The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 13, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 13, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Converge Technology Solutions: A Commitment to Inclusivity, Innovation, and Sustainability As part of a global technology business, Converge Technology Solutions, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility. Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities. Inclusivity and Support We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles. Nurturing Diversity Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive. Sustainable Practices Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values. Do you enjoy procurement? Are you looking to work in a fast paced environment? Do you want to be part of a growing award winning technology company? We are seeking a Buyer to join our Procurement team. We are looking for someone to work as part of the Purchasing team to provide internal support and information to sales and other departments where applicable. Key tasks will involve Complete actions delegated from Purchasing Director and Head of Purchasing Update forecasting on designated product portfolio Tracking shipments to ensure timely arrival of stock Communicate delivery discrepancies / shortages to suppliers Analysis of key stock and slow or non moving stock Maintaining relationships with suppliers while negotiating specs, prices and deadlines Update price files on a monthly basis Work with sales to ensure customer required dates are achieved Create product codes within MRP system, ensuring these reflect accurate descriptions, cost and applicable fields Input direct ship purchase orders/serial numbers into the MRP system on a daily basis Responsible for commercials such as deal registrations, special bid pricing, negotiation and rebates Comply with the company's internal management systems and safety procedures Support the company's corporate social responsibility strategy To undertake any other ad hoc duties or projects as requested by the reporting manager Qualifications The suitable candidate will have a GCSE level qualification in English and Mathematics, strong IT skills using Microsoft Office and being capable of coordinating multiple complex activities simultaneously. They will also have a strong set of analytical skills being able to spot opportunities and risks within datasets as well as being capable of coordinating multiple complex activities simultaneously. It is also desired but not essential to have the ability to organise and prioritise work efficiently and accurately. Have a high level of attention to detail and the ability to work independently. Also having Database and Excel experience using Pivot tables and VLOOKUP functions are desired. Full training will be provided. Job details This is a full time position - 37 hours per week. The working days are Monday to Friday. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position. No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender re assignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach. To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on
Apr 13, 2026
Full time
Converge Technology Solutions: A Commitment to Inclusivity, Innovation, and Sustainability As part of a global technology business, Converge Technology Solutions, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility. Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities. Inclusivity and Support We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles. Nurturing Diversity Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive. Sustainable Practices Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values. Do you enjoy procurement? Are you looking to work in a fast paced environment? Do you want to be part of a growing award winning technology company? We are seeking a Buyer to join our Procurement team. We are looking for someone to work as part of the Purchasing team to provide internal support and information to sales and other departments where applicable. Key tasks will involve Complete actions delegated from Purchasing Director and Head of Purchasing Update forecasting on designated product portfolio Tracking shipments to ensure timely arrival of stock Communicate delivery discrepancies / shortages to suppliers Analysis of key stock and slow or non moving stock Maintaining relationships with suppliers while negotiating specs, prices and deadlines Update price files on a monthly basis Work with sales to ensure customer required dates are achieved Create product codes within MRP system, ensuring these reflect accurate descriptions, cost and applicable fields Input direct ship purchase orders/serial numbers into the MRP system on a daily basis Responsible for commercials such as deal registrations, special bid pricing, negotiation and rebates Comply with the company's internal management systems and safety procedures Support the company's corporate social responsibility strategy To undertake any other ad hoc duties or projects as requested by the reporting manager Qualifications The suitable candidate will have a GCSE level qualification in English and Mathematics, strong IT skills using Microsoft Office and being capable of coordinating multiple complex activities simultaneously. They will also have a strong set of analytical skills being able to spot opportunities and risks within datasets as well as being capable of coordinating multiple complex activities simultaneously. It is also desired but not essential to have the ability to organise and prioritise work efficiently and accurately. Have a high level of attention to detail and the ability to work independently. Also having Database and Excel experience using Pivot tables and VLOOKUP functions are desired. Full training will be provided. Job details This is a full time position - 37 hours per week. The working days are Monday to Friday. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position. No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender re assignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach. To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on
Ecommerce Customer Care Manager Charlies is an independent, fast growing retail business offering over 90,000 different products for the home, garden and outdoors. Whilst the company has grown considerably, the passion and values it was founded on over 30 years ago have remained the same; we only sell products that we'd want to take home ourselves, and work very hard to ensure they are fantastic value for money. We're on the hunt for a brilliant Customer Care Manager to join our Ecommerce team in the Welshpool head office. You'll be commercially minded and results obsessed, yet consistently put the customer at the heart of everything you do. Full of ideas of how to better our service and with the drive to make it happen, you'll make sure each and every customer who makes contact with us receives the very best experience. What you can expect to be doing: Leading the existing Customer Care team to deliver the very best customer experience. Developing new members of staff and coaching existing to ensure that Charlies always delivers the first class service it is well known for as well as keeping team morale high. Drive a culture where every team member takes ownership of their results, ensuring workloads are balanced and the team operates at peak efficiency throughout the year. Always looking for ways that we can improve the quality of our email, phone and live chat communication across all of our sales channels while hitting SLA targets. Take personal ownership of customer escalations across the company, resolving complex issues directly and reducing the need for escalation to senior leadership. Own responsibility for our review collection across Trustpilot, Google and Amazon - including increasing the number of reviews we obtain as well as always maintaining the highest score possible. Continuous improvement and operational efficiencies by suggesting and implementing new ways to level up our service and reduce friction points. This may include finding clever ways to use automation or AI tools to handle some of the simpler and heavy lifting, so the team can focus on first-class personal support. Effectively communicating with internal teams such as the buyers, as well as external suppliers such as couriers. Rota planning during busier periods to ensure appropriate levels of cover are in place, knowing when to ask for help from the wider team. What we'll need to see from you: Solid customer care experience. Excellent communication skills and the ability build strong relationships with multiple internal and external stakeholders. You'll have second to none organisation skills but have experience of fast-paced, changeable environments where flexibility is key. A strong sense of initiative, a desire to challenge the status quo and a can-do attitude. Additional information: This is an exciting role in an expanding, well-established business that offers the opportunity for fantastic career progression. Full time working: Monday to Friday, 8.30am - 5.30pm (42.5 hours per week). The role will be based at Charlies Head Office on the Offa's Dyke Business Park in Welshpool. Continued training, support and career development. 20% staff discount available after probationary period (3 months). For more information, or a confidential chat, please contact Becky Jones in Ecommerce - /
Apr 13, 2026
Full time
Ecommerce Customer Care Manager Charlies is an independent, fast growing retail business offering over 90,000 different products for the home, garden and outdoors. Whilst the company has grown considerably, the passion and values it was founded on over 30 years ago have remained the same; we only sell products that we'd want to take home ourselves, and work very hard to ensure they are fantastic value for money. We're on the hunt for a brilliant Customer Care Manager to join our Ecommerce team in the Welshpool head office. You'll be commercially minded and results obsessed, yet consistently put the customer at the heart of everything you do. Full of ideas of how to better our service and with the drive to make it happen, you'll make sure each and every customer who makes contact with us receives the very best experience. What you can expect to be doing: Leading the existing Customer Care team to deliver the very best customer experience. Developing new members of staff and coaching existing to ensure that Charlies always delivers the first class service it is well known for as well as keeping team morale high. Drive a culture where every team member takes ownership of their results, ensuring workloads are balanced and the team operates at peak efficiency throughout the year. Always looking for ways that we can improve the quality of our email, phone and live chat communication across all of our sales channels while hitting SLA targets. Take personal ownership of customer escalations across the company, resolving complex issues directly and reducing the need for escalation to senior leadership. Own responsibility for our review collection across Trustpilot, Google and Amazon - including increasing the number of reviews we obtain as well as always maintaining the highest score possible. Continuous improvement and operational efficiencies by suggesting and implementing new ways to level up our service and reduce friction points. This may include finding clever ways to use automation or AI tools to handle some of the simpler and heavy lifting, so the team can focus on first-class personal support. Effectively communicating with internal teams such as the buyers, as well as external suppliers such as couriers. Rota planning during busier periods to ensure appropriate levels of cover are in place, knowing when to ask for help from the wider team. What we'll need to see from you: Solid customer care experience. Excellent communication skills and the ability build strong relationships with multiple internal and external stakeholders. You'll have second to none organisation skills but have experience of fast-paced, changeable environments where flexibility is key. A strong sense of initiative, a desire to challenge the status quo and a can-do attitude. Additional information: This is an exciting role in an expanding, well-established business that offers the opportunity for fantastic career progression. Full time working: Monday to Friday, 8.30am - 5.30pm (42.5 hours per week). The role will be based at Charlies Head Office on the Offa's Dyke Business Park in Welshpool. Continued training, support and career development. 20% staff discount available after probationary period (3 months). For more information, or a confidential chat, please contact Becky Jones in Ecommerce - /
CAEP | Center For American Exchange Programs
Ashford, Kent
