JOB TITLE : DAY PORTER LOCATION : LONDON W1 A large residential complex based in London s West End require a reliable and competent Front Desk Porter to provide a high level of customer service and security presence in a team based role - this role requires cover across rostered weekends and bank holidays. Good references are essential 1. PURPOSE To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building; To provide on a 5 Days in 7 rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants (Shits are 7am - 2pm or 2pm - 10-pm) 1.3 To assist the supervisor, as necessary, in the smooth and efficient running of the building. 2. DUTIES AND RESPONSIBILITIES The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Supervisor Safety and Security To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access; To make regular internal inspections of the building as directed by the supervisor and to report as required on any findings; To keep daily diary of events and activities which occur within the building and to record in a visitors book details of all visitors, contractors, suppliers and other persons; To make appropriate entries into the register books regarding pest control, maintenance items, appointments with the estate office staff to provide working information for the contractor/maintenance staff/office staff concerned; To complete the daily Incident Report and pass to the House Manager upon his arrival; To monitor CCTV and Interphone systems on Reception and to take any necessary appropriate action; To review the CCTV footage when requested by the Police and, if appropriate, print off pictures or download the footage for the Police to take away. General Duties To ensure a clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn Protective clothing is to be worn as appropriate whenever necessary; To deal efficiently with arrivals and departure of tenants in accordance with instructions. Cleaning and Maintenance To carry out designated cleaning tasks as may be directed by the Night Supervisor; To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants; To respond as appropriate to breakdowns and emergencies (full training will be given).
Feb 10, 2026
Full time
JOB TITLE : DAY PORTER LOCATION : LONDON W1 A large residential complex based in London s West End require a reliable and competent Front Desk Porter to provide a high level of customer service and security presence in a team based role - this role requires cover across rostered weekends and bank holidays. Good references are essential 1. PURPOSE To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building; To provide on a 5 Days in 7 rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants (Shits are 7am - 2pm or 2pm - 10-pm) 1.3 To assist the supervisor, as necessary, in the smooth and efficient running of the building. 2. DUTIES AND RESPONSIBILITIES The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Supervisor Safety and Security To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access; To make regular internal inspections of the building as directed by the supervisor and to report as required on any findings; To keep daily diary of events and activities which occur within the building and to record in a visitors book details of all visitors, contractors, suppliers and other persons; To make appropriate entries into the register books regarding pest control, maintenance items, appointments with the estate office staff to provide working information for the contractor/maintenance staff/office staff concerned; To complete the daily Incident Report and pass to the House Manager upon his arrival; To monitor CCTV and Interphone systems on Reception and to take any necessary appropriate action; To review the CCTV footage when requested by the Police and, if appropriate, print off pictures or download the footage for the Police to take away. General Duties To ensure a clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn Protective clothing is to be worn as appropriate whenever necessary; To deal efficiently with arrivals and departure of tenants in accordance with instructions. Cleaning and Maintenance To carry out designated cleaning tasks as may be directed by the Night Supervisor; To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants; To respond as appropriate to breakdowns and emergencies (full training will be given).
Select how often (in days) to receive an alert: Location: Manchester, GB Opening Date: 2 Feb 2026 Full Time / Part Time: Full Time Contract Type: Fixed Term Our Story Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark's West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end. Our Winning Team Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change. This is Your City As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. The role Manchester City's International Summer Programmes bring together young people from around the world to learn, grow, and thrive through football, education, and cultural exchange at the iconic City Football Academy. At the heart of this experience is our residential programme, where young people feel safe, supported, and inspired beyond the pitch. We are seeking a passionate and experienced Residential Centre Manager to lead this environment, living on site during the delivery of the program and creating a welcoming home-from-home that reflects Manchester City's values and standards. As the Designated Safeguarding Lead, you will champion participant wellbeing, provide strong pastoral leadership, and guide a dedicated residential staff team, working in close partnership with internal safeguarding specialists and external providers. This fixed-term role, will commence with residential program planning moving to on-site program delivery from 28 June to 7 August, offering a unique opportunity to make a meaningful impact on young lives. What we are looking for An experienced leader with a background in residential boarding, or experience in similar programme environments. Pastoral and safeguarding experience, with the ability to apply welfare policies and create a safe, supportive environment. An excellent communicator who builds positive, trusting relationships with young people, colleagues, and external partners. Highly organised, with the agility to make considered decisions in fast-paced residential setting. Cultural awareness and a commitment to diversity, equity, and inclusion, with good working knowledge of Microsoft Office and the flexibility to work residentially for the full programme duration. Proven experience acting as a Designated Safeguarding Lead, holding First Aid certification, relevant professional qualifications. Speaking a second language would be an advantage. To apply If you are a passionate and experienced program manager looking for a role within the football environment, we'd love to hear from you. Please apply with your CV via our career's portal. Equal opportunities City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Feb 10, 2026
Full time
Select how often (in days) to receive an alert: Location: Manchester, GB Opening Date: 2 Feb 2026 Full Time / Part Time: Full Time Contract Type: Fixed Term Our Story Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark's West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end. Our Winning Team Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change. This is Your City As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. The role Manchester City's International Summer Programmes bring together young people from around the world to learn, grow, and thrive through football, education, and cultural exchange at the iconic City Football Academy. At the heart of this experience is our residential programme, where young people feel safe, supported, and inspired beyond the pitch. We are seeking a passionate and experienced Residential Centre Manager to lead this environment, living on site during the delivery of the program and creating a welcoming home-from-home that reflects Manchester City's values and standards. As the Designated Safeguarding Lead, you will champion participant wellbeing, provide strong pastoral leadership, and guide a dedicated residential staff team, working in close partnership with internal safeguarding specialists and external providers. This fixed-term role, will commence with residential program planning moving to on-site program delivery from 28 June to 7 August, offering a unique opportunity to make a meaningful impact on young lives. What we are looking for An experienced leader with a background in residential boarding, or experience in similar programme environments. Pastoral and safeguarding experience, with the ability to apply welfare policies and create a safe, supportive environment. An excellent communicator who builds positive, trusting relationships with young people, colleagues, and external partners. Highly organised, with the agility to make considered decisions in fast-paced residential setting. Cultural awareness and a commitment to diversity, equity, and inclusion, with good working knowledge of Microsoft Office and the flexibility to work residentially for the full programme duration. Proven experience acting as a Designated Safeguarding Lead, holding First Aid certification, relevant professional qualifications. Speaking a second language would be an advantage. To apply If you are a passionate and experienced program manager looking for a role within the football environment, we'd love to hear from you. Please apply with your CV via our career's portal. Equal opportunities City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
We are looking for a Building Manager to oversee the daily operations of a block of 76 residential flats in Kensington W14, based in your own stylish office on the ground floor, and managing 3 staff (being 2 full time concierges porters and 1 part time cleaner). You would manage the ongoing maintenance of the common areas of the building, using the service charge fund. You should have excellent organisational and project management skills. You would ensure that the building remains in compliance with applicable policies, regulations, and building codes (especially relating to safety), including monitoring for changes in requirements and good practice and coordinating staff training. Existing knowledge of relevant laws, regulations and building codes is desirable but not essential. You will interact with many individuals ranging from the staff, flat leaseholders, other residents and contractors, which requires strong communication skills and ability to resolve any problems or issues. You will be reasonably proficient at using Windows based computers including Microsoft Outlook, Word and Excel and Adobe Acrobat. You will have good relevant experience but not necessarily as a building manager. Terms: 6 hours per day, Monday to Friday (with some flexibility on timing, e.g. could fit around school runs), i.e. 30 hours per week, with 28 days paid holidays per year, and the option to participate in a Nest pension (we would make statutory contributions). Salary £34,000 per year. Send your CV now by clicking APPLY or for full details, contact .
Feb 10, 2026
Full time
We are looking for a Building Manager to oversee the daily operations of a block of 76 residential flats in Kensington W14, based in your own stylish office on the ground floor, and managing 3 staff (being 2 full time concierges porters and 1 part time cleaner). You would manage the ongoing maintenance of the common areas of the building, using the service charge fund. You should have excellent organisational and project management skills. You would ensure that the building remains in compliance with applicable policies, regulations, and building codes (especially relating to safety), including monitoring for changes in requirements and good practice and coordinating staff training. Existing knowledge of relevant laws, regulations and building codes is desirable but not essential. You will interact with many individuals ranging from the staff, flat leaseholders, other residents and contractors, which requires strong communication skills and ability to resolve any problems or issues. You will be reasonably proficient at using Windows based computers including Microsoft Outlook, Word and Excel and Adobe Acrobat. You will have good relevant experience but not necessarily as a building manager. Terms: 6 hours per day, Monday to Friday (with some flexibility on timing, e.g. could fit around school runs), i.e. 30 hours per week, with 28 days paid holidays per year, and the option to participate in a Nest pension (we would make statutory contributions). Salary £34,000 per year. Send your CV now by clicking APPLY or for full details, contact .
