10 jobs found

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world's largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Check out our investors and read more about us here . About the team Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter. What you'll be doing Alloy expanded its operations globally in 2022 and has gained significant momentum in addressing fraud, risk, and compliance challenges for leading clients such as Monzo, WorldPay, and Santander. Our international focus is a key aspect of our mission to make the financial services industry more dynamic and accessible. To support this global strategy, we are enhancing our UK team based in London to serve the wider UK and EMEA regions better. We're delighted to be hiring, and our newest team member will be tasked with growing our business within our Strategic global accounts. The objectives will be to: Target Growth in Fintech and Banking: Driving booking growth and market penetration, specifically in the fintech and banking sectors by achieving ambitious sales targets and securing large-scale enterprise accounts. Build Relationships with senior executives and technology partners: Develop strong, long-lasting relationships with senior executives and key partners to understand their specific challenges and position Alloy as a strategic, high-value solution. Position Alloy as an Industry Leader: Create and implement strategies to establish our enterprise platform as the top solution for compliance and risk management. Identify and Engage High-Potential Companies: Identify high-potential companies and key stakeholder mapping to implement effective prospecting strategies to capture their interest in Alloy. Communicate Strategically and Effectively: Think strategically and demonstrate excellent interpersonal, communication, and writing skills to simplify complex contractual, technical, and financial details. Who we're looking for Reporting to the Director of UK/EMEA, Alloy is looking for an eager-to-learn, resourceful and results-focused player, preferably with 4+ years of quota-carrying SaaS platform sales. We require an entrepreneurial and driven account executive who can balance scrappiness with strategic thinking, take the lessons we have in the US, and translate them into the correct positioning and sales process for engaging and closing new clients in the UK & EMEA. Someone who will standout carries the following experience: Strong communication skills, with a focus on client-specific needs Ability to craft a compelling and differentiated value proposition Ability to work effectively in a cross-functional hybrid environment Ability to identify and prioritise high-value targets Effectiveness in building relationships with senior executives Clear, logical, and actionable sales strategy Demonstrated understanding of account management strategies Ability to build long-term, trusted relationships with key clients Have excellent sales methodology acumen and can confidently demonstrate a professional approach to sales-preferably MEDDPICC. Demonstrated success in prospecting and consultative sales with strong discovery skills, empathy, and the ability to close business. Highly collaborative, efficiently coordinating with external partners and internal resources. Has a strong and growing social brand Self-motivated, analytical, and ambitious with an entrepreneurial spirit. Ability to travel within EU/EMEA as well as to America for team events and training We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us? Alloy is committed to fair and equitable compensation practices. Pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically! Benefits and Perks Unlimited holiday and flexible work policy Pension with employee contribution Up to 100% compensation for 16 weeks of parental leave Home office stipend for new employees Equity plan Uncapped commissions Training programs to help foster growth (Alloy Foundations, Alloy Lead, Etc.) Private health and dental care How to apply Apply right here! You've found the application! Alloy is proud to be an equal-opportunity workplace and employer. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you're ever unsure, please contact us directly via our website before sharing personal information.

