Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 05, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
May 05, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team. As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations support This team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization. For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity. Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigations Employee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations data The experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values
May 05, 2026
Full time
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team. As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations support This team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization. For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity. Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigations Employee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations data The experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values
Leasehold and Homeownership Officer A place to create moments that matter Location: Bradford, Hybrid with travel around the region to meet customer needs. Salary: £39,066 per annum Permanent , 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on the organisation for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you ll be the go-to expert for homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future They ve got big ambitions and are looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. They re Committed to Inclusion They believe diversity makes them stronger and are committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or a high volume of applications is received, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, the organisation does not currently hold a sponsorship licence. Recruitment Agencies: The organisation works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold). REF-
May 04, 2026
Full time
Leasehold and Homeownership Officer A place to create moments that matter Location: Bradford, Hybrid with travel around the region to meet customer needs. Salary: £39,066 per annum Permanent , 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on the organisation for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you ll be the go-to expert for homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future They ve got big ambitions and are looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. They re Committed to Inclusion They believe diversity makes them stronger and are committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or a high volume of applications is received, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, the organisation does not currently hold a sponsorship licence. Recruitment Agencies: The organisation works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold). REF-
Property Manager, Clifton, Bristol Reactive Recruitment are working with a busy independent estate agent with an enviable reputation in the Bristol market. Due to continued growth, our client now seek an enthusiastic Property Manager for their busy team based in Clifton. The package: A good starting basic of £34,000 p/a High mileage paid for property visits Parking permit provided All required training and development & qualification opportunities Annual salary review and pay rises (provided all KPIs are met) Smart casual dress code Fantastic company culture Local independent business providing job security and career development Excellent induction, training, and ongoing support A thriving independent business offering long-term stability and progression Property Manager duties: Organise all necessary maintenance and repairs for a property portfolio Monitor rental payments Liaise with landlords and tenants to organise tenancy renewals and adherence to all contractual obligations Handling all maintenance issues with tenants and landlords, resolve via approved contractors Liaising with contractors ensuring works are satisfactorily completed, invoicing Resolving all rent payment issues Confirming lease extensions, manage negotiations and agreements Carry out property visits and inspections The person: Essential: At least 3 years experience in Property Management Essential : Full driving license and own vehicle Essential : Student and HMO Property Management experience Thrive on keeping busy and enjoy working under pressure Excellent telephone manner and customer service skills Great negotiation skills Meticulous attention to detail An outgoing personality with a passion for customer service Demonstrate first class administrative skills Excellent time management skills including the ability to prioritise Customer facing experience An analytical person who can communicate well with Landlords and Tenants Excellent written and verbal communication skills at all levels Ability to work on own initiative but all works well as part of a busy team We look forward to receiving your application. Key: Property Manager, Snr Property Manager, Lettings Manager, Property Lettings Manager, Estate Agent, Bristol
May 04, 2026
Full time
Property Manager, Clifton, Bristol Reactive Recruitment are working with a busy independent estate agent with an enviable reputation in the Bristol market. Due to continued growth, our client now seek an enthusiastic Property Manager for their busy team based in Clifton. The package: A good starting basic of £34,000 p/a High mileage paid for property visits Parking permit provided All required training and development & qualification opportunities Annual salary review and pay rises (provided all KPIs are met) Smart casual dress code Fantastic company culture Local independent business providing job security and career development Excellent induction, training, and ongoing support A thriving independent business offering long-term stability and progression Property Manager duties: Organise all necessary maintenance and repairs for a property portfolio Monitor rental payments Liaise with landlords and tenants to organise tenancy renewals and adherence to all contractual obligations Handling all maintenance issues with tenants and landlords, resolve via approved contractors Liaising with contractors ensuring works are satisfactorily completed, invoicing Resolving all rent payment issues Confirming lease extensions, manage negotiations and agreements Carry out property visits and inspections The person: Essential: At least 3 years experience in Property Management Essential : Full driving license and own vehicle Essential : Student and HMO Property Management experience Thrive on keeping busy and enjoy working under pressure Excellent telephone manner and customer service skills Great negotiation skills Meticulous attention to detail An outgoing personality with a passion for customer service Demonstrate first class administrative skills Excellent time management skills including the ability to prioritise Customer facing experience An analytical person who can communicate well with Landlords and Tenants Excellent written and verbal communication skills at all levels Ability to work on own initiative but all works well as part of a busy team We look forward to receiving your application. Key: Property Manager, Snr Property Manager, Lettings Manager, Property Lettings Manager, Estate Agent, Bristol
Leasehold and Homeownership Officer A place to create moments that matter Location : Bradford, Hybrid with travel around the region to meet customer needs. Salary : £39,066 per annum Permanent , 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you'll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You'll play a vital role in ensuring our customers feel supported, informed, and confident in their homes.This isn't a desk-bound job. You'll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You'll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience.You'll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It's a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You'll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You'll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It's a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold).REF-
May 04, 2026
Full time
Leasehold and Homeownership Officer A place to create moments that matter Location : Bradford, Hybrid with travel around the region to meet customer needs. Salary : £39,066 per annum Permanent , 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you'll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You'll play a vital role in ensuring our customers feel supported, informed, and confident in their homes.This isn't a desk-bound job. You'll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You'll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience.You'll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It's a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You'll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You'll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It's a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold).REF-
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
May 03, 2026
Full time
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Land Agent / Rural Surveyor Location: Oxford, UK Contract: Permanent Full-time (flexible working considered) Role Overview An established, highly regarded rural property consultancy is seeking a MRICS-qualified Rural Surveyor to join its Oxford office. This role offers the opportunity to work across a broad and varied rural portfolio, providing professional advice to private, institutional, and corporate clients across the rural sector. The position would suit a motivated surveyor who enjoys diversity in their workload and is keen to contribute to the continued growth of a well-established rural team. The successful candidate will deliver high-quality professional advice across rural estate management, valuations, and land agency, while developing long-term client relationships. Key Responsibilities Build, manage, and develop strong relationships with a diverse rural client base Provide professional advice on rural property matters, including agricultural tenancies, land use, and estate management Undertake accurate and well-reasoned valuations across a range of rural property assets Advise clients on compulsory purchase, utilities, wayleaves, easements, and compensation matters Support clients with rural planning, development, and diversification projects Assist with the delivery of infrastructure and development-related schemes Support the wider Land Agency team with farm agency and estate management work Contribute to business development and the ongoing growth of the rural team Candidate Requirements MRICS qualified CAAV qualification (desirable but not essential) Typically 2-4 years' post-qualification experience in a rural surveying role Strong technical knowledge of rural property and land-related matters Excellent analytical skills with strong attention to detail Ability to produce clear, concise, and well-structured reports Strong negotiation, communication, and client-facing skills Full UK driving licence Transferrable skills and broader professional experience are welcomed. Candidates who demonstrate strong potential and a willingness to develop are encouraged to apply, even if not all criteria are met. Benefits Package Generous annual leave starting at 25 days, increasing to 28 days with service Life assurance at four times basic salary Westfield Health cash plan (following successful completion of probation) Salary sacrifice pension scheme Enhanced maternity, paternity, adoption, and shared parental leave Holiday buy-back scheme Long service awards One paid volunteering day per year for a chosen charity Working Arrangements Core hours: Monday to Friday, 9:00am - 5:30pm 37.5 hours per week Hybrid working policy in place Part-time and flexible working arrangements considered
May 03, 2026
Full time
Land Agent / Rural Surveyor Location: Oxford, UK Contract: Permanent Full-time (flexible working considered) Role Overview An established, highly regarded rural property consultancy is seeking a MRICS-qualified Rural Surveyor to join its Oxford office. This role offers the opportunity to work across a broad and varied rural portfolio, providing professional advice to private, institutional, and corporate clients across the rural sector. The position would suit a motivated surveyor who enjoys diversity in their workload and is keen to contribute to the continued growth of a well-established rural team. The successful candidate will deliver high-quality professional advice across rural estate management, valuations, and land agency, while developing long-term client relationships. Key Responsibilities Build, manage, and develop strong relationships with a diverse rural client base Provide professional advice on rural property matters, including agricultural tenancies, land use, and estate management Undertake accurate and well-reasoned valuations across a range of rural property assets Advise clients on compulsory purchase, utilities, wayleaves, easements, and compensation matters Support clients with rural planning, development, and diversification projects Assist with the delivery of infrastructure and development-related schemes Support the wider Land Agency team with farm agency and estate management work Contribute to business development and the ongoing growth of the rural team Candidate Requirements MRICS qualified CAAV qualification (desirable but not essential) Typically 2-4 years' post-qualification experience in a rural surveying role Strong technical knowledge of rural property and land-related matters Excellent analytical skills with strong attention to detail Ability to produce clear, concise, and well-structured reports Strong negotiation, communication, and client-facing skills Full UK driving licence Transferrable skills and broader professional experience are welcomed. Candidates who demonstrate strong potential and a willingness to develop are encouraged to apply, even if not all criteria are met. Benefits Package Generous annual leave starting at 25 days, increasing to 28 days with service Life assurance at four times basic salary Westfield Health cash plan (following successful completion of probation) Salary sacrifice pension scheme Enhanced maternity, paternity, adoption, and shared parental leave Holiday buy-back scheme Long service awards One paid volunteering day per year for a chosen charity Working Arrangements Core hours: Monday to Friday, 9:00am - 5:30pm 37.5 hours per week Hybrid working policy in place Part-time and flexible working arrangements considered
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
May 02, 2026
Full time
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Location: Inverness This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training click apply for full job details
May 01, 2026
Full time
Location: Inverness This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training click apply for full job details
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Apr 27, 2026
Full time
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Job Role: Reservation Agent for Selfdrive-UK Job Location: Chiswick, London Pay: £30,000.00 per year Car & Van Subscription Sales-Focused Role Full-Time London Competitive Salary + Bonus Are you a hungry, target-driven sales professional who thrives on converting enquiries into bookings? Do you enjoy speaking with customers, building instant rapport and closing deals? Selfdrive UK is looking for an ambitious Reservation / Booking Agent to join our fast-growing car and van subscription business, where your ability to turn calls into confirmed bookings will directly impact your earnings and career progression. This is a fantastic opportunity for someone with a strong sales mindset, excellent communication skills and a passion for delivering an exceptional customer experience. Experience within car and van rental, leasing or vehicle subscription would be highly advantageous, although not essential for the right person with proven sales ability. The Opportunity This is far more than a standard booking role. You will be at the heart of the business, handling high volumes of inbound enquiries, converting leads into confirmed bookings and helping drive revenue growth. We need someone who is commercially minded, proactive and genuinely hungry for business. You must be confident in speaking to customers, understanding their needs quickly, overcoming objections and guiding them through a smooth and transparent booking journey. What You ll Be Doing -Handling inbound sales calls and booking enquiries -Converting enquiries into confirmed vehicle bookings -Working towards and exceeding daily, weekly and monthly targets -Upselling suitable vehicle options and subscription packages -Managing customer conversations via phone, email and WhatsApp -Building trust and strong rapport from the first interaction -Following up warm leads to maximise conversion rates -Processing bookings accurately and efficiently -Checking customer criteria and eligibility -Taking secure customer payments -Delivering a seamless customer journey from enquiry to booking -Clearly explaining pricing, terms and subscription options -Identifying every opportunity to win business What We re Looking For We want someone who loves sales and enjoys winning business. You ll ideally have: -Previous experience in sales, reservations, bookings, telesales or customer conversions -Car / Van rental or automotive industry experience (ideal but not essential) -A target-driven and competitive attitude -Confidence in closing sales over the phone -Strong objection-handling skills -Excellent communication and people skills -A friendly, professional and persuasive manner -High attention to detail -Strong organisational skills -A genuine passion for customer service and results The Right Person Will Be -Hungry to earn -Motivated by targets and commission -Confident and persuasive -Commercially aware -Energetic and driven -Friendly and personable -Focused on delivering results What s In It For You Competitive basic salary Bonus / commission structure Clear career progression opportunities Growing and ambitious business Supportive team culture Ongoing training and development If you re someone who enjoys closing deals, hitting targets and being rewarded for performance, we d love to hear from you. Job Types: Full-time, Permanent Work Location: In person Immediate Joiners based in UK
Apr 27, 2026
Full time
Job Role: Reservation Agent for Selfdrive-UK Job Location: Chiswick, London Pay: £30,000.00 per year Car & Van Subscription Sales-Focused Role Full-Time London Competitive Salary + Bonus Are you a hungry, target-driven sales professional who thrives on converting enquiries into bookings? Do you enjoy speaking with customers, building instant rapport and closing deals? Selfdrive UK is looking for an ambitious Reservation / Booking Agent to join our fast-growing car and van subscription business, where your ability to turn calls into confirmed bookings will directly impact your earnings and career progression. This is a fantastic opportunity for someone with a strong sales mindset, excellent communication skills and a passion for delivering an exceptional customer experience. Experience within car and van rental, leasing or vehicle subscription would be highly advantageous, although not essential for the right person with proven sales ability. The Opportunity This is far more than a standard booking role. You will be at the heart of the business, handling high volumes of inbound enquiries, converting leads into confirmed bookings and helping drive revenue growth. We need someone who is commercially minded, proactive and genuinely hungry for business. You must be confident in speaking to customers, understanding their needs quickly, overcoming objections and guiding them through a smooth and transparent booking journey. What You ll Be Doing -Handling inbound sales calls and booking enquiries -Converting enquiries into confirmed vehicle bookings -Working towards and exceeding daily, weekly and monthly targets -Upselling suitable vehicle options and subscription packages -Managing customer conversations via phone, email and WhatsApp -Building trust and strong rapport from the first interaction -Following up warm leads to maximise conversion rates -Processing bookings accurately and efficiently -Checking customer criteria and eligibility -Taking secure customer payments -Delivering a seamless customer journey from enquiry to booking -Clearly explaining pricing, terms and subscription options -Identifying every opportunity to win business What We re Looking For We want someone who loves sales and enjoys winning business. You ll ideally have: -Previous experience in sales, reservations, bookings, telesales or customer conversions -Car / Van rental or automotive industry experience (ideal but not essential) -A target-driven and competitive attitude -Confidence in closing sales over the phone -Strong objection-handling skills -Excellent communication and people skills -A friendly, professional and persuasive manner -High attention to detail -Strong organisational skills -A genuine passion for customer service and results The Right Person Will Be -Hungry to earn -Motivated by targets and commission -Confident and persuasive -Commercially aware -Energetic and driven -Friendly and personable -Focused on delivering results What s In It For You Competitive basic salary Bonus / commission structure Clear career progression opportunities Growing and ambitious business Supportive team culture Ongoing training and development If you re someone who enjoys closing deals, hitting targets and being rewarded for performance, we d love to hear from you. Job Types: Full-time, Permanent Work Location: In person Immediate Joiners based in UK
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Apr 26, 2026
Full time
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Role Overview Our client is a privately owned, fully integrated real estate investment and management company specialising in the residential and alternative property sectors, with an established and growing presence in the UK PRS market. We are looking for a General Manager to take ownership of a residential building in South London, responsible for overall performance across leasing, operations, facilities, and customer experience. This is a sole-site role - a hands-on, customer-facing position for someone who thrives on autonomy and takes real pride in the environment they manage. Key Responsibilities Lettings & Tenant Management Own the leasing strategy, conducting viewings, managing external agents, and keeping occupancy optimised Act as the escalation point for resident complaints, ensuring swift and effective resolution Manage the full tenancy lifecycle - referencing, contracts, deposits, renewals, and statutory documentation Monitor market conditions and provide rental rate recommendations to the Asset & Operations team Drive resident satisfaction, NPS, and online reviews Ensure rent collection and arrears management are handled efficiently Coordinate contractor handovers for incoming and outgoing residents Maintain GDPR-compliant tenant records Facilities Management Manage Hard and Soft FM contractors, tracking all works instructed and completed Conduct annual reviews of Risk Assessments and liaise with H&S providers for FRA and H&S reports Supervise on-site contractors to ensure compliance with RAMS, Permit to Work procedures, and H&S legislation Respond to out-of-hours emergencies as required Property Management Address lease breaches proactively, managing remediation through to resolution Ensure full legal compliance - Right to Rent, deposit management, HMO licensing Work with the Finance team to deliver the property on budget Approve invoices promptly and liaise with utility providers on void unit billing Compile monthly business reviews for the Asset & Mobilisation teams What We're Looking For Essential Proven experience managing a residential building or property Strong contractor management and coordination skills Excellent customer service and complaint handling ability Experience coaching and developing others Sharp attention to detail and strong organisational skills Confident communicator - written and verbal Self-motivated and comfortable working independently Ability to respond to out-of-hours emergencies and travel to other sites when needed Desirable Budget and P&L experience Strong track record against leasing/sales targets Technical knowledge of BTR operations, facilities, and H&S Relevant qualification (NFOPP, RICS, ARLA, ARMA, IRPM, IOSH, NEBOSH, CIBSE, CIOB, IHEEH)
Apr 24, 2026
Full time
Role Overview Our client is a privately owned, fully integrated real estate investment and management company specialising in the residential and alternative property sectors, with an established and growing presence in the UK PRS market. We are looking for a General Manager to take ownership of a residential building in South London, responsible for overall performance across leasing, operations, facilities, and customer experience. This is a sole-site role - a hands-on, customer-facing position for someone who thrives on autonomy and takes real pride in the environment they manage. Key Responsibilities Lettings & Tenant Management Own the leasing strategy, conducting viewings, managing external agents, and keeping occupancy optimised Act as the escalation point for resident complaints, ensuring swift and effective resolution Manage the full tenancy lifecycle - referencing, contracts, deposits, renewals, and statutory documentation Monitor market conditions and provide rental rate recommendations to the Asset & Operations team Drive resident satisfaction, NPS, and online reviews Ensure rent collection and arrears management are handled efficiently Coordinate contractor handovers for incoming and outgoing residents Maintain GDPR-compliant tenant records Facilities Management Manage Hard and Soft FM contractors, tracking all works instructed and completed Conduct annual reviews of Risk Assessments and liaise with H&S providers for FRA and H&S reports Supervise on-site contractors to ensure compliance with RAMS, Permit to Work procedures, and H&S legislation Respond to out-of-hours emergencies as required Property Management Address lease breaches proactively, managing remediation through to resolution Ensure full legal compliance - Right to Rent, deposit management, HMO licensing Work with the Finance team to deliver the property on budget Approve invoices promptly and liaise with utility providers on void unit billing Compile monthly business reviews for the Asset & Mobilisation teams What We're Looking For Essential Proven experience managing a residential building or property Strong contractor management and coordination skills Excellent customer service and complaint handling ability Experience coaching and developing others Sharp attention to detail and strong organisational skills Confident communicator - written and verbal Self-motivated and comfortable working independently Ability to respond to out-of-hours emergencies and travel to other sites when needed Desirable Budget and P&L experience Strong track record against leasing/sales targets Technical knowledge of BTR operations, facilities, and H&S Relevant qualification (NFOPP, RICS, ARLA, ARMA, IRPM, IOSH, NEBOSH, CIBSE, CIOB, IHEEH)
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Apr 16, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge sharing and peer level support, coaching and mentoring Deepen your expertise through our culture of learning and growth - you'll have budget to take courses (technical and non technical training), plus gain certifications What you can expect Work to agile best practices and cross functionally with multiple teams and stakeholders. You'll be using your technical skills to problem solve with our clients, as well as working on internal projects Live in person whiteboarding sessions to problem solve as a team, alongside asynchronous communication on Teams Hybrid working with the team on client site or in our office a minimum of two days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Apply service design mindset and methods-research, synthesis, mapping, modelling, prototyping-based on what the context needs Plan and run interviews, workshops and desk research to build a clear picture of users, operations and constraints Turn complexity into clear insights and practical opportunities Co create future service options with stakeholders; facilitate alignment and decision making Choose the right level of fidelity to communicate how services work-from simple visually compelling design led narratives to detailed process models Test concepts through lightweight pilots, simulations or behavioural experiments. Use AI tools (e.g., Copilot, Miro, ChatGPT, Claude, agentic workflows, and other generative tooling) to accelerate sensemaking and option exploration Present implications and recommendations in straightforward, actionable terms for senior stakeholders Qualifications Essential requirements Even if you don't meet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to. A systems oriented thinker who treats service design as a way of thinking, not a set of deliverables Confident conducting research and synthesising evidence into direction Skilled at communicating across operations, policy, product and technology-both technically and creatively to inspire and Comfortable challenging assumptions constructively and proposing alternatives. Curious and already integrating AI into analysis, synthesis or modelling Adaptable across roles - researcher, facilitator, modeller, prototyper - based on need. Adapt the approach to the situation; avoid rigid frameworks Use AI intentionally to speed analysis and broaden scenario exploration Produce outputs that teams use to make decisions and deliver change Guide teams through ambiguity with structure and plain language Work well in multidisciplinary teams and as an IC when the project requires it Keep focus on outcomes: better decisions, better services, better experiences. Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Quick call with one of our Tech Recruiters - to discuss your application, the role and PA Round 1: Competency interview (60 mins) Final round : Meeting with a PA leader - a mini case study and discussion around your client centricity (60 mins) Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity based initiatives Annual performance based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Apr 16, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge sharing and peer level support, coaching and mentoring Deepen your expertise through our culture of learning and growth - you'll have budget to take courses (technical and non technical training), plus gain certifications What you can expect Work to agile best practices and cross functionally with multiple teams and stakeholders. You'll be using your technical skills to problem solve with our clients, as well as working on internal projects Live in person whiteboarding sessions to problem solve as a team, alongside asynchronous communication on Teams Hybrid working with the team on client site or in our office a minimum of two days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Apply service design mindset and methods-research, synthesis, mapping, modelling, prototyping-based on what the context needs Plan and run interviews, workshops and desk research to build a clear picture of users, operations and constraints Turn complexity into clear insights and practical opportunities Co create future service options with stakeholders; facilitate alignment and decision making Choose the right level of fidelity to communicate how services work-from simple visually compelling design led narratives to detailed process models Test concepts through lightweight pilots, simulations or behavioural experiments. Use AI tools (e.g., Copilot, Miro, ChatGPT, Claude, agentic workflows, and other generative tooling) to accelerate sensemaking and option exploration Present implications and recommendations in straightforward, actionable terms for senior stakeholders Qualifications Essential requirements Even if you don't meet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to. A systems oriented thinker who treats service design as a way of thinking, not a set of deliverables Confident conducting research and synthesising evidence into direction Skilled at communicating across operations, policy, product and technology-both technically and creatively to inspire and Comfortable challenging assumptions constructively and proposing alternatives. Curious and already integrating AI into analysis, synthesis or modelling Adaptable across roles - researcher, facilitator, modeller, prototyper - based on need. Adapt the approach to the situation; avoid rigid frameworks Use AI intentionally to speed analysis and broaden scenario exploration Produce outputs that teams use to make decisions and deliver change Guide teams through ambiguity with structure and plain language Work well in multidisciplinary teams and as an IC when the project requires it Keep focus on outcomes: better decisions, better services, better experiences. Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Quick call with one of our Tech Recruiters - to discuss your application, the role and PA Round 1: Competency interview (60 mins) Final round : Meeting with a PA leader - a mini case study and discussion around your client centricity (60 mins) Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity based initiatives Annual performance based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Apr 13, 2026
Full time
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in b click apply for full job details
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Introduction to team Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. Price is a key factor influencing traveler's path to driving a choice leading to a purchase. In a world of infinite paths to purchase, travelers make multiple searches and find the 'best trip' and 'best deal'. The Offers Domain team is tasked with giving the customer a simple, clear, accurate, transparent pricing throughout their shopping and booking journeys. We do this by putting the customer first, creating capabilities that can be shared and presented to the customer that meet the travelers' expectations in locally relevant ways and adhere to regulatory norms. This is a great opportunity for you to play a pivotal role in shaping our technical domain with the goal of powering all Expedia Group's brands and product lines. In this role, you will: Design and implement scalable, robust, and maintainable systems and services across multiple domains, with a focus on reliability and performance. Develop complex application logic, APIs, and data models aligned to business goals and best engineering practices. Collaborate with cross-functional teams to deliver high-quality, full-stack solutions that integrate seamlessly across platforms. Lead technical efforts in system architecture, code reviews, and establishing engineering standards. Safely integrate and operate AI/ML-enabled solutions that improve outcomes, ensuring responsible use of advanced technologies. Proactively identify, diagnose, and resolve production issues, continuously improving system health and operational excellence. Minimum Qualifications: Bachelor's degree in Computer Science or a related technical field; or equivalent related professional experience. 5+ years of relevant professional experience. Strong software engineering fundamentals-data structures, and algorithms in Java or Kotlin, with familiarity across the JVM stack, system design, and distributed systems-and can understand highly complex systems, design moderately complex services, and guide integrations across teams within the business unit. Building and operating high performance, highly available backend services in public/hybrid cloud environments (Kotlin strongly preferred). Demonstrated experience leading engineering efforts for services operating at scale in a cloud environment (preferably AWS), including deploying and operating services using platform tooling and/or infrastructure as code. Hands-on experience designing, building, and operating large-scale, distributed systems and services. Strong proficiency in system design, API design, and data modeling. Experience using modern AI assisted development tools (for example, IDE assistants, chat based coding agents, or AI augmented code review/testing tools) as part of your daily workflow, beyond simple code autocompletion, and are comfortable working in an AI integrated environment. Preferred Qualifications: Experience with container technologies (such as Kubernetes) and CI/CD tools or processes. Expertise in architecting end-to-end solutions integrating multiple systems or domains. Strong focus on operational excellence, including monitoring, automation, and incident response. Data-driven approach to problem solving and technical decision making, including leveraging AI/ML insights where appropriate. Deep knowledge of safely integrating AI/ML features into production systems and optimizing their impact at scale. On-Call Requirement This position requires the employee to be on-call outside of regular working hours. On-call duties encompass: Responding to emergencies or incidents as they arise Providing prompt support and solutions Participating in on-call rotations, including nights, weekends, and bank holidays Remaining reachable by phone or other communication methods at all times during on-call periods Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Apr 10, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Introduction to team Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. Price is a key factor influencing traveler's path to driving a choice leading to a purchase. In a world of infinite paths to purchase, travelers make multiple searches and find the 'best trip' and 'best deal'. The Offers Domain team is tasked with giving the customer a simple, clear, accurate, transparent pricing throughout their shopping and booking journeys. We do this by putting the customer first, creating capabilities that can be shared and presented to the customer that meet the travelers' expectations in locally relevant ways and adhere to regulatory norms. This is a great opportunity for you to play a pivotal role in shaping our technical domain with the goal of powering all Expedia Group's brands and product lines. In this role, you will: Design and implement scalable, robust, and maintainable systems and services across multiple domains, with a focus on reliability and performance. Develop complex application logic, APIs, and data models aligned to business goals and best engineering practices. Collaborate with cross-functional teams to deliver high-quality, full-stack solutions that integrate seamlessly across platforms. Lead technical efforts in system architecture, code reviews, and establishing engineering standards. Safely integrate and operate AI/ML-enabled solutions that improve outcomes, ensuring responsible use of advanced technologies. Proactively identify, diagnose, and resolve production issues, continuously improving system health and operational excellence. Minimum Qualifications: Bachelor's degree in Computer Science or a related technical field; or equivalent related professional experience. 5+ years of relevant professional experience. Strong software engineering fundamentals-data structures, and algorithms in Java or Kotlin, with familiarity across the JVM stack, system design, and distributed systems-and can understand highly complex systems, design moderately complex services, and guide integrations across teams within the business unit. Building and operating high performance, highly available backend services in public/hybrid cloud environments (Kotlin strongly preferred). Demonstrated experience leading engineering efforts for services operating at scale in a cloud environment (preferably AWS), including deploying and operating services using platform tooling and/or infrastructure as code. Hands-on experience designing, building, and operating large-scale, distributed systems and services. Strong proficiency in system design, API design, and data modeling. Experience using modern AI assisted development tools (for example, IDE assistants, chat based coding agents, or AI augmented code review/testing tools) as part of your daily workflow, beyond simple code autocompletion, and are comfortable working in an AI integrated environment. Preferred Qualifications: Experience with container technologies (such as Kubernetes) and CI/CD tools or processes. Expertise in architecting end-to-end solutions integrating multiple systems or domains. Strong focus on operational excellence, including monitoring, automation, and incident response. Data-driven approach to problem solving and technical decision making, including leveraging AI/ML insights where appropriate. Deep knowledge of safely integrating AI/ML features into production systems and optimizing their impact at scale. On-Call Requirement This position requires the employee to be on-call outside of regular working hours. On-call duties encompass: Responding to emergencies or incidents as they arise Providing prompt support and solutions Participating in on-call rotations, including nights, weekends, and bank holidays Remaining reachable by phone or other communication methods at all times during on-call periods Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Senior Front-End Developer (React, TypeScript) - VP, FX Options Pricing Senior Front-End Developer (React, TypeScript) - VP, FX Options Pricing Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The Opportunity We are seeking a highly skilled and motivated Senior Front-End Developer to join a critical greenfield program focused on transforming our electronic FX Options Trading business. This is a multi-year, high-profile project to modernize and scale our platform, offering a unique opportunity for you to make a significant and lasting impact. You will be at the forefront of building the next generation of trading technology. What You'll Do Design and Build:Take a leading role in the design and development of a state-of-the-art electronic FX Options Trading Platform. Your focus areas will include: RFQ (Request for Quote) workflows for clients and sales-to-trader interactions. Real-time, streaming pricing engines and displays. Volatility Surface and other complex market data management tools. A comprehensive workbench for Structured Product Pricing. Collaborate:Work in a tight-knit, global team alongside developers, quants, and traders to translate complex business requirements into robust, elegant technical solutions. Innovate:Leverage your deep expertise in TypeScript and React to build high-performance, scalable, and intuitive web UIs that provide an exceptional user experience. Improve:Champion and contribute to the continuous improvement of our development, deployment (CI/CD), and testing processes to ensure quality and efficiency. Mentor:Share your knowledge, guide, and mentor other developers, fostering a collaborative and innovative team culture where everyone can grow. Essential Skills & Experience Front-End Expertise:Advanced, hands-on experience in UI/UX development usingReact and TypeScript. (Professional experience with Angular or Vue.js would also be considered). Inter-Application Communication:Solid understanding of building applications that handle real-time data, using technologies likeREST APIs, WebSockets, or middleware (e.g., Solace, Kafka, TIBCO). Engineering Excellence:Proficiency in modern software engineering practices, includingCI/CD, automated testing, application resiliency, performance profiling, and telemetry. Desirable Skills (Nice to Have) Interest or experience in leveraging agentic AI development tools to accelerate and improve workflows (e.g., GitHub Copilot, Cursor, Devin). Familiarity with desktop container frameworks such asOpenFinor interoperability libraries. Back-end development experience inJava, C#/.NET, or Python. Knowledge of containerization and orchestration withKubernetes. While prior experience in finance is a plus, a strong passion for technology and complex problem-solving is what truly matters. Our Culture Agile & Collaborative:We thrive in a dynamic environment that values curiosity, ownership, and a drive for continuous improvement. Transparent Communication:We believe in challenging ideas respectfully and maintaining open, honest communication across all levels of the team. Iterative Delivery:We focus on delivering high-quality, impactful solutions iteratively, learning and adapting as we go. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit our About Us Culture, Values & Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Apr 10, 2026
Full time
Senior Front-End Developer (React, TypeScript) - VP, FX Options Pricing Senior Front-End Developer (React, TypeScript) - VP, FX Options Pricing Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The Opportunity We are seeking a highly skilled and motivated Senior Front-End Developer to join a critical greenfield program focused on transforming our electronic FX Options Trading business. This is a multi-year, high-profile project to modernize and scale our platform, offering a unique opportunity for you to make a significant and lasting impact. You will be at the forefront of building the next generation of trading technology. What You'll Do Design and Build:Take a leading role in the design and development of a state-of-the-art electronic FX Options Trading Platform. Your focus areas will include: RFQ (Request for Quote) workflows for clients and sales-to-trader interactions. Real-time, streaming pricing engines and displays. Volatility Surface and other complex market data management tools. A comprehensive workbench for Structured Product Pricing. Collaborate:Work in a tight-knit, global team alongside developers, quants, and traders to translate complex business requirements into robust, elegant technical solutions. Innovate:Leverage your deep expertise in TypeScript and React to build high-performance, scalable, and intuitive web UIs that provide an exceptional user experience. Improve:Champion and contribute to the continuous improvement of our development, deployment (CI/CD), and testing processes to ensure quality and efficiency. Mentor:Share your knowledge, guide, and mentor other developers, fostering a collaborative and innovative team culture where everyone can grow. Essential Skills & Experience Front-End Expertise:Advanced, hands-on experience in UI/UX development usingReact and TypeScript. (Professional experience with Angular or Vue.js would also be considered). Inter-Application Communication:Solid understanding of building applications that handle real-time data, using technologies likeREST APIs, WebSockets, or middleware (e.g., Solace, Kafka, TIBCO). Engineering Excellence:Proficiency in modern software engineering practices, includingCI/CD, automated testing, application resiliency, performance profiling, and telemetry. Desirable Skills (Nice to Have) Interest or experience in leveraging agentic AI development tools to accelerate and improve workflows (e.g., GitHub Copilot, Cursor, Devin). Familiarity with desktop container frameworks such asOpenFinor interoperability libraries. Back-end development experience inJava, C#/.NET, or Python. Knowledge of containerization and orchestration withKubernetes. While prior experience in finance is a plus, a strong passion for technology and complex problem-solving is what truly matters. Our Culture Agile & Collaborative:We thrive in a dynamic environment that values curiosity, ownership, and a drive for continuous improvement. Transparent Communication:We believe in challenging ideas respectfully and maintaining open, honest communication across all levels of the team. Iterative Delivery:We focus on delivering high-quality, impactful solutions iteratively, learning and adapting as we go. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit our About Us Culture, Values & Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
AVEVA is creating software trusted by over 90% of leading industrial companies. Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Job Title: Senior AI Research Engineer Location: Cambridge, London, UK (Hybrid) Employment Type: Full-time, permanent The job We are seeking a Senior AI Research Engineer to join our AI Investigation and Incubation team. This is a hands-on engineering role, focused on building, prototyping, validating, and operationalising emerging AI technologies for real-world industrial intelligence use cases.This role is not a pure academic research position. We are specifically looking for engineers who enjoy turning AI research into working systems, making architectural trade-offs, and proving feasibility through code, experiments, and deployable prototypes.The ideal candidate is an ML Research Engineer or Senior Data Scientist with strong practical instincts who thrives at the intersection of experimentation and production. Key Responsibilities Research and evaluate emerging AI technologies with a clear focus on practical applicability and deployability Design, build, and iterate on working prototypes and proof-of-concepts, rather than theoretical experiments Develop, fine-tune, evaluate, and benchmark AI/ML models using real-world datasets Assess AI approaches for scalability, reliability, cost, security, and operational feasibility Make and document engineering and architectural decisions related to model deployment and integration Collaborate closely with software engineers, architects, and platform teams to ensure AI solutions can transition into pilots and downstream products Clearly document findings and present actionable recommendations, not academic papers, to technical and business stakeholders Support early-stage pilots and proof-of-value initiatives where AI solutions are exercised in realistic environments Essential Requirements Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, or related field 8+ years experience in applied AI/ML engineering, data science, or ML research with production exposure 3+ years of hands-on experience building, training, evaluating, and deploying ML models Strong proficiency in Python and modern ML frameworks (e.g. PyTorch, TensorFlow, HuggingFace) Solid understanding of AI/ML deployment patterns, including: + Batch and real-time inference + Model APIs and pipelines + Integration into distributed systems Practical experience with modern AI paradigms, such as: + Foundation models / LLMs + Agent-based systems and orchestration + Context retrieval and augmentation techniques Demonstrated ability to lead technical investigations and drive them to concrete outcomes Ability to connect AI capabilities to practical industrial or enterprise use cases Desirable Experience Experience deploying ML models in cloud environments (Azure preferred, AWS acceptable) Familiarity with MLOps practices (model versioning, evaluation, monitoring, iteration) Experience working with non-ideal, real-world data rather than curated research datasets Exposure to industrial, IoT, manufacturing, energy, or asset-intensive domains What Success Looks Like AI ideas progress beyond research into validated, working prototypes Technical investigations result in clear go / no-go recommendations Prototypes demonstrate feasibility for real-world deployment, not just benchmark performance Strong collaboration with engineering teams to enable transition into pilots or platforms Tangible influence on AI roadmap and technology direction through evidence-backed engineering work R&D at AVEVA Our global team of 2000+ developers work on an incredibly diverse portfolio of over 75 industrial automation and engineering products, which cover everything from data management to 3D design. AI and cloud are at the centre of our strategy, and we have over 150 patents to our name.Our track record of innovation is no fluke - it's the result of a structured and deliberate focus on learning, collaboration and inclusivity. If you want to build applications that solve big problems, join us.Find out more: UK Benefits include:
Apr 08, 2026
Full time
AVEVA is creating software trusted by over 90% of leading industrial companies. Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Job Title: Senior AI Research Engineer Location: Cambridge, London, UK (Hybrid) Employment Type: Full-time, permanent The job We are seeking a Senior AI Research Engineer to join our AI Investigation and Incubation team. This is a hands-on engineering role, focused on building, prototyping, validating, and operationalising emerging AI technologies for real-world industrial intelligence use cases.This role is not a pure academic research position. We are specifically looking for engineers who enjoy turning AI research into working systems, making architectural trade-offs, and proving feasibility through code, experiments, and deployable prototypes.The ideal candidate is an ML Research Engineer or Senior Data Scientist with strong practical instincts who thrives at the intersection of experimentation and production. Key Responsibilities Research and evaluate emerging AI technologies with a clear focus on practical applicability and deployability Design, build, and iterate on working prototypes and proof-of-concepts, rather than theoretical experiments Develop, fine-tune, evaluate, and benchmark AI/ML models using real-world datasets Assess AI approaches for scalability, reliability, cost, security, and operational feasibility Make and document engineering and architectural decisions related to model deployment and integration Collaborate closely with software engineers, architects, and platform teams to ensure AI solutions can transition into pilots and downstream products Clearly document findings and present actionable recommendations, not academic papers, to technical and business stakeholders Support early-stage pilots and proof-of-value initiatives where AI solutions are exercised in realistic environments Essential Requirements Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, or related field 8+ years experience in applied AI/ML engineering, data science, or ML research with production exposure 3+ years of hands-on experience building, training, evaluating, and deploying ML models Strong proficiency in Python and modern ML frameworks (e.g. PyTorch, TensorFlow, HuggingFace) Solid understanding of AI/ML deployment patterns, including: + Batch and real-time inference + Model APIs and pipelines + Integration into distributed systems Practical experience with modern AI paradigms, such as: + Foundation models / LLMs + Agent-based systems and orchestration + Context retrieval and augmentation techniques Demonstrated ability to lead technical investigations and drive them to concrete outcomes Ability to connect AI capabilities to practical industrial or enterprise use cases Desirable Experience Experience deploying ML models in cloud environments (Azure preferred, AWS acceptable) Familiarity with MLOps practices (model versioning, evaluation, monitoring, iteration) Experience working with non-ideal, real-world data rather than curated research datasets Exposure to industrial, IoT, manufacturing, energy, or asset-intensive domains What Success Looks Like AI ideas progress beyond research into validated, working prototypes Technical investigations result in clear go / no-go recommendations Prototypes demonstrate feasibility for real-world deployment, not just benchmark performance Strong collaboration with engineering teams to enable transition into pilots or platforms Tangible influence on AI roadmap and technology direction through evidence-backed engineering work R&D at AVEVA Our global team of 2000+ developers work on an incredibly diverse portfolio of over 75 industrial automation and engineering products, which cover everything from data management to 3D design. AI and cloud are at the centre of our strategy, and we have over 150 patents to our name.Our track record of innovation is no fluke - it's the result of a structured and deliberate focus on learning, collaboration and inclusivity. If you want to build applications that solve big problems, join us.Find out more: UK Benefits include:
