Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Mar 10, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Mar 10, 2026
Full time
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Job Summary: • Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate. • Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions. • Deliver excellent customer service by always engaging respectfully with the public and help to uphold a safe, orderly, and customer-focused environment. • Deputise for Supervisors where needed, taking on additional responsibilities such as monitoring CEO performance, ensuring quality standards are met, and assisting in staff deployment to meet service-level agreements and contractual requirements. • Collaborate with the Civil Enforcement team to manage resources effectively, ensuring smooth contract delivery, maintaining high standards, and consistently meeting contractual obligations Job Description: Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders. Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors. Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records. Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety. Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility. Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm. Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged. Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives. Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role. Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge and promoting a culture of continuous improvement and teamwork. Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery of service priorities across the team. Operate in line with the company's core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service. Provide guidance and mentorship to junior Civil Enforcement Officers (CEOs), supporting their professional growth and development, and ensuring they gain essential qualifications. Brief and deploy CEOs to their designated areas of responsibility, ensuring full coverage of assigned beats and that operational goals are met. Monitor the performance of the team and provide support where needed to maintain efficient service delivery. Operate in line with the company's core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service. Worker Type: Regular Number of Openings Available: 2Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. Learn more at . About Modaxo Modaxo is a global technology organization passionate about moving the world's people. Working both together and independently, our collective of businesses are committed to delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life. Learn more at .
Mar 10, 2026
Full time
Job Summary: • Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate. • Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions. • Deliver excellent customer service by always engaging respectfully with the public and help to uphold a safe, orderly, and customer-focused environment. • Deputise for Supervisors where needed, taking on additional responsibilities such as monitoring CEO performance, ensuring quality standards are met, and assisting in staff deployment to meet service-level agreements and contractual requirements. • Collaborate with the Civil Enforcement team to manage resources effectively, ensuring smooth contract delivery, maintaining high standards, and consistently meeting contractual obligations Job Description: Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders. Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors. Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records. Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety. Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility. Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm. Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged. Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives. Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role. Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge and promoting a culture of continuous improvement and teamwork. Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery of service priorities across the team. Operate in line with the company's core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service. Provide guidance and mentorship to junior Civil Enforcement Officers (CEOs), supporting their professional growth and development, and ensuring they gain essential qualifications. Brief and deploy CEOs to their designated areas of responsibility, ensuring full coverage of assigned beats and that operational goals are met. Monitor the performance of the team and provide support where needed to maintain efficient service delivery. Operate in line with the company's core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service. Worker Type: Regular Number of Openings Available: 2Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. Learn more at . About Modaxo Modaxo is a global technology organization passionate about moving the world's people. Working both together and independently, our collective of businesses are committed to delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life. Learn more at .
Department: Security Company: Canary Wharf Management Limited Reporting to: Security Manager - Operations JOB SUMMARY Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it's a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for. Starting Salary for this position: £40, 278 (pro-rata) Shift: 2 on 6 off. Closing Date: 24th March 2026 MAIN RESPONSIBILITIES To provide courteous, professional, and engaging customer service with a strong focus on the well-being and safety of all visitors to the Canary Wharf Estate, including workers, residents, families, and children. To maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public. To react to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved. Communicate effectively and empathetically in all situations. To confidently use your personal radio to communicate relevant information quickly and positively to the wider security team, fostering a collaborative and supportive atmosphere. To demonstrate care and compassion when assisting, especially in situations requiring first aid, prioritising the health, well-being, and safety of those in need. To handle difficult situations, including safeguarding intoxicated or vulnerable individuals, with a focus on ensuring their safety and promoting a secure environment. To be familiar with physical layout, tenant occupation, key personnel, building routines and all security-related systems/equipment. To carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management. To follow procedures and instructions for the general safety, security, and upkeep of the Estate, with a focus on loss prevention by accident, theft, waste, or neglect. To manage and control vehicular traffic at the access points to the Estate, in recognition of the national threat level. To comply with the Security Department Instructions and Procedures, and to maintain and implement emergency procedures, logs, and records. To assist with the general good housekeeping of the Estate or specific area and ensure working areas are kept clean, tidy and all refuse and waste materials removed. To identify and take immediate remedial action in the event of a public safety hazard. PERSON SPECIFICATION We provide our Security Officers with a full and structured training process including SIA licencing, Physical Intervention, IED Awareness, Customer Service and First Aid, and more. Applicants should be: Demonstrates a commitment to providing high-quality customer service, with a proven track record in this field or recent experience in security. Naturally inquisitive and alert, with a keen attention to detail regarding one's surroundings. Exhibits composure and the ability to remain calm under pressure. Confident communication skills with a strong interpersonal aptitude. Displays courtesy, professionalism, and diplomacy when delivering customer service. Capable of working both independently and collaboratively with colleagues. Possess proficient written and spoken English skills. Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work. Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties as necessary. Provide a verifiable 5-year work history and can account for any gaps in employment. Maintains honesty and free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974). Artificial intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual,
Mar 10, 2026
Full time
Department: Security Company: Canary Wharf Management Limited Reporting to: Security Manager - Operations JOB SUMMARY Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it's a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for. Starting Salary for this position: £40, 278 (pro-rata) Shift: 2 on 6 off. Closing Date: 24th March 2026 MAIN RESPONSIBILITIES To provide courteous, professional, and engaging customer service with a strong focus on the well-being and safety of all visitors to the Canary Wharf Estate, including workers, residents, families, and children. To maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public. To react to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved. Communicate effectively and empathetically in all situations. To confidently use your personal radio to communicate relevant information quickly and positively to the wider security team, fostering a collaborative and supportive atmosphere. To demonstrate care and compassion when assisting, especially in situations requiring first aid, prioritising the health, well-being, and safety of those in need. To handle difficult situations, including safeguarding intoxicated or vulnerable individuals, with a focus on ensuring their safety and promoting a secure environment. To be familiar with physical layout, tenant occupation, key personnel, building routines and all security-related systems/equipment. To carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management. To follow procedures and instructions for the general safety, security, and upkeep of the Estate, with a focus on loss prevention by accident, theft, waste, or neglect. To manage and control vehicular traffic at the access points to the Estate, in recognition of the national threat level. To comply with the Security Department Instructions and Procedures, and to maintain and implement emergency procedures, logs, and records. To assist with the general good housekeeping of the Estate or specific area and ensure working areas are kept clean, tidy and all refuse and waste materials removed. To identify and take immediate remedial action in the event of a public safety hazard. PERSON SPECIFICATION We provide our Security Officers with a full and structured training process including SIA licencing, Physical Intervention, IED Awareness, Customer Service and First Aid, and more. Applicants should be: Demonstrates a commitment to providing high-quality customer service, with a proven track record in this field or recent experience in security. Naturally inquisitive and alert, with a keen attention to detail regarding one's surroundings. Exhibits composure and the ability to remain calm under pressure. Confident communication skills with a strong interpersonal aptitude. Displays courtesy, professionalism, and diplomacy when delivering customer service. Capable of working both independently and collaboratively with colleagues. Possess proficient written and spoken English skills. Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work. Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties as necessary. Provide a verifiable 5-year work history and can account for any gaps in employment. Maintains honesty and free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974). Artificial intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual,
Job Title: Neighbourhood Officer Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 This job is working for Ongo Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Benefits of working with Ongo include: 30 days paid holiday plus bank holidays and your birthday off Exceptional leave 15 hours per year paid volunteering Annual pay review Mileage reimbursement at 46p per mile Free parking (pass provided) No sick days voucher 9.5% pension contribution (Aviva) 3x salary life assurance policy Enhanced maternity/paternity pay Simply Health package (including Pro-counselling for family members) Housing Perks Agile working Home working equipment provided Local gym discounts Discounts at Costa and Starbucks (town centre) Car lease scheme Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region . Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS IS 20 MARCH 2026 INTERVIEWS WILL BE HELD 27 MARCH 2026 For more about us, visit (url removed) We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
