178 jobs found

A global information analytics company is looking for a Solution Consultant based in London. This role involves collaborating with Sales to understand customer needs and demonstrate product capabilities. You'll build strong relationships and guide clients throughout their journey, supporting both pre-sales and post-sales activities. Ideal candidates possess strong engineering knowledge, excellent communication skills, and a consultative mindset. A flexible work environment and numerous well-being initiatives are offered.

.Solution Consultant page is loaded Solution Consultantlocations: London: United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R107187 About The Company Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge. About the Role The Solution Consultant is a subject matter expert who supports pre sales activities and provides specialized guidance throughout the customer journey. You will collaborate closely with Sales to understand customer needs, design effective solution approaches, and demonstrate product value. You may also support Customer Success Managers (CSMs) with advanced solution knowledge when complex questions arise or when technical training is required.This role involves building strong, trust based relationships quickly and contributing to both commercial success and customer outcomes. Responsibilities Pre Sales Support Partner with Sales to understand customer challenges and propose tailored solution strategies. Deliver clear, engaging demonstrations and workshops that communicate product capabilities and business impact. Serve as a trusted advisor by providing expert solution guidance throughout the sales cycle. Post Sales Enablement Support CSMs with advanced product knowledge for complex customer questions or escalations. Provide deep dive demos, training sessions, and technical workshops as needed. Offer insights that help optimize product adoption and usage. Collaborate with internal teams to share customer needs and industry best practices. Cross Functional Collaboration Act as a connection point between customers, Sales, Customer Success, Data Solutions, and Product teams. Share feedback that informs product enhancements and roadmap planning. Provide coaching that helps CSMs build confidence and capability in product-related topics. Stay current on industry trends, customer needs, and emerging technologies. Operational Excellence Track and report on engagement activities and demo effectiveness. Contribute to processes, playbooks, and materials that improve the pre and post sales experience. Manage multiple engagements and internal requests, prioritizing tasks effectively. Requirements Strong expertise in Engineering or the ability to learn complex technical concepts quickly. Experience in customer facing roles such as consulting, customer success, pre sales, or account management. Excellent communication and presentation skills for diverse audiences. Analytical and consultative mindset with the ability to understand requirements and offer clear recommendations. Effective time management and prioritization skills. Strong interpersonal skills and the ability to build trust across teams and with customers. Additional European languages are welcome but not required. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join

Pinnacle Recruitment are currently looking for a Business Development Manager to work for a civils-led power utility SME delivering essential infrastructure services across the UK. Salary - £75,000 - £80,000 The Role The Business Development Manager will play a key role in expanding our client base and securing new opportunities within the power utilities and civil engineering sectors. Working closely with senior management, you will identify prospects, prepare bids, support tender submissions, and help shape the company s commercial strategy. This hands-on role is suited to someone with a good understanding of the utilities/civils environment who can confidently represent the company to new and existing clients. Key Responsibilities Identify, research, and pursue new business opportunities with Tier One organisations and other clients within the power utilities and civil engineering sectors. Build and maintain strong relationships with clients, consultants, network operators, DNOs/IDNOs, principal contractors, and supply chain partners. Lead or support the preparation of tenders, PQQs, capability statements, and proposals. Work collaboratively with operational teams to ensure accurate pricing, project understanding, and timely bid submissions. Monitor trends, competitor activity, and upcoming frameworks or procurement routes. Identify and drive content from the business for social media platforms, Support the effective and timely production of case studies that demonstrate our clients competencies and project delivery strengths, and add to our promotional content. Develop and maintain a structured business development pipeline and provide regular progress reports. Contribute to strategic planning around growth sectors, & service offerings. Requirements Proven experience in a Business Development, Commercial, or Client-Facing role within utilities, civil engineering, or construction. Strong understanding of the UK power transmission/distribution sector (DNO/IDNO experience highly desirable). Familiarisation with network and common engineering drawings (desirable). Excellent communication, presentation, and relationship-building skills. Commercially aware and with full driving licence. Degree-level qualification in Business, Marketing, Civil Engineering, or a related field (or equivalent experience). Relevant commercial, sales, or business development training or certifications (desirable). APMP or similar bid management certification (advantageous). Desirable Experience working with common contractual agreements NEC, FIDIC, etc. Knowledge of civils works related to cables, substations, and utility infrastructure. Experience setting up CRM systems or pipeline management tools to drive business value. Benefits Competitive salary with a bonus scheme linked to performance. Access to a salary sacrifice car scheme & pension scheme, 25 days holiday + bank holidays. Opportunities for professional development and career progression. A collaborative, supportive, and ambitious environment in an Employee Trust company.

