Account Manager / Account Executive / Regional Account Manager / Inside Sales Executive / Sales Executive to join a global, leading cable manufacturer. This Account Manager / Regional Account Manager / Inside Sales Executive / Sales Executive will be working hybrid, 3 days office, 2 days home based, in Greater London, focusing on management of key accounts and sales support for cable management sy click apply for full job details
Jan 21, 2026
Full time
Account Manager / Account Executive / Regional Account Manager / Inside Sales Executive / Sales Executive to join a global, leading cable manufacturer. This Account Manager / Regional Account Manager / Inside Sales Executive / Sales Executive will be working hybrid, 3 days office, 2 days home based, in Greater London, focusing on management of key accounts and sales support for cable management sy click apply for full job details
Senior Recruitment Consultant Liverpool Based Basic salary from £30k to £35k with car allowance/car DOE Commission + Incentives + Targets from Day 1 Interaction Recruitment is one of the UKs leading independent recruiters. Our network of 25 offices and 9 specialist divisions help both UK and International businesses recruit the talent they need. In the past decade we have quadrupled our staff numbers and turnover. We have an extremely successful office at present in Liverpool offering Engineering and Industrial solutions to a wide range of customers across the North West. All consultants must be able to drive and base themselves from the Liverpool Office Why Interaction Recruitment? Generous basic salaries and uncapped commission Car Allowance or Company Car Options Contributory pension plan A Career Plan from day 1 with an ever-present target to achieve the next pay rise/promotion. Opportunity to progress your career: Senior Consultant > Principal/Managing Consultant > Divisional Manager> Regional Manager > Director A chance to build your own team / division Free onsite parking or a local parking pass A Help to Buy scheme for first time house buyers Successful and involved management with vision to drive the division and individual careers. What are we looking for? Ambitious and driven people wanting to earn very good money High-achievers already working within recruitment who wish to work in a more autonomous and rewarding environment; or Recruiters from Commercial sectors who can evidence significant over achievement and who want a new challenge Please note that all applicants must hold a current full UK driving license What is the role? As a Senior Recruitment Consultant, you will be responsible for delivering for some of our existing accounts as well as winning new clients. You will be identifying and interviewing the leading talent within your preferred sector. You will be conducting meetings and pitching for business at Director level with both sub and main contractor business. As your role progresses you can further hone your specialism, perhaps into the launch of a brand-new division and recruiting your own team. At Interaction your earnings are unlimited. As a Recruitment Consultant your earnings potential is superb with our high-achievers earning £50k+ per annum and many earning £75k+. For individuals with aspirations to move into leadership, Interaction provides talented individuals the opportunity to quickly achieve promotion to Manager, Regional Manager and Director. You can very quickly achieve career advancement at Interaction. Application process We are looking to speak with the most talented Recruiters in the North West . If you like the sound of our company rewards, goals and objectives and would like to realise your true worth then please apply or contact me asap at (url removed) or call (phone number removed) INDLEE
Jan 21, 2026
Full time
Senior Recruitment Consultant Liverpool Based Basic salary from £30k to £35k with car allowance/car DOE Commission + Incentives + Targets from Day 1 Interaction Recruitment is one of the UKs leading independent recruiters. Our network of 25 offices and 9 specialist divisions help both UK and International businesses recruit the talent they need. In the past decade we have quadrupled our staff numbers and turnover. We have an extremely successful office at present in Liverpool offering Engineering and Industrial solutions to a wide range of customers across the North West. All consultants must be able to drive and base themselves from the Liverpool Office Why Interaction Recruitment? Generous basic salaries and uncapped commission Car Allowance or Company Car Options Contributory pension plan A Career Plan from day 1 with an ever-present target to achieve the next pay rise/promotion. Opportunity to progress your career: Senior Consultant > Principal/Managing Consultant > Divisional Manager> Regional Manager > Director A chance to build your own team / division Free onsite parking or a local parking pass A Help to Buy scheme for first time house buyers Successful and involved management with vision to drive the division and individual careers. What are we looking for? Ambitious and driven people wanting to earn very good money High-achievers already working within recruitment who wish to work in a more autonomous and rewarding environment; or Recruiters from Commercial sectors who can evidence significant over achievement and who want a new challenge Please note that all applicants must hold a current full UK driving license What is the role? As a Senior Recruitment Consultant, you will be responsible for delivering for some of our existing accounts as well as winning new clients. You will be identifying and interviewing the leading talent within your preferred sector. You will be conducting meetings and pitching for business at Director level with both sub and main contractor business. As your role progresses you can further hone your specialism, perhaps into the launch of a brand-new division and recruiting your own team. At Interaction your earnings are unlimited. As a Recruitment Consultant your earnings potential is superb with our high-achievers earning £50k+ per annum and many earning £75k+. For individuals with aspirations to move into leadership, Interaction provides talented individuals the opportunity to quickly achieve promotion to Manager, Regional Manager and Director. You can very quickly achieve career advancement at Interaction. Application process We are looking to speak with the most talented Recruiters in the North West . If you like the sound of our company rewards, goals and objectives and would like to realise your true worth then please apply or contact me asap at (url removed) or call (phone number removed) INDLEE
Regional Sales Executive Department : Sales Reporting to : Senior National Account Manager Location : East of England At Forest, we know a fair bit about fences and sheds. In fact, weve been the UKs leading and most trusted manufacturer and distributor of quality wooden garden products for over 50 years click apply for full job details
Jan 21, 2026
Full time
Regional Sales Executive Department : Sales Reporting to : Senior National Account Manager Location : East of England At Forest, we know a fair bit about fences and sheds. In fact, weve been the UKs leading and most trusted manufacturer and distributor of quality wooden garden products for over 50 years click apply for full job details
Medical Solutions Partner (MSP) Location: Field Based - National Are you ready to lead the charge in transforming patient care and access to scientific innovations? You will drive system transformation efforts to improve patient pathways and ensure equitable access to AstraZeneca's scientific breakthroughs. Engaging at a national or regional level, you will act as a Coach, Mentor, and Line Manager for tumor area-aligned Medical Science Liaison (MSL) teams. Your role will integrate advanced scientific expertise, medical system insight, and data-led performance management to optimise standards of care and deliver measurable medical impact. Accountabilities Transforming Care Initiatives In partnership with the Transforming Care Team, provide medical leadership to co-create, and implement Pathway Optimisation initiatives, integrating lasting solutions that improve equity and patient care. Collaborate with colleagues to anticipate unmet needs and advance initiatives that improve patient pathways and access. Cultivate networks focused on scalable Transforming Care initiatives across systems and partners. Strategic Leadership & Territory Ecosystem Lead tumour area field medical strategy, anticipating care gaps and treatment barriers at global, regional, and national levels to optimise standards of care and advance patient outcomes through data-led insights and collaborative territory execution. Manage team performance through ongoing improvement and excellence, by offering mentorship, coaching support, and growth opportunities, encouraging collaboration and motivation. Gathering & Applying Quality Insights Lead all aspects of gathering, analyzing, and sharing impact data on medical activities for tumor field, ensuring data-driven decisions and prioritized resource allocation. Drive a culture of anticipating medical trends, using multiple insight sources for territory planning and performance monitoring. Scientific Exchange, Research Support & Evidence Generation Guide teams to engage in high-impact strategic discussions with external experts, demonstrating deep understanding of AZ portfolio, treatment landscapes, and unmet needs. Lead national and global cancer research projects to improve clinical research impact. Team Leadership & Compliance Act as Coach, Mentor, and Line Manager for tumour area-aligned MSLs, supporting professional growth, development opportunities, and goal alignment. Ensure collaborative working practices, cross-functional integration (Medical, commercial, market access), and high team engagement to optimize organizational impact. Ensure full compliance with the PMCPA Code of Practice across field medical activities, with responsibility for monitoring adherence, delivering training, and upholding exemplary standards in promotional and medical practices. Acts as an AQP / signatory (code review) for head office / field led activities Essential Skills/Experience Relevant degree or equivalent Knowledge of Oncology Medical system architecture Proven capability in PMCPA Code application and compliance training, AQP/Nominated signatory or to be obtained within 9 months of appointment Experience in medical affairs or field-based medical roles, with a strong track record of team and project leadership, coaching/mentoring, and external expert engagement at national or regional level Experience contributing to initiatives devoted to pathway redesign, service integration, digital transformation, or diagnostic innovation Demonstrated strategic planning and agile execution aligned to evolving medical priorities and enterprise-wide objectives Proven experience collecting, analyzing, and communicating field medical impact metrics to influence decision-making Operational excellence in compliance management, including PMCPA application Strong digital literacy for system mapping, engagement planning, and virtual collaboration; excellent cross-functional collaboration skills Desirable Skills/Experience Relevant advanced scientific degree (e.g., PharmD, PhD, MD, MSc) or equivalent Additional training/education in health systems science, health policy, population health, or health system change management Leadership/coaching certifications; digital health or data analytics coursework Experience spearheading projects dedicated to pathway redesign, improving service coordination, and encouraging innovation in the digital and diagnostics areas Prior success in influencing and delivering national/global tumour area studies and evidence generation programmes Experience aligning medical and organizational objectives to improve equity and access across health systems AstraZeneca offers an environment where innovation thrives. Our Oncology area is driving business growth with entrepreneurial thinking. We are committed to redefining cancer treatment by combining science with strategy. Here you will find a supportive culture that empowers you to take charge of your career development while making an impact on patients' lives. Join us in our mission to eliminate cancer as a cause of death. Ready to make a difference? Apply now to become part of our ground-breaking journey! Date Posted: 22-Dec-2025 Closing Date: 18-Jan-2026 Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.
Jan 21, 2026
Full time
Medical Solutions Partner (MSP) Location: Field Based - National Are you ready to lead the charge in transforming patient care and access to scientific innovations? You will drive system transformation efforts to improve patient pathways and ensure equitable access to AstraZeneca's scientific breakthroughs. Engaging at a national or regional level, you will act as a Coach, Mentor, and Line Manager for tumor area-aligned Medical Science Liaison (MSL) teams. Your role will integrate advanced scientific expertise, medical system insight, and data-led performance management to optimise standards of care and deliver measurable medical impact. Accountabilities Transforming Care Initiatives In partnership with the Transforming Care Team, provide medical leadership to co-create, and implement Pathway Optimisation initiatives, integrating lasting solutions that improve equity and patient care. Collaborate with colleagues to anticipate unmet needs and advance initiatives that improve patient pathways and access. Cultivate networks focused on scalable Transforming Care initiatives across systems and partners. Strategic Leadership & Territory Ecosystem Lead tumour area field medical strategy, anticipating care gaps and treatment barriers at global, regional, and national levels to optimise standards of care and advance patient outcomes through data-led insights and collaborative territory execution. Manage team performance through ongoing improvement and excellence, by offering mentorship, coaching support, and growth opportunities, encouraging collaboration and motivation. Gathering & Applying Quality Insights Lead all aspects of gathering, analyzing, and sharing impact data on medical activities for tumor field, ensuring data-driven decisions and prioritized resource allocation. Drive a culture of anticipating medical trends, using multiple insight sources for territory planning and performance monitoring. Scientific Exchange, Research Support & Evidence Generation Guide teams to engage in high-impact strategic discussions with external experts, demonstrating deep understanding of AZ portfolio, treatment landscapes, and unmet needs. Lead national and global cancer research projects to improve clinical research impact. Team Leadership & Compliance Act as Coach, Mentor, and Line Manager for tumour area-aligned MSLs, supporting professional growth, development opportunities, and goal alignment. Ensure collaborative working practices, cross-functional integration (Medical, commercial, market access), and high team engagement to optimize organizational impact. Ensure full compliance with the PMCPA Code of Practice across field medical activities, with responsibility for monitoring adherence, delivering training, and upholding exemplary standards in promotional and medical practices. Acts as an AQP / signatory (code review) for head office / field led activities Essential Skills/Experience Relevant degree or equivalent Knowledge of Oncology Medical system architecture Proven capability in PMCPA Code application and compliance training, AQP/Nominated signatory or to be obtained within 9 months of appointment Experience in medical affairs or field-based medical roles, with a strong track record of team and project leadership, coaching/mentoring, and external expert engagement at national or regional level Experience contributing to initiatives devoted to pathway redesign, service integration, digital transformation, or diagnostic innovation Demonstrated strategic planning and agile execution aligned to evolving medical priorities and enterprise-wide objectives Proven experience collecting, analyzing, and communicating field medical impact metrics to influence decision-making Operational excellence in compliance management, including PMCPA application Strong digital literacy for system mapping, engagement planning, and virtual collaboration; excellent cross-functional collaboration skills Desirable Skills/Experience Relevant advanced scientific degree (e.g., PharmD, PhD, MD, MSc) or equivalent Additional training/education in health systems science, health policy, population health, or health system change management Leadership/coaching certifications; digital health or data analytics coursework Experience spearheading projects dedicated to pathway redesign, improving service coordination, and encouraging innovation in the digital and diagnostics areas Prior success in influencing and delivering national/global tumour area studies and evidence generation programmes Experience aligning medical and organizational objectives to improve equity and access across health systems AstraZeneca offers an environment where innovation thrives. Our Oncology area is driving business growth with entrepreneurial thinking. We are committed to redefining cancer treatment by combining science with strategy. Here you will find a supportive culture that empowers you to take charge of your career development while making an impact on patients' lives. Join us in our mission to eliminate cancer as a cause of death. Ready to make a difference? Apply now to become part of our ground-breaking journey! Date Posted: 22-Dec-2025 Closing Date: 18-Jan-2026 Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.
