Our client have a large portfolio of mainly residential property within their portfolio and are seeking an experienced Block Manager to work from their Regional office based in Croydon Position: Block Manager RESPONSIBILITIES & DUTIES: To assist the Management Team with the efficient and effective management of a designated property portfolio comprising of residential and mixed use properties, to include but not limited to the following tasks: CLIENT CARE • To follow and adhere to the Group s policies and procedures at all times. • To prepare reports for the Board (Major Works, Property Inspections, H&S Reports, schedules of information etc.) • To put forward recommendations and obtain instructions (from Team Leader (Estate), Residential Management Executive and Regional Control) on matters concerning the effective management of the managed portfolio. • To manage/ prioritise risks and liabilities. • To avoid conflicts of interest at all times. • To maintain good Landlord and Tenant relationships by providing a high-quality service to all tenants and leaseholders of the Group. • To obtain value for money for the Group and act in a commercially focused manner. • To work with Colleagues and external consultants to ensure that the Group s interests are preserved. DAY TO DAY MANAGEMENT • Understand the various types of interest/ tenures that the Group holds and its obligations in respect of each (Freehold, Head lease, Lessee, Leaseback, Tenant). • Liaise with leaseholders, tenants, residents associations through general correspondence, emails, letters, newsletters, circulars, in a prompt and professional manner. • Prepare Tenant Handbooks in accordance with the Groups policies and procedures. • Attend residents meetings as required. • Read and interpret leases to ensure that the portfolio is managed in accordance with the provisions of the lease. • Manage site staff (caretakers, porters), taking advice from Group Resources where necessary. • Maintain Property Records in accordance with the Group s policies and procedures. • Utilise the Group s Property Management Systems (Horizon) to run reports, input data, raise purchase orders, approve invoices etc. • Deal with Insurance Claims in accordance with the Group s procedures. • Undertake routine Property Inspections in accordance with the Group s procedures and identify any building defects/ maintenance issues and dealing with these accordingly. MAINTENANCE • Deal with maintenance issues, both reactive and planned, to ensure that the Group does not find itself in breach of its repairing obligations. • Manage Contractors to ensure that works are carried out in a proper and workmanlike manner and at a reasonable cost. • Set up Service Level Agreements (e.g. cleaning, gardening contracts) and monitor these to ensure that the contractual standard is being met. • Specify minor works and obtain comparative quotes. • Liaise with the Area Building Surveyor regarding any complex building maintenance issues. • Audit/ spot check works before signing off invoices for payment. QUALIFYING WORKS & LONG TERM AGREEMENTS • Work with the Regional Surveyor to identify and implement 'major works projects. • Budget for 'major works through the service charge or reserve fund, ensuring that leaseholders are given advance warning of any significant increases as a result of planned works. • Prepare reports for Major Works Committee and once instructed, prepare Section 20 Consultation notices for solicitors approval and, once approved, consult with leaseholders and liaise with them throughout the course of the works. FINANCIAL • Prepare Service Charge Budgets in a timely fashion and monitor expenditure, throughout the course of the financial year, to ensure it is within budget. • Set Reserve Funds to ensure that major works can be undertaken, as planned and without significant increases for leaseholders or the group where tenders need to be re-invited. • Assist with the preparation of end of year accounts and answer expenditure queries from external auditors, accounts and leaseholders. SKILLS & EXPERIENCE • Sound working knowledge of Landlord and Tenant legislation, H&S legislation, RICS and ARMA guidelines and other best practices applicable to residential and mixed use property management. • Excellent verbal communication skills • Excellent written communication skills • Excellent organisational and time management skills, • Ability to multi-task and work well under pressure • Good IT skills and proficient in Outlook, MS Word, Excel, Knowledge of HORIZON/ QUBE an advantage. • Good team player • A commitment to providing high levels of service at all times ENTRY • Minimum 2 years experience in a similar role • Ideally Degree level, minimum A-levels grades A-C • AIRPM, MIRPM, AssocRICS HOURS & ENVIROMENT • Office Hours 9.15am to 5.30pm, Monday to Friday. Must be prepared to work longer hours where required i.e. to attend occasional evening meetings. Car driver and car owner required (generous mileage allownace)
Jan 11, 2026
Full time
Our client have a large portfolio of mainly residential property within their portfolio and are seeking an experienced Block Manager to work from their Regional office based in Croydon Position: Block Manager RESPONSIBILITIES & DUTIES: To assist the Management Team with the efficient and effective management of a designated property portfolio comprising of residential and mixed use properties, to include but not limited to the following tasks: CLIENT CARE • To follow and adhere to the Group s policies and procedures at all times. • To prepare reports for the Board (Major Works, Property Inspections, H&S Reports, schedules of information etc.) • To put forward recommendations and obtain instructions (from Team Leader (Estate), Residential Management Executive and Regional Control) on matters concerning the effective management of the managed portfolio. • To manage/ prioritise risks and liabilities. • To avoid conflicts of interest at all times. • To maintain good Landlord and Tenant relationships by providing a high-quality service to all tenants and leaseholders