The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Process resident applications including completion of background and credit checks Assist with deposit protection scheme set-up and releases Assist with preparation of check-in and check-out reports Ensure tenancy agreements and moving-in money statements are completed accurately by the leasing team and provide approval for them to be issued Assist with the collection of rents, ensuring collection and deposit on a timely basis Support in the serving of statutory notices such as but not limited to Section 21s, Section 8s & Section 13s as appropriate Provide renewal and price increase notices to residents in an accurate, friendly & compliant manner Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Weekly reporting of leasing statistics to a wider team Key Performance Indicators: Direct Let Retention Monthly Occupancy Viewings and Mystery Shopping Feedback Arrears % Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Deal with complex lettings queries escalated from the Lettings Administrator Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident Engagement NPS (Net Promoter Score) Resident retention and referrals Customer Service Reviews Qualifications, Experience and Role Requirements Essential Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Awareness of the Renters Rights Bill and experience in handling tenancy compliance Proven track record of meeting sales targets Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work weekends and public holidays in line with the rota Ability to work across different buildings if required Desirable Experience of working in the BTR or private residential sector ARLA qualification Knowledge of Yardi property management system or similar system
Sep 20, 2026
Full time
The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Process resident applications including completion of background and credit checks Assist with deposit protection scheme set-up and releases Assist with preparation of check-in and check-out reports Ensure tenancy agreements and moving-in money statements are completed accurately by the leasing team and provide approval for them to be issued Assist with the collection of rents, ensuring collection and deposit on a timely basis Support in the serving of statutory notices such as but not limited to Section 21s, Section 8s & Section 13s as appropriate Provide renewal and price increase notices to residents in an accurate, friendly & compliant manner Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Weekly reporting of leasing statistics to a wider team Key Performance Indicators: Direct Let Retention Monthly Occupancy Viewings and Mystery Shopping Feedback Arrears % Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Deal with complex lettings queries escalated from the Lettings Administrator Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident Engagement NPS (Net Promoter Score) Resident retention and referrals Customer Service Reviews Qualifications, Experience and Role Requirements Essential Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Awareness of the Renters Rights Bill and experience in handling tenancy compliance Proven track record of meeting sales targets Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work weekends and public holidays in line with the rota Ability to work across different buildings if required Desirable Experience of working in the BTR or private residential sector ARLA qualification Knowledge of Yardi property management system or similar system
The Purpose This role plays an important part in the successful operation of a large residential rental development with communal facilities that include a co-working lounge, gym, gardens, movie room and car park. The Lettings Administrator is responsible for supporting the rental performance of the building and meeting the service requirements of our residents with excellent customer service. This is a customer facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. KEY RESPONSIBILITIES Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Process and respond to lettings enquiries in a timely manner Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis Process resident applications including completion of background and credit checks Assist with deposit protection scheme set up and releases Assist with preparation of check-in and check-out reports Assist with move in/move out customer journey procedures Assist with the collection of rents, ensuring collection and deposit on a timely basis Utilise the property management system to record various transactions and operating reports as required Assist with market surveys and "open houses" Key Performance Indicators: Direct Let Retention, Monthly Occupancy, Viewings and Mystery Shopping Feedback, Arrears %, Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys, Resident Engagement, NPS (Net Promoter Score), Resident retention and referrals, Customer Service Reviews Property Upkeep Comply with regular fire safety and health and safety standards Assist in undertaking scheduled flat inspections and recording of same Day to day assistance in management of reactive maintenance and defects Adhere to business operating processes, systems and standards Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager Key Performance Indicators: Property Management Software Scores KEY VALUES QUALIFICATIONS, EXPERIENCE AND ROLE REQUIREMENTS Essential Demonstrates the traits of honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, 'can-do' attitude with a desire to learn and achieve outstanding results Ability to work independently on a day to day basis Ability to work Saturdays and public holidays in line with the rota Ability to work in different buildings if required Desirable Experience of working in the private residential sector ARLA qualification Knowledge of a property management system such as Yardi or similar
Sep 18, 2026
Full time
The Purpose This role plays an important part in the successful operation of a large residential rental development with communal facilities that include a co-working lounge, gym, gardens, movie room and car park. The Lettings Administrator is responsible for supporting the rental performance of the building and meeting the service requirements of our residents with excellent customer service. This is a customer facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. KEY RESPONSIBILITIES Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Process and respond to lettings enquiries in a timely manner Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis Process resident applications including completion of background and credit checks Assist with deposit protection scheme set up and releases Assist with preparation of check-in and check-out reports Assist with move in/move out customer journey procedures Assist with the collection of rents, ensuring collection and deposit on a timely basis Utilise the property management system to record various transactions and operating reports as required Assist with market surveys and "open houses" Key Performance Indicators: Direct Let Retention, Monthly Occupancy, Viewings and Mystery Shopping Feedback, Arrears %, Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys, Resident Engagement, NPS (Net Promoter Score), Resident retention and referrals, Customer Service Reviews Property Upkeep Comply with regular fire safety and health and safety standards Assist in undertaking scheduled flat inspections and recording of same Day to day assistance in management of reactive maintenance and defects Adhere to business operating processes, systems and standards Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager Key Performance Indicators: Property Management Software Scores KEY VALUES QUALIFICATIONS, EXPERIENCE AND ROLE REQUIREMENTS Essential Demonstrates the traits of honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, 'can-do' attitude with a desire to learn and achieve outstanding results Ability to work independently on a day to day basis Ability to work Saturdays and public holidays in line with the rota Ability to work in different buildings if required Desirable Experience of working in the private residential sector ARLA qualification Knowledge of a property management system such as Yardi or similar
About the job At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneuriales mind set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. We offer you a highly innovative and promising industry in an international environment. In this role you are given the responsibility to shape our common future business. What You Will Do OpenBlue is a complete suite of AI enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls' 140 years of building expertise with cutting edge technology. We are seeking an OpenBlue Customer Advisor to partner with customers to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle. This is a great opportunity for someone who likes a challenge, is comfortable with a start up environment in a large company, and open to growing the position as we grow as our business. How You Will Do It Responsible for end to end delivery of customer value for OpenBlue solutions Participate in customer kick off and key deployment milestone calls Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers' businesses challenges Train end users on the OpenBlue customer value framework and success metrics to be measured Share product training resources and technical support processes Validate the completion of scope as per contract and customer needs Provide customers with a guided product tour after delivery Adoption Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners Monitor product usage analytics and provide feedback to customers Establish day check ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation Advocacy (Build trust / transparency) Review any open issues / technical support tickets with customers Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers Retention and Growth Ensure we are meeting customers' definition of success Identify other opportunities to provide value Drive new business growth by earning favorable customer references What we look for Required Bachelor's degree in engineering, business, or a related field. Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services. Hands on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities. Experience delivering user training, product demonstrations, and addressing operational questions to drive end results. Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels. Strong track record in customer relationship management with enterprise customers, supported by endorsements from references, in roles such as Customer Success Manager, Account Manager, Project Manager, Performance Assurance Engineer, and/or Technical Sales. Extremely organized project management skills to manage multiple customers in your portfolio, maintaining detailed notes and action plans. Demonstrated ability to lead within a matrix organization, effectively coordinating across teams and mobilizing resources. Enjoys learning new things in a self directed fashion, consistently building new skills, knowledge, and expertise in a fast changing environment with minimal formal training. Experience driving process improvements to enhance customer satisfaction. Candidates must already have a work authorization that would permit them to work for Johnson Controls in the UK. Preferred Certified Energy Manager (CEM) certification (Association of Energy Engineers); Association of Energy Engineers (AEE) Certified Measurement & Verification Professional (CMVP) certification or EVO Performance Measurement and Verification Analyst (PMVA) or Performance Measurement and Verification Expert (PMVE) certification. Experience with smart building software and/or energy management systems. German language skills. The role may include up to 10% travel. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Sep 18, 2026
Full time
About the job At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneuriales mind set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. We offer you a highly innovative and promising industry in an international environment. In this role you are given the responsibility to shape our common future business. What You Will Do OpenBlue is a complete suite of AI enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls' 140 years of building expertise with cutting edge technology. We are seeking an OpenBlue Customer Advisor to partner with customers to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle. This is a great opportunity for someone who likes a challenge, is comfortable with a start up environment in a large company, and open to growing the position as we grow as our business. How You Will Do It Responsible for end to end delivery of customer value for OpenBlue solutions Participate in customer kick off and key deployment milestone calls Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers' businesses challenges Train end users on the OpenBlue customer value framework and success metrics to be measured Share product training resources and technical support processes Validate the completion of scope as per contract and customer needs Provide customers with a guided product tour after delivery Adoption Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners Monitor product usage analytics and provide feedback to customers Establish day check ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation Advocacy (Build trust / transparency) Review any open issues / technical support tickets with customers Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers Retention and Growth Ensure we are meeting customers' definition of success Identify other opportunities to provide value Drive new business growth by earning favorable customer references What we look for Required Bachelor's degree in engineering, business, or a related field. Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services. Hands on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities. Experience delivering user training, product demonstrations, and addressing operational questions to drive end results. Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels. Strong track record in customer relationship management with enterprise customers, supported by endorsements from references, in roles such as Customer Success Manager, Account Manager, Project Manager, Performance Assurance Engineer, and/or Technical Sales. Extremely organized project management skills to manage multiple customers in your portfolio, maintaining detailed notes and action plans. Demonstrated ability to lead within a matrix organization, effectively coordinating across teams and mobilizing resources. Enjoys learning new things in a self directed fashion, consistently building new skills, knowledge, and expertise in a fast changing environment with minimal formal training. Experience driving process improvements to enhance customer satisfaction. Candidates must already have a work authorization that would permit them to work for Johnson Controls in the UK. Preferred Certified Energy Manager (CEM) certification (Association of Energy Engineers); Association of Energy Engineers (AEE) Certified Measurement & Verification Professional (CMVP) certification or EVO Performance Measurement and Verification Analyst (PMVA) or Performance Measurement and Verification Expert (PMVE) certification. Experience with smart building software and/or energy management systems. German language skills. The role may include up to 10% travel. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Le poste étant basé en Angleterre, la description de poste est disponible uniquement en anglais. As this position in based in England, the job description is available in English only. _ Vice President, Brand Sales, Marketing and Communications Full-Time Position Role Purpose The Vice President Brand owns Cirque du Soleil's brand as a commercial asset. The role exists to ensure the brand is not a set of principles, guidelines, or presentations - but a governed, operable system that drives desirability, demand, pricing power, audience growth, and long-term enterprise value. The VP Brand sets brand strategy and architecture for the masterbrand and the full show portfolio, builds the governance and creative capability required to execute it at global scale, and holds joint accountability with commercial peers for the demand outcomes the brand is supposed to produce. This is a leadership role, not a stewardship role. Success is measured in market performance, not in brand health scores alone. Reporting line Reports to: Chief Marketing Officer Peer leadership team: VP Marketing & Sales VP Growth & CRM VP Communications Direct reports (indicative): Brand Strategy & Architecture Lead Brand Governance & Playbooks Lead Creative Studio Lead Hub Design Leads (Americas / ROW) Brand Operations Lead Works in close lockstep with: Growth / Performance Marketing, Communications & PR, Ticketing / Revenue Management, Audience Experience, Show GMs, Content / Creation leadership, Sponsorship & Partnerships Core mandate The VP Brand is accountable for closing the gap between brand strategy and commercial reality by: Ensuring brand strategy drives demand and revenue, not just meaning Making the brand operable inside real go-to-market systems Protecting brand discipline while increasing urgency and cultural relevance Connecting brand, pricing, communications, ticketing, and audience lifecycle Building and leading the enterprise brand function - strategy, governance, and in-house creative capability Key responsibilities 1. Brand demand revenue (critical) Translate brand positioning into clear demand-generation strategy across the portfolio Ensure brand choices support pricing power, reduced promo dependency, and conversion uplift Set joint brand-commercial guardrails with VP Growth & CRM covering pricing architecture, discount governance, and how premium positioning is protected in market Ensure "premium" is experienced, not just claimed, across the whole Marcomms & Guest Experience system Own brand's role across the entire selling cycle (pre-on-sale, peak, sustain, close) Carry shared accountability with VP Marketing & Sales for show-level demand outcomes This role is expected to understand and be measured against ATP, occupancy, conversion, and repeat attendance. 2. Portfolio strategy, architecture & show differentiation Own brand architecture in motion - masterbrand, show brands, formats, and franchises Ensure every show has a distinct cultural role, a clearly defined audience, and a differentiated narrative and visual expression Prevent "Cirque sameness" in messaging, campaigns, tone, and codes Act as final arbiter when masterbrand vs show-brand tension arises Advise on brand implications of new IP, formats, licensing, and portfolio investment decisions 3. Demand-led brand planning Lead brand input into annual and multi-year go-to-market planning Own the brand runway for show launches, 12-18 months pre-opening Ensure brand activity is anticipation-led, not reactive or promoter-driven Embed brand thinking into media strategy, content planning, and PR/influencer activation Set the brand investment case: what long-term brand building requires, and what it is expected to return 4. Cultural relevance & communications partnership Partner with VP Communications so the brand actively participates in culture and is visible well beyond paid media Shape creator collaborations, cultural moments, and partnership activation from a brand-first perspective Ensure brand-side standards for sponsorship and partnership fit, so commercial partnerships build rather than dilute equity Ensure Cirque builds urgency, not just esteem 5. Audience lifecycle & relationship strategy Ensure the brand is expressed consistently across first-time audiences, repeat visitors, and high-value/proximity audiences Work with CRM and growth teams to translate brand into retention, cross-sell, and loyalty pathways Build long-term emotional affinity, not just transactions Ensure brand meaning compounds over time rather than resetting with every show 6. Governance, discipline & decision-making Act as brand decision partner, not brand police Ensure brand stretch is intentional, trade-offs are explicit, and short-term wins do not erode long-term equity Own the governance model across agencies, promoters, partners, and internal teams - including standards, sign-off thresholds, and escalation paths Own agency roster strategy, scopes, and brand-side budget for the function 7. Creative capability & internal enablement Build and lead the in-house creative studio and hub-embedded design capability, balancing speed, cost, and craft against external agency use Operationalise the brand for Show GMs, regional teams, and marketing/comms squads through playbooks, toolkits, and asset systems Own internal brand education, clarity, and alignment Ensure teams know how to use the brand to win, not just how to comply What success looks like (12-24 months) Clear differentiation between shows in market Reduced reliance on promotions to drive volume Stronger pricing confidence aligned with brand promise Earlier and stronger demand build-up ahead of launches Brand conversations happening outside Cirque channels Brand respected internally as a commercial tool, not an abstract ideal A high-performing brand function with clear roles, faster creative throughput, and lower avoidable agency spend Profile & experience Essential 12-15+ years in brand roles with direct commercial accountability, including experience leading and building teams at enterprise scale Track record operating at or near executive level, with credibility in front of an executive committee and board-facing forums Experience working at the intersection of brand strategy, demand generation, communications, and cultural relevance Proven ability to operationalise brand strategy across complex, multi-market organisations Strong commercial literacy: pricing, yield, funnels, and marketing metrics Comfortable challenging creative, commercial, and executive stakeholders - and holding the line when it matters Strongly preferred Entertainment, culture, fashion, luxury, or premium experience sectors Multi-brand or portfolio environments, including masterbrand/sub-brand architecture decisions Experience running in-house creative capability alongside external agency ecosystems Experience working alongside ticketing/revenue, performance marketing, and data/CRM teams Multi-market or global remit spanning resident and touring/rotating formats Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings.
Sep 18, 2026
Full time
Le poste étant basé en Angleterre, la description de poste est disponible uniquement en anglais. As this position in based in England, the job description is available in English only. _ Vice President, Brand Sales, Marketing and Communications Full-Time Position Role Purpose The Vice President Brand owns Cirque du Soleil's brand as a commercial asset. The role exists to ensure the brand is not a set of principles, guidelines, or presentations - but a governed, operable system that drives desirability, demand, pricing power, audience growth, and long-term enterprise value. The VP Brand sets brand strategy and architecture for the masterbrand and the full show portfolio, builds the governance and creative capability required to execute it at global scale, and holds joint accountability with commercial peers for the demand outcomes the brand is supposed to produce. This is a leadership role, not a stewardship role. Success is measured in market performance, not in brand health scores alone. Reporting line Reports to: Chief Marketing Officer Peer leadership team: VP Marketing & Sales VP Growth & CRM VP Communications Direct reports (indicative): Brand Strategy & Architecture Lead Brand Governance & Playbooks Lead Creative Studio Lead Hub Design Leads (Americas / ROW) Brand Operations Lead Works in close lockstep with: Growth / Performance Marketing, Communications & PR, Ticketing / Revenue Management, Audience Experience, Show GMs, Content / Creation leadership, Sponsorship & Partnerships Core mandate The VP Brand is accountable for closing the gap between brand strategy and commercial reality by: Ensuring brand strategy drives demand and revenue, not just meaning Making the brand operable inside real go-to-market systems Protecting brand discipline while increasing urgency and cultural relevance Connecting brand, pricing, communications, ticketing, and audience lifecycle Building and leading the enterprise brand function - strategy, governance, and in-house creative capability Key responsibilities 1. Brand demand revenue (critical) Translate brand positioning into clear demand-generation strategy across the portfolio Ensure brand choices support pricing power, reduced promo dependency, and conversion uplift Set joint brand-commercial guardrails with VP Growth & CRM covering pricing architecture, discount governance, and how premium positioning is protected in market Ensure "premium" is experienced, not just claimed, across the whole Marcomms & Guest Experience system Own brand's role across the entire selling cycle (pre-on-sale, peak, sustain, close) Carry shared accountability with VP Marketing & Sales for show-level demand outcomes This role is expected to understand and be measured against ATP, occupancy, conversion, and repeat attendance. 2. Portfolio strategy, architecture & show differentiation Own brand architecture in motion - masterbrand, show brands, formats, and franchises Ensure every show has a distinct cultural role, a clearly defined audience, and a differentiated narrative and visual expression Prevent "Cirque sameness" in messaging, campaigns, tone, and codes Act as final arbiter when masterbrand vs show-brand tension arises Advise on brand implications of new IP, formats, licensing, and portfolio investment decisions 3. Demand-led brand planning Lead brand input into annual and multi-year go-to-market planning Own the brand runway for show launches, 12-18 months pre-opening Ensure brand activity is anticipation-led, not reactive or promoter-driven Embed brand thinking into media strategy, content planning, and PR/influencer activation Set the brand investment case: what long-term brand building requires, and what it is expected to return 4. Cultural relevance & communications partnership Partner with VP Communications so the brand actively participates in culture and is visible well beyond paid media Shape creator collaborations, cultural moments, and partnership activation from a brand-first perspective Ensure brand-side standards for sponsorship and partnership fit, so commercial partnerships build rather than dilute equity Ensure Cirque builds urgency, not just esteem 5. Audience lifecycle & relationship strategy Ensure the brand is expressed consistently across first-time audiences, repeat visitors, and high-value/proximity audiences Work with CRM and growth teams to translate brand into retention, cross-sell, and loyalty pathways Build long-term emotional affinity, not just transactions Ensure brand meaning compounds over time rather than resetting with every show 6. Governance, discipline & decision-making Act as brand decision partner, not brand police Ensure brand stretch is intentional, trade-offs are explicit, and short-term wins do not erode long-term equity Own the governance model across agencies, promoters, partners, and internal teams - including standards, sign-off thresholds, and escalation paths Own agency roster strategy, scopes, and brand-side budget for the function 7. Creative capability & internal enablement Build and lead the in-house creative studio and hub-embedded design capability, balancing speed, cost, and craft against external agency use Operationalise the brand for Show GMs, regional teams, and marketing/comms squads through playbooks, toolkits, and asset systems Own internal brand education, clarity, and alignment Ensure teams know how to use the brand to win, not just how to comply What success looks like (12-24 months) Clear differentiation between shows in market Reduced reliance on promotions to drive volume Stronger pricing confidence aligned with brand promise Earlier and stronger demand build-up ahead of launches Brand conversations happening outside Cirque channels Brand respected internally as a commercial tool, not an abstract ideal A high-performing brand function with clear roles, faster creative throughput, and lower avoidable agency spend Profile & experience Essential 12-15+ years in brand roles with direct commercial accountability, including experience leading and building teams at enterprise scale Track record operating at or near executive level, with credibility in front of an executive committee and board-facing forums Experience working at the intersection of brand strategy, demand generation, communications, and cultural relevance Proven ability to operationalise brand strategy across complex, multi-market organisations Strong commercial literacy: pricing, yield, funnels, and marketing metrics Comfortable challenging creative, commercial, and executive stakeholders - and holding the line when it matters Strongly preferred Entertainment, culture, fashion, luxury, or premium experience sectors Multi-brand or portfolio environments, including masterbrand/sub-brand architecture decisions Experience running in-house creative capability alongside external agency ecosystems Experience working alongside ticketing/revenue, performance marketing, and data/CRM teams Multi-market or global remit spanning resident and touring/rotating formats Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings.
The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Process resident applications including completion of background and credit checks Assist with deposit protection scheme set-up and releases Assist with preparation of check-in and check-out reports Ensure tenancy agreements and moving-in money statements are completed accurately by the leasing team and provide approval for them to be issued Assist with the collection of rents, ensuring collection and deposit on a timely basis Support in the serving of statutory notices such as but not limited to Section 21s, Section 8s & Section 13s as appropriate Provide renewal and price increase notices to residents in an accurate, friendly & compliant manner Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Weekly reporting of leasing statistics to a wider team Key Performance Indicators: Direct Let Retention Monthly Occupancy Viewings and Mystery Shopping Feedback Arrears % Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Deal with complex lettings queries escalated from the Lettings Administrator Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident Engagement NPS (Net Promoter Score) Resident retention and referrals Customer Service Reviews Qualifications, Experience and Role Requirements Essential: Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Awareness of the Renters Rights Bill and experience in handling tenancy compliance Proven track record of meeting sales targets Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work weekends and public holidays in line with the rota Ability to work across different buildings if required Desirable: Experience of working in the BTR or private residential sector ARLA qualification Knowledge of Yardi property management system or similar system
Sep 17, 2026
Full time
The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Process resident applications including completion of background and credit checks Assist with deposit protection scheme set-up and releases Assist with preparation of check-in and check-out reports Ensure tenancy agreements and moving-in money statements are completed accurately by the leasing team and provide approval for them to be issued Assist with the collection of rents, ensuring collection and deposit on a timely basis Support in the serving of statutory notices such as but not limited to Section 21s, Section 8s & Section 13s as appropriate Provide renewal and price increase notices to residents in an accurate, friendly & compliant manner Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Weekly reporting of leasing statistics to a wider team Key Performance Indicators: Direct Let Retention Monthly Occupancy Viewings and Mystery Shopping Feedback Arrears % Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Deal with complex lettings queries escalated from the Lettings Administrator Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident Engagement NPS (Net Promoter Score) Resident retention and referrals Customer Service Reviews Qualifications, Experience and Role Requirements Essential: Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Awareness of the Renters Rights Bill and experience in handling tenancy compliance Proven track record of meeting sales targets Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work weekends and public holidays in line with the rota Ability to work across different buildings if required Desirable: Experience of working in the BTR or private residential sector ARLA qualification Knowledge of Yardi property management system or similar system
Job Description: Sales Manager Salary: package OTE 50k Department: Sales Reports to: Sales & Experience Director Location type: Office Based, Ormskirk, Lancashire Employment type: Full-time Overview Our client is seeking an experienced, commercially astute and highly driven Sales Manager to lead our sales operation. This role will suit an accomplished sales leader with a strong telephone sales background, exceptional coaching ability and proven experience of leading high-performing teams through periods of change and growth. The Role As Sales Manager, you will be responsible for delivering outstanding commercial performance while creating a culture of accountability, engagement and continuous improvement. Working closely with the Sales & Experience Director and the wider senior leadership team, you will use data, insight and experience to drive conversion, maximise revenue and enhance customer experience. Key areas of responsibility Lead, inspire and develop a high-performing telephone sales team. Take ownership of all sales performance metrics, including conversion rates, productivity, revenue and customer satisfaction scores. Embed a culture of accountability, continuous improvement and exceptional customer service. Challenge existing processes, policies and behaviours where they hinder performance or customer experience. Improve individual and team performance through regular coaching, feedback and development. Analyse sales data and identify opportunities to improve individual and team performance. Drive change initiatives across the department, embedding new processes, technologies and ways of working. Work closely with marketing to improve lead quality, conversion and return on investment. Ensure all enquiries, quotations, call-backs and customer interactions are managed effectively. Produce accurate reporting and performance analysis for senior stakeholders. Champion company values and contribute positively to the wider business strategy. Who our client is looking for As Sales Manager, you will be commercially focused, highly resilient and passionate about developing people and delivering exceptional results. You will have the ability to influence others, challenge constructively and lead confidently through periods of change. In addition, our client is looking for the following experience and qualities: Significant experience within a sales management role, ideally within a contact centre or high-value sales environment A strong telephone sales background with a proven track record of delivering growth. Exceptional leadership, coaching and people development skills. Experience of leading organisational change and embedding new processes. Excellent analytical skills and the ability to translate data into meaningful actions. Experience of managing performance, improving productivity and increasing conversion rates. Strong commercial awareness and a detailed understanding of sales metrics and reporting. Experience of customer relationship management systems and telephony platforms. The ability to build credibility quickly and influence stakeholders at all levels. Outstanding communication, organisational and decision-making skills. Previous experience within the travel industry would be advantageous. Success in this role will be measured by: Achieving sales targets Sales conversion improvement Customer satisfaction and Net Promoter Score Employee engagement Sales productivity. Successful implementation of change initiatives Hupsoo Ltd operates as an employment business and is an equal opportunities employer. We are a member of the Recruitment and Employment Confederation (REC) and fully committed to the principles of equality, diversity, and inclusion in all areas of recruitment. We adhere to the Equality Act 2010 and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All candidates are considered on the basis of their skills, experience, and suitability for the role.
Sep 16, 2026
Full time
Job Description: Sales Manager Salary: package OTE 50k Department: Sales Reports to: Sales & Experience Director Location type: Office Based, Ormskirk, Lancashire Employment type: Full-time Overview Our client is seeking an experienced, commercially astute and highly driven Sales Manager to lead our sales operation. This role will suit an accomplished sales leader with a strong telephone sales background, exceptional coaching ability and proven experience of leading high-performing teams through periods of change and growth. The Role As Sales Manager, you will be responsible for delivering outstanding commercial performance while creating a culture of accountability, engagement and continuous improvement. Working closely with the Sales & Experience Director and the wider senior leadership team, you will use data, insight and experience to drive conversion, maximise revenue and enhance customer experience. Key areas of responsibility Lead, inspire and develop a high-performing telephone sales team. Take ownership of all sales performance metrics, including conversion rates, productivity, revenue and customer satisfaction scores. Embed a culture of accountability, continuous improvement and exceptional customer service. Challenge existing processes, policies and behaviours where they hinder performance or customer experience. Improve individual and team performance through regular coaching, feedback and development. Analyse sales data and identify opportunities to improve individual and team performance. Drive change initiatives across the department, embedding new processes, technologies and ways of working. Work closely with marketing to improve lead quality, conversion and return on investment. Ensure all enquiries, quotations, call-backs and customer interactions are managed effectively. Produce accurate reporting and performance analysis for senior stakeholders. Champion company values and contribute positively to the wider business strategy. Who our client is looking for As Sales Manager, you will be commercially focused, highly resilient and passionate about developing people and delivering exceptional results. You will have the ability to influence others, challenge constructively and lead confidently through periods of change. In addition, our client is looking for the following experience and qualities: Significant experience within a sales management role, ideally within a contact centre or high-value sales environment A strong telephone sales background with a proven track record of delivering growth. Exceptional leadership, coaching and people development skills. Experience of leading organisational change and embedding new processes. Excellent analytical skills and the ability to translate data into meaningful actions. Experience of managing performance, improving productivity and increasing conversion rates. Strong commercial awareness and a detailed understanding of sales metrics and reporting. Experience of customer relationship management systems and telephony platforms. The ability to build credibility quickly and influence stakeholders at all levels. Outstanding communication, organisational and decision-making skills. Previous experience within the travel industry would be advantageous. Success in this role will be measured by: Achieving sales targets Sales conversion improvement Customer satisfaction and Net Promoter Score Employee engagement Sales productivity. Successful implementation of change initiatives Hupsoo Ltd operates as an employment business and is an equal opportunities employer. We are a member of the Recruitment and Employment Confederation (REC) and fully committed to the principles of equality, diversity, and inclusion in all areas of recruitment. We adhere to the Equality Act 2010 and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All candidates are considered on the basis of their skills, experience, and suitability for the role.
The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Process resident applications including completion of background and credit checks Assist with deposit protection scheme set-up and releases Assist with preparation of check-in and check-out reports Ensure tenancy agreements and moving-in money statements are completed accurately by the leasing team and provide approval for them to be issued Assist with the collection of rents, ensuring collection and deposit on a timely basis Support in the serving of statutory notices such as but not limited to Section 21s, Section 8s & Section 13s as appropriate Provide renewal and price increase notices to residents in an accurate, friendly & compliant manner Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Weekly reporting of leasing statistics to a wider team Key Performance Indicators: Direct Let Retention Monthly Occupancy Viewings and Mystery Shopping Feedback Arrears % Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Deal with complex lettings queries escalated from the Lettings Administrator Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident Engagement NPS (Net Promoter Score) Resident retention and referrals Customer Service Reviews Qualifications, Experience and Role Requirements Essential: Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Awareness of the Renters Rights Bill and experience in handling tenancy compliance Proven track record of meeting sales targets Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work weekends and public holidays in line with the rota Ability to work across different buildings if required Desirable: Experience of working in the BTR or private residential sector ARLA qualification Knowledge of Yardi property management system or similar system
Sep 15, 2026
Full time
The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Process resident applications including completion of background and credit checks Assist with deposit protection scheme set-up and releases Assist with preparation of check-in and check-out reports Ensure tenancy agreements and moving-in money statements are completed accurately by the leasing team and provide approval for them to be issued Assist with the collection of rents, ensuring collection and deposit on a timely basis Support in the serving of statutory notices such as but not limited to Section 21s, Section 8s & Section 13s as appropriate Provide renewal and price increase notices to residents in an accurate, friendly & compliant manner Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Weekly reporting of leasing statistics to a wider team Key Performance Indicators: Direct Let Retention Monthly Occupancy Viewings and Mystery Shopping Feedback Arrears % Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Deal with complex lettings queries escalated from the Lettings Administrator Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident Engagement NPS (Net Promoter Score) Resident retention and referrals Customer Service Reviews Qualifications, Experience and Role Requirements Essential: Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Awareness of the Renters Rights Bill and experience in handling tenancy compliance Proven track record of meeting sales targets Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work weekends and public holidays in line with the rota Ability to work across different buildings if required Desirable: Experience of working in the BTR or private residential sector ARLA qualification Knowledge of Yardi property management system or similar system
Slicker Recycling is the market leader in sustainable resource solutions. We are committed to the circular economy through excelling in used lubricating oil collections, re-refining and a range of sustainable waste management services. Our team of over 200 colleagues manage a vast fleet of specialist collection vehicles, serving thousands of customers across diverse industry sectors with services that reduce carbon footprint, uphold compliance, and enable a truly circular approach to waste resources. At Slicker, we know that our success is down to our exceptional colleagues, and we recognise this through our colleague compensation, benefits and investment in learning and development. We are an accredited Living Wage Employer as certified by the Living Wage Foundation, which means we have a commitment to fair pay and our annual pay increases are linked to the cost of living. This isn't the only benefit, being part of Team Slicker also means you benefit from: Funded Healthcare cashback plan Perkbox employee discounts Death in Service Insurance Regular company social events Company pension Salary Sacrifice schemes including Cyclescheme On-site parking Being part of a sustainability focussed business With a Net Promoter Score of 68 on our recent colleague survey, we know we're doing something right! Job Purpose We are looking for a proactive Waste Oil Collection Driver, based out of our Ipswich Plant. Providing a national service, collecting waste oil from various customers ranging from family run independent automotive garages to national organisations, whilst promoting the Slicker workplace values. We are Smart, Honest and Reliable, working Together whilst having Fun. Main Tasks and responsibilities Professional HGV Class 2 Tanker Driver Collecting waste oil as allocated by the Transport Office Completion of all relevant electronic information to generate consignment notes Maintain compliance with relevant legislation - including daily walk around, drivers hours etc Adhering to company Health & Safety policy and procedures Representing the company in a professional manor when dealing with customers and members of the public Apply the Slicker values to your role, "People rarely succeed unless they have Fun in what they are doing." Skills and key requirements Candidates must be flexible, prepared to work overnight when required Logical thinking and problem solving abilities, in order to deal with the wide selection of issues that may be encountered on site/whilst travelling between sites. Able to engage with clients and demonstrate a positive approach to customer service Demonstrate the ability to achieve set daily/weekly objectives Maintain resilience in a demanding role Be a reliable team worker Licences / Qualifications HGV Class 2 (Cat C) License Experience of tanker work preferred ADR is preferred but not essential Hours and Pay Standard hours: 48 hours, Monday to Friday Basic Salary: £36,095.19 pa OTE £50,000 - £55,000 (Basic + overtime + collection bonuses) Values The successful candidate will have the ability to demonstrate, understand and apply our workplace values. These are embedded into our business and applicants must evidence their values as part of the application process. Smart - keep it simple and keep doing it better Honest - be straight with each other and give feedback Reliable - do what we say we will and tell people if we can't Together - work together as one and support each other Fun - enjoy what we do and have a great time We are a thriving and ambitious business with a mission to deliver 'Value for Planet' through growth from strategic acquisitions and achieving recognition for our commitment to innovation and integrity. In 2023, Slicker Recycling won the Servicesure Autocentre 'Supplier of the Year' Award for service excellence and environmental impact and in 2024, the King's Award for Enterprise: International Trade - a prestigious recognition endorsed by His Majesty the King, for exceptional growth in international sales. We are proud as leaders to be positively influencing the standards of our industry. Slicker Recycling is an equal opportunities employer and will continue to ensure it offers career opportunities without discrimination. Employment positions throughout the Company are filled with the candidates who possess the most appropriate skills and competencies relevant for the particular job role. Slicker Recycling is to treat all employees fairly and equally regardless of gender, sexual orientations, marital status, race, colour, nationality, religion, ethnic or national origin, age, disability or union membership status.
Sep 09, 2026
Full time
Slicker Recycling is the market leader in sustainable resource solutions. We are committed to the circular economy through excelling in used lubricating oil collections, re-refining and a range of sustainable waste management services. Our team of over 200 colleagues manage a vast fleet of specialist collection vehicles, serving thousands of customers across diverse industry sectors with services that reduce carbon footprint, uphold compliance, and enable a truly circular approach to waste resources. At Slicker, we know that our success is down to our exceptional colleagues, and we recognise this through our colleague compensation, benefits and investment in learning and development. We are an accredited Living Wage Employer as certified by the Living Wage Foundation, which means we have a commitment to fair pay and our annual pay increases are linked to the cost of living. This isn't the only benefit, being part of Team Slicker also means you benefit from: Funded Healthcare cashback plan Perkbox employee discounts Death in Service Insurance Regular company social events Company pension Salary Sacrifice schemes including Cyclescheme On-site parking Being part of a sustainability focussed business With a Net Promoter Score of 68 on our recent colleague survey, we know we're doing something right! Job Purpose We are looking for a proactive Waste Oil Collection Driver, based out of our Ipswich Plant. Providing a national service, collecting waste oil from various customers ranging from family run independent automotive garages to national organisations, whilst promoting the Slicker workplace values. We are Smart, Honest and Reliable, working Together whilst having Fun. Main Tasks and responsibilities Professional HGV Class 2 Tanker Driver Collecting waste oil as allocated by the Transport Office Completion of all relevant electronic information to generate consignment notes Maintain compliance with relevant legislation - including daily walk around, drivers hours etc Adhering to company Health & Safety policy and procedures Representing the company in a professional manor when dealing with customers and members of the public Apply the Slicker values to your role, "People rarely succeed unless they have Fun in what they are doing." Skills and key requirements Candidates must be flexible, prepared to work overnight when required Logical thinking and problem solving abilities, in order to deal with the wide selection of issues that may be encountered on site/whilst travelling between sites. Able to engage with clients and demonstrate a positive approach to customer service Demonstrate the ability to achieve set daily/weekly objectives Maintain resilience in a demanding role Be a reliable team worker Licences / Qualifications HGV Class 2 (Cat C) License Experience of tanker work preferred ADR is preferred but not essential Hours and Pay Standard hours: 48 hours, Monday to Friday Basic Salary: £36,095.19 pa OTE £50,000 - £55,000 (Basic + overtime + collection bonuses) Values The successful candidate will have the ability to demonstrate, understand and apply our workplace values. These are embedded into our business and applicants must evidence their values as part of the application process. Smart - keep it simple and keep doing it better Honest - be straight with each other and give feedback Reliable - do what we say we will and tell people if we can't Together - work together as one and support each other Fun - enjoy what we do and have a great time We are a thriving and ambitious business with a mission to deliver 'Value for Planet' through growth from strategic acquisitions and achieving recognition for our commitment to innovation and integrity. In 2023, Slicker Recycling won the Servicesure Autocentre 'Supplier of the Year' Award for service excellence and environmental impact and in 2024, the King's Award for Enterprise: International Trade - a prestigious recognition endorsed by His Majesty the King, for exceptional growth in international sales. We are proud as leaders to be positively influencing the standards of our industry. Slicker Recycling is an equal opportunities employer and will continue to ensure it offers career opportunities without discrimination. Employment positions throughout the Company are filled with the candidates who possess the most appropriate skills and competencies relevant for the particular job role. Slicker Recycling is to treat all employees fairly and equally regardless of gender, sexual orientations, marital status, race, colour, nationality, religion, ethnic or national origin, age, disability or union membership status.
