Starling Bank
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the Role The Engine Platform is a highly configurable core banking platform, supporting clients globally. This role is focused on development and delivery of our core Platform technical strategy, such as integrations, connections, configurations, and internal tools to facilitate the platform's growth and allow our clients to integrate with their local providers into the platform. As a Technical Platform Owner at Engine, you will collaborate closely with teams across Technology and work with our engineering and product teams to ensure that our technology platform meets the needs of our clients and partner engineers who integrate with it. You will also ensure that the platform aligns with the company's broader technical strategy, long term goals and make integrating with Engine as seamless as possible. At Engine, we spend our time building products that we're really proud of. We focus on the experience, often delivering things with real polish but sometimes making a fast strategic move. We think being good at product requires clear communication, a sense of focus, and to challenge the conventional ways of doing things. We're open-minded when it comes to hiring, we care more about skills and attitude than specific experience or qualifications. Key Responsibilities Work with platform engineering teams to develop and communicate a cohesive product roadmap that delivers high-impact outcomes that improve developer productivity and experience for our clients engineers. Gather feedback and break down problems: Actively listen to teams for pain points and feedback, gather requirements, and break down complex problems into actionable projects across teams. Drive adoption and education: Promote the platform's capabilities by creating clear documentation (with the help of our technical writers), providing training and guidance to our internal teams. Define and Measure Success: Establish and track key technical and business metrics like API latency, developer satisfaction, integration time, and platform adoption rates to ensure our strategy is impactful. Ensure security and compliance: Collaborate with security and compliance teams to embed best practices and meet all regulatory requirements. Requirements A deep, hands-on understanding of how modern, distributed systems are built at scale. You should be able to articulate the trade-offs of different architectural decisions and speak fluently about REST APIs, webhooks, event-driven architecture, and asynchronous communication patterns. Hands-on engineering experience or a technical background. Proven experience as a product or platform owner in a highly technical domain. Ideally, you've been a part of a team that has scaled a platform from a foundational stage to a widely adopted product. The ability to simplify and provide clarity on complex, architectural problems to a wide range of stakeholders, from junior engineers to executive leadership. Experience in making evidence-based product decisions using both qualitative and quantitative data, specifically within a technical product context. A proven ability to act as a voice for the user and influence teams and stakeholders without direct authority, particularly in engineering-led environments. You should be comfortable working directly with engineers, both internally and externally. You can "speak their language" and have a strong understanding of how they would integrate into a technical platform. Experience building B2B SaaS products from the ground up. Nice to have Experience integrating with a core banking platform. Experience in the FinTech or banking industry. Experience in taking a software from an internal tool to an external, revenue-generating product. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with someone from the tech team Stage 2 - 60 min with two team members Stage 3 - Final with either CTO/ Deputy CTO or Engineering Director Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the Role The Engine Platform is a highly configurable core banking platform, supporting clients globally. This role is focused on development and delivery of our core Platform technical strategy, such as integrations, connections, configurations, and internal tools to facilitate the platform's growth and allow our clients to integrate with their local providers into the platform. As a Technical Platform Owner at Engine, you will collaborate closely with teams across Technology and work with our engineering and product teams to ensure that our technology platform meets the needs of our clients and partner engineers who integrate with it. You will also ensure that the platform aligns with the company's broader technical strategy, long term goals and make integrating with Engine as seamless as possible. At Engine, we spend our time building products that we're really proud of. We focus on the experience, often delivering things with real polish but sometimes making a fast strategic move. We think being good at product requires clear communication, a sense of focus, and to challenge the conventional ways of doing things. We're open-minded when it comes to hiring, we care more about skills and attitude than specific experience or qualifications. Key Responsibilities Work with platform engineering teams to develop and communicate a cohesive product roadmap that delivers high-impact outcomes that improve developer productivity and experience for our clients engineers. Gather feedback and break down problems: Actively listen to teams for pain points and feedback, gather requirements, and break down complex problems into actionable projects across teams. Drive adoption and education: Promote the platform's capabilities by creating clear documentation (with the help of our technical writers), providing training and guidance to our