Hyde London City 15 Old Bailey, London EC4M 7EF, UK Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energize, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation, and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop, and grow a high performing team, exercising sound judgement in recruitment, performance management, and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions Your humble and open to ideas. We leave our egos at the door and help get it done You're up for doing things differently and trying (almost) everything once You want to be part of something bigger and have fun along the way Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast-growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience, and potential.
Mar 11, 2026
Full time
Hyde London City 15 Old Bailey, London EC4M 7EF, UK Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energize, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation, and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop, and grow a high performing team, exercising sound judgement in recruitment, performance management, and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions Your humble and open to ideas. We leave our egos at the door and help get it done You're up for doing things differently and trying (almost) everything once You want to be part of something bigger and have fun along the way Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast-growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience, and potential.
Môrwell Talent Solutions is proud to be partnering with a highly successful and well-established media business based in Wales as they look to appoint a Finance & Operations Manager to join their senior leadership team. This is a fantastic opportunity to join a creative, collaborative and down-to-earth organisation with a strong reputation in their industry and an incredibly loyal team. Staff turnover is extremely low, and the business is seeking someone who wants to become a long-term and valued member of the team. The role will take full ownership of the finance function while also playing a key operational role across the wider business, working closely with senior leadership on strategy, growth opportunities and commercial decision-making. The company operates with what they call "controlled aspirational growth" they're not trying to take over the world, but they do invest in great ideas and exciting opportunities when they arise. You'll be based in their beautiful open-plan offices (with on-site parking) three days a week - typically Tuesday, Wednesday and Thursday - working alongside a passionate and friendly team. The Role This is a hands-on and varied position combining financial leadership with operational oversight across the business. You will take ownership of the finance function while contributing to wider operational areas including HR, legal and commercial activity. Key responsibilities will include: Finance Ownership of the monthly and annual close process Preparation of consolidated monthly management accounts and board reporting Balance sheet reconciliations and control account management Posting journals including accruals and prepayments Cashflow management and forecasting Budgeting and financial planning Fixed asset register management and depreciation Preparation of quarterly VAT returns Supporting preparation of statutory accounts across multiple entities alongside external accountants Oversight of purchase and sales ledger activity Bank reconciliations and creditor payment scheduling Managing foreign currency purchasing with FOREX providers Preparation and reporting of publishing sales revenue to development partners Leading finance elements of projects including grants and new title investments Operations & Leadership Member of the Senior Management Team contributing to strategic decision-making Oversight of internal systems and financial controls as the business grows Supporting commercial performance including sales revenue and product performance Management of the HR system Working across departments including marketing, legal and operations Direct supervision of one finance team member Involvement in broader team leadership across the organisation About You We're looking for someone who enjoys working in a dynamic SME environment, where no two days are the same and collaboration across the business is key. You'll be a proactive self-starter, comfortable taking ownership and driving improvements in systems, processes and financial controls. Experience required: Qualified Accountant (ACA / ACCA / CIMA) or equivalent experience Strong experience producing management accounts and financial reporting Experience using Xero Strong Excel and analytical skills Ability to communicate financial information clearly across the business Experience working with multiple stakeholders and legal entities Highly desirable: Experience working within a growing SME Exposure to operations beyond finance Line management experience Interest in media, publishing or creative industries A passion for the sector and the company's work is genuinely important for this hire. What's on Offer Salary up to £70,000 DOE 25 days holiday + bank holidays Private medical insurance Gym facilities Statutory pension 37.5 hour working week with flexibility around start/finish times 3 days office based (Tues-Thurs) On-site parking Opportunities to attend industry events, awards ceremonies and occasional international travel Flexible Option The business is also open to considering a part-time Finance lead (focused purely on the finance function) for the right candidate. This opportunity would offer a salary in the region of £45,000 - £55,000 (pro rata) depending on experience.
Mar 10, 2026
Full time
Môrwell Talent Solutions is proud to be partnering with a highly successful and well-established media business based in Wales as they look to appoint a Finance & Operations Manager to join their senior leadership team. This is a fantastic opportunity to join a creative, collaborative and down-to-earth organisation with a strong reputation in their industry and an incredibly loyal team. Staff turnover is extremely low, and the business is seeking someone who wants to become a long-term and valued member of the team. The role will take full ownership of the finance function while also playing a key operational role across the wider business, working closely with senior leadership on strategy, growth opportunities and commercial decision-making. The company operates with what they call "controlled aspirational growth" they're not trying to take over the world, but they do invest in great ideas and exciting opportunities when they arise. You'll be based in their beautiful open-plan offices (with on-site parking) three days a week - typically Tuesday, Wednesday and Thursday - working alongside a passionate and friendly team. The Role This is a hands-on and varied position combining financial leadership with operational oversight across the business. You will take ownership of the finance function while contributing to wider operational areas including HR, legal and commercial activity. Key responsibilities will include: Finance Ownership of the monthly and annual close process Preparation of consolidated monthly management accounts and board reporting Balance sheet reconciliations and control account management Posting journals including accruals and prepayments Cashflow management and forecasting Budgeting and financial planning Fixed asset register management and depreciation Preparation of quarterly VAT returns Supporting preparation of statutory accounts across multiple entities alongside external accountants Oversight of purchase and sales ledger activity Bank reconciliations and creditor payment scheduling Managing foreign currency purchasing with FOREX providers Preparation and reporting of publishing sales revenue to development partners Leading finance elements of projects including grants and new title investments Operations & Leadership Member of the Senior Management Team contributing to strategic decision-making Oversight of internal systems and financial controls as the business grows Supporting commercial performance including sales revenue and product performance Management of the HR system Working across departments including marketing, legal and operations Direct supervision of one finance team member Involvement in broader team leadership across the organisation About You We're looking for someone who enjoys working in a dynamic SME environment, where no two days are the same and collaboration across the business is key. You'll be a proactive self-starter, comfortable taking ownership and driving improvements in systems, processes and financial controls. Experience required: Qualified Accountant (ACA / ACCA / CIMA) or equivalent experience Strong experience producing management accounts and financial reporting Experience using Xero Strong Excel and analytical skills Ability to communicate financial information clearly across the business Experience working with multiple stakeholders and legal entities Highly desirable: Experience working within a growing SME Exposure to operations beyond finance Line management experience Interest in media, publishing or creative industries A passion for the sector and the company's work is genuinely important for this hire. What's on Offer Salary up to £70,000 DOE 25 days holiday + bank holidays Private medical insurance Gym facilities Statutory pension 37.5 hour working week with flexibility around start/finish times 3 days office based (Tues-Thurs) On-site parking Opportunities to attend industry events, awards ceremonies and occasional international travel Flexible Option The business is also open to considering a part-time Finance lead (focused purely on the finance function) for the right candidate. This opportunity would offer a salary in the region of £45,000 - £55,000 (pro rata) depending on experience.
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Mar 10, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Lettings Manager Build to Rent Stoke-on-Trent Up to £38,000 (DOE) + bonus + benefits + generous holiday entitlement We re working with a growing Build to Rent operator to recruit a Lettings Manager for a high-profile residential development in Stoke-on-Trent. The scheme comprises 150+ modern apartments within a vibrant mixed-use neighbourhood, including cafés, bars, restaurants and a landscaped public square designed for community events and socialising. With the development now nearing full occupancy following its 2025 launch, this role will focus on driving leasing performance, leading the on-site team and delivering an exceptional resident experience. The Role Reporting into senior management, you will oversee the day-to-day operations and commercial performance of the building. Key responsibilities include: Leading the on-site leasing function to achieve occupancy and revenue targets Managing the end-to-end resident journey, from enquiry through to move-in Overseeing property operations, maintenance programmes and compliance Building relationships with local agents and supporting marketing initiatives Creating resident engagement strategies and community events Managing and developing the on-site team Supporting budgeting, reporting and overall asset performance About You: We re looking for a driven property professional with: 5+ years experience within residential property, leasing or property management A proven track record of achieving leasing targets Experience managing teams and on-site operations Strong communication and customer service skills A proactive, hands-on approach Experience within Build to Rent, residential leasing or hospitality-led environments would be advantageous. The Opportunity: This is a fantastic opportunity to join a growing operator with an expanding UK portfolio, offering excellent long-term career progression. Hesketh James is committed to diversity and inclusion. We welcome all applicants regardless of identity, personal characteristics, or background.
Mar 10, 2026
Full time
Lettings Manager Build to Rent Stoke-on-Trent Up to £38,000 (DOE) + bonus + benefits + generous holiday entitlement We re working with a growing Build to Rent operator to recruit a Lettings Manager for a high-profile residential development in Stoke-on-Trent. The scheme comprises 150+ modern apartments within a vibrant mixed-use neighbourhood, including cafés, bars, restaurants and a landscaped public square designed for community events and socialising. With the development now nearing full occupancy following its 2025 launch, this role will focus on driving leasing performance, leading the on-site team and delivering an exceptional resident experience. The Role Reporting into senior management, you will oversee the day-to-day operations and commercial performance of the building. Key responsibilities include: Leading the on-site leasing function to achieve occupancy and revenue targets Managing the end-to-end resident journey, from enquiry through to move-in Overseeing property operations, maintenance programmes and compliance Building relationships with local agents and supporting marketing initiatives Creating resident engagement strategies and community events Managing and developing the on-site team Supporting budgeting, reporting and overall asset performance About You: We re looking for a driven property professional with: 5+ years experience within residential property, leasing or property management A proven track record of achieving leasing targets Experience managing teams and on-site operations Strong communication and customer service skills A proactive, hands-on approach Experience within Build to Rent, residential leasing or hospitality-led environments would be advantageous. The Opportunity: This is a fantastic opportunity to join a growing operator with an expanding UK portfolio, offering excellent long-term career progression. Hesketh James is committed to diversity and inclusion. We welcome all applicants regardless of identity, personal characteristics, or background.
We are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions. The position will form an integral link between the business and its clients, ensuring a seamless service is provided. You will have control over a range of internal personnel and the divisional P&L. The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months. This recruit is the next senior hire within the company to help support that growth long term. Key responsibilities Operational Leadership & Service Delivery: • Provide senior leadership across all divisional operations • Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards. • Own end-to-end contract mobilisation, from point of sale through to operational go-live. • Implement and maintain consistent quality assurance processes. • Conduct regular operational reviews to identify service risks, trends, and improvement opportunities. Partner Procurement & Management: • Procure, appoint, and manage all third-party partners. • Negotiate commercial terms, rate cards, SLAs, and contractual frameworks. • Maintain and manage an approved partner network with defined performance standards. • Monitor partner quality, compliance, utilisation, and cost effectiveness. Commercial & Financial Accountability: • Hold full ownership of the Divisions P&L, ensuring cost control, margin protection, and profitability. • Manage operational costings, procurement spend, subcontractor costs, fleet costs, and stock investment. • Produce accurate forecasts, budgets, and performance reports for senior leadership. • Protect cashflow by ensuring timely project completions, billing triggers, equipment recovery, and asset control. Sales Enablement & Stock Prioritisation: • Work closely with the National Sales Manager to align operational capability with sales strategy and pipeline. • Ensure in-house stock is actively prioritised and pushed to market. • Ensure sales teams are fully briefed on available equipment, priority products, margin drivers, and delivery constraints. • Provide technical and operational input to bids, tenders, pricing models, and client proposals. • Support key client meetings and presentations where operational expertise is required. Warehouse, Stock & Asset Management: • Take full accountability for warehouse operations, logistics, and asset management. • Maintain accurate asset registers and stock control systems across all security equipment. • Conduct regular stocktakes, audits, and reconciliation exercises. • Manage equipment lifecycle planning, including servicing, testing, repairs, refurbishment, and replacement. • Ensure fleet vehicles are compliant, serviced, and fit for purpose. • Minimise equipment loss, downtime, and inefficiency to protect revenue and margin. Compliance, ISO & Governance: • Own and manage all relevant ISO accreditations. • Lead internal audits and manage external accreditation and surveillance audits. • Ensure full compliance with UK legislation and industry standards. • Maintain ownership of registrations with relevant bodies. • Maintain a divisional risk register, identifying operational, financial, compliance, and reputational risks. Health & Safety Leadership: • Act as the senior operational lead for Health & Safety across the division. • Investigate incidents, near misses, and non-conformances, implementing corrective actions. • Promote a strong safety-first culture across employees and partners. Process Improvement, Systems & Innovation: • Continuously review and improve operational processes to drive efficiency, scalability, and quality. • Ensure accurate and timely use of CRM and operational systems (including Salesforce). • Identify and introduce new technologies and innovations to maintain market competitiveness. Customer, Brand & Stakeholder Management: • Act as a senior, professional, client-facing representative. • Conduct regular service delivery reviews with customers, ensuring expectations are met or exceeded. • Manage escalations and resolve service delivery issues professionally and effectively. • Ensure operational delivery aligns with brand values and group standards. Leadership & People Development: • Lead, manage, and develop a range of internal staff • Conduct regular one-to-one meetings, performance reviews, and development planning. • Identify training needs and ensure consistent delivery of product, process, and compliance training. • Build a high-performance, accountable, and customer-focused culture. If you are interested in this position please apply immediately to be considered and we are only able to respond to successful applicants due to high levels of responses across our advertised positions.
Mar 10, 2026
Full time
We are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions. The position will form an integral link between the business and its clients, ensuring a seamless service is provided. You will have control over a range of internal personnel and the divisional P&L. The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months. This recruit is the next senior hire within the company to help support that growth long term. Key responsibilities Operational Leadership & Service Delivery: • Provide senior leadership across all divisional operations • Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards. • Own end-to-end contract mobilisation, from point of sale through to operational go-live. • Implement and maintain consistent quality assurance processes. • Conduct regular operational reviews to identify service risks, trends, and improvement opportunities. Partner Procurement & Management: • Procure, appoint, and manage all third-party partners. • Negotiate commercial terms, rate cards, SLAs, and contractual frameworks. • Maintain and manage an approved partner network with defined performance standards. • Monitor partner quality, compliance, utilisation, and cost effectiveness. Commercial & Financial Accountability: • Hold full ownership of the Divisions P&L, ensuring cost control, margin protection, and profitability. • Manage operational costings, procurement spend, subcontractor costs, fleet costs, and stock investment. • Produce accurate forecasts, budgets, and performance reports for senior leadership. • Protect cashflow by ensuring timely project completions, billing triggers, equipment recovery, and asset control. Sales Enablement & Stock Prioritisation: • Work closely with the National Sales Manager to align operational capability with sales strategy and pipeline. • Ensure in-house stock is actively prioritised and pushed to market. • Ensure sales teams are fully briefed on available equipment, priority products, margin drivers, and delivery constraints. • Provide technical and operational input to bids, tenders, pricing models, and client proposals. • Support key client meetings and presentations where operational expertise is required. Warehouse, Stock & Asset Management: • Take full accountability for warehouse operations, logistics, and asset management. • Maintain accurate asset registers and stock control systems across all security equipment. • Conduct regular stocktakes, audits, and reconciliation exercises. • Manage equipment lifecycle planning, including servicing, testing, repairs, refurbishment, and replacement. • Ensure fleet vehicles are compliant, serviced, and fit for purpose. • Minimise equipment loss, downtime, and inefficiency to protect revenue and margin. Compliance, ISO & Governance: • Own and manage all relevant ISO accreditations. • Lead internal audits and manage external accreditation and surveillance audits. • Ensure full compliance with UK legislation and industry standards. • Maintain ownership of registrations with relevant bodies. • Maintain a divisional risk register, identifying operational, financial, compliance, and reputational risks. Health & Safety Leadership: • Act as the senior operational lead for Health & Safety across the division. • Investigate incidents, near misses, and non-conformances, implementing corrective actions. • Promote a strong safety-first culture across employees and partners. Process Improvement, Systems & Innovation: • Continuously review and improve operational processes to drive efficiency, scalability, and quality. • Ensure accurate and timely use of CRM and operational systems (including Salesforce). • Identify and introduce new technologies and innovations to maintain market competitiveness. Customer, Brand & Stakeholder Management: • Act as a senior, professional, client-facing representative. • Conduct regular service delivery reviews with customers, ensuring expectations are met or exceeded. • Manage escalations and resolve service delivery issues professionally and effectively. • Ensure operational delivery aligns with brand values and group standards. Leadership & People Development: • Lead, manage, and develop a range of internal staff • Conduct regular one-to-one meetings, performance reviews, and development planning. • Identify training needs and ensure consistent delivery of product, process, and compliance training. • Build a high-performance, accountable, and customer-focused culture. If you are interested in this position please apply immediately to be considered and we are only able to respond to successful applicants due to high levels of responses across our advertised positions.
Job Description Director of Operations - Embassy Suites by Hilton Birmingham (HOT0CB6V) Job Number: HOT0CB6V Work Locations Embassy Suites Birmingham 2300 Woodcrest Place Birmingham 35209 Position Summary The Director of Operations provides senior leadership for hotel operations with primary oversight of Front Office, Housekeeping, Guest Services, and Food & Beverage operations, including Embassy Suites' Made to Order Breakfast and Evening Reception. This role partners closely with the General Manager to ensure seamless hotel performance and serves as the primary operational leader during periods when executive oversight is required. The Director of Operations is responsible for driving guest satisfaction, operational excellence, financial performance, and team engagement through visible leadership, cross functional coordination, cross department collaboration, and disciplined execution. Key Responsibilities Hotel & Operational Leadership Provide senior operational leadership across the hotel, ensuring continuity of operations and consistent decision making. Direct and coordinate the activities of key guest facing departments to deliver an outstanding guest experience. Serve as the escalation point for complex guest, operational, and team member matters. Lead executive level initiatives, operational priorities, and special projects as assigned. Ensure full compliance with Hilton, Embassy Suites, ownership, and regulatory standards. Maintain strong communication with department leaders to align performance, expectations, and priorities. Own and drive the hotel's Stay Experience and Guest Experience initiatives, ensuring consistent execution across all departments and guest touchpoints throughout the arrival, stay, and departure journey in conjunction with Stay Score, drive the Hilton Customer Promise. Front Office & Rooms Operations Oversee all Front Office and guest services operations including check in/check out, room inventory, availability, and system utilization. Monitor all rooms related systems and procedures that impact the guest experience. Ensure reservation, housekeeping coordination, and room readiness standards are consistently met. Oversee VIP and group arrival processes, amenities, special requests, and service delivery. Review daily operational and financial reports, analyze trends, and implement corrective actions. Lead service recovery efforts to resolve guest concerns and protect brand loyalty. Drive upselling and revenue enhancement initiatives. Adopt and champion Hilton's Travel with Purpose platform, ensuring responsible business practices, environmental stewardship, and community engagement are integrated into hotel operations and decision making. Housekeeping Operations Provide oversight and strategic direction for housekeeping operations in partnership with the Housekeeping Manager. Ensure cleanliness, service, and product quality standards are consistently achieved for guest rooms, public areas, restrooms, offices, and meeting/banquet spaces in accordance with federal, state, local, and company health, sanitation, and safety standards. Partner with the Housekeeping Manager to: Establish operational priorities and performance expectations. Support systems use and management. Participate in budgeting, forecasting, and inventory control. Ensure policy and procedure implementation and compliance. Review operational performance, productivity, guest feedback, and quality scores; provide guidance and corrective action as needed. Support the development of the housekeeping leadership team through coaching, mentoring, and performance management. Collaborate on recruitment, training, evaluations, recognition, and corrective action for housekeeping leadership roles. Ensure proper usage, storage, and labeling of chemicals and cleaning supplies through training oversight and compliance monitoring. Partner with Property Operations and other departments on rehabilitation, renovation, and capital improvement projects, ensuring minimal operational disruption. Food & Beverage Operations Provide operational oversight and leadership of Food & Beverage functions with emphasis on Made to Order Breakfast and Evening Reception. Ensure consistent food quality, service standards, and brand compliance. Manage labor, scheduling, inventory control, and expenses within approved budgets. Ensure compliance with health, safety, sanitation, and alcohol awareness standards. Conduct routine inspections of food and beverage operations. Utilize guest feedback and performance data to drive continuous improvement. Recruit, develop, and retain high performing team members and department leaders. Conduct performance evaluations, coaching, recognition, and corrective action as appropriate. Promote collaboration, accountability, and a positive work environment. Ensure completion and documentation of all required Hilton and brand training programs. Lead by example through visible, hands on operational involvement. Financial & Performance Accountability Support hotel financial performance through effective labor management, cost control, and operational efficiency. Participate in budgeting, forecasting, and performance review processes. Analyze operational data to identify trends, risks, and opportunities for improvement. Partner with department leaders to achieve guest satisfaction, quality, and profitability goals. Analyze monthly statement of operations and prepare written comments regarding the monthly statement of operations for the General Manager's review. Monitor and analyze guest experience data, satisfaction scores, and Stay Experience metrics; partner with department leaders to implement targeted improvement plans. Partner with department leaders to support sustainability initiatives, waste reduction, energy efficiency, and community engagement efforts aligned with Travel with Purpose goals. Qualifications 3-5+ years of progressive hotel leadership experience in a full service environment. Strong background in Front Office operations with demonstrated Food & Beverage leadership experience. Prior Hilton or Embassy Suites experience preferred. Proven ability to manage multiple departments and lead through complexity. Strong communication, leadership, and problem solving skills. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Schedule Full time Brand: Embassy Suites by Hilton Job Guest Services, Operations, and Front Office
Mar 10, 2026
Full time
Job Description Director of Operations - Embassy Suites by Hilton Birmingham (HOT0CB6V) Job Number: HOT0CB6V Work Locations Embassy Suites Birmingham 2300 Woodcrest Place Birmingham 35209 Position Summary The Director of Operations provides senior leadership for hotel operations with primary oversight of Front Office, Housekeeping, Guest Services, and Food & Beverage operations, including Embassy Suites' Made to Order Breakfast and Evening Reception. This role partners closely with the General Manager to ensure seamless hotel performance and serves as the primary operational leader during periods when executive oversight is required. The Director of Operations is responsible for driving guest satisfaction, operational excellence, financial performance, and team engagement through visible leadership, cross functional coordination, cross department collaboration, and disciplined execution. Key Responsibilities Hotel & Operational Leadership Provide senior operational leadership across the hotel, ensuring continuity of operations and consistent decision making. Direct and coordinate the activities of key guest facing departments to deliver an outstanding guest experience. Serve as the escalation point for complex guest, operational, and team member matters. Lead executive level initiatives, operational priorities, and special projects as assigned. Ensure full compliance with Hilton, Embassy Suites, ownership, and regulatory standards. Maintain strong communication with department leaders to align performance, expectations, and priorities. Own and drive the hotel's Stay Experience and Guest Experience initiatives, ensuring consistent execution across all departments and guest touchpoints throughout the arrival, stay, and departure journey in conjunction with Stay Score, drive the Hilton Customer Promise. Front Office & Rooms Operations Oversee all Front Office and guest services operations including check in/check out, room inventory, availability, and system utilization. Monitor all rooms related systems and procedures that impact the guest experience. Ensure reservation, housekeeping coordination, and room readiness standards are consistently met. Oversee VIP and group arrival processes, amenities, special requests, and service delivery. Review daily operational and financial reports, analyze trends, and implement corrective actions. Lead service recovery efforts to resolve guest concerns and protect brand loyalty. Drive upselling and revenue enhancement initiatives. Adopt and champion Hilton's Travel with Purpose platform, ensuring responsible business practices, environmental stewardship, and community engagement are integrated into hotel operations and decision making. Housekeeping Operations Provide oversight and strategic direction for housekeeping operations in partnership with the Housekeeping Manager. Ensure cleanliness, service, and product quality standards are consistently achieved for guest rooms, public areas, restrooms, offices, and meeting/banquet spaces in accordance with federal, state, local, and company health, sanitation, and safety standards. Partner with the Housekeeping Manager to: Establish operational priorities and performance expectations. Support systems use and management. Participate in budgeting, forecasting, and inventory control. Ensure policy and procedure implementation and compliance. Review operational performance, productivity, guest feedback, and quality scores; provide guidance and corrective action as needed. Support the development of the housekeeping leadership team through coaching, mentoring, and performance management. Collaborate on recruitment, training, evaluations, recognition, and corrective action for housekeeping leadership roles. Ensure proper usage, storage, and labeling of chemicals and cleaning supplies through training oversight and compliance monitoring. Partner with Property Operations and other departments on rehabilitation, renovation, and capital improvement projects, ensuring minimal operational disruption. Food & Beverage Operations Provide operational oversight and leadership of Food & Beverage functions with emphasis on Made to Order Breakfast and Evening Reception. Ensure consistent food quality, service standards, and brand compliance. Manage labor, scheduling, inventory control, and expenses within approved budgets. Ensure compliance with health, safety, sanitation, and alcohol awareness standards. Conduct routine inspections of food and beverage operations. Utilize guest feedback and performance data to drive continuous improvement. Recruit, develop, and retain high performing team members and department leaders. Conduct performance evaluations, coaching, recognition, and corrective action as appropriate. Promote collaboration, accountability, and a positive work environment. Ensure completion and documentation of all required Hilton and brand training programs. Lead by example through visible, hands on operational involvement. Financial & Performance Accountability Support hotel financial performance through effective labor management, cost control, and operational efficiency. Participate in budgeting, forecasting, and performance review processes. Analyze operational data to identify trends, risks, and opportunities for improvement. Partner with department leaders to achieve guest satisfaction, quality, and profitability goals. Analyze monthly statement of operations and prepare written comments regarding the monthly statement of operations for the General Manager's review. Monitor and analyze guest experience data, satisfaction scores, and Stay Experience metrics; partner with department leaders to implement targeted improvement plans. Partner with department leaders to support sustainability initiatives, waste reduction, energy efficiency, and community engagement efforts aligned with Travel with Purpose goals. Qualifications 3-5+ years of progressive hotel leadership experience in a full service environment. Strong background in Front Office operations with demonstrated Food & Beverage leadership experience. Prior Hilton or Embassy Suites experience preferred. Proven ability to manage multiple departments and lead through complexity. Strong communication, leadership, and problem solving skills. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Schedule Full time Brand: Embassy Suites by Hilton Job Guest Services, Operations, and Front Office
Halecroft Recruitment is delighted to partner with a waste management, solvent recycling and chemical manufacturing business to appoint a Managing Director. Our client collaborates with companies, authorities, and organisations to transform waste into valuable materials and energy, delivering sustainable solutions. As Managing Director, you will have end-to-end accountability for the business and will report directly to the Board of Directors. Your primary mission will be to stabilise, optimise, and ensure the safe, compliant, and profitable operation of the company s plants, with full P&L ownership and clear Safety, Health & Environmental (SHE) accountability. Once a robust operational foundation is established, you will drive the growth and development agenda across the region. Key Responsibilities Operational Stability & SHE Accountability: Ensure safe, compliant, and efficient operations across all plants. P&L Ownership: Take full responsibility for financial performance and sustainable profitability. Project Delivery: Lead critical projects to completion, on time and on budget. Sales Management: Drive customer engagement, retention, and revenue growth. Growth & Business Development: Identify and implement strategic growth opportunities across Ireland and the UK. Cost Control & Support Management: Optimise resources and operational efficiency while maintaining compliance. Branding & Culture: Promote a strong organisational culture and uphold the company s values. Leadership & Collaboration: Work closely with Group Shared Services and internal teams to deliver business objectives. Knowledge, Skills & Experience 10+ years of industrial managerial experience, preferably within an international organisation. Strong people-management skills and the ability to build relationships based on mutual trust. Transparent, results-focused, and committed to continuous improvement. Deep concern for people, safety, and environmental responsibility. Proven organisational skills to drive operational excellence. Customer-oriented approach (internal and external). Ability to implement change effectively and strategically. Strong decision-making, planning, and communication skills across diverse audiences. University degree in Business and/or Engineering; good knowledge of Chemistry is advantageous. Technical Knowledge & Experience Knowledge of waste legislation is an advantage. Expertise in the solvent recycling market is essential. Understanding of the UK waste market is a plus. Experience within the Chemical/Chemical Plant/Flammable Liquids or Refinery industries This is a rare opportunity to lead a reputable waste/recycling/chemical manufacturing business with full operational and P&L responsibility, shaping its future in the UK and Ireland. You will work in a dynamic, sustainable, and purpose-driven industry, making a tangible impact on both the environment and business performance. If you are a strategic, hands-on leader with a passion for operational excellence and growth, we want to hear from you. Apply today and take the next step in your leadership journey.
