Tenant Liaison Officer - Energy and Planning Employer: Location: Bury, BL9 0SW Pay: Competitive Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/04/2026 About this job . Team Housing Property Services About the role This is a n exciting opportunity to make a difference to people living in Bury. If you c are about people you can make a big difference by joining the Housing Property Team. Working on a 12 month fixed term contract within the Energy Team and Planning Team to help us provide excellent customer care and shape safer, smarter, low carbon , quality homes for the future. As our Tenant Liaison Officer you will play key role in communicati ng with our residents, making appointments , ensuring access is gained, getting to know our tenants and monitoring, reporting and updat ing records using our QL database . You must be tenant focussed supporting both teams enabling us to plan and deliver long-term energy improvement schemes investment programmes and maximise external grant funding. All so we can demonstrate that we are i mproving homes and ensur ing compliance with the Decent Homes Standard , Minimum Energy Efficiency Standards , Net Zero Low Carbon targes and other regulatory standards. We are looking for someone with passion and enthusiasm for customer care and working with people within the public sector housing and retrofit projects. Collecting accurate data on tenants. Support the development of our asset management strategy and investment planning through planning appointments and monitoring and enabling access. Assist in maintaining and updating an asset database using relevant software including Lifespan and QL and energy software systems. Liaise with residents, contractors and colleagues to ensure efficient access and communication during surveys. Assist with delivery of energy schemes, documentation and handovers. Have experience of tenant liaison. Promotion of activities and raising awareness of good work, including collecting compliments. Team dynamics: The Energy Team has a Home Energy Manager supported by a Building Surveyor, Home Energy Officer and the Technical Energy Officer. The Planning Team has a Stock Investment Manager, Data Analysis, Stock Condition Surveyors and Stock Investment Officers. You will report to the Home Energy Manager and will work with the Planning Team, and with the wider supportive and collaborative Property Services Team Delivering the Capital Investment Programme. Location Bury 6 Knowsley Place, hybrid working 2 days in the office , working in the community, on site and home. What you are looking for in candidates (key strengths and experience) Experience in Tenant liaison or customer service. Knowledge of public sector housing. Familiarity with customer care software such as QL. Strong attention to detail and excellent record keeping skills. Good communication, interpersonal skills and written skills. Fixed term contract for 12 months, normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis carrying out evening and weekend appointments to help us ensure our housing team is able to meet the needs of residents with limited daytime availability. About Bury The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. Next Steps For a friendly chat please contact Fiona Hill Home Energy Manager on Interviews will be held on week commencing 7th April 2026 Supporting Documents
Mar 11, 2026
Full time
Tenant Liaison Officer - Energy and Planning Employer: Location: Bury, BL9 0SW Pay: Competitive Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/04/2026 About this job . Team Housing Property Services About the role This is a n exciting opportunity to make a difference to people living in Bury. If you c are about people you can make a big difference by joining the Housing Property Team. Working on a 12 month fixed term contract within the Energy Team and Planning Team to help us provide excellent customer care and shape safer, smarter, low carbon , quality homes for the future. As our Tenant Liaison Officer you will play key role in communicati ng with our residents, making appointments , ensuring access is gained, getting to know our tenants and monitoring, reporting and updat ing records using our QL database . You must be tenant focussed supporting both teams enabling us to plan and deliver long-term energy improvement schemes investment programmes and maximise external grant funding. All so we can demonstrate that we are i mproving homes and ensur ing compliance with the Decent Homes Standard , Minimum Energy Efficiency Standards , Net Zero Low Carbon targes and other regulatory standards. We are looking for someone with passion and enthusiasm for customer care and working with people within the public sector housing and retrofit projects. Collecting accurate data on tenants. Support the development of our asset management strategy and investment planning through planning appointments and monitoring and enabling access. Assist in maintaining and updating an asset database using relevant software including Lifespan and QL and energy software systems. Liaise with residents, contractors and colleagues to ensure efficient access and communication during surveys. Assist with delivery of energy schemes, documentation and handovers. Have experience of tenant liaison. Promotion of activities and raising awareness of good