Engineering Consultant (HVAC / Sales) 45,000 - 55,000 DOE + OTE 70k + Training + Progression + Company Car + 25 Days Holiday + Hybrid + Laptop & Phone Full Design Software Training Swadlincote (Hybrid / Field Based) Are you an experienced Technical Sales professional within HVAC looking for a role in a bespoke manufacturer of ductwork systems with full product training and genuine autonomy? On offer is an exciting opportunity to join a specialist manufacturer of bespoke air distribution systems, where you'll take ownership of your pipeline, deliver CPD presentations, and work closely with contractors and consulting engineers to embed innovative HVAC solutions into major projects. This is a practical, relationship-focused sales role where you will manage your own pipeline, follow up on quotations, visit customers, and support projects from enquiry through to completion. You'll receive full training on proprietary design software, allowing you to develop tailored airflow solutions specific to each project. This role would suit a Technical Sales Manager or sales engineer who enjoys technical conversations, delivering presentations, and driving growth through strategic account development. The Role: Take ownership of the sales pipeline, following up quotations to maximise conversion rates Develop and execute annual sales strategy alongside senior management Build and nurture relationships with mechanical contractors, main contractors, and specifying engineers Deliver technical presentations to secure specifications Produce bespoke system designs and quotations using in-house design software (full training provided) Attend industry events and exhibitions to generate new business The Person: Proven B2B sales or business development experience within HVAC Experience working with mechanical contractors and consulting engineers Full UK driving licence If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH24076a We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Area Sales Engineer Industrial Electrical Control & Automation Excellent Negotiable Salary dependent upon experience, plus excellent benefits of Car, Pension, Buy/Sell holidays, and more. On behalf of our Client we have an excellent opportunity for an experienced Area Sales Engineer / Area Sales Manager / Sales Development Engineer, with a proven track record as a business developer and excellent salesman in the Electrical Control and Automation industry to join the team of this first class business. The Sales Engineer will be selling a range of high quality Industrial Automation products, i.e. PLC, Control Gear, Switchgear & Circuit Protection, Variable Speed Drives, Sensors, HMI and Process Instrumentation into the OEM, End User, System Integrator and Panel Builder markets throughout the South of Manchester and North Derbyshire area, including Glossop, Buxton, Stockport, Macclesfield, Altrincham and into Cheshire etc. This role suits someone who combines technical credibility with commercial drive , and who enjoys being out in front of customers solving real engineering challenges. As the successful candidate, you will have sales and technical experience in the Industrial Automation industry coupled with a record of sales success and achievement. A formal qualification in an Electrical/Electronic discipline to ONC/HND or above is desirable but not essential, you should be able to demonstrate your knowledge and sales ability otherwise. Ideally you will also have benefited from further career development training to enhance your sales skills. As is usual you will be working to achieve defined sales targets and capable of developing a personal plan in order to achieve your objectives through managing and further developing an existing portfolio of accounts whilst constantly striving to identify new avenues of business. Excellent attributes such as good organisational and communication skills, along with the ability to be an effective team player whilst enjoying a level of autonomy are essential, as are capability with Microsoft packages. Post codes used are for advertising purposes only. To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page or visit our website directly. We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatics, Hydraulics, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities. Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role In a world of globalisation and constant innovation, organisations need to stay one step ahead and their business structures are facing an ever-changing technological and socio-economical paradigm. We empower our clients to achieve high performance from emerging technologies and by helping them design and implement their new operating models and structures. With rapid growth across many of our sectors, we are looking for a talented Senior Consultant to join as an Operating Model and/ or Organisation Design Consultant within our Enterprise Model and Strategy team. Key Expectations from this Role Include: Contibute to the delivery of large and complex projects, working collaboratively with team members and clients to rapidly understand and define business challenges and potential solutions. Develop and present meaningful and practical insights and recommendations, based on a robust evidence-base, and that can stand up to client scrutiny. Build and maintain strong, long-lasting client relationships, acting as a trusted advisor at all levels and identifying business development opportunities across operating model transformation, and organisation design. Coach and develop team members, providing performance management, fostering leadership, and supporting recruitment to grow the Enterprise Model & Strategy team. Support the growth of the Enterprise Model & Strategy team through engaging leadership and recruitment support across all levels. Drive business growth, leading the pursuit of new opportunities through internal and external networks, collaborating across Capgemini sub-brands-including frog-to integrate design-led thinking into strategy and operations. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your Profile Our ideal candidate will bring a combination of the following skills and experience: Consulting & Leadership Experience: Previous consulting experience, including at least one year delivering operating model, or organisational design work. Proven ability to build and lead teams, mobilising and managing projects to successful delivery. Strategic Thinking & Problem Solving: Ability to rapidly understand complex business challenges, shape solutions through a fact-based approach, and develop strategies that drive measurable impact. Strong analytical skills, ensuring insights and recommendations are evidence-based and withstand client scrutiny. Stakeholder Management & Communication: Proven ability to develop and maintain peer relationships with senior executives, securing alignment and buy-in for transformation initiatives. Execution & Solution Delivery: Leading and planning the execution of workstreams, applying structured methodologies, and contributing to service redesign efforts that optimise customer experience through digital capabilities. Business Development & Growth: Identifying opportunities for new work, expanding client relationships, and supporting sales efforts by shaping compelling value propositions and proposals. It's a bonus if you have experience in: Working on projects that deliver product-centred solutions, and/or holding a Scaled Agile or equivalent qualification Embedding Artificial Intelligence as a capability and creating solutions that successfully leverage AI Consulting on operating model projects with a focus on outsourcing solutions What You'll Love About Working Here In a world of constant change, organisations must navigate complexity while ensuring their strategic initiatives deliver real value. Our Enterprise Model & Strategy team helps businesses design and execute sustainable transformation strategies that drive competitive advantage. We work with clients to define target operating models, build transformation roadmaps, and develop investment strategies that enable long-term growth. Whether optimising business operations, integrating after a merger, or divesting non-core assets, we ensure organisations are set up for success. By leveraging data-driven insights and corporate experience, we help reduce risk, align stakeholders, and turn strategy into tangible, value-driven outcomes. Our approach ensures businesses are agile, resilient, and positioned for future success in an ever-evolving market We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 4 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page Need To Know At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Share this page with yourself or people you know When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.

Senior SuccessFactors EC and ECP Consultant As a Senior Consultant within Capgemini's leading and award winning SuccessFactors Practice, you will have the responsibility of working on complex, large-scale SuccessFactors Employee Central and Employee Central Payroll implementations across a range of high-profile clients. You will have experience managing teams in large multi-stream global projects and managing business process design and transformation across SuccessFactors implementations. This role offers the chance to work and collaborate with highly skilled teams across our Global Capgemini Group and play a pivotal role in designing innovative solutions for our clients. As part of the role, you will have access to enhance your consulting, functional and technical skills, through Capgemini learning and development, and the latest industry recognised certifications. About our UK SAP Practice Team: Capgemini UK is a leading SAP Integration Partner, helping our clients navigate through complex SAP transformations. Capgemini UK has 1000+ SAP practitioners across UK & India and are ranked for SAP S/4HANA certifications in UK and globally. We work closely with our clients to transform their business together using the latest SAP products and architecture, a deep knowledge of industries and markets, and innovative delivery methodologies. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your Role Implement innovative, robust, and future-proof SAP SuccessFactors solutions with expertise in Employee Central, and Employee Central Payroll. Lead high performing teams that can work flexibly, incorporating both on and offshore delivery models. Guide clients on SAP best practise and innovations, whilst being up to date with the SuccessFactors roadmap and having an awareness of other HR technologies. Contribute to shaping our response to RFPs and collaborate with other Capgemini teams during the pre-sales process, including the delivery of expert demos to prospective clients. Build and continually strengthen your network across Capgemini, our Clients and Partners. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Excellent communication skills, with the ability to deliver high quality presentations to senior client stakeholders. Enthusiasm and proactiveness for learning and staying current with SAP latest technologies. Experience in leading pre-sales activities and articulating the benefits SuccessFactors brings to clients. Enjoy mentoring and developing junior talent as well as sharing knowledge across the team and the wider SAP Practice. Familiar with supporting technologies such as Qualtrics & SAP WorkZone, and how they enhance employee experience. Passionate to work with our clients advising them on how to get the most out of their SAP technologies. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you? You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You will be joining one of the World's Most Ethical Companies , as recognised by Ethisphere for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Capgemini. Make it real. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real

frog - Customer Service Transformation Consultant Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation. There has never been a more exciting time to be focused on service transformation You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work you will need to put the user at heart of what you do as you shape both customer and colleague journeys across service touchpoints and re design processes to improve the overall customer and colleague experience You should have some of the following experience: We are looking for consultants with differing levels of experience including: Previous experience in business consulting and successfully transforming customer service operations at scale Hands on experience as an end user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI). Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals Proven experience in designing and delivering Service and CRM strategies and operating models An overview of the role This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. Customer Service Transformation and Optimisation: Assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI). Assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer insight, knowledge management) Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work collaboratively with technology, data and customer teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this. Design strategies to improve customer engagement, channel usage and contact drivers Identify opportunities for innovation and process optimisation in customer facing processes and customer service journeys Stakeholder Engagement: Serve as a point of contact for clients, keeping them updated and alignment on delivery. Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below: Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging Pragmatic problem solver - focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow Need to know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.