Young People and Families Worker (Wales and South West England) Contract type: One year, Fixed term, Hybrid Travel: Regular travel around Wales and the South West of England region with occasional UK travel This role is for a hybrid worker with the expectation is that you will spend at least 40% of your working time in our office spaces or working in community settings. Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. Are you passionate about improving the lives of children, young people and their families? Are you experienced in creating inspiring programmes and offering life-changing one-to-one support? Are you committed to putting children and young people at the heart of decision-making? About the role We are looking for a dynamic, creative, innovative team player to join our Young People and Families Service. This role will be based in Wales (Cardiff office) and the South West of England, but will also support service delivery across UK. As a Young People and Families Worker you will work with colleagues, partners, healthcare professionals, schools, volunteers, and - most importantly - young people and families to co-plan, deliver and evaluate a high quality, holistic support offer, both locally and nationally. You will help young people living with arthritis to build their confidence, make friends and achieve their personal goals. This will be achieved by providing one-to-one support, creating a community of peer support for young people and families and working with volunteers to co-deliver self-management activities on a variety of topics. You will also co-design an exciting program of social events, youth voice opportunities, digital content and residential events. You will act as the bridge between young people, their families and professionals - especially in healthcare settings where you will play a unique role working collaboratively with multidisciplinary teams to meet a range of needs. You will support young people during the pivotal transition from paediatric to adult services, making sure it is a time of empowerment and growth. About you If your knowledge, skills and experience include the following then we would love to hear from you: Experience of working with the third sector, preferably within the fields of youth/community development work and/or health and social care - with a passion for improving the lives of both children and young people as well as their families. Experience of delivering interventions to people living with long term conditions, understanding the importance of self-management. Experience of taking a person-centred approach when providing support. Experience of using a community development/youth work approach to co-design and deliver a quality service/project that is inclusive, inspiring and makes a difference. Engaging colleagues, funders, supporters and partners to make it happen. Knowledge and experience of safeguarding and safe working policies and procedures. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability. Application deadline and shortlisting: We advise candidates to apply early as we reserve the right to close applications ahead of this date. Only shortlisted candidates will be contacted. We do not wish to receive contact from agencies or media sales. Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. Interview Interviews will take place in the Cardiff office on Thursday 5 March 2026. Our Cardiff office address is Quest House, St Mellons Business Park, Fortran Road, Cardiff, CF3 0EY. As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
Feb 10, 2026
Full time
Young People and Families Worker (Wales and South West England) Contract type: One year, Fixed term, Hybrid Travel: Regular travel around Wales and the South West of England region with occasional UK travel This role is for a hybrid worker with the expectation is that you will spend at least 40% of your working time in our office spaces or working in community settings. Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. Are you passionate about improving the lives of children, young people and their families? Are you experienced in creating inspiring programmes and offering life-changing one-to-one support? Are you committed to putting children and young people at the heart of decision-making? About the role We are looking for a dynamic, creative, innovative team player to join our Young People and Families Service. This role will be based in Wales (Cardiff office) and the South West of England, but will also support service delivery across UK. As a Young People and Families Worker you will work with colleagues, partners, healthcare professionals, schools, volunteers, and - most importantly - young people and families to co-plan, deliver and evaluate a high quality, holistic support offer, both locally and nationally. You will help young people living with arthritis to build their confidence, make friends and achieve their personal goals. This will be achieved by providing one-to-one support, creating a community of peer support for young people and families and working with volunteers to co-deliver self-management activities on a variety of topics. You will also co-design an exciting program of social events, youth voice opportunities, digital content and residential events. You will act as the bridge between young people, their families and professionals - especially in healthcare settings where you will play a unique role working collaboratively with multidisciplinary teams to meet a range of needs. You will support young people during the pivotal transition from paediatric to adult services, making sure it is a time of empowerment and growth. About you If your knowledge, skills and experience include the following then we would love to hear from you: Experience of working with the third sector, preferably within the fields of youth/community development work and/or health and social care - with a passion for improving the lives of both children and young people as well as their families. Experience of delivering interventions to people living with long term conditions, understanding the importance of self-management. Experience of taking a person-centred approach when providing support. Experience of using a community development/youth work approach to co-design and deliver a quality service/project that is inclusive, inspiring and makes a difference. Engaging colleagues, funders, supporters and partners to make it happen. Knowledge and experience of safeguarding and safe working policies and procedures. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability. Application deadline and shortlisting: We advise candidates to apply early as we reserve the right to close applications ahead of this date. Only shortlisted candidates will be contacted. We do not wish to receive contact from agencies or media sales. Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. Interview Interviews will take place in the Cardiff office on Thursday 5 March 2026. Our Cardiff office address is Quest House, St Mellons Business Park, Fortran Road, Cardiff, CF3 0EY. As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
