Customer Support Advisor Location: Sheffield City Centre Hours: Full-time (37 hrs - Mon-Thu 9-5.30, Fri 9-5) Salary: £25,878 Start date: Tuesday 5th May 2025 Feeling burnt out by the call centre grind? Do you thrive on helping customers but dread the pressure of sales quotas? Do you want to ditch the shift work in favour of regular office hours and a better work-life balance? We understand. Being a UniHomes Customer Support Advisor is different. NO sales, NO shift work, and NO regular weekends. We embrace hybrid and remote work, meaning you can flex between our state of the art Sheffield city centre office (with free breakfast and Friday drinks at 4.30!) and the comfort of your own home office. The role will be predominantly working from home but with occasional office presence required, therefore you must be based locally and be willing and able to travel to the Sheffield office when required. We're looking for additional Customer Support Advisors to grow our incredible team. In this role, you'll be the friendly voice of UniHomes, providing exceptional support to students through phone, email, and messaging. You'll become a problem solving pro, resolving queries, and offering clear explanations about our shared utility contracts (gas, electricity, water, broadband, and TV License). Your focus will be on ensuring a smooth and hassle free experience for students, proactively addressing their needs, and aiming for first contact resolution whenever possible. Collaboration is key, so you'll work alongside internal stakeholders to achieve successful outcomes. This is a non sales role, allowing you to focus on what you do best: providing exceptional service and making a positive impact on students' lives. Peak Season: During July-September, additional hours (max 6 hours per week, including weekends) may be required. We compensate with overtime or time off in lieu. The role will be predominantly working from home but with some office presence required, therefore you must be based within a reasonable commute to Sheffield and be willing and able to travel to the office to work when required. What you'll do: Own customer queries, aiming for first contact resolution. Gather accurate customer data to support internal teams. Assist all customers professionally and politely. Collaborate with internal/external stakeholders for successful resolutions. Deliver excellent customer support consistently. Meet personal and departmental KPIs for quality and volume of calls, messages, and email. Utilise CRM systems to manage contacts. Support all areas to ensure an industry leading customer experience. What you'll bring: Fantastic customer support skills developed in a contact centre environment, retail, service, or hospitality sector. High volume phone & CRM system experience (ideally Salesforce, desirable but not essential). Superb phone manner and excellent written communication skills. Patience, confidence, diplomacy, resilience, open mindedness, and empathy. Ability to stay calm under pressure, think quickly and independently. Ability in following processes and structuring questions. Genuine desire to solve problems and help others. Computer literacy (Microsoft Office) and tech confidence. Team player spirit, self motivation, dedication, and focus. Hybrid team members will need to ensure they have a safe working from home environment, which includes: A quiet and distraction free environment to be able to provide industry leading customer support. Appropriate chair and desk. Suitable internet connection, with minimum downloads speed of 30Mbps. Flexibility to support our customers over our busiest periods. We'll provide IT equipment, including laptop, monitor and headset. About us: At UniHomes, we're on a mission to transform the entire student rental experience across the UK. As the market leading student accommodation advertising platform and utility management service provider, we make finding and securing all inclusive student accommodation simple, seamless, and stress free. We're not just another platform. UniHomes is developing innovative technology to deliver one go to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we've experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we're driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you're ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that's opening new doors to better experiences, brighter ideas, and stress free living. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen What do you get when you work here? With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW ) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
Apr 09, 2026
Full time
Customer Support Advisor Location: Sheffield City Centre Hours: Full-time (37 hrs - Mon-Thu 9-5.30, Fri 9-5) Salary: £25,878 Start date: Tuesday 5th May 2025 Feeling burnt out by the call centre grind? Do you thrive on helping customers but dread the pressure of sales quotas? Do you want to ditch the shift work in favour of regular office hours and a better work-life balance? We understand. Being a UniHomes Customer Support Advisor is different. NO sales, NO shift work, and NO regular weekends. We embrace hybrid and remote work, meaning you can flex between our state of the art Sheffield city centre office (with free breakfast and Friday drinks at 4.30!) and the comfort of your own home office. The role will be predominantly working from home but with occasional office presence required, therefore you must be based locally and be willing and able to travel to the Sheffield office when required. We're looking for additional Customer Support Advisors to grow our incredible team. In this role, you'll be the friendly voice of UniHomes, providing exceptional support to students through phone, email, and messaging. You'll become a problem solving pro, resolving queries, and offering clear explanations about our shared utility contracts (gas, electricity, water, broadband, and TV License). Your focus will be on ensuring a smooth and hassle free experience for students, proactively addressing their needs, and aiming for first contact resolution whenever possible. Collaboration is key, so you'll work alongside internal stakeholders to achieve successful outcomes. This is a non sales role, allowing you to focus on what you do best: providing exceptional service and making a positive impact on students' lives. Peak Season: During July-September, additional hours (max 6 hours per week, including weekends) may be required. We compensate with overtime or time off in lieu. The role will be predominantly working from home but with some office presence required, therefore you must be based within a reasonable commute to Sheffield and be willing and able to travel to the office to work when required. What you'll do: Own customer queries, aiming for first contact resolution. Gather accurate customer data to support internal teams. Assist all customers professionally and politely. Collaborate with internal/external stakeholders for successful resolutions. Deliver excellent customer support consistently. Meet personal and departmental KPIs for quality and volume of calls, messages, and email. Utilise CRM systems to manage contacts. Support all areas to ensure an industry leading customer experience. What you'll bring: Fantastic customer support skills developed in a contact centre environment, retail, service, or hospitality sector. High volume phone & CRM system experience (ideally Salesforce, desirable but not essential). Superb phone manner and excellent written communication skills. Patience, confidence, diplomacy, resilience, open mindedness, and empathy. Ability to stay calm under pressure, think quickly and independently. Ability in following processes and structuring questions. Genuine desire to solve problems and help others. Computer literacy (Microsoft Office) and tech confidence. Team player spirit, self motivation, dedication, and focus. Hybrid team members will need to ensure they have a safe working from home environment, which includes: A quiet and distraction free environment to be able to provide industry leading customer support. Appropriate chair and desk. Suitable internet connection, with minimum downloads speed of 30Mbps. Flexibility to support our customers over our busiest periods. We'll provide IT equipment, including laptop, monitor and headset. About us: At UniHomes, we're on a mission to transform the entire student rental experience across the UK. As the market leading student accommodation advertising platform and utility management service provider, we make finding and securing all inclusive student accommodation simple, seamless, and stress free. We're not just another platform. UniHomes is developing innovative technology to deliver one go to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we've experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we're driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you're ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that's opening new doors to better experiences, brighter ideas, and stress free living. We are a team driven and united by our core values: Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen What do you get when you work here? With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW ) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
About the Role At GSK, we unite science, technology and talent to get ahead of disease together. Our ambition is to positively impact the health of 2.5 billion people over the next decade. We are building a future where state of the art software, AI, and machine learning enable us to discover new therapies and personalized medicines that drive better outcomes for patients-at reduced cost and with fewer side effects. The Applied AI team sits at the intersection of business need and technical capability within the AI/ML department. We directly support business units with AI/ML related challenges, acting as ambassadors for responsible AI across the organization. This role is your opportunity to work at the frontier of applied machine learning in one of the world's leading biopharma companies, translating cutting edge AI research into real scientific and business impact. Key Responsibilities Advisory & Solution Design Provide tailored guidance to business units on AI/ML use cases, feasibility, model selection, and deployment options, particularly in scientific domains without active AI/ML engineering efforts. Co design prototypes and proof of concepts (PoCs) with product and domain teams to validate ideas quickly and de risk larger investments. Translate complex stakeholder requirements into well scoped technical solutions with clear success criteria and handover plans. Model Development & Deployment Build, train, evaluate, and iterate on ML models for real world scientific and business problems-including but not limited to NLP/LLM applications, knowledge graphs, causal inference, computer vision, and predictive modeling. Package trained models into production ready services (APIs, containerised deployments) using GSK's cloud infrastructure (GCP/AWS/Azure). Develop and maintain agentic AI systems, multi agent architectures, and LLM based tools where appropriate. Share reusable patterns, baseline models, and tested pipelines for common AI/ML tasks. Embed privacy, ethics, and regulatory considerations into every engagement from the outset. Knowledge Transfer & Enablement Run workshops, seminars, and hands on training sessions to increase AI literacy across the organization. Embed within business/research units for time limited engagements (typically 6-8 weeks) to accelerate delivery and transfer skills. Communicate relevant issues, requests, and opportunities from business units back to AI/ML product leads. Why you? Basic Qualifications: Bachelor's degree in Computer Science, Machine Learning, Computational Biology, Bioinformatics, Statistics, Engineering, or a related quantitative discipline; OR equivalent professional experience as a software/ML engineer. 3+ years of professional experience developing and deploying machine learning models (with a Bachelor's); 2+ years with a Master's or PhD. Expertise in Python, including ML/data science libraries (PyTorch, TensorFlow, JAX, scikit learn, pandas, numpy). Experience with cloud platforms (GCP, AWS, or Azure) and containerisation (Docker, Kubernetes). Strong understanding of ML fundamentals: supervised/unsupervised learning, deep learning, model evaluation, feature engineering, and experiment tracking. Experience working in cross functional teams and communicating technical concepts to non technical stakeholders. Experience working in healthcare, pharma, or biological domains. Preferred Qualifications: Experience in pharma, biotech, or life sciences-particularly in drug discovery, genomics, clinical data, or biological data analysis. Hands on experience building LLM based applications, agentic AI systems, RAG pipelines, or multi agent architectures (e.g., LangChain, LangGraph, AutoGen). Experience with knowledge graph construction, causal inference, or large perturbation models. Familiarity with single cell RNA seq, spatial transcriptomics, CRISPR assay data, or other high dimensional biological datasets. Experience with MLOps practices: CI/CD for ML, model monitoring, experiment tracking (MLflow, Weights & Biases), and reproducible research workflows. Contributions to open source ML/AI projects or peer reviewed publications in applied ML. Background or demonstrated interest in responsible AI, AI ethics, or model governance. Strong software engineering practices: version control (Git/GitHub), code review, testing, and documentation. Experience evaluating and integrating third party AI/ML vendor tools and platforms. If you are based in Cambridge, MA; Waltham, MA; Rockville, MD; or San Francisco, CA, the annual base salary for new hires in this position ranges $160,050 to $266,750. The US salary ranges take into account a number of factors including work location within the US market, the candidate's skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive programme which is dependent on the level of the role. Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave. If salary ranges are not displayed in the job posting for a specific country, the relevant compensation will be discussed during the recruitment process. GSK US Benefits Summary Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at . GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at
