We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Clacton area Generally you will need a UK driving license, a vehicle will be provided. You will be a 'people person', having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of £31000 - £36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary
Aug 27, 2026
Full time
We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Clacton area Generally you will need a UK driving license, a vehicle will be provided. You will be a 'people person', having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of £31000 - £36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary
Vice President, Compliance & Control - Regulatory Change - Pershing & Markets About Us At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary. Job Description We're seeking a future team member for the role of Vice President, Compliance Officer to join the Pershing and Markets Compliance team. This role is located in Manchester, UK. In this role, you'll make an impact in the following ways: Lead horizon scanning and regulatory change oversight across Pershing and Markets EMEA, ensuring regulatory developments are identified, assessed, tracked and implemented effectively. Maintain regulatory change governance frameworks, including publications logs, horizon scanning tools, procedures and supporting documentation. Partner with business stakeholders to assess the impact of regulatory developments and support prioritisation, interpretation and implementation activities. Act as a key liaison between Pershing/Markets EMEA and BNY's EMEA Regulatory Change function, ensuring alignment with enterprise standards and governance requirements. Provide practical compliance advice and risk-based challenge on regulatory change initiatives, projects and business activities. Prepare management information, support regulatory reporting obligations and contribute to compliance communications, working groups and cross-functional initiatives. To be successful in this role, we're seeking the following: Compliance experience within financial services, with strong knowledge of FCA regulations relating to custody, client assets, clearing and settlement activities. Strong understanding of UK regulatory developments, including experience analysing consultation papers, policy statements and regulatory thematic reviews. Working knowledge of key regulatory frameworks including COBS, SYSC, SMCR, DISP, MiFID, COLL, CASS and MAR, with Irish and Jersey regulatory knowledge desirable. Proven ability to provide practical compliance advice, influence stakeholders and communicate effectively with a range of audiences. Experience working within a global organisation and collaborating across business, compliance and regulatory functions in multiple jurisdictions. Familiarity with compliance risk management frameworks, regulatory change programmes, compliance projects and emerging technologies, including AI. America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Job Info Job Identification 80248 Job Category Compliance & Control Posting Date 07/24/2026, 10:03 AM Locations 1 Piccadilly Gardens, Manchester, GT MAN, M1 1RN, GB
Aug 26, 2026
Full time
Vice President, Compliance & Control - Regulatory Change - Pershing & Markets About Us At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary. Job Description We're seeking a future team member for the role of Vice President, Compliance Officer to join the Pershing and Markets Compliance team. This role is located in Manchester, UK. In this role, you'll make an impact in the following ways: Lead horizon scanning and regulatory change oversight across Pershing and Markets EMEA, ensuring regulatory developments are identified, assessed, tracked and implemented effectively. Maintain regulatory change governance frameworks, including publications logs, horizon scanning tools, procedures and supporting documentation. Partner with business stakeholders to assess the impact of regulatory developments and support prioritisation, interpretation and implementation activities. Act as a key liaison between Pershing/Markets EMEA and BNY's EMEA Regulatory Change function, ensuring alignment with enterprise standards and governance requirements. Provide practical compliance advice and risk-based challenge on regulatory change initiatives, projects and business activities. Prepare management information, support regulatory reporting obligations and contribute to compliance communications, working groups and cross-functional initiatives. To be successful in this role, we're seeking the following: Compliance experience within financial services, with strong knowledge of FCA regulations relating to custody, client assets, clearing and settlement activities. Strong understanding of UK regulatory developments, including experience analysing consultation papers, policy statements and regulatory thematic reviews. Working knowledge of key regulatory frameworks including COBS, SYSC, SMCR, DISP, MiFID, COLL, CASS and MAR, with Irish and Jersey regulatory knowledge desirable. Proven ability to provide practical compliance advice, influence stakeholders and communicate effectively with a range of audiences. Experience working within a global organisation and collaborating across business, compliance and regulatory functions in multiple jurisdictions. Familiarity with compliance risk management frameworks, regulatory change programmes, compliance projects and emerging technologies, including AI. America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Job Info Job Identification 80248 Job Category Compliance & Control Posting Date 07/24/2026, 10:03 AM Locations 1 Piccadilly Gardens, Manchester, GT MAN, M1 1RN, GB
Resident Liaison Officer Contract Type: Contract Location: Cambridge & surrounding areas Duration: 6 month contract, with possibility for extension Pay Rate: £16.63 - £18.71 per hour Inside IR35 Working Pattern: Full Time - 37 hour per week Start Date: ASAP About the Role We are recruiting for an experienced Resident Liaison Officer (RLO) to support the delivery of energy efficiency and retrofit work click apply for full job details
Aug 26, 2026
Seasonal
Resident Liaison Officer Contract Type: Contract Location: Cambridge & surrounding areas Duration: 6 month contract, with possibility for extension Pay Rate: £16.63 - £18.71 per hour Inside IR35 Working Pattern: Full Time - 37 hour per week Start Date: ASAP About the Role We are recruiting for an experienced Resident Liaison Officer (RLO) to support the delivery of energy efficiency and retrofit work click apply for full job details
Member Caseworker Location: Hackney E8 Pay: 172.37 Per Day PAYE / 232.28 Per Day Umbrella Responsible To: Senior Member Caseworker Working Hours: Flexible hours to cover 9:00 am - 5:30 pm (with occasional out-of-hours work as necessary) Start: ASAP Length: 6 Months About the Role Are you a highly organised professional with excellent communication skills and a passion for public service? The London Borough of Hackney is seeking a Member Caseworker to join our dynamic team. In this vital role, you will provide a high-quality service for the Mayor, Cabinet, ward Members, and local Members of Parliament in dealing with enquiries from a range of sources. You will act as a primary point of contact for elected Members, helping them navigate and resolve complex enquiries from residents, while ensuring the Council's standards and policies are consistently met. Key Responsibilities As a Member Caseworker, your day-to-day duties will include: Casework Management & Triage: Ensuring all incoming enquiries into the Member Enquiry team are recorded and logged, and triaging them to ensure effective prioritisation. Quality Assurance: Working with council officers to ensure they investigate and respond within agreed deadlines, and quality-assuring draft responses to maintain a high standard. Complex Case Resolution: Taking responsibility for the resolution of complex and/or cross-cutting cases, including engaging with Council services and arranging site visits as required. Member Support & Liaison: Serving as the first point of contact for Members, assisting with enquiries, keeping them updated on case progress, and representing them in corporate discussions. Community Engagement: Attending events across the borough at which Members meet with residents to respond to enquiries face-to-face and record casework details. Systems & Reporting: Creating, developing, and maintaining effective IT systems to track enquiries, and assisting with the preparation of performance reports for senior leadership. Collaboration: Working closely with local MP offices and other Council casework officers to ensure consistency, prevent duplication of investigative work, and adhere to Council policy. About You We are looking for a proactive, resilient individual who thrives under pressure and can work effectively with both Council officers and politicians. Skills & Abilities: Investigative skills and a methodical approach to dealing with enquiries. Excellent communication skills, including the ability to communicate tactfully with a wide range of residents, council staff, and others. Excellent written skills, including the ability to draft briefings, reports, and correspondence on behalf of Members. Strong IT skills with the ability to use computerised office systems, including Google suite and casework systems. Ability to organise and prioritise duties, work calmly under pressure, and act on your own initiative. Ability to motivate staff to deliver service improvements and meet strict casework deadlines. Knowledge & Experience: Experience dealing with members of the public and managing difficult customer situations. Experience drafting high-quality correspondence, briefings, and reports. Experience achieving success and service improvements in the field of customer complaints. Experience working in a similar environment alongside officers and politicians, handling sensitive and confidential issues. Awareness and understanding of the effects of discrimination and exclusion, with a commitment to promoting inclusion and equality of opportunity. What We Offer Flexible Hybrid Working: Benefit from a modern work-life balance with a blend of home working and time spent at Hackney Town Hall. Hackney Council is committed to promotional equality and equal opportunities. All duties must be carried out in accordance with our equalities and Health & Safety policies. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 24, 2026
Seasonal
