Role: Business Intelligence Analyst Location: St Ives, Cambridgeshire Hours: Monday to Friday, 37.5 hours a week Salary: £38,000 - £40,000 (DOE) We're looking to recruit an experienced, proactive Business Intelligence Analyst. This is a key role within the Finance team, responsible for leading the development and delivery of business intelligence reporting and analytics across the organisation. You will work closely with stakeholders across Distribution, Supply Chain, Finance, Commercial and IT, transforming complex business data into meaningful information, insights and recommendations that support operational and strategic decision-making. You will play an important role in driving performance improvement, reporting consistency and data-led decision-making across the business. Duties of a Business Intelligence Analyst: Lead the design, development and continuous improvement of Power BI dashboards and reporting solutions. Analyse data from systems including AS400, Fabric, Manhattan Active WMS, SAP and financial systems. Identify trends, risks, opportunities and root causes, delivering actionable insights and recommendations. Develop, maintain and enhance reporting and performance metrics across warehouse operations, inventory, transport, customer service, labour productivity, costs, budgets and financial performance. Ensure reporting information is accurate, relevant and aligned with business requirements. Own the validation, modelling and management of data used within reporting solutions. Ensure data accuracy, consistency and adherence to reporting standards across multiple business systems. Identify and deliver opportunities to automate reporting processes and improve analytical capability. Enhance existing dashboards and increase the accessibility and value of business information. Partner with stakeholders across Distribution, Supply Chain, Finance, Commercial and IT to understand business requirements and prioritise reporting needs. Deliver business intelligence solutions that support operational improvements and strategic objectives. What we would like from you: Essential: Advanced Power BI development experience. Strong SQL knowledge. Experience working with large and complex datasets. Experience translating business requirements into analytical solutions and recommendations. Experience presenting insights and recommendations to management-level stakeholders. Excellent Microsoft Excel skills. Strong analytical and problem-solving abilities. Experience developing operational and financial dashboards. Excellent communication and presentation skills. Strong attention to detail. Ability to prioritise and manage multiple projects effectively. A degree-level qualification in Business Analytics, Data Analytics, Computer Science, Information Systems, Mathematics, Statistics, Finance or a related discipline, or equivalent relevant experience. Desirable: Experience with Manhattan Active WMS. Experience with SAP and Microsoft Fabric. Experience working with AS400. Knowledge of DAX optimisation. Experience within Supply Chain, Warehouse or Logistics environments. Experience in financial reporting and cost analysis. If you are interested in this role, please apply below with your most recent CV. BEDFORDPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy Statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Aug 26, 2026
Full time
Role: Business Intelligence Analyst Location: St Ives, Cambridgeshire Hours: Monday to Friday, 37.5 hours a week Salary: £38,000 - £40,000 (DOE) We're looking to recruit an experienced, proactive Business Intelligence Analyst. This is a key role within the Finance team, responsible for leading the development and delivery of business intelligence reporting and analytics across the organisation. You will work closely with stakeholders across Distribution, Supply Chain, Finance, Commercial and IT, transforming complex business data into meaningful information, insights and recommendations that support operational and strategic decision-making. You will play an important role in driving performance improvement, reporting consistency and data-led decision-making across the business. Duties of a Business Intelligence Analyst: Lead the design, development and continuous improvement of Power BI dashboards and reporting solutions. Analyse data from systems including AS400, Fabric, Manhattan Active WMS, SAP and financial systems. Identify trends, risks, opportunities and root causes, delivering actionable insights and recommendations. Develop, maintain and enhance reporting and performance metrics across warehouse operations, inventory, transport, customer service, labour productivity, costs, budgets and financial performance. Ensure reporting information is accurate, relevant and aligned with business requirements. Own the validation, modelling and management of data used within reporting solutions. Ensure data accuracy, consistency and adherence to reporting standards across multiple business systems. Identify and deliver opportunities to automate reporting processes and improve analytical capability. Enhance existing dashboards and increase the accessibility and value of business information. Partner with stakeholders across Distribution, Supply Chain, Finance, Commercial and IT to understand business requirements and prioritise reporting needs. Deliver business intelligence solutions that support operational improvements and strategic objectives. What we would like from you: Essential: Advanced Power BI development experience. Strong SQL knowledge. Experience working with large and complex datasets. Experience translating business requirements into analytical solutions and recommendations. Experience presenting insights and recommendations to management-level stakeholders. Excellent Microsoft Excel skills. Strong analytical and problem-solving abilities. Experience developing operational and financial dashboards. Excellent communication and presentation skills. Strong attention to detail. Ability to prioritise and manage multiple projects effectively. A degree-level qualification in Business Analytics, Data Analytics, Computer Science, Information Systems, Mathematics, Statistics, Finance or a related discipline, or equivalent relevant experience. Desirable: Experience with Manhattan Active WMS. Experience with SAP and Microsoft Fabric. Experience working with AS400. Knowledge of DAX optimisation. Experience within Supply Chain, Warehouse or Logistics environments. Experience in financial reporting and cost analysis. If you are interested in this role, please apply below with your most recent CV. BEDFORDPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy Statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Business Developed Applications (BDApp) team is part of the Chief Digital Product Office (CDIO). We use modern technology and processes to provide software products, predominantly for the Customer Service Group (CSG), with opportunities to support services across HMRC and internationally. We develop new software and maintain around 140 existing and legacy products across HMRC. We also review our software to make sure it meets legislation, HMRC regulations and governance standards, while helping to reduce technical debt and complexity in the CSG BDApp environment. The IT Service Analyst will support the governance of our BDApp portfolio and help ensure our products meet HMRC governance requirements, GOV.UK responsibilities and internal incident management service level commitments. You will need a good understanding of Microsoft 365 and its capabilities, together with a willingness to learn and help improve the team's approach to governance. Job description As an IT Service Analyst, you will be part of a small multi-location team responsible for supporting the Business Developed Applications Service in CDIO. The team manages incident management activity and governance across the BDApp portfolio. You will work in a busy and changing environment, so you will need to be customer focused and committed to quality and continual service improvement. You will have the opportunity to develop new skills while supporting users, developers and internal CDIO colleagues to make sure our products support HMRC objectives. You will work with colleagues in the CDIO CSG BDApp team and the HMRC BDApp Central Governance team to maintain accurate documentation, meet appropriate standards and provide useful management information. You will also manage service incidents using HMRC's incident management process and help the team meet relevant Service Level Agreements (SLAs). Person specification We are looking for someone who has: Strong problem-solving skills, with the ability to diagnose issues, assess options, resolve problems and escalate when needed. You will be able to: Use incident management processes to support the timely resolution of service issues Carry out root cause analysis and help prevent repeat problems Create and maintain checklists, guidance and knowledge materials Use Microsoft 365 tools, such as SharePoint, Teams, Lists, Excel, Forms, Planner, Power Automate or Power BI, to manage information, support reporting and improve team processes Work independently, share information and support colleagues with service requests Identify opportunities to improve processes, documentation and ways of working Engage with users, developers and stakeholders to understand needs and support effective service outcomes Produce clear management information and reports within agreed timescales Support governance and compliance activity by helping ensure products, processes and documentation meet organisational standards Show an awareness of technical concepts, support models and terminology used within an IT service environment. Essential Criteria: Experience of working within an IT or customer service environment, with an understanding of service management principles such as service requests, Service Level Agreements (SLAs), escalation routes and support processes. Experience of working within established governance frameworks, adhering to organisational policies, procedures, and best practice, whilst maintaining accurate and up-to-date documentation. Proven ability to build and maintain effective working relationships with customers, users and stakeholders, providing high-quality support and collaborating with colleagues to achieve shared objectives. Experience of gathering, analysing, and presenting information, producing accurate and timely reports to support operational performance and informed decision-making. Experience of identifying opportunities to improve processes, systems, or ways of working, contributing to service enhancements and continuous improvement initiatives. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Changing and Improving Working Together Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV, to include your job history and experience, covering up to your last 5 jobs/roles. Please do not exceed 100-words per role in the job history section of the CV. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. You must make sure that you include examples to demonstrate how you meet the criteria being asked for when you write your Personal Statement. If you do not include examples then we will be unable to assess your experience accurately. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked behaviour-based questions, to explore what you are capable of, and you will also be asked strength-based questions to explore your motivations relevant to the job role. This is an example of a strengths-based question : "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview . click apply for full job details
Aug 26, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Business Developed Applications (BDApp) team is part of the Chief Digital Product Office (CDIO). We use modern technology and processes to provide software products, predominantly for the Customer Service Group (CSG), with opportunities to support services across HMRC and internationally. We develop new software and maintain around 140 existing and legacy products across HMRC. We also review our software to make sure it meets legislation, HMRC regulations and governance standards, while helping to reduce technical debt and complexity in the CSG BDApp environment. The IT Service Analyst will support the governance of our BDApp portfolio and help ensure our products meet HMRC governance requirements, GOV.UK responsibilities and internal incident management service level commitments. You will need a good understanding of Microsoft 365 and its capabilities, together with a willingness to learn and help improve the team's approach to governance. Job description As an IT Service Analyst, you will be part of a small multi-location team responsible for supporting the Business Developed Applications Service in CDIO. The team manages incident management activity and governance across the BDApp portfolio. You will work in a busy and changing environment, so you will need to be customer focused and committed to quality and continual service improvement. You will have the opportunity to develop new skills while supporting users, developers and internal CDIO colleagues to make sure our products support HMRC objectives. You will work with colleagues in the CDIO CSG BDApp team and the HMRC BDApp Central Governance team to maintain accurate documentation, meet appropriate standards and provide useful management information. You will also manage service incidents using HMRC's incident management process and help the team meet relevant Service Level Agreements (SLAs). Person specification We are looking for someone who has: Strong problem-solving skills, with the ability to diagnose issues, assess options, resolve problems and escalate when needed. You will be able to: Use incident management processes to support the timely resolution of service issues Carry out root cause analysis and help prevent repeat problems Create and maintain checklists, guidance and knowledge materials Use Microsoft 365 tools, such as SharePoint, Teams, Lists, Excel, Forms, Planner, Power Automate or Power BI, to manage information, support reporting and improve team processes Work independently, share information and support colleagues with service requests Identify opportunities to improve processes, documentation and ways of working Engage with users, developers and stakeholders to understand needs and support effective service outcomes Produce clear management information and reports within agreed timescales Support governance and compliance activity by helping ensure products, processes and documentation meet organisational standards Show an awareness of technical concepts, support models and terminology used within an IT service environment. Essential Criteria: Experience of working within an IT or customer service environment, with an understanding of service management principles such as service requests, Service Level Agreements (SLAs), escalation routes and support processes. Experience of working within established governance frameworks, adhering to organisational policies, procedures, and best practice, whilst maintaining accurate and up-to-date documentation. Proven ability to build and maintain effective working relationships with customers, users and stakeholders, providing high-quality support and collaborating with colleagues to achieve shared objectives. Experience of gathering, analysing, and presenting information, producing accurate and timely reports to support operational performance and informed decision-making. Experience of identifying opportunities to improve processes, systems, or ways of working, contributing to service enhancements and continuous improvement initiatives. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Changing and Improving Working Together Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV, to include your job history and experience, covering up to your last 5 jobs/roles. Please do not exceed 100-words per role in the job history section of the CV. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. You must make sure that you include examples to demonstrate how you meet the criteria being asked for when you write your Personal Statement. If you do not include examples then we will be unable to assess your experience accurately. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked behaviour-based questions, to explore what you are capable of, and you will also be asked strength-based questions to explore your motivations relevant to the job role. This is an example of a strengths-based question : "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview . click apply for full job details
Make Your Mark as an Insight Lead (Customer Experience) at Storio group About the role As our Insight Lead, you sit at the critical intersection of manufacturing, customer care, and shipping. You will connect the dots across fragmented data sets to uncover operational trends, risks, and commercial opportunities across our supply chain. Reporting to our Head of Analytics in London, you will lead a small team analysts based in Amsterdam while collaborating with cross-functional partners to improve our end-to-end customer journey. You will shape our operations strategy by bridging technical data analysis with practical business value. Through your work, you will guide our channel strategies, influence planning accuracy, and help us build a better experience for our customers every day. How you embrace curiosity daily Connect data from AI bots, human support interactions, factory metrics, and logistics milestones to uncover hidden commercial value. Analyze support tickets, chat logs, and CSAT or NPS scores to find root causes of customer issues and share findings with team partners. Evaluate contact per order metrics and present clear recommendations that drive self-service adoption and operational process improvements. Build and maintain automated dashboards that deliver accurate, single-source-of-truth reporting for business stakeholders. Investigate unified journey analytics and develop business cases for technical tools, AI implementations, and channel optimizations. Partner with the Planning Lead to integrate objective data insights into care, shipping, and production forecasting. Create a value-impact framework to triage competing operational requests and keep team resources focused on high-value goals. How you make your mark Positively influence Cost per Order by mapping supply chain efficiency opportunities directly to business value. Quantify the financial difference between the cost of failure and the value of resolution to justify operational pivots. Build a 6 to 18 month roadmap for proactive outreach moments that boost overall Customer Lifetime Value. Develop an operational framework that feeds production line quality and lead time data directly into the customer experience ecosystem. Coach a small team of analysts, building their technical skills and transforming reactive reporting into proactive value hunting. Strengthen the link between operations data and core business outcomes like margin, revenue, and overall efficiency. What you bring to the team Significant experience in customer experience analytics, business intelligence, or customer insights. Proven background in direct people management, with a track record of developing analyst talent. Advanced technical skill in data analytics and data modeling across disparate platforms like Zendesk and Looker. Hands on experience or strong working interest in AI automation tools such as Claude and Hex. Strong commercial acumen with an ability to translate complex data into clear operational language. Demonstrated ability to prioritize high value objectives and manage stakeholder expectations in fast paced environments. What sets you apart Direct experience working within supply chain or manufacturing analytics environments. Experience integrating production line metrics into broader customer support and logistics ecosystems.
Aug 26, 2026
Full time
Make Your Mark as an Insight Lead (Customer Experience) at Storio group About the role As our Insight Lead, you sit at the critical intersection of manufacturing, customer care, and shipping. You will connect the dots across fragmented data sets to uncover operational trends, risks, and commercial opportunities across our supply chain. Reporting to our Head of Analytics in London, you will lead a small team analysts based in Amsterdam while collaborating with cross-functional partners to improve our end-to-end customer journey. You will shape our operations strategy by bridging technical data analysis with practical business value. Through your work, you will guide our channel strategies, influence planning accuracy, and help us build a better experience for our customers every day. How you embrace curiosity daily Connect data from AI bots, human support interactions, factory metrics, and logistics milestones to uncover hidden commercial value. Analyze support tickets, chat logs, and CSAT or NPS scores to find root causes of customer issues and share findings with team partners. Evaluate contact per order metrics and present clear recommendations that drive self-service adoption and operational process improvements. Build and maintain automated dashboards that deliver accurate, single-source-of-truth reporting for business stakeholders. Investigate unified journey analytics and develop business cases for technical tools, AI implementations, and channel optimizations. Partner with the Planning Lead to integrate objective data insights into care, shipping, and production forecasting. Create a value-impact framework to triage competing operational requests and keep team resources focused on high-value goals. How you make your mark Positively influence Cost per Order by mapping supply chain efficiency opportunities directly to business value. Quantify the financial difference between the cost of failure and the value of resolution to justify operational pivots. Build a 6 to 18 month roadmap for proactive outreach moments that boost overall Customer Lifetime Value. Develop an operational framework that feeds production line quality and lead time data directly into the customer experience ecosystem. Coach a small team of analysts, building their technical skills and transforming reactive reporting into proactive value hunting. Strengthen the link between operations data and core business outcomes like margin, revenue, and overall efficiency. What you bring to the team Significant experience in customer experience analytics, business intelligence, or customer insights. Proven background in direct people management, with a track record of developing analyst talent. Advanced technical skill in data analytics and data modeling across disparate platforms like Zendesk and Looker. Hands on experience or strong working interest in AI automation tools such as Claude and Hex. Strong commercial acumen with an ability to translate complex data into clear operational language. Demonstrated ability to prioritize high value objectives and manage stakeholder expectations in fast paced environments. What sets you apart Direct experience working within supply chain or manufacturing analytics environments. Experience integrating production line metrics into broader customer support and logistics ecosystems.
Securities & Derivatives Analyst Location: Belfast, Titanic Quarter Contract Type: Temporary, 12 Months, Hybrid 3 days in the office Daily Rate: 250 via umbrella Role Overview: As a Securities & Derivatives Analyst, the successful candidate will engage daily with external clients, the Front Office trading and sales teams, internal stakeholders, and third-party vendors. The primary focus will be on reconciling exception items and resolving issues at their root cause. This role offers a unique chance to contribute to process improvements while ensuring compliance with applicable regulations. Key Responsibilities: Assist clients with all trade confirmation-related issues. Maintain close liaison with internal businesses and stakeholders. Raise and resolve issues and breaks in a timely, risk-conscious manner. Produce accurate reporting statements for effective oversight of client accounts. Contribute to process improvement initiatives. Understand and ensure compliance with relevant regulatory requirements. Assist with client onboarding processes. What Our Client Needs from You: Experience in a legal or financial services organisation is preferable. Proven track record of delivering results in a challenging and changing environment. Excellent communication skills, with the ability to engage various stakeholders. Strong analytical skills with the ability to interpret data effectively. Keen attention to detail and a proactive approach to problem-solving. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 26, 2026
Seasonal
Securities & Derivatives Analyst Location: Belfast, Titanic Quarter Contract Type: Temporary, 12 Months, Hybrid 3 days in the office Daily Rate: 250 via umbrella Role Overview: As a Securities & Derivatives Analyst, the successful candidate will engage daily with external clients, the Front Office trading and sales teams, internal stakeholders, and third-party vendors. The primary focus will be on reconciling exception items and resolving issues at their root cause. This role offers a unique chance to contribute to process improvements while ensuring compliance with applicable regulations. Key Responsibilities: Assist clients with all trade confirmation-related issues. Maintain close liaison with internal businesses and stakeholders. Raise and resolve issues and breaks in a timely, risk-conscious manner. Produce accurate reporting statements for effective oversight of client accounts. Contribute to process improvement initiatives. Understand and ensure compliance with relevant regulatory requirements. Assist with client onboarding processes. What Our Client Needs from You: Experience in a legal or financial services organisation is preferable. Proven track record of delivering results in a challenging and changing environment. Excellent communication skills, with the ability to engage various stakeholders. Strong analytical skills with the ability to interpret data effectively. Keen attention to detail and a proactive approach to problem-solving. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Python Developer (Contract, Hybrid) Job Description Overview We are seeking a Python Developer to join a high-performing regulatory technology team within a leading investment bank. The successful candidate will design and develop scalable solutions supporting regulatory reporting platforms, ensuring compliance with evolving financial regulations while processing high volumes of transaction data. This role combines hands-on software engineering, data analysis, platform enhancement, and close collaboration with regulatory and business stakeholders. Key Responsibilities Design, develop and maintain enterprise-grade Python applications supporting regulatory reporting and compliance functions. Partner with Business Analysts, Compliance teams and Transaction Reporting SMEs to translate complex regulatory requirements into technical solutions. Build highly scalable data processing pipelines capable of handling millions of daily financial transactions. Conduct detailed data analysis, investigations, and root-cause assessments relating to reporting breaches and regulatory inquiries. Develop reconciliation and validation frameworks to ensure reporting accuracy and data integrity. Support remediation initiatives through the design of historical replay and data reconstruction capabilities. Drive system enhancements focused on performance, reliability, auditability and operational resilience. Manage and support software releases through the full development lifecycle, including testing, deployment and production support. Collaborate with cross-functional technology teams to deliver regulatory change programmes and strategic platform improvements. Required Skills & Experience Strong commercial Experience developing applications in Python . Proven Experience within investment banking , capital markets or financial services environments. Experience building scalable, high-volume data processing solutions. Strong understanding of transaction processing, financial data flows and regulatory reporting systems. Experience developing APIs and web applications using Flask or similar Python frameworks. Advanced SQL and database development Experience, ideally with Oracle Database . Strong data analysis and manipulation skills using Pandas . Experience developing reconciliation, validation or control frameworks. Knowledge of software engineering best practices, CI/CD and release management. Excellent stakeholder engagement skills, with Experience working directly with business and regulatory reporting teams. Desirable Experience Experience with transaction reporting regulations such as MiFID II , EMIR , SFTR , or similar. Experience with Elasticsearch . Knowledge of event-driven architectures and data replay/reprocessing frameworks. Experience with scheduling and orchestration tools such as Quartz . Exposure to regulatory remediation programmes and audit-driven development practices. Understanding of parallel processing and distributed computing techniques. Technical Stack Python Flask Pandas Oracle Database Elasticsearch Quartz Scheduler Git CI/CD Tooling Location Bromley, UK Rate/Salary .00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Aug 25, 2026
Contractor
Job Title: Python Developer (Contract, Hybrid) Job Description Overview We are seeking a Python Developer to join a high-performing regulatory technology team within a leading investment bank. The successful candidate will design and develop scalable solutions supporting regulatory reporting platforms, ensuring compliance with evolving financial regulations while processing high volumes of transaction data. This role combines hands-on software engineering, data analysis, platform enhancement, and close collaboration with regulatory and business stakeholders. Key Responsibilities Design, develop and maintain enterprise-grade Python applications supporting regulatory reporting and compliance functions. Partner with Business Analysts, Compliance teams and Transaction Reporting SMEs to translate complex regulatory requirements into technical solutions. Build highly scalable data processing pipelines capable of handling millions of daily financial transactions. Conduct detailed data analysis, investigations, and root-cause assessments relating to reporting breaches and regulatory inquiries. Develop reconciliation and validation frameworks to ensure reporting accuracy and data integrity. Support remediation initiatives through the design of historical replay and data reconstruction capabilities. Drive system enhancements focused on performance, reliability, auditability and operational resilience. Manage and support software releases through the full development lifecycle, including testing, deployment and production support. Collaborate with cross-functional technology teams to deliver regulatory change programmes and strategic platform improvements. Required Skills & Experience Strong commercial Experience developing applications in Python . Proven Experience within investment banking , capital markets or financial services environments. Experience building scalable, high-volume data processing solutions. Strong understanding of transaction processing, financial data flows and regulatory reporting systems. Experience developing APIs and web applications using Flask or similar Python frameworks. Advanced SQL and database development Experience, ideally with Oracle Database . Strong data analysis and manipulation skills using Pandas . Experience developing reconciliation, validation or control frameworks. Knowledge of software engineering best practices, CI/CD and release management. Excellent stakeholder engagement skills, with Experience working directly with business and regulatory reporting teams. Desirable Experience Experience with transaction reporting regulations such as MiFID II , EMIR , SFTR , or similar. Experience with Elasticsearch . Knowledge of event-driven architectures and data replay/reprocessing frameworks. Experience with scheduling and orchestration tools such as Quartz . Exposure to regulatory remediation programmes and audit-driven development practices. Understanding of parallel processing and distributed computing techniques. Technical Stack Python Flask Pandas Oracle Database Elasticsearch Quartz Scheduler Git CI/CD Tooling Location Bromley, UK Rate/Salary .00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Senior Contracting Performance Manager Job Introduction At Tarmac, who you are matters. We are looking for a strategic, commercially minded and transformational leader to join our National Performance team as a Senior Contracting Performance Manager. This is a rare opportunity to play a pivotal role in shaping the future performance of one of the UK's leading contracting businesses, delivering measurable improvements