Apr 09, 2026
Full time
About the Role At GSK, we unite science, technology and talent to get ahead of disease together. Our ambition is to positively impact the health of 2.5 billion people over the next decade. We are building a future where state of the art software, AI, and machine learning enable us to discover new therapies and personalized medicines that drive better outcomes for patients-at reduced cost and with fewer side effects. The Applied AI team sits at the intersection of business need and technical capability within the AI/ML department. We directly support business units with AI/ML related challenges, acting as ambassadors for responsible AI across the organization. This role is your opportunity to work at the frontier of applied machine learning in one of the world's leading biopharma companies, translating cutting edge AI research into real scientific and business impact. Key Responsibilities Advisory & Solution Design Provide tailored guidance to business units on AI/ML use cases, feasibility, model selection, and deployment options, particularly in scientific domains without active AI/ML engineering efforts. Co design prototypes and proof of concepts (PoCs) with product and domain teams to validate ideas quickly and de risk larger investments. Translate complex stakeholder requirements into well scoped technical solutions with clear success criteria and handover plans. Model Development & Deployment Build, train, evaluate, and iterate on ML models for real world scientific and business problems-including but not limited to NLP/LLM applications, knowledge graphs, causal inference, computer vision, and predictive modeling. Package trained models into production ready services (APIs, containerised deployments) using GSK's cloud infrastructure (GCP/AWS/Azure). Develop and maintain agentic AI systems, multi agent architectures, and LLM based tools where appropriate. Share reusable patterns, baseline models, and tested pipelines for common AI/ML tasks. Embed privacy, ethics, and regulatory considerations into every engagement from the outset. Knowledge Transfer & Enablement Run workshops, seminars, and hands on training sessions to increase AI literacy across the organization. Embed within business/research units for time limited engagements (typically 6-8 weeks) to accelerate delivery and transfer skills. Communicate relevant issues, requests, and opportunities from business units back to AI/ML product leads. Why you? Basic Qualifications: Bachelor's degree in Computer Science, Machine Learning, Computational Biology, Bioinformatics, Statistics, Engineering, or a related quantitative discipline; OR equivalent professional experience as a software/ML engineer. 3+ years of professional experience developing and deploying machine learning models (with a Bachelor's); 2+ years with a Master's or PhD. Expertise in Python, including ML/data science libraries (PyTorch, TensorFlow, JAX, scikit learn, pandas, numpy). Experience with cloud platforms (GCP, AWS, or Azure) and containerisation (Docker, Kubernetes). Strong understanding of ML fundamentals: supervised/unsupervised learning, deep learning, model evaluation, feature engineering, and experiment tracking. Experience working in cross functional teams and communicating technical concepts to non technical stakeholders. Experience working in healthcare, pharma, or biological domains. Preferred Qualifications: Experience in pharma, biotech, or life sciences-particularly in drug discovery, genomics, clinical data, or biological data analysis. Hands on experience building LLM based applications, agentic AI systems, RAG pipelines, or multi agent architectures (e.g., LangChain, LangGraph, AutoGen). Experience with knowledge graph construction, causal inference, or large perturbation models. Familiarity with single cell RNA seq, spatial transcriptomics, CRISPR assay data, or other high dimensional biological datasets. Experience with MLOps practices: CI/CD for ML, model monitoring, experiment tracking (MLflow, Weights & Biases), and reproducible research workflows. Contributions to open source ML/AI projects or peer reviewed publications in applied ML. Background or demonstrated interest in responsible AI, AI ethics, or model governance. Strong software engineering practices: version control (Git/GitHub), code review, testing, and documentation. Experience evaluating and integrating third party AI/ML vendor tools and platforms. If you are based in Cambridge, MA; Waltham, MA; Rockville, MD; or San Francisco, CA, the annual base salary for new hires in this position ranges $160,050 to $266,750. The US salary ranges take into account a number of factors including work location within the US market, the candidate's skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive programme which is dependent on the level of the role. Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave. If salary ranges are not displayed in the job posting for a specific country, the relevant compensation will be discussed during the recruitment process. GSK US Benefits Summary Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at . GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at
At Umega Lettings, we're not just about property; we're all about people. Everything we do is rooted in our ethos of Homes not Housing, People not Property. From advertising new properties and conducting viewings, to overseeing inspections, coordinating maintenance, and supporting tenants through move-out, we guide our customers through every step of their journey with care, confidence, and heart. We're growing our phenomenal, award-winning team, and we're looking for talented, motivated, people-focused individuals to join us as our next Portfolio Manager. If you love helping people, thrive in a fast-paced environment, and want to make a real impact every day, this could be your perfect next move. WHAT YOU'LL BE DOING As a Portfolio Manager, you'll be the steady hand and friendly face supporting landlords and tenants throughout their entire lettings journey. No two days will look the same, but you can expect to: Look after your own portfolio of properties and be the go-to contact for landlords and tenants Carry out move-ins, inspections, and check-outs Manage maintenance issues and collaborate closely with our trusted contractors Keep communication flowing by updating customers, coordinating work, and solving problems quickly Make confident, well-informed decisions, even when things get busy Spot issues before they escal and keep things moving smoothly Work closely with your teammates, sharing knowledge, backing each other up, and celebrating wins Deliver brilliant, people-first service in every interaction If you love variety, enjoy the buzz of solving problems, and get satisfaction from helping people through meaningful moments in their lives, you'll thrive here. WHAT WE'RE LOOKING FOR Property experience isn't essential: we'll give you top-notch training so you can become a property expert. What matters most is who you are and the energy you bring. We're looking for someone with: Strong & Confident Decision Making - You'll be making timely, well-informed decisions in situations that matter deeply to people. You back yourself, communicate clearly, and keep everyone in the loop. A People-First Mindset - You genuinely care about customers and colleagues. You build trust, nurture relationships, and stay steady and compassionate under pressure. Curiosity & Problem-Solving Energy - Every day brings something new. You're confident diving into challenges, open to learning, and resourceful when solving issues you may not have seen before. A Safe Pair of Hands - You have great attention to detail, take pride in delivering personal yet efficient service, and take ownership of your work from start to finish. If you bring passion, drive, initiative, and heart, we'll teach you the rest. PERKS & BENEFITS When you join Umega, you're joining one of Scotland's most forward-thinking, people-centric companies. We invest heavily in your development, wellbeing, and success. 32 days Annual Leave (increasing with service) Casual dressCompany pension Enhanced parental leave Monthly voucher bonuses (up to £50) for hitting KPIs (after 6 months) 4 half-day "Brain Breaks" annually (after 3 months) Great social events Free tea, coffee, soft drinks, fruit, and treats Regular 121s, performance reviews, and tailored development A vibrant, supportive team of brilliant people Applications without a cover letter will not be considered. If you're curious, passionate, and ready to make a real impact in a company that genuinely values people, we'd love to hear from you. Job Type: Full-time Salary: £30,010.00 - £33,120.00 per year Company pension Cycle to work scheme Sick pay Work from home Licence/Certification: Driving Licence (required) 60 second Free Valuation from an Award-Winning Propertymark approved agent
Apr 08, 2026
Full time
At Umega Lettings, we're not just about property; we're all about people. Everything we do is rooted in our ethos of Homes not Housing, People not Property. From advertising new properties and conducting viewings, to overseeing inspections, coordinating maintenance, and supporting tenants through move-out, we guide our customers through every step of their journey with care, confidence, and heart. We're growing our phenomenal, award-winning team, and we're looking for talented, motivated, people-focused individuals to join us as our next Portfolio Manager. If you love helping people, thrive in a fast-paced environment, and want to make a real impact every day, this could be your perfect next move. WHAT YOU'LL BE DOING As a Portfolio Manager, you'll be the steady hand and friendly face supporting landlords and tenants throughout their entire lettings journey. No two days will look the same, but you can expect to: Look after your own portfolio of properties and be the go-to contact for landlords and tenants Carry out move-ins, inspections, and check-outs Manage maintenance issues and collaborate closely with our trusted contractors Keep communication flowing by updating customers, coordinating work, and solving problems quickly Make confident, well-informed decisions, even when things get busy Spot issues before they escal and keep things moving smoothly Work closely with your teammates, sharing knowledge, backing each other up, and celebrating wins Deliver brilliant, people-first service in every interaction If you love variety, enjoy the buzz of solving problems, and get satisfaction from helping people through meaningful moments in their lives, you'll thrive here. WHAT WE'RE LOOKING FOR Property experience isn't essential: we'll give you top-notch training so you can become a property expert. What matters most is who you are and the energy you bring. We're looking for someone with: Strong & Confident Decision Making - You'll be making timely, well-informed decisions in situations that matter deeply to people. You back yourself, communicate clearly, and keep everyone in the loop. A People-First Mindset - You genuinely care about customers and colleagues. You build trust, nurture relationships, and stay steady and compassionate under pressure. Curiosity & Problem-Solving Energy - Every day brings something new. You're confident diving into challenges, open to learning, and resourceful when solving issues you may not have seen before. A Safe Pair of Hands - You have great attention to detail, take pride in delivering personal yet efficient service, and take ownership of your work from start to finish. If you bring passion, drive, initiative, and heart, we'll teach you the rest. PERKS & BENEFITS When you join Umega, you're joining one of Scotland's most forward-thinking, people-centric companies. We invest heavily in your development, wellbeing, and success. 32 days Annual Leave (increasing with service) Casual dressCompany pension Enhanced parental leave Monthly voucher bonuses (up to £50) for hitting KPIs (after 6 months) 4 half-day "Brain Breaks" annually (after 3 months) Great social events Free tea, coffee, soft drinks, fruit, and treats Regular 121s, performance reviews, and tailored development A vibrant, supportive team of brilliant people Applications without a cover letter will not be considered. If you're curious, passionate, and ready to make a real impact in a company that genuinely values people, we'd love to hear from you. Job Type: Full-time Salary: £30,010.00 - £33,120.00 per year Company pension Cycle to work scheme Sick pay Work from home Licence/Certification: Driving Licence (required) 60 second Free Valuation from an Award-Winning Propertymark approved agent
Thrifty Car & Van Rental
Peterborough, Cambridgeshire
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Apr 08, 2026
Full time
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
