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Technical Services Manager page is loaded Technical Services Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ495566 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Technical Services Manager - 20/22 Ropemaker St. 20-22 Ropemaker Street is a prestigious 27-storey development comprising c. 440,000 sq ft of BREEAM 'outstanding' and WELL Platinum certified office, retail, and SME space in a prime City of London location Completed late 2023, the building features extensive roof terraces and houses Linklaters LLP as their global headquarters (Levels Gd-17) and Pension Insurance Corporation Ltd (Levels 18-23)JLL is instructed by the building owner, reporting to Old Park Lane Management (OPLM), to deliver all aspects of property and facilities management. What this job involves: The Technical Services Manager will be responsible for the day-to-day operational management and servicing of the landlord's mechanical and electrical services. Reporting to the General Manager, you will work as an integral part of the onsite FM team to deliver world-class engineering services that enhance customer satisfaction and support sustainability goals. What your day-to-day will look like: Operational Management Ensure highest standards of management and maintenance of building technical services, with specific regard to expenditure and budgetary considerations Manage M&E maintenance, EMS systems, and smart building technologies to operate an intelligent building where technology and data are optimized as strategic assets Be familiar with all HVAC and electrical equipment and ensure adequate maintenance contracts are in place to cover O&M manual requirements Respond to emergency situations, troubleshoot operational issues, and provide problem-solving support Service Delivery Drive and ensure compliance with OPLM's and JLL's Central London Technical Services Strategy Support energy use optimization for occupiers as part of a wider ESG plan and journey towards Net-Zero-Carbon in operation Deliver technical services in line with proven standards such as ISO 55001 Ensure one-off and non-contractual technical tasks are fulfilled to high specification within dedicated timeframes, including out-of-hours services for occupier events Contract & Financial Management Manage all M&E consultancies and procured services contracts, ensuring they are fit for purpose and within agreed budgets Monitor contractor performance against agreed standards and use accredited contractors based on framework agreements Assist with budget formulation and management, control capital project expenditure, and support invoicing and debt management Health & Safety and Compliance Establish and maintain highest quality health & safety regimes, including responsibility for JLL's health and safety web tool suite Ensure governance compliance with JLL engineering policies, site-based operating procedures, and lease requirements Be aware of contractual obligations in providing MEP services to tenants and tenant responsibilities for maintaining their own plant People Leadership Provide day-to-day guidance, direction, and development of site-based MEP and technical contract staff Foster a unified One Team relationship between management, service partners, and stakeholders Manage appraisal and development programs including training and succession planning Required Skills & Experience Essential Over 15 years in engineering and building services experience Technically qualified professional with thorough understanding of BMS, BAP, AMR, BIM, HVAC, and CAFM systems Proven knowledge of technical services, intelligent building systems, sustainability, and energy management Experience in operational facilities management and managing services to meet KPIs Financial acumen to manage budgets and contract costs Knowledge of building regulations, legislation compliance, and best working practices Personal Attributes Proven leader adept at managing teams of varied individuals Strategic thinker with ability to implement continual improvements Excellent verbal and written communication skills with ability to build rapport with customers Capable of prioritizing multiple work streams and resolving high-stress situations Meticulous organizational skills, conscientious and driven Willingness and flexibility to work weekends and evenings as required Success Measures Achievement of client KPIs as defined in the Property Management Agreement Customer satisfaction as measured in annual survey results Achievement of energy and carbon reduction targets Continuous service delivery with minimal unmanaged disruption Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world,

About us: Ferrovial Construction is internationally recognized for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2,920 miles of railroad lines (including 434 miles of high speed railroads) and 16,994 miles of road maintenance and repair. Job Description: Quality Advisor Location: Heathrow Airport About Ferrovial Construction Ferrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60 years' experience. We are a Spanish multinational company operating in 4 divisions; Airports, Highways, Construction and Building subsidiaries. Ferrovial are committed to developing sustainable and innovative solutions, with the aim to create value for society, and for clients, investors and employees. Ferrovial Construction Ltd UK has 7 major Infrastructure projects across the UK; HS2, Silvertown (STT), Heathrow (H7), Norwich Western Link, Thames Tideway (TTT), Northern Line Extension (NLE) and Farringdon. At Ferrovial we have five core values: Excellence, Innovation, Collaboration, integrity and Respect. We are proud of our work and values which we live by to achieve our goals. As one of the industry's most diverse organisations, our people bring a strong blend of local talent, international expertise and perspectives from all backgrounds. This drives innovation and fresh thinking required to set new standards of excellence. Heathrow H7 Project Our H7 framework spans from airfield works (taxiways, runways, stands), to civils (roads, demolition works, underground and above ground structures), and MEP packages (services tunnels, lifts, life