236 jobs found

P&OD Associate Business Partner - Kent & Medway ICO Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICO. To support the Head of/People & OD Business Partners for designated Divisions in: Providing first line advice, ensuring that "every conversation is a coaching conversation" when advising managers Providing timely and effective creation, interpretation and delivery of people & OD plans, interventions and strategies Analysing complex data from a range of sources (including: P&OD key performance indicators, staff surveys, Workforce Race and Disability Equality Standards) to identify areas for improvement and support Divisions to address them Supporting Divisional and corporate strategic workforce priorities, including through organisational development interventions, change management and cultural change Main duties of the job Providingdetailed advice and guidance to leaders on the interpretation of P&OD policies and best practice Work autonomously, support and challenge leaders in the identification of people & OD needs in respect of Divisional/Corporate agendas and in the application of best practice, providing advice and guidance on complex people & OD issues in order to minimise risk Work closely with leaders to determine strategies to effectively manage workforce issues Toadvise and support leaders in the implementation of organisational development interventions and change management To work with the People & OD Business Partner and the transactional People & OD teams to ensure an effective People & OD service, utilising the expertise of the specialist teams To analyse and interpret relevant workforce information and measures. Work with the People & OD Business Partner to develop strategies and written plans to ensure that the workforce supports current and future performance targets and recommend and implement initiatives that meet the business needs To plan, design and conduct projects to analyse and respond to current and projected workforce need To adopt a coaching style to ensure leaders take responsibility for and are supported in the people & OD aspects of their roles To ensure continuing, personal and professional development, taking ownership and accountability for staying up-to-date and professionally registered with the CIPD About us Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre. Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms. Looking for flexible working? We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs. Click here to hear what our staff say. Joining us includes a comprehensive benefits package: At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff). Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits Blue Light card eligibility And more, additional benefits can be found in the benefits documents below Job responsibilities Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Person Specification Qualifications CIPD Level 5 or equivalent experience Studying towards or prepared to study towards CIPD Level 7 Post-grad level study or equivalent experience Evidence of relevant continued learning and development Associate Member of the CIPD Coaching Qualification/Training Experience Experience of providing employee relations, workforce and OD advice and support to managers in a large complex organisation, with union recognition Experience of coaching and empowering managers Experience of contributing to and supporting organisational development, change management and cultural change Demonstrable experience of interpreting and applying employee relations and workforce policy and employment terms and conditions Experience of working in the NHS Skills Developed written and oral communication skills for a variety of formal and informal purposes, including delivering and facilitating training/presentations to large groups Analytical skills to be able to assess and understand workforce issues in order that they are resolved in a pragmatic and timely manner Ability to communicate and advise in a manner that enhances the People & OD function Able to foster productive working relationships internally and externally Proven ability to effectively manage a range of situations that may evoke a high level of emotional reaction Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £38,682 to £46,580 a yearper anum pro rata

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within ourwater and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing? As our Reinstatement Manager, you'll be responsible for all reinstatement activity on the smart metering contract. We're looking for the right person who takes pride in their work to get it right first time to the highest standard of quality. You'll have experience working to the HAUC specification which will be key for this role. Working to meet the needs of the client in the most cost-effective manner. You'll provide technical expertise, experience and work within a team to deliver a first-class service to our customers. You'll work with the scheduling team and contractors to ensure the contract reinstatement is delivered accordingly. You'll ensure that the companys work is effectively completed. Communicating with the Senior Management Team, Client and Local Authority to agree extent of works and maintain relationships throughout. You'll lead and manage site teams reporting to the Operations Manager, setting clear daily and weekly targets while ensuring compliance with the highest safety standards. Oversee Civils Operatives and Gangers on all civil works, optimizing resources through effective scheduling and maintaining operational responsibility for reinstatement teams. Liaise with Support Services and Street Works teams to manage FPN and Section 74 liabilities, promoting a right-first-time approach. You'll coach and develop staff to foster a fair and consistent culture, while managing defect programs, meeting KPIs, and attending highway meetings. Possess strong knowledge of utility reinstatement and collaborate across teams to ensure smooth operations and timely delivery of objectives. What youll bring A good understanding HAUC specification and experience of the utilities industry NRASWA qualification (Desirable) Full and clean driving licence Good awareness of health and safety Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from Private health care for youplus health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. JBRP1_UKTJ