Hotel/Resort Worker Specific duties may include but are not limited to any combination of the following: Safe handling of cleaning products and chemicals and proper operation of cleaning equipment. Clean a specified number of rooms within a designated amount of time. Clean restrooms, furniture, hallways, lobbies, lounges, elevators, stairways, and other work areas so that health standards are met. Change bed linens and make the beds. Replenish towels, linens, toilet tissue, toiletries and complimentary supplies. Empty wastebaskets, and transport other trash and waste to disposal areas. Keep storage areas and carts well-stocked and clean. Dust and polish furniture and equipment. Sweep, scrub, wax, and/or polish floors, using brooms, mops. Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers, hang draperies and dust window blinds. Wash windows, walls, ceilings, and woodwork as necessary to meet company standards. Carry heavy items and use a wheeled cart to transport supplies. Attention to detail, customer assistance and service is a critical part of this position. Cleans the public areas. Clean/restock all public areas of Resort including bathrooms, showers, patio-deck areas. Restock towels & pick up & remove all garbage. Removal of all dirty linens and garbage from hotel guest rooms, assisting guests with general questions. Busser/Food Runner Specific duties may include but are not limited to any combination of the following: Provides general assistance to servers to ensure customer satisfaction. Promptly greet guests as they are seated and bring bread, butter and water to table. Speedily and efficiently delivers food from the kitchen to the correct customers. Fill water glasses and/or pass on beverage refill orders to servers at table. Replenish complimentary items such as bread, butter, condiments, etc. Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing. Promptly clean table tops, chairs and booths between seating. Check floor and clean as required. Reset and arrange tabletop for the next customer. Inspect assigned restrooms and clean as needed. Respond appropriately to guest requests. Communicate guest requests to server as needed. Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. Prepares soups, salads and bread & Butter for the servers during rush periods. Follows all company health and safety rules. Complete additional duties as assigned by supervisor. Kitchen Utility Worker Specific duties may include but are not limited to any combination of the following: Wash dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand. Place clean dishes, utensils, and cooking equipment in storage areas. Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, and salad bars. Sweep and scrub floors. Handle chemicals used for cleaning as well as washing dishes using gloves when necessary. Clean garbage cans with water or steam. Sort and remove trash, placing it in designated pickup areas. Clean and prepare various foods for cooking or serving. Set up banquet tables and dining areas. Transfer supplies and equipment between storage and work areas, by hand or using hand trucks. Laundry Laundry: duties include washing, drying and folding clothes and linens. Responsible for washing towels and sheets, as well as the personal items of guests. Job Description: Customer service, serving and preparing coffee beverages, making sandwiches, prepping food Job Description: Hotel/Resort Worker:Specific duties may include but are not limited to any combination o Job Description: This position includes but not limited to cleaning the rooms (making beds, sweeping thef Job Description: General Staff:- Completing minor repair work, which includes repairing doors, locks, doo Job Description: HOST COMPANY WILL ASSIGN A POSITION BASED ON BUSINESS NEEDS: Job Description: Hotel/Resort Worker:The actual position of a Resort Worker will be determined upon arriv
Apr 13, 2026
Full time
Hotel/Resort Worker Specific duties may include but are not limited to any combination of the following: Safe handling of cleaning products and chemicals and proper operation of cleaning equipment. Clean a specified number of rooms within a designated amount of time. Clean restrooms, furniture, hallways, lobbies, lounges, elevators, stairways, and other work areas so that health standards are met. Change bed linens and make the beds. Replenish towels, linens, toilet tissue, toiletries and complimentary supplies. Empty wastebaskets, and transport other trash and waste to disposal areas. Keep storage areas and carts well-stocked and clean. Dust and polish furniture and equipment. Sweep, scrub, wax, and/or polish floors, using brooms, mops. Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers, hang draperies and dust window blinds. Wash windows, walls, ceilings, and woodwork as necessary to meet company standards. Carry heavy items and use a wheeled cart to transport supplies. Attention to detail, customer assistance and service is a critical part of this position. Cleans the public areas. Clean/restock all public areas of Resort including bathrooms, showers, patio-deck areas. Restock towels & pick up & remove all garbage. Removal of all dirty linens and garbage from hotel guest rooms, assisting guests with general questions. Busser/Food Runner Specific duties may include but are not limited to any combination of the following: Provides general assistance to servers to ensure customer satisfaction. Promptly greet guests as they are seated and bring bread, butter and water to table. Speedily and efficiently delivers food from the kitchen to the correct customers. Fill water glasses and/or pass on beverage refill orders to servers at table. Replenish complimentary items such as bread, butter, condiments, etc. Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing. Promptly clean table tops, chairs and booths between seating. Check floor and clean as required. Reset and arrange tabletop for the next customer. Inspect assigned restrooms and clean as needed. Respond appropriately to guest requests. Communicate guest requests to server as needed. Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. Prepares soups, salads and bread & Butter for the servers during rush periods. Follows all company health and safety rules. Complete additional duties as assigned by supervisor. Kitchen Utility Worker Specific duties may include but are not limited to any combination of the following: Wash dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand. Place clean dishes, utensils, and cooking equipment in storage areas. Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, and salad bars. Sweep and scrub floors. Handle chemicals used for cleaning as well as washing dishes using gloves when necessary. Clean garbage cans with water or steam. Sort and remove trash, placing it in designated pickup areas. Clean and prepare various foods for cooking or serving. Set up banquet tables and dining areas. Transfer supplies and equipment between storage and work areas, by hand or using hand trucks. Laundry Laundry: duties include washing, drying and folding clothes and linens. Responsible for washing towels and sheets, as well as the personal items of guests. Job Description: Customer service, serving and preparing coffee beverages, making sandwiches, prepping food Job Description: Hotel/Resort Worker:Specific duties may include but are not limited to any combination o Job Description: This position includes but not limited to cleaning the rooms (making beds, sweeping thef Job Description: General Staff:- Completing minor repair work, which includes repairing doors, locks, doo Job Description: HOST COMPANY WILL ASSIGN A POSITION BASED ON BUSINESS NEEDS: Job Description: Hotel/Resort Worker:The actual position of a Resort Worker will be determined upon arriv
Location: Tallinn/ London/ Warsaw (hybrid) or remote (if Lithuania, Latvia other Eastern Europe markets) Languages Estonian (fluent), Lithuanian (fluent), Latvian (fluent), English (fluent) Contract 6 months (or first until end of 2026) 4 hours a day, Hybrid (Warsaw, Tallinn London) or remote (if Lithuania, Latvia or any other Eastern Europe country) - possible extension beyond 2026 Focusing on Ukraine and any other Eastern Europe Markets (depending on the language) Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues. This is a part-time (Hybrid or remote) position, and you must have some initial Customer Support experience and/or Community Management and speak 3 fluent Baltic languages (priority on Estonian and Lithuanian). Proficiency in English is required for stakeholder communications. If you're passionate about customer service and have strong communication skills, this part time position is perfect for you. Under the guidance of experienced professionals, you'll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain experience in delivering exceptional customer service and interact with consumers via Email and Social Media messages (mostly), thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola's teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility. Ideal Candidates Students or professionals with a degree in Business, Communications, or a related field. A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence. Effective communicators adept at understanding and resolving customer issues. Team players who thrive in collaborative environments. Detail-oriented individuals excelling in fast-paced, service-driven settings. Enthusiastic learners committed to advancing their customer support skills. Proficiency in customer/ consumer support tools and software such as Sprinklr is highly valued. Native Ukrainian. Any other proficient Eastern European language is a plus. A fluent level of English is a must have. Your Role You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics Provide exceptional support to consumers through various channels (mainly online messages and email). Collaborate with the broader support team to resolve issues and improve service. Assist in identifying and implementing service improvement initiatives, we love people with ideas! Foster a collaborative team environment focused on excellence in consumer interactions. Support in documenting and presenting consumer support strategies and outcomes. Konecta Consumer support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Apr 13, 2026
Full time
Location: Tallinn/ London/ Warsaw (hybrid) or remote (if Lithuania, Latvia other Eastern Europe markets) Languages Estonian (fluent), Lithuanian (fluent), Latvian (fluent), English (fluent) Contract 6 months (or first until end of 2026) 4 hours a day, Hybrid (Warsaw, Tallinn London) or remote (if Lithuania, Latvia or any other Eastern Europe country) - possible extension beyond 2026 Focusing on Ukraine and any other Eastern Europe Markets (depending on the language) Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues. This is a part-time (Hybrid or remote) position, and you must have some initial Customer Support experience and/or Community Management and speak 3 fluent Baltic languages (priority on Estonian and Lithuanian). Proficiency in English is required for stakeholder communications. If you're passionate about customer service and have strong communication skills, this part time position is perfect for you. Under the guidance of experienced professionals, you'll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain experience in delivering exceptional customer service and interact with consumers via Email and Social Media messages (mostly), thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola's teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility. Ideal Candidates Students or professionals with a degree in Business, Communications, or a related field. A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence. Effective communicators adept at understanding and resolving customer issues. Team players who thrive in collaborative environments. Detail-oriented individuals excelling in fast-paced, service-driven settings. Enthusiastic learners committed to advancing their customer support skills. Proficiency in customer/ consumer support tools and software such as Sprinklr is highly valued. Native Ukrainian. Any other proficient Eastern European language is a plus. A fluent level of English is a must have. Your Role You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics Provide exceptional support to consumers through various channels (mainly online messages and email). Collaborate with the broader support team to resolve issues and improve service. Assist in identifying and implementing service improvement initiatives, we love people with ideas! Foster a collaborative team environment focused on excellence in consumer interactions. Support in documenting and presenting consumer support strategies and outcomes. Konecta Consumer support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!
Sous Chef About us Lying just off the main parade, in the beautiful village of Claygate, the Foley offers its guests a warm welcome, delicious food, outstanding drinks, and even a great night's sleep for those spending the night in one of the pub's 17 rooms. The team is responsible for creating a great atmosphere that our guests enjoy. From our amazing front of house team, our talented chefs, our hard working housekeeping team and our welcoming receptionists, everybody plays a vital part. Working at the Foley gives you the opportunity to play a key role in growing the pub's reputation locally and beyond, as well as becoming a member of a fun, vibrant and friendly team. What we look for in future Foley Superstars is bags of enthusiasm and energy, a can do attitude and a customer focused mentality. Our customers are at the heart of everything we do, and we expect our teams to live by that mantra daily, serving amazing fresh, seasonal food, and delivering outstanding service. If you think you can add something to our already amazing team, then come and join us. Whether it be experience, a passion for food and drink, or just a fresh idea or two, we would love to hear from you. As we are part of Young's, your career can go wherever you want it to. Whether you just want to earn some extra money while you study, or if you want to forge a successful career in hospitality, we can help you develop and teach you skills at a pace that suits you. We're looking forward to hearing from you. What we offer our Sous Chefs Access to our Sous Chef - Head Chef development Programme: the majority of our head chefs are internal appointments Autonomy to create your own menus and specials, alongside your Head Chef Access to our Apprenticeship Scheme - Gain a nationally recognised qualification Access to regular culinary masterclasses and training days to boost your skills Free meals 20% discount in all Young's pubs and hotels Share save Scheme Company Pension Scheme 28 Days Holiday per year What we look for in a Sous Chef We are looking for an existing Sous Chef or Senior CDP looking for their next step, who considers themselves as a natural leader with a passion and flare for producing quality fresh food in an environment that makes people feel welcome. As the successful Sous Chef you will: Have experience championing excellent service through quality food Demonstrate a passion for leading and developing a team Be an active hands on Chef with excellent communication skills Be responsible and able to manage the kitchen staff rota, training and all health and safety effectively at all times Working alongside your Head Chef, you will be able to demonstrate your creativity and ability by helping to design and deliver new dishes for our menus and daily specials Demonstrate great planning and organisational skills, necessary to maintain effective controls with regard to both GP and labour Have a pro active approach to driving sales and delivering growth, through engagement with both kitchen and front of house teams Thanks for your interest in working with Young's. If you would like to be part of our team, apply now!
Apr 13, 2026
Full time
Sous Chef About us Lying just off the main parade, in the beautiful village of Claygate, the Foley offers its guests a warm welcome, delicious food, outstanding drinks, and even a great night's sleep for those spending the night in one of the pub's 17 rooms. The team is responsible for creating a great atmosphere that our guests enjoy. From our amazing front of house team, our talented chefs, our hard working housekeeping team and our welcoming receptionists, everybody plays a vital part. Working at the Foley gives you the opportunity to play a key role in growing the pub's reputation locally and beyond, as well as becoming a member of a fun, vibrant and friendly team. What we look for in future Foley Superstars is bags of enthusiasm and energy, a can do attitude and a customer focused mentality. Our customers are at the heart of everything we do, and we expect our teams to live by that mantra daily, serving amazing fresh, seasonal food, and delivering outstanding service. If you think you can add something to our already amazing team, then come and join us. Whether it be experience, a passion for food and drink, or just a fresh idea or two, we would love to hear from you. As we are part of Young's, your career can go wherever you want it to. Whether you just want to earn some extra money while you study, or if you want to forge a successful career in hospitality, we can help you develop and teach you skills at a pace that suits you. We're looking forward to hearing from you. What we offer our Sous Chefs Access to our Sous Chef - Head Chef development Programme: the majority of our head chefs are internal appointments Autonomy to create your own menus and specials, alongside your Head Chef Access to our Apprenticeship Scheme - Gain a nationally recognised qualification Access to regular culinary masterclasses and training days to boost your skills Free meals 20% discount in all Young's pubs and hotels Share save Scheme Company Pension Scheme 28 Days Holiday per year What we look for in a Sous Chef We are looking for an existing Sous Chef or Senior CDP looking for their next step, who considers themselves as a natural leader with a passion and flare for producing quality fresh food in an environment that makes people feel welcome. As the successful Sous Chef you will: Have experience championing excellent service through quality food Demonstrate a passion for leading and developing a team Be an active hands on Chef with excellent communication skills Be responsible and able to manage the kitchen staff rota, training and all health and safety effectively at all times Working alongside your Head Chef, you will be able to demonstrate your creativity and ability by helping to design and deliver new dishes for our menus and daily specials Demonstrate great planning and organisational skills, necessary to maintain effective controls with regard to both GP and labour Have a pro active approach to driving sales and delivering growth, through engagement with both kitchen and front of house teams Thanks for your interest in working with Young's. If you would like to be part of our team, apply now!
The Opportunity - M4 Corridor - Windsor / Slough / Reading / Bracknell / Wokingham We are seeking a highly ambitious and driven Junior Merchandiser (or a Senior Assistant Merchandiser ready for the next step) to join a rapidly growing luxury brand. This is a pivotal role within a fast-paced, entrepreneurial environment, offering the opportunity to take real ownership across WSSI management, stock planning, sales analysis, and product lifecycle management. You'll play a key role in supporting merchandising strategy, driving trading performance, and ensuring the success of a premium product range. Key Responsibilities Merchandising & Trading Lead line project management from planning through to product launch Own and manage WSSI (Weekly Sales, Stock & Intake) processes to optimise stock levels and maximise sales performance Deliver detailed sales analysis, trading reports, and performance insights Identify risks and opportunities across stock, intake, and sell-through Planning & Stock Management Support forecasting, demand planning, and inventory management Oversee stock intake, replenishment, and availability Monitor product performance, margin, and stock turn Product & Ecommerce Merchandising Manage new product setup including product codes, pricing, and costings Maintain website product listings, ensuring accuracy of descriptions, imagery, and categorisation Support online merchandising, product sortation, and conversion optimisation Critical Path & Cross-Functional Collaboration Track critical path timelines to ensure on-time product launches Work closely with Buying, Marketing, Finance, Logistics, and Customer Service Act as a key point of contact for merchandising insights and reporting About You Bachelor's degree or equivalent 3-6 years' experience in merchandising, assistant merchandising, or stock planning Strong experience with WSSI, forecasting, and inventory management Advanced Excel skills (pivot tables, VLOOKUP, data analysis) Strong understanding of retail KPIs: sell-through, margin, stock turn, intake planning Highly organised with excellent attention to detail and time management Commercially aware with a passion for retail, ecommerce, and product performance Experience within luxury, fashion, accessories, or watches is highly desirable Proactive, driven, and confident in a fast-paced SME environment What's on Offer Salary circa 38,000 + discretionary annual bonus Hybrid working (1 day from home) 25 days holiday + birthday off Pension contribution Optional health insurance & life insurance Staff discount On-site parking Collaborative, high-growth environment with strong career progression Junior Merchandiser, Assistant Merchandiser, Senior Assistant Merchandiser, Retail Merchandising, Ecommerce Merchandising, WSSI, Stock Planning, Inventory Management, Demand Planning, Forecasting, Trading Analyst, Sales Analysis, Product Lifecycle, Luxury Retail, Watches, Jewellery, Fashion, Excel, Data Analysis, Buying & Merchandising, DTC, Online Retail, Product Setup, Critical Path Management Mandeville is acting as an Employment Agency in relation to this vacancy.
Apr 12, 2026
Full time
The Opportunity - M4 Corridor - Windsor / Slough / Reading / Bracknell / Wokingham We are seeking a highly ambitious and driven Junior Merchandiser (or a Senior Assistant Merchandiser ready for the next step) to join a rapidly growing luxury brand. This is a pivotal role within a fast-paced, entrepreneurial environment, offering the opportunity to take real ownership across WSSI management, stock planning, sales analysis, and product lifecycle management. You'll play a key role in supporting merchandising strategy, driving trading performance, and ensuring the success of a premium product range. Key Responsibilities Merchandising & Trading Lead line project management from planning through to product launch Own and manage WSSI (Weekly Sales, Stock & Intake) processes to optimise stock levels and maximise sales performance Deliver detailed sales analysis, trading reports, and performance insights Identify risks and opportunities across stock, intake, and sell-through Planning & Stock Management Support forecasting, demand planning, and inventory management Oversee stock intake, replenishment, and availability Monitor product performance, margin, and stock turn Product & Ecommerce Merchandising Manage new product setup including product codes, pricing, and costings Maintain website product listings, ensuring accuracy of descriptions, imagery, and categorisation Support online merchandising, product sortation, and conversion optimisation Critical Path & Cross-Functional Collaboration Track critical path timelines to ensure on-time product launches Work closely with Buying, Marketing, Finance, Logistics, and Customer Service Act as a key point of contact for merchandising insights and reporting About You Bachelor's degree or equivalent 3-6 years' experience in merchandising, assistant merchandising, or stock planning Strong experience with WSSI, forecasting, and inventory management Advanced Excel skills (pivot tables, VLOOKUP, data analysis) Strong understanding of retail KPIs: sell-through, margin, stock turn, intake planning Highly organised with excellent attention to detail and time management Commercially aware with a passion for retail, ecommerce, and product performance Experience within luxury, fashion, accessories, or watches is highly desirable Proactive, driven, and confident in a fast-paced SME environment What's on Offer Salary circa 38,000 + discretionary annual bonus Hybrid working (1 day from home) 25 days holiday + birthday off Pension contribution Optional health insurance & life insurance Staff discount On-site parking Collaborative, high-growth environment with strong career progression Junior Merchandiser, Assistant Merchandiser, Senior Assistant Merchandiser, Retail Merchandising, Ecommerce Merchandising, WSSI, Stock Planning, Inventory Management, Demand Planning, Forecasting, Trading Analyst, Sales Analysis, Product Lifecycle, Luxury Retail, Watches, Jewellery, Fashion, Excel, Data Analysis, Buying & Merchandising, DTC, Online Retail, Product Setup, Critical Path Management Mandeville is acting as an Employment Agency in relation to this vacancy.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards. Responsibilities Giving great customer service by helping customers with various transactions across the store Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership Offering a helping hand with customer queries through great product knowledge Working with your team to maintain the cleanliness and upkeep of your store You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience Who we are looking for You have a passion for delivering a great customer experience, serving everyone with a smile Experience within a customer facing role You work well within a team, build relationships and have fun, whilst celebrating success You show up to work on time, well presented and bring your can do and hardworking attitude along with you You are eager to learn new skills and gain new experiences You flourish in a busy, fast-paced environment Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What we offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmesThriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About us At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Apr 12, 2026
Full time
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards. Responsibilities Giving great customer service by helping customers with various transactions across the store Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership Offering a helping hand with customer queries through great product knowledge Working with your team to maintain the cleanliness and upkeep of your store You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience Who we are looking for You have a passion for delivering a great customer experience, serving everyone with a smile Experience within a customer facing role You work well within a team, build relationships and have fun, whilst celebrating success You show up to work on time, well presented and bring your can do and hardworking attitude along with you You are eager to learn new skills and gain new experiences You flourish in a busy, fast-paced environment Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What we offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmesThriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About us At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. About the Role Hiya is hiring a Customer Success Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. As we scale our customer base and product offerings, we need someone who can ensure our most critical customers receive excellent, timely support while helping us build the systems and processes that will support continued growth. This role exists because our support function is at an inflection point-we're moving from reactive ticket handling to building a scalable support framework that maintains high quality as volume increases. In this role, you'll own customer satisfaction outcomes for our enterprise segment, with direct accountability for resolution times, first-response quality, and overall customer experience. You'll make daily judgment calls about ticket prioritization, escalation paths, and when to involve other teams. Beyond resolving individual issues, you'll identify patterns in customer needs and translate them into playbooks and processes that improve how the entire team operates. This is a role for someone who sees support as both a craft and a system-building opportunity. What You'll Do Own the full support lifecycle for Strategic Operators and Enterprise Customers, making real-time decisions about ticket prioritization, routing, and resolution approaches to consistently meet SLA commitments for time to resolution and solution quality on first response Build and maintain support playbooks, processes, and documentation that codify best practices and enable the team to handle increasing complexity and volume without sacrificing quality Identify recurring customer pain points and patterns across tickets, translating these insights into actionable process improvements and clear feedback loops with Product and Engineering teams Operate with significant autonomy in determining how to solve customer problems within established frameworks, escalating strategically when issues require cross-functional alignment or have broader product implications Navigate ambiguity in customer issues that may lack clear documentation or precedent, using technical judgment and resourcefulness to research, test, and deliver accurate solutions What Success Looks Like Customer satisfaction scores remain high and resolution metrics improve as ticket volume scales, demonstrating that quality support can be delivered efficiently without compromising the customer experience Support processes and playbooks you create reduce time-to-competency for future team members and enable faster, more consistent resolution across the team Your insights from customer interactions directly influence product improvements and operational decisions, strengthening the feedback loop between support and the broader organization What We're Looking For Required: 1-3 years of experience in customer support, preferably in a fast-paced SaaS environment Hands on experience with support platforms such as Zendesk or Salesforce Service Cloud Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams Demonstrated interest in or experience building support documentation, playbooks, or process improvements Strong written communication skills with attention to clarity and detail Preferred: Experience supporting telecommunications or carrier customers Exposure to enterprise or strategic account support models Process oriented mindset with genuine interest in building scalable systems, not just solving individual problems Ownership mentality-you follow issues through to resolution and proactively identify ways to prevent similar issues in the future Comfort operating in environments where answers aren't always documented and creative problem solving is required Collaborative approach to working with Product, Engineering, and Customer Success teams to drive better outcomes for customers How We Work Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward. You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust. Every team member at Hiya is expected to live our core values: Serve, our customers and partners by holding a high bar for trust and quality Own, share in success and open up to failures Lead, listen, show up with a point of view but commit entirely once a decision has been made Improve, even if it means changing course or contradicting ourselves Do, rather than observe Our Interview Process Process Overview Our standard interview process follows this sequence: Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics. Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness. Take Home Working Assignment: You'll complete a take home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel. Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time. Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase. How We Invest in You Compensation & Ownership Base Salary: Compensation is determined by role scope, skills, experience, location, and market data. Equity Compensation: ownership aligned with your impact and the company's growth Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in office days This position is based in London, UK. Office post code: W1F 8WE Come Work With Us! We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Apr 12, 2026
Full time
About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. About the Role Hiya is hiring a Customer Success Support Specialist to own the end-to-end support experience for our Strategic Operators and Enterprise Customers. As we scale our customer base and product offerings, we need someone who can ensure our most critical customers receive excellent, timely support while helping us build the systems and processes that will support continued growth. This role exists because our support function is at an inflection point-we're moving from reactive ticket handling to building a scalable support framework that maintains high quality as volume increases. In this role, you'll own customer satisfaction outcomes for our enterprise segment, with direct accountability for resolution times, first-response quality, and overall customer experience. You'll make daily judgment calls about ticket prioritization, escalation paths, and when to involve other teams. Beyond resolving individual issues, you'll identify patterns in customer needs and translate them into playbooks and processes that improve how the entire team operates. This is a role for someone who sees support as both a craft and a system-building opportunity. What You'll Do Own the full support lifecycle for Strategic Operators and Enterprise Customers, making real-time decisions about ticket prioritization, routing, and resolution approaches to consistently meet SLA commitments for time to resolution and solution quality on first response Build and maintain support playbooks, processes, and documentation that codify best practices and enable the team to handle increasing complexity and volume without sacrificing quality Identify recurring customer pain points and patterns across tickets, translating these insights into actionable process improvements and clear feedback loops with Product and Engineering teams Operate with significant autonomy in determining how to solve customer problems within established frameworks, escalating strategically when issues require cross-functional alignment or have broader product implications Navigate ambiguity in customer issues that may lack clear documentation or precedent, using technical judgment and resourcefulness to research, test, and deliver accurate solutions What Success Looks Like Customer satisfaction scores remain high and resolution metrics improve as ticket volume scales, demonstrating that quality support can be delivered efficiently without compromising the customer experience Support processes and playbooks you create reduce time-to-competency for future team members and enable faster, more consistent resolution across the team Your insights from customer interactions directly influence product improvements and operational decisions, strengthening the feedback loop between support and the broader organization What We're Looking For Required: 1-3 years of experience in customer support, preferably in a fast-paced SaaS environment Hands on experience with support platforms such as Zendesk or Salesforce Service Cloud Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams Demonstrated interest in or experience building support documentation, playbooks, or process improvements Strong written communication skills with attention to clarity and detail Preferred: Experience supporting telecommunications or carrier customers Exposure to enterprise or strategic account support models Process oriented mindset with genuine interest in building scalable systems, not just solving individual problems Ownership mentality-you follow issues through to resolution and proactively identify ways to prevent similar issues in the future Comfort operating in environments where answers aren't always documented and creative problem solving is required Collaborative approach to working with Product, Engineering, and Customer Success teams to drive better outcomes for customers How We Work Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems. We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward. You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust. Every team member at Hiya is expected to live our core values: Serve, our customers and partners by holding a high bar for trust and quality Own, share in success and open up to failures Lead, listen, show up with a point of view but commit entirely once a decision has been made Improve, even if it means changing course or contradicting ourselves Do, rather than observe Our Interview Process Process Overview Our standard interview process follows this sequence: Initial Screen: We confirm baseline alignment, role interest, relevant experience, and logistics. Hiring Manager (HM) Screen: We evaluate role fit, expectations, and execution readiness. Take Home Working Assignment: You'll complete a take home, role-relevant assignment designed to reflect the kind of work you would do at Hiya. The assignment focuses on how you think, prioritize, and explain your approach. You'll review your work and discuss your reasoning with the interview panel. Assignment-Based Interview Loop: Interviewers will explore how you think through the work, ask questions, respond to feedback, and adapt your approach. Each interviewer focuses on specific competencies and how you make decisions, navigate tradeoffs, and collaborate in real time. Future Hiya Value Interview: An independent conversation focused on your long-term potential, judgment under ambiguity, and ability to create sustained value as scope and complexity increase. How We Invest in You Compensation & Ownership Base Salary: Compensation is determined by role scope, skills, experience, location, and market data. Equity Compensation: ownership aligned with your impact and the company's growth Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in office days This position is based in London, UK. Office post code: W1F 8WE Come Work With Us! We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!
