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Working hours: 37.5 hours per week, Monday to Friday Duration: Permanent Location: Selsdon Job Ref: 28/01_NBT About the role Access Insurance, who are proudly part of Benefact Group, are looking for a New Business Team Manager to join our Selsdon office. This is a hands-on role responsible for leading the New Business team, delivering high-quality, high-volume output, and ensuring a smooth client journey from enquiry to placement. The position oversees day-to-day team operations, works closely with the Group Sales and Marketing Director, and acts as a key link between New Business, Marketing, Client Management, Underwriting, and Compliance. A core focus is driving efficiency, improving processes, and raising performance standards across the team. Why join us? Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes. What you'll be doing Deliver strong new business performance through improved conversion, placement quality and income growth. Drive the quality and volume of team output, ensuring efficient workflows and consistent delivery. Provide hands-on operational leadership and insight to support the Group Sales and Marketing Director. Enhance the end-to-end new business process through efficiency gains, smarter ways of working and process innovation. Maintain high standards of professionalism, quality and governance. Work collaboratively across the business to improve processes and support a strong one-team culture. What you'll need to have Strong technical knowledge of commercial and charity insurance lines (liability, property, financial lines, motor). CII Diploma in Insurance (or equivalent), with experience supporting others through qualifications. Good understanding of IDD and regulatory requirements in a sales-led environment. Proven experience leading teams, including coaching and performance management. Strong communication and influencing skills with internal teams and insurer partners. Experience in new business or sales, with a focus on conversion, income and client outcomes. Excellent organisational and decision-making skills. Knowledge of the charity sector or charity insurance market (desirable). A strong role model for professionalism, integrity and collaboration. What we offer A salary aligned with skills and experience Structured incentive scheme 23 days annual leave plus bank holidays A pension scheme A financial support scheme to obtain professional CII qualifications (Cert CII, Dip CII, ACII) Regular training, personal development and structured CPD sessions Various "happiness" perk schemes An internal mentoring and support structure A busy and challenging environment Regular social events and the opportunity to participate in fundraising and volunteering. 6 Charity days per annum A genuine desire to see our staff succeed, grow and progress within the company Hear from the hiring manager "We're a welcoming, hard-working team with big ambitions-step in at a pivotal moment to help us convert more of our high-quality enquiries into real success." About us Access Insurance are Chartered Insurance Brokers and specialist advisers to charities, churches and community groups. Our mission is to help all types of charities and not-for-profits manage their risks by giving specialist advice and designing bespoke insurance policies. We are a business built on social enterprise principles and values. Our culture embodies generosity in serving and giving to charitable causes. One of our key motivations for growth is to positively impact the sector through philanthropy. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size. We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know. Directory of Social Change's UK Guides to Company Giving 2017-26

Hours: 11pm to 7am on rota basis over 7 days Based At: Queens Hall, Wigan Responsible To: Emergency Accommodation Manager Accountable To: Queens Hall Action on Poverty Trustees To Apply: Please review the Job Description attached and enclose your CV along with a covering letter explaining why you feel you are perfect for this role. Please upload your documents via the 'apply here' link below. Closing Date: When sufficient number of applications received Interview Date: ASAP. Post to start in April 2026 Job Summary: SUMMARYThe Brick is a growing charity with big aspirations for people in need within our community. We provide RELIEF, RESTORATION and REFORMATION by offering tailored support, hope, and opportunity to those looking to improve their quality of life. Job Purpose: JOB PURPOSE:The Brick is a charity with big aspirations and its local community at the heart of everything it does. As a result, The Brick follows a strategy and approach focusing on personal development by following The 3 R's. The 3 R's are: Relief, meeting felt needs, Restoration, equipping people for self sustaining, independent living, and Reformation, speaking out and acting against social injustice. The key role will be to support The Brick and individuals through providing Restoration. In summary, the role of Staff in this provision, will work with young adults experiencing homelessness. The post holder will be responsible for upholding the house rules between 8pm and 8am and to ensure both the building and all residents are safe. You will positively challenge any behaviour issues in a trauma informed way (full training will be provided) to maintain a calm positive atmosphere for residents. The focus of the provision is to provide trauma informed support during the day and you will be responsible for building mutual trusting relationships with residents to enable them to engage with their tailored support plans; and become tenancy ready. You will also address any concerns to their Independent Living Mentor during handovers. You will be responsible for dealing with and raising safeguarding, responding to crises and dealing with any incidents that occur whilst on shift (Hourly rate to take effect after 1 hour). You will also be responsible for ensuring accurate recording of data and completion of safeguarding tiers, referrals to Adult Social Care and mental health services as appropriate. There may be occasions where induction paperwork will need to be completed when you welcome a new resident if they arrive after 8pm. There is always an on call manager available when you are on shift. This is a lone working post and will be subject to an enhanced DB. DUTIES WILL INCLUDE Oversee the running of the building and ensure all rules, policies and procedures are being adhered to. Issue warnings in line with our Warnings and Exclusions policy. Adding information accurately to work management system. Complete Safeguarding as and when appropriate. Assist residents to maintain a clean and tidy home. Assist with recycling and waste to ensure compliance with Health & Safety and Fire Regulations. To ensure that individuals are safe, inspired and engaged to reach any goals they have set for themselves. To understand that individuals may have experienced tough life experiences and may require a greater level of understanding, thoughtfulness, and empathy. We predominantly work in a trauma informed way. Ensure that privacy and dignity is always maintained. Fulfil any reasonable instruction as requested by management team. QUALIFICATIONS AND SKILLS Suitable candidate should have: Experience of, and resilience for, working with challenging behaviours. Excellent listening skills, communicating effectively in a non judgemental way. Be confident, assertive, and resilient to work as a lone worker and part of a wider team. Understand complex needs and how communication can be facilitated to those most vulnerable. An ability to communicate effectively both verbally and in writing (English) and to collate and evidence work/ outcomes using case management databases. A can do attitude and willingness to undertake a varied workload. Ability to show empathy with individuals while maintaining professional boundaries. An understanding of the needs and challenges of those experiencing homelessness, including those who have support needs including drug, alcohol, and mental health needs. An awareness of key public health messages relating to contagious and spreadable disease. PARTNERSHIP WORKING The Brick is committed to delivering Wigan Council's Deal approach and as such we are asking for applicants who adopt the 3 core behaviours being: positive, accountable and courageous. We are looking for innovation and creativity; The Brick is not afraid to do things differently and pilot new initiatives to trial and test new ideas. OTHER Health and Safety: In line with Health and Safety and Lone Working Policies, take reasonable care of personal health and safety and the health and safety of colleagues, mentors and service users and other persons who may be affected by acts and omissions. Reporting any incidents and Safeguarding concerns in a timely and effective manner following the Wigan tier report system. Diversity: Understand and implement The Brick's Equality and Diversity Policy. OUT OF HOURS You may on occasions be expected to undertake work in the early mornings, evenings and weekends to ensure full delivery. Be willing to undertake and assist in fundraising activities which may occur out of hours. Promoting fundraising for the Charity. RESPONSIBILITIES To be responsible to the Emergency Accommodation Team Lead the post holder will be expected to: Perform any other duties consistent with the broad objectives of the post. Participate in individual performance review and respond to agreed objectives. Attend case management and managerial supervision as required. Attend and be an active participant in team meetings, team training and other internal meetings etc. Attend external meetings, forums, conferences, training etc. as required by Queen's Hall Action on Poverty. Being aware of professional standards expected in the service, in terms of holistic person centred delivery, required ongoing personal and professional development. Maintain up to date knowledge of legislation, national and local policies, procedures, recommendations, and guidelines. Take responsibility for ensuring that legal obligations regarding information which is processed for both mentors and staff is kept accurate, confidential, secure and in line with the GDPR 2018 and Confidentiality Policies. Not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. Queen's Hall Action on Poverty are committed to the safeguarding and protection of all young people and adults, In line with our Safeguarding policies. We will carefully select, train and support all those with any responsibility within the Charity, in accordance with our rigorous recruitment and selection policies.