work, including collecting compliments. Team dynamics: The Energy Team has a Home Energy Manager supported by a Building Surveyor, Home Energy Officer and the Technical Energy Officer. The Planning Team has a Stock Investment Manager, Data Analysis, Stock Condition Surveyors and Stock Investment Officers. You will report to the Home Energy Manager and will work with the Planning Team, and with the wider supportive and collaborative Property Services Team Delivering the Capital Investment Programme. Location Bury 6 Knowsley Place, hybrid working 2 days in the office , working in the community, on site and home. What you are looking for in candidates (key strengths and experience) Experience in Tenant liaison or customer service. Knowledge of public sector housing. Familiarity with customer care software such as QL. Strong attention to detail and excellent record keeping skills. Good communication, interpersonal skills and written skills. Fixed term contract for 12 months, normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis carrying out evening and weekend appointments to help us ensure our housing team is able to meet the needs of residents with limited daytime availability. About Bury The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. Next Steps For a friendly chat please contact Fiona Hill Home Energy Manager on Interviews will be held on week commencing 7th April 2026 Supporting Documents
Overview Join our team as a Tenant Liaison Officer (TLO) to support communities and build strong tenant relationships across West Midlands sites. Employer: Wates Group Location: West Midlands - Social Housing / Maintenance Division - Liberty Salary: Competitive Closing date: 6 Apr 2026 Responsibilities Establish and manage the Tenant Liaison function across multiple sites. Attend regular meetings with tenants, site teams, and client representatives to maintain strong, transparent relationships. Provide a consistent, empathetic, and professional service to all tenants. Act as the escalation point for tenant complaints and ensure timely, effective resolution. Maintain clear, accurate records and updates within on site systems and databases. Support tenants through planned and responsive maintenance programmes, ensuring clear communication at every stage. On offer, undergo a Standard Disclosure and Barring Service (DBS) Check; other pre employment checks may apply. Qualifications Full UK driving licence and access to a personal vehicle. Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or a similar customer facing role within social housing or maintenance. Strong understanding of planned, responsive, internal, and external works. Excellent communication, organisational, and IT skills. Commitment to Fair Hiring We welcome applicants from all backgrounds. Any disclosed convictions will be assessed individually, and we do not discriminate based on criminal records. Some roles may require additional pre employment checks. About Wates Wates is one of the UK's leading family owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. Our Purpose - "reimagining places for people to thrive" - is supported by our three promises: Thriving places, Thriving planet, and Thriving people. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. Ready to Make a Real Impact? Apply now and join a team that values communication, community, and care.
Mar 11, 2026
Full time
Overview Join our team as a Tenant Liaison Officer (TLO) to support communities and build strong tenant relationships across West Midlands sites. Employer: Wates Group Location: West Midlands - Social Housing / Maintenance Division - Liberty Salary: Competitive Closing date: 6 Apr 2026 Responsibilities Establish and manage the Tenant Liaison function across multiple sites. Attend regular meetings with tenants, site teams, and client representatives to maintain strong, transparent relationships. Provide a consistent, empathetic, and professional service to all tenants. Act as the escalation point for tenant complaints and ensure timely, effective resolution. Maintain clear, accurate records and updates within on site systems and databases. Support tenants through planned and responsive maintenance programmes, ensuring clear communication at every stage. On offer, undergo a Standard Disclosure and Barring Service (DBS) Check; other pre employment checks may apply. Qualifications Full UK driving licence and access to a personal vehicle. Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or a similar customer facing role within social housing or maintenance. Strong understanding of planned, responsive, internal, and external works. Excellent communication, organisational, and IT skills. Commitment to Fair Hiring We welcome applicants from all backgrounds. Any disclosed convictions will be assessed individually, and we do not discriminate based on criminal records. Some roles may require additional pre employment checks. About Wates Wates is one of the UK's leading family owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. Our Purpose - "reimagining places for people to thrive" - is supported by our three promises: Thriving places, Thriving planet, and Thriving people. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. Ready to Make a Real Impact? Apply now and join a team that values communication, community, and care.