Mar 10, 2026
Full time
Halecroft Recruitment is delighted to partner with a waste management, solvent recycling and chemical manufacturing business to appoint a Managing Director. Our client collaborates with companies, authorities, and organisations to transform waste into valuable materials and energy, delivering sustainable solutions. As Managing Director, you will have end-to-end accountability for the business and will report directly to the Board of Directors. Your primary mission will be to stabilise, optimise, and ensure the safe, compliant, and profitable operation of the company s plants, with full P&L ownership and clear Safety, Health & Environmental (SHE) accountability. Once a robust operational foundation is established, you will drive the growth and development agenda across the region. Key Responsibilities Operational Stability & SHE Accountability: Ensure safe, compliant, and efficient operations across all plants. P&L Ownership: Take full responsibility for financial performance and sustainable profitability. Project Delivery: Lead critical projects to completion, on time and on budget. Sales Management: Drive customer engagement, retention, and revenue growth. Growth & Business Development: Identify and implement strategic growth opportunities across Ireland and the UK. Cost Control & Support Management: Optimise resources and operational efficiency while maintaining compliance. Branding & Culture: Promote a strong organisational culture and uphold the company s values. Leadership & Collaboration: Work closely with Group Shared Services and internal teams to deliver business objectives. Knowledge, Skills & Experience 10+ years of industrial managerial experience, preferably within an international organisation. Strong people-management skills and the ability to build relationships based on mutual trust. Transparent, results-focused, and committed to continuous improvement. Deep concern for people, safety, and environmental responsibility. Proven organisational skills to drive operational excellence. Customer-oriented approach (internal and external). Ability to implement change effectively and strategically. Strong decision-making, planning, and communication skills across diverse audiences. University degree in Business and/or Engineering; good knowledge of Chemistry is advantageous. Technical Knowledge & Experience Knowledge of waste legislation is an advantage. Expertise in the solvent recycling market is essential. Understanding of the UK waste market is a plus. Experience within the Chemical/Chemical Plant/Flammable Liquids or Refinery industries This is a rare opportunity to lead a reputable waste/recycling/chemical manufacturing business with full operational and P&L responsibility, shaping its future in the UK and Ireland. You will work in a dynamic, sustainable, and purpose-driven industry, making a tangible impact on both the environment and business performance. If you are a strategic, hands-on leader with a passion for operational excellence and growth, we want to hear from you. Apply today and take the next step in your leadership journey.
Turn Technical Expertise into Commercial Success Are you a commercially driven professional who thrives on building relationships and winning new business? Do you enjoy translating technical solutions into real customer value? We're looking for an ambitious Technical Sales Manager who wants to play a key role in driving growth, developing strategic partnerships, and shaping long-term business success. This is more than a sales role - it's an opportunity to become a trusted advisor, influence projects from concept to delivery, and make a measurable impact. The Opportunity As Technical Sales Manager, you'll sit at the heart of the business - acting as the vital link between customers and internal teams. You'll nurture established accounts while identifying and converting new opportunities, helping to expand market presence and revenue growth. You'll work across ongoing programmes and new projects, ensuring customers receive expert guidance, commercial clarity, and exceptional service throughout the entire sales cycle. What You'll Be Doing Managing and developing a portfolio of key accounts to maximise long-term value Proactively identifying, developing, and securing new business opportunities Acting as a trusted technical advisor, supporting customers with product and application guidance Preparing tailored, persuasive commercial proposals and supporting negotiations Collaborating closely with engineering, manufacturing, and operations teams Supporting customer visits, factory acceptance testing, and project reviews Maintaining accurate CRM records, pipeline activity, and sales reporting Representing the business at customer meetings and industry events About You You're commercially astute, technically confident, and relationship-focused. You enjoy taking ownership and seeing opportunities through from first conversation to successful delivery. You'll ideally bring: Proven experience in technical B2B sales, account management, or business development Strong technical aptitude (an engineering background is advantageous but not essential) Experience managing complex or longer sales cycles Excellent communication, presentation, and negotiation skills A proactive, organised, and self-motivated approach The ability to work independently while collaborating effectively with cross-functional teams Willingness to travel within the UK and internationally as required A full UK driving licence Why This Role? High-impact position with real influence on business growth Exposure to innovative technical projects and diverse industries Collaborative, forward-thinking working environment Genuine opportunity for progression and professional development Competitive salary and benefits package If you're ready to combine technical understanding with commercial drive - and want a role where your contribution truly matters - this could be the opportunity for you.
Mar 10, 2026
Full time
Turn Technical Expertise into Commercial Success Are you a commercially driven professional who thrives on building relationships and winning new business? Do you enjoy translating technical solutions into real customer value? We're looking for an ambitious Technical Sales Manager who wants to play a key role in driving growth, developing strategic partnerships, and shaping long-term business success. This is more than a sales role - it's an opportunity to become a trusted advisor, influence projects from concept to delivery, and make a measurable impact. The Opportunity As Technical Sales Manager, you'll sit at the heart of the business - acting as the vital link between customers and internal teams. You'll nurture established accounts while identifying and converting new opportunities, helping to expand market presence and revenue growth. You'll work across ongoing programmes and new projects, ensuring customers receive expert guidance, commercial clarity, and exceptional service throughout the entire sales cycle. What You'll Be Doing Managing and developing a portfolio of key accounts to maximise long-term value Proactively identifying, developing, and securing new business opportunities Acting as a trusted technical advisor, supporting customers with product and application guidance Preparing tailored, persuasive commercial proposals and supporting negotiations Collaborating closely with engineering, manufacturing, and operations teams Supporting customer visits, factory acceptance testing, and project reviews Maintaining accurate CRM records, pipeline activity, and sales reporting Representing the business at customer meetings and industry events About You You're commercially astute, technically confident, and relationship-focused. You enjoy taking ownership and seeing opportunities through from first conversation to successful delivery. You'll ideally bring: Proven experience in technical B2B sales, account management, or business development Strong technical aptitude (an engineering background is advantageous but not essential) Experience managing complex or longer sales cycles Excellent communication, presentation, and negotiation skills A proactive, organised, and self-motivated approach The ability to work independently while collaborating effectively with cross-functional teams Willingness to travel within the UK and internationally as required A full UK driving licence Why This Role? High-impact position with real influence on business growth Exposure to innovative technical projects and diverse industries Collaborative, forward-thinking working environment Genuine opportunity for progression and professional development Competitive salary and benefits package If you're ready to combine technical understanding with commercial drive - and want a role where your contribution truly matters - this could be the opportunity for you.
Role: Mid Market Sales Manager (Telecoms) Location: Salford, Greater Manchester (Hybrid) Salary: £50,000 - £56,000 + Commission ? Profile Planet Recruitment are proud to be working with a very well respected telecommunications company, who are looking to add a Mid Market Sales Manager to their team. Reporting into the Senior Sales Manager, the Mid Market Sales Manager is responsible for driving revenue growth by leading and developing the sales team, setting and executing sales strategies, and ensuring that targets are met. To be considered for this position, it is essential that you outstanding communications skills and have had previous experience of managing a Sales/Account Manager team. Key Responsibilities Ensure all KPI's and Sales targets are achieved by each individual, inclusive of 121s and objectives Drive a performance led culture that rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product to ensure a solid internal network is built to support your team in their work Essential Experience Solid track record of driving teams to target Experience in Sales cycle and forecasting Be able to work in a complex environment. Excellent communication skills. Customer focused attitude. Drive respect at all levels. If you feel you have the right skill set and want to work for a growing organisation, then please apply ASAP. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 10, 2026
Full time
Role: Mid Market Sales Manager (Telecoms) Location: Salford, Greater Manchester (Hybrid) Salary: £50,000 - £56,000 + Commission ? Profile Planet Recruitment are proud to be working with a very well respected telecommunications company, who are looking to add a Mid Market Sales Manager to their team. Reporting into the Senior Sales Manager, the Mid Market Sales Manager is responsible for driving revenue growth by leading and developing the sales team, setting and executing sales strategies, and ensuring that targets are met. To be considered for this position, it is essential that you outstanding communications skills and have had previous experience of managing a Sales/Account Manager team. Key Responsibilities Ensure all KPI's and Sales targets are achieved by each individual, inclusive of 121s and objectives Drive a performance led culture that rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product to ensure a solid internal network is built to support your team in their work Essential Experience Solid track record of driving teams to target Experience in Sales cycle and forecasting Be able to work in a complex environment. Excellent communication skills. Customer focused attitude. Drive respect at all levels. If you feel you have the right skill set and want to work for a growing organisation, then please apply ASAP. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
We are a well established company with 30 years experience who specialise in the design, manufacture and installation of equipment to a range of clients. We employ over 40 people in our Fleet offices and are seeking an individual to assist and cover a maternity leave as a Customer Service and Installations Coordinator. The role would suit candidates with strong customer service experience, ideally gained within a B2B environment, service scheduling, Co-ordinator or similar type of role. However, we can provide full training if you have strong office based customer service skills gained from another type of role. Working Monday to Friday 9am - 4pm, we offer a competitive hourly rate based on experience plus holiday pay and free onsite parking. Reporting to the Operations Supervisor and working in a small team, the role of Customer Service and Installations Coordinator is responsible for customer liaison from the point of order until completion of the project, communicating with the customer, installation dates and ensuring the customer is kept informed as the project proceeds. In addition, they will support the installation supervisors communicating with on-site contractors and installation teams. The key duties of the role are as follows: • Communicate via telephone and email with customers regarding live projects • Assist with the scheduling of work for installation teams • Create installation packs for sending to installation teams • Being the first point of contact for customers with issues or concerns during installations • Support the Contracts Managers with administration tasks To be suitable for the role you will hold the following: • Excellent communication skills with a positive, customer focused attitude • Good administration and organisational skills • Ability to manage one s time effectively and work with minimum supervision • Computer literate Basic Microsoft Packages Word/Excel/Outlook • Experience of working in an office environment and as part of a team With customer satisfaction at the heart of everything we do, with approximately 70% of our revenue coming from returning customers this role requires good organisational skills as well as excellent written and verbal communication skills along with someone who enjoys working in a fast-paced environment, coordinating installations, and providing excellent customer service while working closely with colleagues, customers, and installation teams. In return we can offer a Monday to Friday working pattern working the hours of 9am - 4pm, a friendly team environment, on site parking, weekly pay and a long term temporary maternity cover role starting asap for a well established and reputable company. Please submit your CV asap for immediate consideration.
