A premier hospitality group in Scotland is seeking an experienced Reception Manager to lead and inspire the front desk team. In this pivotal role, you will ensure guests receive exceptional service while driving revenue growth through effective management and upselling strategies. The ideal candidate will have strong supervisory experience and excellent communication skills. Working closely with the General Manager, you'll contribute to creating unforgettable guest experiences in breathtaking locations, supported by a company that values its team and offers fantastic perks.
Apr 04, 2026
Full time
A premier hospitality group in Scotland is seeking an experienced Reception Manager to lead and inspire the front desk team. In this pivotal role, you will ensure guests receive exceptional service while driving revenue growth through effective management and upselling strategies. The ideal candidate will have strong supervisory experience and excellent communication skills. Working closely with the General Manager, you'll contribute to creating unforgettable guest experiences in breathtaking locations, supported by a company that values its team and offers fantastic perks.
Join Crerar Hotels - Where Passion Meets Hospitality! Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests - and that starts with YOU! Whether you're an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District. As a Reception Manager at Crerar Hotels, you will play a pivotal role in providing exceptional service while driving revenue growth. Your primary focus will be to ensure every guest is welcomed warmly, creating a memorable experience by anticipating their needs. With supervisory experience and excellent communication skills, you'll manage the front desk, concierge, reservations, and revenue operations. You will lead and inspire your team to deliver outstanding service while building strong professional relationships with guests. A key part of your role will involve overseeing daily operations, compiling reports, and confidently upselling hotel amenities. Working closely with the General Manager, you'll contribute to increasing revenue through effective room management and sales strategies. A solid understanding of hotel software and reservation systems is essential for success in this hands on, dynamic role. Why Work with Us? At Crerar Hotels, we truly value our team, and that's why we offer: Wagestream - Get instant access to your earned wages when you need them. YuLife - Enjoy health and well being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments. Echo - Our brand new communications platform keeps you connected and engaged. Career Development - We invest in our people with fantastic training and progression opportunities. Employee recognition and reward scheme - celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days. Exclusive Discounts - Stay, dine, and relax at our beautiful hotels at special team rates. Work in Breathtaking Locations - From the Scottish Highlands to coastal escapes, our hotels are truly spectacular! Be Part of Something Special. Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!
Apr 03, 2026
Full time
Join Crerar Hotels - Where Passion Meets Hospitality! Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests - and that starts with YOU! Whether you're an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District. As a Reception Manager at Crerar Hotels, you will play a pivotal role in providing exceptional service while driving revenue growth. Your primary focus will be to ensure every guest is welcomed warmly, creating a memorable experience by anticipating their needs. With supervisory experience and excellent communication skills, you'll manage the front desk, concierge, reservations, and revenue operations. You will lead and inspire your team to deliver outstanding service while building strong professional relationships with guests. A key part of your role will involve overseeing daily operations, compiling reports, and confidently upselling hotel amenities. Working closely with the General Manager, you'll contribute to increasing revenue through effective room management and sales strategies. A solid understanding of hotel software and reservation systems is essential for success in this hands on, dynamic role. Why Work with Us? At Crerar Hotels, we truly value our team, and that's why we offer: Wagestream - Get instant access to your earned wages when you need them. YuLife - Enjoy health and well being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments. Echo - Our brand new communications platform keeps you connected and engaged. Career Development - We invest in our people with fantastic training and progression opportunities. Employee recognition and reward scheme - celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days. Exclusive Discounts - Stay, dine, and relax at our beautiful hotels at special team rates. Work in Breathtaking Locations - From the Scottish Highlands to coastal escapes, our hotels are truly spectacular! Be Part of Something Special. Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Staff meals on duty As an Assistant Housekeeping Manager you will be responsible of leading the housekeeping team and being a key member of the Hotel's Management team. You will display a proactive and innovative approach to skill development and enhancement in your team while accurately assessing needs of the business in terms of staffing and ensure that a high standard of cleanliness is maintained and monitored throughout the hotel. Finally, you will co-ordinate constructively with both reception and reservations so that the day-to-day operational requirements are successfully delivered. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay. What do we need from you? Leadership skills: We're looking for you to have strong leadership skills to effectively recruit, manage and motivate the housekeeping staff. Attention to detail: it goes without saying that you must be detail-oriented and possess a keen eye for cleanliness and maintenance to ensure that all guest rooms and common areas are clean and well-maintained. Budget management skills: You'll have strong budget management skills to manage expenses and ensure that the department operates within the budget feeding into senior level conversations with the management team Knowledge of cleaning equipment and standards: You should have knowledge of cleaning equipment, products, and cleaning techniques, as well as the ability to train and oversee staff to ensure that they are using proper cleaning techniques. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Apr 03, 2026