Sales Exec/Account Manager Solihull - Hybrid, 3 days in the office, 2 from home £26500 - £28000 + Commission (OTE up to £42,000) + Company bonus and excellent benefits Monday to Friday 37.5 hours between 8:30am - 6pm (1 hour lunch) Outsource UK is looking to recruit a Sales Exec to work for an award winning financial services client in Solihull on a permanent basis. This is an opportunity to join a people-focused organisation that really cares and invests in its staff and are holders of the prestigious Platinum Investors in People accreditation Working as part of the Motor Finance team you will be responsible for supporting Regional Sales Managers and building strong relationships with Motor Dealers and Finance Brokers. This is a fast-paced, relationship-focused role where you'll manage pipeline business, produce quotations, support introducer applications, and work closely with underwriting and business support teams to deliver excellent service and grow lending volumes. Key Skills: Strong communication and relationship-building skills Target-driven and resilient mindset Excellent organisation and time management Ability to work collaboratively and adapt under pressure Customer-focused with good analytical skills Knowledge of vehicle finance or underwriting (desirable) Benefits: 25 (rising to 30) days holiday + birthday, Christmas Eve & New Year's Eve off Pension contributions up to 10% Profit-related pay & share save scheme Hybrid working and flexible culture Enhanced family-friendly policies Wellbeing support and employee discounts
Apr 12, 2026
Full time
Sales Exec/Account Manager Solihull - Hybrid, 3 days in the office, 2 from home £26500 - £28000 + Commission (OTE up to £42,000) + Company bonus and excellent benefits Monday to Friday 37.5 hours between 8:30am - 6pm (1 hour lunch) Outsource UK is looking to recruit a Sales Exec to work for an award winning financial services client in Solihull on a permanent basis. This is an opportunity to join a people-focused organisation that really cares and invests in its staff and are holders of the prestigious Platinum Investors in People accreditation Working as part of the Motor Finance team you will be responsible for supporting Regional Sales Managers and building strong relationships with Motor Dealers and Finance Brokers. This is a fast-paced, relationship-focused role where you'll manage pipeline business, produce quotations, support introducer applications, and work closely with underwriting and business support teams to deliver excellent service and grow lending volumes. Key Skills: Strong communication and relationship-building skills Target-driven and resilient mindset Excellent organisation and time management Ability to work collaboratively and adapt under pressure Customer-focused with good analytical skills Knowledge of vehicle finance or underwriting (desirable) Benefits: 25 (rising to 30) days holiday + birthday, Christmas Eve & New Year's Eve off Pension contributions up to 10% Profit-related pay & share save scheme Hybrid working and flexible culture Enhanced family-friendly policies Wellbeing support and employee discounts
About the role Sytner MINI Coventry is currently recruiting for a Business Manager to join their growing team. As a Sytner MINI Business Manager, you will be responsible for helping manage and grow all aspects of the Finance & Insurance department; you will do this by being at the core of all sales enquiries and by developing the sales team. You will ensure that every customer has a clear understanding of obligations that they have entered into, doing so with integrity and above all, treating customers fairly. Sytner Business Managers work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you If you are high achieving Sales Executive, Sales Controller or Business Manager with sound financial and commercial understanding, we would love to hear from you. Ideally, you will have an outstanding work ethic and be able to lead from the front and inspire your colleagues to 'raise the bar' and exceed their full potential whilst driving the finance and add-on performance forward. Strong organisational, communication and interpersonal skills are essential along with experience of working as part of a team with shared objectives and personal performance goals. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 12, 2026
Full time
About the role Sytner MINI Coventry is currently recruiting for a Business Manager to join their growing team. As a Sytner MINI Business Manager, you will be responsible for helping manage and grow all aspects of the Finance & Insurance department; you will do this by being at the core of all sales enquiries and by developing the sales team. You will ensure that every customer has a clear understanding of obligations that they have entered into, doing so with integrity and above all, treating customers fairly. Sytner Business Managers work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you If you are high achieving Sales Executive, Sales Controller or Business Manager with sound financial and commercial understanding, we would love to hear from you. Ideally, you will have an outstanding work ethic and be able to lead from the front and inspire your colleagues to 'raise the bar' and exceed their full potential whilst driving the finance and add-on performance forward. Strong organisational, communication and interpersonal skills are essential along with experience of working as part of a team with shared objectives and personal performance goals. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Sales Associate - V S London Westfield (N114550) Job ID Job ID N114550 Team Team Retail Location Location London Contract Type Contract Type Temp Job Schedule Job Schedule Full time Contract End Contract End 01/06/2026 Salary Salary £12.10 - £13.96 per hour Posting Date Posting Date 04/04/2026 Apply Before Apply Before 25/04/2026 SHIFTS YOU ARE APPLYING FOR: 37.50hrs p/w; Mon 06:00 - 14:00; Tue 06:00 - 14:00; Wed 06:00 - 14:00; Thu 06:00 - 14:00; Fri 06:00 - 14:00 About the role As a Sales Associate at Victoria's Secret you'll work in an exciting, engaging, fast-paced environment, surrounded by a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what's in store for you Customer Service - through your passion for our products, you'll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best Visual Merchandising - with the training provided you'll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn't even know they needed! Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures About you Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers Team Player - You are flexible, supportive and contribute to a positive working environment for all team members Fast is fun - you like to work in a busy environment and can adapt to completing different tasks throughout the day Being part of our iconic world isn't the only thing we have on offer, you'll also have access to: Set flexible working schedules to suit both the business and your lifestyle 25% off a wide selection of styles at Victoria's Secret, Next, Gap in-store Exclusive offers from over 3,500 retailers through Reward Gateway Incentives and competitions with amazing prizes that run all year round Access to free financial, health, and wellbeing services, including 24/7 digital GP Learning and development opportunities, as well as on-the-job training Core benefits such as pension contributions and life assurance Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line) What's Next? Show us what you can do. Submit your application online and our in-store recruiters will take a first look at your experience and strengths. Pre-screening Let's talk. If you're successful at this stage we will get in touch for an initial conversation by video or phone to learn more about you and share what the team is looking for. In-store Assessment Show us what you can do. You'll be invited to an in-store assessment or interview to experience the role first-hand and talk through your experience in more detail. For management roles, this may also include a competency-based interview. Offer If it's the right match, our in-store recruiters will be in touch with a job offer and next steps. This is where your journey with NEXT begins. Team Overview Retail is where customers meet NEXT. Step into any of our stores and you'll find energy, variety and opportunity. No two days are the same. It's fast-paced, full of growth and all about our brilliant collaborative team. From outlets to full-range stores, there's space for you to make your mark. Explore similar opportunities across our business. You've probably heard of NEXT, but did you know about our portfolio? Every brand in our offering brings a distinct story, attitude and community. Spanning contemporary lifestyle brands, established high street names and timeless collections, together they showcase the vibrancy of today's retail world. About Victoria's Secret Victoria's Secret UK & IRE is a joint venture between Victoria's Secret & Co. and Next plc group uniting two global retail leaders to deliver iconic lingerie, seamless service, and standout brand storytelling across our stores and digital platforms. We're home to the world's most-loved lingerie, iconic sleepwear, athleisure, swim, and award-winning fragrances. But it's our people who make the magic. Our teams create unforgettable customer moments while shaping an inclusive and supportive workplace where individuality is celebrated. We believe in potential as much as experience. If you're passionate about the brand, aligned with our values, and excited to grow - even if you don't tick every box - we'd still love to hear from you. So, apply today and help to shape the future of one of the world's most iconic brands, where every colleague is empowered to feel confident, valued, and unapologetically themselves. Are you ready to take it on? Challenges. Opportunities. The future. Let's take it on at NEXT.
