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resettlement officer
Adecco
Housing Tenancy Officer
Adecco Hounslow, London
Job Title: Housing Tenancy Officer Location: Hounslow, West London - Hybrid working (3 days office/visits, 2 days remote) Hourly rate £21.91 PAYE / £29.15 Umbrella per hour Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are seeking an experienced Housing & Tenancy Officer to join our team and act as the primary point of contact for residents across a patch of approximately 700-800 general needs properties . This is a fast-paced and varied role where you will be responsible for delivering high-quality tenancy management services and ensuring compliance with relevant legislation and organisational policies. Key Responsibilities Manage a designated patch of general needs tenants, providing responsive and proactive tenancy support. Oversee mutual exchanges and successions in line with current legislation. Carry out tenancy audits across 20-30% of your stock annually. Complete resettlement visits , 9-month tenancy checks , and other routine visits. Monitor and support compliance with gas safety requirements . Handle low-level antisocial behaviour (ASB) issues and support residents with more complex cases . Work closely with the legal team on the collaborative management of legal cases . Partner with key internal teams including Income, Tenancy Sustainment, and ASB, as well as wider services and stakeholders. About You You are an experienced Housing Officer who can confidently manage a diverse workload and "hit the ground running." You have a strong understanding of housing legislation , tenancy procedures , and best practice. You are collaborative, resilient, and committed to delivering excellent resident-focused services. Although training will be provided on internal housing systems and council processes, a solid foundation in tenancy management is essential. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Mar 31, 2026
Seasonal
Job Title: Housing Tenancy Officer Location: Hounslow, West London - Hybrid working (3 days office/visits, 2 days remote) Hourly rate £21.91 PAYE / £29.15 Umbrella per hour Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are seeking an experienced Housing & Tenancy Officer to join our team and act as the primary point of contact for residents across a patch of approximately 700-800 general needs properties . This is a fast-paced and varied role where you will be responsible for delivering high-quality tenancy management services and ensuring compliance with relevant legislation and organisational policies. Key Responsibilities Manage a designated patch of general needs tenants, providing responsive and proactive tenancy support. Oversee mutual exchanges and successions in line with current legislation. Carry out tenancy audits across 20-30% of your stock annually. Complete resettlement visits , 9-month tenancy checks , and other routine visits. Monitor and support compliance with gas safety requirements . Handle low-level antisocial behaviour (ASB) issues and support residents with more complex cases . Work closely with the legal team on the collaborative management of legal cases . Partner with key internal teams including Income, Tenancy Sustainment, and ASB, as well as wider services and stakeholders. About You You are an experienced Housing Officer who can confidently manage a diverse workload and "hit the ground running." You have a strong understanding of housing legislation , tenancy procedures , and best practice. You are collaborative, resilient, and committed to delivering excellent resident-focused services. Although training will be provided on internal housing systems and council processes, a solid foundation in tenancy management is essential. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Sanctuary Personnel
Social Worker - Prison
Sanctuary Personnel Rochester, Kent
JOB 791d94d2 Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for an Experienced Prison Delegated Social Worker within the HMP Cookham Wood Team to work full time based in Medway. The salary for this permanent Experienced Prison Delegated Social Worker job is up to £44,567 per annum. Main duties: Provide expert safeguarding advice and guidance to Senior Managers within the setting. Advise Senior YCS Managers on all Child Protection issues, both legal as well as practice issues. Assist in the development and updating of children's safeguarding policies and procedures within the establishment including for children visiting the establishment. Attendance at meetings relevant to the area of work including YOI Safeguarding Meetings and Resettlement Planning and Review Meetings and LAC Meetings for those children and young people with whom the dedicated social workers may be actively involved. Social Workers will prioritise children in most ned and support resettlement practitioners with all others. Develop links vis the Resettlement Practitioners and home YOTs with relevant partnership working e.g. Local Authorities, Police, Health, Probation to ensure clarity of roles and responsibilities and to secure the best outcomes for children and young people. Develop and maintain effective links between establishment and Local Authorities both home and host in liaison with the Resettlement Practitioners and YOT. In doing so work in conjunction with Independent Reviewing Officers (IROs) to ensure that Local Authorities meet their responsibilities towards children in custody and at release. Promote a child-first approach and share professional knowledge to all staff working within the YOI, in training and in support of ensuring that the needs rights and entitlements of Looked After Children and Care Leavers are considered as defined in legislation and regulation. To participate in supervision and one to one Performance Development Reviews and contribute to the identification of own and team development needs. At the discretion of the Head of Service and/or Manager, such other activities as may from time-to-time be required to ensure the needs of the service are met. Requirements of this Experienced Prison Delegated Social Worker job: Social work qualification with registration with Social Work England. Experience in managing social work caseloads and supervising others. Experience in working with adults in a social care context. Experience of community and/or group work. Knowledge of adult health and social care systems, agencies, and relevant legislation. Contact: This Experienced Prison Delegated Social Worker job is advertised by Charlie Reeve; if you are interested in this position please click above to apply now. Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements. As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning 'Best Candidate Care' at the Recruiter Awards as well being a two-time finalist for the same award. Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI). With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process. Reasonable Adjustments: If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.