Head Of Community Services: Community Services at The Passage are delivered from our Resource Centre in Victoria, which provides a single, accessible entry point for people experiencing or at risk of homelessness. The Resource Centre acts as a central hub, enabling people to be assessed once and supported to access the most appropriate accommodation, services or onward referrals based on their individual needs. People are supported by skilled client facing staff who work with them to understand their circumstances and identify the right pathway of support. Alongside assessment and casework, the Resource Centre provides immediate welfare services to help meet urgent needs and stabilise people at times of crisis. Following assessment, Community Services deliver a range of specialist and preventative interventions, including rapid rehousing for those at imminent risk of homelessness, advice and advocacy, employment and skills support, housing related casework delivered in partnership with the local authority, and assertive engagement for people less able to access services independently. The overall aim is to prevent homelessness wherever possible and to support people to move quickly into safe, stable accommodation. Key Responsibilities Strategic Leadership and Service Development Lead delivery of The Passage's 3 year strategy as it relates to Community Services, ensuring services are preventative, trauma informed, and outcomes focused. Develop, implement and monitor an annual Community Services business plan, reporting to the Quality & Services Committee and Board as required. Provide strategic leadership for No Night Out, ensuring it continues to deliver rapid, effective interventions aligned to Westminster's homelessness strategy and wider system reform. Be responsible for embedding equality, diversity and inclusion across Community Services, ensuring services are accessible, inclusive and responsive to the diverse needs of people we support, and that inclusive practice is reflected in service delivery, staff development and partnership working. Identify, develop and lead new service opportunities, including bid development and commissioner engagement for Community Services. Lead planning and operational delivery for Severe Weather Emergency Protocol (SWEP) and other system wide responses. Safeguarding, Risk and Community Impact Act as Safeguarding Lead for Community Services, ensuring robust policies, training, escalation pathways and safe practice across all services. Maintain oversight of risk management, incident reporting, and health & safety compliance within Community Services. Lead locality management across services, including proactive management of anti social behaviour (ASB) and community impact in a dense residential environment. Hold responsibility for security provision within Community Services, ensuring appropriate deployment, escalation and alignment with The Passage's values and legal responsibilities. Work closely with local residents, businesses, the local authority and other stakeholders to manage concerns, maintain confidence, and protect The Passage's reputation. Operational Leadership and People Management Provide clear leadership and direction to Community Services managers and teams, fostering a culture of accountability, learning and continuous improvement. Recruit, develop and retain high performing teams, ensuring robust supervision, appraisal and development planning. Ensure consistent application of people policies, including performance management, grievance, disciplinary and absence processes. Support managers to define clear roles and responsibilities aligned to service objectives and contractual requirements. Champion co production and lived experience involvement in service design and delivery, working closely with the Lived Experience Project Manager. Primary Services and Resource Centre Operations Hold strategic and operational responsibility for Primary Services, including the catering function within the Resource Centre. Ensure full compliance with food hygiene, health & safety, and all relevant regulatory and legal requirements. Work closely with Fundraising to support corporate volunteering and "Kitchen Takeover" initiatives, ensuring safe, high quality delivery that enhances supporter engagement while protecting service users and staff. Balance operational integrity, safeguarding and service quality with supporter and volunteer experience. Financial Management and Funding Stewardship Set and manage realistic budgets and forecasts across Community Services, working closely with Finance and Fundraising. Oversee multiple funding streams, including large trusts, grant giving bodies and commissioned services, ensuring full compliance with funding conditions and reporting requirements. Support managers to understand and deliver against budgetary and income related targets. Contribute to the development of funding proposals and service models that align with organisational strategy and funder priorities. Monitoring, Evaluation and Impact Strengthen monitoring, evaluation and learning across Community Services, supporting teams to evidence impact and improve practice. Analyse service data (e.g. In Form) to identify trends, risks and opportunities for improvement. Produce high quality narrative and impact reporting for funders, commissioners and supporters, demonstrating both quantitative outcomes and qualitative change. Work with Fundraising to showcase frontline work through supporter communications, social media and events. External Relations and Partnerships Develop and maintain strong strategic and operational partnerships across Westminster and the wider homelessness sector. Work closely with Fundraising colleagues to steward corporate partners, major donors and trusts, including hosting visits and events. Represent The Passage in multi agency forums, contributing to system wide solutions and best practice. Organisational Leadership Actively contribute as a member of the Senior Management Group, supporting organisational planning, innovation and culture. Provide reports to, and attend, Board and Committee meetings as required. Deputise for the Director of Housing & Services when appropriate. Role model The Passage's values and commitment to dignity, respect and excellence. Work flexibly in line with organisational needs. Note: The details contained in this Job Description summarize the main expectations of the role at the date it was prepared. The nature of individual roles will evolve and change as service, service users and commissioner needs change. Consequently, The Passage will review and revise this Job Description as required in consultation with post holders. THE DISCLOSURE & BARRING SERVICE - DISCLOSURE The Passage aims to promote equality of opportunity for all with the right mix of talent, skills and potential. The Passage welcomes and encourages applications from diverse candidates. Criminal records will be considered for requirement purposes only when the conviction is relevant. As The Passage meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI . All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Closing Date: February 15th 2026
Feb 06, 2026
Full time
Head Of Community Services: Community Services at The Passage are delivered from our Resource Centre in Victoria, which provides a single, accessible entry point for people experiencing or at risk of homelessness. The Resource Centre acts as a central hub, enabling people to be assessed once and supported to access the most appropriate accommodation, services or onward referrals based on their individual needs. People are supported by skilled client facing staff who work with them to understand their circumstances and identify the right pathway of support. Alongside assessment and casework, the Resource Centre provides immediate welfare services to help meet urgent needs and stabilise people at times of crisis. Following assessment, Community Services deliver a range of specialist and preventative interventions, including rapid rehousing for those at imminent risk of homelessness, advice and advocacy, employment and skills support, housing related casework delivered in partnership with the local authority, and assertive engagement for people less able to access services independently. The overall aim is to prevent homelessness wherever possible and to support people to move quickly into safe, stable accommodation. Key Responsibilities Strategic Leadership and Service Development Lead delivery of The Passage's 3 year strategy as it relates to Community Services, ensuring services are preventative, trauma informed, and outcomes focused. Develop, implement and monitor an annual Community Services business plan, reporting to the Quality & Services Committee and Board as required. Provide strategic leadership for No Night Out, ensuring it continues to deliver rapid, effective interventions aligned to Westminster's homelessness strategy and wider system reform. Be responsible for embedding equality, diversity and inclusion across Community Services, ensuring services are accessible, inclusive and responsive to the diverse needs of people we support, and that inclusive practice is reflected in service delivery, staff development and partnership working. Identify, develop and lead new service opportunities, including bid development and commissioner engagement for Community Services. Lead planning and operational delivery for Severe Weather Emergency Protocol (SWEP) and other system wide responses. Safeguarding, Risk and Community Impact Act as Safeguarding Lead for Community Services, ensuring robust policies, training, escalation pathways and safe practice across all services. Maintain oversight of risk management, incident reporting, and health & safety compliance within Community Services. Lead locality management across services, including proactive management of anti social behaviour (ASB) and community impact in a dense residential environment. Hold responsibility for security provision within Community Services, ensuring appropriate deployment, escalation and alignment with The Passage's values and legal responsibilities. Work closely with local residents, businesses, the local authority and other stakeholders to manage concerns, maintain confidence, and protect The Passage's reputation. Operational Leadership and People Management Provide clear leadership and direction to Community Services managers and teams, fostering a culture of accountability, learning and continuous improvement. Recruit, develop and retain high performing teams, ensuring robust supervision, appraisal and development planning. Ensure consistent application of people policies, including performance management, grievance, disciplinary and absence processes. Support managers to define clear roles and responsibilities aligned to service objectives and contractual requirements. Champion co production and lived experience involvement in service design and delivery, working closely with the Lived Experience Project Manager. Primary Services and Resource Centre Operations Hold strategic and operational responsibility for Primary Services, including the catering function within the Resource Centre. Ensure full compliance with food hygiene, health & safety, and all relevant regulatory and legal requirements. Work closely with Fundraising to support corporate volunteering and "Kitchen Takeover" initiatives, ensuring safe, high quality delivery that enhances supporter engagement while protecting service users and staff. Balance operational integrity, safeguarding and service quality with supporter and volunteer experience. Financial Management and Funding Stewardship Set and manage realistic budgets and forecasts across Community Services, working closely with Finance and Fundraising. Oversee multiple funding streams, including large trusts, grant