Member Caseworker Location: Hackney E8 Pay: 172.37 Per Day PAYE / 232.28 Per Day Umbrella Responsible To: Senior Member Caseworker Working Hours: Flexible hours to cover 9:00 am - 5:30 pm (with occasional out-of-hours work as necessary) Start: ASAP Length: 6 Months About the Role Are you a highly organised professional with excellent communication skills and a passion for public service? The London Borough of Hackney is seeking a Member Caseworker to join our dynamic team. In this vital role, you will provide a high-quality service for the Mayor, Cabinet, ward Members, and local Members of Parliament in dealing with enquiries from a range of sources. You will act as a primary point of contact for elected Members, helping them navigate and resolve complex enquiries from residents, while ensuring the Council's standards and policies are consistently met. Key Responsibilities As a Member Caseworker, your day-to-day duties will include: Casework Management & Triage: Ensuring all incoming enquiries into the Member Enquiry team are recorded and logged, and triaging them to ensure effective prioritisation. Quality Assurance: Working with council officers to ensure they investigate and respond within agreed deadlines, and quality-assuring draft responses to maintain a high standard. Complex Case Resolution: Taking responsibility for the resolution of complex and/or cross-cutting cases, including engaging with Council services and arranging site visits as required. Member Support & Liaison: Serving as the first point of contact for Members, assisting with enquiries, keeping them updated on case progress, and representing them in corporate discussions. Community Engagement: Attending events across the borough at which Members meet with residents to respond to enquiries face-to-face and record casework details. Systems & Reporting: Creating, developing, and maintaining effective IT systems to track enquiries, and assisting with the preparation of performance reports for senior leadership. Collaboration: Working closely with local MP offices and other Council casework officers to ensure consistency, prevent duplication of investigative work, and adhere to Council policy. About You We are looking for a proactive, resilient individual who thrives under pressure and can work effectively with both Council officers and politicians. Skills & Abilities: Investigative skills and a methodical approach to dealing with enquiries. Excellent communication skills, including the ability to communicate tactfully with a wide range of residents, council staff, and others. Excellent written skills, including the ability to draft briefings, reports, and correspondence on behalf of Members. Strong IT skills with the ability to use computerised office systems, including Google suite and casework systems. Ability to organise and prioritise duties, work calmly under pressure, and act on your own initiative. Ability to motivate staff to deliver service improvements and meet strict casework deadlines. Knowledge & Experience: Experience dealing with members of the public and managing difficult customer situations. Experience drafting high-quality correspondence, briefings, and reports. Experience achieving success and service improvements in the field of customer complaints. Experience working in a similar environment alongside officers and politicians, handling sensitive and confidential issues. Awareness and understanding of the effects of discrimination and exclusion, with a commitment to promoting inclusion and equality of opportunity. What We Offer Flexible Hybrid Working: Benefit from a modern work-life balance with a blend of home working and time spent at Hackney Town Hall. Hackney Council is committed to promotional equality and equal opportunities. All duties must be carried out in accordance with our equalities and Health & Safety policies. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
CIH International Housing Group
Halifax, Yorkshire
Excellence is not just an expectation, it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. This fast paced role will see you work from our Halifax office and be the vital link between residents, sub-contractors, clients and our internal team, ensuring positive relationships and effective communication throughout every engagement. Key Responsibilities Manage and resolve complaints in line with company procedures. Develop strong working relationships with client representatives and housing departments to ensure consistent information flow. Establish individual requirements through resident profiling; identify high-risk or vulnerable residents and work with Site Managers to tailor work accordingly. Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion. Arrange appointments for surveys and works, ensuring all dates are confirmed in writing. Create and maintain accurate plot files (paper and electronic) and assist in project management meetings. Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions. Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery. Experience & Skills Required Demonstrable success in a similar role. Driving License is required due to client site visits. Excellent customer service skills and the ability to produce high-quality reports. A strong communicator with the ability to manage complaints effectively Competent in MS Office (Word & Excel). Highly organized with excellent attention to detail and the ability to work an ever changing workload. What We Offer £27,000-£30,000 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure). Employer-contributed pension scheme Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program. Our Commitment We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the communities in which we work. We aim to provide every employee the support to fulfill their professional and personal potential. Note: Successful applicants must provide evidence of eligibility to work in the UK. A DBS check will be conducted prior to employment. Business Sureserve Energy Services North Ltd. Locations Halifax Yearly salary £28,000 - £30,000 Employment type Full-time
Aug 24, 2026
Full time
Excellence is not just an expectation, it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. This fast paced role will see you work from our Halifax office and be the vital link between residents, sub-contractors, clients and our internal team, ensuring positive relationships and effective communication throughout every engagement. Key Responsibilities Manage and resolve complaints in line with company procedures. Develop strong working relationships with client representatives and housing departments to ensure consistent information flow. Establish individual requirements through resident profiling; identify high-risk or vulnerable residents and work with Site Managers to tailor work accordingly. Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion. Arrange appointments for surveys and works, ensuring all dates are confirmed in writing. Create and maintain accurate plot files (paper and electronic) and assist in project management meetings. Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions. Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery. Experience & Skills Required Demonstrable success in a similar role. Driving License is required due to client site visits. Excellent customer service skills and the ability to produce high-quality reports. A strong communicator with the ability to manage complaints effectively Competent in MS Office (Word & Excel). Highly organized with excellent attention to detail and the ability to work an ever changing workload. What We Offer £27,000-£30,000 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure). Employer-contributed pension scheme Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program. Our Commitment We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the communities in which we work. We aim to provide every employee the support to fulfill their professional and personal potential. Note: Successful applicants must provide evidence of eligibility to work in the UK. A DBS check will be conducted prior to employment. Business Sureserve Energy Services North Ltd. Locations Halifax Yearly salary £28,000 - £30,000 Employment type Full-time
Resident Liaison Officer - Hastings Salary: 32,000 + Car Allowance We are currently recruiting for an experienced Resident Liaison Officer to join a well-established contractor delivering external refurbishment works across a portfolio of scattered residential properties in the Hastings area. This is an excellent opportunity for a customer-focused professional who thrives on building positive relationships with residents while supporting the successful delivery of planned maintenance projects. The Role As Resident Liaison Officer, you will act as the key point of contact between residents, site teams and client representatives, ensuring clear communication throughout the lifecycle of the works. Projects will include external refurbishment programmes, with a particular focus on the replacement of windows and doors across occupied properties. Key Responsibilities Building and maintaining positive relationships with residents and stakeholders. Providing clear information regarding programmes of work, timescales and access arrangements. Conducting resident consultations, home visits and pre-start meetings. Managing enquiries, complaints and resolving issues in a professional and timely manner. Coordinating appointments and access for operatives working within occupied homes. Supporting vulnerable residents and ensuring individual needs are considered throughout the works. Maintaining accurate records, resident databases and project documentation. Working closely with site managers and client teams to ensure a high standard of customer service is delivered at all times. About You Previous experience as a Resident Liaison Officer within social housing, planned maintenance or refurbishment projects. Experience working on occupied properties and external works programmes. Knowledge of window and door replacement projects would be highly advantageous. Excellent communication and interpersonal skills. Strong organisational abilities with attention to detail. Ability to manage multiple properties and work independently across a dispersed geographical area. Full UK driving licence. Package 32,000 basic salary Car allowance Ongoing training and development opportunities Opportunity to work with a respected contractor delivering high-quality refurbishment projects If you are an experienced Resident Liaison Officer looking for your next opportunity in Hastings, we would be keen to hear from you.
Aug 24, 2026
Full time
Resident Liaison Officer - Hastings Salary: 32,000 + Car Allowance We are currently recruiting for an experienced Resident Liaison Officer to join a well-established contractor delivering external refurbishment works across a portfolio of scattered residential properties in the Hastings area. This is an excellent opportunity for a customer-focused professional who thrives on building positive relationships with residents while supporting the successful delivery of planned maintenance projects. The Role As Resident Liaison Officer, you will act as the key point of contact between residents, site teams and client representatives, ensuring clear communication throughout the lifecycle of the works. Projects will include external refurbishment programmes, with a particular focus on the replacement of windows and doors across occupied properties. Key Responsibilities Building and maintaining positive relationships with residents and stakeholders. Providing clear information regarding programmes of work, timescales and access arrangements. Conducting resident consultations, home visits and pre-start meetings. Managing enquiries, complaints and resolving issues in a professional and timely manner. Coordinating appointments and access for operatives working within occupied homes. Supporting vulnerable residents and ensuring individual needs are considered throughout the works. Maintaining accurate records, resident databases and project documentation. Working closely with site managers and client teams to ensure a high standard of customer service is delivered at all times. About You Previous experience as a Resident Liaison Officer within social housing, planned maintenance or refurbishment projects. Experience working on occupied properties and external works programmes. Knowledge of window and door replacement projects would be highly advantageous. Excellent communication and interpersonal skills. Strong organisational abilities with attention to detail. Ability to manage multiple properties and work independently across a dispersed geographical area. Full UK driving licence. Package 32,000 basic salary Car allowance Ongoing training and development opportunities Opportunity to work with a respected contractor delivering high-quality refurbishment projects If you are an experienced Resident Liaison Officer looking for your next opportunity in Hastings, we would be keen to hear from you.