Mar 10, 2026
Full time
Job Title: Neighbourhood Officer Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 This job is working for Ongo Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Benefits of working with Ongo include: 30 days paid holiday plus bank holidays and your birthday off Exceptional leave 15 hours per year paid volunteering Annual pay review Mileage reimbursement at 46p per mile Free parking (pass provided) No sick days voucher 9.5% pension contribution (Aviva) 3x salary life assurance policy Enhanced maternity/paternity pay Simply Health package (including Pro-counselling for family members) Housing Perks Agile working Home working equipment provided Local gym discounts Discounts at Costa and Starbucks (town centre) Car lease scheme Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region . Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS IS 20 MARCH 2026 INTERVIEWS WILL BE HELD 27 MARCH 2026 For more about us, visit (url removed) We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
About The Role Working Hours: 35 Hours per week Contract Type: Full Time, Permanent Closing Date: 31 March 2026 Closing time: 11.59pm Interview Method: In Person (Face to Face) Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Qualification - Must hold a Degree in Planning Manchester is one of the world's greatest cities. A city with a reputation for innovation. A reputation for creativity. A thriving regional economy and a proud sense of identity. We are a city with a rich history, a vibrant present day, and much to look forward to in the future. This is an opportunity to play a key role in shaping this dynamic modern city. The role is within the Central Development Management Team of the Manchester Planning Service - a high profile, frontline service within the City Council. We are looking for a talented, ambitious town planner, who is committed to Manchester, and its vision, in order to realise outcomes for our residents, businesses and visitors. The Central Team is responsible for the implementation of the Council's planning policies for the ongoing physical regeneration of the City Centre. We have a number of nationally significant development areas including Corridor Manchester, First Street, Great Jackson Street and Piccadilly East as part of meeting our housing and economic growth objectives. The team is also responsible for managing the growth of the City Centre into a number of strategically important regeneration areas, including Victoria North, Strangeways, Ancoats and New Islington, Holt Town and the Etihad Campus, in order to create great places that bring people and communities together, attract investment and ensure that Manchester continues to thrive. To discuss the role, please contact Jennifer Atkinson (Principal Planning Manager) on or . About the Candidate Candidates would help ensure that new developments are in line with Council priorities, ensuring the highest standard of design together with meeting Manchester's ambitious target of being a Zero Carbon City by 2038. Working closely with the Planning Service's Urban Design, Heritage and Sustainability Team, the role would also require knowledge and understanding of historic buildings, other designated assets and climate objectives, together with relevant legislation, to ensure the City's growth responds positively to the historic environment and climate change objectives. The role would be office based in the Town Hall Extension in the centre of Manchester with candidates expected to undertake site visits, where initiative and professional judgement would need to be demonstrated in order to make sound planning decisions. Extensive engagement with elected members, residents, businesses and other stakeholders including heritage organisations would be a key requirement of the role in order to provide high levels of performance, customer service and deliver high quality development proposals in Manchester. There would also be close liaison with other council services to support corporate objectives and Council projects and initiatives. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the following criteria: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that is eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for. As a guide, these checks may include: Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. . click apply for full job details
Mar 10, 2026
Full time
About The Role Working Hours: 35 Hours per week Contract Type: Full Time, Permanent Closing Date: 31 March 2026 Closing time: 11.59pm Interview Method: In Person (Face to Face) Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Qualification - Must hold a Degree in Planning Manchester is one of the world's greatest cities. A city with a reputation for innovation. A reputation for creativity. A thriving regional economy and a proud sense of identity. We are a city with a rich history, a vibrant present day, and much to look forward to in the future. This is an opportunity to play a key role in shaping this dynamic modern city. The role is within the Central Development Management Team of the Manchester Planning Service - a high profile, frontline service within the City Council. We are looking for a talented, ambitious town planner, who is committed to Manchester, and its vision, in order to realise outcomes for our residents, businesses and visitors. The Central Team is responsible for the implementation of the Council's planning policies for the ongoing physical regeneration of the City Centre. We have a number of nationally significant development areas including Corridor Manchester, First Street, Great Jackson Street and Piccadilly East as part of meeting our housing and economic growth objectives. The team is also responsible for managing the growth of the City Centre into a number of strategically important regeneration areas, including Victoria North, Strangeways, Ancoats and New Islington, Holt Town and the Etihad Campus, in order to create great places that bring people and communities together, attract investment and ensure that Manchester continues to thrive. To discuss the role, please contact Jennifer Atkinson (Principal Planning Manager) on or . About the Candidate Candidates would help ensure that new developments are in line with Council priorities, ensuring the highest standard of design together with meeting Manchester's ambitious target of being a Zero Carbon City by 2038. Working closely with the Planning Service's Urban Design, Heritage and Sustainability Team, the role would also require knowledge and understanding of historic buildings, other designated assets and climate objectives, together with relevant legislation, to ensure the City's growth responds positively to the historic environment and climate change objectives. The role would be office based in the Town Hall Extension in the centre of Manchester with candidates expected to undertake site visits, where initiative and professional judgement would need to be demonstrated in order to make sound planning decisions. Extensive engagement with elected members, residents, businesses and other stakeholders including heritage organisations would be a key requirement of the role in order to provide high levels of performance, customer service and deliver high quality development proposals in Manchester. There would also be close liaison with other council services to support corporate objectives and Council projects and initiatives. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the following criteria: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that is eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for. As a guide, these checks may include: Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. . click apply for full job details
Permanent Full Time 40 hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we d love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistance programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Mar 10, 2026
Full time
Permanent Full Time 40 hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we d love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistance programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire - with scope for occasional hybrid working. Salary: £29,000 - £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Mar 10, 2026
Full time
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire - with scope for occasional hybrid working. Salary: £29,000 - £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
Mar 10, 2026
Contractor
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
Location: Lydden Road Offices, SW18 4LR Salary: Competitive package Contract type: Permanent, full-time role Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast paced environment, we'd love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day to day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role Monitor and identify training and development opportunities for the Resident Liaison Officer team Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction Make sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company's processes in a consistent manner Ensure residents have the best possible experience with PiLON, whilst making sure that project compliance and residents' satisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end to end processes related to clients' and residents' interaction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? 23 days of holiday per year, excluding Bank Holidays (plus get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high quality work with care, consistency, and respect for the communities we serve. At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Mar 09, 2026
Full time
Location: Lydden Road Offices, SW18 4LR Salary: Competitive package Contract type: Permanent, full-time role Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast paced environment, we'd love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day to day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role Monitor and identify training and development opportunities for the Resident Liaison Officer team Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction Make sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company's processes in a consistent manner Ensure residents have the best possible experience with PiLON, whilst making sure that project compliance and residents' satisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end to end processes related to clients' and residents' interaction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? 23 days of holiday per year, excluding Bank Holidays (plus get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high quality work with care, consistency, and respect for the communities we serve. At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Education, Communication and Outreach Officer Salary: 32,000 - 38,000 per annum, depending on experience plus Veolia benefits Location: Hybrid working 3 days in our Kingston Upon Thames, KT1 3GZ Duration: FTC until March 2027 To apply please provide a CV max 2 A4 pages and a cover letter max 1 A4 page. Applications without a cover letter will not be progressed. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: In the Education Communication Outreach (ECO) Officer position, you will work closely with the Contract ECO Manager to develop and deliver a food waste recycling improvement plan for the borough. You will also work on other community engagement projects to change resident behaviours and improve recycling rates, and will be responsible for the budget, timeline and quality of their delivery. You will also deliver educational sessions to schools and with residents in the local community. You will identify good news stories and campaign ideas and feed them to the regional digital and PR team, as well as working closely with this team to achieve regional and contract objectives. You will keep abreast of industry developments and build strong relationships with your client, customers and colleagues at all levels across the contract. You will also deliver internal communications campaigns to improve our safety performance and working culture. The team do work flexibly but as this role is engagement focused it is best suited to someone who is keen to work within Shropshire and from our Head Office in Shrewsbury What we are looking for Essential: Experience delivering behaviour change and/or community engagement techniques and analysing results Experience of project and event development and delivery Superb written and verbal communication skills including presentation skills Experience of building strong stakeholder relationships Ability to identify good news stories and develop them in partnership with PR team A flexible and proactive approach that prioritises meeting our client and service user needs Desirable: Recycling and waste industry knowledge Understanding or experience of working with local authorities Ability to develop creative visual content across multiple formats Advanced understanding of data management and analysis Understanding of PR, social media, social advertising and digital communications What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Mar 09, 2026