safety systems, fuel/fire mains). Key Responsibilities Carrying out internal and external quality audits. Carrying out site inspections to make sure works comply with quality, regulatory and employer's requirements while preparing reports with a high standard and recording Non conformities and snags. Oversee site inspections and tests to ensure they are carried out in line with the inspection and test plans and all documentation is produced in a timely manner. Oversee the works of subcontracted laboratories to ensure it is carried out according to the standards, in a timely manner and raise any nonconformances detected to the quality advisor/manager. Ensuring the Project(s) quality management plan is fully and correctly implemented. Ensuring project NCRs are raised and tracked/progressed by Initiators, ensuring corrective actions are taken and NCRs are closed. Ensuring the delivery of necessary quality paperwork required for each type of works. Ensuring ensure that Material Approval Procedure is followed by the Site Team, Promoting a right first time /continuous improvement culture across site team, Assisting the Quality Manager and coordinate the commissioning process for M&E works, Assisting Handover Manager in handover process and act as Compiler and Reviewer and Tracker of inspection and testing documentation, and handover documents required for progressive handover. Digitizing quality processes in the Common Data Environments. Performing Quality Inductions, Workshop, Quality Circles, Lessons learnt implementation and workshops, Briefings and / or other relevant forums and events to ensure the compliance of the QA/QC management plan. Maintaining Quality Registers. Maintaining Calibration Registers. Assist the quality manager in his duties. Key Skills, Experience and Qualifications Experience in building relationships with external parties Significant construction technology knowledge and experience A highly capable construction problem solver Detailed knowledge of Health and Safety Legislation Excellent communication skills and ability to interact at a variety of levels within Ferrovial Computer literate CSCS card ISO 9001 Quality Management Systems, Civils, Mechanical and/or Electrical technical specifications and testing standards, calibration, construction materials, good command of Office software, construction laboratory. Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Ferrovial embraces diversity and inclusion and we see the value in providing equal opportunities to all employees. We are committed to building an inclusive team from a variety of different backgrounds, perspectives and skills so we encourage candidates from underrepresented groups to apply.

Due to the retirement of one of our existing team, Greasby Group Practice is looking for a new member of our reception team. We offer full training, 5 weeks annual leave, NHS Pension Scheme is available and a competitive salary. The post will be for 25 hours per week and working hours are Monday to Friday 13:30 - 18:30. These are set hours, please only apply if you are available to cover these hours. This is a busy and varied role which requires a flexible approach; you will need to be able to work using your own initiative and as part of a team, admin experience essential, preferably in a medical setting, flexibility and computer literacy is also essential. Full training will be provided. Main duties of the job This role will suit a person who is used to working in a fast paced environment, who is able to provide excellent service to our patients both on the telephone, face to face and online. About us Greasby Group Practice is a 2 Partner GP surgery which has a patient list size of approx. 6500. Our reception/admin team consists of 10 people covering the hours 08:00 - 18:30, we are a friendly team who support each other especially the new members of staff. Job responsibilities JOB DESCRIPTION JOB TITLE: RECEPTIONIST REPORTS TO: ASSISTANT PRACTICE MANAGER HOURS: 25 hours per week Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries, explain procedures and make new and follow up appointments. Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests either on the computer via workflow or manually. Advise patients of relevant charges for private (non General Medical Services) services, accept over the counter payment and issue receipts for same. Enter patient information onto the computer as required. Patient notes and correspondence: Ensure that clinical system practice notes are dealt with promptly and all actions taken are recorded appropriately. Action e consults received via the practice gatekeeper account and ensure they are workflowed to the correct team. Ensure correspondence, reports, results discharge letters etc are worked promptly using EMIS WEB or DOCMAN 10 and sent to the correct team. Make and serve refreshments as per office rota, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff. Ensure that all new patients are registered onto the computer system promptly and accurately. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post holder will assist in promoting and maintaining the own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Actively reporting health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role. Undertaking periodic infection control training (minimum annually). Equality and Diversity: The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings, priorities and rights. Personal/Professional Development: The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload and resources. Communication: The post holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post holder will: Apply Practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in an audit where appropriate. Person Specification Qualifications GCSE Grade A - C in English and Maths Experience Experience of working in an administration / reception role. Experience of working in a GP or healthcare setting. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