The Role Aberystwyth University is seeking a reliable and innovative individual who will be responsible for the strategic management, development and operation of the University's estates and facilities portfolio. The postholder will report directly to the Chief Operating Officer and will be a member of the Professional Services Senior Leadership Team. They will provide strategic leadership and operational management of the Aberystwyth University's estate, facilities, and property portfolio, ensuring that buildings, grounds, infrastructure, and associated services support the University's academic mission, student experience and long-term strategic objectives. The postholder will lead the planning, development, maintenance and sustainability of the University's physical assets while ensuring compliance, value for money and excellent customer service. The successful candidate will manage a team who are responsible for maintaining and developing the university's estate while supporting the institution's strategy and broader objectives. The Head of Estates will also contribute to the leadership and development of the University as a senior leader. The University's site includes a mix of Grade 1, Grade 2 and 1960s concrete structure buildings, including unique developments, such as the Old College project. As part of the wider portfolio there are various smaller residential properties, farms and other external assets which will be the responsibility of the postholder to maintain and plan major maintenance to ensure compliance and operational effectiveness. To make an informal enquiry, please contact Gwawr Taylor, Chief Operating Officer at . Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check(DBS)check. Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. Main Responsibilities Lead and implement the Estates Infrastructure plan to meet the current and future needs of the University, and present the strategy and vision to key stakeholders; Strategic leadership for space utilisation, enhancing teaching, research and professional services operational spaces; To promote, develop and embed environmental sustainability across sites, buildings and operations to support delivery of the University's sustainability goals; Play a lead role in developing and managing delivery of capital projects programme; Provide strategic leadership on the delivery and operationalisation of the Old College development as client representative and trusted advisor, reporting and providing assurance to the University Executive and University Council, as required; Advise senior management on estates-related risks, opportunities and investment priorities; Manage the University's hard facilities functions including, but not exclusively, utilities, gas, plumbing, heating, lighting, electrical, mechanical, and fire safety systems, ensuring all university assets are safe, compliant and fit for purpose; Oversee and deliver a schedule of planned preventative maintenance alongside providing reactive maintenance; Drive continuous improvement in service standards and operational efficiency; Manage the University's soft facilities function including security, statutory compliance, cleaners, caretakers, grounds, porters, post and print room. Lead multidisciplinary teams across the Estates and Facilities portfolio, ensuring a high-performing, customer-focused culture, which operates effectively and efficiently; Ensure compliance with regulatory requirements and health & safety standards across all areas of their responsibility and ensure work is prioritised based on appropriate risk assessments. Ensure appropriate arrangements are in place for business continuity, emergency response and resilience of the University's estate and infrastructure To be committed to the University's Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. To be committed to your own development and that of your staff through the effective use of the University's Effective Contribution Scheme. Any other reasonable duties requested commensurate with the grade of this role. Who you are - Qualifications, Experience, Knowledge and Skills required Essential A proven track record of successfully managing a complex estate, including maintenance, renovations and capital projects. A relevant professional qualification (e.g. in engineering/as a quantity surveyor) or equivalent experience. Experience and knowledge of Public Sector Regulations including tendering, procurement, costing and liaison with contractors and professional consultants in relation to buildings projects. Strong financial acumen and experience in budgeting, financial planning and resource allocation. Excellent leadership and team management skills, with the ability to motivate and inspire staff. Knowledge of health & safety regulations, building codes and compliance requirements. Excellent communication, negotiation and interpersonal skills. A strategic mindset with the ability to think creatively and problem-solve effectively. A genuine commitment to sustainability and stewardship and development of a historic site to meet the needs of a University community. Commitment to promoting diversity, equality and inclusion within the workplace An ability to understand the bilingual nature of the University and an awareness of the procedures in place to support working bilingually. Desirable Knowledge and understanding of heritage buildings. Familiarity with an educational and farming setting. Oral (spoken) and Written Welsh Level B2, or a willingness to learn. More information on Welsh Language Levels can be found at: To promote a flexible workforce, the University will consider individuals seeking full time, part time, job share, or term time only working arrangements. Benefits Flexible working policy Hybrid Working 36.5 - hour week for full-time roles Generous leave entitlements - 27 days annual leave plus bank holidays and university closed days Commitment to Professional Development Enhanced contribution to our workplace pension schemes Staff recognition and reward schemes Opportunity to learn the Welsh language for free Staff relocation bursary Maternity, Paternity, Parental and Adoption Leave Staff discount for gym facilities, hospitality, and retail on campus. Please keep reading Aberystwyth University generally supports hybrid working, allowing a mix of office-based and remote working for suitable roles to enhance flexibility and productivity. Job descriptions typically detail a primary work location alongside opportunities for flexible, remote, or home-based work, subject to service needs and manager approval. We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Employment Visa We welcome international applicants who are eligible for sponsorship under the Skilled Worker Route. Under the points-based system, this role meets the criteria to be sponsored by AU for an SWR application. Please be advised that AU will only support the Certificate of Sponsorship for any employment visas and will not support the payment of the employment visa for the offered candidate and/or dependants. Any prospective candidates coming to work for AU under the SWR will require a minimum of 70 points, made up of the following: Skilled Worker Route Points-Based System Points Meets (Yes / No) Mandatory / Non-tradeable Criteria (50 points) - A job offer from a UK licensed sponsor - 20 points - Yes Job is above the minimum sponsorable skill level - 20 points - Yes Appointed candidate to have appropriate knowledge of the English language - 10 points - Yes Total = 50 points Tradeable Criteria (dependent on candidate appointed) Salary meets minimum threshold - 20 points The candidate holds a PhD in a subject relevant to the job - 10 points The candidate holds a PhD in a STEM subject relevant to the job - 20 points The advertised role is on the UK Shortage Occupation List (SOL) - 20 points A national of a majority English speaking country Having an academic degree taught in English (if an overseas degree, must be verified by NARIC) Completing and passing an English language test at Level B1 or above. For more information, please visit:
Aug 24, 2026
Full time
The Role Aberystwyth University is seeking a reliable and innovative individual who will be responsible for the strategic management, development and operation of the University's estates and facilities portfolio. The postholder will report directly to the Chief Operating Officer and will be a member of the Professional Services Senior Leadership Team. They will provide strategic leadership and operational management of the Aberystwyth University's estate, facilities, and property portfolio, ensuring that buildings, grounds, infrastructure, and associated services support the University's academic mission, student experience and long-term strategic objectives. The postholder will lead the planning, development, maintenance and sustainability of the University's physical assets while ensuring compliance, value for money and excellent customer service. The successful candidate will manage a team who are responsible for maintaining and developing the university's estate while supporting the institution's strategy and broader objectives. The Head of Estates will also contribute to the leadership and development of the University as a senior leader. The University's site includes a mix of Grade 1, Grade 2 and 1960s concrete structure buildings, including unique developments, such as the Old College project. As part of the wider portfolio there are various smaller residential properties, farms and other external assets which will be the responsibility of the postholder to maintain and plan major maintenance to ensure compliance and operational effectiveness. To make an informal enquiry, please contact Gwawr Taylor, Chief Operating Officer at . Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check(DBS)check. Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. Main Responsibilities Lead and implement the Estates Infrastructure plan to meet the current and future needs of the University, and present the strategy and vision to key stakeholders; Strategic leadership for space utilisation, enhancing teaching, research and professional services operational spaces; To promote, develop and embed environmental sustainability across sites, buildings and operations to support delivery of the University's sustainability goals; Play a lead role in developing and managing delivery of capital projects programme; Provide strategic leadership on the delivery and operationalisation of the Old College development as client representative and trusted advisor, reporting and providing assurance to the University Executive and University Council, as required; Advise senior management on estates-related risks, opportunities and investment priorities; Manage the University's hard facilities functions including, but not exclusively, utilities, gas, plumbing, heating, lighting, electrical, mechanical, and fire safety systems, ensuring all university assets are safe, compliant and fit for purpose; Oversee and deliver a schedule of planned preventative maintenance alongside providing reactive maintenance; Drive continuous improvement in service standards and operational efficiency; Manage the University's soft facilities function including security, statutory compliance, cleaners, caretakers, grounds, porters, post and print room. Lead multidisciplinary teams across the Estates and Facilities portfolio, ensuring a high-performing, customer-focused culture, which operates effectively and efficiently; Ensure compliance with regulatory requirements and health & safety standards across all areas of their responsibility and ensure work is prioritised based on appropriate risk assessments. Ensure appropriate arrangements are in place for business continuity, emergency response and resilience of the University's estate and infrastructure To be committed to the University's Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. To be committed to your own development and that of your staff through the effective use of the University's Effective Contribution Scheme. Any other reasonable duties requested commensurate with the grade of this role. Who you are - Qualifications, Experience, Knowledge and Skills required Essential A proven track record of successfully managing a complex estate, including maintenance, renovations and capital projects. A relevant professional qualification (e.g. in engineering/as a quantity surveyor) or equivalent experience. Experience and knowledge of Public Sector Regulations including tendering, procurement, costing and liaison with contractors and professional consultants in relation to buildings projects. Strong financial acumen and experience in budgeting, financial planning and resource allocation. Excellent leadership and team management skills, with the ability to motivate and inspire staff. Knowledge of health & safety regulations, building codes and compliance requirements. Excellent communication, negotiation and interpersonal skills. A strategic mindset with the ability to think creatively and problem-solve effectively. A genuine commitment to sustainability and stewardship and