Contractor
Education, Communication and Outreach Officer Salary: 32,000 - 38,000 per annum, depending on experience plus Veolia benefits Location: Hybrid working 3 days in our Kingston Upon Thames, KT1 3GZ Duration: FTC until March 2027 To apply please provide a CV max 2 A4 pages and a cover letter max 1 A4 page. Applications without a cover letter will not be progressed. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: In the Education Communication Outreach (ECO) Officer position, you will work closely with the Contract ECO Manager to develop and deliver a food waste recycling improvement plan for the borough. You will also work on other community engagement projects to change resident behaviours and improve recycling rates, and will be responsible for the budget, timeline and quality of their delivery. You will also deliver educational sessions to schools and with residents in the local community. You will identify good news stories and campaign ideas and feed them to the regional digital and PR team, as well as working closely with this team to achieve regional and contract objectives. You will keep abreast of industry developments and build strong relationships with your client, customers and colleagues at all levels across the contract. You will also deliver internal communications campaigns to improve our safety performance and working culture. The team do work flexibly but as this role is engagement focused it is best suited to someone who is keen to work within Shropshire and from our Head Office in Shrewsbury What we are looking for Essential: Experience delivering behaviour change and/or community engagement techniques and analysing results Experience of project and event development and delivery Superb written and verbal communication skills including presentation skills Experience of building strong stakeholder relationships Ability to identify good news stories and develop them in partnership with PR team A flexible and proactive approach that prioritises meeting our client and service user needs Desirable: Recycling and waste industry knowledge Understanding or experience of working with local authorities Ability to develop creative visual content across multiple formats Advanced understanding of data management and analysis Understanding of PR, social media, social advertising and digital communications What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Neighbourhood Manager - Contract Location: Hertfordshire Contract: 6 Months (Possible Extension) Rate: £35 per hour (Umbrella) Hours: Full Time Buckingham Futures are working exclusively with a client in Hertfordshire to recruit an experienced Neighbourhood Manager on an initial 6-month contract, with the possibility of extension. This role will involve overseeing neighbourhood housing services across a defined area, ensuring high standards of tenancy and estate management while supporting residents and maintaining safe, sustainable communities. The successful candidate will provide leadership across housing management functions and act as a key point of contact for residents, stakeholders, and internal teams. You will work closely with housing officers, support services, and partner agencies to address tenancy issues, manage neighbourhood challenges, and ensure service delivery aligns with organisational policies and housing legislation. Main Duties Oversee the management of a defined housing neighbourhood or patch Lead on tenancy management, estate services, and neighbourhood standards Manage and support housing staff responsible for frontline housing services Investigate and manage complex anti-social behaviour (ASB) cases Ensure tenancy breaches are addressed and enforcement action is taken where necessary Carry out estate inspections, tenancy reviews, and neighbourhood engagement Work with internal teams, contractors, and external agencies to resolve resident issues Monitor service performance and ensure high-quality housing management delivery Maintain accurate records and ensure compliance with housing policies and procedures Requirements Previous experience working in a Neighbourhood Manager or Senior Housing Management role Strong knowledge of tenancy management, ASB, and estate management Experience managing staff or overseeing frontline housing teams Ability to manage complex housing cases and deliver solutions Experience working within local authority or housing association environments This is a strong opportunity for an experienced housing professional looking for their next contract role within neighbourhood and housing management. If this interests you get in contact with Christian on or email:
Mar 09, 2026
Full time
Neighbourhood Manager - Contract Location: Hertfordshire Contract: 6 Months (Possible Extension) Rate: £35 per hour (Umbrella) Hours: Full Time Buckingham Futures are working exclusively with a client in Hertfordshire to recruit an experienced Neighbourhood Manager on an initial 6-month contract, with the possibility of extension. This role will involve overseeing neighbourhood housing services across a defined area, ensuring high standards of tenancy and estate management while supporting residents and maintaining safe, sustainable communities. The successful candidate will provide leadership across housing management functions and act as a key point of contact for residents, stakeholders, and internal teams. You will work closely with housing officers, support services, and partner agencies to address tenancy issues, manage neighbourhood challenges, and ensure service delivery aligns with organisational policies and housing legislation. Main Duties Oversee the management of a defined housing neighbourhood or patch Lead on tenancy management, estate services, and neighbourhood standards Manage and support housing staff responsible for frontline housing services Investigate and manage complex anti-social behaviour (ASB) cases Ensure tenancy breaches are addressed and enforcement action is taken where necessary Carry out estate inspections, tenancy reviews, and neighbourhood engagement Work with internal teams, contractors, and external agencies to resolve resident issues Monitor service performance and ensure high-quality housing management delivery Maintain accurate records and ensure compliance with housing policies and procedures Requirements Previous experience working in a Neighbourhood Manager or Senior Housing Management role Strong knowledge of tenancy management, ASB, and estate management Experience managing staff or overseeing frontline housing teams Ability to manage complex housing cases and deliver solutions Experience working within local authority or housing association environments This is a strong opportunity for an experienced housing professional looking for their next contract role within neighbourhood and housing management. If this interests you get in contact with Christian on or email:
We're working with an Authority in the South West to recruit for an Interim Chief Finance Officer (S151), who will play a pivotal role in shaping the Authority's financial future. As the Council's key financial advisor, you will ensure sound financial management, effective governance, and the delivery of high-quality services. Location Devon Set-up Hybrid - weekly attendance preferred, ideally 2 days per week Rate £600 - £750 per day via umbrella inside IR35 Duration Initial 6-month sign-off Hours Full-time position but will consider 4 days per week Responsibilities Fulfil the statutory duties of the Responsible Financial Officer (s151), providing robust and effective financial leadership across all significant strategies, policies, and programmes in delivery Lead and prepare the Authority's revenue and capital budget and Medium-Term Financial Plan Oversee the annual review and preparation of the Annual Governance Statement and Local Code of Corporate Governance Maintain oversight of the Assurance Framework, ensuring that core principles and requirements are embedded within the Investment and Intervention Framework Deliver timely, clear, and authoritative financial advice to the Chief Executive, Board, and other senior stakeholders Contribute to the strategic management of the Authority by helping to identify and deliver efficiency savings and scrutinising service delivery Safeguard the proper use of public finances, demonstrating the ability to optimise the impact of the Authority's strategic resources Direct and lead the budget management process (in-year) reporting to Leadership Team and public meetings of the Audit and Governance Committee and Authority Requirements Proven Leadership: Extensive experience in senior financial management within a complex public-sector or comparable organisation, with responsibility for large-scale budgets Professional Expertise: CCAB or equivalent qualified accountant with deep understanding of local government finance, treasury management, and audit frameworks Strategic Advisor: Demonstrated ability to advise Members, the Chief Executive, and senior leaders on financial strategy, governance, and organisational design Collaborative Influence: Strong track record of partnership working and stakeholder engagement to deliver improved outcomes for residents and communities Innovation and Improvement: Evidence of driving transformation, embedding performance management, and delivering efficient, carbon aware financial operations Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further. At Venn Group, we endeavour to respond to all applications. However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion.
Mar 08, 2026
Full time
We're working with an Authority in the South West to recruit for an Interim Chief Finance Officer (S151), who will play a pivotal role in shaping the Authority's financial future. As the Council's key financial advisor, you will ensure sound financial management, effective governance, and the delivery of high-quality services. Location Devon Set-up Hybrid - weekly attendance preferred, ideally 2 days per week Rate £600 - £750 per day via umbrella inside IR35 Duration Initial 6-month sign-off Hours Full-time position but will consider 4 days per week Responsibilities Fulfil the statutory duties of the Responsible Financial Officer (s151), providing robust and effective financial leadership across all significant strategies, policies, and programmes in delivery Lead and prepare the Authority's revenue and capital budget and Medium-Term Financial Plan Oversee the annual review and preparation of the Annual Governance Statement and Local Code of Corporate Governance Maintain oversight of the Assurance Framework, ensuring that core principles and requirements are embedded within the Investment and Intervention Framework Deliver timely, clear, and authoritative financial advice to the Chief Executive, Board, and other senior stakeholders Contribute to the strategic management of the Authority by helping to identify and deliver efficiency savings and scrutinising service delivery Safeguard the proper use of public finances, demonstrating the ability to optimise the impact of the Authority's strategic resources Direct and lead the budget management process (in-year) reporting to Leadership Team and public meetings of the Audit and Governance Committee and Authority Requirements Proven Leadership: Extensive experience in senior financial management within a complex public-sector or comparable organisation, with responsibility for large-scale budgets Professional Expertise: CCAB or equivalent qualified accountant with deep understanding of local government finance, treasury management, and audit frameworks Strategic Advisor: Demonstrated ability to advise Members, the Chief Executive, and senior leaders on financial strategy, governance, and organisational design Collaborative Influence: Strong track record of partnership working and stakeholder engagement to deliver improved outcomes for residents and communities Innovation and Improvement: Evidence of driving transformation, embedding performance management, and delivering efficient, carbon aware financial operations Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further. At Venn Group, we endeavour to respond to all applications. However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion.