About Us At Hiya, we're revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position We are looking for a Technical Program Manager (TPM) to lead delivery of complex carrier integrations for Hiya Protect, including authenticated call setups and network-level voice security deployments. This role is delivery-focused, highly cross-functional, and deeply technical. You will be the primary point of contact between Hiya and carriers across EMEA, ensuring each integration is planned, executed, tracked, and delivered with precision. You will partner closely with Engineering, Product, Carrier Specialists, Customer Success, and external carrier technical teams to bring new Protect integrations to life. This role is based in London with an expectation of 3 days/week in-office to collaborate with engineering and delivery teams. What You'll Do Program & Delivery Leadership Own end-to-end delivery of Protect carrier integrations, from kickoff through deployment. Define and maintain realistic project plans (20-25 weeks), milestones, dependencies, and risk registers. Run weekly status meetings, maintain project tracking docs, and ensure all stakeholders are aligned. Ensure carriers deliver their components on time (network configs, SIP elements, API tests, certs, data mapping, billing inputs). Technical Leadership & Problem Solving Bring technical fluency in REST APIs, AWS services, and SIP/telephony basics. Collaborate with Engineering and Product to clarify requirements, data schemas, and integration patterns. Validate data elements required for billing, fraud detection, and Protect workflows. Identify technical blockers early, elevate appropriately, and drive resolution across teams. Stakeholder & Partner Management Act as the trusted point of contact for carriers, ensuring expectations, timelines, and responsibilities are clear. Manage cross-functional communication with Engineering, CS, Product, and leadership. Present clear, concise updates to both technical and non-technical audiences internally and externally. Build strong partnerships through persistence, clarity, and a bias toward action. Process Improvement Improve delivery practices, templates, and tooling for repeatability across future carrier integrations. Identify gaps in process, communication, or documentation and proactively address them. What You'll Need to Succeed 5+ years in technical program management or complex technical project delivery (SaaS preferred). Familiarity with software development lifecycle basics, Jira for ticket management, and program management methodologies is required. Experience leading integrations involving APIs, AWS, and complex technical data flows. Background in telecom, carriers, SIP/telephony, or adjacent industries Proven experience owning large implementations end-to-end, with hands on involvement in requirements, risks, and stakeholder alignment. Strong command of implementation tracking (status docs, dependencies, RAID logs). These qualities reflect Hiya's core values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up: Serve our customers - You lead with empathy, always seeking to understand customer challenges and provide solutions that deliver real value. Do rather than observe - You take initiative, move deals forward with urgency, and find creative ways to overcome obstacles. Improve yourself and our business - You embrace feedback, refine your craft, and seek opportunities to make our sales process and customer experience even better. Own and hold yourself accountable for success - You take responsibility for your results, celebrate wins, and learn from setbacks without excuses. Lead by showing up - You bring a clear point of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya forward. More Details Start Date: Immediately Status: Full-time Type: Hybrid Location: London, UK Travel Requirements: Some Department: Business Development Reports to: Senior Director Carrier Sales, Europe Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in- office days This position is based in London, UK. Office post code: W1F 8WE We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to on Deloitte Technology Fast 500 and Forbes Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!

About Us At Hiya, we're revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position We are looking for a Technical Project Manager (TPM) to lead delivery of complex carrier integrations for Hiya Protect, including authenticated call setups and network-level voice security deployments. This role is delivery-focused, highly cross-functional, and deeply technical. You will be the primary point of contact between Hiya and carriers across EMEA, ensuring each integration is planned, executed, tracked, and delivered with precision. You will partner closely with Engineering, Product, Carrier Specialists, Customer Success, and external carrier technical teams to bring new Protect integrations to life. This role is based in London with an expectation of 3 days/week in-office to collaborate with engineering and delivery teams. What You'll Do Program & Delivery Leadership Own end-to-end delivery of Protect carrier integrations, from kickoff through deployment. Define and maintain realistic project plans (20-25 weeks), milestones, dependencies, and risk registers. Run weekly status meetings, maintain project tracking docs, and ensure all stakeholders are aligned. Ensure carriers deliver their components on time (network configs, SIP elements, API tests, certs, data mapping, billing inputs). Technical Leadership & Problem Solving Bring technical fluency in REST APIs, AWS services, and SIP/telephony basics. Collaborate with Engineering and Product to clarify requirements, data schemas, and integration patterns. Validate data elements required for billing, fraud detection, and Protect workflows. Identify technical blockers early, elevate appropriately, and drive resolution across teams. Stakeholder & Partner Management Act as the trusted point of contact for carriers, ensuring expectations, timelines, and responsibilities are clear. Manage cross-functional communication with Engineering, CS, Product, and leadership. Present clear, concise updates to both technical and non-technical audiences internally and externally. Build strong partnerships through persistence, clarity, and a bias toward action. Process Improvement Improve delivery practices, templates, and tooling for repeatability across future carrier integrations. Identify gaps in process, communication, or documentation and proactively address them. What You'll Need to Succeed 5+ years in technical management or complex technical project delivery (SaaS preferred). Familiarity with software development lifecycle basics, Jira for ticket management, and project management methodologies is required. Experience leading integrations involving APIs, AWS, and complex technical data flows. Background in telecom, carriers, SIP/telephony, or adjacent industries Proven experience owning large implementations end-to-end, with hands on involvement in requirements, risks, and stakeholder alignment. Strong command of implementation tracking (status docs, dependencies, RAID logs). These qualities reflect Hiya's core values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up: Serve our customers - You lead with empathy, always seeking to understand customer challenges and provide solutions that deliver real value. Do rather than observe - You take initiative, move deals forward with urgency, and find creative ways to overcome obstacles. Improve yourself and our business - You embrace feedback, refine your craft, and seek opportunities to make our sales process and customer experience even better. Own and hold yourself accountable for success - You take responsibility for your results, celebrate wins, and learn from setbacks without excuses. Lead by showing up - You bring a clear point of view, engage in open and respectful discussion, and commit fully to team decisions that move Hiya forward. The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you. More Details Start Date: Immediately Status: Full-time Type: Hybrid Location: London, UK Travel Requirements: Some Department: Business Development Reports to: Senior Director Carrier Sales, Europe Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in office days This position is based in London, UK. Office post code: W1F 8WE We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to on Deloitte Technology Fast 500 and Forbes Startup Employer. Here at Hiya, we are a people centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!

The Role We are looking for a Senior Marketing Executive to join our team at Optima Partners. Someone who is curious, creative, and ready to shape how we tell our story in an era defined by data and AI. This is not just another marketing role. It is an opportunity to grow within a consultancy that is redefining how large organisations use data and artificial intelligence to accelerate growth. As part of our Marketing team, you will help build awareness, drive engagement, and communicate the tangible impact of our work. Key Responsibilities As Senior Marketing Executive, you will play a key role in creating and managing high-quality content that supports our growth strategy. Your responsibilities will include: Collaborating with the Marketing Director to shape and execute our content marketing strategy Partnering with subject matter experts to produce compelling thought leadership and insight-led content Developing engaging materials across formats, including blogs, case studies, white papers, infographics, and social media Supporting the development of presentation decks and client-facing materials with creativity and speed Managing a content calendar to ensure regular, high-quality output aligned to campaign goals Monitoring analytics and applying insights to continually improve performance Applying SEO best practices to maximise reach and visibility Ensuring consistency in tone, messaging, and visual identity across all channels Staying current on emerging AI tools and marketing best practices to enhance effectiveness and efficiency Requirements 3+ years' experience in digital marketing, ideally within B2B or professional services, with exposure to complex technical or scientific subject matter Excellent copywriting and editing skills, with a keen eye for detail and the ability to distil complexity into clear, engaging content Experience leveraging AI tools for content creation, optimisation, and performance analysis Strong understanding of social media strategy and channel management, with experience creating and scheduling content across LinkedIn and other platforms Proficiency in HubSpot, WordPress, Semrush, Canva, Google Analytics, Search Console, and SEO strategy Experience in WordPress website management A strong interest in how AI is reshaping marketing, with enthusiasm to apply new techniques across content, creative, and analytics Collaborative and proactive, with a strong sense of ownership and drive to deliver results Creative mindset with strong storytelling and visual communication skills Design skills are an advantage The Marketing Function The Marketing team sits within the Growth Office, which positions Optima as the go-to challenger consultancy for AI-driven transformation across Financial Services, Insurance, Energy, and Telecoms. We are known for turning strategy into measurable outcomes, helping clients move from idea to impact quickly. Within this, Marketing plays a pivotal role in articulating how Optima delivers AI transformation that is pragmatic, powerful, and commercially grounded. About Us At Optima, we bridge strategy and execution to unlock value with precision and speed. We help large and complex organisations realise the latent value of their customers by combining practical strategy, data, and advanced AI solutions that power scalable growth. Headquartered in Edinburgh, we deliver data services and AI-led transformation for enterprise clients across multiple sectors. Our consultancy is built around three core missions: Deliver AI-Driven Personalisation at Scale Fuel Operational Excellence with AI Build Data Foundations that Power Growth We have achieved sustained 40% year-on-year growth, doubled our headcount, expanded our service offering, and opened new offices across the UK. Our expertise spans customer lifecycle optimisation (marketing, engagement, and servicing), advanced analytics, and data-driven decisioning. With deep capabilities in AI innovation, data engineering and science, and customer engagement strategy, we enable clients to make faster, smarter decisions that deliver measurable commercial impact. Alongside our consultancy services, we have developed early-stage SaaS accelerators and novel algorithms, including applications in healthcare and life sciences through our health data science arm, bioXcelerateAI. Location and Working Model This role is based in our Edinburgh office, with a hybrid working model designed to balance in-person collaboration and flexible working.

