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At Kroo Bank, we're building a better bank from the ground up. One that puts customers first, treats money responsibly, and uses technology to make everyday banking simpler, fairer and more transparent. We're a fully regulated UK bank, backed by long term investors, with a growing customer base and big ambitions. We move fast, think carefully, and hold ourselves to high standards, whether that's how we build products, manage risk, or look after our people. How you will contribute and key responsibilities: As a Senior Product Manager, you will drive the end to end product lifecycle for initiatives that strengthen Kroo's financial crime controls, operational effectiveness, and automation capabilities. You will translate complex risk and operational requirements into customer and colleague focused solutions that are safe, compliant, scalable and measurable. You will work closely with Product, Technology, Data, Operations, Financial Crime, Risk and Compliance teams to deliver improvements that reduce risk, lower operational burden, and enhance decision making across the bank. Other responsibilities include: Set the vision for your squad, turn that into strategy, and make a positive impact on our customers' lives. Collaborate with your squad to design and deliver safe, reliable and efficient financial crime and operational workflows across customer facing and internal channels. Take ownership for the success of your products, managing the entire lifecycle from discovery, planning, build, go to market where relevant, and ongoing optimisation post launch. Define and own your backlog, making trade offs to deliver customer and business value on time and within agreed constraints, with clear attention to risk and operational impact. Be an exponent of continuous discovery across financial crime, operations, and automation, validating ideas that improve controls, efficiency, auditability and customer outcomes through insight and experimentation. Transform complex requirements and evolving regulation into well defined product specifications, user stories and acceptance criteria that enable high quality delivery. Partner with Financial Crime stakeholders to improve prevention and detection capabilities across areas such as AML, CTF, sanctions, fraud and transaction monitoring, aligned to the bank's risk appetite. Work with Operations teams to map processes, identify pain points, remove unnecessary manual steps, and deliver measurable improvements to service, productivity and quality. Drive automation initiatives that reduce manual work and errors, including workflow tooling, case management improvements, rules optimisation, straight through processing, and intelligent decisioning. Make data informed decisions and take hard calls when data is scarce, using insight, experimentation, sound judgement and clear documentation of rationale and outcomes. Collaborate with key stakeholders across the bank including Product and Technology, Design, Operations, Financial Crime, Risk, Compliance, Legal, Finance and the leadership team to ensure alignment and successful delivery. Define and track goals and measures of success, including control effectiveness, operational performance, customer outcomes, resilience and cost to serve, using dashboards and regular reporting. Other duties as assigned to meet business needs. Skills Proven ability to lead end to end product delivery across financial crime, operations or automation. Strong understanding of financial crime, risk and compliance requirements, including AML, CTF, sanctions, fraud or transaction monitoring. Ability to translate complex business, operational and regulatory requirements into clear product solutions. Strong stakeholder management skills, with experience working across Product, Technology, Data, Operations, Risk and Compliance. Confident using data, insight and experimentation to prioritise work and measure outcomes. Experience improving operational workflows, reducing manual effort and delivering automation at scale. Excellent written and verbal communication skills. Strong organisational skills, with the ability to manage competing priorities in a fast moving environment. Qualifications Significant experience in Product Management, ideally within banking, fintech or another regulated environment. Degree level qualification or equivalent practical experience. What we offer: At our cutting edge fintech company, we know that attracting and retaining the best talent means offering top notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer sponsored volunteer programme: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top up. Top notch equipment: We provide top of the line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your set up if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon (Central London). Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast paced, high growth start up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. Hybrid Working: At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. We do have a requirement to come into the office maybe once a month. Our London office is a great resource when used effectively, so employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you will not need to be on site all the time. Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies: At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.

