Your new company You'll be joining a dedicated local authority team committed to supporting citizens with their housing needs. This service plays a vital role in processing council housing applications and providing guidance to individuals who are homeless or seeking housing assistance. The team is passionate about delivering clear, accurate advice and ensuring fair access to housing services. Your new role As part of the Housing Solutions and Advice team, you will be the first point of contact for citizens navigating the council housing process. You'll handle a variety of queries, from new applications to changes in circumstances, and provide clear guidance on eligibility and legislation. This role is ideal for someone who thrives in a fast-paced environment and enjoys helping people understand complex processes. Your day-to-day responsibilities will include: - Answering citizen queries about current, previous, or future housing applications. - Explaining legislation, eligibility, and criteria for housing applications. - Advising callers on the online application process. - Processing changes in circumstances reported by claimants. - Supporting citizens who are homeless or at risk of homelessness. - Ensuring accurate data entry and compliance with data protection regulations. - Managing sensitive information and completing legal paperwork. - Participating in Microsoft Teams training and academy sessions. - Working collaboratively with experienced advisers during training. - Maintaining professionalism during remote work after training. Hourly rate: 14.12 p/h (inclusive of holiday) Working hours: Monday - Friday, 09:00 - 17:00. This role will offer an extensive training programme, which is a mixture of at-home and in-office and will run for roughly 8 weeks. Once you have passed the academy period, you will be able to work from home. What you'll need to succeed - Excellent communicators with strong interpersonal skills. - Confident in handling a wide range of customer queries. - Organised and detail-oriented, with good IT skills. - Able to work flexibly across different departments. - Experienced in customer service (public sector experience desirable but not essential). What you'll get in return You will be offered a temporary position with the council on a 3-month rolling contract basis, dependent on performance. The Council frequently recruits on a permanent basis, so you will also have the opportunity to apply. The role is offering 14.12 per hour including holiday pay, and you will receive payment on a weekly basis. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 07, 2026
Seasonal
Your new company You'll be joining a dedicated local authority team committed to supporting citizens with their housing needs. This service plays a vital role in processing council housing applications and providing guidance to individuals who are homeless or seeking housing assistance. The team is passionate about delivering clear, accurate advice and ensuring fair access to housing services. Your new role As part of the Housing Solutions and Advice team, you will be the first point of contact for citizens navigating the council housing process. You'll handle a variety of queries, from new applications to changes in circumstances, and provide clear guidance on eligibility and legislation. This role is ideal for someone who thrives in a fast-paced environment and enjoys helping people understand complex processes. Your day-to-day responsibilities will include: - Answering citizen queries about current, previous, or future housing applications. - Explaining legislation, eligibility, and criteria for housing applications. - Advising callers on the online application process. - Processing changes in circumstances reported by claimants. - Supporting citizens who are homeless or at risk of homelessness. - Ensuring accurate data entry and compliance with data protection regulations. - Managing sensitive information and completing legal paperwork. - Participating in Microsoft Teams training and academy sessions. - Working collaboratively with experienced advisers during training. - Maintaining professionalism during remote work after training. Hourly rate: 14.12 p/h (inclusive of holiday) Working hours: Monday - Friday, 09:00 - 17:00. This role will offer an extensive training programme, which is a mixture of at-home and in-office and will run for roughly 8 weeks. Once you have passed the academy period, you will be able to work from home. What you'll need to succeed - Excellent communicators with strong interpersonal skills. - Confident in handling a wide range of customer queries. - Organised and detail-oriented, with good IT skills. - Able to work flexibly across different departments. - Experienced in customer service (public sector experience desirable but not essential). What you'll get in return You will be offered a temporary position with the council on a 3-month rolling contract basis, dependent on performance. The Council frequently recruits on a permanent basis, so you will also have the opportunity to apply. The role is offering 14.12 per hour including holiday pay, and you will receive payment on a weekly basis. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Position: Payroll Manager Type: Part-time (28 hours a week), permanent Location: Office-based in in London with flexibility to work remotely Salary: £35,417 (FTE £44,339 ) per annum plus excellent benefits Salary Band and Job Family: Band 3, Profession/ Technical You will start at an entry point salary of £35,417 (FTE £44,339) per annum, increasing to £37,688 (FTE £47,110) after 6 months service and satisfactory performance and to £39,904 (FTE £49,881) after a further 6 months. About the Employer This charity makes sure people living with MS are at the centre of everything they do. And it's this commitment that unites them across the UK. Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference. About this job Please note the employer will also consider alternative part time arrangements such as three days a week (21 hours per week). The organisation is looking for a knowledgeable and people-focused Payroll Manager to lead their payroll service and help make sure every colleague is paid accurately, on time, and with confidence. Based in the organisation's London office (with flexible remote working), you'll take the lead on all aspects of payroll delivery, overseeing the i-Trent system you will work closely with colleagues across HR, Finance and the wider organisation. You'll oversee the monthly payroll process end-to-end, making sure everything runs smoothly. In this role, you'll play a key part in creating a supportive and inclusive experience for all colleagues, offering clear, friendly payroll advice and helping colleagues understand their pay, benefits and pensions. You'll also mentor and support a Payroll Advisor, helping them grow and succeed in their role. You'll have: Strong experience managing payroll in a complex organisation, with in-depth knowledge of payroll, pensions, tax and statutory requirements A proven track record of delivering accurate monthly payrolls, reconciliations, deductions and year-end processes with very low error rates Confidence managing HMRC requirements including RTI submissions, auto-enrolment, P11Ds, P45s and P60s Experience turning payroll data into clear, meaningful reports and insights for managers and senior stakeholders Excellent analytical skills, with the ability to spot issues early and find practical, people-centred solutions The ability to provide clear, approachable payroll advice to colleagues at all levels, including senior leaders Experience working with HR and payroll systems (ideally iTrent), including supporting system improvements and reporting A collaborative mindset and the ability to build positive relationships across teams Experience mentoring or supporting others, with a genuine interest in helping people develop and do their best work A full membership (or equivalent) of the Chartered Institute of Payroll Professionals and a commitment to continuous learning Strong communication skills, attention to detail, and a high level of integrity and confidentiality This is a great opportunity to use your payroll expertise in a role where your work directly supports colleagues and contributes to a charity making a real difference. Closing date for applications: 9:00 on Monday 26 January 2026 How to apply: Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage. Equal Opportunities This employer particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. Disability Confident Employer Our client is a Disability Confident Employer and they're committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact them to discuss. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about their employee benefits: They have a wide range of employee benefits including (but not limited to): Encouraging work life balance 38 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them) Flexible working options Caring for you and your family Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers' leave a year, pro-rata for part-time Cycle to work scheme Death in service scheme New family-friendly benefits, including paid leave: in the event of miscarriage or still birth to support fertility treatments for antenatal appointments for both parents Thinking about your finances Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how this organisation internally operates (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for the charity's activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal working hours Safeguarding This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with. This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment. They recognise their particular responsibility to make sure vulnerable adults and children are protected. They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with this organisation. You'll need to share documents showing you're eligible to work in the UK if they offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with your visa applications. No agencies please.
Jan 07, 2026
Full time
Position: Payroll Manager Type: Part-time (28 hours a week), permanent Location: Office-based in in London with flexibility to work remotely Salary: £35,417 (FTE £44,339 ) per annum plus excellent benefits Salary Band and Job Family: Band 3, Profession/ Technical You will start at an entry point salary of £35,417 (FTE £44,339) per annum, increasing to £37,688 (FTE £47,110) after 6 months service and satisfactory performance and to £39,904 (FTE £49,881) after a further 6 months. About the Employer This charity makes sure people living with MS are at the centre of everything they do. And it's this commitment that unites them across the UK. Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference. About this job Please note the employer will also consider alternative part time arrangements such as three days a week (21 hours per week). The organisation is looking for a knowledgeable and people-focused Payroll Manager to lead their payroll service and help make sure every colleague is paid accurately, on time, and with confidence. Based in the organisation's London office (with flexible remote working), you'll take the lead on all aspects of payroll delivery, overseeing the i-Trent system you will work closely with colleagues across HR, Finance and the wider organisation. You'll oversee the monthly payroll process end-to-end, making sure everything runs smoothly. In this role, you'll play a key part in creating a supportive and inclusive experience for all colleagues, offering clear, friendly payroll advice and helping colleagues understand their pay, benefits and pensions. You'll also mentor and support a Payroll Advisor, helping them grow and succeed in their role. You'll have: Strong experience managing payroll in a complex organisation, with in-depth knowledge of payroll, pensions, tax and statutory requirements A proven track record of delivering accurate monthly payrolls, reconciliations, deductions and year-end processes with very low error rates Confidence managing HMRC requirements including RTI submissions, auto-enrolment, P11Ds, P45s and P60s Experience turning payroll data into clear, meaningful reports and insights for managers and senior stakeholders Excellent analytical skills, with the ability to spot issues early and find practical, people-centred solutions The ability to provide clear, approachable payroll advice to colleagues at all levels, including senior leaders Experience working with HR and payroll systems (ideally iTrent), including supporting system improvements and reporting A collaborative mindset and the ability to build positive relationships across teams Experience mentoring or supporting others, with a genuine interest in helping people develop and do their best work A full membership (or equivalent) of the Chartered Institute of Payroll Professionals and a commitment to continuous learning Strong communication skills, attention to detail, and a high level of integrity and confidentiality This is a great opportunity to use your payroll expertise in a role where your work directly supports colleagues and contributes to a charity making a real difference. Closing date for applications: 9:00 on Monday 26 January 2026 How to apply: Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage. Equal Opportunities This employer particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. Disability Confident Employer Our client is a Disability Confident Employer and they're committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact them to discuss. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about their employee benefits: They have a wide range of employee benefits including (but not limited to): Encouraging work life balance 38 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them) Flexible working options Caring for you and your family Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers' leave a year, pro-rata for part-time Cycle to work scheme Death in service scheme New family-friendly benefits, including paid leave: in the event of miscarriage or still birth to support fertility treatments for antenatal appointments for both parents Thinking about your finances Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how this organisation internally operates (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for the charity's activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal working hours Safeguarding This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with. This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment. They recognise their particular responsibility to make sure vulnerable adults and children are protected. They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with this organisation. You'll need to share documents showing you're eligible to work in the UK if they offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with your visa applications. No agencies please.
Select how often (in days) to receive an alert: Remote role UK and Ireland Field-based travel Garage Data Systems is a leading provider of garage management software, supporting independent workshops, repair centres, and automotive networks across the UK and Ireland. Part of the ClearCourse group, GDS is continuing to grow as we expand our customer base and accelerate adoption of our cloud platform and integrated payments solution, Garage Pay. We are now looking for a Junior Customer Success Manager to support existing customers, helping them get value from GDS products while developing their skills and experience within a structured and supportive Customer Success team. This role is well suited to someone early in their Customer Success or Account Management career who is looking to take the next step and grow into a full CSM role over time. The Role This is a remote, customer-facing role supporting an existing portfolio of garage customers across the UK and Ireland, with regular travel for on site visits, reviews, and industry engagement. You will work closely with senior Customer Success Managers, onboarding, and sales teams to support customer adoption, engagement, and retention. Over time, you will take increasing ownership of customer relationships, renewals, and growth opportunities. What You'll Be Doing Supporting the management of existing customer accounts following handover from the new business team Building positive working relationships with garage owners, service advisors, technicians, and operational contacts Assisting with customer check ins, business reviews, and on site visits Delivering product demonstrations and walkthroughs to customers, supported by senior team members where required Helping customers understand best practice workflows, new features, cloud capabilities, and Garage Pay Monitoring customer usage, engagement, and support activity to help identify potential risks or opportunities Supporting proactive churn reduction activity through regular customer engagement Identifying potential upsell opportunities such as additional modules, upgrades, cloud migration, and payments adoption Referring qualified commercial opportunities to the Business Development team Participating in bi weekly GDS Office Hours sessions and filming days, contributing to educational and customer facing content Working closely with Product, Support, Infrastructure, Marketing, and Sales teams to ensure a consistent customer experience Maintaining accurate CRM records and contributing to customer health tracking and forecasting Representing GDS at customer events, trade shows, and industry forums where appropriate What We're Looking For 2 to 3 years experience in a Customer Success, Account Management, Support, or similar customer facing role Early experience managing or supporting customer portfolios Comfortable delivering product demonstrations and customer walkthroughs An understanding of workshop operations or an interest in the automotive aftermarket Strong communication skills with a customer first mindset Willingness to learn, develop, and take on increasing responsibility Comfortable working remotely with travel as part of the role Experience using CRM systems with good attention to detail and organisation Why Join GDS and ClearCourse A growing business with a strong reputation in the automotive aftermarket A clear development pathway into a full Customer Success Manager role Exposure to a major cloud platform rollout and integrated payments solution The stability, investment, and career opportunities of the ClearCourse Group A supportive, collaborative, remote first working environment
Jan 07, 2026
Full time
Select how often (in days) to receive an alert: Remote role UK and Ireland Field-based travel Garage Data Systems is a leading provider of garage management software, supporting independent workshops, repair centres, and automotive networks across the UK and Ireland. Part of the ClearCourse group, GDS is continuing to grow as we expand our customer base and accelerate adoption of our cloud platform and integrated payments solution, Garage Pay. We are now looking for a Junior Customer Success Manager to support existing customers, helping them get value from GDS products while developing their skills and experience within a structured and supportive Customer Success team. This role is well suited to someone early in their Customer Success or Account Management career who is looking to take the next step and grow into a full CSM role over time. The Role This is a remote, customer-facing role supporting an existing portfolio of garage customers across the UK and Ireland, with regular travel for on site visits, reviews, and industry engagement. You will work closely with senior Customer Success Managers, onboarding, and sales teams to support customer adoption, engagement, and retention. Over time, you will take increasing ownership of customer relationships, renewals, and growth opportunities. What You'll Be Doing Supporting the management of existing customer accounts following handover from the new business team Building positive working relationships with garage owners, service advisors, technicians, and operational contacts Assisting with customer check ins, business reviews, and on site visits Delivering product demonstrations and walkthroughs to customers, supported by senior team members where required Helping customers understand best practice workflows, new features, cloud capabilities, and Garage Pay Monitoring customer usage, engagement, and support activity to help identify potential risks or opportunities Supporting proactive churn reduction activity through regular customer engagement Identifying potential upsell opportunities such as additional modules, upgrades, cloud migration, and payments adoption Referring qualified commercial opportunities to the Business Development team Participating in bi weekly GDS Office Hours sessions and filming days, contributing to educational and customer facing content Working closely with Product, Support, Infrastructure, Marketing, and Sales teams to ensure a consistent customer experience Maintaining accurate CRM records and contributing to customer health tracking and forecasting Representing GDS at customer events, trade shows, and industry forums where appropriate What We're Looking For 2 to 3 years experience in a Customer Success, Account Management, Support, or similar customer facing role Early experience managing or supporting customer portfolios Comfortable delivering product demonstrations and customer walkthroughs An understanding of workshop operations or an interest in the automotive aftermarket Strong communication skills with a customer first mindset Willingness to learn, develop, and take on increasing responsibility Comfortable working remotely with travel as part of the role Experience using CRM systems with good attention to detail and organisation Why Join GDS and ClearCourse A growing business with a strong reputation in the automotive aftermarket A clear development pathway into a full Customer Success Manager role Exposure to a major cloud platform rollout and integrated payments solution The stability, investment, and career opportunities of the ClearCourse Group A supportive, collaborative, remote first working environment
Position: Payroll Manager Type: Part-time (28 hours a week), permanent Location: Office-based in in London with flexibility to work remotely Salary: £35,417 (FTE £44,339 ) per annum plus excellent benefits Salary Band and Job Family: Band 3, Profession/ Technical You will start at our entry point salary of £35,417 (FTE £44,339) per annum, increasing to £37,688 (FTE £47,110) after 6 months service and satisfactory performance and to £39,904 (FTE £49,881) after a further 6 months. About us We make sure people living with MS are at the centre of everything we do. And it s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. About this job Please note we will also consider alternative part time arrangements such as three days a week (21 hours per week). We re looking for a knowledgeable and people-focused Payroll Manager to lead our payroll service and help make sure every colleague is paid accurately, on time, and with confidence. Based in our London office (with flexible remote working), you ll take the lead on all aspects of payroll delivery, overseeing the i-Trent system you will work closely with colleagues across HR, Finance and the wider organisation. You ll oversee the monthly payroll process end-to-end, making sure everything runs smoothly. In this role, you ll play a key part in creating a supportive and inclusive experience for our colleagues, offering clear, friendly payroll advice and helping colleagues understand their pay, benefits and pensions. You ll also mentor and support a Payroll Advisor, helping them grow and succeed in their role. You ll have: Strong experience managing payroll in a complex organisation, with in-depth knowledge of payroll, pensions, tax and statutory requirements A proven track record of delivering accurate monthly payrolls, reconciliations, deductions and year-end processes with very low error rates Confidence managing HMRC requirements including RTI submissions, auto-enrolment, P11Ds, P45s and P60s Experience turning payroll data into clear, meaningful reports and insights for managers and senior stakeholders Excellent analytical skills, with the ability to spot issues early and find practical, people-centred solutions The ability to provide clear, approachable payroll advice to colleagues at all levels, including senior leaders Experience working with HR and payroll systems (ideally iTrent), including supporting system improvements and reporting A collaborative mindset and the ability to build positive relationships across teams Experience mentoring or supporting others, with a genuine interest in helping people develop and do their best work A full membership (or equivalent) of the Chartered Institute of Payroll Professionals and a commitment to continuous learning Strong communication skills, attention to detail, and a high level of integrity and confidentiality This is a great opportunity to use your payroll expertise in a role where your work directly supports colleagues and contributes to a charity making a real difference. More information about our job opportunities and how to apply can be found on our MS Society website. Closing date for applications: 9:00 on Monday 26 January 2026 Interested? PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION. Equal Opportunities We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We re a Disability Confident Employer and we re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance 38 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers leave a year, pro-rata for part-time Cycle to work scheme Death in service scheme New family-friendly benefits, including paid leave: In the event of miscarriage or still birth To support fertility treatments For antenatal appointments for both parents Thinking about your finances Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal Safeguarding We re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You ll need to share documents showing you re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don t have a Sponsor Licence agreement with the Home Office and aren t able to support you with your visa applications. No agencies please.
