Location:Nelson House, Whitecross Road, Hereford, HR4 0DG Salary:£28,962 £33,418 per annum (dependent on experience) Contract: Permanent Working Arrangement:Office-based (on-sight office based Monday - Friday is essential for this role) Join our small but dedicated Digital & IT team at Taurus Healthcare and enjoy the opportunity to develop a broad range of skills across primary care and with wider collaborative partners. This is very much a face-to-face role based in our main Hereford office, providing essential support to colleagues across the organisation and ensuring they can deliver the best possible care. From maintaining Microsoft network infrastructure and clinical systems to leading on business continuity processes, no two days will be the same. As our services operate 24 hours a day, 7 days a week 365 per year, we are looking for someone with the flexibility, adaptability and proactive approach needed to thrive in a fast-paced healthcare environment.Working closely with several key 3rd party support organisations, you'll play a key part in keeping vital health services connected, resilient and responsive for patients. Main duties of the job In this role, you'll be the go-to expert for all things IT, providing first-line support across hardware, software, and clinical systems. You'll manage assets and procurement, administer key platforms like Office 365 and NHS portals, and oversee network and telephony infrastructure. From maintaining websites and digital tools to leading on security audits, business continuity planning, and IT projects, you'll play a vital part in keeping our organisation connected, secure, and future-ready. About You: Flexible, proactive, and ready to thrive in a fast-paced healthcare environment. Experience in IT support and system administration is essential. About us Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible. About us: At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel. Employee benefits include: GenerousNHS pension schemewith 23.78% employer contribution 33-38 days annual leave, including bank holidays (pro rata for part-time staff) ExtensiveEmployee Benefits Programme (Vivup), offering: 24/7 counselling services Salary sacrifice schemes (cars/bikes) Access to theBlue Light Carddiscount scheme Due to current licence limitations, visa sponsorship is not available for this position. Applicants must already hold the right to work in the UK.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Job responsibilities The Digital & IT Administrator has a crucial face-to-face role in the Digital & IT team to deliver the maintenance and development of Digital & IT functions that will enable the corporate objectives and vision. The role will be pivotal in administrating and leading on the day-to-day functions as part of the Digital and IT Team and will ensure a smooth running of the business, supporting a variety of teams and troubleshooting to keep our technical infrastructure up and running. The post holder will work closely with the IT Manager and Associate Director, and colleagues from across Taurus Healthcare including partner organisations to ensure the successful delivery of specific projects. They must be able to operate effectively alongside individuals at all levels of seniority in a multi-stakeholder environment. They will be required to demonstrate excellent written and verbal communication skills, using tact and diplomacy to maintain effective collaborative working arrangements ensuring that key work deliverables can be achieved. They will provide high quality communication both internally and with external partners, ensuring that the organisation is represented as high quality, professional, caring and with robust governance. They will actively support and contribute to a strong governance ethos throughout the organisation aiding in the demonstration of compliance with contracts, projects, policies and any statutory requirements. Main Responsibilities Administrative Support Lead on developing and maintaining Digital and IT work schedules. Responsible for first line support for hardware and software issues experienced by staff on site, remote users and staff working at other clinical locations. Responsible for maintaining company asset register Maintain IT equipment stock levels and lead on equipment evaluation and procurement Oversee and support the Central Services, Ops, HR and Clinical Services with IT functions Manage IT requirements within the staff induction process Proactively forward plan and manage office systems and communicate effectively to coordinate a range of functions. Support and manage the Digital programmes information management systems to maintain all relevant documentation. When needed, use the internal CRM to update our websites and other communication platforms including TeamNet Provide cover for other team members during times of annual leave, sickness leave and to address business critical areas of work. Lead on developing business continuity processes and procedures working with colleagues across all service departments Responsible for Office 365 and NHS portal administration including associated applications such as Sharepoint Lead on managing all aspects of technical onboarding and off-boarding of staff for both corporate and clinical systems Responsible for clinical and corporate teams with access to appropriate clinical and administrative system. Remote and F2F Responsibility for Active directory Server management and associated services. Equipment specification and Procurement ensuring value for money and efficacy. Administration of Mobile phone estate through direct liaision with supplier for billing and phone administration Managing, administrating IP telephony platform for corporate and clinical services Local administration of network infrastructure for Wifi and HSCN connectivity working alongside 3rd Party Support Supplier Maintain and configure clinical rooms with the associated access for corporate and clinical systems, including business continuity infrastructure Manage, update and report on organizational D&IT risk incidents (through associated recording platform Undertake and report on scheduled security audit and monitoring tasks in line with the information security policy and associated policies Advise, support and implement specific areas of work within a project workstream across the organisation to deliver the necessary D&IT objectives Building Management Systems Lead on systems and infrastructure management for access control, CCTV and building management platforms which reside on the network infrastructure. To coordinate with contractors to schedule maintenance visits and repairs in a timely manner. To keep accurate records of contractor communications and work is undertaken and recorded. To report any related concerns or issues of building management systems promptly to the General Manager Person Specification Office based Working This role is based in Hereford, the successful candidate must commit to office working 5 days per week (Hereford, HR4 0DG). Experience Providing IT and/or digital related support functions Right to Work in the UK (no sponsorship available) Right to Work in the UK (no sponsorship available) - applicants must hold the Right to Work in the UK.
Dec 18, 2025
Full time
Location:Nelson House, Whitecross Road, Hereford, HR4 0DG Salary:£28,962 £33,418 per annum (dependent on experience) Contract: Permanent Working Arrangement:Office-based (on-sight office based Monday - Friday is essential for this role) Join our small but dedicated Digital & IT team at Taurus Healthcare and enjoy the opportunity to develop a broad range of skills across primary care and with wider collaborative partners. This is very much a face-to-face role based in our main Hereford office, providing essential support to colleagues across the organisation and ensuring they can deliver the best possible care. From maintaining Microsoft network infrastructure and clinical systems to leading on business continuity processes, no two days will be the same. As our services operate 24 hours a day, 7 days a week 365 per year, we are looking for someone with the flexibility, adaptability and proactive approach needed to thrive in a fast-paced healthcare environment.Working closely with several key 3rd party support organisations, you'll play a key part in keeping vital health services connected, resilient and responsive for patients. Main duties of the job In this role, you'll be the go-to expert for all things IT, providing first-line support across hardware, software, and clinical systems. You'll manage assets and procurement, administer key platforms like Office 365 and NHS portals, and oversee network and telephony infrastructure. From maintaining websites and digital tools to leading on security audits, business continuity planning, and IT projects, you'll play a vital part in keeping our organisation connected, secure, and future-ready. About You: Flexible, proactive, and ready to thrive in a fast-paced healthcare environment. Experience in IT support and system administration is essential. About us Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible. About us: At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel. Employee benefits include: GenerousNHS pension schemewith 23.78% employer contribution 33-38 days annual leave, including bank holidays (pro rata for part-time staff) ExtensiveEmployee Benefits Programme (Vivup), offering: 24/7 counselling services Salary sacrifice schemes (cars/bikes) Access to theBlue Light Carddiscount scheme Due to current licence limitations, visa sponsorship is not available for this position. Applicants must already hold the right to work in the UK.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Job responsibilities The Digital & IT Administrator has a crucial face-to-face role in the Digital & IT team to deliver the maintenance and development of Digital & IT functions that will enable the corporate objectives and vision. The role will be pivotal in administrating and leading on the day-to-day functions as part of the Digital and IT Team and will ensure a smooth running of the business, supporting a variety of teams and troubleshooting to keep our technical infrastructure up and running. The post holder will work closely with the IT Manager and Associate Director, and colleagues from across Taurus Healthcare including partner organisations to ensure the successful delivery of specific projects. They must be able to operate effectively alongside individuals at all levels of seniority in a multi-stakeholder environment. They will be required to demonstrate excellent written and verbal communication skills, using tact and diplomacy to maintain effective collaborative working arrangements ensuring that key work deliverables can be achieved. They will provide high quality communication both internally and with external partners, ensuring that the organisation is represented as high quality, professional, caring and with robust governance. They will actively support and contribute to a strong governance ethos throughout the organisation aiding in the demonstration of compliance with contracts, projects, policies and any statutory requirements. Main Responsibilities Administrative Support Lead on developing and maintaining Digital and IT work schedules. Responsible for first line support for hardware and software issues experienced by staff on site, remote users and staff working at other clinical locations. Responsible for maintaining company asset register Maintain IT equipment stock levels and lead on equipment evaluation and procurement Oversee and support the Central Services, Ops, HR and Clinical Services with IT functions Manage IT requirements within the staff induction process Proactively forward plan and manage office systems and communicate effectively to coordinate a range of functions. Support and manage the Digital programmes information management systems to maintain all relevant documentation. When needed, use the internal CRM to update our websites and other communication platforms including TeamNet Provide cover for other team members during times of annual leave, sickness leave and to address business critical areas of work. Lead on developing business continuity processes and procedures working with colleagues across all service departments Responsible for Office 365 and NHS portal administration including associated applications such as Sharepoint Lead on managing all aspects of technical onboarding and off-boarding of staff for both corporate and clinical systems Responsible for clinical and corporate teams with access to appropriate clinical and administrative system. Remote and F2F Responsibility for Active directory Server management and associated services. Equipment specification and Procurement ensuring value for money and efficacy. Administration of Mobile phone estate through direct liaision with supplier for billing and phone administration Managing, administrating IP telephony platform for corporate and clinical services Local administration of network infrastructure for Wifi and HSCN connectivity working alongside 3rd Party Support Supplier Maintain and configure clinical rooms with the associated access for corporate and clinical systems, including business continuity infrastructure Manage, update and report on organizational D&IT risk incidents (through associated recording platform Undertake and report on scheduled security audit and monitoring tasks in line with the information security policy and associated policies Advise, support and implement specific areas of work within a project workstream across the organisation to deliver the necessary D&IT objectives Building Management Systems Lead on systems and infrastructure management for access control, CCTV and building management platforms which reside on the network infrastructure. To coordinate with contractors to schedule maintenance visits and repairs in a timely manner. To keep accurate records of contractor communications and work is undertaken and recorded. To report any related concerns or issues of building management systems promptly to the General Manager Person Specification Office based Working This role is based in Hereford, the successful candidate must commit to office working 5 days per week (Hereford, HR4 0DG). Experience Providing IT and/or digital related support functions Right to Work in the UK (no sponsorship available) Right to Work in the UK (no sponsorship available) - applicants must hold the Right to Work in the UK.