Mar 30, 2026
Full time
JOB 791d94d2 Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for an Experienced Prison Delegated Social Worker within the HMP Cookham Wood Team to work full time based in Medway. The salary for this permanent Experienced Prison Delegated Social Worker job is up to £44,567 per annum. Main duties: Provide expert safeguarding advice and guidance to Senior Managers within the setting. Advise Senior YCS Managers on all Child Protection issues, both legal as well as practice issues. Assist in the development and updating of children's safeguarding policies and procedures within the establishment including for children visiting the establishment. Attendance at meetings relevant to the area of work including YOI Safeguarding Meetings and Resettlement Planning and Review Meetings and LAC Meetings for those children and young people with whom the dedicated social workers may be actively involved. Social Workers will prioritise children in most ned and support resettlement practitioners with all others. Develop links vis the Resettlement Practitioners and home YOTs with relevant partnership working e.g. Local Authorities, Police, Health, Probation to ensure clarity of roles and responsibilities and to secure the best outcomes for children and young people. Develop and maintain effective links between establishment and Local Authorities both home and host in liaison with the Resettlement Practitioners and YOT. In doing so work in conjunction with Independent Reviewing Officers (IROs) to ensure that Local Authorities meet their responsibilities towards children in custody and at release. Promote a child-first approach and share professional knowledge to all staff working within the YOI, in training and in support of ensuring that the needs rights and entitlements of Looked After Children and Care Leavers are considered as defined in legislation and regulation. To participate in supervision and one to one Performance Development Reviews and contribute to the identification of own and team development needs. At the discretion of the Head of Service and/or Manager, such other activities as may from time-to-time be required to ensure the needs of the service are met. Requirements of this Experienced Prison Delegated Social Worker job: Social work qualification with registration with Social Work England. Experience in managing social work caseloads and supervising others. Experience in working with adults in a social care context. Experience of community and/or group work. Knowledge of adult health and social care systems, agencies, and relevant legislation. Contact: This Experienced Prison Delegated Social Worker job is advertised by Charlie Reeve; if you are interested in this position please click above to apply now. Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements. As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning 'Best Candidate Care' at the Recruiter Awards as well being a two-time finalist for the same award. Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI). With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process. Reasonable Adjustments: If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.