Apr 12, 2026
Full time
Sales Associate - V S London Westfield (N114550) Job ID Job ID N114550 Team Team Retail Location Location London Contract Type Contract Type Temp Job Schedule Job Schedule Full time Contract End Contract End 01/06/2026 Salary Salary £12.10 - £13.96 per hour Posting Date Posting Date 04/04/2026 Apply Before Apply Before 25/04/2026 SHIFTS YOU ARE APPLYING FOR: 37.50hrs p/w; Mon 06:00 - 14:00; Tue 06:00 - 14:00; Wed 06:00 - 14:00; Thu 06:00 - 14:00; Fri 06:00 - 14:00 About the role As a Sales Associate at Victoria's Secret you'll work in an exciting, engaging, fast-paced environment, surrounded by a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what's in store for you Customer Service - through your passion for our products, you'll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best Visual Merchandising - with the training provided you'll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn't even know they needed! Store Standards - maintaining store standards, front and back, including managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures About you Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers Team Player - You are flexible, supportive and contribute to a positive working environment for all team members Fast is fun - you like to work in a busy environment and can adapt to completing different tasks throughout the day Being part of our iconic world isn't the only thing we have on offer, you'll also have access to: Set flexible working schedules to suit both the business and your lifestyle 25% off a wide selection of styles at Victoria's Secret, Next, Gap in-store Exclusive offers from over 3,500 retailers through Reward Gateway Incentives and competitions with amazing prizes that run all year round Access to free financial, health, and wellbeing services, including 24/7 digital GP Learning and development opportunities, as well as on-the-job training Core benefits such as pension contributions and life assurance Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line) What's Next? Show us what you can do. Submit your application online and our in-store recruiters will take a first look at your experience and strengths. Pre-screening Let's talk. If you're successful at this stage we will get in touch for an initial conversation by video or phone to learn more about you and share what the team is looking for. In-store Assessment Show us what you can do. You'll be invited to an in-store assessment or interview to experience the role first-hand and talk through your experience in more detail. For management roles, this may also include a competency-based interview. Offer If it's the right match, our in-store recruiters will be in touch with a job offer and next steps. This is where your journey with NEXT begins. Team Overview Retail is where customers meet NEXT. Step into any of our stores and you'll find energy, variety and opportunity. No two days are the same. It's fast-paced, full of growth and all about our brilliant collaborative team. From outlets to full-range stores, there's space for you to make your mark. Explore similar opportunities across our business. You've probably heard of NEXT, but did you know about our portfolio? Every brand in our offering brings a distinct story, attitude and community. Spanning contemporary lifestyle brands, established high street names and timeless collections, together they showcase the vibrancy of today's retail world. About Victoria's Secret Victoria's Secret UK & IRE is a joint venture between Victoria's Secret & Co. and Next plc group uniting two global retail leaders to deliver iconic lingerie, seamless service, and standout brand storytelling across our stores and digital platforms. We're home to the world's most-loved lingerie, iconic sleepwear, athleisure, swim, and award-winning fragrances. But it's our people who make the magic. Our teams create unforgettable customer moments while shaping an inclusive and supportive workplace where individuality is celebrated. We believe in potential as much as experience. If you're passionate about the brand, aligned with our values, and excited to grow - even if you don't tick every box - we'd still love to hear from you. So, apply today and help to shape the future of one of the world's most iconic brands, where every colleague is empowered to feel confident, valued, and unapologetically themselves. Are you ready to take it on? Challenges. Opportunities. The future. Let's take it on at NEXT.
A recruitment agency is seeking an Office Manager in Redhill, Surrey, to oversee the smooth operation of the office and manage customer service inquiries. The role requires strong administrative skills and a commitment to data security. Candidates should have experience in customer service and the ability to handle multiple tasks efficiently. A competitive pay rate of £13.90 per hour is offered, reflecting an annual salary of £29k.
Apr 12, 2026
Full time
A recruitment agency is seeking an Office Manager in Redhill, Surrey, to oversee the smooth operation of the office and manage customer service inquiries. The role requires strong administrative skills and a commitment to data security. Candidates should have experience in customer service and the ability to handle multiple tasks efficiently. A competitive pay rate of £13.90 per hour is offered, reflecting an annual salary of £29k.
Enterprise Account Executive, Financial Services, Life, Pensions, and Insurance corporate_fare Google place London, UK Apply Bachelor's degree or equivalent practical experience. 10 years of experience in quota-carrying cloud or software sales, or consultative account management at a B2B software company. Experience engaging and building relationships with a wide range of internal teams and customer stakeholders. Preferred qualifications: Experience selling cloud solutions, infrastructure software, databases, analytic tools, or applications software in the insurance industry, aligning solutions to drive business outcomes. Experience with consultative selling to executives, asking insightful, visionary questions, presenting future-forward proposals, and building multi-year account strategies and plans. Experience qualifying leads and presenting the value proposition of cloud, data, and AI technologies against customers' strategic business opportunities and challenges. Experience showcasing current technology trends and Google Cloud differentiators. Experience acquiring new logos at scale and securing foundational workloads to accelerate consumption revenue, and a passion for building Greenfield territories. About the job The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As an Enterprise Account Executive focused on new customer acquisition for enterprise Life, Pensions, and Insurance (LPI) accounts, you will grow Google Cloud by acquiring new logos and securing the foundational workloads to accelerate their consumption revenue. You will drive long-term revenue growth by gaining an understanding of new customers' critical challenges and aligning them with Google Cloud's portfolio of solutions. You will lead the sales process, from initiating customer conversations to orchestrating internal and external teams to deliver revenue commitments and increased consumption. You will be a strategic partner to customers, leveraging consultative value selling methodology. You will advocate the innovative power of our products and solutions to make organizations more productive, collaborative, and mobile. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Lead prospecting and acquisition of net new logos, creating and building customer relationships from scratch, and establishing yourself as a trusted advisor on their long term technology and business decisions. Mobilize internal experts (Customer Engineering, Partner, Post Sales) and external partners at the right time to drive consumption and deliver a seamless customer experience. Manage complex, multi year agreements and formulate persuasive proposals that illustrate clear return on investment through customer business cases and comprehensive deployment plans. Manage and track the sales pipeline, from lead to close, ensuring health and accurate forecasting for clear visibility into expected outcomes. Develop and implement sales strategies to surpass revenue goals and build trusted, consultative relationships with customers. Leverage emerging technology trends, market analysis, and knowledge of cloud solutions to showcase how Google Cloud can transform customers' business. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents to be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
Apr 12, 2026
Full time
Enterprise Account Executive, Financial Services, Life, Pensions, and Insurance corporate_fare Google place London, UK Apply Bachelor's degree or equivalent practical experience. 10 years of experience in quota-carrying cloud or software sales, or consultative account management at a B2B software company. Experience engaging and building relationships with a wide range of internal teams and customer stakeholders. Preferred qualifications: Experience selling cloud solutions, infrastructure software, databases, analytic tools, or applications software in the insurance industry, aligning solutions to drive business outcomes. Experience with consultative selling to executives, asking insightful, visionary questions, presenting future-forward proposals, and building multi-year account strategies and plans. Experience qualifying leads and presenting the value proposition of cloud, data, and AI technologies against customers' strategic business opportunities and challenges. Experience showcasing current technology trends and Google Cloud differentiators. Experience acquiring new logos at scale and securing foundational workloads to accelerate consumption revenue, and a passion for building Greenfield territories. About the job The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As an Enterprise Account Executive focused on new customer acquisition for enterprise Life, Pensions, and Insurance (LPI) accounts, you will grow Google Cloud by acquiring new logos and securing the foundational workloads to accelerate their consumption revenue. You will drive long-term revenue growth by gaining an understanding of new customers' critical challenges and aligning them with Google Cloud's portfolio of solutions. You will lead the sales process, from initiating customer conversations to orchestrating internal and external teams to deliver revenue commitments and increased consumption. You will be a strategic partner to customers, leveraging consultative value selling methodology. You will advocate the innovative power of our products and solutions to make organizations more productive, collaborative, and mobile. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Lead prospecting and acquisition of net new logos, creating and building customer relationships from scratch, and establishing yourself as a trusted advisor on their long term technology and business decisions. Mobilize internal experts (Customer Engineering, Partner, Post Sales) and external partners at the right time to drive consumption and deliver a seamless customer experience. Manage complex, multi year agreements and formulate persuasive proposals that illustrate clear return on investment through customer business cases and comprehensive deployment plans. Manage and track the sales pipeline, from lead to close, ensuring health and accurate forecasting for clear visibility into expected outcomes. Develop and implement sales strategies to surpass revenue goals and build trusted, consultative relationships with customers. Leverage emerging technology trends, market analysis, and knowledge of cloud solutions to showcase how Google Cloud can transform customers' business. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents to be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
Beauty Expert - Boots Leicester Various hours per week, Full time & Part time positions, Permanent contract About the Charlotte Tilbury Brand Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de coding makeup application for every person, at any age, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories. A Charlotte Tilbury Retail Expert is the true heart of where all the magic happens in our stores and counters. Based on the shop floor, you are responsible for encompassing our mission of empowering our customers to be the most beautiful version of themselves, so they have the confidence to achieve their dreams. You do this through combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody - and you can adapt your style to suit the needs of your customer. You can work at a fast pace to achieve and exceed KPI's. You feed on the buzz of achieving your goals and being the best, you can be. You not only meet expectations - you exceed them. "Teamwork makes the dream work" - is your working motto. You build solid relationships with team members and management contributing to a sense of teamwork in all aspects of the role. You champion the art of world class artistry and an impeccable customer experience. You are a Charlotte Tilbury brand ambassador and want to pass on your knowledge to customer after customer. You easily adapt your approach to activities, customers and opportunities to open up for stratospheric success. You follow the company grooming standards to a tee - you know what good looks like and are not afraid to display this. You will have Ideally an NVQ 3 in Beauty Therapy You will ideally have had some experience as a Sales Advisor. Ideally this will be gained from a fast paced environment such as beauty, retail or FMCG. You aspire to be part of a beauty brand that disrupts the way it is seen - and continues to grow. You love all things Charlotte Tilbury - and are not afraid to spread the word. Ideally you will have experience in applying makeup - and knowing how to adapt your style to different customers with different needs. You can only be the best when you are set up to succeed - not only do we offer on the job training. We offer you the opportunity to attend Charlotte's Magic Academy - where dreams are truly made. Combining art, commerce and Charlotte's own values. You will feel truly empowered to live the magic in your role. Opportunities to disrupt processes (in a positive way!) and have your voice truly heard. The opportunity to be part of a company where we celebrate our achievements, and you are included. With a real scope for growth and progression to support your own development. You receive exclusive launches of our incredible products before anyone else - not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks) We also offer an incredible staff discount, and access to Tilbury Treats - our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets. At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM APPLY TODAY!
Apr 12, 2026
Full time
Beauty Expert - Boots Leicester Various hours per week, Full time & Part time positions, Permanent contract About the Charlotte Tilbury Brand Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de coding makeup application for every person, at any age, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories. A Charlotte Tilbury Retail Expert is the true heart of where all the magic happens in our stores and counters. Based on the shop floor, you are responsible for encompassing our mission of empowering our customers to be the most beautiful version of themselves, so they have the confidence to achieve their dreams. You do this through combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody - and you can adapt your style to suit the needs of your customer. You can work at a fast pace to achieve and exceed KPI's. You feed on the buzz of achieving your goals and being the best, you can be. You not only meet expectations - you exceed them. "Teamwork makes the dream work" - is your working motto. You build solid relationships with team members and management contributing to a sense of teamwork in all aspects of the role. You champion the art of world class artistry and an impeccable customer experience. You are a Charlotte Tilbury brand ambassador and want to pass on your knowledge to customer after customer. You easily adapt your approach to activities, customers and opportunities to open up for stratospheric success. You follow the company grooming standards to a tee - you know what good looks like and are not afraid to display this. You will have Ideally an NVQ 3 in Beauty Therapy You will ideally have had some experience as a Sales Advisor. Ideally this will be gained from a fast paced environment such as beauty, retail or FMCG. You aspire to be part of a beauty brand that disrupts the way it is seen - and continues to grow. You love all things Charlotte Tilbury - and are not afraid to spread the word. Ideally you will have experience in applying makeup - and knowing how to adapt your style to different customers with different needs. You can only be the best when you are set up to succeed - not only do we offer on the job training. We offer you the opportunity to attend Charlotte's Magic Academy - where dreams are truly made. Combining art, commerce and Charlotte's own values. You will feel truly empowered to live the magic in your role. Opportunities to disrupt processes (in a positive way!) and have your voice truly heard. The opportunity to be part of a company where we celebrate our achievements, and you are included. With a real scope for growth and progression to support your own development. You receive exclusive launches of our incredible products before anyone else - not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks) We also offer an incredible staff discount, and access to Tilbury Treats - our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets. At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM APPLY TODAY!
Primark Stores Limited
Newtownabbey, County Antrim
A leading retail company in Newtownabbey is seeking a Retail Assistant on a part-time basis. The role involves providing exceptional customer service, maintaining an attractive sales floor, and processing transactions efficiently. Ideal candidates will be passionate about people and fashion, with strong communication skills and attention to detail. This position offers flexible shifts and various employee benefits, making it an exciting opportunity for motivated individuals.
Apr 12, 2026
Full time
A leading retail company in Newtownabbey is seeking a Retail Assistant on a part-time basis. The role involves providing exceptional customer service, maintaining an attractive sales floor, and processing transactions efficiently. Ideal candidates will be passionate about people and fashion, with strong communication skills and attention to detail. This position offers flexible shifts and various employee benefits, making it an exciting opportunity for motivated individuals.
Age UK has an exciting opportunity to join their fantastic team in Harrogate! We are recruiting for a Shop Manager to manage the day to day running of our Harrogate shop. As Shop Manager , you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development. Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience. This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you! Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: Experience in a performance driven retail/customer centric environment Experience of managing people Ability to lift and carry bags of stock up to 10kg's Ability to build, retain and develop a team Strong drive to achieve results through others Ability to delegate, coach and listen Ability to manage time under conflicting priorities Ability to motivate self and others An open and adaptable approach to change and be able to support others through it Experience of communicating with a diverse workforce and customer base Ability to establish and maintain successful retail processes and merchandising IT literacy and numeracy skills What we offer in return: Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards - recognition awards from £100-250. Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Apr 12, 2026
Full time
Age UK has an exciting opportunity to join their fantastic team in Harrogate! We are recruiting for a Shop Manager to manage the day to day running of our Harrogate shop. As Shop Manager , you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development. Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience. This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you! Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: Experience in a performance driven retail/customer centric environment Experience of managing people Ability to lift and carry bags of stock up to 10kg's Ability to build, retain and develop a team Strong drive to achieve results through others Ability to delegate, coach and listen Ability to manage time under conflicting priorities Ability to motivate self and others An open and adaptable approach to change and be able to support others through it Experience of communicating with a diverse workforce and customer base Ability to establish and maintain successful retail processes and merchandising IT literacy and numeracy skills What we offer in return: Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards - recognition awards from £100-250. Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
.Alpha Scientific is at the forefront of chemical and microbiological testing, reliably providing organisations with detailed analysis of water and air quality. Now part of the Genuit Groups' Climate Management Solutions (CMS) business unit, Alpha has ambitious growth plans. The Role The Chemistry Laboratory Manager is responsible for the daily operational, technical, financial, and people management operations of the chemistry analytical laboratory. The role ensures full compliance with ISO 17025, customer-specific standards, and all relevant regulatory and health and safety requirements, while driving continuous improvement, productivity and service excellence.The post holder will ensure the laboratory operates with operational flexibility, so capacity aligns with incoming sample volumes to maintain high productivity and market leading turnaround times. This will be driven by: Strong people leadership Process and continuous improvement Change management Service delivery excellence Cost control and commercial awareness Responsibilities The post holder operates with a high degree of autonomy within the framework of ISO 17025, UKAS, H&S, and regulatory standards. Responsible for planning workload, prioritising activities, and providing direct line management and technical guidance to the chemistry team. Regular engagement in management meetings, monthly performance and UKAS and customer audits Daily independent decision-making on operational priorities, staff management, non-conformances and customer complaints Represents the laboratory during customer and accreditation audits. Responsible for maintaining and updating analytical methods and SOPs in collaboration with the Quality Manager. Lead all water chemistry analytical operations, including process water, drinking water, wastewater, surface water, and trade effluent. Ensure full compliance with ISO/IEC 17025, UKAS requirements, and relevant regulatory standards Oversee method validation, verification, and uncertainty of measurement and instrument performance Review, authorise, and release analytical results and certificates of analysis. Assist in the review, improvement, and development of new analytical methods that bring business benefits. Maintain and continuously improve the Quality Management System. Lead internal audits, management reviews and corrective and preventive actions Ensure all customer contractual and regulatory requirements are fully met. Maintain all UKAS accreditations and external approvals. Liaise with statutory bodies, professional organisations, and suppliers. Promote a strong safety culture by applying and enforcing all company H&S policies, COSHH and risk assessments and environmental policies Responsibility for: recruitment, retention, motivation, mentoring, coaching, performance management in line with agreed KPIs Drive a quality-driven service culture. Act as a role model for Genuit Trademark Behaviours Provide technical support to external customers, sales and account management Support the development and optimal use of the Laboratory Information Management System (LIMS). Champion continuous improvements The Person Degree in Chemistry or related discipline Previous laboratory management experience. Strong working knowledge of ISO 17025. Proven experience in chemistry analysis. Excellent communication skills with confidence when dealing with customers, UKAS, and regulatory bodies. Strong leadership and team motivation ability. Financially and IT literate. Demonstrated ability to work to targets and manage expectations. High attention to detail with a strong understanding of laboratory business processes. Act with integrity, professionalism, and accountability. Maintain an open, honest, and approachable management style. The Benefits 25 days holiday Pension contribution matched up to 8% Life Assurance 3x base salary Private health scheme Genuit sharesave schemeHere at the Genuit Group we recognise and develop the contribution our people make to the Group's success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.We are a team of highly skilled and trained scientists who work from purpose-built, UKAS accredited laboratories in Sittingbourne, Slough and Manchester.