All Locations: Europe All Departments: Project Management Currie & Brown is one of the leading International physical asset management and construction consultancies, dedicated to advising clients worldwide with our expertise and experience in multiple sectors and services. We are differentiated by our people, innovation and reputation with a genuine global office network. Our people, from the first-day apprentice to senior management make our business what it is today. Everybody in the Currie & Brown family, no matter how experienced they are, plays their own unique part in our success and have fun along the way. About The Role Currie & Brown are looking for experienced construction Project Managers with Data Centres experience to join our Madrid team. The role will be responsible for overseeing the construction and Capital expenditure works for the Data Centres. The role will be based in Madrid with flexibility to work at client site locations. Responsibilities Your core duties will involve: To implement, and standardize as far as practically possible, highest standards of cost, quality and programme control throughout the design and build phases of multiple projects. Advise and lead in contract negotiations to determine design and construction programme and costs, while always ensuring that the highest quality of service is procured. Advise and negotiate with principle suppliers of major plant and equipment to procure these items prior to appointment of the contractors, to ensure the timely placement of orders for long lead items prior to contact negotiations and award to contractors. Play a leading role in the delivery of the M&E design and assist with M&E Consultants in achieving cost effective and resilient infrastructures on each site they work on. Conduct regular project review meetings with M & E consultants and contractors both on and off site. Develop project management systems, procedures and processes to ensure that external consultants and the internal team interface in the successful completion of the project. Advise and maintain standards for monitoring design and construction programme, cost control and project information systems to ensure successful project delivery. Prepare monthly reports based on agreed standard formats that demonstrate and provide accurate information to the Senior Management team regarding projects currently in execution and that they are being managed for a successful outcome (including relevant financial and cash-flow reports). Ensure compliance with all relevant local permitting and government/local authority regulations. Together with local construction and fit out teams ensure all project plans and information are properly communicated and understood by all relevant client staff including costs, design schedules, procurement, construction issues, M&E technical data, construction issues, contractor invoices and payments, funding requirements, change order notifications and any other issues that might materially affect the construction progress of each project. Ensure timely resolution of issues and deficiencies and develop and implement contingency plans to recover project costs and schedule slippage when appropriate. Ensure the proper and complete handover of the completed works to the Client operations teams. Participate in a culture of a team working and continuous improvement. Responsible for implementing modern project management and quality assurance techniques. Works closely with the Development Managers, Technical Directors, Regional Construction Managers, Site Operations Managers, Facility Managers / Supervisors and rollout team regarding the design, construction and progress of the works. Regular liaison with M & E consultants and power authorities to ensure correct design and implementation of electricity supply. The role will have a strong focus on contractor management and performance, establishing and managing relationships with key stakeholders and ensuring the efficient and seamless delivery of facilities management services to the facilities. Qualifications and Skills What skills and attributes are we looking for from you: Relevant tertiary degree in a construction related field Technical delivery experience gained within the construction industry, ideally extensive Data Centre experience Good technical writing, client-facing and communication skills (Local language speaking at professional level) Delivery of large capital expenditure projects with a high dependence on M&E Worked in Mission Critical environments Well-organised, diligent, proactive, assertive, well-disciplined and commercially astute A team player with a 'can-do' attitude, outgoing, polite, patient, diplomatic, personable, respectful and flexible Risk management/CDM qualifications or experience About You About Us Why choose Currie & Brown? Unlike some businesses, we prioritise for the long term and honour our commitments. We are compassionate and inclusive in the way we approach our work, and always look to invest in our people's futures. Be it a desire to work internationally, a drive to progress, or even a curiosity to operate in a new sector, we are there for our people at every stage - providing advice, support and the structure to achieve. That is why so many of us have established and built successful careers here for so long. We don't offer just a job we offer a career with clear structured route to progression, and a track record of making international mobility happen with international moves encouraged on a permanent or secondment basis. We are an international industry leader - Working for us provides the chance to work for a leading brand with a focus on excellence, being digitally-led in our approach, we present the chance to work on some of the world's most prestigious projects and for some of the world's top clients. We want you to be able to bring your best self to work every day and that is why we firmly believe equality, diversity and inclusion should be taken seriously. Diverse people, backgrounds and experiences develop the most innovative of ideas, they are essential to our success, that is why we actively encourage applications from all backgrounds. We are a truly independent business where our people are empowered to make quick, agile decisions that drive real impact. As part of Sidara, we collaborate directly with some of the world's brightest partner brands in our industry, offering exciting opportunities to innovate and grow.

