We are seeking a highly organised & proactive Senior Facilities Manager (SFM) to lead the end-to-end delivery of hard and soft facilities management services across a key residential client estate located in West London. You will own the client relationship on all FM matters, ensure legal compliance and safety, drive service excellence against SLAs/KPIs, and provide day-to-day leadership to the FM team, gardeners, and porters across the estate. The role combines operational leadership, stakeholder engagement (client/residents/leaseholders), and commercial accountability (budgets, contracts, lifecycle planning). Manage all hard and soft service providers, monitoring SLAs and KPIs and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites Assist in the preparation and managing budgets in accordance with the RICS code of practice Monitoring and control of budget expenditure in tandem with Cluttons client accounting team Lead and develop FM team, Gardeners & Porters across the portfolio. Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met Support capital/refurbishment projects. Maintain accurate records via the systems used within the business. Assist with internal and external parties in relation to project works across the portfolio Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director Dealing with ad hoc queries and tasks from the property management team, clients and occupiers Developing and building good working relationships with residents & leaseholders to resolve issues promptly and professionally Drive process improvements & service levels across the portfolio. Responsibilities People Overseeing the day-to-day management of the FM, Gardeners & Porters. Liaising with partners and the property managers regularly and updating them on all current matters. Liaising with other departments (e.g. projects and building consultancy and fund management) as necessary. Instructing, managing and supervising of contractors in a good and timely manner who are required to work on sites under our control. Clients and business development Providing client facing expertise in FM related matters Reporting to clients, where instructed, all issues relating to building/site operation Developing and building relationships with clients Identify areas for new business generation Setting and monitoring budgets and accounts in consultation with the property managers, client accounts team and clients Control and accurate coding of invoices ensuring prompt payment of suppliers Ensuring fee income to the business is maximised whilst complying with the RICS code of practice Working with property managers in dealing with insurance claims Point of contact for all contractor invoice queries. Systems and process Acting at all times in accordance with Cluttons' policies and procedures particularly those that relate to the FM function along with health and safety and environmental Ensuring that issues and priorities identified in environmental, general health, safety and fire risk assessments are actioned/dealt with in a timely manner and the online management system (currently RiskWise) is kept up to date Ensuring all contractors used on buildings and sites are competent and accredited in accordance with the company's policies and procedures Actively reviewing procedures and proofing change to improve service delivery and compliance Actively keep all systems updated with correct information & review team outputs using reporting systems. Requirements Proven experience in facilities management, preferably in a residential setting IOSH/NEBOSH qualification or demonstrated knowledge and experience of health and safety Membership of IWFM or another FM qualification Experience of managing residential blocks Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative Experience in facilities management or property management role Setting and management of budgets Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Experience of using property management systems (TRAMPS, Filestore, Vanitfy would be an advantage) Experience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise) Hybrid working - to give you the flexibility you need Holidays: 25 days increasing in line with length of service to a maximum of 30 days Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below: Purchasing up to 5 days additional holiday Discounted gym membership Discounted private medical insurance for family cover Discounted critical health insurance and more We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need. Recruitment agencies Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.