Audit Stream L&D - Compliance and Regulation Lead page is loaded Audit Stream L&D - Compliance and Regulation Lead Apply locations London Bristol Manchester Liverpool Ipswich time type Full time posted on Posted 16 Days Ago job requisition id R18371 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. An exciting opportunity has arisen within Audit Stream L&D for an experienced Senior Manager or equivalent level to join the function's Leadership Team (LT). We are looking for a talented, high performing and ambitious individual to oversee and manage our compliance and regulatory reporting activities. This role reports to the Director - Audit Learning and Development Strategic Operations (ALDSO) who leads the function and reports into the Head of People and Culture on the Audit Executive (Partner Sponsor for L&D). The Compliance and Regulation Lead (CAR) oversees compliance and regulatory reporting for the function. They work with the ALDSO, the Business Partnering and Learning Implementation Lead (BPI), and the Development and Monitoring Lead (DAM), as part of the LT, to deliver the Audit Stream L&D Strategy and maintain the curriculum, ensuring it meets quality standards, supports wider people initiatives, and complies with regulatory reporting requirements. You'll be responsible for: Supporting the scoping, design, development, delivery and evaluation our curriculum to ensure effective learning and compliance with reporting requirements (internal and external) Coordinating stakeholders such as the Audit Quality Directorate (AQD) and the ISQM (UK) 1 team to understand compliance and regulatory reporting requirements and develop appropriate responses Providing insights into the latest thinking and best practice around L&D operations (supported by the Operations Manager and wider team) to optimise our systems, processes and controls Acting as a key liaison for internal stakeholders such as Quality & Risk Management (QRM) and Root Cause Analysis (RCA) Supporting the firm's engagement with regulators in relation to Audit Stream L&D activities, under the direction of the ALDSO, both in respect to leading responses to formal information requests and meeting with the regulators Communicating: Overseeing compliance monitoring and reporting for all Audit L&D programmes, providing regular updates on our compliance status and actively managing any identified risks Leading on response to all internal and external compliance requests supported by the wider team (with appropriate review and sign off from the ALDSO / LT) Working alongside the other LT members to deliver the Audit Stream L&D Strategy Lead, engage and share key messages with the L&D team to support effective achievement of L&D goals Acting as a compliance expert, advising the wider team and business leaders as appropriate Assessing and managing risks in the L&D processes, considering wider factors such as our People Priorities and Quality Findings Supporting the DAM with the development of the learner profiling tool(s) and associated validations process to ensure compliance risks as appropriately managed Reviewing Audit L&D dashboards and recommending enhancements with a particular focus on balancing compliance needs with learning effectiveness Maintaining our quality assurance processes, ensuring effective systems, processes and controls are in place Provide coaching and support to the wider team in the fulfilment of their duties Advocate L&D activities in the business as appropriate to support effective learning culture in the Stream Working as part of the Leadership Team to achieve our Audit L&D objectives Coordinating all compliance or regulatory reporting data with the support of the DAM and the MRC and Ops teams Supporting the ALDSO with regulatory compliance matters, through developing successful long-term strategic relationships with the Audit Stream and the regulators Representing BDO Audit Stream L&D at external events Bringing the latest thinking and innovation to the operational and compliance processes within L&D, enhancing the efficiency of the team and maintaining our system of quality management to support compliance and manage regulatory risk Advocating change where needed, leading by example and seeking support as appropriate Required skills and experience Experienced Senior Manager (or equivalent), ideally with a background in Learning & Development / Adult Education background Formal L&D qualifications would be an advantage but are not essential, subject to proven experience Strong understanding of Audit including the regulatory environment Previous experience in compliance and quality management systems would be beneficial Proven ability to build and maintain strong working relationships with senior stakeholders (internal and external) Proven managerial and leadership skills - the ability to inspire, engage and support teams in the development and execution of strategic and operational plans Strong project management skills are crucial - demonstrated ability to manage multiple projects and deliver these to time and to expected quality standards Ability to pragmatically problem solve and generate commercially viable solutions Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence and quality We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing service s. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcoming the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 8,000 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients . click apply for full job details