of the Group. • To obtain value for money for the Group and act in a commercially focused manner. • To work with Colleagues and external consultants to ensure that the Group s interests are preserved. DAY TO DAY MANAGEMENT • Understand the various types of interest/ tenures that the Group holds and its obligations in respect of each (Freehold, Head lease, Lessee, Leaseback, Tenant). • Liaise with leaseholders, tenants, residents associations through general correspondence, emails, letters, newsletters, circulars, in a prompt and professional manner. • Prepare Tenant Handbooks in accordance with the Groups policies and procedures. • Attend residents meetings as required. • Read and interpret leases to ensure that the portfolio is managed in accordance with the provisions of the lease. • Manage site staff (caretakers, porters), taking advice from Group Resources where necessary. • Maintain Property Records in accordance with the Group s policies and procedures. • Utilise the Group s Property Management Systems (Horizon) to run reports, input data, raise purchase orders, approve invoices etc. • Deal with Insurance Claims in accordance with the Group s procedures. • Undertake routine Property Inspections in accordance with the Group s procedures and identify any building defects/ maintenance issues and dealing with these accordingly. MAINTENANCE • Deal with maintenance issues, both reactive and planned, to ensure that the Group does not find itself in breach of its repairing obligations. • Manage Contractors to ensure that works are carried out in a proper and workmanlike manner and at a reasonable cost. • Set up Service Level Agreements (e.g. cleaning, gardening contracts) and monitor these to ensure that the contractual standard is being met. • Specify minor works and obtain comparative quotes. • Liaise with the Area Building Surveyor regarding any complex building maintenance issues. • Audit/ spot check works before signing off invoices for payment. QUALIFYING WORKS & LONG TERM AGREEMENTS • Work with the Regional Surveyor to identify and implement 'major works projects. • Budget for 'major works through the service charge or reserve fund, ensuring that leaseholders are given advance warning of any significant increases as a result of planned works. • Prepare reports for Major Works Committee and once instructed, prepare Section 20 Consultation notices for solicitors approval and, once approved, consult with leaseholders and liaise with them throughout the course of the works. FINANCIAL • Prepare Service Charge Budgets in a timely fashion and monitor expenditure, throughout the course of the financial year, to ensure it is within budget. • Set Reserve Funds to ensure that major works can be undertaken, as planned and without significant increases for leaseholders or the group where tenders need to be re-invited. • Assist with the preparation of end of year accounts and answer expenditure queries from external auditors, accounts and leaseholders. SKILLS & EXPERIENCE • Sound working knowledge of Landlord and Tenant legislation, H&S legislation, RICS and ARMA guidelines and other best practices applicable to residential and mixed use property management. • Excellent verbal communication skills • Excellent written communication skills • Excellent organisational and time management skills, • Ability to multi-task and work well under pressure • Good IT skills and proficient in Outlook, MS Word, Excel, Knowledge of HORIZON/ QUBE an advantage. • Good team player • A commitment to providing high levels of service at all times ENTRY • Minimum 2 years experience in a similar role • Ideally Degree level, minimum A-levels grades A-C • AIRPM, MIRPM, AssocRICS HOURS & ENVIROMENT • Office Hours 9.15am to 5.30pm, Monday to Friday. Must be prepared to work longer hours where required i.e. to attend occasional evening meetings. Car driver and car owner required (generous mileage allownace)
JOB TITLE : DAY PORTER LOCATION : LONDON W1 A large residential complex based in London s West End require a reliable and competent Front Desk Porter to provide a high level of customer service and security presence in a team based role - this role requires cover across rostered weekends and bank holidays. Good references are essential 1. PURPOSE To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building; To provide on a 5 Days in 7 rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants (Shits are 7am - 2pm or 2pm - 10-pm) 1.3 To assist the supervisor, as necessary, in the smooth and efficient running of the building. 2. DUTIES AND RESPONSIBILITIES The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Supervisor Safety and Security To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access; To make regular internal inspections of the building as directed by the supervisor and to report as required on any findings; To keep daily diary of events and activities which occur within the building and to record in a visitors book details of all visitors, contractors, suppliers and other persons; To make appropriate entries into the register books regarding pest control, maintenance items, appointments with the estate office staff to provide working information for the contractor/maintenance staff/office staff concerned; To complete the daily Incident Report and pass to the House Manager upon his arrival; To monitor CCTV and Interphone systems on Reception and to take any necessary appropriate action; To review the CCTV footage when requested by the Police and, if appropriate, print off pictures or download the footage for the Police to take away. General Duties To ensure a clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn Protective clothing is to be worn as appropriate whenever necessary; To deal efficiently with arrivals and departure of tenants in accordance with instructions. Cleaning and Maintenance To carry out designated cleaning tasks as may be directed by the Night Supervisor; To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants; To respond as appropriate to breakdowns and emergencies (full training will be given).