Mar 27, 2026
Full time
We are seeking a highly organised & proactive Senior Facilities Manager (SFM) to lead the end-to-end delivery of hard and soft facilities management services across a key residential client estate located in West London. You will own the client relationship on all FM matters, ensure legal compliance and safety, drive service excellence against SLAs/KPIs, and provide day-to-day leadership to the FM team, gardeners, and porters across the estate. The role combines operational leadership, stakeholder engagement (client/residents/leaseholders), and commercial accountability (budgets, contracts, lifecycle planning). Manage all hard and soft service providers, monitoring SLAs and KPIs and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites Assist in the preparation and managing budgets in accordance with the RICS code of practice Monitoring and control of budget expenditure in tandem with Cluttons client accounting team Lead and develop FM team, Gardeners & Porters across the portfolio. Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met Support capital/refurbishment projects. Maintain accurate records via the systems used within the business. Assist with internal and external parties in relation to project works across the portfolio Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director Dealing with ad hoc queries and tasks from the property management team, clients and occupiers Developing and building good working relationships with residents & leaseholders to resolve issues promptly and professionally Drive process improvements & service levels across the portfolio. Responsibilities People Overseeing the day-to-day management of the FM, Gardeners & Porters. Liaising with partners and the property managers regularly and updating them on all current matters. Liaising with other departments (e.g. projects and building consultancy and fund management) as necessary. Instructing, managing and supervising of contractors in a good and timely manner who are required to work on sites under our control. Clients and business development Providing client facing expertise in FM related matters Reporting to clients, where instructed, all issues relating to building/site operation Developing and building relationships with clients Identify areas for new business generation Setting and monitoring budgets and accounts in consultation with the property managers, client accounts team and clients Control and accurate coding of invoices ensuring prompt payment of suppliers Ensuring fee income to the business is maximised whilst complying with the RICS code of practice Working with property managers in dealing with insurance claims Point of contact for all contractor invoice queries. Systems and process Acting at all times in accordance with Cluttons' policies and procedures particularly those that relate to the FM function along with health and safety and environmental Ensuring that issues and priorities identified in environmental, general health, safety and fire risk assessments are actioned/dealt with in a timely manner and the online management system (currently RiskWise) is kept up to date Ensuring all contractors used on buildings and sites are competent and accredited in accordance with the company's policies and procedures Actively reviewing procedures and proofing change to improve service delivery and compliance Actively keep all systems updated with correct information & review team outputs using reporting systems. Requirements Proven experience in facilities management, preferably in a residential setting IOSH/NEBOSH qualification or demonstrated knowledge and experience of health and safety Membership of IWFM or another FM qualification Experience of managing residential blocks Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative Experience in facilities management or property management role Setting and management of budgets Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Experience of using property management systems (TRAMPS, Filestore, Vanitfy would be an advantage) Experience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise) Hybrid working - to give you the flexibility you need Holidays: 25 days increasing in line with length of service to a maximum of 30 days Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below: Purchasing up to 5 days additional holiday Discounted gym membership Discounted private medical insurance for family cover Discounted critical health insurance and more We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need. Recruitment agencies Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.
Community Co-ordinator Location: Streatham, London (Crown Lane, SW16) Reports to: Director of Care Hours: 22.5 Contract: Permanent Salary: £18,000 About British Home British Home is a registered charity with a Royal Charter dedicated to transforming the lives of people living with neuro disability through residential care, rehabilitation, respite and palliative support. Every individual's care and therapy is tailored to their needs and aspirations, enabling residents to live as fully as possible. Role Purpose As Community Co ordinator you will build and strengthen the charity's connections with local community networks, volunteers and supporters. You will play a key role in enhancing British Home's local profile, recruiting and supporting volunteers who enrich residents' lives, and organising community events that raise awareness and foster engagement with the charity's mission. Key Responsibilities Volunteer Recruitment & Support Lead on recruitment of volunteers to support activities that enrich the lives of residents and complement clinical care. Develop and promote volunteer opportunities through local outreach, digital channels and partnerships. Coordinate volunteer onboarding, induction, ongoing training and safeguarding compliance. Provide regular support, supervision and recognition opportunities for volunteers. Maintain accurate volunteer records and ensure alignment with British Home's policies. Community Engagement & Local Profile Raising Act as an ambassador for British Home within Streatham and the wider London local community. Build relationships with local businesses, community groups, schools, and civic stakeholders to promote collaborations and support. Represent British Home at local forums, networks and neighbourhood events. Support the development and delivery of local awareness campaigns (e.g., for Neuro disability Day). Contribute written content for newsletters, social media and press where relevant. Event Planning & Delivery Plan and coordinate community facing events (e.g., open days, awareness days, fundraising activities, volunteer socials). Manage event logistics including venue, volunteers, promotion, accessibility and health & safety considerations. Promote events to target audiences and track attendance and impact. Work with other staff to evaluate events and gather learning for future improvement. General Duties & Organisational Support Monitor and report on engagement, volunteer activity and event outcomes. Support fundraising efforts by identifying engagement opportunities and community support channels. Work collaboratively with the fundraising and care teams to ensure community activities reflect the charity's priorities. Uphold British Home's values and ensure all activity meets organisational standards and safeguarding requirements. Person Specification Essential Experience in volunteer management, community engagement or event coordination. Strong interpersonal and communication skills (written and verbal). Ability to build productive relationships with diverse stakeholders. Organised, adaptable and proactive in problem solving. Familiarity with Microsoft Office and social platforms. Desirable Previous experience in the charity, care or health sectors. Understanding of neuro disability or a related care context. Experience with fundraising communications or community partnerships. Personal Attributes Enthusiastic, inclusive and community focused. Warm and approachable manner suitable for working with volunteers and partners. Self motivated with the ability to work independently and collaboratively. Sensitive to the needs of vulnerable people and committed to promoting dignity and respect. Why This Role Matters Volunteers and community support play a vital role at British Home in enhancing the quality of life for residents living with neuro disability. As Community Co ordinator you will help grow that support, raise awareness of British Home's work across London, and make a meaningful difference to the lives of residents, families and supporters. Values-Based Personal Qualities Area Specific Requirement Individual: residents, families, external agencies and colleagues Speak up when things go wrong Rehabilitation: person centred care and can demonstrate treating people as individuals and respecting choices Promoting independence and encouraging appropriate risk taking Integrity, Diversity, Openness and Honesty: no one is discriminated or excluded Understand human rights and Impact on care delivery Facilitating people to speak up about concerns and acting upon them Talent & Energy: for quality in everything we do recognising and understanding what quality in care means for people using this service Being accepting on criticism and focusing on improving Being open to new opportunities for learning and identifying the limits of skill and knowledge Heart of their Care: people with kindness Understanding the importance of empathy in all areas of employment Understanding the values of others and always providing a caring service Highest Standards: on how thing could be done better and sharing ideas Understanding wellbeing and what is important to people using this service Improving outcomes for people Ensuring appropriate services are provided for people using the services
Mar 23, 2026
Full time
Community Co-ordinator Location: Streatham, London (Crown Lane, SW16) Reports to: Director of Care Hours: 22.5 Contract: Permanent Salary: £18,000 About British Home British Home is a registered charity with a Royal Charter dedicated to transforming the lives of people living with neuro disability through residential care, rehabilitation, respite and palliative support. Every individual's care and therapy is tailored to their needs and aspirations, enabling residents to live as fully as possible. Role Purpose As Community Co ordinator you will build and strengthen the charity's connections with local community networks, volunteers and supporters. You will play a key role in enhancing British Home's local profile, recruiting and supporting volunteers who enrich residents' lives, and organising community events that raise awareness and foster engagement with the charity's mission. Key Responsibilities Volunteer Recruitment & Support Lead on recruitment of volunteers to support activities that enrich the lives of residents and complement clinical care. Develop and promote volunteer opportunities through local outreach, digital channels and partnerships. Coordinate volunteer onboarding, induction, ongoing training and safeguarding compliance. Provide regular support, supervision and recognition opportunities for volunteers. Maintain accurate volunteer records and ensure alignment with British Home's policies. Community Engagement & Local Profile Raising Act as an ambassador for British Home within Streatham and the wider London local community. Build relationships with local businesses, community groups, schools, and civic stakeholders to promote collaborations and support. Represent British Home at local forums, networks and neighbourhood events. Support the development and delivery of local awareness campaigns (e.g., for Neuro disability Day). Contribute written content for newsletters, social media and press where relevant. Event Planning & Delivery Plan and coordinate community facing events (e.g., open days, awareness days, fundraising activities, volunteer socials). Manage event logistics including venue, volunteers, promotion, accessibility and health & safety considerations. Promote events to target audiences and track attendance and impact. Work with other staff to evaluate events and gather learning for future improvement. General Duties & Organisational Support Monitor and report on engagement, volunteer activity and event outcomes. Support fundraising efforts by identifying engagement opportunities and community support channels. Work collaboratively with the fundraising and care teams to ensure community activities reflect the charity's priorities. Uphold British Home's values and ensure all activity meets organisational standards and safeguarding requirements. Person Specification Essential Experience in volunteer management, community engagement or event coordination. Strong interpersonal and communication skills (written and verbal). Ability to build productive relationships with diverse stakeholders. Organised, adaptable and proactive in problem solving. Familiarity with Microsoft Office and social platforms. Desirable Previous experience in the charity, care or health sectors. Understanding of neuro disability or a related care context. Experience with fundraising communications or community partnerships. Personal Attributes Enthusiastic, inclusive and community focused. Warm and approachable manner suitable for working with volunteers and partners. Self motivated with the ability to work independently and collaboratively. Sensitive to the needs of vulnerable people and committed to promoting dignity and respect. Why This Role Matters Volunteers and community support play a vital role at British Home in enhancing the quality of life for residents living with neuro disability. As Community Co ordinator you will help grow that support, raise awareness of British Home's work across London, and make a meaningful difference to the lives of residents, families and supporters. Values-Based Personal Qualities Area Specific Requirement Individual: residents, families, external agencies and colleagues Speak up when things go wrong Rehabilitation: person centred care and can demonstrate treating people as individuals and respecting choices Promoting independence and encouraging appropriate risk taking Integrity, Diversity, Openness and Honesty: no one is discriminated or excluded Understand human rights and Impact on care delivery Facilitating people to speak up about concerns and acting upon them Talent & Energy: for quality in everything we do recognising and understanding what quality in care means for people using this service Being accepting on criticism and focusing on improving Being open to new opportunities for learning and identifying the limits of skill and knowledge Heart of their Care: people with kindness Understanding the importance of empathy in all areas of employment Understanding the values of others and always providing a caring service Highest Standards: on how thing could be done better and sharing ideas Understanding wellbeing and what is important to people using this service Improving outcomes for people Ensuring appropriate services are provided for people using the services
Job Role: Property Inspector Salary: £29,635 per year Hours: 37.5 Contract type: Permanent Location: Remote Traveling to all properties that Julian House manage. Ranging from Bath, Bristol, Exeter, Minehead, Basingstoke, Salisbury and other places in the south west. Additional information: The applicant must have access to their own road worthy vehicle, must be legally able to drive, must obtain business insurance for driving. Must be willing to use their car for work. They will need to undergo a DBS check. About Julian House: Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for. About the Role We're looking for a proactive and detail focused Property Inspector to join our Facilities and Health & Safety team. You'll play a key role in helping Julian House maintain safe, high quality, well managed buildings across our property portfolio. With around 140 properties across the South West, ranging from residential homes to hostels, retail shops and offices, this role is central to ensuring every building meets required safety and compliance standards. It's a great fit for someone who enjoys working independently, has a strong eye for detail, and is confident coordinating their own workload while building positive relationships with colleagues, landlords and residents. Responsibilities Inspecting properties across the portfolio and producing clear, accurate reports. Ensuring buildings meet safety and compliance standards, escalating risks when needed. Managing your own schedule and attending sites at short notice when required. Inspecting new and outgoing properties, ensuring works are completed on time. Uploading your findings, track actions, and meeting KPI expectations. Working closely with the Maintenance Team and supporting with improvements to systems and staff training. Maintaining positive relationships with internal teams, residents and landlords. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. Qualifications Experience working in property management. Knowledge on compliance framework for buildings. Ability to work well with people of diverse backgrounds and varied support needs. Good planning and organisational skills. Benefits Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan. 27 days annual leave, including an extra day off for your birthday, plus bank holidays, increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff). 30% staff discount at Julian House charity shop. A generous and competitive pension scheme. A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted. Great opportunities for career development and free monthly training sessions from experienced facilitators. Eligibility for the Blue Light Card which offers amazing discounts on thousands of brands. Reflective Practice sessions from objective, external facilitators. Equality & Inclusion Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Contact Get in touch. If you have any questions about this role, please get in touch with the recruitment team at recruitmentjulianhouse.org.uk. We look forward to speaking with you soon. Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out. Full job description:
Mar 12, 2026
Full time
Job Role: Property Inspector Salary: £29,635 per year Hours: 37.5 Contract type: Permanent Location: Remote Traveling to all properties that Julian House manage. Ranging from Bath, Bristol, Exeter, Minehead, Basingstoke, Salisbury and other places in the south west. Additional information: The applicant must have access to their own road worthy vehicle, must be legally able to drive, must obtain business insurance for driving. Must be willing to use their car for work. They will need to undergo a DBS check. About Julian House: Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for. About the Role We're looking for a proactive and detail focused Property Inspector to join our Facilities and Health & Safety team. You'll play a key role in helping Julian House maintain safe, high quality, well managed buildings across our property portfolio. With around 140 properties across the South West, ranging from residential homes to hostels, retail shops and offices, this role is central to ensuring every building meets required safety and compliance standards. It's a great fit for someone who enjoys working independently, has a strong eye for detail, and is confident coordinating their own workload while building positive relationships with colleagues, landlords and residents. Responsibilities Inspecting properties across the portfolio and producing clear, accurate reports. Ensuring buildings meet safety and compliance standards, escalating risks when needed. Managing your own schedule and attending sites at short notice when required. Inspecting new and outgoing properties, ensuring works are completed on time. Uploading your findings, track actions, and meeting KPI expectations. Working closely with the Maintenance Team and supporting with improvements to systems and staff training. Maintaining positive relationships with internal teams, residents and landlords. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. Qualifications Experience working in property management. Knowledge on compliance framework for buildings. Ability to work well with people of diverse backgrounds and varied support needs. Good planning and organisational skills. Benefits Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan. 27 days annual leave, including an extra day off for your birthday, plus bank holidays, increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff). 30% staff discount at Julian House charity shop. A generous and competitive pension scheme. A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted. Great opportunities for career development and free monthly training sessions from experienced facilitators. Eligibility for the Blue Light Card which offers amazing discounts on thousands of brands. Reflective Practice sessions from objective, external facilitators. Equality & Inclusion Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Contact Get in touch. If you have any questions about this role, please get in touch with the recruitment team at recruitmentjulianhouse.org.uk. We look forward to speaking with you soon. Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out. Full job description:
JOB TITLE : DAY PORTER LOCATION : LONDON W1 A large residential complex based in London s West End require a reliable and competent Front Desk Porter to provide a high level of customer service and security presence in a team based role - this role requires cover across rostered weekends and bank holidays. Good references are essential 1. PURPOSE To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building; To provide on a 5 Days in 7 rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants (Shits are 7am - 2pm or 2pm - 10-pm) 1.3 To assist the supervisor, as necessary, in the smooth and efficient running of the building. 2. DUTIES AND RESPONSIBILITIES The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Supervisor Safety and Security To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access; To make regular internal inspections of the building as directed by the supervisor and to report as required on any findings; To keep daily diary of events and activities which occur within the building and to record in a visitors book details of all visitors, contractors, suppliers and other persons; To make appropriate entries into the register books regarding pest control, maintenance items, appointments with the estate office staff to provide working information for the contractor/maintenance staff/office staff concerned; To complete the daily Incident Report and pass to the House Manager upon his arrival; To monitor CCTV and Interphone systems on Reception and to take any necessary appropriate action; To review the CCTV footage when requested by the Police and, if appropriate, print off pictures or download the footage for the Police to take away. General Duties To ensure a clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn Protective clothing is to be worn as appropriate whenever necessary; To deal efficiently with arrivals and departure of tenants in accordance with instructions. Cleaning and Maintenance To carry out designated cleaning tasks as may be directed by the Night Supervisor; To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants; To respond as appropriate to breakdowns and emergencies (full training will be given).
Mar 11, 2026
Full time
JOB TITLE : DAY PORTER LOCATION : LONDON W1 A large residential complex based in London s West End require a reliable and competent Front Desk Porter to provide a high level of customer service and security presence in a team based role - this role requires cover across rostered weekends and bank holidays. Good references are essential 1. PURPOSE To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building; To provide on a 5 Days in 7 rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants (Shits are 7am - 2pm or 2pm - 10-pm) 1.3 To assist the supervisor, as necessary, in the smooth and efficient running of the building. 2. DUTIES AND RESPONSIBILITIES The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Supervisor Safety and Security To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access; To make regular internal inspections of the building as directed by the supervisor and to report as required on any findings; To keep daily diary of events and activities which occur within the building and to record in a visitors book details of all visitors, contractors, suppliers and other persons; To make appropriate entries into the register books regarding pest control, maintenance items, appointments with the estate office staff to provide working information for the contractor/maintenance staff/office staff concerned; To complete the daily Incident Report and pass to the House Manager upon his arrival; To monitor CCTV and Interphone systems on Reception and to take any necessary appropriate action; To review the CCTV footage when requested by the Police and, if appropriate, print off pictures or download the footage for the Police to take away. General Duties To ensure a clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn Protective clothing is to be worn as appropriate whenever necessary; To deal efficiently with arrivals and departure of tenants in accordance with instructions. Cleaning and Maintenance To carry out designated cleaning tasks as may be directed by the Night Supervisor; To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants; To respond as appropriate to breakdowns and emergencies (full training will be given).