Company Description At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring. Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world's leading job platform. Job Description The job at a glance We're seeking an experienced Senior Talent Acquisition Partner to join our dynamic Tech company and drive recruitment excellence across our Product, Design and Data teams. This is a strategic role where you'll partner with hiring managers to build world class teams while scaling our talent acquisition processes. You'll be at the forefront of innovative recruiting practices, leveraging AI tools and data driven insights to attract top tier talent in a competitive market. The ideal candidate thrives in fast paced environments and has a proven track record of delivering exceptional hiring outcomes for technical roles. Your responsibilities End to end recruitment management - Own the full recruitment lifecycle from role scoping and sourcing strategy through to offer negotiation and onboarding for Product Management, Product Design, and Data Science candidates, while collaborating closely with hiring managers, leadership teams, and cross functional partners to understand business needs and align on hiring strategies. Leadership and coaching - Mentor and coach peer recruiters on sourcing strategies, candidate engagement techniques, and data driven decision making, while serving as a subject matter expert and driving continuous improvement across the recruitment team. Strategic talent sourcing - Develop and execute innovative sourcing strategies using multiple channels including direct outreach, social recruiting, technical communities, passive candidate networks, LinkedIn Recruiter, and GitHub to identify and engage top talent in competitive markets. Data driven optimization and AI innovation - Analyze recruitment metrics and candidate feedback to continuously improve processes, reduce time to hire, and enhance candidate experience, while implementing and optimizing AI powered recruitment practices to increase efficiencies across all touchpoints. Stakeholder partnership and collaboration - Build strong relationships with hiring managers, leadership teams, HR, and cross functional partners to ensure alignment on business needs, role requirements, and hiring strategies that drive organizational success. Qualifications 8+ years recruiting technical talent - Proven track record hiring for Product Management, Product Design, and Data Science roles at fast paced technology companies with demonstrable success metrics. Leadership and collaboration - Experience coaching and mentoring colleagues on sourcing techniques, best practices, and process optimization, while building strong partnerships with HR, talent operations, and cross functional teams to achieve shared hiring goals. Advanced technical sourcing capabilities - Expert proficiency with LinkedIn Recruiter, GitHub sourcing, and specialized tools to identify and engage passive candidates in highly competitive talent markets. Data driven recruitment approach - Experienced in leveraging analytics tools and AI powered platforms to create dashboards, track conversion rates, time to hire, and source effectiveness, and continuously optimize recruitment practices. Exceptional stakeholder management - Strong communication and relationship building skills with ability to influence senior stakeholders, manage competing priorities, and adapt quickly in ambiguous situations. Additional Information We're a community here that cares as much about your life outside work as how you feel when you're with us. Because your job shouldn't take over your life, it should enrich it. Here are some of the benefits we offer: 29 days holiday allowance + bank holidays Private medical and dental healthcare Matching pension contribution of 4 or 5% (after 3 years of service up to 10%) 24/7 Employee Assistance Programme Life Assurance Cover Hybrid working model (3 days working from the office) Volunteering days and you can bring your dog to the office on Mondays and Fridays! Our commitment Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including: Armed Forces Covenant: Silver Award, Employer Recognition Scheme EcoVadis: Bronze Award Fertility Friendly Employer, accredited by Fertility Matters at Work RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024 Stonewall: Gold Award Stonewall: Top 100 Workplace Equality Index (85)

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you. There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our Southern Counties Division is looking to recruit a Site Manager to join the Division's Construction team. The development we are recruiting for is located in Fallow Wood View, Isaacs Lane, Burgess Hill, RH14 9DZ. The Role The role of Site Manager, reports to the Construction Manager and is responsible for managing all aspects of a construction development site, ensuring the provision of safe, efficient and cost effective works at all times, while maintaining the highest quality of work and customer service are delivered within the given timescales. Principal accountabilities of the role include: Manage the day to day running of the development and provide clear direction to those working on the construction site regarding their responsibilities and targets. Manage and implement health and safety procedures, working closely with Bellway Health and Safety Managers and ensure that that all aspects of health and safety are followed and adhered too. Motivate, support and manage directly employed site staff, providing toolbox talks, training, coaching, and support as required to improve performance. Ensure site presentation is maintained at the correct standard at all times. Deliver all aspects of production requirements in strict accordance with relevant technical and planning documentation provided and any subsequent instructions that may be necessary from time to time. Fully conform to building regulations and warranty providers' requirements (NHBC, LABC Services). Ensure accurate production/progress returns are updated and sent to the Construction Manager and/or Construction Director as requested. Ensure that adequate site records are maintained including but not limited to Site Managers reports, labour requirements, plant, materials, site inductions and health and safety records. Thoroughly inspect and ensure any remedial work is completed in advance of each NHBC key stage inspection Experience, Qualifications and Skills Experience Experience of working as an Assistant Site Manager or Site Manager with a high volume residential house builder. Experience of effectively managing teams Up to date knowledge of health and safety and building legislation. Qualifications and Training GCSE Maths and English - Grade C or above (or equivalent) Valid SMSTS certificate Valid First Aid certificate Construction Management - HNC Level 4, HND Level 5 or NVQ Level 6 is desirable Valid Scaffold Appreciation certificate is desirable Valid LOLER certificate is desirable Skills and Aptitude Effective communication and listening skills Works effectively to deadlines and competently works on multiple tasks simultaneously Ability to work on own as well as part of a team Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook) Committed to diversity and inclusion The Role and Working Conditions Willing to be flexible in respect to day to day duties and hours worked. Working outside in all weathers. Ability to travel to development sites, including the divisional office. In return we can offer you: Optional salary sacrifice car scheme Competitive annual bonus Contributory pension scheme Access to discounts and benefits portal ShareSave Scheme Cycle to Work Scheme Life assurance Holiday Purchase Scheme Earn and Learn Opportunities We reserve the right to close this vacancy if a large volume of applications are received.

The Quality Assurance Teamis responsible fordeveloping and providingsystems and information to support clinicaland operation work across the trust in the following areas: Patient Experience, NICE implementation, Clinical Audit, Service User Led Accreditation, Quality Reporting and Regulatory Compliance (CQC). A key principle underlying each of these areas is the use of testing new or innovative approaches and informing the Quality Improvement programme. The post holder will ensure the Trust meets its clinical regulatory requirements as set out in the Health and Social Care Act 2008. The post-holder will support the team's management of relationships with the clinical directorates. Main duties of the job The post holder willbe responsible forleading the trust Quality Assurance agenda, contributing to improving outcomes in clinical quality and patient experience across mental health and community health services in East London,BedfordshireandLuton.Although the postis basedin Central London, the post holder will be expected to travel across the entire geography of the Trust on a regular basis. About us The East London NHS Foundation Trust (ELFT) strategy is to improve the lives of all we serve through improving population health outcomes, staff and service user experience and offering the best value for the community. Job responsibilities The Quality Assurance Manager plays a key role in supporting East London NHS Foundation Trust to deliver safe, effective, high quality care. The postholder will provide professional leadership across a portfolio of directorates, working closely with clinical and operational colleagues to build strong quality assurance capability and to embed a culture of continuous improvement. They will contribute to the production of high quality reports, including Quality Accounts and Quality & Safety reports, and will support the strategic development of the Trusts quality assurance functions. The postholder will maintain close effective working relationships with directorate teams, providing expert advice on quality assurance processes, methodologies and improvement planning. They will oversee and support members of the Quality Assurance (QA) Team, contributing to the development, supervision and induction of staff, and leading elements of the teams workstreams. The role includes organising and facilitating Trust-wide QA events, training sessions and presentations for internal and external audiences, and leading communication strategiessuch as newsletters, articles and videosto promote learning and showcase improvements. The postholder will represent the QA Team at key meetings and committees and will work collaboratively with Trust governance structures to support delivery of the Trust Quality Strategy. They will use and promote Quality Improvement methodology, including PDSA cycles, and provide coaching to QI projects as required. As a champion for high-quality assurance practice, the postholder will support services to understand and evaluate their performance against regulatory frameworks, particularly the CQC quality statements. They will enable teams to develop, monitor and complete action plans arising from self-assessments, mock inspections and service reviews. Building