About Teton Teton is building the foundational data layer for the point of care - using real-time, multimodal AI to generate a digital twin of the resident and care environment. Our proprietary computer vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire facilities. From care homes to hospital wards, our system delivers unprecedented access to real-time data insights, empowering providers with actionable intelligence to enhance decision making and elevate care delivery. With strong traction across Europe and North America, we are now seeking a strong leader to drive our UK business. This is a senior commercial role overseeing all market facing activities - from revenue growth and partnerships to regional brand positioning and operational delivery. You will define how Teton scales across one of our most strategic territories. Key Responsibilities Leverage deep sector networks to open board level relationships within leading care providers, capital partners, and core technology vendors. Scale and optimise Teton's UK go to market approach, while building and leading a high performing commercial team so that national accounts, regional initiatives, and sector partnerships translate into predictable, growing revenue. Act as Teton's brand ambassador in the UK, representing the company at industry events, panels, and roundtables, while building thought leadership across the care and health innovation ecosystem. Provide strategic oversight of customer delivery in the UK, partnering with implementation and customer success teams to ensure smooth deployments, flawless operational execution, and strong customer satisfaction. What We're Looking For Strong network within the UK care sector, with executive relationships spanning care providers, associations, and thought leadership bodies. Background as a quota carrying top performer and as a commercial leader, owning and growing revenue in complex B2B or SaaS environments - ideally within the care, healthcare or med tech sector. Comfortable operating at high ticket sizes and long sales cycles, with a history of structuring enterprise agreements and converting relationships into durable, strategic partnerships. Authentic communicator and industry voice, confident in owning our UK market presence and narrative, speaking regularly at sector events, panels, and roundtables, and building strong visibility with associations, charities, and media. Strategic operator capable of balancing high level commercial vision with hands on execution across the full go to market and customer delivery lifecycle. Preferred Location: Within commutable distance to London, where the team is located. Outstanding UK based remote profiles will also be considered. Bachelor's degree (or equivalent professional experience) required. What It's Like Working at Teton We're a growing team of extremely hard working and talented people. The learning curves are steep, and expanding your skill set is not just encouraged - it's expected. It's a hands on environment where you'll be challenged, supported, and constantly learning. We are looking for people who believe in our long term vision and value ownership and entrepreneurship rather than just another 9 5 job. With us you will have an opportunity to truly make an impact on the world with the outcomes of your work. So, if you are looking for a ride and not just a job - jump on board

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins - big and small. Supported by operating principles of being strategy-led, values -based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! We are now looking for a Senior Product Marketing Manager - Anaplan Intelligence (AI) to help shape, position, and evangelize Anaplan's rapidly evolving AI capabilities. In this role, you will help define and execute the go-to-market strategy for Anaplan Intelligence , supporting our mission to lead the market in applying predictive, generative, and agentic AI to Enterprise Business Planning processes. This is a hybrid role based 2 days a week out of our London or York office , who will report in the Director of Product Marketing - Platform, who is based in the U.K. Your Impact Own and drive product marketing strategy for Anaplan Intelligence , helping shape and refine our AI narrative, messaging, and market positioning in a differentiated way. Develop clear, compelling positioning that explains how our predictive, generative, and agentic AI capabilities deliver transformational value in Enterprise Business Planning - improving productivity, agility, and decision excellence for large enterprise customers. Partner with product management and strategy teams to contribute to product strategy, roadmap, and the creation of compelling visual use cases that demonstrate the real-world benefits of Anaplan Intelligence and AI - bringing market, customer, and competitive insights that shape innovation priorities. Evangelize Anaplan Intelligence externally , representing Anaplan at industry conferences, webinars, and customer forums - working with our solutions marketing team, to confidently communicate how AI transforms enterprise planning across finance, supply chain, sales, and workforce. Work closely with our AR team and industry analysts (e.g. Gartner, Forrester, IDC) and media to ensure Anaplan's AI capabilities are understood, accurately represented, and