Tenant Liaison Officer required to work in Grimsby and Boston. You will be working with residents to help the site team to deliver kitchen and bathroom replacements, new windows and doors, full central heating systems, including efficient boilers and air source heat pumps. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have tran click apply for full job details
Mar 10, 2026
Seasonal
Tenant Liaison Officer required to work in Grimsby and Boston. You will be working with residents to help the site team to deliver kitchen and bathroom replacements, new windows and doors, full central heating systems, including efficient boilers and air source heat pumps. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have tran click apply for full job details
Tenant Liaison Officer required to work in Sheffield, Rotherham and Doncaster on a Retrofit Scheme. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer click apply for full job details
Mar 10, 2026
Seasonal
Tenant Liaison Officer required to work in Sheffield, Rotherham and Doncaster on a Retrofit Scheme. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer click apply for full job details
A leading construction firm in Harrow is seeking an experienced Tenant Liaison Officer for a temporary-to-permanent role. Responsibilities include effective communication with residents regarding works, coordinating access arrangements, and resolving issues promptly. The ideal candidate should have prior experience in similar roles and possess strong communication and customer service skills. This position offers £19 - £20 per hour PAYE, working Monday to Friday for 40 - 45 hours a week.
Mar 10, 2026
Full time
A leading construction firm in Harrow is seeking an experienced Tenant Liaison Officer for a temporary-to-permanent role. Responsibilities include effective communication with residents regarding works, coordinating access arrangements, and resolving issues promptly. The ideal candidate should have prior experience in similar roles and possess strong communication and customer service skills. This position offers £19 - £20 per hour PAYE, working Monday to Friday for 40 - 45 hours a week.
Full time, but part time will be considered. 6 month fixed terms contract. Workspace On Site About the Role We have an exciting opportunity for a Resident Liaison Officer to join the Norwich City Service Limited (NCSL) team for a 6 month fixed term contract. If you have a strong customer service background, empathetic, and thrive in a fast-paced environment, we would love to hear from you. About the role: This role is all about delivering a positive, reassuring experience for residents by being their main point of contact throughout surveys, inspections, and damp related remedial works. You'll keep tenants fully informed, arrange and confirm appointments, address concerns with empathy, and build strong relationships that support smooth access and cooperation. A key part of the job is identifying and supporting vulnerable residents, working with housing teams and support services to ensure their needs are met. You'll coordinate closely with surveyors, contractors, and Norwich City Council teams to keep schedules on track, monitor progress, and resolve issues quickly. Accurate record keeping, clear reporting, and a commitment to professionalism, respect, safeguarding, and high quality customer service are essential to ensuring residents feel safe, heard, and well supported throughout the process. This role suits someone with solid experience in housing related, customer facing work who can deliver excellent service both remotely and in residents' homes. You'll bring strong communication skills, the ability to explain processes clearly, and the confidence to handle complaints and resolve issues calmly. Success in the role relies on being highly organised, managing multiple appointments and resident needs at once, and keeping accurate records. Empathy, patience, and the ability to build trust with people from diverse backgrounds are essential, along with a proactive, reliable approach. Experience in social housing, repairs, maintenance, or construction, plus knowledge of damp, surveys, safeguarding, or supporting vulnerable residents, would be an advantage. Why Choose Us? Living Wage Employer Cycle to Work Scheme Supportive and inclusive environment and culture Employee Assistant Support and Occupational Health Commitment to learning and development 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period. This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered. Closing Date: Sunday 22nd March 2026 - please note this vacancy may close earlier if a high number of applications have been received. Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful. Requirements Full UK driving licence Strong background in customer service, housing, resident liaison, community support, or similar people facing roles. Confidence in handling complaints, resolving conflicts, and de escalating challenging situations. About the Company Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer. We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city. NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community. Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core. Our industry has traditionally attracted more men - and we're changing that! We actively encourage applications from women
