Were looking for an ambitious, experienced Account Manager or Senior Account Manager with ambitions to work up to Account Director level and Beyond. FMCG Brand & Creative agency experience is a must, as is exceptional client services admin, project management, expectations management, and operational excellence. Theres plenty of room for strategic input and getting stuck into pitches, but you need click apply for full job details
Feb 05, 2026
Full time
Were looking for an ambitious, experienced Account Manager or Senior Account Manager with ambitions to work up to Account Director level and Beyond. FMCG Brand & Creative agency experience is a must, as is exceptional client services admin, project management, expectations management, and operational excellence. Theres plenty of room for strategic input and getting stuck into pitches, but you need click apply for full job details
Commercial Sales Director - B2B Technology London, UK 4 days / week on-site £60,000 - £70,000 + Commission A global organisation is hiring a senior commercial leader to drive revenue growth across a B2B technology-focused remit. This is a senior, high-impact role focused on owning and closing complex, high-value enterprise partnerships across multiple markets click apply for full job details
Feb 05, 2026
Full time
Commercial Sales Director - B2B Technology London, UK 4 days / week on-site £60,000 - £70,000 + Commission A global organisation is hiring a senior commercial leader to drive revenue growth across a B2B technology-focused remit. This is a senior, high-impact role focused on owning and closing complex, high-value enterprise partnerships across multiple markets click apply for full job details
About Us Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role We're on the hunt for our next rockstar addition! The Enterprise Customer Experience Manager is responsible for ensuring Viafoura's strategic alignment across our customers' partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry. This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and "aha" moments. Reports to: Director, Customer Experience Location: London UK preferred, remote supported Key Responsibilities Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution. Lead and own the customer relationship and engagement. Implement cadence meetings including Executive Business Reviews. Develop and implement account success plans and strategies. Responsible for a total ACV revenue of $3-5M. Be the trusted partner for the customer on use-cases and product functionality. Diagnose customer business challenges, document solution requirements, and convey a value proposition to the appropriate stakeholders. Deliver and communicate ROI for our clients. Identify and close expansion and upsell opportunities that support the customer's needs. Forecast business and sales opportunities, updating management on the status of all in-process sales cycles, risks and potential revenue. Requirements Experience in working with complex, multi-divisional, multi-geographical customers. Experience in owning customer relationships and growing contract revenues. Passion for customer success and for being a part of a fast-growing SaaS company. Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services). Preferred BA/BS degree in a relevant major. 5+ years of experience in Customer Success or Account Management. Modern Media experience and knowledge of media operations processes and teams. Core Skills Strong ability to inspire, influence and mobilize Highly skilled communicator- advanced in presenting to all levels of an organization effectively Hyper-curious Self-starter A passion for being at the top of your game
Feb 05, 2026
Full time
About Us Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role We're on the hunt for our next rockstar addition! The Enterprise Customer Experience Manager is responsible for ensuring Viafoura's strategic alignment across our customers' partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry. This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and "aha" moments. Reports to: Director, Customer Experience Location: London UK preferred, remote supported Key Responsibilities Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution. Lead and own the customer relationship and engagement. Implement cadence meetings including Executive Business Reviews. Develop and implement account success plans and strategies. Responsible for a total ACV revenue of $3-5M. Be the trusted partner for the customer on use-cases and product functionality. Diagnose customer business challenges, document solution requirements, and convey a value proposition to the appropriate stakeholders. Deliver and communicate ROI for our clients. Identify and close expansion and upsell opportunities that support the customer's needs. Forecast business and sales opportunities, updating management on the status of all in-process sales cycles, risks and potential revenue. Requirements Experience in working with complex, multi-divisional, multi-geographical customers. Experience in owning customer relationships and growing contract revenues. Passion for customer success and for being a part of a fast-growing SaaS company. Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services). Preferred BA/BS degree in a relevant major. 5+ years of experience in Customer Success or Account Management. Modern Media experience and knowledge of media operations processes and teams. Core Skills Strong ability to inspire, influence and mobilize Highly skilled communicator- advanced in presenting to all levels of an organization effectively Hyper-curious Self-starter A passion for being at the top of your game
This role is expected to evolve as the digital out of home advances. You will be expected to adopt a change mind-set that leads, encourages and supports this business growth and evolution. You will be encouraged and expected to partner with different clients, agencies and specialist we work with as our business grows, to allow for greater agility in the way we are set up to work and to broaden development opportunities for continued career progression, building your career at JCDecaux. Purpose The Partnerships team is focused on maintaining and evolving effective relationships with Partnership clients, to ensure that all relevant stakeholders understand and accept the increasing value of JCDecaux OOH as a critical component of their advertising strategy, thereby driving increased revenue from the client. As an Account Director you are responsible for building and maintaining professional and profitable relationships with key clients, identifying new business opportunities with new and existing advertisers, developing creative opportunities, and establishing and managing sales deals generating maximum revenue for the Company. You are an ambassador for JCDecaux and as such, you are recognised for and expected to demonstrate behaviour which expresses our Company values and celebrates others who do the same. Impact Commercial • Generate maximum revenue by building strong client relationships • Identify key sales opportunities within new and existing clients • Distinguish key areas for future business development, manage and improve specific client KPI's • Grow a comprehensive understanding of clients' business and media objectives. • To work as an ambassador on behalf of our business ensuring JCDecaux is perceived as the brand market leader • Own relationships with specific client accounts to influence activity towards OOH market and to JCD specifically, and to ensure proactive pitching to Clients is effective. Team Contributor • Work closely with Partnerships and Marketing to deliver the best representation to clients • Ensure CRM is used daily to manage appointments and communications • Adhere to and advocate wider adoption of the established business and commercial policies, and enabling processes and governance, in place to achieve our business strategy • Be a forward thinking, creative and innovative member of the team to influence planning decisions. Sales Generation • Direct and oversee the management of specific client partnerships, creating professional and profitable relationships with clients generating maximum revenue for the Company. • Provide feedback, sales leads and best practice methods to colleagues and the Partnerships management team taken from client meetings and conversations • A visionary who can inspire colleagues and clients to bring new revenues in from other media. • Focus efforts and time on the development and performance of the Partnerships business. May be required to spend a minority of time with other organisations (e.g. Specialists) to support and enable Client performance. • Support the diversification of the customer base across multiple agencies and organisations What you'll be doing Sales Expertise: Internally and externally recognised as a best practice sales expert within your area and expert negotiation and sales closing skills. To be aware and keep up to date with the market and competitor media landscape (across media channels) to challenge the status quo and increase JCDecaux revenue growth. Proactive Approach Manages own time on key objectives and proactively works to improve the performance of the department and business and looks for and removes (or reduce) constraints on getting things done effectively Develops effective medium to long term project plans for own area. Promotes an agile approach and reduces ineffectiveness or inefficiency so that aims are achieved in the most successful way. Anticipates skills, knowledge and behaviours required of role and continuously seeks to learn and develop these Communication and interpersonal skills Encourages others to work effectively with people with diverse styles and backgrounds A technical contributor that creates formal networks internally and externally, i.e. part of a formal industry network Explains/ presents complex ideas clearly and with passion Builds support for ideas through persuasion and consensus-building. Negotiates effectively to achieve the desired outcome in complex situations Thinking and Problem Solving Develops and refines innovative solutions to problems Develops and shares innovative approaches; considering the wider impact and implications for the business Makes timely and sound decisions regarding complex issues Influences strategy and goals in own area based on business needs and priorities in to deliver objectives. Supports implementation of change A little bit about you Qualifications and Experience Experienced in media (and preferably digital and OOH media) trading and management Proven in-depth sales generation, negotiation and account management skills and experiences, preferably within the digital and OOH media marketplace. An understanding of business, financials, products/services, the market or the needs/challenges of assigned accounts Demonstrable capability/experience to: Develop colleagues' and customers' understanding Act as an expert in the management and delivery of customer campaigns from objective translation into booking and through to implementation Success working with moderately complex sales or account management processes Experience manging people Educated to degree level or equivalent We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers' problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way. It's really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.We believe that diversity of thought, experience and background provides the platform for great creativity,We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. About our recruitment process . 1. You find or get sent this job advert, read it, and feel like you're you'd be a great addition to the JCD family.2. You send in your application to let us know you're interested.3. We see your application, get excited, and give you a call.4. You'll meet us twice, depending on the role prepare a presentation and we'll get to know each other.5. You'll begin your journey with us, were excited to support and develop you throughout you career.
Feb 05, 2026
Full time
This role is expected to evolve as the digital out of home advances. You will be expected to adopt a change mind-set that leads, encourages and supports this business growth and evolution. You will be encouraged and expected to partner with different clients, agencies and specialist we work with as our business grows, to allow for greater agility in the way we are set up to work and to broaden development opportunities for continued career progression, building your career at JCDecaux. Purpose The Partnerships team is focused on maintaining and evolving effective relationships with Partnership clients, to ensure that all relevant stakeholders understand and accept the increasing value of JCDecaux OOH as a critical component of their advertising strategy, thereby driving increased revenue from the client. As an Account Director you are responsible for building and maintaining professional and profitable relationships with key clients, identifying new business opportunities with new and existing advertisers, developing creative opportunities, and establishing and managing sales deals generating maximum revenue for the Company. You are an ambassador for JCDecaux and as such, you are recognised for and expected to demonstrate behaviour which expresses our Company values and celebrates others who do the same. Impact Commercial • Generate maximum revenue by building strong client relationships • Identify key sales opportunities within new and existing clients • Distinguish key areas for future business development, manage and improve specific client KPI's • Grow a comprehensive understanding of clients' business and media objectives. • To work as an ambassador on behalf of our business ensuring JCDecaux is perceived as the brand market leader • Own relationships with specific client accounts to influence activity towards OOH market and to JCD specifically, and to ensure proactive pitching to Clients is effective. Team Contributor • Work closely with Partnerships and Marketing to deliver the best representation to clients • Ensure CRM is used daily to manage appointments and communications • Adhere to and advocate wider adoption of the established business and commercial policies, and enabling processes and governance, in place to achieve our business strategy • Be a forward thinking, creative and innovative member of the team to influence planning decisions. Sales Generation • Direct and oversee the management of specific client partnerships, creating professional and profitable relationships with clients generating maximum revenue for the Company. • Provide feedback, sales leads and best practice methods to colleagues and the Partnerships management team taken from client meetings and conversations • A visionary who can inspire colleagues and clients to bring new revenues in from other media. • Focus efforts and time on the development and performance of the Partnerships business. May be required to spend a minority of time with other organisations (e.g. Specialists) to support and enable Client performance. • Support the diversification of the customer base across multiple agencies and organisations What you'll be doing Sales Expertise: Internally and externally recognised as a best practice sales expert within your area and expert negotiation and sales closing skills. To be aware and keep up to date with the market and competitor media landscape (across media channels) to challenge the status quo and increase JCDecaux revenue growth. Proactive Approach Manages own time on key objectives and proactively works to improve the performance of the department and business and looks for and removes (or reduce) constraints on getting things done effectively Develops effective medium to long term project plans for own area. Promotes an agile approach and reduces ineffectiveness or inefficiency so that aims are achieved in the most successful way. Anticipates skills, knowledge and behaviours required of role and continuously seeks to learn and develop these Communication and interpersonal skills Encourages others to work effectively with people with diverse styles and backgrounds A technical contributor that creates formal networks internally and externally, i.e. part of a formal industry network Explains/ presents complex ideas clearly and with passion Builds support for ideas through persuasion and consensus-building. Negotiates effectively to achieve the desired outcome in complex situations Thinking and Problem Solving Develops and refines innovative solutions to problems Develops and shares innovative approaches; considering the wider impact and implications for the business Makes timely and sound decisions regarding complex issues Influences strategy and goals in own area based on business needs and priorities in to deliver objectives. Supports implementation of change A little bit about you Qualifications and Experience Experienced in media (and preferably digital and OOH media) trading and management Proven in-depth sales generation, negotiation and account management skills and experiences, preferably within the digital and OOH media marketplace. An understanding of business, financials, products/services, the market or the needs/challenges of assigned accounts Demonstrable capability/experience to: Develop colleagues' and customers' understanding Act as an expert in the management and delivery of customer campaigns from objective translation into booking and through to implementation Success working with moderately complex sales or account management processes Experience manging people Educated to degree level or equivalent We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers' problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way. It's really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.We believe that diversity of thought, experience and background provides the platform for great creativity,We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. About our recruitment process . 1. You find or get sent this job advert, read it, and feel like you're you'd be a great addition to the JCD family.2. You send in your application to let us know you're interested.3. We see your application, get excited, and give you a call.4. You'll meet us twice, depending on the role prepare a presentation and we'll get to know each other.5. You'll begin your journey with us, were excited to support and develop you throughout you career.
ACCOUNT DIRECTOR SOUTH EAST LONDON COMPETITIVE SALARY + BENEFITS PACKAGE Bridge Recruitment are currently partnering with a well-established blue-chip organisation based in SE London for the recruitment of an Account Director to join their expanding team. The Account Director is a senior, client facing leadership role responsible for transforming key client relationships from traditional supplier arra click apply for full job details
Feb 05, 2026
Full time
ACCOUNT DIRECTOR SOUTH EAST LONDON COMPETITIVE SALARY + BENEFITS PACKAGE Bridge Recruitment are currently partnering with a well-established blue-chip organisation based in SE London for the recruitment of an Account Director to join their expanding team. The Account Director is a senior, client facing leadership role responsible for transforming key client relationships from traditional supplier arra click apply for full job details
A leading advertising firm in Greater London is looking for an experienced Account Director to strengthen client relationships and drive revenue growth. This role demands expertise in sales generation and account management within the digital and out-of-home media sectors. You will coordinate with various teams to enhance client representation, identify business opportunities, and support ongoing career development, reflecting the company's commitment to diversity and inclusion. The ideal candidate is proactive and adept at navigating complex negotiations.
Feb 05, 2026
Full time
A leading advertising firm in Greater London is looking for an experienced Account Director to strengthen client relationships and drive revenue growth. This role demands expertise in sales generation and account management within the digital and out-of-home media sectors. You will coordinate with various teams to enhance client representation, identify business opportunities, and support ongoing career development, reflecting the company's commitment to diversity and inclusion. The ideal candidate is proactive and adept at navigating complex negotiations.