Analyst, UK & Ireland Corporate Coverage page is loaded Analyst, UK & Ireland Corporate Coveragelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION Global Corporate & Investment Banking (GCIB) is made up of Corporate Banking, Structured Finance and Capital Markets teams who provide advice and services to companies and institutions worldwide. The London office is the regional headquarters for the EMEA region. The Coverage teams are responsible for managing, marketing and monitoring the bank's relationships with corporate clients.The UK & Ireland Coverage team are responsible for directly managing customer relationships with UK & Irish corporates across all sectors, including marketing the bank's products and monitoring risk. MAIN PURPOSE OF THE ROLE This position is to provide coverage support to enable effective business promotion and management of client relationships and prospects in the UK & Ireland coverage team, with a particular focus on clients within the Telecoms, Media, Tech, Utilities & Energy sectors. KEY RESPONSIBILITIES The responsibilities involve, but are not limited to, the following: To provide transaction and marketing support in connection with the delivery of corporate and investment banking products to meet pre-identified and new customer needs Preparing pitch books, account plans, briefing notes, deal screening submissions, business rationales for credit applications and internal reports; with responsibility of ensuring highest level of quality content Maintain and manage external relationships independently (where appropriate) Preparing call reports and pursuing the meeting follow-ups The role involves regular interaction with product offices, risk and compliance departments Liaising and negotiating loan documentation with clients, in coordination with and guidance from the relationship managers Actively liaising with local and regional teams to relay, drive and follow-up on opportunities for the client base in MUFG's international network Supporting various local and regional teams across the global MUFG network related to approvals, support memos and supporting general business opportunities for clients To lead the preparation and submission of credit applications from a business promotion point of view including for all linked processes including liquidity applications, compliance documentation/ KYC, and overall quality control To diligently update client records on the bank systems and liaise with middle and back office to ensure this is done From time to time, the Analyst may be asked by management to work on initiatives relevant to the Corporate coverage business where appropriate To assist in the delivery of management information reports and general projects as they arise as directed by management WORK EXPERIENCE Essential: GCIB products and/or RM supporting role A willingness and ability to learn, adapt and work in a teamPreferred: Some evidence of deal/transaction experience useful SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Must be numerate Fluent written and spoken English Excellent relationship building and communication skills Excellent Microsoft Office skills (Excel, Powerpoint, Word)Preferred: Understanding of credit/risk assessment Understanding of relevant product areas (loans, bonds, derivatives, working capital solutions, cash management) Education / Qualifications: Preferred: Relevant professional qualification PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Excellent Microsoft Office skillsWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

About The Role Working Hours: 35 Hours Per Week (Monday to Friday with occasional evening and weekend working) Contract Type: 1 x Full-Time Permanent, 1 Full-time Temporary (12 Months) Additional Payments: Casual Car Allowance Closing Date: 13 April 2026 Closing time: 11.59pm Interview Method: Face to Face Applicants must have existing right to work in the UK , as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please indicate in your personal statement whether you wish to be considered for the permanent role, the temporary role, or both. This role is subject to - Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment. 2 References - where possible we require 3 years' history. DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here . We have a policy on the Employment of Ex-Offenders and it is available upon request. Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use. Please indicate in your personal statement whether you wish to be considered for the permanent role, the temporary role, or both. This is an exciting opportunity to take a leading role in shaping the future of Manchester's parks and green spaces. As an Area Parks Lead, you will play a central part in delivering the ambitions of Manchester's Parks Strategy by ensuring our parks are clean, green, safe and welcoming for all communities. You will take ownership of a defined geographic area, providing visible leadership and ensuring that high standards of maintenance, customer experience and operational delivery are consistently achieved. Manchester boasts over 140 parks and open spaces, 43 allotment sites and three river valleys, making this a unique and rewarding environment in which to work. You will help activate these spaces through strong local relationships and by empowering volunteers and Friends groups to contribute to the vibrancy of their parks. This role is perfect for someone passionate about people, place and improving quality of life across neighbourhoods. The Area Parks Lead is a critical role within the Parks, Leisure and Events Service, directly contributing to how effectively parks are delivered, experienced and improved across the city. You will ensure that facilities, buildings and services meet health and safety and statutory requirements, safeguarding users and protecting valuable public assets. You will also lead operational delivery in your area-overseeing standards, coordinating daily activity, and ensuring that accurate performance information and reports are produced to support decision making. This role forges vital links with communities, Friends groups, internal council teams and partner organisations, helping to challenge and improve how services are delivered while enabling residents to play an active part in their local spaces. By providing strong resource management, supporting commercial and investment opportunities, and ensuring parks reflect the priorities of the city's long term Parks Strategy, the Area Parks Lead ensures Manchester's parks continue to be safe, attractive and inspiring places where people want to live, work and spend their leisure time. For an informal discussion, please contact the hiring manager, Mitchell McPherson, at and to arrange a convenient time to discuss the role. About the Candidate We are looking for a motivated, confident and community minded leader who is passionate about Manchester's parks and the role they play in improving local neighbourhoods. You will be someone who thrives in a varied, outdoor focused environment, able to balance operational delivery with strong partnership working and a real commitment to high standards. You will bring excellent communication skills, able to work positively with residents, Friends groups, volunteers and a wide range of council teams and partners. You'll have the ability to analyse information, plan effectively, solve problems and make sound decisions in a fast paced operational setting. Strong organisational skills are essential, along with the capability to coordinate activity, manage resources and motivate others to deliver great services. We are looking for someone who is proactive, resilient and unafraid to try new approaches to improve the experience of our parks. You'll understand what quality looks like, be comfortable challenging poor standards, and be able to inspire pride in the environment. A commitment to Manchester's values-working together, listening, taking ownership and striving for improvement-is key. If you are passionate about people, proud of place, and excited by the opportunity to make a visible difference in your community, we would love to hear from you. The experience below would be beneficial but is not essential: Experience working within parks, grounds maintenance, environmental services, or a similar operational setting. Experience in leading, motivating, or coordinating teams in an operational or service delivery environment. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension- You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member- W e are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments : Let us know if you need any adjustments to demonstrate your suitability during the interview. . click apply for full job details

Job Purpose: The Facilities Services Assistant is a central member of the Property & Facilities Team, responsible for delivering an efficient and responsive facilities and postal service. The role manages the central service desk, provides high-quality administrative support, oversees access control processes, and ensures the smooth handling and distribution of incoming and outgoing mail. Working closely with colleagues, contractors, and building management teams, the postholder helps maintain a safe, well-run, and customer-focused working environment. Key Responsibilities: Service Desk & Issue Resolution Manage the Facilities Service Desk, ensuring all enquiries are logged, assigned, tracked, and closed in a timely manner. Keep requestors informed of progress and follow up with internal teams and external suppliers to ensure prompt resolution. Escalate delays or performance concerns to management when required. Access Control & Onboarding Administer access control systems, issuing new and replacement passes in line with security and departmental procedures. Support onboarding for new Chelmsford starters, including access pass setup and delivery of health, safety, and fire briefings. Facilities & Contractor Coordination Liaise with the Myriad House management team to support daily building operations and resolve maintenance issues. Arrange contractor access for regional offices, ensuring all visits comply with required processes. Review completed maintenance work, maintain accurate records, and raise any concerns with the management team. Mailroom & Document Handling Process incoming mail, including sorting, opening, recording, and preparing items for scanning in accordance with departmental standards. Ensure all documents are handled, certified, and stored in line with company procedures. Manage outbound mail and courier services, maintaining accurate logs. Monitor the shared team inbox, allocating tasks appropriately and filing completed requests. Operational Support Assist the Facilities Services Manager in delivering postal services to regional offices and branches. Coordinate the supply, stock control, and distribution of office stationery. Compile daily activity data for monthly departmental reporting. Act as Senior Fire Marshal in the absence of senior staff. Carry out regular office safety checks in line with health and safety requirements. Qualifications & Experience: Proficient in Microsoft Office applications. Strong organisational skills with the ability to prioritise effectively and work well under pressure. Experience collaborating with colleagues and external service providers at all levels. Clear, confident written and verbal communication skills. Knowledge & Skills: Exceptional attention to detail and accuracy in administrative tasks. A proactive, customer-focused approach to problem solving. Ability to manage multiple tasks simultaneously while maintaining high standards. Professional, approachable, and able to build positive working relationships. About Us: Raymond James is a wealth management firm focused on providing trusted advice and tailored, personalised investment services. We believe if we do what's right for clients, we'll help them achieve success while also realising our own. Our parent company, Raymond James Financial, has been doing the same in the US for over six decades. Raymond James is listed on the NYSE, is a Fortune 500 company, and is included in the S&P 500. Raymond James is an equal opportunities employer. We treat all of our applicants the same and we have a diversity and inclusion strategy aimed at ensuring we hire the best person for the job regardless of age, gender, ethnicity, sexual orientation, disability or beliefs.

