieve in the cloud. - Bachelor's degree required - 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale - Computer Science, Information Systems, or Engineering background preferred; Master's degree desired - 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms - Professional Services or Consulting experience in highly-visible customer-facing roles - Familiarity with Amazon Connect capabilities, benefits, and required deployment skills - Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure. - Enterprise call center / telecomm implementation and operations experience - Experience implementing and optimizing AI-powered customer service solutions - Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning - Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services - Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs - Use of AWS services in distributed environments with Microsoft, IBM, Citrix, VMware, Oracle, HP, etc. - Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations - Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment - AWS Certified Machine Learning Engineer - Associate, AWS Certified Machine Learning - Specialty and/or AWS Certified AI Practitioner Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