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Lending area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new lending features. You'll also work closely with the wider lending product team, including contributing to the broader lending roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class lending product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall lending roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 5+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Relevant experience in one or more of our lending subdomains: Origination, Credit Cards, Overdrafts, Collections and Mortgages & Term Lending. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the lending world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Feb 05, 2026
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Lending area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new lending features. You'll also work closely with the wider lending product team, including contributing to the broader lending roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class lending product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall lending roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 5+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Relevant experience in one or more of our lending subdomains: Origination, Credit Cards, Overdrafts, Collections and Mortgages & Term Lending. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the lending world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Connect to your Industry At Deloitte, you will have the opportunity to work with leading global companies and help them tackle complex business challenges. As a senior AI Delivery Lead, you will be responsible for creating and delivering innovative solutions that drive long-term value for our leading Insurance clients. We are looking for talented individuals who share our passion for excellence and are committed to delivering exceptional results. At Deloitte, you will have access to unparalleled training and development opportunities, as well as the chance to work alongside some of the brightest minds in the industry. With a focus on next-generation technology-enabled projects, you will be at the forefront of innovation and have the chance to make a real impact. Join us and be part of a dynamic, collaborative, and supportive team that is dedicated to delivering exceptional results. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will play a critical role in both developing and delivering AI-enabled solutions for our clients. You will work closely with our most strategic clients to better understand their business needs and develop solutions that leverage the latest technology in the space of traditional AI, generative AI and data science. Our projects vary greatly and your responsibility will differ based on the focus of the client engagement and your skillset, but could include and may require you to: Collaborate with clients to understand their business needs and develop AI-enabled solutions that align with their goals and objectives. Lead on sales and business development activities, such as building client relationships, conducting bid processes, and driving out strategic partnerships. Build, lead and manage a team of AI professionals, including data scientists, engineers, developers and business analysts to ensure successful project delivery. Manage the entire project lifecycle, from inception to completion, including timelines, budgets, and scope. Stay up-to-date with the latest advancements in AI technology and identify opportunities to incorporate new tools and techniques into client solutions. Communicate project progress, risks, and issues to clients and stakeholders, and provide recommendations for addressing any challenges that arise. Oversee the implementation of data privacy and security guardrails throughout project lifecycles - including the implementation of ethical AI guardrails. Connect to your skills and professional experience You are a strategic thinker and problem solver, able to identify opportunities for innovation and growth while maintaining a focus on delivering high-quality solutions that meet or exceed client expectations. You are an exceptional communicator, able to articulate complex technical concepts to both technical and non-technical stakeholders with ease. You also have a strong ability to collaborate and work effectively in a team environment, leveraging the strengths of others to achieve common goals. In addition to this, we are looking for candidates who are able to demonstrate skills and experience in some of the following: Essential Skills: Deep Insurance industry experience with a proven track record within sub-market domains. Extensive experience in developing and delivering AI-enabled, production grade solutions at scale. Ability to identify AI opportunities and independently lead go-to-market propositions, providing a link between the business problem and technical solutions. Strong project management skills, including the ability to manage timelines, budgets, scope. Deep understanding of AI technologies, including Generative AI. Strong leadership skills, including the ability to enable a diverse technical and non-technical team. Knowledge of agile methodologies and experience working in an agile environment Desirable Skills: Knowledge of emerging AI technologies and their potential applications and risks. The ability to tell a compelling story by structuring thoughts in a way that is engaging and easy to follow. Experience in developing and delivering AI solutions using cloud-based platforms. Experience in agile project management methodologies, such as Scrum or Kanban. Experience in data visualization and storytelling, with the ability to communicate complex data insights to non-technical stakeholders Proficiency in programming languages such as Python, Java, C#. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology and Transformation "I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology and Transformation "Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology and Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see . click apply for full job details
Feb 05, 2026
Full time
Connect to your Industry At Deloitte, you will have the opportunity to work with leading global companies and help them tackle complex business challenges. As a senior AI Delivery Lead, you will be responsible for creating and delivering innovative solutions that drive long-term value for our leading Insurance clients. We are looking for talented individuals who share our passion for excellence and are committed to delivering exceptional results. At Deloitte, you will have access to unparalleled training and development opportunities, as well as the chance to work alongside some of the brightest minds in the industry. With a focus on next-generation technology-enabled projects, you will be at the forefront of innovation and have the chance to make a real impact. Join us and be part of a dynamic, collaborative, and supportive team that is dedicated to delivering exceptional results. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will play a critical role in both developing and delivering AI-enabled solutions for our clients. You will work closely with our most strategic clients to better understand their business needs and develop solutions that leverage the latest technology in the space of traditional AI, generative AI and data science. Our projects vary greatly and your responsibility will differ based on the focus of the client engagement and your skillset, but could include and may require you to: Collaborate with clients to understand their business needs and develop AI-enabled solutions that align with their goals and objectives. Lead on sales and business development activities, such as building client relationships, conducting bid processes, and driving out strategic partnerships. Build, lead and manage a team of AI professionals, including data scientists, engineers, developers and business analysts to ensure successful project delivery. Manage the entire project lifecycle, from inception to completion, including timelines, budgets, and scope. Stay up-to-date with the latest advancements in AI technology and identify opportunities to incorporate new tools and techniques into client solutions. Communicate project progress, risks, and issues to clients and stakeholders, and provide recommendations for addressing any challenges that arise. Oversee the implementation of data privacy and security guardrails throughout project lifecycles - including the implementation of ethical AI guardrails. Connect to your skills and professional experience You are a strategic thinker and problem solver, able to identify opportunities for innovation and growth while maintaining a focus on delivering high-quality solutions that meet or exceed client expectations. You are an exceptional communicator, able to articulate complex technical concepts to both technical and non-technical stakeholders with ease. You also have a strong ability to collaborate and work effectively in a team environment, leveraging the strengths of others to achieve common goals. In addition to this, we are looking for candidates who are able to demonstrate skills and experience in some of the following: Essential Skills: Deep Insurance industry experience with a proven track record within sub-market domains. Extensive experience in developing and delivering AI-enabled, production grade solutions at scale. Ability to identify AI opportunities and independently lead go-to-market propositions, providing a link between the business problem and technical solutions. Strong project management skills, including the ability to manage timelines, budgets, scope. Deep understanding of AI technologies, including Generative AI. Strong leadership skills, including the ability to enable a diverse technical and non-technical team. Knowledge of agile methodologies and experience working in an agile environment Desirable Skills: Knowledge of emerging AI technologies and their potential applications and risks. The ability to tell a compelling story by structuring thoughts in a way that is engaging and easy to follow. Experience in developing and delivering AI solutions using cloud-based platforms. Experience in agile project management methodologies, such as Scrum or Kanban. Experience in data visualization and storytelling, with the ability to communicate complex data insights to non-technical stakeholders Proficiency in programming languages such as Python, Java, C#. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology and Transformation "I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology and Transformation "Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology and Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see . click apply for full job details