Director, Product - F1 - Fanatics Collectibles London, United Kingdom and 1 more (On-site) Job Description The Product Director for Formula 1 is a senior leader responsible for setting the long-term product vision, strategy, and roadmap for Fanatics Collectibles' global F1 portfolio across trading cards, stickers, memorabilia, and future product categories. This role leads a high-performing product organization-driving innovation, operational excellence, and cross-functional alignment to deliver world-class collectible experiences for F1 fans worldwide. The ideal candidate is a strong people leader, a strategic thinker, and an expert storyteller with executive presence and the ability to influence at all levels. They bring deep knowledge of consumer products, licensing, and the global F1 ecosystem, coupled with a passion for motorsport culture. They excel at delivering products on time, unlocking new partnerships, and leveraging the breadth of F1's brand assets to drive growth and fan engagement. This is a full time role, in the designated office 5 days per week. Key Responsibilities Define and own the multi-year product vision, roadmap, and release strategy for the entire F1 collectibles portfolio. Lead, mentor, and develop a team of product managers-raising the bar on product thinking, execution, creativity, and cross-functional partnership. Establish a culture of innovation and experimentation, pushing boundaries in materials, technology, formats, and fan experiences. Drive organizational alignment around product priorities through clear communication, compelling storytelling, and data-driven decision making. Innovation & Category Growth Identify emerging product, technology, and fan engagement trends to shape the next generation of F1 collectibles. Explore new categories and platforms (digital, experiential, premium, global exclusives) that elevate the F1 fan journey. Champion the integration of F1 storytelling-drivers, teams, races, history-into product narratives and experiences. Leverage Fanatics' broader ecosystem to build cross-category product innovation (apparel, hardgoods, events, etc.). Licensing, Partnerships & Relationship Management Serve as the senior product-facing representative to F1 and its ecosystem (teams, drivers, promoters, agencies). Build trust and credibility with executive-level partners; negotiate product rights, approvals, timelines, and innovation opportunities. Unlock new partnerships by leveraging existing F1 products and expanding integration across teams, drivers, technology partners, and global markets. Ensure all licensing agreements are strategically aligned with product vision, profitability goals, and future category expansion. Product Development & Operational Excellence Oversee all phases of product development, ensuring products are delivered on time, within budget, and to the highest quality standards. Partner with manufacturing, design, operations, and supply chain to ensure feasibility, accuracy, and consistency throughout development. Guide autograph, relic, and memorabilia strategy-optimizing value, authenticity, and product differentiation. Ensure brand guidelines, safety standards, and global compliance requirements are rigorously met. Go-to-Market, Insights & Performance Lead quarterly business reviews and executive presentations showcasing roadmap progress, category performance, and future opportunities. Partner with sales, marketing, and e-commerce to maximize revenue, expand distribution, and create compelling product stories. Analyze consumer insights, market data, and retailer feedback to inform product decisions and drive continuous improvement. Track KPIs, forecast demand, and manage product P&L to maximize profitability and long-term sustainable growth. Deep understanding of licensing models, consumer products economics, and global collectible trends. Strong familiarity with Formula 1-its fan culture, teams, drivers, season rhythm, and commercial ecosystem. Expert-level leadership capabilities, including team management, coaching, and influencing cross-functional partners. Executive presence with exceptional presentation skills; able to communicate complex ideas simply and persuasively. Ability to think strategically while executing flawlessly in a fast-paced, dynamic environment. High creativity paired with strong operational discipline and attention to detail. Qualifications 8-10+ years of product management experience, preferably in consumer products, licensing, entertainment, or sports. Proven experience leading product teams and managing senior stakeholders across global organizations. Background in developing innovative physical products; collectibles experience strongly preferred. Bachelor's degree in business, marketing, or related field; MBA a plus. Passion for the Formula 1 world and global motorsports. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Subject to applicable laws, Fanatics Collectibles may choose to run a background check. About the Team Fanatics Collectibles is a new model and vision for the hobby, fundamentally changing the experience for current and future collectors, leagues, and players across many U.S. and international professional and college sports. The organization has long-term, exclusive rights to design, manufacture and distribute trading cards for several sports and entertainment properties, including MLB, MLBPA, the Premier League, MLS, UFC, Formula 1 as well as Disney, Marvel, Pixar, and Star Wars, among others. In January 2022, Fanatics Collectibles announced the acquisition of Topps, establishing the preeminent licensed trading card brand as the cornerstone of Fanatics' trading cards and collectibles business, and jumpstarted its MLB and MLBPA rights to design, manufacture and distribute trading cards Job Info Locations Topps Europe Limited, London, NW1 2DA, GB (On-site)
Sep 08, 2026
Full time
Director, Product - F1 - Fanatics Collectibles London, United Kingdom and 1 more (On-site) Job Description The Product Director for Formula 1 is a senior leader responsible for setting the long-term product vision, strategy, and roadmap for Fanatics Collectibles' global F1 portfolio across trading cards, stickers, memorabilia, and future product categories. This role leads a high-performing product organization-driving innovation, operational excellence, and cross-functional alignment to deliver world-class collectible experiences for F1 fans worldwide. The ideal candidate is a strong people leader, a strategic thinker, and an expert storyteller with executive presence and the ability to influence at all levels. They bring deep knowledge of consumer products, licensing, and the global F1 ecosystem, coupled with a passion for motorsport culture. They excel at delivering products on time, unlocking new partnerships, and leveraging the breadth of F1's brand assets to drive growth and fan engagement. This is a full time role, in the designated office 5 days per week. Key Responsibilities Define and own the multi-year product vision, roadmap, and release strategy for the entire F1 collectibles portfolio. Lead, mentor, and develop a team of product managers-raising the bar on product thinking, execution, creativity, and cross-functional partnership. Establish a culture of innovation and experimentation, pushing boundaries in materials, technology, formats, and fan experiences. Drive organizational alignment around product priorities through clear communication, compelling storytelling, and data-driven decision making. Innovation & Category Growth Identify emerging product, technology, and fan engagement trends to shape the next generation of F1 collectibles. Explore new categories and platforms (digital, experiential, premium, global exclusives) that elevate the F1 fan journey. Champion the integration of F1 storytelling-drivers, teams, races, history-into product narratives and experiences. Leverage Fanatics' broader ecosystem to build cross-category product innovation (apparel, hardgoods, events, etc.). Licensing, Partnerships & Relationship Management Serve as the senior product-facing representative to F1 and its ecosystem (teams, drivers, promoters, agencies). Build trust and credibility with executive-level partners; negotiate product rights, approvals, timelines, and innovation opportunities. Unlock new partnerships by leveraging existing F1 products and expanding integration across teams, drivers, technology partners, and global markets. Ensure all licensing agreements are strategically aligned with product vision, profitability goals, and future category expansion. Product Development & Operational Excellence Oversee all phases of product development, ensuring products are delivered on time, within budget, and to the highest quality standards. Partner with manufacturing, design, operations, and supply chain to ensure feasibility, accuracy, and consistency throughout development. Guide autograph, relic, and memorabilia strategy-optimizing value, authenticity, and product differentiation. Ensure brand guidelines, safety standards, and global compliance requirements are rigorously met. Go-to-Market, Insights & Performance Lead quarterly business reviews and executive presentations showcasing roadmap progress, category performance, and future opportunities. Partner with sales, marketing, and e-commerce to maximize revenue, expand distribution, and create compelling product stories. Analyze consumer insights, market data, and retailer feedback to inform product decisions and drive continuous improvement. Track KPIs, forecast demand, and manage product P&L to maximize profitability and long-term sustainable growth. Deep understanding of licensing models, consumer products economics, and global collectible trends. Strong familiarity with Formula 1-its fan culture, teams, drivers, season rhythm, and commercial ecosystem. Expert-level leadership capabilities, including team management, coaching, and influencing cross-functional partners. Executive presence with exceptional presentation skills; able to communicate complex ideas simply and persuasively. Ability to think strategically while executing flawlessly in a fast-paced, dynamic environment. High creativity paired with strong operational discipline and attention to detail. Qualifications 8-10+ years of product management experience, preferably in consumer products, licensing, entertainment, or sports. Proven experience leading product teams and managing senior stakeholders across global organizations. Background in developing innovative physical products; collectibles experience strongly preferred. Bachelor's degree in business, marketing, or related field; MBA a plus. Passion for the Formula 1 world and global motorsports. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Subject to applicable laws, Fanatics Collectibles may choose to run a background check. About the Team Fanatics Collectibles is a new model and vision for the hobby, fundamentally changing the experience for current and future collectors, leagues, and players across many U.S. and international professional and college sports. The organization has long-term, exclusive rights to design, manufacture and distribute trading cards for several sports and entertainment properties, including MLB, MLBPA, the Premier League, MLS, UFC, Formula 1 as well as Disney, Marvel, Pixar, and Star Wars, among others. In January 2022, Fanatics Collectibles announced the acquisition of Topps, establishing the preeminent licensed trading card brand as the cornerstone of Fanatics' trading cards and collectibles business, and jumpstarted its MLB and MLBPA rights to design, manufacture and distribute trading cards Job Info Locations Topps Europe Limited, London, NW1 2DA, GB (On-site)
Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight. Across our three businesses - The Economist, Economist Enterprise and Economist Education - we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world. As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact. The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world. The Customer Service Executive will support the Customer Service Manager in the day-to-day running of The Economist Customer Service provision, dealing with escalations, reporting on KPIs and Service Levels, assisting training and quality, documenting and delivering processes and providing escalation support to our third party contact centres. In this role you will be expected to: Work closely with our outsourced customer service partners to ensure our subscription service consistently exceeds customer expectations Act as the first point of contact for all aspects of customer service, addressing escalated customer service complaints and effectively communicating emergent issues Work with the Product team to ensure proactive issue management of technical problems and minimising the impact on our digital subscribers Ensure all customer facing staff have the necessary training, tools and information to efficiently manage customer queries Maintain customer service policy guidelines and process documentation Maintain all inbound and outbound customer service communications in line with brand standards and including call scripts, standard reply paragraphs and FAQs Monitor all key customer service performance indicators Assist the Customer Service Manager in reporting SLA performance, customer satisfaction and net promoter scores Support The Economist's customer feedback and query channels ensuring customer issues and requests are expedited Utilise customer feedback, comments and suggestions to proactively drive improvements to existing processes and communications Support the Customer Service Manager in managing customer service budgets and expenditure Work closely with the Customer Operations team to improve the range of subscriber e-care and self-serve options available Travel to and work with our Customer Engagement Centres as required To succeed in the role you must have: Experience working in a customer service centre or managing customer processes and communications Experience working with customer-facing technology Experience writing documents, policies or communications to an exceptionally high standard Excellent written and verbal communication skills Ideally, some knowledge of the Salesforce system Excellent interpersonal and customer service skills Detail-oriented and results focused Excellent organisational skills and an ability to handle multiple projects, meeting deadlines through effective time management Effective presentation of data using Excel and Powerpoint Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
Aug 30, 2026
Full time
Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight. Across our three businesses - The Economist, Economist Enterprise and Economist Education - we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world. As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact. The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world. The Customer Service Executive will support the Customer Service Manager in the day-to-day running of The Economist Customer Service provision, dealing with escalations, reporting on KPIs and Service Levels, assisting training and quality, documenting and delivering processes and providing escalation support to our third party contact centres. In this role you will be expected to: Work closely with our outsourced customer service partners to ensure our subscription service consistently exceeds customer expectations Act as the first point of contact for all aspects of customer service, addressing escalated customer service complaints and effectively communicating emergent issues Work with the Product team to ensure proactive issue management of technical problems and minimising the impact on our digital subscribers Ensure all customer facing staff have the necessary training, tools and information to efficiently manage customer queries Maintain customer service policy guidelines and process documentation Maintain all inbound and outbound customer service communications in line with brand standards and including call scripts, standard reply paragraphs and FAQs Monitor all key customer service performance indicators Assist the Customer Service Manager in reporting SLA performance, customer satisfaction and net promoter scores Support The Economist's customer feedback and query channels ensuring customer issues and requests are expedited Utilise customer feedback, comments and suggestions to proactively drive improvements to existing processes and communications Support the Customer Service Manager in managing customer service budgets and expenditure Work closely with the Customer Operations team to improve the range of subscriber e-care and self-serve options available Travel to and work with our Customer Engagement Centres as required To succeed in the role you must have: Experience working in a customer service centre or managing customer processes and communications Experience working with customer-facing technology Experience writing documents, policies or communications to an exceptionally high standard Excellent written and verbal communication skills Ideally, some knowledge of the Salesforce system Excellent interpersonal and customer service skills Detail-oriented and results focused Excellent organisational skills and an ability to handle multiple projects, meeting deadlines through effective time management Effective presentation of data using Excel and Powerpoint Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
GCS Agricentre, Unit 1, Wardon Hill Business Park, Dorchester DT2 9PW - Monday to Friday 8am-5pm - Saturday 8am-12pm Talented Agricultural Engineers Required 2026 Job Reference: 2026-Agri-Eng Type: Engineer, Full Time Hours: 40 Pay: Based upon experience Case IH is a part of the CNHi group offering a great range of products backed by manufacturer training Calling all agricultural engineers, a great opportunity in Dorset and surrounding areas. GCS Agricentre are recruiting. As you will know, farming and farmers are a vital part of the economy in the UK. Keeping food and produce on our tables throughout the year. With modern technology increasing and telematics becoming a part of our daily language for products we supply, not only does the industry need good engineers it also needs engineers to be "computer savvy" too. When the farmers, our customers, machinery needs a service or repair. We need to get to our customers as quick as possible to keep everyone working in a timely manner. Our goal for 2026 is to increase our engineer team, either working from our depot at Wardon Hill on the A37 between Dorchester and Yeovil. GCS Agricentre will provide you with manufacturer training as required, good work colleagues and a nice warm workshop (with level floors!) to work out of. We aim to give our customers a first time fix on repairs whilst maintaining our high net promoter score. The service and parts reception counter at the new GCS Agri building on the A37 between Dorchester and Yeovil 2024 saw GCS Agricentre move to a new purpose built unit on the A37 between Dorchester and Yeovil. We are now working out of fully insulated buildings and with good lighting, heating and level floors. The service and parts departments are in the same building which has allowed the parts department to position our fast moving parts to quicker access shelf locations for filters etc. GCS Agricentre has seen the move as a great opportunity, we have gained new customers, this is a great opportunity for you to join our team and build a good career. Does the agricultural engineer role sound like a career for you? We are looking for additional agricultural engineers, or budding apprentices, to join our team working out of our Wardon Hill depot on the A37. The depot services and repairs products from our franchise suppliers. Sales of CASE IH Tractors, Manitou handlers and ancillary equipment along with making our service depart more central in our area means that we need to increase our engineering support staff to suit. We offer very competitive rates of pay based upon experience and ability. This is along with company pension and employee store discount. We are looking for committed people who are prepared to work hard when needed with the right attitude and want to make a difference in an interesting and varied sector. The working week is Monday to Friday with Saturday mornings, as required. The position is full time and permanent. We also offer our customers an out of hours break down service. The out of normal hours is covered on a rota, "on call" hours working to cover breakdowns etc. this is paid for in addition to your standard hourly rate. GCS Agricentre has invested in the latest oil delivery systems. GCS Agricentre has invested in the latest oil delivery systems that delivers the correct grade and quantity of oil to the tractor or machinery. The quantity of oil delivered to the tractor is correct to the litre, the amount used is then automatically entered to the job card. This speeds up the process and ensures correct invoicing to the customer. This is a great opportunity for the right person to build a rewarding career in agriculture and its related industries, backed by sector renowned manufacturer training. Tied accommodation may be available to applicants thinking of relocating. Agricultural engineers Job Description: Requires care and attention to detail at all times. Ability to operate on a "Call Out Rota" and work outside office hours during busy periods including weekends. Requires Relevant Agricultural Engineering Qualifications or transferable from another relevant sector. A full understanding and appreciation of PPE Equipment. The ability to use and understand computer diagnostic systems. To have a full and comprehensive understanding of Health & safety in the workplace and to ensure the safety at all times of both staff and customers. We supply all of our mobile engineers with modern vans. Engineers will require their own tools however we supply all manufacturer specific specialist tools and equipment along with relevant product training. We aim to keep our staff well trained in new technology as it enters the industry. To apply for this role you will need the following Key Attributes: Technical knowledge in mechanical engineering. Good communication skills, both verbal and written. A full UK driving license is required. An ability to think outside the box and creating resourceful solutions. Self Motivated with a "Can Do" attitude. Excellent planning & organisation skills. Excellent personal time management. A keen team player, with the ability to work on own initiative. Dedicated professional attitude and conduct, with clear & effective communication (written and verbal). The successful applicant needs to understand and appreciate the requirements of a 24/7 agricultural industry. We would consider individuals without agricultural knowledge if they have a proven record in other relevant areas, have transferable skills and an interest to learn. About Us: GCS Agricentre has been established since 2014, working out of the same buildings as the company formerly known as Bredy's. The company retained many of the staff and franchises of the former company. GCS Agricentre is part of G Crook & Sons , a local family owned business formed in 1971. With interests in everything from plant and machinery hire, Leisure, Accommodation to Landfill are now one of the largest plant hire businesses in Dorset. Job Type: Full-time, Permanent Salary: Based upon experience Working Harder for the Countryside GCS Agricentre operates from Wardon Hill business park since May 24. We cover Dorset and surrounding areas from this depot including the Shaftesbury area. We supply new and used farm machinery of all sizes. We have full workshop backup, including engineers on the road, and can service and repair all makes and types of farm machinery. Our franchises include Case IH, Manitou, Pottinger, HiSpec, McHale, AW, RS Agri. Address: Unit 1, Wardon Hill Business Park, A37 Between Dorchester & Yeovil, DT2 9PW Phone: Email:
Aug 28, 2026
Full time
GCS Agricentre, Unit 1, Wardon Hill Business Park, Dorchester DT2 9PW - Monday to Friday 8am-5pm - Saturday 8am-12pm Talented Agricultural Engineers Required 2026 Job Reference: 2026-Agri-Eng Type: Engineer, Full Time Hours: 40 Pay: Based upon experience Case IH is a part of the CNHi group offering a great range of products backed by manufacturer training Calling all agricultural engineers, a great opportunity in Dorset and surrounding areas. GCS Agricentre are recruiting. As you will know, farming and farmers are a vital part of the economy in the UK. Keeping food and produce on our tables throughout the year. With modern technology increasing and telematics becoming a part of our daily language for products we supply, not only does the industry need good engineers it also needs engineers to be "computer savvy" too. When the farmers, our customers, machinery needs a service or repair. We need to get to our customers as quick as possible to keep everyone working in a timely manner. Our goal for 2026 is to increase our engineer team, either working from our depot at Wardon Hill on the A37 between Dorchester and Yeovil. GCS Agricentre will provide you with manufacturer training as required, good work colleagues and a nice warm workshop (with level floors!) to work out of. We aim to give our customers a first time fix on repairs whilst maintaining our high net promoter score. The service and parts reception counter at the new GCS Agri building on the A37 between Dorchester and Yeovil 2024 saw GCS Agricentre move to a new purpose built unit on the A37 between Dorchester and Yeovil. We are now working out of fully insulated buildings and with good lighting, heating and level floors. The service and parts departments are in the same building which has allowed the parts department to position our fast moving parts to quicker access shelf locations for filters etc. GCS Agricentre has seen the move as a great opportunity, we have gained new customers, this is a great opportunity for you to join our team and build a good career. Does the agricultural engineer role sound like a career for you? We are looking for additional agricultural engineers, or budding apprentices, to join our team working out of our Wardon Hill depot on the A37. The depot services and repairs products from our franchise suppliers. Sales of CASE IH Tractors, Manitou handlers and ancillary equipment along with making our service depart more central in our area means that we need to increase our engineering support staff to suit. We offer very competitive rates of pay based upon experience and ability. This is along with company pension and employee store discount. We are looking for committed people who are prepared to work hard when needed with the right attitude and want to make a difference in an interesting and varied sector. The working week is Monday to Friday with Saturday mornings, as required. The position is full time and permanent. We also offer our customers an out of hours break down service. The out of normal hours is covered on a rota, "on call" hours working to cover breakdowns etc. this is paid for in addition to your standard hourly rate. GCS Agricentre has invested in the latest oil delivery systems. GCS Agricentre has invested in the latest oil delivery systems that delivers the correct grade and quantity of oil to the tractor or machinery. The quantity of oil delivered to the tractor is correct to the litre, the amount used is then automatically entered to the job card. This speeds up the process and ensures correct invoicing to the customer. This is a great opportunity for the right person to build a rewarding career in agriculture and its related industries, backed by sector renowned manufacturer training. Tied accommodation may be available to applicants thinking of relocating. Agricultural engineers Job Description: Requires care and attention to detail at all times. Ability to operate on a "Call Out Rota" and work outside office hours during busy periods including weekends. Requires Relevant Agricultural Engineering Qualifications or transferable from another relevant sector. A full understanding and appreciation of PPE Equipment. The ability to use and understand computer diagnostic systems. To have a full and comprehensive understanding of Health & safety in the workplace and to ensure the safety at all times of both staff and customers. We supply all of our mobile engineers with modern vans. Engineers will require their own tools however we supply all manufacturer specific specialist tools and equipment along with relevant product training. We aim to keep our staff well trained in new technology as it enters the industry. To apply for this role you will need the following Key Attributes: Technical knowledge in mechanical engineering. Good communication skills, both verbal and written. A full UK driving license is required. An ability to think outside the box and creating resourceful solutions. Self Motivated with a "Can Do" attitude. Excellent planning & organisation skills. Excellent personal time management. A keen team player, with the ability to work on own initiative. Dedicated professional attitude and conduct, with clear & effective communication (written and verbal). The successful applicant needs to understand and appreciate the requirements of a 24/7 agricultural industry. We would consider individuals without agricultural knowledge if they have a proven record in other relevant areas, have transferable skills and an interest to learn. About Us: GCS Agricentre has been established since 2014, working out of the same buildings as the company formerly known as Bredy's. The company retained many of the staff and franchises of the former company. GCS Agricentre is part of G Crook & Sons , a local family owned business formed in 1971. With interests in everything from plant and machinery hire, Leisure, Accommodation to Landfill are now one of the largest plant hire businesses in Dorset. Job Type: Full-time, Permanent Salary: Based upon experience Working Harder for the Countryside GCS Agricentre operates from Wardon Hill business park since May 24. We cover Dorset and surrounding areas from this depot including the Shaftesbury area. We supply new and used farm machinery of all sizes. We have full workshop backup, including engineers on the road, and can service and repair all makes and types of farm machinery. Our franchises include Case IH, Manitou, Pottinger, HiSpec, McHale, AW, RS Agri. Address: Unit 1, Wardon Hill Business Park, A37 Between Dorchester & Yeovil, DT2 9PW Phone: Email:
About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview We are looking to bring on a Commercial Contracts Counsel on our global Legal contracts team. The role will play a critical role in driving successful enterprise-level agreements by ensuring contracts are efficiently negotiated, meet compliance standards, and align with organizational objectives. This position is outcomes-focused, with measurable success tied to faster deal closures, risk mitigation, and maximizing value in high-stakes negotiations. This is a hybrid role (3 days onsite) located in our Canary Wharf office in London. Responsibilities Accelerate Sales Cycles: Negotiate and finalize contracts with an emphasis on reducing turnaround times without compromising compliance or quality. Achieve a measurable reduction in contract negotiation timelines by streamlining processes and preempting common bottlenecks. Mitigate Risks and Ensure Compliance: Ensure contracts are compliant with company policies, legal standards, and regulatory requirements (e.g., GDPR, US FCRA, California CPA, export controls). Successfully identify and resolve potential risks in agreements, minimizing non-standard exceptions. Increase Contractual Efficiency: Collaborate with sales, legal, and operations teams to create standard contract templates and playbooks that expedite negotiations. Implement and optimize contract management systems to achieve a measurable increase in team efficiency (e.g., reducing document processing times by 20%). Maximize Deal Value: Negotiate favorable terms in high-value enterprise agreements, resulting in an increased contract value, improved risk profile, or improved terms for renewal and upselling opportunities. Successfully close a target percentage of deals with value-added clauses that enhance customer retention and revenue potential. Foster Strong Stakeholder Relationships: Build trusted partnerships with sales teams, customers, and internal stakeholders, leading to a measurable improvement in internal satisfaction scores and customer feedback on the negotiation process. Act as a point of contact for resolving contractual issues, achieving a high resolution rate within set timelines. Drive Process Improvements: Implement data-driven strategies to enhance negotiation processes, reducing friction and improving customer satisfaction by a defined metric (e.g., Net Promoter Score or similar). Conduct post-deal reviews to identify lessons learned and continuously improve the contract negotiation approach. Qualifications Education: Bachelors or Masters Degree in Law Must be a Qualified Lawyer in the UK and on the solicitors roll. Experience: 2-4 years post-qualifying experience as a Lawyer 3+ years in commercial contract negotiation. Demonstrated ability to manage and negotiate multi-million-dollar contracts. Technical Skills: Proficiency in contract management systems and CRM platforms (e.g., Salesforce, Icertis, or similar). Strong understanding of commercial law and industry-specific regulatory standards. Strong contract-drafting skills, with Drafting Clearer Contracts Masterclass by Ken Adams preferred. Soft Skills: Exceptional negotiation and communication skills, with a proven ability to influence stakeholders. Analytical and detail-oriented, with a track record of making sound decisions in high-pressure environments. What do we offer This position includes a competitive salary, annual performanceincentive bonus and benefits package. As part of our commitment to our employees' well-being and satisfaction, we offer a comprehensive benefits package. Below, you'll find an overview of the mandatory and supplemental benefits available to our team members. Yearly salary review scheme based on company and personal performance 25 days holiday A competitive pension scheme to secure your financial future Private Medical Insurance - with funded coverage, you can access high-quality healthcare without worrying about out-of-pocket expenses Funded Income protection ensures financial security if you're unable to work due to illness or injury, your income is safeguarded even during challenging times. Group Life Assurance funded by Hireright provides a lump-sum payment to your beneficiaries in the event of your passing. It's an essential safety net for your loved ones. Voluntary benefits package allows you to tailor your perks (e.g. discounted retail vouchers, great value Dental Insurance, Critical Illness insurance for Employee and Spouse) All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