Worcestershire Acute Hospitals NHS Trust Receptionist, Urology The closing date is 14 April 2026 This vacancy is currently only open for candidates from Hereford and Worcestershire NHS. The Urology Investigations Unit and the Urology Same Day Emergency Care is based at the Alexandra Hospital. The department is an outpatient investigations and diagnostic unit, and an emergency assessment unit. The opening hours are Monday to Friday, 08.00 to 20.00. This position will cover the evening hours of 16.00 to 19.00 Main duties of the job To input all TCI notifications from the Secretaries for patients requiring procedures onto PAS Responsible for generating and sending out patient attendance letters Responsible for the booking of minor urology procedures, ensuring there is enough capacity Assisting in planning the weekly allocation sheets and as new bookings come in, that these are checked regularly to ensure capacity is not exceeded. Contact patients via telephone to change attendance times as required Preparing daily notes for all patients including emergency ambulatory patients for UIU, organising all the correct paperwork for the correct procedures and treatments Responsible for discharging the patients as they go home throughout the day on PAS or transferring them to award if the patient does not go home. On arrival check their demographic details are correct and admit and amend any necessary details on PAS To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate. Maintain records regarding admission/discharges/ward attender/ appointments on clinical IT systems and via a unit diary as indicated by the ward manager To undertake other relevant clerical duties as required. About us Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move forward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. Job responsibilities Key Working Relationships Patients, relatives, carers, senior and junior medical, nursing staff, ward staff, Trust staff, GP surgeries, medical secretaries. Risk Assessment This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression. Job Purpose To provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service. To take a key role in allocating patients to maximise capacity within the unit The particular duties to be undertaken by the post holder will be determined by his/her ward/department manager. Objectives, performance and training needs will be regularly reviewed in accordance with the Trust's performance review guideline and are listed below Key Duties To input all TCI notifications from the Secretaries for patients requiring procedures onto PAS Responsible for generating and sending out patient attendance letters Populate and maintain an Excel spreadsheet information for additional capacity patients to capture data. Responsible for the booking of minor urology procedures, ensuring there is enough capacity Responsible for informing the Ward Manager, if additional staff are required to provide escort for Radiology patients Assisting in planning the weekly allocation sheets and as new booking come in, that these are checked regularly to ensure capacity is not exceeded. Contact patients via telephone to change attendance times as required Preparing daily notes for all patients including emergency ambulatory patients for UDU, organising all the correct paperwork for the correct procedures and treatments If patient cancels an appointment, inform relevant personnel, cancel on PAS and update to reflect the cancellation. Responsible for discharging the patients as they go home throughout the day on PAS or transferring them to award if the patient does not go home. On day of surgery when patients arrive, check their demographic details are correct and admit and amend any necessary details on PAS Work station is required to be kept clean and tidy in line with infection control policy. To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate. To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval. Maintain records regarding admission/discharges/ward attender/ appointments on clinical IT systems and via a unit diary as indicated by the ward manager To undertake other relevant clerical duties as required including: photocopying, operating the fax, receiving, sorting and distribution mail, basic typing and stock stationery levels. Ensure that all notes are tracked to the relevant department. Arrange for urgent collection and delivery of notes as required for scanning Assigned Tasks within Ward/Department To assist Ward Manager to produce correspondence i.e. thank you letters, communications with other departments, memos to staff, etc. To assist with reception and comfort of relatives as requested by nursing staff. Work collaboratively as part of an integrated team Organise own day to day work tasks showing an ability to prioritise in order to achieve set timescales. Ability to make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision. General Responsibilities To ensure the confidentiality of all patient information and Trust business. To comply with all Trust policies and procedures. In accordance with the Trust's Health and Safety Policy, the post holder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The post holder must cooperate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accident or untoward incidents and complaints. To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner which will promote a good image of the ward/department To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge. To contribute to and participate in any initiatives to improve the quality of service to patients. Vision and Values The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment. To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people Person Specification Experience Previous clerical/reception experience within a hospital / customer service environment Experience of maintaining excel spreadsheets to capture capacity data Knowledge of medical terminology Qualifications Good general education (e.g. GCSE English and Maths A-C) or equivalent NVQ Level 3 or equivalent qualification within administration or equivalent experience ECDL, or other information technology/word processing qualifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Worcestershire Acute Hospitals NHS Trust