giving bodies and commissioned services, ensuring full compliance with funding conditions and reporting requirements. Support managers to understand and deliver against budgetary and income related targets. Contribute to the development of funding proposals and service models that align with organisational strategy and funder priorities. Monitoring, Evaluation and Impact Strengthen monitoring, evaluation and learning across Community Services, supporting teams to evidence impact and improve practice. Analyse service data (e.g. In Form) to identify trends, risks and opportunities for improvement. Produce high quality narrative and impact reporting for funders, commissioners and supporters, demonstrating both quantitative outcomes and qualitative change. Work with Fundraising to showcase frontline work through supporter communications, social media and events. External Relations and Partnerships Develop and maintain strong strategic and operational partnerships across Westminster and the wider homelessness sector. Work closely with Fundraising colleagues to steward corporate partners, major donors and trusts, including hosting visits and events. Represent The Passage in multi agency forums, contributing to system wide solutions and best practice. Organisational Leadership Actively contribute as a member of the Senior Management Group, supporting organisational planning, innovation and culture. Provide reports to, and attend, Board and Committee meetings as required. Deputise for the Director of Housing & Services when appropriate. Role model The Passage's values and commitment to dignity, respect and excellence. Work flexibly in line with organisational needs. Note: The details contained in this Job Description summarize the main expectations of the role at the date it was prepared. The nature of individual roles will evolve and change as service, service users and commissioner needs change. Consequently, The Passage will review and revise this Job Description as required in consultation with post holders. THE DISCLOSURE & BARRING SERVICE - DISCLOSURE The Passage aims to promote equality of opportunity for all with the right mix of talent, skills and potential. The Passage welcomes and encourages applications from diverse candidates. Criminal records will be considered for requirement purposes only when the conviction is relevant. As The Passage meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI . All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Closing Date: February 15th 2026
Young People and Families Worker (Wales and South West England) Contract type: One year, Fixed term, Hybrid Travel: Regular travel around Wales and the South West of England region with occasional UK travel This role is for a hybrid worker with the expectation is that you will spend at least 40% of your working time in our office spaces or working in community settings. Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. Are you passionate about improving the lives of children, young people and their families? Are you experienced in creating inspiring programmes and offering life-changing one-to-one support? Are you committed to putting children and young people at the heart of decision-making? About the role We are looking for a dynamic, creative, innovative team player to join our Young People and Families Service. This role will be based in Wales (Cardiff office) and the South West of England, but will also support service delivery across UK. As a Young People and Families Worker you will work with colleagues, partners, healthcare professionals, schools, volunteers, and - most importantly - young people and families to co-plan, deliver and evaluate a high quality, holistic support offer, both locally and nationally. You will help young people living with arthritis to build their confidence, make friends and achieve their personal goals. This will be achieved by providing one-to-one support, creating a community of peer support for young people and families and working with volunteers to co-deliver self-management activities on a variety of topics. You will also co-design an exciting program of social events, youth voice opportunities, digital content and residential events. You will act as the bridge between young people, their families and professionals - especially in healthcare settings where you will play a unique role working collaboratively with multidisciplinary teams to meet a range of needs. You will support young people during the pivotal transition from paediatric to adult services, making sure it is a time of empowerment and growth. About you If your knowledge, skills and experience include the following then we would love to hear from you: Experience of working with the third sector, preferably within the fields of youth/community development work and/or health and social care - with a passion for improving the lives of both children and young people as well as their families. Experience of delivering interventions to people living with long term conditions, understanding the importance of self-management. Experience of taking a person-centred approach when providing support. Experience of using a community development/youth work approach to co-design and deliver a quality service/project that is inclusive, inspiring and makes a difference. Engaging colleagues, funders, supporters and partners to make it happen. Knowledge and experience of safeguarding and safe working policies and procedures. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability. Application deadline and shortlisting We advise candidates to apply early as we reserve the right to close applications ahead of this date. Only shortlisted candidates will be contacted. We do not wish to receive contact from agencies or media sales. Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. Interview Interviews will take place in the Cardiff office on Thursday 5 March 2026. Our Cardiff office address is Quest House, St Mellons Business Park, Fortran Road, Cardiff, CF3 0EY. As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
Feb 04, 2026
Full time