Aug 28, 2026
Full time
About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview We are looking to bring on a Commercial Contracts Counsel on our global Legal contracts team. The role will play a critical role in driving successful enterprise-level agreements by ensuring contracts are efficiently negotiated, meet compliance standards, and align with organizational objectives. This position is outcomes-focused, with measurable success tied to faster deal closures, risk mitigation, and maximizing value in high-stakes negotiations. This is a hybrid role (3 days onsite) located in our Canary Wharf office in London. Responsibilities Accelerate Sales Cycles: Negotiate and finalize contracts with an emphasis on reducing turnaround times without compromising compliance or quality. Achieve a measurable reduction in contract negotiation timelines by streamlining processes and preempting common bottlenecks. Mitigate Risks and Ensure Compliance: Ensure contracts are compliant with company policies, legal standards, and regulatory requirements (e.g., GDPR, US FCRA, California CPA, export controls). Successfully identify and resolve potential risks in agreements, minimizing non-standard exceptions. Increase Contractual Efficiency: Collaborate with sales, legal, and operations teams to create standard contract templates and playbooks that expedite negotiations. Implement and optimize contract management systems to achieve a measurable increase in team efficiency (e.g., reducing document processing times by 20%). Maximize Deal Value: Negotiate favorable terms in high-value enterprise agreements, resulting in an increased contract value, improved risk profile, or improved terms for renewal and upselling opportunities. Successfully close a target percentage of deals with value-added clauses that enhance customer retention and revenue potential. Foster Strong Stakeholder Relationships: Build trusted partnerships with sales teams, customers, and internal stakeholders, leading to a measurable improvement in internal satisfaction scores and customer feedback on the negotiation process. Act as a point of contact for resolving contractual issues, achieving a high resolution rate within set timelines. Drive Process Improvements: Implement data-driven strategies to enhance negotiation processes, reducing friction and improving customer satisfaction by a defined metric (e.g., Net Promoter Score or similar). Conduct post-deal reviews to identify lessons learned and continuously improve the contract negotiation approach. Qualifications Education: Bachelors or Masters Degree in Law Must be a Qualified Lawyer in the UK and on the solicitors roll. Experience: 2-4 years post-qualifying experience as a Lawyer 3+ years in commercial contract negotiation. Demonstrated ability to manage and negotiate multi-million-dollar contracts. Technical Skills: Proficiency in contract management systems and CRM platforms (e.g., Salesforce, Icertis, or similar). Strong understanding of commercial law and industry-specific regulatory standards. Strong contract-drafting skills, with Drafting Clearer Contracts Masterclass by Ken Adams preferred. Soft Skills: Exceptional negotiation and communication skills, with a proven ability to influence stakeholders. Analytical and detail-oriented, with a track record of making sound decisions in high-pressure environments. What do we offer This position includes a competitive salary, annual performanceincentive bonus and benefits package. As part of our commitment to our employees' well-being and satisfaction, we offer a comprehensive benefits package. Below, you'll find an overview of the mandatory and supplemental benefits available to our team members. Yearly salary review scheme based on company and personal performance 25 days holiday A competitive pension scheme to secure your financial future Private Medical Insurance - with funded coverage, you can access high-quality healthcare without worrying about out-of-pocket expenses Funded Income protection ensures financial security if you're unable to work due to illness or injury, your income is safeguarded even during challenging times. Group Life Assurance funded by Hireright provides a lump-sum payment to your beneficiaries in the event of your passing. It's an essential safety net for your loved ones. Voluntary benefits package allows you to tailor your perks (e.g. discounted retail vouchers, great value Dental Insurance, Critical Illness insurance for Employee and Spouse) All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
Promotional Sales Assistant Location: London N1 Job Type: Full-Time Immediate Start Available Bring the Energy. Promote Brands People Actually Care About. Do you love being out and about, meeting new people, and bringing energy to everything you do? This could be your first step into a fast-paced promotional sales career, with no experience necessary. Moon Moments is recruiting on behalf of an established client expanding its promotional sales team across London. They're looking for outgoing, confident individuals to join as Promotional Sales Assistants, representing well-known brands and charities through live, face-to-face campaigns. Full training is provided from day one. About the Role As a Promotional Sales Assistant, you'll be at the heart of live promotional campaigns - out in busy public locations, at events, or within local communities across London, engaging directly with the public. Your job is to grab attention, spark interest, and bring each campaign to life through confident, genuine conversation. You'll introduce people to the brand or cause you're promoting, answer their questions on the spot, and guide anyone interested through a quick and simple sign-up process, all while representing the campaign professionally and enthusiastically. What You'll Be Doing Actively engaging the public in high-footfall locations across London. Delivering clear, confident, and engaging promotional pitches. Creating a positive first impression for every brand and campaign you represent. Converting interest into sign-ups through a smooth, guided process. Hitting daily and weekly promotional sales targets. Attending regular training sessions on pitching, promotion, and campaign updates. Bringing energy and positivity to a fast-paced team environment. What We're Looking For Personality matters more than experience here. You'll thrive if you are: Outgoing, energetic, and comfortable being the centre of attention. Confident starting conversations with complete strangers. Competitive and motivated by hitting targets. Adaptable, thinking on your feet in a busy, live environment. A team player who enjoys a lively, sociable atmosphere. We welcome applicants from promotions, events, retail, hospitality, performing arts, sports, or graduates looking for an exciting first role in sales. What You'll Receive Full training and hands-on coaching from experienced promoters. Total earnings ranging between £1,935 and £2000 per calendar month, made up of a base salary plus uncapped performance-based commission (subject to successful completion of a four-week probationary period). Fast progression opportunities for top performers. Regular incentives, competitions, and team socials. A vibrant, high-energy working environment across London. Apply Today If you're ready to bring your energy to a role that's anything but boring, apply now. Successful applicants will be contacted by Moon Moments to discuss the opportunity and next steps.
Aug 28, 2026
Full time
Promotional Sales Assistant Location: London N1 Job Type: Full-Time Immediate Start Available Bring the Energy. Promote Brands People Actually Care About. Do you love being out and about, meeting new people, and bringing energy to everything you do? This could be your first step into a fast-paced promotional sales career, with no experience necessary. Moon Moments is recruiting on behalf of an established client expanding its promotional sales team across London. They're looking for outgoing, confident individuals to join as Promotional Sales Assistants, representing well-known brands and charities through live, face-to-face campaigns. Full training is provided from day one. About the Role As a Promotional Sales Assistant, you'll be at the heart of live promotional campaigns - out in busy public locations, at events, or within local communities across London, engaging directly with the public. Your job is to grab attention, spark interest, and bring each campaign to life through confident, genuine conversation. You'll introduce people to the brand or cause you're promoting, answer their questions on the spot, and guide anyone interested through a quick and simple sign-up process, all while representing the campaign professionally and enthusiastically. What You'll Be Doing Actively engaging the public in high-footfall locations across London. Delivering clear, confident, and engaging promotional pitches. Creating a positive first impression for every brand and campaign you represent. Converting interest into sign-ups through a smooth, guided process. Hitting daily and weekly promotional sales targets. Attending regular training sessions on pitching, promotion, and campaign updates. Bringing energy and positivity to a fast-paced team environment. What We're Looking For Personality matters more than experience here. You'll thrive if you are: Outgoing, energetic, and comfortable being the centre of attention. Confident starting conversations with complete strangers. Competitive and motivated by hitting targets. Adaptable, thinking on your feet in a busy, live environment. A team player who enjoys a lively, sociable atmosphere. We welcome applicants from promotions, events, retail, hospitality, performing arts, sports, or graduates looking for an exciting first role in sales. What You'll Receive Full training and hands-on coaching from experienced promoters. Total earnings ranging between £1,935 and £2000 per calendar month, made up of a base salary plus uncapped performance-based commission (subject to successful completion of a four-week probationary period). Fast progression opportunities for top performers. Regular incentives, competitions, and team socials. A vibrant, high-energy working environment across London. Apply Today If you're ready to bring your energy to a role that's anything but boring, apply now. Successful applicants will be contacted by Moon Moments to discuss the opportunity and next steps.
Temporary Theatre Manager in Rickmansworth - ASAP start Your new company We are seeking an experienced Theatre Manager to join a community-focused organisation on a full-time, temporary basis. This is an excellent opportunity for a proven arts venue leader to step into a high-profile role and make an immediate impact at a well-established cultural venue.This temporary role offers the chance to lead a much-loved cultural venue through an important period, ensuring continuity, stability and creative excellence. You will oversee a varied programme of theatre, film, hires and events, while maintaining strong commercial performance and a high-quality audience experience.The position provides valuable exposure to strategic venue leadership and will add strong, demonstrable achievements to your professional portfolio. Your new role As Theatre Manager, you will be responsible for the day-to-day operation and short to medium-term development of the venue, ensuring all activity is delivered safely, efficiently and to a high standard.Key responsibilities include: Providing strategic and operational leadership for the venueOverseeing theatre and film programming, including seasonal productionsManaging relationships with promoters, producers and partner organisationsEnsuring the venue remains financially sustainable and culturally relevantManaging revenue and capital budgets, reporting on performance and forecastingLeading, supporting and developing permanent staff, casual staff and volunteersOverseeing box office operations, ticket sales, rotas and venue administrationEnsuring compliance with health and safety and licensing requirementsActing as Duty Manager during events, including evenings and weekendsSupporting capital works and building improvement projects as required What you'll need to succeed To be successful in this role, you will have significant experience working in a senior management position within an arts or cultural venue, with a strong understanding of how to operate and lead a busy, public-facing environment. You will bring hands-on experience of live theatre programming and be confident managing a diverse and dynamic programme of activity.You will also have a proven ability to manage both revenue and capital budgets effectively, alongside experience of delivering projects on time and within agreed budgets. Your approach will demonstrate strong commercial awareness, excellent organisational skills and a high level of attention to detail, ensuring both financial sustainability and a high-quality audience experience.In addition, you will have a strong track record of leading, motivating and developing staff and volunteers. You will possess excellent communication, negotiation and stakeholder-management skills, supported by strong written and presentation abilities, and be comfortable building effective relationships across a range of internal and external partners.You will be confident working within a public-sector or local-authority context and able to navigate associated governance and accountability requirements. Flexibility is essential, as the role will require working evenings, weekends and unsocial hours when necessary. What you'll get in return In return, you will receive a competitive hourly rate starting from £19.32, with the benefit of weekly pay, providing financial flexibility and security throughout the assignment. This is a full-time temporary opportunity offering the chance to step into a senior, high-profile role within a cultural venue and make an immediate impact.There is also the potential for the role to become permanent, subject to performance and organisational requirements, making this an excellent opportunity for candidates seeking longer-term career progression as well as those looking for a rewarding interim position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
May 20, 2026
Seasonal
Temporary Theatre Manager in Rickmansworth - ASAP start Your new company We are seeking an experienced Theatre Manager to join a community-focused organisation on a full-time, temporary basis. This is an excellent opportunity for a proven arts venue leader to step into a high-profile role and make an immediate impact at a well-established cultural venue.This temporary role offers the chance to lead a much-loved cultural venue through an important period, ensuring continuity, stability and creative excellence. You will oversee a varied programme of theatre, film, hires and events, while maintaining strong commercial performance and a high-quality audience experience.The position provides valuable exposure to strategic venue leadership and will add strong, demonstrable achievements to your professional portfolio. Your new role As Theatre Manager, you will be responsible for the day-to-day operation and short to medium-term development of the venue, ensuring all activity is delivered safely, efficiently and to a high standard.Key responsibilities include: Providing strategic and operational leadership for the venueOverseeing theatre and film programming, including seasonal productionsManaging relationships with promoters, producers and partner organisationsEnsuring the venue remains financially sustainable and culturally relevantManaging revenue and capital budgets, reporting on performance and forecastingLeading, supporting and developing permanent staff, casual staff and volunteersOverseeing box office operations, ticket sales, rotas and venue administrationEnsuring compliance with health and safety and licensing requirementsActing as Duty Manager during events, including evenings and weekendsSupporting capital works and building improvement projects as required What you'll need to succeed To be successful in this role, you will have significant experience working in a senior management position within an arts or cultural venue, with a strong understanding of how to operate and lead a busy, public-facing environment. You will bring hands-on experience of live theatre programming and be confident managing a diverse and dynamic programme of activity.You will also have a proven ability to manage both revenue and capital budgets effectively, alongside experience of delivering projects on time and within agreed budgets. Your approach will demonstrate strong commercial awareness, excellent organisational skills and a high level of attention to detail, ensuring both financial sustainability and a high-quality audience experience.In addition, you will have a strong track record of leading, motivating and developing staff and volunteers. You will possess excellent communication, negotiation and stakeholder-management skills, supported by strong written and presentation abilities, and be comfortable building effective relationships across a range of internal and external partners.You will be confident working within a public-sector or local-authority context and able to navigate associated governance and accountability requirements. Flexibility is essential, as the role will require working evenings, weekends and unsocial hours when necessary. What you'll get in return In return, you will receive a competitive hourly rate starting from £19.32, with the benefit of weekly pay, providing financial flexibility and security throughout the assignment. This is a full-time temporary opportunity offering the chance to step into a senior, high-profile role within a cultural venue and make an immediate impact.There is also the potential for the role to become permanent, subject to performance and organisational requirements, making this an excellent opportunity for candidates seeking longer-term career progression as well as those looking for a rewarding interim position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Three Rivers District Council