that drive growth, efficiency and long-term success. Based within our National Performance division, you'll work closely with senior leaders across the business to optimise performance, lead major improvement programmes and support the delivery of ambitious business objectives. Reporting to the Contracting Performance Director, you'll be at the forefront of driving operational excellence, leading initiatives designed to improve profitability, maximise efficiency and embed a culture of continuous improvement across the contracting business. This is a highly visible leadership role, offering the opportunity to influence national strategy, develop high-performing teams and engage with key stakeholders across the UK and wider CRH network. What You'll Be Doing Developing and implementing a comprehensive continuous improvement strategy aligned with national contracting objectives Identifying, leading and delivering optimisation projects that drive operational efficiencies, cost savings and commercial performance improvements Managing and developing a team of Continuous Improvement Analysts, creating a high-performance culture focused on innovation, collaboration and results Establishing and maintaining performance management frameworks, dashboards and reporting tools that provide clear insight into business performance Analysing operational data, identifying trends and performance gaps, and facilitating root cause analysis to create sustainable solutions Working closely with regional and national operational teams to review KPIs, agree improvement plans and drive accountability for results Partnering with senior leaders to develop joined-up strategies that maximise value across the contracting business Driving engagement with internal stakeholders, external customers and industry bodies to enhance collaboration, identify opportunities and strengthen Tarmac's market position Championing change, innovation and best practice, ensuring continuous improvement is embedded throughout the organisation What We Are Looking For Significant experience in performance management, continuous improvement, operational leadership or transformation roles within contracting, infrastructure, construction or a related sector Strong commercial awareness with a proven ability to deliver measurable improvements in financial and operational performance Demonstrable experience leading large-scale improvement programmes and managing multiple complex projects simultaneously Exceptional analytical skills, with the ability to turn complex data into meaningful insights and strategic recommendations Experience developing performance frameworks, reporting systems and KPI-driven improvement plans Proven leadership capability with a track record of building, motivating and developing high-performing teams Excellent stakeholder management and influencing skills, with the confidence to engage effectively at all levels of the organisation Strong knowledge of Lean, Six Sigma or other continuous improvement methodologies Outstanding communication and presentation skills, with the ability to inspire change and secure buy-in across diverse stakeholder groups Degree-level qualification (or equivalent) in Civil Engineering, Construction Management, Business or a related discipline. Higher-level qualifications would be advantageous Most importantly, you'll be a natural change agent who enjoys challenging the status quo, identifying opportunities for improvement and helping teams achieve exceptional results. You'll thrive in a fast-paced environment, bring energy and resilience to every challenge, and be passionate about creating lasting value for the business and its customers. Why Tarmac Bonus scheme Enhanced holiday entitlementContributory pension scheme Access to the Tarmac Reward website with discounts on retailers, holidays, etc. Access to our Employee Assistance helpline for free and confidential advice Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause Training and development opportunities Tarmac is committed to being a Forces friendly employer. If you're coming from a military background, we'll support your transition and help you build a successful career with us. We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you. Please note: we sometimes close roles early due to high interest, so don't wait too long!
Aug 25, 2026
Full time
Senior Contracting Performance Manager Job Introduction At Tarmac, who you are matters. We are looking for a strategic, commercially minded and transformational leader to join our National Performance team as a Senior Contracting Performance Manager. This is a rare opportunity to play a pivotal role in shaping the future performance of one of the UK's leading contracting businesses, delivering measurable improvements that drive growth, efficiency and long-term success. Based within our National Performance division, you'll work closely with senior leaders across the business to optimise performance, lead major improvement programmes and support the delivery of ambitious business objectives. Reporting to the Contracting Performance Director, you'll be at the forefront of driving operational excellence, leading initiatives designed to improve profitability, maximise efficiency and embed a culture of continuous improvement across the contracting business. This is a highly visible leadership role, offering the opportunity to influence national strategy, develop high-performing teams and engage with key stakeholders across the UK and wider CRH network. What You'll Be Doing Developing and implementing a comprehensive continuous improvement strategy aligned with national contracting objectives Identifying, leading and delivering optimisation projects that drive operational efficiencies, cost savings and commercial performance improvements Managing and developing a team of Continuous Improvement Analysts, creating a high-performance culture focused on innovation, collaboration and results Establishing and maintaining performance management frameworks, dashboards and reporting tools that provide clear insight into business performance Analysing operational data, identifying trends and performance gaps, and facilitating root cause analysis to create sustainable solutions Working closely with regional and national operational teams to review KPIs, agree improvement plans and drive accountability for results Partnering with senior leaders to develop joined-up strategies that maximise value across the contracting business Driving engagement with internal stakeholders, external customers and industry bodies to enhance collaboration, identify opportunities and strengthen Tarmac's market position Championing change, innovation and best practice, ensuring continuous improvement is embedded throughout the organisation What We Are Looking For Significant experience in performance management, continuous improvement, operational leadership or transformation roles within contracting, infrastructure, construction or a related sector Strong commercial awareness with a proven ability to deliver measurable improvements in financial and operational performance Demonstrable experience leading large-scale improvement programmes and managing multiple complex projects simultaneously Exceptional analytical skills, with the ability to turn complex data into meaningful insights and strategic recommendations Experience developing performance frameworks, reporting systems and KPI-driven improvement plans Proven leadership capability with a track record of building, motivating and developing high-performing teams Excellent stakeholder management and influencing skills, with the confidence to engage effectively at all levels of the organisation Strong knowledge of Lean, Six Sigma or other continuous improvement methodologies Outstanding communication and presentation skills, with the ability to inspire change and secure buy-in across diverse stakeholder groups Degree-level qualification (or equivalent) in Civil Engineering, Construction Management, Business or a related discipline. Higher-level qualifications would be advantageous Most importantly, you'll be a natural change agent who enjoys challenging the status quo, identifying opportunities for improvement and helping teams achieve exceptional results. You'll thrive in a fast-paced environment, bring energy and resilience to every challenge, and be passionate about creating lasting value for the business and its customers. Why Tarmac Bonus scheme Enhanced holiday entitlementContributory pension scheme Access to the Tarmac Reward website with discounts on retailers, holidays, etc. Access to our Employee Assistance helpline for free and confidential advice Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause Training and development opportunities Tarmac is committed to being a Forces friendly employer. If you're coming from a military background, we'll support your transition and help you build a successful career with us. We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you. Please note: we sometimes close roles early due to high interest, so don't wait too long!
Senior Billing Analyst Maidenhead, Berkshire Hybrid Working Full Time Marc Daniels Specialist Recruitment is partnering with a leading international organisation to recruit a Senior Billing Analyst to join a growing finance operations team based in Maidenhead. This is an exciting opportunity for an experienced billing professional who enjoys working with complex data, driving process improvements, and partnering with stakeholders across a fast-paced, evolving business. The successful candidate will play a key role in ensuring the timely and accurate delivery of high-volume billing activity while helping to enhance systems, controls, and operational performance. The role offers significant exposure across multiple business functions and would suit an analytical individual who thrives on problem-solving, continuous improvement, and delivering excellent customer outcomes. Key Responsibilities Oversee the delivery of accurate and timely monthly billing cycles, ensuring the integrity of large and complex datasets. Perform detailed reconciliations, data validation, and investigation of billing discrepancies. Lead root cause analysis activities and provide meaningful reporting and recommendations to senior management. Act as a subject matter expert for billing processes and support key business projects and transformation initiatives. Drive continuous improvement across billing operations, identifying opportunities to improve efficiency, controls, accuracy, and customer experience. Partner with internal stakeholders to support the implementation of new products, services, and operational changes. Analyse large volumes of financial and operational data to support business decision-making and performance monitoring. Support audit requirements by providing analysis, documentation, and responses to internal and external stakeholders. Contribute to the development of reporting frameworks, KPIs, and operational metrics. Mentor and support colleagues, promoting best practice and helping to drive high performance across the team. The Successful Candidate Minimum of 5 years' experience within billing operations, finance operations, revenue assurance, or a similar analytical environment. Strong experience managing complex billing processes within a fast-paced and high-volume organisation. Advanced Excel skills, including the ability to manipulate and analyse large datasets. Proven ability to identify process inefficiencies and successfully deliver operational improvements. Strong analytical and problem-solving skills, with exceptional attention to detail. Experience working with ERP or finance systems; exposure to NetSuite or similar platforms would be advantageous. Excellent stakeholder management skills, with the confidence to communicate complex information clearly to both finance and non-finance audiences. Strong presentation skills and experience engaging with senior stakeholders. Ability to manage multiple priorities, work to deadlines, and perform effectively under pressure. Demonstrable leadership qualities with the capability to guide, influence, and support others. Ambitious, proactive, and committed to continuous professional development. What's on Offer Competitive salary and benefits package Hybrid working arrangement Career development and progression opportunities Exposure to business-critical projects and transformation initiatives Collaborative and supportive working environment Opportunity to join a growing organisation during an exciting period of change and expansion Diversity & Inclusion Our client is committed to creating an inclusive workplace where everyone can succeed and contribute. Applications are welcomed from all suitably qualified candidates regardless of background, identity, or experience. By applying, you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data. Unfortunately, due to the high volume of applications expected, only shortlisted candidates will be contacted. If you have not heard from us within 14 days, please assume that your application has not been successful on this occasion.