Personal Assistant - Planned Care Management Team We are seeking an experienced Personal Assistant to support the Senior Management team, within the Planned Care and Cancer Services Team. The role requires the successful candidate to provide support to the General Manager/Head of Nursing, across a full range of their responsibilities, acting as the main channel of communication to the Planned Care, both within the Health Board. The successful post holder will need to be able to travel to all sites within the Health Board if required. Complex diary management is a part of the role, which will include being able to analyse requirements and prioritise at very short notice, due to constantly changing circumstances. Werequiresomeone who isenthusiastic and motivatedand able to work toa very highstandard of accuracy. An exceptional eye for detail and excellent organisational skillsareessential for this role and the successful candidate will be expected todemonstrate initiative in planning their own workload, in a way that supports the work of the Senior Management team and the team. Excellent communication skills are also essential to enable you to respond professionally; you willbe requiredto develop effective relationships with a wide range of staff. An essential element of the role is comprehensive minute taking, as is the preparation of draft agendas and action plans. We are therefore looking for candidates who have experience in these areas. Main duties of the job Main duties of the job: Provide comprehensive PA and administrative support to senior managers. Manage diaries, organise meetings, and prepare documents and reports. Act as the first point of contact for key stakeholders, both internal and external. Handle confidential and sensitive information with professionalism. Support smooth service delivery by anticipating needs and prioritising effectively. A more detailed person specification can be found within the job description attached. If you are ready for a rewarding role where your skills will truly make an impact, we would love to hear from you. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers. Our services are provided in: Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 22/04/2026. Person Specification Qualifications & Knowledge Level 3 Qualification (e.g. A Level, AS Levels, NVQ3) or equivalent Evidenced experience of a full range of duties working in an administrative / office environment Knowledge of specialist NHS/ Organisational terminology Secretarial training Educated to diploma level Experience Experience of working as a Personal Assistant to a Senior Manager (or demonstrable transferrable skill set) Experience of working in a busy complex environment Experience of using Microsoft Office packages (including MS Teams) Experience of working in a large complex organisation. Language Skills Welsh speaker (Level 1) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Aughton Surgery are looking to recruit a Salaried GP for 4 sessions per week to be worked on Tuesday (2 sessions) and Friday (2 sessions). This post would require the GP to be on-call every alternate Friday, as well as covering the other Friday alternate on-call GP when they are on leave. We ensure that our Duty GP's have sufficient time to complete all tasks related to being on-call, and we are happy to discuss how we manage that with you. When on-call, you will be required to stay in the practice until closing time at 6:30pm. We offer 6 weeks (pro-rata) of annual leave, and 1 week (pro-rata) of study leave for our GPs, and we pride ourselves on being a flexible and considerate practice. We are happy to discuss salary expectations individually with applicants. A Salaried GP works as an autonomous practitioner, responsible forthe provision of medical services to the practice population, delivering anexcellent standard of clinical care while complying with the contract. Furthermore, the post-holder willadhere to the GMC standards for good medical practice, contributing to theeffective management of the practice, leading by example, maintaining apositive, collaborative working relationship with the multidisciplinary team. The role is to support, mentor, andsupervise other healthcare professionals within the organisation and be anintegral part of the general practice team. Main duties of the job The following are the core responsibilities ofthe Salaried GP in delivering health services. a.Thedelivery of highly effective medical care to the entitled population b.Theprovision of services commensurate with the primary care contract c.Toclinically examine and assess patient needs from a physiological andpsychological perspective and plan clinical care accordingly referring patientsto other services/agencies in a timely manner, utilising Practice and any otherlocal guidelines d.Genericprescribing adhering to local and national guidance e.Prioritisehealth problems and intervene appropriately to assist the patient in complex,urgent or emergency situations, including initiation of effective emergencycare f.Effectivemanagement of long term conditions g.Tosupport patients to adopt health promotion strategies that promote healthylifestyles and apply principles of self care h.Processingof administration in a timely manner, including referrals, repeat prescriptionrequests and other associated administrative tasks i.Reviewmedications following the appropriate policies, NICE/local clinical guidelinesand local care pathways j.Maintainaccurate clinical records in conjunction with good practice, policy andguidance k.Workcollaboratively, accepting an equal share of the practice workload l.Adhereto best practice recommended through clinical guidelines and the audit process. About us Aughton Surgery has 4 partners (3 GP's and 1 Practice Manager), 3 Salaried GP's, 1 Practice Nurse, 1 HCA, 1 Phlebotomist, and 1 Clinical Pharmacist. We are also a training practice, so we regularly have GP registrars, medical students and student physician associates as part of our team as well. Our clinical staff are assisted by a friendly and knowledgeable admin/reception team. All staff are highly supportive, and the surgery is a very enjoyable environment to work in Job responsibilities In addition to the primary responsibilities,the Salaried GP has the following wider responsibilities: a.Participatein the spectrum of clinical governance processes b.Participatein formal training events promoting best practice in area of expertise Provideleadership and education for members of the multi-disciplinary team, providingguidance and support when necessary c.Participatein local initiatives to enhance service delivery and patient care Person Specification Qualifications Qualified GP MRCGP CCT Full GMC Registration Performers List RegistrationEvidence of current validation Evidence of last appraisal Eligibility to practice in the UK Experience Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP Understanding of the importance of evidence-based practice Good MS Office and clinical system IT knowledge Understanding of the spectrum of clinical governance processes Excellent communication skills (written and oral) including recording of accurate clinical notes Knowledge of health promotion strategies Ability to work within own scope of practice and understand when to refer to GP colleagues Experience of triage and the ability to effectively assess and diagnose Ability to listen whilst being honest and caring and be both sensitive and empathetic in distressing situations Understanding of the local pathology tests processes and the ability to processing the results with advising patients accordingly Ability to assess and manage acute deteriorations /exacerbations of long term conditions Understanding of safeguarding adults and children Understanding of the importance of evidence-based practice Experience of medicines management Knowledge of public health issues in the local area Understanding and knowledge of QOF and enhanced service Personal Qualities Effective time management (planning, organising and prioritising) with