effective relationships with clinical and managerial stakeholders will be central to ensuring engagement in assurance processes and supporting services to act on feedback and drive improvements. The role includes oversight of a comprehensive clinical audit cycle, ensuring meaningful local standards, effective measurement systems and robust feedback. The postholder will promote multidisciplinary audit, embed service-user involvement and provide expert advice to healthcare professionals on audit methodology. They will support the development of audit tools, surveys and digital reporting systems, working with informatics and QI teams to ensure accurate and timely data display. The postholder will champion patient and carer feedback, supporting the development and use of patient experience systems, survey tools and engagement methods. They will supervise QA data analysts in procuring and maintaining relevant equipment and liaise with service-user and carer groups to ensure their voice informs service development. The postholder will assist services in responding to patient experience findings and will drive forward the Service User Led Accreditation programme, providing strategic direction and brokering support to enable services to improve. The postholder will oversee the Trusts NICE implementation processes, ensuring new guidance is reviewed, gaps analysed, and improvement actions monitored. They will support services to achieve and evidence compliance with relevant guidelines. Working closely with the QA leadership team, the postholder will ensure efficient use of resources and contribute to the delivery of a high-value, responsive quality assurance service across the Trust. Person Specification Education/Qualifications/Training Educated to degree level Quality Improvement training Recognised further qualification in a relevant field Experience Experience of working in quality assurance/clinical governance in a healthcare or similar organisation Experience of delivering quality assurance programmes such as clinical audit Experience of preparing services for CQC inspection Experience leading, supporting and influencing with regards to quality and governance Experience in effectively managing competing priorities and a portfolio of projects Experience of managing change Experience of working in a culturally diverse inner-city area Experience of QI methodologies Knowledge and Skills Knowledge of structures, concepts & processes of quality assurance and clinical governance Up to date knowledge of CQC regulatory preparedness processes, framework and standards Understand the need to engage with clinicians and senior leadership to provide factually accurate information relating to regulatory performance and quality standards Excellent numerical, analytical and data management skills Excellent verbal and written communication skills, including report writing skills Ability to confidently and effectively communicate and advise across all levels of the organisation with respect to regulatory compliance and quality Skills in project management Ability to design and deliver interactive presentations Ability to deliver interactive training tailored to the audience Ability to establish and maintain effective administrative systems and processes High level organisational skills including event management skills Ability to manage own time and priorities, ensuring that non-negotiable external deadlines are met Ability to synthesise complex information and present in a format suitable to the audience Ability to provide line management, support and supervision Able to work effectively across organisational boundaries Excellent knowledge of Office 365 and MS Teams Ability to produce articles, stories and promotional materials to aid communication Other requirements relevant to the post Able to move around the organisation and other locations within the geographical area served by the Trust Able to concentrate for long periods Able to cope with demanding and unpredictable work pattern Able to cope with emotional circumstances relating to personal histories of service users, carers, and staff Able to use computer technology for sustained periods Commitment to equal opportunities Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £56,276 to £63,176 a yearper annum Inc HCAs

OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails?We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that supports the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serves as a SME and coach for sound retail deposit practices Ensuring compliance against our regularity and firm responsibilities. Prioritizes work assignments from multiple channels as a resource allocator Ensures that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employs principles and techniques as defined in the quality audit criteria, and develops and implements quality assurance standards, processes, and controls Collaborates across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produces concise performance reports and analyses for senior management Works closely with Business Risk team to identify key controls and escalation procedures. Pro-actively identifies any new issues or risks and works to ensure suitable controls are in place Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy Works closely with cross functional partners to ensure collaboration and process efficiencies are maintained Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business. Responsible for setting high standards, with clear strategies to achieve service level agreements Management of an growing team (currently approx. 