Jan 11, 2026
Full time
JOB TITLE : DAY PORTER LOCATION : LONDON W1 A large residential complex based in London s West End require a reliable and competent Front Desk Porter to provide a high level of customer service and security presence in a team based role - this role requires cover across rostered weekends and bank holidays. Good references are essential 1. PURPOSE To provide an efficient and courteous level of assistance and service at all times to all tenants of and visitors to the building; To provide on a 5 Days in 7 rotational basis, a security presence in the building and in the course of their duties ensure the safety and well-being of the tenants (Shits are 7am - 2pm or 2pm - 10-pm) 1.3 To assist the supervisor, as necessary, in the smooth and efficient running of the building. 2. DUTIES AND RESPONSIBILITIES The following is a summary of the primary functions of the position. Full details of duties and responsibilities in relation to each function will be provided by the Supervisor Safety and Security To provide a manned presence in the reception area and to check all persons entering or leaving the building ensuring that unauthorised persons do not gain access; To make regular internal inspections of the building as directed by the supervisor and to report as required on any findings; To keep daily diary of events and activities which occur within the building and to record in a visitors book details of all visitors, contractors, suppliers and other persons; To make appropriate entries into the register books regarding pest control, maintenance items, appointments with the estate office staff to provide working information for the contractor/maintenance staff/office staff concerned; To complete the daily Incident Report and pass to the House Manager upon his arrival; To monitor CCTV and Interphone systems on Reception and to take any necessary appropriate action; To review the CCTV footage when requested by the Police and, if appropriate, print off pictures or download the footage for the Police to take away. General Duties To ensure a clean and smart personal appearance and presentation at all times and to wear the prescribed uniform with jacket buttoned when worn Protective clothing is to be worn as appropriate whenever necessary; To deal efficiently with arrivals and departure of tenants in accordance with instructions. Cleaning and Maintenance To carry out designated cleaning tasks as may be directed by the Night Supervisor; To instruct or call in appropriate contractors as circumstances demand to maintain the smooth running and integrity of the building and the safety and well-being of its occupants; To respond as appropriate to breakdowns and emergencies (full training will be given).
The role We are seeking a highly organised & proactive Senior Facilities Manager (SFM) to lead the end-to-end delivery of hard and soft facilities management services across a key residential client estate located in West London. You will own the client relationship on all FM matters, ensure legal compliance and safety, drive service excellence against SLAs/KPIs, and provide day-to-day leadership to the FM team, gardeners, and porters across the estate. The role combines operational leadership, stakeholder engagement (client/residents/leaseholders), and commercial accountability (budgets, contracts, lifecycle planning). Key deliverables Manage all hard and soft service providers, monitoring SLAs and KPIs and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites Assist in the preparation and managing budgets in accordance with the RICS code of practice Monitoring and control of budget expenditure in tandem with Cluttons client accounting team Lead and develop FM team, Gardeners & Porters across the portfolio. Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met Support capital/refurbishment projects. Maintain accurate records via the systems used within the business. Assist with internal and external parties in relation to project works across the portfolio Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director Dealing with ad hoc queries and tasks from the property management team, clients and occupiers Developing and building good working relationships with residents & leaseholders to resolve issues promptly and professionally Drive process improvements & service levels across the portfolio. Responsibilities People Overseeing the day-to-day management of the FM, Gardeners & Porters. Liaising with partners and the property managers regularly and updating them on all current matters. Liaising with other departments (e.g. projects and building consultancy and fund management) as necessary. Instructing, managing and supervising of contractors in a good and timely manner who are required to work on sites under our control. Clients and business development Providing client facing expertise in FM related matters Reporting to clients, where instructed, all issues relating to building/site operation Developing and building relationships with clients Identify areas for new business generation Financial Setting and monitoring budgets and accounts in consultation with the property managers, client accounts team and clients Control and accurate coding of invoices ensuring prompt payment of suppliers Ensuring fee income to the business is maximised whilst complying with the RICS code of practice Working with property managers in dealing with insurance claims Point of contact for all contractor invoice queries. Systems and process Acting at all times in accordance with Cluttons' policies and procedures particularly those that relate to the FM function along with health and safety and environmental Ensuring that issues and priorities identified in environmental, general health, safety and fire risk assessments are actioned/dealt with in a timely manner and the online management system (currently RiskWise) is kept up to date Ensuring all contractors used on buildings and sites are competent and accredited in accordance with the company's policies and procedures Actively reviewing procedures and proofing change to improve