Introducing an exciting opportunity to join the team as a Senior Programme & Data Operations Specialist - Building Safety. The Senior Programme & Data Operations Specialist supports a consultancy of chartered surveyors by delivering high-quality programme planning, structured data management, and analytical reporting for residential fire- and building-safety projects across the UK. The role ensures that complex technical, survey, and compliance information is accurately organised, validated, analysed, and communicated so that surveyors, project managers, and clients can make informed, timely decisions that support safety, compliance, and effective programme delivery. Key Responsibilities Develop, maintain, and optimise project programmes, schedules, sequencing plans, and workstreams for building-safety and fire-safety remediation projects. Manage data capture, consolidation, validation, and structuring across multiple surveys, inspections, risk assessments, and project phases. Produce high-quality dashboards, analytics, visual reports, and KPI summaries reflecting programme progress, risks, resource requirements, and compliance position. Design, maintain, and improve centralised registers, tracking tools, datasets, and reporting templates. Work closely with surveyors and fire-safety specialists to transform technical findings into clear, actionable digital outputs. Ensure data integrity and version control across systems, documents, and project repositories. Coordinate information flow between internal teams and external partners, ensuring accurate and timely reporting. Support digital process improvements, including automation, integrated workflows, and standardised reporting methodologies. Assist with the preparation of mobilisation packs, programme documentation, and client-facing information in line with regulatory requirements. Requirements Experience in programme planning, data operations, analysis, or project support. Background in construction, surveying, housing, or building-safety projects. Strong ability to translate data into clear, professional reports and dashboards. Understanding of the Building Safety Act 2022 and fire-safety compliance workflows. Experience supporting chartered surveyors or a consultancy environment. APM qualifications, RICS associate pathways, or fire-safety-related training. Knowledge Areas Fire Safety Act 2021, Building Safety Act 2022, and relevant UK safety legislation. RIBA Plan of Work and survey-to-remediation project lifecycles. Risk assessment principles and safety-critical data structures. Programme management methodologies and controls. Residential asset-management and compliance frameworks. How to Apply If you believe you meet the above requirements and are keen to join a company with genuine opportunities for career progression, please apply via the "Apply Now" button at the top of the page. Team: Surveying and Project Management Reporting to: Location(s): Birmingham Office, Hybrid, London Office, Sidcup (Head Office)

The Business Our mission is to deliver clean, affordable energy for all. Our Small Modular Reactor (SMR) provides a British solution to a global energy crisis. We are set to become a world leader in SMRs and the UK's premier green export technology. The Team The Engineering function is central to delivering our SMR programme, driving technical innovation and design excellence. The team shapes the power station of the future through rigorous engineering, integration and world class standards. Summary Key Responsibilities We'll need you to: Leading the engineering development of your allocated site specific design area and ensuring integration with the generic SMR programme. Coordinating multidisciplinary interfaces, managing technical alignment and supporting regulatory and client engagement. Planning and delivering engineering outputs to quality, schedule and safety expectations. Managing resources and contributing effectively within a complex programme environment.As you can see, this is a high impact engineering leadership role - you'll bring a collaborative approach, delivery focus and first class technical leadership skills, as well as: Essential Skills / Qualifications A recognised engineering qualification, or equivalent demonstrable experience delivering multidisciplinary design on complex infrastructure or power programmes. We'll ask about your experience in areas such as cooling water island, civil engineering, nuclear island, or construction readiness. Strong knowledge of engineering integration, governance and regulatory engagement across large scale infrastructure projects. Location We offer hybrid working, with regular attendance expected at our Manchester, Warrington or Derby offices, alongside occasional travel to partner and client sites. We anticipate paying £68,000 - £90,000 depending on skills and experience plus a £5,000 benefits allowance 17% STI bonus 28 days' leave, a 12% employer pension contribution, BUPA cover and more. You'll join an innovative organisation offering development, progression and a culture of openness and inclusion.You'll be joining a forward-thinking organisation that values transparency, fairness, and innovation. We offer:• A flexible, inclusive, and supportive working environment. • Opportunities for career growth in a rapidly scaling business. • A culture that values diversity, innovation, and continuous learning.We are an equal opportunities employer and welcome applications from all backgrounds. Inclusivity is important to us, and as a Disability Confident organisation, we are committed to fair, supportive, and continually improving recruitment practices that ensure everyone has the opportunity to thrive.Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you.Also, if you are considering a career move or a sector-jump, please get in touch - we welcome applications from people with transferable skills. Our Application Process Due to the safety regulations within the nuclear industry, applicants will be required to participate in additional screening. These are:• Obtaining Baseline Personnel Security Standard (BPSS) clearance • Satisfactory completion of a Disclosure and Barring Service (DBS) check • Satisfactory completion of a basic financial probity check Role: Engineering Manager Locations: Hybrid working with one of the following as a primary location: Derby, Manchester or Warrington We are looking for an Engineering Manager , reporting to a Senior Engineering Manager , to lead multidisciplinary development of a key area within the site specific SMR power station design. This is a pivotal role, integrating engineering activities to deliver a world first power station concept. We are Rolls-Royce SMR A career with Rolls-Royce SMR offers a unique opportunity to contribute to an exciting organisation delivering a transformational mission. Rolls-Royce SMR is a radically different approach to proven nuclear technology. Each Rolls-Royce SMR power station will generate 470MW of low-carbon energy - equivalent to more than 150 onshore wind turbines and enough to power a million homes for over 60 years. With its Rolls-Royce SMRs will play a vital role in supporting renewable energy by helping to overcome intermittency and ensure a stable, sustainable energy future. We're proud to be one of the few employers that can genuinely say we're a strengths-based organisation. Our people are here because of what makes them exceptional - and our role is to help them make the most meaningful contribution of their careers, doing work they love. We offer opportunities that go beyond traditional career paths. At Rolls-Royce SMR you can develop your career by exploring roles and challenges that align with your unique talents. Our culture At Rolls-Royce SMR, we are committed to ensuring that our teams reflect the communities we serve and that everyone can be themselves at work. We know that diverse teams are more innovative and get better results, and that our people can thrive and be more successful in truly inclusive cultures. Join us and help shape our culture. Find out more about our inclusion pledge. Rolls-Royce SMR is a place where everyone can grow, so whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and help shape our culture.You'll be joining a forward-thinking organisation that values transparency, fairness, and innovation. We offer: • A flexible, inclusive, and supportive working environment. • Opportunities for career growth in a rapidly scaling business. • A culture that values diversity, innovation, and continuous learning. We are an equal opportunities employer and welcome applications from all backgrounds. Inclusivity is important to us, and as a Disability Confident organisation, we are committed to fair, supportive, and continually improving recruitment practices that ensure everyone can thrive. What we offer At Rolls-Royce SMR, our reward offering is focused on recognising you for your efforts and motivate you to continue achieving. Our rewards and benefits scheme are designed for employees to have complete control. By providing complete autonomy, you can focus on what's important to you. Whether it's investments, insurances or wellbeing, it's in your hands. Work is an activity, not a place. We understand due to commitments and lifestyle; the world of work has evolved beyond the 9 - 5. Whether its varied hours or hybrid working, our flexible working arrangements make it possible for employees to achieve a true work life balance. Your career journey At Rolls-Royce SMR, we don't just want you to contribute, we want you to grow. We have open dialogue with our employees to understand the ambitions for their career and set plans to achieve them. Whether it's helping you obtain formal qualifications or pairing you with a mentor, Rolls-Royce SMR will provide you with a fulfilling career. Join our talent community We're always on the lookout for the best talent. If there isn't a role which is suitable for you now, you can .

The Junior HRBP will report directly to theSenior HRBP and support the delivery of HR services across the organisation.This role will manage two HR team members within the Recruitment Team and takea lead role in recruitment activities, providing hands-on support as needed toensure processes run smoothly and effectively. Main duties of the job Working closely with the Senior HRBP and HR colleagues, the Junior HRBP will focus on operational HR tasks, including recruitment coordination, employee relations support, and day-to-day HR activities. While the role is primarily operational, the post holder will contribute to HR projects and initiatives that support the wider strategic objectives of the organisation. The Junior HRBP will actively engage in HR processes, rolling up their sleeves to support the team and ensure HR services are delivered efficiently, consistently, and in line with organisational policies and KPIs. About us London Central & West Unscheduled CareCollaborative is a not-for-profit Social Enterprise, now in its 30thyear of providing high-quality services across a range of primary and urgentcare contracts 24 hours a day, 365 days a year to 5 million patients in NorthWest, North Central and North East London. We pride ourselves on deliveringsafe, effective, responsive, caring, and well-led patient-centred clinicalservices as recognised by our Good CQC rating in all areas of our organisation. Job responsibilities Key Relationships: HRteam members ServiceManagers LineManagers and Supervisors Employees External Stakeholders OperationalSupport & Recruitment Leadand support recruitment activities for clinical and non-clinical roles,managing two HR team members in the Recruitment Team to ensure processes runsmoothly and in line with healthcare regulations and standards. Providehands-on support with day-to-day HR activities, including resourcing,onboarding, and administrative HR tasks, ensuring all new starters meetprofessional registration and compliance requirements. Assistline managers in healthcare teams with operational HR matters, offeringpractical guidance on employee relations, performance management, and HRpolicies. Supportemployee relations cases under the guidance of the Senior HRBP, helpingmanagers resolve issues in line with organisational policies, employment law,and healthcare sector standards. Delivertraining or briefing sessions to managers and staff on HR processes,recruitment, and compliance requirements relevant to healthcare services. Supportthe development of management capability by coaching line managers on HRpractices, recruitment processes, and effective team management in a healthcaresetting. Directly manage two members of theRecruitment Team, providing guidance, oversight, and support to ensurehealthcare staffing objectives are met, including safe staffing levels forpatient care. Workclosely with the Senior HRBP to implement HR initiatives and support wider HRstrategies within the healthcare organisation. Monitor HR activity within therecruitment remit, identifying trends and contributing practicalrecommendations to the Senior HRBP to improve service delivery and workforceplanning. Support the creation of papers forquality assurance group (QAG), quality, workforce and performance committee andattend QAG on behalf of Senior HRBP during absence. Project & HR Administration Support SupportHR projects and initiatives led by the Senior HRBP, contributing practicalinput and helping deliver outcomes on time, including clinical workforceplanning and compliance projects. Assistwith HR reporting and KPIs, ensuring recruitment and HR activities inhealthcare services are tracked and reported accurately. Supportreview of operational agreements such as recruitment agency contracts, ensuringcompliance with healthcare workforce standards and organisational policies. Other Duties Participatein service shadowing across clinical and non-clinical teams to understandhealthcare service delivery and workforce needs. Actas a trained loggist during incidents, recording and managing information tosupport organisational response and decision-making in line with healthcareemergency procedures. Attend refresher training annually. Person Specification Values Exhibits behaviours in line with Organisation Values: Drive Change Together Belonging Community Focused Skills & Abilities Strong customer focus and team-working skills Ability to prioritise and meet deadlines in a fast-paced environment Professional, organised, and attentive to detail Ability to respond flexibly to changing circumstances Competent with MS Office (Word, Excel, PowerPoint, Visio, Project) Able to influence and support managers effectively under guidance Able to work under pressure and with challenging behaviours Able to support cross-functional working and contribute to team objectives Qualifications CIPD Level 5 or 7 (or equivalent) MCIPD Experience Experience of working in a busy HR function, ideally in an NHS or similar environment Hands-on recruitment experience, including coordinating and supporting recruitment processes Supporting managers with employee relations, performance, and absence matters under guidance Delivering HR guidance and basic training/briefings for managers on HR processes Knowledge Employment law basics relevant to day-to-day HR Recruitment screening processes (DBS, Right to Work checks, references) Current HR policies, procedures, and best practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £44,000 to £49,770 a yearDepending on Experience

Overview The Risk Manager will support the CRO in executing the responsibilities of the Risk Management department, including deputizing for the CRO when requested. Responsibilities Primary Responsibilities (own responsibility) Managing the Board Risk Committee and Executive Risk Committee meetings, including meeting scheduling, collation and distribution of material, presenting at the meeting, maintaining the action item log and taking minutes Preparing meeting packs for the Group Board Risk Committee and Group Management Risk Committee Assist in the maintenance of the Risk Management Framework and its components Monitoring and reporting of key risk indicators Organise and facilitate Risk Control Self-Assessment (RCSA) workshops for mapping of key business risks and controls Responsible for overseeing Risk Control Monitoring Plan (RCMP) testing and reporting of progress Responsible for operational risk events identification, root cause analysis, tracking/oversight of closure and reporting Monitoring and reporting on open risk/control issues raised from audits/reviews to closure by validating supporting evidence Oversee all operational risk components including risks originating from people, process, systems, external events; particular focus on technology risks, operational resilience and information security Assist the CRO with any projects or departmental involvements Supporting Responsibilities (primary responsibility of other team members) Oversee the management of credit risk, liquidity risk, market risk and capital requirements during other team member's absences Education & Qualifications Bachelor's degree (any discipline) as a minimum Relevant professional qualifications and memberships preferred Industry & Functional Experience Minimum of 5 years' experience in compliance, legal, risk, audit or other related areas Subject matter expertise in operational risk management as applicable to UK financial services industry Strong experience/understanding of the wholesale/retail/corporate banking and/or domestic/international payments industry Skills & Strengths Strong work ethic; taking ownership and responsibility for timeliness and quality of delivery Leading by positive example; willing to challenge oneself with a steep learning curve and to coach/mentor team members/colleagues Confidence to challenge senior and other stakeholders Excellent research, problem-solving and negotiation skills; strong and effective communication and presentational skills Advanced knowledge of MS Office High attention to detail; ability to produce timely and accurate reports delivering key issues and messages with minimal managerial input Benefits 25 days annual leave entitlement plus 8 bank holidays Pension scheme, 4% employer contribution Private Medical Insurance 60-40 Hybrid working after the first 3 months Training and development Free gym access in the building