Community Co-ordinator Location: Streatham, London (Crown Lane, SW16) Reports to: Director of Care Hours: 22.5 per week Contract: Permanent Salary: £18,000 About British Home British Home is a registered charity with a Royal Charter dedicated to transforming the lives of people living with neuro-disability through residential care, rehabilitation, respite and palliative support. Every individual s care and therapy is tailored to their needs and aspirations, enabling residents to live as fully as possible. Role Purpose As Community Co-ordinator you will build and strengthen the charity s connections with local community networks, volunteers and supporters. You will play a key role in enhancing British Home s local profile, recruiting and supporting volunteers who enrich residents lives, and organising community events that raise awareness and foster engagement with the charity s mission. Community Co-ordinator - Key Responsibilities Volunteer Recruitment & Support Lead on recruitment of volunteers to support activities that enrich the lives of residents and complement clinical care. Develop and promote volunteer opportunities through local outreach, digital channels and partnerships. Coordinate volunteer onboarding, induction, ongoing training and safeguarding compliance. Provide regular support, supervision and recognition opportunities for volunteers. Maintain accurate volunteer records and ensure alignment with British Home s policies. Community Engagement & Local Profile Raising Act as an ambassador for British Home within Streatham and wider London's local community. Build relationships with local businesses, community groups, schools, and civic stakeholders to promote collaborations and support. Represent British Home at local forums, networks and neighbourhood events. Support the development and delivery of local awareness campaigns (e.g., for Neuro-disability Day). Contribute written content for newsletters, social media and press where relevant. Event Planning & Delivery Plan and coordinate community-facing events (e.g., open days, awareness days, fundraising activities, volunteer socials). Manage event logistics including venue, volunteers, promotion, accessibility and health & safety considerations. Promote events to target audiences and track attendance and impact. Work with other staff to evaluate events and gather learning for future improvement. General Duties & Organisational Support Monitor and report on engagement, volunteer activity and event outcomes. Support fundraising efforts by identifying engagement opportunities and community support channels. Work collaboratively with the fundraising and care teams to ensure community activities reflect the charity s priorities. Uphold British Home s values and ensure all activity meets organisational standards and safeguarding requirements. Community Co-ordinator - Person Specification Essential Experience in volunteer management, community engagement or event coordination. Strong interpersonal and communication skills (written and verbal). Ability to build productive relationships with diverse stakeholders. Organised, adaptable and proactive in problem solving. Familiarity with Microsoft Office and social platforms. Desirable Previous experience in the charity, care or health sectors. Understanding of neuro-disability or a related care context. Experience with fundraising communications or community partnerships. Personal Attributes Enthusiastic, inclusive and community-focused. Warm and approachable manner suitable for working with volunteers and partners. Self-motivated with the ability to work independently and collaboratively. Sensitive to the needs of vulnerable people and committed to promoting dignity and respect. Why This Role Matters Volunteers and community support play a vital role at British Home in enhancing the quality of life for residents living with neuro-disability. As Community Co-ordinator you will help grow that support, raise awareness of British Home s work across London, and make a meaningful difference to the lives of residents, families and supporters. Values-Based Personal Qualities Area Specific Requirement Individual Involve residents, families, external agencies and colleagues Speak up when things go wrong Rehabilitation Understand person-centred care and can demonstrate treating people as individuals and respecting choices Promoting independence and encouraging appropriate risk taking Integrity , Diversity, Openness and Honesty Ensuring no one is discriminated or excluded Understand human rights and Impact on care delivery Facilitating people to speak up about concerns and acting upon them Talent & Energy Striving for quality in everything we do recognising and understanding what quality in care means for people using this service Being accepting on criticism and focusing on improving Being open to new opportunities for learning and identifying the limits of skill and knowledge Heart of their Care Treating people with kindness Understanding the importance of empathy in all areas of employment Understanding the values of others and always providing a caring service Highest Standards Focus on how thing could be done better and sharing ideas Understanding wellbeing and what is important to people using this service Improving outcomes for people Ensuring appropriate services are provided for people using the services
Mar 05, 2026