IRIS Recruitment
Resettlement Officer - Part Time 18 hours
IRIS Recruitment Bury, Lancashire
Resettlement Officer - Part Time 18 hours Location: Castlecroft - Bury Salary: £26, 968 - Pro Rata - Pay Award Pending (1/4/26) Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on move on, resettlement work and creating strong partnerships with landlords that will lead to increased move on and homelessness prevention. What you'll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a move on plan to build on or address these, including coaching and assisting customers to achieve greater independence; To encourage community cohesion, identifying opportunities for individuals to come together, share their experiences, culture and celebrate diversity. To assist customers to access other agencies and their services and know of the services within the wider community; To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; and understand the different types of tenure. To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To develop and maintain effective working relationships with peers in relevant organisations or agencies to ensure customers are properly supported in accordance with their identified plans; To create partnerships with social landlords, private landlords and explore various different options for the tenants What you'll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths Evidence of well-developed IT and keyboard skills Hold a full UK driving license and have access to a vehicle for use at work. What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Experience of working in Housing Management is desirable. Experience of move on and resettlement work is required Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Good written and verbal communication. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and our client) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages Our client believes the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. "Our client is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in our clients Safeguarding Policy & Recruitment Policy on our website". Closing date: 8th April 2026 Shortlist date: 9th April 2026 Interview date: TBC
Mar 29, 2026
Full time
Resettlement Officer - Part Time 18 hours Location: Castlecroft - Bury Salary: £26, 968 - Pro Rata - Pay Award Pending (1/4/26) Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on move on, resettlement work and creating strong partnerships with landlords that will lead to increased move on and homelessness prevention. What you'll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a move on plan to build on or address these, including coaching and assisting customers to achieve greater independence; To encourage community cohesion, identifying opportunities for individuals to come together, share their experiences, culture and celebrate diversity. To assist customers to access other agencies and their services and know of the services within the wider community; To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; and understand the different types of tenure. To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To develop and maintain effective working relationships with peers in relevant organisations or agencies to ensure customers are properly supported in accordance with their identified plans; To create partnerships with social landlords, private landlords and explore various different options for the tenants What you'll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths Evidence of well-developed IT and keyboard skills Hold a full UK driving license and have access to a vehicle for use at work. What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Experience of working in Housing Management is desirable. Experience of move on and resettlement work is required Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Good written and verbal communication. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and our client) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages Our client believes the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. "Our client is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in our clients Safeguarding Policy & Recruitment Policy on our website". Closing date: 8th April 2026 Shortlist date: 9th April 2026 Interview date: TBC
Ackerman Pierce
Resettlement and Move On Officer
Ackerman Pierce Slough, Berkshire
We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!
Mar 26, 2026
Seasonal
We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!
Ackerman Pierce
Lettings Officer
Ackerman Pierce Slough, Berkshire
We are seeking a motivated and experienced Resettlement & Move-On Officer to join our Housing Services team. You will play a key role in supporting households living in temporary accommodation to move into sustainable, longer-term housing, primarily within the Private Rented Sector (PRS) . The successful candidate will work closely with landlords, letting agents, and partner agencies to secure suitable housing options, support tenancy sustainment, and help the council discharge its homelessness duties. Key Responsibilities Support households in temporary accommodation to secure long-term PRS tenancies Develop and implement personalised housing plans to promote move-on and independence Engage, negotiate, and maintain positive relationships with landlords, letting agents, and accommodation providers Provide advice to tenants on tenancy readiness, affordability, and sustaining their tenancy Manage a caseload of households, monitoring progress and updating plans as needed Collaborate with internal housing teams and external partners to ensure smooth resettlement Support families with education, employment, and wider wellbeing needs during resettlement Ensure all activity complies with relevant legislation, council policies, and safeguarding requirements Person Specification Essential: Experience in housing, homelessness prevention, or resettlement work Strong knowledge of housing legislation, tenancy rights, and the PRS Excellent landlord engagement and negotiation skills Ability to manage caseloads effectively and deliver personalised support Strong communication, organisational, and problem-solving skills Empathy and resilience when working with vulnerable clients If you have the relevant skills then please apply today
Mar 25, 2026
Seasonal
We are seeking a motivated and experienced Resettlement & Move-On Officer to join our Housing Services team. You will play a key role in supporting households living in temporary accommodation to move into sustainable, longer-term housing, primarily within the Private Rented Sector (PRS) . The successful candidate will work closely with landlords, letting agents, and partner agencies to secure suitable housing options, support tenancy sustainment, and help the council discharge its homelessness duties. Key Responsibilities Support households in temporary accommodation to secure long-term PRS tenancies Develop and implement personalised housing plans to promote move-on and independence Engage, negotiate, and maintain positive relationships with landlords, letting agents, and accommodation providers Provide advice to tenants on tenancy readiness, affordability, and sustaining their tenancy Manage a caseload of households, monitoring progress and updating plans as needed Collaborate with internal housing teams and external partners to ensure smooth resettlement Support families with education, employment, and wider wellbeing needs during resettlement Ensure all activity complies with relevant legislation, council policies, and safeguarding requirements Person Specification Essential: Experience in housing, homelessness prevention, or resettlement work Strong knowledge of housing legislation, tenancy rights, and the PRS Excellent landlord engagement and negotiation skills Ability to manage caseloads effectively and deliver personalised support Strong communication, organisational, and problem-solving skills Empathy and resilience when working with vulnerable clients If you have the relevant skills then please apply today
Pertemps London
Sheltered Housing Officer (Temp: London)
Pertemps London
Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of an experienced and customer focused Sheltered Housing Officer on a long term temporary basis. This is an exciting opportunity to deliver an enhanced tenancy and estate management service supporting older and vulnerable residents within sheltered housing schemes. Location: London Pay: £22 - £22.18 PAYE Working Arrangement: Full-time (x5 days on Site) The role focuses on improving the quality of life for residents, maintaining safe and well managed schemes, and ensuring tenants can access the full range of housing and support services available to them. Key Responsibilities Enhanced Housing & Support Services Deliver a comprehensive and proactive housing management service tailored to older and vulnerable residents. Support tenants to maintain their tenancy and access essential services and interventions. Facilitate social activities and promote community engagement within schemes. Scheme & Estate Management Conduct regular inspections to ensure schemes remain safe, secure, clean, and well maintained. Act as the primary point of contact for repairs for residents unable to report issues themselves. Coordinate a handy-person service for tailored property support. Tenancy & Lettings Management Manage the full lettings process: viewings, voids, sign ups, resettlement, and tenancy changes. Identify and report tenancy breaches, anti-social behaviour, and illegal occupancy. Provide clear information to new customers about scheme facilities and tenancy matters. Rent Management Maximise rental income by proactively managing rent accounts. Alert tenants to rent arrears, provide advice on payment methods, and signpost benefits support. Prepare and deliver rent-related correspondence and notices as required. Compliance, Safety & Service Improvement Ensure all activities align with organisational policies, procedures, and safeguarding principles. Record key tasks, monitor performance data, and contribute to continuous service improvement. Build strong relationships with internal teams, partners, residents' groups, care providers, and local organisations. Essential Qualifications & Experience GCSE/O Level, NVQ Level 3, or equivalent experience. Experience in a customer facing role, ideally with older or vulnerable customers. Understanding of housing management and safeguarding principles. Confident using IT systems to record and retrieve information quickly and accurately. Skills & Personal Attributes Highly organised and able to work flexibly under pressure. Excellent verbal and written communication skills, with a sensitive and empathetic approach. Strong customer care ethos and commitment to delivering high quality services. Problem-solver with good judgement and decision-making ability. Self motivated, persuasive, and able to work well both independently and in a team. Ready to make a real impact in sheltered housing? Apply Now and take the next step in your career.