£28,500 per year Monday to Friday: 08:00 - 17:30 Alternate Saturdays: 08:00 - 12:30 We are looking for a proactive Customer Service & Operations Agent to join our team at our Derby branch. The key purpose of this role is to provide flexible support across daily operations, assisting all areas of the branch to ensure that an outstanding level of customer service is delivered at all times. The role involves building relationships and communicating with existing and prospective customers in person, over the phone, and via email. We are seeking an organised and proactive individual with excellent communication skills, who enjoys problem-solving and working with both customers and colleagues to deliver an exceptional customer experience. You'll need to demonstrate a strong work ethic and thrive in a fast-paced, customer-facing environment. Main Duties Handling incoming calls and assisting customers in branch Completing service agreements and verifying customer documentation Supporting operational colleagues with key tasks Carrying out checks and inspections as required Delivering and collecting items to and from customers, ensuring all checks are completed and addressing any queries or issues Requirements Full driving licence with no more than 6 penalty points Must have held a full driving licence for at least 12 months Hardworking, with the ability to succeed in a fast-paced environment Excellent attention to detail Previous experience in a similar role is highly desirable
Apr 08, 2026
Full time
£28,500 per year Monday to Friday: 08:00 - 17:30 Alternate Saturdays: 08:00 - 12:30 We are looking for a proactive Customer Service & Operations Agent to join our team at our Derby branch. The key purpose of this role is to provide flexible support across daily operations, assisting all areas of the branch to ensure that an outstanding level of customer service is delivered at all times. The role involves building relationships and communicating with existing and prospective customers in person, over the phone, and via email. We are seeking an organised and proactive individual with excellent communication skills, who enjoys problem-solving and working with both customers and colleagues to deliver an exceptional customer experience. You'll need to demonstrate a strong work ethic and thrive in a fast-paced, customer-facing environment. Main Duties Handling incoming calls and assisting customers in branch Completing service agreements and verifying customer documentation Supporting operational colleagues with key tasks Carrying out checks and inspections as required Delivering and collecting items to and from customers, ensuring all checks are completed and addressing any queries or issues Requirements Full driving licence with no more than 6 penalty points Must have held a full driving licence for at least 12 months Hardworking, with the ability to succeed in a fast-paced environment Excellent attention to detail Previous experience in a similar role is highly desirable
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Director, Machine Learning Science Introduction to the Team Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. Are you passionate about applying advanced machine learning techniques to solve real world problems? Expedia Group possesses extensive and rich data sets, many of which remain untapped. Your passion for statistics and machine learning can drive significant growth for our business. We are seeking individuals with hands on experience in building machine learning models, acquired in either academic or industrial settings. You should have suitable management experience, with at least experience managing high performing machine learning teams. An advanced degree (PhD preferred) in machine learning, computer science, or another quantitative discipline is required. In this role, you will: Establish the roadmap and own the OKRs for machine learning systems powering our insurance business Utilize the latest ML and AI technologies to enhance our travelers' personalized experience and discovery experience on both app and web platforms. Drive innovation, technical excellence, and deliver business impacts that improve conversion rates, loyalty, and overall traveler experience Prioritize the team's efforts between platform migration and experimenting with new features Foster cross functional partnerships with stakeholders, including product management, engineering, customer care, and supply teams. Collaborate with multiple product teams to make decisions and prioritize requirements Operate with a broad business perspective and technical depth, understanding company goals while navigating and influencing the EG data platform and ML technology stacks Recruit, develop, and manage highly skilled and independent applied machine learning scientists in a complex environment Minimum Qualifications You have a graduate degree in a quantitative field or relevant equivalent experience You have 12+ years experience in Machine Learning Science You have 5+ years of people management experience You have extensive, up to date knowledge and hands on experience with machine learning and data engineering technologies (e.g., Kubernetes, Spark, Databricks, GPU) You have extensive experience in Generative AI technology areas such as search, personalization, sorting, ranking, recommendation, bidding, pricing, etc You have large scale content experience; an area closely related to reimagine Content in the era of GenAI, personalization Preferred Qualifications You have a proven track record of designing and delivering high impact machine learning projects and products from concept to completion You have a proactive, problem solving mindset with the ability to simplify complexity and translate high level business requirements into specific projects You possess strong presentation skills, with the ability to communicate complex concepts clearly and tailor key messages and presentation styles to various audiences The total cash range for this position in San Jose is $242,000.00 to $338,500.00. Employees in this role have the potential to increase their pay up to $387,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list benefits. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Apr 08, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Director, Machine Learning Science Introduction to the Team Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. Are you passionate about applying advanced machine learning techniques to solve real world problems? Expedia Group possesses extensive and rich data sets, many of which remain untapped. Your passion for statistics and machine learning can drive significant growth for our business. We are seeking individuals with hands on experience in building machine learning models, acquired in either academic or industrial settings. You should have suitable management experience, with at least experience managing high performing machine learning teams. An advanced degree (PhD preferred) in machine learning, computer science, or another quantitative discipline is required. In this role, you will: Establish the roadmap and own the OKRs for machine learning systems powering our insurance business Utilize the latest ML and AI technologies to enhance our travelers' personalized experience and discovery experience on both app and web platforms. Drive innovation, technical excellence, and deliver business impacts that improve conversion rates, loyalty, and overall traveler experience Prioritize the team's efforts between platform migration and experimenting with new features Foster cross functional partnerships with stakeholders, including product management, engineering, customer care, and supply teams. Collaborate with multiple product teams to make decisions and prioritize requirements Operate with a broad business perspective and technical depth, understanding company goals while navigating and influencing the EG data platform and ML technology stacks Recruit, develop, and manage highly skilled and independent applied machine learning scientists in a complex environment Minimum Qualifications You have a graduate degree in a quantitative field or relevant equivalent experience You have 12+ years experience in Machine Learning Science You have 5+ years of people management experience You have extensive, up to date knowledge and hands on experience with machine learning and data engineering technologies (e.g., Kubernetes, Spark, Databricks, GPU) You have extensive experience in Generative AI technology areas such as search, personalization, sorting, ranking, recommendation, bidding, pricing, etc You have large scale content experience; an area closely related to reimagine Content in the era of GenAI, personalization Preferred Qualifications You have a proven track record of designing and delivering high impact machine learning projects and products from concept to completion You have a proactive, problem solving mindset with the ability to simplify complexity and translate high level business requirements into specific projects You possess strong presentation skills, with the ability to communicate complex concepts clearly and tailor key messages and presentation styles to various audiences The total cash range for this position in San Jose is $242,000.00 to $338,500.00. Employees in this role have the potential to increase their pay up to $387,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list benefits. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
AVEVA is creating software trusted by over 90% of leading industrial companies. Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Job Title: Senior AI Research Engineer Location: Cambridge, London, UK (Hybrid) Employment Type: Full-time, permanent The job We are seeking a Senior AI Research Engineer to join our AI Investigation and Incubation team. This is a hands-on engineering role, focused on building, prototyping, validating, and operationalising emerging AI technologies for real-world industrial intelligence use cases.This role is not a pure academic research position. We are specifically looking for engineers who enjoy turning AI research into working systems, making architectural trade-offs, and proving feasibility through code, experiments, and deployable prototypes.The ideal candidate is an ML Research Engineer or Senior Data Scientist with strong practical instincts who thrives at the intersection of experimentation and production. Key Responsibilities Research and evaluate emerging AI technologies with a clear focus on practical applicability and deployability Design, build, and iterate on working prototypes and proof-of-concepts, rather than theoretical experiments Develop, fine-tune, evaluate, and benchmark AI/ML models using real-world datasets Assess AI approaches for scalability, reliability, cost, security, and operational feasibility Make and document engineering and architectural decisions related to model deployment and integration Collaborate closely with software engineers, architects, and platform teams to ensure AI solutions can transition into pilots and downstream products Clearly document findings and present actionable recommendations, not academic papers, to technical and business stakeholders Support early-stage pilots and proof-of-value initiatives where AI solutions are exercised in realistic environments Essential Requirements Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, or related field 8+ years experience in applied AI/ML engineering, data science, or ML research with production exposure 3+ years of hands-on experience building, training, evaluating, and deploying ML models Strong proficiency in Python and modern ML frameworks (e.g. PyTorch, TensorFlow, HuggingFace) Solid understanding of AI/ML deployment patterns, including: + Batch and real-time inference + Model APIs and pipelines + Integration into distributed systems Practical experience with modern AI paradigms, such as: + Foundation models / LLMs + Agent-based systems and orchestration + Context retrieval and augmentation techniques Demonstrated ability to lead technical investigations and drive them to concrete outcomes Ability to connect AI capabilities to practical industrial or enterprise use cases Desirable Experience Experience deploying ML models in cloud environments (Azure preferred, AWS acceptable) Familiarity with MLOps practices (model versioning, evaluation, monitoring, iteration) Experience working with non-ideal, real-world data rather than curated research datasets Exposure to industrial, IoT, manufacturing, energy, or asset-intensive domains What Success Looks Like AI ideas progress beyond research into validated, working prototypes Technical investigations result in clear go / no-go recommendations Prototypes demonstrate feasibility for real-world deployment, not just benchmark performance Strong collaboration with engineering teams to enable transition into pilots or platforms Tangible influence on AI roadmap and technology direction through evidence-backed engineering work R&D at AVEVA Our global team of 2000+ developers work on an incredibly diverse portfolio of over 75 industrial automation and engineering products, which cover everything from data management to 3D design. AI and cloud are at the centre of our strategy, and we have over 150 patents to our name.Our track record of innovation is no fluke - it's the result of a structured and deliberate focus on learning, collaboration and inclusivity. If you want to build applications that solve big problems, join us.Find out more: UK Benefits include:
Apr 08, 2026
Full time