Jan 06, 2026
Full time
Position: Payroll Manager Type: Part-time (28 hours a week), permanent Location: Office-based in in London with flexibility to work remotely Salary: £35,417 (FTE £44,339 ) per annum plus excellent benefits Salary Band and Job Family: Band 3, Profession/ Technical You will start at our entry point salary of £35,417 (FTE £44,339) per annum, increasing to £37,688 (FTE £47,110) after 6 months service and satisfactory performance and to £39,904 (FTE £49,881) after a further 6 months. About us We make sure people living with MS are at the centre of everything we do. And it s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. About this job Please note we will also consider alternative part time arrangements such as three days a week (21 hours per week). We re looking for a knowledgeable and people-focused Payroll Manager to lead our payroll service and help make sure every colleague is paid accurately, on time, and with confidence. Based in our London office (with flexible remote working), you ll take the lead on all aspects of payroll delivery, overseeing the i-Trent system you will work closely with colleagues across HR, Finance and the wider organisation. You ll oversee the monthly payroll process end-to-end, making sure everything runs smoothly. In this role, you ll play a key part in creating a supportive and inclusive experience for our colleagues, offering clear, friendly payroll advice and helping colleagues understand their pay, benefits and pensions. You ll also mentor and support a Payroll Advisor, helping them grow and succeed in their role. You ll have: Strong experience managing payroll in a complex organisation, with in-depth knowledge of payroll, pensions, tax and statutory requirements A proven track record of delivering accurate monthly payrolls, reconciliations, deductions and year-end processes with very low error rates Confidence managing HMRC requirements including RTI submissions, auto-enrolment, P11Ds, P45s and P60s Experience turning payroll data into clear, meaningful reports and insights for managers and senior stakeholders Excellent analytical skills, with the ability to spot issues early and find practical, people-centred solutions The ability to provide clear, approachable payroll advice to colleagues at all levels, including senior leaders Experience working with HR and payroll systems (ideally iTrent), including supporting system improvements and reporting A collaborative mindset and the ability to build positive relationships across teams Experience mentoring or supporting others, with a genuine interest in helping people develop and do their best work A full membership (or equivalent) of the Chartered Institute of Payroll Professionals and a commitment to continuous learning Strong communication skills, attention to detail, and a high level of integrity and confidentiality This is a great opportunity to use your payroll expertise in a role where your work directly supports colleagues and contributes to a charity making a real difference. More information about our job opportunities and how to apply can be found on our MS Society website. Closing date for applications: 9:00 on Monday 26 January 2026 Interested? PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION. Equal Opportunities We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We re a Disability Confident Employer and we re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance 38 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers leave a year, pro-rata for part-time Cycle to work scheme Death in service scheme New family-friendly benefits, including paid leave: In the event of miscarriage or still birth To support fertility treatments For antenatal appointments for both parents Thinking about your finances Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal Safeguarding We re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You ll need to share documents showing you re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don t have a Sponsor Licence agreement with the Home Office and aren t able to support you with your visa applications. No agencies please.
Customer Success Manager with Italian (6 months FTC) page is loaded Customer Success Manager with Italian (6 months FTC)remote type: Remotelocations: UK Homebase: Italy Homebase: France Homebase: Ireland Homebasetime type: Full timeposted on: Posted Todayjob requisition id: RPAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Position Summary Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption.This role requires a level of technical experience within the industry. Including working knowledge of BIG-IP, NGINX, or with experience in similar technologies like load balancers, application delivery, application security and cloud networking. The CSM will help customers maximize the value of their investment, ensure adoption of F5 solutions across their portfolios, and promote successful business outcomes.We are looking for dynamic, goal-driven CSM who excel at adapting their strategies to meet the ever-changing needs of our customers. These professionals will act as enablers, keeping customers engaged, guiding them to achieve their desired outcomes, and ensuring they fully realize the value of their F5 investment.As a CSM, you will play a vital role in fostering strong customer relationships, driving adoption, and advocating for customer needs across the organization. Your ability to think strategically, communicate effectively, and collaborate cross-functionally will be key to creating meaningful, measurable success for our customers. If you're passionate about empowering customers and driving long-term value, we invite you to join our team and make a significant impact. Primary Responsibilities Customer Success & Value Generation Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes. Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments. Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability. Promote available resources and communities to encourage efficient product utilization and engagement. Act as a trusted advisor, addressing improvement requests and resolving critical issues. Collaboration Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals. Support customers' cloud and multi-cloud strategies , offering guidance and resources to align with their business goals. Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities. Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics. Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals. Industry Knowledge Drive the customer journey by identifying engagement opportunities and delivering tailored success plans. Use customer usage data and health indicators to develop actionable strategies for growth and renewal. Leverage expertise in BIG-IP, NGINX, and distributed cloud solutions to address customer challenges effectively. Critical Thinking & Results Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements. Champion Customer Success by contributing to tools, systems, and best practices. Ensure alignment with company ethics and policies while performing additional related duties as assigned. Knowledge, Skills, and Abilities Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments. Ability to distill complex technical and business concepts into clear, actionable insights. Proven ability to build lasting customer relationships and drive revenue growth. Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach. Resilience under pressure with excellent time management and focus on delivery. Availability to travel up to 25% within your home region, including occasional out of country trips. Qualifications Italian speaking is highly recommended. 5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor's degree; or 5+ years with a Master's degree. Degree in Computing, Business, Information Technology, or equivalent professional experience preferred. Understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry, such as load balancing, application delivery, security, or cloud networking platforms.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Remote : Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed.
Jan 06, 2026
Full time
Customer Success Manager with Italian (6 months FTC) page is loaded Customer Success Manager with Italian (6 months FTC)remote type: Remotelocations: UK Homebase: Italy Homebase: France Homebase: Ireland Homebasetime type: Full timeposted on: Posted Todayjob requisition id: RPAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Position Summary Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption.This role requires a level of technical experience within the industry. Including working knowledge of BIG-IP, NGINX, or with experience in similar technologies like load balancers, application delivery, application security and cloud networking. The CSM will help customers maximize the value of their investment, ensure adoption of F5 solutions across their portfolios, and promote successful business outcomes.We are looking for dynamic, goal-driven CSM who excel at adapting their strategies to meet the ever-changing needs of our customers. These professionals will act as enablers, keeping customers engaged, guiding them to achieve their desired outcomes, and ensuring they fully realize the value of their F5 investment.As a CSM, you will play a vital role in fostering strong customer relationships, driving adoption, and advocating for customer needs across the organization. Your ability to think strategically, communicate effectively, and collaborate cross-functionally will be key to creating meaningful, measurable success for our customers. If you're passionate about empowering customers and driving long-term value, we invite you to join our team and make a significant impact. Primary Responsibilities Customer Success & Value Generation Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes. Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments. Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability. Promote available resources and communities to encourage efficient product utilization and engagement. Act as a trusted advisor, addressing improvement requests and resolving critical issues. Collaboration Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals. Support customers' cloud and multi-cloud strategies , offering guidance and resources to align with their business goals. Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities. Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics. Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals. Industry Knowledge Drive the customer journey by identifying engagement opportunities and delivering tailored success plans. Use customer usage data and health indicators to develop actionable strategies for growth and renewal. Leverage expertise in BIG-IP, NGINX, and distributed cloud solutions to address customer challenges effectively. Critical Thinking & Results Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements. Champion Customer Success by contributing to tools, systems, and best practices. Ensure alignment with company ethics and policies while performing additional related duties as assigned. Knowledge, Skills, and Abilities Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments. Ability to distill complex technical and business concepts into clear, actionable insights. Proven ability to build lasting customer relationships and drive revenue growth. Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach. Resilience under pressure with excellent time management and focus on delivery. Availability to travel up to 25% within your home region, including occasional out of country trips. Qualifications Italian speaking is highly recommended. 5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor's degree; or 5+ years with a Master's degree. Degree in Computing, Business, Information Technology, or equivalent professional experience preferred. Understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry, such as load balancing, application delivery, security, or cloud networking platforms.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Remote : Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed.
Senior Enterprise Customer Success Manager (Nordics) United Kingdom, London We are looking for an Senior Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients. The Senior Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote. Responsibilities Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process. Develop a trusted advisor relationship with key accounts, mainly with C-levels. Generate revenue through up-selling and cross-selling existing accounts. Proactively identify expansion opportunities in addition to any red flags. Prepare periodic performance reports and QBRs covering and analysing clients' KPIs. Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices. Build and maintain strong and long-lasting client relationships. Requirements Full professional proficiency in English and fluency in any Nordic language (Swedish, Danish, Norwegian, Icelandic or Finnish), both written and spoken. At least 2+ years experience in an Account Management or Customer Success Manager role. Prior B2B experience in a software, logistics or SaaS company preferred. Proven ability to manage multiple projects at a time. Experience in generating revenue by expanding on an existing book-of-business. Experience in delivering client-focused solutions based on customer needs. Strong analytical skills with the ability to present data and trends to internal and external clients. Excellent verbal and written English communications skills. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels. Excellent listening, negotiation and presentation skills. BA/BS degree or equivalent preferable. With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary. Note: Unfortunately, we are unable to support with visa sponsorships. Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
Jan 06, 2026
Full time
Senior Enterprise Customer Success Manager (Nordics) United Kingdom, London We are looking for an Senior Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients. The Senior Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote. Responsibilities Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process. Develop a trusted advisor relationship with key accounts, mainly with C-levels. Generate revenue through up-selling and cross-selling existing accounts. Proactively identify expansion opportunities in addition to any red flags. Prepare periodic performance reports and QBRs covering and analysing clients' KPIs. Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices. Build and maintain strong and long-lasting client relationships. Requirements Full professional proficiency in English and fluency in any Nordic language (Swedish, Danish, Norwegian, Icelandic or Finnish), both written and spoken. At least 2+ years experience in an Account Management or Customer Success Manager role. Prior B2B experience in a software, logistics or SaaS company preferred. Proven ability to manage multiple projects at a time. Experience in generating revenue by expanding on an existing book-of-business. Experience in delivering client-focused solutions based on customer needs. Strong analytical skills with the ability to present data and trends to internal and external clients. Excellent verbal and written English communications skills. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels. Excellent listening, negotiation and presentation skills. BA/BS degree or equivalent preferable. With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary. Note: Unfortunately, we are unable to support with visa sponsorships. Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
South Yorkshire Mayoral Combined Authority
City, Sheffield
Head of Assurance Application Deadline: 11 January 2026 Department: Assurance and Evaluation Employment Type: Permanent - Full Time Location: Sheffield Head Office Reporting To: Laurie Thomas Compensation: £55,949 - £59,907 / year Description Hours: 37 hours Contract: Permanent (We also welcome applications from candidates interested in a two-year secondment opportunity) Salary: Grade 12 £55,949 - £59,907 Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office) Are you ready to lead one of the most critical functions in South Yorkshire's investment landscape? As Head of Assurance, you'll be the driving force behind how we assess, shape, and approve the region's most ambitious projects and programmes - from infrastructure and transport to skills and regeneration. You'll lead the development of our Assurance Framework, ensuring it's not just compliant, but cutting edge - enabling bold, evidence based decisions that deliver real value for our communities. Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached). Please note, all applications should be made directly via our careers portal. About the role You'll lead the development and delivery of our annual Assurance Framework - the backbone of our investment process - ensuring it reflects national best practice and local ambition. Working closely with senior leaders, government assessors, and delivery partners, you'll ensure every scheme we support is rigorously appraised, strategically sound, and delivers maximum public value. This role is ideal for someone who thrives on complexity, influence, and collaboration. You'll be the go to expert on assurance and appraisal, providing clear, confident advice that drives decision making at the highest levels. The role is key to ensuring South Yorkshire's investments are not only well governed but transformative. About you You're a confident, strategic thinker with a sharp eye for detail and a passion for public value. You thrive in complex environments, where your ability to interpret data, influence stakeholders, and drive high impact decisions sets you apart. You bring a strong foundation in investment appraisal and assurance and know how to translate technical insight into clear, compelling advice for senior leaders and partners. You're not just a subject matter expert - you're a trusted advisor, a collaborator, and a change maker. Whether you're managing independent evaluators, shaping policy, or guiding multi million pound decisions, you lead with integrity, clarity, and purpose. We're looking for someone who: Has a degree or equivalent experience. Is a qualified Better Business Case Practitioner with hands on experience. Communicates with confidence - simplifying complexity and inspiring action. Has strong analytical skills and a track record of appraising funding applications. Builds trusted relationships across teams, suppliers, and senior stakeholders. Thrives on autonomy, accountability, and high professional standards. Brings commercial awareness and understands how to manage contracts and budgets. Is adaptable, solutions focused, and committed to continuous improvement. Please refer to the full person specification in the role profile when submitting your application. Benefits All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success. Continuous Employment - If you are currently employed by a Local Government employer, or any other employer under the Redundancy Modification Scheme, and do not have a break in service, your length of service can be transferred upon starting. This will apply to entitlement calculations including annual leave, maternity leave and enhanced sick pay. Enhanced Holiday Entitlement - From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro rata for part time colleagues. Annual Leave Purchase Scheme - The ability to purchase up to a further 15 days per year in addition to your normal annual leave. Hybrid working - Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts. Flexible Hours Scheme - Most roles within SYMCA work under the Flexi Scheme which allows office based employees' flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time off in the form of Flexi Leave or banked Annual Leave. Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle to Work schemes. Training on the job - Support with upskilling skills through on the job training and qualifications. Professional Membership Fees - Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management. Diversity at South Yorkshire Combined Mayoral Authority Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements. Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview. If you require any reasonable adjustments throughout the process, please contact or include within your application form detailing the adjustment and how it will assist in managing any barriers.
Jan 06, 2026
Full time
Head of Assurance Application Deadline: 11 January 2026 Department: Assurance and Evaluation Employment Type: Permanent - Full Time Location: Sheffield Head Office Reporting To: Laurie Thomas Compensation: £55,949 - £59,907 / year Description Hours: 37 hours Contract: Permanent (We also welcome applications from candidates interested in a two-year secondment opportunity) Salary: Grade 12 £55,949 - £59,907 Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office) Are you ready to lead one of the most critical functions in South Yorkshire's investment landscape? As Head of Assurance, you'll be the driving force behind how we assess, shape, and approve the region's most ambitious projects and programmes - from infrastructure and transport to skills and regeneration. You'll lead the development of our Assurance Framework, ensuring it's not just compliant, but cutting edge - enabling bold, evidence based decisions that deliver real value for our communities. Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached). Please note, all applications should be made directly via our careers portal. About the role You'll lead the development and delivery of our annual Assurance Framework - the backbone of our investment process - ensuring it reflects national best practice and local ambition. Working closely with senior leaders, government assessors, and delivery partners, you'll ensure every scheme we support is rigorously appraised, strategically sound, and delivers maximum public value. This role is ideal for someone who thrives on complexity, influence, and collaboration. You'll be the go to expert on assurance and appraisal, providing clear, confident advice that drives decision making at the highest levels. The role is key to ensuring South Yorkshire's investments are not only well governed but transformative. About you You're a confident, strategic thinker with a sharp eye for detail and a passion for public value. You thrive in complex environments, where your ability to interpret data, influence stakeholders, and drive high impact decisions sets you apart. You bring a strong foundation in investment appraisal and assurance and know how to translate technical insight into clear, compelling advice for senior leaders and partners. You're not just a subject matter expert - you're a trusted advisor, a collaborator, and a change maker. Whether you're managing independent evaluators, shaping policy, or guiding multi million pound decisions, you lead with integrity, clarity, and purpose. We're looking for someone who: Has a degree or equivalent experience. Is a qualified Better Business Case Practitioner with hands on experience. Communicates with confidence - simplifying complexity and inspiring action. Has strong analytical skills and a track record of appraising funding applications. Builds trusted relationships across teams, suppliers, and senior stakeholders. Thrives on autonomy, accountability, and high professional standards. Brings commercial awareness and understands how to manage contracts and budgets. Is adaptable, solutions focused, and committed to continuous improvement. Please refer to the full person specification in the role profile when submitting your application. Benefits All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success. Continuous Employment - If you are currently employed by a Local Government employer, or any other employer under the Redundancy Modification Scheme, and do not have a break in service, your length of service can be transferred upon starting. This will apply to entitlement calculations including annual leave, maternity leave and enhanced sick pay. Enhanced Holiday Entitlement - From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro rata for part time colleagues. Annual Leave Purchase Scheme - The ability to purchase up to a further 15 days per year in addition to your normal annual leave. Hybrid working - Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts. Flexible Hours Scheme - Most roles within SYMCA work under the Flexi Scheme which allows office based employees' flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time off in the form of Flexi Leave or banked Annual Leave. Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle to Work schemes. Training on the job - Support with upskilling skills through on the job training and qualifications. Professional Membership Fees - Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management. Diversity at South Yorkshire Combined Mayoral Authority Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements. Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview. If you require any reasonable adjustments throughout the process, please contact or include within your application form detailing the adjustment and how it will assist in managing any barriers.
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Jan 06, 2026
Full time
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Jan 06, 2026
Full time
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Jan 06, 2026
Full time
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Jan 06, 2026
Full time
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Jan 06, 2026
Full time
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Jan 06, 2026
Full time
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Jan 06, 2026
Full time
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Get Staffed Online Recruitment Limited
Cirencester, Gloucestershire
Customer Service Advisor Join a Growing Fintech Team! Customer Service Advisor Remote Full time £26,500 £27,500 Location: Home-based (UK) Salary: £26,500 £27,500 dependent on experience Benefits 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries. They partner with some of the UK s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company. What you ll do Be the first point of contact for partners and customers via email, phone, and IM Build and strengthen relationships with our retail partners Help partners maximise use of our platform to drive business growth Ensure smooth daily payments to retailers in line with SLAs Manage retailer onboarding (full training provided) Handle complaints with professionalism and care Ensure retailers follow processes and procedures Support with FCA compliance (training provided) Provide ad hoc reporting and insights as needed What they re looking for A natural relationship builder who enjoys working with people Highly organised, able to prioritise, and thrives under pressure Strong communication skills written, verbal, and presentation Confident problem-solver with attention to detail Resilient, proactive, and able to manage your own workload Experience in customer service, operations, or fintech/finance (preferred but not essential) Why join? Work from home with a supportive and collaborative team Be part of a fast-growing fintech business with exciting expansion plans Full training and development opportunities Make a real impact in a company where agility and innovation come first Ready to grow your career in fintech? Apply today and be part of our clients' journey to change the way industries offer finance.
Jan 06, 2026
Full time
Customer Service Advisor Join a Growing Fintech Team! Customer Service Advisor Remote Full time £26,500 £27,500 Location: Home-based (UK) Salary: £26,500 £27,500 dependent on experience Benefits 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries. They partner with some of the UK s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company. What you ll do Be the first point of contact for partners and customers via email, phone, and IM Build and strengthen relationships with our retail partners Help partners maximise use of our platform to drive business growth Ensure smooth daily payments to retailers in line with SLAs Manage retailer onboarding (full training provided) Handle complaints with professionalism and care Ensure retailers follow processes and procedures Support with FCA compliance (training provided) Provide ad hoc reporting and insights as needed What they re looking for A natural relationship builder who enjoys working with people Highly organised, able to prioritise, and thrives under pressure Strong communication skills written, verbal, and presentation Confident problem-solver with attention to detail Resilient, proactive, and able to manage your own workload Experience in customer service, operations, or fintech/finance (preferred but not essential) Why join? Work from home with a supportive and collaborative team Be part of a fast-growing fintech business with exciting expansion plans Full training and development opportunities Make a real impact in a company where agility and innovation come first Ready to grow your career in fintech? Apply today and be part of our clients' journey to change the way industries offer finance.
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Jan 06, 2026
Full time
Employee Relations Specialist Location: UK - Fully Remote Contract: Permanent Full-time (40 hours per week) Salary: Up to £37,500 per annum (DOE) Reports to: Employee Relations Manager About the role We're seeking two Employee Relations Specialists to join our HRER team supporting the UK and Republic of Ireland. In this role, you'll be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You'll combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience. This position offers exposure to a wide range of ER activities, including complex case management, organisational change programmes, and Employment Tribunal defence. You'll benefit from ongoing mentoring by an experienced ER Manager and collaborate closely with a leading employment law firm, giving you the opportunity to deepen your expertise and make a real impact. We're looking for someone who: Takes initiative and works independently with confidence. Demonstrates compassion and empathy in every interaction. Is driven to achieve results and deliver excellence. Possesses exceptional influencing and negotiation skills. Embodies our company values in everything they do. Thrives in a team environment and builds strong relationships. Shows resilience, focus, and adaptability under pressure. Has the courage to challenge constructively and make sound decisions. Communicates clearly and effectively, both verbally and in writing. Manages time and priorities efficiently to meet deadlines. What you'll be doing Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice. Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues. Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation. Support the drafting and negotiation of settlement agreements. Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE. Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal. Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice. Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working. Champion efficient, streamlined, and people-focused ER processes. Essential Proven experience working in an Employee Relations or HR role, with exposure to complex casework. Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act (and any other relevant legislation relating to Northern Ireland or the Republic of Ireland) Confidence advising and influencing managers at all levels. Excellent written and verbal communication skills, with strong attention to detail. Ability to manage competing priorities in a fast-paced environment. Experience level (one of the following): 2+ years' ER specialist experience in a contact centre environment, or 3+ years' ER specialist experience in another fast-paced industry, or 4+ years' HR generalist experience. Desirable CIPD qualification (or working towards). Mediation training or accredited mediator status. Exposure to Employment Tribunal preparation or early conciliation activity. Why join us? A truly diverse ER role with the opportunity to develop into full Employment Tribunal ownership. Supportive leadership and a collaborative HR team committed to your growth. A chance to shape and influence how employee relations is delivered at scale across the organisation.
Corporate Solicitor Location: Bristol or Cardiff (Hybrid Working) Salary: Competitive, depending on experience Yolk Legal is delighted to be working with a high-growth, multi-disciplinary advisory group that combines legal, corporate finance, tax, and strategic communications to deliver a fully connected approach to transactions. With continued expansion across the group and a strong pipeline of deal activity, this is an exciting time to join a forward-thinking corporate team operating at the centre of a truly integrated dealmaking model. The corporate department is highly regarded for its commercially astute, solutions-led advice across mergers, acquisitions, and disposals, equity investments, group restructures, business sales, and shareholder arrangements. Working closely with the group corporate finance and tax specialists, the team offers clients a seamless multi-discipline service throughout the lifecycle of a transaction, focusing on ambitious SMEs, scaling businesses, and entrepreneurial management teams across a broad range of sectors. As part of their ongoing growth, the group is now looking to appoint a mid-level Associate Corporate Solicitor who can bring strong technical ability, commercial awareness, and the confidence to operate in a fast-moving, high-activity environment. What You'll Be Doing as a Corporate Solicitor Advising clients on a wide range of corporate and transactional matters: mergers & acquisitions (M&A), disposals, business sales, management buy-outs/buy-ins, investment raises, corporate restructures, shareholder/share-purchase agreements, share-option schemes, and business exit planning. Handling due diligence, deal-structuring, legal completion, and ensuring seamless integration of legal, tax, and finance advice as part of a "one-team" approach. Drafting, reviewing, and negotiating corporate documentation with no or minimal supervision: shareholder agreements, sale and purchase agreements, share purchase / share sale documentation, asset purchase / sale agreements, articles of association, option/share schemes, joint-venture agreements, and cross-border transaction contracts. Acting as a trusted legal advisor to clients-providing pragmatic, commercially focused advice that spans legal, tax and financial considerations. Collaborating closely with colleagues across corporate finance, tax, communications and accounting to deliver integrated advisory services to clients. Supporting business development by contributing to pitch materials, client proposals, corporate advisory mandates and building client relationships for repeat and long-term work. Managing multiple matters concurrently, meeting deadlines, and delivering high-quality legal output in a fast-paced, deal-driven environment. What We're Looking For Qualified solicitor (England & Wales) with substantial corporate experience PQE 3+ Demonstrable experience in M&A, business sales, shareholder agreements, due diligence, corporate restructures, and related corporate work. Strong drafting and negotiation skills: able to handle complex corporate documentation and cross-disciplinary transactions with minimal / no supervision. Commercial awareness and a client-focused mindset: able to translate legal risk into business advice and support strategic decision-making. Ability to work independently and as part of a collaborative multidisciplinary team, balancing legal, tax and finance aspects. Strong organisational skills, capable of managing multiple transactions and deadlines simultaneously. Comfortable working with clients and stakeholders, providing clear and practical advice under pressure. Ability to support senior management team and project lead in a proactive manner to meet deadlines and communicating project updates effectively. What You'll Get Top-tier, varied corporate work-exposure to high-value transactions in M&A, investments, exits, and restructuring across multiple sectors. Integrated advisory exposure-collaborate with experts across law, corporate finance, tax and communications for holistic deal support. Growth & progression-join a firm with rapid expansion, regular promotions, and clear opportunities for development. Hybrid working & flexibility-modern working arrangements, with office presence complemented by remote working days. Competitive benefits-attractive compensation, professional development support, and the chance to work in a highly entrepreneurial, fast-paced culture. Impact & variety-constant deal flow, varied clients and sectors, and the chance to work on everything from start-up investments to large M&A transactions. If you're a corporate solicitor looking for a dynamic, deal-driven environment where you'll work on high-value corporate transactions and grow with a leading multi-discipline advisory firm, this is the perfect next step. To express interest or find out more, contact Nicole Smith at or send your CV to Yolk Recruitment. All enquiries will be handled in strict confidence.