Category: Economic Growth and Development Contract type: Fixed term Working hours: 36 hours per week Posted on: 17 February 2026 Directorate: PLACE Location: Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF Description This role has asalary of £41,585 per annum, based on a 36 hour working week. This is afixed term contract until 31st March 2027, with the possibility of extension subject to ongoing programme funding in 2027/28 and beyond. This is a unique opportunity to help shape the future of the South East's manufacturing economy. Join our dedicated Economy and Growth Team and play a pivotal role in delivering the Made Smarter Adoption programme across the region. If you are an organised, relationship driven professional with experience in programme delivery, business engagement, or operational coordination - and you're passionate about supporting SMEs, students, and universities to collaborate and innovate - we encourage you to apply. This role offers hybrid working, with regular travel across Surrey and the South East, and weekly anchor days at Woodhatch Place, Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Optionto buy up to 10 days ofadditionalannual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity,adoptionand dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Economy and Growth team is dedicated to driving sustainable economic development across Surrey, working collaboratively as 'One Council' to support strategic priorities that benefit the county's 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers and local partners to strengthen the regional economy, home to 110,000 businesses contributing £50 billion annually to the UK economy. This role sits within the Made Smarter South East Programme Delivery Team, working alongside Technology Adoption Specialists, Workforce Development Advisors, the Programme Support Officer and the Strategic Programme Manager. The programme supports SME manufacturers to adopt digital technologies, boost productivity, and develop future talent. About the Role Surrey County Council is seeking a proactive and detail oriented Operations Officerto lead the operational delivery of the Made Smarter South East internship programme and support the wider Made Smarter staff with process improvement, grant support and project management. This outward facing role works with the Organisation Workforce Development advisors, SME manufacturers, universities, and students to build a strong internship pipeline, scope meaningful projects, and ensure high quality placements that support digital adoption and innovation. As the Operations Officer, you will: Build and maintain strong relationships with SMEs, universities, students and partners Lead the full internship lifecycle within the Made Smarter parameters Maintain accurate operational records and ensure CRM data is consistently updated Track internship KPIs and provide data for reporting to the Programme Manager and Steering Group Manage job postings on university platforms and coordinate shortlisting, interviews and scheduling Support delivery of events, workshops, and wider engagement activities Identify and implement improvements to operational processes across the programme Support marketing and awareness raising, including social media and event coordination Collaborate across Surrey County Council's Economy & Growth team to connect SMEs with wider support offers, including skills, innovation, leadership development and NEET pathways Maintain documentation standards and contribute to knowledge sharing across the programme You will be responsible for delivering high quality operational support at pace to strengthen the region's manufacturing ecosystem. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Experience in programme delivery, business engagement, education partnerships, working with young people, or operational coordination Strong organisational skills with the ability to manage multiple tasks and maintain accurate records Experience using CRM systems or similar tools to manage pipelines and track KPIs Ability to build and maintain relationships with businesses, universities, students and partners Experience drafting structured documentation such as project scopes or job specifications Strong communication and stakeholder engagement skills Ability to work collaboratively across teams and independently manage a varied workload A proactive mindset with a commitment to continuous improvement Familiarity with PRINCE2 or another structured project management methodology (desirable) To apply, we request that you submit a CV and you will be asked the following four questions: Please describe your experience managing operational delivery in a programme or service. How have you ensured accurate records, CRM updates, and consistent reporting? This role is responsible for the full internship lifecycle, from supporting SMEs to coordinating student recruitment and supporting placements. Describe how you would manage this end to end process to achieve internship KPIs. Give an example of a time you built and maintained relationships with diverse stakeholders (e.g., businesses, universities, students, partners). What approaches did you use to keep engagement strong. Describe your experience using PRINCE2 or another project management methodology. How have you applied structured project management to deliver outcomes or manage risks? Beforesubmittingyour application, we recommend you read the job description andourLife at Surrey handbook to get an insight into working at Surrey. Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 08/03/2026 with interviews taking place in person at Woodhatch Place, Reigate between 17th March and 24th March 2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. We are a disability confident employer which means if you have shared a disability on your application form and haveevidencedyou meet theminimumcriteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day,we'recommitted to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Mar 08, 2026
Full time
Category: Economic Growth and Development Contract type: Fixed term Working hours: 36 hours per week Posted on: 17 February 2026 Directorate: PLACE Location: Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF Description This role has asalary of £41,585 per annum, based on a 36 hour working week. This is afixed term contract until 31st March 2027, with the possibility of extension subject to ongoing programme funding in 2027/28 and beyond. This is a unique opportunity to help shape the future of the South East's manufacturing economy. Join our dedicated Economy and Growth Team and play a pivotal role in delivering the Made Smarter Adoption programme across the region. If you are an organised, relationship driven professional with experience in programme delivery, business engagement, or operational coordination - and you're passionate about supporting SMEs, students, and universities to collaborate and innovate - we encourage you to apply. This role offers hybrid working, with regular travel across Surrey and the South East, and weekly anchor days at Woodhatch Place, Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Optionto buy up to 10 days ofadditionalannual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity,adoptionand dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Economy and Growth team is dedicated to driving sustainable economic development across Surrey, working collaboratively as 'One Council' to support strategic priorities that benefit the county's 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers and local partners to strengthen the regional economy, home to 110,000 businesses contributing £50 billion annually to the UK economy. This role sits within the Made Smarter South East Programme Delivery Team, working alongside Technology Adoption Specialists, Workforce Development Advisors, the Programme Support Officer and the Strategic Programme Manager. The programme supports SME manufacturers to adopt digital technologies, boost productivity, and develop future talent. About the Role Surrey County Council is seeking a proactive and detail oriented Operations Officerto lead the operational delivery of the Made Smarter South East internship programme and support the wider Made Smarter staff with process improvement, grant support and project management. This outward facing role works with the Organisation Workforce Development advisors, SME manufacturers, universities, and students to build a strong internship pipeline, scope meaningful projects, and ensure high quality placements that support digital adoption and innovation. As the Operations Officer, you will: Build and maintain strong relationships with SMEs, universities, students and partners Lead the full internship lifecycle within the Made Smarter parameters Maintain accurate operational records and ensure CRM data is consistently updated Track internship KPIs and provide data for reporting to the Programme Manager and Steering Group Manage job postings on university platforms and coordinate shortlisting, interviews and scheduling Support delivery of events, workshops, and wider engagement activities Identify and implement improvements to operational processes across the programme Support marketing and awareness raising, including social media and event coordination Collaborate across Surrey County Council's Economy & Growth team to connect SMEs with wider support offers, including skills, innovation, leadership development and NEET pathways Maintain documentation standards and contribute to knowledge sharing across the programme You will be responsible for delivering high quality operational support at pace to strengthen the region's manufacturing ecosystem. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : Experience in programme delivery, business engagement, education partnerships, working with young people, or operational coordination Strong organisational skills with the ability to manage multiple tasks and maintain accurate records Experience using CRM systems or similar tools to manage pipelines and track KPIs Ability to build and maintain relationships with businesses, universities, students and partners Experience drafting structured documentation such as project scopes or job specifications Strong communication and stakeholder engagement skills Ability to work collaboratively across teams and independently manage a varied workload A proactive mindset with a commitment to continuous improvement Familiarity with PRINCE2 or another structured project management methodology (desirable) To apply, we request that you submit a CV and you will be asked the following four questions: Please describe your experience managing operational delivery in a programme or service. How have you ensured accurate records, CRM updates, and consistent reporting? This role is responsible for the full internship lifecycle, from supporting SMEs to coordinating student recruitment and supporting placements. Describe how you would manage this end to end process to achieve internship KPIs. Give an example of a time you built and maintained relationships with diverse stakeholders (e.g., businesses, universities, students, partners). What approaches did you use to keep engagement strong. Describe your experience using PRINCE2 or another project management methodology. How have you applied structured project management to deliver outcomes or manage risks? Beforesubmittingyour application, we recommend you read the job description andourLife at Surrey handbook to get an insight into working at Surrey. Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 08/03/2026 with interviews taking place in person at Woodhatch Place, Reigate between 17th March and 24th March 2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. We are a disability confident employer which means if you have shared a disability on your application form and haveevidencedyou meet theminimumcriteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day,we'recommitted to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Job Title: Resident Liaison Officer - 6 Month Contract Location: Leicester Hours: Monday - Friday, 40 hours per week Contract: 6 Months (Potential Extension) Key Responsibilities Act as the main point of contact for residents during the sprinkler installation works. Communicate project details to residents, including scope, timelines, and access requirements. Arrange appointments and manage access to individual rooms or areas. Produce and distribute communication materials such as letters, notices, and updates. Support the Site Manager with the smooth running of the project. Manage resident queries or complaints and ensure issues are resolved promptly. Carry out resident visits before, during, and after works to ensure satisfaction. Liaise with subcontractors, the site team, and client representatives. Attend site meetings and provide updates on resident feedback and engagement. Requirements Previous experience as a Resident Liaison Officer or in a similar customer-facing role. Strong communication and interpersonal skills. Good organisational and administrative abilities. Competent with Microsoft Office. Ability to work both independently and as part of a team. If you're interested, please apply with your CV now or call Ashleigh on
Mar 08, 2026
Full time
Job Title: Resident Liaison Officer - 6 Month Contract Location: Leicester Hours: Monday - Friday, 40 hours per week Contract: 6 Months (Potential Extension) Key Responsibilities Act as the main point of contact for residents during the sprinkler installation works. Communicate project details to residents, including scope, timelines, and access requirements. Arrange appointments and manage access to individual rooms or areas. Produce and distribute communication materials such as letters, notices, and updates. Support the Site Manager with the smooth running of the project. Manage resident queries or complaints and ensure issues are resolved promptly. Carry out resident visits before, during, and after works to ensure satisfaction. Liaise with subcontractors, the site team, and client representatives. Attend site meetings and provide updates on resident feedback and engagement. Requirements Previous experience as a Resident Liaison Officer or in a similar customer-facing role. Strong communication and interpersonal skills. Good organisational and administrative abilities. Competent with Microsoft Office. Ability to work both independently and as part of a team. If you're interested, please apply with your CV now or call Ashleigh on
Safety First Officer - West London Local Authority Client £220 per day Umbrella LTD (Inside IR35) 36 Hours per week Temporary Contract Overview of the Role Service Care Solutions are working with a West London Council to recruit a Safety First Officer within their Property & Compliance team. This is a frontline, resident-focused fire safety role supporting a housing portfolio of approximately 17,000 properties. You will be responsible for delivering Person Centred Fire Risk Assessments (PCFRAs) and Personal Emergency Evacuation Plans (PEEPs), working closely with residents, housing teams and partner agencies. The successful candidate will be predominantly based alongside the London Fire Brigade in Hammersmith, strengthening partnership working and delivering a responsive first-line safety service to council residents. This is a challenging and highly visible role requiring integrity, professionalism and a strong commitment to resident engagement. Responsibilities Acting as the key point of contact for fire safety concerns within council housing Receiving and triaging referrals from residents, housing officers and partner agencies Undertaking home visits to carry out Person Centred Fire Risk Assessments (PCFRAs) Developing and implementing Personal Emergency Evacuation Plans (PEEPs) Conducting joint visits with the London Fire Brigade where appropriate Acting as housing caseworker for hoarding cases, working in partnership with Adult Social Care Referring concerns relating to tenancy breaches or occupation issues to Housing Management Monitoring referrals to ensure timely action and escalating where necessary Producing clear, actionable reports identifying trends and recommending improvements Monitoring patterns of fire safety concerns across the housing stock and advising senior managers Promoting fire safety awareness across the housing service and attending resident engagement meetings Ensuring equality, diversity and inclusion are embedded in all resident interactions Maintaining accurate records and ensuring compliance with information governance standards Working flexibly, including occasional evenings and weekends where required Requirements Minimum 3 years' experience in fire safety, housing management or a related compliance role Experience working within social housing and an understanding of tenancy management challenges Knowledge of housing legislation and regulatory frameworks Good understanding of common domestic fire risks and how to mitigate them Experience carrying out risk assessments and developing action plans Strong partnership working skills, particularly with emergency services or statutory agencies Confident managing sensitive and potentially confrontational situations Excellent written and verbal communication skills, with the ability to tailor reports to different audiences IT literate with experience maintaining case records and producing management information Educated to GCSE A-Level / NVQ Level 3 or equivalent experience (Housing qualification desirable) This is an excellent opportunity for an experienced housing or fire safety professional seeking a community-focused role with strong partnership working and tangible resident impact. If you're looking for work but this role isn't for you, please feel free to get in touch with what you're looking for. Contact: James Glover at Service Care Solutions on or via email at
Mar 08, 2026
Seasonal
Safety First Officer - West London Local Authority Client £220 per day Umbrella LTD (Inside IR35) 36 Hours per week Temporary Contract Overview of the Role Service Care Solutions are working with a West London Council to recruit a Safety First Officer within their Property & Compliance team. This is a frontline, resident-focused fire safety role supporting a housing portfolio of approximately 17,000 properties. You will be responsible for delivering Person Centred Fire Risk Assessments (PCFRAs) and Personal Emergency Evacuation Plans (PEEPs), working closely with residents, housing teams and partner agencies. The successful candidate will be predominantly based alongside the London Fire Brigade in Hammersmith, strengthening partnership working and delivering a responsive first-line safety service to council residents. This is a challenging and highly visible role requiring integrity, professionalism and a strong commitment to resident engagement. Responsibilities Acting as the key point of contact for fire safety concerns within council housing Receiving and triaging referrals from residents, housing officers and partner agencies Undertaking home visits to carry out Person Centred Fire Risk Assessments (PCFRAs) Developing and implementing Personal Emergency Evacuation Plans (PEEPs) Conducting joint visits with the London Fire Brigade where appropriate Acting as housing caseworker for hoarding cases, working in partnership with Adult Social Care Referring concerns relating to tenancy breaches or occupation issues to Housing Management Monitoring referrals to ensure timely action and escalating where necessary Producing clear, actionable reports identifying trends and recommending improvements Monitoring patterns of fire safety concerns across the housing stock and advising senior managers Promoting fire safety awareness across the housing service and attending resident engagement meetings Ensuring equality, diversity and inclusion are embedded in all resident interactions Maintaining accurate records and ensuring compliance with information governance standards Working flexibly, including occasional evenings and weekends where required Requirements Minimum 3 years' experience in fire safety, housing management or a related compliance role Experience working within social housing and an understanding of tenancy management challenges Knowledge of housing legislation and regulatory frameworks Good understanding of common domestic fire risks and how to mitigate them Experience carrying out risk assessments and developing action plans Strong partnership working skills, particularly with emergency services or statutory agencies Confident managing sensitive and potentially confrontational situations Excellent written and verbal communication skills, with the ability to tailor reports to different audiences IT literate with experience maintaining case records and producing management information Educated to GCSE A-Level / NVQ Level 3 or equivalent experience (Housing qualification desirable) This is an excellent opportunity for an experienced housing or fire safety professional seeking a community-focused role with strong partnership working and tangible resident impact. If you're looking for work but this role isn't for you, please feel free to get in touch with what you're looking for. Contact: James Glover at Service Care Solutions on or via email at
Career Choices Dewis Gyrfa Ltd
Liverpool, Lancashire
Overview Job Advert At Torus, we're more than a housing provider-we're committed to building strong, thriving communities. We are looking for a dedicated Neighbourhood Officer to join our team in Liverpool. In this role, you'll manage a designated patch of housing stock, delivering high-quality tenancy management services while acting as an ambassador for Torus. You'll work closely with tenants, colleagues, and partner agencies to create safe, sustainable, and welcoming neighbourhoods where people are proud to live. Responsibilities Take ownership of property and tenancy management across your portfolio, providing advice and support to tenants and residents. Manage a wide range of tenancy matters including abandoned properties, relationship breakdowns, unauthorised occupation, subletting, tenancy fraud, and access issues. Conduct estate inspections and tenancy visits, ensuring our homes and neighbourhoods remain safe and well-maintained. Use data and insight to target resources effectively and meet key performance goals. Actively manage anti-social behaviour (ASB) cases, tenancy breaches, and hate crime reports in line with company standards. Collaborate with colleagues, external partners, and elected officials to address local issues and drive estate improvements. Support tenants at risk of tenancy failure by implementing positive interventions or signposting to external support agencies. Promote tenant engagement, ensuring residents have a voice in shaping services and decisions that affect them. Maintain accurate records and stay up to date with housing legislation, policy, and best practice. Qualifications and requirements CIH Level 3 qualification (or willingness to work towards it). Experience in housing management or in delivering services to clients. Strong knowledge of housing legislation and a willingness to stay up to date with developments. Excellent communication skills, with the confidence to challenge non-compliance where necessary. Experience of managing ASB and nuisance cases. A professional, solutions-focused approach with the ability to work at pace. Interview Process The interview will be competency-based, assessing your technical skills, problem-solving abilities, and team collaboration. Interviews will take place at our Liverpool office. Additional Information Each successful applicant will be required to complete the following pre-employment checks before a start date is agreed: Right to work verification, Qualification certificate check, 2x completed references, Occupational Health Questionnaire. Fit For Work DBS check (if required for role). Completion of all new starter documentation including signed T&Cs. We reserve the right to close this advert early if we receive a sufficient number of applications. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Mar 07, 2026
Full time
Overview Job Advert At Torus, we're more than a housing provider-we're committed to building strong, thriving communities. We are looking for a dedicated Neighbourhood Officer to join our team in Liverpool. In this role, you'll manage a designated patch of housing stock, delivering high-quality tenancy management services while acting as an ambassador for Torus. You'll work closely with tenants, colleagues, and partner agencies to create safe, sustainable, and welcoming neighbourhoods where people are proud to live. Responsibilities Take ownership of property and tenancy management across your portfolio, providing advice and support to tenants and residents. Manage a wide range of tenancy matters including abandoned properties, relationship breakdowns, unauthorised occupation, subletting, tenancy fraud, and access issues. Conduct estate inspections and tenancy visits, ensuring our homes and neighbourhoods remain safe and well-maintained. Use data and insight to target resources effectively and meet key performance goals. Actively manage anti-social behaviour (ASB) cases, tenancy breaches, and hate crime reports in line with company standards. Collaborate with colleagues, external partners, and elected officials to address local issues and drive estate improvements. Support tenants at risk of tenancy failure by implementing positive interventions or signposting to external support agencies. Promote tenant engagement, ensuring residents have a voice in shaping services and decisions that affect them. Maintain accurate records and stay up to date with housing legislation, policy, and best practice. Qualifications and requirements CIH Level 3 qualification (or willingness to work towards it). Experience in housing management or in delivering services to clients. Strong knowledge of housing legislation and a willingness to stay up to date with developments. Excellent communication skills, with the confidence to challenge non-compliance where necessary. Experience of managing ASB and nuisance cases. A professional, solutions-focused approach with the ability to work at pace. Interview Process The interview will be competency-based, assessing your technical skills, problem-solving abilities, and team collaboration. Interviews will take place at our Liverpool office. Additional Information Each successful applicant will be required to complete the following pre-employment checks before a start date is agreed: Right to work verification, Qualification certificate check, 2x completed references, Occupational Health Questionnaire. Fit For Work DBS check (if required for role). Completion of all new starter documentation including signed T&Cs. We reserve the right to close this advert early if we receive a sufficient number of applications. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Location: Victoria Gate, Chobham Road, Woking, GU21 6JD Description We are committed to the development of our workforce.This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. This full-time, permanent position has a starting salary of £53,713 per annum based on 36 hours per week. We're delighted to be hiring an experienced and motivated Principal Planning Policy Officer to join our dynamic Minerals and Waste Policy Team. If you're excited by complex challenges, passionate about high quality planning, and want your work to have a visible impact on communities and the environment, this is a fantastic opportunity. You'll join a friendly, collaborative and highly professional team based in Woking (and Reigate) with the flexibility to work in a hybrid way. We are proud of our reputation for high standards, continuous learning, and a genuine commitment to excellence in minerals and waste planning. Our Offer to You 26 days annual leave, rising to 28 after 2 years and 31 after 5 years (plus Bank Holidays) Option to buy up to 10 days of additional annual leave A generous local government salary related pension 5 days of paid carer's leave and 2 volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Wellbeing and lifestyle discounts including gym, travel, and shopping Strong support for continuous professional development The chance to shape Surrey's minerals and waste planning framework Work that makes a real difference to residents, communities and Surrey's environment About the Role Surrey is a uniquely diverse and ambitious county with urban fringe in the north, rural communities in the south, and major national transport corridors including Heathrow and Gatwick. Surrey is: The most wooded county in England Home to the Surrey Hills National Landscape A major contributor to the UK economy Surrey County Council is on an exciting transformation journey. By 2030 we want Surrey to be a place where everyone has a great start in life, lives healthy and fulfilling lives, and no one is left behind. This role is key to that ambition. Shape Surrey's Future. Lead Work That Really Matters. Surrey faces complex, high profile planning challenges - from climate change and biodiversity loss to major growth pressures, extensive Green Belt coverage, and the need for sustainable waste management and secure supply of minerals. As the Principal Planning Policy Officer in the team, you will play a central role in navigating this landscape. You will lead on the preparation of Surrey's first joint Minerals and Waste Local Plan under England's new plan making system, as well as contribute to regional technical groups, evidence work, and stakeholder engagement. This is a role with real influence - shaping long term policy that affects Surrey's people, places and environment for decades to come. Your key responsibilities as a Principal Planning Policy Officer will include: Leading the preparation of the new Minerals and Waste Local Plan and its supporting evidence base. Managing statutory monitoring outputs, including the Local Aggregate Assessment and Authority Monitoring Report. Producing high quality written reports with clear, well reasoned recommendations and presenting work to senior leaders and elected members. Coordinating engagement with minerals and waste operators, elected members, the public and other stakeholders, including digital and high interest public events. Responding to stakeholder enquiries and participating in regional groups such as the South East England Aggregate Working Party, South East Waste Planning Advisory Group and POS Minerals and Waste Policy Advisory Group. Overseeing budgets, procurement and the commissioning and management of specialist consultancy support. Championing a culture of professionalism, transparency and continuous improvement across the team. Coaching, mentoring and supporting officers in their technical, project and professional development. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : A relevant planning related degree (undergraduate or postgraduate) and Chartered RTPI membership (or clear progression toward full membership). Substantial professional experience in planning or a closely related field such as environmental assessment, minerals, waste, transport, engineering, heritage or water management. Strong understanding of England's planning system, including policy development and evidence based decision making. Excellent written and verbal communication skills, with the ability to explain complex issues clearly to varied audiences. Strong digital and data capability, with the ability to use evidence effectively in policy and analysis. Proven ability to work both independently and collaboratively, exercising sound professional judgement under pressure and demonstrating a commitment to continual learning. To apply, we request that you submit a CV and answer the following 4 questions in writing (250 words max per answer): Please describe a project where you led the development, or review, of planning policy or technical evidence. What was your role, how did you ensure the work was robust and well reasoned, and what impact did it have? Please tell us about a time you communicated a complex or sensitive planning issue to a non technical audience. How did you approach it, and what was the outcome? Please give an example of when you exercised sound professional judgement under pressure or in a high profile context. What factors did you consider, and what was the result? Please describe how you have built effective relationships with stakeholders such as operators, partners, or community groups, on a contentious or high interest issue. How did you manage differing viewpoints and maintain trust? Your CV and answers to the above questions should show how you meet the essential criteria listed in our advert and the behaviours we're looking for. Shortlisting for interview will be based on the evidence you provide by way of your CV and answers. The job advert closes at 23:59 on 4th March with interviews to follow shortly after. Before submitting your application, we recommend you read the job description and Our Life at Surrey Handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Dustin Lees, Minerals and Waste Policy Team Leader via email at . We look forward to receiving your application, please click on the apply online button below to submit. This post has beendesignatedas a politically restricted postin accordance withthe Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Mar 07, 2026
Full time