Young People and Families Worker (Wales and South West England) Contract type: One year, Fixed term, Hybrid Travel: Regular travel around Wales and the South West of England region with occasional UK travel This role is for a hybrid worker with the expectation is that you will spend at least 40% of your working time in our office spaces or working in community settings. Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. Are you passionate about improving the lives of children, young people and their families? Are you experienced in creating inspiring programmes and offering life-changing one-to-one support? Are you committed to putting children and young people at the heart of decision-making? About the role We are looking for a dynamic, creative, innovative team player to join our Young People and Families Service. This role will be based in Wales (Cardiff office) and the South West of England, but will also support service delivery across UK. As a Young People and Families Worker you will work with colleagues, partners, healthcare professionals, schools, volunteers, and - most importantly - young people and families to co-plan, deliver and evaluate a high quality, holistic support offer, both locally and nationally. You will help young people living with arthritis to build their confidence, make friends and achieve their personal goals. This will be achieved by providing one-to-one support, creating a community of peer support for young people and families and working with volunteers to co-deliver self-management activities on a variety of topics. You will also co-design an exciting program of social events, youth voice opportunities, digital content and residential events. You will act as the bridge between young people, their families and professionals - especially in healthcare settings where you will play a unique role working collaboratively with multidisciplinary teams to meet a range of needs. You will support young people during the pivotal transition from paediatric to adult services, making sure it is a time of empowerment and growth. About you If your knowledge, skills and experience include the following then we would love to hear from you: Experience of working with the third sector, preferably within the fields of youth/community development work and/or health and social care - with a passion for improving the lives of both children and young people as well as their families. Experience of delivering interventions to people living with long term conditions, understanding the importance of self-management. Experience of taking a person-centred approach when providing support. Experience of using a community development/youth work approach to co-design and deliver a quality service/project that is inclusive, inspiring and makes a difference. Engaging colleagues, funders, supporters and partners to make it happen. Knowledge and experience of safeguarding and safe working policies and procedures. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability. Application deadline and shortlisting We advise candidates to apply early as we reserve the right to close applications ahead of this date. Only shortlisted candidates will be contacted. We do not wish to receive contact from agencies or media sales. Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. Interview Interviews will take place in the Cardiff office on Thursday 5 March 2026. Our Cardiff office address is Quest House, St Mellons Business Park, Fortran Road, Cardiff, CF3 0EY. As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
Lecturer in Design, Survey and Planning (DSP) Our clients Construction department is excited to announce that they are looking for an Lecturer in Design, Survey & Planning (DSP) They are seeking a passionate and experienced Lecturer in DSP to join their dedicated team Join them in shaping the future of their students and make a lasting impact with the College! The Role They have an innovative vision in delivering high quality education to a wide range of learners. The post-holder will be involved in the marketing, planning, delivery, assessment and internal verification of the Design, Surveying and Planning (DSP) T Level at level 3 and HNC construction management for England. This will involve supporting the College learners in achieving their academic goals and career progression by delivering high quality lessons, and ensuring high student attendance and satisfaction. The post holder will liaise directly with employer partners to help deliver this T Level. The post-holders existing excellent skills will be enhanced by the College s continuous professional development programme. Main Duties for this role include To plan teaching, learning and assessment for college programmes across a range of levels using the appropriate college format to ensure effective learning. To deliver teaching and learning to at least a consistently good or outstanding standard to achieve high success rates. To assess accurately learners work both formatively and summatively against appropriate awarding body criteria to ensure learners achieve their qualifications. To comply with all college quality assurance procedures as prescribed by the Deputy Principal to ensure the achievement of all internal and external audits. To liaise with external agencies, including validating bodies, employers and placement providers. To take personal and professional responsibility for keeping up-to-date in the subject area. To participate fully in residentials, educational visits and work placements where these form part of a course programme. To use all appropriate resources effectively to ensure that the learners experience results in positive learning outcomes and high professional standards. To support learners progress through personal tutoring and parent/care givers evenings to help learners achieve their full potential and progress appropriately. To assist with the marketing of college programmes including identifying new opportunities, attending internal and external events and interview evenings to increase the recruitment of learners. Does this sound like the perfect working environment for you? For starters they offer the opportunity to work from home on a Friday to enhance your work life balance. Pre-employment Screening All posts are subject to standard pre-employment checks and you will be asked to provide; Evidence of your right to work in the UK Proof of Identity A minimum of two professional referees to cover a five-year period Health Declaration for any health conditions or disabilities for which you may need the College to make appropriate adjustments. Please note that new guidance in Keeping Children Safe in Education requires us to carry out an online search as part of their due diligence on shortlisted candidates. This is to enables them to identify any incidents or issues which have might want to explore at interview. Once shortlisting has taken place, this search will be carried out for all candidates who will attend an interview. They proudly stand alongside their Armed Forces. As a dedicated supporter of the Armed Forces Covenant, they actively welcome applications from service members, veterans, and their families. Please note they reserve the right to close this role earlier if they receive sufficient applications for this post. REF-