Mar 10, 2026
Full time
Full time, but part time will be considered. 6 month fixed terms contract. Workspace On Site About the Role We have an exciting opportunity for a Resident Liaison Officer to join the Norwich City Service Limited (NCSL) team for a 6 month fixed term contract. If you have a strong customer service background, empathetic, and thrive in a fast-paced environment, we would love to hear from you. About the role: This role is all about delivering a positive, reassuring experience for residents by being their main point of contact throughout surveys, inspections, and damp related remedial works. You'll keep tenants fully informed, arrange and confirm appointments, address concerns with empathy, and build strong relationships that support smooth access and cooperation. A key part of the job is identifying and supporting vulnerable residents, working with housing teams and support services to ensure their needs are met. You'll coordinate closely with surveyors, contractors, and Norwich City Council teams to keep schedules on track, monitor progress, and resolve issues quickly. Accurate record keeping, clear reporting, and a commitment to professionalism, respect, safeguarding, and high quality customer service are essential to ensuring residents feel safe, heard, and well supported throughout the process. This role suits someone with solid experience in housing related, customer facing work who can deliver excellent service both remotely and in residents' homes. You'll bring strong communication skills, the ability to explain processes clearly, and the confidence to handle complaints and resolve issues calmly. Success in the role relies on being highly organised, managing multiple appointments and resident needs at once, and keeping accurate records. Empathy, patience, and the ability to build trust with people from diverse backgrounds are essential, along with a proactive, reliable approach. Experience in social housing, repairs, maintenance, or construction, plus knowledge of damp, surveys, safeguarding, or supporting vulnerable residents, would be an advantage. Why Choose Us? Living Wage Employer Cycle to Work Scheme Supportive and inclusive environment and culture Employee Assistant Support and Occupational Health Commitment to learning and development 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period. This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered. Closing Date: Sunday 22nd March 2026 - please note this vacancy may close earlier if a high number of applications have been received. Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful. Requirements Full UK driving licence Strong background in customer service, housing, resident liaison, community support, or similar people facing roles. Confidence in handling complaints, resolving conflicts, and de escalating challenging situations. About the Company Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer. We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city. NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community. Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core. Our industry has traditionally attracted more men - and we're changing that! We actively encourage applications from women
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire - with scope for occasional hybrid working. Salary: £29,000 - £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Mar 10, 2026
Full time
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire - with scope for occasional hybrid working. Salary: £29,000 - £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
A property management company is seeking a Tenant Liaison Officer in Halifax or Bradford. This role involves being the main contact for residents during housing improvement works and providing updates. Candidates should have experience in tenant liaison, strong customer service skills, and a proactive approach, with a full UK driving licence and vehicle access required. The position offers a competitive hourly rate, car allowance, and a stable contract with permanent potential, working Monday to Friday.
Mar 09, 2026
Full time
A property management company is seeking a Tenant Liaison Officer in Halifax or Bradford. This role involves being the main contact for residents during housing improvement works and providing updates. Candidates should have experience in tenant liaison, strong customer service skills, and a proactive approach, with a full UK driving licence and vehicle access required. The position offers a competitive hourly rate, car allowance, and a stable contract with permanent potential, working Monday to Friday.
