4 jobs found

Permanent Full Time We are looking for a motivated Resident Liaison Officer to join our team. You will be travelling in and around Hackney E2 and E8 area. About the role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you llbe responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You must hold a clean full UK driving licence for a minimum of 12 months and you will be willing to travel between sites. You will have experience as a Resident Liaison Officer or similar project administration experiencewith a main contractor for planned works. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOPand a Level 3 in Customer Service or equivalentis desirable but not essential to the role. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Accommodation Solutions Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 1+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £20.86 per hour Job Ref: (phone number removed) Job Responsibilities Help improve temporary housing and resettlement services. Advise on moving from temporary to permanent housing. Check if accommodation is suitable and handle issues. Resolve complaints and support tenancy issues. Manage complex cases and prepare for legal challenges. Follow policies to place people in suitable housing. Ensure lettings meet legal and council standards. Manage storage and removal of goods. Answer accommodation queries. Work with teams to find suitable properties. Complete necessary housing forms. Refer for additional support services if needed. Visit households to give advice and manage expectations. Support informed housing choices. Encourage tenancy compliance and address breaches. Review temporary housing use for budget efficiency. Investigate abandoned or misused accommodation. Manage account closures and key returns. Issue notices and work with legal teams. Respond to inquiries and complaints promptly. Contribute to improving policies and services. Maintain positive client and stakeholder relationships. Keep accurate service records. Participate in relevant projects. Ensure health and safety training is attended. Person Specifications Must Have: Knowledge of homelessness and welfare policies. Understanding of housing needs and legislation. Experience with frontline services for homeless people. Good communication skills. Ability to manage workload independently. Commitment to equality and understanding diverse needs. Nice to Have: Experience communicating at all levels. Ability to relate objectives to services. Experience in solving service issues. DISCLAIMER : By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.

Resettlement Officer Temp Role - Torbay Area 38 Hour Week - 28 days holidays increasing - Weekly Paid - Parking Permit - Temp role until March 2026, could be longer. Our client is looking for someone to join their Community Safety Team within Communities and Customer Service for Vulnerable Adults in the Torbay Area. Main purpose of the role is to work with Vulnerable Adults with complexed issues to find them Accommodation. Duties will involve: To find Accommodation in order to reduce Homelessness in the Torbay area Carry Out Welfare Checks Regular contact with Housing Departments and Local Registered Land Lords to find Accommodation Liaise with different Agencies such as Hostels, Drug & Alcohol Probation, Housing Departments & Local Land Lords Work out in the field in order to Engage with, Risk Assess and take corrective action as required Work around the whole of the Torbay Area Maybe required to work from 6am on the Out Reach Program Skills required Full Driving License (for Company Vehicle Use) Ability to Engage, Listen, Empathise and Connect with Clients Ability to deal with complex issues such as Mental Health and Drug & Alcohol Abuse Have excellent People Skills Calm, Patient attitude To follow instruction and Protocols as required A full Enhance DBS is required for this role To find out how you can make a difference to People s lives in this crucial position please call Jackie Carson on (phone number removed) or send your CV to (url removed)

We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions. You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent. The Role Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act. Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety. Support households to make informed choices, bid effectively for available housing, and access move-on options. Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate. Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases. Prepare documentation and reports for legal proceedings, reviews, and internal panels. Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities. Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs. Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates. Support service improvement by contributing to housing policy development, case reviews, and performance reporting. Key Requirements Proven experience in housing, homelessness prevention, or temporary accommodation services. Strong understanding of homelessness legislation, housing pathways, and tenancy management. Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners. Experience managing sensitive and complex cases with professionalism and empathy. Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar). Ability to work in a fast-paced environment, managing competing priorities effectively. Strong problem-solving, decision-making, and organisational skills. A collaborative, resident-focused approach with a commitment to service excellence. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .