333 jobs found

Business Development Representative Newport £26,000 per annum + Commission 40 hours per week Monday-Sunday (rota, including Saturday shifts every 2 weeks) Permanent Introduction Acorn by Synergie is recruiting a Business Development Representative for our client based in Newport. This is an exciting opportunity to join a fast-growing organisation where you will play a key role in driving sales and delivering exceptional customer service. Key Duties Engage with prospective customers via email and live chat, converting quotes into confirmed sales. Proactively follow up on customer enquiries to build relationships and encourage repeat business. Accurately process payments including cash, card, and BACS transactions. Maintain effective credit control and ensure payment processes run smoothly. Support the wider sales team in meeting and exceeding performance targets. Collaborate with management to develop and implement new sales strategies. Requirements Minimum of two years' experience in sales, telemarketing, or a similar customer-focused role. Proven ability to achieve or exceed sales targets. Confident communicator with experience using CRM systems, email, and live chat platforms. Resilient, adaptable, and able to handle objections effectively. Strong team player with the ability to work independently. Flexible approach to working hours, including weekends on a rota basis. What We Offer Free on-site parking. £250 reward for successful employee referrals. Regular sales competitions with cash prizes. Employee discounts for friends and family. Ongoing training and development with clear opportunities for career progression. Apply Now If you feel your experience matches this opportunity and you are ready to join a driven, high-performing sales team, apply now with your CV or contact the Acorn by Synergie team in Newport for more information. Acorn by Synergie acts as an employment agency for permanent recruitment. JBRP1_UKTJ

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Description As a Reinstatement Manager, you will be responsible for managing reinstatement teams working as part of our client's contract. Working to meet the needs of the client, you will provide technical expertise and experience, as part of a team, to deliver a first-class service to our customers. You will be able to engineer solutions on site and focus your teams on completing work right first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company's work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems. Key Responsibilities We are looking for someone to: Have operational responsibility for the reinstatement teams and their in-day activities Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management Manage all other resources e.g. materials and plant Carry out team briefings with teams on a monthly basis Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams Manage the defect programme and ensure that KPIs are met and Highway Meetings are attended Use GARD (smartphone system) to check quality of the work and drive out the wrong behaviours Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur Experience and Qualifications Strong knowledge of NRSWA and reinstatement standards Experience managing reinstatement operations (backfill, tarmac, surfacing teams) Proven leadership and team management across multiple sites Effective planning, scheduling, and resource management Strong focus on H&S compliance, quality, and customer service Commercial awareness - cost control, job costing, and subcontractor management Excellent stakeholder and client communication Analytical, organised, and solution-focused under pressure Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Harmful Practice IDVA to play a pivotal role in our Domestic Abuse Service in Newham. Sounds great, what will I be doing? This role, open to female applicants only under Section 7(2) (b & e) of the Sex Discrimination Act 1975, involves delivering advocacy and intensive support services to all genders and non-binary survivors of domestic abuse, particularly those experiencing harmful practices . The postholder will work across hospital, healthcare, and community settings, acting as a single point of access for survivors at all risk levels. Key responsibilities include conducting DASH risk assessments, developing individual safety and support plans, providing crisis intervention, and ensuring high-risk survivors are represented through the MARAC process. The role also requires close collaboration with healthcare professionals, supporting them in managing disclosures, and ensuring survivors are connected to legal, housing, and welfare support as needed. The advocate will play a vital role in improving outcomes for survivors, aiming to increase their safety, confidence, and quality of life. They will develop and review person-centred support plans, make safeguarding referrals, and attend relevant forums and committees. Accurate case recording, participation in supervision and training, and engagement in service co-production with survivors are essential components of the role. As a representative of Hestia, the postholder will maintain strong multi-agency partnerships, uphold service standards and confidentiality, and embody Hestia's values in all aspects of their work. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for: The ideal candidate will have extensive experience supporting survivors of domestic abuse and gender-based violence , with specific expertise in addressing harmful practices . This includes experience in risk assessment , developing safety and support plans , working within multi-agency settings , and delivering specialist domestic abuse training to professionals, particularly in healthcare environments. The candidate should also have a strong background in service user involvement and co-production , demonstrate the ability to remain calm and resilient under pressure , and be proficient in using computer-based systems for accurate case recording. In terms of skills and knowledge, the candidate must possess a deep understanding of the impact of domestic abuse and harmful practices on survivors and their children , as well as the legal, housing, and welfare systems relevant to their needs. They should be capable of working non-judgmentally and in an empowering way , have a strong grasp of safeguarding protocols , and experience in the MARAC process . Additionally, they must demonstrate excellent communication, interpersonal, and time management skills , and the ability to evaluate training impact and apply learning to improve service delivery. When will I be working? This is a part time role, you will be required to work 4 days per week between the hours of 10am - 4.20pm Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: There will be an Assessment / Recruitment day held for this role on 30th June iat our Head Office in Aldgate Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Team as a Customer Service Specialist - Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We're expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year's experience in the banking or financial services industry, we'd love to hear from you. The Details You'll Want to Know Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid - Glasgow, Cuprum Building, Argyle Street Hybrid solutions to match business and personal needs Hours: Full-Time - 40 hours per week Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you'll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team - Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right-and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You'll Be Doing Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care-whether it's over the phone or in writing Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise Champion a customer-first culture, helping shape a service experience that's as thoughtful as it is effective Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution Be the final voice of support-resolving issues with confidence and compassion when customers need us most Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If You're a seasoned complaint handler with experience in regulated environments or you've spent a year or more in the banking or financial services world and are ready to take your skills to the next level. You've written final responses and know how to communicate clearly, fairly, and with impact You're confident and resilient when speaking to customers-whether it's a tough call or a thoughtful email You thrive in fast-paced environments and embrace change with a positive mindset You're comfortable working to targets and deadlines without compromising on quality You've got a sharp eye for detail and a strong sense of fairness You're great at simplifying complex issues and explaining them in a way that's engaging and easy to understand You quickly grasp key regulations and understand how they shape our decisions You're deeply empathetic, always put yourself in the customer's shoes, and take full ownership of their journey Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.