AVEVA is creating software trusted by over 90% of leading industrial companies. Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Job Title: Senior AI Research Engineer Location: Cambridge, London, UK (Hybrid) Employment Type: Full-time, permanent The job We are seeking a Senior AI Research Engineer to join our AI Investigation and Incubation team. This is a hands-on engineering role, focused on building, prototyping, validating, and operationalising emerging AI technologies for real-world industrial intelligence use cases.This role is not a pure academic research position. We are specifically looking for engineers who enjoy turning AI research into working systems, making architectural trade-offs, and proving feasibility through code, experiments, and deployable prototypes.The ideal candidate is an ML Research Engineer or Senior Data Scientist with strong practical instincts who thrives at the intersection of experimentation and production. Key Responsibilities Research and evaluate emerging AI technologies with a clear focus on practical applicability and deployability Design, build, and iterate on working prototypes and proof-of-concepts, rather than theoretical experiments Develop, fine-tune, evaluate, and benchmark AI/ML models using real-world datasets Assess AI approaches for scalability, reliability, cost, security, and operational feasibility Make and document engineering and architectural decisions related to model deployment and integration Collaborate closely with software engineers, architects, and platform teams to ensure AI solutions can transition into pilots and downstream products Clearly document findings and present actionable recommendations, not academic papers, to technical and business stakeholders Support early-stage pilots and proof-of-value initiatives where AI solutions are exercised in realistic environments Essential Requirements Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, or related field 8+ years experience in applied AI/ML engineering, data science, or ML research with production exposure 3+ years of hands-on experience building, training, evaluating, and deploying ML models Strong proficiency in Python and modern ML frameworks (e.g. PyTorch, TensorFlow, HuggingFace) Solid understanding of AI/ML deployment patterns, including: + Batch and real-time inference + Model APIs and pipelines + Integration into distributed systems Practical experience with modern AI paradigms, such as: + Foundation models / LLMs + Agent-based systems and orchestration + Context retrieval and augmentation techniques Demonstrated ability to lead technical investigations and drive them to concrete outcomes Ability to connect AI capabilities to practical industrial or enterprise use cases Desirable Experience Experience deploying ML models in cloud environments (Azure preferred, AWS acceptable) Familiarity with MLOps practices (model versioning, evaluation, monitoring, iteration) Experience working with non-ideal, real-world data rather than curated research datasets Exposure to industrial, IoT, manufacturing, energy, or asset-intensive domains What Success Looks Like AI ideas progress beyond research into validated, working prototypes Technical investigations result in clear go / no-go recommendations Prototypes demonstrate feasibility for real-world deployment, not just benchmark performance Strong collaboration with engineering teams to enable transition into pilots or platforms Tangible influence on AI roadmap and technology direction through evidence-backed engineering work R&D at AVEVA Our global team of 2000+ developers work on an incredibly diverse portfolio of over 75 industrial automation and engineering products, which cover everything from data management to 3D design. AI and cloud are at the centre of our strategy, and we have over 150 patents to our name.Our track record of innovation is no fluke - it's the result of a structured and deliberate focus on learning, collaboration and inclusivity. If you want to build applications that solve big problems, join us.Find out more: UK Benefits include:
Rental Sales Agent Location: Chester Salary: £25,396.80 per year Contract: Full-time, 6 Month Fixed-term Contract, with potential for extension or a permanent position We're recruiting on behalf of a long-established, customer-focused vehicle rental business looking for a confident and service-driven Rental Sales Agent. This is a great opportunity to join a welcoming team where you'll support customers in selecting the right vehicle for their needs, manage the rental process from start to finish, and help maintain smooth operations within the branch. What You'll Be Doing Greeting customers in a friendly and professional manner Understanding their requirements and recommending suitable rental options Completing rental agreements and processing payments accurately Carrying out pre-rental vehicle checks Clearly explaining rental terms, insurance options, and add-on services Suggesting value-adding extras to enhance the customer experience Resolving customer concerns quickly and professionally Working with colleagues to ensure vehicle availability and branch efficiency Staying informed about vehicle features and industry trends What We're Looking For Outstanding customer service skills with the confidence to achieve sales goals Ability to gather accurate customer information and make informed decisions A team player with flexibility to support various departments Reliability, including flexibility to work weekends and busy periods A full, clean UK driving licence Backgrounds in sales, customer service or administration are all welcomed Why This Role? If you enjoy helping customers, thrive in a people-focused environment, and want a role with progression opportunities, this position offers genuine variety and long-term stability. You'll be joining a business that values its team and invests in ongoing development. Benefits: Uncapped performance bonus 28 days annual leave Ongoing training and development Company pension Employee discounts Mobility options (subject to eligibility) Health insurance after two years' service Death in service benefit Uniform provided On-site parking Team events
Apr 08, 2026
Full time
Rental Sales Agent Location: Chester Salary: £25,396.80 per year Contract: Full-time, 6 Month Fixed-term Contract, with potential for extension or a permanent position We're recruiting on behalf of a long-established, customer-focused vehicle rental business looking for a confident and service-driven Rental Sales Agent. This is a great opportunity to join a welcoming team where you'll support customers in selecting the right vehicle for their needs, manage the rental process from start to finish, and help maintain smooth operations within the branch. What You'll Be Doing Greeting customers in a friendly and professional manner Understanding their requirements and recommending suitable rental options Completing rental agreements and processing payments accurately Carrying out pre-rental vehicle checks Clearly explaining rental terms, insurance options, and add-on services Suggesting value-adding extras to enhance the customer experience Resolving customer concerns quickly and professionally Working with colleagues to ensure vehicle availability and branch efficiency Staying informed about vehicle features and industry trends What We're Looking For Outstanding customer service skills with the confidence to achieve sales goals Ability to gather accurate customer information and make informed decisions A team player with flexibility to support various departments Reliability, including flexibility to work weekends and busy periods A full, clean UK driving licence Backgrounds in sales, customer service or administration are all welcomed Why This Role? If you enjoy helping customers, thrive in a people-focused environment, and want a role with progression opportunities, this position offers genuine variety and long-term stability. You'll be joining a business that values its team and invests in ongoing development. Benefits: Uncapped performance bonus 28 days annual leave Ongoing training and development Company pension Employee discounts Mobility options (subject to eligibility) Health insurance after two years' service Death in service benefit Uniform provided On-site parking Team events
Marketing Liaison Full Time in Hybrid - US Benefits 401(k) matching Health insurance Opportunity for advancement Paid time off Parental leave You May Be a Great Fit as a Marketing Liaison at Henry Nace Insurance if You bring a calm and steady attitude to both day-to-day tasks and fast-moving marketing initiatives. You care about your community and take pride in delivering excellent service while elevating our brand through intentional outreach. You are a natural connector who builds trust quickly, whether engaging with customers, local organizations, or representing our office at events. You listen closely and understand what people value, using those insights to shape effective messaging and guide customers toward the right solutions. You are driven by goals, growth, and results, and you know how to turn engagement into action while supporting digital marketing, campaign execution, and overall office growth. Location West Chester and Plymouth Meeting At Henry Nace Insurance, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalizing a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us. Seeking a Marketing Liaison to coordinate marketing, community engagement, and outreach efforts. This position focuses on promoting brand awareness and supporting office growth initiatives. Responsibilities Plan and implement local marketing and networking activities. Manage digital outreach including social media and online engagement. Support event coordination and community involvement. Track campaign performance and provide regular updates to the agent. Collaborate with team members to align marketing and customer engagement goals. Qualifications Strong communication and organizational skills. Experience with marketing, communications, or social media preferred. Creative thinker with attention to detail. Must be able to obtain applicable state insurance licenses. Flexible work from home options available. Compensation $45,000.00 - $55,000.00 per year Apply Now: State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.
Apr 08, 2026
Full time
Marketing Liaison Full Time in Hybrid - US Benefits 401(k) matching Health insurance Opportunity for advancement Paid time off Parental leave You May Be a Great Fit as a Marketing Liaison at Henry Nace Insurance if You bring a calm and steady attitude to both day-to-day tasks and fast-moving marketing initiatives. You care about your community and take pride in delivering excellent service while elevating our brand through intentional outreach. You are a natural connector who builds trust quickly, whether engaging with customers, local organizations, or representing our office at events. You listen closely and understand what people value, using those insights to shape effective messaging and guide customers toward the right solutions. You are driven by goals, growth, and results, and you know how to turn engagement into action while supporting digital marketing, campaign execution, and overall office growth. Location West Chester and Plymouth Meeting At Henry Nace Insurance, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalizing a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us. Seeking a Marketing Liaison to coordinate marketing, community engagement, and outreach efforts. This position focuses on promoting brand awareness and supporting office growth initiatives. Responsibilities Plan and implement local marketing and networking activities. Manage digital outreach including social media and online engagement. Support event coordination and community involvement. Track campaign performance and provide regular updates to the agent. Collaborate with team members to align marketing and customer engagement goals. Qualifications Strong communication and organizational skills. Experience with marketing, communications, or social media preferred. Creative thinker with attention to detail. Must be able to obtain applicable state insurance licenses. Flexible work from home options available. Compensation $45,000.00 - $55,000.00 per year Apply Now: State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.
Career Choices Dewis Gyrfa Ltd
Birmingham, Staffordshire
Salary is increased upon annual review and based on performance. Commission is also payable upon reaching individual and team targets. Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 01/05/2026 About this job Midland Letting and Sales Ltd is a well-established independent estate and letting agent specialising in lettings, management, and sales throughout Birmingham. We are dedicated to providing exceptional service and fostering professional growth within the property industry. We are looking to expand our company and seeking the best candidates looking for long term employment prospects. Job Summary This dynamic role provides hands on experience in property sales, lettings, customer service, and administrative tasks. Responsibilities Assist with property viewings, client inquiries, and follow up communications to ensure a positive customer experience. Support the marketing of the company and properties through online listings, social media, and promotional materials. Conduct property inspections and prepare detailed reports for clients and management. Help coordinate property management activities, including tenant relations and maintenance scheduling. Maintain accurate records of property transactions, appointments, and client interactions. Develop an understanding of relevant regulations such as Housing laws and Real Estate law. Yoou will contribute to administrative duties, including data entry, filing, and scheduling appointments through our computerised system. Skills We welcome strong communication skills with the ability to engage effectively with clients and team members. Basic negotiation skills to support sales and rental agreements. Familiarity with property management practices and real estate regulations would be an advantage, though not essential. Excellent organisational skills with attention to detail in administrative tasks is important. The position will require travel to and from properties, having a clean driving license is ideal (use of a company car may be provided upon promotion), though having use of your own car to begin with is essential. Company Hours Company hours are 9.6pm Monday to Friday, 9.2pm Saturday. We offer time off in lieu for Saturday shifts and have a Saturday Rota in place.