100 headcount), including two senior Direct Reports Partner with Engineering to oversee the implementation of technology solutions to support Customers and Operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for Operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment which nurtures and develops talent REQUIREMENTS Proven experience in leading Call Centre and/or Operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention & development of great customer service agents. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. You will be a self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem-solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and the ability to motivate and develop staff A desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). 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Hampshire and Isle of Wight Healthcare NHS Foundation Trust Associate Director of Hard Facilities Management and Compliance The closing date is 28 December 2025 We are recruiting for an Associate Director of Hard Facilities Management and Compliance to join our team at Hampshire and Isle of Wight Healthcare NHS Foundation Trust. This senior estates management role comprises all aspects of the Hard Facilities Management FM portfolio. You will be responsible for all areas of ongoing maintenance and future resilience of Trust buildings and related fixed assets. We are looking for someone to lead on both planned and reactive maintenance activities and related in house outsourced and contracted workforce as well as being the senior lead for all technical and compliance related aspects of the Trust's built environment and physical infrastructure. You will manage Estate Services activities to ensure compliance with all external assessments, including Risk Management, Fire Safety, Estate Services Health and Safety, Care Quality Commission, Premises Assurance Model, Equality Diversity PLACE Mandatory and Statutory legislation and others as directed. You will also be responsible for establishing control systems and processes that ensure the Trust fulfils its statutory duties for reporting across the range of issues relating to Estate Services and for maintaining the local risk register and backlog maintenance records. Main duties of the job Lead the development of the compliance framework for the Estate Services department. Regularly report to internal and external groups, committees and forums. Responsible for the appointment of Authorised Engineers (AE) and Authorised Persons (AP). Ensure a system is in place to actively monitor risks relating to Estate hard FM Services. Manage own work schedule efficiently, prioritising complex activities. Produce timely, meaningful, accurate and high quality reports for the Trust's various committees. Deliver improved evidenced compliance and ensure relevant Estate Services policies are fit for purpose. Hold budget responsibility for the Hard FM team. Produce and deliver an Estates Decarbonisation Plan for all infrastructure and fixed assets in line with Trust Green Plan and National Net Zero directives. About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives. Our mental health services include community based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care. We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support. Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence. Person Specification Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone. If, as a potential candidate, you are concerned that a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of sex, race, age, sexual orientation, religion/belief or disability, please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Qualifications First Level Degree, formally recognised management qualification. Educated to masters level or equivalent level of experience of working at a senior level in a relevant specialist area. Post graduate degree or suitable equivalent experience. Prince 2 Practitioner, Nebosh General Certificate, professional registration with an industry related body (e.g. IHEEM, HEFMA, RICS). Experience In depth experience of performance and delivery management. Knowledge of workforce re design, acquired through training and experience to Masters of equivalent. Highly developed specialist knowledge, underpinned by theory and experience. Leading project management. Use of complex IT packages including databases, advanced Excel. Presentation skills including planning and delivery using all media. In depth experience working at senior management level in a large, complex organisation, preferably in an NHS healthcare environment. Experience of compliance management and managing associated risks. Awareness of estates related support systems. Experience of project management. Experience of working in a changing environment. Budget management experience. Line management experience. Advanced communication skills, written and verbal. Advanced report writing. Advanced IT skills. Project management time planning. Team and individual performance management. Advanced analytical skills of data and reporting on findings. Influencing and negotiation skills. Planning and organisational coaching skills. Excellent presentation skills. Ability to deal with conflicting priorities. Ability to work autonomously. Confidence in own decision making. Excellent interpersonal skills. Using own judgement skills. Complex problem solving skills. Understanding of statutory compliance and risk. Knowledge and understanding of estates related data, e.g. CAD, six facet surveys. Understanding of the Data Protection Act. Understanding of H&S procedures. Understanding of personal health and safety responsibilities. Understanding of the Freedom of Information Act. Understanding of controls, assurance and risk management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust £76,965 to £88,682 a year based on full time hours.