Mar 10, 2026
Contractor
We are a well established company with 30 years experience who specialise in the design, manufacture and installation of equipment to a range of clients. We employ over 40 people in our Fleet offices and are seeking an individual to assist and cover a maternity leave as a Customer Service and Installations Coordinator. The role would suit candidates with strong customer service experience, ideally gained within a B2B environment, service scheduling, Co-ordinator or similar type of role. However, we can provide full training if you have strong office based customer service skills gained from another type of role. Working Monday to Friday 9am - 4pm, we offer a competitive hourly rate based on experience plus holiday pay and free onsite parking. Reporting to the Operations Supervisor and working in a small team, the role of Customer Service and Installations Coordinator is responsible for customer liaison from the point of order until completion of the project, communicating with the customer, installation dates and ensuring the customer is kept informed as the project proceeds. In addition, they will support the installation supervisors communicating with on-site contractors and installation teams. The key duties of the role are as follows: • Communicate via telephone and email with customers regarding live projects • Assist with the scheduling of work for installation teams • Create installation packs for sending to installation teams • Being the first point of contact for customers with issues or concerns during installations • Support the Contracts Managers with administration tasks To be suitable for the role you will hold the following: • Excellent communication skills with a positive, customer focused attitude • Good administration and organisational skills • Ability to manage one s time effectively and work with minimum supervision • Computer literate Basic Microsoft Packages Word/Excel/Outlook • Experience of working in an office environment and as part of a team With customer satisfaction at the heart of everything we do, with approximately 70% of our revenue coming from returning customers this role requires good organisational skills as well as excellent written and verbal communication skills along with someone who enjoys working in a fast-paced environment, coordinating installations, and providing excellent customer service while working closely with colleagues, customers, and installation teams. In return we can offer a Monday to Friday working pattern working the hours of 9am - 4pm, a friendly team environment, on site parking, weekly pay and a long term temporary maternity cover role starting asap for a well established and reputable company. Please submit your CV asap for immediate consideration.
Key Responsibilities People Management Lead and manage a competent, motivated and ambitious team comprising two managers and a total staff of 15+ Build relationships and take care of team wellbeing and development, ensuring every team member knows their value Assist in recruiting new team members as and when required Alongside the Facilities Manager, manage the defects and snagging processes with the Developer Build relationships with senior team members, investors, stakeholders, and clients across the business Attend regular Operations and Leasing team meetings to ensure full awareness of all move-in/move-out forecasts and maintain strong inter-company communications Customer Experience Take full ownership of the resident experience with a focus on customer service, turning residents into brand ambassadors Deal with complaints with empathy, and praise with modesty Deliver an exceptional resident experience in line with company Standard Operating Procedures Manage resident tenancies, including ASTs, move-in and move-out processes, renewals and everything in between Operational & Compliance Autonomously manage the entire estate, including residential and commercial elements Ensure full operational knowledge of apartment and communal area systems Work with main contractors and Employer's Agent to ensure snagging and defect management is dealt with in a timely manner Coordinate all move-ins with the leasing team, night concierge and third-party service providers to ensure apartments are ready and welcome packs are in place Be part of the on-call rota as and when required Be flexible and hands-on - get stuck in to manage the site in the best possible way Support the Facilities Manager in monitoring and procuring stock for soft FM services economically and competitively Support the Facilities Manager in maintaining all health and safety policies and risk assessments Manage the property management system, including preparing and presenting reports Manage bank accounts and payments - both resident and supplier - including debt management Keep up to date with changes in technology, processes and industry standards Offer suggestions to improve operational performance Commercial Manage the wider estate, including commercial tenants Work alongside the accounts team to ensure payments are received on time Work in conjunction with the estates management team for the smooth running of the estate Establish positive working relationships with the wider estate community Support the Leasing Manager with touring and leasing to optimise occupancy and revenue The General Manager will also be expected to extend their duties to other tasks commensurate with the role. Who We're Looking For We're looking for a talented, committed and flexible manager who can lead from the front. The ideal candidate will be educated to degree level and will draw on their operational management experience to lead a team, drive revenue, and deliver an unforgettable living experience for residents. This is a significant role with considerable responsibility and unlimited potential for career growth. We're results-driven and looking for dependable, dedicated people who see the bigger picture while loving the detail.
Mar 10, 2026
Full time
Key Responsibilities People Management Lead and manage a competent, motivated and ambitious team comprising two managers and a total staff of 15+ Build relationships and take care of team wellbeing and development, ensuring every team member knows their value Assist in recruiting new team members as and when required Alongside the Facilities Manager, manage the defects and snagging processes with the Developer Build relationships with senior team members, investors, stakeholders, and clients across the business Attend regular Operations and Leasing team meetings to ensure full awareness of all move-in/move-out forecasts and maintain strong inter-company communications Customer Experience Take full ownership of the resident experience with a focus on customer service, turning residents into brand ambassadors Deal with complaints with empathy, and praise with modesty Deliver an exceptional resident experience in line with company Standard Operating Procedures Manage resident tenancies, including ASTs, move-in and move-out processes, renewals and everything in between Operational & Compliance Autonomously manage the entire estate, including residential and commercial elements Ensure full operational knowledge of apartment and communal area systems Work with main contractors and Employer's Agent to ensure snagging and defect management is dealt with in a timely manner Coordinate all move-ins with the leasing team, night concierge and third-party service providers to ensure apartments are ready and welcome packs are in place Be part of the on-call rota as and when required Be flexible and hands-on - get stuck in to manage the site in the best possible way Support the Facilities Manager in monitoring and procuring stock for soft FM services economically and competitively Support the Facilities Manager in maintaining all health and safety policies and risk assessments Manage the property management system, including preparing and presenting reports Manage bank accounts and payments - both resident and supplier - including debt management Keep up to date with changes in technology, processes and industry standards Offer suggestions to improve operational performance Commercial Manage the wider estate, including commercial tenants Work alongside the accounts team to ensure payments are received on time Work in conjunction with the estates management team for the smooth running of the estate Establish positive working relationships with the wider estate community Support the Leasing Manager with touring and leasing to optimise occupancy and revenue The General Manager will also be expected to extend their duties to other tasks commensurate with the role. Who We're Looking For We're looking for a talented, committed and flexible manager who can lead from the front. The ideal candidate will be educated to degree level and will draw on their operational management experience to lead a team, drive revenue, and deliver an unforgettable living experience for residents. This is a significant role with considerable responsibility and unlimited potential for career growth. We're results-driven and looking for dependable, dedicated people who see the bigger picture while loving the detail.
Branch Manager - Estate Agency Location: Loughton, Essex Salary: Circa 30,000 Basic + Manager Override Commission We are currently recruiting on behalf of a successful estate agency seeking an experienced Branch Manager to lead their office in Loughton. This is a great opportunity for a proven lister with strong leadership skills to drive listings, grow market share and lead a high-performing team. Key Responsibilities Oversee the day-to-day operations of the branch Generate new business by conducting valuations and winning instructions Lead, motivate and support the sales team to achieve targets Monitor performance and implement strategies to increase revenue Build strong relationships with vendors, buyers and local stakeholders Maintain high standards of customer service and professionalism Ensure compliance with industry regulations and company procedures Requirements Proven experience as an estate agency lister Previous leadership or management experience in property sales Strong knowledge of the local property market Excellent negotiation and communication skills Target-driven with a strong track record in winning instructions Full UK driving licence Package Basic salary around 30,000 Manager Override Commission on sales Opportunity to lead and grow a successful branch Career progression within the company If you're an experienced estate agency professional ready to take the next step into branch leadership, we would love to hear from you.
Mar 10, 2026
Full time
Branch Manager - Estate Agency Location: Loughton, Essex Salary: Circa 30,000 Basic + Manager Override Commission We are currently recruiting on behalf of a successful estate agency seeking an experienced Branch Manager to lead their office in Loughton. This is a great opportunity for a proven lister with strong leadership skills to drive listings, grow market share and lead a high-performing team. Key Responsibilities Oversee the day-to-day operations of the branch Generate new business by conducting valuations and winning instructions Lead, motivate and support the sales team to achieve targets Monitor performance and implement strategies to increase revenue Build strong relationships with vendors, buyers and local stakeholders Maintain high standards of customer service and professionalism Ensure compliance with industry regulations and company procedures Requirements Proven experience as an estate agency lister Previous leadership or management experience in property sales Strong knowledge of the local property market Excellent negotiation and communication skills Target-driven with a strong track record in winning instructions Full UK driving licence Package Basic salary around 30,000 Manager Override Commission on sales Opportunity to lead and grow a successful branch Career progression within the company If you're an experienced estate agency professional ready to take the next step into branch leadership, we would love to hear from you.
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a Senior Product Manager to join our Advertising Product team to help define and deliver the product strategy and roadmap for Guardian advertising products focused on direct sold display, sponsorship frameworks, branded content integrations and premium commercial experiences. This role is essential to strengthening The Guardian's direct sold advertising proposition, enabling scalable sponsorship models and differentiated branded content opportunities in a competitive media landscape. Working across Commercial, Editorial, Design, Data and Engineering teams, you will deliver innovative advertising solutions that align with business goals while protecting the Guardian's editorial integrity and reader trust. This role will support and advance The Guardian's ambition of creating a sustainable business model for independent journalism by building deeper and more meaningful relationships with users. We're looking for a product specialist with strong knowledge of the premium digital advertising market and a proven track record of launching and scaling high-impact commercial products. About the Role: Define and own the roadmap for direct sold and sponsorship advertising products across display, native, video and newsletters on our digital platforms. Develop a strategic vision that aligns with broader company objectives, including audience growth and subscription models. Ensure The Guardian's advertising products deliver measurable value to advertisers and readers alike, supporting our long-term sustainability. Translate advertiser needs, sales insight and market trends into clear product requirements and prioritised initiatives, balancing bespoke commercial opportunities with scalable product development. Identify market opportunities to create distinctive, high-value commercial products that leverage The Guardian's brand and audience insight. Lead cross-functional teams (engineering, design, data, ad operations and commercial) through the end-to-end product lifecycle - from discovery to launch to iteration. Partner closely with Sales teams to shape compelling propositions that meet advertiser objectives Collaborate with Editorial teams to identify opportunities around key editorial moments. Align with new site features and protect and enhance the reader experience. Define and track KPIs such as direct revenue growth, yield improvement, and user engagement, using data and insight to optimise performance and inform future product development. About You: Extensive experience in product management, ideally within digital media, publishing or commercial platforms. Strong understanding of direct sold digital advertising, sponsorship models and branded content development. Proven track record of launching high-impact advertising products that drive direct commercial revenue. Strong commercial acumen and experience working closely with Sales and commercial stakeholders. Excellent stakeholder management and communication skills, capable of influencing across teams and functions. Data-informed mindset with experience using performance metrics to guide decision-making. Ability to balance commercial priorities with reader experience and editorial goals. Purpose-driven and sympathetic towards Guardian values. We actively encourage applications from groups traditionally underrepresented in the UK media We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Tuesday 17th March 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships. We value honesty in your application. AI generated content must not be presented as your own work. Please review our guidance on the use of AI in your application here .