Full time
Community Co-ordinator Location: Streatham, London (Crown Lane, SW16) Reports to: Director of Care Hours: 22.5 per week Contract: Permanent Salary: £18,000 About British Home British Home is a registered charity with a Royal Charter dedicated to transforming the lives of people living with neuro-disability through residential care, rehabilitation, respite and palliative support. Every individual s care and therapy is tailored to their needs and aspirations, enabling residents to live as fully as possible. Role Purpose As Community Co-ordinator you will build and strengthen the charity s connections with local community networks, volunteers and supporters. You will play a key role in enhancing British Home s local profile, recruiting and supporting volunteers who enrich residents lives, and organising community events that raise awareness and foster engagement with the charity s mission. Community Co-ordinator - Key Responsibilities Volunteer Recruitment & Support Lead on recruitment of volunteers to support activities that enrich the lives of residents and complement clinical care. Develop and promote volunteer opportunities through local outreach, digital channels and partnerships. Coordinate volunteer onboarding, induction, ongoing training and safeguarding compliance. Provide regular support, supervision and recognition opportunities for volunteers. Maintain accurate volunteer records and ensure alignment with British Home s policies. Community Engagement & Local Profile Raising Act as an ambassador for British Home within Streatham and wider London's local community. Build relationships with local businesses, community groups, schools, and civic stakeholders to promote collaborations and support. Represent British Home at local forums, networks and neighbourhood events. Support the development and delivery of local awareness campaigns (e.g., for Neuro-disability Day). Contribute written content for newsletters, social media and press where relevant. Event Planning & Delivery Plan and coordinate community-facing events (e.g., open days, awareness days, fundraising activities, volunteer socials). Manage event logistics including venue, volunteers, promotion, accessibility and health & safety considerations. Promote events to target audiences and track attendance and impact. Work with other staff to evaluate events and gather learning for future improvement. General Duties & Organisational Support Monitor and report on engagement, volunteer activity and event outcomes. Support fundraising efforts by identifying engagement opportunities and community support channels. Work collaboratively with the fundraising and care teams to ensure community activities reflect the charity s priorities. Uphold British Home s values and ensure all activity meets organisational standards and safeguarding requirements. Community Co-ordinator - Person Specification Essential Experience in volunteer management, community engagement or event coordination. Strong interpersonal and communication skills (written and verbal). Ability to build productive relationships with diverse stakeholders. Organised, adaptable and proactive in problem solving. Familiarity with Microsoft Office and social platforms. Desirable Previous experience in the charity, care or health sectors. Understanding of neuro-disability or a related care context. Experience with fundraising communications or community partnerships. Personal Attributes Enthusiastic, inclusive and community-focused. Warm and approachable manner suitable for working with volunteers and partners. Self-motivated with the ability to work independently and collaboratively. Sensitive to the needs of vulnerable people and committed to promoting dignity and respect. Why This Role Matters Volunteers and community support play a vital role at British Home in enhancing the quality of life for residents living with neuro-disability. As Community Co-ordinator you will help grow that support, raise awareness of British Home s work across London, and make a meaningful difference to the lives of residents, families and supporters. Values-Based Personal Qualities Area Specific Requirement Individual Involve residents, families, external agencies and colleagues Speak up when things go wrong Rehabilitation Understand person-centred care and can demonstrate treating people as individuals and respecting choices Promoting independence and encouraging appropriate risk taking Integrity , Diversity, Openness and Honesty Ensuring no one is discriminated or excluded Understand human rights and Impact on care delivery Facilitating people to speak up about concerns and acting upon them Talent & Energy Striving for quality in everything we do recognising and understanding what quality in care means for people using this service Being accepting on criticism and focusing on improving Being open to new opportunities for learning and identifying the limits of skill and knowledge Heart of their Care Treating people with kindness Understanding the importance of empathy in all areas of employment Understanding the values of others and always providing a caring service Highest Standards Focus on how thing could be done better and sharing ideas Understanding wellbeing and what is important to people using this service Improving outcomes for people Ensuring appropriate services are provided for people using the services