Jan 05, 2026
Full time
Corporate Solicitor Location: Bristol or Cardiff (Hybrid Working) Salary: Competitive, depending on experience Yolk Legal is delighted to be working with a high-growth, multi-disciplinary advisory group that combines legal, corporate finance, tax, and strategic communications to deliver a fully connected approach to transactions. With continued expansion across the group and a strong pipeline of deal activity, this is an exciting time to join a forward-thinking corporate team operating at the centre of a truly integrated dealmaking model. The corporate department is highly regarded for its commercially astute, solutions-led advice across mergers, acquisitions, and disposals, equity investments, group restructures, business sales, and shareholder arrangements. Working closely with the group corporate finance and tax specialists, the team offers clients a seamless multi-discipline service throughout the lifecycle of a transaction, focusing on ambitious SMEs, scaling businesses, and entrepreneurial management teams across a broad range of sectors. As part of their ongoing growth, the group is now looking to appoint a mid-level Associate Corporate Solicitor who can bring strong technical ability, commercial awareness, and the confidence to operate in a fast-moving, high-activity environment. What You'll Be Doing as a Corporate Solicitor Advising clients on a wide range of corporate and transactional matters: mergers & acquisitions (M&A), disposals, business sales, management buy-outs/buy-ins, investment raises, corporate restructures, shareholder/share-purchase agreements, share-option schemes, and business exit planning. Handling due diligence, deal-structuring, legal completion, and ensuring seamless integration of legal, tax, and finance advice as part of a "one-team" approach. Drafting, reviewing, and negotiating corporate documentation with no or minimal supervision: shareholder agreements, sale and purchase agreements, share purchase / share sale documentation, asset purchase / sale agreements, articles of association, option/share schemes, joint-venture agreements, and cross-border transaction contracts. Acting as a trusted legal advisor to clients-providing pragmatic, commercially focused advice that spans legal, tax and financial considerations. Collaborating closely with colleagues across corporate finance, tax, communications and accounting to deliver integrated advisory services to clients. Supporting business development by contributing to pitch materials, client proposals, corporate advisory mandates and building client relationships for repeat and long-term work. Managing multiple matters concurrently, meeting deadlines, and delivering high-quality legal output in a fast-paced, deal-driven environment. What We're Looking For Qualified solicitor (England & Wales) with substantial corporate experience PQE 3+ Demonstrable experience in M&A, business sales, shareholder agreements, due diligence, corporate restructures, and related corporate work. Strong drafting and negotiation skills: able to handle complex corporate documentation and cross-disciplinary transactions with minimal / no supervision. Commercial awareness and a client-focused mindset: able to translate legal risk into business advice and support strategic decision-making. Ability to work independently and as part of a collaborative multidisciplinary team, balancing legal, tax and finance aspects. Strong organisational skills, capable of managing multiple transactions and deadlines simultaneously. Comfortable working with clients and stakeholders, providing clear and practical advice under pressure. Ability to support senior management team and project lead in a proactive manner to meet deadlines and communicating project updates effectively. What You'll Get Top-tier, varied corporate work-exposure to high-value transactions in M&A, investments, exits, and restructuring across multiple sectors. Integrated advisory exposure-collaborate with experts across law, corporate finance, tax and communications for holistic deal support. Growth & progression-join a firm with rapid expansion, regular promotions, and clear opportunities for development. Hybrid working & flexibility-modern working arrangements, with office presence complemented by remote working days. Competitive benefits-attractive compensation, professional development support, and the chance to work in a highly entrepreneurial, fast-paced culture. Impact & variety-constant deal flow, varied clients and sectors, and the chance to work on everything from start-up investments to large M&A transactions. If you're a corporate solicitor looking for a dynamic, deal-driven environment where you'll work on high-value corporate transactions and grow with a leading multi-discipline advisory firm, this is the perfect next step. To express interest or find out more, contact Nicole Smith at or send your CV to Yolk Recruitment. All enquiries will be handled in strict confidence.
We are looking for a motivated Senior Customer Success Manager to join our growing commercial team in the EMEA region. ABOUT THE AVIATION GROUP: Our Aviation group delivers innovative software solutions that transform airport and operational management. Our products are trusted by global customers to improve efficiency, streamline operations, and enhance passenger experiences. As part of a global network of specialized software companies, our aviation teams operate with entrepreneurial agility while benefiting from shared expertise, innovation, and best practices across the wider Valsoft group. ABOUT VALSOFT CORP: Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission critical solutions for customers in their respective industries. A key tenet of Valsoft's philosophy is to invest in well established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold, and create value through long term partnerships with existing management. INVESTMENT APPROACH: Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That's right; we don't sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers' and workers' well being over short term goals. CULTURE: Valsoft is more than just a place to work; we're a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first day on the job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we're proud of them. We Dream Big, Stay Humble, and Stay Hungry. We are seeking an enthusiastic and results driven Senior Customer Success Manager to help support and grow key customers of our aviation companies (Quantum, Zafire) across the EMEA region. This role is ideal for someone with a passion for technology and aviation who enjoys building relationships, identifying new business opportunities, and supporting clients in achieving their operational goals through innovative software solutions. You will work closely with the Sales, Professional Services and Product teams to optimise customer retention, satisfaction, and drive upsell and cross sell initiatives for key customers. Key Responsibilities Customer Relationship Management Serve as the primary point of contact and trusted advisor for assigned aviation customers. Develop strong, long term customer relationships at both operational and executive levels. Conduct regular business reviews to monitor adoption, performance, and value realisation. Customer Retention & Success Metrics Drive high customer satisfaction and NPS performance across the portfolio. Ensure timely renewals and proactively mitigate risks to retention. Monitor customer health scores and take strategic actions to improve engagement. Revenue Growth (Cross Sell & Upsell) Identify opportunities for value expansion within existing accounts. Collaborate with Sales teams to propose relevant solutions and services. Meet and exceed assigned revenue expansion targets. Product & Business Understanding Build deep expertise in aviation operations and how customers use our products. Understand customer workflows, operational challenges, and industry regulations. Future Product Responsibilities Gather customer requirements and translate them into structured PRD documentation. Work closely with Product Managers and Development teams to prioritise and implement enhancements. Act as the customer advocate internally - ensuring product decisions reflect real world needs. Operational Excellence Manage onboarding, training, and adoption programs for new customers or product expansions. Track KPIs (usage, adoption, NPS, renewal performance, revenue expansion). Maintain accurate customer records in CRM and CS tools. Cross Functional Collaboration Work closely with Support, Product, Sales, and Engineering teams to resolve issues and deliver a seamless customer experience. Communicate customer insights, trends, and risks to leadership. REQUIRED / MINIMUM QUALIFICATIONS Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience) 3+ years of experience in customer success or account management Strong communication and presentation skills Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings) Experience with CRM systems (e.g., HubSpot) Highly organized with a strong attention to detail and a proactive mindset Fluent in English (additional European languages are an asset) ADDITIONAL OR PREFERRED QUALIFICATIONS Experience in the aviation, software, or SaaS sectors Familiarity with sales in technical or operational environments Understanding of airport or logistics operations is a plus Willingness to travel within the EMEA region for client visits or events Team oriented, ambitious, and eager to grow within an international organization Benefits Join a global aviation software group with a local, collaborative culture Professional development and international career growth opportunities Work with cutting edge technology that shapes airport operations Supportive and dynamic team environment Hybrid or remote flexibility depending on location Ready to join a collaborative and innovative team where you can make an immediate impact? We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
Jan 03, 2026