London, Southern Home Counties, South West, South Coast , Southern England Our Development Solutions team at Willmott Dixon are driving a new and exciting pipeline of opportunities for our business and we are seeking an enthusiastic and driven Senior Development Manager to join our team in order to expand capacity throughout our South region. With over five years of successfully partnering with public sector customers across a variety of sectors our main aim now is to deliver our current projects and further develop our order book of development led opportunities to support Willmott Dixon's growth. You will play a key role in the growth and success of our national development solutions team with a focus on delivering our current pipeline of mixed-use regeneration projects and engaging with our new business and delivery teams to identify new opportunities. Your leadership will be instrumental in ensuring continuing success in both delivery and expansion. Ideally you be based in the South of England as we currently have a focus on projects along the South Coast, but as the role evolves you could be working on national projects and therefore you should be prepared to undertake regular travel. Work life balance is important to us and as our team are national, hybrid working is key to allow you to split your time between home, our offices (London, Weybridge, Bristol and Exeter) and visiting sites/customers. Willmott Dixon is driven by quality and customer service and to this day we remain family owned and take pride in our core values. We are passionate about people and have a real focus and drive around continuous development. The key responsibilities will include: Maintain / Deliver Working with the existing development and preconstruction teams to manage, maintain and deliver the existing pipeline of development projects. Build and maintain strong relationships with customers, consultants, funders and other stakeholders to deliver projects to site and successful outcomes for our customers. Establish and create development management services solutions for customers and deliver the service through to project completion. Identify and understand key alternative funding solutions and options. Create and maintain development appraisals on schemes, reporting internally and externally as required. Work closely with regional preconstruction teams to establish deliverable solutions which achieve relevant margin requirements. Manage relevant consultant relationships on projects. Identify and mitigate risks/opportunities and develop contingency plans to eliminate risk and optimise returns to ensure that projects evolve to meet and better the financial and programme requirements. Growth Lead and manage development opportunity related bids and feasibilities to successful outcomes. Represent Willmott Dixon development solutions publicly and encourage/develop new relationships to grow the team and our reputation. Collaborate with and support other regional development managers to grow their pipeline. Including supporting on business development, bids, tenders, attending events etc. Relationship management and key account management for regional development customers/ partners / frameworks. Essential and Desirable Criteria A passion to creatively identify new opportunities, push boundaries and engage strategically to help our customers deliver their outcomes. Experience working in a development related function previously (ideally with an in house developer/contractor - desirable but not essential). Strong business development skills and experience in identifying and creatively delivering projects in partnership with the public sector. Commercial acumen, experienced in developing and reporting on commercial appraisals & financial modelling. Excellent written and verbal communication skills including report writing, presenting and pitching ideas. IT proficient including MS Word, Powerpoint, Excel, Teams and appraisal software. Mixed use development experience (town centre, retail, leisure, community, office and residential). Knowledge of public partnering contractual arrangements (development agreements, partnership agreements, JV's etc). Knowledge of funding routes (either private funding or public sector grant funding). A network of customer and consultant contacts. In return we offer A competitive salary in addition to a comprehensive benefits package including a company pension scheme, green company car allowance, life assurance, private medical cover, incentive/bonus schemes, employee trade discounts, and many more. We offer you a bright future, one where you will have the opportunity to develop your career. We are a supportive, growing team in an exciting area supported by a larger forward-thinking company, who recognise and reward your achievements. Additional Information We're an open minded team and business and we embrace diversity in the workplace. We welcome applicants from all backgrounds. Even if you don't feel like you meet 100% of our requirements we encourage you to get in touch. We value our people and are building a team who share our values. Your skills, experience and background may be just what we need. As an equal opportunity employer, we do not discriminate and are committed to creating an inclusive and successful team which values our people as our biggest attribute. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development Search for available opportunities with Willmott Dixon
Jan 21, 2026
Full time
London, Southern Home Counties, South West, South Coast , Southern England Our Development Solutions team at Willmott Dixon are driving a new and exciting pipeline of opportunities for our business and we are seeking an enthusiastic and driven Senior Development Manager to join our team in order to expand capacity throughout our South region. With over five years of successfully partnering with public sector customers across a variety of sectors our main aim now is to deliver our current projects and further develop our order book of development led opportunities to support Willmott Dixon's growth. You will play a key role in the growth and success of our national development solutions team with a focus on delivering our current pipeline of mixed-use regeneration projects and engaging with our new business and delivery teams to identify new opportunities. Your leadership will be instrumental in ensuring continuing success in both delivery and expansion. Ideally you be based in the South of England as we currently have a focus on projects along the South Coast, but as the role evolves you could be working on national projects and therefore you should be prepared to undertake regular travel. Work life balance is important to us and as our team are national, hybrid working is key to allow you to split your time between home, our offices (London, Weybridge, Bristol and Exeter) and visiting sites/customers. Willmott Dixon is driven by quality and customer service and to this day we remain family owned and take pride in our core values. We are passionate about people and have a real focus and drive around continuous development. The key responsibilities will include: Maintain / Deliver Working with the existing development and preconstruction teams to manage, maintain and deliver the existing pipeline of development projects. Build and maintain strong relationships with customers, consultants, funders and other stakeholders to deliver projects to site and successful outcomes for our customers. Establish and create development management services solutions for customers and deliver the service through to project completion. Identify and understand key alternative funding solutions and options. Create and maintain development appraisals on schemes, reporting internally and externally as required. Work closely with regional preconstruction teams to establish deliverable solutions which achieve relevant margin requirements. Manage relevant consultant relationships on projects. Identify and mitigate risks/opportunities and develop contingency plans to eliminate risk and optimise returns to ensure that projects evolve to meet and better the financial and programme requirements. Growth Lead and manage development opportunity related bids and feasibilities to successful outcomes. Represent Willmott Dixon development solutions publicly and encourage/develop new relationships to grow the team and our reputation. Collaborate with and support other regional development managers to grow their pipeline. Including supporting on business development, bids, tenders, attending events etc. Relationship management and key account management for regional development customers/ partners / frameworks. Essential and Desirable Criteria A passion to creatively identify new opportunities, push boundaries and engage strategically to help our customers deliver their outcomes. Experience working in a development related function previously (ideally with an in house developer/contractor - desirable but not essential). Strong business development skills and experience in identifying and creatively delivering projects in partnership with the public sector. Commercial acumen, experienced in developing and reporting on commercial appraisals & financial modelling. Excellent written and verbal communication skills including report writing, presenting and pitching ideas. IT proficient including MS Word, Powerpoint, Excel, Teams and appraisal software. Mixed use development experience (town centre, retail, leisure, community, office and residential). Knowledge of public partnering contractual arrangements (development agreements, partnership agreements, JV's etc). Knowledge of funding routes (either private funding or public sector grant funding). A network of customer and consultant contacts. In return we offer A competitive salary in addition to a comprehensive benefits package including a company pension scheme, green company car allowance, life assurance, private medical cover, incentive/bonus schemes, employee trade discounts, and many more. We offer you a bright future, one where you will have the opportunity to develop your career. We are a supportive, growing team in an exciting area supported by a larger forward-thinking company, who recognise and reward your achievements. Additional Information We're an open minded team and business and we embrace diversity in the workplace. We welcome applicants from all backgrounds. Even if you don't feel like you meet 100% of our requirements we encourage you to get in touch. We value our people and are building a team who share our values. Your skills, experience and background may be just what we need. As an equal opportunity employer, we do not discriminate and are committed to creating an inclusive and successful team which values our people as our biggest attribute. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development Search for available opportunities with Willmott Dixon
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. Job Summary: Workplace Experience Co-ordinator provides overall facilities & reception support to all services and provisions in their location. Responsible for the Service delivery of full FM services, Quality Management System and Health & Safety as instructed by the International Director. Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations. Develop Client relationship to grow the business across the region where opportunities arise, and co-ordinate regular reviews between customers and CBRE to enhance the client relationship. The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverables and KPIs. Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services. Attend and input to the wider regional team via regular team meetings & other associated forums. Align & commit your support to contribute to the wider CBRE to ensure full compliance with Company goals & objectives. Be commercially responsible for the performance of the location within region. Support the development of annual budgets and proactively manage performance against budget. Implement supply chain governance to support & improve service delivery with the support of the senior FM. The Workplace Experience Coordinator will actively support the Assistant Facilities Manager in supporting the development & improvement on service efficiencies, space management and other initiatives. Key Responsibilities Contract/Vendor Management Be responsible for monitoring & management to all hard and soft service lines and ensue all services provided are resourced and maintained to a high standard, perform to the agreed service level, meet the Client's needs and operate within the CBRE Quality Health & Safety system. Carry out spot checks, audits and planned inspections of services undertaken by Vendors to ensure they meet the applicable standards. Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Client Service teams to deliver service level agreements Conduct Vendor review meetings on a regular / scheduled basis and keep records of these meetings. Monitor and report on vendor activities, achievements and work order closure rates as part of the routine site reporting process Management & completion of CAFM tasks both reactive & preventative. Support & manage the completion of site contract review reports to present to Operations lead. Financial Control / Administration Contribute towards & support the development of OPEX budgets for the specific locations. Systems include IFM Hub & JDE Contribute towards & support the accrual process on a monthly basis. Creation & Submission of all PO's for services on location. Working through the financial portal to Raise Purchase Orders & Invoices Approvals for goods or services as required, in compliance of business controls system Front of House / Reception Working based at reception always maintain a professional polite and considerate manner Greet internal and external clients, acknowledging them promptly. Welcome and escort guests to meeting rooms Offer refreshments in the lobby area if guests are waiting here and ensure you keep them updated on their host's arrival Assist with separate registration desks for functions as required Maintain the necessary awareness of building facilities to advise and direct guests appropriately Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept always appraised Management of Health & Safety Management of Health & Safety for sites ensuring best practice and statutory compliance met. Ensure all mandatory training is undertaken inline with guidance provided. Ensure Contractor H & S is maintained and ensure suitable RAMS are in place. Ensure eLogbook platform & other associated systems are kept up to date Ensure Envisi (energy management platform) is kept up to date Conduct monthly QHSE self-assessment SLA checks in support of quarterly contract performance requirements Comply with HSE requirements as outlined within the SLA and as instructed by the company policy Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses, and emergencies in relevant books/documentation Management Responsibilities Management and control of sub-contractors. Other Act as escalation point. In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined Person Specification Good interpersonal skills Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met Accurate and exceptional attention to detail Pro-active and enjoys working autonomously and as part of a wider team Confident, diplomatic and assertive where required Flexible approach to work Understands and appreciates discretion as necessary Team player who deals effectively with colleagues and clients Skills Required Fluent spoken and written English; Essential education and professional qualification necessary for successful job performance; Analytically-minded, financially and numerically skilled, with the ability to review and prepare complex financial reports; Proficient in common application software (Microsoft Word, Excel, and PowerPoint) with strong presentation skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Well organised and good prioritisation and planning skills Service orientated attitude combined with innovative thinking Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Jan 20, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. Job Summary: Workplace Experience Co-ordinator provides overall facilities & reception support to all services and provisions in their location. Responsible for the Service delivery of full FM services, Quality Management System and Health & Safety as instructed by the International Director. Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations. Develop Client relationship to grow the business across the region where opportunities arise, and co-ordinate regular reviews between customers and CBRE to enhance the client relationship. The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverables and KPIs. Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services. Attend and input to the wider regional team via regular team meetings & other associated forums. Align & commit your support to contribute to the wider CBRE to ensure full compliance with Company goals & objectives. Be commercially responsible for the performance of the location within region. Support the development of annual budgets and proactively manage performance against budget. Implement supply chain governance to support & improve service delivery with the support of the senior FM. The Workplace Experience Coordinator will actively support the Assistant Facilities Manager in supporting the development & improvement on service efficiencies, space management and other initiatives. Key Responsibilities Contract/Vendor Management Be responsible for monitoring & management to all hard and soft service lines and ensue all services provided are resourced and maintained to a high standard, perform to the agreed service level, meet the Client's needs and operate within the CBRE Quality Health & Safety system. Carry out spot checks, audits and planned inspections of services undertaken by Vendors to ensure they meet the applicable standards. Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Client Service teams to deliver service level agreements Conduct Vendor review meetings on a regular / scheduled basis and keep records of these meetings. Monitor and report on vendor activities, achievements and work order closure rates as part of the routine site reporting process Management & completion of CAFM tasks both reactive & preventative. Support & manage the completion of site contract review reports to present to Operations lead. Financial Control / Administration Contribute towards & support the development of OPEX budgets for the specific locations. Systems include IFM Hub & JDE Contribute towards & support the accrual process on a monthly basis. Creation & Submission of all PO's for services on location. Working through the financial portal to Raise Purchase Orders & Invoices Approvals for goods or services as required, in compliance of business controls system Front of House / Reception Working based at reception always maintain a professional polite and considerate manner Greet internal and external clients, acknowledging them promptly. Welcome and escort guests to meeting rooms Offer refreshments in the lobby area if guests are waiting here and ensure you keep them updated on their host's arrival Assist with separate registration desks for functions as required Maintain the necessary awareness of building facilities to advise and direct guests appropriately Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept always appraised Management of Health & Safety Management of Health & Safety for sites ensuring best practice and statutory compliance met. Ensure all mandatory training is undertaken inline with guidance provided. Ensure Contractor H & S is maintained and ensure suitable RAMS are in place. Ensure eLogbook platform & other associated systems are kept up to date Ensure Envisi (energy management platform) is kept up to date Conduct monthly QHSE self-assessment SLA checks in support of quarterly contract performance requirements Comply with HSE requirements as outlined within the SLA and as instructed by the company policy Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses, and emergencies in relevant books/documentation Management Responsibilities Management and control of sub-contractors. Other Act as escalation point. In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined Person Specification Good interpersonal skills Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met Accurate and exceptional attention to detail Pro-active and enjoys working autonomously and as part of a wider team Confident, diplomatic and assertive where required Flexible approach to work Understands and appreciates discretion as necessary Team player who deals effectively with colleagues and clients Skills Required Fluent spoken and written English; Essential education and professional qualification necessary for successful job performance; Analytically-minded, financially and numerically skilled, with the ability to review and prepare complex financial reports; Proficient in common application software (Microsoft Word, Excel, and PowerPoint) with strong presentation skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Well organised and good prioritisation and planning skills Service orientated attitude combined with innovative thinking Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Hybrid working London based (1 2 days per week in Head Office, plus occasional external meetings across England and Wales) About the role St Giles is delivering an ambitious Voluntary Fundraising Strategy for , focused on diversifying income and growing voluntary fundraising by 15% across restricted and unrestricted streams . We are looking for an experienced and creative New Partnerships Manager to play a key role in achieving this ambition. This is an exciting opportunity for a passionate corporate fundraiser with a strong track record of securing new income and managing five and six-figure partnerships. You will lead on developing our corporate partnerships portfolio, identifying and securing new partners while building long-term, strategically aligned relationships. The role has responsibility for delivering £1m per year in corporate income and offers significant scope to shape and grow our partnerships approach. Key responsibilities Corporate partnerships & new business Contribute to and deliver a three-year corporate fundraising strategy with the ambition to raise £1 million annually Develop and implement a new business and communications strategy aligned to St Giles core pillars: Poverty, Justice, and Violence & Exploitation Identify and engage local and regional corporate partners across England and Wales Build and manage a strong corporate partnerships pipeline, securing new partnerships through proactive relationship-building and high-quality proposals Lead negotiations and manage senior-level stakeholder relationships Partnership management & growth Work closely with the Partnerships Manager to onboard new partnerships, establishing clear objectives, targets and ways of working Oversee account management of new and existing partnerships where required, supporting retention and income growth Expand and develop our corporate engagement offer, including event sponsorship, payroll giving, gifts in kind, volunteering and other non-financial support Design and deliver engaging volunteering and challenge event opportunities to maximise corporate engagement Collaboration, impact & finance Represent St Giles at corporate and partnership events, delivering compelling cause engagement opportunities Work with Service Managers and the Data and Impact teams to produce high-quality proposals, reporting and impact communications Collaborate with Finance to set, manage and review annual corporate income budgets Work with Service Managers to develop service delivery models and budgets to support funding applications Organisational responsibilities Maintain confidentiality and data security in line with Data Protection, IT and Security policies Promote equality, diversity and inclusion across all aspects of work Demonstrate commitment to St Giles lived experience approach and values Support sustainable working practices and environmental responsibility About you Experience & knowledge At least two years experience in a corporate fundraising environment Proven track record of securing and/or managing five-figure partnerships or grants Experience using fundraising databases Experience developing and delivering fundraising strategies Strong understanding of fundraising best practice, GDPR and regulatory requirements Knowledge of anti-discriminatory working practices Skills & abilities Excellent relationship-building skills with the ability to engage stakeholders at all levels Outstanding written and verbal communication skills Ability to produce compelling proposals, reports and external communications Self-motivated, proactive and able to work independently to meet deadlines Strategic thinker with the creativity to develop innovative partnership opportunities Strong organisational and event-management skills Advanced IT skills including Word, Excel, Teams, PowerPoint and Canva Personal qualities We are looking for someone who is kind, flexible, adaptable and empathetic, and who actively contributes to a collaborative, inclusive and supportive working environment. You will also: Demonstrate commitment to the long-term success of St Giles Be adaptable and willing to take on ad hoc tasks when required Act with integrity and professionalism Show a positive attitude towards lived experience models Champion the values and ethos of St Giles Trust Our values Positively Empowering Persistently Supportive Flexibly Creative Proactively Empathic Actively Inclusive Clearly Communicating Closing date: Wednesday, 4th February 2026 at 9.00am Interview date: Wednesday, 11th February 2026 A Basic DBS check is required for this role. In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more. We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Jan 20, 2026
Full time
Hybrid working London based (1 2 days per week in Head Office, plus occasional external meetings across England and Wales) About the role St Giles is delivering an ambitious Voluntary Fundraising Strategy for , focused on diversifying income and growing voluntary fundraising by 15% across restricted and unrestricted streams . We are looking for an experienced and creative New Partnerships Manager to play a key role in achieving this ambition. This is an exciting opportunity for a passionate corporate fundraiser with a strong track record of securing new income and managing five and six-figure partnerships. You will lead on developing our corporate partnerships portfolio, identifying and securing new partners while building long-term, strategically aligned relationships. The role has responsibility for delivering £1m per year in corporate income and offers significant scope to shape and grow our partnerships approach. Key responsibilities Corporate partnerships & new business Contribute to and deliver a three-year corporate fundraising strategy with the ambition to raise £1 million annually Develop and implement a new business and communications strategy aligned to St Giles core pillars: Poverty, Justice, and Violence & Exploitation Identify and engage local and regional corporate partners across England and Wales Build and manage a strong corporate partnerships pipeline, securing new partnerships through proactive relationship-building and high-quality proposals Lead negotiations and manage senior-level stakeholder relationships Partnership management & growth Work closely with the Partnerships Manager to onboard new partnerships, establishing clear objectives, targets and ways of working Oversee account management of new and existing partnerships where required, supporting retention and income growth Expand and develop our corporate engagement offer, including event sponsorship, payroll giving, gifts in kind, volunteering and other non-financial support Design and deliver engaging volunteering and challenge event opportunities to maximise corporate engagement Collaboration, impact & finance Represent St Giles at corporate and partnership events, delivering compelling cause engagement opportunities Work with Service Managers and the Data and Impact teams to produce high-quality proposals, reporting and impact communications Collaborate with Finance to set, manage and review annual corporate income budgets Work with Service Managers to develop service delivery models and budgets to support funding applications Organisational responsibilities Maintain confidentiality and data security in line with Data Protection, IT and Security policies Promote equality, diversity and inclusion across all aspects of work Demonstrate commitment to St Giles lived experience approach and values Support sustainable working practices and environmental responsibility About you Experience & knowledge At least two years experience in a corporate fundraising environment Proven track record of securing and/or managing five-figure partnerships or grants Experience using fundraising databases Experience developing and delivering fundraising strategies Strong understanding of fundraising best practice, GDPR and regulatory requirements Knowledge of anti-discriminatory working practices Skills & abilities Excellent relationship-building skills with the ability to engage stakeholders at all levels Outstanding written and verbal communication skills Ability to produce compelling proposals, reports and external communications Self-motivated, proactive and able to work independently to meet deadlines Strategic thinker with the creativity to develop innovative partnership opportunities Strong organisational and event-management skills Advanced IT skills including Word, Excel, Teams, PowerPoint and Canva Personal qualities We are looking for someone who is kind, flexible, adaptable and empathetic, and who actively contributes to a collaborative, inclusive and supportive working environment. You will also: Demonstrate commitment to the long-term success of St Giles Be adaptable and willing to take on ad hoc tasks when required Act with integrity and professionalism Show a positive attitude towards lived experience models Champion the values and ethos of St Giles Trust Our values Positively Empowering Persistently Supportive Flexibly Creative Proactively Empathic Actively Inclusive Clearly Communicating Closing date: Wednesday, 4th February 2026 at 9.00am Interview date: Wednesday, 11th February 2026 A Basic DBS check is required for this role. In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more. We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Global Financial Crimes Investigations Manager Corporate Title: up to Director Location: Belfast Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Join Us in Belfast - A City of Opportunity and Innovation We're thrilled to announce the opening of our new office in Belfast-a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America's global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you're local or considering relocation, you'll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking. About Bank of America in Belfast Bank of America is one of the world's leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We're committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support-key functions that safeguard the integrity of the international financial system. Job Description: The GFC Investigations Manager ensures significant issues and financial crimes trends related to fraud, money laundering, or terrorist financing are effectively communicated and acted upon. The GFC Investigations Manager may also work closely with law enforcement, regulatory agencies and industry counterparts to proactively share intelligence, best practices, etc. Additional responsibilities for this role include capacity planning, providing leadership direction, attracting, assessing, developing, motivating and retaining a successful team. The GFC Investigations Manager ensures consistent quality of activities, processes and outputs by reinforcing effective review practices across the team. Activities this role performs include, but are not limited to: Oversees investigative efforts, reviewing and approving cases and ensuring the delivery of timely and accurate regulatory reporting Provides oversight of a team of Investigators or activities performing end-to-end investigations of financial crimes activities across multiple jurisdictions and legal entities. Ensures that the completion of Suspicious Activity Reports is conducted in a timely and accurate manner for submission to regulators and/or law enforcement, while providing review and oversight Reviews facts of the investigation, and escalates risk to senior stakeholders and partners with Front Line Units to resolve Leads quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role Evaluates internal controls to ensure they are working effectively by identifying weaknesses or gaps Leads or contributes to the execution of the financial crimes program, including but not limited to regulatory change, financial crimes policies and procedures management, risk assessments, issue management as well as any global or regional driven initiatives and projects Oversees or assists in the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately. This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Skills: Coaching External Resource Management Investigation Management, including ability to manage complex cases and work under pressure. Regulatory Compliance Issue Management Confident working within global policies, procedures and risk management guidelines Policies, Procedures, and Guidelines Management Risk Management Strategy Planning and Development Written Communications Excellent analytical, investigative, and problem-solving skills. Strong communication and report-writing abilities, including ability to communicate with stakeholders globally Required Qualifications: Demonstrated business and functional experience Degree required: Bachelor's or equivalent experience Certified Anti-Money Laundering Specialist (preferred) Proven experience within a similar role from the financial services industry and / or government entity Benefits of working at Bank of America UK Private healthcare for you and your family Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc Use of a flex fund to use towards benefits Access to an emotional wellbeing helpline, and virtual GP services Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief , political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998 . click apply for full job details
Jan 20, 2026
Full time
Global Financial Crimes Investigations Manager Corporate Title: up to Director Location: Belfast Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Join Us in Belfast - A City of Opportunity and Innovation We're thrilled to announce the opening of our new office in Belfast-a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America's global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you're local or considering relocation, you'll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking. About Bank of America in Belfast Bank of America is one of the world's leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We're committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support-key functions that safeguard the integrity of the international financial system. Job Description: The GFC Investigations Manager ensures significant issues and financial crimes trends related to fraud, money laundering, or terrorist financing are effectively communicated and acted upon. The GFC Investigations Manager may also work closely with law enforcement, regulatory agencies and industry counterparts to proactively share intelligence, best practices, etc. Additional responsibilities for this role include capacity planning, providing leadership direction, attracting, assessing, developing, motivating and retaining a successful team. The GFC Investigations Manager ensures consistent quality of activities, processes and outputs by reinforcing effective review practices across the team. Activities this role performs include, but are not limited to: Oversees investigative efforts, reviewing and approving cases and ensuring the delivery of timely and accurate regulatory reporting Provides oversight of a team of Investigators or activities performing end-to-end investigations of financial crimes activities across multiple jurisdictions and legal entities. Ensures that the completion of Suspicious Activity Reports is conducted in a timely and accurate manner for submission to regulators and/or law enforcement, while providing review and oversight Reviews facts of the investigation, and escalates risk to senior stakeholders and partners with Front Line Units to resolve Leads quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role Evaluates internal controls to ensure they are working effectively by identifying weaknesses or gaps Leads or contributes to the execution of the financial crimes program, including but not limited to regulatory change, financial crimes policies and procedures management, risk assessments, issue management as well as any global or regional driven initiatives and projects Oversees or assists in the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately. This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Skills: Coaching External Resource Management Investigation Management, including ability to manage complex cases and work under pressure. Regulatory Compliance Issue Management Confident working within global policies, procedures and risk management guidelines Policies, Procedures, and Guidelines Management Risk Management Strategy Planning and Development Written Communications Excellent analytical, investigative, and problem-solving skills. Strong communication and report-writing abilities, including ability to communicate with stakeholders globally Required Qualifications: Demonstrated business and functional experience Degree required: Bachelor's or equivalent experience Certified Anti-Money Laundering Specialist (preferred) Proven experience within a similar role from the financial services industry and / or government entity Benefits of working at Bank of America UK Private healthcare for you and your family Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc Use of a flex fund to use towards benefits Access to an emotional wellbeing helpline, and virtual GP services Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief , political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998 . click apply for full job details
Royston, UK or London, UK (hybrid) World-changing careers, enabled by Johnson Matthey. With more than 200 years history, j oin us and help to accelerate the transition to net-zero! As a Country Payroll Lead , you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. The role: As a Country Payroll Lead for UK , you will help drive our g oals by : Ensuring efficient and effective Payroll Service delivery across all entities in UK . Playing a role in actual payroll run: data validation, controls, sign off's . Acting as the subject matter expert (SME) for UK payroll delivery and compliance requirements. Leading and coaching payroll analysts, providing training and guidance to improve performance and capability. Building strong partnerships with HR, Finance, Compliance, and Country/Site Managers . Managing vendor performance in relation to UK service delivery ; overseeing daily operations, resolving performance issues, and ensuring adherence to SLAs. Handling complex payroll cases and escalations, conducting root cause analysis, and implementing corrective actions. Ensuring compliance with global standards, SOPs, and audit requirements, maintaining accurate documentation and controls. Supporting continuous improvement initiatives, identifying opportunities for process optimisation, and contributing to regional projects and knowledge sharing. Key skills that will help you succeed in this role : Solid experience in UK payroll operations, ideally combined with exposure to payroll processing across multiple countries or jurisdictions . People leadership experience, including coaching and developing team members to achieve objectives . Strong ability to prioritise workload and manage deadlines to ensure timely and accurate delivery. Familiarity with HR systems (ideally Workday) and payroll platforms (ideally CloudPay ) would be an advantage. Advanced proficiency in Microsoft Excel . Ability to work effectively as part of a global team, demonstrating collaboration and adaptability. High attention to detail and a proactive approach, including initiating action, planning, and organising to deliver results efficiently. Excellent communication skills, with the ability to respond clearly to customers and stakeholders and build collaborative relationships. A good standard of business English, written and verbal, and fluency in English to enable global collaboration. Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: Retirement savings Share plans Saving accounts Life and disability insurance Medical plans / health assessments Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised . To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Jan 20, 2026
Full time
Royston, UK or London, UK (hybrid) World-changing careers, enabled by Johnson Matthey. With more than 200 years history, j oin us and help to accelerate the transition to net-zero! As a Country Payroll Lead , you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. The role: As a Country Payroll Lead for UK , you will help drive our g oals by : Ensuring efficient and effective Payroll Service delivery across all entities in UK . Playing a role in actual payroll run: data validation, controls, sign off's . Acting as the subject matter expert (SME) for UK payroll delivery and compliance requirements. Leading and coaching payroll analysts, providing training and guidance to improve performance and capability. Building strong partnerships with HR, Finance, Compliance, and Country/Site Managers . Managing vendor performance in relation to UK service delivery ; overseeing daily operations, resolving performance issues, and ensuring adherence to SLAs. Handling complex payroll cases and escalations, conducting root cause analysis, and implementing corrective actions. Ensuring compliance with global standards, SOPs, and audit requirements, maintaining accurate documentation and controls. Supporting continuous improvement initiatives, identifying opportunities for process optimisation, and contributing to regional projects and knowledge sharing. Key skills that will help you succeed in this role : Solid experience in UK payroll operations, ideally combined with exposure to payroll processing across multiple countries or jurisdictions . People leadership experience, including coaching and developing team members to achieve objectives . Strong ability to prioritise workload and manage deadlines to ensure timely and accurate delivery. Familiarity with HR systems (ideally Workday) and payroll platforms (ideally CloudPay ) would be an advantage. Advanced proficiency in Microsoft Excel . Ability to work effectively as part of a global team, demonstrating collaboration and adaptability. High attention to detail and a proactive approach, including initiating action, planning, and organising to deliver results efficiently. Excellent communication skills, with the ability to respond clearly to customers and stakeholders and build collaborative relationships. A good standard of business English, written and verbal, and fluency in English to enable global collaboration. Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: Retirement savings Share plans Saving accounts Life and disability insurance Medical plans / health assessments Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised . To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Executive Director Appointment - Chief People Officer Joining us on a twelve to eighteen month fixed term contract/secondment basis as our Chief People Officer, you will play a central role in shaping the future of our organisation and ensuring our people feel valued, supported and empowered to deliver outstanding care. This is a pivotal Executive Board position, reporting directly to the Chief Executive, where your leadership will influence culture, workforce transformation and long term organisational success. We are seeking an inspiring, collaborative, and forward thinking leader with a strong professional background in HR and Organisational Development. You will bring credibility, confidence and compassion, alongside substantial experience operating at Board level or as a Deputy with some board exposure with a proven track record of leading people functions in a large complex organisation. Your leadership will drive workforce transformation, enabling new ways of working that bring our Trust strategy and the NHS 10-Year Plan to life and ensuring our communities not just today but for future generations to come. In this role, you will have the opportunity to lead meaningful change, strengthening a culture that is empowering and genuinely committed to learning and improving. You will join an Executive Team united by a clear sense of purpose and a shared commitment to making University Hospitals Plymouth a great place to work and receive care. Main duties of the job Your Impact As Chief People Officer, you will: Champion and continue to embed our Trust Values, shaping a healthy, compassionate and inclusive culture where colleagues feel a sense of belonging and purpose. Lead workforce redesign and productivity programmes, ensuring our staffing models are fit for the future and aligned to clinical transformation and financial sustainability. Lead the development and delivery of a new, evidence-based People Strategy that strengthens and improves staff experience across the organisation. Drive the future transformation of People Services, using technology, automation and data-driven innovation to improve customer experience for staff and leaders. Advance system working, ensuring our organisation is an active and influential partner across the wider health and care landscape. Strengthen partnership working with trade unions, system partners and community organisations. Provide expert strategic advice to the Chief Executive and Board, influencing decision-making and shaping workforce strategy at the highest level. About us We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Job responsibilities Workforce Transformation and Delivery Lead delivery of the workforce aspects of the NHS 10-year plan, including exploration and implementation of innovative workforce models that enable and empower left shift (out of hospital, prevention, community care) in partnership with clinical and operational leaders. Partner with system and regional HR leaders to share best practices and accelerate adoption of new workforce solutions. Equality, Diversity and Inclusion Champion a Trust-wide approach to EDI, driving cultural change so University Hospitals Plymouth is an employer where everyone can thrive. Oversee the design and delivery of EDI programmes with impact, from recruitment practices to career progression pathways. Support the Trust in meeting and exceeding statutory equalities duties and foster a workplace free from discrimination and disadvantage. Integrate social value and anchor institution principlesusing the Trusts position to promote local employment, inequalities reduction, apprenticeships, and community impact. HR Systems, Processes, and Manager Empowerment Establish and embed consistently high standards of HR systems and processes that support managers to lead, develop, and support their teams. Drive continued digital innovation in HR, ensuring managers and staff have accessible and effective tools for people management across the employee lifecycle. Work closely with our CDIO on innovative models for process automation to enable more efficient ways of working. Leadership Capability Development Strengthen leadership and management capability at all levels of the Trust through targeted training, development programmes, and interventions. Develop and deliver succession plans and talent pipelines for critical roles. Lead the Board and senior leadership team development, creating an environment of high trust, ambition, and accountability. Digital Transformation and Workforce Analytics Lead adoption of digital HR technologies (e.g., e-rostering, automation, AI-enabled talent management) to enhance operational efficiency and staff experience. Champion workforce analytics, using data to drive decisions on recruitment, retention, wellbeing, and productivity. Organisational Development Lead, model, and enable the Trusts journey toward inclusion and compassionate culturefrom strategy to delivery. Design and commission OD programmes and initiatives that drive organisational change, staff wellbeing and engagement, and outstanding patient care. Adapt reward and recognition frameworks to incentivise and embed Trust values. Teaching and Learning Work closely with the CMO and CNO to create an integrated Education and learning function catering for the needs of all sections of the workforce, to go live in 2026/7, ensuring excellence in clinical, managerial, and professional development. Forge strong partnerships with education providers and system partners to attract, retain, and continually develop the best talent. Workforce Planning and Performance Develop and deliver strategic and operational workforce plans, proactively forecasting needs now and for the future. Oversee recruitment and retention strategies for a diverse, skilled workforce. Monitor and report workforce performance metrics to Board and managers. Staff Voice and Co-production Promote productive partnership working with staff and trades unions. Lead improvements in staff satisfaction through regular engagement and responsive action. Amplify direct staff voice, involvement, and co-production in policy, practice, and culture, going beyond consultation to genuine empowerment. Provide professional leadership, vision, and direction for the Trusts Operational HR Services, Medical Workforce, Employee Relations, EDI, and Organisational Development. Advise the CEO, Board and senior leaders on sensitive workforce matters. Set and monitor the highest standards of confidentiality, integrity, and compliance in all people actions. Provide executive leadership for People workstreams and projects for the One Devon and working collaboratively with system partners across Devon and Cornwall and beyond. Contribute to and lead elements of the implementation of the system-wide People Plan. Proactively engage with the South West and national CPO networks to ensure engagement and relevant leaning from best practice. Executive Director Responsibilities Contribute fully to the Trusts overall strategy, Board effectiveness, and achievement of strategic and financial objectives including leadership of wider workstreams to support financial sustainability alongside delivery on year-on-year efficiencies within the workforce function. Maintain Board-level oversight and accountability for all corporate HR, organisational development, and EDI matters. Participate in the Executive Director on-call Rota. Maintain eligibility with Fit & Proper Persons Requirements. Person Specification Qualifications Educated to Master's degree level or equivalent Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations CIPD Fellow Knowledge & Skills . click apply for full job details
Jan 20, 2026
Full time
Executive Director Appointment - Chief People Officer Joining us on a twelve to eighteen month fixed term contract/secondment basis as our Chief People Officer, you will play a central role in shaping the future of our organisation and ensuring our people feel valued, supported and empowered to deliver outstanding care. This is a pivotal Executive Board position, reporting directly to the Chief Executive, where your leadership will influence culture, workforce transformation and long term organisational success. We are seeking an inspiring, collaborative, and forward thinking leader with a strong professional background in HR and Organisational Development. You will bring credibility, confidence and compassion, alongside substantial experience operating at Board level or as a Deputy with some board exposure with a proven track record of leading people functions in a large complex organisation. Your leadership will drive workforce transformation, enabling new ways of working that bring our Trust strategy and the NHS 10-Year Plan to life and ensuring our communities not just today but for future generations to come. In this role, you will have the opportunity to lead meaningful change, strengthening a culture that is empowering and genuinely committed to learning and improving. You will join an Executive Team united by a clear sense of purpose and a shared commitment to making University Hospitals Plymouth a great place to work and receive care. Main duties of the job Your Impact As Chief People Officer, you will: Champion and continue to embed our Trust Values, shaping a healthy, compassionate and inclusive culture where colleagues feel a sense of belonging and purpose. Lead workforce redesign and productivity programmes, ensuring our staffing models are fit for the future and aligned to clinical transformation and financial sustainability. Lead the development and delivery of a new, evidence-based People Strategy that strengthens and improves staff experience across the organisation. Drive the future transformation of People Services, using technology, automation and data-driven innovation to improve customer experience for staff and leaders. Advance system working, ensuring our organisation is an active and influential partner across the wider health and care landscape. Strengthen partnership working with trade unions, system partners and community organisations. Provide expert strategic advice to the Chief Executive and Board, influencing decision-making and shaping workforce strategy at the highest level. About us We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Job responsibilities Workforce Transformation and Delivery Lead delivery of the workforce aspects of the NHS 10-year plan, including exploration and implementation of innovative workforce models that enable and empower left shift (out of hospital, prevention, community care) in partnership with clinical and operational leaders. Partner with system and regional HR leaders to share best practices and accelerate adoption of new workforce solutions. Equality, Diversity and Inclusion Champion a Trust-wide approach to EDI, driving cultural change so University Hospitals Plymouth is an employer where everyone can thrive. Oversee the design and delivery of EDI programmes with impact, from recruitment practices to career progression pathways. Support the Trust in meeting and exceeding statutory equalities duties and foster a workplace free from discrimination and disadvantage. Integrate social value and anchor institution principlesusing the Trusts position to promote local employment, inequalities reduction, apprenticeships, and community impact. HR Systems, Processes, and Manager Empowerment Establish and embed consistently high standards of HR systems and processes that support managers to lead, develop, and support their teams. Drive continued digital innovation in HR, ensuring managers and staff have accessible and effective tools for people management across the employee lifecycle. Work closely with our CDIO on innovative models for process automation to enable more efficient ways of working. Leadership Capability Development Strengthen leadership and management capability at all levels of the Trust through targeted training, development programmes, and interventions. Develop and deliver succession plans and talent pipelines for critical roles. Lead the Board and senior leadership team development, creating an environment of high trust, ambition, and accountability. Digital Transformation and Workforce Analytics Lead adoption of digital HR technologies (e.g., e-rostering, automation, AI-enabled talent management) to enhance operational efficiency and staff experience. Champion workforce analytics, using data to drive decisions on recruitment, retention, wellbeing, and productivity. Organisational Development Lead, model, and enable the Trusts journey toward inclusion and compassionate culturefrom strategy to delivery. Design and commission OD programmes and initiatives that drive organisational change, staff wellbeing and engagement, and outstanding patient care. Adapt reward and recognition frameworks to incentivise and embed Trust values. Teaching and Learning Work closely with the CMO and CNO to create an integrated Education and learning function catering for the needs of all sections of the workforce, to go live in 2026/7, ensuring excellence in clinical, managerial, and professional development. Forge strong partnerships with education providers and system partners to attract, retain, and continually develop the best talent. Workforce Planning and Performance Develop and deliver strategic and operational workforce plans, proactively forecasting needs now and for the future. Oversee recruitment and retention strategies for a diverse, skilled workforce. Monitor and report workforce performance metrics to Board and managers. Staff Voice and Co-production Promote productive partnership working with staff and trades unions. Lead improvements in staff satisfaction through regular engagement and responsive action. Amplify direct staff voice, involvement, and co-production in policy, practice, and culture, going beyond consultation to genuine empowerment. Provide professional leadership, vision, and direction for the Trusts Operational HR Services, Medical Workforce, Employee Relations, EDI, and Organisational Development. Advise the CEO, Board and senior leaders on sensitive workforce matters. Set and monitor the highest standards of confidentiality, integrity, and compliance in all people actions. Provide executive leadership for People workstreams and projects for the One Devon and working collaboratively with system partners across Devon and Cornwall and beyond. Contribute to and lead elements of the implementation of the system-wide People Plan. Proactively engage with the South West and national CPO networks to ensure engagement and relevant leaning from best practice. Executive Director Responsibilities Contribute fully to the Trusts overall strategy, Board effectiveness, and achievement of strategic and financial objectives including leadership of wider workstreams to support financial sustainability alongside delivery on year-on-year efficiencies within the workforce function. Maintain Board-level oversight and accountability for all corporate HR, organisational development, and EDI matters. Participate in the Executive Director on-call Rota. Maintain eligibility with Fit & Proper Persons Requirements. Person Specification Qualifications Educated to Master's degree level or equivalent Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations CIPD Fellow Knowledge & Skills . click apply for full job details
Appointments/Call Centre Officer The closing date is 23 January 2026 An exciting and challenging opportunity has become available for an Appointments / Call Centre Officer within Patient Booking Services. The post holder will be responsible for providing clerical and administrative support to the department. You will work closely with a wide range of staff across the Organisation, including other hospitals, GP services and mainly, our patients. Previous applicants need not apply Main duties of the job To co ordinate the booking of outpatient appointments for Medical/Surgical specialties across MWL Teaching Hospital NHS Trust. To schedule appointments ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution. The Appointments Department provides an operational service for MWL NHS Trust and other external Trusts. The Appointments department co ordinates the outpatient appointment bookings for all specialties. This data is captured on a variety of computerised systems. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9,000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care - Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care - Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services - Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services - We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Job responsibilities KEY DUTIES Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code. To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator. Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems. Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral. Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session. Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics. Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements. To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently Order interpreters for patients attending outpatient clinics by e mail. To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution. Order all necessary equipment for appointments via Outpatient Managers by e mail. Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged. Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity. Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquiries. Significant conversations including outcomes are to be recorded on PAS. Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis. Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment. Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi Disciplinary Team guidelines and Department of Health guidelines. Book linked appointments foe ENT and Ophthalmology prior to appointment date. Complete data checks on computerised systems (PAS, NHS e referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc. Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis. ASI report managed independently within DOH guidelines for Paper Switch Off Compliance Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates Set up and amendments of clinic schedules on PAS system Training/mentoring of staff on all roles within the Appointments Department To ensure that all two week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e referral system. To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system. Organise and order stationary items as appropriate. Deal appropriately with concerns from staff in line with Trust policy. To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co ordinator. Participate in call centre rotation. Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services. Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers. To work in a flexible manner in accordance with the Trust policy. Any other duties required by Line Manager. Person Specification Qualifications Educated to GCSE level and/or equivalent qualification and/or equivalent experience NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience Knowledge & Experience Call Centre experience Excellent IT skills with knowledge and experience of Microsoft office products Previous clerical experience Previous NHS experience Knowledge of medical terminology Experience of mentoring and training staff Skills Word Processing Skills Self motivated and able to work with limited supervision Ability to use own initiative and respond to new challenges Ability to manage/prioritise own workload Ability to accurately maintain computerise and manual systems Ability to work as part of a team Ability to mentor and train staff Excellent interpersonal skills . click apply for full job details
Jan 20, 2026
Full time
Appointments/Call Centre Officer The closing date is 23 January 2026 An exciting and challenging opportunity has become available for an Appointments / Call Centre Officer within Patient Booking Services. The post holder will be responsible for providing clerical and administrative support to the department. You will work closely with a wide range of staff across the Organisation, including other hospitals, GP services and mainly, our patients. Previous applicants need not apply Main duties of the job To co ordinate the booking of outpatient appointments for Medical/Surgical specialties across MWL Teaching Hospital NHS Trust. To schedule appointments ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution. The Appointments Department provides an operational service for MWL NHS Trust and other external Trusts. The Appointments department co ordinates the outpatient appointment bookings for all specialties. This data is captured on a variety of computerised systems. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9,000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care - Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care - Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services - Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services - We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Job responsibilities KEY DUTIES Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code. To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator. Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems. Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral. Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session. Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics. Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements. To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently Order interpreters for patients attending outpatient clinics by e mail. To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution. Order all necessary equipment for appointments via Outpatient Managers by e mail. Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged. Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity. Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquiries. Significant conversations including outcomes are to be recorded on PAS. Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis. Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment. Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi Disciplinary Team guidelines and Department of Health guidelines. Book linked appointments foe ENT and Ophthalmology prior to appointment date. Complete data checks on computerised systems (PAS, NHS e referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc. Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis. ASI report managed independently within DOH guidelines for Paper Switch Off Compliance Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates Set up and amendments of clinic schedules on PAS system Training/mentoring of staff on all roles within the Appointments Department To ensure that all two week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e referral system. To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system. Organise and order stationary items as appropriate. Deal appropriately with concerns from staff in line with Trust policy. To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co ordinator. Participate in call centre rotation. Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services. Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers. To work in a flexible manner in accordance with the Trust policy. Any other duties required by Line Manager. Person Specification Qualifications Educated to GCSE level and/or equivalent qualification and/or equivalent experience NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience Knowledge & Experience Call Centre experience Excellent IT skills with knowledge and experience of Microsoft office products Previous clerical experience Previous NHS experience Knowledge of medical terminology Experience of mentoring and training staff Skills Word Processing Skills Self motivated and able to work with limited supervision Ability to use own initiative and respond to new challenges Ability to manage/prioritise own workload Ability to accurately maintain computerise and manual systems Ability to work as part of a team Ability to mentor and train staff Excellent interpersonal skills . click apply for full job details
Regional Account Manager - Leading UK Drinks Wholesaler - Hull - Salary DOE, Company Car, & Bonus I am pleased to be partnered with one of the Leading Drinks Wholesalers in the UK who are on the look out to expand their teams. This client has an exceptional reputation for development, strong market share in the On Trade and a formidable portfolio of products click apply for full job details
Jan 20, 2026
Full time
Regional Account Manager - Leading UK Drinks Wholesaler - Hull - Salary DOE, Company Car, & Bonus I am pleased to be partnered with one of the Leading Drinks Wholesalers in the UK who are on the look out to expand their teams. This client has an exceptional reputation for development, strong market share in the On Trade and a formidable portfolio of products click apply for full job details
Join a dynamic team in Hythe as an Account Manager! Drive customer satisfaction, generate leads, and support sales growth in a permanent role with a leading company. Account Manager Location : Hythe Salary : up to £35k DOE Permanent role, Full-time Benefits: • Competitive salary • Permanent role • Supportive team environment • Opportunities for growth and development About the Role: We are recruiting confidentially on behalf of our client for a motivated and dynamic Account Manager. This role combines customer service and sales support responsibilities, focusing on managing enquiries, promoting products and services, generating leads, and providing timely support to the sales team. You will play a key role in maintaining strong customer relationships and contributing to revenue growth. Responsibilities: Act as the first point of contact for customer queries via phone and email Provide timely and professional support to resolve issues or escalate where necessary Take ownership of after-sales care, including contacting customers regarding deliveries and updates Assign incoming leads to Regional Sales Managers Generate new leads through market research and effective communication Assist with preparing, issuing, and following up on quotes and proposals Track outstanding quotes and proactively follow up to support conversion Identify upselling and cross-selling opportunities during interactions Maintain accurate records in the CRM system Candidate Requirements: Proven experience in customer service, sales support, or administration Strong communication skills, both verbal and written Excellent organisational and time management skills High attention to detail and accuracy Proactive problem-solving approach Experience with CRM software Ability to work collaboratively and independently Morgan Jones is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and ensure fair treatment throughout the recruitment process. About Morgan Jones: Morgan Jones Recruitment is a leading recruitment agency dedicated to connecting talented individuals with outstanding opportunities. Apply now!
Jan 20, 2026
Full time
Join a dynamic team in Hythe as an Account Manager! Drive customer satisfaction, generate leads, and support sales growth in a permanent role with a leading company. Account Manager Location : Hythe Salary : up to £35k DOE Permanent role, Full-time Benefits: • Competitive salary • Permanent role • Supportive team environment • Opportunities for growth and development About the Role: We are recruiting confidentially on behalf of our client for a motivated and dynamic Account Manager. This role combines customer service and sales support responsibilities, focusing on managing enquiries, promoting products and services, generating leads, and providing timely support to the sales team. You will play a key role in maintaining strong customer relationships and contributing to revenue growth. Responsibilities: Act as the first point of contact for customer queries via phone and email Provide timely and professional support to resolve issues or escalate where necessary Take ownership of after-sales care, including contacting customers regarding deliveries and updates Assign incoming leads to Regional Sales Managers Generate new leads through market research and effective communication Assist with preparing, issuing, and following up on quotes and proposals Track outstanding quotes and proactively follow up to support conversion Identify upselling and cross-selling opportunities during interactions Maintain accurate records in the CRM system Candidate Requirements: Proven experience in customer service, sales support, or administration Strong communication skills, both verbal and written Excellent organisational and time management skills High attention to detail and accuracy Proactive problem-solving approach Experience with CRM software Ability to work collaboratively and independently Morgan Jones is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and ensure fair treatment throughout the recruitment process. About Morgan Jones: Morgan Jones Recruitment is a leading recruitment agency dedicated to connecting talented individuals with outstanding opportunities. Apply now!
Location: London (Hybrid) Department: Sales Reporting to: Regional Sales Leader The Opportunity We are a global career marketplace, connecting employers with professionals through digital recruitment and employer branding solutions. We are looking for a commercially driven Account Manager to join our sales team and take ownership of a portfolio of clients click apply for full job details
Jan 20, 2026
Full time
Location: London (Hybrid) Department: Sales Reporting to: Regional Sales Leader The Opportunity We are a global career marketplace, connecting employers with professionals through digital recruitment and employer branding solutions. We are looking for a commercially driven Account Manager to join our sales team and take ownership of a portfolio of clients click apply for full job details
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets. What do we offer? Competitive salary Company performance bonus scheme Pension scheme - up to 10% employer contribution Private medical insurance Comprehensive health cash plan 25 days annual leave + bank holidays Flexible benefits programme (buy & sell holiday allowance, discounted gym memberships, Maternity/ adoption leave- up to 52 weeks, first 26 weeks at full pay, subsequent 26 at 50% (basic pay) and Paternity/Non-Pregnant Parent/ Co-adopter leave 4 weeks full pay) Structured training & opportunities to progress What does the role look like? We are seeking a capable and people-focused MRO Storefront Team Leader to support the delivery and ongoing evolution of the MRO Storefront function, reporting directly to the MRO Storefront Manager. This role is responsible for the day-to-day leadership, performance, and development of the MRO Storefront Administrator and Customer Service Representative (CSR) team. The role plays a critical part in maintaining operational stability, consistency, and service quality during a period of transformation. Initially, the focus will be on managing execution within a task-based operating model, ensuring high-volume administrative and transactional activities are delivered accurately and on time. As the Storefront evolves, the Team Leader will support the transition to a customer-based operating model, coaching CSRs towards end-to-end customer ownership. This position requires strong people leadership, operational discipline, and the ability to translate direction into clear priorities, behaviours, and outcomes for the team. What will your day-to-day responsibilities look like? Lead, coach, and support a team of MRO Storefront Administrators and CSRs, ensuring clarity of roles, priorities, and expectations. Manage daily workload allocation and task prioritisation to ensure service levels, deadlines, and customer commitments are consistently met. Act as the first escalation point for operational and customer issues, resolving where possible and escalating appropriately when required. Ensure consistent execution of Storefront activities, including inbox management, SAP transactions, unit inductions, quoting, order progression, and invoicing support. Monitor individual and team performance against agreed KPIs, identifying risks and improvement opportunities. Support onboarding, training, and capability development of new and existing team members. Coach CSRs towards greater autonomy, process understanding, and customer ownership as the Storefront transitions to the future-state model. Ensure adherence to standard operating procedures, data quality requirements, and governance frameworks. Support the implementation of organisational and process changes, including the move from task-based to customer-based ways of working. Identify operational pain points and feed structured inputs into continuous improvement and automation initiatives. Promote a strong customer-centric mindset while maintaining operational discipline. Ensure issues are managed through the Quality, Cost, Delivery, People, Safety (QCPC) process. Promote compliance with ethical standards, IT policies, people practices, and Environment, Health & Safety requirements. Act as a role model for professional behaviours, accountability, and collaboration across the Storefront and wider MRO organisation. What will you bring to the role? Essential skills: Proven people leadership experience within a customer service, operational, or administrative environment. Strong organisational skills with the ability to manage workload, priorities, and operational detail. Experience working with ERP systems (SAP preferred) in transactional or order management settings. Desirable skills : Experience within Aerospace MRO or a regulated industry. Exposure to quoting, invoicing, turnback management, or cash-collection processes. Experience supporting organisational or process change initiatives. Familiarity with Continuous Improvement or Lean methodologies. Aspiration to progress into broader Storefront or operational leadership roles.
Jan 20, 2026
Full time
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets. What do we offer? Competitive salary Company performance bonus scheme Pension scheme - up to 10% employer contribution Private medical insurance Comprehensive health cash plan 25 days annual leave + bank holidays Flexible benefits programme (buy & sell holiday allowance, discounted gym memberships, Maternity/ adoption leave- up to 52 weeks, first 26 weeks at full pay, subsequent 26 at 50% (basic pay) and Paternity/Non-Pregnant Parent/ Co-adopter leave 4 weeks full pay) Structured training & opportunities to progress What does the role look like? We are seeking a capable and people-focused MRO Storefront Team Leader to support the delivery and ongoing evolution of the MRO Storefront function, reporting directly to the MRO Storefront Manager. This role is responsible for the day-to-day leadership, performance, and development of the MRO Storefront Administrator and Customer Service Representative (CSR) team. The role plays a critical part in maintaining operational stability, consistency, and service quality during a period of transformation. Initially, the focus will be on managing execution within a task-based operating model, ensuring high-volume administrative and transactional activities are delivered accurately and on time. As the Storefront evolves, the Team Leader will support the transition to a customer-based operating model, coaching CSRs towards end-to-end customer ownership. This position requires strong people leadership, operational discipline, and the ability to translate direction into clear priorities, behaviours, and outcomes for the team. What will your day-to-day responsibilities look like? Lead, coach, and support a team of MRO Storefront Administrators and CSRs, ensuring clarity of roles, priorities, and expectations. Manage daily workload allocation and task prioritisation to ensure service levels, deadlines, and customer commitments are consistently met. Act as the first escalation point for operational and customer issues, resolving where possible and escalating appropriately when required. Ensure consistent execution of Storefront activities, including inbox management, SAP transactions, unit inductions, quoting, order progression, and invoicing support. Monitor individual and team performance against agreed KPIs, identifying risks and improvement opportunities. Support onboarding, training, and capability development of new and existing team members. Coach CSRs towards greater autonomy, process understanding, and customer ownership as the Storefront transitions to the future-state model. Ensure adherence to standard operating procedures, data quality requirements, and governance frameworks. Support the implementation of organisational and process changes, including the move from task-based to customer-based ways of working. Identify operational pain points and feed structured inputs into continuous improvement and automation initiatives. Promote a strong customer-centric mindset while maintaining operational discipline. Ensure issues are managed through the Quality, Cost, Delivery, People, Safety (QCPC) process. Promote compliance with ethical standards, IT policies, people practices, and Environment, Health & Safety requirements. Act as a role model for professional behaviours, accountability, and collaboration across the Storefront and wider MRO organisation. What will you bring to the role? Essential skills: Proven people leadership experience within a customer service, operational, or administrative environment. Strong organisational skills with the ability to manage workload, priorities, and operational detail. Experience working with ERP systems (SAP preferred) in transactional or order management settings. Desirable skills : Experience within Aerospace MRO or a regulated industry. Exposure to quoting, invoicing, turnback management, or cash-collection processes. Experience supporting organisational or process change initiatives. Familiarity with Continuous Improvement or Lean methodologies. Aspiration to progress into broader Storefront or operational leadership roles.
LEAD THE EVOLUTION OF RETAIL BANKING Liberty Bay Credit Union is preparing for a bold strategic transformation, and we are looking for a head of Retail to guide our branch network into the future. We have a dedicated, long-tenured team that serves our members with heart. As routine transactions move to digital channels, the value of human advice has never been higher. We need a leader to elevate our branch experience, bridging the gap between digital convenience and human advice, and turning our trusted service centers into true relationship engines. Reporting to the SVP of People Operations, you will lead the next chapter of our retail strategy. Building on our foundation of service, your mandate is to install a modern retail framework that empowers our team to deepen relationships, ensuring every interaction adds value to our members' financial lives. What will you do? Install a modern Framework: You will design and teach a consultative sales model. You will give our staff the training and confidence to move from order taking to financial discovery, helping them uncover opportunities to improve a member's life. Be a Player-Coach: You won't hide in an office. You will spend a significant portion of your time in the branches, sitting side-by-side with our Managers and Bankers. You will model the behaviors you expect, making calls, asking questions, and showing them how to win. Unlock Potential: We believe in our people. Your job is to turn tellers into universal bankers and managers into market leaders. You will build career paths that reward growth and skill acquisition. Lead "The Street" Strategy: You will coach Branch Managers to become the "Mayors" of their towns. You will guide them on how to build networks with local small businesses and non profits, driving growth through relationships rather than just transactions. Champion Data & Trust: You will partner with member services and our data team to ensure our staff understands why data matters. You will drive a "Zero Defect" standard on account opening, not just for compliance, but so we can serve our members better. Qualifications Minimum 10 years of retail banking experience, ideally in a multi site leadership role (Regional or Network oversight). Demonstrated success in training and upskilling teams. You must share examples of how you helped existing staff adapt to new sales or service models. Bachelor's degree in Business, Finance, or related field required. Strong proficiency in modern banking tools (CRM, Digital Banking platforms) and the ability to teach others how to use them. Experience with pipeline management, incentive plan design, reporting, and analyzing branch profitability. Deep understanding of Retail Compliance, Security, and Risk Management protocols. Who you are: You get more satisfaction from seeing a team member succeed than closing a deal yourself. You have a proven track record of upskilling staff and helping them adapt to new expectations. You understand that "Sales" isn't a dirty word, it's service. You know how to teach this concept to staff who may be hesitant to sell. You have 10+ years of retail banking experience (5+ in leadership) and know how to drive deposit and membership growth in a competitive market. You collaborate effortlessly. You know how to work with Commercial / Residential / Consumer Lending and Member Services to ensure the member gets the best expert for their needs. The pay range for this role is: $ 100,000 - 150,000 USD per year. Why join Liberty Bay? You will architect the future of our retail network, blending the best of digital convenience with the power of human connection. Just as you develop your team, we are committed to your growth as a strategic executive. We are breaking down silos. We are one engine, fighting for our members. Ready to lead? We offer an extremely generous benefits package: Healthcare plan (Employer paid) Retirement plan (401k) Life Insurance Paid Time off (vacation, sick, holidays) Family Leave Short Term & Long Term Disability Training & Development Wellness Resources If you are a leader who loves to teach, build, and grow, we want to talk to you. Apply today to help us build the future of Liberty Bay.