development of a historic site to meet the needs of a University community. Commitment to promoting diversity, equality and inclusion within the workplace An ability to understand the bilingual nature of the University and an awareness of the procedures in place to support working bilingually. Desirable Knowledge and understanding of heritage buildings. Familiarity with an educational and farming setting. Oral (spoken) and Written Welsh Level B2, or a willingness to learn. More information on Welsh Language Levels can be found at: To promote a flexible workforce, the University will consider individuals seeking full time, part time, job share, or term time only working arrangements. Benefits Flexible working policy Hybrid Working 36.5 - hour week for full-time roles Generous leave entitlements - 27 days annual leave plus bank holidays and university closed days Commitment to Professional Development Enhanced contribution to our workplace pension schemes Staff recognition and reward schemes Opportunity to learn the Welsh language for free Staff relocation bursary Maternity, Paternity, Parental and Adoption Leave Staff discount for gym facilities, hospitality, and retail on campus. Please keep reading Aberystwyth University generally supports hybrid working, allowing a mix of office-based and remote working for suitable roles to enhance flexibility and productivity. Job descriptions typically detail a primary work location alongside opportunities for flexible, remote, or home-based work, subject to service needs and manager approval. We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Employment Visa We welcome international applicants who are eligible for sponsorship under the Skilled Worker Route. Under the points-based system, this role meets the criteria to be sponsored by AU for an SWR application. Please be advised that AU will only support the Certificate of Sponsorship for any employment visas and will not support the payment of the employment visa for the offered candidate and/or dependants. Any prospective candidates coming to work for AU under the SWR will require a minimum of 70 points, made up of the following: Skilled Worker Route Points-Based System Points Meets (Yes / No) Mandatory / Non-tradeable Criteria (50 points) - A job offer from a UK licensed sponsor - 20 points - Yes Job is above the minimum sponsorable skill level - 20 points - Yes Appointed candidate to have appropriate knowledge of the English language - 10 points - Yes Total = 50 points Tradeable Criteria (dependent on candidate appointed) Salary meets minimum threshold - 20 points The candidate holds a PhD in a subject relevant to the job - 10 points The candidate holds a PhD in a STEM subject relevant to the job - 20 points The advertised role is on the UK Shortage Occupation List (SOL) - 20 points A national of a majority English speaking country Having an academic degree taught in English (if an overseas degree, must be verified by NARIC) Completing and passing an English language test at Level B1 or above. 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Resident Liaison Officer needed in Morden This is a temporary role and the rate is £22.03ph PAYE The reference number is: 000B 4F66 / 1 The successful candidate will be helping deliver improved responsive services to customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable. Every day is different, come could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Aug 23, 2026
Full time
Resident Liaison Officer needed in Morden This is a temporary role and the rate is £22.03ph PAYE The reference number is: 000B 4F66 / 1 The successful candidate will be helping deliver improved responsive services to customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable. Every day is different, come could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Job Title: Partnership Manager Location: Hybrid, based in London Salary: From 29,000 per annum Job Type: Permanent, Full Time About us: The National Energy Foundation (NEF) is a charity dedicated to promoting energy efficiency and alleviating fuel poverty across the UK. With a mission to create a sustainable energy future, we work with various stakeholders to drive positive change. As we continue to expand our efforts, we are excited to be seeking a passionate and motivated Partnership Manager to join our team. About the role: Our Partnership Manager role will supplement the expansion of our existing Better Housing Better Health service across London. As a Partnership Manager at NEF, you will play a vital role in building and nurturing strong relationships with organisations in the health, charitable, and domestic energy sectors as part of our Better Housing Better Health service. Collaborating with industry stakeholders, you will identify partnership opportunities and lead initiatives to support vulnerable residents living in cold homes. Your work will directly contribute to NEF's mission of advancing energy efficiency and reducing fuel poverty across the UK. Alongside this, you could be delivering awareness sessions or training to public health or voluntary sector organisations or the public; certainly, you'll be representing NEF at public meetings and events. This role is very much about communication and people, but you'll also need be organised, diligent and able to navigate various systems and processes. It would be beneficial to be based in London for ease of travel across the project area but applications from other areas will be considered. Key duties: Identify, engage, and manage partnerships with local frontline support organisations, housing providers, health organisations, and stakeholders in the domestic energy sector Develop and maintain strong relationships with existing partners, ensuring their continued engagement and alignment with NEF's goals Monitor and evaluate partnership performance, track key metrics, and report progress to senior management Serve as a liaison between NEF and external partners, facilitating effective communication and ensuring mutual understanding Identify opportunities for collaboration and innovation to enhance the impact of NEF's programmes Stay up-to-date on industry trends, regulations, and best practices in energy efficiency, supply chain management, housing, health, and the domestic energy sectors About you: Proven experience in partnership management, preferably within the charity, energy, housing, or health sectors Excellent communication and negotiation skills, with the ability to build and sustain relationships at all levels Strong analytical skills, with the ability to interpret data and derive actionable insights Self-motivated, results-oriented, and adaptable to dynamic environments Experience working with diverse stakeholders and managing complex projects Current DBS check (or willingness to undertake one with NEF to reimburse the expense) Ability to work outside of office hours, by arrangement Familiarity with Microsoft Office Outlook, Excel, Word and Dynamics365 Possession of a full UK driving licence and use of a car with business insurance cover, flexibility to travel to events for networking Experience of working with vulnerable adults and knowledge of principles of safeguarding is desirable (training will be provided) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Partnership Manager, Stakeholder Engagement Manager, Business Development Manager, Strategic Partnerships Manager, Account Manager, Charity Partnerships Manager, Housing Partnerships Officer, Fuel Poverty Manager, Health and Wellbeing Coordinator, Client Relationship Manager, Public Sector Partnerships Manager, Outreach Manager, Sustainability Partnership Specialist, Network Manager, Community Engagement Manager will also be considered for this role.
Aug 22, 2026
Full time
Job Title: Partnership Manager Location: Hybrid, based in London Salary: From 29,000 per annum Job Type: Permanent, Full Time About us: The National Energy Foundation (NEF) is a charity dedicated to promoting energy efficiency and alleviating fuel poverty across the UK. With a mission to create a sustainable energy future, we work with various stakeholders to drive positive change. As we continue to expand our efforts, we are excited to be seeking a passionate and motivated Partnership Manager to join our team. About the role: Our Partnership Manager role will supplement the expansion of our existing Better Housing Better Health service across London. As a Partnership Manager at NEF, you will play a vital role in building and nurturing strong relationships with organisations in the health, charitable, and domestic energy sectors as part of our Better Housing Better Health service. Collaborating with industry stakeholders, you will identify partnership opportunities and lead initiatives to support vulnerable residents living in cold homes. Your work will directly contribute to NEF's mission of advancing energy efficiency and reducing fuel poverty across the UK. Alongside this, you could be delivering awareness sessions or training to public health or voluntary sector organisations or the public; certainly, you'll be representing NEF at public meetings and events. This role is very much about communication and people, but you'll also need be organised, diligent and able to navigate various systems and processes. It would be beneficial to be based in London for ease of travel across the project area but applications from other areas will be considered. Key duties: Identify, engage, and manage partnerships with local frontline support organisations, housing providers, health organisations, and stakeholders in the domestic energy sector Develop and maintain strong relationships with existing partners, ensuring their continued engagement and alignment with NEF's goals Monitor and evaluate partnership performance, track key metrics, and report progress to senior management Serve as a liaison between NEF and external partners, facilitating effective communication and ensuring mutual understanding Identify opportunities for collaboration and innovation to enhance the impact of NEF's programmes Stay up-to-date on industry trends, regulations, and best practices in energy efficiency, supply chain management, housing, health, and the domestic energy sectors About you: Proven experience in partnership management, preferably within the charity, energy, housing, or health sectors Excellent communication and negotiation skills, with the ability to build and sustain relationships at all levels Strong analytical skills, with the ability to interpret data and derive actionable insights Self-motivated, results-oriented, and adaptable to dynamic environments Experience working with diverse stakeholders and managing complex projects Current DBS check (or willingness to undertake one with NEF to reimburse the expense) Ability to work outside of office hours, by arrangement Familiarity with Microsoft Office Outlook, Excel, Word and Dynamics365 Possession of a full UK driving licence and use of a car with business insurance cover, flexibility to travel to events for networking Experience of working with vulnerable adults and knowledge of principles of safeguarding is desirable (training will be provided) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Partnership Manager, Stakeholder Engagement Manager, Business Development Manager, Strategic Partnerships Manager, Account Manager, Charity Partnerships Manager, Housing Partnerships Officer, Fuel Poverty Manager, Health and Wellbeing Coordinator, Client Relationship Manager, Public Sector Partnerships Manager, Outreach Manager, Sustainability Partnership Specialist, Network Manager, Community Engagement Manager will also be considered for this role.