Apr 07, 2026
Full time
Salary is increased upon annual review and based on performance. Commission is also payable upon reaching individual and team targets. Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 01/05/2026 About this job Midland Letting and Sales Ltd is a well-established independent estate and letting agent specialising in lettings, management, and sales throughout Birmingham. We are dedicated to providing exceptional service and fostering professional growth within the property industry. We are looking to expand our company and seeking the best candidates looking for long term employment prospects. Job Summary This dynamic role provides hands on experience in property sales, lettings, customer service, and administrative tasks. Responsibilities Assist with property viewings, client inquiries, and follow up communications to ensure a positive customer experience. Support the marketing of the company and properties through online listings, social media, and promotional materials. Conduct property inspections and prepare detailed reports for clients and management. Help coordinate property management activities, including tenant relations and maintenance scheduling. Maintain accurate records of property transactions, appointments, and client interactions. Develop an understanding of relevant regulations such as Housing laws and Real Estate law. Yoou will contribute to administrative duties, including data entry, filing, and scheduling appointments through our computerised system. Skills We welcome strong communication skills with the ability to engage effectively with clients and team members. Basic negotiation skills to support sales and rental agreements. Familiarity with property management practices and real estate regulations would be an advantage, though not essential. Excellent organisational skills with attention to detail in administrative tasks is important. The position will require travel to and from properties, having a clean driving license is ideal (use of a company car may be provided upon promotion), though having use of your own car to begin with is essential. Company Hours Company hours are 9.6pm Monday to Friday, 9.2pm Saturday. We offer time off in lieu for Saturday shifts and have a Saturday Rota in place.
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. Ironclad has also been backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers' goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success. Legal engineers are core to our Customer Outcomes team and work cross functionally to deliver a best in class experience for our customers. This is a hybrid role based out of our London office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in office days for team or company events. Candidates must have the unrestricted right to work in the United Kingdom. What You Will Be Doing: Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on time delivery and successful implementations. Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders. Leverage your product and industry expertise to design and build customers' contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances. Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade offs that balance project timeline and their implementation goals. Serve as the internal "Voice of Customer" by regularly sharing product feedback and collaborating with our Product team. Proactively identify opportunities to improve our team's implementation processes. Respond to customer escalations in a way that inspires confidence and customer loyalty. Collaborate cross functionally with Sales, Support and Customer Success Managers to support the success of customers. Key Skills: 3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred). Passion for learning new technologies and driving outcomes through technical solutions. Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. Ability to successfully navigate enterprise customers' complex organizational structures - this involves deeply understanding the dynamics and priorities of customers' Legal, Sales, Procurement and/or IT teams. Curiosity for listening and understanding customers' goals and values. Familiarity with CLM (contract lifecycle management) and legal operations business processes. Experience learning and adapting quickly to a growing organization. Ironclad's Values: Drive, Intent, Integrity, and Empathy. Base Salary Range: £70,000 - £80,000 The base salary range represents the minimum and maximum of the salary range for this position based at our London office. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. UK Employee Benefits at Ironclad: Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at US Full Time Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy up plan options available Market leading leave policies, including gender neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Apr 07, 2026
Full time
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. Ironclad has also been backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers' goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success. Legal engineers are core to our Customer Outcomes team and work cross functionally to deliver a best in class experience for our customers. This is a hybrid role based out of our London office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in office days for team or company events. Candidates must have the unrestricted right to work in the United Kingdom. What You Will Be Doing: Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on time delivery and successful implementations. Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders. Leverage your product and industry expertise to design and build customers' contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances. Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade offs that balance project timeline and their implementation goals. Serve as the internal "Voice of Customer" by regularly sharing product feedback and collaborating with our Product team. Proactively identify opportunities to improve our team's implementation processes. Respond to customer escalations in a way that inspires confidence and customer loyalty. Collaborate cross functionally with Sales, Support and Customer Success Managers to support the success of customers. Key Skills: 3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred). Passion for learning new technologies and driving outcomes through technical solutions. Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. Ability to successfully navigate enterprise customers' complex organizational structures - this involves deeply understanding the dynamics and priorities of customers' Legal, Sales, Procurement and/or IT teams. Curiosity for listening and understanding customers' goals and values. Familiarity with CLM (contract lifecycle management) and legal operations business processes. Experience learning and adapting quickly to a growing organization. Ironclad's Values: Drive, Intent, Integrity, and Empathy. Base Salary Range: £70,000 - £80,000 The base salary range represents the minimum and maximum of the salary range for this position based at our London office. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. UK Employee Benefits at Ironclad: Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at US Full Time Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy up plan options available Market leading leave policies, including gender neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Senior Entertainment Travel Consultant page is loaded Senior Entertainment Travel Consultantlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: J-79713Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a Media Travel agent, you'll join our highly experienced team, providing outstanding service to our Entertainment and Fashion clients.We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and opportunities to go on fam trips.We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. What You'll Do on a Typical Day Advise and arrange travel for many TV/Online commercials and Fashion shoots. Conduct analysis, budgets and research on up-and-coming Productions and fashion shoots. Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations along with meet and assists at airports. Use Sabre Global Distribution Systems (GDSs) Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels The successful candidate will be required to cover the emergency out of hours number. This will usually be 1 Saturday and 1 Sunday a month (not consecutively) - extra renumeration will be paid for this.We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We're Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre) Professional communication (written and verbal) Attention to detail and thinking out the box. Act with integrity, and look after personal traveller information Possess a strong understanding of the travel industry (background in Media travel, Airline reservation, Hotel reservation, group travel) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Location London, United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Apr 07, 2026
Full time
Senior Entertainment Travel Consultant page is loaded Senior Entertainment Travel Consultantlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: J-79713Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a Media Travel agent, you'll join our highly experienced team, providing outstanding service to our Entertainment and Fashion clients.We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and opportunities to go on fam trips.We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. What You'll Do on a Typical Day Advise and arrange travel for many TV/Online commercials and Fashion shoots. Conduct analysis, budgets and research on up-and-coming Productions and fashion shoots. Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations along with meet and assists at airports. Use Sabre Global Distribution Systems (GDSs) Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels The successful candidate will be required to cover the emergency out of hours number. This will usually be 1 Saturday and 1 Sunday a month (not consecutively) - extra renumeration will be paid for this.We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We're Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre) Professional communication (written and verbal) Attention to detail and thinking out the box. Act with integrity, and look after personal traveller information Possess a strong understanding of the travel industry (background in Media travel, Airline reservation, Hotel reservation, group travel) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Location London, United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Role: Junior Sales Consultant (Lead Generation) Salary: £24,000 basic + OTE up to £35k Location: Luton (Capability Green) About Bionic: At Bionic, we're on a mission to make it radically easier to run a small business. As the UK's leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance. We combine smart technology with real human support to match our customers with the best deals - quickly and effortlessly. That's why major brands like Compare the Market, Uswitch for Business, and MoneySuperMarket trust us to power their business energy switching services. About the Role: We pride ourselves on delivering a friendly, transparent, and supportive service - and we'd love for you to be part of it. As a Junior Sales Consultant, you'll be the first point of contact for potential business customers. You'll be making outbound calls to business owners, understanding their needs and determine if we can help them find a better deal on their business essentials. Your focus will be on qualifying leads and building strong customer relationships, before handing them over to our senior sales consultants. This is a phone-based role that's perfect for someone who enjoys speaking with people and wants to develop a professional sales skillset. What You'll Be Doing: Making outbound calls to potential and existing business customers Understanding customer needs and identifying suitable solutions Building rapport and providing a world-class customer experience Supporting customers as their trusted point of contact Generating leads for the sale of our products across Energy, Connectivity, Finance & Insurance Working towards daily, weekly, and monthly activity targets and KPIs About You: No previous sales experience is required, we'll provide full training and ongoing support. You'll be a great fit if you: Communicate confidently and clearly Enjoy working towards targets and measurable goals Are comfortable switching between different product areas (energy, insurance, telecoms) Stay positive and resilient when facing challenges Are motivated to learn and develop new skills Can work well in a fast-paced environment Why Join Bionic? Full Training & Career Support - We'll guide you every step of the way - from structured training to ongoing mentoring. Supportive, Team-Focused Culture - Work alongside people who encourage, support, and celebrate one another. Great Working Environment - Our modern Luton office is well-located with excellent transport links close by Recognition & Rewards - Commission opportunities, and reward schemes to acknowledge your hard work. Build a long-term career in the Energy and Utilities sector with a trusted market leader Interview Process: - Short One-Way Video Introduction - Teams Interview held with a Team Leader- Final stage held in office with our Sales Manager About Bionic: Bionic has over 560 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration. Benefits: We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. Enhance your health & wellbeing Private healthcare cover Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies Eyecare scheme Taking time away from work 25 days annual leave, increasing with tenure 1 paid family & religious day of leave per year - following successful probation period 1 paid charity volunteering day per year Option to buy/sell up to an additional 3 days leave per year Family matters: for the special moments Enhanced maternity, paternity or shared parental leave 2 days off for your wedding upon joining, and up to 5 days after 2 years' service Financial wellbeing Auto-enrolled salary sacrifice pension scheme Life assurance Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure Cycle to work scheme Recognition Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition Long service awards
Apr 07, 2026
Full time