Jan 20, 2026
Full time
LEAD THE EVOLUTION OF RETAIL BANKING Liberty Bay Credit Union is preparing for a bold strategic transformation, and we are looking for a head of Retail to guide our branch network into the future. We have a dedicated, long-tenured team that serves our members with heart. As routine transactions move to digital channels, the value of human advice has never been higher. We need a leader to elevate our branch experience, bridging the gap between digital convenience and human advice, and turning our trusted service centers into true relationship engines. Reporting to the SVP of People Operations, you will lead the next chapter of our retail strategy. Building on our foundation of service, your mandate is to install a modern retail framework that empowers our team to deepen relationships, ensuring every interaction adds value to our members' financial lives. What will you do? Install a modern Framework: You will design and teach a consultative sales model. You will give our staff the training and confidence to move from order taking to financial discovery, helping them uncover opportunities to improve a member's life. Be a Player-Coach: You won't hide in an office. You will spend a significant portion of your time in the branches, sitting side-by-side with our Managers and Bankers. You will model the behaviors you expect, making calls, asking questions, and showing them how to win. Unlock Potential: We believe in our people. Your job is to turn tellers into universal bankers and managers into market leaders. You will build career paths that reward growth and skill acquisition. Lead "The Street" Strategy: You will coach Branch Managers to become the "Mayors" of their towns. You will guide them on how to build networks with local small businesses and non profits, driving growth through relationships rather than just transactions. Champion Data & Trust: You will partner with member services and our data team to ensure our staff understands why data matters. You will drive a "Zero Defect" standard on account opening, not just for compliance, but so we can serve our members better. Qualifications Minimum 10 years of retail banking experience, ideally in a multi site leadership role (Regional or Network oversight). Demonstrated success in training and upskilling teams. You must share examples of how you helped existing staff adapt to new sales or service models. Bachelor's degree in Business, Finance, or related field required. Strong proficiency in modern banking tools (CRM, Digital Banking platforms) and the ability to teach others how to use them. Experience with pipeline management, incentive plan design, reporting, and analyzing branch profitability. Deep understanding of Retail Compliance, Security, and Risk Management protocols. Who you are: You get more satisfaction from seeing a team member succeed than closing a deal yourself. You have a proven track record of upskilling staff and helping them adapt to new expectations. You understand that "Sales" isn't a dirty word, it's service. You know how to teach this concept to staff who may be hesitant to sell. You have 10+ years of retail banking experience (5+ in leadership) and know how to drive deposit and membership growth in a competitive market. You collaborate effortlessly. You know how to work with Commercial / Residential / Consumer Lending and Member Services to ensure the member gets the best expert for their needs. The pay range for this role is: $ 100,000 - 150,000 USD per year. Why join Liberty Bay? You will architect the future of our retail network, blending the best of digital convenience with the power of human connection. Just as you develop your team, we are committed to your growth as a strategic executive. We are breaking down silos. We are one engine, fighting for our members. Ready to lead? We offer an extremely generous benefits package: Healthcare plan (Employer paid) Retirement plan (401k) Life Insurance Paid Time off (vacation, sick, holidays) Family Leave Short Term & Long Term Disability Training & Development Wellness Resources If you are a leader who loves to teach, build, and grow, we want to talk to you. Apply today to help us build the future of Liberty Bay.
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:UK Demand Generation Manager page is loaded UK Demand Generation Managerlocations: Leeds Office: Reading Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101667 Job Context The Digital Demand Manager will play a key role in shaping and executing the digital growth strategy for Simpro UK and BigChange. Reporting to the Director of Growth Marketing, this position is responsible for identifying, testing and scaling innovative demand channels across paid media and emerging digital platforms to drive high-quality lead acquisition and conversion. The successful candidate will bring a strong track record of expanding market presence through creative, data-led strategies, with the ability to leverage insights to continuously optimise performance and accelerate growth. Experience within B2B SaaS and familiarity with the trades industry are highly desirable. This role is central to delivering ambitious 2026 growth objectives and increasing brand impact across the UK market. It is well suited to a strategic, analytical marketer who thrives in a high-growth environment and is motivated by connecting innovative digital programs to measurable business outcomes. Location: Leeds LS15 or Reading RG1, on-site. What You'll Do Lead the exploration and implementation of new digital demand channels in the UK, including ad platforms, publications and other innovative opportunities to reach target audiences for Simpro UK and BigChange. Develop and execute targeted multi-channel campaigns across paid search, paid social, display and new digital channels that align to the buyer journey and support market expansion. Analyze and report on campaign performance across all digital platforms, generating actionable insights and making recommendations to improve pipeline velocity, lead quality and ROI, with a focus on rapid market growth. Support paid media strategy execution (PPC and paid social) through agency partners, focus on strategic oversight and identifying new opportunities. Conduct A/B testing and leverage data analysis to continuously optimize lead generation and engagement efforts, particularly in nascent channels. Stay current with demand generation best practices, marketing technology trends and innovative digital advertising solutions, especially those applicable to the UK market. What You'll Bring Hands-on experience with PPC, paid social and account-based marketing, with a strong grasp of end-to-end digital campaign management. Proficiency with digital marketing and ABM platforms, including Google Ads, LinkedIn Ads and 6Sense. Strong analytical capability, using data to optimize performance, inform strategy and drive measurable demand generation outcomes. Demonstrated experience launching and scaling new digital advertising channels, including programmatic and emerging platforms (e.g. CTV). Solid understanding of paid digital channels and their role in driving pipeline and market penetration. Proven ability to drive growth in less mature or developing markets through innovative, test-and-learn digital strategies. Excellent cross-functional collaboration skills, partnering effectively with sales, product marketing, and regional marketing teams. Strong project management and organisational skills, able to prioritise and deliver multiple initiatives in a fast-paced environment. Clear, confident communicator, comfortable presenting insights and recommendations to senior leadership. Adaptable, proactive, and growth-oriented, with a passion for experimentation, optimisation and continuous improvement. Familiarity with B2B SaaS marketing, with exposure to or interest in the trades industry. What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'! Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Casual dress and relaxed office environment Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Jan 20, 2026
Full time
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:UK Demand Generation Manager page is loaded UK Demand Generation Managerlocations: Leeds Office: Reading Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101667 Job Context The Digital Demand Manager will play a key role in shaping and executing the digital growth strategy for Simpro UK and BigChange. Reporting to the Director of Growth Marketing, this position is responsible for identifying, testing and scaling innovative demand channels across paid media and emerging digital platforms to drive high-quality lead acquisition and conversion. The successful candidate will bring a strong track record of expanding market presence through creative, data-led strategies, with the ability to leverage insights to continuously optimise performance and accelerate growth. Experience within B2B SaaS and familiarity with the trades industry are highly desirable. This role is central to delivering ambitious 2026 growth objectives and increasing brand impact across the UK market. It is well suited to a strategic, analytical marketer who thrives in a high-growth environment and is motivated by connecting innovative digital programs to measurable business outcomes. Location: Leeds LS15 or Reading RG1, on-site. What You'll Do Lead the exploration and implementation of new digital demand channels in the UK, including ad platforms, publications and other innovative opportunities to reach target audiences for Simpro UK and BigChange. Develop and execute targeted multi-channel campaigns across paid search, paid social, display and new digital channels that align to the buyer journey and support market expansion. Analyze and report on campaign performance across all digital platforms, generating actionable insights and making recommendations to improve pipeline velocity, lead quality and ROI, with a focus on rapid market growth. Support paid media strategy execution (PPC and paid social) through agency partners, focus on strategic oversight and identifying new opportunities. Conduct A/B testing and leverage data analysis to continuously optimize lead generation and engagement efforts, particularly in nascent channels. Stay current with demand generation best practices, marketing technology trends and innovative digital advertising solutions, especially those applicable to the UK market. What You'll Bring Hands-on experience with PPC, paid social and account-based marketing, with a strong grasp of end-to-end digital campaign management. Proficiency with digital marketing and ABM platforms, including Google Ads, LinkedIn Ads and 6Sense. Strong analytical capability, using data to optimize performance, inform strategy and drive measurable demand generation outcomes. Demonstrated experience launching and scaling new digital advertising channels, including programmatic and emerging platforms (e.g. CTV). Solid understanding of paid digital channels and their role in driving pipeline and market penetration. Proven ability to drive growth in less mature or developing markets through innovative, test-and-learn digital strategies. Excellent cross-functional collaboration skills, partnering effectively with sales, product marketing, and regional marketing teams. Strong project management and organisational skills, able to prioritise and deliver multiple initiatives in a fast-paced environment. Clear, confident communicator, comfortable presenting insights and recommendations to senior leadership. Adaptable, proactive, and growth-oriented, with a passion for experimentation, optimisation and continuous improvement. Familiarity with B2B SaaS marketing, with exposure to or interest in the trades industry. What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'! Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Casual dress and relaxed office environment Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
A growing property and construction consultancy is currently looking for a driven Quantity Surveyor to join their Maidstone team. Known for their hands-on approach and long-standing client relationships, this consultancy delivers a wide range of projects across residential, commercial, education, and healthcare sectors throughout the South East. This is an excellent opportunity for a proactive Quantity Surveyor with experience in both pre- and post-contract duties who is looking to step into a client-facing role with autonomy and progression. The consultancy prides itself on its supportive culture, technical excellence, and long-term staff development. The successful Quantity Surveyor will be involved in all stages of the project lifecycle, working closely with clients, contractors, and colleagues to ensure the delivery of high-quality, cost-effective outcomes. This role is ideal for a Quantity Surveyor looking to build strong regional project experience in a collaborative team environment. You'll join a close-knit team where your contribution is valued, and as a Quantity Surveyor , you'll benefit from structured development and the opportunity to grow towards a Senior role. Quantity Surveyor - Key Responsibilities Deliver full cost consultancy services from feasibility to final account Prepare cost plans, estimates, and tender documentation Manage contract administration under JCT and NEC forms Oversee valuations, variations, and cost reporting Build and maintain strong client and contractor relationships Work across multiple live projects with the support of senior staff Quantity Surveyor - Candidate Requirements 3+ years' experience in a consultancy or client-side QS role Degree qualified in Quantity Surveying or a RICS-accredited discipline Experience across both pre- and post-contract stages Strong understanding of JCT and/or NEC contracts Excellent communication and organisational skills Working towards MRICS is desirable In Return Competitive salary between 40,000 - 50,000 Diverse and stable project pipeline across the South East/London Supportive and collaborative team culture Flexible working arrangements Career progression with mentoring and CPD support If you are a Quantity Surveyor considering your career opportunities, then please contact Dan McEvoy at Brandon James. (phone number removed) Reference 21192 Quantity Surveyor / Project Manager / Project Management / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / MICOB / MAPM / FRICS / Contract Administration / Associate Director / Construction Consultancy
Jan 20, 2026
Full time
A growing property and construction consultancy is currently looking for a driven Quantity Surveyor to join their Maidstone team. Known for their hands-on approach and long-standing client relationships, this consultancy delivers a wide range of projects across residential, commercial, education, and healthcare sectors throughout the South East. This is an excellent opportunity for a proactive Quantity Surveyor with experience in both pre- and post-contract duties who is looking to step into a client-facing role with autonomy and progression. The consultancy prides itself on its supportive culture, technical excellence, and long-term staff development. The successful Quantity Surveyor will be involved in all stages of the project lifecycle, working closely with clients, contractors, and colleagues to ensure the delivery of high-quality, cost-effective outcomes. This role is ideal for a Quantity Surveyor looking to build strong regional project experience in a collaborative team environment. You'll join a close-knit team where your contribution is valued, and as a Quantity Surveyor , you'll benefit from structured development and the opportunity to grow towards a Senior role. Quantity Surveyor - Key Responsibilities Deliver full cost consultancy services from feasibility to final account Prepare cost plans, estimates, and tender documentation Manage contract administration under JCT and NEC forms Oversee valuations, variations, and cost reporting Build and maintain strong client and contractor relationships Work across multiple live projects with the support of senior staff Quantity Surveyor - Candidate Requirements 3+ years' experience in a consultancy or client-side QS role Degree qualified in Quantity Surveying or a RICS-accredited discipline Experience across both pre- and post-contract stages Strong understanding of JCT and/or NEC contracts Excellent communication and organisational skills Working towards MRICS is desirable In Return Competitive salary between 40,000 - 50,000 Diverse and stable project pipeline across the South East/London Supportive and collaborative team culture Flexible working arrangements Career progression with mentoring and CPD support If you are a Quantity Surveyor considering your career opportunities, then please contact Dan McEvoy at Brandon James. (phone number removed) Reference 21192 Quantity Surveyor / Project Manager / Project Management / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / MICOB / MAPM / FRICS / Contract Administration / Associate Director / Construction Consultancy
At ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing cybersecurity maturity around the globe. We're on a journey to expand adoption and accelerate growth by hiring top talent across the security industry. Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk. Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game-changing opportunity to help forge this transformational journey at ReversingLabs. You, as the Channel Account Manager, leverage channel partners to drive growth and sales productivity. They drive collaboration and engagement with partners via account mapping sessions, develop Partner Account Plans, partner with marketing to execute channel-marketing events, recruit and onboard new partners, and support the sales teams that you are mapped to. You will build strong relationships with key information security channel partners throughout the region, including both National Partners and local headquartered regional partners. Leverage strong written and verbal communication and presentation skills and be able to clearly and effectively articulate ReversingLabs value, and help partners understand how ReversingLabs will be critical to their business growth and strategic initiatives. What You Will Do Build and maintain strong, mutually beneficial relationships with channel partners Act as the main point of contact for channel partners and address their needs and concerns Train and educate channel partners on ReversingLabs products, services and sales strategies Assist in developing sales and marketing strategies to drive partner-led sales Monitor and assess the performance of channel partners against predefined sales targets and KPIs WOrk with channel partners to develop and manage sales pipelines Stay informed about market trends, competitor activities and industry developments Address any conflicts or issues that may arise between the company and channel partners Prepare sales forecasts and reports for senior management What We Are Looking For The ideal candidate must have a SOAR, SIEM background Prior experience selling the Security Orchestration platform and SIEM solutions into the SOC Prior startup experience is also a must to be most successful in this role Proven experience in channel management, partner relationships or sales Expertise in managing sales opportunities from prospect to closure Demonstrated ability to forecast and manage information using Extensive contacts in the information security field Ability to manage multiple high priority tasks to successful completion Ability to work in a fast paced, geographically dispersed organization 4 Year Bachelor of Arts or Science degree preferred 5+ years successful experience in security software industry Ability to travel as needed to meet with channel partners Benefits Competitive compensation packages (base & bonus) Medical with deductible reimbursements Employer paid dental, vision, disability & life insurance 401k Flexible Spending Accounts (health & dependent) Flexible PTO Quarterly (3 day) Wellness Weekends Pet insurance and more! Opportunities for advancement Innovative and collaborative work environment ReversingLabs was founded in 2009 with the mission to offer the ultimate threat detection solutions. Our security products are used by some of the largest organizations in the world, including 2 of the top 3 banks, 4 of the top 6 software companies, and 2 of the top 6 insurance companies. We have been honored with numerous awards through the years including the 2023 Global InfoSec Award, 2022 CDM Global Infosec Awards, 2021 SC Media Trust Award for Best Threat Intelligence Technology, a 2020 Stevie Award, and the 2017 JPMorgan Chase Hall of Innovation Award for our truly unique malware and explainable threat intelligence products. Our pioneering technologies, exceptional products, and successful customer deployments also drove investments in ReversingLabs by some of the prominent investors in the world. With remote employees throughout the United States and England, and offices in Boston, United States and Zagreb, Croatia, ReversingLabs will continue to deliver groundbreaking innovation with top global talent. We are committed to an inclusive and diverse team. ReversingLabs is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ReversingLabs is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.
Jan 20, 2026
Full time
At ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing cybersecurity maturity around the globe. We're on a journey to expand adoption and accelerate growth by hiring top talent across the security industry. Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk. Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game-changing opportunity to help forge this transformational journey at ReversingLabs. You, as the Channel Account Manager, leverage channel partners to drive growth and sales productivity. They drive collaboration and engagement with partners via account mapping sessions, develop Partner Account Plans, partner with marketing to execute channel-marketing events, recruit and onboard new partners, and support the sales teams that you are mapped to. You will build strong relationships with key information security channel partners throughout the region, including both National Partners and local headquartered regional partners. Leverage strong written and verbal communication and presentation skills and be able to clearly and effectively articulate ReversingLabs value, and help partners understand how ReversingLabs will be critical to their business growth and strategic initiatives. What You Will Do Build and maintain strong, mutually beneficial relationships with channel partners Act as the main point of contact for channel partners and address their needs and concerns Train and educate channel partners on ReversingLabs products, services and sales strategies Assist in developing sales and marketing strategies to drive partner-led sales Monitor and assess the performance of channel partners against predefined sales targets and KPIs WOrk with channel partners to develop and manage sales pipelines Stay informed about market trends, competitor activities and industry developments Address any conflicts or issues that may arise between the company and channel partners Prepare sales forecasts and reports for senior management What We Are Looking For The ideal candidate must have a SOAR, SIEM background Prior experience selling the Security Orchestration platform and SIEM solutions into the SOC Prior startup experience is also a must to be most successful in this role Proven experience in channel management, partner relationships or sales Expertise in managing sales opportunities from prospect to closure Demonstrated ability to forecast and manage information using Extensive contacts in the information security field Ability to manage multiple high priority tasks to successful completion Ability to work in a fast paced, geographically dispersed organization 4 Year Bachelor of Arts or Science degree preferred 5+ years successful experience in security software industry Ability to travel as needed to meet with channel partners Benefits Competitive compensation packages (base & bonus) Medical with deductible reimbursements Employer paid dental, vision, disability & life insurance 401k Flexible Spending Accounts (health & dependent) Flexible PTO Quarterly (3 day) Wellness Weekends Pet insurance and more! Opportunities for advancement Innovative and collaborative work environment ReversingLabs was founded in 2009 with the mission to offer the ultimate threat detection solutions. Our security products are used by some of the largest organizations in the world, including 2 of the top 3 banks, 4 of the top 6 software companies, and 2 of the top 6 insurance companies. We have been honored with numerous awards through the years including the 2023 Global InfoSec Award, 2022 CDM Global Infosec Awards, 2021 SC Media Trust Award for Best Threat Intelligence Technology, a 2020 Stevie Award, and the 2017 JPMorgan Chase Hall of Innovation Award for our truly unique malware and explainable threat intelligence products. Our pioneering technologies, exceptional products, and successful customer deployments also drove investments in ReversingLabs by some of the prominent investors in the world. With remote employees throughout the United States and England, and offices in Boston, United States and Zagreb, Croatia, ReversingLabs will continue to deliver groundbreaking innovation with top global talent. We are committed to an inclusive and diverse team. ReversingLabs is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ReversingLabs is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.
Major Customer Office Manager - Bolton As the Major Customer Office Manager, you will be responsible for overseeing the day-to-day sales operations and service delivery from a newly created office serving our larger regional and national accounts in Bolton. You will ensure that all client requirements are met with efficiency and professionalism, while maintaining strong internal coordination across departments. This role requires a proactive leader who can manage a large team, streamline processes, and build lasting relationships with major clients to support business growth and customer satisfaction. Key Responsibilities Manage the operational delivery of services to major accounts, ensuring high levels of customer satisfaction. Act as the primary point of contact for key clients, addressing queries, resolving issues, and maintaining strong relationships. Coordinate with internal departments including sales, logistics, and finance to ensure seamless service delivery. Monitor account performance and prepare regular reports on service levels, KPIs, and client feedback. Lead and develop a team of account coordinators and administrators to support client needs. Identify opportunities to improve processes and enhance customer experience. Support the onboarding of new major accounts and ensure smooth transitions. Essential Skills & Qualifications Leadership: Proven ability to lead and develop a team in a fast-paced environment. Customer Service: Strong focus on delivering excellent service to key clients. Communication: Excellent verbal and written communication skills. Organisation: Ability to manage multiple priorities and deadlines effectively. Problem-Solving: Capable of resolving issues quickly and efficiently. Attention to Detail: Ensures accuracy and quality in all aspects of account management. Qualifications Bachelor's degree in business administration, management, or a related field. Or, 5+ years of experience in account management, customer service, or office management. Experience managing major or national accounts is highly desirable. Proficiency in Microsoft Office and CRM systems. Benefits: 23 days annual leave, plus bank holidays (31 per year) Competitive company performance bonus scheme Private healthcare Acontributory pension scheme Company funded Life Assurance Agenerous colleague discount scheme Arange of training and development programmes to help you progress your career Civils & Lintels main aim is to consistently exceed our customer's expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it's civils engineering or lintels, our customers rely on the in-depth knowledge of our depot teams so we make it our priority to provide the best training to ensure our colleagues are able to offer their expert advice and support. Tomorrow's construction projects will be more planet-friendly and people-friendly than ever before. Civils & Lintels exists to help achieve that mission with the latest products and the best advice, delivered exactly where and when needed. Every day, we're proud to be part of a better tomorrow. As part of theHuws Gray Group, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.We're proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you're based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
Jan 20, 2026
Full time
Major Customer Office Manager - Bolton As the Major Customer Office Manager, you will be responsible for overseeing the day-to-day sales operations and service delivery from a newly created office serving our larger regional and national accounts in Bolton. You will ensure that all client requirements are met with efficiency and professionalism, while maintaining strong internal coordination across departments. This role requires a proactive leader who can manage a large team, streamline processes, and build lasting relationships with major clients to support business growth and customer satisfaction. Key Responsibilities Manage the operational delivery of services to major accounts, ensuring high levels of customer satisfaction. Act as the primary point of contact for key clients, addressing queries, resolving issues, and maintaining strong relationships. Coordinate with internal departments including sales, logistics, and finance to ensure seamless service delivery. Monitor account performance and prepare regular reports on service levels, KPIs, and client feedback. Lead and develop a team of account coordinators and administrators to support client needs. Identify opportunities to improve processes and enhance customer experience. Support the onboarding of new major accounts and ensure smooth transitions. Essential Skills & Qualifications Leadership: Proven ability to lead and develop a team in a fast-paced environment. Customer Service: Strong focus on delivering excellent service to key clients. Communication: Excellent verbal and written communication skills. Organisation: Ability to manage multiple priorities and deadlines effectively. Problem-Solving: Capable of resolving issues quickly and efficiently. Attention to Detail: Ensures accuracy and quality in all aspects of account management. Qualifications Bachelor's degree in business administration, management, or a related field. Or, 5+ years of experience in account management, customer service, or office management. Experience managing major or national accounts is highly desirable. Proficiency in Microsoft Office and CRM systems. Benefits: 23 days annual leave, plus bank holidays (31 per year) Competitive company performance bonus scheme Private healthcare Acontributory pension scheme Company funded Life Assurance Agenerous colleague discount scheme Arange of training and development programmes to help you progress your career Civils & Lintels main aim is to consistently exceed our customer's expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it's civils engineering or lintels, our customers rely on the in-depth knowledge of our depot teams so we make it our priority to provide the best training to ensure our colleagues are able to offer their expert advice and support. Tomorrow's construction projects will be more planet-friendly and people-friendly than ever before. Civils & Lintels exists to help achieve that mission with the latest products and the best advice, delivered exactly where and when needed. Every day, we're proud to be part of a better tomorrow. As part of theHuws Gray Group, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.We're proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you're based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