Full time
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Staff meals on duty As an Assistant Housekeeping Manager you will be responsible of leading the housekeeping team and being a key member of the Hotel's Management team. You will display a proactive and innovative approach to skill development and enhancement in your team while accurately assessing needs of the business in terms of staffing and ensure that a high standard of cleanliness is maintained and monitored throughout the hotel. Finally, you will co-ordinate constructively with both reception and reservations so that the day-to-day operational requirements are successfully delivered. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay. What do we need from you? Leadership skills: We're looking for you to have strong leadership skills to effectively recruit, manage and motivate the housekeeping staff. Attention to detail: it goes without saying that you must be detail-oriented and possess a keen eye for cleanliness and maintenance to ensure that all guest rooms and common areas are clean and well-maintained. Budget management skills: You'll have strong budget management skills to manage expenses and ensure that the department operates within the budget feeding into senior level conversations with the management team Knowledge of cleaning equipment and standards: You should have knowledge of cleaning equipment, products, and cleaning techniques, as well as the ability to train and oversee staff to ensure that they are using proper cleaning techniques. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Reservations Agent Ongoing Weekly pay 40 hours a week £14 per hour Reservations Agent We are looking to fill the position of Reservations Agent to join the cluster reservations team at Shepherds Bush, London. As a Reservations Agent, you will support the Cluster Reservations Manager in the daily tasks with the reservations team. You must be an enthusiastic and proactive individual who enjoys varied responsibilities with a positive approach, and be a team player. You must have an eye for detail, be self-motivated, and be driven to deliver exceptional guest experience for our guests to exceed their expectations. The successful candidate must be flexible and adaptable to assume responsibilities and demonstrate excellent leadership and communication skills, both verbal and written. Duties & Responsibilities: Be fully conversant with OPERA PMS systems and computer procedures related to reservations. To take reservations in accordance with the agreed Departmental Standard Operating Procedures, ensuring all relevant information is obtained, using block and allocation where applicable. To be fully aware of the selling status of the Hotel at all times To be able to read and understand the PMS for all revenue streams Process non-arrivals and cancellations daily and promptly Ensure payment and billing are organised and communicated correctly for all reservations To discuss any problems regarding bookings with the manager, and to provide ideas for appropriate solutions was necessary. To role model the departmental standards and grooming standards To inform other departments of relevant information regarding bookings in accordance with the departmental procedure. Rely on any special or different requests as required. Inform Reception of any VIP booking/cancellations/amendments on the day of arrival Keeps all client information confidential at all times Keeps commercially sensitive and confidential company information private at all times Works well under pressure and supports colleagues at busy times Tackles problems and takes independent action Accepts constructive feedback and learns from mistakes
Apr 02, 2026
Seasonal
Reservations Agent Ongoing Weekly pay 40 hours a week £14 per hour Reservations Agent We are looking to fill the position of Reservations Agent to join the cluster reservations team at Shepherds Bush, London. As a Reservations Agent, you will support the Cluster Reservations Manager in the daily tasks with the reservations team. You must be an enthusiastic and proactive individual who enjoys varied responsibilities with a positive approach, and be a team player. You must have an eye for detail, be self-motivated, and be driven to deliver exceptional guest experience for our guests to exceed their expectations. The successful candidate must be flexible and adaptable to assume responsibilities and demonstrate excellent leadership and communication skills, both verbal and written. Duties & Responsibilities: Be fully conversant with OPERA PMS systems and computer procedures related to reservations. To take reservations in accordance with the agreed Departmental Standard Operating Procedures, ensuring all relevant information is obtained, using block and allocation where applicable. To be fully aware of the selling status of the Hotel at all times To be able to read and understand the PMS for all revenue streams Process non-arrivals and cancellations daily and promptly Ensure payment and billing are organised and communicated correctly for all reservations To discuss any problems regarding bookings with the manager, and to provide ideas for appropriate solutions was necessary. To role model the departmental standards and grooming standards To inform other departments of relevant information regarding bookings in accordance with the departmental procedure. Rely on any special or different requests as required. Inform Reception of any VIP booking/cancellations/amendments on the day of arrival Keeps all client information confidential at all times Keeps commercially sensitive and confidential company information private at all times Works well under pressure and supports colleagues at busy times Tackles problems and takes independent action Accepts constructive feedback and learns from mistakes
