304 jobs found

We are seeking an individual, who considers they have the drive and enthusiasm to make a positive difference, succeed and be rewarded for their efforts. This is a great opportunity for a professional b2b salesperson or perhaps a chance for someone to get into a sales orientated role, develop new skills and advance your career click apply for full job details

Job Title: Customer Support Advisor Location: Pencoed, Bridgend, South Wales Salary: 26,000 - 28,000 per annum Job Type: Full-time / Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with contact centre background - preferably with some experience within the IT/Telecoms sector or a Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triaging their calls. You will gather details and ensure the technicians available have good details from which to resolve the customer's query. Responsibilities: Answering the phone to inbound calls from customers quickly in polite, friendly, and professional manner. Demonstrate accountability and empathy, and understand the customers query to assess impact and urgency. Asking relevant questions to help determine the customer's needs. Take note of customer's complaints if they arise; listen, understand, and resolve where possible. Log clear and detailed tickets to ensure technicians can get to work straight away on customer queries. Attempt basic troubleshooting where appropriate, while managing call queues and ticket volumes. Setting expectations for the customer as to when their query will be reviewed and resolved. Ensuring the customer is kept updated where issues require ongoing attention. Escalating matters of an urgent nature to the relevant IT and Telecoms specialists. Communicate clearly and effectively with customers, colleagues, and management to ensure customer satisfaction. Identify opportunities to improve customer service processes with the objective to deliver World Class Service. What we're looking for: Have strong verbal and written communication. Customer service experience is essential, ideally from a contact centre background with an interest in IT and Telecoms. Comfortable using CRMs to log customer queries in a detailed manner. The ability to work quickly, calmly and accurately under pressure. Keep high standards of customer service at all times while responding to high call volumes. Benefits: Competitive salary of 26,000 - 28,000 (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, IT Customer Support, Telecoms Client Services, IT Customer Service Executive, Customer Assistant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support may also be considered for this role.

Estimator / Bid Manager UK-Wide (Travel Required) Permanent Competitive + Car/Car Allowance + Flexible Benefits Summary Freedom is currently recruiting an Estimator / Bid Manager responsible for LV to 132kV substation construction and asset replacement projects for our DNO and/or Private Network Owner Customers. Whilst home location is not a major factor for this role, applicants should be aware this is a country wide role. Willingness to travel as required to customer sites is an essential part of the role. The successful applicant will be required to fully review tender enquiry packs and determine the scope and requirements for tender returns. They will be required to attend site visits to properly assess requirements of the enquiry or delegate this responsibility to others with clearly communicated objectives and expectation. From the information gained from the site visit, the successful applicant will then be expected to produce a detailed, fully costed proposal based on direct labour costs and from quotes sourced from our supply chain partners. When producing costed proposals due account needs to be taken of the sequence in which activities the project will be undertaken, activity durations, resource levels required and the overall methodology of delivering the project to an overall programme of works. Once completed, the costed proposal will be submitted to Senior Management for review, determination of risk and profit, leading to approval to submit to the customer. For successful tenders, the applicant will then compile and pass over a fully detailed handover pack to the Freedom Operations team and implement our process tools to adjust the opportunity pipeline of the Freedom Networks business. Responsibilities: You will: Review tender enquiry pack, resolve scope queries, then ensure that the preparation, review and submittal of customer proposals are estimated accurately and consistently incorporating compliance to customer specifications/documents, validation of our technical solution and value engineering. Be able to negotiate post tender with our customers to capture any late scope changes and to prepare and submit best and final offers. Establish excellence in our tendering preparation and submittal, ensuring we achieve the highest level of customer satisfaction (internal & external) resulting in business growth in our targeted areas. Have management of the overall tendering process from receipt of enquiry to submittal, then post tender negotiations. Co-ordination of all internal and external cost elements to ensure all risks are identified and mitigation plans established in line with company policies and procedures. Ensure a high degree of collaboration and teamwork is established with customer representatives, and with all Freedom business units and stakeholders to maximise opportunity levels for all aspects of our UK business. Requirements You will have: Higher qualification within an Engineering discipline - ideally in HV Power Engineering. Practical experience in the application of CDM 15 regulations and the ability to produce draft Construction Phase Plans. Minimum 5 years HV engineering experience within a Projects environment focussed on HV and EHV Substation works. Minimum 2 years' experience in a commercial estimating, bidding and customer facing environment. A practical working knowledge of high voltage electrical substations and the equipment found within would be beneficial. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

Sales Manager Plant Hire & Earthworks Job Title: Sales Manager Plant Hire & Earthworks Job reference Number: -2641 Industry Sector: BDM, Business Development Manager, Sales Manager, Head of Sales, External Sales, Plant Sales, Area Sales Representative, Sales Rep, Plant Hire, Civils, Heavy Plant, Aggregates, Heavyside Building Products, Drainage, Hard Landscaping, Civils Merchant, Geotec click apply for full job details