Aug 25, 2026
Full time
Senior Billing Analyst Maidenhead, Berkshire Hybrid Working Full Time Marc Daniels Specialist Recruitment is partnering with a leading international organisation to recruit a Senior Billing Analyst to join a growing finance operations team based in Maidenhead. This is an exciting opportunity for an experienced billing professional who enjoys working with complex data, driving process improvements, and partnering with stakeholders across a fast-paced, evolving business. The successful candidate will play a key role in ensuring the timely and accurate delivery of high-volume billing activity while helping to enhance systems, controls, and operational performance. The role offers significant exposure across multiple business functions and would suit an analytical individual who thrives on problem-solving, continuous improvement, and delivering excellent customer outcomes. Key Responsibilities Oversee the delivery of accurate and timely monthly billing cycles, ensuring the integrity of large and complex datasets. Perform detailed reconciliations, data validation, and investigation of billing discrepancies. Lead root cause analysis activities and provide meaningful reporting and recommendations to senior management. Act as a subject matter expert for billing processes and support key business projects and transformation initiatives. Drive continuous improvement across billing operations, identifying opportunities to improve efficiency, controls, accuracy, and customer experience. Partner with internal stakeholders to support the implementation of new products, services, and operational changes. Analyse large volumes of financial and operational data to support business decision-making and performance monitoring. Support audit requirements by providing analysis, documentation, and responses to internal and external stakeholders. Contribute to the development of reporting frameworks, KPIs, and operational metrics. Mentor and support colleagues, promoting best practice and helping to drive high performance across the team. The Successful Candidate Minimum of 5 years' experience within billing operations, finance operations, revenue assurance, or a similar analytical environment. Strong experience managing complex billing processes within a fast-paced and high-volume organisation. Advanced Excel skills, including the ability to manipulate and analyse large datasets. Proven ability to identify process inefficiencies and successfully deliver operational improvements. Strong analytical and problem-solving skills, with exceptional attention to detail. Experience working with ERP or finance systems; exposure to NetSuite or similar platforms would be advantageous. Excellent stakeholder management skills, with the confidence to communicate complex information clearly to both finance and non-finance audiences. Strong presentation skills and experience engaging with senior stakeholders. Ability to manage multiple priorities, work to deadlines, and perform effectively under pressure. Demonstrable leadership qualities with the capability to guide, influence, and support others. Ambitious, proactive, and committed to continuous professional development. What's on Offer Competitive salary and benefits package Hybrid working arrangement Career development and progression opportunities Exposure to business-critical projects and transformation initiatives Collaborative and supportive working environment Opportunity to join a growing organisation during an exciting period of change and expansion Diversity & Inclusion Our client is committed to creating an inclusive workplace where everyone can succeed and contribute. Applications are welcomed from all suitably qualified candidates regardless of background, identity, or experience. By applying, you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data. Unfortunately, due to the high volume of applications expected, only shortlisted candidates will be contacted. If you have not heard from us within 14 days, please assume that your application has not been successful on this occasion.
Role Profile Deliver a range of high level technical business support tasks to deliver high quality outputs which satisfy stakeholder needs to aid change initiatives, implementations and overall business decision making processes. May supervise a small team. Key Responsibilities Investigate suspected fraud and Economic Crime cases, using system intelligence, data, and customer information to identify risk, confirm activity, and support fair, customer-focused outcomes. Engage directly with customers impacted by fraud and scams, providing clear, empathetic support and explaining investigation outcomes in a sensitive and proportionate way. Own and support Fraud and Transaction Monitoring Management Information (MI), ensuring data is accurate, timely, and suitable for regulatory reporting, risk oversight, and senior colleague insight. Safely and compliantly extract, manage, and analyse data from Group systems such as GDW, EDH, PEGA, and core fraud platforms to support investigations and MI production. Future development opportunity around Google Cloud Platform (GCP), the group is undertaking a significant transformation to house all core data within GCP. Develop, maintain, and enhance Power BI dashboards and reports, providing insight into fraud trends, losses, recoveries, rule performance, and customer impact. Use PowerBI, SharePoint and Power Automate to streamline MI processes, improve data controls, reduce manual effort, and enhance reporting quality. Analyse Transaction Monitoring and Fraud rule outputs, using investigation findings and MI to assess effectiveness, identify emerging risks, and inform rule optimisation. Contribute to root cause analysis following fraud events, translating learning into control improvements, enhanced customer protections, and MI enhancements. Work collaboratively with Group Economic Crime, Fraud Operations, Risk, and Technology teams to continuously improve fraud strategy, data quality, and customer outcomes. Key Skills and Experience Strong investigative and analytical skills, with confidence interpreting complex data to form sound, evidence-based judgments, a collaborative perspective, with a solid focus on protecting customers and strengthening defenses through insight. Experience or a strong interest in fraud investigation and customer case handling, with an appreciation of customer vulnerability and fair treatment with good awareness of Economic Crime and Fraud risks, including current and emerging fraud trends. Experience producing and maintaining fraud or risk MI, with hands on capability in Power BI (or a strong desire to develop this skill). Technical confidence working with Power BI, SharePoint, Power Automate, and data sources used in Financial Crime environments. Ability to explain data, insight, and risk clearly to both technical and non-technical colleagues. Confirmed ability to operate optimally in a fast-paced environment, balancing investigation activity with MI deliverables. Confidence to challenge existing processes, suggest data oriented improvements, and support continuous improvement. Location Isle of Man Contract type Permanent
Aug 25, 2026
Full time
Role Profile Deliver a range of high level technical business support tasks to deliver high quality outputs which satisfy stakeholder needs to aid change initiatives, implementations and overall business decision making processes. May supervise a small team. Key Responsibilities Investigate suspected fraud and Economic Crime cases, using system intelligence, data, and customer information to identify risk, confirm activity, and support fair, customer-focused outcomes. Engage directly with customers impacted by fraud and scams, providing clear, empathetic support and explaining investigation outcomes in a sensitive and proportionate way. Own and support Fraud and Transaction Monitoring Management Information (MI), ensuring data is accurate, timely, and suitable for regulatory reporting, risk oversight, and senior colleague insight. Safely and compliantly extract, manage, and analyse data from Group systems such as GDW, EDH, PEGA, and core fraud platforms to support investigations and MI production. Future development opportunity around Google Cloud Platform (GCP), the group is undertaking a significant transformation to house all core data within GCP. Develop, maintain, and enhance Power BI dashboards and reports, providing insight into fraud trends, losses, recoveries, rule performance, and customer impact. Use PowerBI, SharePoint and Power Automate to streamline MI processes, improve data controls, reduce manual effort, and enhance reporting quality. Analyse Transaction Monitoring and Fraud rule outputs, using investigation findings and MI to assess effectiveness, identify emerging risks, and inform rule optimisation. Contribute to root cause analysis following fraud events, translating learning into control improvements, enhanced customer protections, and MI enhancements. Work collaboratively with Group Economic Crime, Fraud Operations, Risk, and Technology teams to continuously improve fraud strategy, data quality, and customer outcomes. Key Skills and Experience Strong investigative and analytical skills, with confidence interpreting complex data to form sound, evidence-based judgments, a collaborative perspective, with a solid focus on protecting customers and strengthening defenses through insight. Experience or a strong interest in fraud investigation and customer case handling, with an appreciation of customer vulnerability and fair treatment with good awareness of Economic Crime and Fraud risks, including current and emerging fraud trends. Experience producing and maintaining fraud or risk MI, with hands on capability in Power BI (or a strong desire to develop this skill). Technical confidence working with Power BI, SharePoint, Power Automate, and data sources used in Financial Crime environments. Ability to explain data, insight, and risk clearly to both technical and non-technical colleagues. Confirmed ability to operate optimally in a fast-paced environment, balancing investigation activity with MI deliverables. Confidence to challenge existing processes, suggest data oriented improvements, and support continuous improvement. Location Isle of Man Contract type Permanent
Role : Water Network Technician Location: South Wales Day rate: Competitive Contract: 6 month contract The Role We are looking for a Water Network Technician to support the operation and performance of a regional water distribution network. The role focuses on maintaining service standards, resolving network issues, supporting customers, and driving continuous improvement across water quality, pressure, flow and supply reliability. Key Responsibilities Support the safe and efficient operation of the water distribution network. Investigate network performance issues and implement improvements. Work closely with operational teams, analysts and contractors to deliver excellent customer service. Maintain accurate operational records and ensure compliance with company standards. Assist with incident response and emergency activities. Support complaint investigations and identify root causes of recurring issues. Participate in an emergency standby rota. Requirements Experience in water network operations, utilities, leakage, hydraulics or a related field. Strong customer service and problem-solving skills. Ability to analyse issues and recommend practical solutions. Excellent communication and stakeholder management skills. Full UK driving licence. Relevant technical qualification or equivalent industry experience. What You'll Bring A proactive and customer-focused approach. Strong organisational and teamwork skills. A commitment to safety, compliance and continuous improvement. The ability to work independently and under pressure
Aug 24, 2026
Full time
Role : Water Network Technician Location: South Wales Day rate: Competitive Contract: 6 month contract The Role We are looking for a Water Network Technician to support the operation and performance of a regional water distribution network. The role focuses on maintaining service standards, resolving network issues, supporting customers, and driving continuous improvement across water quality, pressure, flow and supply reliability. Key Responsibilities Support the safe and efficient operation of the water distribution network. Investigate network performance issues and implement improvements. Work closely with operational teams, analysts and contractors to deliver excellent customer service. Maintain accurate operational records and ensure compliance with company standards. Assist with incident response and emergency activities. Support complaint investigations and identify root causes of recurring issues. Participate in an emergency standby rota. Requirements Experience in water network operations, utilities, leakage, hydraulics or a related field. Strong customer service and problem-solving skills. Ability to analyse issues and recommend practical solutions. Excellent communication and stakeholder management skills. Full UK driving licence. Relevant technical qualification or equivalent industry experience. What You'll Bring A proactive and customer-focused approach. Strong organisational and teamwork skills. A commitment to safety, compliance and continuous improvement. The ability to work independently and under pressure
Oracle Technical Support Lead - Warehouse Management Cloud (WMS) Salary: Up to £95,000 + Benefits Job Type: Permanent Location: Belfast or London, UK Working Pattern: Hybrid Working Hours: 40 hours per week, Full Time A globally recognised consultancy is looking for an experienced Oracle Warehouse Management Cloud (WMS) Technical Support Lead to provide technical leadership and specialist support across a complex enterprise Oracle WMS environment. This is a hands on technical position combining Oracle WMS Cloud support, configuration, integrations, reporting and incident management. You will act as a subject matter expert for WMS, working closely with integration and reporting teams to troubleshoot complex issues, deliver system changes and ensure warehouse operations are effectively supported. Responsibilities for the Oracle Technical Support Lead - WMS: Provide technical leadership and specialist support across Oracle Warehouse Management Cloud (WMS) Troubleshoot complex WMS incidents, identifying root causes and implementing effective resolutions Support reporting analysts with WMS reporting issues and troubleshoot the underlying reporting environment Work closely with integration teams to investigate and resolve technical integration issues Deliver WMS components as part of scheduled service releases Implement configuration changes and fixes across Oracle WMS modules Support inbound warehouse processes and associated WMS configurations Support end to end outbound fulfilment processes Provide expertise across warehouse inventory control, optimisation and inventory visibility Support License Plate Number (LPN) management and associated warehouse processes Configure warehouse structures, operational rules and fulfilment processes Work across APIs, integrations and reporting to maintain reliable communication between WMS and wider enterprise systems Take ownership of WMS incidents through investigation, resolution and closure Provide technical guidance to wider support, integration and business teams Essential Skills & Experience for the Oracle Technical Support Lead - WMS: Strong hands on experience with Oracle Warehouse Management Cloud / Oracle WMS Cloud Experience configuring and supporting inbound warehouse processes Strong understanding of end to end outbound fulfilment Experience with warehouse inventory control and optimisation Strong knowledge of LPN Management Experience with inventory visibility and control Ability to design and configure warehouse structures and operational rules Strong technical troubleshooting skills across Oracle WMS environments Experience supporting integrations and reporting within a WMS environment Ability to investigate and resolve complex production incidents Strong communication and stakeholder management skills Desirable Skills for the Oracle Technical Support Lead - WMS: Oracle WMS API experience, including REST and SOAP APIs XML and JSON Knowledge of underlying Oracle WMS core tables SQL query development Oracle SCM knowledge Experience working across complex enterprise warehouse and supply chain environments If you are interested, please apply in the immediate instance.
Aug 24, 2026
Full time
Oracle Technical Support Lead - Warehouse Management Cloud (WMS) Salary: Up to £95,000 + Benefits Job Type: Permanent Location: Belfast or London, UK Working Pattern: Hybrid Working Hours: 40 hours per week, Full Time A globally recognised consultancy is looking for an experienced Oracle Warehouse Management Cloud (WMS) Technical Support Lead to provide technical leadership and specialist support across a complex enterprise Oracle WMS environment. This is a hands on technical position combining Oracle WMS Cloud support, configuration, integrations, reporting and incident management. You will act as a subject matter expert for WMS, working closely with integration and reporting teams to troubleshoot complex issues, deliver system changes and ensure warehouse operations are effectively supported. Responsibilities for the Oracle Technical Support Lead - WMS: Provide technical leadership and specialist support across Oracle Warehouse Management Cloud (WMS) Troubleshoot complex WMS incidents, identifying root causes and implementing effective resolutions Support reporting analysts with WMS reporting issues and troubleshoot the underlying reporting environment Work closely with integration teams to investigate and resolve technical integration issues Deliver WMS components as part of scheduled service releases Implement configuration changes and fixes across Oracle WMS modules Support inbound warehouse processes and associated WMS configurations Support end to end outbound fulfilment processes Provide expertise across warehouse inventory control, optimisation and inventory visibility Support License Plate Number (LPN) management and associated warehouse processes Configure warehouse structures, operational rules and fulfilment processes Work across APIs, integrations and reporting to maintain reliable communication between WMS and wider enterprise systems Take ownership of WMS incidents through investigation, resolution and closure Provide technical guidance to wider support, integration and business teams Essential Skills & Experience for the Oracle Technical Support Lead - WMS: Strong hands on experience with Oracle Warehouse Management Cloud / Oracle WMS Cloud Experience configuring and supporting inbound warehouse processes Strong understanding of end to end outbound fulfilment Experience with warehouse inventory control and optimisation Strong knowledge of LPN Management Experience with inventory visibility and control Ability to design and configure warehouse structures and operational rules Strong technical troubleshooting skills across Oracle WMS environments Experience supporting integrations and reporting within a WMS environment Ability to investigate and resolve complex production incidents Strong communication and stakeholder management skills Desirable Skills for the Oracle Technical Support Lead - WMS: Oracle WMS API experience, including REST and SOAP APIs XML and JSON Knowledge of underlying Oracle WMS core tables SQL query development Oracle SCM knowledge Experience working across complex enterprise warehouse and supply chain environments If you are interested, please apply in the immediate instance.
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Aug 24, 2026
Full time
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
CAD Data Analyst High Speed Two (HS2) Salary: £41,400 £48,702 + 12% Pen + health + 25 hols Location: London Euston or Birmingham / Hybrid (3 days in office) Employer: High Speed Two (HS2) Ltd Sector: Major Infrastructure / Rail Progression: CAD Specialist / CAD Data Manager £60,000 + package Team: Join a dedicated team of 5 CAD Data Analysts The Opportunity High Speed Two (HS2) Ltd is recruiting a CAD Data Analyst to join its Digital Engineering team, working across one of the UK's largest and most complex infrastructure programmes. This is an excellent opportunity for a CAD or Data Analyst looking to move into data, digital engineering and information management while gaining direct client-side experience with HS2. You'll play a crucial role in organising, analysing and assuring CAD data coming into HS2 from across its entire supply chain. You'll work across the full HS2 programme, including: 4 Main Works Civils contracts 4 new HS2 railway stations 11 Rail Systems contracts You'll be part of a dedicated team of five CAD Data Analysts, working at the centre of how HS2 manages and assures its engineering information. Please note understanding how the CAD data is structured and produced is the key to the role. A Genuine Career Development Opportunity This is not simply a CAD checking role. The previous person in this position has progressed into a CAD Specialist role, demonstrating the genuine career pathway available within the team. The next step could be CAD Specialist / CAD Data Manager £60k + package , with further opportunities to develop into broader Data Analyst, Digital Engineering and Information Management roles within HS2. Be Part of HS2's Digital Future HS2's Digital Engineering team is involved in some of the most advanced digital engineering work being undertaken on a major infrastructure programme, including the development of HS2's first fully functional digital twin. The CAD Data Analyst plays an important role in this work. Before sophisticated digital engineering and digital twin applications can work effectively, HS2 needs high-quality, structured and reliable CAD data from across its supply chain. You'll therefore be helping to organise and assure the engineering information that supports HS2's wider digital strategy. The Role You'll be responsible for analysing, validating and assuring CAD and 3D model data received from consultants, suppliers and delivery partners. You'll ensure information meets HS2's contractual, technical and Digital Engineering requirements and is suitable for use across the programme. Key Responsibilities Analyse and validate CAD and 3D model data against contractual and project standards. Manage CAD data exchanges through the Common Data Environment (CDE). Organise and assure CAD information received from across the HS2 supply chain. Review information submitted by consultants, contractors and delivery partners. Identify, report and investigate data quality issues and root causes. Determine whether CAD information meets the required standards for acceptance. Support compliance with HS2 Digital Engineering standards, specifications and procedures. Work with Digital Engineering, delivery teams, suppliers and technical stakeholders to resolve information issues. Support data assurance, interoperability and continuous improvement. Contribute to improved processes, automation and more efficient data workflows. Support the wider Digital Engineering team's development of digital engineering and digital twin capabilities. About You We're looking for someone with a strong CAD background and an interest in data and digital engineering. You could currently be working as a: CAD Technician / CAD Engineer, CAD Specialist, CAD/BIM Coordinator, CAD Data Analyst, Data Analyst with CAD experience/knowledge, Digital Engineering professional You'll ideally have: Experience working with CAD/BIM and 3D model data within infrastructure, construction, engineering or another technical environment. Understanding of how CAD models and engineering information are produced, managed and exchanged throughout a project lifecycle. How the data is strucutred is key not the actual modelling Experience with Bentley, Power BI and IFC. Understanding of BIM, ISO 19650 and information management principles. Good understanding of data quality, data assurance and interoperability. Strong analytical and problem-solving skills. Good communication skills and the ability to work with technical and non-technical stakeholders. Experience working within multidisciplinary project teams. Knowledge of automation, scripting, Python or data processes would be advantageous but is not essential. Why Join HS2? This is an opportunity to join HS2 Ltd directly and develop your career within a specialist Digital Engineering team at the forefront of major infrastructure technology. You'll gain: Direct client-side HS2 experience across the entire programme. Exposure to CAD, BIM, data assurance and Digital Engineering. Experience working across 19 major HS2 contracts. Opportunity to contribute to the development of HS2's digital twin. A proven progression route to CAD Specialist / CAD Data Manager £60k + package. Opportunities to develop into Data Analyst and wider Digital Engineering roles. The opportunity to work alongside leading engineering, construction and technology organisations. If you're a CAD professional looking to move beyond traditional CAD and build a career in data and Digital Engineering, this could be an excellent next step, particularly if you'd like to work directly for HS2 and be involved in the digital future of one of the UK's biggest infrastructure programmes.
Aug 24, 2026
Full time
CAD Data Analyst High Speed Two (HS2) Salary: £41,400 £48,702 + 12% Pen + health + 25 hols Location: London Euston or Birmingham / Hybrid (3 days in office) Employer: High Speed Two (HS2) Ltd Sector: Major Infrastructure / Rail Progression: CAD Specialist / CAD Data Manager £60,000 + package Team: Join a dedicated team of 5 CAD Data Analysts The Opportunity High Speed Two (HS2) Ltd is recruiting a CAD Data Analyst to join its Digital Engineering team, working across one of the UK's largest and most complex infrastructure programmes. This is an excellent opportunity for a CAD or Data Analyst looking to move into data, digital engineering and information management while gaining direct client-side experience with HS2. You'll play a crucial role in organising, analysing and assuring CAD data coming into HS2 from across its entire supply chain. You'll work across the full HS2 programme, including: 4 Main Works Civils contracts 4 new HS2 railway stations 11 Rail Systems contracts You'll be part of a dedicated team of five CAD Data Analysts, working at the centre of how HS2 manages and assures its engineering information. Please note understanding how the CAD data is structured and produced is the key to the role. A Genuine Career Development Opportunity This is not simply a CAD checking role. The previous person in this position has progressed into a CAD Specialist role, demonstrating the genuine career pathway available within the team. The next step could be CAD Specialist / CAD Data Manager £60k + package , with further opportunities to develop into broader Data Analyst, Digital Engineering and Information Management roles within HS2. Be Part of HS2's Digital Future HS2's Digital Engineering team is involved in some of the most advanced digital engineering work being undertaken on a major infrastructure programme, including the development of HS2's first fully functional digital twin. The CAD Data Analyst plays an important role in this work. Before sophisticated digital engineering and digital twin applications can work effectively, HS2 needs high-quality, structured and reliable CAD data from across its supply chain. You'll therefore be helping to organise and assure the engineering information that supports HS2's wider digital strategy. The Role You'll be responsible for analysing, validating and assuring CAD and 3D model data received from consultants, suppliers and delivery partners. You'll ensure information meets HS2's contractual, technical and Digital Engineering requirements and is suitable for use across the programme. Key Responsibilities Analyse and validate CAD and 3D model data against contractual and project standards. Manage CAD data exchanges through the Common Data Environment (CDE). Organise and assure CAD information received from across the HS2 supply chain. Review information submitted by consultants, contractors and delivery partners. Identify, report and investigate data quality issues and root causes. Determine whether CAD information meets the required standards for acceptance. Support compliance with HS2 Digital Engineering standards, specifications and procedures. Work with Digital Engineering, delivery teams, suppliers and technical stakeholders to resolve information issues. Support data assurance, interoperability and continuous improvement. Contribute to improved processes, automation and more efficient data workflows. Support the wider Digital Engineering team's development of digital engineering and digital twin capabilities. About You We're looking for someone with a strong CAD background and an interest in data and digital engineering. You could currently be working as a: CAD Technician / CAD Engineer, CAD Specialist, CAD/BIM Coordinator, CAD Data Analyst, Data Analyst with CAD experience/knowledge, Digital Engineering professional You'll ideally have: Experience working with CAD/BIM and 3D model data within infrastructure, construction, engineering or another technical environment. Understanding of how CAD models and engineering information are produced, managed and exchanged throughout a project lifecycle. How the data is strucutred is key not the actual modelling Experience with Bentley, Power BI and IFC. Understanding of BIM, ISO 19650 and information management principles. Good understanding of data quality, data assurance and interoperability. Strong analytical and problem-solving skills. Good communication skills and the ability to work with technical and non-technical stakeholders. Experience working within multidisciplinary project teams. Knowledge of automation, scripting, Python or data processes would be advantageous but is not essential. Why Join HS2? This is an opportunity to join HS2 Ltd directly and develop your career within a specialist Digital Engineering team at the forefront of major infrastructure technology. You'll gain: Direct client-side HS2 experience across the entire programme. Exposure to CAD, BIM, data assurance and Digital Engineering. Experience working across 19 major HS2 contracts. Opportunity to contribute to the development of HS2's digital twin. A proven progression route to CAD Specialist / CAD Data Manager £60k + package. Opportunities to develop into Data Analyst and wider Digital Engineering roles. The opportunity to work alongside leading engineering, construction and technology organisations. If you're a CAD professional looking to move beyond traditional CAD and build a career in data and Digital Engineering, this could be an excellent next step, particularly if you'd like to work directly for HS2 and be involved in the digital future of one of the UK's biggest infrastructure programmes.