Tenant Liaison Officer - Halifax / Bradford Location: Halifax / Bradford Hours: Monday to Friday, 8:00am - 4:30pm Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment. As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents undergoing planned works Contacting tenants prior to work commencing to arrange access Explaining the scope of works, timescales, and contractor details clearly Delivering Resident Information Packs as part of your Tenant Liaison Officer duties Providing regular updates via telephone, email, letter, and home visits Handling complaints and resolving Stage 1 issues professionally Supporting vulnerable tenants with tailored plans Working closely with site managers and project teams Promoting health & safety awareness during refurbishment works Collecting tenant satisfaction feedback Completing all administration required of a Tenant Liaison Officer Tenant Liaison Officer - Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or Customer Liaison Officer Experience within social housing, planned maintenance, refurbishment, or construction Strong customer service and complaint handling skills Excellent communication and interpersonal skills A proactive and organised approach Full UK driving licence and access to your own vehicle (essential for this Tenant Liaison Officer role) Why Apply for This Tenant Liaison Officer Role? Competitive hourly rate Car allowance and paid mileage Stable, ongoing contract with permanent potential Monday-Friday working hours Opportunity to build long term experience as a Tenant Liaison Officer within social housing This Tenant Liaison Officer vacancy is being advertised by Meridian Business Support, acting as an Employment Business on behalf of our client. If you are an experienced Tenant Liaison Officer looking for your next opportunity in Halifax or Bradford, apply today. Interested? Apply now Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
Mar 09, 2026
Full time
Tenant Liaison Officer - Halifax / Bradford Location: Halifax / Bradford Hours: Monday to Friday, 8:00am - 4:30pm Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment. As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities: Acting as the dedicated Tenant Liaison Officer for residents undergoing planned works Contacting tenants prior to work commencing to arrange access Explaining the scope of works, timescales, and contractor details clearly Delivering Resident Information Packs as part of your Tenant Liaison Officer duties Providing regular updates via telephone, email, letter, and home visits Handling complaints and resolving Stage 1 issues professionally Supporting vulnerable tenants with tailored plans Working closely with site managers and project teams Promoting health & safety awareness during refurbishment works Collecting tenant satisfaction feedback Completing all administration required of a Tenant Liaison Officer Tenant Liaison Officer - Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or Customer Liaison Officer Experience within social housing, planned maintenance, refurbishment, or construction Strong customer service and complaint handling skills Excellent communication and interpersonal skills A proactive and organised approach Full UK driving licence and access to your own vehicle (essential for this Tenant Liaison Officer role) Why Apply for This Tenant Liaison Officer Role? Competitive hourly rate Car allowance and paid mileage Stable, ongoing contract with permanent potential Monday-Friday working hours Opportunity to build long term experience as a Tenant Liaison Officer within social housing This Tenant Liaison Officer vacancy is being advertised by Meridian Business Support, acting as an Employment Business on behalf of our client. If you are an experienced Tenant Liaison Officer looking for your next opportunity in Halifax or Bradford, apply today. Interested? Apply now Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
Reference: TLO76 Posted: February 18, 2026 Tenant Liaison Officer required to work in Sheffield on a Retirement home where some flats are being refurbished. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or with vulnerable adullts/elderly as you will be coordinating temporary accommodation whilsts the flats are being upgraded. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Job Role Includes: Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. Essential: Driving Licence, own transport, previous experience/similar job role £14 - £15 per hour PAYE inclusive of holiday pay Monday to Thursday 8:00am - 4:30pm Friday 8:00am - 3:30pm To Apply Please apply via CV or call Aran/Danielle/Madison a call on or for further details or to apply!
Mar 09, 2026
Full time
Reference: TLO76 Posted: February 18, 2026 Tenant Liaison Officer required to work in Sheffield on a Retirement home where some flats are being refurbished. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or with vulnerable adullts/elderly as you will be coordinating temporary accommodation whilsts the flats are being upgraded. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Job Role Includes: Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. Essential: Driving Licence, own transport, previous experience/similar job role £14 - £15 per hour PAYE inclusive of holiday pay Monday to Thursday 8:00am - 4:30pm Friday 8:00am - 3:30pm To Apply Please apply via CV or call Aran/Danielle/Madison a call on or for further details or to apply!