Connect to your opportunity Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of TMT organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different - we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re-imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end-to-end. Your role will include: Leading client thinking in identifying areas of innovation that encourage new ways of working and enhance the existing operating model Leading bid teams to build and deliver compelling proposals and pitches, and supporting the end-to-end business development process Managing Deloitte and client teams to understand their organisations, to design and deliver Operating Models that are fit for purpose and successfully realise their strategic intention Leading on designing and developing business cases and identifying and/or delivering sustainable cost savings in collaboration with senior clients Leading on a methodical approach to research and guiding a team through analysing large qualitative and quantitative data sets to shape recommendations Evaluating and using emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Assessing processes, identifying and quantifying inefficiencies and design and implementation of improvements Proven experience of leading successful teams, functions and programmes on time and to budget Acting as part of the OIDS management / leadership team: leading on performance management, proposition development, and coaching and talent management Leading on the strategic and operational reviews of entire organisations or functions within organisations at a system, organisation, service or functional levels Identifying and organising inputs and insights to lead on developing end-to-end stories to present findings and recommendations to clients Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. We are looking for people who have: Proven depth of knowledge of the operational dynamics and industry trends across media, telecoms and/or tech, for example: Telecoms ServCo/NetCo & Wholesale ecosystem optimisation AI monetisation and automation strategies Autonomous and virtual network innovation B2B Enterprise solution delivery 'Customer obsession' and digital experience transformation Media: Modernisation of Content Supply Chains Data-driven personalisation and audience engagement Subscription and advertising platform innovation New content formats and experiences (AR/VR/Metaverse) Intellectual Property and digital Rights management Tech AI/ML application and ethical governance Cloud-native operating models Cyber security and data privacy Web3, Blockchain, and decentralised technologies Platform economics and ecosystem orchestration Experience of use of AI/ Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Previous consulting experience, whether as an independent advisor or in-house Experience of a mid/senior-level operational role in at least one TMT organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business Experience in generating and developing new business with a track record of translating these into commercial viable and operationally deliverable B2B sales Experience of working effectively as part of a management / leadership team Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you . click apply for full job details
Feb 05, 2026
Full time
Connect to your opportunity Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of TMT organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply. We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different - we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re-imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end-to-end. Your role will include: Leading client thinking in identifying areas of innovation that encourage new ways of working and enhance the existing operating model Leading bid teams to build and deliver compelling proposals and pitches, and supporting the end-to-end business development process Managing Deloitte and client teams to understand their organisations, to design and deliver Operating Models that are fit for purpose and successfully realise their strategic intention Leading on designing and developing business cases and identifying and/or delivering sustainable cost savings in collaboration with senior clients Leading on a methodical approach to research and guiding a team through analysing large qualitative and quantitative data sets to shape recommendations Evaluating and using emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation Assessing processes, identifying and quantifying inefficiencies and design and implementation of improvements Proven experience of leading successful teams, functions and programmes on time and to budget Acting as part of the OIDS management / leadership team: leading on performance management, proposition development, and coaching and talent management Leading on the strategic and operational reviews of entire organisations or functions within organisations at a system, organisation, service or functional levels Identifying and organising inputs and insights to lead on developing end-to-end stories to present findings and recommendations to clients Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. We are looking for people who have: Proven depth of knowledge of the operational dynamics and industry trends across media, telecoms and/or tech, for example: Telecoms ServCo/NetCo & Wholesale ecosystem optimisation AI monetisation and automation strategies Autonomous and virtual network innovation B2B Enterprise solution delivery 'Customer obsession' and digital experience transformation Media: Modernisation of Content Supply Chains Data-driven personalisation and audience engagement Subscription and advertising platform innovation New content formats and experiences (AR/VR/Metaverse) Intellectual Property and digital Rights management Tech AI/ML application and ethical governance Cloud-native operating models Cyber security and data privacy Web3, Blockchain, and decentralised technologies Platform economics and ecosystem orchestration Experience of use of AI/ Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors Previous consulting experience, whether as an independent advisor or in-house Experience of a mid/senior-level operational role in at least one TMT organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business Experience in generating and developing new business with a track record of translating these into commercial viable and operationally deliverable B2B sales Experience of working effectively as part of a management / leadership team Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you . click apply for full job details
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Feb 05, 2026
Full time
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Key position responsibilities: Create effective approaches to drive new revenue and close new business Identify, qualify, develop, and close sales opportunities Develop an effective understanding of the capabilities, benefits, and competitive advantages of TransPerfect services Identify prospective leads; develop new client relationships via cold calling, internet research, networking events, trade shows and direct marketing Promote TransPerfect by educating clients on the company's various services Present TransPerfect solutions via one-on-one, group, online and in-person meetings Manage and control pricing and contractual issues by developing a thorough understanding of company procedures Provide customer support and manage client expectations Quote, manage and bill projects on a daily basis, coordinating with clients and production teams to ensure these run smoothly and profitably Communicate professionally at all levels of senioritySkills required: Commit to a high level of integrity and service Deliver quality work Service focused with a desire to exceed clients' expectations Owning your performance and taking responsibility Multitask and work with a sense of urgency in a fast-paced environment Commit to always treating everyone (from clients to co-workers to vendors to business partners) with the ultimate level of respect Work well in a team with people from a variety of different backgrounds and cultures Build and maintain strategic relationships with clients and co-workers Celebrate diversity and embrace new ideas and differing perspectives Be financially responsible and make sound financial decisions Take active measures to achieve results and solve problemsExperience required: Degree or equivalent experience 3 years + previous strategic business development experience Superior communication skills in both English and the local language Proven sales life cycle experience - lead generation through business closing Proven track record in achieving sales target Excellent problem solving and analytical skills Established capabilities managing complex, multi-stakeholder sales cycles Most importantly, the ideal candidate must demonstrate ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build strategic relationships with clients and co-workers, work as part of a team, take active measures to solve problems and commit to a high level of service We also require candidates to have ongoing legal right to work in the country they are applying
Feb 05, 2026
Full time
TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Key position responsibilities: Create effective approaches to drive new revenue and close new business Identify, qualify, develop, and close sales opportunities Develop an effective understanding of the capabilities, benefits, and competitive advantages of TransPerfect services Identify prospective leads; develop new client relationships via cold calling, internet research, networking events, trade shows and direct marketing Promote TransPerfect by educating clients on the company's various services Present TransPerfect solutions via one-on-one, group, online and in-person meetings Manage and control pricing and contractual issues by developing a thorough understanding of company procedures Provide customer support and manage client expectations Quote, manage and bill projects on a daily basis, coordinating with clients and production teams to ensure these run smoothly and profitably Communicate professionally at all levels of senioritySkills required: Commit to a high level of integrity and service Deliver quality work Service focused with a desire to exceed clients' expectations Owning your performance and taking responsibility Multitask and work with a sense of urgency in a fast-paced environment Commit to always treating everyone (from clients to co-workers to vendors to business partners) with the ultimate level of respect Work well in a team with people from a variety of different backgrounds and cultures Build and maintain strategic relationships with clients and co-workers Celebrate diversity and embrace new ideas and differing perspectives Be financially responsible and make sound financial decisions Take active measures to achieve results and solve problemsExperience required: Degree or equivalent experience 3 years + previous strategic business development experience Superior communication skills in both English and the local language Proven sales life cycle experience - lead generation through business closing Proven track record in achieving sales target Excellent problem solving and analytical skills Established capabilities managing complex, multi-stakeholder sales cycles Most importantly, the ideal candidate must demonstrate ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build strategic relationships with clients and co-workers, work as part of a team, take active measures to solve problems and commit to a high level of service We also require candidates to have ongoing legal right to work in the country they are applying
A leading financial services firm is seeking an experienced sales professional to manage complex enterprise relationships in the Investments industry, focusing on Asset Servicing. Ideal candidates will have over 10 years of experience, a bachelor's degree, and demonstrate strong sales, interpersonal, and communication skills. The role includes delivering presentations, maintaining sales pipelines, and enhancing client relationships. The firm offers a hybrid work model, competitive benefits, and a commitment to employee well-being.
Feb 05, 2026
Full time
A leading financial services firm is seeking an experienced sales professional to manage complex enterprise relationships in the Investments industry, focusing on Asset Servicing. Ideal candidates will have over 10 years of experience, a bachelor's degree, and demonstrate strong sales, interpersonal, and communication skills. The role includes delivering presentations, maintaining sales pipelines, and enhancing client relationships. The firm offers a hybrid work model, competitive benefits, and a commitment to employee well-being.
About this role Location: London & Dublin The Position We are seeking an experienced sales professional with a proven track record of managing complex enterprise relationships within the Investments industry, with a particular focus on Asset Servicing (including Fund Administrators, Depositary Banks, and third party ManCos). You will join a growing team dedicated to the Asset Servicing segment at one of the world's leading firms, helping to expand our presence across EMEA by driving new business and deepening partnerships with existing clients. To thrive in this role, you will bring exceptional commercial acumen, demonstrable success in enterprise sales, a passion for delivering results, and a commitment to building strong, trust based relationships that create value for both clients and the firm. Your day would include Delivering presentations of our company products to potential and existing clients Actively generating and maintaining sales pipeline and document sales activity through our CRM Opportunity to be part of a dynamic and motivated team You will join us to accelerate and grow sales across our eFront platforms to deliver aspirational financial results measured by AUA/AUC/AUM, net new assets and revenue targets with a focus on the Asset Servicing industry. Customizing the promotional materials to incorporate the clients' context Conducting research and contact new potential clients to qualify them Developing a strong understanding of eFront's products range dedicated to private market and the wider Aladdin and Preqin product range to provide comprehensive solutions to Asset Servicing clients Strengthen existing client relationships and be the go to person for our clients by having a deep understanding of our client's needs. Participating in pre sales activity including demonstrating product functionality to clients Partner with client business leadership team in executing business plan, including sales targets for accounts Working on internal reports and analytics for the sales organization. You have Bachelor's degree or foreign equivalent minimum (CFA, CAIA or CIPM designation is a plus) 10+ years in Financial Software industries and ideally in the Private Markets Asset Servicing industry A Sales mentality with strong qualifying and closing skills Robust interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills Comfortable collaborating closely with both BlackRock's clients and colleagues at all levels You are skilled at generating your own leads through cold calling, blitzing, research, networking, and driving your territory. Experience working on CRM tools Ability to work in a fast paced, dynamic environment with great sense of details Great teammate Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Feb 05, 2026
Full time
About this role Location: London & Dublin The Position We are seeking an experienced sales professional with a proven track record of managing complex enterprise relationships within the Investments industry, with a particular focus on Asset Servicing (including Fund Administrators, Depositary Banks, and third party ManCos). You will join a growing team dedicated to the Asset Servicing segment at one of the world's leading firms, helping to expand our presence across EMEA by driving new business and deepening partnerships with existing clients. To thrive in this role, you will bring exceptional commercial acumen, demonstrable success in enterprise sales, a passion for delivering results, and a commitment to building strong, trust based relationships that create value for both clients and the firm. Your day would include Delivering presentations of our company products to potential and existing clients Actively generating and maintaining sales pipeline and document sales activity through our CRM Opportunity to be part of a dynamic and motivated team You will join us to accelerate and grow sales across our eFront platforms to deliver aspirational financial results measured by AUA/AUC/AUM, net new assets and revenue targets with a focus on the Asset Servicing industry. Customizing the promotional materials to incorporate the clients' context Conducting research and contact new potential clients to qualify them Developing a strong understanding of eFront's products range dedicated to private market and the wider Aladdin and Preqin product range to provide comprehensive solutions to Asset Servicing clients Strengthen existing client relationships and be the go to person for our clients by having a deep understanding of our client's needs. Participating in pre sales activity including demonstrating product functionality to clients Partner with client business leadership team in executing business plan, including sales targets for accounts Working on internal reports and analytics for the sales organization. You have Bachelor's degree or foreign equivalent minimum (CFA, CAIA or CIPM designation is a plus) 10+ years in Financial Software industries and ideally in the Private Markets Asset Servicing industry A Sales mentality with strong qualifying and closing skills Robust interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills Comfortable collaborating closely with both BlackRock's clients and colleagues at all levels You are skilled at generating your own leads through cold calling, blitzing, research, networking, and driving your territory. Experience working on CRM tools Ability to work in a fast paced, dynamic environment with great sense of details Great teammate Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Overview Overview Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! What you will do Responsibilities Develop and drive the global consultant relations strategy, establishing common objectives and a unified, coordinated approach across the organisation. Deliver this strategy through dedicated consultant relations teams in London and Denver, alongside institutional sales teams worldwide. Collaborate closely with regional institutional business heads to ensure alignment and coordination of global consultant strategy, objectives, and activities with local market needs. Act as the internal advocate for the global consultant agenda, promoting awareness and understanding of consultant relationships throughout the company and securing support from all relevant areas. Engage with senior leadership at key consultant firms, fostering high-level relationships between JHI and consultants to facilitate commercial success. Expand JHI's consultant network by leveraging both existing contacts and new relationships. Coordinate global communications with consultants to ensure a consistent and unified message. Build strong partnerships with Investment teams, particularly with asset class heads and key institutional franchises. Contribute to investment strategy prioritisation across JHI and help shape the overall direction of the institutional business. Support and empower the dedicated consultant relations teams in their day-to-day activities as required. Partner with Marketing to ensure that content, campaigns, and events are aligned with the overarching consultant strategy and priority products. Adhere to corporate policies and budgets, maintaining appropriate activity levels to achieve targets. Ensure you are compliant with all relevant regulatory and corporate policies. What to expect when you join our firm What to expect Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Must have skills Extensive consultant relations experience and a very strong network within the asset management industry, ideally gained in a similar role Comprehensive knowledge of major asset classes, including fixed income, equities, multi-asset, and alternatives Excellent understanding of the investment needs and objectives of institutional investors Ability to analyse and understand different consultant business models and key market trends Ability to operate across global markets A strong knowledge and understanding of the global consulatnts Demonstrated ability to develop and maintain deep relationships with key decision-makers and senior management, both internally and externally Effective prioritisation and time management skills to proactively build a network of senior-level industry relationships Proven ability to work collaboratively and foster strong partnerships within the Client Group and across the wider organisation Strong leadership capabilities with a track record of managing and inspiring high-performing global teams Exceptional written, verbal, and presentation skills, with the ability to communicate clearly and persuasively Demonstrates strong emotional intelligence and the ability to influence and inspire trust Excellent attention to detail, analytical, and problem-solving skills Strategic thinker with the ability to set direction and drive outcomes Client-centric mindset, with a strong sense of teamwork and commitment to putting clients first Nice to have skills Nice to have skills Educated to degree level, with IMC or equivalent professional qualification preferred Experience managing relationships across multiple regions and cultures In-depth understanding of emerging asset classes and innovative investment solutions Experience leading organisational change or integration initiatives Exposure to regulatory and governance frameworks within asset management Ability to identify and capitalise on new business opportunities within the consultant channel Track record of enhancing a firm's reputation within the consultant and institutional marketplace Experience with digital engagement strategies and tools to strengthen consultant relationships Supervisory responsibilities Supervisory responsibilities Yes Potential for growth Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses For those in scope of Knowledge & Competence (MiFID II) For those in scope of Knowledge & Competence (MiFID II) Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets Understanding of issues relating to market abuse and anti-money laundering Annual attestation You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here. Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
Feb 05, 2026
Full time
Overview Overview Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! What you will do Responsibilities Develop and drive the global consultant relations strategy, establishing common objectives and a unified, coordinated approach across the organisation. Deliver this strategy through dedicated consultant relations teams in London and Denver, alongside institutional sales teams worldwide. Collaborate closely with regional institutional business heads to ensure alignment and coordination of global consultant strategy, objectives, and activities with local market needs. Act as the internal advocate for the global consultant agenda, promoting awareness and understanding of consultant relationships throughout the company and securing support from all relevant areas. Engage with senior leadership at key consultant firms, fostering high-level relationships between JHI and consultants to facilitate commercial success. Expand JHI's consultant network by leveraging both existing contacts and new relationships. Coordinate global communications with consultants to ensure a consistent and unified message. Build strong partnerships with Investment teams, particularly with asset class heads and key institutional franchises. Contribute to investment strategy prioritisation across JHI and help shape the overall direction of the institutional business. Support and empower the dedicated consultant relations teams in their day-to-day activities as required. Partner with Marketing to ensure that content, campaigns, and events are aligned with the overarching consultant strategy and priority products. Adhere to corporate policies and budgets, maintaining appropriate activity levels to achieve targets. Ensure you are compliant with all relevant regulatory and corporate policies. What to expect when you join our firm What to expect Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Must have skills Extensive consultant relations experience and a very strong network within the asset management industry, ideally gained in a similar role Comprehensive knowledge of major asset classes, including fixed income, equities, multi-asset, and alternatives Excellent understanding of the investment needs and objectives of institutional investors Ability to analyse and understand different consultant business models and key market trends Ability to operate across global markets A strong knowledge and understanding of the global consulatnts Demonstrated ability to develop and maintain deep relationships with key decision-makers and senior management, both internally and externally Effective prioritisation and time management skills to proactively build a network of senior-level industry relationships Proven ability to work collaboratively and foster strong partnerships within the Client Group and across the wider organisation Strong leadership capabilities with a track record of managing and inspiring high-performing global teams Exceptional written, verbal, and presentation skills, with the ability to communicate clearly and persuasively Demonstrates strong emotional intelligence and the ability to influence and inspire trust Excellent attention to detail, analytical, and problem-solving skills Strategic thinker with the ability to set direction and drive outcomes Client-centric mindset, with a strong sense of teamwork and commitment to putting clients first Nice to have skills Nice to have skills Educated to degree level, with IMC or equivalent professional qualification preferred Experience managing relationships across multiple regions and cultures In-depth understanding of emerging asset classes and innovative investment solutions Experience leading organisational change or integration initiatives Exposure to regulatory and governance frameworks within asset management Ability to identify and capitalise on new business opportunities within the consultant channel Track record of enhancing a firm's reputation within the consultant and institutional marketplace Experience with digital engagement strategies and tools to strengthen consultant relationships Supervisory responsibilities Supervisory responsibilities Yes Potential for growth Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses For those in scope of Knowledge & Competence (MiFID II) For those in scope of Knowledge & Competence (MiFID II) Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets Understanding of issues relating to market abuse and anti-money laundering Annual attestation You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here. Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