CAD Data Analyst High Speed Two (HS2) Salary: £40,000 £43,355 + 12% Pen + health + 25 hols Location: Birmingham / Hybrid (3 days in office) Employer: High Speed Two (HS2) Ltd Sector: Major Infrastructure / Rail Progression: CAD Specialist / CAD Data Manager £60,000 + package Team: Join a dedicated team of 5 CAD Data Analysts The Opportunity High Speed Two (HS2) Ltd is recruiting a CAD Data Analyst to join its Digital Engineering team, working across one of the UK's largest and most complex infrastructure programmes. This is an excellent opportunity for a CAD or Data Analyst looking to move into data, digital engineering and information management while gaining direct client-side experience with HS2. You'll play a crucial role in organising, analysing and assuring CAD data coming into HS2 from across its entire supply chain. You'll work across the full HS2 programme, including: 4 Main Works Civils contracts 4 new HS2 railway stations 11 Rail Systems contracts You'll be part of a dedicated team of five CAD Data Analysts, working at the centre of how HS2 manages and assures its engineering information. Please note understanding how the CAD data is structured and produced is the key to the role. A Genuine Career Development Opportunity This is not simply a CAD checking role. The previous person in this position has progressed into a CAD Specialist role, demonstrating the genuine career pathway available within the team. The next step could be CAD Specialist / CAD Data Manager £60k + package , with further opportunities to develop into broader Data Analyst, Digital Engineering and Information Management roles within HS2. Be Part of HS2's Digital Future HS2's Digital Engineering team is involved in some of the most advanced digital engineering work being undertaken on a major infrastructure programme, including the development of HS2's first fully functional digital twin. The CAD Data Analyst plays an important role in this work. Before sophisticated digital engineering and digital twin applications can work effectively, HS2 needs high-quality, structured and reliable CAD data from across its supply chain. You'll therefore be helping to organise and assure the engineering information that supports HS2's wider digital strategy. The Role You'll be responsible for analysing, validating and assuring CAD and 3D model data received from consultants, suppliers and delivery partners. You'll ensure information meets HS2's contractual, technical and Digital Engineering requirements and is suitable for use across the programme. Key Responsibilities Analyse and validate CAD and 3D model data against contractual and project standards. Manage CAD data exchanges through the Common Data Environment (CDE). Organise and assure CAD information received from across the HS2 supply chain. Review information submitted by consultants, contractors and delivery partners. Identify, report and investigate data quality issues and root causes. Determine whether CAD information meets the required standards for acceptance. Support compliance with HS2 Digital Engineering standards, specifications and procedures. Work with Digital Engineering, delivery teams, suppliers and technical stakeholders to resolve information issues. Support data assurance, interoperability and continuous improvement. Contribute to improved processes, automation and more efficient data workflows. Support the wider Digital Engineering team's development of digital engineering and digital twin capabilities. About You We're looking for someone with a strong CAD background and an interest in data and digital engineering. You could currently be working as a: CAD Technician / CAD Engineer, CAD Specialist, CAD/BIM Coordinator, CAD Data Analyst, Data Analyst with CAD experience/knowledge, Digital Engineering professional You'll ideally have: Experience working with CAD/BIM and 3D model data within infrastructure, construction, engineering or another technical environment. Understanding of how CAD models and engineering information are produced, managed and exchanged throughout a project lifecycle. How the data is strucutred is key not the actual modelling Experience with Bentley, Power BI and IFC. Understanding of BIM, ISO 19650 and information management principles. Good understanding of data quality, data assurance and interoperability. Strong analytical and problem-solving skills. Good communication skills and the ability to work with technical and non-technical stakeholders. Experience working within multidisciplinary project teams. Knowledge of automation, scripting, Python or data processes would be advantageous but is not essential. Why Join HS2? This is an opportunity to join HS2 Ltd directly and develop your career within a specialist Digital Engineering team at the forefront of major infrastructure technology. You'll gain: Direct client-side HS2 experience across the entire programme. Exposure to CAD, BIM, data assurance and Digital Engineering. Experience working across 19 major HS2 contracts. Opportunity to contribute to the development of HS2's digital twin. A proven progression route to CAD Specialist / CAD Data Manager £60k + package. Opportunities to develop into Data Analyst and wider Digital Engineering roles. The opportunity to work alongside leading engineering, construction and technology organisations. If you're a CAD professional looking to move beyond traditional CAD and build a career in data and Digital Engineering, this could be an excellent next step, particularly if you'd like to work directly for HS2 and be involved in the digital future of one of the UK's biggest infrastructure programmes.
Aug 24, 2026
Full time
CAD Data Analyst High Speed Two (HS2) Salary: £40,000 £43,355 + 12% Pen + health + 25 hols Location: Birmingham / Hybrid (3 days in office) Employer: High Speed Two (HS2) Ltd Sector: Major Infrastructure / Rail Progression: CAD Specialist / CAD Data Manager £60,000 + package Team: Join a dedicated team of 5 CAD Data Analysts The Opportunity High Speed Two (HS2) Ltd is recruiting a CAD Data Analyst to join its Digital Engineering team, working across one of the UK's largest and most complex infrastructure programmes. This is an excellent opportunity for a CAD or Data Analyst looking to move into data, digital engineering and information management while gaining direct client-side experience with HS2. You'll play a crucial role in organising, analysing and assuring CAD data coming into HS2 from across its entire supply chain. You'll work across the full HS2 programme, including: 4 Main Works Civils contracts 4 new HS2 railway stations 11 Rail Systems contracts You'll be part of a dedicated team of five CAD Data Analysts, working at the centre of how HS2 manages and assures its engineering information. Please note understanding how the CAD data is structured and produced is the key to the role. A Genuine Career Development Opportunity This is not simply a CAD checking role. The previous person in this position has progressed into a CAD Specialist role, demonstrating the genuine career pathway available within the team. The next step could be CAD Specialist / CAD Data Manager £60k + package , with further opportunities to develop into broader Data Analyst, Digital Engineering and Information Management roles within HS2. Be Part of HS2's Digital Future HS2's Digital Engineering team is involved in some of the most advanced digital engineering work being undertaken on a major infrastructure programme, including the development of HS2's first fully functional digital twin. The CAD Data Analyst plays an important role in this work. Before sophisticated digital engineering and digital twin applications can work effectively, HS2 needs high-quality, structured and reliable CAD data from across its supply chain. You'll therefore be helping to organise and assure the engineering information that supports HS2's wider digital strategy. The Role You'll be responsible for analysing, validating and assuring CAD and 3D model data received from consultants, suppliers and delivery partners. You'll ensure information meets HS2's contractual, technical and Digital Engineering requirements and is suitable for use across the programme. Key Responsibilities Analyse and validate CAD and 3D model data against contractual and project standards. Manage CAD data exchanges through the Common Data Environment (CDE). Organise and assure CAD information received from across the HS2 supply chain. Review information submitted by consultants, contractors and delivery partners. Identify, report and investigate data quality issues and root causes. Determine whether CAD information meets the required standards for acceptance. Support compliance with HS2 Digital Engineering standards, specifications and procedures. Work with Digital Engineering, delivery teams, suppliers and technical stakeholders to resolve information issues. Support data assurance, interoperability and continuous improvement. Contribute to improved processes, automation and more efficient data workflows. Support the wider Digital Engineering team's development of digital engineering and digital twin capabilities. About You We're looking for someone with a strong CAD background and an interest in data and digital engineering. You could currently be working as a: CAD Technician / CAD Engineer, CAD Specialist, CAD/BIM Coordinator, CAD Data Analyst, Data Analyst with CAD experience/knowledge, Digital Engineering professional You'll ideally have: Experience working with CAD/BIM and 3D model data within infrastructure, construction, engineering or another technical environment. Understanding of how CAD models and engineering information are produced, managed and exchanged throughout a project lifecycle. How the data is strucutred is key not the actual modelling Experience with Bentley, Power BI and IFC. Understanding of BIM, ISO 19650 and information management principles. Good understanding of data quality, data assurance and interoperability. Strong analytical and problem-solving skills. Good communication skills and the ability to work with technical and non-technical stakeholders. Experience working within multidisciplinary project teams. Knowledge of automation, scripting, Python or data processes would be advantageous but is not essential. Why Join HS2? This is an opportunity to join HS2 Ltd directly and develop your career within a specialist Digital Engineering team at the forefront of major infrastructure technology. You'll gain: Direct client-side HS2 experience across the entire programme. Exposure to CAD, BIM, data assurance and Digital Engineering. Experience working across 19 major HS2 contracts. Opportunity to contribute to the development of HS2's digital twin. A proven progression route to CAD Specialist / CAD Data Manager £60k + package. Opportunities to develop into Data Analyst and wider Digital Engineering roles. The opportunity to work alongside leading engineering, construction and technology organisations. If you're a CAD professional looking to move beyond traditional CAD and build a career in data and Digital Engineering, this could be an excellent next step, particularly if you'd like to work directly for HS2 and be involved in the digital future of one of the UK's biggest infrastructure programmes.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Digital Transformation team As we continue our growth journey, we are looking for an experienced Business Analyst to help identify, shape and prioritise opportunities that improve operational performance, customer outcomes and business value across the organisation. Working alongside senior operational leaders to understand how the business currently operates, identify opportunities for improvement, build evidence-based business cases and support decision-making that drives measurable outcomes. Key Responsibilities Opportunity Discovery Identify opportunities to improve processes, systems, customer outcomes and business performance Facilitate discovery workshops and stakeholder engagement sessions Diagnose operational challenges and identify root causes Maintain a pipeline of improvement opportunities Business Analysis Gather and analyse business requirements Produce process maps and workflow analysis Assess impacts, dependencies and risks Support evidence-based decision-making Process Improvement Analyse end-to-end business processes Identify inefficiencies, rework and manual effort Recommend practical improvements Support continuous improvement initiatives Benefits & Business Cases Develop business cases supporting investment decisions Define measurable benefits and success criteria Support ROI assessments Help prioritise opportunities based on value and strategic alignment Strategic Enablement Support business transformation initiatives Contribute to roadmap development activities Assist capability maturity and improvement programmes Support continuous improvement across the organisation Data, AI & Modern Technology Focus You will be comfortable exploring how: Data can support better decisions Reporting and insight can improve performance Automation can reduce manual effort AI can enhance productivity and effectiveness You are not expected to design solutions, build integrations or develop systems yourself. Instead, you will help identify where technology can create value and work with specialist internal and external delivery teams to turn opportunities into outcomes. Hybrid working 2-3 days a week in the Reigate office Salary £60-£70k DOE The talents we are excited to see You are naturally curious, enjoy understanding how organisations really work and thrive in fast-moving environments, solving business challenges and delivering measurable results. You are likely to have experience in: Business Analysis Process Improvement Continuous Improvement Business Change Operational Excellence Digital Transformation This role is likely to suit somebody who has worked in: Growing SMEs Scale-up organisations Technology services businesses Managed service providers Telecoms organisations Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Aug 22, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Digital Transformation team As we continue our growth journey, we are looking for an experienced Business Analyst to help identify, shape and prioritise opportunities that improve operational performance, customer outcomes and business value across the organisation. Working alongside senior operational leaders to understand how the business currently operates, identify opportunities for improvement, build evidence-based business cases and support decision-making that drives measurable outcomes. Key Responsibilities Opportunity Discovery Identify opportunities to improve processes, systems, customer outcomes and business performance Facilitate discovery workshops and stakeholder engagement sessions Diagnose operational challenges and identify root causes Maintain a pipeline of improvement opportunities Business Analysis Gather and analyse business requirements Produce process maps and workflow analysis Assess impacts, dependencies and risks Support evidence-based decision-making Process Improvement Analyse end-to-end business processes Identify inefficiencies, rework and manual effort Recommend practical improvements Support continuous improvement initiatives Benefits & Business Cases Develop business cases supporting investment decisions Define measurable benefits and success criteria Support ROI assessments Help prioritise opportunities based on value and strategic alignment Strategic Enablement Support business transformation initiatives Contribute to roadmap development activities Assist capability maturity and improvement programmes Support continuous improvement across the organisation Data, AI & Modern Technology Focus You will be comfortable exploring how: Data can support better decisions Reporting and insight can improve performance Automation can reduce manual effort AI can enhance productivity and effectiveness You are not expected to design solutions, build integrations or develop systems yourself. Instead, you will help identify where technology can create value and work with specialist internal and external delivery teams to turn opportunities into outcomes. Hybrid working 2-3 days a week in the Reigate office Salary £60-£70k DOE The talents we are excited to see You are naturally curious, enjoy understanding how organisations really work and thrive in fast-moving environments, solving business challenges and delivering measurable results. You are likely to have experience in: Business Analysis Process Improvement Continuous Improvement Business Change Operational Excellence Digital Transformation This role is likely to suit somebody who has worked in: Growing SMEs Scale-up organisations Technology services businesses Managed service providers Telecoms organisations Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
SAP SuccessFactors Analyst - 6 Month Fixed Term Contract - Remote - 60,000 - 70,000 + Excellent Benefits We are seeking an experienced SAP SuccessFactors Analyst to join a well-established organisation on a fixed-term basis. This role will play a key part in supporting and enhancing an existing SAP SuccessFactors environment, ensuring users receive a high-quality service while helping to drive continuous improvement across the platform.Working closely with internal stakeholders, technology partners and project teams, you will be responsible for investigating issues, resolving system queries and supporting a range of enhancement initiatives designed to maximise the value of the SuccessFactors investment. Key Responsibilities Provide functional support across SAP SuccessFactors modules Troubleshoot system issues and manage incident resolution Investigate root causes and implement long-term solutions Support testing activities for system changes and enhancements Work with third-party partners to resolve technical and functional issues Assist with system improvements, configuration changes and process optimisation Produce and maintain system documentation and knowledge articles Support business users through effective stakeholder engagement Skills & Experience Previous experience supporting SAP SuccessFactors environments Strong troubleshooting and issue resolution capabilities Experience working with HR stakeholders and end users Understanding of SuccessFactors processes and best practices Strong communication and stakeholder management skills Experience working with external support partners or system integrators would be advantageous Benefits Competitive salary 20% employer pension contribution 27 days annual leave plus statutory holidays Fully remote working Opportunity to contribute to an established HR technology landscape Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 22, 2026
Full time
SAP SuccessFactors Analyst - 6 Month Fixed Term Contract - Remote - 60,000 - 70,000 + Excellent Benefits We are seeking an experienced SAP SuccessFactors Analyst to join a well-established organisation on a fixed-term basis. This role will play a key part in supporting and enhancing an existing SAP SuccessFactors environment, ensuring users receive a high-quality service while helping to drive continuous improvement across the platform.Working closely with internal stakeholders, technology partners and project teams, you will be responsible for investigating issues, resolving system queries and supporting a range of enhancement initiatives designed to maximise the value of the SuccessFactors investment. Key Responsibilities Provide functional support across SAP SuccessFactors modules Troubleshoot system issues and manage incident resolution Investigate root causes and implement long-term solutions Support testing activities for system changes and enhancements Work with third-party partners to resolve technical and functional issues Assist with system improvements, configuration changes and process optimisation Produce and maintain system documentation and knowledge articles Support business users through effective stakeholder engagement Skills & Experience Previous experience supporting SAP SuccessFactors environments Strong troubleshooting and issue resolution capabilities Experience working with HR stakeholders and end users Understanding of SuccessFactors processes and best practices Strong communication and stakeholder management skills Experience working with external support partners or system integrators would be advantageous Benefits Competitive salary 20% employer pension contribution 27 days annual leave plus statutory holidays Fully remote working Opportunity to contribute to an established HR technology landscape Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This is an individual contributor role, based remotely in Europe. About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. What you will do: Create innovative, thought provoking, and highly leveraged "must-have insights" content Develop new insights and ideas through thought leadership and subject matter expertise and offer compelling, actionable approaches to client's mission-critical priorities that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward Demonstrate thought leadership in establishing positions across a team of analysts Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights to inform their technology strategy Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business Provide high quality and timely content peer review Build credibility as an industry expert to represent Gartner insights, methodology and strategy Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions What you will need: Bachelor's degree or equivalent experience; Graduate degree preferred 12+ years of relevant field or industry experience Direct, hands-on leadership of enterprise-wide AI implementation projects across both IT and business functions, including successful scaling from pilot to production Proven experience advising C-Suite executives and senior business leaders on technology strategy and business process redesign in the context of AI and emerging technologies. Strong technical understanding of emerging technologies, including agentic AI, and their impact on workflow and business process redesign. Ability to evaluate emerging market signals to make informed decisions on innovative technology investments, balancing risk and opportunity. Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables Demonstrate excellence in research and writing ability Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges Strong communication skills - able to explain complex concepts concisely and simply Subject matter expertise; comfortable presenting at large and small-scale speaking engagements Strong business and financial acumen Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team Learning agile and adept with navigating highly matrixed environments Ability to represent Gartner's research methodology and strategies effectively at all levels Willingness and ability to travel up to 25% (where applicable) Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and the drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID:112592 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast . click apply for full job details
Aug 22, 2026
Full time
This is an individual contributor role, based remotely in Europe. About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. What you will do: Create innovative, thought provoking, and highly leveraged "must-have insights" content Develop new insights and ideas through thought leadership and subject matter expertise and offer compelling, actionable approaches to client's mission-critical priorities that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward Demonstrate thought leadership in establishing positions across a team of analysts Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights to inform their technology strategy Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business Provide high quality and timely content peer review Build credibility as an industry expert to represent Gartner insights, methodology and strategy Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions What you will need: Bachelor's degree or equivalent experience; Graduate degree preferred 12+ years of relevant field or industry experience Direct, hands-on leadership of enterprise-wide AI implementation projects across both IT and business functions, including successful scaling from pilot to production Proven experience advising C-Suite executives and senior business leaders on technology strategy and business process redesign in the context of AI and emerging technologies. Strong technical understanding of emerging technologies, including agentic AI, and their impact on workflow and business process redesign. Ability to evaluate emerging market signals to make informed decisions on innovative technology investments, balancing risk and opportunity. Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables Demonstrate excellence in research and writing ability Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges Strong communication skills - able to explain complex concepts concisely and simply Subject matter expertise; comfortable presenting at large and small-scale speaking engagements Strong business and financial acumen Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team Learning agile and adept with navigating highly matrixed environments Ability to represent Gartner's research methodology and strategies effectively at all levels Willingness and ability to travel up to 25% (where applicable) Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and the drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID:112592 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast . click apply for full job details
Inspire Resourcing are currently recruiting a Snr Quality Analyst on behalf of a client in Chesterfield. Responsibilities : Responsible for resenting complex quality data, engineering information and/or policy/procedure details in a customer-facing environment Prepare, manage and analyse complex quality data; must be able to utilize inputs from multiple systems and business entities Perform multifaceted root cause analysis through direct customer or vendor interaction and support in issue resolution with speed and accuracy Identify process improvement opportunities, participate process flow creation, interview process stakeholders for efficient process creation; also identify training needs and impart trainings Develop and implement program controls, work instructions, SOPs, policies and systems for Operations, Sales and other departments within the lean quality management system Report observations / problems clearly and concisely and takes appropriate actions. Provides advanced technical leadership skills within the department and support of quality analyst work Delivers project management, writing, coordination, and execution of continuous improvement tasks, with emphasis on technical activities Address customer requests for approved supplier information; manage and complete customer surveys, questionnaires and requests for documentation Plan, conduct and execute more complex assignments, reviewing progress and evaluating results Conduct gap assessments to new and existing standards Present and provides direction to management and potentially executive leadership Determine and communicate corrective action requirements and internal processes Perform standard product quality inspection and associated documentation as applicable Requirements Relevant statistical, operations, quality, supply chain management experience Excellent analytical and writing skills Work may require excessive bending or stooping. Skills Required Skills Communication Problem Solving Teamwork Time Management Attention to Detail Nice to Have Leadership Project Management Analytical Thinking Adaptability
Aug 21, 2026
Full time
Inspire Resourcing are currently recruiting a Snr Quality Analyst on behalf of a client in Chesterfield. Responsibilities : Responsible for resenting complex quality data, engineering information and/or policy/procedure details in a customer-facing environment Prepare, manage and analyse complex quality data; must be able to utilize inputs from multiple systems and business entities Perform multifaceted root cause analysis through direct customer or vendor interaction and support in issue resolution with speed and accuracy Identify process improvement opportunities, participate process flow creation, interview process stakeholders for efficient process creation; also identify training needs and impart trainings Develop and implement program controls, work instructions, SOPs, policies and systems for Operations, Sales and other departments within the lean quality management system Report observations / problems clearly and concisely and takes appropriate actions. Provides advanced technical leadership skills within the department and support of quality analyst work Delivers project management, writing, coordination, and execution of continuous improvement tasks, with emphasis on technical activities Address customer requests for approved supplier information; manage and complete customer surveys, questionnaires and requests for documentation Plan, conduct and execute more complex assignments, reviewing progress and evaluating results Conduct gap assessments to new and existing standards Present and provides direction to management and potentially executive leadership Determine and communicate corrective action requirements and internal processes Perform standard product quality inspection and associated documentation as applicable Requirements Relevant statistical, operations, quality, supply chain management experience Excellent analytical and writing skills Work may require excessive bending or stooping. Skills Required Skills Communication Problem Solving Teamwork Time Management Attention to Detail Nice to Have Leadership Project Management Analytical Thinking Adaptability
Service Delivery Manager Remote (UK only) £60-65,000 Looking for a role where what you re working on will make a positive impact on people s lives? I m helping a non-profit who combat loneliness and improve mental health for elderly and vulnerable people to scale up the team with a Service Delivery Manager. About the role: To begin with, you will be firefighting then once the chaos settles; you will be looking at processes, KPIs, SLAs and documentation (there is no Level 2 support involved with this role), You ll line manage a Service Analyst and coaching the Systems Analyst. We re not looking for a hero, we re looking for someone who will collaborate with the team to improve processes so there is not one single point of failure. They have an outsourced MSP looking after L1 support and L2 support is inhouse, you will manage the vendors and services. Requirements: Proven experience managing outsourced IT service providers or an IT outsourced MSP Experience holding vendors to SLAs/KPIs/policies and running formal service reviews Experience owning incident and problem management for outsourced or vendor-delivered services, including root-cause analysis Experience tracking costs/budgets and reporting to a Group Technology & Product Director or finance function Experience overseeing process and policy governance, ideally including some exposure to ISO27001 or similar compliance frameworks Experience line-managing individuals or small teams Experience reporting vendor performance and risk to senior/C-level stakeholders Several years (e.g. 5+) in IT service delivery or vendor/service management roles Apply now to be considered or send a copy of your CV to Kim to set up a confidential chat (url removed)
Aug 21, 2026
Full time
Service Delivery Manager Remote (UK only) £60-65,000 Looking for a role where what you re working on will make a positive impact on people s lives? I m helping a non-profit who combat loneliness and improve mental health for elderly and vulnerable people to scale up the team with a Service Delivery Manager. About the role: To begin with, you will be firefighting then once the chaos settles; you will be looking at processes, KPIs, SLAs and documentation (there is no Level 2 support involved with this role), You ll line manage a Service Analyst and coaching the Systems Analyst. We re not looking for a hero, we re looking for someone who will collaborate with the team to improve processes so there is not one single point of failure. They have an outsourced MSP looking after L1 support and L2 support is inhouse, you will manage the vendors and services. Requirements: Proven experience managing outsourced IT service providers or an IT outsourced MSP Experience holding vendors to SLAs/KPIs/policies and running formal service reviews Experience owning incident and problem management for outsourced or vendor-delivered services, including root-cause analysis Experience tracking costs/budgets and reporting to a Group Technology & Product Director or finance function Experience overseeing process and policy governance, ideally including some exposure to ISO27001 or similar compliance frameworks Experience line-managing individuals or small teams Experience reporting vendor performance and risk to senior/C-level stakeholders Several years (e.g. 5+) in IT service delivery or vendor/service management roles Apply now to be considered or send a copy of your CV to Kim to set up a confidential chat (url removed)
Chemist4U is seeking aSenior Ops & Customer Service Analyst to join its team in Skelmersdale. This pivotal role leverages analytical expertise to enhance customer experience, drive operational efficiencies, and support the mission of delivering high-quality, accessible healthcare. Job Title: Senior Ops & Customer Service Analyst Pay: £40,000 per year Job Type: Full-Time Contract Type: Permanent Closing Date: Not specified (apply promptly) About Chemist4U Chemist4U is one of the UK's largest online pharmacies, processing over 200,000 prescriptions monthly. The company is committed to making healthcare affordable, accessible, and convenient. Its mission is to simplify the medication journey by investing in people and technology, guided by values of collaboration, integrity, positivity, growth, and customer centricity. Job Summary The Senior Ops & CS Analyst will collaborate with cross-functional teams to identify trends, develop actionable insights, and implement solutions that elevate customer satisfaction and warehouse efficiency. The role requires strong analytical skills, problem-solving abilities, and a proactive mindset. Key Responsibilities Analyse warehouse efficiency data (pick/put away/non picks/labels/etc.) to identify areas for improvement Analyse customer service data (tickets, calls, metrics) to enhance customer experience Develop and maintain reporting tools and dashboards to monitor KPIs Collaborate with product and engineering teams to influence product improvements Conduct root cause analysis and implement effective solutions with stakeholders Develop demand planning models to support customer service operations Candidate Requirements Exceptional analytical and problem-solving skills Strong communication skills (verbal and written) Proactive, results-oriented mindset with passion for customer experience Ability to work collaboratively in a remote environment Qualifications & Experience: 3+ years in operations, customer service, or related roles with focus on data analysis and process improvement Proven track record of developing actionable insights to drive strategic decisions Experience with CRM software, contact centre tools, warehouse terminology, and analytics tools (Looker, Excel, SQL) Familiarity with customer experience methodologies (Net Promoter Score, Customer Satisfaction Score) Funded gym membership Company pension scheme Funded training 30 days holiday Free office drinks and snacks Application Process Applications must be submitted directly to Chemist4U. How to Apply: Prepare your CV highlighting operations, customer service, and data analysis experience.
Aug 21, 2026
Full time
Chemist4U is seeking aSenior Ops & Customer Service Analyst to join its team in Skelmersdale. This pivotal role leverages analytical expertise to enhance customer experience, drive operational efficiencies, and support the mission of delivering high-quality, accessible healthcare. Job Title: Senior Ops & Customer Service Analyst Pay: £40,000 per year Job Type: Full-Time Contract Type: Permanent Closing Date: Not specified (apply promptly) About Chemist4U Chemist4U is one of the UK's largest online pharmacies, processing over 200,000 prescriptions monthly. The company is committed to making healthcare affordable, accessible, and convenient. Its mission is to simplify the medication journey by investing in people and technology, guided by values of collaboration, integrity, positivity, growth, and customer centricity. Job Summary The Senior Ops & CS Analyst will collaborate with cross-functional teams to identify trends, develop actionable insights, and implement solutions that elevate customer satisfaction and warehouse efficiency. The role requires strong analytical skills, problem-solving abilities, and a proactive mindset. Key Responsibilities Analyse warehouse efficiency data (pick/put away/non picks/labels/etc.) to identify areas for improvement Analyse customer service data (tickets, calls, metrics) to enhance customer experience Develop and maintain reporting tools and dashboards to monitor KPIs Collaborate with product and engineering teams to influence product improvements Conduct root cause analysis and implement effective solutions with stakeholders Develop demand planning models to support customer service operations Candidate Requirements Exceptional analytical and problem-solving skills Strong communication skills (verbal and written) Proactive, results-oriented mindset with passion for customer experience Ability to work collaboratively in a remote environment Qualifications & Experience: 3+ years in operations, customer service, or related roles with focus on data analysis and process improvement Proven track record of developing actionable insights to drive strategic decisions Experience with CRM software, contact centre tools, warehouse terminology, and analytics tools (Looker, Excel, SQL) Familiarity with customer experience methodologies (Net Promoter Score, Customer Satisfaction Score) Funded gym membership Company pension scheme Funded training 30 days holiday Free office drinks and snacks Application Process Applications must be submitted directly to Chemist4U. How to Apply: Prepare your CV highlighting operations, customer service, and data analysis experience.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The Opportunity This role will work closely with regional and global Compliance, Risk, Product and Operations teams to ensure that Airwallex meets its regulatory obligations and risk management standards through a robust, data driven Operations Quality Assurance (QA) framework, in line with our risk appetite and culture of compliance. As Senior Manager of Global Quality Assurance, you will: Lead a global team of QA analysts with different domain expertises (e.g., KYC, Transaction Monitoring, Name Screening, Underwriting, Merchant Risk Monitoring, etc.); Design, implement and continuously enhance QA programs that cover all key operational functions; and Deliver high quality QA reports and track remediation initiatives to effective closure. You are expected to apply strong attention to detail, sound and objective business judgement, and excellent project management and stakeholder management skills in a fast growing business environment. What you'll be doing: Gain an in depth understanding of Airwallex's product offerings and AML / Risk related processes and controls across the end to end customer and transaction lifecycle; Design and maintain a comprehensive operations QA framework covering compliance, risk controls and key customer-supporting functions to ensure operational standards; Lead a team of QA analysts and oversee the execution of monthly QA testing, ensuring team productivity and accuracy with high-quality deliverables; Identify operational risks, process gaps and system limitations, determine root causes and impact, and provide suitable recommendations for remediations and enhancements; Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership, and track remedial actions and optimisation opportunities to effective closure; Drive and support global projects and initiatives for operations excellence, providing data driven analytics and insights to support informed decision making What you'll bring: Bachelor's degree in Accounting, Finance, Economics, Business Management, Statistics and Mathematics, Law or related disciplines; 8+ years of relevant experience in financial services, fintech or consulting, with one of the following profiles: Compliance expertise in AML/compliance review and advisory (preferably with CAMS/AAMLP certification); OR Risk control expertise in credit, fraud, brand and/or consumer risk management; OR QA/Auditing/Consulting backgrounds with strong exposures to compliance testing and risk assessments; Strong understanding of AML/CTF regulations and/or risk management controls, industry practices, and regulatory/card scheme expectations and trends in the financial services, payments, or fintech industries; Familiarity with AML processes (KYC, Transaction Monitoring and Name screening) OR Risk controls (Underwriting, Merchant Risk Monitoring) Strong communication and time/project management skills Strong analytical and problem solving skills Fluency in both English and Chinese (spoken and written); Data and analytics skills (e.g. SQL, Looker) are a plus Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Aug 14, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The Opportunity This role will work closely with regional and global Compliance, Risk, Product and Operations teams to ensure that Airwallex meets its regulatory obligations and risk management standards through a robust, data driven Operations Quality Assurance (QA) framework, in line with our risk appetite and culture of compliance. As Senior Manager of Global Quality Assurance, you will: Lead a global team of QA analysts with different domain expertises (e.g., KYC, Transaction Monitoring, Name Screening, Underwriting, Merchant Risk Monitoring, etc.); Design, implement and continuously enhance QA programs that cover all key operational functions; and Deliver high quality QA reports and track remediation initiatives to effective closure. You are expected to apply strong attention to detail, sound and objective business judgement, and excellent project management and stakeholder management skills in a fast growing business environment. What you'll be doing: Gain an in depth understanding of Airwallex's product offerings and AML / Risk related processes and controls across the end to end customer and transaction lifecycle; Design and maintain a comprehensive operations QA framework covering compliance, risk controls and key customer-supporting functions to ensure operational standards; Lead a team of QA analysts and oversee the execution of monthly QA testing, ensuring team productivity and accuracy with high-quality deliverables; Identify operational risks, process gaps and system limitations, determine root causes and impact, and provide suitable recommendations for remediations and enhancements; Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership, and track remedial actions and optimisation opportunities to effective closure; Drive and support global projects and initiatives for operations excellence, providing data driven analytics and insights to support informed decision making What you'll bring: Bachelor's degree in Accounting, Finance, Economics, Business Management, Statistics and Mathematics, Law or related disciplines; 8+ years of relevant experience in financial services, fintech or consulting, with one of the following profiles: Compliance expertise in AML/compliance review and advisory (preferably with CAMS/AAMLP certification); OR Risk control expertise in credit, fraud, brand and/or consumer risk management; OR QA/Auditing/Consulting backgrounds with strong exposures to compliance testing and risk assessments; Strong understanding of AML/CTF regulations and/or risk management controls, industry practices, and regulatory/card scheme expectations and trends in the financial services, payments, or fintech industries; Familiarity with AML processes (KYC, Transaction Monitoring and Name screening) OR Risk controls (Underwriting, Merchant Risk Monitoring) Strong communication and time/project management skills Strong analytical and problem solving skills Fluency in both English and Chinese (spoken and written); Data and analytics skills (e.g. SQL, Looker) are a plus Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