Tenant Liaison Officer - Halifax / Bradford Location: Halifax / Bradford Hours: Monday to Friday, 8:00am - 4:30pm Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment. As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities Acting as the dedicated Tenant Liaison Officer for residents undergoing planned works Contacting tenants prior to work commencing to arrange access Explaining the scope of works, timescales, and contractor details clearly Delivering Resident Information Packs as part of your Tenant Liaison Officer duties Providing regular updates via telephone, email, letter, and home visits Handling complaints and resolving Stage 1 issues professionally Supporting vulnerable tenants with tailored plans Working closely with site managers and project teams Promoting health & safety awareness during refurbishment works Collecting tenant satisfaction feedback Completing all administration required of a Tenant Liaison Officer Tenant Liaison Officer - Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or Customer Liaison Officer Experience within social housing, planned maintenance, refurbishment, or construction Strong customer service and complaint handling skills Excellent communication and interpersonal skills A proactive and organised approach Full UK driving licence and access to your own vehicle (essential for this Tenant Liaison Officer role) Why Apply for This Tenant Liaison Officer Role? Competitive hourly rate Car allowance and paid mileage Stable, ongoing contract with permanent potential Monday-Friday working hours Opportunity to build long-term experience as a Tenant Liaison Officer within social housing Interested? Apply now Apply today.
Mar 09, 2026
Full time
Tenant Liaison Officer - Halifax / Bradford Location: Halifax / Bradford Hours: Monday to Friday, 8:00am - 4:30pm Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage Contract: Temporary Ongoing (Permanent Opportunity Available) We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment. As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project. Key Responsibilities Acting as the dedicated Tenant Liaison Officer for residents undergoing planned works Contacting tenants prior to work commencing to arrange access Explaining the scope of works, timescales, and contractor details clearly Delivering Resident Information Packs as part of your Tenant Liaison Officer duties Providing regular updates via telephone, email, letter, and home visits Handling complaints and resolving Stage 1 issues professionally Supporting vulnerable tenants with tailored plans Working closely with site managers and project teams Promoting health & safety awareness during refurbishment works Collecting tenant satisfaction feedback Completing all administration required of a Tenant Liaison Officer Tenant Liaison Officer - Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or Customer Liaison Officer Experience within social housing, planned maintenance, refurbishment, or construction Strong customer service and complaint handling skills Excellent communication and interpersonal skills A proactive and organised approach Full UK driving licence and access to your own vehicle (essential for this Tenant Liaison Officer role) Why Apply for This Tenant Liaison Officer Role? Competitive hourly rate Car allowance and paid mileage Stable, ongoing contract with permanent potential Monday-Friday working hours Opportunity to build long-term experience as a Tenant Liaison Officer within social housing Interested? Apply now Apply today.
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
City Of Manchester, Greater Manchester, M1 4BT Pay: Contract Type: Temporary Hours: Full time Disability Confident: No Closing Date: 29/03/2026 About this job We are recruiting for Tenant Liaison Officers for upcoming refurbishment and improvement projects across social housing stock in Greater Manchester. You will be working as a Tenant Liaison Officer on a full time basis, supporting tenants throughout a live social housing project. Your day to day work will involve coordinating appointments, resolving tenant queries, providing updates on works, and ensuring residents feel informed and supported. Some travel between sites may be required. Qualifications Previous experience as a Tenant Liaison Officer or in a similar resident facing role Strong communication and organisational skills Ability to manage sensitive situations professionally A full driving licence and access to your own vehicle (desirable due to travel requirements) Confidence working independently and as part of a project team What you'll get in return Weekly Pay Competitive Rates PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Mar 06, 2026
Full time
City Of Manchester, Greater Manchester, M1 4BT Pay: Contract Type: Temporary Hours: Full time Disability Confident: No Closing Date: 29/03/2026 About this job We are recruiting for Tenant Liaison Officers for upcoming refurbishment and improvement projects across social housing stock in Greater Manchester. You will be working as a Tenant Liaison Officer on a full time basis, supporting tenants throughout a live social housing project. Your day to day work will involve coordinating appointments, resolving tenant queries, providing updates on works, and ensuring residents feel informed and supported. Some travel between sites may be required. Qualifications Previous experience as a Tenant Liaison Officer or in a similar resident facing role Strong communication and organisational skills Ability to manage sensitive situations professionally A full driving licence and access to your own vehicle (desirable due to travel requirements) Confidence working independently and as part of a project team What you'll get in return Weekly Pay Competitive Rates PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
A recruitment agency is seeking a Tenant Liaison Officer in Manchester to support tenants during social housing projects. You will coordinate appointments, resolve queries, and ensure residents are informed throughout the process. The ideal candidate will have experience in a similar role, strong communication skills, and the ability to manage sensitive situations. A full driving licence is desirable due to travel requirements. This is a full-time temporary position offering competitive weekly pay.