Mar 24, 2026
Full time
Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of an experienced and customer focused Sheltered Housing Officer on a long term temporary basis. This is an exciting opportunity to deliver an enhanced tenancy and estate management service supporting older and vulnerable residents within sheltered housing schemes. Location: London Pay: £22 - £22.18 PAYE Working Arrangement: Full-time (x5 days on Site) The role focuses on improving the quality of life for residents, maintaining safe and well managed schemes, and ensuring tenants can access the full range of housing and support services available to them. Key Responsibilities Enhanced Housing & Support Services Deliver a comprehensive and proactive housing management service tailored to older and vulnerable residents. Support tenants to maintain their tenancy and access essential services and interventions. Facilitate social activities and promote community engagement within schemes. Scheme & Estate Management Conduct regular inspections to ensure schemes remain safe, secure, clean, and well maintained. Act as the primary point of contact for repairs for residents unable to report issues themselves. Coordinate a handy-person service for tailored property support. Tenancy & Lettings Management Manage the full lettings process: viewings, voids, sign ups, resettlement, and tenancy changes. Identify and report tenancy breaches, anti-social behaviour, and illegal occupancy. Provide clear information to new customers about scheme facilities and tenancy matters. Rent Management Maximise rental income by proactively managing rent accounts. Alert tenants to rent arrears, provide advice on payment methods, and signpost benefits support. Prepare and deliver rent-related correspondence and notices as required. Compliance, Safety & Service Improvement Ensure all activities align with organisational policies, procedures, and safeguarding principles. Record key tasks, monitor performance data, and contribute to continuous service improvement. Build strong relationships with internal teams, partners, residents' groups, care providers, and local organisations. Essential Qualifications & Experience GCSE/O Level, NVQ Level 3, or equivalent experience. Experience in a customer facing role, ideally with older or vulnerable customers. Understanding of housing management and safeguarding principles. Confident using IT systems to record and retrieve information quickly and accurately. Skills & Personal Attributes Highly organised and able to work flexibly under pressure. Excellent verbal and written communication skills, with a sensitive and empathetic approach. Strong customer care ethos and commitment to delivering high quality services. Problem-solver with good judgement and decision-making ability. Self motivated, persuasive, and able to work well both independently and in a team. Ready to make a real impact in sheltered housing? Apply Now and take the next step in your career.
Adecco
Interim Temporary Accommodation Housing Officer
Adecco Newham, Northumberland
Client Local Authority in Newham Job Title Interim Temporary Accommodation Housing Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location HYBRID WORKING-Office based 3 days a week from Dockside,Newham Description Key Requirements: Strong negotiation skills to secure improved TA rates with housing suppliers and to support step-down conversations with households. Experience working in local government housing or related homelessness/TA services, with a clear understanding of TA pressures faced by LAs. Proven ability to conduct case reviews, identify opportunities for cost reduction, and progress step-down pathways. Ability to actively source and progress Private Rented Sector (PRS) options as part of planned move-on from TA. Experience supporting resettlement and PRS move-on, including working with households to overcome barriers and engaging with landlords and agents. Comfortable working to weekly targets, with a sharp focus on the top 100 highest-cost cases followed by subsequent cohorts. Self-starter able to work independently, manage competing priorities, and maintain momentum without close supervision. Agile and adaptable, able to switch between negotiation, case review, supplier engagement, and resident-facing work as required. Strong communication skills, with the ability to build rapport quickly and work collaboratively with internal teams and external providers. Analytical mindset to track progress, identify trends, and contribute to TA cost-reduction strategies. Ability to manage sensitive conversations with professionalism and empathy, particularly in relation to move-on and step-down options for households. Outcome-focused, pragmatic, and resilient in a fast-paced, high-pressure environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 04, 2026
Contractor
Client Local Authority in Newham Job Title Interim Temporary Accommodation Housing Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location HYBRID WORKING-Office based 3 days a week from Dockside,Newham Description Key Requirements: Strong negotiation skills to secure improved TA rates with housing suppliers and to support step-down conversations with households. Experience working in local government housing or related homelessness/TA services, with a clear understanding of TA pressures faced by LAs. Proven ability to conduct case reviews, identify opportunities for cost reduction, and progress step-down pathways. Ability to actively source and progress Private Rented Sector (PRS) options as part of planned move-on from TA. Experience supporting resettlement and PRS move-on, including working with households to overcome barriers and engaging with landlords and agents. Comfortable working to weekly targets, with a sharp focus on the top 100 highest-cost cases followed by subsequent cohorts. Self-starter able to work independently, manage competing priorities, and maintain momentum without close supervision. Agile and adaptable, able to switch between negotiation, case review, supplier engagement, and resident-facing work as required. Strong communication skills, with the ability to build rapport quickly and work collaboratively with internal teams and external providers. Analytical mindset to track progress, identify trends, and contribute to TA cost-reduction strategies. Ability to manage sensitive conversations with professionalism and empathy, particularly in relation to move-on and step-down options for households. Outcome-focused, pragmatic, and resilient in a fast-paced, high-pressure environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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