Mar 10, 2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We are now looking for a Senior Product Manager to join our Advertising Product team to help define and deliver the product strategy and roadmap for Guardian advertising products focused on direct sold display, sponsorship frameworks, branded content integrations and premium commercial experiences. This role is essential to strengthening The Guardian's direct sold advertising proposition, enabling scalable sponsorship models and differentiated branded content opportunities in a competitive media landscape. Working across Commercial, Editorial, Design, Data and Engineering teams, you will deliver innovative advertising solutions that align with business goals while protecting the Guardian's editorial integrity and reader trust. This role will support and advance The Guardian's ambition of creating a sustainable business model for independent journalism by building deeper and more meaningful relationships with users. We're looking for a product specialist with strong knowledge of the premium digital advertising market and a proven track record of launching and scaling high-impact commercial products. About the Role: Define and own the roadmap for direct sold and sponsorship advertising products across display, native, video and newsletters on our digital platforms. Develop a strategic vision that aligns with broader company objectives, including audience growth and subscription models. Ensure The Guardian's advertising products deliver measurable value to advertisers and readers alike, supporting our long-term sustainability. Translate advertiser needs, sales insight and market trends into clear product requirements and prioritised initiatives, balancing bespoke commercial opportunities with scalable product development. Identify market opportunities to create distinctive, high-value commercial products that leverage The Guardian's brand and audience insight. Lead cross-functional teams (engineering, design, data, ad operations and commercial) through the end-to-end product lifecycle - from discovery to launch to iteration. Partner closely with Sales teams to shape compelling propositions that meet advertiser objectives Collaborate with Editorial teams to identify opportunities around key editorial moments. Align with new site features and protect and enhance the reader experience. Define and track KPIs such as direct revenue growth, yield improvement, and user engagement, using data and insight to optimise performance and inform future product development. About You: Extensive experience in product management, ideally within digital media, publishing or commercial platforms. Strong understanding of direct sold digital advertising, sponsorship models and branded content development. Proven track record of launching high-impact advertising products that drive direct commercial revenue. Strong commercial acumen and experience working closely with Sales and commercial stakeholders. Excellent stakeholder management and communication skills, capable of influencing across teams and functions. Data-informed mindset with experience using performance metrics to guide decision-making. Ability to balance commercial priorities with reader experience and editorial goals. Purpose-driven and sympathetic towards Guardian values. We actively encourage applications from groups traditionally underrepresented in the UK media We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Tuesday 17th March 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships. We value honesty in your application. AI generated content must not be presented as your own work. Please review our guidance on the use of AI in your application here .
Assistant Store Manager page is loaded Assistant Store Managerlocations: Derby, Derbyshiretime type: Part timeposted on: Posted Todayjob requisition id: JR261928 Assistant Store Manager Opportunity Join the team. Drive Sales. Be the Most You! At Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you! Responsibilities Sales Leadership & Profit Growth: Take ownership of store sales by delivering outstanding customer experience, upselling products, and implementing promotions to maximize revenue. You'll be at the forefront of driving store performance. Customer Engagement & Experience: Every customer interaction is a chance to create a loyal shopper! Use your enthusiasm and product knowledge to provide personalized styling advice, recommend add-ons, and enhance their shopping journey. Expert Piercing Services: Become a trusted piercing specialist through our training program. Provide a safe, fun, and professional experience that keeps customers coming back. Operational Excellence: Ensure the store runs smoothly by maintaining inventory accuracy, handling transactions efficiently, and keeping the store well-merchandised and visually appealing to drive foot traffic. Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service. Trend-Driven Brand Representation: Showcase Claire's products and services with enthusiasm. Stay up to date with the latest fashion trends and translate that knowledge into compelling product recommendations and styling tips for customers. About You Sales-Driven Mindset: You thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities. Customer-Centric Approach: You're passionate about providing exceptional service and creating memorable shopping experiences. Retail & Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success. Confidence in Piercing Services: Willingness to become a trained piercing specialist and provide expert guidance to customers. Strong Communication & Selling Skills: You know how to engage customers, build relationships, and close the sale. Ability to Work Independently: You're self-motivated, organized, and can take charge when needed. Job Requirements You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers. You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations. You hold a high school diploma or equivalent and have a minimum of one year of retail management experience, along with at least one year of overall retail experience. You can stand during scheduled shifts and maneuver 11-35kg (25-75lbs). You can bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers. You are passionate about providing our customers with opportunities to express themselves freely every day. You are energized by interacting with customers and stive to provide excellent service throughout their visit. You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression. You have strong verbal and written communication skills to effectively interact with customers, employees, and management. You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling. You're a driven team player with a positive attitude and willingness to learn. You're self-motivated and organized, as some of our stores may require you to work alone at times. You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales. You can create a curated fashion look with product during your shift. Perks and Benefits Full-Time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance) Generous employee discount on Claire's products Opportunities for advancement and career development Fun and inclusive work environment with supportive teammates Candidate Journey Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. The Claire's Experience. We're a global brand powerhouse for self - expression. We are dedicated to making this happen through our products, experiences and most importantly, our people. Do work that inspires. We're passionate about our purpose. We bring joy by opening the door to self-discovery. Every day, we get to encourage and celebrate self-expression with each accessory choice and piercing decision we help our customers make. We think that today - more than ever - encouraging others to freely express their many sides is a pretty great thing to be a part of. Play as a team. We support each other and strive to make personal connections. Because treating each other with respect helps us achieve our individual and common goals. Encouraging our team members to forge their own way is key to what makes us stronger and more innovative as an organization. Be true to you. The real you is inspirational, and that's who we want you to be at Claire's. We want you to - the most you. When you feel free to show up as the real you, it encourages others to do the same. You make a difference just by being who you are. Every day, we have the opportunity together to promote an inclusive and diverse culture that makes us all richer. Evolve yourself. We want you to be the most you possible. But just as our styles evolve, so do we. That's why we encourage you to keep growing, changing and reinventing yourself. Helping you grow and achieve your aspirations is important to us. We are proud of our many employees who have moved across and through the organization, taking on new opportunities and inspiring us all to dream and achieve. Claire's Values Learn more about our company and values Available Roles We have sales associate, part-time manager, assistant manager, and manager roles available in store. We also have district and regional sales leadership roles as well as corporate roles. Learn more via Job Search.
Mar 10, 2026
Full time
Assistant Store Manager page is loaded Assistant Store Managerlocations: Derby, Derbyshiretime type: Part timeposted on: Posted Todayjob requisition id: JR261928 Assistant Store Manager Opportunity Join the team. Drive Sales. Be the Most You! At Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you! Responsibilities Sales Leadership & Profit Growth: Take ownership of store sales by delivering outstanding customer experience, upselling products, and implementing promotions to maximize revenue. You'll be at the forefront of driving store performance. Customer Engagement & Experience: Every customer interaction is a chance to create a loyal shopper! Use your enthusiasm and product knowledge to provide personalized styling advice, recommend add-ons, and enhance their shopping journey. Expert Piercing Services: Become a trusted piercing specialist through our training program. Provide a safe, fun, and professional experience that keeps customers coming back. Operational Excellence: Ensure the store runs smoothly by maintaining inventory accuracy, handling transactions efficiently, and keeping the store well-merchandised and visually appealing to drive foot traffic. Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service. Trend-Driven Brand Representation: Showcase Claire's products and services with enthusiasm. Stay up to date with the latest fashion trends and translate that knowledge into compelling product recommendations and styling tips for customers. About You Sales-Driven Mindset: You thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities. Customer-Centric Approach: You're passionate about providing exceptional service and creating memorable shopping experiences. Retail & Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success. Confidence in Piercing Services: Willingness to become a trained piercing specialist and provide expert guidance to customers. Strong Communication & Selling Skills: You know how to engage customers, build relationships, and close the sale. Ability to Work Independently: You're self-motivated, organized, and can take charge when needed. Job Requirements You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers. You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations. You hold a high school diploma or equivalent and have a minimum of one year of retail management experience, along with at least one year of overall retail experience. You can stand during scheduled shifts and maneuver 11-35kg (25-75lbs). You can bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers. You are passionate about providing our customers with opportunities to express themselves freely every day. You are energized by interacting with customers and stive to provide excellent service throughout their visit. You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression. You have strong verbal and written communication skills to effectively interact with customers, employees, and management. You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling. You're a driven team player with a positive attitude and willingness to learn. You're self-motivated and organized, as some of our stores may require you to work alone at times. You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales. You can create a curated fashion look with product during your shift. Perks and Benefits Full-Time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance) Generous employee discount on Claire's products Opportunities for advancement and career development Fun and inclusive work environment with supportive teammates Candidate Journey Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. The Claire's Experience. We're a global brand powerhouse for self - expression. We are dedicated to making this happen through our products, experiences and most importantly, our people. Do work that inspires. We're passionate about our purpose. We bring joy by opening the door to self-discovery. Every day, we get to encourage and celebrate self-expression with each accessory choice and piercing decision we help our customers make. We think that today - more than ever - encouraging others to freely express their many sides is a pretty great thing to be a part of. Play as a team. We support each other and strive to make personal connections. Because treating each other with respect helps us achieve our individual and common goals. Encouraging our team members to forge their own way is key to what makes us stronger and more innovative as an organization. Be true to you. The real you is inspirational, and that's who we want you to be at Claire's. We want you to - the most you. When you feel free to show up as the real you, it encourages others to do the same. You make a difference just by being who you are. Every day, we have the opportunity together to promote an inclusive and diverse culture that makes us all richer. Evolve yourself. We want you to be the most you possible. But just as our styles evolve, so do we. That's why we encourage you to keep growing, changing and reinventing yourself. Helping you grow and achieve your aspirations is important to us. We are proud of our many employees who have moved across and through the organization, taking on new opportunities and inspiring us all to dream and achieve. Claire's Values Learn more about our company and values Available Roles We have sales associate, part-time manager, assistant manager, and manager roles available in store. We also have district and regional sales leadership roles as well as corporate roles. Learn more via Job Search.