Pre-Construction Housing Delivery Team Manager - Harlow District Council Harlow District Council Temporary,Full Time £550.00 - £600.00 per day/umbrella Location:Harlow Closing Date: 28th August 2026 Harlow District Council is an ambitious authority delivering a significant Housing Capital Programme, with investment of approximately £150m over the next two years. The council is building a high-performing team of professionals to support the delivery of its housing and asset management priorities. Harlow itself offers a strong quality of life, with excellent shopping, leisure facilities, and strong transport links, including access to the M11 and M25, as well as rail connections to London and Stansted Airport. The role: Harlow Council is seeking an experienced Pre-Construction Team Manager to join its Housing Capital Works team, supporting the early-stage development of a large-scale programme of refurbishment and component replacement works across occupied council homes, including both low- and high-rise blocks. This post requires the successful individual to be based on site 2-4 days per week. The role sits within a fast-paced pre-construction environment where you will take responsibility for shaping future investment programmes before delivery begins. This includes ensuring schemes are properly scoped, designed, costed and fully compliant prior to handover to the delivery phase. Working collaboratively with internal housing, asset management and procurement teams, as well as external consultants and technical advisors, you will help identify priority estates and buildings, coordinate surveys, inspections and feasibility work, and develop well-defined capital projects ready for tender and delivery. A key part of the role will involve ensuring all works are developed in line with CDM 2015 regulations, the Building Safety Act 2022 and RIBA Plan of Work principles, with a strong emphasis on safety, compliance and quality in occupied residential environments. You will also work closely with the following colleagues: Consultation and engagement teams to ensure Section 20 Leasehold consultation, Tenants communication and RLO function are fully and timely informs of programme matters and ensuring appropriate consultation is supported throughout programme development. Procurement colleagues to support the tendering and evaluation of consultancy services and planned works. Delivery teams to ensure smooth transition from pre-construction into execution via timely contract execution, handover, mobilisation and supplier P2P set-up. This is a role for someone who can operate across multiple schemes at different stages, maintaining a strong overview of programme priorities while driving detailed project development at pace. The experience you will bring: A minimum of 5 years' experience in a similar role with either a housing association or local authority. Proven experience managing housing refurbishment projects and multi-million-pound contracts (£3-5m). Experience managing a team, including Project Managers and Resident Liaison Officers. Experience in managing consultants and contractor performance. Experience of design and build / traditional contracts (desirable). Strong experience in KPI reporting, budget monitoring, and monthly valuations. Experience of operating successfully inMajor Works (Capital) Unwavering focus and significant capability indelivering real outputs and valuefor the organisation and residents. Demonstrate ability tolead and motivate Proven capability towork collaborativelywith other teams and colleagues, delivering the required outputs for Harlow residents. Knowledge of and capability in delivering applicable social housing, asset managementlegislative and regulatory obligations. Experience of using asset data and resident feedback todevelop Major Works' capital investment programmes. Significant capability in ensuringdatais accurate and utilising it to support effective decision making and add value to SHP's activities. Experience of maximising outputs and value for residents via effectiveengagement and involvement Experience of supporting accuratebudget monitoring reporting. Responsibilities and Outcomes: EffectiveTeamleadership and managementof the team, delivering the required outputs for HOPS and residents. Support delivery and compliance with all applicable asset managementlegislative and regulatory obligations. Lead on the development of intelligent Major Works programmes utilisingaccurate, reliable data, systems and reporting. Supporting the delivery of accurate and effectivebudget planning, management and forecasting. Effectivecollaborative workingwith other colleagues and teams delivering the required outputs for SHP and residents. Leading and supporting the delivery ofservice improvementprojects delivering the required outputs for HOPS and residents Check suitability of condition data for homes and programming works to ensure all homes meet the Govt's Decent Homes legislative standard and also accurately reporting on this. These are critical regulatory standards set by the Regulator of Social Housing. Attached below is the RSH's Safety & Quality Standard and the extract below on Stock Quality and Decency which this "Team Management" post should be familiar with. () Qualifications: Professional building services qualification, eg. RICS, CIOB. (Desirable)
Aug 22, 2026
Full time
Pre-Construction Housing Delivery Team Manager - Harlow District Council Harlow District Council Temporary,Full Time £550.00 - £600.00 per day/umbrella Location:Harlow Closing Date: 28th August 2026 Harlow District Council is an ambitious authority delivering a significant Housing Capital Programme, with investment of approximately £150m over the next two years. The council is building a high-performing team of professionals to support the delivery of its housing and asset management priorities. Harlow itself offers a strong quality of life, with excellent shopping, leisure facilities, and strong transport links, including access to the M11 and M25, as well as rail connections to London and Stansted Airport. The role: Harlow Council is seeking an experienced Pre-Construction Team Manager to join its Housing Capital Works team, supporting the early-stage development of a large-scale programme of refurbishment and component replacement works across occupied council homes, including both low- and high-rise blocks. This post requires the successful individual to be based on site 2-4 days per week. The role sits within a fast-paced pre-construction environment where you will take responsibility for shaping future investment programmes before delivery begins. This includes ensuring schemes are properly scoped, designed, costed and fully compliant prior to handover to the delivery phase. Working collaboratively with internal housing, asset management and procurement teams, as well as external consultants and technical advisors, you will help identify priority estates and buildings, coordinate surveys, inspections and feasibility work, and develop well-defined capital projects ready for tender and delivery. A key part of the role will involve ensuring all works are developed in line with CDM 2015 regulations, the Building Safety Act 2022 and RIBA Plan of Work principles, with a strong emphasis on safety, compliance and quality in occupied residential environments. You will also work closely with the following colleagues: Consultation and engagement teams to ensure Section 20 Leasehold consultation, Tenants communication and RLO function are fully and timely informs of programme matters and ensuring appropriate consultation is supported throughout programme development. Procurement colleagues to support the tendering and evaluation of consultancy services and planned works. Delivery teams to ensure smooth transition from pre-construction into execution via timely contract execution, handover, mobilisation and supplier P2P set-up. This is a role for someone who can operate across multiple schemes at different stages, maintaining a strong overview of programme priorities while driving detailed project development at pace. The experience you will bring: A minimum of 5 years' experience in a similar role with either a housing association or local authority. Proven experience managing housing refurbishment projects and multi-million-pound contracts (£3-5m). Experience managing a team, including Project Managers and Resident Liaison Officers. Experience in managing consultants and contractor performance. Experience of design and build / traditional contracts (desirable). Strong experience in KPI reporting, budget monitoring, and monthly valuations. Experience of operating successfully inMajor Works (Capital) Unwavering focus and significant capability indelivering real outputs and valuefor the organisation and residents. Demonstrate ability tolead and motivate Proven capability towork collaborativelywith other teams and colleagues, delivering the required outputs for Harlow residents. Knowledge of and capability in delivering applicable social housing, asset managementlegislative and regulatory obligations. Experience of using asset data and resident feedback todevelop Major Works' capital investment programmes. Significant capability in ensuringdatais accurate and utilising it to support effective decision making and add value to SHP's activities. Experience of maximising outputs and value for residents via effectiveengagement and involvement Experience of supporting accuratebudget monitoring reporting. Responsibilities and Outcomes: EffectiveTeamleadership and managementof the team, delivering the required outputs for HOPS and residents. Support delivery and compliance with all applicable asset managementlegislative and regulatory obligations. Lead on the development of intelligent Major Works programmes utilisingaccurate, reliable data, systems and reporting. Supporting the delivery of accurate and effectivebudget planning, management and forecasting. Effectivecollaborative workingwith other colleagues and teams delivering the required outputs for SHP and residents. Leading and supporting the delivery ofservice improvementprojects delivering the required outputs for HOPS and residents Check suitability of condition data for homes and programming works to ensure all homes meet the Govt's Decent Homes legislative standard and also accurately reporting on this. These are critical regulatory standards set by the Regulator of Social Housing. Attached below is the RSH's Safety & Quality Standard and the extract below on Stock Quality and Decency which this "Team Management" post should be familiar with. () Qualifications: Professional building services qualification, eg. RICS, CIOB. (Desirable)
Hybrid Working Job Purpose The Maintenance Officer will be responsible for managing and coordinating responsive repairs, maintenance issues, and property-related concerns across a social housing portfolio. The role requires a strong understanding of construction trades, building maintenance, damp, mould and condensation diagnosis, contractor management, and resident liaison. The successful candidate will regularly visit tenants in their homes, oversee repair works, and manage their own workload and diary to ensure an efficient and customer-focused service. Key Responsibilities Manage and coordinate responsive repairs from initial report through to completion. Undertake property inspections and home visits to assess maintenance issues and identify appropriate remedial actions. Diagnose building defects, including damp, mould and condensation issues, recommending suitable solutions and preventative measures. Utilise trade and construction knowledge to assess repair requirements and challenge contractors where necessary. Liaise directly with tenants, residents, contractors and internal departments to ensure works are completed effectively and within agreed timescales. Monitor contractor performance, ensuring repairs are completed to a high standard and represent value for money. Conduct post-inspections and quality checks on completed works. Maintain accurate records of inspections, repair orders, contractor communications and resident interactions. Manage a personal caseload and organise own diary efficiently to prioritise workloads and meet service targets. Respond to tenant enquiries, complaints and service requests professionally and empathetically. Ensure compliance with relevant health and safety legislation and housing standards. Support void property inspections and ensure properties are maintained to lettable standards where required. Work collaboratively with asset management, housing management and compliance teams.
Aug 21, 2026
Contractor
Hybrid Working Job Purpose The Maintenance Officer will be responsible for managing and coordinating responsive repairs, maintenance issues, and property-related concerns across a social housing portfolio. The role requires a strong understanding of construction trades, building maintenance, damp, mould and condensation diagnosis, contractor management, and resident liaison. The successful candidate will regularly visit tenants in their homes, oversee repair works, and manage their own workload and diary to ensure an efficient and customer-focused service. Key Responsibilities Manage and coordinate responsive repairs from initial report through to completion. Undertake property inspections and home visits to assess maintenance issues and identify appropriate remedial actions. Diagnose building defects, including damp, mould and condensation issues, recommending suitable solutions and preventative measures. Utilise trade and construction knowledge to assess repair requirements and challenge contractors where necessary. Liaise directly with tenants, residents, contractors and internal departments to ensure works are completed effectively and within agreed timescales. Monitor contractor performance, ensuring repairs are completed to a high standard and represent value for money. Conduct post-inspections and quality checks on completed works. Maintain accurate records of inspections, repair orders, contractor communications and resident interactions. Manage a personal caseload and organise own diary efficiently to prioritise workloads and meet service targets. Respond to tenant enquiries, complaints and service requests professionally and empathetically. Ensure compliance with relevant health and safety legislation and housing standards. Support void property inspections and ensure properties are maintained to lettable standards where required. Work collaboratively with asset management, housing management and compliance teams.