.Why Work at ClarkeOur work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job Payroll Officer Employment Basis: Permanent Location: Knowsley (Hybrid working available)We are seeking a highly organised and detail driven Payroll Officer to join our Finance team at Clarke Energy. In this role, you will be responsible for delivering an accurate, timely, and fully compliant payroll service in partnership with our external payroll provider. This is an excellent opportunity to play a key part in a global engineering organisation committed to quality, integrity, and innovation. Key Responsibilities Payroll Processing & Administration Deliver accurate weekly and monthly payrolls by coordinating with the external payroll provider and ensuring all required information is submitted within agreed deadlines. Work closely with HR to update all payroll related information, including starters, leavers, contractual changes, tax codes, earnings attachments, and sickness documentation. Review, verify, and process employee expense and subsistence claims in line with company policy. Statutory Payments & Compliance Review calculations for maternity, paternity, statutory payments, salary sacrifice schemes, and childcare voucher amendments. Support the payroll provider with statutory submissions to HMRC, pension providers, and other regulatory bodies (e.g., PAYE, NIC, P11D, P32). Maintain up to date knowledge of payroll legislation and HMRC requirements, ensuring all processes remain fully compliant. Controls, Record Keeping & Audit Carry out regular checks to ensure the accuracy and completeness of payroll information supplied by the external payroll agency. Maintain and update employee vendor cards, ensuring records remain accurate and compliant. Ensure all payroll documentation is robust, well maintained, and audit ready; liaise directly with internal and external auditors when required. Maintain strict confidentiality and protect all sensitive employee data. Systems, Processes & Support Respond to payroll related queries from employees and managers, delivering clear and professional guidance. Refer any non payroll employment queries to HR as appropriate. Support wider Finance and HR teams with administrative or payroll related tasks as needed. Health, Safety & Quality Adhere to all Health, Safety, Environmental, and Quality Management standards relevant to the role. Essential Qualifications & Skills Strong understanding of payroll processes across both weekly and monthly cycles. Solid working knowledge of HMRC regulations, including PAYE, NIC, and statutory payment requirements (SMP, SPP, SSP). Experience handling payroll lifecycle updates such as starters, leavers, tax codes, and earnings attachments. High level of accuracy and attention to detail in managing numerical data. Strong organisational skills and ability to work under pressure and to strict deadlines. Proficiency in Microsoft Excel (including formulas, VLOOKUPs, and data validation). Effective communication skills with the ability to explain payroll information clearly. Strong judgment and ability to escalate issues appropriately. Commitment to confidentiality and data protection principles. Desirable Experience working with outsourced payroll providers. Ability to create payroll reports for department heads. Experience in a fast paced environment. Proactive approach to identifying inefficiencies and improving processes. Payroll qualification (e.g., CIPP Foundation/Technician).We offer a competitive salary and comprehensive benefits package, including: 25 days annual leave plus bank holidays (with extended entitlement for long service). Holiday buy and sell scheme. 7% company pension contribution. Health care cash plan and life assurance. Hybrid working opportunities. Reward and recognition schemes. Continuous training and professional development. About Clarke Energy Clarke Energy is a globally recognised engineering, procurement, and construction contractor specialising in the design, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service provider for INNIO's hydrogen ready reciprocating engines, we operate across 29 countries, delivering high integrity, high quality solutions that support the global transition towards net zero.Our culture is built on integrity, innovation, and accountability, with a strong focus on employee development and customer satisfaction.If you are a highly organised Payroll Officer with a passion for accuracy, compliance, and excellent service delivery, we would love to hear from you.Clarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Our Values Curiosity - Seek,

Projects & Innovation Manager Experience level: Intermediate Term: Permanent Working hours: Full-time Team: Projects & Innovation Location: Birmingham, Northampton or Manchester The role This is an excellent opportunity for an established transformation professional to help the P&I team maximise the impact of major change programmes in the firm. The P&I Manager plays a pivotal role in supporting the team and wider business to deliver their strategic plans and change objectives. The role might include some line management. You will be comfortable performing differing roles within change initiatives or projects, ensuring accountability and collaboration to achieve successful outcomes. Using your change management and project management skills, you will act as a champion of best practice and will apply industry standard methods for project management and business change. The role demands a proactive approach and a self managing mindset and requires excellent communication skills. The Firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world's most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve "Platinum Standard" Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. Shoosmiths is also on a pathway to net zero across the value chain by 2040. We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits. To discover more about our benefits, please visit: Benefits Package. Our Strategy Shoosmiths strategy is to transform Shoosmiths from being a really good firm with a really solid reputation, into an excellent firm with a reputation for excellence. So that by 2030, we will excel in our chosen markets. At the heart of our new strategy is focus. Intense focus on what we do well. And a bold commitment to doing it even better. The Team Shoosmiths' Projects & Innovation (P&I) team is the primary delivery capability for all significant change programmes across the firm. Whether delivering projects themselves or supporting the wider firm to deliver their own change, the P&I team has oversight of all major change in the firm. The team drives efficiency and excellence in the way the firm operates, creates more competitive advantage in the delivery of legal services and maximises the impact and effective delivery of impactful change programmes in the firm. Main Responsibilities Support the Director of P&I, the Heads of Operational Excellence and Legal Process Innovation and the Programme Management Office to implement their strategies and plans across the firm and to build the capability and profile of the P&I team. Lead major change initiatives or projects, collaborating with a cross functional team to achieve the change successfully. You will also provide support to other team members who are leading smaller change initiatives or projects. This includes advice on best practice and appropriate escalation routes for issues or risks. Communicate and collaborate effectively with internal and external stakeholders, including Senior Leadership, Legal divisions, Business Services departments, clients, and suppliers. Develop relationships with the aligned business areas and support the senior colleagues to advise, oversee and coordinate change plans. You will act as a conduit to ensure that your team remains aligned to the execution of P&I' s strategies and plans and the firm's strategic ambitions. You might have responsibility for the day to day line management of a team for which you will conduct team meetings, 1:1 reviews and personal development. You might have responsibility for capacity planning to help others appropriately plan change in their respective business areas. Skills & Qualifications Experience in a similar role, such as a law firm or professional services organisation, with responsibility for project management, process improvement, and change management. Accreditations such as Prince2, Agile, LEAN Six Sigma are desired but not necessary. Established leadership skills. You should have demonstrable coordination and delegation skills and experience in developing team members through training, mentoring or coaching. Excellent analytical, problem solving, and decision making skills with excellent communication, presentation, and interpersonal skills. This should be grounded in commercial awareness and the use of established or emerging legal technologies. Possesses a good understanding of the commercial, organisational and financial context in which the firm operates, and consequently ensures that the team operate with the firm's processes, business objectives and budget in mind and actively contribute towards firmwide profitability and competitive advantage. Demonstrates a desire to role model best practices for the team and firm, and proactively identify opportunities for improvement of these in line with the wider team and firm objectives.

Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,

Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,

Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,

DESCRIPTION We are looking for a talented Manufacturing Engineering - Manager to join our team specialising in Manufacturing for our Ind Engineering department in Darlington, United Kingdom. THIS ROLE IS 100% ONSITE. In this role, you will make an impact in the following ways: Lead and oversee departmental operations including budgeting, resource planning, and project management, ensuring alignment with strategic goals. Drive the selection and implementation of integrated manufacturing equipment and systems that enhance operational efficiency. Provide expert technical guidance and leadership across teams, fostering collaboration and innovation. Coach, develop, and motivate both direct and indirect reports, cultivating a high-performing and engaged workforce. Champion continuous improvement initiatives across capital projects, daily operations, and organisational structure. Build strong relationships with external suppliers, ensuring quality, cost-effectiveness, and timely delivery of solutions. Facilitate effective communication with all stakeholders, promoting transparency and alignment across functions. Shape and support a culture of safety and interdependence, contributing to an injury free workplace. RESPONSIBILITIES To be successful in this role, you will need the following: A degree in STEM or equivalent experience, along with substantial leadership and supervisory background. Strong ability to manage complexity and balance the needs of diverse stakeholders. Proven experience in driving engagement and fostering an inclusive environment that values different perspectives. A strategic mindset with the ability to plan, prioritise, and align work with organisational objectives. QUALIFICATIONS Education/ Experience College, university, or degree in STEM (Science, Technology, Engineering, Math) or related field, or equivalent experience required. Significant level of relevant work experience, including supervisory and leadership experience, required. Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On site.