Global Media Organisation seeks an Internal Financial Control Manager to join their West London business in a permanent position. The Internal Financial Control Manager is responsible for providing independent and objective assurance over the effectiveness of internal controls, risk management, and governance processes within this media organisation.The role has a strong focus on media-specific risks, including content production and acquisition, advertising revenue recognition, digital platforms, intellectual property rights, data protection, and regulatory compliance. Duties of the Internal Financial Control Manager include: Develop and implement a risk-based annual internal audit plan aligned with the organisation's strategic objectives and the evolving media landscape. Conduct enterprise-wide risk assessments covering content creation, acquisition, distribution, advertising, digital platforms, and technology. Consider emerging risks such as digital transformation, audience data privacy, cybersecurity, and regulatory changes affecting media operations. Lead and supervise internal audits across financial, operational, compliance, and IT processes. Perform audits related to content productions, acquisition costs, advertising sales, media buying, digital revenue streams, royalties etc. Ensure audits are conducted in accordance with IIA Standards and internal audit best practices. Ensure compliance with IFRS, particularly standards relevant to media entities. Identify control gaps, financial risks, and potential fraud or revenue leakage. Identify and assess key risks specific to the media industry. Evaluate the effectiveness of internal controls and risk mitigation strategies. Support the enhancement of the organization's enterprise risk management (ERM) framework. Prepare clear and actionable internal audit reports highlighting findings, risks, root causes, and recommendations. Present audit results and risk insights to senior management and the Audit Committee. Provide advisory support to management on strengthening controls while maintaining operational flexibility and creativity. Monitor the timely implementation of audit recommendations and corrective action plans. Lead, mentor, and develop internal audit and control staff. Build effective working relationships with editorial, production, sales, technology, legal, and finance teams. Requirements for the Internal Financial Control Manager include: Qualified ACA/ACCA/CIA Minimum 7-10 years of experience in internal audit, internal control, or risk management preferably within media, entertainment, broadcasting, or digital content industry. 3-5 years in a managerial role. Strong knowledge of internal audit standards (IIA) and COSO internal control framework. Strong working knowledge of IFRS Ability to balance control requirements with the fast-paced and creative nature of media operations.
Mar 10, 2026
Full time
Global Media Organisation seeks an Internal Financial Control Manager to join their West London business in a permanent position. The Internal Financial Control Manager is responsible for providing independent and objective assurance over the effectiveness of internal controls, risk management, and governance processes within this media organisation.The role has a strong focus on media-specific risks, including content production and acquisition, advertising revenue recognition, digital platforms, intellectual property rights, data protection, and regulatory compliance. Duties of the Internal Financial Control Manager include: Develop and implement a risk-based annual internal audit plan aligned with the organisation's strategic objectives and the evolving media landscape. Conduct enterprise-wide risk assessments covering content creation, acquisition, distribution, advertising, digital platforms, and technology. Consider emerging risks such as digital transformation, audience data privacy, cybersecurity, and regulatory changes affecting media operations. Lead and supervise internal audits across financial, operational, compliance, and IT processes. Perform audits related to content productions, acquisition costs, advertising sales, media buying, digital revenue streams, royalties etc. Ensure audits are conducted in accordance with IIA Standards and internal audit best practices. Ensure compliance with IFRS, particularly standards relevant to media entities. Identify control gaps, financial risks, and potential fraud or revenue leakage. Identify and assess key risks specific to the media industry. Evaluate the effectiveness of internal controls and risk mitigation strategies. Support the enhancement of the organization's enterprise risk management (ERM) framework. Prepare clear and actionable internal audit reports highlighting findings, risks, root causes, and recommendations. Present audit results and risk insights to senior management and the Audit Committee. Provide advisory support to management on strengthening controls while maintaining operational flexibility and creativity. Monitor the timely implementation of audit recommendations and corrective action plans. Lead, mentor, and develop internal audit and control staff. Build effective working relationships with editorial, production, sales, technology, legal, and finance teams. Requirements for the Internal Financial Control Manager include: Qualified ACA/ACCA/CIA Minimum 7-10 years of experience in internal audit, internal control, or risk management preferably within media, entertainment, broadcasting, or digital content industry. 3-5 years in a managerial role. Strong knowledge of internal audit standards (IIA) and COSO internal control framework. Strong working knowledge of IFRS Ability to balance control requirements with the fast-paced and creative nature of media operations.
The PureGym Way PureGym is the No.1 gym operator in the UK, and the 4th largest gym operator worldwide. With 700+ gyms and over 2 million members across the UK, Europe & the US, we are the gym where Everybody is Welcome. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . See our careers page for full benefits. We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 10 days) Great learning & development resources Enhanced maternity pay and adoption leave The Role Location: London Hybrid (3 days per week)Type: Full TimeContract type: Permanent Application closing date: 22 March 2026 Exciting opportunity to join PureGym as US Financial Planning Manager. You will lead financial planning processes across & deliver the month end commercial reporting for US Operations. With an additional focus on Capex/ROI and business partnering the US Property Team. Having recently acquired 50+ gyms in the US, the group is recruiting a US focused commercial finance team, to support the success of the business by providing accurate & timely reporting as well as analysis of performance for US operations with revenue of c$130 million. The team will be based in the London Office, alongside the UK & Group finance functions. Ownership of planning, management & delivery of the annual budgeting & periodic reforecast processes Ownership of & improvement to the integrated business planning model, ensuring integrity of P&L, Balance Sheet & Cashflow Cashflow expert for the commercial finance function Support to the internal Capex committee through development of accurate capex reporting & analysis, working with key stakeholders to ensure robust processes & controls • Business Partner to the US FD & US Property Team on lease negotiations, highlighting any opportunities for estate optimisation Ownership of investment feasibility models (New site & refurbs), delivering continual improvements to assist with strategic decisions Tracking & driving performance of Investment Projects (New Site & refurbs) Provision of month end performance analysis pack to US FD & MD Production of the monthly board report to Group & the maintenance of monthly financial model Involvement in many adhoc business initiatives, providing commercial challenge & analytical support to US FD, MD & the wider US operation The Person This role will suit an ambitious, high performing qualified accountant (e.g. ACCA, CIMA) Demonstrable commercial skills, ideally with experience of working in an FP&A function or transaction services team Demonstrable business partnering skills, working with different stakeholders across the business, the ability to communicate & build relationships across the business (including senior management) is essential Proven exceptional financial modelling, analytical & presentation skills Sound understanding across all primary financial statements, particularly cashflow Strong attention to detail and quick to learn & implement new concepts, knowledge & skills Ability to self-motivate & hit strict deadlines is critical in such a fast paced, growing business A team player with a flexible & can do attitude, proactive & able to prioritise the urgent needs of the business Excellent excel skills Experienced PowerPoint user, able to prepare board information packs, present complex information clearly & in summary form Experience and/or understanding of multi-site industries such as retail/leisure would be an advantage, but not essential Experience of working with multi-dimensional databases (MIS tools) would be an advantage, but not essential Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work.
Mar 10, 2026
Full time
The PureGym Way PureGym is the No.1 gym operator in the UK, and the 4th largest gym operator worldwide. With 700+ gyms and over 2 million members across the UK, Europe & the US, we are the gym where Everybody is Welcome. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . See our careers page for full benefits. We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 10 days) Great learning & development resources Enhanced maternity pay and adoption leave The Role Location: London Hybrid (3 days per week)Type: Full TimeContract type: Permanent Application closing date: 22 March 2026 Exciting opportunity to join PureGym as US Financial Planning Manager. You will lead financial planning processes across & deliver the month end commercial reporting for US Operations. With an additional focus on Capex/ROI and business partnering the US Property Team. Having recently acquired 50+ gyms in the US, the group is recruiting a US focused commercial finance team, to support the success of the business by providing accurate & timely reporting as well as analysis of performance for US operations with revenue of c$130 million. The team will be based in the London Office, alongside the UK & Group finance functions. Ownership of planning, management & delivery of the annual budgeting & periodic reforecast processes Ownership of & improvement to the integrated business planning model, ensuring integrity of P&L, Balance Sheet & Cashflow Cashflow expert for the commercial finance function Support to the internal Capex committee through development of accurate capex reporting & analysis, working with key stakeholders to ensure robust processes & controls • Business Partner to the US FD & US Property Team on lease negotiations, highlighting any opportunities for estate optimisation Ownership of investment feasibility models (New site & refurbs), delivering continual improvements to assist with strategic decisions Tracking & driving performance of Investment Projects (New Site & refurbs) Provision of month end performance analysis pack to US FD & MD Production of the monthly board report to Group & the maintenance of monthly financial model Involvement in many adhoc business initiatives, providing commercial challenge & analytical support to US FD, MD & the wider US operation The Person This role will suit an ambitious, high performing qualified accountant (e.g. ACCA, CIMA) Demonstrable commercial skills, ideally with experience of working in an FP&A function or transaction services team Demonstrable business partnering skills, working with different stakeholders across the business, the ability to communicate & build relationships across the business (including senior management) is essential Proven exceptional financial modelling, analytical & presentation skills Sound understanding across all primary financial statements, particularly cashflow Strong attention to detail and quick to learn & implement new concepts, knowledge & skills Ability to self-motivate & hit strict deadlines is critical in such a fast paced, growing business A team player with a flexible & can do attitude, proactive & able to prioritise the urgent needs of the business Excellent excel skills Experienced PowerPoint user, able to prepare board information packs, present complex information clearly & in summary form Experience and/or understanding of multi-site industries such as retail/leisure would be an advantage, but not essential Experience of working with multi-dimensional databases (MIS tools) would be an advantage, but not essential Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work.
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Mar 10, 2026
Full time
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 10, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
We are partnering with a fast-growing, entrepreneurial events and entertainment business to appoint an experienced Finance Manager. This is a hands-on role suited to a commercially aware finance professional who thrives in scaling environments and enjoys building structure within a growing organisation. This position will play a key role in strengthening financial controls, improving reporting accuracy, and supporting leadership with clear and timely financial insights. What You ll Be Responsible For: Maintain accurate books and financial records (currently operating on QuickBooks, with potential migration to Xero to enhance controls) Produce monthly management accounts with supporting analysis Implement and manage processes for monthly prepayments and accruals Reconcile all bank accounts and ensure accurate cash reporting Upload and reconcile sales invoices from the event booking system to the accounting platform Post and allocate customer receipts, monitor aged debtors, and support credit control processes Post purchase invoices and oversee appropriate cost allocation Review and strengthen authorisation controls around purchasing Reconcile deferred revenue accounts monthly Process monthly payroll via accounting software Prepare and submit VAT returns Support ad hoc financial and operational tasks typical within a growing SME What You ll Bring: Proven experience as a Bookkeeper or Finance Manager, producing monthly management accounts Strong working knowledge of accounting systems such as QuickBooks and/or Xero Advanced Excel skills and confidence working with financial data Experience implementing or improving financial controls and processes Ability to operate independently within a small to medium-sized, fast-growing business A proactive mindset with the confidence to support leadership in strengthening the control environment Benefits: Competitive salary Opportunity to play a key role in shaping financial processes within a scaling organisation Broad exposure across operations and commercial activities Autonomy and ownership within a collaborative environment If you are an experienced finance professional looking to take ownership within a dynamic and rapidly growing business, we would love to hear from you.
Mar 10, 2026
Full time
We are partnering with a fast-growing, entrepreneurial events and entertainment business to appoint an experienced Finance Manager. This is a hands-on role suited to a commercially aware finance professional who thrives in scaling environments and enjoys building structure within a growing organisation. This position will play a key role in strengthening financial controls, improving reporting accuracy, and supporting leadership with clear and timely financial insights. What You ll Be Responsible For: Maintain accurate books and financial records (currently operating on QuickBooks, with potential migration to Xero to enhance controls) Produce monthly management accounts with supporting analysis Implement and manage processes for monthly prepayments and accruals Reconcile all bank accounts and ensure accurate cash reporting Upload and reconcile sales invoices from the event booking system to the accounting platform Post and allocate customer receipts, monitor aged debtors, and support credit control processes Post purchase invoices and oversee appropriate cost allocation Review and strengthen authorisation controls around purchasing Reconcile deferred revenue accounts monthly Process monthly payroll via accounting software Prepare and submit VAT returns Support ad hoc financial and operational tasks typical within a growing SME What You ll Bring: Proven experience as a Bookkeeper or Finance Manager, producing monthly management accounts Strong working knowledge of accounting systems such as QuickBooks and/or Xero Advanced Excel skills and confidence working with financial data Experience implementing or improving financial controls and processes Ability to operate independently within a small to medium-sized, fast-growing business A proactive mindset with the confidence to support leadership in strengthening the control environment Benefits: Competitive salary Opportunity to play a key role in shaping financial processes within a scaling organisation Broad exposure across operations and commercial activities Autonomy and ownership within a collaborative environment If you are an experienced finance professional looking to take ownership within a dynamic and rapidly growing business, we would love to hear from you.
About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive. About the Role The Workforce Planning Director will build and lead a scalable, compliant and high performance People Operations function for a live events environment. This role ensures the organisation can safely and efficiently deploy large, diverse workforces - often across multiple venues - while delivering a best in class employee and event day experience. You will own the entire People Operations engine, including workforce scheduling, event day staffing operations, and compliance. What we can offer Hosting events is what we do best, and we want our People to experience that too - enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave. We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute - join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities Oversee end to end event resourcing strategy, ensuring the right people, with the right skills, are staffed for each event, across FOH, BOH, F&B, hospitality, security, production, and technical roles. You will be responsible for ensuring The F&B Academy is clearly owned, well governed, and experienced across our venues Lead surge staffing models for high volume event days. Drive the master staffing plan aligned with event calendars, site needs, and commercial forecasts. Oversee rota/scheduling systems to ensure Working Time compliance and capacity planning. Own the accreditation process - badges, passes, compliance documentation, background checks, eligibility to work. Ensure all staff (permanent, seasonal, agency) meet compliance standards before entering site. Partner with H&S, Security, and Venue Ops to uphold safety, safeguarding, and regulatory standards. Deliver and maintain event day People Ops protocols, including check in/check out structures, incident management, and welfare. Oversee mass onboarding cycles for seasonal and temporary talent pools. Lead benefits strategy for a blended workforce - permanent, casual, and event day. Build and lead a high performing People Ops team capable of scaling up during peak periods. Partner with Operations, Production, Commercial, Hospitality, Security, and F&B leads. Provide visible leadership on large events - "on the ground" support, troubleshooting, and people flow management. Automate workflows to reduce manual event day admin. Oversee workforce management tech (HRIS, T&A, scheduling, accreditation). Introduce strong operational governance: SOPs, audits, risk logs, compliance dashboards. Implement VOC (Voice of Colleague) and post event debrief loops to drive continual improvement. We are looking for someone with Senior People Operations leadership experience in live events, stadiums, festivals, venues, entertainment, hospitality, or large scale operations. Proven ability to resource, schedule, and run event day or shift based operations. Experience with HRIS and workforce management systems (RotaCloud, Deputy, Harri, Workforce, Workday, SAP, etc.). Strong understanding of UK Working Time Regulations, safety standards, and event day compliance requirements. Expertise managing large volumes of casual, seasonal, contractor, and agency workers. Experience in sports, touring, stadium catering, or festival operations. Multi site workforce management experience. Event vendor onboarding. Expert stakeholder manager - able to work with Ops, Commercial, F&B, Safety. Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date. The requirements of the business are such that it is necessary to have a flexible approach and therefore some business-related travel to be able to work at our venues and operational sites will be required.
Mar 09, 2026
Full time
About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive. About the Role The Workforce Planning Director will build and lead a scalable, compliant and high performance People Operations function for a live events environment. This role ensures the organisation can safely and efficiently deploy large, diverse workforces - often across multiple venues - while delivering a best in class employee and event day experience. You will own the entire People Operations engine, including workforce scheduling, event day staffing operations, and compliance. What we can offer Hosting events is what we do best, and we want our People to experience that too - enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave. We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute - join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities Oversee end to end event resourcing strategy, ensuring the right people, with the right skills, are staffed for each event, across FOH, BOH, F&B, hospitality, security, production, and technical roles. You will be responsible for ensuring The F&B Academy is clearly owned, well governed, and experienced across our venues Lead surge staffing models for high volume event days. Drive the master staffing plan aligned with event calendars, site needs, and commercial forecasts. Oversee rota/scheduling systems to ensure Working Time compliance and capacity planning. Own the accreditation process - badges, passes, compliance documentation, background checks, eligibility to work. Ensure all staff (permanent, seasonal, agency) meet compliance standards before entering site. Partner with H&S, Security, and Venue Ops to uphold safety, safeguarding, and regulatory standards. Deliver and maintain event day People Ops protocols, including check in/check out structures, incident management, and welfare. Oversee mass onboarding cycles for seasonal and temporary talent pools. Lead benefits strategy for a blended workforce - permanent, casual, and event day. Build and lead a high performing People Ops team capable of scaling up during peak periods. Partner with Operations, Production, Commercial, Hospitality, Security, and F&B leads. Provide visible leadership on large events - "on the ground" support, troubleshooting, and people flow management. Automate workflows to reduce manual event day admin. Oversee workforce management tech (HRIS, T&A, scheduling, accreditation). Introduce strong operational governance: SOPs, audits, risk logs, compliance dashboards. Implement VOC (Voice of Colleague) and post event debrief loops to drive continual improvement. We are looking for someone with Senior People Operations leadership experience in live events, stadiums, festivals, venues, entertainment, hospitality, or large scale operations. Proven ability to resource, schedule, and run event day or shift based operations. Experience with HRIS and workforce management systems (RotaCloud, Deputy, Harri, Workforce, Workday, SAP, etc.). Strong understanding of UK Working Time Regulations, safety standards, and event day compliance requirements. Expertise managing large volumes of casual, seasonal, contractor, and agency workers. Experience in sports, touring, stadium catering, or festival operations. Multi site workforce management experience. Event vendor onboarding. Expert stakeholder manager - able to work with Ops, Commercial, F&B, Safety. Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date. The requirements of the business are such that it is necessary to have a flexible approach and therefore some business-related travel to be able to work at our venues and operational sites will be required.