Role: Junior Sales Consultant (Lead Generation) Salary: £24,000 basic + OTE up to £35k Location: Luton (Capability Green) About Bionic: At Bionic, we're on a mission to make it radically easier to run a small business. As the UK's leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance. We combine smart technology with real human support to match our customers with the best deals - quickly and effortlessly. That's why major brands like Compare the Market, Uswitch for Business, and MoneySuperMarket trust us to power their business energy switching services. About the Role: We pride ourselves on delivering a friendly, transparent, and supportive service - and we'd love for you to be part of it. As a Junior Sales Consultant, you'll be the first point of contact for potential business customers. You'll be making outbound calls to business owners, understanding their needs and determine if we can help them find a better deal on their business essentials. Your focus will be on qualifying leads and building strong customer relationships, before handing them over to our senior sales consultants. This is a phone-based role that's perfect for someone who enjoys speaking with people and wants to develop a professional sales skillset. What You'll Be Doing: Making outbound calls to potential and existing business customers Understanding customer needs and identifying suitable solutions Building rapport and providing a world-class customer experience Supporting customers as their trusted point of contact Generating leads for the sale of our products across Energy, Connectivity, Finance & Insurance Working towards daily, weekly, and monthly activity targets and KPIs About You: No previous sales experience is required, we'll provide full training and ongoing support. You'll be a great fit if you: Communicate confidently and clearly Enjoy working towards targets and measurable goals Are comfortable switching between different product areas (energy, insurance, telecoms) Stay positive and resilient when facing challenges Are motivated to learn and develop new skills Can work well in a fast-paced environment Why Join Bionic? Full Training & Career Support - We'll guide you every step of the way - from structured training to ongoing mentoring. Supportive, Team-Focused Culture - Work alongside people who encourage, support, and celebrate one another. Great Working Environment - Our modern Luton office is well-located with excellent transport links close by Recognition & Rewards - Commission opportunities, and reward schemes to acknowledge your hard work. Build a long-term career in the Energy and Utilities sector with a trusted market leader Interview Process: - Short One-Way Video Introduction - Teams Interview held with a Team Leader- Final stage held in office with our Sales Manager About Bionic: Bionic has over 560 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration. Benefits: We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. Enhance your health & wellbeing Private healthcare cover Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies Eyecare scheme Taking time away from work 25 days annual leave, increasing with tenure 1 paid family & religious day of leave per year - following successful probation period 1 paid charity volunteering day per year Option to buy/sell up to an additional 3 days leave per year Family matters: for the special moments Enhanced maternity, paternity or shared parental leave 2 days off for your wedding upon joining, and up to 5 days after 2 years' service Financial wellbeing Auto-enrolled salary sacrifice pension scheme Life assurance Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure Cycle to work scheme Recognition Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition Long service awards
We follow a hybrid working style, with three days per week spent in our Tower Bridge office. Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches. Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla's customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers. Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together. As a Client Relationship Support, you are the bridge between our market leading product suite and the agents who rely on them. You won't just be managing accounts; you'll be acting as a trusted advisor. Using a blend of data driven insights and human empathy, you will ensure our partners maximise the value of their membership, optimise their digital presence, and stay loyal to the Zoopla brand. This role is an incredible entry point for a motivated professional looking to break into the PropTech industry. Working with a household name like Zoopla, you will gain unparalleled exposure to the intersection of real estate and technology. This position is designed for growth; for the right candidate, it serves as a high impact launchpad with the potential to progress into wider Account Management and strategic commercial roles within the business. We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors. Key Responsibilities Relationship Management: Develop deep, long-term relationships with your account base to promote brand loyalty and high retention rates. Insightful Communication: Use various technologies to provide rich, digestible insights on portfolio performance. Churn & Escalation Management: Proactively manage the cancellation process, tackling objections and resolving escalations or complaints with a calm, solution oriented approach. Value Realisation: Conduct regular reviews to ensure clients are fully utilising the Zoopla product suite and getting a clear return on their investment. Data Analysis: Dive into product usage and performance data to identify trends, improve service offerings, and provide actionable advice to customers. Voice of the Client: Collaborate closely with the wider Sales and Product teams to champion your clients' needs and help shape the future of our customer experience. Optimised Adoption: Provide 1:1 guidance and best practice advice to help customers master our tools and integrate them into their daily workflows. Requirements & Experience Technical Aptitude: You are comfortable navigating CRM systems (e.g., Salesforce) and are proficient at interpreting data sets. Expert Communicator: You possess exceptional written and verbal skills, with the ability to explain complex data in a simple, compelling way. Industry Passion: You have relevant experience or a genuine interest in PropTech, real estate, property marketing, or online advertising. Proactive Problem Solver: You identify client needs and potential blockers before they become issues, moving quickly to resolve them. Empathy & Curiosity: You have a natural ability to step into the client's shoes and a desire to understand the "why" behind their challenges. Core Competencies & Mindset Intellectual Curiosity: You don't just look at a report; you dig deeper to find the story behind the numbers. Rigorous Quality Assurance: You have a "check and verify" mindset. You take pride in ensuring every detail is 100% accurate before it reaches the client. Customer Centric Accuracy: You understand that operational precision is the foundation of trust. If the data is wrong, the relationship suffers, you ensure it's always right. Personal Attributes Proactive & Resourceful: You bring solutions, not just problems, to the table. "Can-Do" Attitude: You're happy to roll up your sleeves and support the wider team whenever needed. Approachable: You build rapport effortlessly and stay positive, even when under pressure or dealing with difficult conversations. Highly Organised: You can juggle multiple tasks from data reporting to billing queries, without losing track of the details. Our hybrid setup means you'll join us in the Tower Bridge office 3 days each week 25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London 7.5% pension contribution by the company
Apr 07, 2026
Full time
We follow a hybrid working style, with three days per week spent in our Tower Bridge office. Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches. Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla's customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers. Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together. As a Client Relationship Support, you are the bridge between our market leading product suite and the agents who rely on them. You won't just be managing accounts; you'll be acting as a trusted advisor. Using a blend of data driven insights and human empathy, you will ensure our partners maximise the value of their membership, optimise their digital presence, and stay loyal to the Zoopla brand. This role is an incredible entry point for a motivated professional looking to break into the PropTech industry. Working with a household name like Zoopla, you will gain unparalleled exposure to the intersection of real estate and technology. This position is designed for growth; for the right candidate, it serves as a high impact launchpad with the potential to progress into wider Account Management and strategic commercial roles within the business. We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors. Key Responsibilities Relationship Management: Develop deep, long-term relationships with your account base to promote brand loyalty and high retention rates. Insightful Communication: Use various technologies to provide rich, digestible insights on portfolio performance. Churn & Escalation Management: Proactively manage the cancellation process, tackling objections and resolving escalations or complaints with a calm, solution oriented approach. Value Realisation: Conduct regular reviews to ensure clients are fully utilising the Zoopla product suite and getting a clear return on their investment. Data Analysis: Dive into product usage and performance data to identify trends, improve service offerings, and provide actionable advice to customers. Voice of the Client: Collaborate closely with the wider Sales and Product teams to champion your clients' needs and help shape the future of our customer experience. Optimised Adoption: Provide 1:1 guidance and best practice advice to help customers master our tools and integrate them into their daily workflows. Requirements & Experience Technical Aptitude: You are comfortable navigating CRM systems (e.g., Salesforce) and are proficient at interpreting data sets. Expert Communicator: You possess exceptional written and verbal skills, with the ability to explain complex data in a simple, compelling way. Industry Passion: You have relevant experience or a genuine interest in PropTech, real estate, property marketing, or online advertising. Proactive Problem Solver: You identify client needs and potential blockers before they become issues, moving quickly to resolve them. Empathy & Curiosity: You have a natural ability to step into the client's shoes and a desire to understand the "why" behind their challenges. Core Competencies & Mindset Intellectual Curiosity: You don't just look at a report; you dig deeper to find the story behind the numbers. Rigorous Quality Assurance: You have a "check and verify" mindset. You take pride in ensuring every detail is 100% accurate before it reaches the client. Customer Centric Accuracy: You understand that operational precision is the foundation of trust. If the data is wrong, the relationship suffers, you ensure it's always right. Personal Attributes Proactive & Resourceful: You bring solutions, not just problems, to the table. "Can-Do" Attitude: You're happy to roll up your sleeves and support the wider team whenever needed. Approachable: You build rapport effortlessly and stay positive, even when under pressure or dealing with difficult conversations. Highly Organised: You can juggle multiple tasks from data reporting to billing queries, without losing track of the details. Our hybrid setup means you'll join us in the Tower Bridge office 3 days each week 25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London 7.5% pension contribution by the company
Expedia Group brands power global travel for everyone, everywhere. We design cutting edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Loyalty Operations and Experience Manager We create and deliver tailored marketing strategies for Expedia Group's brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology. Are you excited by the opportunity to take our business to the next level delivering value, unforgettable travel experiences and unlocking new business opportunities? Do you have a passion for the traveler and our partners, and a curiosity for what makes them tick? At Expedia Group, we aim to be the most rewarding place to book travel. Our loyalty members are the center of our business, driving revenue and satisfaction and making up the majority of our overall traveler revenue to EG. The Loyalty Operations & Experience team keeps our loyalty programs running smoothly and improving over time. We champion members by ensuring every touchpoint is consistent, intuitive, and rewarding, and we support internal teams with clear documentation so there is a single, consistent understanding of how our programs work. Role summary The Loyalty Operations and Experience Manager serves as a subject matter expert for a defined set of loyalty experiences, and owner of key operational processes. This role ensures the assigned loyalty experience area is intuitive, rewarding, and operationally robust across all touchpoints and channels, while staying aligned to our overall program and brand strategies. You will translate program vision and rules into clear, scalable operational processes, documentation, and experiences, partnering closely with TEaL, Loyalty Performance, Product, Technology, Finance, Legal, Accounting, and our Brands to deliver simple, consistent, and delightful loyalty journeys for travelers. This is a manager level role for an individual who is hands on in operations, comfortable with complex details, and able to influence cross functional stakeholders to maintain and improve the loyalty experience. In this role, you will: Subject Matter Expert for loyalty experiences Serve as the program owner for specific loyalty experiences, acting as the subject matter expert across Brands and Points of Sale. Ensuring consistency of the end to end experience for your experience areas across site experience, communications, and Agent support articles, ensuring a consistent experience and clear traveler understanding of how the program works. Have a deep understanding of loyalty program rules and mechanics for your experiences, ensuring they are accurately reflected in business rules, system configurations, and traveler facing experiences. Maintain program rule documentation for your areas and partner with Legal and other stakeholders to keep T&C's and internal documentation aligned with the live experience. Work with cross functional teams on changes that impact loyalty experiences (e.g., T&C's, Messaging, site experiences, and comms), balancing customer value, Brand strategy, economics, and operational feasibility. Enhancement backlog & continuous improvement Maintain a prioritized enhancement backlog, informed by data, traveler feedback, audits, and issue trends. Build clear business cases and apply strong financial acumen to proposed changes to loyalty mechanics, quantifying traveler impact, costs, and expected returns to inform prioritization and decision making. Partner with Loyalty Performance to understand and influence key economics and performance drivers for your area, ensuring changes support both traveler value and business outcomes. Internal Process Owner Own a key loyalty operations process end to end, defining clear priorities, workflows, and outputs. Ensure the process is well documented, scalable, and structured so broader team members can support execution consistently and efficiently. Continuously review and refine the process to improve speed, quality, and traveler outcomes while managing operational risk. Issue management & remediation Act as owner for issues related to your experiences that impact members, leading traveler and business resolution and keeping key stakeholders updated on progress. Serve as the central coordination point across cross functional teams (e.g., Product, Tech, TPSP, Legal, Finance) to drive timely, aligned resolution paths for members. Understand the traveler impact of the issue and define remediation plans that protect both traveler experience and business outcomes. Audits, controls, and quality Execute regular audits of your experiences as part of the bi annual audit process, validating alignment between business rules, live experience, and documented T&C's across brands and points of sale. Define and monitor operational controls, KPIs, and guardrails that ensure loyalty mechanics in your area are functioning as intended and that traveler issues are identified and addressed early. Experience & Qualifications Experience: 7+ years of relevant experience; bachelor's degree preferred. Background: Experience in loyalty, marketing, product operations, or a related discipline, including experience running or optimizing complex customer programs and processes. Loyalty & customer expertise: Strong understanding of loyalty program mechanics, customer journeys, and how to improve experiences that are simple, transparent, and rewarding for travelers. Operational excellence: Proven track record designing and running scalable operational processes, documentation, and frameworks in a fast paced, global environment. Analytical skills: Comfortable working with data to diagnose issues, size opportunities, and measure impact; experience with tools such as Excel, Tableau, or similar analytics platforms is strongly preferred. Financial acumen: Able to interpret financial and performance data, understand P&L and unit economics impacts, and build business cases that balance traveler value, cost, and commercial outcomes. Influence & communication: Ability to collaborate and build strong relationships across functions and levels, using clear written and verbal communication to drive decisions and shared outcomes. Execution & adaptability: Comfortable handling multiple projects simultaneously while remaining organized and detail oriented; resilient and able to adapt as business priorities and strategies evolve. Tools & ways of working: Proficient with modern collaboration tools and open to leveraging AI and automation to streamline and scale operational work. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Apr 07, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Loyalty Operations and Experience Manager We create and deliver tailored marketing strategies for Expedia Group's brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology. Are you excited by the opportunity to take our business to the next level delivering value, unforgettable travel experiences and unlocking new business opportunities? Do you have a passion for the traveler and our partners, and a curiosity for what makes them tick? At Expedia Group, we aim to be the most rewarding place to book travel. Our loyalty members are the center of our business, driving revenue and satisfaction and making up the majority of our overall traveler revenue to EG. The Loyalty Operations & Experience team keeps our loyalty programs running smoothly and improving over time. We champion members by ensuring every touchpoint is consistent, intuitive, and rewarding, and we support internal teams with clear documentation so there is a single, consistent understanding of how our programs work. Role summary The Loyalty Operations and Experience Manager serves as a subject matter expert for a defined set of loyalty experiences, and owner of key operational processes. This role ensures the assigned loyalty experience area is intuitive, rewarding, and operationally robust across all touchpoints and channels, while staying aligned to our overall program and brand strategies. You will translate program vision and rules into clear, scalable operational processes, documentation, and experiences, partnering closely with TEaL, Loyalty Performance, Product, Technology, Finance, Legal, Accounting, and our Brands to deliver simple, consistent, and delightful loyalty journeys for travelers. This is a manager level role for an individual who is hands on in operations, comfortable with complex details, and able to influence cross functional stakeholders to maintain and improve the loyalty experience. In this role, you will: Subject Matter Expert for loyalty experiences Serve as the program owner for specific loyalty experiences, acting as the subject matter expert across Brands and Points of Sale. Ensuring consistency of the end to end experience for your experience areas across site experience, communications, and Agent support articles, ensuring a consistent experience and clear traveler understanding of how the program works. Have a deep understanding of loyalty program rules and mechanics for your experiences, ensuring they are accurately reflected in business rules, system configurations, and traveler facing experiences. Maintain program rule documentation for your areas and partner with Legal and other stakeholders to keep T&C's and internal documentation aligned with the live experience. Work with cross functional teams on changes that impact loyalty experiences (e.g., T&C's, Messaging, site experiences, and comms), balancing customer value, Brand strategy, economics, and operational feasibility. Enhancement backlog & continuous improvement Maintain a prioritized enhancement backlog, informed by data, traveler feedback, audits, and issue trends. Build clear business cases and apply strong financial acumen to proposed changes to loyalty mechanics, quantifying traveler impact, costs, and expected returns to inform prioritization and decision making. Partner with Loyalty Performance to understand and influence key economics and performance drivers for your area, ensuring changes support both traveler value and business outcomes. Internal Process Owner Own a key loyalty operations process end to end, defining clear priorities, workflows, and outputs. Ensure the process is well documented, scalable, and structured so broader team members can support execution consistently and efficiently. Continuously review and refine the process to improve speed, quality, and traveler outcomes while managing operational risk. Issue management & remediation Act as owner for issues related to your experiences that impact members, leading traveler and business resolution and keeping key stakeholders updated on progress. Serve as the central coordination point across cross functional teams (e.g., Product, Tech, TPSP, Legal, Finance) to drive timely, aligned resolution paths for members. Understand the traveler impact of the issue and define remediation plans that protect both traveler experience and business outcomes. Audits, controls, and quality Execute regular audits of your experiences as part of the bi annual audit process, validating alignment between business rules, live experience, and documented T&C's across brands and points of sale. Define and monitor operational controls, KPIs, and guardrails that ensure loyalty mechanics in your area are functioning as intended and that traveler issues are identified and addressed early. Experience & Qualifications Experience: 7+ years of relevant experience; bachelor's degree preferred. Background: Experience in loyalty, marketing, product operations, or a related discipline, including experience running or optimizing complex customer programs and processes. Loyalty & customer expertise: Strong understanding of loyalty program mechanics, customer journeys, and how to improve experiences that are simple, transparent, and rewarding for travelers. Operational excellence: Proven track record designing and running scalable operational processes, documentation, and frameworks in a fast paced, global environment. Analytical skills: Comfortable working with data to diagnose issues, size opportunities, and measure impact; experience with tools such as Excel, Tableau, or similar analytics platforms is strongly preferred. Financial acumen: Able to interpret financial and performance data, understand P&L and unit economics impacts, and build business cases that balance traveler value, cost, and commercial outcomes. Influence & communication: Ability to collaborate and build strong relationships across functions and levels, using clear written and verbal communication to drive decisions and shared outcomes. Execution & adaptability: Comfortable handling multiple projects simultaneously while remaining organized and detail oriented; resilient and able to adapt as business priorities and strategies evolve. Tools & ways of working: Proficient with modern collaboration tools and open to leveraging AI and automation to streamline and scale operational work. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Apr 07, 2026
Full time
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
A leading UK property website is seeking a Client Relationship Support specialist to bridge its product suite with agents. This role involves building deep relationships, providing insights, and enhancing client experiences using data. Ideal candidates will have technical aptitude, exceptional communication skills, and a passion for the PropTech industry. The position offers excellent growth opportunities, a hybrid working model, and competitive benefits, including 25 days of annual leave and enhanced parental leave.
Apr 07, 2026
Full time
A leading UK property website is seeking a Client Relationship Support specialist to bridge its product suite with agents. This role involves building deep relationships, providing insights, and enhancing client experiences using data. Ideal candidates will have technical aptitude, exceptional communication skills, and a passion for the PropTech industry. The position offers excellent growth opportunities, a hybrid working model, and competitive benefits, including 25 days of annual leave and enhanced parental leave.
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Apr 07, 2026
Full time
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit . About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers. As a CSM II, you are accountable for driving measurable customer outcomes, accelerating AI powered workflow adoption, and owning the retention strategy across your book of business. While Client Account Executives lead commercial negotiations, you ensure customers realise sustained value, embed Outreach deeply into their revenue processes, and position the account for long term growth. This is a high ownership, high impact role requiring strategic thinking, commercial awareness, and the ability to translate product usage into executive level business value. We value strategic thinking, curiosity, collaboration, and accountability in equal measure. Location: London (2 days per week in office) Your Daily Impact Drive Measurable Customer Outcomes Own outcome based success plans aligned to customer business objectives, renewal timelines, and long term growth strategy Translate customer goals into structured adoption and AI acceleration plans Identify and close value gaps early, ensuring adoption drives measurable business impact Embed renewal readiness into every engagement as a byproduct of demonstrated success Accelerate AI & Workflow Transformation Support customers in advancing their AI adoption maturity across their revenue workflows. Analyze Outreach AI usage and workflow performance to identify optimization and expansion opportunities Educate customers on evolving AI capabilities and proactively recommend adoption strategies Position AI driven efficiency gains in business terms such as pipeline velocity, win rates, rep productivity, and forecasting accuracy Own the Value Narrative Translate adoption, AI usage, and performance data into executive ready ROI stories Present quantified value metrics in Quarterly Business Reviews and strategic planning sessions Connect product usage to the metrics that matter to Sales Leaders, RevOps, and the C Suite Help customers articulate Outreach's impact internally to strengthen executive sponsorship Lead Proactive Retention Strategy Own the retention strategy across your book of business, partnering with the Client Account Executive to ensure renewal readiness and account growth Identify leading indicators of risk and define clear mitigation plans early Identify and thoughtfully explore expansion opportunities based on demonstrated value. Build and maintain multi threaded relationships (3-5+ stakeholders per account), mapping power and influence to reduce single thread risk and strengthen renewal and expansion strategy. Operate with High Ownership Take clear ownership of your accounts from onboarding through renewal and growth, ensuring alignment, continuity, and long term success. Proactively move initiatives forward while aligning stakeholders and maintaining shared clarity on next steps. Think strategically and act with purpose across multiple concurrent priorities Maintain disciplined account planning, forecasting hygiene, and internal alignment Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Partner with Sales on renewal and expansion strategy Provide structured feedback to Product, representing the voice of your book of business Coordinate internal resources to remove roadblocks and maximise customer experience Our Vision of You 3+ years of experience in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven experience managing a book of 30-50 accounts while driving measurable adoption and retention outcomes Demonstrated ability to influence commercial outcomes without directly owning pricing Strong understanding of modern revenue processes, sales execution, or go to market strategies Experience presenting quantified business impact and ROI to senior stakeholders Data fluent: able to analyse usage metrics and translate insights into action plans Comfortable discussing AI driven workflows, automation, and performance optimisation Strong strategic and critical thinking skills Excellent prioritisation and time management in a fast paced environment High emotional intelligence and ability to build trust across all levels of an organisation Strong written and verbal communication skills, with the ability to tailor messaging to different audiences Self starter with a high sense of ownership and accountability Bachelor's degree or equivalent practical experience How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes with monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Apr 07, 2026
Full time
About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit . About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers. As a CSM II, you are accountable for driving measurable customer outcomes, accelerating AI powered workflow adoption, and owning the retention strategy across your book of business. While Client Account Executives lead commercial negotiations, you ensure customers realise sustained value, embed Outreach deeply into their revenue processes, and position the account for long term growth. This is a high ownership, high impact role requiring strategic thinking, commercial awareness, and the ability to translate product usage into executive level business value. We value strategic thinking, curiosity, collaboration, and accountability in equal measure. Location: London (2 days per week in office) Your Daily Impact Drive Measurable Customer Outcomes Own outcome based success plans aligned to customer business objectives, renewal timelines, and long term growth strategy Translate customer goals into structured adoption and AI acceleration plans Identify and close value gaps early, ensuring adoption drives measurable business impact Embed renewal readiness into every engagement as a byproduct of demonstrated success Accelerate AI & Workflow Transformation Support customers in advancing their AI adoption maturity across their revenue workflows. Analyze Outreach AI usage and workflow performance to identify optimization and expansion opportunities Educate customers on evolving AI capabilities and proactively recommend adoption strategies Position AI driven efficiency gains in business terms such as pipeline velocity, win rates, rep productivity, and forecasting accuracy Own the Value Narrative Translate adoption, AI usage, and performance data into executive ready ROI stories Present quantified value metrics in Quarterly Business Reviews and strategic planning sessions Connect product usage to the metrics that matter to Sales Leaders, RevOps, and the C Suite Help customers articulate Outreach's impact internally to strengthen executive sponsorship Lead Proactive Retention Strategy Own the retention strategy across your book of business, partnering with the Client Account Executive to ensure renewal readiness and account growth Identify leading indicators of risk and define clear mitigation plans early Identify and thoughtfully explore expansion opportunities based on demonstrated value. Build and maintain multi threaded relationships (3-5+ stakeholders per account), mapping power and influence to reduce single thread risk and strengthen renewal and expansion strategy. Operate with High Ownership Take clear ownership of your accounts from onboarding through renewal and growth, ensuring alignment, continuity, and long term success. Proactively move initiatives forward while aligning stakeholders and maintaining shared clarity on next steps. Think strategically and act with purpose across multiple concurrent priorities Maintain disciplined account planning, forecasting hygiene, and internal alignment Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Partner with Sales on renewal and expansion strategy Provide structured feedback to Product, representing the voice of your book of business Coordinate internal resources to remove roadblocks and maximise customer experience Our Vision of You 3+ years of experience in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven experience managing a book of 30-50 accounts while driving measurable adoption and retention outcomes Demonstrated ability to influence commercial outcomes without directly owning pricing Strong understanding of modern revenue processes, sales execution, or go to market strategies Experience presenting quantified business impact and ROI to senior stakeholders Data fluent: able to analyse usage metrics and translate insights into action plans Comfortable discussing AI driven workflows, automation, and performance optimisation Strong strategic and critical thinking skills Excellent prioritisation and time management in a fast paced environment High emotional intelligence and ability to build trust across all levels of an organisation Strong written and verbal communication skills, with the ability to tailor messaging to different audiences Self starter with a high sense of ownership and accountability Bachelor's degree or equivalent practical experience How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes with monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Overview M+C Saatchi World Services are looking for a Data Scientist specialising in NLP. In this role, you will design, build, and scale production grade language systems that transform how our products understand, retrieve, and generate text. You'll work closely with engineering, product, and operational stakeholders to translate business goals into technical solutions, whilst shaping the overall direction of our AI capabilities. This is a full time role, based in London on a hybrid basis (2-3 days per week in the office). About the Role This is an applied, highly technical role focused on leveraging frontier LLM services (OpenAI, Anthropic, etc.) as well as locally deployed models to solve real business problems. You will architect intelligent systems, implement robust NLP pipelines, and deploy solutions that are reliable, secure, and performant at scale. You'll work closely with engineering, product, and operational stakeholders to translate business goals into technical solutions, whilst shaping the overall direction of our AI capabilities. What you'll do: Design and build LLM powered applications using third party APIs (OpenAI, Anthropic, etc.). Develop RAG (retrieval augmented generation) systems including document ingestion, chunking strategies, and vector search infrastructure. Implement advanced prompt engineering patterns, evaluation frameworks, and output reliability mechanisms. Build NLP pipelines for text classification, entity extraction, semantic search, summarisation, and document understanding. Develop agentic workflows and tool use systems for complex multi step tasks. Optimise for cost, latency, reliability, and model selection across LLM providers and configurations. Collaborate with product and engineering teams to translate business requirements into robust technical solutions. Build monitoring, observability, and evaluation systems for LLM applications in production. About You What you bring (knowledge, expertise, experience, and skills): Solid experience in applied NLP or machine learning roles. Strong proficiency in Python and experience building production systems. Hands on experience with LLM APIs (OpenAI, Anthropic, or similar). Experience building RAG systems including loaders, text splitting, embedding models, and vector stores. Solid understanding of NLP fundamentals: embeddings, semantic similarity, text classification, and evaluation. Experience with prompt engineering and structured output parsing. Strong software engineering fundamentals: version control, testing, code review, documentation. Experience with cloud infrastructure (AWS preferred). Desirable: Experience with LLM orchestration frameworks (LangChain, LlamaIndex, etc.). Background working with vector databases (Pinecone, Weaviate, pgvector, Chroma). Experience building agentic LLM workflows (tool calling, function calling, multi step reasoning). Familiarity with LLM evaluation and observability tools (LangSmith, Weights & Biases, etc.). Experience fine tuning API based models or working with embedding models. Understanding of cost optimisation strategies across providers and model tiers. What You Get A competitive salary and benefits package that includes 27 days holiday per year, pension contributions, private healthcare, discounted dental insurance, enhanced maternity/parental leave, plus a whole host of others including: Cultural stimulation allowance - £250 per person per year Half days off before bank holidays Emergency care days for dependants Up to 5 days volunteering leave per year to work for a registered charity Up to 10 days special emergency leave per year Season Ticket loan Payroll Giving Scheme Thursday drinks to unwind and socialize An annual Summer and Christmas party Our commitment to Diversity and Inclusion sees us offer inclusive bank holidays We also offer learning opportunities around D&I, targeted mentoring programmes and the opportunity to participate in several active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success. About M+C Saatchi World Services M+C Saatchi World Services is a specialist division of M+C Saatchi Group, the world's largest independent communications network. Our specialists work in office hubs across six continents, grounding our global expertise in local nuance. We offer award-winning commercial communications capabilities, which are utilized by global organizations to address the world's most complex problems across defence, development, diplomacy, homeland and national security, law and order, health, education, and the environment. We work with clients that want to help the hardest-to-reach, hardest-to-influence audiences. This includes a range of Western Government departments, such as DOS and USAID; partner governments, including the U.K. and Australia; and prominent IGOs/NGOs such as the U.N. We are a comms agency that works on behaviour change projects typically focused on issues related to Security, Defence and Stabilization. Whether it's producing critically acclaimed feature films in Africa, to TV shows in the Middle East, to pop music videos in Asia, we have a record of leveraging creativity to access communities anywhere in the world.
Apr 07, 2026
Full time
Overview M+C Saatchi World Services are looking for a Data Scientist specialising in NLP. In this role, you will design, build, and scale production grade language systems that transform how our products understand, retrieve, and generate text. You'll work closely with engineering, product, and operational stakeholders to translate business goals into technical solutions, whilst shaping the overall direction of our AI capabilities. This is a full time role, based in London on a hybrid basis (2-3 days per week in the office). About the Role This is an applied, highly technical role focused on leveraging frontier LLM services (OpenAI, Anthropic, etc.) as well as locally deployed models to solve real business problems. You will architect intelligent systems, implement robust NLP pipelines, and deploy solutions that are reliable, secure, and performant at scale. You'll work closely with engineering, product, and operational stakeholders to translate business goals into technical solutions, whilst shaping the overall direction of our AI capabilities. What you'll do: Design and build LLM powered applications using third party APIs (OpenAI, Anthropic, etc.). Develop RAG (retrieval augmented generation) systems including document ingestion, chunking strategies, and vector search infrastructure. Implement advanced prompt engineering patterns, evaluation frameworks, and output reliability mechanisms. Build NLP pipelines for text classification, entity extraction, semantic search, summarisation, and document understanding. Develop agentic workflows and tool use systems for complex multi step tasks. Optimise for cost, latency, reliability, and model selection across LLM providers and configurations. Collaborate with product and engineering teams to translate business requirements into robust technical solutions. Build monitoring, observability, and evaluation systems for LLM applications in production. About You What you bring (knowledge, expertise, experience, and skills): Solid experience in applied NLP or machine learning roles. Strong proficiency in Python and experience building production systems. Hands on experience with LLM APIs (OpenAI, Anthropic, or similar). Experience building RAG systems including loaders, text splitting, embedding models, and vector stores. Solid understanding of NLP fundamentals: embeddings, semantic similarity, text classification, and evaluation. Experience with prompt engineering and structured output parsing. Strong software engineering fundamentals: version control, testing, code review, documentation. Experience with cloud infrastructure (AWS preferred). Desirable: Experience with LLM orchestration frameworks (LangChain, LlamaIndex, etc.). Background working with vector databases (Pinecone, Weaviate, pgvector, Chroma). Experience building agentic LLM workflows (tool calling, function calling, multi step reasoning). Familiarity with LLM evaluation and observability tools (LangSmith, Weights & Biases, etc.). Experience fine tuning API based models or working with embedding models. Understanding of cost optimisation strategies across providers and model tiers. What You Get A competitive salary and benefits package that includes 27 days holiday per year, pension contributions, private healthcare, discounted dental insurance, enhanced maternity/parental leave, plus a whole host of others including: Cultural stimulation allowance - £250 per person per year Half days off before bank holidays Emergency care days for dependants Up to 5 days volunteering leave per year to work for a registered charity Up to 10 days special emergency leave per year Season Ticket loan Payroll Giving Scheme Thursday drinks to unwind and socialize An annual Summer and Christmas party Our commitment to Diversity and Inclusion sees us offer inclusive bank holidays We also offer learning opportunities around D&I, targeted mentoring programmes and the opportunity to participate in several active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success. About M+C Saatchi World Services M+C Saatchi World Services is a specialist division of M+C Saatchi Group, the world's largest independent communications network. Our specialists work in office hubs across six continents, grounding our global expertise in local nuance. We offer award-winning commercial communications capabilities, which are utilized by global organizations to address the world's most complex problems across defence, development, diplomacy, homeland and national security, law and order, health, education, and the environment. We work with clients that want to help the hardest-to-reach, hardest-to-influence audiences. This includes a range of Western Government departments, such as DOS and USAID; partner governments, including the U.K. and Australia; and prominent IGOs/NGOs such as the U.N. We are a comms agency that works on behaviour change projects typically focused on issues related to Security, Defence and Stabilization. Whether it's producing critically acclaimed feature films in Africa, to TV shows in the Middle East, to pop music videos in Asia, we have a record of leveraging creativity to access communities anywhere in the world.