Location: Victoria Gate, Chobham Road, Woking, GU21 6JD Description We are committed to the development of our workforce.This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. This full-time, permanent position has a starting salary of £53,713 per annum based on 36 hours per week. We're delighted to be hiring an experienced and motivated Principal Planning Policy Officer to join our dynamic Minerals and Waste Policy Team. If you're excited by complex challenges, passionate about high quality planning, and want your work to have a visible impact on communities and the environment, this is a fantastic opportunity. You'll join a friendly, collaborative and highly professional team based in Woking (and Reigate) with the flexibility to work in a hybrid way. We are proud of our reputation for high standards, continuous learning, and a genuine commitment to excellence in minerals and waste planning. Our Offer to You 26 days annual leave, rising to 28 after 2 years and 31 after 5 years (plus Bank Holidays) Option to buy up to 10 days of additional annual leave A generous local government salary related pension 5 days of paid carer's leave and 2 volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Wellbeing and lifestyle discounts including gym, travel, and shopping Strong support for continuous professional development The chance to shape Surrey's minerals and waste planning framework Work that makes a real difference to residents, communities and Surrey's environment About the Role Surrey is a uniquely diverse and ambitious county with urban fringe in the north, rural communities in the south, and major national transport corridors including Heathrow and Gatwick. Surrey is: The most wooded county in England Home to the Surrey Hills National Landscape A major contributor to the UK economy Surrey County Council is on an exciting transformation journey. By 2030 we want Surrey to be a place where everyone has a great start in life, lives healthy and fulfilling lives, and no one is left behind. This role is key to that ambition. Shape Surrey's Future. Lead Work That Really Matters. Surrey faces complex, high profile planning challenges - from climate change and biodiversity loss to major growth pressures, extensive Green Belt coverage, and the need for sustainable waste management and secure supply of minerals. As the Principal Planning Policy Officer in the team, you will play a central role in navigating this landscape. You will lead on the preparation of Surrey's first joint Minerals and Waste Local Plan under England's new plan making system, as well as contribute to regional technical groups, evidence work, and stakeholder engagement. This is a role with real influence - shaping long term policy that affects Surrey's people, places and environment for decades to come. Your key responsibilities as a Principal Planning Policy Officer will include: Leading the preparation of the new Minerals and Waste Local Plan and its supporting evidence base. Managing statutory monitoring outputs, including the Local Aggregate Assessment and Authority Monitoring Report. Producing high quality written reports with clear, well reasoned recommendations and presenting work to senior leaders and elected members. Coordinating engagement with minerals and waste operators, elected members, the public and other stakeholders, including digital and high interest public events. Responding to stakeholder enquiries and participating in regional groups such as the South East England Aggregate Working Party, South East Waste Planning Advisory Group and POS Minerals and Waste Policy Advisory Group. Overseeing budgets, procurement and the commissioning and management of specialist consultancy support. Championing a culture of professionalism, transparency and continuous improvement across the team. Coaching, mentoring and supporting officers in their technical, project and professional development. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours : A relevant planning related degree (undergraduate or postgraduate) and Chartered RTPI membership (or clear progression toward full membership). Substantial professional experience in planning or a closely related field such as environmental assessment, minerals, waste, transport, engineering, heritage or water management. Strong understanding of England's planning system, including policy development and evidence based decision making. Excellent written and verbal communication skills, with the ability to explain complex issues clearly to varied audiences. Strong digital and data capability, with the ability to use evidence effectively in policy and analysis. Proven ability to work both independently and collaboratively, exercising sound professional judgement under pressure and demonstrating a commitment to continual learning. To apply, we request that you submit a CV and answer the following 4 questions in writing (250 words max per answer): Please describe a project where you led the development, or review, of planning policy or technical evidence. What was your role, how did you ensure the work was robust and well reasoned, and what impact did it have? Please tell us about a time you communicated a complex or sensitive planning issue to a non technical audience. How did you approach it, and what was the outcome? Please give an example of when you exercised sound professional judgement under pressure or in a high profile context. What factors did you consider, and what was the result? Please describe how you have built effective relationships with stakeholders such as operators, partners, or community groups, on a contentious or high interest issue. How did you manage differing viewpoints and maintain trust? Your CV and answers to the above questions should show how you meet the essential criteria listed in our advert and the behaviours we're looking for. Shortlisting for interview will be based on the evidence you provide by way of your CV and answers. The job advert closes at 23:59 on 4th March with interviews to follow shortly after. Before submitting your application, we recommend you read the job description and Our Life at Surrey Handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Dustin Lees, Minerals and Waste Policy Team Leader via email at . We look forward to receiving your application, please click on the apply online button below to submit. This post has beendesignatedas a politically restricted postin accordance withthe Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
An exceptional opportunity has arisen for you to step into a pivotal senior leadership position as Interim Head of Financial Planning within Local Government Authority based in the West Midlands. This role offers the chance to shape and influence the financial future of a major council, reporting directly to the Director of Finance and acting as a trusted advisor to Members, the Corporate Leadership Team, and Directorate Heads of Finance. What you'll do: As Interim Head of Financial Planning, you will play a central role in shaping how financial resources are managed across all areas of this large public sector organisation. Your day-to-day responsibilities will see you leading a talented team focused on providing insightful analysis, robust reporting, and strategic advice that supports both immediate operational needs and long-term ambitions. You will work closely with senior leaders to ensure that all financial planning activities, from budget setting to monitoring, are executed with precision and transparency. Your ability to foster collaboration between directorates will be essential in driving forward continuous improvement initiatives that enhance service delivery for residents. By developing forward-thinking financial strategies and maintaining strong governance frameworks, you will help secure sustainable funding streams while ensuring compliance with statutory requirements. Your expertise in stakeholder engagement will enable you to build productive relationships both internally and externally, empowering communities through coordinated service delivery. Ultimately, your success in this role will be measured by your capacity to deliver value for money solutions that underpin organisational resilience during periods of change. Lead a dedicated team responsible for delivering comprehensive financial planning, reporting, control, support, insight, and advice for stakeholders across the council. Oversee the development and implementation of the Medium-Term Financial Plan as well as annual budget setting processes and in-year budget monitoring activities. Provide expert support to the Section 151 Officer and Finance Leadership Team in achieving key financial objectives while maintaining commercial awareness on projects and partnerships. Shape strategic direction by contributing to the Corporate Plan and playing an integral role in delivering finance plans that align with organisational goals. Drive continuous service improvement by championing constructive scrutiny, promoting collaborative working practices across Finance teams and external stakeholders. Develop key financial strategies such as the Medium-Term Financial Strategy to ensure long-term sustainability and value for money. Maintain rigorous budgetary control systems that guarantee effective use of resources while supporting outcome-based commissioning initiatives. Promote good governance by ensuring integrity in financial systems through robust controls, accurate record-keeping, and timely reporting mechanisms. Engage proactively with senior stakeholders including partner organisations, government departments, suppliers, banks, brokers and represent the council on national or regional working groups. Lead complex negotiations on contracts and funding agreements under the direction of the Deputy Section 151 Officer while investigating innovative financing methodologies. What you bring: Demonstrated experience leading finance teams within large or complex organisations where advanced interpersonal skills have been used to inspire high performance levels among colleagues. Proven track record providing professional advice at a strategic level supporting decision-making processes through clear written and verbal communication. Extensive background in financial planning or strategy development including identifying funding sources, forecasting income streams, and managing budgets effectively. Ability to understand political processes alongside an appreciation for managing politically sensitive issues within local government environments. Experience translating strategic objectives into actionable operational targets while prioritising workloads under pressure in rapidly changing circumstances. Deep understanding of governance frameworks relevant to local government operations including laws, regulations, statutory reporting requirements and their practical application. Capability to lead change management initiatives aimed at enhancing departmental performance whilst promoting efficiency improvements across services. Commercial awareness applied to projects involving partner organisations; adept at negotiating complex agreements that secure funding or deliver value-added outcomes. Commitment to upholding equity, diversity, inclusion policies throughout all aspects of workforce planning and policy development activities. Possession of CCAB or equivalent professional financial accreditation demonstrating technical proficiency required for this senior post. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Mar 06, 2026
Seasonal
