We have a core belief that our toxic, sedentary lifestyles are making humans, and the planet, sick. So we're on a mission to change it. Celebrating the outdoors isn't just something we talk about - when the seasons change we're out there to mark it. Ideally you already love the natural world, or you are eager to get out there, learn and get involved. You'll be supported and encouraged all the way. We are a footwear company, a health and wellbeing company, and an evolving bunch of activists. And we're searching for brilliant humans with exceptional skills and talent to help us make this dream into a reality. Does the shoe fit? Read on The Solutions Architect will be responsible for designing, guiding, and supporting the architectural integrity of our digital commerce solutions. This role ensures that our Adobe Commerce Cloud environment and other digital products are scalable, secure, and optimised for performance while aligning with the company's strategic initiatives. This is a technical leadership role that will oversee delivery of digital, operational, data and analytics capabilities, reporting directly into the Digital Director. As a Solutions Architect, you must be capable not only of supporting software development, but also demonstrate a clear understanding of the full software development lifecycle: requirements capture, planning, project estimations and software design. WHERE YOU'LL PLAY As our solutions architect, you will be accountable for the development, maintenance and execution of the systems architecture roadmaps. Conduct architectural reviews and propose technical solutions for ongoing digital transformation initiatives. Working closely with the logistics, business systems and development teams to ensure that design options are effectively evaluated and that robust recommendations are made. Proven ability to react to issues with legacy systems and suggest innovative approaches to day-to-day challenges within the existing bounds of those platforms. Ongoing governance of project delivery against agreed designs and assessment of the impact of change requests on the high-level design. Partner with product owners, developers, and QA teams to ensure cohesive and efficient project execution. Engage with external partners (such as Digital agency) to ensure their deliverables align with our strategic objectives and architectural standards. Deliver product demonstrations, mapping benefits to customer workflows. Collaborate with cross-functional teams to translate business requirements into technology solutions. Identify opportunities for innovation and efficiency, particularly in areas like security, scalability, and content delivery. Maintain comprehensive documentation of architectural decisions, system components, and integration points. ALL ABOUT YOU Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in digital commerce or enterprise architecture roles. Proven expertise in Adobe Commerce Cloud (or Magento 2) architecture and development. Experience with integrated digital ecosystems (CMS, DAM, ERP, CRM) and familiarity with tools such as Global-e, and Netsuite is highly desirable. Demonstrated success in developing scalable and secure architecture for e-commerce businesses. Proficiency in Adobe Commerce Cloud, PHP, MySQL, and web services integration (REST/SOAP). Strong knowledge of frontend (HTML, CSS, JavaScript frameworks) and backend (API design, server-side architecture) best practices. OUR EPIC BAREFOOT BENEFITS 25-day holiday allowance (pro rata), 4 additional days each year to volunteer, get outdoors or focus on your wellbeing, and a day off for your birthday. Private Medical Health care, including mental health, dental and eye care. Livebarefoot Pot - up to £1,000 per year to inspire you to live barefoot (embrace hobbies and passions) and or boost your natural health. Free seasonal Vivo footwear and discounts for you, your friends & family. Pension matched to 5%. 4 Vivo Gatherings to celebrate the equinox and solstice, connecting and reflecting in nature. Travel Allowance to support connection days. Generous gender-neutral parental leave. Life Insurance up to 6 times your salary. Group income protection insurance. Long service awards. Car salary sacrifice scheme. Cycle to work scheme. Vivobarefoot believes that diversity is the essence of its ecosystem. We encourage diversity of thought and believe that it enables creativity and innovation to flourish. Our mission is to create a fair and equitable workplace where people thrive and are empowered to become their true selves at work. We believe that feedback and fostering collaboration will allow employees to blaze new trails and enjoy every aspect of the Vivobarefoot community. Every opportunity for recruiting a new member of the Vivobarefoot family should be an opportunity for us to introduce fresh perspectives, talent and skills into our community. Therefore, our commitment is to recruit regardless of race, colour, nationality, religion, sexual orientation, mental health illness, disability, marital or parental status, national or social origin, gender identity, age or any other characteristics protected by law. We look forward to walking this barefoot journey with you!
Dec 03, 2024
Full time
We have a core belief that our toxic, sedentary lifestyles are making humans, and the planet, sick. So we're on a mission to change it. Celebrating the outdoors isn't just something we talk about - when the seasons change we're out there to mark it. Ideally you already love the natural world, or you are eager to get out there, learn and get involved. You'll be supported and encouraged all the way. We are a footwear company, a health and wellbeing company, and an evolving bunch of activists. And we're searching for brilliant humans with exceptional skills and talent to help us make this dream into a reality. Does the shoe fit? Read on The Solutions Architect will be responsible for designing, guiding, and supporting the architectural integrity of our digital commerce solutions. This role ensures that our Adobe Commerce Cloud environment and other digital products are scalable, secure, and optimised for performance while aligning with the company's strategic initiatives. This is a technical leadership role that will oversee delivery of digital, operational, data and analytics capabilities, reporting directly into the Digital Director. As a Solutions Architect, you must be capable not only of supporting software development, but also demonstrate a clear understanding of the full software development lifecycle: requirements capture, planning, project estimations and software design. WHERE YOU'LL PLAY As our solutions architect, you will be accountable for the development, maintenance and execution of the systems architecture roadmaps. Conduct architectural reviews and propose technical solutions for ongoing digital transformation initiatives. Working closely with the logistics, business systems and development teams to ensure that design options are effectively evaluated and that robust recommendations are made. Proven ability to react to issues with legacy systems and suggest innovative approaches to day-to-day challenges within the existing bounds of those platforms. Ongoing governance of project delivery against agreed designs and assessment of the impact of change requests on the high-level design. Partner with product owners, developers, and QA teams to ensure cohesive and efficient project execution. Engage with external partners (such as Digital agency) to ensure their deliverables align with our strategic objectives and architectural standards. Deliver product demonstrations, mapping benefits to customer workflows. Collaborate with cross-functional teams to translate business requirements into technology solutions. Identify opportunities for innovation and efficiency, particularly in areas like security, scalability, and content delivery. Maintain comprehensive documentation of architectural decisions, system components, and integration points. ALL ABOUT YOU Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in digital commerce or enterprise architecture roles. Proven expertise in Adobe Commerce Cloud (or Magento 2) architecture and development. Experience with integrated digital ecosystems (CMS, DAM, ERP, CRM) and familiarity with tools such as Global-e, and Netsuite is highly desirable. Demonstrated success in developing scalable and secure architecture for e-commerce businesses. Proficiency in Adobe Commerce Cloud, PHP, MySQL, and web services integration (REST/SOAP). Strong knowledge of frontend (HTML, CSS, JavaScript frameworks) and backend (API design, server-side architecture) best practices. OUR EPIC BAREFOOT BENEFITS 25-day holiday allowance (pro rata), 4 additional days each year to volunteer, get outdoors or focus on your wellbeing, and a day off for your birthday. Private Medical Health care, including mental health, dental and eye care. Livebarefoot Pot - up to £1,000 per year to inspire you to live barefoot (embrace hobbies and passions) and or boost your natural health. Free seasonal Vivo footwear and discounts for you, your friends & family. Pension matched to 5%. 4 Vivo Gatherings to celebrate the equinox and solstice, connecting and reflecting in nature. Travel Allowance to support connection days. Generous gender-neutral parental leave. Life Insurance up to 6 times your salary. Group income protection insurance. Long service awards. Car salary sacrifice scheme. Cycle to work scheme. Vivobarefoot believes that diversity is the essence of its ecosystem. We encourage diversity of thought and believe that it enables creativity and innovation to flourish. Our mission is to create a fair and equitable workplace where people thrive and are empowered to become their true selves at work. We believe that feedback and fostering collaboration will allow employees to blaze new trails and enjoy every aspect of the Vivobarefoot community. Every opportunity for recruiting a new member of the Vivobarefoot family should be an opportunity for us to introduce fresh perspectives, talent and skills into our community. Therefore, our commitment is to recruit regardless of race, colour, nationality, religion, sexual orientation, mental health illness, disability, marital or parental status, national or social origin, gender identity, age or any other characteristics protected by law. We look forward to walking this barefoot journey with you!
White Collar Factory (95009), United Kingdom, London, London Lead Software Development Engineer - Velocity Black UK Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way. We are looking for talented software engineers to join our global Velocity Black by Capital One engineering team, with the opportunity to specialise in frontend, backend or work in a full stack capacity. As a Lead Software Development Engineer, you'll have the opportunity to be on the forefront of driving a major transformation with the marrying of these two innovative companies. Joining a startup deeply invested in technology with Capital One's entrepreneurial spirit and customer-first, tech-led culture creates an environment where engineers can continue to disrupt the status quo to develop best-in-class customer experiences for the digital age. You will work in a small but passionate team, and have a great deal of autonomy. You should be self-driven, willing to take ownership, ask the right questions and seek knowledge when necessary. If you think innovatively, and like to embrace bleeding edge technology, with a pragmatic approach, you will enjoy working here. The service we offer and build upon is unlike anything ever built before, and our product is rapidly evolving. Velocity Black is our core product, built in React Native and offering exclusive access and unbeatable word-wide service across Travel, Experiences, Luxury Goods and Dining. Our internal and bespoke request management platform, Gravity, is built with React and Node.js micro services, virtually augmenting our expert customer service agents with AI, delivering the unrivalled personal service our members expect and love. Explore our tech stack: What you'll do Lead tech development and drive architectural discussions and decisions focused on the functionality surrounding the ability to make a request and message back and forth while defining and adopting best practices Work in a fast-paced, collaborative technical environment Utilise programming languages and tools like React Native, React, Node.js, JavaScript, TypeScript, micro services, AI, ML, open source frameworks, DevOps, large data sets, and more Perform software development leveraging a test-driven development pattern Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help high-performance people actualize the full potential of their lives Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community What we're looking for Experience leading technical decisions as a technical lead of a tech team in an agile environment Proven experience in software development using JavaScript or TypeScript Experience with testing software (automated tests or Test Driven Development) Previous experience working with AWS, GCP, Microsoft Azure or another cloud service Have a passion for continued learning of the latest JavaScript and ES versions and trends What you'll get to learn (any previous experience would be advantageous) An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Dec 03, 2024
Full time
White Collar Factory (95009), United Kingdom, London, London Lead Software Development Engineer - Velocity Black UK Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way. We are looking for talented software engineers to join our global Velocity Black by Capital One engineering team, with the opportunity to specialise in frontend, backend or work in a full stack capacity. As a Lead Software Development Engineer, you'll have the opportunity to be on the forefront of driving a major transformation with the marrying of these two innovative companies. Joining a startup deeply invested in technology with Capital One's entrepreneurial spirit and customer-first, tech-led culture creates an environment where engineers can continue to disrupt the status quo to develop best-in-class customer experiences for the digital age. You will work in a small but passionate team, and have a great deal of autonomy. You should be self-driven, willing to take ownership, ask the right questions and seek knowledge when necessary. If you think innovatively, and like to embrace bleeding edge technology, with a pragmatic approach, you will enjoy working here. The service we offer and build upon is unlike anything ever built before, and our product is rapidly evolving. Velocity Black is our core product, built in React Native and offering exclusive access and unbeatable word-wide service across Travel, Experiences, Luxury Goods and Dining. Our internal and bespoke request management platform, Gravity, is built with React and Node.js micro services, virtually augmenting our expert customer service agents with AI, delivering the unrivalled personal service our members expect and love. Explore our tech stack: What you'll do Lead tech development and drive architectural discussions and decisions focused on the functionality surrounding the ability to make a request and message back and forth while defining and adopting best practices Work in a fast-paced, collaborative technical environment Utilise programming languages and tools like React Native, React, Node.js, JavaScript, TypeScript, micro services, AI, ML, open source frameworks, DevOps, large data sets, and more Perform software development leveraging a test-driven development pattern Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help high-performance people actualize the full potential of their lives Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community What we're looking for Experience leading technical decisions as a technical lead of a tech team in an agile environment Proven experience in software development using JavaScript or TypeScript Experience with testing software (automated tests or Test Driven Development) Previous experience working with AWS, GCP, Microsoft Azure or another cloud service Have a passion for continued learning of the latest JavaScript and ES versions and trends What you'll get to learn (any previous experience would be advantageous) An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Business Travel Consultant- After Hours UK Virtual At American Express Global Business Travel, we are driven by opportunity. Join us today to upgrade to a first class career. American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travellers informed, focused and productive while on the road. With approximately 12,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveller care. We're moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients' success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world's largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last. Our After Hour Services provides a premium customer service to a wide range of travellers including VIP and multi-national clients, who require assistance outside of normal business hours. You must have the ability to deliver a high level of service, together with good time management and be able to multi task between GDS systems. You will need to successfully deliver a premium customer service on each and every call, providing all the care and dedication that our clients deserve. In return, you will receive a range of outstanding incentive benefits, as well as a wealth of training and career development opportunities with one of the best employers in the world. This role will require frequent weekends, early mornings and evenings and you will need to be able to commit to the 12 week shift pattern as an absolute requirement This shift structure will receive an additional shift premium. Accountabilities; As an After Hour Services travel consultant you'll be dealing with a range of travel related issues which will involve the ability to be proactive and resolve issues as they arise. This will be in the form of a variety of travel arrangements, including booking flights, car hire, accommodation, ferries, rail, ground transportation etc. You will need to successfully deliver a premium customer service on each and every interaction, providing all the care and dedication that our clients deserve. We offer a wealth of training and career development opportunities as one of the best employers in the world. Coaching, developing and mentoring new members of the team. This would include new hire, contractors, and new team members. Sharing knowledge and best practice and to assist team members in a timely manner. Maximize the benefits of GBT's desktop applications and telephony to deliver a superior experience to business travellers. Prioritizing your workload effectively on an on-going basis. Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively access performance tool to check on and improve performance. Take ownership and act in accordance with all GBT policies and procedures, e.g. accurately updating workday, e payroll, being familiar with company changes and communications. Complying with all legal standard requirements, which include mandatory training, compliance and sanctions. Use quality tool as the primary ticketing tool, and all agents to take responsibility in ensuring necessary quality checks have been put in place to allow the tool to work correctly for ticketing and invoicing. If tickets are rejected by tool, and agent is unable to resolve the issue, or it is an urgent ticketing need, then the agent is take ownership and issues the ticket manually. This would include any relevant EMD's. Requirements; Professional telephone manner 3+ years business travel experience Excellent travel product knowledge Excellent customer services Experience of Sabre and/or Galileo. Amadeus an advantage. Good all round knowledge of airline fares i.e. IATA Fares, Nett Fares, Corporate fares etc. Ability to understand customers requirements whilst still adhering to their travel policy Full comprehensive Business Travel bookings experience. Excellent teamwork • Excellent time management. Ability to be able to prioritize workload & work well within a pressured environment. Location United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Dec 01, 2024
Full time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Business Travel Consultant- After Hours UK Virtual At American Express Global Business Travel, we are driven by opportunity. Join us today to upgrade to a first class career. American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travellers informed, focused and productive while on the road. With approximately 12,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveller care. We're moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients' success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world's largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last. Our After Hour Services provides a premium customer service to a wide range of travellers including VIP and multi-national clients, who require assistance outside of normal business hours. You must have the ability to deliver a high level of service, together with good time management and be able to multi task between GDS systems. You will need to successfully deliver a premium customer service on each and every call, providing all the care and dedication that our clients deserve. In return, you will receive a range of outstanding incentive benefits, as well as a wealth of training and career development opportunities with one of the best employers in the world. This role will require frequent weekends, early mornings and evenings and you will need to be able to commit to the 12 week shift pattern as an absolute requirement This shift structure will receive an additional shift premium. Accountabilities; As an After Hour Services travel consultant you'll be dealing with a range of travel related issues which will involve the ability to be proactive and resolve issues as they arise. This will be in the form of a variety of travel arrangements, including booking flights, car hire, accommodation, ferries, rail, ground transportation etc. You will need to successfully deliver a premium customer service on each and every interaction, providing all the care and dedication that our clients deserve. We offer a wealth of training and career development opportunities as one of the best employers in the world. Coaching, developing and mentoring new members of the team. This would include new hire, contractors, and new team members. Sharing knowledge and best practice and to assist team members in a timely manner. Maximize the benefits of GBT's desktop applications and telephony to deliver a superior experience to business travellers. Prioritizing your workload effectively on an on-going basis. Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively access performance tool to check on and improve performance. Take ownership and act in accordance with all GBT policies and procedures, e.g. accurately updating workday, e payroll, being familiar with company changes and communications. Complying with all legal standard requirements, which include mandatory training, compliance and sanctions. Use quality tool as the primary ticketing tool, and all agents to take responsibility in ensuring necessary quality checks have been put in place to allow the tool to work correctly for ticketing and invoicing. If tickets are rejected by tool, and agent is unable to resolve the issue, or it is an urgent ticketing need, then the agent is take ownership and issues the ticket manually. This would include any relevant EMD's. Requirements; Professional telephone manner 3+ years business travel experience Excellent travel product knowledge Excellent customer services Experience of Sabre and/or Galileo. Amadeus an advantage. Good all round knowledge of airline fares i.e. IATA Fares, Nett Fares, Corporate fares etc. Ability to understand customers requirements whilst still adhering to their travel policy Full comprehensive Business Travel bookings experience. Excellent teamwork • Excellent time management. Ability to be able to prioritize workload & work well within a pressured environment. Location United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Telecoms Sales Agent - Business to Business Location: Peterlee Type: Full-Time, Permanent Salary: Base 24,800, (3% bump in Jan 2025 - 25,544) Uncapped Commission Hours: Rock the 9 to 5, Mon-Fri Hybrid Flex: After Training, Work 3 Days at Home, 2 Days in Office! Step into B2B Sales-Where Your Talent Takes the Spotlight! We're a multi-utility retail company shaking up the telecoms game for SMEs. Are you a fearless, high-energy sales pro who thrives on sealing the deal? If you're ready to make an impact, let's talk! What You'll Be Crushing: Smash Sales Goals - Build connections, cross-sell telecoms solutions, and land new business like a pro. Be the Customer Hero - Listen to customer needs, deliver solutions, and make every call count! Data-Driven Hustle - Generate quotes, keep that CRM updated, and always have your targets in sight. Flex & Focus - Manage your schedule, face challenges head-on, and keep clients thrilled. What You Bring to the Table: Proven sales track record - You know how to hit those numbers! Exceptional rapport-building and objection-handling skills - People want to say "yes" to you. Calm under pressure with a laser focus on detail. Telecoms experience? Even better! Epic Perks and Benefits to Power Up Your Career: Annual Salary Reviews - Your growth matters, and so do your earnings. 7% Pension Match - We've got your back with up to a 7% employer contribution. Career Development - Enjoy custom training and personal growth plans to fuel your journey. Office Perks - Free onsite gym, 20% caf discount, and downtime options like pool, ping pong, and an arcade. Bonuses & Awards - Earn more with quarterly bonuses and annual awards for top performers. Celebrate You - An extra day off for your birthday, anniversary, or any special day! Recharge & Rest - 25 days annual leave, bank holidays, and flexibility to buy/sell up to 5 days. Enhanced Parental Leave - 26 weeks paid maternity or 4 weeks paid paternity leave. Health & Wellbeing - Health cash plan for dental, optical, and physio claims, plus life insurance at 3x your salary. Hybrid Flexibility - After probation, work from home 3 days a week for that perfect work-life balance. Fuel Your Day - Free breakfast, fresh fruit, tea, coffee, and monthly breakfast buffets. Social Scene - Epic summer parties, festive gatherings, and regular team hangouts. Friday Wind Down - Wrap up your week with Friday afternoon drinks. Cheers to that! Parking & Green Transport - Free parking, electric car scheme, and cycle-to-work program for sustainable commuting. Ready to shake up the telecoms world with us? Join us and let your drive, ambition, and fun factor take center stage! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Nov 30, 2024
Full time
Telecoms Sales Agent - Business to Business Location: Peterlee Type: Full-Time, Permanent Salary: Base 24,800, (3% bump in Jan 2025 - 25,544) Uncapped Commission Hours: Rock the 9 to 5, Mon-Fri Hybrid Flex: After Training, Work 3 Days at Home, 2 Days in Office! Step into B2B Sales-Where Your Talent Takes the Spotlight! We're a multi-utility retail company shaking up the telecoms game for SMEs. Are you a fearless, high-energy sales pro who thrives on sealing the deal? If you're ready to make an impact, let's talk! What You'll Be Crushing: Smash Sales Goals - Build connections, cross-sell telecoms solutions, and land new business like a pro. Be the Customer Hero - Listen to customer needs, deliver solutions, and make every call count! Data-Driven Hustle - Generate quotes, keep that CRM updated, and always have your targets in sight. Flex & Focus - Manage your schedule, face challenges head-on, and keep clients thrilled. What You Bring to the Table: Proven sales track record - You know how to hit those numbers! Exceptional rapport-building and objection-handling skills - People want to say "yes" to you. Calm under pressure with a laser focus on detail. Telecoms experience? Even better! Epic Perks and Benefits to Power Up Your Career: Annual Salary Reviews - Your growth matters, and so do your earnings. 7% Pension Match - We've got your back with up to a 7% employer contribution. Career Development - Enjoy custom training and personal growth plans to fuel your journey. Office Perks - Free onsite gym, 20% caf discount, and downtime options like pool, ping pong, and an arcade. Bonuses & Awards - Earn more with quarterly bonuses and annual awards for top performers. Celebrate You - An extra day off for your birthday, anniversary, or any special day! Recharge & Rest - 25 days annual leave, bank holidays, and flexibility to buy/sell up to 5 days. Enhanced Parental Leave - 26 weeks paid maternity or 4 weeks paid paternity leave. Health & Wellbeing - Health cash plan for dental, optical, and physio claims, plus life insurance at 3x your salary. Hybrid Flexibility - After probation, work from home 3 days a week for that perfect work-life balance. Fuel Your Day - Free breakfast, fresh fruit, tea, coffee, and monthly breakfast buffets. Social Scene - Epic summer parties, festive gatherings, and regular team hangouts. Friday Wind Down - Wrap up your week with Friday afternoon drinks. Cheers to that! Parking & Green Transport - Free parking, electric car scheme, and cycle-to-work program for sustainable commuting. Ready to shake up the telecoms world with us? Join us and let your drive, ambition, and fun factor take center stage! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Working for a number of Estate Agents in the local area including, Stamford, Oakham, Bourne and Peterborough. Duties will include assisting clients with the rental, purchase or sale of a residential property. You will manage everything from searching for properties that meet the needs of the clients and preparing contracts to schedule viewings and making property listings. If you have experience within Lettings, Sales, Administration and Mortgages, we would love to hear from you. Exciting opportunities, so please contact now !
Nov 30, 2024
Full time
Working for a number of Estate Agents in the local area including, Stamford, Oakham, Bourne and Peterborough. Duties will include assisting clients with the rental, purchase or sale of a residential property. You will manage everything from searching for properties that meet the needs of the clients and preparing contracts to schedule viewings and making property listings. If you have experience within Lettings, Sales, Administration and Mortgages, we would love to hear from you. Exciting opportunities, so please contact now !
Our client prides themselves on delivering exceptional property services, specialising in luxury homes and bespoke lettings. Our team is dedicated to providing personalised and a high-quality service to property developers, home owners, landlords and tenants, ensuring a seamless and highly satisfying experience. Job Description: Are you a motivated, proactive, and ambitious individual with a passion for property? We are seeking a Self-Employed Lettings and Sales Agent to join our dynamic team. This role offers the freedom to work independently while being supported by a renowned and established agency who is disrupting the market by doing things differently, and better! Key Responsibilities: Client Relations: Build and maintain strong relationships with landlords, tenants, buyers, and sellers. Property Valuations: Conduct property valuations and provide accurate pricing advice to clients. Marketing: Create and implement marketing strategies to promote properties, including online listings and social media campaigns. Viewings : Arrange and conduct property viewings, ensuring properties are presented in the best possible light. Negotiation : Negotiate rental agreements and sales contracts to achieve the best outcomes for your clients. Administration: Manage all aspects of the lettings and sales process, including preparing contracts and handling paperwork. Market Insight: Stay up-to-date with market trends and changes to provide clients with informed advice. Requirements: Proven experience in sales Strong communication and negotiation skills. Self-motivated with a strong desire to succeed. Excellent organizational skills and attention to detail. Ability to work independently and manage your own schedule. Access to a vehicle and a valid driving license. Knowledge of the local property market is a plus. Benefits: - High earning potential - Flexibility to manage your own workload and schedule. - Comprehensive training and ongoing support. - Access to a wide range of marketing tools and resources. - Opportunity to work with a reputable and supportive team. Come and join us! If you are passionate about property and thrive in a self-employed role where your success is directly related to your efforts, we want to hear from you. Join our client's company and take your sales career to the next level!
Nov 30, 2024
Full time
Our client prides themselves on delivering exceptional property services, specialising in luxury homes and bespoke lettings. Our team is dedicated to providing personalised and a high-quality service to property developers, home owners, landlords and tenants, ensuring a seamless and highly satisfying experience. Job Description: Are you a motivated, proactive, and ambitious individual with a passion for property? We are seeking a Self-Employed Lettings and Sales Agent to join our dynamic team. This role offers the freedom to work independently while being supported by a renowned and established agency who is disrupting the market by doing things differently, and better! Key Responsibilities: Client Relations: Build and maintain strong relationships with landlords, tenants, buyers, and sellers. Property Valuations: Conduct property valuations and provide accurate pricing advice to clients. Marketing: Create and implement marketing strategies to promote properties, including online listings and social media campaigns. Viewings : Arrange and conduct property viewings, ensuring properties are presented in the best possible light. Negotiation : Negotiate rental agreements and sales contracts to achieve the best outcomes for your clients. Administration: Manage all aspects of the lettings and sales process, including preparing contracts and handling paperwork. Market Insight: Stay up-to-date with market trends and changes to provide clients with informed advice. Requirements: Proven experience in sales Strong communication and negotiation skills. Self-motivated with a strong desire to succeed. Excellent organizational skills and attention to detail. Ability to work independently and manage your own schedule. Access to a vehicle and a valid driving license. Knowledge of the local property market is a plus. Benefits: - High earning potential - Flexibility to manage your own workload and schedule. - Comprehensive training and ongoing support. - Access to a wide range of marketing tools and resources. - Opportunity to work with a reputable and supportive team. Come and join us! If you are passionate about property and thrive in a self-employed role where your success is directly related to your efforts, we want to hear from you. Join our client's company and take your sales career to the next level!
VS/7389A Leasing Associate Build to Rent Birmingham Salary: £28,000 - £28,000 - plus 10% discretionary performance bonus Hours: 40 hours per week, 10am 7pm My client is an emerging Build to Rent property management company in the centre of Birmingham, looking to hire a permanent Leasing Associate for a fantastic BTR scheme consisting of 237 residential apartments. The leasing associate will manage all aspects of lettings administration, lettings compliance and marketing. Responsibilities Leasing and Sales Ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data Ensuring good presentation of available and show apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard Co-ordinating the online marketing of available apartments in conjunction with the Marketing team Put together demographic data, reports and compile information along with commentary Ensuring all enquires are responded to in line with agreed service levels Coordinate with 3rd party agents In conjunction with the Community Manager - carrying out regular rent analysis of the local market Meeting prospective tenants, conducting viewings and negotiating rental offers Completing applicant vetting requirements Completing new let paperwork in line with strict procedures Compiling regular letting performance for use in discussions with the client, senior team and the Community Manager Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew Co-ordinate renewal communications and negotiations Ensure arrival packs are prepared, and keys are ready for tenant move in s As part of the wider site team, create a best in class community through communication, events and innovations Delivery of ad-hoc projects Customer Service Carry out specific daily/weekly tasks. Provide outstanding customer service. Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained. Assist with resident communications through multiple channels. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Achieve positive resident reviews on various online platforms to include but not limited to HomeViews and Google. Assist with managing and processing customer journey from moving in, throughout tenancy to moving out. Ensure all reception/admin requests are well managed. Marketing, social media, Events & Community Presence Supports the overall marketing/leasing efforts and offers input and suggestions regarding promotions, advertisements, and pricing. Works closely with the Community Manager and the Marketing team to deliver the brand manifesto and achieve letting targets. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Education, Qualifications & Experience Experience in a similar role in either BTR, PBSA or Estate Agency Experience of working to KPIs Basic understanding of residential AST leases and the landlord and resident relationship. Good health and safety and facilities management knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. Up to date knowledge of English statutory letting requirements Business development / sales and/or facilities experience would be desirable ARLA (preferred) Minimum: Educated to NVQ level 3 and/or GCSE level 9 5 standard or equivalent. Ideally with A level(s) or equivalent Character & Ability Positive, professional and customer focussed with an ability to build relationships Friendly and approachable, self-motivated, professional, resilient, adaptable. Proactive and strong ability to problem solve, multi-task, plan and organise. A confident team player A strong communicator with a direct and open style. You must be able to: Communicate confidently, fluently, and logically. Hold others attention when speaking. Change people s views and influence their decision. Ability to work at pace whilst maintaining a high level of accuracy and attention to detail. The ability to remain calm and considered Excellent organisational skills Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines. A strong client focus and a resilient attitude Ability and willingness to work flexible hours as determined by the needs of the business. Ability to work weekends and bank holidays as required Willing to keep up to date with training and relevant legislation In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
Nov 29, 2024
Full time
VS/7389A Leasing Associate Build to Rent Birmingham Salary: £28,000 - £28,000 - plus 10% discretionary performance bonus Hours: 40 hours per week, 10am 7pm My client is an emerging Build to Rent property management company in the centre of Birmingham, looking to hire a permanent Leasing Associate for a fantastic BTR scheme consisting of 237 residential apartments. The leasing associate will manage all aspects of lettings administration, lettings compliance and marketing. Responsibilities Leasing and Sales Ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data Ensuring good presentation of available and show apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard Co-ordinating the online marketing of available apartments in conjunction with the Marketing team Put together demographic data, reports and compile information along with commentary Ensuring all enquires are responded to in line with agreed service levels Coordinate with 3rd party agents In conjunction with the Community Manager - carrying out regular rent analysis of the local market Meeting prospective tenants, conducting viewings and negotiating rental offers Completing applicant vetting requirements Completing new let paperwork in line with strict procedures Compiling regular letting performance for use in discussions with the client, senior team and the Community Manager Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew Co-ordinate renewal communications and negotiations Ensure arrival packs are prepared, and keys are ready for tenant move in s As part of the wider site team, create a best in class community through communication, events and innovations Delivery of ad-hoc projects Customer Service Carry out specific daily/weekly tasks. Provide outstanding customer service. Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained. Assist with resident communications through multiple channels. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Achieve positive resident reviews on various online platforms to include but not limited to HomeViews and Google. Assist with managing and processing customer journey from moving in, throughout tenancy to moving out. Ensure all reception/admin requests are well managed. Marketing, social media, Events & Community Presence Supports the overall marketing/leasing efforts and offers input and suggestions regarding promotions, advertisements, and pricing. Works closely with the Community Manager and the Marketing team to deliver the brand manifesto and achieve letting targets. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Education, Qualifications & Experience Experience in a similar role in either BTR, PBSA or Estate Agency Experience of working to KPIs Basic understanding of residential AST leases and the landlord and resident relationship. Good health and safety and facilities management knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. Up to date knowledge of English statutory letting requirements Business development / sales and/or facilities experience would be desirable ARLA (preferred) Minimum: Educated to NVQ level 3 and/or GCSE level 9 5 standard or equivalent. Ideally with A level(s) or equivalent Character & Ability Positive, professional and customer focussed with an ability to build relationships Friendly and approachable, self-motivated, professional, resilient, adaptable. Proactive and strong ability to problem solve, multi-task, plan and organise. A confident team player A strong communicator with a direct and open style. You must be able to: Communicate confidently, fluently, and logically. Hold others attention when speaking. Change people s views and influence their decision. Ability to work at pace whilst maintaining a high level of accuracy and attention to detail. The ability to remain calm and considered Excellent organisational skills Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines. A strong client focus and a resilient attitude Ability and willingness to work flexible hours as determined by the needs of the business. Ability to work weekends and bank holidays as required Willing to keep up to date with training and relevant legislation In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
Joshua Robert Recruitment
Martin Hussingtree, Worcestershire
Position - Property Management Administrator Location - Droitwich Employment Type - Full Time or Part Time Salary - £24,500 About the Role Our client is seeking an organised, assertive and detail oriented Property Management Administrator to support their property management team. The ideal candidate will assist in managing daily operations, maintain client relationships, and ensure the smooth running of administrative tasks related to property management. This role is pivotal in supporting landlords, tenants, and the internal team by providing exceptional customer service and operational efficiency. Key Responsibilities Administrative Support Maintain accurate records of tenancy agreements, property details, and client communications. Prepare tenancy contracts, renewal documents, and relevant compliance paperwork. Coordinate inspections, maintenance schedules, and property inventories. Communication Act as the first point of contact for landlord and tenant inquiries, resolving or escalating issues efficiently. Liaise with contractors and vendors to arrange maintenance and repair work. Keep clients informed of property updates and relevant compliance requirements. Financial Administration Manage invoices, rental payments, and service charge processing. Track overdue payments and issue reminders as needed. Prepare financial reports and summaries for property managers. Compliance and Legal Documentation Ensure all properties comply with relevant regulations (e.g., gas safety, electrical safety). Maintain up-to-date knowledge of property legislation and support the team with compliance tasks. Team Collaboration Work closely with property managers, letting agents, and finance teams to ensure a seamless operation. Provide support during property handovers and tenant onboarding processes. Essential Skill IT literate. Although training on Re-Leased will be given, someone that is competent with IT systems and willing to learn is essential. Good customer service manner. Numerate, we will need someone who is relatively confident with numbers. Nice to Haves An understanding of commercial property (what a lease is / landlord & tenant relationship etc) Compliance experience for health and safety purposes. As always, we are looking for someone with the right can-do attitude and a willingness to work as part of the team.
Nov 29, 2024
Full time
Position - Property Management Administrator Location - Droitwich Employment Type - Full Time or Part Time Salary - £24,500 About the Role Our client is seeking an organised, assertive and detail oriented Property Management Administrator to support their property management team. The ideal candidate will assist in managing daily operations, maintain client relationships, and ensure the smooth running of administrative tasks related to property management. This role is pivotal in supporting landlords, tenants, and the internal team by providing exceptional customer service and operational efficiency. Key Responsibilities Administrative Support Maintain accurate records of tenancy agreements, property details, and client communications. Prepare tenancy contracts, renewal documents, and relevant compliance paperwork. Coordinate inspections, maintenance schedules, and property inventories. Communication Act as the first point of contact for landlord and tenant inquiries, resolving or escalating issues efficiently. Liaise with contractors and vendors to arrange maintenance and repair work. Keep clients informed of property updates and relevant compliance requirements. Financial Administration Manage invoices, rental payments, and service charge processing. Track overdue payments and issue reminders as needed. Prepare financial reports and summaries for property managers. Compliance and Legal Documentation Ensure all properties comply with relevant regulations (e.g., gas safety, electrical safety). Maintain up-to-date knowledge of property legislation and support the team with compliance tasks. Team Collaboration Work closely with property managers, letting agents, and finance teams to ensure a seamless operation. Provide support during property handovers and tenant onboarding processes. Essential Skill IT literate. Although training on Re-Leased will be given, someone that is competent with IT systems and willing to learn is essential. Good customer service manner. Numerate, we will need someone who is relatively confident with numbers. Nice to Haves An understanding of commercial property (what a lease is / landlord & tenant relationship etc) Compliance experience for health and safety purposes. As always, we are looking for someone with the right can-do attitude and a willingness to work as part of the team.
VS/7389B Lettings Associate Build to Rent Birmingham Salary: £28,000 - plus 10% discretionary performance bonus Hours: 40 hours per week, 10am 7pm My client is an emerging Build to Rent property management company in the centre of Birmingham, looking to hire a permanent Lettings Associate for a fantastic BTR scheme consisting of 237 residential apartments. The lettings associate will manage all aspects of lettings administration, lettings compliance and marketing. Responsibilities Leasing and Sales Ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data Ensuring good presentation of available and show apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard Co-ordinating the online marketing of available apartments in conjunction with the Marketing team Put together demographic data, reports and compile information along with commentary Ensuring all enquires are responded to in line with agreed service levels Coordinate with 3rd party agents In conjunction with the Community Manager - carrying out regular rent analysis of the local market Meeting prospective tenants, conducting viewings and negotiating rental offers Completing applicant vetting requirements Completing new let paperwork in line with strict procedures Compiling regular letting performance for use in discussions with the client, senior team and the Community Manager Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew Co-ordinate renewal communications and negotiations Ensure arrival packs are prepared, and keys are ready for tenant move in s As part of the wider site team, create a best in class community through communication, events and innovations Delivery of ad-hoc projects Customer Service Carry out specific daily/weekly tasks. Provide outstanding customer service. Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained. Assist with resident communications through multiple channels. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Achieve positive resident reviews on various online platforms to include but not limited to HomeViews and Google. Assist with managing and processing customer journey from moving in, throughout tenancy to moving out. Ensure all reception/admin requests are well managed. Marketing, social media, Events & Community Presence Supports the overall marketing/leasing efforts and offers input and suggestions regarding promotions, advertisements, and pricing. Works closely with the Community Manager and the Marketing team to deliver the brand manifesto and achieve letting targets. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Education, Qualifications & Experience Experience in a similar role in either BTR, PBSA or Estate Agency Experience of working to KPIs Basic understanding of residential AST leases and the landlord and resident relationship. Good health and safety and facilities management knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. Up to date knowledge of English statutory letting requirements Business development / sales and/or facilities experience would be desirable ARLA (preferred) Minimum: Educated to NVQ level 3 and/or GCSE level 9 5 standard or equivalent. Ideally with A level(s) or equivalent Character & Ability Positive, professional and customer focussed with an ability to build relationships Friendly and approachable, self-motivated, professional, resilient, adaptable. Proactive and strong ability to problem solve, multi-task, plan and organise. A confident team player A strong communicator with a direct and open style. You must be able to: Communicate confidently, fluently, and logically. Hold others attention when speaking. Change people s views and influence their decision. Ability to work at pace whilst maintaining a high level of accuracy and attention to detail. The ability to remain calm and considered Excellent organisational skills Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines. A strong client focus and a resilient attitude Ability and willingness to work flexible hours as determined by the needs of the business. Ability to work weekends and bank holidays as required Willing to keep up to date with training and relevant legislation In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
Nov 29, 2024
Full time
VS/7389B Lettings Associate Build to Rent Birmingham Salary: £28,000 - plus 10% discretionary performance bonus Hours: 40 hours per week, 10am 7pm My client is an emerging Build to Rent property management company in the centre of Birmingham, looking to hire a permanent Lettings Associate for a fantastic BTR scheme consisting of 237 residential apartments. The lettings associate will manage all aspects of lettings administration, lettings compliance and marketing. Responsibilities Leasing and Sales Ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data Ensuring good presentation of available and show apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard Co-ordinating the online marketing of available apartments in conjunction with the Marketing team Put together demographic data, reports and compile information along with commentary Ensuring all enquires are responded to in line with agreed service levels Coordinate with 3rd party agents In conjunction with the Community Manager - carrying out regular rent analysis of the local market Meeting prospective tenants, conducting viewings and negotiating rental offers Completing applicant vetting requirements Completing new let paperwork in line with strict procedures Compiling regular letting performance for use in discussions with the client, senior team and the Community Manager Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew Co-ordinate renewal communications and negotiations Ensure arrival packs are prepared, and keys are ready for tenant move in s As part of the wider site team, create a best in class community through communication, events and innovations Delivery of ad-hoc projects Customer Service Carry out specific daily/weekly tasks. Provide outstanding customer service. Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained. Assist with resident communications through multiple channels. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Achieve positive resident reviews on various online platforms to include but not limited to HomeViews and Google. Assist with managing and processing customer journey from moving in, throughout tenancy to moving out. Ensure all reception/admin requests are well managed. Marketing, social media, Events & Community Presence Supports the overall marketing/leasing efforts and offers input and suggestions regarding promotions, advertisements, and pricing. Works closely with the Community Manager and the Marketing team to deliver the brand manifesto and achieve letting targets. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Education, Qualifications & Experience Experience in a similar role in either BTR, PBSA or Estate Agency Experience of working to KPIs Basic understanding of residential AST leases and the landlord and resident relationship. Good health and safety and facilities management knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. Up to date knowledge of English statutory letting requirements Business development / sales and/or facilities experience would be desirable ARLA (preferred) Minimum: Educated to NVQ level 3 and/or GCSE level 9 5 standard or equivalent. Ideally with A level(s) or equivalent Character & Ability Positive, professional and customer focussed with an ability to build relationships Friendly and approachable, self-motivated, professional, resilient, adaptable. Proactive and strong ability to problem solve, multi-task, plan and organise. A confident team player A strong communicator with a direct and open style. You must be able to: Communicate confidently, fluently, and logically. Hold others attention when speaking. Change people s views and influence their decision. Ability to work at pace whilst maintaining a high level of accuracy and attention to detail. The ability to remain calm and considered Excellent organisational skills Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines. A strong client focus and a resilient attitude Ability and willingness to work flexible hours as determined by the needs of the business. Ability to work weekends and bank holidays as required Willing to keep up to date with training and relevant legislation In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. In this role, you will help lead hotel partner support operations (ex VRBO) globally across all operational elements of their journey with Expedia. Providing scalable, cost-effective service, while maintaining and improving desired traveler/partner experience. What you'll do: Directly lead internal operational teams based in multiple global locations ( 500 associates) Lead, inspire, and engage the global based vendor footprint ( 1,000 vendor agents) Act as a key point of contact for strategic vendor partners Implement, and execute focused partner service strategy Primary contact for internal Hotel market management teams; partnering on effectively managing successful account relationships; primary communicator across the organization for hotel partner servicing performance and opportunities Influence self-service strategy and efficient services with focus on reduction of partner effort through service channels Delivery of quality support to partners across all channels (phone, chat, email) Partner with Continuous Improvement and Strategic Project teams on aligned initiatives and KPI objectives Participate as core member of the Operations leadership team Who you are: Expert understanding of operational structures and functions essential to manage operations globally Ensures the greater business vision is understood by the team, defines its interpretation and can translate into functional goals A key influencer of stakeholder groups to ensure team are fully supported for their operational work Explicitly builds systems that encourage talent to grow in the organization Experience leading large vendor agent populations Previous experience leading in travel operations preferred The total cash range for this position in Seattle/Austin is $244,500 to $342,500 . Employees in this role have the potential to increase their pay up to $391,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify.
Nov 29, 2024
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. In this role, you will help lead hotel partner support operations (ex VRBO) globally across all operational elements of their journey with Expedia. Providing scalable, cost-effective service, while maintaining and improving desired traveler/partner experience. What you'll do: Directly lead internal operational teams based in multiple global locations ( 500 associates) Lead, inspire, and engage the global based vendor footprint ( 1,000 vendor agents) Act as a key point of contact for strategic vendor partners Implement, and execute focused partner service strategy Primary contact for internal Hotel market management teams; partnering on effectively managing successful account relationships; primary communicator across the organization for hotel partner servicing performance and opportunities Influence self-service strategy and efficient services with focus on reduction of partner effort through service channels Delivery of quality support to partners across all channels (phone, chat, email) Partner with Continuous Improvement and Strategic Project teams on aligned initiatives and KPI objectives Participate as core member of the Operations leadership team Who you are: Expert understanding of operational structures and functions essential to manage operations globally Ensures the greater business vision is understood by the team, defines its interpretation and can translate into functional goals A key influencer of stakeholder groups to ensure team are fully supported for their operational work Explicitly builds systems that encourage talent to grow in the organization Experience leading large vendor agent populations Previous experience leading in travel operations preferred The total cash range for this position in Seattle/Austin is $244,500 to $342,500 . Employees in this role have the potential to increase their pay up to $391,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify.
We require a Customer Sales Advisor for a leading Self-Storage company. You will be based on the reception and work in a friendly team to promote sales alongside other duties. This is an exciting opportunity to work as a Customer Sales Advisor for a reputable company with; An excellent career in a stable, growing business Investment in your training and progression Exclusive perks via membership Permanent role Long Service recognition Bi-Annual bonus scheme Parking available on site Hours: Full time, 40 hours a week 5 days a week Monday to Sunday availability desired (occasional weekend on monthly rota) Varied Hours - Earliest start is usually 7.30am, latest finish is 6pm Customer Sales Advisor Duties such as: Promote rentals of storage units and other options available Work to targets to increase revenue within the store Respond to phone and email enquiries (no cold calling) Greet customers and provide excellent customer service Ensure all Health and Safety procedures are adhered to Help keep the store secure, clean and tidy Follow company procedures This is a great opportunity as a Customer Sales Advisor to join a friendly team in Wembley to develop your career. It would be advantageous if you have experience in a customer facing role possibly in retail such as a shop assistant or as an estate agent or sales consultant plus a little knowledge of self-storage. If you have some sales experience we would love to hear from you!
Nov 28, 2024
Full time
We require a Customer Sales Advisor for a leading Self-Storage company. You will be based on the reception and work in a friendly team to promote sales alongside other duties. This is an exciting opportunity to work as a Customer Sales Advisor for a reputable company with; An excellent career in a stable, growing business Investment in your training and progression Exclusive perks via membership Permanent role Long Service recognition Bi-Annual bonus scheme Parking available on site Hours: Full time, 40 hours a week 5 days a week Monday to Sunday availability desired (occasional weekend on monthly rota) Varied Hours - Earliest start is usually 7.30am, latest finish is 6pm Customer Sales Advisor Duties such as: Promote rentals of storage units and other options available Work to targets to increase revenue within the store Respond to phone and email enquiries (no cold calling) Greet customers and provide excellent customer service Ensure all Health and Safety procedures are adhered to Help keep the store secure, clean and tidy Follow company procedures This is a great opportunity as a Customer Sales Advisor to join a friendly team in Wembley to develop your career. It would be advantageous if you have experience in a customer facing role possibly in retail such as a shop assistant or as an estate agent or sales consultant plus a little knowledge of self-storage. If you have some sales experience we would love to hear from you!
Sales Hub Manager Nottingham 48,885 ? 51,426 As a sales driven individual you will be responsible for the effective management of the sales call hub ensuring each enquiry or lead is effectively managed and every opportunity is maximised by the team. You will also be responsible in ensuring that the team are fully informed of the wider directorates sales targets and that the team are driven to achieve a range of set KPI?s. You?ll be fully involved in the day to day running of the team, allocating workload to each team member and ensuring first class customer service is delivered. You?ll motivate, train and coach team members and assess performance. Continuously reviewing and improving processes and evolve the overall SO Resi customer service offering. You?ll lead by example in demonstrating the SO Resi and MTVH values. You will be setting up and embedding this new team to ensure that customer interactions are answered and effectively responded to by staff within agreed time scales and in an appropriate manner. As well as strategically planning areas of improvement or development you'll be responsible for meeting and setting up service targets. You'll coordinate and motivate staff and manage staff recruitment. You will liaise with internal teams and external partners stakeholders to ensure that information supplied to customers are accurate and up to date. To drive the performance of the Sales Hub to ensure that the directorate wide sales target are achieved To set, manage and continuously monitor performance KPI?s for both lead management and customer service levels To monitor and manage the telephony system and pursue any system updates that could enhance customer service levels Manage the daily running of the sales hub, including sourcing equipment, effective resource planning and applying call centre strategies and operations Undertake needs assessments, performance reviews, costs and ensure SLA?s are maintained, achieved and created if required Ensure all relevant communications and data are updated and recorded Advise customers on products and services available Liaise with team leaders, agents and third parties to gather information and resolve issues Maintain up-to-date knowledge of industry developments and involvement in networks Monitor random calls to improve quality, minimise errors and track performance Co-ordinate staff recruitment, write job adverts and liaise with HR staff Review the performance of staff, manage sickness, appraisals, identify training needs and plan training sessions Coach, motivate and retain staff Record statistics, user rates and the performance levels of the team Prepare reports on these statistics, rates and performance levels Organise shift patterns and the number of staffs required to meet demand Identify bottlenecks and suggest solutions Continuously innovating our service to improve the customer experience and strategically planning for future growth. Regularly review processes and training manuals ensuring that they are well documented, customer focused, efficient and up to date. Handle the most complex customer complaints or enquiries, resolving any escalations to a high professional standard and in-line with policies. Work closely with other cross functional teams and fostering healthy working relationships, in particular: Marketing Operations, New build Sales, Resales, and After sales, Customer Care and Homeownership teams. Ensuring Salesforce CRM is up to date and usage standards are maintained and taking responsibility for updating customer marketing communications in Salesforce CRM. Working closely with IT to troubleshoot any technical issues are followed through and completed. Ensuring legislative and regulatory guidelines and policies are followed at all times. Carrying out other duties as may be assigned by line Manager from time to time. Please see our attached Job Description for further information (Interviews to be held week commencing the Monday 13th January 2025) Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Nov 28, 2024
Full time
Sales Hub Manager Nottingham 48,885 ? 51,426 As a sales driven individual you will be responsible for the effective management of the sales call hub ensuring each enquiry or lead is effectively managed and every opportunity is maximised by the team. You will also be responsible in ensuring that the team are fully informed of the wider directorates sales targets and that the team are driven to achieve a range of set KPI?s. You?ll be fully involved in the day to day running of the team, allocating workload to each team member and ensuring first class customer service is delivered. You?ll motivate, train and coach team members and assess performance. Continuously reviewing and improving processes and evolve the overall SO Resi customer service offering. You?ll lead by example in demonstrating the SO Resi and MTVH values. You will be setting up and embedding this new team to ensure that customer interactions are answered and effectively responded to by staff within agreed time scales and in an appropriate manner. As well as strategically planning areas of improvement or development you'll be responsible for meeting and setting up service targets. You'll coordinate and motivate staff and manage staff recruitment. You will liaise with internal teams and external partners stakeholders to ensure that information supplied to customers are accurate and up to date. To drive the performance of the Sales Hub to ensure that the directorate wide sales target are achieved To set, manage and continuously monitor performance KPI?s for both lead management and customer service levels To monitor and manage the telephony system and pursue any system updates that could enhance customer service levels Manage the daily running of the sales hub, including sourcing equipment, effective resource planning and applying call centre strategies and operations Undertake needs assessments, performance reviews, costs and ensure SLA?s are maintained, achieved and created if required Ensure all relevant communications and data are updated and recorded Advise customers on products and services available Liaise with team leaders, agents and third parties to gather information and resolve issues Maintain up-to-date knowledge of industry developments and involvement in networks Monitor random calls to improve quality, minimise errors and track performance Co-ordinate staff recruitment, write job adverts and liaise with HR staff Review the performance of staff, manage sickness, appraisals, identify training needs and plan training sessions Coach, motivate and retain staff Record statistics, user rates and the performance levels of the team Prepare reports on these statistics, rates and performance levels Organise shift patterns and the number of staffs required to meet demand Identify bottlenecks and suggest solutions Continuously innovating our service to improve the customer experience and strategically planning for future growth. Regularly review processes and training manuals ensuring that they are well documented, customer focused, efficient and up to date. Handle the most complex customer complaints or enquiries, resolving any escalations to a high professional standard and in-line with policies. Work closely with other cross functional teams and fostering healthy working relationships, in particular: Marketing Operations, New build Sales, Resales, and After sales, Customer Care and Homeownership teams. Ensuring Salesforce CRM is up to date and usage standards are maintained and taking responsibility for updating customer marketing communications in Salesforce CRM. Working closely with IT to troubleshoot any technical issues are followed through and completed. Ensuring legislative and regulatory guidelines and policies are followed at all times. Carrying out other duties as may be assigned by line Manager from time to time. Please see our attached Job Description for further information (Interviews to be held week commencing the Monday 13th January 2025) Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
About Writer Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, Mars, Salesforce, and Vanguard to transform the way they work. Writer's fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra - Writer's state-of-the-art family of LLMs - alongside our industry-leading graph-based RAG and customizable AI guardrails. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work. About this role As the VP of Marketing for EMEA, you will play a crucial role in launching and establishing our market presence across Europe, the Middle East, and Africa. You will be responsible for developing and executing strategic marketing plans that drive pipeline growth through field events, targeted campaigns, and close collaboration with the Sales team. Your expertise will help in tailoring our offerings to meet the unique needs of the EMEA market and achieve our business objectives. Your responsibilities Develop and implement comprehensive marketing strategies that align with the company's goals for the EMEA market Lead the planning and execution of field events and campaigns to generate leads, accelerate the pipeline, and support sales objectives Collaborate with the Sales team to ensure alignment between marketing activities and sales goals, facilitating effective lead transfer and follow-up strategies Analyze market trends and customer insights to identify opportunities for growth and improvement in the region Manage the marketing budget for the region, ensuring efficient allocation of resources to maximize ROI Build and maintain strong relationships with key stakeholders, partners, and vendors in the EMEA region Oversee the creation of marketing materials and content that resonate with the EMEA audience, ensuring brand consistency across all channels Lead, mentor, and expand the EMEA marketing team, fostering a culture of innovation and high-performance Report on the effectiveness of marketing campaigns and strategies, providing actionable insights and recommendations for future initiatives Skills and knowledge you should possess: Proven experience in a senior marketing role, with a strong focus on market launch and development in the EMEA region Proven track record of driving pipeline growth and revenue through successful marketing strategies and initiatives Extensive experience in planning and executing field events and integrated marketing campaigns Strong leadership and communication skills with the ability to lead and inspire cross-functional teams in a fast-paced environment Experience managing and developing high-performing marketing teams Proven ability to collaborate effectively with Sales, Sales Development, and other cross-functional teams to drive alignment and achieve shared goals Analytical thinker with strong problem-solving skills and the ability to adapt to changing markets and business needs Adapt and implement marketing strategies from the US marketing team to suit local market needs and preferences Obsessed with working with customers, learning about them, and their pain points Fluent in English; proficiency in additional European languages is a plus Our promise to you: You'll work for a company you're proud of, delivering a product customers love You'll do the best work of your career You'll be surrounded by high-quality people who do excellent work You'll learn what it's like to work in a high-growth company in a super-dynamic market (generative AI) You'll have access to people and information - it's a great environment in which to learn how (good) business runs Your team will care about you and take an interest in your career growth Your teammates will give you frank feedback, delivered with kindness You'll learn all aspects of marketing You'll work with modern tools and processes Is this you? Exceptional strategic planning and execution skills Self-starter, proactive, and thinks ahead Proven track record in developing and managing field marketing and demand generation strategies, from intimate executive dinners to large-scale industry conferences Loves working on teams - especially with sales Aren't afraid of tools like HubSpot, 6sense, Asana, Figma, and SFDC Are data-driven and can break down problems into smaller parts Passion for generative AI (if you use Writer - even better!) Ability to travel up to 20% of the time for events Curious to learn more about who we are and how we operate? Visit us here Benefits & perks Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice .
Nov 28, 2024
Full time
About Writer Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, Mars, Salesforce, and Vanguard to transform the way they work. Writer's fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra - Writer's state-of-the-art family of LLMs - alongside our industry-leading graph-based RAG and customizable AI guardrails. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work. About this role As the VP of Marketing for EMEA, you will play a crucial role in launching and establishing our market presence across Europe, the Middle East, and Africa. You will be responsible for developing and executing strategic marketing plans that drive pipeline growth through field events, targeted campaigns, and close collaboration with the Sales team. Your expertise will help in tailoring our offerings to meet the unique needs of the EMEA market and achieve our business objectives. Your responsibilities Develop and implement comprehensive marketing strategies that align with the company's goals for the EMEA market Lead the planning and execution of field events and campaigns to generate leads, accelerate the pipeline, and support sales objectives Collaborate with the Sales team to ensure alignment between marketing activities and sales goals, facilitating effective lead transfer and follow-up strategies Analyze market trends and customer insights to identify opportunities for growth and improvement in the region Manage the marketing budget for the region, ensuring efficient allocation of resources to maximize ROI Build and maintain strong relationships with key stakeholders, partners, and vendors in the EMEA region Oversee the creation of marketing materials and content that resonate with the EMEA audience, ensuring brand consistency across all channels Lead, mentor, and expand the EMEA marketing team, fostering a culture of innovation and high-performance Report on the effectiveness of marketing campaigns and strategies, providing actionable insights and recommendations for future initiatives Skills and knowledge you should possess: Proven experience in a senior marketing role, with a strong focus on market launch and development in the EMEA region Proven track record of driving pipeline growth and revenue through successful marketing strategies and initiatives Extensive experience in planning and executing field events and integrated marketing campaigns Strong leadership and communication skills with the ability to lead and inspire cross-functional teams in a fast-paced environment Experience managing and developing high-performing marketing teams Proven ability to collaborate effectively with Sales, Sales Development, and other cross-functional teams to drive alignment and achieve shared goals Analytical thinker with strong problem-solving skills and the ability to adapt to changing markets and business needs Adapt and implement marketing strategies from the US marketing team to suit local market needs and preferences Obsessed with working with customers, learning about them, and their pain points Fluent in English; proficiency in additional European languages is a plus Our promise to you: You'll work for a company you're proud of, delivering a product customers love You'll do the best work of your career You'll be surrounded by high-quality people who do excellent work You'll learn what it's like to work in a high-growth company in a super-dynamic market (generative AI) You'll have access to people and information - it's a great environment in which to learn how (good) business runs Your team will care about you and take an interest in your career growth Your teammates will give you frank feedback, delivered with kindness You'll learn all aspects of marketing You'll work with modern tools and processes Is this you? Exceptional strategic planning and execution skills Self-starter, proactive, and thinks ahead Proven track record in developing and managing field marketing and demand generation strategies, from intimate executive dinners to large-scale industry conferences Loves working on teams - especially with sales Aren't afraid of tools like HubSpot, 6sense, Asana, Figma, and SFDC Are data-driven and can break down problems into smaller parts Passion for generative AI (if you use Writer - even better!) Ability to travel up to 20% of the time for events Curious to learn more about who we are and how we operate? Visit us here Benefits & perks Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice .
Join Our Business as a Property Manager at Silvestri Properties Ltd! Are you an experienced property management professional looking to make a significant impact in a rapidly growing company? If so, this is the role for you. We are a rapidly growing property investment company transitioning from family ownership to a formal structure and looking for an experienced Property Manager to oversee our diverse portfolio of commercial and residential properties across the UK. With a commitment to high standards and sustainable long-term growth, we aim to provide quality housing and commercial spaces while maintaining strong tenant relationships and ensuring compliance with all regulations. This is a permanent role which will be based in Daventry at our head office, there will be occasional travel to our North London office on an ad-hoc basis. Key Accountabilities: Statutory/Property Management: Ensure properties comply with safety and regulatory standards, maintaining thorough records of compliance. Manage the CRM system to document inspections, agreements, and compliance records. Oversee and approve maintenance and upgrades in line with statutory and lease requirements, ensuring all work is licensed and insured. Conduct regular property inspections with managing agents or tenants to verify compliance. Achieve a minimum Energy Performance rating of Grade C for all properties, recommending necessary upgrades. Tenant Management: Ensure compliance with legal standards in tenant interactions, providing ongoing training and support. Maintain proactive communication with tenants, addressing issues promptly. Evaluate prospective tenants suitability through thorough verification checks. Negotiate and manage lease agreements, ensuring deposits are registered appropriately. Prepare documentation and manage legal proceedings for any disputes. Financials and Investments: Liaise with managing agents and tenants to ensure timely rental payments and address arrears. Authorize payments for maintenance and upgrades, evaluating rent indemnity insurance options. Provide monthly financial reports and develop cost management strategies. Ensure timely mortgage payments and monitor terms, recommending lenders as needed. Conduct market research for potential property acquisitions, coordinating the purchasing process with senior management. Qualifications: Degree or relevant professional qualification (desirable not essential). Membership in the National Residential Landlords Association (NRLA) (desirable). Experience: Relevant experience in landlord and tenant management with a focus on relationship management. Proven track record in developing relationships with customers and contractors. Experience in property management, dealing with tenants, contractors, and legal/financial professionals. Knowledge of regulatory requirements for housing and commercial property. Skilled in drafting lease agreements and interpreting regulatory documents. Strong ability to manage deadlines and multiple financial budgets. Experience presenting financial, legal, and construction details to senior management. Proven success in meeting targets and negotiating lease contracts. Experience in property transactions, including acquisition and disposal of assets. Why Join Us? At Silvestri Properties Ltd, you ll be part of a dynamic team that values innovation and quality. We are committed to your growth and well-being, offering a range of benefits designed to support you both professionally and personally: Competitive Salary: We offer a competitive compensation package to reflect your skills and experience. Generous Holiday Allowance: Enjoy 25 days of holiday plus statutory bank holidays (with 3 days reserved for our Christmas shutdown). Pension Scheme: Secure your future with our comprehensive pension plan. Life Assurance: Peace of mind with our life assurance coverage. Incapacity Benefit: Support during unexpected life events. Private Medical Insurance: Access to private healthcare for you and your family. Employee Assistance Programme: Confidential support for personal and work-related issues. Cycle to Work Scheme: Promote your health and the environment with our cycle scheme. EV Salary Sacrifice Car Scheme: Drive an electric vehicle with our salary sacrifice options. Free Eye Tests: Regular eye tests to keep your vision sharp and healthy. Free Parking: Convenient parking facilities at our locations. Hybrid Working: Flexibility to work from home and in the office, promoting a balanced work-life approach. Join us at Silvestri Properties Ltd and play a key role in shaping our future while enjoying a rewarding and supportive work environment!
Nov 27, 2024
Full time
Join Our Business as a Property Manager at Silvestri Properties Ltd! Are you an experienced property management professional looking to make a significant impact in a rapidly growing company? If so, this is the role for you. We are a rapidly growing property investment company transitioning from family ownership to a formal structure and looking for an experienced Property Manager to oversee our diverse portfolio of commercial and residential properties across the UK. With a commitment to high standards and sustainable long-term growth, we aim to provide quality housing and commercial spaces while maintaining strong tenant relationships and ensuring compliance with all regulations. This is a permanent role which will be based in Daventry at our head office, there will be occasional travel to our North London office on an ad-hoc basis. Key Accountabilities: Statutory/Property Management: Ensure properties comply with safety and regulatory standards, maintaining thorough records of compliance. Manage the CRM system to document inspections, agreements, and compliance records. Oversee and approve maintenance and upgrades in line with statutory and lease requirements, ensuring all work is licensed and insured. Conduct regular property inspections with managing agents or tenants to verify compliance. Achieve a minimum Energy Performance rating of Grade C for all properties, recommending necessary upgrades. Tenant Management: Ensure compliance with legal standards in tenant interactions, providing ongoing training and support. Maintain proactive communication with tenants, addressing issues promptly. Evaluate prospective tenants suitability through thorough verification checks. Negotiate and manage lease agreements, ensuring deposits are registered appropriately. Prepare documentation and manage legal proceedings for any disputes. Financials and Investments: Liaise with managing agents and tenants to ensure timely rental payments and address arrears. Authorize payments for maintenance and upgrades, evaluating rent indemnity insurance options. Provide monthly financial reports and develop cost management strategies. Ensure timely mortgage payments and monitor terms, recommending lenders as needed. Conduct market research for potential property acquisitions, coordinating the purchasing process with senior management. Qualifications: Degree or relevant professional qualification (desirable not essential). Membership in the National Residential Landlords Association (NRLA) (desirable). Experience: Relevant experience in landlord and tenant management with a focus on relationship management. Proven track record in developing relationships with customers and contractors. Experience in property management, dealing with tenants, contractors, and legal/financial professionals. Knowledge of regulatory requirements for housing and commercial property. Skilled in drafting lease agreements and interpreting regulatory documents. Strong ability to manage deadlines and multiple financial budgets. Experience presenting financial, legal, and construction details to senior management. Proven success in meeting targets and negotiating lease contracts. Experience in property transactions, including acquisition and disposal of assets. Why Join Us? At Silvestri Properties Ltd, you ll be part of a dynamic team that values innovation and quality. We are committed to your growth and well-being, offering a range of benefits designed to support you both professionally and personally: Competitive Salary: We offer a competitive compensation package to reflect your skills and experience. Generous Holiday Allowance: Enjoy 25 days of holiday plus statutory bank holidays (with 3 days reserved for our Christmas shutdown). Pension Scheme: Secure your future with our comprehensive pension plan. Life Assurance: Peace of mind with our life assurance coverage. Incapacity Benefit: Support during unexpected life events. Private Medical Insurance: Access to private healthcare for you and your family. Employee Assistance Programme: Confidential support for personal and work-related issues. Cycle to Work Scheme: Promote your health and the environment with our cycle scheme. EV Salary Sacrifice Car Scheme: Drive an electric vehicle with our salary sacrifice options. Free Eye Tests: Regular eye tests to keep your vision sharp and healthy. Free Parking: Convenient parking facilities at our locations. Hybrid Working: Flexibility to work from home and in the office, promoting a balanced work-life approach. Join us at Silvestri Properties Ltd and play a key role in shaping our future while enjoying a rewarding and supportive work environment!
Head of Quality, Training, Process (Contact Centre) Customer Care London, UK (HQ) Permanent Ready to apply? Get started with your online application. Head of Quality, Training, Process The Global Marketplace Support team As a member of the Marketplace Support leadership team, you will bring significant experience to the group, sharing industry knowledge and applying this in the ongoing development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C-suite, and are able to break down complex problems for discussion. The Support Excellence team is the engine room within Marketplace Support - ensuring the frontline Care, Partner Operations, and Rider Operations teams are equipped to deliver exceptional customer service. Hybrid Role - London HQ based (3 days per week) In this role you'll be involved in four key areas: Managing our global Quality team and strategy - ensuring Deliveroo service standards are achieved and policies adhered to by all customer-facing functions. Lead our global Training team and strategy - from onboarding to continuous improvement across in-house and outsourced teams. Own development and continuous improvement of existing agent processes, balancing optimisation for productivity versus experience. Define the content management and utilisation strategy - including the knowledge base platform and content plus written macros. What you'll be doing Lead, manage, and develop a team of 4 direct and 42 indirect reports. Support the performance of our outsourced partner(s), identify areas for improvement and put in place plans to achieve identified opportunities. Surface pain points and broken processes. Diagnose areas of optimization and demonstrate hypothesis-driven problem-solving abilities. Develop strategies to improve the experience our Operations teams deliver to all sides of the marketplace. Drive transformational changes in our existing agent processes to build on consumer love for the Deliveroo brand. Own feedback loops with stakeholders from across the business - advocating upstream initiatives to drive customer satisfaction. Own deep-dives and lead updates with CEO/executive stakeholders on all inquiries regarding Care processes and support Legal & Communications teams respond to external inquiries. Coach and mentor the next generation of leaders within Deliveroo. Develop training strategy that incorporates a variety of methodologies to optimise training effectiveness. Responsible for the end-to-end agent processes and their associated customer experience, driving improvements, improving efficiency, and reducing complaints. Enhance the quality of interactions across all sides of the Marketplace, ensuring quality assurance, compliance, regulatory, and legal obligations are met across all interactions. Develop strategies for agent knowledge base, ensuring ease of use and comprehensive process guides. Work closely with the Service Excellence team, acting as the voice of the customer, championing change and improvements across the customer experience, driving change and influencing future change/projects to support and achieve improvements. Participate in, and sometimes lead, special cross-functional projects as reasonably required of your role. Motivate and inspire direct reports to lead their teams to success conducting regular coaching and mentoring sessions to ensure the highest level of performance. Will require international travel. Requirements: Be part of a 24/7 on-call rota, roughly 2 weeks per quarter (Level 2 on-call incident management coverage including nights, weekends, bank holidays) Prior professional experience with optimisation, processes, systematic organisation, program/project management. High emotional IQ to expertly manage leadership and key stakeholder relationships with vendor(s) and in-country leaders. Strong planning and organisational skills; attention to detail. Data-driven decision mentality and sound business judgement through strong analytical thinking. Results-focused, with experience delivering cross-functional performance improvement projects. Can prioritise effectively and lead on multiple project workstreams concurrently and independently. Takes personal accountability for quality and accuracy of their own and their team's work. Leading by example with experience empowering a team to execute under pressure and tight deadlines. Solid analytical background (e.g. Excel pivot tables and Index Match), SQL skills are highly desirable but not essential. Excellent written and oral communication skills; able to effectively communicate with technical and non-technical audiences. Experience managing an operation through periods of significant growth or change. Strong experience of senior stakeholder management and working in a partnering environment. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. Please click here to view our candidate privacy policy.
Nov 27, 2024
Full time
Head of Quality, Training, Process (Contact Centre) Customer Care London, UK (HQ) Permanent Ready to apply? Get started with your online application. Head of Quality, Training, Process The Global Marketplace Support team As a member of the Marketplace Support leadership team, you will bring significant experience to the group, sharing industry knowledge and applying this in the ongoing development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C-suite, and are able to break down complex problems for discussion. The Support Excellence team is the engine room within Marketplace Support - ensuring the frontline Care, Partner Operations, and Rider Operations teams are equipped to deliver exceptional customer service. Hybrid Role - London HQ based (3 days per week) In this role you'll be involved in four key areas: Managing our global Quality team and strategy - ensuring Deliveroo service standards are achieved and policies adhered to by all customer-facing functions. Lead our global Training team and strategy - from onboarding to continuous improvement across in-house and outsourced teams. Own development and continuous improvement of existing agent processes, balancing optimisation for productivity versus experience. Define the content management and utilisation strategy - including the knowledge base platform and content plus written macros. What you'll be doing Lead, manage, and develop a team of 4 direct and 42 indirect reports. Support the performance of our outsourced partner(s), identify areas for improvement and put in place plans to achieve identified opportunities. Surface pain points and broken processes. Diagnose areas of optimization and demonstrate hypothesis-driven problem-solving abilities. Develop strategies to improve the experience our Operations teams deliver to all sides of the marketplace. Drive transformational changes in our existing agent processes to build on consumer love for the Deliveroo brand. Own feedback loops with stakeholders from across the business - advocating upstream initiatives to drive customer satisfaction. Own deep-dives and lead updates with CEO/executive stakeholders on all inquiries regarding Care processes and support Legal & Communications teams respond to external inquiries. Coach and mentor the next generation of leaders within Deliveroo. Develop training strategy that incorporates a variety of methodologies to optimise training effectiveness. Responsible for the end-to-end agent processes and their associated customer experience, driving improvements, improving efficiency, and reducing complaints. Enhance the quality of interactions across all sides of the Marketplace, ensuring quality assurance, compliance, regulatory, and legal obligations are met across all interactions. Develop strategies for agent knowledge base, ensuring ease of use and comprehensive process guides. Work closely with the Service Excellence team, acting as the voice of the customer, championing change and improvements across the customer experience, driving change and influencing future change/projects to support and achieve improvements. Participate in, and sometimes lead, special cross-functional projects as reasonably required of your role. Motivate and inspire direct reports to lead their teams to success conducting regular coaching and mentoring sessions to ensure the highest level of performance. Will require international travel. Requirements: Be part of a 24/7 on-call rota, roughly 2 weeks per quarter (Level 2 on-call incident management coverage including nights, weekends, bank holidays) Prior professional experience with optimisation, processes, systematic organisation, program/project management. High emotional IQ to expertly manage leadership and key stakeholder relationships with vendor(s) and in-country leaders. Strong planning and organisational skills; attention to detail. Data-driven decision mentality and sound business judgement through strong analytical thinking. Results-focused, with experience delivering cross-functional performance improvement projects. Can prioritise effectively and lead on multiple project workstreams concurrently and independently. Takes personal accountability for quality and accuracy of their own and their team's work. Leading by example with experience empowering a team to execute under pressure and tight deadlines. Solid analytical background (e.g. Excel pivot tables and Index Match), SQL skills are highly desirable but not essential. Excellent written and oral communication skills; able to effectively communicate with technical and non-technical audiences. Experience managing an operation through periods of significant growth or change. Strong experience of senior stakeholder management and working in a partnering environment. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. Please click here to view our candidate privacy policy.
2020 Recruitment are looking for an outgoing, confident, and self-motivated individual to join our Fife based Estate Agent as their new Property Manager. This is a permanent position and a great opportunity for someone to develop their career within the industry. The position is full-time, Monday-Friday 9am 5pm. There is a requirement on a rota system to cover the emergency mobile at weekends. A clean driving license and access to a suitable vehicle are essential. The Role As the Property Manager you will be responsible for various properties and will serve as the main point of contact between tenants and landlords Duties & Responsibilities As the Property Manager your duties and responsibilities will include the following: Managing property portfolios to ensure they are effectively managed and maintained. Liaising with landlords, tenants, contractors, factors, councils and utility companies to organise repair and maintenance work, etc. Communicating with tenants to ensure rental payments are received on time and making sure their paperwork is in place with Universal Credit Claimants. Managing and issuing payments for factor bills and other void bills Working closely with management to keep abreast of ongoing property-related cases. Managing several property certification renewals such as gas safety certificates. Managing deposit disputes in line with protection scheme deadlines. Reviewing tenant referencing to industry guidelines. Creating and managing lease agreements. General office administration. Cover of the emergency mobile on a rotational basis. Conducting property inspections. Requirements To be considered for the Property Manger position you must have the following skills & attributes: Confidence Communication skills Full driving licence IT Literate Team Player Motivated Any previous experience in a similar role would be beneficial but not essential Package As the Property Manager you will be offered the following package: Competitive salary based on experience Bonus opportunities Permanent contract Full time hours M F Company benefits Career development Apply To apply for this position or to learn more about the role please get in touch with Robert at 2020 Recruitment by phone or email.
Nov 26, 2024
Full time
2020 Recruitment are looking for an outgoing, confident, and self-motivated individual to join our Fife based Estate Agent as their new Property Manager. This is a permanent position and a great opportunity for someone to develop their career within the industry. The position is full-time, Monday-Friday 9am 5pm. There is a requirement on a rota system to cover the emergency mobile at weekends. A clean driving license and access to a suitable vehicle are essential. The Role As the Property Manager you will be responsible for various properties and will serve as the main point of contact between tenants and landlords Duties & Responsibilities As the Property Manager your duties and responsibilities will include the following: Managing property portfolios to ensure they are effectively managed and maintained. Liaising with landlords, tenants, contractors, factors, councils and utility companies to organise repair and maintenance work, etc. Communicating with tenants to ensure rental payments are received on time and making sure their paperwork is in place with Universal Credit Claimants. Managing and issuing payments for factor bills and other void bills Working closely with management to keep abreast of ongoing property-related cases. Managing several property certification renewals such as gas safety certificates. Managing deposit disputes in line with protection scheme deadlines. Reviewing tenant referencing to industry guidelines. Creating and managing lease agreements. General office administration. Cover of the emergency mobile on a rotational basis. Conducting property inspections. Requirements To be considered for the Property Manger position you must have the following skills & attributes: Confidence Communication skills Full driving licence IT Literate Team Player Motivated Any previous experience in a similar role would be beneficial but not essential Package As the Property Manager you will be offered the following package: Competitive salary based on experience Bonus opportunities Permanent contract Full time hours M F Company benefits Career development Apply To apply for this position or to learn more about the role please get in touch with Robert at 2020 Recruitment by phone or email.
Customer Service Executive OA are recruiting for a Customer Service Executive to join our client s highly successful and growing team. We re looking for a customer-focused and highly organised individual to join our Client Money Protect Memberships team. You ll manage a portfolio of agent clients from new application to renewal, as well as chasing and converting abandoned registrations and other leads. Knowledge of working in a multi-channel contact centre is essential and experience in the property sector, especially the private rented sector would also be useful. The successful candidate will possess excellent telephone skills, meticulous attention to detail, proficiency in Microsoft Office, and a confident, driven attitude. Location: Borehamwood Hours: Full-time, 9am 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period. Salary: Up to £25,000 - depending on experience Customer Service Executive - Benefits: 23 days holiday + UK bank holidays Life assurance Private health care for you and dependents Employee assistance programme, including GP line, cashback for treatments, advice line Season ticket loan Rental deposit loan Annual leave purchase scheme As part of the HFIS Group, access to discounted personal insurance is available Customer Service Executive- Key Responsibilities: Manage a portfolio of agent clients from new application to renewal Handle inbound and outbound calls and emails to agent clients Chase and convert abandoned registrations and other leads Cross-sell and generate leads for relevant products when engaging agent clients or prospective clients Deal with all membership policy amendments Be responsible for renewals and expiries Customer Service Executive - Skills and Experience: Experience in a letting agent environment (desirable) Extensive knowledge of working in a multi-channel contact centre environment Excellent customer service skills Excellent attention to detail Good knowledge of MS office packages (Word, Excel, PowerPoint) Ability to work within a small team and across departments If you have strong customer service skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV. BARNPERM Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.
Nov 26, 2024
Full time
Customer Service Executive OA are recruiting for a Customer Service Executive to join our client s highly successful and growing team. We re looking for a customer-focused and highly organised individual to join our Client Money Protect Memberships team. You ll manage a portfolio of agent clients from new application to renewal, as well as chasing and converting abandoned registrations and other leads. Knowledge of working in a multi-channel contact centre is essential and experience in the property sector, especially the private rented sector would also be useful. The successful candidate will possess excellent telephone skills, meticulous attention to detail, proficiency in Microsoft Office, and a confident, driven attitude. Location: Borehamwood Hours: Full-time, 9am 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period. Salary: Up to £25,000 - depending on experience Customer Service Executive - Benefits: 23 days holiday + UK bank holidays Life assurance Private health care for you and dependents Employee assistance programme, including GP line, cashback for treatments, advice line Season ticket loan Rental deposit loan Annual leave purchase scheme As part of the HFIS Group, access to discounted personal insurance is available Customer Service Executive- Key Responsibilities: Manage a portfolio of agent clients from new application to renewal Handle inbound and outbound calls and emails to agent clients Chase and convert abandoned registrations and other leads Cross-sell and generate leads for relevant products when engaging agent clients or prospective clients Deal with all membership policy amendments Be responsible for renewals and expiries Customer Service Executive - Skills and Experience: Experience in a letting agent environment (desirable) Extensive knowledge of working in a multi-channel contact centre environment Excellent customer service skills Excellent attention to detail Good knowledge of MS office packages (Word, Excel, PowerPoint) Ability to work within a small team and across departments If you have strong customer service skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV. BARNPERM Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.
Dingo Recruitment Ltd
West Bridgford, Nottinghamshire
We require a Customer Sales Advisor for a leading Self-Storage company. You will be based on the reception and work in a friendly team to promote sales alongside other duties. This is an exciting opportunity to work as a Customer Sales Advisor for a reputable company with; An excellent career in a stable, growing business Investment in your training and progression Exclusive perks via membership Permanent role Long Service recognition Bi-Annual bonus scheme Parking available on site Hours: Full time, 40 hours a week 5 days a week Varied days (Some weekends required) Usually 8 hour days Earliest start is usually 8am, latest finish is 6pm Customer Sales Advisor Duties such as: Promote rentals of storage units and other options available Work to targets to increase revenue within the store Respond to phone and email enquiries (no cold calling) Greet customers and provide excellent customer service Ensure all Health and Safety procedures are adhered to Help keep the store secure, clean and tidy Follow company procedures This is a great opportunity as a Customer Sales Advisor to join a friendly team in Nottingham and to develop your career. It would be advantageous if you have experience in a customer facing role possibly in retail such as a shop assistant, an estate agent or sales consultant plus a little knowledge of self-storage. If you have some sales experience we would love to hear from you!
Nov 22, 2024
Full time
We require a Customer Sales Advisor for a leading Self-Storage company. You will be based on the reception and work in a friendly team to promote sales alongside other duties. This is an exciting opportunity to work as a Customer Sales Advisor for a reputable company with; An excellent career in a stable, growing business Investment in your training and progression Exclusive perks via membership Permanent role Long Service recognition Bi-Annual bonus scheme Parking available on site Hours: Full time, 40 hours a week 5 days a week Varied days (Some weekends required) Usually 8 hour days Earliest start is usually 8am, latest finish is 6pm Customer Sales Advisor Duties such as: Promote rentals of storage units and other options available Work to targets to increase revenue within the store Respond to phone and email enquiries (no cold calling) Greet customers and provide excellent customer service Ensure all Health and Safety procedures are adhered to Help keep the store secure, clean and tidy Follow company procedures This is a great opportunity as a Customer Sales Advisor to join a friendly team in Nottingham and to develop your career. It would be advantageous if you have experience in a customer facing role possibly in retail such as a shop assistant, an estate agent or sales consultant plus a little knowledge of self-storage. If you have some sales experience we would love to hear from you!
Job Title: Building Safety Manager Salary: £53,283 - £56,082 Location: The Johnson Building, Farringdon, EC1N 8JS. This role is also eligible for our smarter working policy Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 58,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England About the Role: We are looking to recruit additional Building Safety Managers as part of a new team to assist with further developing our Building Safety Management systems (BSMs) and safety regime to deliver real improvements in customer safety & engagement. You will take all reasonable steps to prevent any building safety incidents and reduce the severity of an incident, should one occur. You will be inquisitive in approach and will use data, information, site surveys, feedback & insight from customers to anticipate where issues may be present and take actions to mitigate individual issues and improved systems of working to mitigate repeat issues. You will review, instigate and record quality assurance interventions in order to build evidence to support our BSMs and production of building safety cases. What you will need to Succeed: The successful candidate will have a strong technical background with a clear understanding of the Building Safety Act, Building Regulations and British Standards with experience gained in housing and property. You will be a key contact both internally and with 3rd party free holders and managing agents to ensure that the occupants of our building are safe and feel safe. So great project management and interpersonal skills is essential. You will be working as part of team of specialists, where customer focus, competence, cultural change, collaboration and information sharing and systems working are essential. Due to the nature of this role a full driving licence is required and access to transport. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Nov 20, 2024
Full time
Job Title: Building Safety Manager Salary: £53,283 - £56,082 Location: The Johnson Building, Farringdon, EC1N 8JS. This role is also eligible for our smarter working policy Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 58,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England About the Role: We are looking to recruit additional Building Safety Managers as part of a new team to assist with further developing our Building Safety Management systems (BSMs) and safety regime to deliver real improvements in customer safety & engagement. You will take all reasonable steps to prevent any building safety incidents and reduce the severity of an incident, should one occur. You will be inquisitive in approach and will use data, information, site surveys, feedback & insight from customers to anticipate where issues may be present and take actions to mitigate individual issues and improved systems of working to mitigate repeat issues. You will review, instigate and record quality assurance interventions in order to build evidence to support our BSMs and production of building safety cases. What you will need to Succeed: The successful candidate will have a strong technical background with a clear understanding of the Building Safety Act, Building Regulations and British Standards with experience gained in housing and property. You will be a key contact both internally and with 3rd party free holders and managing agents to ensure that the occupants of our building are safe and feel safe. So great project management and interpersonal skills is essential. You will be working as part of team of specialists, where customer focus, competence, cultural change, collaboration and information sharing and systems working are essential. Due to the nature of this role a full driving licence is required and access to transport. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Job Title: Building Safety Manager Salary: £50,620 - £53,283 Location: Waterfront House, Beeston, Nottingham, NG9 1LA. This role is also eligible for our smarter working policy. Travel to London will be required a minimum of twice a month Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 58,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England About the Role: We are looking to recruit additional Building Safety Managers as part of a new team to assist with further developing our Building Safety Management systems (BSMs) and safety regime to deliver real improvements in customer safety & engagement. You will take all reasonable steps to prevent any building safety incidents and reduce the severity of an incident, should one occur. You will be inquisitive in approach and will use data, information, site surveys, feedback & insight from customers to anticipate where issues may be present and take actions to mitigate individual issues and improved systems of working to mitigate repeat issues. You will review, instigate and record quality assurance interventions in order to build evidence to support our BSMs and production of building safety cases. What you will need to Succeed: The successful candidate will have a strong technical background with a clear understanding of the Building Safety Act, Building Regulations and British Standards with experience gained in housing and property. You will be a key contact both internally and with 3rd party free holders and managing agents to ensure that the occupants of our building are safe and feel safe. So great project management and interpersonal skills is essential. You will be working as part of team of specialists, where customer focus, competence, cultural change, collaboration and information sharing and systems working are essential. Due to the nature of this role a full driving licence is required and access to transport. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Nov 20, 2024
Full time
Job Title: Building Safety Manager Salary: £50,620 - £53,283 Location: Waterfront House, Beeston, Nottingham, NG9 1LA. This role is also eligible for our smarter working policy. Travel to London will be required a minimum of twice a month Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 58,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England About the Role: We are looking to recruit additional Building Safety Managers as part of a new team to assist with further developing our Building Safety Management systems (BSMs) and safety regime to deliver real improvements in customer safety & engagement. You will take all reasonable steps to prevent any building safety incidents and reduce the severity of an incident, should one occur. You will be inquisitive in approach and will use data, information, site surveys, feedback & insight from customers to anticipate where issues may be present and take actions to mitigate individual issues and improved systems of working to mitigate repeat issues. You will review, instigate and record quality assurance interventions in order to build evidence to support our BSMs and production of building safety cases. What you will need to Succeed: The successful candidate will have a strong technical background with a clear understanding of the Building Safety Act, Building Regulations and British Standards with experience gained in housing and property. You will be a key contact both internally and with 3rd party free holders and managing agents to ensure that the occupants of our building are safe and feel safe. So great project management and interpersonal skills is essential. You will be working as part of team of specialists, where customer focus, competence, cultural change, collaboration and information sharing and systems working are essential. Due to the nature of this role a full driving licence is required and access to transport. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