internal teams. Define and Measure Success: Establish and track key technical and business metrics like API latency, developer satisfaction, integration time, and platform adoption rates to ensure our strategy is impactful. Ensure security and compliance: Collaborate with security and compliance teams to embed best practices and meet all regulatory requirements. Requirements A deep, hands-on understanding of how modern, distributed systems are built at scale. You should be able to articulate the trade-offs of different architectural decisions and speak fluently about REST APIs, webhooks, event-driven architecture, and asynchronous communication patterns. Hands-on engineering experience or a technical background. Proven experience as a product or platform owner in a highly technical domain. Ideally, you've been a part of a team that has scaled a platform from a foundational stage to a widely adopted product. The ability to simplify and provide clarity on complex, architectural problems to a wide range of stakeholders, from junior engineers to executive leadership. Experience in making evidence-based product decisions using both qualitative and quantitative data, specifically within a technical product context. A proven ability to act as a voice for the user and influence teams and stakeholders without direct authority, particularly in engineering-led environments. You should be comfortable working directly with engineers, both internally and externally. You can "speak their language" and have a strong understanding of how they would integrate into a technical platform. Experience building B2B SaaS products from the ground up. Nice to have Experience integrating with a core banking platform. Experience in the FinTech or banking industry. Experience in taking a software from an internal tool to an external, revenue-generating product. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with someone from the tech team Stage 2 - 60 min with two team members Stage 3 - Final with either CTO/ Deputy CTO or Engineering Director Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Social Value Portal
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 £45,000 Permanent London / Hybrid (2 3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life assurance at 4x salary About Social Value Portal Social Value Portal is the UK's leading platform for measuring and reporting social value - and it has been since 2014. The business works with organisations across the public, private, and voluntary sectors, helping them quantify and grow the positive impact they create. To date, more than £60bn in social value has been unlocked through its platform and customer relationships. The team is growing and internationalising. The product sits at the heart of it all, and this role sits at the heart of the product. The role You'll join as a Product Designer reporting to the Head of Product, working closely day-to-day with the senior designer who has built the existing design system from the ground up. You're not starting from scratch - you'll inherit a full design system, a pattern library, an established research group, and a platform that's already live and scaling. Initially you'll pick up defined projects and ad hoc improvements, getting to know the product and the team. As you settle in, you'll take on more complex research and strategic design work. It's a genuine step up -not a sideways move. The office is based in Elephant and Castle, London (moving there around May 2026), with 2 to 3 days a week on-site. Day to day: user research, wireframes, high-fidelity specs, prototype testing, and contributing to a design system that keeps the whole product coherent as it scales. You'll: Research and define user personas that reflect real behaviour and goals Translate product requirements into wireframes and interactive prototypes Run usability testing and validation - then act on what you learn Deliver high-fidelity UX/UI specs for developers to implement Maintain and evolve the SVP design system for consistent, scalable output Collaborate with Product, Engineering, and Marketing across the full Agile cycle Champion the user - advocate for customer-centric decisions across the product team What you'll bring Essential: A strong product design portfolio demonstrating both process and outcome Solid proficiency in Figma, Sketch, or Adobe XD Proven experience applying UX principles, user research methods, and design systems Working knowledge of Agile/Scrum environments and software development processes Experience conducting qualitative and quantitative user research Useful, not essential: Experience using Productboard Demonstrable use of AI tools within a design workflow Salesforce and Lightning Design System (SLDS) Benefits & culture Financial: £42,000 £45,000 base, ethically invested pension matched to 5%, retail discounts with 200+ brands, salary sacrifice schemes (childcare, cycling, EV). Flexibility: Hybrid working with 2 3 days in the London HQ. 25 days holiday plus bank holidays, your birthday off, and annual increases after 3 years. Development: Access to The Knowledge Academy for accredited training. Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme, life assurance at 4x salary, elderlycare support, independent financial advice through Mintago. Community: 6 paid volunteering days, gym access at the London HQ, and a business with a clear social purpose baked in from day one. Working arrangements Location: Walworth Town Hall, London SE17 1RS Working pattern: Hybrid - 2 to 3 days per week in the office Contract: Permanent, full-time- Core hours- 9am-5:30pm Reporting to: Head of Product Interested? If this sounds like the kind of role you've been looking for, apply with your CV and a link to your portfolio. If you'd like to find out more before applying, get in touch and we'll talk you through it.
Ready to step up into a role where you own real projects, inherit a full design system, and do work that actually matters? This could be it. Salary & package £42,000 £45,000 Permanent London / Hybrid (2 3 days in office) 25 days holiday + bank holidays + your birthday off Private medical insurance (WPA) Pension matched up to 5%, ethically invested 6 paid volunteering days per year Life assurance at 4x salary About Social Value Portal Social Value Portal is the UK's leading platform for measuring and reporting social value - and it has been since 2014. The business works with organisations across the public, private, and voluntary sectors, helping them quantify and grow the positive impact they create. To date, more than £60bn in social value has been unlocked through its platform and customer relationships. The team is growing and internationalising. The product sits at the heart of it all, and this role sits at the heart of the product. The role You'll join as a Product Designer reporting to the Head of Product, working closely day-to-day with the senior designer who has built the existing design system from the ground up. You're not starting from scratch - you'll inherit a full design system, a pattern library, an established research group, and a platform that's already live and scaling. Initially you'll pick up defined projects and ad hoc improvements, getting to know the product and the team. As you settle in, you'll take on more complex research and strategic design work. It's a genuine step up -not a sideways move. The office is based in Elephant and Castle, London (moving there around May 2026), with 2 to 3 days a week on-site. Day to day: user research, wireframes, high-fidelity specs, prototype testing, and contributing to a design system that keeps the whole product coherent as it scales. You'll: Research and define user personas that reflect real behaviour and goals Translate product requirements into wireframes and interactive prototypes Run usability testing and validation - then act on what you learn Deliver high-fidelity UX/UI specs for developers to implement Maintain and evolve the SVP design system for consistent, scalable output Collaborate with Product, Engineering, and Marketing across the full Agile cycle Champion the user - advocate for customer-centric decisions across the product team What you'll bring Essential: A strong product design portfolio demonstrating both process and outcome Solid proficiency in Figma, Sketch, or Adobe XD Proven experience applying UX principles, user research methods, and design systems Working knowledge of Agile/Scrum environments and software development processes Experience conducting qualitative and quantitative user research Useful, not essential: Experience using Productboard Demonstrable use of AI tools within a design workflow Salesforce and Lightning Design System (SLDS) Benefits & culture Financial: £42,000 £45,000 base, ethically invested pension matched to 5%, retail discounts with 200+ brands, salary sacrifice schemes (childcare, cycling, EV). Flexibility: Hybrid working with 2 3 days in the London HQ. 25 days holiday plus bank holidays, your birthday off, and annual increases after 3 years. Development: Access to The Knowledge Academy for accredited training. Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme, life assurance at 4x salary, elderlycare support, independent financial advice through Mintago. Community: 6 paid volunteering days, gym access at the London HQ, and a business with a clear social purpose baked in from day one. Working arrangements Location: Walworth Town Hall, London SE17 1RS Working pattern: Hybrid - 2 to 3 days per week in the office Contract: Permanent, full-time- Core hours- 9am-5:30pm Reporting to: Head of Product Interested? If this sounds like the kind of role you've been looking for, apply with your CV and a link to your portfolio. If you'd like to find out more before applying, get in touch and we'll talk you through it.