Resident Liaison Officer Location: Stevenage Contract: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction Resident Liaison Officer Stevenage We are currently recruiting for an experienced Resident Liaison Officer to join an established construction company working on a major, long-term project in Stevenage click apply for full job details
Aug 20, 2026
Seasonal
Resident Liaison Officer Location: Stevenage Contract: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction Resident Liaison Officer Stevenage We are currently recruiting for an experienced Resident Liaison Officer to join an established construction company working on a major, long-term project in Stevenage click apply for full job details
Senior Vice President, Regional Operations Full Time London, England, GB Your Role As the Senior Vice President of Regional Operations, a key executive leader responsible for the strategic, commercial, and operational performance of a major global region. This role holds full P&L accountability for the Europe Region (excl Spain), ensuring sustainable growth, operational excellence, and long term competitiveness. Acting as the principal deputy to the Chief Global Operations Officer (CGOO), the SVP assumes full executive authority for global operations in the CGOO's absence and represents the organisation in high level internal and external forums. The SVP ensures that regional strategies, academic programs, and operational delivery align with CEA CAPA's mission, meet partner expectations, and deliver exceptional student outcomes. The role leads a regional leadership team, fostering a commercially astute, operational excellence focused culture that balances growth, quality, compliance, and financial discipline across all jurisdictions, to ensure that the student onsite experience is of the highest standard. What You'll Do Strategic & Commercial Leadership Set the long term strategic direction for the region in alignment with CEA CAPA's global objectives. Hold full P&L ownership, driving revenue growth, margin optimisation, and disciplined cost management. Lead a commercially minded, business focused operating model, ensuring decisions are grounded in data, market intelligence, and enterprise priorities. Depose for the Chief Global Operations Officer, representing global operations in executive forums, board level discussions, and cross functional initiatives. Drive regional strategic planning, including market expansion, new location feasibility assessments, and investment prioritisation. Champion global initiatives across the region, ensuring consistent implementation and alignment with enterprise standards. Represent CEA CAPA (beyond the region) in U.S. partner facing engagements, strengthening institutional relationships and organisational reputation. Executive Regional Leadership Build, lead, and develop a high performing senior leadership team through inclusive recruitment, succession planning, and targeted development. Establish workforce strategies that support regional growth, operational resilience, and long term talent sustainability. Provide executive coaching to regional leaders, fostering agility, accountability, and a culture of continuous improvement. Oversee crisis management and major student related escalations, ensuring coordinated, timely, and risk aware responses. Maintain strong communication channels across international sites and the Global Support Office, ensuring alignment and transparency. To effectively work across a cross functional group of key stakeholders in order to support increased efficiency, operational delivery and student satisfaction. Key global operations stakeholders being - regional leaders, finance director, commercial director. Cross functional stakeholders - Academics, Program Delivery, H&S, legal & compliance, finance, people operations, etc. Lead key projects representing Europe region and the wider global operations function as appropriate. Regional Program & Academic Oversight Ensure all regional programming meets the highest standards of academic quality, accreditation requirements, and student experience expectations. Partner with Global Academic Affairs to shape curriculum innovation and continuous improvement, ensuring relevance, rigor, and global alignment. Oversee the regional continuous improvement process, using evaluations, observations, and stakeholder feedback to drive enhancements. Provide executive oversight of KPIs/OKRs for regional directors, ensuring performance targets are met and improvement plans executed. Lead escalated forecasting, capacity planning, and scenario modelling to support organisational decision making. Operational Excellence & Risk Management Ensure the efficient, compliant, and high quality operation of all study centers and partner locations. Oversee regional implementation of global operational, financial, and administrative initiatives. Identify operational risks and lead the development of mitigation strategies across safety, compliance, legal, and reputational domains. Provide executive oversight of vendor management, particularly multi jurisdictional relationships critical to operational delivery. Lead regional budget creation and management, ensuring optimal allocation of resources and strong financial stewardship. Present at quarterly regional reviews, delivering executive level reporting on compliance, financial performance, workforce trends, and risk exposure. Partnership & External Relations Build and maintain strategic relationships with universities, accreditation bodies, local partners, and key stakeholders. Negotiate high value agreements that strengthen CEA CAPA's market position and deliver mutual benefit. Represent the organisation at major conferences, industry events, and partner engagements. Oversee site visit preparation and ensure visits deliver measurable return on investment. Quality Assurance, Compliance & Governance Lead the implementation of robust quality assurance frameworks across the region. Ensure full compliance with internal policies, accreditation standards, and local legislation, proactively assessing the impact of regulatory changes. Oversee regional audits and ensure timely execution of corrective action plans. Serve as a named signatory for legal entities and act as regional liaison for legal, tax, and labour matters. Provide executive oversight of facilities strategy and regional budget governance. What Makes a Great Candidate Master's degree or equivalent preferred. Fluency in English and at least one language spoken in the region. Minimum 15 years of experience in international education or related fields. Demonstrated success leading large, diverse, multi jurisdictional teams. Business development and global/regional growth focus. A finance background and a deep understanding of cost levers and how to optimise profit. Experience living or working abroad, with strong knowledge of regional culture, business practices, and academic environments. Person Specification Strategic, forward thinking planner with strong commercial acumen. Demonstrates a customer centric approach and commitment to high quality student experiences. Proven ability to lead complex, multi jurisdictional operations with full P&L accountability. Empathetic, inspirational, and inclusive leadership style. Skilled communicator, negotiator, and relationship builder. Politically savvy, resilient, and adaptable in a rapidly changing environment. Creative problem solver with strong decision making capability. Operates with urgency, resourcefulness, and a focus on impact. Embodies CEA CAPA values: curiosity, empowerment, inclusivity, collaboration, and integrity. We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position. Who We Are CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally. Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply. Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.
Aug 19, 2026
Full time
Senior Vice President, Regional Operations Full Time London, England, GB Your Role As the Senior Vice President of Regional Operations, a key executive leader responsible for the strategic, commercial, and operational performance of a major global region. This role holds full P&L accountability for the Europe Region (excl Spain), ensuring sustainable growth, operational excellence, and long term competitiveness. Acting as the principal deputy to the Chief Global Operations Officer (CGOO), the SVP assumes full executive authority for global operations in the CGOO's absence and represents the organisation in high level internal and external forums. The SVP ensures that regional strategies, academic programs, and operational delivery align with CEA CAPA's mission, meet partner expectations, and deliver exceptional student outcomes. The role leads a regional leadership team, fostering a commercially astute, operational excellence focused culture that balances growth, quality, compliance, and financial discipline across all jurisdictions, to ensure that the student onsite experience is of the highest standard. What You'll Do Strategic & Commercial Leadership Set the long term strategic direction for the region in alignment with CEA CAPA's global objectives. Hold full P&L ownership, driving revenue growth, margin optimisation, and disciplined cost management. Lead a commercially minded, business focused operating model, ensuring decisions are grounded in data, market intelligence, and enterprise priorities. Depose for the Chief Global Operations Officer, representing global operations in executive forums, board level discussions, and cross functional initiatives. Drive regional strategic planning, including market expansion, new location feasibility assessments, and investment prioritisation. Champion global initiatives across the region, ensuring consistent implementation and alignment with enterprise standards. Represent CEA CAPA (beyond the region) in U.S. partner facing engagements, strengthening institutional relationships and organisational reputation. Executive Regional Leadership Build, lead, and develop a high performing senior leadership team through inclusive recruitment, succession planning, and targeted development. Establish workforce strategies that support regional growth, operational resilience, and long term talent sustainability. Provide executive coaching to regional leaders, fostering agility, accountability, and a culture of continuous improvement. Oversee crisis management and major student related escalations, ensuring coordinated, timely, and risk aware responses. Maintain strong communication channels across international sites and the Global Support Office, ensuring alignment and transparency. To effectively work across a cross functional group of key stakeholders in order to support increased efficiency, operational delivery and student satisfaction. Key global operations stakeholders being - regional leaders, finance director, commercial director. Cross functional stakeholders - Academics, Program Delivery, H&S, legal & compliance, finance, people operations, etc. Lead key projects representing Europe region and the wider global operations function as appropriate. Regional Program & Academic Oversight Ensure all regional programming meets the highest standards of academic quality, accreditation requirements, and student experience expectations. Partner with Global Academic Affairs to shape curriculum innovation and continuous improvement, ensuring relevance, rigor, and global alignment. Oversee the regional continuous improvement process, using evaluations, observations, and stakeholder feedback to drive enhancements. Provide executive oversight of KPIs/OKRs for regional directors, ensuring performance targets are met and improvement plans executed. Lead escalated forecasting, capacity planning, and scenario modelling to support organisational decision making. Operational Excellence & Risk Management Ensure the efficient, compliant, and high quality operation of all study centers and partner locations. Oversee regional implementation of global operational, financial, and administrative initiatives. Identify operational risks and lead the development of mitigation strategies across safety, compliance, legal, and reputational domains. Provide executive oversight of vendor management, particularly multi jurisdictional relationships critical to operational delivery. Lead regional budget creation and management, ensuring optimal allocation of resources and strong financial stewardship. Present at quarterly regional reviews, delivering executive level reporting on compliance, financial performance, workforce trends, and risk exposure. Partnership & External Relations Build and maintain strategic relationships with universities, accreditation bodies, local partners, and key stakeholders. Negotiate high value agreements that strengthen CEA CAPA's market position and deliver mutual benefit. Represent the organisation at major conferences, industry events, and partner engagements. Oversee site visit preparation and ensure visits deliver measurable return on investment. Quality Assurance, Compliance & Governance Lead the implementation of robust quality assurance frameworks across the region. Ensure full compliance with internal policies, accreditation standards, and local legislation, proactively assessing the impact of regulatory changes. Oversee regional audits and ensure timely execution of corrective action plans. Serve as a named signatory for legal entities and act as regional liaison for legal, tax, and labour matters. Provide executive oversight of facilities strategy and regional budget governance. What Makes a Great Candidate Master's degree or equivalent preferred. Fluency in English and at least one language spoken in the region. Minimum 15 years of experience in international education or related fields. Demonstrated success leading large, diverse, multi jurisdictional teams. Business development and global/regional growth focus. A finance background and a deep understanding of cost levers and how to optimise profit. Experience living or working abroad, with strong knowledge of regional culture, business practices, and academic environments. Person Specification Strategic, forward thinking planner with strong commercial acumen. Demonstrates a customer centric approach and commitment to high quality student experiences. Proven ability to lead complex, multi jurisdictional operations with full P&L accountability. Empathetic, inspirational, and inclusive leadership style. Skilled communicator, negotiator, and relationship builder. Politically savvy, resilient, and adaptable in a rapidly changing environment. Creative problem solver with strong decision making capability. Operates with urgency, resourcefulness, and a focus on impact. Embodies CEA CAPA values: curiosity, empowerment, inclusivity, collaboration, and integrity. We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position. Who We Are CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally. Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply. Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.
Multi Trades Recruitment Ltd
Newark, Nottinghamshire
Multi Trades Recruitment is looking for a Resident Liaison Officer to begin work for a well-established company in the Newark area. About the role: Monday - Friday 08:00 - 16:30 £14.80 per hour PAYE Covering bathroom and kitchen replacement projects, travelling to various locations across Lincolnshire from the Newark office, engaging with residents/customers and liaising with site teams click apply for full job details
Aug 18, 2026
Seasonal
Multi Trades Recruitment is looking for a Resident Liaison Officer to begin work for a well-established company in the Newark area. About the role: Monday - Friday 08:00 - 16:30 £14.80 per hour PAYE Covering bathroom and kitchen replacement projects, travelling to various locations across Lincolnshire from the Newark office, engaging with residents/customers and liaising with site teams click apply for full job details
We're looking for an experienced money advice professional who is passionate about making a real difference to people's lives. You will have a minimum of two years' experience delivering money and debt advice, with the ability to support, motivate and develop others. Whether you're an experienced Team Leader or ready to take the next step in your career, you'll be committed to delivering high quality, person-centred services and achieving the best outcomes for clients. This role is about more than managing performance. It's about leading by example, supporting people experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness or digital exclusion, and helping your team deliver flexible, relationship-based support. We're looking for someone who is compassionate, resilient, organised and solution-focused, with excellent communication skills and a collaborative leadership style, committed to continuous improvement and helping people build long-term financial resilience. This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest - the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated 'No Wrong Door' approach. The Crisis & Resilience Fund Team Leader will lead the delivery of the Exeter Crisis & Resilience Service, providing operational leadership to a multidisciplinary team delivering high-quality, person-centred support to residents experiencing financial hardship, crisis and multiple disadvantage. The postholder will line manage Navigate's Client Liaison Officers and the Money Advice Caseworkers employed by partners Churches Housing Action Team (CHAT) and Encompass Southwest to ensure a seamless, coordinated service that supports individuals from immediate financial crisis through to long term resilience. As Navigate's operational lead for the contract, the Team Leader will foster strong partnership working, maintain effective communication across organisations and ensure clients experience a consistent 'No Wrong Door' approach. Alongside leadership responsibilities, the postholder will manage a small caseload of complex clients, delivering FCA-regulated debt advice, welfare benefits advice, advocacy and holistic financial resilience support. They will provide guidance and oversight for complex casework, ensuring clients receive timely, flexible interventions tailored to their individual circumstances. The Team Leader will champion Wis£rmoney's relationship-based, trauma-informed approach, recognising that financial hardship rarely exists in isolation. By supporting staff to build trusted relationships with clients, remove barriers to engagement and address the wider issues affecting financial wellbeing, the role will help residents achieve sustainable financial stability, independence and resilience. The postholder will also be responsible for ensuring the service meets all contractual, regulatory and quality requirements, monitoring performance, driving continuous improvement and embedding innovative ways of working that enhance client outcomes while maintaining the personalised support that is central to the service model. Key Responsibilities Leadership and Service Management Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives. Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals. Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes. Provide guidance and support on complex casework, safeguarding concerns and risk management. Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship. Specialist Casework Manage a small caseload of clients with complex financial circumstances requiring specialist intervention. Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy. Develop personalised support plans that address both immediate financial crisis and longer-term resilience. Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients. Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate. Quality Assurance and Compliance Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies. Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards. Ensure accurate and timely recording of casework using AdvicePro and associated digital systems. Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service. Support preparation for contract monitoring, audits and quality inspections. Partnership Working Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership. Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service. Build strong relationships with local agencies to improve referral pathways and client outcomes. Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums. Support collaborative problem-solving and contribute to the ongoing development of the partnership. Service Delivery and Performance Ensure timely allocation of referrals according to client need, complexity and risk. Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support. Monitor performance against contractual targets, quality standards and key performance indicators. Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded. Identify emerging trends, unmet need and opportunities to improve service delivery. Outreach, Innovation and Continuous Improvement Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support. Support the implementation of new systems, digital technologies and service improvements across the partnership. Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients. Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion. Safeguarding and Risk Management Ensure safeguarding policies and procedures are fully implemented across the service. Provide advice and escalation support for safeguarding concerns and high-risk cases. Promote safe working practices for staff delivering home visits, outreach and community-based support. Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.
Aug 18, 2026
Full time
We're looking for an experienced money advice professional who is passionate about making a real difference to people's lives. You will have a minimum of two years' experience delivering money and debt advice, with the ability to support, motivate and develop others. Whether you're an experienced Team Leader or ready to take the next step in your career, you'll be committed to delivering high quality, person-centred services and achieving the best outcomes for clients. This role is about more than managing performance. It's about leading by example, supporting people experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness or digital exclusion, and helping your team deliver flexible, relationship-based support. We're looking for someone who is compassionate, resilient, organised and solution-focused, with excellent communication skills and a collaborative leadership style, committed to continuous improvement and helping people build long-term financial resilience. This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest - the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated 'No Wrong Door' approach. The Crisis & Resilience Fund Team Leader will lead the delivery of the Exeter Crisis & Resilience Service, providing operational leadership to a multidisciplinary team delivering high-quality, person-centred support to residents experiencing financial hardship, crisis and multiple disadvantage. The postholder will line manage Navigate's Client Liaison Officers and the Money Advice Caseworkers employed by partners Churches Housing Action Team (CHAT) and Encompass Southwest to ensure a seamless, coordinated service that supports individuals from immediate financial crisis through to long term resilience. As Navigate's operational lead for the contract, the Team Leader will foster strong partnership working, maintain effective communication across organisations and ensure clients experience a consistent 'No Wrong Door' approach. Alongside leadership responsibilities, the postholder will manage a small caseload of complex clients, delivering FCA-regulated debt advice, welfare benefits advice, advocacy and holistic financial resilience support. They will provide guidance and oversight for complex casework, ensuring clients receive timely, flexible interventions tailored to their individual circumstances. The Team Leader will champion Wis£rmoney's relationship-based, trauma-informed approach, recognising that financial hardship rarely exists in isolation. By supporting staff to build trusted relationships with clients, remove barriers to engagement and address the wider issues affecting financial wellbeing, the role will help residents achieve sustainable financial stability, independence and resilience. The postholder will also be responsible for ensuring the service meets all contractual, regulatory and quality requirements, monitoring performance, driving continuous improvement and embedding innovative ways of working that enhance client outcomes while maintaining the personalised support that is central to the service model. Key Responsibilities Leadership and Service Management Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives. Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals. Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes. Provide guidance and support on complex casework, safeguarding concerns and risk management. Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship. Specialist Casework Manage a small caseload of clients with complex financial circumstances requiring specialist intervention. Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy. Develop personalised support plans that address both immediate financial crisis and longer-term resilience. Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients. Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate. Quality Assurance and Compliance Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies. Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards. Ensure accurate and timely recording of casework using AdvicePro and associated digital systems. Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service. Support preparation for contract monitoring, audits and quality inspections. Partnership Working Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership. Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service. Build strong relationships with local agencies to improve referral pathways and client outcomes. Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums. Support collaborative problem-solving and contribute to the ongoing development of the partnership. Service Delivery and Performance Ensure timely allocation of referrals according to client need, complexity and risk. Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support. Monitor performance against contractual targets, quality standards and key performance indicators. Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded. Identify emerging trends, unmet need and opportunities to improve service delivery. Outreach, Innovation and Continuous Improvement Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support. Support the implementation of new systems, digital technologies and service improvements across the partnership. Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients. Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion. Safeguarding and Risk Management Ensure safeguarding policies and procedures are fully implemented across the service. Provide advice and escalation support for safeguarding concerns and high-risk cases. Promote safe working practices for staff delivering home visits, outreach and community-based support. Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.
Housing & Compliance Officer Permanent 37 Hours per Week 35,000 - 40,000 East Sussex Adecco are delighted to be partnering with a respected provider of affordable and supported housing to recruit a Housing & Compliance Officer . This is an excellent opportunity for an experienced housing professional who is looking for a varied role combining housing management, resident engagement, tenancy sustainment, property compliance and contractor liaison. Working across a small housing portfolio, you'll play a key role in ensuring residents receive a high-quality service while helping to maintain safe, compliant and well managed homes. Key Responsibilities Manage a portfolio of residential properties and support residents throughout their tenancy. Conduct tenancy visits, welfare checks and property inspections. Respond to tenancy related matters including arrears, anti-social behaviour and tenancy breaches. Coordinate repairs and maintenance works, working closely with contractors and residents. Support compliance programmes across areas including gas, electrical, fire and water safety. Assist with damp and mould cases, ensuring timely resolutions and accurate record keeping. Monitor contractor performance and ensure works are completed to the required standards. Build positive relationships with residents, internal stakeholders and external partners. Maintain accurate records, reports and compliance documentation. Promote excellent customer service and resident engagement across all areas of service delivery. About You We are keen to speak with candidates who have: Experience within a social housing, housing association, local authority or regulated housing environment. A strong background in housing management and tenancy services. Exposure to property compliance, health & safety, building safety or asset management workstreams. Experience managing rent arrears, tenancy sustainment and resident-facing casework. Excellent stakeholder engagement and communication skills. Strong organisational skills and the ability to manage a varied workload. CIH Level 3 qualification (or equivalent experience) desirable. Full UK driving licence and access to a vehicle. What's on Offer Competitive salary. Opportunity to join a values led organisation making a positive impact within local communities. Varied and rewarding role with genuine autonomy. Supportive and collaborative team environment. Long-term career development opportunities. To find out more or express interest in this position, please apply today or contact Amy Travis at Adecco for a confidential discussion.
Aug 17, 2026
Full time
Housing & Compliance Officer Permanent 37 Hours per Week 35,000 - 40,000 East Sussex Adecco are delighted to be partnering with a respected provider of affordable and supported housing to recruit a Housing & Compliance Officer . This is an excellent opportunity for an experienced housing professional who is looking for a varied role combining housing management, resident engagement, tenancy sustainment, property compliance and contractor liaison. Working across a small housing portfolio, you'll play a key role in ensuring residents receive a high-quality service while helping to maintain safe, compliant and well managed homes. Key Responsibilities Manage a portfolio of residential properties and support residents throughout their tenancy. Conduct tenancy visits, welfare checks and property inspections. Respond to tenancy related matters including arrears, anti-social behaviour and tenancy breaches. Coordinate repairs and maintenance works, working closely with contractors and residents. Support compliance programmes across areas including gas, electrical, fire and water safety. Assist with damp and mould cases, ensuring timely resolutions and accurate record keeping. Monitor contractor performance and ensure works are completed to the required standards. Build positive relationships with residents, internal stakeholders and external partners. Maintain accurate records, reports and compliance documentation. Promote excellent customer service and resident engagement across all areas of service delivery. About You We are keen to speak with candidates who have: Experience within a social housing, housing association, local authority or regulated housing environment. A strong background in housing management and tenancy services. Exposure to property compliance, health & safety, building safety or asset management workstreams. Experience managing rent arrears, tenancy sustainment and resident-facing casework. Excellent stakeholder engagement and communication skills. Strong organisational skills and the ability to manage a varied workload. CIH Level 3 qualification (or equivalent experience) desirable. Full UK driving licence and access to a vehicle. What's on Offer Competitive salary. Opportunity to join a values led organisation making a positive impact within local communities. Varied and rewarding role with genuine autonomy. Supportive and collaborative team environment. Long-term career development opportunities. To find out more or express interest in this position, please apply today or contact Amy Travis at Adecco for a confidential discussion.
Senior Resident Liaison OfficerApplylocations: Social\_Infrastructure\_Dartfordtime type: Full timeposted on: Posted Todayjob requisition id: JR101202United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.Seeking experienced senior RLO, our RLO looking for progression with proven track record for delivering planned works to occupied properties. Experience with leaseholders and previous kitchen and bathroom experience. Demonstrate experience in leadership or mentoring, good written and verbal communication.Successful candidate will be leading a team of up to 12 RLOs in their daily duties, carrying out regular site visits to monitor and provide guidance to ensure all company procedures are implemented and drive excellence with customer service. Lead on complaints to seek resolution within our agreed timeframe, monitor KPIs, provide client reports, build strong client relationships with their internal liaison and complaints team. Organise resident open days / meet the contractor days were neededJoin us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Aug 17, 2026
Full time
Senior Resident Liaison OfficerApplylocations: Social\_Infrastructure\_Dartfordtime type: Full timeposted on: Posted Todayjob requisition id: JR101202United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.Seeking experienced senior RLO, our RLO looking for progression with proven track record for delivering planned works to occupied properties. Experience with leaseholders and previous kitchen and bathroom experience. Demonstrate experience in leadership or mentoring, good written and verbal communication.Successful candidate will be leading a team of up to 12 RLOs in their daily duties, carrying out regular site visits to monitor and provide guidance to ensure all company procedures are implemented and drive excellence with customer service. Lead on complaints to seek resolution within our agreed timeframe, monitor KPIs, provide client reports, build strong client relationships with their internal liaison and complaints team. Organise resident open days / meet the contractor days were neededJoin us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Property Services Manager for housing and support residential properties across East Anglia. Covering repairs, asset management and compliance for the organisation. Client Details We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across Norfolk and Suffolk. Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and are a Registered Provider of Social Housing and a Registered Charity. Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home. There has never been a more exciting time to join Solo. Supported by an experienced and forward-thinking Board, we are on a remarkable growth journey. From our current portfolio of around 80 homes, we are on track to grow to 130 homes in the next six months and to own at least 424 homes by March 2031. As we expand, our colleagues are empowered to challenge, innovate and influence the direction of the organisation. Every role has the opportunity to shape our services, drive improvement and help create lasting change for people. Description Responsible for 80 residential units across East Anglia. Housing and supported living. Management of the repairs, asset management and compliance for the portfolio. Line management of a team of 3 including a Building Surveyor, Property Officer and Compliance Co-ordinator. Reporting into the Head of Housing & Support. Management and procurement of external contractors. Liaison with landlords and leases. Budget management. Strategic planning. Profile Commutable distance of East Anglia. Similar experience operating within the social housing sector. High level of knowledge and experience of contract management. Proven track record in delivering property repairs and asset management services. Strong knowledge of housing compliance regulations including gas, electrics, fire safety, asbestos and legionella. Job Offer 45,000 salary 6% employer pension contribution Hybrid agile working 28 days leave + bank holidays Career progression opportunities Health care Training and development
Aug 14, 2026
Full time
Property Services Manager for housing and support residential properties across East Anglia. Covering repairs, asset management and compliance for the organisation. Client Details We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across Norfolk and Suffolk. Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and are a Registered Provider of Social Housing and a Registered Charity. Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home. There has never been a more exciting time to join Solo. Supported by an experienced and forward-thinking Board, we are on a remarkable growth journey. From our current portfolio of around 80 homes, we are on track to grow to 130 homes in the next six months and to own at least 424 homes by March 2031. As we expand, our colleagues are empowered to challenge, innovate and influence the direction of the organisation. Every role has the opportunity to shape our services, drive improvement and help create lasting change for people. Description Responsible for 80 residential units across East Anglia. Housing and supported living. Management of the repairs, asset management and compliance for the portfolio. Line management of a team of 3 including a Building Surveyor, Property Officer and Compliance Co-ordinator. Reporting into the Head of Housing & Support. Management and procurement of external contractors. Liaison with landlords and leases. Budget management. Strategic planning. Profile Commutable distance of East Anglia. Similar experience operating within the social housing sector. High level of knowledge and experience of contract management. Proven track record in delivering property repairs and asset management services. Strong knowledge of housing compliance regulations including gas, electrics, fire safety, asbestos and legionella. Job Offer 45,000 salary 6% employer pension contribution Hybrid agile working 28 days leave + bank holidays Career progression opportunities Health care Training and development
Resident Liaison Officer Location: Stevenage Duration: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction We are currently recruiting for an experienced Construction Resident Liaison Officer to join an established construction company working on a major long-term contract in Stevenage. This is a fantastic opportunity for someone looking for stability, as the successful candidate will be working for one company on one major contract, with the project expected to run for three years. You will be based on the construction site five days a week, working from the site office and acting as a key link between the construction team, residents and the local community. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents throughout the duration of the project. You will ensure residents are kept fully informed of the works and will act as their main point of contact for any queries, concerns or issues. Your duties will include: Acting as the main point of contact for residents affected by the works. Keeping residents informed about upcoming works, timescales and potential disruption. Responding to queries, concerns and complaints professionally and efficiently. Building and maintaining strong relationships with residents and the local community. Working closely with the site management and construction teams to resolve issues. Carrying out regular resident communications and engagement activities. Keeping accurate records of enquiries, complaints and actions. Ensuring residents receive clear and timely information throughout the project. Helping to minimise disruption and maintain excellent relationships between the company and the local community. About You The ideal candidate will have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer, Community Liaison Officer or in a similar position. Experience within the construction, housing or property sector. Excellent communication and interpersonal skills. A confident, approachable and professional manner. Experience dealing with residents, customers or members of the public. The ability to handle complaints and difficult situations calmly and professionally. Strong organisational and administrative skills. Good IT and written communication skills. The ability to work as part of a busy site team. Why Apply? 3 year long-term opportunity Work on one major contract for a client, providing excellent continuity and stability Monday to Friday, 5 days per week on site Based from the site office in Stevenage Opportunity to become an integral part of a long-term project team If you are an experienced Construction Resident Liaison Officer looking for a secure, long-term opportunity with an established construction company, this could be an excellent next step. Apply now with your CV to be considered for this long-term position in Stevenage.
Aug 13, 2026
Seasonal
Resident Liaison Officer Location: Stevenage Duration: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction We are currently recruiting for an experienced Construction Resident Liaison Officer to join an established construction company working on a major long-term contract in Stevenage. This is a fantastic opportunity for someone looking for stability, as the successful candidate will be working for one company on one major contract, with the project expected to run for three years. You will be based on the construction site five days a week, working from the site office and acting as a key link between the construction team, residents and the local community. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents throughout the duration of the project. You will ensure residents are kept fully informed of the works and will act as their main point of contact for any queries, concerns or issues. Your duties will include: Acting as the main point of contact for residents affected by the works. Keeping residents informed about upcoming works, timescales and potential disruption. Responding to queries, concerns and complaints professionally and efficiently. Building and maintaining strong relationships with residents and the local community. Working closely with the site management and construction teams to resolve issues. Carrying out regular resident communications and engagement activities. Keeping accurate records of enquiries, complaints and actions. Ensuring residents receive clear and timely information throughout the project. Helping to minimise disruption and maintain excellent relationships between the company and the local community. About You The ideal candidate will have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer, Community Liaison Officer or in a similar position. Experience within the construction, housing or property sector. Excellent communication and interpersonal skills. A confident, approachable and professional manner. Experience dealing with residents, customers or members of the public. The ability to handle complaints and difficult situations calmly and professionally. Strong organisational and administrative skills. Good IT and written communication skills. The ability to work as part of a busy site team. Why Apply? 3 year long-term opportunity Work on one major contract for a client, providing excellent continuity and stability Monday to Friday, 5 days per week on site Based from the site office in Stevenage Opportunity to become an integral part of a long-term project team If you are an experienced Construction Resident Liaison Officer looking for a secure, long-term opportunity with an established construction company, this could be an excellent next step. Apply now with your CV to be considered for this long-term position in Stevenage.
The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Aug 07, 2026
Seasonal
The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