Apr 12, 2026
Full time
.Alpha Scientific is at the forefront of chemical and microbiological testing, reliably providing organisations with detailed analysis of water and air quality. Now part of the Genuit Groups' Climate Management Solutions (CMS) business unit, Alpha has ambitious growth plans. The Role The Chemistry Laboratory Manager is responsible for the daily operational, technical, financial, and people management operations of the chemistry analytical laboratory. The role ensures full compliance with ISO 17025, customer-specific standards, and all relevant regulatory and health and safety requirements, while driving continuous improvement, productivity and service excellence.The post holder will ensure the laboratory operates with operational flexibility, so capacity aligns with incoming sample volumes to maintain high productivity and market leading turnaround times. This will be driven by: Strong people leadership Process and continuous improvement Change management Service delivery excellence Cost control and commercial awareness Responsibilities The post holder operates with a high degree of autonomy within the framework of ISO 17025, UKAS, H&S, and regulatory standards. Responsible for planning workload, prioritising activities, and providing direct line management and technical guidance to the chemistry team. Regular engagement in management meetings, monthly performance and UKAS and customer audits Daily independent decision-making on operational priorities, staff management, non-conformances and customer complaints Represents the laboratory during customer and accreditation audits. Responsible for maintaining and updating analytical methods and SOPs in collaboration with the Quality Manager. Lead all water chemistry analytical operations, including process water, drinking water, wastewater, surface water, and trade effluent. Ensure full compliance with ISO/IEC 17025, UKAS requirements, and relevant regulatory standards Oversee method validation, verification, and uncertainty of measurement and instrument performance Review, authorise, and release analytical results and certificates of analysis. Assist in the review, improvement, and development of new analytical methods that bring business benefits. Maintain and continuously improve the Quality Management System. Lead internal audits, management reviews and corrective and preventive actions Ensure all customer contractual and regulatory requirements are fully met. Maintain all UKAS accreditations and external approvals. Liaise with statutory bodies, professional organisations, and suppliers. Promote a strong safety culture by applying and enforcing all company H&S policies, COSHH and risk assessments and environmental policies Responsibility for: recruitment, retention, motivation, mentoring, coaching, performance management in line with agreed KPIs Drive a quality-driven service culture. Act as a role model for Genuit Trademark Behaviours Provide technical support to external customers, sales and account management Support the development and optimal use of the Laboratory Information Management System (LIMS). Champion continuous improvements The Person Degree in Chemistry or related discipline Previous laboratory management experience. Strong working knowledge of ISO 17025. Proven experience in chemistry analysis. Excellent communication skills with confidence when dealing with customers, UKAS, and regulatory bodies. Strong leadership and team motivation ability. Financially and IT literate. Demonstrated ability to work to targets and manage expectations. High attention to detail with a strong understanding of laboratory business processes. Act with integrity, professionalism, and accountability. Maintain an open, honest, and approachable management style. The Benefits 25 days holiday Pension contribution matched up to 8% Life Assurance 3x base salary Private health scheme Genuit sharesave schemeHere at the Genuit Group we recognise and develop the contribution our people make to the Group's success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.We are a team of highly skilled and trained scientists who work from purpose-built, UKAS accredited laboratories in Sittingbourne, Slough and Manchester.
Overview Position: BMS Service Engineer Location: Bristol Area Department: Service Employment Type: Full-Time As a BMS Service Engineer, you'll be the face of Learnd on customer sites in the Bristol area, delivering high-quality building management system (BMS) support, energy-saving solutions, and expert technical care. Your mission: keep systems running efficiently while providing outstanding customer service and energy advice. Responsibilities Perform preventative maintenance, fault diagnostics, and emergency repairs on BMS control systems. Ensure customer satisfaction through excellent communication, ownership of issues, and top-quality work. Promote energy efficiency, advising customers on ways to cut energy use and reduce environmental impact. Create and submit clear, timely service reports and documentation. Spot additional service opportunities, generate field quotes, and flag sales leads to the office. Collaborate with colleagues and other service teams to resolve issues. Maintain tools and ensure safety, compliance, and quality on all jobs. Experienced with Trend, Tridium, Delta, or Schneider BMS systems. Strong technical skills with the ability to diagnose and fix control systems. Great communicator who can engage clients and recommend helpful products. Experience in health & safety, with a detail-focused approach. A team player with a can-do attitude and flexible working style. Familiarity with energy management principles and solutions. Full UK driving license and right to work in the UK. Qualifications Experience with Trend, Tridium, Delta, or Schneider BMS systems. Strong technical skills with the ability to diagnose and fix control systems. Excellent communication skills and customer focus. Health & safety experience and a detail-focused approach. Team player with a flexible working style. Full UK driving license and right to work in the UK. Benefits Competitive salary & company vehicle Death in Service policy Healthcare cash plan (UK Healthcare) Enhanced sickness, maternity, paternity, and parental leave policies Employee Assistance Programme Cycle to Work Scheme
Apr 12, 2026
Full time
Overview Position: BMS Service Engineer Location: Bristol Area Department: Service Employment Type: Full-Time As a BMS Service Engineer, you'll be the face of Learnd on customer sites in the Bristol area, delivering high-quality building management system (BMS) support, energy-saving solutions, and expert technical care. Your mission: keep systems running efficiently while providing outstanding customer service and energy advice. Responsibilities Perform preventative maintenance, fault diagnostics, and emergency repairs on BMS control systems. Ensure customer satisfaction through excellent communication, ownership of issues, and top-quality work. Promote energy efficiency, advising customers on ways to cut energy use and reduce environmental impact. Create and submit clear, timely service reports and documentation. Spot additional service opportunities, generate field quotes, and flag sales leads to the office. Collaborate with colleagues and other service teams to resolve issues. Maintain tools and ensure safety, compliance, and quality on all jobs. Experienced with Trend, Tridium, Delta, or Schneider BMS systems. Strong technical skills with the ability to diagnose and fix control systems. Great communicator who can engage clients and recommend helpful products. Experience in health & safety, with a detail-focused approach. A team player with a can-do attitude and flexible working style. Familiarity with energy management principles and solutions. Full UK driving license and right to work in the UK. Qualifications Experience with Trend, Tridium, Delta, or Schneider BMS systems. Strong technical skills with the ability to diagnose and fix control systems. Excellent communication skills and customer focus. Health & safety experience and a detail-focused approach. Team player with a flexible working style. Full UK driving license and right to work in the UK. Benefits Competitive salary & company vehicle Death in Service policy Healthcare cash plan (UK Healthcare) Enhanced sickness, maternity, paternity, and parental leave policies Employee Assistance Programme Cycle to Work Scheme