Trainline
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Search & Commerce in Product at Trainline Search & Commerce sits at the heart of Trainline's customer experience and commercial performance. It powers how millions of customers across Europe find journeys, compare options, select fares, and complete purchases - across mobile apps, web, and emerging surfaces. This domain spans the full search, discovery, booking, and purchase journey, combining customer-facing experience with a highly performant and scalable platform. It operates at massive scale, across multiple markets, languages, and regulatory environments, and is central to Trainline's growth ambitions in both the UK and Europe. This role owns the end-to-end product vision, strategy, and outcomes for Search & Commerce - ensuring Trainline delivers a fast, personalised, friction-free purchase experience that drives customer satisfaction, conversion, and long-term value. As the Head of Product for Search & Commerce at Trainline, you will We're looking for a Head of Product - Search & Commerce to lead one of Trainline's most critical and visible product domains. Operating at senior leadership level, this role defines the long-term vision for Search & Commerce and leads its execution in close partnership with Engineering, Data Science, Design, Commercial and Marketing teams. This role combines deep customer empathy, strong commercial instinct, and technical credibility, balancing experience innovation with platform performance, reliability, and scalability. You will be accountable for the success of Trainline's global booking flow and the evolution of the Search & Commerce platform that underpins it. Product Strategy & Vision Set and communicate a clear long-term vision for Search & Commerce, aligned with Trainline's company strategy, growth goals, and international expansion. Own the product strategy and roadmap for the end-to-end Search & Buy journey, spanning discovery, booking, and purchase across web and mobile. Be the recognised product authority for Search & Commerce, with strong informed opinions on customer experience, conversion, and platform evolution. Continuously evaluate industry trends, customer expectations, and best practice in ecommerce and search-driven experiences. Customer Experience, Data & Experimentation Champion a personalised, dynamic, and friction-free customer experience across all Search & Commerce touchpoints. Act as the customer advocate, grounding decisions in deep qualitative and quantitative insight. Partner closely with Data Science, Research, and Analytics to define hypotheses, run experiments, and measure success through clear KPIs and OKRs. Drive a strong culture of learning, experimentation, and evidence-based decision-making at scale. Platform Ownership & Delivery Own end-to-end product delivery for the Search & Commerce domain, partnering closely with Engineering to ensure appropriate technical investment and reliable execution. Be accountable for the health of the Search & Commerce experience and platform, including performance, stability, and quality across markets. Guide the evolution of the platform architecture (e.g. reducing legacy dependencies, enabling micro-frontend approaches) to support speed, scalability, and developer effectiveness. Balance near-term experience improvements with long-term platform sustainability. Commercial Impact & Cross-Functional Leadership Ensure product decisions are tightly connected to commercial outcomes, including conversion, revenue growth, and customer lifetime value. Partner closely with Commercial, Marketing, Growth, Finance, and PR teams to deliver product experiences that successfully go to market. Act as a senior product leader across Product and Technology, contributing to broader product strategy and experience coherence. Influence prioritisation, investment decisions, and trade-offs at VP and Exec level. Leadership & Organisation Lead, coach, and develop a high-performing team of Product Managers across the Search & Commerce domain. Set clear expectations, standards, and ways of working that enable teams to operate autonomously and effectively. Build a healthy, collaborative Product and Engineering culture grounded in Trainline's values and leadership behaviours. Role-model strong ownership, accountability, and product craft. We would love to hear from you if you have Essential Extensive experience leading product strategy and delivery for core consumer purchase or booking experiences at scale. Proven track record owning and optimising search-driven or funnel-based ecommerce experiences in a multi-market environment. Strong commercial acumen, with the ability to connect customer experience decisions to growth and revenue outcomes. Deep experience using data, experimentation, and insight to drive product decisions. Comfort operating in technically complex environments and partnering closely with senior engineering leaders. Excellent stakeholder management skills, including influence at VP and Exec level. Desirable Background in travel, marketplaces, or high-growth consumer technology businesses. Experience evolving search or commerce platforms supporting mobile, web, and backend systems. Exposure to machine learning or personalisation in search or purchase flows. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Search & Commerce in Product at Trainline Search & Commerce sits at the heart of Trainline's customer experience and commercial performance. It powers how millions of customers across Europe find journeys, compare options, select fares, and complete purchases - across mobile apps, web, and emerging surfaces. This domain spans the full search, discovery, booking, and purchase journey, combining customer-facing experience with a highly performant and scalable platform. It operates at massive scale, across multiple markets, languages, and regulatory environments, and is central to Trainline's growth ambitions in both the UK and Europe. This role owns the end-to-end product vision, strategy, and outcomes for Search & Commerce - ensuring Trainline delivers a fast, personalised, friction-free purchase experience that drives customer satisfaction, conversion, and long-term value. As the Head of Product for Search & Commerce at Trainline, you will We're looking for a Head of Product - Search & Commerce to lead one of Trainline's most critical and visible product domains. Operating at senior leadership level, this role defines the long-term vision for Search & Commerce and leads its execution in close partnership with Engineering, Data Science, Design, Commercial and Marketing teams. This role combines deep customer empathy, strong commercial instinct, and technical credibility, balancing experience innovation with platform performance, reliability, and scalability. You will be accountable for the success of Trainline's global booking flow and the evolution of the Search & Commerce platform that underpins it. Product Strategy & Vision Set and communicate a clear long-term vision for Search & Commerce, aligned with Trainline's company strategy, growth goals, and international expansion. Own the product strategy and roadmap for the end-to-end Search & Buy journey, spanning discovery, booking, and purchase across web and mobile. Be the recognised product authority for Search & Commerce, with strong informed opinions on customer experience, conversion, and platform evolution. Continuously evaluate industry trends, customer expectations, and best practice in ecommerce and search-driven experiences. Customer Experience, Data & Experimentation Champion a personalised, dynamic, and friction-free customer experience across all Search & Commerce touchpoints. Act as the customer advocate, grounding decisions in deep qualitative and quantitative insight. Partner closely with Data Science, Research, and Analytics to define hypotheses, run experiments, and measure success through clear KPIs and OKRs. Drive a strong culture of learning, experimentation, and evidence-based decision-making at scale. Platform Ownership & Delivery Own end-to-end product delivery for the Search & Commerce domain, partnering closely with Engineering to ensure appropriate technical investment and reliable execution. Be accountable for the health of the Search & Commerce experience and platform, including performance, stability, and quality across markets. Guide the evolution of the platform architecture (e.g. reducing legacy dependencies, enabling micro-frontend approaches) to support speed, scalability, and developer effectiveness. Balance near-term experience improvements with long-term platform sustainability. Commercial Impact & Cross-Functional Leadership Ensure product decisions are tightly connected to commercial outcomes, including conversion, revenue growth, and customer lifetime value. Partner closely with Commercial, Marketing, Growth, Finance, and PR teams to deliver product experiences that successfully go to market. Act as a senior product leader across Product and Technology, contributing to broader product strategy and experience coherence. Influence prioritisation, investment decisions, and trade-offs at VP and Exec level. Leadership & Organisation Lead, coach, and develop a high-performing team of Product Managers across the Search & Commerce domain. Set clear expectations, standards, and ways of working that enable teams to operate autonomously and effectively. Build a healthy, collaborative Product and Engineering culture grounded in Trainline's values and leadership behaviours. Role-model strong ownership, accountability, and product craft. We would love to hear from you if you have Essential Extensive experience leading product strategy and delivery for core consumer purchase or booking experiences at scale. Proven track record owning and optimising search-driven or funnel-based ecommerce experiences in a multi-market environment. Strong commercial acumen, with the ability to connect customer experience decisions to growth and revenue outcomes. Deep experience using data, experimentation, and insight to drive product decisions. Comfort operating in technically complex environments and partnering closely with senior engineering leaders. Excellent stakeholder management skills, including influence at VP and Exec level. Desirable Background in travel, marketplaces, or high-growth consumer technology businesses. Experience evolving search or commerce platforms supporting mobile, web, and backend systems. Exposure to machine learning or personalisation in search or purchase flows. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