Feb 03, 2026
Full time
Lecturer in Design, Survey and Planning (DSP) Our clients Construction department is excited to announce that they are looking for an Lecturer in Design, Survey & Planning (DSP) They are seeking a passionate and experienced Lecturer in DSP to join their dedicated team Join them in shaping the future of their students and make a lasting impact with the College! The Role They have an innovative vision in delivering high quality education to a wide range of learners. The post-holder will be involved in the marketing, planning, delivery, assessment and internal verification of the Design, Surveying and Planning (DSP) T Level at level 3 and HNC construction management for England. This will involve supporting the College learners in achieving their academic goals and career progression by delivering high quality lessons, and ensuring high student attendance and satisfaction. The post holder will liaise directly with employer partners to help deliver this T Level. The post-holders existing excellent skills will be enhanced by the College s continuous professional development programme. Main Duties for this role include To plan teaching, learning and assessment for college programmes across a range of levels using the appropriate college format to ensure effective learning. To deliver teaching and learning to at least a consistently good or outstanding standard to achieve high success rates. To assess accurately learners work both formatively and summatively against appropriate awarding body criteria to ensure learners achieve their qualifications. To comply with all college quality assurance procedures as prescribed by the Deputy Principal to ensure the achievement of all internal and external audits. To liaise with external agencies, including validating bodies, employers and placement providers. To take personal and professional responsibility for keeping up-to-date in the subject area. To participate fully in residentials, educational visits and work placements where these form part of a course programme. To use all appropriate resources effectively to ensure that the learners experience results in positive learning outcomes and high professional standards. To support learners progress through personal tutoring and parent/care givers evenings to help learners achieve their full potential and progress appropriately. To assist with the marketing of college programmes including identifying new opportunities, attending internal and external events and interview evenings to increase the recruitment of learners. Does this sound like the perfect working environment for you? For starters they offer the opportunity to work from home on a Friday to enhance your work life balance. Pre-employment Screening All posts are subject to standard pre-employment checks and you will be asked to provide; Evidence of your right to work in the UK Proof of Identity A minimum of two professional referees to cover a five-year period Health Declaration for any health conditions or disabilities for which you may need the College to make appropriate adjustments. Please note that new guidance in Keeping Children Safe in Education requires us to carry out an online search as part of their due diligence on shortlisted candidates. This is to enables them to identify any incidents or issues which have might want to explore at interview. Once shortlisting has taken place, this search will be carried out for all candidates who will attend an interview. They proudly stand alongside their Armed Forces. As a dedicated supporter of the Armed Forces Covenant, they actively welcome applications from service members, veterans, and their families. Please note they reserve the right to close this role earlier if they receive sufficient applications for this post. REF-
Head Porter/Concierge Mon to Fri 8am to 5pm West Kensington W14 32k to 34k DOE Our client is seeking a highly experienced and service-driven Head Porter/Concierge to oversee the daily supervision and coordination of Front of House operations and 24-hour Porterage team. The successful candidate will also provide a high-quality front of house service for residents in the private apartment complex and conduct daily building inspections, health and safety checks, coordinate cleaners, maintenance staff, gardeners, and other contractors, including routine visits (lifts, boiler plant, fire systems, pest control, etc.). Also manage access and security, and all site records and logs. We are looking for candidates with strong residential concierge/building management experience, excellent customer service and communication skills, good organisational ability and a calm, practical approach.
Jan 27, 2026
Full time
Head Porter/Concierge Mon to Fri 8am to 5pm West Kensington W14 32k to 34k DOE Our client is seeking a highly experienced and service-driven Head Porter/Concierge to oversee the daily supervision and coordination of Front of House operations and 24-hour Porterage team. The successful candidate will also provide a high-quality front of house service for residents in the private apartment complex and conduct daily building inspections, health and safety checks, coordinate cleaners, maintenance staff, gardeners, and other contractors, including routine visits (lifts, boiler plant, fire systems, pest control, etc.). Also manage access and security, and all site records and logs. We are looking for candidates with strong residential concierge/building management experience, excellent customer service and communication skills, good organisational ability and a calm, practical approach.