Mar 06, 2026
Full time
A recruitment agency is seeking a Tenant Liaison Officer in Manchester to support tenants during social housing projects. You will coordinate appointments, resolve queries, and ensure residents are informed throughout the process. The ideal candidate will have experience in a similar role, strong communication skills, and the ability to manage sensitive situations. A full driving licence is desirable due to travel requirements. This is a full-time temporary position offering competitive weekly pay.
Resident Liaison Officer Bristol £30,000 + Car Allowance + Bonus Scheme + Staff Benefits We are recruiting on behalf of a well-established national property services contractor for a Resident Liaison Officer to support housing refurbishment and improvement works across Bristol click apply for full job details
Mar 02, 2026
Full time
Resident Liaison Officer Bristol £30,000 + Car Allowance + Bonus Scheme + Staff Benefits We are recruiting on behalf of a well-established national property services contractor for a Resident Liaison Officer to support housing refurbishment and improvement works across Bristol click apply for full job details
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire with scope for occasional hybrid working. Salary: £29,000 £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Feb 26, 2026
Full time
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire with scope for occasional hybrid working. Salary: £29,000 £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire with scope for occasional hybrid working. Salary: £29,000 £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Feb 26, 2026
Full time
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire with scope for occasional hybrid working. Salary: £29,000 £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement. Undertake regular tenancy audits and ensure relevant actions are carried out To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support. To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. Attend multi agency meetings when required. To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Requirements: Experience of working within Housing or a similar customer focused organisation. An understanding of the importance of confidentiality and data protection of business information. Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally. Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision. Possess a high level of accuracy and attention to detail when recording information. Possess good IT skills to include use of Word, Excel, Outlook and Teams.
Feb 25, 2026
Contractor
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement. Undertake regular tenancy audits and ensure relevant actions are carried out To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support. To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. Attend multi agency meetings when required. To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Requirements: Experience of working within Housing or a similar customer focused organisation. An understanding of the importance of confidentiality and data protection of business information. Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally. Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision. Possess a high level of accuracy and attention to detail when recording information. Possess good IT skills to include use of Word, Excel, Outlook and Teams.
Contract Liaison Officer Based: Burton office working on Site around Burton, Uttoxeter and surrounding areas- Typically working 37.5 hours per weeks Monday to Friday Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned refurbishment works including Kitchen & Bathroom replacements, Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH option to buy or sell holidays Company pension scheme up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role. Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Feb 23, 2026
Full time
Contract Liaison Officer Based: Burton office working on Site around Burton, Uttoxeter and surrounding areas- Typically working 37.5 hours per weeks Monday to Friday Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned refurbishment works including Kitchen & Bathroom replacements, Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH option to buy or sell holidays Company pension scheme up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role. Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Job Title: Site Manager - Internal Works (Social Housing) Location: Swindon Area Working Hours: 08:00 - 18:00 Employment Type: Full-Time About the Opportunity An established and reputable main contractor operating within the social housing sector is looking to appoint an experienced Site Manager (Internal Works) to support a growing portfolio of refurbishment and retrofit projects in the Swindon area. This is a fantastic opportunity to join a forward-thinking business with a strong pipeline of secured work, delivering high-quality internal refurbishment schemes across occupied and void residential properties. The Role Reporting to the Contracts Manager, you will take full operational responsibility for internal works across social housing schemes. Key Responsibilities: Overseeing day-to-day site operations Managing subcontractors and direct labour Ensuring strict adherence to Health & Safety regulations Coordinating works within occupied and void properties Monitoring programme delivery and quality standards Liaising with tenants, housing officers, and client representatives Maintaining accurate site records and compliance documentation Experience delivering retrofit or energy efficiency projects would be highly advantageous. Essential Requirements SMSTS Asbestos Awareness (UKATA or IATP) Gold CSCS Card or above Clean Driving Licence Basic DBS Desirable CIH Certificate in Managing Housing Maintenance IOSH Managing Safely Experience within retrofit or planned maintenance schemes The Ideal Candidate Proven experience managing internal works within social housing Comfortable working in occupied properties Strong communication and resident liaison skills Organised, proactive, and solutions-focused Solid understanding of compliance and H&S legislation What's on Offer Competitive salary (DOE) Long-term secured workstream Supportive management structure Opportunity to join a growing and stable contractor If you are an experienced Site Manager seeking your next opportunity within the social housing sector, Apply now!
Feb 18, 2026
Seasonal
Job Title: Site Manager - Internal Works (Social Housing) Location: Swindon Area Working Hours: 08:00 - 18:00 Employment Type: Full-Time About the Opportunity An established and reputable main contractor operating within the social housing sector is looking to appoint an experienced Site Manager (Internal Works) to support a growing portfolio of refurbishment and retrofit projects in the Swindon area. This is a fantastic opportunity to join a forward-thinking business with a strong pipeline of secured work, delivering high-quality internal refurbishment schemes across occupied and void residential properties. The Role Reporting to the Contracts Manager, you will take full operational responsibility for internal works across social housing schemes. Key Responsibilities: Overseeing day-to-day site operations Managing subcontractors and direct labour Ensuring strict adherence to Health & Safety regulations Coordinating works within occupied and void properties Monitoring programme delivery and quality standards Liaising with tenants, housing officers, and client representatives Maintaining accurate site records and compliance documentation Experience delivering retrofit or energy efficiency projects would be highly advantageous. Essential Requirements SMSTS Asbestos Awareness (UKATA or IATP) Gold CSCS Card or above Clean Driving Licence Basic DBS Desirable CIH Certificate in Managing Housing Maintenance IOSH Managing Safely Experience within retrofit or planned maintenance schemes The Ideal Candidate Proven experience managing internal works within social housing Comfortable working in occupied properties Strong communication and resident liaison skills Organised, proactive, and solutions-focused Solid understanding of compliance and H&S legislation What's on Offer Competitive salary (DOE) Long-term secured workstream Supportive management structure Opportunity to join a growing and stable contractor If you are an experienced Site Manager seeking your next opportunity within the social housing sector, Apply now!
Contract Liaison Officer Based: South Brent regional office working on Site around Bristol, Gloucester, Tewkesbury, Bath and surrounding areas- Typically working 37.5 hours per weeks Monday to Friday Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on external planned refurbishment works, mainly roofing replacement schemes Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH option to buy or sell holidays Company pension scheme up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility Contract Liaison Officers Responsible for supporting site and contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on Tenanted internal or external refurbishment works preferred but not essential. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role. Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Feb 14, 2026
Full time
Contract Liaison Officer Based: South Brent regional office working on Site around Bristol, Gloucester, Tewkesbury, Bath and surrounding areas- Typically working 37.5 hours per weeks Monday to Friday Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on external planned refurbishment works, mainly roofing replacement schemes Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH option to buy or sell holidays Company pension scheme up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility Contract Liaison Officers Responsible for supporting site and contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on Tenanted internal or external refurbishment works preferred but not essential. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role. Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
