Creative Marketing Ops PM / Production Operations Manager Contract Length: 6 Months Day-rate range: 350pd - 443pd (Inside IR35 rate to umbrella) West London Hybrid 4 days/pw on site in West London 1 day pw wfh. Available ASAP at short notice (within 2-4 weeks notice) Looking for a Creative Marketing Operations Project Manager/ Production Operations Manager with proven experience in a similar multi-territory production environment. The Project Manager will support the Director, Senior Manager, and Creative Operations team by leading the planning and delivery of regional marketing and creative projects across this well known Video subscription Service. This role is responsible for managing projects end to end, coordinating stakeholders, and ensuring work is delivered on time, on budget, and to brand standards. This is a hands-on management role requiring a confident, organised Creative Marketing project manager with experience working in fast-paced creative or marketing environments. The successful candidate will bring structure to complex creative workflows, manage multiple projects simultaneously, and act as a key point of contact between Creative, Operations, Marketing, and external partners. Requires production delivery in a multi-territory marketing production environment and experience in post-production and traffic / asset management etc Strong communication skills, attention to detail, and the ability to prioritise across competing deadlines are essential. The Project Manager must remain calm under pressure, proactively manage risk, and support creative teams by enabling efficient and well-planned delivery. Ideally worked in a Video subscription, media and entertainment or similar B2C sector. Areas of Responsibility Core Responsibilities Project Management & Delivery Own the end-to-end delivery of projects from briefing through to final delivery, with full responsibility for timelines, budgets, and quality outcomes. Lead the development and maintenance of comprehensive project plans, schedules, and delivery milestones, exercising judgement to balance creative ambition with operational constraints. Manage and prioritise multiple concurrent projects, setting direction and accountability for actions and deliverables across teams. Act as the escalation point for delivery risks, delays, or issues, driving resolution and escalating strategically where required. Stakeholder Coordination & Communication Lead day-to-day engagement with Brief Owners, Creative teams, Operations, and Approvers (Brand, Legal, Compliance), managing expectations and influencing outcomes. Own stakeholder relationships across UK, Regional, EMEA, and US Global Marketing teams, operating confidently within a matrixed, international environment. Lead and manage the creative approval process, including coordination with US teams, ensuring clarity, timeliness, and alignment. Challenge scope, timing, or delivery assumptions where necessary to protect quality, budgets, and timelines. Budget & Resource Management Manage project budgets, tracking spend and supporting accurate forecasting. Work closely with Operations, Creative and Design leads to plan resourcing efficiently. Flag budget risks early and support corrective action where required. Own and manage project budgets, including forecasting, spend tracking, variance management, and identification of financial risk. Lead resourcing conversations with Operations, Creative, and Design leads to ensure efficient and effective allocation of internal and external resources. Proactively identify budget pressures and implement corrective actions to maintain financial control. Planning & Reporting Present project plans, timelines, and production schedules to stakeholders and senior partners. Provide regular, structured reporting on delivery status, priorities, risks, and budget performance. Lead project status meetings, drive decision-making, and adapt plans in response to changing priorities. Maintain clear project documentation and records. Workflow, Process & Operations Uphold and embed best-practice workflows across Creative, Operations, and Marketing teams. Take ownership of identifying opportunities to improve delivery processes, operational efficiency, and ways of working. Ensure workflows are clearly communicated, consistently applied, and adhered to across all assigned projects. Provide operational oversight of tools, technology, and system integrations supporting creative delivery. Brand & Quality Assurance Be accountable for ensuring all creative output meets brand standards, governance requirements, and quality expectations. Ensure creative teams are fully briefed and supported with accurate information, assets, and approvals. Oversee quality control across assets, approvals, and final delivery, intervening where standards are at risk. Any other duties as required. Areas of Accountability Senior Manager Production & Creative Operations Marketing Production and Operations Director, Experience and Professional Qualifications Required Proven experience operating as a Project, Production, or Operations Manager, with demonstrated ownership of delivery in a multi-territory production environment. Previous experience as a Creative Marketing Operations Project Manager/ Production Operations Manager experience in a well known international Brand Strong, practical understanding of end-to-end creative and operational production processes, with the ability to apply this knowledge to planning, risk management, and decision-making. Demonstrated experience managing multiple complex projects simultaneously, with accountability for timelines, budgets, and stakeholders. Proven experience owning and managing budgets, including forecasting, and spend control. Strong organisational and leadership capability, with the ability to manage own workload and direct the work of others. Strong technical expertise (experience in post-production and traffic / asset management) Budgeting experience Proven people-management or team-leadership experience, including setting priorities, providing guidance, and supporting performance. Experience working with channel management systems and delivery platforms. Up to date knowledge of industry body regulations for media advertising, Broadcasting, Entertainment, Communications and Theatre Union (Bectu, Clearcast etc.) Proven experience of managing a team. Experience with DAMS and Adobe a plus A proactive, solutions-focused approach, with a track record of independent decision-making and taking ownership in fast-paced environment. Skills Required Exceptional time management & project management/organisational abilities Capable of working well under pressure and to tight deadlines Exceptional communication & people skills Excellent attention to detail Ability to comprehend basic legal documents and insurance requirements, Health and safety awareness Competencies Required Builds Relationships Communicates Effectively Inspires Creativity and Innovation Exhibits Professional Excellence Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you."
Jan 19, 2026
Contractor
Creative Marketing Ops PM / Production Operations Manager Contract Length: 6 Months Day-rate range: 350pd - 443pd (Inside IR35 rate to umbrella) West London Hybrid 4 days/pw on site in West London 1 day pw wfh. Available ASAP at short notice (within 2-4 weeks notice) Looking for a Creative Marketing Operations Project Manager/ Production Operations Manager with proven experience in a similar multi-territory production environment. The Project Manager will support the Director, Senior Manager, and Creative Operations team by leading the planning and delivery of regional marketing and creative projects across this well known Video subscription Service. This role is responsible for managing projects end to end, coordinating stakeholders, and ensuring work is delivered on time, on budget, and to brand standards. This is a hands-on management role requiring a confident, organised Creative Marketing project manager with experience working in fast-paced creative or marketing environments. The successful candidate will bring structure to complex creative workflows, manage multiple projects simultaneously, and act as a key point of contact between Creative, Operations, Marketing, and external partners. Requires production delivery in a multi-territory marketing production environment and experience in post-production and traffic / asset management etc Strong communication skills, attention to detail, and the ability to prioritise across competing deadlines are essential. The Project Manager must remain calm under pressure, proactively manage risk, and support creative teams by enabling efficient and well-planned delivery. Ideally worked in a Video subscription, media and entertainment or similar B2C sector. Areas of Responsibility Core Responsibilities Project Management & Delivery Own the end-to-end delivery of projects from briefing through to final delivery, with full responsibility for timelines, budgets, and quality outcomes. Lead the development and maintenance of comprehensive project plans, schedules, and delivery milestones, exercising judgement to balance creative ambition with operational constraints. Manage and prioritise multiple concurrent projects, setting direction and accountability for actions and deliverables across teams. Act as the escalation point for delivery risks, delays, or issues, driving resolution and escalating strategically where required. Stakeholder Coordination & Communication Lead day-to-day engagement with Brief Owners, Creative teams, Operations, and Approvers (Brand, Legal, Compliance), managing expectations and influencing outcomes. Own stakeholder relationships across UK, Regional, EMEA, and US Global Marketing teams, operating confidently within a matrixed, international environment. Lead and manage the creative approval process, including coordination with US teams, ensuring clarity, timeliness, and alignment. Challenge scope, timing, or delivery assumptions where necessary to protect quality, budgets, and timelines. Budget & Resource Management Manage project budgets, tracking spend and supporting accurate forecasting. Work closely with Operations, Creative and Design leads to plan resourcing efficiently. Flag budget risks early and support corrective action where required. Own and manage project budgets, including forecasting, spend tracking, variance management, and identification of financial risk. Lead resourcing conversations with Operations, Creative, and Design leads to ensure efficient and effective allocation of internal and external resources. Proactively identify budget pressures and implement corrective actions to maintain financial control. Planning & Reporting Present project plans, timelines, and production schedules to stakeholders and senior partners. Provide regular, structured reporting on delivery status, priorities, risks, and budget performance. Lead project status meetings, drive decision-making, and adapt plans in response to changing priorities. Maintain clear project documentation and records. Workflow, Process & Operations Uphold and embed best-practice workflows across Creative, Operations, and Marketing teams. Take ownership of identifying opportunities to improve delivery processes, operational efficiency, and ways of working. Ensure workflows are clearly communicated, consistently applied, and adhered to across all assigned projects. Provide operational oversight of tools, technology, and system integrations supporting creative delivery. Brand & Quality Assurance Be accountable for ensuring all creative output meets brand standards, governance requirements, and quality expectations. Ensure creative teams are fully briefed and supported with accurate information, assets, and approvals. Oversee quality control across assets, approvals, and final delivery, intervening where standards are at risk. Any other duties as required. Areas of Accountability Senior Manager Production & Creative Operations Marketing Production and Operations Director, Experience and Professional Qualifications Required Proven experience operating as a Project, Production, or Operations Manager, with demonstrated ownership of delivery in a multi-territory production environment. Previous experience as a Creative Marketing Operations Project Manager/ Production Operations Manager experience in a well known international Brand Strong, practical understanding of end-to-end creative and operational production processes, with the ability to apply this knowledge to planning, risk management, and decision-making. Demonstrated experience managing multiple complex projects simultaneously, with accountability for timelines, budgets, and stakeholders. Proven experience owning and managing budgets, including forecasting, and spend control. Strong organisational and leadership capability, with the ability to manage own workload and direct the work of others. Strong technical expertise (experience in post-production and traffic / asset management) Budgeting experience Proven people-management or team-leadership experience, including setting priorities, providing guidance, and supporting performance. Experience working with channel management systems and delivery platforms. Up to date knowledge of industry body regulations for media advertising, Broadcasting, Entertainment, Communications and Theatre Union (Bectu, Clearcast etc.) Proven experience of managing a team. Experience with DAMS and Adobe a plus A proactive, solutions-focused approach, with a track record of independent decision-making and taking ownership in fast-paced environment. Skills Required Exceptional time management & project management/organisational abilities Capable of working well under pressure and to tight deadlines Exceptional communication & people skills Excellent attention to detail Ability to comprehend basic legal documents and insurance requirements, Health and safety awareness Competencies Required Builds Relationships Communicates Effectively Inspires Creativity and Innovation Exhibits Professional Excellence Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you."
Project Manager - Creative Marketing Operations (Streaming Services) Role: Project Manager - Creative Marketing Operations Client Industry: Streaming Services Specialism(s): Creative Marketing, Production, Marketing Operations, Creative Operations, Multi-Territory Production, Project Management, Budget Management, Resource Allocation, Digital Asset Management, Adobe, Streaming Services, Content, Traffic Management, Channel Management Systems Type: Contract, Inside IR35 (via Umbrella) Location: London (On-Site) Duration: 6 Months Pay Rate: 350 - 430 per day Start: ASAP / Urgent Project Manager - Creative Marketing Operations (Streaming) CPS Group UK are delighted to be working with a global streaming service to appoint a seasoned Creative Marketing Project / Operations / Production Manager to lead the planning and delivery of regional creative and marketing projects, in a multi-territory environment. This is a hands-on Project Management role in a fast-paced, content-driven environment, offering the opportunity to devise creative campaigns for some of the world's most beloved content. It involves the E2E management of creative projects, budgets, stakeholders and cross-functional teams; acting as the bridge between internal teams and bringing structure to complex creative workflows. The role is Inside IR35 and is based on-site in London (4/5 days per week). Role Requirements End-to-end delivery of creative projects from briefing to final delivery, responsible for timelines, budgets, and quality outcomes Lead day-to-day engagement with Brief Owners, Creative teams, Operations, and Approvers Own UK, Regional EMEA and US Global Marketing stakeholder relationships Own and manage project budgets Manage and prioritise multiple concurrent projects, setting direction and accountability for actions and deliverables Manage project budgets, tracking spend and supporting accurate forecasting Uphold, embed and optimise best-practice creative workflows Ensure workflows are clearly communicated, consistently applied, and adhered to across all assigned projects Lead project status meetings, drive decision-making, and adapt plans Lead and manage the creative approval process Required Skills & Experience Creative Marketing/Production Project Management experience within the Entertainment/Streaming/Content industry Proven experience operating as a Project/Ops/Production Manager, with demonstrated ownership of delivery in a multi-territory production environment Strong, practical understanding of end-to-end creative and operational production processes Demonstrated experience managing multiple complex projects simultaneously Knowledge of global media/streaming landscape Up to date knowledge of industry body regulations (Bectu, Clearcast etc.) Experience with DAMS and Adobe Strong technical expertise (experience in post-production and traffic / asset management) A proactive, solutions-focused approach, with a track record of independent decision-making and taking ownership Experience working with channel management systems and delivery platforms. For more information or immediate consideration for this opportunity, please apply or contact Charlie Grant at CPS Group UK url removed Due to the high number of expected applicants, please email in the first instance By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Jan 19, 2026
Contractor
Project Manager - Creative Marketing Operations (Streaming Services) Role: Project Manager - Creative Marketing Operations Client Industry: Streaming Services Specialism(s): Creative Marketing, Production, Marketing Operations, Creative Operations, Multi-Territory Production, Project Management, Budget Management, Resource Allocation, Digital Asset Management, Adobe, Streaming Services, Content, Traffic Management, Channel Management Systems Type: Contract, Inside IR35 (via Umbrella) Location: London (On-Site) Duration: 6 Months Pay Rate: 350 - 430 per day Start: ASAP / Urgent Project Manager - Creative Marketing Operations (Streaming) CPS Group UK are delighted to be working with a global streaming service to appoint a seasoned Creative Marketing Project / Operations / Production Manager to lead the planning and delivery of regional creative and marketing projects, in a multi-territory environment. This is a hands-on Project Management role in a fast-paced, content-driven environment, offering the opportunity to devise creative campaigns for some of the world's most beloved content. It involves the E2E management of creative projects, budgets, stakeholders and cross-functional teams; acting as the bridge between internal teams and bringing structure to complex creative workflows. The role is Inside IR35 and is based on-site in London (4/5 days per week). Role Requirements End-to-end delivery of creative projects from briefing to final delivery, responsible for timelines, budgets, and quality outcomes Lead day-to-day engagement with Brief Owners, Creative teams, Operations, and Approvers Own UK, Regional EMEA and US Global Marketing stakeholder relationships Own and manage project budgets Manage and prioritise multiple concurrent projects, setting direction and accountability for actions and deliverables Manage project budgets, tracking spend and supporting accurate forecasting Uphold, embed and optimise best-practice creative workflows Ensure workflows are clearly communicated, consistently applied, and adhered to across all assigned projects Lead project status meetings, drive decision-making, and adapt plans Lead and manage the creative approval process Required Skills & Experience Creative Marketing/Production Project Management experience within the Entertainment/Streaming/Content industry Proven experience operating as a Project/Ops/Production Manager, with demonstrated ownership of delivery in a multi-territory production environment Strong, practical understanding of end-to-end creative and operational production processes Demonstrated experience managing multiple complex projects simultaneously Knowledge of global media/streaming landscape Up to date knowledge of industry body regulations (Bectu, Clearcast etc.) Experience with DAMS and Adobe Strong technical expertise (experience in post-production and traffic / asset management) A proactive, solutions-focused approach, with a track record of independent decision-making and taking ownership Experience working with channel management systems and delivery platforms. For more information or immediate consideration for this opportunity, please apply or contact Charlie Grant at CPS Group UK url removed Due to the high number of expected applicants, please email in the first instance By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Job Title: Senior / Principal Partnership Executive Reporting to: Regional Partnership Manager Location: Birmingham / Stoke Salary: From £30k - negotiable dependant on experience The Supply Register are an education recruitment managed service provider working in partnership with Multi Academy Trusts & Colleges across England and Wales. Our vision is to transform recruitment in the changing world of education & our mission is to become the sector's most trusted education recruitment company. Our Staffordshire team are recruiting for an experienced Partnership Executive to join their team. This is a fantastic opportunity to join The Supply Register as we continue on our journey of growth. As a Senior / Principal Partnership Executive, you will be the key account manager and first port of contact for some of our key accounts. You will work alongside the wider team to enhance our partnerships and provide outstanding service to our clients. This is an exciting opportunity to join our journey and be a part of something special! Role & Responsibilities: Oversee and manage relationships with a designated portfolio of Schools / Academies Build and maintain strong relationships with clients through regular communication and on-site visits Provide an excellent candidate journey for all teaching and non-teaching staff Effectively manage a variety of long term and day to day vacancies Build a strong pool of experienced and vetted candidates ready for placement Conduct interviews with prospective candidates Work alongside the team to develop candidate attraction techniques and provide an outstanding candidate journey Work collaboratively with our partnership agencies to ensure that School requirements are met Deliver excellent service to facilitate outstanding relationships to our clients The ideal candidate will have: At least 3 years experience in education recruitment Have an understanding managed service solutions Demonstrated success in providing outstanding customer service The ability to problem solve and navigate through challenges effectively Excellent interpersonal skills Excellent attention to detail A full UK driving license and willingness to travel across the region as required Motivation and drive to grow with the company In return, The Supply Register can offer: A generous basic salary (negotiable, depending on your experience) Hybrid working Private healthcare plan Twenty-five days plus birthday and public holidays per year (Increasing by 1 day each year to 29 days) A team who celebrate achievements Opportunities to progress up our career ladder Pension Scheme
Jan 19, 2026
Full time
Job Title: Senior / Principal Partnership Executive Reporting to: Regional Partnership Manager Location: Birmingham / Stoke Salary: From £30k - negotiable dependant on experience The Supply Register are an education recruitment managed service provider working in partnership with Multi Academy Trusts & Colleges across England and Wales. Our vision is to transform recruitment in the changing world of education & our mission is to become the sector's most trusted education recruitment company. Our Staffordshire team are recruiting for an experienced Partnership Executive to join their team. This is a fantastic opportunity to join The Supply Register as we continue on our journey of growth. As a Senior / Principal Partnership Executive, you will be the key account manager and first port of contact for some of our key accounts. You will work alongside the wider team to enhance our partnerships and provide outstanding service to our clients. This is an exciting opportunity to join our journey and be a part of something special! Role & Responsibilities: Oversee and manage relationships with a designated portfolio of Schools / Academies Build and maintain strong relationships with clients through regular communication and on-site visits Provide an excellent candidate journey for all teaching and non-teaching staff Effectively manage a variety of long term and day to day vacancies Build a strong pool of experienced and vetted candidates ready for placement Conduct interviews with prospective candidates Work alongside the team to develop candidate attraction techniques and provide an outstanding candidate journey Work collaboratively with our partnership agencies to ensure that School requirements are met Deliver excellent service to facilitate outstanding relationships to our clients The ideal candidate will have: At least 3 years experience in education recruitment Have an understanding managed service solutions Demonstrated success in providing outstanding customer service The ability to problem solve and navigate through challenges effectively Excellent interpersonal skills Excellent attention to detail A full UK driving license and willingness to travel across the region as required Motivation and drive to grow with the company In return, The Supply Register can offer: A generous basic salary (negotiable, depending on your experience) Hybrid working Private healthcare plan Twenty-five days plus birthday and public holidays per year (Increasing by 1 day each year to 29 days) A team who celebrate achievements Opportunities to progress up our career ladder Pension Scheme
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. The Lead Programme Manager will be responsible for the day-to-day management of the Learning Implementation team, a group of 5-6 individuals who are geographically spread across the UK. They will be responsible for the strategic sourcing and management of various external suppliers including venues, facilitators, licenses and event production and, together with the other team leads, will manage the book of work (and relative prioritisation) for learning across the Stream; with audiences of 3,600 learners and covering both in person and virtual learning. The Lead Programme Manager will own the effective delivery, prioritisation, and execution of the Audit L&D calendar of events, including early in careers, post qualified learning, US, FS and other sectors curricula, ensuring learning is implemented effectively, in an efficient and standardised manner. They will work closely with colleagues across the L&D team, particularly the Audit L&D Operations team and the Leadership Team (LT). It is expected that any successful candidate has a working knowledge of Audit and the associated regulatory environment and practical experience of learning implementation is a must for the role. Strong project management, an ability to work with and influence and variety of stakeholders, and a focus on continuous improvement are also key for the role. Learning experience should be a top priority for any successful candidate. The successful candidate can be based anywhere in the UK. Regional candidates are welcomed. Travel to the London office, where Audit Stream L&D is based, as well as some travel to other offices and external venues, will be required. Certain support on courses will require residential stays. This role is a fixed term contract for eighteen months. You will be responsible for: Strategic sourcing and management of various external suppliers ensuring that service level agreements are established the serve business needs effectively and in a commercially viable way Owning the implementation aspects of all programmes and projects, including tracking, risk management and reporting and overseeing the coordination of learning logistics as needed to support the delivery of the book of work Building and maintaining key strategic supplier relationships Communicate effectively with the L&D team and other central teams such as Procurement, Finance, IT and Facilities, ensuring relevant matters are drawn to their attention on a timely basis Establishing the learning implementation strategy to optimise ways of working across the team and deliver effective learner experience Driving the transformation of learning implementation through standardisation, automation and optimisation as appropriate to future proof operations for the team - working closely with the Operations Manager and LT on this key project for the coming period Leveraging practical learning implementation experience and working knowledge of audit and the regulatory environment to bring best practice implementation to Audit Stream L&D Managing the day-to-day activities within the Learning Implementation team, providing coaching and leadership to others in the team as needed Working with and across the horizontal team as needed to support appropriate delivery of our book of work and provide the best learning experience possible Collaborating with other teams within BDO, such as Procurement, Finance, IT and Facilities to support effective delivery Providing onsite project management support for programmes as appropriate Bringing fresh ideas to the business to support effective learning solutions Leading on various transformation projects in Learning Implementation to support standardisation, automation and optimisation with our processes (as appropriate) You'll be someone with: Current experience working as a Manager (or equivalent) with a strong knowledge of learning and development and best practice implementation Experience of working with and across the horizontal business partnering, design and delivery teams Enhanced knowledge of working with suppliers, ensuring value-for-money and operational excellence in delivery against agreed SLAs A strong working knowledge of Audit and the associated regulatory environment A proven track record of transformation (including simplification and automation processes) and bringing about continuous improvement to / within existing processes Experience of working with other teams within an organisation; Procurement, Finance, IT, Facilities etc is favourable A working knowledge of Workday (our LMS) would be beneficial but is not essential Strong project management skills (and associated tools knowledge) Exceptional communications skills, with and across numerous grades in any organisation Strong and evident experience of leading a team which are geographically spread across the UK would be advantageous Experience of evident budgetary management would also be advantageous but is not essential We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. The Lead Programme Manager will be responsible for the day-to-day management of the Learning Implementation team, a group of 5-6 individuals who are geographically spread across the UK. They will be responsible for the strategic sourcing and management of various external suppliers including venues, facilitators, licenses and event production and, together with the other team leads, will manage the book of work (and relative prioritisation) for learning across the Stream; with audiences of 3,600 learners and covering both in person and virtual learning. The Lead Programme Manager will own the effective delivery, prioritisation, and execution of the Audit L&D calendar of events, including early in careers, post qualified learning, US, FS and other sectors curricula, ensuring learning is implemented effectively, in an efficient and standardised manner. They will work closely with colleagues across the L&D team, particularly the Audit L&D Operations team and the Leadership Team (LT). It is expected that any successful candidate has a working knowledge of Audit and the associated regulatory environment and practical experience of learning implementation is a must for the role. Strong project management, an ability to work with and influence and variety of stakeholders, and a focus on continuous improvement are also key for the role. Learning experience should be a top priority for any successful candidate. The successful candidate can be based anywhere in the UK. Regional candidates are welcomed. Travel to the London office, where Audit Stream L&D is based, as well as some travel to other offices and external venues, will be required. Certain support on courses will require residential stays. This role is a fixed term contract for eighteen months. You will be responsible for: Strategic sourcing and management of various external suppliers ensuring that service level agreements are established the serve business needs effectively and in a commercially viable way Owning the implementation aspects of all programmes and projects, including tracking, risk management and reporting and overseeing the coordination of learning logistics as needed to support the delivery of the book of work Building and maintaining key strategic supplier relationships Communicate effectively with the L&D team and other central teams such as Procurement, Finance, IT and Facilities, ensuring relevant matters are drawn to their attention on a timely basis Establishing the learning implementation strategy to optimise ways of working across the team and deliver effective learner experience Driving the transformation of learning implementation through standardisation, automation and optimisation as appropriate to future proof operations for the team - working closely with the Operations Manager and LT on this key project for the coming period Leveraging practical learning implementation experience and working knowledge of audit and the regulatory environment to bring best practice implementation to Audit Stream L&D Managing the day-to-day activities within the Learning Implementation team, providing coaching and leadership to others in the team as needed Working with and across the horizontal team as needed to support appropriate delivery of our book of work and provide the best learning experience possible Collaborating with other teams within BDO, such as Procurement, Finance, IT and Facilities to support effective delivery Providing onsite project management support for programmes as appropriate Bringing fresh ideas to the business to support effective learning solutions Leading on various transformation projects in Learning Implementation to support standardisation, automation and optimisation with our processes (as appropriate) You'll be someone with: Current experience working as a Manager (or equivalent) with a strong knowledge of learning and development and best practice implementation Experience of working with and across the horizontal business partnering, design and delivery teams Enhanced knowledge of working with suppliers, ensuring value-for-money and operational excellence in delivery against agreed SLAs A strong working knowledge of Audit and the associated regulatory environment A proven track record of transformation (including simplification and automation processes) and bringing about continuous improvement to / within existing processes Experience of working with other teams within an organisation; Procurement, Finance, IT, Facilities etc is favourable A working knowledge of Workday (our LMS) would be beneficial but is not essential Strong project management skills (and associated tools knowledge) Exceptional communications skills, with and across numerous grades in any organisation Strong and evident experience of leading a team which are geographically spread across the UK would be advantageous Experience of evident budgetary management would also be advantageous but is not essential We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. The Lead Programme Manager will be responsible for the day-to-day management of the Learning Implementation team, a group of 5-6 individuals who are geographically spread across the UK. They will be responsible for the strategic sourcing and management of various external suppliers including venues, facilitators, licenses and event production and, together with the other team leads, will manage the book of work (and relative prioritisation) for learning across the Stream; with audiences of 3,600 learners and covering both in person and virtual learning. The Lead Programme Manager will own the effective delivery, prioritisation, and execution of the Audit L&D calendar of events, including early in careers, post qualified learning, US, FS and other sectors curricula, ensuring learning is implemented effectively, in an efficient and standardised manner. They will work closely with colleagues across the L&D team, particularly the Audit L&D Operations team and the Leadership Team (LT). It is expected that any successful candidate has a working knowledge of Audit and the associated regulatory environment and practical experience of learning implementation is a must for the role. Strong project management, an ability to work with and influence and variety of stakeholders, and a focus on continuous improvement are also key for the role. Learning experience should be a top priority for any successful candidate. The successful candidate can be based anywhere in the UK. Regional candidates are welcomed. Travel to the London office, where Audit Stream L&D is based, as well as some travel to other offices and external venues, will be required. Certain support on courses will require residential stays. This role is a fixed term contract for eighteen months. You will be responsible for: Strategic sourcing and management of various external suppliers ensuring that service level agreements are established the serve business needs effectively and in a commercially viable way Owning the implementation aspects of all programmes and projects, including tracking, risk management and reporting and overseeing the coordination of learning logistics as needed to support the delivery of the book of work Building and maintaining key strategic supplier relationships Communicate effectively with the L&D team and other central teams such as Procurement, Finance, IT and Facilities, ensuring relevant matters are drawn to their attention on a timely basis Establishing the learning implementation strategy to optimise ways of working across the team and deliver effective learner experience Driving the transformation of learning implementation through standardisation, automation and optimisation as appropriate to future proof operations for the team - working closely with the Operations Manager and LT on this key project for the coming period Leveraging practical learning implementation experience and working knowledge of audit and the regulatory environment to bring best practice implementation to Audit Stream L&D Managing the day-to-day activities within the Learning Implementation team, providing coaching and leadership to others in the team as needed Working with and across the horizontal team as needed to support appropriate delivery of our book of work and provide the best learning experience possible Collaborating with other teams within BDO, such as Procurement, Finance, IT and Facilities to support effective delivery Providing onsite project management support for programmes as appropriate Bringing fresh ideas to the business to support effective learning solutions Leading on various transformation projects in Learning Implementation to support standardisation, automation and optimisation with our processes (as appropriate) You'll be someone with: Current experience working as a Manager (or equivalent) with a strong knowledge of learning and development and best practice implementation Experience of working with and across the horizontal business partnering, design and delivery teams Enhanced knowledge of working with suppliers, ensuring value-for-money and operational excellence in delivery against agreed SLAs A strong working knowledge of Audit and the associated regulatory environment A proven track record of transformation (including simplification and automation processes) and bringing about continuous improvement to / within existing processes Experience of working with other teams within an organisation; Procurement, Finance, IT, Facilities etc is favourable A working knowledge of Workday (our LMS) would be beneficial but is not essential Strong project management skills (and associated tools knowledge) Exceptional communications skills, with and across numerous grades in any organisation Strong and evident experience of leading a team which are geographically spread across the UK would be advantageous Experience of evident budgetary management would also be advantageous but is not essential We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. The Lead Programme Manager will be responsible for the day-to-day management of the Learning Implementation team, a group of 5-6 individuals who are geographically spread across the UK. They will be responsible for the strategic sourcing and management of various external suppliers including venues, facilitators, licenses and event production and, together with the other team leads, will manage the book of work (and relative prioritisation) for learning across the Stream; with audiences of 3,600 learners and covering both in person and virtual learning. The Lead Programme Manager will own the effective delivery, prioritisation, and execution of the Audit L&D calendar of events, including early in careers, post qualified learning, US, FS and other sectors curricula, ensuring learning is implemented effectively, in an efficient and standardised manner. They will work closely with colleagues across the L&D team, particularly the Audit L&D Operations team and the Leadership Team (LT). It is expected that any successful candidate has a working knowledge of Audit and the associated regulatory environment and practical experience of learning implementation is a must for the role. Strong project management, an ability to work with and influence and variety of stakeholders, and a focus on continuous improvement are also key for the role. Learning experience should be a top priority for any successful candidate. The successful candidate can be based anywhere in the UK. Regional candidates are welcomed. Travel to the London office, where Audit Stream L&D is based, as well as some travel to other offices and external venues, will be required. Certain support on courses will require residential stays. This role is a fixed term contract for eighteen months. You will be responsible for: Strategic sourcing and management of various external suppliers ensuring that service level agreements are established the serve business needs effectively and in a commercially viable way Owning the implementation aspects of all programmes and projects, including tracking, risk management and reporting and overseeing the coordination of learning logistics as needed to support the delivery of the book of work Building and maintaining key strategic supplier relationships Communicate effectively with the L&D team and other central teams such as Procurement, Finance, IT and Facilities, ensuring relevant matters are drawn to their attention on a timely basis Establishing the learning implementation strategy to optimise ways of working across the team and deliver effective learner experience Driving the transformation of learning implementation through standardisation, automation and optimisation as appropriate to future proof operations for the team - working closely with the Operations Manager and LT on this key project for the coming period Leveraging practical learning implementation experience and working knowledge of audit and the regulatory environment to bring best practice implementation to Audit Stream L&D Managing the day-to-day activities within the Learning Implementation team, providing coaching and leadership to others in the team as needed Working with and across the horizontal team as needed to support appropriate delivery of our book of work and provide the best learning experience possible Collaborating with other teams within BDO, such as Procurement, Finance, IT and Facilities to support effective delivery Providing onsite project management support for programmes as appropriate Bringing fresh ideas to the business to support effective learning solutions Leading on various transformation projects in Learning Implementation to support standardisation, automation and optimisation with our processes (as appropriate) You'll be someone with: Current experience working as a Manager (or equivalent) with a strong knowledge of learning and development and best practice implementation Experience of working with and across the horizontal business partnering, design and delivery teams Enhanced knowledge of working with suppliers, ensuring value-for-money and operational excellence in delivery against agreed SLAs A strong working knowledge of Audit and the associated regulatory environment A proven track record of transformation (including simplification and automation processes) and bringing about continuous improvement to / within existing processes Experience of working with other teams within an organisation; Procurement, Finance, IT, Facilities etc is favourable A working knowledge of Workday (our LMS) would be beneficial but is not essential Strong project management skills (and associated tools knowledge) Exceptional communications skills, with and across numerous grades in any organisation Strong and evident experience of leading a team which are geographically spread across the UK would be advantageous Experience of evident budgetary management would also be advantageous but is not essential We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Regional Sales Manager Outdoor Retail South UK-Based Up to 45,000 + Company Car We are recruiting an experienced and motivated Regional Sales Manager to join a leading outdoor brand. If you are passionate about sales, building strong relationships, and thrive in a fast-paced customer-focused environment, this is the perfect opportunity to grow your career. As a Regional Sales Manager, you'll take ownership of your region, drive sales, and manage key accounts while opening new business opportunities. Regional Sales Manager Benefits: Competitive salary up to 45,000 Company car, laptop, and company card Other company benefits Opportunity to grow your career within a market-leading brand Supportive, people-focused culture Regional Sales Manager Responsibilities: Manage all aspects of your regional accounts, ensuring brand representation across all channels Drive sales growth, achieve budgets, and develop short- and long-term regional strategies Plan and deliver seasonal range presentations and product launches Maintain excellent in-store and online brand presence Conduct regular account reviews and provide insights on customer trends and competitor activity Deliver product and training support to store staff and head office teams Build strong relationships with key stakeholders to maximise commercial opportunities What We're Looking For: 2-3 years' account management or sales experience, preferably in the outdoor or retail industry Experience managing key accounts and delivering new business growth Highly motivated, commercially aware, and able to work independently Strong communication and relationship-building skills Confident, proactive, and entrepreneurial in approach Proficient in Microsoft Office; experience with Power BI or similar tools desirable Must hold a full UK driving licence for this position This is a fantastic opportunity to join a leading outdoor brand, taking ownership of a key region and making a real impact. Apply today to take the next step in your career as a Regional Sales Manager. BBBH34952
Jan 19, 2026
Full time
Regional Sales Manager Outdoor Retail South UK-Based Up to 45,000 + Company Car We are recruiting an experienced and motivated Regional Sales Manager to join a leading outdoor brand. If you are passionate about sales, building strong relationships, and thrive in a fast-paced customer-focused environment, this is the perfect opportunity to grow your career. As a Regional Sales Manager, you'll take ownership of your region, drive sales, and manage key accounts while opening new business opportunities. Regional Sales Manager Benefits: Competitive salary up to 45,000 Company car, laptop, and company card Other company benefits Opportunity to grow your career within a market-leading brand Supportive, people-focused culture Regional Sales Manager Responsibilities: Manage all aspects of your regional accounts, ensuring brand representation across all channels Drive sales growth, achieve budgets, and develop short- and long-term regional strategies Plan and deliver seasonal range presentations and product launches Maintain excellent in-store and online brand presence Conduct regular account reviews and provide insights on customer trends and competitor activity Deliver product and training support to store staff and head office teams Build strong relationships with key stakeholders to maximise commercial opportunities What We're Looking For: 2-3 years' account management or sales experience, preferably in the outdoor or retail industry Experience managing key accounts and delivering new business growth Highly motivated, commercially aware, and able to work independently Strong communication and relationship-building skills Confident, proactive, and entrepreneurial in approach Proficient in Microsoft Office; experience with Power BI or similar tools desirable Must hold a full UK driving licence for this position This is a fantastic opportunity to join a leading outdoor brand, taking ownership of a key region and making a real impact. Apply today to take the next step in your career as a Regional Sales Manager. BBBH34952
Area Sales Manager (Engineering/Procurement) Leeds (Field role covering the M62 Corridor) £40,000 - £50,000 + Uncapped Commission/Earning Potential + Technical Training + Long-Term Career Prospects + Fast Growing Business + Management of Full Sales Cycle + Car Allowance + Laptop + Company Benefits Excellent opportunity for a motivated, go-getter to join an expanding Engineering business, in an Area Sales role with plenty of opportunity to dramatically increase your earnings with a generous bonus scheme. On offer is the chance to work for a highly technical engineering services company, who are currently in a phase of rapid expansion, having seen an influx of investment their way! Established over 20-years ago, this business both provides specialist bespoke engineering products and technical services to industrial and manufacturing sectors. Having successfully undergone investment combined with an ambitious vision to grow further - they are seeking several Area Sales Managers to contribute to this growth. This role will be a combination of cold sales to find new leads/business and warmer account management of existing clients to sell and demonstrate their products and engineering technical services. You'll be dealing with the full sales cycle from initial lead qualification through to conversion. This is a field sales role, travelling across the M62 Corridor to meet with customers. When not travelling, you'll be based from home. THE ROLE: Mixture between cold and warm sales Selling engineering products and technical services Management of full sales cycle Regional role covering the M62 Corridor Generous Bonus Scheme THE PERSON: Strong Sales acumen Technical/Engineering/Procurement background preferred Highly motivated, ambitious Based along the M62 Corridor Full UK Driving License Reference Number - BBBH266904 Locations: Leeds, Manchester, Liverpool, Hull, Bradford, Huddersfield, York, Blackburn, Warrington, Yorkshire. To apply for this role or to be considered for further roles, please click "Apply Now" or contact Aliesha Kumar at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Jan 19, 2026
Full time
Area Sales Manager (Engineering/Procurement) Leeds (Field role covering the M62 Corridor) £40,000 - £50,000 + Uncapped Commission/Earning Potential + Technical Training + Long-Term Career Prospects + Fast Growing Business + Management of Full Sales Cycle + Car Allowance + Laptop + Company Benefits Excellent opportunity for a motivated, go-getter to join an expanding Engineering business, in an Area Sales role with plenty of opportunity to dramatically increase your earnings with a generous bonus scheme. On offer is the chance to work for a highly technical engineering services company, who are currently in a phase of rapid expansion, having seen an influx of investment their way! Established over 20-years ago, this business both provides specialist bespoke engineering products and technical services to industrial and manufacturing sectors. Having successfully undergone investment combined with an ambitious vision to grow further - they are seeking several Area Sales Managers to contribute to this growth. This role will be a combination of cold sales to find new leads/business and warmer account management of existing clients to sell and demonstrate their products and engineering technical services. You'll be dealing with the full sales cycle from initial lead qualification through to conversion. This is a field sales role, travelling across the M62 Corridor to meet with customers. When not travelling, you'll be based from home. THE ROLE: Mixture between cold and warm sales Selling engineering products and technical services Management of full sales cycle Regional role covering the M62 Corridor Generous Bonus Scheme THE PERSON: Strong Sales acumen Technical/Engineering/Procurement background preferred Highly motivated, ambitious Based along the M62 Corridor Full UK Driving License Reference Number - BBBH266904 Locations: Leeds, Manchester, Liverpool, Hull, Bradford, Huddersfield, York, Blackburn, Warrington, Yorkshire. To apply for this role or to be considered for further roles, please click "Apply Now" or contact Aliesha Kumar at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you're looking for in your career, you'll find it here at MWL. Main area Access Grade NHS AfC: Band 3 Contract Permanent: 9am - 5pm Monday Tuesday Wednesday and Friday Hours Part time - 30 hours per week (30 hours Permanent post available & 27.5 hours 12-month post available) Job ref 458 Site Ormskirk Hospital Town Ormskirk Salary £24,937 - £26,598 Per Annum pro rata Salary period Yearly Closing 25/01/:59 After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Job overview As an Access Booking Officer at MWL NHS Trust, you will play a vital role in ensuring patients are booked efficiently and appropriately for outpatient appointments and diagnostic procedures. Based within the Access Centre at Ormskirk District General Hospital, you'll be responsible for the day to day coordination of outpatient bookings. You'll work closely with team leaders and administrative teams to ensure that patients are scheduled according to clinical priority, waiting times, and procedural requirements. This role demands excellent communication skills, attention to detail, and the ability to work independently in a fast paced environment. Your contribution will directly support the Trust's commitment to delivering Five Star Patient Care to a population of over 600,000 people across the Merseyside, West Lancashire, and surrounding areas. Main duties of the job As an Access Booking Officer at Mersey and West Lancashire Teaching Hospitals NHS Trust (MWL), your role is central to ensuring smooth and efficient patient access to outpatient services. Here's a summary of the main duties: Administrative Support: General office duties include updating records, handling correspondence, and maintaining accurate data on the Hospital Patient Administrative System (Medway). Communication: Strong telephone and interpersonal skills are essential, as you'll be in regular contact with patients and other departments. Independence and Initiative: The role requires someone who can work autonomously, manage time effectively, and adapt to changing priorities. This position is typically based at Ormskirk District General Hospital and supports the Trust's commitment to delivering Five Star Patient Care. Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Detailed job description and main responsibilities KEY DUTIES To provide a comprehensive inpatient and outpatient service to patients. The post will rotate through each of the areas within the access office to enable cover in all respects of the service. To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GP's, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic. Accurate addition of patients to the waiting list ensuring any relevant notes recorded. To provide advice to patients with matters relating to their admission (pre and post operative guidance) and with regard to their position on the waiting list. To plan multiple theatre/procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients' 18 week, diagnostic, cancer and/or 28 day rescheduling targets. Ensure that with effective planning and organisation the theatre/procedure lists are utilised to their maximum potential which requires taking in to account specific patient needs, cancelling/rescheduling patients, replacing short notice cancellations, liaising with the surgeon to ensure theatre list order considering all patient and theatre information. Responsible for communicating information and changes relating to elective admissions, theatre lists etc with regards intended procedures, specific kit requirements, specific anaesthetic input to relevant staff Trustwide. Ensuring where required appropriate funding is in place or authorised to allow the patient to proceed to admission. Identify, attempt to resolve and pre empt situations which may result in a breach of access targets. Regularly analyse waiting list information to ensure compliance with national waiting time standards and escalated in a timely manner any requirements for additional capacity to ensure patients are treated within waiting time standards. To work flexibly according to the needs of the service including covering for colleagues during periods of leave. Liase with Bed Manager in the case of patients being put on 'stand by' or cancelled due to extraneous circumstances (i.e. bed unavailability. Ensure that all patients are placed on galaxy (theatre system) as soon as patients' booking is confirmed. Ensure finalised theatre lists are forwarded to the respective secretaries for circulation allowing adequate preparation by theatres and sterile services in order to minimise cancellations (currently 48hours circulation) With knowledge and understanding of the 18 week RTT and compliant/non compliant pathways add patients to the waiting list ensuring correct linkage. Responsible for appointing all patients from the PTLs and managing all Outpatient waiting lists to ensure accurate patient management, enabling the Trust to meet all of its performance targets. Responsible for registration of referral letters, ensuring all referral letters and ERS referrals are directed to the appropriate Consultants and Clinics. Responsible for booking all new and follow up appointments in accordance with departmental procedures. Liaise directly with patients in relation to booking and agreeing outpatient appointments within the appropriate timescales. Working under the direction of the operational management teams, when dealing with requests for clinic cancellations; will be responsible for managing the cancellation/reduction of the clinics on PAS and ERS, and the patient's future appointments effectively and timely. Responsible for all clinic template changes due to changes to Medical Rota's. Manage all appointments on the ERS system ensuring all new appointments which are cancelled by the patient, are discussed with the patient and the appointment either remade or discharged within the appropriate timescales. Management of the ASI, ensuring the booking of appointment or escalating capacity issues to the appropriate operational team. Responsible for managing partial booking lists and escalating any problems to the operational management teams/team leader. Manage all ward forms, ensuring patients are booked for their follow up appointment or escalated as required. Retrospectively record all attendances outside clinic as per work instruction. On rotation ensure the general access office email address is managed timely during the shift. On rotation, allocated duties include answering the access and booking main telephone line for patient queries and booking. Ensure compliance with the two week wait rule for all suspected cancer referrals. . click apply for full job details
Jan 19, 2026
Full time