Full time
We are looking for a motivated Senior Customer Success Manager to join our growing commercial team in the EMEA region. ABOUT THE AVIATION GROUP: Our Aviation group delivers innovative software solutions that transform airport and operational management. Our products are trusted by global customers to improve efficiency, streamline operations, and enhance passenger experiences. As part of a global network of specialized software companies, our aviation teams operate with entrepreneurial agility while benefiting from shared expertise, innovation, and best practices across the wider Valsoft group. ABOUT VALSOFT CORP: Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission critical solutions for customers in their respective industries. A key tenet of Valsoft's philosophy is to invest in well established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold, and create value through long term partnerships with existing management. INVESTMENT APPROACH: Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That's right; we don't sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers' and workers' well being over short term goals. CULTURE: Valsoft is more than just a place to work; we're a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first day on the job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we're proud of them. We Dream Big, Stay Humble, and Stay Hungry. We are seeking an enthusiastic and results driven Senior Customer Success Manager to help support and grow key customers of our aviation companies (Quantum, Zafire) across the EMEA region. This role is ideal for someone with a passion for technology and aviation who enjoys building relationships, identifying new business opportunities, and supporting clients in achieving their operational goals through innovative software solutions. You will work closely with the Sales, Professional Services and Product teams to optimise customer retention, satisfaction, and drive upsell and cross sell initiatives for key customers. Key Responsibilities Customer Relationship Management Serve as the primary point of contact and trusted advisor for assigned aviation customers. Develop strong, long term customer relationships at both operational and executive levels. Conduct regular business reviews to monitor adoption, performance, and value realisation. Customer Retention & Success Metrics Drive high customer satisfaction and NPS performance across the portfolio. Ensure timely renewals and proactively mitigate risks to retention. Monitor customer health scores and take strategic actions to improve engagement. Revenue Growth (Cross Sell & Upsell) Identify opportunities for value expansion within existing accounts. Collaborate with Sales teams to propose relevant solutions and services. Meet and exceed assigned revenue expansion targets. Product & Business Understanding Build deep expertise in aviation operations and how customers use our products. Understand customer workflows, operational challenges, and industry regulations. Future Product Responsibilities Gather customer requirements and translate them into structured PRD documentation. Work closely with Product Managers and Development teams to prioritise and implement enhancements. Act as the customer advocate internally - ensuring product decisions reflect real world needs. Operational Excellence Manage onboarding, training, and adoption programs for new customers or product expansions. Track KPIs (usage, adoption, NPS, renewal performance, revenue expansion). Maintain accurate customer records in CRM and CS tools. Cross Functional Collaboration Work closely with Support, Product, Sales, and Engineering teams to resolve issues and deliver a seamless customer experience. Communicate customer insights, trends, and risks to leadership. REQUIRED / MINIMUM QUALIFICATIONS Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience) 3+ years of experience in customer success or account management Strong communication and presentation skills Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings) Experience with CRM systems (e.g., HubSpot) Highly organized with a strong attention to detail and a proactive mindset Fluent in English (additional European languages are an asset) ADDITIONAL OR PREFERRED QUALIFICATIONS Experience in the aviation, software, or SaaS sectors Familiarity with sales in technical or operational environments Understanding of airport or logistics operations is a plus Willingness to travel within the EMEA region for client visits or events Team oriented, ambitious, and eager to grow within an international organization Benefits Join a global aviation software group with a local, collaborative culture Professional development and international career growth opportunities Work with cutting edge technology that shapes airport operations Supportive and dynamic team environment Hybrid or remote flexibility depending on location Ready to join a collaborative and innovative team where you can make an immediate impact? We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
Corporate Solicitor Location: Bristol or Cardiff (Hybrid Working) Salary: Competitive, depending on experience Yolk Legal is delighted to be working with a high-growth, multi-disciplinary advisory group that combines legal, corporate finance, tax, and strategic communications to deliver a fully connected approach to transactions. With continued expansion across the group and a strong pipeline of deal activity, this is an exciting time to join a forward-thinking corporate team operating at the centre of a truly integrated dealmaking model. The corporate department is highly regarded for its commercially astute, solutions-led advice across mergers, acquisitions, and disposals, equity investments, group restructures, business sales, and shareholder arrangements. Working closely with the group corporate finance and tax specialists, the team offers clients a seamless multi-discipline service throughout the lifecycle of a transaction, focusing on ambitious SMEs, scaling businesses, and entrepreneurial management teams across a broad range of sectors. As part of their ongoing growth, the group is now looking to appoint a mid-level Associate Corporate Solicitor who can bring strong technical ability, commercial awareness, and the confidence to operate in a fast-moving, high-activity environment. What You'll Be Doing as a Corporate Solicitor Advising clients on a wide range of corporate and transactional matters: mergers & acquisitions (M&A), disposals, business sales, management buy-outs/buy-ins, investment raises, corporate restructures, shareholder/share-purchase agreements, share-option schemes, and business exit planning. Handling due diligence, deal-structuring, legal completion, and ensuring seamless integration of legal, tax, and finance advice as part of a "one-team" approach. Drafting, reviewing, and negotiating corporate documentation with no or minimal supervision: shareholder agreements, sale and purchase agreements, share purchase / share sale documentation, asset purchase / sale agreements, articles of association, option/share schemes, joint-venture agreements, and cross-border transaction contracts. Acting as a trusted legal advisor to clients- providing pragmatic, commercially focused advice that spans legal, tax and financial considerations. Collaborating closely with colleagues across corporate finance, tax, communications and accounting to deliver integrated advisory services to clients. Supporting business development by contributing to pitch materials, client proposals, corporate advisory mandates and building client relationships for repeat and long-term work. Managing multiple matters concurrently, meeting deadlines, and delivering high-quality legal output in a fast-paced, deal-driven environment. What We're Looking For Qualified solicitor (England & Wales) with substantial corporate experience PQE 3+ Demonstrable experience in M&A, business sales, shareholder agreements, due diligence, corporate restructures, and related corporate work. Strong drafting and negotiation skills: able to handle complex corporate documentation and cross-disciplinary transactions with minimal / no supervision. Commercial awareness and a client-focused mindset: able to translate legal risk into business advice and support strategic decision-making. Ability to work independently and as part of a collaborative multidisciplinary team, balancing legal, tax and finance aspects. Strong organisational skills, capable of managing multiple transactions and deadlines simultaneously. Comfortable working with clients and stakeholders, providing clear and practical advice under pressure. Ability to support senior management team and project lead in a proactive manner to meet deadlines and communicating project updates effectively. What You'll Get Top-tier, varied corporate work- exposure to high-value transactions in M&A, investments, exits, and restructuring across multiple sectors. Integrated advisory exposure- collaborate with experts across law, corporate finance, tax and communications for holistic deal support. Growth & progression- join a firm with rapid expansion, regular promotions, and clear opportunities for development. Hybrid working & flexibility- modern working arrangements, with office presence complemented by remote working days. Competitive benefits - attractive compensation, professional development support, and the chance to work in a highly entrepreneurial, fast-paced culture. Impact & variety- constant deal flow, varied clients and sectors, and the chance to work on everything from start-up investments to large M&A transactions. If you're a corporate solicitor looking for a dynamic, deal-driven environment where you'll work on high-value corporate transactions and grow with a leading multi-discipline advisory firm, this is the perfect next step. To express interest or find out more, contact Nicole Smith at (phone number removed) or send your CV to Yolk Recruitment. All enquiries will be handled in strict confidence.