Reception Manager Deputy General Manager Reception Manager Receptionist x4 Concierge x2 We are seeking a confident and experienced Reception Manager to lead our Front Office team and deliver an exceptional guest experience from arrival to departure. This position offers a salary of up to £30,000 per annum, working on a rota basis of any 5 days out of 7, with shifts typically being 7am - 3:30pm and 2:15pm - 10:45pm, although they must be flexible to meet the needs of the business. As Reception Manager, they will be responsible for overseeing the daily operations of the front desk, ensuring the highest standards of guest service are consistently delivered. It's a hands-on role based at the reception desk and they will lead, motivate, and develop the reception team and handle any issues with professionalism and efficiency. We are looking for an individual with previous experience in a similar role (possible a Head Receptionist looking for their first management role) within a hotel environment, strong leadership skills, and a passion for hospitality. The ideal candidate will be highly organised, customer-focused, and able to thrive in a fast-paced setting. They must have Opera experience. This role will also include Duty Manager shifts for the
Apr 01, 2026
Full time
Reception Manager Deputy General Manager Reception Manager Receptionist x4 Concierge x2 We are seeking a confident and experienced Reception Manager to lead our Front Office team and deliver an exceptional guest experience from arrival to departure. This position offers a salary of up to £30,000 per annum, working on a rota basis of any 5 days out of 7, with shifts typically being 7am - 3:30pm and 2:15pm - 10:45pm, although they must be flexible to meet the needs of the business. As Reception Manager, they will be responsible for overseeing the daily operations of the front desk, ensuring the highest standards of guest service are consistently delivered. It's a hands-on role based at the reception desk and they will lead, motivate, and develop the reception team and handle any issues with professionalism and efficiency. We are looking for an individual with previous experience in a similar role (possible a Head Receptionist looking for their first management role) within a hotel environment, strong leadership skills, and a passion for hospitality. The ideal candidate will be highly organised, customer-focused, and able to thrive in a fast-paced setting. They must have Opera experience. This role will also include Duty Manager shifts for the
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Hourly Rate of £13.90 plus front office incentives. Smart uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas As a Front Desk Supervisor you will assist in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. Key Responsibilities You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company Job: Guest Services, Operations, and Front Office Title: Front Desk Supervisor Location: null Requisition ID: HOT0CDHK EOE/AA/Disabled/Veterans
Apr 01, 2026
Full time
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Hourly Rate of £13.90 plus front office incentives. Smart uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas As a Front Desk Supervisor you will assist in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. Key Responsibilities You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company Job: Guest Services, Operations, and Front Office Title: Front Desk Supervisor Location: null Requisition ID: HOT0CDHK EOE/AA/Disabled/Veterans
Head of Guest Relations - Luxury Environment with Live-in Available Up to £45,000 plus bonus, private medical & excellent benefits We're recruiting for a Head of Guest Relations in Bridport, offering a fantastic opportunity to lead the front-of-house experience within a luxury hospitality setting. This is an ideal role for a Reception Manager ready to step up, or an experienced leader looking to further develop within a high-end environment in Bridport. Why apply / What's in it for you? Salary of up to £45,000 Live-in accommodation available if needed You'll benefit from private medical insurance Annual bonus scheme Company pension scheme Ongoing training and development opportunities You'll work in a unique luxury setting commutable from Weymouth Key Responsibilities: As Head of Guest Relations, you'll take ownership of the full guest journey: Lead and manage the reception team on a day-to-day basis Oversee guest experience from arrival through to departure Handle check-in, check-out and guest enquiries with professionalism Manage reservations, spa bookings and special requests Ensure every guest receives a personalised, memorable stay Maintain high standards across all front-of-house operations What we're looking for: To succeed as Head of Guest Relations in Bridport, you'll need: Previous experience as a Reception Manager or in guest relations within a luxury or 5-star environment A strong focus on delivering exceptional guest experiences Excellent leadership and team management skills Flexibility to work a 40-hour rota including evenings and weekends Strong organisational and communication abilities A passion for hospitality and attention to detail If you're looking for your next step as a Head of Guest Relations in Bridport, and want to join a high-end environment commutable from Weymouth, we'd love to hear from you. Apply now. Job Number 935416 / INDSOTONMGR Location Bridport Role Head of Guest Relations Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 01, 2026
Full time
Head of Guest Relations - Luxury Environment with Live-in Available Up to £45,000 plus bonus, private medical & excellent benefits We're recruiting for a Head of Guest Relations in Bridport, offering a fantastic opportunity to lead the front-of-house experience within a luxury hospitality setting. This is an ideal role for a Reception Manager ready to step up, or an experienced leader looking to further develop within a high-end environment in Bridport. Why apply / What's in it for you? Salary of up to £45,000 Live-in accommodation available if needed You'll benefit from private medical insurance Annual bonus scheme Company pension scheme Ongoing training and development opportunities You'll work in a unique luxury setting commutable from Weymouth Key Responsibilities: As Head of Guest Relations, you'll take ownership of the full guest journey: Lead and manage the reception team on a day-to-day basis Oversee guest experience from arrival through to departure Handle check-in, check-out and guest enquiries with professionalism Manage reservations, spa bookings and special requests Ensure every guest receives a personalised, memorable stay Maintain high standards across all front-of-house operations What we're looking for: To succeed as Head of Guest Relations in Bridport, you'll need: Previous experience as a Reception Manager or in guest relations within a luxury or 5-star environment A strong focus on delivering exceptional guest experiences Excellent leadership and team management skills Flexibility to work a 40-hour rota including evenings and weekends Strong organisational and communication abilities A passion for hospitality and attention to detail If you're looking for your next step as a Head of Guest Relations in Bridport, and want to join a high-end environment commutable from Weymouth, we'd love to hear from you. Apply now. Job Number 935416 / INDSOTONMGR Location Bridport Role Head of Guest Relations Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
My client is seeking a hotel Reception Manager, to join a hotel in the Bromley area. We are seeking an experienced and guest-focused Reception Manager , to lead the Front Office team and oversee the daily operation of reception services. This role is pivotal in ensuring a seamless guest journey, from check-in to check-out, whilst maintaining the highest standards of service, professionalism, and efficiency. The ideal candidate will be a confident leader with excellent communication and organisational skills, capable of managing a team, resolving guest concerns, and driving service excellence. A strong understanding of front office systems, revenue awareness, and a proactive approach to problem-solving are essential. This is a hands on role to include, working both early and late shifts and weekends on a rota. As RECEPTION MANAGER, duties / responsibilities, consist of: Oversee the daily operation of the reception desk, ensuring smooth and efficient service at all times. Lead, motivate, and develop the Front Office team, including Receptionists and Night team. Ensure a warm, professional welcome and departure experience for all guests. Manage guest check-in, check-out, and reservation processes, ensuring accuracy and efficiency. Handle guest enquiries, feedback, and complaints promptly and professionally, ensuring resolution and guest satisfaction. Monitor room availability, occupancy levels, and coordinate closely with Housekeeping to optimise room readiness. Ensure all front office systems and procedures are followed, including cash handling and billing accuracy. Support reservation and revenue management strategies by maximising room sales, upselling, and promoting hotel services. Assist with and review daily reports for departments where necessary Maintain high standards of presentation, cleanliness, and organisation within the reception and lobby areas. Conduct regular team meetings as well as regular team performance reviews to communicate operational updates and service expectations. Ensure compliance with hotel policies, data protection regulations, and health & safety procedures. Assist with recruitment, onboarding, and training of new front office team members. Monitor team performance, attendance, and conduct appraisals in line with company procedures. Work collaboratively with all departments to ensure a seamless and consistent guest experience. Support the Night Audit process where required and ensure accurate end-of-day procedures. Drive guest engagement, loyalty, and positive reviews through exceptional service delivery. Perform additional duties as assigned by senior management including Duty Management shifts The salary for the role of Reception Manager, is given as £33,000 / per annum, plus a quarterly incentive scheme in addition. A selection of other company benefits are available, including company benefit and free car parking. There is the possibility of temporary live-in accommodation for relocation if required. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
Apr 01, 2026
Full time
My client is seeking a hotel Reception Manager, to join a hotel in the Bromley area. We are seeking an experienced and guest-focused Reception Manager , to lead the Front Office team and oversee the daily operation of reception services. This role is pivotal in ensuring a seamless guest journey, from check-in to check-out, whilst maintaining the highest standards of service, professionalism, and efficiency. The ideal candidate will be a confident leader with excellent communication and organisational skills, capable of managing a team, resolving guest concerns, and driving service excellence. A strong understanding of front office systems, revenue awareness, and a proactive approach to problem-solving are essential. This is a hands on role to include, working both early and late shifts and weekends on a rota. As RECEPTION MANAGER, duties / responsibilities, consist of: Oversee the daily operation of the reception desk, ensuring smooth and efficient service at all times. Lead, motivate, and develop the Front Office team, including Receptionists and Night team. Ensure a warm, professional welcome and departure experience for all guests. Manage guest check-in, check-out, and reservation processes, ensuring accuracy and efficiency. Handle guest enquiries, feedback, and complaints promptly and professionally, ensuring resolution and guest satisfaction. Monitor room availability, occupancy levels, and coordinate closely with Housekeeping to optimise room readiness. Ensure all front office systems and procedures are followed, including cash handling and billing accuracy. Support reservation and revenue management strategies by maximising room sales, upselling, and promoting hotel services. Assist with and review daily reports for departments where necessary Maintain high standards of presentation, cleanliness, and organisation within the reception and lobby areas. Conduct regular team meetings as well as regular team performance reviews to communicate operational updates and service expectations. Ensure compliance with hotel policies, data protection regulations, and health & safety procedures. Assist with recruitment, onboarding, and training of new front office team members. Monitor team performance, attendance, and conduct appraisals in line with company procedures. Work collaboratively with all departments to ensure a seamless and consistent guest experience. Support the Night Audit process where required and ensure accurate end-of-day procedures. Drive guest engagement, loyalty, and positive reviews through exceptional service delivery. Perform additional duties as assigned by senior management including Duty Management shifts The salary for the role of Reception Manager, is given as £33,000 / per annum, plus a quarterly incentive scheme in addition. A selection of other company benefits are available, including company benefit and free car parking. There is the possibility of temporary live-in accommodation for relocation if required. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
We are recruiting for a Duty Manager to join our team here at The George Hotel!We are looking for someone who is customer focused and passionate about hospitality to join our team here at The George Hotel, Lichfield.The ideal candidate could work between 30 and 37.5 hours across 4 or 5 days, this will include evenings and weekends.You will have strong interpersonal and communication skills and the ability to lead, motivate and support staff across the hotel.You will help ensure any guest issues are resolved quickly and professionally as well as assisting with the smooth operations of the restaurant, special events and group bookings.Come and join our amazing team and we can offer you:• A permanent contract (following a successful probation period)• £13.60 per hour• Pay for all hours worked• Additional holiday for long service• Enhanced rate of pay for working on key bank holidays• A Company reward scheme where you are rewarded for your hard work• Hotel discounts• Discounts when dining in our restaurants or attending one of our special events• Employee assistance programme• Free onsite parking• A uniform• Meals on dutyThis is an excellent opportunity for someone to join a well-established, family run business.You may have experience of the following: Front of House Manager, Guest Services Manager, Hotel Supervisor, Operations Supervisor, Hospitality Duty Manager, Reception Manager, Shift Manager, Guest Experience Manager, Hotel Team Leader, Concierge Manager, Guest Relations Supervisor.REF-
Apr 01, 2026
Full time
We are recruiting for a Duty Manager to join our team here at The George Hotel!We are looking for someone who is customer focused and passionate about hospitality to join our team here at The George Hotel, Lichfield.The ideal candidate could work between 30 and 37.5 hours across 4 or 5 days, this will include evenings and weekends.You will have strong interpersonal and communication skills and the ability to lead, motivate and support staff across the hotel.You will help ensure any guest issues are resolved quickly and professionally as well as assisting with the smooth operations of the restaurant, special events and group bookings.Come and join our amazing team and we can offer you:• A permanent contract (following a successful probation period)• £13.60 per hour• Pay for all hours worked• Additional holiday for long service• Enhanced rate of pay for working on key bank holidays• A Company reward scheme where you are rewarded for your hard work• Hotel discounts• Discounts when dining in our restaurants or attending one of our special events• Employee assistance programme• Free onsite parking• A uniform• Meals on dutyThis is an excellent opportunity for someone to join a well-established, family run business.You may have experience of the following: Front of House Manager, Guest Services Manager, Hotel Supervisor, Operations Supervisor, Hospitality Duty Manager, Reception Manager, Shift Manager, Guest Experience Manager, Hotel Team Leader, Concierge Manager, Guest Relations Supervisor.REF-