OT Cyber Consultant/Engineer Infrastructure Hybrid: 1-2 days per week in Warwick and some site travel 6 months+ 640 per day In short: We require a strong, hands-on OT Cyber Engineer to join a global provider in infrastructure services. In full: Position Main Responsibilities: Report to the OT Security Operations Lead Contribute to the Digital Products and Solutions team in achieving goals and setting cyber security strategy. Assist in the delivery of cyber security projects by validating existing technical documentation. Lead deployment activities in OT environments, including configuring networks, remote access solutions, anti-malware, backup solutions and virtualization platforms. Provide customer cyber support and act as a point of contact for execution projects. Answer technical questions from Product Lines, including troubleshooting and solution listing. Write and perform training sessions for internal teams and customers. Support key business stakeholders in adopting new technologies. Develop and maintain technical partnerships with internal and external stakeholders or suppliers. Liaise with the internal ICS (Industrial Cyber Security) group on compliance and best practices. Support Cyber execution training and troubleshooting for Product Competence Centers. Maintain the cyber security lab in Warwickshire with monthly visits. Travel to customer sites globally (approx. 10% of the time). Typical Day Overview: A typical day may involve: Responding to cyber technical queries from sales teams or engineering teams Configuring network devices or security solutions Creating user guides for engineering teams to deploy cyber security solutions Preparing or delivering training sessions. Collaborating with stakeholders to review technical documentation Supporting engineers during project execution. Must have Relevant Skills and Experience: Hands-on competence as a control systems engineer or network engineer role, with knowledge of industrial applications preferably in energy or oil & gas. Hands-on competence with cyber security implementation in OT environments. Actual engineering hands-on competence of configuring & deploying security solutions. Hands-on competence with Backup Solutions and Anti-Malware solutions Good practical knowledge of industrial cyber regulations, especially IEC 62443. Strong attention to detail and high-quality deliverables. Hands-on competence of remote connection solutions used in industry. Hands-on competence configuring network switches and firewalls. Proven ability to write and manage technical documentation. Preferred certifications: GICSP or similar. Hands-on competence with virtualization platforms (e.g., VMware, Proxmox). Excellent interpersonal, verbal, and written communication skills for client-facing interactions. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Jackson Hogg are delighted to be supporting our client, a global leader in electrical safety and systems, in their search for a Business Development Manager. Territory - North of UK Role Overview: Our client are seeking a proactive and knowledgeable Business Development Manager to sell a market leading range of electrical solutions for critical applications within a defined territory for a global leading company. The successful candidate will target electrical engineers, electrical consultants, OEMs and end clients across multiple high growth sectors. This role requires strong initiative to identify, develop, and secure new business opportunities, leveraging technical knowledge and sales experience, ideally in an electrical discipline. Key Responsibilities: Develop and execute a business development strategy, targeting electrical engineers, consultants, OEMs and end clients with market leading solutions that enhance electrical safety, resilience and usage. Identify, target, and secure new business opportunities through proactive lead generation, conversion of company generated leads and leverage of industry contacts. Understand customer requirements and provide tailored solutions that meet technical and commercial needs. Build and maintain strong, long-term relationships with key stakeholders and decision-makers. Collaborate with internal technical teams to ensure customer specifications and project requirements are fully understood and delivered. Prepare and deliver compelling presentations, proposals, and quotations to potential clients. Manage the sales pipeline and report progress regularly to senior management, working with an established CRM. Keep abreast of industry trends, competitor activities, and market conditions to position the company competitively. Requirements: Proven experience selling electrical solutions across a range of industries. Working knowledge of electrical solutions from sectors including building management systems, UPS, fire and security systems, access control, electrical drives, switchgear and energy management. Ability to identify and secure new business opportunities independently. Excellent communication, negotiation, and interpersonal skills. Self-motivated with strong initiative and the ability to manage a defined sales territory effectively. Full UK driving license and willingness to travel as required. Electrical or engineering qualifications are advantageous but not essential.

Pre-Sales Consultant- PSA Software Fully remote, based in the UK. Salary up to 75K + up to 90K OTE The Opportunity An exciting opportunity has been opened up to join a growing software company delivering world class Professional Services Automation (PSA) software based on the Salesforce platform. As a Pre-Sales Consultant- PSA Software, you will have the chance to shape opportunities with your people and platform skills as you engage with prospects from discovery through to early stages of post sales. You will be able to flex your capabilities and creativity with proof of concepts, leveraging the PSA product, to demonstrate automated solutions, close to the heart of professional services organisations and driving competitive advantage. The role: Translate customer needs into compelling, narrative-driven demos that are sectioned, conversational and tailored prospect personas Collaborate with AEs on deals, assess requirements and position product features and differentiators Maintain and update demo templates and environments and communicate improvements internally Efficiently map service workflows across service execution and services operations Support sales discovery sessions with technical and business audiences Draft clear, value-based SOWs that align with customer expectations and needs Run interactive conversations on the scope of work with clients which will focus on key outcomes, timeline, key scoping topics, custom requirement Manage proof of concepts, showcasing AI capabilities Requirements Background in Implementing PSA software and keen to move into Pre-Sales In-depth experience with PSA software and Salesforce Above all else, we are looking for excellent customer and people skills, able to read the room, talk about the art of the possible, as well as diving into the detail when needed. Able to fend and deal with questions and curve balls from prospects, demonstrating flexibility within the framework of the solution Happy to get involved with proof of concepts / AI capabilities Comfortable providing SOWs that align with customer expectations and needs OK to work opportunities across the UK/Europe and the US (east coast time zones as required) OK with being fully remote, based in the UK with quarterly visits to the London office There are some variables for this role. We would consider: Someone with strong Salesforce skills and experience of implementing with salesforce native products related to financials, revenue management, CPQ or sales enablement Someone without Salesforce skills but with strong PSA product and sector experience in a Solutions Engineering role or an implementation role with some exposure to Pre Sales

Pre-Sales Consultant- PSA Software Fully remote, based in the UK. Salary up to 75K + up to 90K OTE The Opportunity An exciting opportunity has been opened up to join a growing software company delivering world class Professional Services Automation (PSA) software based on the Salesforce platform. As a Pre-Sales Consultant- PSA Software, you will have the chance to shape opportunities with your people and platform skills as you engage with prospects from discovery through to early stages of post sales. You will be able to flex your capabilities and creativity with proof of concepts, leveraging the PSA product, to demonstrate automated solutions, close to the heart of professional services organisations and driving competitive advantage. The role: Translate customer needs into compelling, narrative-driven demos that are sectioned, conversational and tailored prospect personas Collaborate with AEs on deals, assess requirements and position product features and differentiators Maintain and update demo templates and environments and communicate improvements internally Efficiently map service workflows across service execution and services operations Support sales discovery sessions with technical and business audiences Draft clear, value-based SOWs that align with customer expectations and needs Run interactive conversations on the scope of work with clients which will focus on key outcomes, timeline, key scoping topics, custom requirement Manage proof of concepts, showcasing AI capabilities Requirements Background in Implementing PSA software and keen to move into Pre-Sales In-depth experience with PSA software and Salesforce Above all else, we are looking for excellent customer and people skills, able to read the room, talk about the art of the possible, as well as diving into the detail when needed. Able to fend and deal with questions and curve balls from prospects, demonstrating flexibility within the framework of the solution Happy to get involved with proof of concepts / AI capabilities Comfortable providing SOWs that align with customer expectations and needs OK to work opportunities across the UK/Europe and the US (east coast time zones as required) OK with being fully remote, based in the UK with quarterly visits to the London office There are some variables for this role. We would consider: Someone with strong Salesforce skills and experience of implementing with salesforce native products related to financials, revenue management, CPQ or sales enablement Someone without Salesforce skills but with strong PSA product and sector experience in a Solutions Engineering role or an implementation role with some exposure to Pre Sales

As a Hardware Sales Director/Principal Consultant within the HW Electronics and Engineering division, you will take full ownership of revenue generation and delivery across the UK and Europe. This is a true 360 role, responsible for business development, client acquisition, delivery candidate management and team leadership. You will position yourself as a specialist within the Hardware, Electronic click apply for full job details

National Account Manager - Frozen Food / Bakery products - UK 45,000 - 50,000 OTE 100,000+ (Uncapped commission) Monday - Friday, Company Car or car allowance, Tailored Benefits Package Our client is a leading bakery manufacturer that is dedicated to producing products that's quality is recognised as second to none. With a strong order book and due to growth into various export markets they are looking for a National Account Manager to join their sales team. Role & Responsibilities : Increasing wholesale customer portfolio including identifying opportunities, communicating with new and existing clients, building and developing relationships Formulating customer specific sales plans/strategies Develop and execute strategic plans Develop and execute on pricing strategies Understand customer KPIs, targets and review performance Customer facing including presentations to large wholesale customers including product samples organizing and managing regular customer meetings Completing market reviews, designing sales strategy Liaising with the New Product Development team and the technical teams Manage and direct all sales efforts as National Account Manager for assigned customers across the UK Defend and expand existing base of own brand and white brand sales Participate in the development, implementation and achievement of annual budgets. Analyze business trends to develop business growth strategy and manage total opportunity pipeline. Work closely with Supply Chain team to maximise sustainable sales Knowledge, Skills & Experience: Previous Account Management and Business Development experience within the FMCG sector, particularly bakery, frozen food Experience dealing with retailers Experience presenting and selling to large group buyers Excellent communication skills Ability to multitask Benefits Package: 45,000 - 50,000 OTE 100,000+ (Uncapped commission) Monday - Friday, Company Car or car allowance, Tailored Benefits Package If you are interested in the role or looking for something similar please contact our Managing Consultant, Emma Hardman If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Managing Consultant- Microsoft AI Solutions Lead At Capgemini Invent, we believe differenceλές drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE In this role you will play a key role in: Solutions Design: Leading the end to end design of AI driven business solutions using Microsoft technologies. Translating business challenges into scalable, secure, and high performing solutions. Collaborating with clients, delivery teams, and Microsoft to define solution roadmaps and strategies. Ensuring alignment with enterprise architecture, data governance, and security standards. Acting as a subject matter expert on Microsoft AI capabilities, including Azure OpenAI, Copilot Studio, and Power Platform AI Builder. Guiding clients in selecting and adopting the right Microsoft AI tools for their business needs. Staying ahead of Microsoft product updates and roadmap to advise clients on innovation opportunities. Leading product demos, proof of concepts, and workshops to showcase value and drive adoption. Serving as a trusted advisor to senior stakeholders, shaping AI strategy and solution vision. Supporting pre sales activities including proposal development, solutioning, and client presentations. Overseeing delivery quality, ensuring solutions meet business objectives and technical excellence. Mentoring and coaching junior consultants within the Microsoft practice. Operational Excellence Demonstrating a passion for high quality solutions, setting design standards and best practices Ensuring capacity, skills, and availability are maintained proactively Contributing to practice development, including operations, recruitment, and team activities Completing operational tasks with accuracy and timeliness to support smooth execution Advocating and contributing to the growth of the Microsoftvv practice and wider community YOUR PROFILE Solutions Consulting experience 8+ years' experience in consulting, product or technical Microsoft advisory. Proven experience in designing and delivering Microsoft based AI or data solutions. Nesta Strong understanding of Azure AI services, Power Platform, and Microsoft Copilot capabilities. Skilled at bridging business and technical domains, with excellent communication and consulting skills. Demonstrate functional expertise in Microsoft technologies, business processes, and cloud deployment. Brings an innovation mindset, crafting solutions for complex business and technical challenges. Experience in managing client and partner relationships, focus on value, impact and drive successful outcomes. Skilled at leading and mentoring teams, taking responsibility for performance and development. Confidence in delivering high quality hybrid presentations and workshops to senior business and technology leaders. Certifications numerosos> Professional degree (MSc, MBA or PhD) in Computer Science, Engineering, Finance, or Business. Microsoft certifications across Microsoft 365, Dynamics 365, Power Platform, Copilot, SharePoint, Azure, Fabric) are highly desirable. Product, Solutions and/or Delivery certifications are desirable. UK government security clearance (SC) preferred. Be at the forefront of AI innovation with access to Microsoft's latest technologies and partner ecosystem. Work on high impact projects across industries, shaping the future of intelligent business. Join a collaborative, inclusive, and forward thinking team within a global leader in digital transformation. Enjoy career development, training, and leadership opportunities tailored to your growthendido. WHAT YOU'LL LOVE ABOUT WORKING HERE We are a rapidly growing team who places our people and values at the heart of how we do business. You are joining a technology and innovation powerhouse with a focus on helping our clients bring to life the vision of an empowered digital workplace by applying various Microsoft Business Applications technologies (Dynamics 365 and Power Platform). You will help clients to achieve a more connected, end-to-end employee experience to unlock their creativity and productivity so that they can achieve outcomes faster. We build trusted relationships with our clients and partners, combining empathy and pragmatism, and ensuring that we help organisations embed sustainability and social value in their solutions. We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.