Rickmansworth, Hertfordshire
Watersmeet Theatre Manager Rickmansworth, Hertfordshire About Us Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood at a short drive away. At a glance - 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt - 1,914 NNDR registered businesses with the economy providing 39,000 jobs - Very low crime rate - The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average We're proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for. We are now looking for a Watersmeet Theatre Manager to join our team on a full-time, permanent basis. The Benefits - Salary of £38,325 - £40,197 per annum, including London Weighting - 29 days' holiday per annum - Generous employer pension contribution - Life assurance - Flexible working - Career development opportunities - Free on-site parking - Cycle-to-work scheme - Discounted leisure centre membership - Employee volunteering schemes - Access to discounted activities and days out This is a standout opportunity for an experienced arts venue leader with strong theatre programming and commercial insight experience to join our community-focused organisation. You'll have genuine scope to shape the future of a much-loved cultural venue, as you build exciting programmes that resonate with audiences, attract new visitors and keep Watersmeet thriving for years to come. Above all, you will be able to build a lasting legacy, supported by a clear and credible body of work that will add real weight to your professional portfolio. So, if you're ready to take on a role where your experience and ideas can shape the future of a key cultural space, read on and apply today. The Role As the Watersmeet Theatre Manager, you will lead the day-to-day running and future development of Watersmeet, ensuring a vibrant programme of theatre, film, hires and events is delivered smoothly and successfully. Specifically, you will shape the strategic direction of the venue, overseeing business planning, live theatre and film programming, pantomime delivery and funding opportunities. You will build strong relationships with promoters, producers and regional theatres to keep Watersmeet relevant, creative and financially sustainable. Alongside this, you will manage people, budgets and operations, ensuring an excellent customer experience and safe, well-run events at all times. Additionally, you will: - Manage revenue and capital budgets, reporting performance and planning future investment - Lead, recruit and develop permanent staff, casual staff and volunteers - Oversee box office, ticket sales, staffing rotas and venue administration - Manage health and safety compliance and act as Designated Premises Supervisor - Co-ordinate capital projects and long-term building improvements - Act as Duty Manager for events and support wider council initiatives when required About You To be considered as the Watersmeet Theatre Manager, you will need: - At least three years' experience in a senior management role within an arts or cultural venue - Experience of live theatre programming and managing a busy venue - Proven experience managing revenue and capital budgets - Experience delivering capital projects on time and within budget - Experience leading and developing staff and volunteers - Strong negotiation, communication and relationship management skills - Excellent written and presentation skills - A strong eye for detail and audience experience - Commercial awareness and strong organisational skills - Confidence working within a local government context - The ability to work flexibly, including unsocial hours when required - A personal licence, or willingness to obtain one The closing date for this role is 24th May 2026. Other organisations may call this role Theatre Director, Arts Venue Manager, Cultural Venue Manager, Performing Arts Manager, or Theatre Operations Manager. Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as the Watersmeet Theatre Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 20, 2026
Full time
Watersmeet Theatre Manager Rickmansworth, Hertfordshire About Us Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood at a short drive away. At a glance - 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt - 1,914 NNDR registered businesses with the economy providing 39,000 jobs - Very low crime rate - The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average We're proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for. We are now looking for a Watersmeet Theatre Manager to join our team on a full-time, permanent basis. The Benefits - Salary of £38,325 - £40,197 per annum, including London Weighting - 29 days' holiday per annum - Generous employer pension contribution - Life assurance - Flexible working - Career development opportunities - Free on-site parking - Cycle-to-work scheme - Discounted leisure centre membership - Employee volunteering schemes - Access to discounted activities and days out This is a standout opportunity for an experienced arts venue leader with strong theatre programming and commercial insight experience to join our community-focused organisation. You'll have genuine scope to shape the future of a much-loved cultural venue, as you build exciting programmes that resonate with audiences, attract new visitors and keep Watersmeet thriving for years to come. Above all, you will be able to build a lasting legacy, supported by a clear and credible body of work that will add real weight to your professional portfolio. So, if you're ready to take on a role where your experience and ideas can shape the future of a key cultural space, read on and apply today. The Role As the Watersmeet Theatre Manager, you will lead the day-to-day running and future development of Watersmeet, ensuring a vibrant programme of theatre, film, hires and events is delivered smoothly and successfully. Specifically, you will shape the strategic direction of the venue, overseeing business planning, live theatre and film programming, pantomime delivery and funding opportunities. You will build strong relationships with promoters, producers and regional theatres to keep Watersmeet relevant, creative and financially sustainable. Alongside this, you will manage people, budgets and operations, ensuring an excellent customer experience and safe, well-run events at all times. Additionally, you will: - Manage revenue and capital budgets, reporting performance and planning future investment - Lead, recruit and develop permanent staff, casual staff and volunteers - Oversee box office, ticket sales, staffing rotas and venue administration - Manage health and safety compliance and act as Designated Premises Supervisor - Co-ordinate capital projects and long-term building improvements - Act as Duty Manager for events and support wider council initiatives when required About You To be considered as the Watersmeet Theatre Manager, you will need: - At least three years' experience in a senior management role within an arts or cultural venue - Experience of live theatre programming and managing a busy venue - Proven experience managing revenue and capital budgets - Experience delivering capital projects on time and within budget - Experience leading and developing staff and volunteers - Strong negotiation, communication and relationship management skills - Excellent written and presentation skills - A strong eye for detail and audience experience - Commercial awareness and strong organisational skills - Confidence working within a local government context - The ability to work flexibly, including unsocial hours when required - A personal licence, or willingness to obtain one The closing date for this role is 24th May 2026. Other organisations may call this role Theatre Director, Arts Venue Manager, Cultural Venue Manager, Performing Arts Manager, or Theatre Operations Manager. Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as the Watersmeet Theatre Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Are you a proactive, people-focused professional who enjoys making things happen and being genuinely valued by a sales team? This is a fantastic opportunity to join a growing, fast-moving business where your contribution directly supports revenue, strengthens long-term client relationships, and keeps the wheels turning across a busy commercial operation. The role As a Sales Support Specialist , you'll sit at the heart of the business. You'll be the friendly, professional voice for clients, a trusted right-hand support to the sales team, and a key player in helping opportunities convert into long-term relationships. No two days are the same - you'll be juggling customer interaction, sales support, CRM activity and commercial reporting, all while working closely with experienced colleagues in a supportive team environment. What you'll be doing Acting as a key point of contact for clients, delivering a professional, confident and responsive service Building strong relationships with customers and managing agents Supporting the sales team with administration, reporting and pipeline activity Proactively chasing outstanding quotes and following up opportunities across all regions Keeping CRM systems accurate and up to date Re-engaging lapsed accounts and helping bring clients back on board Identifying new managing agents and potential business opportunities Supporting Customer Relationship Managers with new and existing sites Attending client meetings alongside the CRM team Supporting cross-selling across services including Drainage, Pumps and Electrical Preparing reports on customer feedback, performance metrics and sales activity Why this role stands out This isn't a standard customer service position. You'll have real commercial exposure , work across multiple service lines, and play an active role in business growth and client retention. It's an ideal role if you enjoy responsibility, variety, and seeing the direct impact of your work. You'll also benefit from training, development and the chance to grow your career as the business continues to expand. What we're looking for Experience in Customer Service or Sales Support A confident communicator with a professional telephone manner Strong relationship-building skills Excellent attention to detail and organisation Experience using CRM systems Ability to manage multiple tasks in a fast-paced environment A proactive mindset and willingness to learn Comfortable working independently as well as part of a team Motivated by targets and KPIs Desirable: Experience working with NPS (Net Promoter Score) If you're looking for a role where you can build relationships, develop commercial skills and be part of a friendly, ambitious team - we'd love to hear from you. Email: with your latest CV and explain why you would be ideal for this role
May 15, 2026
Full time
Are you a proactive, people-focused professional who enjoys making things happen and being genuinely valued by a sales team? This is a fantastic opportunity to join a growing, fast-moving business where your contribution directly supports revenue, strengthens long-term client relationships, and keeps the wheels turning across a busy commercial operation. The role As a Sales Support Specialist , you'll sit at the heart of the business. You'll be the friendly, professional voice for clients, a trusted right-hand support to the sales team, and a key player in helping opportunities convert into long-term relationships. No two days are the same - you'll be juggling customer interaction, sales support, CRM activity and commercial reporting, all while working closely with experienced colleagues in a supportive team environment. What you'll be doing Acting as a key point of contact for clients, delivering a professional, confident and responsive service Building strong relationships with customers and managing agents Supporting the sales team with administration, reporting and pipeline activity Proactively chasing outstanding quotes and following up opportunities across all regions Keeping CRM systems accurate and up to date Re-engaging lapsed accounts and helping bring clients back on board Identifying new managing agents and potential business opportunities Supporting Customer Relationship Managers with new and existing sites Attending client meetings alongside the CRM team Supporting cross-selling across services including Drainage, Pumps and Electrical Preparing reports on customer feedback, performance metrics and sales activity Why this role stands out This isn't a standard customer service position. You'll have real commercial exposure , work across multiple service lines, and play an active role in business growth and client retention. It's an ideal role if you enjoy responsibility, variety, and seeing the direct impact of your work. You'll also benefit from training, development and the chance to grow your career as the business continues to expand. What we're looking for Experience in Customer Service or Sales Support A confident communicator with a professional telephone manner Strong relationship-building skills Excellent attention to detail and organisation Experience using CRM systems Ability to manage multiple tasks in a fast-paced environment A proactive mindset and willingness to learn Comfortable working independently as well as part of a team Motivated by targets and KPIs Desirable: Experience working with NPS (Net Promoter Score) If you're looking for a role where you can build relationships, develop commercial skills and be part of a friendly, ambitious team - we'd love to hear from you. Email: with your latest CV and explain why you would be ideal for this role
Are you a proactive, people-focused professional who enjoys making things happen and being genuinely valued by a sales team? This is a fantastic opportunity to join a growing, fast-moving business where your contribution directly supports revenue, strengthens long-term client relationships, and keeps the wheels turning across a busy commercial operation. The role As a Sales Support Co-ordinator , you'll sit at the heart of the business. You'll be the friendly, professional voice for clients, a trusted right-hand support to the sales team, and a key player in helping opportunities convert into long-term relationships. No two days are the same - you'll be juggling customer interaction, sales support, CRM activity and commercial reporting, all while working closely with experienced colleagues in a supportive team environment. What you'll be doing Acting as a key point of contact for clients, delivering a professional, confident and responsive service Building strong relationships with customers and managing agents Supporting the sales team with administration, reporting and pipeline activity Proactively chasing outstanding quotes and following up opportunities across all regions Keeping CRM systems accurate and up to date Re-engaging lapsed accounts and helping bring clients back on board Identifying new managing agents and potential business opportunities Supporting Customer Relationship Managers with new and existing sites Attending client meetings alongside the CRM team Supporting cross-selling across services including Drainage, Pumps and Electrical Preparing reports on customer feedback, performance metrics and sales activity Why this role stands out This isn't a standard customer service position. You'll have real commercial exposure , work across multiple service lines, and play an active role in business growth and client retention. It's an ideal role if you enjoy responsibility, variety, and seeing the direct impact of your work. You'll also benefit from training, development and the chance to grow your career as the business continues to expand. What we're looking for Experience in Customer Service or Sales Support A confident communicator with a professional telephone manner Strong relationship-building skills Excellent attention to detail and organisation Experience using CRM systems Ability to manage multiple tasks in a fast-paced environment A proactive mindset and willingness to learn Comfortable working independently as well as part of a team Motivated by targets and KPIs Desirable: Experience working with NPS (Net Promoter Score) If you're looking for a role where you can build relationships, develop commercial skills and be part of a friendly, ambitious team - we'd love to hear from you. Email: with your latest CV and explain why you would be ideal for this role
May 15, 2026
Full time
Are you a proactive, people-focused professional who enjoys making things happen and being genuinely valued by a sales team? This is a fantastic opportunity to join a growing, fast-moving business where your contribution directly supports revenue, strengthens long-term client relationships, and keeps the wheels turning across a busy commercial operation. The role As a Sales Support Co-ordinator , you'll sit at the heart of the business. You'll be the friendly, professional voice for clients, a trusted right-hand support to the sales team, and a key player in helping opportunities convert into long-term relationships. No two days are the same - you'll be juggling customer interaction, sales support, CRM activity and commercial reporting, all while working closely with experienced colleagues in a supportive team environment. What you'll be doing Acting as a key point of contact for clients, delivering a professional, confident and responsive service Building strong relationships with customers and managing agents Supporting the sales team with administration, reporting and pipeline activity Proactively chasing outstanding quotes and following up opportunities across all regions Keeping CRM systems accurate and up to date Re-engaging lapsed accounts and helping bring clients back on board Identifying new managing agents and potential business opportunities Supporting Customer Relationship Managers with new and existing sites Attending client meetings alongside the CRM team Supporting cross-selling across services including Drainage, Pumps and Electrical Preparing reports on customer feedback, performance metrics and sales activity Why this role stands out This isn't a standard customer service position. You'll have real commercial exposure , work across multiple service lines, and play an active role in business growth and client retention. It's an ideal role if you enjoy responsibility, variety, and seeing the direct impact of your work. You'll also benefit from training, development and the chance to grow your career as the business continues to expand. What we're looking for Experience in Customer Service or Sales Support A confident communicator with a professional telephone manner Strong relationship-building skills Excellent attention to detail and organisation Experience using CRM systems Ability to manage multiple tasks in a fast-paced environment A proactive mindset and willingness to learn Comfortable working independently as well as part of a team Motivated by targets and KPIs Desirable: Experience working with NPS (Net Promoter Score) If you're looking for a role where you can build relationships, develop commercial skills and be part of a friendly, ambitious team - we'd love to hear from you. Email: with your latest CV and explain why you would be ideal for this role
Are you a proactive, people-focused professional who enjoys making things happen and being genuinely valued by a sales team? This is a fantastic opportunity to join a growing, fast-moving business where your contribution directly supports revenue, strengthens long-term client relationships, and keeps the wheels turning across a busy commercial operation. The role As a Sales Support Co-ordinator , you'll sit at the heart of the business. You'll be the friendly, professional voice for clients, a trusted right-hand support to the sales team, and a key player in helping opportunities convert into long-term relationships. No two days are the same - you'll be juggling customer interaction, sales support, CRM activity and commercial reporting, all while working closely with experienced colleagues in a supportive team environment. What you'll be doing Acting as a key point of contact for clients, delivering a professional, confident and responsive service Building strong relationships with customers and managing agents Supporting the sales team with administration, reporting and pipeline activity Proactively chasing outstanding quotes and following up opportunities across all regions Keeping CRM systems accurate and up to date Re-engaging lapsed accounts and helping bring clients back on board Identifying new managing agents and potential business opportunities Supporting Customer Relationship Managers with new and existing sites Attending client meetings alongside the CRM team Supporting cross-selling across services including Drainage, Pumps and Electrical Preparing reports on customer feedback, performance metrics and sales activity Why this role stands out This isn't a standard customer service position. You'll have real commercial exposure , work across multiple service lines, and play an active role in business growth and client retention. It's an ideal role if you enjoy responsibility, variety, and seeing the direct impact of your work. You'll also benefit from training, development and the chance to grow your career as the business continues to expand. What we're looking for Experience in Customer Service or Sales Support A confident communicator with a professional telephone manner Strong relationship-building skills Excellent attention to detail and organisation Experience using CRM systems Ability to manage multiple tasks in a fast-paced environment A proactive mindset and willingness to learn Comfortable working independently as well as part of a team Motivated by targets and KPIs Desirable: Experience working with NPS (Net Promoter Score) If you're looking for a role where you can build relationships, develop commercial skills and be part of a friendly, ambitious team - we'd love to hear from you. Email: with your latest CV and explain why you would be ideal for this role
May 13, 2026
Full time
Are you a proactive, people-focused professional who enjoys making things happen and being genuinely valued by a sales team? This is a fantastic opportunity to join a growing, fast-moving business where your contribution directly supports revenue, strengthens long-term client relationships, and keeps the wheels turning across a busy commercial operation. The role As a Sales Support Co-ordinator , you'll sit at the heart of the business. You'll be the friendly, professional voice for clients, a trusted right-hand support to the sales team, and a key player in helping opportunities convert into long-term relationships. No two days are the same - you'll be juggling customer interaction, sales support, CRM activity and commercial reporting, all while working closely with experienced colleagues in a supportive team environment. What you'll be doing Acting as a key point of contact for clients, delivering a professional, confident and responsive service Building strong relationships with customers and managing agents Supporting the sales team with administration, reporting and pipeline activity Proactively chasing outstanding quotes and following up opportunities across all regions Keeping CRM systems accurate and up to date Re-engaging lapsed accounts and helping bring clients back on board Identifying new managing agents and potential business opportunities Supporting Customer Relationship Managers with new and existing sites Attending client meetings alongside the CRM team Supporting cross-selling across services including Drainage, Pumps and Electrical Preparing reports on customer feedback, performance metrics and sales activity Why this role stands out This isn't a standard customer service position. You'll have real commercial exposure , work across multiple service lines, and play an active role in business growth and client retention. It's an ideal role if you enjoy responsibility, variety, and seeing the direct impact of your work. You'll also benefit from training, development and the chance to grow your career as the business continues to expand. What we're looking for Experience in Customer Service or Sales Support A confident communicator with a professional telephone manner Strong relationship-building skills Excellent attention to detail and organisation Experience using CRM systems Ability to manage multiple tasks in a fast-paced environment A proactive mindset and willingness to learn Comfortable working independently as well as part of a team Motivated by targets and KPIs Desirable: Experience working with NPS (Net Promoter Score) If you're looking for a role where you can build relationships, develop commercial skills and be part of a friendly, ambitious team - we'd love to hear from you. Email: with your latest CV and explain why you would be ideal for this role
Are you a proactive, people-focused professional who enjoys making things happen and being genuinely valued by a sales team? This is a fantastic opportunity to join a growing, fast-moving business where your contribution directly supports revenue, strengthens long-term client relationships, and keeps the wheels turning across a busy commercial operation. The role As a Sales Support Co-ordinator , you'll sit at the heart of the business. You'll be the friendly, professional voice for clients, a trusted right-hand support to the sales team, and a key player in helping opportunities convert into long-term relationships. No two days are the same - you'll be juggling customer interaction, sales support, CRM activity and commercial reporting, all while working closely with experienced colleagues in a supportive team environment. What you'll be doing Acting as a key point of contact for clients, delivering a professional, confident and responsive service Building strong relationships with customers and managing agents Supporting the sales team with administration, reporting and pipeline activity Proactively chasing outstanding quotes and following up opportunities across all regions Keeping CRM systems accurate and up to date Re-engaging lapsed accounts and helping bring clients back on board Identifying new managing agents and potential business opportunities Supporting Customer Relationship Managers with new and existing sites Attending client meetings alongside the CRM team Supporting cross-selling across services including Drainage, Pumps and Electrical Preparing reports on customer feedback, performance metrics and sales activity Why this role stands out This isn't a standard customer service position. You'll have real commercial exposure , work across multiple service lines, and play an active role in business growth and client retention. It's an ideal role if you enjoy responsibility, variety, and seeing the direct impact of your work. You'll also benefit from training, development and the chance to grow your career as the business continues to expand. What we're looking for Experience in Customer Service or Sales Support A confident communicator with a professional telephone manner Strong relationship-building skills Excellent attention to detail and organisation Experience using CRM systems Ability to manage multiple tasks in a fast-paced environment A proactive mindset and willingness to learn Comfortable working independently as well as part of a team Motivated by targets and KPIs Desirable: Experience working with NPS (Net Promoter Score) If you're looking for a role where you can build relationships, develop commercial skills and be part of a friendly, ambitious team - we'd love to hear from you. Email: with your latest CV and explain why you would be ideal for this role
May 13, 2026
Full time
Are you a proactive, people-focused professional who enjoys making things happen and being genuinely valued by a sales team? This is a fantastic opportunity to join a growing, fast-moving business where your contribution directly supports revenue, strengthens long-term client relationships, and keeps the wheels turning across a busy commercial operation. The role As a Sales Support Co-ordinator , you'll sit at the heart of the business. You'll be the friendly, professional voice for clients, a trusted right-hand support to the sales team, and a key player in helping opportunities convert into long-term relationships. No two days are the same - you'll be juggling customer interaction, sales support, CRM activity and commercial reporting, all while working closely with experienced colleagues in a supportive team environment. What you'll be doing Acting as a key point of contact for clients, delivering a professional, confident and responsive service Building strong relationships with customers and managing agents Supporting the sales team with administration, reporting and pipeline activity Proactively chasing outstanding quotes and following up opportunities across all regions Keeping CRM systems accurate and up to date Re-engaging lapsed accounts and helping bring clients back on board Identifying new managing agents and potential business opportunities Supporting Customer Relationship Managers with new and existing sites Attending client meetings alongside the CRM team Supporting cross-selling across services including Drainage, Pumps and Electrical Preparing reports on customer feedback, performance metrics and sales activity Why this role stands out This isn't a standard customer service position. You'll have real commercial exposure , work across multiple service lines, and play an active role in business growth and client retention. It's an ideal role if you enjoy responsibility, variety, and seeing the direct impact of your work. You'll also benefit from training, development and the chance to grow your career as the business continues to expand. What we're looking for Experience in Customer Service or Sales Support A confident communicator with a professional telephone manner Strong relationship-building skills Excellent attention to detail and organisation Experience using CRM systems Ability to manage multiple tasks in a fast-paced environment A proactive mindset and willingness to learn Comfortable working independently as well as part of a team Motivated by targets and KPIs Desirable: Experience working with NPS (Net Promoter Score) If you're looking for a role where you can build relationships, develop commercial skills and be part of a friendly, ambitious team - we'd love to hear from you. Email: with your latest CV and explain why you would be ideal for this role
Salary £27K - £30K + Commission + Excellent benefits Location: Blackburn, initially on-site with more flexibility once up to speed in the role. Must have driving licence and access to a vehicle. Do you love events and music? If so, we could be looking for you, a Business Development Representative to join a rapidly expanding company, one of the UK's biggest and renowned primary ticketing agencies. This role is focused on generating new business opportunities across smaller lifestyle accounts by identifying relevant prospects, carrying out high-volume outreach, qualifying interest, and passing strong opportunities to a Business Development Manager to progress and close. Key Responsibilities: Research and identify relevant lifestyle promoters, venues, events, attractions and experience-based businesses Build and maintain prospect lists across priority sectors and regions Carry out outbound cold outreach via phone, email, LinkedIn and other relevant channels Generate interest in the offering and open conversations with prospective clients Qualify leads based on suitability, potential value, readiness and fit Book meetings and pass qualified opportunities to the relevant BDM Keep CRM records accurate and up to date, including outreach activity and pipeline notes Key Skills & Experience required: Minimum 1 year experience in an outbound role in a sales and lead generation role ideally in an event, hospitality, experience or lifestyle based business Confident communicator who is comfortable speaking to new people every day Strong research and organisational skills Resilient, self-motivated and proactive
May 12, 2026
Full time
Salary £27K - £30K + Commission + Excellent benefits Location: Blackburn, initially on-site with more flexibility once up to speed in the role. Must have driving licence and access to a vehicle. Do you love events and music? If so, we could be looking for you, a Business Development Representative to join a rapidly expanding company, one of the UK's biggest and renowned primary ticketing agencies. This role is focused on generating new business opportunities across smaller lifestyle accounts by identifying relevant prospects, carrying out high-volume outreach, qualifying interest, and passing strong opportunities to a Business Development Manager to progress and close. Key Responsibilities: Research and identify relevant lifestyle promoters, venues, events, attractions and experience-based businesses Build and maintain prospect lists across priority sectors and regions Carry out outbound cold outreach via phone, email, LinkedIn and other relevant channels Generate interest in the offering and open conversations with prospective clients Qualify leads based on suitability, potential value, readiness and fit Book meetings and pass qualified opportunities to the relevant BDM Keep CRM records accurate and up to date, including outreach activity and pipeline notes Key Skills & Experience required: Minimum 1 year experience in an outbound role in a sales and lead generation role ideally in an event, hospitality, experience or lifestyle based business Confident communicator who is comfortable speaking to new people every day Strong research and organisational skills Resilient, self-motivated and proactive