service delivery and compliance Actively keep all systems updated with correct information & review team outputs using reporting systems. Essential qualifications Proven experience in facilities management, preferably in a residential setting IOSH/NEBOSH qualification or demonstrated knowledge and experience of health and safety Membership of IWFM or another FM qualification Strong IT skills Essential experience Experience of managing residential blocks Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative Experience in facilities management or property management role Setting and management of budgets Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Experience of using property management systems (TRAMPS, Filestore, Vanitfy would be an advantage) Experience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise) Hybrid working - to give you the flexibility you need Holidays: 25 days increasing in line with length of service to a maximum of 30 days Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below: Purchasing up to 5 days additional holiday Discounted gym membership Discounted dental insurance Discounted private medical insurance for family cover Discounted critical health insurance and more We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need. Recruitment agencies Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.
Jan 01, 2026
Full time
The role We are seeking a highly organised & proactive Senior Facilities Manager (SFM) to lead the end-to-end delivery of hard and soft facilities management services across a key residential client estate located in West London. You will own the client relationship on all FM matters, ensure legal compliance and safety, drive service excellence against SLAs/KPIs, and provide day-to-day leadership to the FM team, gardeners, and porters across the estate. The role combines operational leadership, stakeholder engagement (client/residents/leaseholders), and commercial accountability (budgets, contracts, lifecycle planning). Key deliverables Manage all hard and soft service providers, monitoring SLAs and KPIs and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites Assist in the preparation and managing budgets in accordance with the RICS code of practice Monitoring and control of budget expenditure in tandem with Cluttons client accounting team Lead and develop FM team, Gardeners & Porters across the portfolio. Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met Support capital/refurbishment projects. Maintain accurate records via the systems used within the business. Assist with internal and external parties in relation to project works across the portfolio Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director Dealing with ad hoc queries and tasks from the property management team, clients and occupiers Developing and building good working relationships with residents & leaseholders to resolve issues promptly and professionally Drive process improvements & service levels across the portfolio. Responsibilities People Overseeing the day-to-day management of the FM, Gardeners & Porters. Liaising with partners and the property managers regularly and updating them on all current matters. Liaising with other departments (e.g. projects and building consultancy and fund management) as necessary. Instructing, managing and supervising of contractors in a good and timely manner who are required to work on sites under our control. Clients and business development Providing client facing expertise in FM related matters Reporting to clients, where instructed, all issues relating to building/site operation Developing and building relationships with clients Identify areas for new business generation Financial Setting and monitoring budgets and accounts in consultation with the property managers, client accounts team and clients Control and accurate coding of invoices ensuring prompt payment of suppliers Ensuring fee income to the business is maximised whilst complying with the RICS code of practice Working with property managers in dealing with insurance claims Point of contact for all contractor invoice queries. Systems and process Acting at all times in accordance with Cluttons' policies and procedures particularly those that relate to the FM function along with health and safety and environmental Ensuring that issues and priorities identified in environmental, general health, safety and fire risk assessments are actioned/dealt with in a timely manner and the online management system (currently RiskWise) is kept up to date Ensuring all contractors used on buildings and sites are competent and accredited in accordance with the company's policies and procedures Actively reviewing procedures and proofing change to improve service delivery and compliance Actively keep all systems updated with correct information & review team outputs using reporting systems. Essential qualifications Proven experience in facilities management, preferably in a residential setting IOSH/NEBOSH qualification or demonstrated knowledge and experience of health and safety Membership of IWFM or another FM qualification Strong IT skills Essential experience Experience of managing residential blocks Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative Experience in facilities management or property management role Setting and management of budgets Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Experience of using property management systems (TRAMPS, Filestore, Vanitfy would be an advantage) Experience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise) Hybrid working - to give you the flexibility you need Holidays: 25 days increasing in line with length of service to a maximum of 30 days Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below: Purchasing up to 5 days additional holiday Discounted gym membership Discounted dental insurance Discounted private medical insurance for family cover Discounted critical health insurance and more We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need. Recruitment agencies Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.