excellent problem solving and analytical skills Demonstrate personal accountability, emotional resilience and work well under pressure High levels of integrity and loyalty Ability to follow legal, ethical and professional standards, including policies and procedures Ability to use own initiative, discretion, and sensitivity Ability to work under pressure and in stressful situations Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Ability to identify risk and assess/manage Ability to work as a team member and autonomously Good interpersonal and organisational skillsEffectively able to communicate in a clear manner and understand the needs of the patient Commitment to ongoing professional development Problem solver with the ability to process information accurately and effectively, interpreting data as required Polite and confident Motivated, forward thinker Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Overview Nomad Foods is a leading frozen foods company with annual revenues of approximately €3 billion. The Group has built a global portfolio of best-in-class food companies and iconic brands within the frozen food category. Our well-known brands include Birdseye, Findus, igloo, Aunt Bessie's and Goodfella's. The Group's Head Office is located in Woking. The Group Treasury Team operate through a clearly defined front-office and back-office structure, supported by a dedicated treasury accounting and reporting function. The treasury team embraces a flexible Hybrid working model, typically attending the office 2-3 days per week to promote effective collaboration, face to face interaction with other team members, other Head Office functions, banking relationship meetings or on an "as needs" basis The role will be responsible for the financial accounting and reporting of all Treasury activities including debt, CCIRS, IRS, cash, FX and related areas. It purpose is to enhance visibility and understating of the financial impact arising from Treasury operations at a Group Level, while centralising and improving efficiency of all technical treasury accounting processes. Key responsibilities include ownership of both forecast and actual accounting processes, alongside the delivery of insightful variance analysis This will include developing recommendations to mitigate financial volatility and unlock further financial value. Depending on the candidate, the role may also provide back up support to the Treasury Manager across a range of treasury activities. In addition, it will include operational oversight of the treasury analyst on areas related to treasury accounting. Responsibilities Providing greater level of understanding and reporting (incl forecast vs actual variance analysis) of financial impacts at a Nomad group (and individual entity level) resulting from Treasury activities Helping to drive financial benefit for Nomad via clear treasury and derivative accounting process and policy (including cash flow hedge reserve and hedge accounting) Primary contact point/treasury lead for PwC relationship in relation to all treasury activity Ownership and implementation of all changes to treasury activities as a result of regulatory change Clear leadership and clarity to the Nomad Group on all treasury accounting activities Ensure compliance with Group Treasury (and accounting) policies Analysis of the treasury monthly P&L including the drivers of interest charge, foreign exchange gains and losses Preparation of Group Interest Budget and forecasts and reporting on variance analysis. Ownership of all treasury related external reporting, including periodic disclosures and year end process (including SEC regulatory impacts, 6-K and 20-F reporting, use of Workiva and SEC search tools) Co-responsibility for Treasury SOX RACM (with treasury manager) Provide accounting support and advice to Assistant Group Treasurer on all treasury activities Preparation of all month and periodic derivative valuations / hedge effectiveness calculations- (Bloomberg/other. Understanding and alignment of accounting for all FX exposures of the Nomad Group. including working with the Treasury Manager to identity all FX exposures - ensuring exposures are identified assessed and managed Ownership of Group hedge accounting policy (and association hedge effectiveness documentation) incl debt / FX / other Support for debt transfer pricing policy and other ad hoc modelling including WACC Ownership of several aspects of process change and driving improvements within the Treasury function and areas of wider Business impact Ownership of the off-market CCIRS model and liaison with external audit advisers Qualifications Essential Graduate AMCT qualified or studying +3 years Post qualified ACA/ACCA/CIMA (or equivalent) Good knowledge and understanding of IFRS and hedge accounting. Working knowledge of SEC reporting and SOX control environment Experience of SAP or other consolidation reporting system Strong communication skills. Willingness to take on additional tasks and projects Team focussed Desirable Bloomberg ION/Reval Refinitiv ION/Reval S4 Hannah 360T trading platform

Overview We are looking to recruit a Client Advisor to join our growing successful Public Sector and Education Division based in Birmingham/Swindon. Our Public Sector and Education Division is a fast paced, collaborative, and competitive group of professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you. You will be responsible for providing account servicing support and ensuring effective servicing of client accounts. Reporting directly in to the PSE Team Manager, you will work with experienced Client Directors and together provide outstanding service to our clients within the Public Sector and Education division. Responsibilities Create documents for new customers about their insurance requirements. Obtain renewal terms for customers and research suitable alternatives to produce presentations. Coordinate all renewal quotes for existing customers along with any mid term adjustments to be considered. Ensure all customer details are recorded accurately and entered onto system in a timely fashion. Manage insurer queries in relation to customer policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required. Secure delivery of policy documentation from insurers and check prior to approval and release. Deal with account queries and credit control matters highlighting any concerns to account managers in a timely manner. Grasp and apply fundamental legal and regulatory policy for internal policies and the insurance contract as required. Qualifications Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent. Larger commercial to corporate insurance cross class experience is desirable. Worked to targets within a regulated, measurable framework and achieved SLAs. Risk aware in handling customer information. Able to recognise potential risk and seek advice when required. Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills. Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information. Highly accurate with a strong attention to detail, using initiative when assisting team members. Fully proficient in Acturis. Eligible to work in the UK.

Overview About us ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK's largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world's fastest expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. Role Purpose The Underwriter's primary responsibility is to support the Senior Underwriter in executing our underwriting strategy and supporting the development of our underwriting appetite, working closely with the Pricing and Product Technology teams. You may also act as a referral point for team members with a lower level of authority helping to develop their technical knowledge and understanding. The role is market visible, which will see you working closely with our broker-partners and forming solid trading relationships, to help ERS achieve their short to medium-term financial plans by seeking to broaden our market penetration. Success in the role requires technical knowledge in our product(s) and frequent collaboration with other business functions to ensure that we leverage capabilities from across the business in delivering first class propositions to our chosen market. Key responsibilities Contributing to the management of portfolio performance through the analysis of results, supporting the execution of our selection and pricing strategies and providing recommendations that will drive continuous performance improvement, contributing to meeting or exceeding our financial plans. Working alongside the Product Performance Analysts within the team, where appropriate providing them with direction and support to improve their knowledge and utilising their skills to support the delivery of our strategic goals. Providing input to the development of our underwriting appetite for our product(s) based onyour view of the marketto take advantage of market opportunities. Supporting the Team Leader and Operations Manager to create a high-performance culture by demonstrating role-model behaviours. Where appropriate, working with the operational leadership team & technical training team to help identify training needs and support employee development through feedback, coaching and training to improve team competency and performance. Always aiming to get things right first time, achieving the agreed levels of quality. Act as our first line of defence. Understand and adhere to the zero-tolerance fraud strategy by identifying and referring potentially fraudulent activity to the Policy Validation Unit within the required timeframe. Having significant awareness of and ensuring adherence to all regulatory requirements, guidelines and working practices - both internally and externally. Understand and adhere to the complaint handling process, attempting to resolve complaints informally whenever possible and referring any unresolved complaints to the escalation point or Customer Relations within the specified timeframe. Proactively seeking to learn and develop to ensure the best possible performance. Support and actively demonstrate through behaviours, interactions and appearance, the high-performance culture IQUW aspires to develop. Achieve personal performance targets and work collaboratively with others to deliver against our combined key metrics, business objectives and strategy. The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements. Essential qualifications, skills and experience This role carries financial responsibility, as well as being recognised as, or aiming to become, a subject matter expert in your product(s). We therefore require our role-holders to demonstrate technical capability and to use commercial judgment in the fulfilment of their role. We expect our people to demonstrate the following skills, attributes, and knowledge: Anability tounderstand underwriting strategy and risk appetites and ability to operate within these. Developingstrongtechnical knowledge of the product(s), including the features of the product, factors that drive product performance, market dynamics which influence how the product is delivered and the requirements of customers using the product(s) Underwriting, risk selection and pricing skills which will ensure that we optimise the financial performance of a range of product propositions in a complex and competitive market. Good commercial awareness that allows you to identify and take advantage of market opportunities. Possess anability tounderstand pricing practises and methodologies, with the ability to help us constantly enhance our pricing capability, providing insight and feedback on our pricing models.Experience in these practises is a positive, but not a requirement. Interpersonal skills which will allow you to build and maintain relationships. Being able to articulate what a mutually beneficial relationship looks like and being comfortable having at times challenging conversations with our broker partners. Knowledge of the legal, regulatory and compliance provisions that apply to the UK motor insurance market Core behavioural competencies Analysis and decision making Strategic perspective Commerciality Relationships Performance focus Communication and influence Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

What makes Neg Earth different and what we can offer you Founded in 1983 by Dave & Pip Ridgway, Neg Earth Lights is a family owned lighting and rigging equipment supplier for the entertainment industry. We are based at our purpose built state of the art facilities in Park Royal, London. Every day is different and brings new and exciting challenges. We have a commitment to a sustainable live events and touring industry, one that sparks real emotions and long lasting memories whilst creating a sense of belonging for our team. With over 40 years' experience of investing in the latest equipment, in our people, and in our relationships, we encourage ingenuity, creativity, and the exploration of new ways to collaborate. From concept to delivery, our team wear our reputation for innovation, quality, and reliability as a badge of honour. We seek to invest in the latest and best equipment and ensure everything, from flight cases to truss is maintained to the highest standard. We are forward thinking and flexible, making the complex, simple and the simple, exceptional. No matter the size or scale of the project we take pride in our consistency and customer focused approach. For us, your training and development takes centre stage, from your first day to your last we will encourage and support you throughout your career development. Our NELL Academy training programmes support your wellbeing and ensure you have the skills and knowledge to excel in your role. Our Leadership programmes enable our managers to help you succeed and our competencies guide your development and realise your full potential. We create an inspirational environment rewarding employees for their hard work. With us, everything is possible, and we strive to ensure every member of our team can take pride in their delivery of projects and promoting creative solutions. About You & the Role: The purpose of this role is to provide 'hands on' management of the finance operations including the development of the Finance Team. We're looking for someone who will quickly be able to demonstrate a commercial understanding of the business and be instrumental in the continuous improvement of finance operations and their integration within the business. In overseeing accounting procedures, preparation of forecasts, budgets together with risk analysis, you will add value by providing accurate financial data and records. Combining your financial expertise and strong commercial acumen you will assist senior management in making critical business decisions. This role will be responsible for overseeing the successful completion of monthly payroll processing activities and reporting. This role needs someone with a real 'can do' approach who can align themselves with Neg Earth Values. Your Duties: You'll play an essential part in your team and company success story by efficiently and effectively carrying out duties including: Developing finance operations by leading, developing and motivating the team. Reviewing and improving finance team operations and any finance related cross company processes and policies. Inclusive of all Finance specific and inter departmental processes, such as payroll processing. Managing all financial activities related to the month and year end processes and preparation of monthly P&L, balance sheet and cash flow, complete with commentary and analysis and recommendations for action. Managing monthly financial records for senior management and provision of statutory required reporting and reviewing the performance with senior management, contributing to improved outcomes. Acting as the custodian of the business' cash; including the preparation of the cashflow forecast and ensuring employees, trade suppliers and sub contractors are paid in accordance with payment terms and contractual agreements. Working alongside the FD to oversee and control the business' cashflow/position, funding and investment needs, and transactions, including foreign currency management, business expenditures and respective treasury reporting. Oversee the successful completion of monthly payroll processing activities and reporting, including any associated coordination with managers and the People & Culture Team. Ensuring to provide adequate cover on payroll processing in the event of absences. Assisting the FD with the management of commercial banking relationships and ensuring an appropriate credit resource is available on competitive terms. Supporting the scheduling of payments and ensuring all outstanding direct project costs are charged. Working to resolve payment defaults. Providing analysis and resolving issues. Liaising with 3rd parties where necessary. Assisting the FD and MD in managing the investment portfolio, developing, and monitoring the capex budget, and ensuring the accuracy of the fixed asset register. Providing detailed project level financial performance analysis, recommending actions which will support improvements to the bottom line. Working with senior managers to develop budgets and a monthly scorecard showing KPIs against budget and support senior managers in the development of KPI's for all business areas. Conducting financial risk assessments and advising on ways to minimize risk, providing recommendations for best practices. Contributing to the Business Continuity plan. Managing the audit process and liaising with external personnel. Business partnering with internal and external stakeholders. Standard Companywide Responsibilities: Any other duties as required / authorised by your Line Manager / Line Management reporting line. Comply with all Health and Safety requirements. Comply with all Policies and Procedures. Ensuring that work areas are kept in a clean and tidy manner at all times. Your Skills, Qualifications and Experience Essential A qualified accountant (ACCA or CIMA) with proven experience as a Finance Manager. Extensive experience of Sage 200 (finance package) and Sage 50 (payroll). Experience in managing a team. Analytical problem solver with the ability to manipulate complex data and create financial models. Advance Excel and data modelling. Strong communication & presentation skills, demonstrating the ability to present information to a range of audiences Ability to work in a fast paced environment and adapt to rapid change and deliver to multiple deadlines. Ability to work autonomously whilst being a real team player. Willingness to take ownership and accountability Ability to plan ahead, organise, prioritise, delegate and oversee workload. Ability to work under pressure and to tight deadlines, demonstrating resilience, flexibility and ability to maintain positive relationships. Can do positive attitude Great communication skills. Advanced MS Office applications skills- Outlook, Excel, Word. Desirable Experience within a family owned business. Experience implementing new finance systems and integrations.

Stourside Medical Practice is based in the centre of Halesowen and supports the health needs of 6000 patients . We require an enthusiastic experienced and flexible Receptionist in a part time role of 25-30 hours per week. These hours will include every Thursday evening until 8pm and alternate Saturday afternoons 11am 5pm. These hours are paid at an enhanced rate of £20.52 per hour. If you cannot commit to these hours please do not apply. If you have excellent telephone and communication skills, can work well under pressure as well as being a good team player we would like to hear from you. Experience in a receptionist/admin role within primary care would be preferred. Flexibility is essential to cover for holidays and absence. Main duties of the job To provide a high quality, professional reception service to our patients, to act as the first point of contact for patients contacting the Practice and to represent the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the satisfaction of the patients. This is a high pressure role with a heavy workload and variety of tasks to juggle throughout the day. An ability to prioritise, have attention to detail and to remain calm under pressure is essential. About us We have an experienced team of non clinical staff, salaried GPs and practice nurses with the practice actively involved in a thriving Primary Care Network with a variety of allied health professionals supporting the practice including Pharmacists, Social Prescribers, Physiotherapist and Mental Health support workers. Job responsibilities JOB TITLE: RECEPTIONIST REPORTS TO: SENIOR RECEPTIONIST/ THE PRACTICE MANAGER Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Duties and Responsibilities Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Reception Ensure an effective and efficient reception service is provided to patients any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Be able to cover all reception positions as necessary Appointments Process appointment requests for today future appointments from patients by telephone and in person. Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of Practice area. Telephone Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery Have working knowledge of telephone/bleep system, during and after hours. Other Tasks Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training Reporting potential risks identified Equality and Diversity: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non judgemental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attendance at the quarterly Protected Time Meetings Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager Quality: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: Apply all Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post holder at the annual appraisal. The post holder is also required to carry out any duties that may reasonably be requested by the Partner, Practice Manager or the Senior Receptionist. Person Specification Qualifications GCSE A-C or 4 9 maths and English Experienced in reception work (minimum 1 year) Ability to work under pressure Reliable and flexible GP practice receptionist experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £12.71 an hour Evening and Sat rate £20.52 per hour