We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you're looking for in your career, you'll find it here at MWL. Main area Access Grade NHS AfC: Band 3 Contract Permanent: 9am - 5pm Monday Tuesday Wednesday and Friday Hours Part time - 30 hours per week (30 hours Permanent post available & 27.5 hours 12-month post available) Job ref 458 Site Ormskirk Hospital Town Ormskirk Salary £24,937 - £26,598 Per Annum pro rata Salary period Yearly Closing 25/01/:59 After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Job overview As an Access Booking Officer at MWL NHS Trust, you will play a vital role in ensuring patients are booked efficiently and appropriately for outpatient appointments and diagnostic procedures. Based within the Access Centre at Ormskirk District General Hospital, you'll be responsible for the day to day coordination of outpatient bookings. You'll work closely with team leaders and administrative teams to ensure that patients are scheduled according to clinical priority, waiting times, and procedural requirements. This role demands excellent communication skills, attention to detail, and the ability to work independently in a fast paced environment. Your contribution will directly support the Trust's commitment to delivering Five Star Patient Care to a population of over 600,000 people across the Merseyside, West Lancashire, and surrounding areas. Main duties of the job As an Access Booking Officer at Mersey and West Lancashire Teaching Hospitals NHS Trust (MWL), your role is central to ensuring smooth and efficient patient access to outpatient services. Here's a summary of the main duties: Administrative Support: General office duties include updating records, handling correspondence, and maintaining accurate data on the Hospital Patient Administrative System (Medway). Communication: Strong telephone and interpersonal skills are essential, as you'll be in regular contact with patients and other departments. Independence and Initiative: The role requires someone who can work autonomously, manage time effectively, and adapt to changing priorities. This position is typically based at Ormskirk District General Hospital and supports the Trust's commitment to delivering Five Star Patient Care. Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Detailed job description and main responsibilities KEY DUTIES To provide a comprehensive inpatient and outpatient service to patients. The post will rotate through each of the areas within the access office to enable cover in all respects of the service. To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GP's, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic. Accurate addition of patients to the waiting list ensuring any relevant notes recorded. To provide advice to patients with matters relating to their admission (pre and post operative guidance) and with regard to their position on the waiting list. To plan multiple theatre/procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients' 18 week, diagnostic, cancer and/or 28 day rescheduling targets. Ensure that with effective planning and organisation the theatre/procedure lists are utilised to their maximum potential which requires taking in to account specific patient needs, cancelling/rescheduling patients, replacing short notice cancellations, liaising with the surgeon to ensure theatre list order considering all patient and theatre information. Responsible for communicating information and changes relating to elective admissions, theatre lists etc with regards intended procedures, specific kit requirements, specific anaesthetic input to relevant staff Trustwide. Ensuring where required appropriate funding is in place or authorised to allow the patient to proceed to admission. Identify, attempt to resolve and pre empt situations which may result in a breach of access targets. Regularly analyse waiting list information to ensure compliance with national waiting time standards and escalated in a timely manner any requirements for additional capacity to ensure patients are treated within waiting time standards. To work flexibly according to the needs of the service including covering for colleagues during periods of leave. Liase with Bed Manager in the case of patients being put on 'stand by' or cancelled due to extraneous circumstances (i.e. bed unavailability. Ensure that all patients are placed on galaxy (theatre system) as soon as patients' booking is confirmed. Ensure finalised theatre lists are forwarded to the respective secretaries for circulation allowing adequate preparation by theatres and sterile services in order to minimise cancellations (currently 48hours circulation) With knowledge and understanding of the 18 week RTT and compliant/non compliant pathways add patients to the waiting list ensuring correct linkage. Responsible for appointing all patients from the PTLs and managing all Outpatient waiting lists to ensure accurate patient management, enabling the Trust to meet all of its performance targets. Responsible for registration of referral letters, ensuring all referral letters and ERS referrals are directed to the appropriate Consultants and Clinics. Responsible for booking all new and follow up appointments in accordance with departmental procedures. Liaise directly with patients in relation to booking and agreeing outpatient appointments within the appropriate timescales. Working under the direction of the operational management teams, when dealing with requests for clinic cancellations; will be responsible for managing the cancellation/reduction of the clinics on PAS and ERS, and the patient's future appointments effectively and timely. Responsible for all clinic template changes due to changes to Medical Rota's. Manage all appointments on the ERS system ensuring all new appointments which are cancelled by the patient, are discussed with the patient and the appointment either remade or discharged within the appropriate timescales. Management of the ASI, ensuring the booking of appointment or escalating capacity issues to the appropriate operational team. Responsible for managing partial booking lists and escalating any problems to the operational management teams/team leader. Manage all ward forms, ensuring patients are booked for their follow up appointment or escalated as required. Retrospectively record all attendances outside clinic as per work instruction. On rotation ensure the general access office email address is managed timely during the shift. On rotation, allocated duties include answering the access and booking main telephone line for patient queries and booking. Ensure compliance with the two week wait rule for all suspected cancer referrals. . click apply for full job details
About Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Customer Success Manager Summary The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers' business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers' strategic goals. What You'll Do Be the client advocate and product specialist for assigned customers. Develop and implement scalable methods for communicating best practices to customers. Identify at risk accounts and take appropriate action and/or escalate as needed. Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise. Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution. Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers. Regularly monitor customer health and communicate results with regional sales, support, and renewals teams. Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Work closely with customers on renewal during the Customer Journey for optimal retention. Create direct relationships with sales teams to drive expansions. Review client requests with technical support, product management, and regional sales teams and escalate as necessary. Schedule and conduct regular reviews with customers and communicate results. Develop, prepare, and nurture customers for advocacy. Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars. What You'll Bring BA/BS preferred or equivalent experience 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer Knowledge of privilege access management and cybersecurity best practices Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions Competency with Salesforce and Customer Success Management platforms Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment Excellent verbal and written communication skills Bonus if you Have Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. Why work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affimative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Jan 19, 2026
Full time
About Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Customer Success Manager Summary The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers' business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers' strategic goals. What You'll Do Be the client advocate and product specialist for assigned customers. Develop and implement scalable methods for communicating best practices to customers. Identify at risk accounts and take appropriate action and/or escalate as needed. Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise. Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution. Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers. Regularly monitor customer health and communicate results with regional sales, support, and renewals teams. Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Work closely with customers on renewal during the Customer Journey for optimal retention. Create direct relationships with sales teams to drive expansions. Review client requests with technical support, product management, and regional sales teams and escalate as necessary. Schedule and conduct regular reviews with customers and communicate results. Develop, prepare, and nurture customers for advocacy. Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars. What You'll Bring BA/BS preferred or equivalent experience 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer Knowledge of privilege access management and cybersecurity best practices Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions Competency with Salesforce and Customer Success Management platforms Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment Excellent verbal and written communication skills Bonus if you Have Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. Why work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affimative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Career Choices Dewis Gyrfa Ltd
Highbridge, Somerset
Sedgemoor Manor School are recruiting for a full-time Senior Administrator to join our dedicated and talented education administration team. The School: Sedgemoor Manor is a specialist day school for young people who have needs associated with a diagnosis on the autistic spectrum/SPLD and are aged between 7 and 19 years. Our tailored approach means we can support young people with a wide range of learning difficulties. We accept that young people who are referred to us may have previously experienced a 'cycle of failure' and our aim is to have a transformational impact on their lives by them experiencing a 'culture of success'. We support all young people to achieve successful outcomes so that they can progress to experience fulfilling and rewarding lives. Sedgemoor Manor School is very different to most schools, set in a calm idyllic site with several building for our small teaching groups (maximum 6 pupils) to engage and learn. We are almost at capacity with 100 places for pupils in year 3 through to sixth form. Pupils at Sedgemoor are autistic and are being supported in working towards overcoming various challenges. The staff, curriculum, site and experiences here enable them to thrive and achieve excellent accreditation. Many pupils go onto college and university. The Role: As Senior Administrator your role will be to lead the administration operations within the school to ensure it runs smoothly at all times and will include line management of the current administration team. You and your team will manage the business administration functions of the school, including payroll, finance, HR, referrals, transport and fleet co-ordination and much much more, with support from the Head teacher and Regional Business Manager. Our benefits include: Exclusive access to reward and discount scheme Blue Light discount card Comprehensive induction Commitment to your ongoing training and career progression Paid for enhanced PVG/DBS Wellbeing support Cycle to work scheme and more Main Duties: Line manage the administration team (2) to ensure administrative tasks are completed as instructed, to deadline and to a high standard. Ensure the effective operation of administrative processes and procedures, recognising the importance of enquiries or issues and applying the appropriate prioritisation. Assist in the development and maintenance of specific administrative processes / systems, for example effective record keeping and filing systems. Liaise and work collaboratively with internal stakeholders including site-based staff and wider central services functions (Finance, HR, Recruitment). Take a lead role in the recruitment of new employees by providing administrative support to managers, undertaking a range of pre-employment checks, and ensuring recruitment is legal, safe and meets regulatory standards. Oversee financial and accounting administration invoices, processing of petty cash, checking transactions and undertaking reconciliation in line with academy financial procedures. Processing local payroll, ensuring systems are updated in an accurate and timely manner. Liaise with external stakeholders including parents/carers, local authorities to arrange visits, meetings to support the referrals and admissions process. Facilitate and co-ordinate the organisation of the new pupil admission and transition process including new starter pack and new pupil orientation. Work alongside and support the Regional Business Manager with the day-to-day administration queries. We are looking for someone who: Has some experience of leading teams and is confident taking a lead role in regard to specific processes / pieces of work with appropriate support if required. At all times will work collaboratively with relevant colleagues to fulfil the requirements of the role and contribute positively to the effective running of the administration function within the school. Has proven experience in multitasking and who is highly skilled and proficient in the use of Microsoft Office, Excel & Word. Has excellent time management and prioritisation skills in order to manage a varied and busy workload to meet deadlines. Have experience of overseeing payroll and other human resource / employee relations functions. Demonstrate flexibility and resilience to respond to the changing needs of those who we support. Have a strong "can do" attitude. Above all, we provide a supportive and collaborative working environment where you can flourish in your career and feel incredibly rewarded by helping those who need it most. If you want to progress in your career and to have a job for life, Aspris Children's Services will help you there. Aspris is committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with Disclosure & Barring Service and at least 2 references which cover the last 3 years; for all our services we will request references from where you have worked with either Children or Vulnerable Adults. Please be advised that references may be requested prior to interview for roles within our Schools. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Jan 19, 2026
Full time
Sedgemoor Manor School are recruiting for a full-time Senior Administrator to join our dedicated and talented education administration team. The School: Sedgemoor Manor is a specialist day school for young people who have needs associated with a diagnosis on the autistic spectrum/SPLD and are aged between 7 and 19 years. Our tailored approach means we can support young people with a wide range of learning difficulties. We accept that young people who are referred to us may have previously experienced a 'cycle of failure' and our aim is to have a transformational impact on their lives by them experiencing a 'culture of success'. We support all young people to achieve successful outcomes so that they can progress to experience fulfilling and rewarding lives. Sedgemoor Manor School is very different to most schools, set in a calm idyllic site with several building for our small teaching groups (maximum 6 pupils) to engage and learn. We are almost at capacity with 100 places for pupils in year 3 through to sixth form. Pupils at Sedgemoor are autistic and are being supported in working towards overcoming various challenges. The staff, curriculum, site and experiences here enable them to thrive and achieve excellent accreditation. Many pupils go onto college and university. The Role: As Senior Administrator your role will be to lead the administration operations within the school to ensure it runs smoothly at all times and will include line management of the current administration team. You and your team will manage the business administration functions of the school, including payroll, finance, HR, referrals, transport and fleet co-ordination and much much more, with support from the Head teacher and Regional Business Manager. Our benefits include: Exclusive access to reward and discount scheme Blue Light discount card Comprehensive induction Commitment to your ongoing training and career progression Paid for enhanced PVG/DBS Wellbeing support Cycle to work scheme and more Main Duties: Line manage the administration team (2) to ensure administrative tasks are completed as instructed, to deadline and to a high standard. Ensure the effective operation of administrative processes and procedures, recognising the importance of enquiries or issues and applying the appropriate prioritisation. Assist in the development and maintenance of specific administrative processes / systems, for example effective record keeping and filing systems. Liaise and work collaboratively with internal stakeholders including site-based staff and wider central services functions (Finance, HR, Recruitment). Take a lead role in the recruitment of new employees by providing administrative support to managers, undertaking a range of pre-employment checks, and ensuring recruitment is legal, safe and meets regulatory standards. Oversee financial and accounting administration invoices, processing of petty cash, checking transactions and undertaking reconciliation in line with academy financial procedures. Processing local payroll, ensuring systems are updated in an accurate and timely manner. Liaise with external stakeholders including parents/carers, local authorities to arrange visits, meetings to support the referrals and admissions process. Facilitate and co-ordinate the organisation of the new pupil admission and transition process including new starter pack and new pupil orientation. Work alongside and support the Regional Business Manager with the day-to-day administration queries. We are looking for someone who: Has some experience of leading teams and is confident taking a lead role in regard to specific processes / pieces of work with appropriate support if required. At all times will work collaboratively with relevant colleagues to fulfil the requirements of the role and contribute positively to the effective running of the administration function within the school. Has proven experience in multitasking and who is highly skilled and proficient in the use of Microsoft Office, Excel & Word. Has excellent time management and prioritisation skills in order to manage a varied and busy workload to meet deadlines. Have experience of overseeing payroll and other human resource / employee relations functions. Demonstrate flexibility and resilience to respond to the changing needs of those who we support. Have a strong "can do" attitude. Above all, we provide a supportive and collaborative working environment where you can flourish in your career and feel incredibly rewarded by helping those who need it most. If you want to progress in your career and to have a job for life, Aspris Children's Services will help you there. Aspris is committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with Disclosure & Barring Service and at least 2 references which cover the last 3 years; for all our services we will request references from where you have worked with either Children or Vulnerable Adults. Please be advised that references may be requested prior to interview for roles within our Schools. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Customer Success Manager Application Deadline: 30 May 2026 Department: Customer Success Employment Type: Permanent - Full Time Location: United Kingdom Reporting To: Ingrid Description We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. This role plays a key part in building long-term customer relationships, ensuring ongoing satisfaction, and driving product adoption. The ideal candidate brings strong communication skills, a customer-centric mindset, and a genuine passion for helping customers achieve their goals. This role is designed to evolve over time, offering opportunities to expand scope, take on additional responsibilities, and gain exposure to more strategic initiatives based on performance and business needs. Key Responsibilities: Development and management of forecasting, customer engagement plans that will deliver business outcomes. Conducts customers business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes that ensure value realization. Work with the Sales Head of the region to develop and execute quarterly plans that improve adoption, customer satisfaction and renewals across the region. Develop and maintain customer program reporting to communicate progress and to help govern the relationship with customers and Fluent Leadership - with specific expertise around implementation and best practices Develop deep relationships with key decision makers and executive sponsors. Responsible for knowledge management, best practices and leading business enablement strategies specific to Fluent value proposition. Assist customers with transformational change by facilitating and coordinating cross functional involvement. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. These plans should: Ensure deep adoption of both products and features Increase the customer's usage of their contracted cloud applications up to and beyond the entitlements that they have. Track SLA performance and overall customer satisfaction and health Maintain a close working relationship with other regional business teams (Sales managers, Channel Managers, Marketing, support personnel and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts. Develop and maintain close working relationships with Partners engaged with assigned accounts to insure effective account relationships and deliverables. Work with partner and customer during deployment to ensure the best outcome for all parties. Drive successful renewals (including accurate forecasting of renewals) and using in depth knowledge of customers, drive growth opportunities in partnership with assigned Account Executives. Facilitate regular business reviews with customer, Account team, and broader executive team members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen relationships. Skills, Knowledge & Expertise: 5+ years of experience in Customer Success or equivalent retention focused role. Strong understanding of the retail industry. Degree in Business Administration, Information Technology, or a related field preferred. Demonstrated ability to manage in a dynamic, fast paced environment. Exceptional ability to engage and communicate with customers, actively listen for feedback, and lead challenging conversations with customers toward positive outcomes. Ability to interact with customers at a C level and quickly restore confidence in "escalation" situations. Business oriented mindset. Strong analytical capability, able to identifying high-impact solutions to identified customer problems, as well as proactively solving potential issues before they become problems for the customer. Ability to collaborate cross-functionally and engage resources both within and outside of your direct control to move efforts forward in support of a common goal for the business. Be part of managing change experience in developing scalable workflows that can be implemented globally. Deep interest in understanding technical and functional capabilities and connecting them to the value they provide to customers, along with a strong ability and desire to comprehend technical issues. Job Benefits: Flexibility: Work on your terms, when and where it suits you, while embodying our company culture. Flexible and supportive leave policies: Including generous paid parental leave and paid leave for your birthday so you can celebrate you. Culture is key: We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment. Advance your career: We invest in your future by providing an allowance to help accelerate your learning and professional development. Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).
Jan 19, 2026
Full time
Customer Success Manager Application Deadline: 30 May 2026 Department: Customer Success Employment Type: Permanent - Full Time Location: United Kingdom Reporting To: Ingrid Description We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. This role plays a key part in building long-term customer relationships, ensuring ongoing satisfaction, and driving product adoption. The ideal candidate brings strong communication skills, a customer-centric mindset, and a genuine passion for helping customers achieve their goals. This role is designed to evolve over time, offering opportunities to expand scope, take on additional responsibilities, and gain exposure to more strategic initiatives based on performance and business needs. Key Responsibilities: Development and management of forecasting, customer engagement plans that will deliver business outcomes. Conducts customers business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes that ensure value realization. Work with the Sales Head of the region to develop and execute quarterly plans that improve adoption, customer satisfaction and renewals across the region. Develop and maintain customer program reporting to communicate progress and to help govern the relationship with customers and Fluent Leadership - with specific expertise around implementation and best practices Develop deep relationships with key decision makers and executive sponsors. Responsible for knowledge management, best practices and leading business enablement strategies specific to Fluent value proposition. Assist customers with transformational change by facilitating and coordinating cross functional involvement. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts. These plans should: Ensure deep adoption of both products and features Increase the customer's usage of their contracted cloud applications up to and beyond the entitlements that they have. Track SLA performance and overall customer satisfaction and health Maintain a close working relationship with other regional business teams (Sales managers, Channel Managers, Marketing, support personnel and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts. Develop and maintain close working relationships with Partners engaged with assigned accounts to insure effective account relationships and deliverables. Work with partner and customer during deployment to ensure the best outcome for all parties. Drive successful renewals (including accurate forecasting of renewals) and using in depth knowledge of customers, drive growth opportunities in partnership with assigned Account Executives. Facilitate regular business reviews with customer, Account team, and broader executive team members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen relationships. Skills, Knowledge & Expertise: 5+ years of experience in Customer Success or equivalent retention focused role. Strong understanding of the retail industry. Degree in Business Administration, Information Technology, or a related field preferred. Demonstrated ability to manage in a dynamic, fast paced environment. Exceptional ability to engage and communicate with customers, actively listen for feedback, and lead challenging conversations with customers toward positive outcomes. Ability to interact with customers at a C level and quickly restore confidence in "escalation" situations. Business oriented mindset. Strong analytical capability, able to identifying high-impact solutions to identified customer problems, as well as proactively solving potential issues before they become problems for the customer. Ability to collaborate cross-functionally and engage resources both within and outside of your direct control to move efforts forward in support of a common goal for the business. Be part of managing change experience in developing scalable workflows that can be implemented globally. Deep interest in understanding technical and functional capabilities and connecting them to the value they provide to customers, along with a strong ability and desire to comprehend technical issues. Job Benefits: Flexibility: Work on your terms, when and where it suits you, while embodying our company culture. Flexible and supportive leave policies: Including generous paid parental leave and paid leave for your birthday so you can celebrate you. Culture is key: We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment. Advance your career: We invest in your future by providing an allowance to help accelerate your learning and professional development. Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).
About Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Customer Success Manager Summary The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers' business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers' strategic goals. What You'll Do Be the client advocate and product specialist for assigned customers. Develop and implement scalable methods for communicating best practices to customers. Identify at risk accounts and take appropriate action and/or escalate as needed. Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise. Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution. Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers. Regularly monitor customer health and communicate results with regional sales, support, and renewals teams. Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Work closely with customers on renewal during the Customer Journey for optimal retention. Create direct relationships with sales teams to drive expansions. Review client requests with technical support, product management, and regional sales teams and escalate as necessary. Schedule and conduct regular reviews with customers and communicate results. Develop, prepare, and nurture customers for advocacy. Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars. What You'll Bring BA/BS preferred or equivalent experience 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer Knowledge of privilege access management and cybersecurity best practices Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions Competency with Salesforce and Customer Success Management platforms Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment Excellent verbal and written communication skills Bonus if you Have Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. Why work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affimative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Jan 19, 2026
Full time
About Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Customer Success Manager Summary The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers' business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers' strategic goals. What You'll Do Be the client advocate and product specialist for assigned customers. Develop and implement scalable methods for communicating best practices to customers. Identify at risk accounts and take appropriate action and/or escalate as needed. Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise. Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution. Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers. Regularly monitor customer health and communicate results with regional sales, support, and renewals teams. Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Work closely with customers on renewal during the Customer Journey for optimal retention. Create direct relationships with sales teams to drive expansions. Review client requests with technical support, product management, and regional sales teams and escalate as necessary. Schedule and conduct regular reviews with customers and communicate results. Develop, prepare, and nurture customers for advocacy. Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars. What You'll Bring BA/BS preferred or equivalent experience 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer Knowledge of privilege access management and cybersecurity best practices Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions Competency with Salesforce and Customer Success Management platforms Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment Excellent verbal and written communication skills Bonus if you Have Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. Why work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affimative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Job Description Senior Specialist Regulatory Affairs Europe We are an international network on the leading-edge of healthcare breakthroughs that help provide new, reliable, and compliant medical products, practices and solutions to the world. We have a new, exciting opportunity for an Associate Liaison Regulatory Affairs (Senior Specialist) to be based in Brussels (BE), Oss (NL) or London (UK).As an Associate Liaison, you will provide procedural, administrative, and planning support for new Oncology marketing authorization applications and variation submissions in the EU, UK, Switzerland, and non-EU SEE countries under supervision from the (Senior) Principal Scientist of Regulatory Affairs. You will work on products approved through Centralized and Decentralized/MRP procedures , collaborating with the (Senior) Principal Scientist and cross-functional teams. Our department Regulatory Affairs Europe is part of Global Regulatory Affairs and Clinical Safety (GRACS). In GRACS we are always striving for operational excellence. We cover a wide range of activities related to getting products and keeping them on the market. The health authority is our most important stakeholder; our end goal is to ensure innovative medicines reach patients. Our large portfolio in Oncology includes medicinal products at all stages of the marketing authorization's life cycle and span several therapeutic indications. Activities are numerous and the dedication and commitment of the team is very rewarding. Our portfolio provides the chance to learn something new every day! What You'll Do Administrative support: Provides administrative support during filling and review of new product registrations and post-approval submissions (variations, CHMP referrals, Agency commitments etc.) in the EU and the UK, Switzerland, and non-EU SEE countries Coordinate submissions : Plan and coordinate regulatory submissions to ensure timely delivery. Prepare Module 1 : Draft and organize regional administrative documents and liaise with internal teams for completeness and accuracy. Collaborate cross-functionally : Work closely with Regulatory Operations and Country RA Managers to establish submission timelines and align on submission strategy and execution. Manage translations : For centralized procedures, oversee translation processes to meet EMA requirements. Artwork development: Coordinates new product artwork development and/or artwork updates implementation. Maintain compliance : Keep regulatory databases updated and ensure adherence to EU legislation and procedural requirements. Contribute to projects : Act as a subject matter expert in workstreams and process improvement initiatives. What We're Looking For University degree in life sciences or related field. Several years of experience in the pharmaceutical industry with knowledge of drug development and approval processes. Strong organizational and project management abilities with the ability to manage multiple tasks and to prioritize them efficiently. Excellent written and verbal communication in English. Familiarity with EU regulatory procedures (CP, DCP, MRP) and Module 1 requirements. Ability to work in an international environment and coordinate multiple stakeholders. Detail-oriented with strong document review and QC skills. Proactive, solution-oriented, and eager to contribute to process improvements. Willingness to travel up to 5% for job-related activities. Required Skills: Accountability, Adaptability, Audits Compliance, Detail-Oriented, Documentations, Drug Regulatory Affairs, Employee Training Programs, EU Regulations, Foreign Policy, Global Communications, Mentorship, New Product Development, Oncology, Pharmaceutical Regulatory Affairs, Pharmacovigilance, Process Improvements, Project Management, Public Administration, Regulatory Affairs Management, Regulatory Compliance, Regulatory Operations, Regulatory Strategy Development, Regulatory Submissions Preferred Skills: Current Employees applyCurrent Contingent Workers apply Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 01/31/2026 A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Jan 19, 2026
Full time
Job Description Senior Specialist Regulatory Affairs Europe We are an international network on the leading-edge of healthcare breakthroughs that help provide new, reliable, and compliant medical products, practices and solutions to the world. We have a new, exciting opportunity for an Associate Liaison Regulatory Affairs (Senior Specialist) to be based in Brussels (BE), Oss (NL) or London (UK).As an Associate Liaison, you will provide procedural, administrative, and planning support for new Oncology marketing authorization applications and variation submissions in the EU, UK, Switzerland, and non-EU SEE countries under supervision from the (Senior) Principal Scientist of Regulatory Affairs. You will work on products approved through Centralized and Decentralized/MRP procedures , collaborating with the (Senior) Principal Scientist and cross-functional teams. Our department Regulatory Affairs Europe is part of Global Regulatory Affairs and Clinical Safety (GRACS). In GRACS we are always striving for operational excellence. We cover a wide range of activities related to getting products and keeping them on the market. The health authority is our most important stakeholder; our end goal is to ensure innovative medicines reach patients. Our large portfolio in Oncology includes medicinal products at all stages of the marketing authorization's life cycle and span several therapeutic indications. Activities are numerous and the dedication and commitment of the team is very rewarding. Our portfolio provides the chance to learn something new every day! What You'll Do Administrative support: Provides administrative support during filling and review of new product registrations and post-approval submissions (variations, CHMP referrals, Agency commitments etc.) in the EU and the UK, Switzerland, and non-EU SEE countries Coordinate submissions : Plan and coordinate regulatory submissions to ensure timely delivery. Prepare Module 1 : Draft and organize regional administrative documents and liaise with internal teams for completeness and accuracy. Collaborate cross-functionally : Work closely with Regulatory Operations and Country RA Managers to establish submission timelines and align on submission strategy and execution. Manage translations : For centralized procedures, oversee translation processes to meet EMA requirements. Artwork development: Coordinates new product artwork development and/or artwork updates implementation. Maintain compliance : Keep regulatory databases updated and ensure adherence to EU legislation and procedural requirements. Contribute to projects : Act as a subject matter expert in workstreams and process improvement initiatives. What We're Looking For University degree in life sciences or related field. Several years of experience in the pharmaceutical industry with knowledge of drug development and approval processes. Strong organizational and project management abilities with the ability to manage multiple tasks and to prioritize them efficiently. Excellent written and verbal communication in English. Familiarity with EU regulatory procedures (CP, DCP, MRP) and Module 1 requirements. Ability to work in an international environment and coordinate multiple stakeholders. Detail-oriented with strong document review and QC skills. Proactive, solution-oriented, and eager to contribute to process improvements. Willingness to travel up to 5% for job-related activities. Required Skills: Accountability, Adaptability, Audits Compliance, Detail-Oriented, Documentations, Drug Regulatory Affairs, Employee Training Programs, EU Regulations, Foreign Policy, Global Communications, Mentorship, New Product Development, Oncology, Pharmaceutical Regulatory Affairs, Pharmacovigilance, Process Improvements, Project Management, Public Administration, Regulatory Affairs Management, Regulatory Compliance, Regulatory Operations, Regulatory Strategy Development, Regulatory Submissions Preferred Skills: Current Employees applyCurrent Contingent Workers apply Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 01/31/2026 A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. The Lead Programme Manager will be responsible for the day-to-day management of the Learning Implementation team, a group of 5-6 individuals who are geographically spread across the UK. They will be responsible for the strategic sourcing and management of various external suppliers including venues, facilitators, licenses and event production and, together with the other team leads, will manage the book of work (and relative prioritisation) for learning across the Stream; with audiences of 3,600 learners and covering both in person and virtual learning. The Lead Programme Manager will own the effective delivery, prioritisation, and execution of the Audit L&D calendar of events, including early in careers, post qualified learning, US, FS and other sectors curricula, ensuring learning is implemented effectively, in an efficient and standardised manner. They will work closely with colleagues across the L&D team, particularly the Audit L&D Operations team and the Leadership Team (LT). It is expected that any successful candidate has a working knowledge of Audit and the associated regulatory environment and practical experience of learning implementation is a must for the role. Strong project management, an ability to work with and influence and variety of stakeholders, and a focus on continuous improvement are also key for the role. Learning experience should be a top priority for any successful candidate. The successful candidate can be based anywhere in the UK. Regional candidates are welcomed. Travel to the London office, where Audit Stream L&D is based, as well as some travel to other offices and external venues, will be required. Certain support on courses will require residential stays. This role is a fixed term contract for eighteen months. You will be responsible for: Strategic sourcing and management of various external suppliers ensuring that service level agreements are established the serve business needs effectively and in a commercially viable way Owning the implementation aspects of all programmes and projects, including tracking, risk management and reporting and overseeing the coordination of learning logistics as needed to support the delivery of the book of work Building and maintaining key strategic supplier relationships Communicate effectively with the L&D team and other central teams such as Procurement, Finance, IT and Facilities, ensuring relevant matters are drawn to their attention on a timely basis Establishing the learning implementation strategy to optimise ways of working across the team and deliver effective learner experience Driving the transformation of learning implementation through standardisation, automation and optimisation as appropriate to future proof operations for the team - working closely with the Operations Manager and LT on this key project for the coming period Leveraging practical learning implementation experience and working knowledge of audit and the regulatory environment to bring best practice implementation to Audit Stream L&D Managing the day-to-day activities within the Learning Implementation team, providing coaching and leadership to others in the team as needed Working with and across the horizontal team as needed to support appropriate delivery of our book of work and provide the best learning experience possible Collaborating with other teams within BDO, such as Procurement, Finance, IT and Facilities to support effective delivery Providing onsite project management support for programmes as appropriate Bringing fresh ideas to the business to support effective learning solutions Leading on various transformation projects in Learning Implementation to support standardisation, automation and optimisation with our processes (as appropriate) You'll be someone with: Current experience working as a Manager (or equivalent) with a strong knowledge of learning and development and best practice implementation Experience of working with and across the horizontal business partnering, design and delivery teams Enhanced knowledge of working with suppliers, ensuring value-for-money and operational excellence in delivery against agreed SLAs A strong working knowledge of Audit and the associated regulatory environment A proven track record of transformation (including simplification and automation processes) and bringing about continuous improvement to / within existing processes Experience of working with other teams within an organisation; Procurement, Finance, IT, Facilities etc is favourable A working knowledge of Workday (our LMS) would be beneficial but is not essential Strong project management skills (and associated tools knowledge) Exceptional communications skills, with and across numerous grades in any organisation Strong and evident experience of leading a team which are geographically spread across the UK would be advantageous Experience of evident budgetary management would also be advantageous but is not essential We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. The Lead Programme Manager will be responsible for the day-to-day management of the Learning Implementation team, a group of 5-6 individuals who are geographically spread across the UK. They will be responsible for the strategic sourcing and management of various external suppliers including venues, facilitators, licenses and event production and, together with the other team leads, will manage the book of work (and relative prioritisation) for learning across the Stream; with audiences of 3,600 learners and covering both in person and virtual learning. The Lead Programme Manager will own the effective delivery, prioritisation, and execution of the Audit L&D calendar of events, including early in careers, post qualified learning, US, FS and other sectors curricula, ensuring learning is implemented effectively, in an efficient and standardised manner. They will work closely with colleagues across the L&D team, particularly the Audit L&D Operations team and the Leadership Team (LT). It is expected that any successful candidate has a working knowledge of Audit and the associated regulatory environment and practical experience of learning implementation is a must for the role. Strong project management, an ability to work with and influence and variety of stakeholders, and a focus on continuous improvement are also key for the role. Learning experience should be a top priority for any successful candidate. The successful candidate can be based anywhere in the UK. Regional candidates are welcomed. Travel to the London office, where Audit Stream L&D is based, as well as some travel to other offices and external venues, will be required. Certain support on courses will require residential stays. This role is a fixed term contract for eighteen months. You will be responsible for: Strategic sourcing and management of various external suppliers ensuring that service level agreements are established the serve business needs effectively and in a commercially viable way Owning the implementation aspects of all programmes and projects, including tracking, risk management and reporting and overseeing the coordination of learning logistics as needed to support the delivery of the book of work Building and maintaining key strategic supplier relationships Communicate effectively with the L&D team and other central teams such as Procurement, Finance, IT and Facilities, ensuring relevant matters are drawn to their attention on a timely basis Establishing the learning implementation strategy to optimise ways of working across the team and deliver effective learner experience Driving the transformation of learning implementation through standardisation, automation and optimisation as appropriate to future proof operations for the team - working closely with the Operations Manager and LT on this key project for the coming period Leveraging practical learning implementation experience and working knowledge of audit and the regulatory environment to bring best practice implementation to Audit Stream L&D Managing the day-to-day activities within the Learning Implementation team, providing coaching and leadership to others in the team as needed Working with and across the horizontal team as needed to support appropriate delivery of our book of work and provide the best learning experience possible Collaborating with other teams within BDO, such as Procurement, Finance, IT and Facilities to support effective delivery Providing onsite project management support for programmes as appropriate Bringing fresh ideas to the business to support effective learning solutions Leading on various transformation projects in Learning Implementation to support standardisation, automation and optimisation with our processes (as appropriate) You'll be someone with: Current experience working as a Manager (or equivalent) with a strong knowledge of learning and development and best practice implementation Experience of working with and across the horizontal business partnering, design and delivery teams Enhanced knowledge of working with suppliers, ensuring value-for-money and operational excellence in delivery against agreed SLAs A strong working knowledge of Audit and the associated regulatory environment A proven track record of transformation (including simplification and automation processes) and bringing about continuous improvement to / within existing processes Experience of working with other teams within an organisation; Procurement, Finance, IT, Facilities etc is favourable A working knowledge of Workday (our LMS) would be beneficial but is not essential Strong project management skills (and associated tools knowledge) Exceptional communications skills, with and across numerous grades in any organisation Strong and evident experience of leading a team which are geographically spread across the UK would be advantageous Experience of evident budgetary management would also be advantageous but is not essential We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Waterside District 333 Waterside Dr Norfolk, VA 23510, USA Description Norfolk's premier dining and entertainment district is a central place where you can hang out, dine and relax with your whole family. Waterside District features the best of national, regional and local restaurants and offers live music, festivals and more. Located in the heart of the central business district and adjacent to the City of Norfolk's world-class waterfront and festival site, Waterside District is a central gathering place for local residents and visitors. Production Manager Responsibilities include, but are not limited to: Maintain a budget and schedule for configuring, installing, troubleshooting, repairing, and providing end-user support for all control systems; including sound and lighting, televisions, peripherals, speakers, LCD displays, amplifiers, RF equipment, Ethernet hardware, cabling systems, control system hardware and related software. Follow accounting procedures for all artist payments Provide adequate tech coverage for daily operations Create monthly schedules for tech staff Collaborate with team members to determine event specific needs Strong relationships with all local/regional entertainment agencies Producing pre game activation and events Advancing national acts & coordinating w/ all internal teams Fulfillment of rider requirements, saving money where possible (negotiation) Hiring of all production for the event Oversight/management of production/concert operations - Manage entertainment and production to budget Budget for materials and troubleshoot state of the art sound, lighting, and display systems Create and maintain Entertainment equipment budget for inventory; replacements parts and/or inventory requests Verify you are keeping all equipment is fully operational; replace/repair/clean when necessary, create keep and maintain maintenance/ repair logs Maintain and assist in all back of house Entertainment systems including conference rooms and venues Assist in LED maintenance arrangements Adhere to established department and property policies and procedures regarding guest service standards This is a non uniformed position, which requires the team member follow non uniformed appearance standards while on duty Work flexible hours including evenings, overnights, weekends, and holidays Production Manager Qualifications Minimum of 2 years' experience in AV Ability to assume responsibility for independent/self directed action Must have strong time management skills Ability to effectively work independently and as part of a team Ability to share or divide attention among several ongoing activities, projects or assignments Ability to interpret and explain company policies and procedures to others Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies Ability to identify circumstances or incidents that require the notification and approval of others Technical/Production Skills - Strong background in audio, live audio mixing, bands, mixing for television broadcasts, events, etc. Strong background in video - Video switching (TD), Camera experience, Media players, Maintaining media Lighting skills - Familiar with lighting systems such as Light Jockey, Grand MA, Hog, Chauvet, etc. Fluent with common software & operating systems Knowledge of TV Networks and operations of TV Networks Broad variety of tasks and deadlines requires a flexible and irregular work schedule The Production Manager position requires the ability to perform the following: Carrying, lifting, pushing and/or pulling items weighing up to pounds Frequently standing up and moving about the facility Frequently handling objects and equipment to maintain the facility Frequently bending, stooping, kneeling, climbing and crawling Ability to work in an environment with exposure to bright lights and loud noises Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Jan 19, 2026
Full time
Waterside District 333 Waterside Dr Norfolk, VA 23510, USA Description Norfolk's premier dining and entertainment district is a central place where you can hang out, dine and relax with your whole family. Waterside District features the best of national, regional and local restaurants and offers live music, festivals and more. Located in the heart of the central business district and adjacent to the City of Norfolk's world-class waterfront and festival site, Waterside District is a central gathering place for local residents and visitors. Production Manager Responsibilities include, but are not limited to: Maintain a budget and schedule for configuring, installing, troubleshooting, repairing, and providing end-user support for all control systems; including sound and lighting, televisions, peripherals, speakers, LCD displays, amplifiers, RF equipment, Ethernet hardware, cabling systems, control system hardware and related software. Follow accounting procedures for all artist payments Provide adequate tech coverage for daily operations Create monthly schedules for tech staff Collaborate with team members to determine event specific needs Strong relationships with all local/regional entertainment agencies Producing pre game activation and events Advancing national acts & coordinating w/ all internal teams Fulfillment of rider requirements, saving money where possible (negotiation) Hiring of all production for the event Oversight/management of production/concert operations - Manage entertainment and production to budget Budget for materials and troubleshoot state of the art sound, lighting, and display systems Create and maintain Entertainment equipment budget for inventory; replacements parts and/or inventory requests Verify you are keeping all equipment is fully operational; replace/repair/clean when necessary, create keep and maintain maintenance/ repair logs Maintain and assist in all back of house Entertainment systems including conference rooms and venues Assist in LED maintenance arrangements Adhere to established department and property policies and procedures regarding guest service standards This is a non uniformed position, which requires the team member follow non uniformed appearance standards while on duty Work flexible hours including evenings, overnights, weekends, and holidays Production Manager Qualifications Minimum of 2 years' experience in AV Ability to assume responsibility for independent/self directed action Must have strong time management skills Ability to effectively work independently and as part of a team Ability to share or divide attention among several ongoing activities, projects or assignments Ability to interpret and explain company policies and procedures to others Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies Ability to identify circumstances or incidents that require the notification and approval of others Technical/Production Skills - Strong background in audio, live audio mixing, bands, mixing for television broadcasts, events, etc. Strong background in video - Video switching (TD), Camera experience, Media players, Maintaining media Lighting skills - Familiar with lighting systems such as Light Jockey, Grand MA, Hog, Chauvet, etc. Fluent with common software & operating systems Knowledge of TV Networks and operations of TV Networks Broad variety of tasks and deadlines requires a flexible and irregular work schedule The Production Manager position requires the ability to perform the following: Carrying, lifting, pushing and/or pulling items weighing up to pounds Frequently standing up and moving about the facility Frequently handling objects and equipment to maintain the facility Frequently bending, stooping, kneeling, climbing and crawling Ability to work in an environment with exposure to bright lights and loud noises Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We re looking for an Account Manager to join CT Fire Protection, part of the Complii Group. The role can be based anywhere in the East Midlands, but helpful if you are close to Nottingham, Leicester or Derby. This role is split between managing existing regional and small accounts and winning new business, with a strong focus on growing maintenance, monitoring and small works. It s a field-based, hybrid role offering real autonomy and long-term career potential. What s in it for you? We offer a salary of £55,000 £65,000 per annum, with an OTE of 50% of your salary through an uncapped commission scheme and a car allowance. You ll play a vital role in supporting operational teams, influencing supplier performance, and contributing to continuous improvement. In addition, we offer 25 days holiday (plus bank holidays), your birthday off, and a company pension. Here s a look at some of the things you ll be doing: • Manage and grow a portfolio of existing regional and small accounts, acting as their main point of contact and representing the business professionally across all customer interactions • Retain and renew maintenance and monitoring contracts while protecting margin, service quality and long-term customer relationships across your assigned territory • Identify and convert opportunities for upgrades, additions, small works and installations by understanding customer needs, site requirements and compliance obligations • Win new business alongside managing existing accounts, helping grow the territory profitably while building a strong and sustainable pipeline for the future Can you show experience in some of these areas: • Account management or sales within fire protection, sprinklers, fire safety or life safety systems in a field-based or regional role environment • Managing renewals, margins and long-term customer relationships with a strong focus on retention, service quality and consistent revenue growth • Strong technical understanding of fire sprinkler systems and fire safety compliance requirements within regulated and audited environments • Experience using CRM systems to manage pipelines, renewals and sales activity accurately while supporting forecasting and performance reporting Do you see yourself reflected in the description above? If so, we encourage you to apply today. Unsure if you tick every box? Don t let that stop you we value potential, ambition and transferable experience. Introducing our organisation: CT Fire Protection offer coverage across the UK and specialise in Fire Sprinkler Systems and Fire Pumps, Dry and Wet risers, Fire Hydrants and Fire Hose Reels.
Jan 19, 2026
Full time
We re looking for an Account Manager to join CT Fire Protection, part of the Complii Group. The role can be based anywhere in the East Midlands, but helpful if you are close to Nottingham, Leicester or Derby. This role is split between managing existing regional and small accounts and winning new business, with a strong focus on growing maintenance, monitoring and small works. It s a field-based, hybrid role offering real autonomy and long-term career potential. What s in it for you? We offer a salary of £55,000 £65,000 per annum, with an OTE of 50% of your salary through an uncapped commission scheme and a car allowance. You ll play a vital role in supporting operational teams, influencing supplier performance, and contributing to continuous improvement. In addition, we offer 25 days holiday (plus bank holidays), your birthday off, and a company pension. Here s a look at some of the things you ll be doing: • Manage and grow a portfolio of existing regional and small accounts, acting as their main point of contact and representing the business professionally across all customer interactions • Retain and renew maintenance and monitoring contracts while protecting margin, service quality and long-term customer relationships across your assigned territory • Identify and convert opportunities for upgrades, additions, small works and installations by understanding customer needs, site requirements and compliance obligations • Win new business alongside managing existing accounts, helping grow the territory profitably while building a strong and sustainable pipeline for the future Can you show experience in some of these areas: • Account management or sales within fire protection, sprinklers, fire safety or life safety systems in a field-based or regional role environment • Managing renewals, margins and long-term customer relationships with a strong focus on retention, service quality and consistent revenue growth • Strong technical understanding of fire sprinkler systems and fire safety compliance requirements within regulated and audited environments • Experience using CRM systems to manage pipelines, renewals and sales activity accurately while supporting forecasting and performance reporting Do you see yourself reflected in the description above? If so, we encourage you to apply today. Unsure if you tick every box? Don t let that stop you we value potential, ambition and transferable experience. Introducing our organisation: CT Fire Protection offer coverage across the UK and specialise in Fire Sprinkler Systems and Fire Pumps, Dry and Wet risers, Fire Hydrants and Fire Hose Reels.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. The Lead Programme Manager will be responsible for the day-to-day management of the Learning Implementation team, a group of 5-6 individuals who are geographically spread across the UK. They will be responsible for the strategic sourcing and management of various external suppliers including venues, facilitators, licenses and event production and, together with the other team leads, will manage the book of work (and relative prioritisation) for learning across the Stream; with audiences of 3,600 learners and covering both in person and virtual learning. The Lead Programme Manager will own the effective delivery, prioritisation, and execution of the Audit L&D calendar of events, including early in careers, post qualified learning, US, FS and other sectors curricula, ensuring learning is implemented effectively, in an efficient and standardised manner. They will work closely with colleagues across the L&D team, particularly the Audit L&D Operations team and the Leadership Team (LT). It is expected that any successful candidate has a working knowledge of Audit and the associated regulatory environment and practical experience of learning implementation is a must for the role. Strong project management, an ability to work with and influence and variety of stakeholders, and a focus on continuous improvement are also key for the role. Learning experience should be a top priority for any successful candidate. The successful candidate can be based anywhere in the UK. Regional candidates are welcomed. Travel to the London office, where Audit Stream L&D is based, as well as some travel to other offices and external venues, will be required. Certain support on courses will require residential stays. This role is a fixed term contract for eighteen months. You will be responsible for: Strategic sourcing and management of various external suppliers ensuring that service level agreements are established the serve business needs effectively and in a commercially viable way Owning the implementation aspects of all programmes and projects, including tracking, risk management and reporting and overseeing the coordination of learning logistics as needed to support the delivery of the book of work Building and maintaining key strategic supplier relationships Communicate effectively with the L&D team and other central teams such as Procurement, Finance, IT and Facilities, ensuring relevant matters are drawn to their attention on a timely basis Establishing the learning implementation strategy to optimise ways of working across the team and deliver effective learner experience Driving the transformation of learning implementation through standardisation, automation and optimisation as appropriate to future proof operations for the team - working closely with the Operations Manager and LT on this key project for the coming period Leveraging practical learning implementation experience and working knowledge of audit and the regulatory environment to bring best practice implementation to Audit Stream L&D Managing the day-to-day activities within the Learning Implementation team, providing coaching and leadership to others in the team as needed Working with and across the horizontal team as needed to support appropriate delivery of our book of work and provide the best learning experience possible Collaborating with other teams within BDO, such as Procurement, Finance, IT and Facilities to support effective delivery Providing onsite project management support for programmes as appropriate Bringing fresh ideas to the business to support effective learning solutions Leading on various transformation projects in Learning Implementation to support standardisation, automation and optimisation with our processes (as appropriate) You'll be someone with: Current experience working as a Manager (or equivalent) with a strong knowledge of learning and development and best practice implementation Experience of working with and across the horizontal business partnering, design and delivery teams Enhanced knowledge of working with suppliers, ensuring value-for-money and operational excellence in delivery against agreed SLAs A strong working knowledge of Audit and the associated regulatory environment A proven track record of transformation (including simplification and automation processes) and bringing about continuous improvement to / within existing processes Experience of working with other teams within an organisation; Procurement, Finance, IT, Facilities etc is favourable A working knowledge of Workday (our LMS) would be beneficial but is not essential Strong project management skills (and associated tools knowledge) Exceptional communications skills, with and across numerous grades in any organisation Strong and evident experience of leading a team which are geographically spread across the UK would be advantageous Experience of evident budgetary management would also be advantageous but is not essential We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. The Lead Programme Manager will be responsible for the day-to-day management of the Learning Implementation team, a group of 5-6 individuals who are geographically spread across the UK. They will be responsible for the strategic sourcing and management of various external suppliers including venues, facilitators, licenses and event production and, together with the other team leads, will manage the book of work (and relative prioritisation) for learning across the Stream; with audiences of 3,600 learners and covering both in person and virtual learning. The Lead Programme Manager will own the effective delivery, prioritisation, and execution of the Audit L&D calendar of events, including early in careers, post qualified learning, US, FS and other sectors curricula, ensuring learning is implemented effectively, in an efficient and standardised manner. They will work closely with colleagues across the L&D team, particularly the Audit L&D Operations team and the Leadership Team (LT). It is expected that any successful candidate has a working knowledge of Audit and the associated regulatory environment and practical experience of learning implementation is a must for the role. Strong project management, an ability to work with and influence and variety of stakeholders, and a focus on continuous improvement are also key for the role. Learning experience should be a top priority for any successful candidate. The successful candidate can be based anywhere in the UK. Regional candidates are welcomed. Travel to the London office, where Audit Stream L&D is based, as well as some travel to other offices and external venues, will be required. Certain support on courses will require residential stays. This role is a fixed term contract for eighteen months. You will be responsible for: Strategic sourcing and management of various external suppliers ensuring that service level agreements are established the serve business needs effectively and in a commercially viable way Owning the implementation aspects of all programmes and projects, including tracking, risk management and reporting and overseeing the coordination of learning logistics as needed to support the delivery of the book of work Building and maintaining key strategic supplier relationships Communicate effectively with the L&D team and other central teams such as Procurement, Finance, IT and Facilities, ensuring relevant matters are drawn to their attention on a timely basis Establishing the learning implementation strategy to optimise ways of working across the team and deliver effective learner experience Driving the transformation of learning implementation through standardisation, automation and optimisation as appropriate to future proof operations for the team - working closely with the Operations Manager and LT on this key project for the coming period Leveraging practical learning implementation experience and working knowledge of audit and the regulatory environment to bring best practice implementation to Audit Stream L&D Managing the day-to-day activities within the Learning Implementation team, providing coaching and leadership to others in the team as needed Working with and across the horizontal team as needed to support appropriate delivery of our book of work and provide the best learning experience possible Collaborating with other teams within BDO, such as Procurement, Finance, IT and Facilities to support effective delivery Providing onsite project management support for programmes as appropriate Bringing fresh ideas to the business to support effective learning solutions Leading on various transformation projects in Learning Implementation to support standardisation, automation and optimisation with our processes (as appropriate) You'll be someone with: Current experience working as a Manager (or equivalent) with a strong knowledge of learning and development and best practice implementation Experience of working with and across the horizontal business partnering, design and delivery teams Enhanced knowledge of working with suppliers, ensuring value-for-money and operational excellence in delivery against agreed SLAs A strong working knowledge of Audit and the associated regulatory environment A proven track record of transformation (including simplification and automation processes) and bringing about continuous improvement to / within existing processes Experience of working with other teams within an organisation; Procurement, Finance, IT, Facilities etc is favourable A working knowledge of Workday (our LMS) would be beneficial but is not essential Strong project management skills (and associated tools knowledge) Exceptional communications skills, with and across numerous grades in any organisation Strong and evident experience of leading a team which are geographically spread across the UK would be advantageous Experience of evident budgetary management would also be advantageous but is not essential We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you're looking for in your career, you'll find it here at MWL. After applying via NHS Jobs, your submitted application will be imported into our preferred third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to the trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Job overview An exciting and challenging opportunity has become available for an Appointments / Call Centre Officer within Patient Booking Services. The post holder will be responsible for providing clerical and administrative support to the department. You will work closely with a wide range of staff across the Organisation, including other hospitals, GP services and mainly, our patients. Previous applicants need not apply Main duties of the job To co ordinate the booking of outpatient appointments for Medical/Surgical specialties across MWL Teaching Hospital NHS Trust. To schedule appointments ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution. The Appointments Department provides an operational service for MWL NHS Trust and other external Trusts. The Appointments department co ordinates the outpatient appointment bookings for all specialties. This data is captured on a variety of computerised systems. Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Detailed job description and main responsibilities KEY DUTIES Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code. To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co ordinator. Meet/liaise with Consultant's on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems. Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e referral. Liaise with Team Leader/Outpatient Manager and/or Directorate Manager's to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session. Book appointments using the PAS/NHS e referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics. Update the PAS system and NHS e referral with all information following patient referral triage with all special requirements. To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently. Order interpreters for patients attending outpatient clinics by e mail. To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution. Order all necessary equipment for appointments via Outpatient Managers by e mail. Responsible for informing the Radiology/Cardio Respiratory Department of additional clinics arranged. Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNA's to ensure dates are re booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity. Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patient's regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS. Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis. Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment. Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi Disciplinary Team guidelines and Department of Health guidelines. Book linked appointments foe ENT and Ophthalmology prior to appointment date. Complete data checks on computerised systems (PAS, NHS e referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc. Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis. ASI report managed independently within DOH guidelines for Paper Switch Off Compliance. Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates. Set up and amendments of clinic schedules on PAS system. Training/mentoring of staff on all roles within the Appointments Department. To ensure that all two week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e referral system. To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system. Organise and order stationary items as appropriate. Deal appropriately with concerns from staff in line with Trust policy. To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co ordinator. Participate in call centre rotation. Liaise with other hospitals both NHS and private, GP's, secretarial, clerical, wards, and cancer services. Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers. To work in a flexible manner in accordance with the Trust policy. Any other duties required by Line Manager. Qualifications Educated to GCSE level and/or equivalent qualification and/or equivalent experience. . click apply for full job details
Jan 19, 2026
Full time
We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you're looking for in your career, you'll find it here at MWL. After applying via NHS Jobs, your submitted application will be imported into our preferred third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to the trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Job overview An exciting and challenging opportunity has become available for an Appointments / Call Centre Officer within Patient Booking Services. The post holder will be responsible for providing clerical and administrative support to the department. You will work closely with a wide range of staff across the Organisation, including other hospitals, GP services and mainly, our patients. Previous applicants need not apply Main duties of the job To co ordinate the booking of outpatient appointments for Medical/Surgical specialties across MWL Teaching Hospital NHS Trust. To schedule appointments ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution. The Appointments Department provides an operational service for MWL NHS Trust and other external Trusts. The Appointments department co ordinates the outpatient appointment bookings for all specialties. This data is captured on a variety of computerised systems. Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Detailed job description and main responsibilities KEY DUTIES Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code. To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co ordinator. Meet/liaise with Consultant's on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems. Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e referral. Liaise with Team Leader/Outpatient Manager and/or Directorate Manager's to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session. Book appointments using the PAS/NHS e referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics. Update the PAS system and NHS e referral with all information following patient referral triage with all special requirements. To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently. Order interpreters for patients attending outpatient clinics by e mail. To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution. Order all necessary equipment for appointments via Outpatient Managers by e mail. Responsible for informing the Radiology/Cardio Respiratory Department of additional clinics arranged. Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNA's to ensure dates are re booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity. Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patient's regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS. Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis. Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment. Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi Disciplinary Team guidelines and Department of Health guidelines. Book linked appointments foe ENT and Ophthalmology prior to appointment date. Complete data checks on computerised systems (PAS, NHS e referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc. Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis. ASI report managed independently within DOH guidelines for Paper Switch Off Compliance. Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates. Set up and amendments of clinic schedules on PAS system. Training/mentoring of staff on all roles within the Appointments Department. To ensure that all two week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e referral system. To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system. Organise and order stationary items as appropriate. Deal appropriately with concerns from staff in line with Trust policy. To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co ordinator. Participate in call centre rotation. Liaise with other hospitals both NHS and private, GP's, secretarial, clerical, wards, and cancer services. Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers. To work in a flexible manner in accordance with the Trust policy. Any other duties required by Line Manager. Qualifications Educated to GCSE level and/or equivalent qualification and/or equivalent experience. . click apply for full job details
Operations Manager Rutgers UK seeks an Operations Manager to oversee the set up and smooth running of key operational services in a small, dynamic environment. This full-time role offers an excellent opportunity to manage and facilitate a variety of business functions, including human resources, finance, procurement, auditing, space management, health and safety, and other general projects. The ideal candidate thrives in complex and evolving settings, bringing a proactive and adaptable approach. Confident in both the hands-on detail of operations and the bigger strategic picture, balancing compliance, employee engagement, and process implementation. The position delivers business operations services, administrative functions, and managerial support to ensure efficient and cost-effective operational execution. It plays a vital role working with colleagues in, and aligned to, Rutgers UK, ensuring that appropriate contracts are entered into. Essential functions Provide hands-on operational support; this is not a purely strategic role and requires involvement in day-to-day activities, such as services, systems, and policy, including employee benefits, payroll, and expenses. Operational Support & Procurement Establish and manage the operational structure for Rutgers UK to ensure efficiency and productivity by streamlining workflows, solving problems, and driving continuous improvement. Assess internal expertise in functional areas, such as accounting, human resources, and workspace resources, and where needed, source and implement service delivery through managed service arrangements, including negotiating contracts with vendors and working with internal colleagues to ensure that the contracts managed are right for the current and projected size and requirements of Rutgers UK. Build, manage, and segment data within organizational structures and in compliance with regional laws. Provide leadership and oversight in the development or revision of Rutgers UK operation regulations and guidelines and ensure that objectives and operations meet the needs (or align with the policies) of Rutgers University and Rutgers Foundation. Manage, maintain, and ensure that Rutgers UK policies on health and safety and safeguarding are adhered to. Human Resources Fulfil recruitment and selection, onboarding, grading and remuneration, and advise managers on-and deal with general issues relating to-employment law and immigration regulations. Work with the Rutgers UK Board and Leadership to foster a positive working environment and implement a values-based organizational culture that promotes employee engagement, equality, diversity, belonging, and inclusion. Create and deliver appropriate strategies that value staff and enable their development, performance, and collaboration. Finance, Policy Development & Audit Collaborate with strategic partners, such as external providers, institutions, and other relevant stakeholders in Rutgers University and Rutgers Foundation. Specifically, work closely with the Rutgers University Office of General Counsel and University Treasury to assess, implement, and manage appropriate systems and policies for effective business and financial operation. Coordinate budgetary and financial processes for successful budget management and financial reporting, including tracking expenditures and reporting variances. Establish appropriate and up-to-date policies and procedures for Rutgers UK, which ensure compliance with UK legal and regulatory requirements, and affirm staff compliance with those policies, including incident reporting processes and provision of appropriate training. Evaluate Rutgers UK operations and activities, including preparing various reports on financial and business operations and activities; recommend improvements in workflow, procedures, and the use of facilities, equipment, and other resources. Administrative Coordinate resources to support organizational objectives and oversee the day-to-day administrative requirements for Rutgers UK. Manage and maintain working documentation, including progress reports and risk assessments and ensure robust record-keeping and documentation to support compliance and reporting requirements. Facilitate meetings, events, and presentations, and prepare materials and logistics with other unit leaders, as required, including with external partners, in furtherance of the role. Participate in activities that enhance Rutgers' presence and brand reputation/brand awareness. Perform other duties as assigned that support the overall objective of the position and Rutgers UK. Qualities, Skills, and Abilities Deliver excellent office administration and operational services with flexibility and strong attention to detail. Demonstrate strong numeracy and data analysis skills. Demonstrate a proactive, problem-solving mindset, with the ability to work autonomously in a lean team to implement and improve processes. Apply strong project management skills and set clear directions for projects. Leverage communication and interpersonal skills to build and maintain relationships with diverse stakeholders. Education/ Qualifications Bachelor's degree and/or 8+ years of professional experience in HR, operations, non-profit organizations, higher education, or related fields. Mental Demands Clarity of focus while juggling complex projects, processes, or deadlines. Workplace Arrangements This is classified as an in-office position, five days a week. Working Conditions This position requires little physical effort. Will work evenings, weekends, or odd hours to meet resource-raising commitments. Typical working conditions with an absence of disagreeable elements. This position requires some early mornings and late evenings to accommodate meetings, events, and external constituent's schedules. Rutgers UK serves as a facilitator and connector for public benefit, supporting educational institutions and bringing Rutgers resources to the region. Rutgers UK supports the educational mission of Rutgers, one of America's oldest and leading national research universities, ranked among the top 100 universities worldwide. Established in 2024, Rutgers UK is based in London with the goal of encouraging long-term alumni engagement and supporting student and program activities in collaboration with Rutgers University and Rutgers Foundation. The aim of Rutgers UK is to serve as a builder of connections and community partnerships both in the UK and overseas. Rutgers UK aims to create enriching community experiences and transformative environments that empower students, alumni, and the wider community to thrive in diverse global settings.
Jan 19, 2026
Full time
Operations Manager Rutgers UK seeks an Operations Manager to oversee the set up and smooth running of key operational services in a small, dynamic environment. This full-time role offers an excellent opportunity to manage and facilitate a variety of business functions, including human resources, finance, procurement, auditing, space management, health and safety, and other general projects. The ideal candidate thrives in complex and evolving settings, bringing a proactive and adaptable approach. Confident in both the hands-on detail of operations and the bigger strategic picture, balancing compliance, employee engagement, and process implementation. The position delivers business operations services, administrative functions, and managerial support to ensure efficient and cost-effective operational execution. It plays a vital role working with colleagues in, and aligned to, Rutgers UK, ensuring that appropriate contracts are entered into. Essential functions Provide hands-on operational support; this is not a purely strategic role and requires involvement in day-to-day activities, such as services, systems, and policy, including employee benefits, payroll, and expenses. Operational Support & Procurement Establish and manage the operational structure for Rutgers UK to ensure efficiency and productivity by streamlining workflows, solving problems, and driving continuous improvement. Assess internal expertise in functional areas, such as accounting, human resources, and workspace resources, and where needed, source and implement service delivery through managed service arrangements, including negotiating contracts with vendors and working with internal colleagues to ensure that the contracts managed are right for the current and projected size and requirements of Rutgers UK. Build, manage, and segment data within organizational structures and in compliance with regional laws. Provide leadership and oversight in the development or revision of Rutgers UK operation regulations and guidelines and ensure that objectives and operations meet the needs (or align with the policies) of Rutgers University and Rutgers Foundation. Manage, maintain, and ensure that Rutgers UK policies on health and safety and safeguarding are adhered to. Human Resources Fulfil recruitment and selection, onboarding, grading and remuneration, and advise managers on-and deal with general issues relating to-employment law and immigration regulations. Work with the Rutgers UK Board and Leadership to foster a positive working environment and implement a values-based organizational culture that promotes employee engagement, equality, diversity, belonging, and inclusion. Create and deliver appropriate strategies that value staff and enable their development, performance, and collaboration. Finance, Policy Development & Audit Collaborate with strategic partners, such as external providers, institutions, and other relevant stakeholders in Rutgers University and Rutgers Foundation. Specifically, work closely with the Rutgers University Office of General Counsel and University Treasury to assess, implement, and manage appropriate systems and policies for effective business and financial operation. Coordinate budgetary and financial processes for successful budget management and financial reporting, including tracking expenditures and reporting variances. Establish appropriate and up-to-date policies and procedures for Rutgers UK, which ensure compliance with UK legal and regulatory requirements, and affirm staff compliance with those policies, including incident reporting processes and provision of appropriate training. Evaluate Rutgers UK operations and activities, including preparing various reports on financial and business operations and activities; recommend improvements in workflow, procedures, and the use of facilities, equipment, and other resources. Administrative Coordinate resources to support organizational objectives and oversee the day-to-day administrative requirements for Rutgers UK. Manage and maintain working documentation, including progress reports and risk assessments and ensure robust record-keeping and documentation to support compliance and reporting requirements. Facilitate meetings, events, and presentations, and prepare materials and logistics with other unit leaders, as required, including with external partners, in furtherance of the role. Participate in activities that enhance Rutgers' presence and brand reputation/brand awareness. Perform other duties as assigned that support the overall objective of the position and Rutgers UK. Qualities, Skills, and Abilities Deliver excellent office administration and operational services with flexibility and strong attention to detail. Demonstrate strong numeracy and data analysis skills. Demonstrate a proactive, problem-solving mindset, with the ability to work autonomously in a lean team to implement and improve processes. Apply strong project management skills and set clear directions for projects. Leverage communication and interpersonal skills to build and maintain relationships with diverse stakeholders. Education/ Qualifications Bachelor's degree and/or 8+ years of professional experience in HR, operations, non-profit organizations, higher education, or related fields. Mental Demands Clarity of focus while juggling complex projects, processes, or deadlines. Workplace Arrangements This is classified as an in-office position, five days a week. Working Conditions This position requires little physical effort. Will work evenings, weekends, or odd hours to meet resource-raising commitments. Typical working conditions with an absence of disagreeable elements. This position requires some early mornings and late evenings to accommodate meetings, events, and external constituent's schedules. Rutgers UK serves as a facilitator and connector for public benefit, supporting educational institutions and bringing Rutgers resources to the region. Rutgers UK supports the educational mission of Rutgers, one of America's oldest and leading national research universities, ranked among the top 100 universities worldwide. Established in 2024, Rutgers UK is based in London with the goal of encouraging long-term alumni engagement and supporting student and program activities in collaboration with Rutgers University and Rutgers Foundation. The aim of Rutgers UK is to serve as a builder of connections and community partnerships both in the UK and overseas. Rutgers UK aims to create enriching community experiences and transformative environments that empower students, alumni, and the wider community to thrive in diverse global settings.
Join us a Field Service Team Leader where you will role model values and inspire your teams to consistently provide a great experience for our customers. Reporting directly to the Field Operations Manager, you will work collaboratively with wider areas of the business in delivering operational performance to drive award winning customer service in a cost-effective way. Building and developing an inclusive and diverse team making Sky a great place to work is critical to this role. Our Team Leaders will play an active part in Sky's wider people initiatives including Sky cares, mentoring, awards & driving people-led activities across the department, whilst supporting increasing Sky's brand both internally & externally. Benefits: There's a reason people can't stop talking about . Enjoy exclusive discounts on Sky's products and services, alongside a pension plan designed to secure your future. Prioritizing your wellbeing, we offer Health and Wellbeing initiatives as well as a range of additional perks! What you'll do: Demonstrate strong visible leadership with high levels of engagement across the region and leading your teams though change effectively. Deliver consistent strong levels of performance through effective coaching, setting stretching targets and supporting your people in an inclusive way including sharing best practice to deliver as a team/region/department. Be an ally for your people and supporting them through their own personal growth & career development. Accountable for the Health & Safety and wellbeing of your people, ensuring risks are mitigated and action plans are completed on time. Responsible for cost saving through effective shrinkage management using regional spend effectively and reducing unnecessary costs to the business. Deliver through people, by creating a positive culture of fun and excitement, celebrating successes and supporting the development and delivery of the region and department People Plan. Responsibility in delivering excellent 'on the day service' to customers and working with support areas to reach optimum standards. Partnering with Operational Support teams to identify improvements that enhance the end-to-end journey for both our people and our customers. What you'll bring: Energy and determination to challenge the norm and look for new ways of working efficiently. A passion for developing people through effective coaching and career development support. Relentless focus on delivering customer excellence. Strong influencing skills and having the ability to communicate with key stakeholders at all levels in the business. Understanding of budgets and commercial KPI's. Proven experience of leading and developing a team. Excellent communication skills and the ability to remotely inspire large wide-spread teams of engineers. How you'll work: Monday - Friday with rotational weekends This role is based in Bangor, and its essential applicants live within an hour travel radius This role requires candidates to have a full UK driving licence Inclusion Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Join us and enjoy plenty of on-the-job training and the support you need to get off to the best start at Sky. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Thinking of joining the team, we would love to hear from you.
Jan 19, 2026
Full time
Join us a Field Service Team Leader where you will role model values and inspire your teams to consistently provide a great experience for our customers. Reporting directly to the Field Operations Manager, you will work collaboratively with wider areas of the business in delivering operational performance to drive award winning customer service in a cost-effective way. Building and developing an inclusive and diverse team making Sky a great place to work is critical to this role. Our Team Leaders will play an active part in Sky's wider people initiatives including Sky cares, mentoring, awards & driving people-led activities across the department, whilst supporting increasing Sky's brand both internally & externally. Benefits: There's a reason people can't stop talking about . Enjoy exclusive discounts on Sky's products and services, alongside a pension plan designed to secure your future. Prioritizing your wellbeing, we offer Health and Wellbeing initiatives as well as a range of additional perks! What you'll do: Demonstrate strong visible leadership with high levels of engagement across the region and leading your teams though change effectively. Deliver consistent strong levels of performance through effective coaching, setting stretching targets and supporting your people in an inclusive way including sharing best practice to deliver as a team/region/department. Be an ally for your people and supporting them through their own personal growth & career development. Accountable for the Health & Safety and wellbeing of your people, ensuring risks are mitigated and action plans are completed on time. Responsible for cost saving through effective shrinkage management using regional spend effectively and reducing unnecessary costs to the business. Deliver through people, by creating a positive culture of fun and excitement, celebrating successes and supporting the development and delivery of the region and department People Plan. Responsibility in delivering excellent 'on the day service' to customers and working with support areas to reach optimum standards. Partnering with Operational Support teams to identify improvements that enhance the end-to-end journey for both our people and our customers. What you'll bring: Energy and determination to challenge the norm and look for new ways of working efficiently. A passion for developing people through effective coaching and career development support. Relentless focus on delivering customer excellence. Strong influencing skills and having the ability to communicate with key stakeholders at all levels in the business. Understanding of budgets and commercial KPI's. Proven experience of leading and developing a team. Excellent communication skills and the ability to remotely inspire large wide-spread teams of engineers. How you'll work: Monday - Friday with rotational weekends This role is based in Bangor, and its essential applicants live within an hour travel radius This role requires candidates to have a full UK driving licence Inclusion Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Join us and enjoy plenty of on-the-job training and the support you need to get off to the best start at Sky. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Thinking of joining the team, we would love to hear from you.