Jan 02, 2026
Full time
Corporate Solicitor Location: Bristol or Cardiff (Hybrid Working) Salary: Competitive, depending on experience Yolk Legal is delighted to be working with a high-growth, multi-disciplinary advisory group that combines legal, corporate finance, tax, and strategic communications to deliver a fully connected approach to transactions. With continued expansion across the group and a strong pipeline of deal activity, this is an exciting time to join a forward-thinking corporate team operating at the centre of a truly integrated dealmaking model. The corporate department is highly regarded for its commercially astute, solutions-led advice across mergers, acquisitions, and disposals, equity investments, group restructures, business sales, and shareholder arrangements. Working closely with the group corporate finance and tax specialists, the team offers clients a seamless multi-discipline service throughout the lifecycle of a transaction, focusing on ambitious SMEs, scaling businesses, and entrepreneurial management teams across a broad range of sectors. As part of their ongoing growth, the group is now looking to appoint a mid-level Associate Corporate Solicitor who can bring strong technical ability, commercial awareness, and the confidence to operate in a fast-moving, high-activity environment. What You'll Be Doing as a Corporate Solicitor Advising clients on a wide range of corporate and transactional matters: mergers & acquisitions (M&A), disposals, business sales, management buy-outs/buy-ins, investment raises, corporate restructures, shareholder/share-purchase agreements, share-option schemes, and business exit planning. Handling due diligence, deal-structuring, legal completion, and ensuring seamless integration of legal, tax, and finance advice as part of a "one-team" approach. Drafting, reviewing, and negotiating corporate documentation with no or minimal supervision: shareholder agreements, sale and purchase agreements, share purchase / share sale documentation, asset purchase / sale agreements, articles of association, option/share schemes, joint-venture agreements, and cross-border transaction contracts. Acting as a trusted legal advisor to clients- providing pragmatic, commercially focused advice that spans legal, tax and financial considerations. Collaborating closely with colleagues across corporate finance, tax, communications and accounting to deliver integrated advisory services to clients. Supporting business development by contributing to pitch materials, client proposals, corporate advisory mandates and building client relationships for repeat and long-term work. Managing multiple matters concurrently, meeting deadlines, and delivering high-quality legal output in a fast-paced, deal-driven environment. What We're Looking For Qualified solicitor (England & Wales) with substantial corporate experience PQE 3+ Demonstrable experience in M&A, business sales, shareholder agreements, due diligence, corporate restructures, and related corporate work. Strong drafting and negotiation skills: able to handle complex corporate documentation and cross-disciplinary transactions with minimal / no supervision. Commercial awareness and a client-focused mindset: able to translate legal risk into business advice and support strategic decision-making. Ability to work independently and as part of a collaborative multidisciplinary team, balancing legal, tax and finance aspects. Strong organisational skills, capable of managing multiple transactions and deadlines simultaneously. Comfortable working with clients and stakeholders, providing clear and practical advice under pressure. Ability to support senior management team and project lead in a proactive manner to meet deadlines and communicating project updates effectively. What You'll Get Top-tier, varied corporate work- exposure to high-value transactions in M&A, investments, exits, and restructuring across multiple sectors. Integrated advisory exposure- collaborate with experts across law, corporate finance, tax and communications for holistic deal support. Growth & progression- join a firm with rapid expansion, regular promotions, and clear opportunities for development. Hybrid working & flexibility- modern working arrangements, with office presence complemented by remote working days. Competitive benefits - attractive compensation, professional development support, and the chance to work in a highly entrepreneurial, fast-paced culture. Impact & variety- constant deal flow, varied clients and sectors, and the chance to work on everything from start-up investments to large M&A transactions. If you're a corporate solicitor looking for a dynamic, deal-driven environment where you'll work on high-value corporate transactions and grow with a leading multi-discipline advisory firm, this is the perfect next step. To express interest or find out more, contact Nicole Smith at (phone number removed) or send your CV to Yolk Recruitment. All enquiries will be handled in strict confidence.
Jones Lang LaSalle Incorporated
Burgess Hill, Sussex
Centre Manager page is loaded Centre Managerremote type: On-sitelocations: West Sussex, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ474203 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Market Place Shopping Centre is a vital community hub on Burgess Hill's main street, serving as both a retail destination and social gathering place for local residents in West Sussex. The centre combines retail outlets and coffee shops that attract regular visitors who rely on it for daily needs and community connections.With new letting negotiations currently underway, Market Place is demonstrating continued growth and attractiveness to prospective tenants. This expansion reflects confidence in the centre's established role as a thriving community cornerstone.As part of the onsite team working alongside security and cleaning personnel, you'll help maintain the safe, welcoming environment that makes Market Place special to Burgess Hill residents. The collaborative approach between all staff ensures visitors feel secure and comfortable, whether running errands, meeting friends, or enjoying the social atmosphere.Your role contributes to preserving the high operational standards that both regular visitors and potential new tenants value, supporting Market Place's continued success as Burgess Hill's central meeting point and important community asset.We are looking for a dynamic and experienced Facilities or Shopping Centre Manager to lead the day-to-day operations of this prestigious shopping centre.The successful candidate will have a passion for delivering exceptional customer experiences and thrives in a fast-paced environment.Reporting to the FM Lead, the Facilities or Shopping Centre Manager will be responsible for the following key themes: Leadership and Team Management Lead and inspire the onsite team, line management of direct team, communicate client vision to wider team Foster a culture of excellence, teamwork, and continuous improvement Develop and motivate team members, ensuring they have the necessary skills and resources to carry out their roles effectively Client Support and Asset Management Collaborate with the Asset Manager to support the delivery of strategies that enhance the shopping centre's performance and value Represent the clients' interests within the local community Stakeholder Engagement Build and maintain strong relationships with local stakeholders, including retailers, local authorities, community groups, local emergency services and customers Contribute to marketing engagement initiatives to enhance the shopping centre's reputation and community presence Service Charge Management Drive value for money by managing the service charge budget efficiently and transparently Review service providers' performance in conjunction with our PPO Team & internal procedures and review service provision to maximise service quality and minimise costs Ensure accurate financial reporting and provide updates and commentary via agreed reporting systems KPI's Establish and monitor KPIs, aligning them with the shopping centre's strategic objectives and clients PMA Regularly review performance against targets and take proactive measures to address any shortcomings Develop innovative initiatives to optimise performance, increase footfall, and enhance the centre's commercial success Onsite Health and Safety (H&S) Responsibility Ensure compliance with all relevant health and safety legislation, regulations, and best practices Implement and maintain effective occupational health and safety procedures, including risk assessments, incident reporting, and emergency planning vis JLL's Vision system Collaborate with external agencies and contractors to ensure a safe and secure environment for all stakeholders Qualifications and Skills Diploma in SCM, or Revo Place Management (preferred) Bachelor's degree in Business Administration, Real Estate, or related field (preferred) Proven experience in shopping centre or property management within the UK market Strong leadership and team management skills Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels Sound financial acumen with experience in managing service charges Demonstrated ability to achieve KPIs and consistently deliver results In-depth knowledge of health and safety regulations and best practices Proficiency in using property management systems and softwareIf you have a passion for retail, a customer-centric approach, and the ability to drive success in a complex and dynamic environment, we invite you to submit your application. Location: On-site -West Sussex, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Jan 01, 2026
Full time
Centre Manager page is loaded Centre Managerremote type: On-sitelocations: West Sussex, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ474203 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Market Place Shopping Centre is a vital community hub on Burgess Hill's main street, serving as both a retail destination and social gathering place for local residents in West Sussex. The centre combines retail outlets and coffee shops that attract regular visitors who rely on it for daily needs and community connections.With new letting negotiations currently underway, Market Place is demonstrating continued growth and attractiveness to prospective tenants. This expansion reflects confidence in the centre's established role as a thriving community cornerstone.As part of the onsite team working alongside security and cleaning personnel, you'll help maintain the safe, welcoming environment that makes Market Place special to Burgess Hill residents. The collaborative approach between all staff ensures visitors feel secure and comfortable, whether running errands, meeting friends, or enjoying the social atmosphere.Your role contributes to preserving the high operational standards that both regular visitors and potential new tenants value, supporting Market Place's continued success as Burgess Hill's central meeting point and important community asset.We are looking for a dynamic and experienced Facilities or Shopping Centre Manager to lead the day-to-day operations of this prestigious shopping centre.The successful candidate will have a passion for delivering exceptional customer experiences and thrives in a fast-paced environment.Reporting to the FM Lead, the Facilities or Shopping Centre Manager will be responsible for the following key themes: Leadership and Team Management Lead and inspire the onsite team, line management of direct team, communicate client vision to wider team Foster a culture of excellence, teamwork, and continuous improvement Develop and motivate team members, ensuring they have the necessary skills and resources to carry out their roles effectively Client Support and Asset Management Collaborate with the Asset Manager to support the delivery of strategies that enhance the shopping centre's performance and value Represent the clients' interests within the local community Stakeholder Engagement Build and maintain strong relationships with local stakeholders, including retailers, local authorities, community groups, local emergency services and customers Contribute to marketing engagement initiatives to enhance the shopping centre's reputation and community presence Service Charge Management Drive value for money by managing the service charge budget efficiently and transparently Review service providers' performance in conjunction with our PPO Team & internal procedures and review service provision to maximise service quality and minimise costs Ensure accurate financial reporting and provide updates and commentary via agreed reporting systems KPI's Establish and monitor KPIs, aligning them with the shopping centre's strategic objectives and clients PMA Regularly review performance against targets and take proactive measures to address any shortcomings Develop innovative initiatives to optimise performance, increase footfall, and enhance the centre's commercial success Onsite Health and Safety (H&S) Responsibility Ensure compliance with all relevant health and safety legislation, regulations, and best practices Implement and maintain effective occupational health and safety procedures, including risk assessments, incident reporting, and emergency planning vis JLL's Vision system Collaborate with external agencies and contractors to ensure a safe and secure environment for all stakeholders Qualifications and Skills Diploma in SCM, or Revo Place Management (preferred) Bachelor's degree in Business Administration, Real Estate, or related field (preferred) Proven experience in shopping centre or property management within the UK market Strong leadership and team management skills Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels Sound financial acumen with experience in managing service charges Demonstrated ability to achieve KPIs and consistently deliver results In-depth knowledge of health and safety regulations and best practices Proficiency in using property management systems and softwareIf you have a passion for retail, a customer-centric approach, and the ability to drive success in a complex and dynamic environment, we invite you to submit your application. Location: On-site -West Sussex, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