About us HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. Please see our website for more information. Job title Head of LABC Warranty Sales Location Home-based Division Commercial Reporting to Commercial Director Job Purpose Reporting directly to the Commercial Director, this role will be responsible for formulating, developing and implementing the agreed plans for the Local Authority Building Control Warranty (LABCW) relationship, in order to grow the LABCW portfolio, generate sustainable and profitable growth. Responsible for leading the LABCW Sales team, they will deliver new business acquisition whilst maintaining the required high standards of the business to deliver our proposition. This role will be central to developing the relationship with the LABC membership body as well as LABC organizations at a regional level. This role will be required to work with stakeholders (internal and external) up to and including Board Level and will therefore require an extremely knowledgeable, commercially astute, experienced and dynamic individual with outstanding written and verbal skills together with the ability to adapt communication styles to enable collaborative and successful working relationships at all levels. In addition to leading on the strategic development of the LABC account ensuring their needs are met, the role will also be responsible for managing and coordinating the involvement of all key MD Group functional colleagues to ensure LABC are supported and their requirements met. Key Responsibilities Client Relationship Management: Accountable for the strategic development of LABC relationships working at senior and Board level to ensure alignment with key business objectives and that LABC needs are met Develop and maintain strong, trusted relationships with key decision-makers across the LABC matrix, ensuring high levels of customer satisfaction and loyalty. Accountable for the development and implementation of the LABC strategy that will enable the successful achievement of business and financial objectives and targets, and attain the desired financial growth in the identified target sectors Account Planning and Management: Develop strategic account plans, and execute sales strategies to drive revenue growth and expand the company's footprint within LABC Conduct regular business reviews, analyse client needs, and develop tailored solutions to meet LABC needs, ensuring alignment with the company's offerings and strategic objectives. Sales and Revenue Growth: Lead and develop the LABC Sales Team, so that productive and mutually beneficial relationships are engendered and strategically developed to maximise future business opportunities and maximise return on HSB Building Warranty's investment. Undertake regular performance appraisals with all reporting team members, identifying individual development needs of team members to ensure performance is addressed effectively and promptly Effectively coach and mentor the LABC sales team to a highly resourceful and experienced team that can deliver a high standard of service to LABC clients and customers. Ensure the CRM/Pipeline, commercial collateral is fully utilised and updated to accurately document profiles and contacts, detail potential future business opportunities and monitor progress and completion of business opportunities Ensure the team are always compliant with HSB Building Warranty business standards, processes and procedures and that revised procedures to meeting changing compliance requirements are effectively implemented Stakeholder Management: Build and maintain strong relationships with internal stakeholders, to ensure seamless delivery of our proposition to LABC. Ensure key business functions have clear understanding and objectives around the agreed delivery promises for LABC clients/customers. Head of LABCW Sales will conduct regular internal review meetings where our internal performance across all business functions is discussed against our commitments to LABC. Actions taken and monitored to improve our service delivery/proposition. Ensuring a team approach Is taken to the management of key LABC stakeholders. Engaging appropriate stakeholders directly with LABC and its clients to widen and deepen our relationship. Proposition Development and Market Insight: Working with Marketing, lead the development and ongoing refresh of a value proposition for LABC Delivering a proposition that makes it "Easy to do business with us" Strategically and continually review market trends and competitor activity to identify: opportunities which will maximize our market presence and provide sustainable financial profit monitor any threats within the market and interpret the potential impact on MD Groups service delivery and the LABC offering. Skills & Experience Strong sales and relationship management experience gained in relevant insurance environment. Strong strategic account management development capability Strong commercial awareness with demonstrable negotiation and influencing skills Ability to build and maintain strong client relationships Comprehensive understanding of insurance business processes Exceptional internal stakeholder management, Demonstrable coaching and mentoring experience Strategic and business planning experience Experience of high-level decision making Demonstrable management and leadership experience with ability to inspire and motivate team members to achieve exceptional results Excellent interpersonal and communication skills Qualifications and Educational Requirements: CII Level 3 Certificate in Insurance desirable Personal Attributes Confident and assertive, with a strong sense of self-awareness and emotional intelligence Demonstrated integrity and trustworthiness, with a proven track record of acting with transparency, honesty, ownership, and accountability Self-motivated with a proactive approach to problem-solving and decision-making Collaborative approach to business goals and team targets Pragmatic decision-maker with analytical and reasoning skills Resilience and adaptability, with the ability to navigate complex and ambiguous situations Diversity, Equity & Inclusion At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Benefits 25 days Annual Leave + Bank Holidays + Well-being days 10% Employer Pension contribution, with the opportunity to join a salary sacrifice scheme Eligibility for an Annual Bonus Private Medical Insurance (PMI) Life Assurance (PHI) Hybrid Working available, with office in Birkenhead, Manchester and London
Feb 05, 2026
Full time
About us HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. Please see our website for more information. Job title Head of LABC Warranty Sales Location Home-based Division Commercial Reporting to Commercial Director Job Purpose Reporting directly to the Commercial Director, this role will be responsible for formulating, developing and implementing the agreed plans for the Local Authority Building Control Warranty (LABCW) relationship, in order to grow the LABCW portfolio, generate sustainable and profitable growth. Responsible for leading the LABCW Sales team, they will deliver new business acquisition whilst maintaining the required high standards of the business to deliver our proposition. This role will be central to developing the relationship with the LABC membership body as well as LABC organizations at a regional level. This role will be required to work with stakeholders (internal and external) up to and including Board Level and will therefore require an extremely knowledgeable, commercially astute, experienced and dynamic individual with outstanding written and verbal skills together with the ability to adapt communication styles to enable collaborative and successful working relationships at all levels. In addition to leading on the strategic development of the LABC account ensuring their needs are met, the role will also be responsible for managing and coordinating the involvement of all key MD Group functional colleagues to ensure LABC are supported and their requirements met. Key Responsibilities Client Relationship Management: Accountable for the strategic development of LABC relationships working at senior and Board level to ensure alignment with key business objectives and that LABC needs are met Develop and maintain strong, trusted relationships with key decision-makers across the LABC matrix, ensuring high levels of customer satisfaction and loyalty. Accountable for the development and implementation of the LABC strategy that will enable the successful achievement of business and financial objectives and targets, and attain the desired financial growth in the identified target sectors Account Planning and Management: Develop strategic account plans, and execute sales strategies to drive revenue growth and expand the company's footprint within LABC Conduct regular business reviews, analyse client needs, and develop tailored solutions to meet LABC needs, ensuring alignment with the company's offerings and strategic objectives. Sales and Revenue Growth: Lead and develop the LABC Sales Team, so that productive and mutually beneficial relationships are engendered and strategically developed to maximise future business opportunities and maximise return on HSB Building Warranty's investment. Undertake regular performance appraisals with all reporting team members, identifying individual development needs of team members to ensure performance is addressed effectively and promptly Effectively coach and mentor the LABC sales team to a highly resourceful and experienced team that can deliver a high standard of service to LABC clients and customers. Ensure the CRM/Pipeline, commercial collateral is fully utilised and updated to accurately document profiles and contacts, detail potential future business opportunities and monitor progress and completion of business opportunities Ensure the team are always compliant with HSB Building Warranty business standards, processes and procedures and that revised procedures to meeting changing compliance requirements are effectively implemented Stakeholder Management: Build and maintain strong relationships with internal stakeholders, to ensure seamless delivery of our proposition to LABC. Ensure key business functions have clear understanding and objectives around the agreed delivery promises for LABC clients/customers. Head of LABCW Sales will conduct regular internal review meetings where our internal performance across all business functions is discussed against our commitments to LABC. Actions taken and monitored to improve our service delivery/proposition. Ensuring a team approach Is taken to the management of key LABC stakeholders. Engaging appropriate stakeholders directly with LABC and its clients to widen and deepen our relationship. Proposition Development and Market Insight: Working with Marketing, lead the development and ongoing refresh of a value proposition for LABC Delivering a proposition that makes it "Easy to do business with us" Strategically and continually review market trends and competitor activity to identify: opportunities which will maximize our market presence and provide sustainable financial profit monitor any threats within the market and interpret the potential impact on MD Groups service delivery and the LABC offering. Skills & Experience Strong sales and relationship management experience gained in relevant insurance environment. Strong strategic account management development capability Strong commercial awareness with demonstrable negotiation and influencing skills Ability to build and maintain strong client relationships Comprehensive understanding of insurance business processes Exceptional internal stakeholder management, Demonstrable coaching and mentoring experience Strategic and business planning experience Experience of high-level decision making Demonstrable management and leadership experience with ability to inspire and motivate team members to achieve exceptional results Excellent interpersonal and communication skills Qualifications and Educational Requirements: CII Level 3 Certificate in Insurance desirable Personal Attributes Confident and assertive, with a strong sense of self-awareness and emotional intelligence Demonstrated integrity and trustworthiness, with a proven track record of acting with transparency, honesty, ownership, and accountability Self-motivated with a proactive approach to problem-solving and decision-making Collaborative approach to business goals and team targets Pragmatic decision-maker with analytical and reasoning skills Resilience and adaptability, with the ability to navigate complex and ambiguous situations Diversity, Equity & Inclusion At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Benefits 25 days Annual Leave + Bank Holidays + Well-being days 10% Employer Pension contribution, with the opportunity to join a salary sacrifice scheme Eligibility for an Annual Bonus Private Medical Insurance (PMI) Life Assurance (PHI) Hybrid Working available, with office in Birkenhead, Manchester and London
A leading software company in Greater London seeks a Director of Sales to define and implement sales strategies for the Delphix brand. The role includes leading the sales team, managing the sales pipeline, and partnering with cross-functional teams. Ideal candidates will have a proven track record in sales leadership and excellent communication skills. This position offers the opportunity to work in a dynamic environment and drive revenue growth within a well-established organization.