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity's customer services, resident engagement and communications functions. Your work will help deliver the organisation's mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity's Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 12, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity's customer services, resident engagement and communications functions. Your work will help deliver the organisation's mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity's Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
About Us Harris Primary Academy Coleraine Park is an Outstanding primary academy and we have high expectations and aspirations for your children. All our staff aim to give every child an exceptional education providing support, care, enrichment and challenge as they come through our doors. We give them opportunities to enjoy their learning and prepare them for future academic success as well as happy lives. We have a unique creative curriculum, a clear vision, high expectations, strong moral values and a love of learning. Our academy is a multi-cultural, multi-faith family where children learn together. They respect and value each other. We believe all children are special and we "dig for gold" in every child. This means encouraging children to do their very best, not settling for second-best. The Academy is located in the heart of Tottenham and we are very proud of all of our children and staff. Everyone works hard and behaves well to achieve their best. Summary We are looking for a Premises Officer to ensure the provision of a safe, clean, attractive learning environment, as part of a team undertaking responsibility for the maintenance, security, health and safety of the Harris Primary Academy Coleraine Park site. Main Areas of Responsibility Your responsibilities will include: Ensuring adherence to the academy health and safety policy, being vigilant for any hazards, mitigating risk immediately and appropriately and reporting as soon as possible Carrying out servicing, cleaning and checking of academy vehicles within your capabilities Providing technical and craft support to teaching staff Providing site security as required Reporting poor or dangerous behaviour by students or any potentially hazardous actions by staff Maintaining, decorating and repairing the academy premises where appropriate; Liaising with and supporting external contractors on site, ensuring supervision at all times Maintaining the academy grounds, keeping the site clear of litter and emptying bins regularly Monitoring the toilets for cleanliness and replenishing supplies as necessary Regularly touring the academy, keeping corridors free from litter Assisting in maintaining the academy grounds Locking and securing gates as required Assisting in the removal of furniture e.g. for exams and academy events Reporting any lights that need replacing, graffiti or any broken fixtures and fittings Qualifications & Experience We would like to hear from you if you have: Basic knowledge of Health and Safety legislation and requirements Basic training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same) Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions Knowledge of maintenance and security systems and procedures Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards Experience of working in an inner city school or educational establishment with children and young people Considerable DIY experience and skills Ability for some heavy lifting, with physical fitness appropriate to tasks required Ability to monitor and report on structural faults/repairs Ability to monitor and order stocks of material Ability to work evenings and weekends on a regular basis Ability to deal with emergencies occurring outside normal working hours For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Dec 05, 2025
Full time
About Us Harris Primary Academy Coleraine Park is an Outstanding primary academy and we have high expectations and aspirations for your children. All our staff aim to give every child an exceptional education providing support, care, enrichment and challenge as they come through our doors. We give them opportunities to enjoy their learning and prepare them for future academic success as well as happy lives. We have a unique creative curriculum, a clear vision, high expectations, strong moral values and a love of learning. Our academy is a multi-cultural, multi-faith family where children learn together. They respect and value each other. We believe all children are special and we "dig for gold" in every child. This means encouraging children to do their very best, not settling for second-best. The Academy is located in the heart of Tottenham and we are very proud of all of our children and staff. Everyone works hard and behaves well to achieve their best. Summary We are looking for a Premises Officer to ensure the provision of a safe, clean, attractive learning environment, as part of a team undertaking responsibility for the maintenance, security, health and safety of the Harris Primary Academy Coleraine Park site. Main Areas of Responsibility Your responsibilities will include: Ensuring adherence to the academy health and safety policy, being vigilant for any hazards, mitigating risk immediately and appropriately and reporting as soon as possible Carrying out servicing, cleaning and checking of academy vehicles within your capabilities Providing technical and craft support to teaching staff Providing site security as required Reporting poor or dangerous behaviour by students or any potentially hazardous actions by staff Maintaining, decorating and repairing the academy premises where appropriate; Liaising with and supporting external contractors on site, ensuring supervision at all times Maintaining the academy grounds, keeping the site clear of litter and emptying bins regularly Monitoring the toilets for cleanliness and replenishing supplies as necessary Regularly touring the academy, keeping corridors free from litter Assisting in maintaining the academy grounds Locking and securing gates as required Assisting in the removal of furniture e.g. for exams and academy events Reporting any lights that need replacing, graffiti or any broken fixtures and fittings Qualifications & Experience We would like to hear from you if you have: Basic knowledge of Health and Safety legislation and requirements Basic training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same) Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions Knowledge of maintenance and security systems and procedures Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards Experience of working in an inner city school or educational establishment with children and young people Considerable DIY experience and skills Ability for some heavy lifting, with physical fitness appropriate to tasks required Ability to monitor and report on structural faults/repairs Ability to monitor and order stocks of material Ability to work evenings and weekends on a regular basis Ability to deal with emergencies occurring outside normal working hours For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