well-positioned in solution assessments and market reports. Create messaging frameworks, GTM materials, enablement content, and conceptual/demo videos that showcase how Anaplan Intelligence drives enterprise productivity - helping GTM teams position us against competitors. Partner with campaigns, demand generation, and content teams to ensure AI-related content fuels pipeline growth and supports leadership positioning. Track AI industry trends, analyst assessments, and competitive moves - and turn these insights into clear, actionable recommendations for GTM and product teams. Your Qualifications 4+ years of enterprise B2B SaaS product marketing experience , with significant recent focus on artificial intelligence capabilities or products sold to large enterprise customers, ideally to Senior IT, CIOs, and technical decision-makers. Strong experience positioning and marketing predictive, generative, and agentic AI capabilities , with the ability to translate complex AI concepts into clear, differentiated messaging and customer-centric value propositions . Experience in Enterprise Performance Management (EPM), Integrated Business Planning (IBP), or Business Intelligence (BI) , or demonstrated ability to learn complex platforms quickly. Proven track record contributing to AI product strategy and roadmap discussions , using customer, market, and competitive insights to influence innovation priorities. Comfortable and credible evangelizing AI solutions externally - presenting at conferences, webinars, analyst briefings, and customer forums. Experience working with industry analysts (e.g. Gartner, Forrester, IDC) and AR/PR teams to shape solution assessments, category positioning, and market perception. Demonstrated ability to create messaging frameworks, GTM materials, and enablement content that successfully support competitive positioning and sales execution. Skilled in cross-functional collaboration - partnering with product, sales, campaigns, demand generation, and content teams in a fast-scaling, global SaaS environment. Excellent written and verbal communication skills for engaging both technical and business audiences . Preferred Skills Bachelor's degree from an accredited university; advanced qualifications or certifications in product marketing, AI/ML, or enterprise SaaS are a plus. Familiarity with planning platforms like Anaplan or similar technologies. Understanding of Enterprise Business Planning , including how artificial intelligence is transforming decision-making across finance, supply chain, sales, and workforce/HR planning. Experience shaping or contributing to AI category leadership narratives in collaboration with industry analysts, AR/PR teams, and external thought leadership channels. Proven success creating and executing sales enablement and competitive positioning strategies for AI or analytics solutions. Familiarity with key competitors in enterprise business planning , and how Anaplan can differentiate its AI capabilities in the market. Ability to write, speak, and present about AI's role in enterprise productivity, decision excellence, and planning transformation in a way that resonates with both technical and business audiences. Passion for AI innovation and for helping shape how artificial intelligence drives the future of enterprise business planning. Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.

About Us Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role We're on the hunt for our next rockstar addition! The Enterprise Customer Experience Manager is responsible for ensuring Viafoura's strategic alignment across our customers' partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry. This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and "aha" moments. Reports to: Director, Customer Experience Location: London UK preferred, remote supported Key Responsibilities Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution. Lead and own the customer relationship and engagement. Implement cadence meetings including Executive Business Reviews. Develop and implement account success plans and strategies. Responsible for a total ACV revenue of $3-5M. Be the trusted partner for the customer on use-cases and product functionality. Diagnose customer business challenges, document solution requirements, and convey a value proposition to the appropriate stakeholders. Deliver and communicate ROI for our clients. Identify and close expansion and upsell opportunities that support the customer's needs. Forecast business and sales opportunities, updating management on the status of all in-process sales cycles, risks and potential revenue. Requirements Experience in working with complex, multi-divisional, multi-geographical customers. Experience in owning customer relationships and growing contract revenues. Passion for customer success and for being a part of a fast-growing SaaS company. Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services). Preferred BA/BS degree in a relevant major. 5+ years of experience in Customer Success or Account Management. Modern Media experience and knowledge of media operations processes and teams. Core Skills Strong ability to inspire, influence and mobilize Highly skilled communicator- advanced in presenting to all levels of an organization effectively Hyper-curious Self-starter A passion for being at the top of your game