An exceptional opportunity has arisen for you to step into a pivotal senior leadership position as Interim Head of Financial Planning within Local Government Authority based in the West Midlands. This role offers the chance to shape and influence the financial future of a major council, reporting directly to the Director of Finance and acting as a trusted advisor to Members, the Corporate Leadership Team, and Directorate Heads of Finance. What you'll do: As Interim Head of Financial Planning, you will play a central role in shaping how financial resources are managed across all areas of this large public sector organisation. Your day-to-day responsibilities will see you leading a talented team focused on providing insightful analysis, robust reporting, and strategic advice that supports both immediate operational needs and long-term ambitions. You will work closely with senior leaders to ensure that all financial planning activities, from budget setting to monitoring, are executed with precision and transparency. Your ability to foster collaboration between directorates will be essential in driving forward continuous improvement initiatives that enhance service delivery for residents. By developing forward-thinking financial strategies and maintaining strong governance frameworks, you will help secure sustainable funding streams while ensuring compliance with statutory requirements. Your expertise in stakeholder engagement will enable you to build productive relationships both internally and externally, empowering communities through coordinated service delivery. Ultimately, your success in this role will be measured by your capacity to deliver value for money solutions that underpin organisational resilience during periods of change. Lead a dedicated team responsible for delivering comprehensive financial planning, reporting, control, support, insight, and advice for stakeholders across the council. Oversee the development and implementation of the Medium-Term Financial Plan as well as annual budget setting processes and in-year budget monitoring activities. Provide expert support to the Section 151 Officer and Finance Leadership Team in achieving key financial objectives while maintaining commercial awareness on projects and partnerships. Shape strategic direction by contributing to the Corporate Plan and playing an integral role in delivering finance plans that align with organisational goals. Drive continuous service improvement by championing constructive scrutiny, promoting collaborative working practices across Finance teams and external stakeholders. Develop key financial strategies such as the Medium-Term Financial Strategy to ensure long-term sustainability and value for money. Maintain rigorous budgetary control systems that guarantee effective use of resources while supporting outcome-based commissioning initiatives. Promote good governance by ensuring integrity in financial systems through robust controls, accurate record-keeping, and timely reporting mechanisms. Engage proactively with senior stakeholders including partner organisations, government departments, suppliers, banks, brokers and represent the council on national or regional working groups. Lead complex negotiations on contracts and funding agreements under the direction of the Deputy Section 151 Officer while investigating innovative financing methodologies. What you bring: Demonstrated experience leading finance teams within large or complex organisations where advanced interpersonal skills have been used to inspire high performance levels among colleagues. Proven track record providing professional advice at a strategic level supporting decision-making processes through clear written and verbal communication. Extensive background in financial planning or strategy development including identifying funding sources, forecasting income streams, and managing budgets effectively. Ability to understand political processes alongside an appreciation for managing politically sensitive issues within local government environments. Experience translating strategic objectives into actionable operational targets while prioritising workloads under pressure in rapidly changing circumstances. Deep understanding of governance frameworks relevant to local government operations including laws, regulations, statutory reporting requirements and their practical application. Capability to lead change management initiatives aimed at enhancing departmental performance whilst promoting efficiency improvements across services. Commercial awareness applied to projects involving partner organisations; adept at negotiating complex agreements that secure funding or deliver value-added outcomes. Commitment to upholding equity, diversity, inclusion policies throughout all aspects of workforce planning and policy development activities. Possession of CCAB or equivalent professional financial accreditation demonstrating technical proficiency required for this senior post. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
We are looking for a motivated and personable Resident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis. At Fulkers Bailey Russell, we're not just about delivering projects - we're a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services and support sustainability and most importantly, empower and prioritise our people. As a proud B Corp, we're committed to high standardsof social and environmental performance and making the journey smooth and successful for our clients. We're big enough to lead complex, high profile projects, yet small enough to genuinely support and care for our employees - our 'Fulkers people'. What does the role involve? As a Resident Liaison Officer, you will be responsible for resident liaison, engagement and decanting to maximise the success of various client programmes in London. Responsibilities Work with the RLO Manager and PM team to deliver a complex decant programme, meeting tight deadlines while minimising disruption to residents Record, monitor and report on programme progress and take action to mitigate risks and investigate resident complaints Collaborate with contractor resident liaison teams to support households struggling with the programme and agree practical solutions Provide regular reporting on risks, issues and key tasks to avoid delays to the refurbishment programme Review and support the resident engagement strategy, ensuring clear, consistent communication Manage the decanting process, ensuring resident needs and off site decant requirements are met for each programme phase Maintain a resident contact database to monitor engagement and identify residents requiring additional support Act as a key liaison between residents, contractors and developers, ensuring accurate and up to date information is shared Work flexibly between office and construction site locations Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures Endeavour to improve our social and environmental impact Any other duties as reasonably required of my role Qualifications Experience of consulting and maximizing engagement with residents Management of large scaled decanting programmes Planning and organisational skills Ability to work flexibly with limited supervision, setting your own targets and achieving experience of engaging and consulting with residents Implement resident engagement plans to maximise resident engagement Excellent communication skills both oral and written Benefits Joining Fulkers means more than just joininga great team-it's an exciting journey filled with rewarding benefits! 33 days holiday (including bank holidays), plus an extra paid day off for your birthday and Christmas shutdown Option to buy or carry over up to 5 additional holiday days annually Private health cover from day one Enhanced maternity, paternity leave Charitable volunteer day Agile working policy Annual discretionary bonus and salary review Company pension scheme Employee Assistance Program Cycle to work scheme Access to a wellbeing app and online learning platform Career development, chartership support and training opportunities Internal recruitment referral bonus scheme Fulkers Bailey Russell is now a Certified B Corporation, meeting high standardsof social and environmental performance. We're dedicated to fostering a diverse and inclusive workplace - diversity in our team leads to creativity, innovation, and better business outcomes, and we promote equal employment opportunities to all qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Join us and be part of a team that values and celebrates diversity.
Mar 06, 2026
Full time
We are looking for a motivated and personable Resident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis. At Fulkers Bailey Russell, we're not just about delivering projects - we're a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services and support sustainability and most importantly, empower and prioritise our people. As a proud B Corp, we're committed to high standardsof social and environmental performance and making the journey smooth and successful for our clients. We're big enough to lead complex, high profile projects, yet small enough to genuinely support and care for our employees - our 'Fulkers people'. What does the role involve? As a Resident Liaison Officer, you will be responsible for resident liaison, engagement and decanting to maximise the success of various client programmes in London. Responsibilities Work with the RLO Manager and PM team to deliver a complex decant programme, meeting tight deadlines while minimising disruption to residents Record, monitor and report on programme progress and take action to mitigate risks and investigate resident complaints Collaborate with contractor resident liaison teams to support households struggling with the programme and agree practical solutions Provide regular reporting on risks, issues and key tasks to avoid delays to the refurbishment programme Review and support the resident engagement strategy, ensuring clear, consistent communication Manage the decanting process, ensuring resident needs and off site decant requirements are met for each programme phase Maintain a resident contact database to monitor engagement and identify residents requiring additional support Act as a key liaison between residents, contractors and developers, ensuring accurate and up to date information is shared Work flexibly between office and construction site locations Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures Endeavour to improve our social and environmental impact Any other duties as reasonably required of my role Qualifications Experience of consulting and maximizing engagement with residents Management of large scaled decanting programmes Planning and organisational skills Ability to work flexibly with limited supervision, setting your own targets and achieving experience of engaging and consulting with residents Implement resident engagement plans to maximise resident engagement Excellent communication skills both oral and written Benefits Joining Fulkers means more than just joininga great team-it's an exciting journey filled with rewarding benefits! 33 days holiday (including bank holidays), plus an extra paid day off for your birthday and Christmas shutdown Option to buy or carry over up to 5 additional holiday days annually Private health cover from day one Enhanced maternity, paternity leave Charitable volunteer day Agile working policy Annual discretionary bonus and salary review Company pension scheme Employee Assistance Program Cycle to work scheme Access to a wellbeing app and online learning platform Career development, chartership support and training opportunities Internal recruitment referral bonus scheme Fulkers Bailey Russell is now a Certified B Corporation, meeting high standardsof social and environmental performance. We're dedicated to fostering a diverse and inclusive workplace - diversity in our team leads to creativity, innovation, and better business outcomes, and we promote equal employment opportunities to all qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Join us and be part of a team that values and celebrates diversity.