Feb 05, 2026
Full time
A leading software company in Greater London seeks a Director of Sales to define and implement sales strategies for the Delphix brand. The role includes leading the sales team, managing the sales pipeline, and partnering with cross-functional teams. Ideal candidates will have a proven track record in sales leadership and excellent communication skills. This position offers the opportunity to work in a dynamic environment and drive revenue growth within a well-established organization.
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
Feb 05, 2026
Full time
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
Head of Event Operations - Exhibitions £70,000 - £75,000 Base + up to 15% Bonus Hybrid London Leading international events business seeks a highly talented Head of Operations to join their team working across their leading expo business. The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events. They will be responsible for overseeing and executing their portfolio of events within an industry leading portfolio and will have complete operational management, including full budgetary control whilst maximising portfolio profitability. Role Responsibilities : Head of Operations Team Related Develop a high-performance culture by championing best practices and professional development Building a 'one team' ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice Ensuring the team deliver a first-class service for each client Manage and develop direct reports using KPIs to track performance Recruiting and training new members of the team Portfolio & Event Related Responsible for portfolio event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience Maximising the profitability, sustainability, and quality of each event through effective budget management Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology Project managing events and control costs to deliver within budget Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment Profile Required: Head of Operations An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally Must have Expo experience - 1000 + Attendees Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences Demonstrable experience in collaborating successfully with partners ancillary to a large-scale event (could be the city, transport, party, or other partners) Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development. Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages. Experience in venue and supplier contracting and negotiation upwards of £2.5m Confident decision-making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Feb 05, 2026
Full time
Head of Event Operations - Exhibitions £70,000 - £75,000 Base + up to 15% Bonus Hybrid London Leading international events business seeks a highly talented Head of Operations to join their team working across their leading expo business. The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events. They will be responsible for overseeing and executing their portfolio of events within an industry leading portfolio and will have complete operational management, including full budgetary control whilst maximising portfolio profitability. Role Responsibilities : Head of Operations Team Related Develop a high-performance culture by championing best practices and professional development Building a 'one team' ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice Ensuring the team deliver a first-class service for each client Manage and develop direct reports using KPIs to track performance Recruiting and training new members of the team Portfolio & Event Related Responsible for portfolio event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience Maximising the profitability, sustainability, and quality of each event through effective budget management Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology Project managing events and control costs to deliver within budget Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment Profile Required: Head of Operations An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally Must have Expo experience - 1000 + Attendees Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences Demonstrable experience in collaborating successfully with partners ancillary to a large-scale event (could be the city, transport, party, or other partners) Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development. Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages. Experience in venue and supplier contracting and negotiation upwards of £2.5m Confident decision-making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
We're looking for a creative, imaginative and driven leader to be our Head of Content and Communications while the current post-holder is on maternity leave. Theos is a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world's biggest challenges. We stimulate debate about the place of religion in society, challenging and changing ideas through research, commentary and events. Position: Head of Content and Communications Location: London / Hybrid Hours: Part time, four days a week (30 hours) Salary: £48,000 to £50,000 per annum FTE (£38,400 - £40000 Pro Rata) Contract: Maternity cover, 12-month fixed term contract Closing date: 16 February 2026 Interview date: 23 or 24 February 2026 at our offices in London The Role This is a rare opportunity to shape how the UK's leading religion and society think tank tells its story and uses its public voice to have impact. You'll have a bold and creative vision for our content and communications, leading a committed team to turn the research and big ideas we have about human flourishing into stories, conversations and interventions that go beyond the Westminster bubble. You will be responsible for our diverse communications channels, including our website, digital and social media, and podcasts The Sacred and Reading Our Times. Playing a key part in the Theos senior leadership team, you'll be an invaluable voice in steering our vision and strategy. You'll also blend intellectual curiosity with narrative flair, spotting cultural moments and opportunities, experimenting with types of content, and ensuring Theos is not just part of the debate, but helping to frame it. About You We're looking for a strategic, imaginative communicator with a sharp editorial eye, a feel for public discourse, and a deep interest in how religion continues to shape society. You will have experience of: Creating and implementing a media and communications strategy and desirable experience of contributing to organisational-level strategy Gaining cut-through in digital and mainstream media through creative and compelling public engagement activity Working in or with mainstream media and through social media channels Performance management, motivating, supporting and developing staff Networking and building fruitful long-term relationships which deliver organisational objectives Manage multiple projects efficiently and to build positive working relationships with colleagues and stakeholders, delivering projects on time and budget If you have the legal right to work and remain in the UK, Please provide your CV and a 250-word statement that sets out your interest in and suitability for this position. In Return Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they're willing to explore how what you have might fit what's needed. The checklist - There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply! It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home. Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available. Together and apart - The charity believe in home working where it's appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be. Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce. Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help. Theos is part of Bible Society and is proud to be an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. You may have experience in roles such as Content, Communications, Content and Communications, Head of Content, Head of Communications, Head of Content and Communications, Director of Content, Director of Communications, Director of Content and Communications. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Feb 05, 2026
Full time
We're looking for a creative, imaginative and driven leader to be our Head of Content and Communications while the current post-holder is on maternity leave. Theos is a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world's biggest challenges. We stimulate debate about the place of religion in society, challenging and changing ideas through research, commentary and events. Position: Head of Content and Communications Location: London / Hybrid Hours: Part time, four days a week (30 hours) Salary: £48,000 to £50,000 per annum FTE (£38,400 - £40000 Pro Rata) Contract: Maternity cover, 12-month fixed term contract Closing date: 16 February 2026 Interview date: 23 or 24 February 2026 at our offices in London The Role This is a rare opportunity to shape how the UK's leading religion and society think tank tells its story and uses its public voice to have impact. You'll have a bold and creative vision for our content and communications, leading a committed team to turn the research and big ideas we have about human flourishing into stories, conversations and interventions that go beyond the Westminster bubble. You will be responsible for our diverse communications channels, including our website, digital and social media, and podcasts The Sacred and Reading Our Times. Playing a key part in the Theos senior leadership team, you'll be an invaluable voice in steering our vision and strategy. You'll also blend intellectual curiosity with narrative flair, spotting cultural moments and opportunities, experimenting with types of content, and ensuring Theos is not just part of the debate, but helping to frame it. About You We're looking for a strategic, imaginative communicator with a sharp editorial eye, a feel for public discourse, and a deep interest in how religion continues to shape society. You will have experience of: Creating and implementing a media and communications strategy and desirable experience of contributing to organisational-level strategy Gaining cut-through in digital and mainstream media through creative and compelling public engagement activity Working in or with mainstream media and through social media channels Performance management, motivating, supporting and developing staff Networking and building fruitful long-term relationships which deliver organisational objectives Manage multiple projects efficiently and to build positive working relationships with colleagues and stakeholders, delivering projects on time and budget If you have the legal right to work and remain in the UK, Please provide your CV and a 250-word statement that sets out your interest in and suitability for this position. In Return Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they're willing to explore how what you have might fit what's needed. The checklist - There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply! It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home. Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available. Together and apart - The charity believe in home working where it's appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be. Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce. Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help. Theos is part of Bible Society and is proud to be an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. You may have experience in roles such as Content, Communications, Content and Communications, Head of Content, Head of Communications, Head of Content and Communications, Director of Content, Director of Communications, Director of Content and Communications. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Environmental Impact Associate Director page is loaded Environmental Impact Associate Directorremote type: Impact and Inclusionlocations: GBR - London Office (Aldwych)time type: Full timeposted on: Posted Todayjob requisition id: R3815 Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit . Built on passion, driven by purpose. At Wasserman, the Impact group are a dedicated team of specialists that exist to create positive impact for people and planet through the transformative power of sport, music, and entertainment by leveraging our influence, knowledge and ideas to shape bold vision into innovative & measurable impact.We are looking for an action-oriented Associate Director, Environmental Impact (London based) to lead and innovate our environmental efforts across our business. This role will drive measurable environmental impact through internal transformation, client activations and strategic partnerships. The successful candidate will have experience of behaviour change campaigns working with cross functional teams, as well as leading client initiatives for positive change.Travel will be expected to travel throughout the year. WHAT YOU WILL BE DOING: Work closely with our Snr Director, Environmental Impact to scale our new strategy and ambitious plans across four impact areas. Operational Collaborate with our sustainability tech provider and key stakeholders to improve coverage and reporting accuracy across all regions and locations. Design and implement environmental impact strategies across agency operations to reduce our scope 1 & 2. Lead carbon footprint assessments and reduction roadmaps for campaigns and events. Integrate circular economy principles into event design, merchandise, and content production. Collaborate with our 3rd party consultant to ensure timely completion of mandatory regulations & disclosures e.g. California Climate Act, CDP & Ecovadis. Commercial Work with Wass account teams across Talent, Brands & Properties, Entertainment, Music & Sales to integrate positive environmental impact into strategies and execution for client campaigns, events and activations Provide consultancy expertise for commercial opportunities across the business with clients expecting knowledge and guidance as standard People Collaborate with the People team to embed environmental impact into company culture and practices. Develop and implement upskilling programmes for client facing teams that require it to empower them with the knowledge to create lasting legacy with our work Brand Represent the agency in industry forums, panels, and working groups Identify and develop partnerships that supports our strategy and environmental impact Work with our Marketing team to drive impactful behaviour change campaigns at Wasserman, with our stakeholders and industry wide WHAT YOU NEED: 6+years' experience in environmental impact within sport, music, or entertainment with a proven track record of success in behaviour change campaigns Demonstrated success in client-facing roles, especially in designing and delivering carbon reduction initiatives. Strong grasp of sustainability principles: systems thinking, circularity, regenerative design Experience of working with carbon accounting tools, impact measurement platforms, and sustainability certifications Understanding of brands, rights holders and competitor agencies Excellent communication and stakeholder engagement skills. Strategic thinker with a creative mindset and entrepreneurial spirit Knowledge of wellbeing economy principles and social impact integration Ability to translate complex environmental impact concepts into compelling narratives and activations. Not afraid to challenge/question the status quo Strong interpersonal skills, demonstrated empathy and commitment to success, along with a proven ability to manage expectations Confident, articulate, passionate individual with the ability to work both independently and collaboratively as well as ability to listen Strong project management style that can own and lead the client relationship and create the right team structure and environment to deliver proactively and beyond the client expectations Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. remote type: Impact and Inclusionlocations: GBR - London Office (Aldwych)time type: Full timeposted on: Posted Today
Feb 05, 2026
Full time
Environmental Impact Associate Director page is loaded Environmental Impact Associate Directorremote type: Impact and Inclusionlocations: GBR - London Office (Aldwych)time type: Full timeposted on: Posted Todayjob requisition id: R3815 Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit . Built on passion, driven by purpose. At Wasserman, the Impact group are a dedicated team of specialists that exist to create positive impact for people and planet through the transformative power of sport, music, and entertainment by leveraging our influence, knowledge and ideas to shape bold vision into innovative & measurable impact.We are looking for an action-oriented Associate Director, Environmental Impact (London based) to lead and innovate our environmental efforts across our business. This role will drive measurable environmental impact through internal transformation, client activations and strategic partnerships. The successful candidate will have experience of behaviour change campaigns working with cross functional teams, as well as leading client initiatives for positive change.Travel will be expected to travel throughout the year. WHAT YOU WILL BE DOING: Work closely with our Snr Director, Environmental Impact to scale our new strategy and ambitious plans across four impact areas. Operational Collaborate with our sustainability tech provider and key stakeholders to improve coverage and reporting accuracy across all regions and locations. Design and implement environmental impact strategies across agency operations to reduce our scope 1 & 2. Lead carbon footprint assessments and reduction roadmaps for campaigns and events. Integrate circular economy principles into event design, merchandise, and content production. Collaborate with our 3rd party consultant to ensure timely completion of mandatory regulations & disclosures e.g. California Climate Act, CDP & Ecovadis. Commercial Work with Wass account teams across Talent, Brands & Properties, Entertainment, Music & Sales to integrate positive environmental impact into strategies and execution for client campaigns, events and activations Provide consultancy expertise for commercial opportunities across the business with clients expecting knowledge and guidance as standard People Collaborate with the People team to embed environmental impact into company culture and practices. Develop and implement upskilling programmes for client facing teams that require it to empower them with the knowledge to create lasting legacy with our work Brand Represent the agency in industry forums, panels, and working groups Identify and develop partnerships that supports our strategy and environmental impact Work with our Marketing team to drive impactful behaviour change campaigns at Wasserman, with our stakeholders and industry wide WHAT YOU NEED: 6+years' experience in environmental impact within sport, music, or entertainment with a proven track record of success in behaviour change campaigns Demonstrated success in client-facing roles, especially in designing and delivering carbon reduction initiatives. Strong grasp of sustainability principles: systems thinking, circularity, regenerative design Experience of working with carbon accounting tools, impact measurement platforms, and sustainability certifications Understanding of brands, rights holders and competitor agencies Excellent communication and stakeholder engagement skills. Strategic thinker with a creative mindset and entrepreneurial spirit Knowledge of wellbeing economy principles and social impact integration Ability to translate complex environmental impact concepts into compelling narratives and activations. Not afraid to challenge/question the status quo Strong interpersonal skills, demonstrated empathy and commitment to success, along with a proven ability to manage expectations Confident, articulate, passionate individual with the ability to work both independently and collaboratively as well as ability to listen Strong project management style that can own and lead the client relationship and create the right team structure and environment to deliver proactively and beyond the client expectations Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. remote type: Impact and Inclusionlocations: GBR - London Office (Aldwych)time type: Full timeposted on: Posted Today