Direct Reports H&S Manager, Quality Manager, Fleet Vehicle and Equipment Co-ordinator, IT Technical Co-ordinator. Location Elland - Halifax with travel between sites: Nottingham, Gloucester, Glasgow and Ireland. Purpose of the role To lead and manage the Safety, Health, Environment, and Quality (SHEQ) function across all Terberg DTS and Terberg MPM Operations. The role ensures compliance with legal, regulatory, and company standards, while promoting a proactive culture of continuous improvement and operational excellence, with necessary and relevant TSV and RTG Group interaction where required. Responsibilities Develop, implement, and maintain SHEQ policies, procedures, and systems in line with ISO standards (9001, 14001, 45001). Lead internal and external audits, ensuring readiness for accreditation and compliance inspections. Responsibility within Terberg DTS for the areas of Quality, H&S, enviro/ sustainability, IT, Facilities and Transport Compliance (Company vehicle / Asset) compliance. Provide proactive expert advice and support to operational teams on all SHEQ matters, including all relevant legislative requirements. Conduct risk assessments and ensure appropriate control measures are in place to maintain policies and Compliance and to proactively lead all areas. Investigate incidents, identify root causes, and implement corrective actions. Co ordinate where appropriate and manage through to delivery; SHEQ training, audit, toolbox talks, and awareness campaigns. Monitor and report on SHEQ performance metrics, trends, and KPIs. Liaise with regulatory bodies (HSE, Environment Agency, etc.) and represent the company during any required inspections. Promote a culture of safety and quality through engagement, leadership, and continuous improvement initiatives. Set priorities, SLAs and workload planning for the IT Technical Co ordinator. Oversee endpoint/security hygiene (asset inventory, MDM, patching, AV/EDR status) and coordinate with Group IT (if applicable). Align service continuity with business needs (backup checks, restore tests, incident response runbooks, DR drill cadence). Ensure licence and asset compliance (hardware lifecycle, software licences, joiners/movers/leavers controls). Support local project delivery (small site rollouts). To work with all departments, particularly with projects that are being explored or implemented. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. People Management Responsibilities Set clear personal and Team objectives that are realistic and challenging, review objectives and provide feedback regular in one to ones and formally through the appraisal process. Work alongside HR to manage any people processes in line with policies and procedures, including attendance and performance management. Coach and develop the SHEQ Team to ensure they thrive for excellence, whilst proactively addressing any training and development needs, ensuring direct reports have a personal development plan. Motivate the team to encourage positive behaviours within department, which support the values of Terberg DTS and the wider group. Encourage and exhibit behaviours within the function that support the values of the business and that create an environment where mutual trust and respect are encouraged. Effective succession and resilience planning to develop and retain team members, whilst delivering on pipeline planning for backfill positions. Critical Skills Required Proactive and self motivated with a hands on approach. Strong analytical and problem solving skills. Ability to work collaboratively across departments and levels. Committed to driving a zero incident culture. Critical Knowledge Required Strong knowledge of UK SHEQ legislation and ISO management systems, particularly 14001, 9001, 45001 and work within a Company or Organisation that is Compliant in these areas. Proficient in Microsoft Office and relevant SHEQ management software. Qualifications and Experience required NEBOSH General Certificate (or equivalent). Proven experience in a SHEQ leadership role ideally within engineering, manufacturing, or automotive sectors. Excellent communication, leadership, and influencing skills. Environmental or Quality specific certifications. Experienced with Lean or Six Sigma methodologies.

A global property and construction consultancy is seeking a Senior Project Manager for its hybrid office in Tunbridge Wells. This role requires sound project management skills, with responsibilities including client communication and project delivery across various sectors. Ideal candidates will hold MRICS, MAPM, or MCIOB qualifications and possess excellent communication and problem-solving abilities. The position offers opportunities for career growth, a contributory pension scheme, and flexible working arrangements, making it suitable for strategic thinkers looking to make an impact.

Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,

Salary: Competitive rate - outside of scope of IR35 Job Reference: JOB-90281 Published: 06-03-2026 Duration: 12 month contract Expiry Date: 03-04-2026 Country: United Kingdom Design Manager Purpose of the Role We are working with a specialist engineering consultancy providing design and infrastructure support across the rail and utilities sectors. The organisation supports projects from early design through to installation, delivering safe and efficient solutions on complex infrastructure programmes. Key Responsibilities Manage, direct, and develop engineers, CAD technicians, and graduates within the design team. Support the growth of the design team while maintaining a positive and collaborative working environment. Lead the design process on multidisciplinary water industry projects. Improve and implement formal design processes and procedures across the team. Promote and implement appropriate software tools, including BIM and 3D modelling where required. Ensure the team produces integrated design deliverables that meet safety, quality, and technical standards. Ensure design packages are delivered within agreed timescales and project budgets. Ensure relevant standards, best practices, and design tools are consistently applied. Manage and record design changes throughout the project lifecycle. Support estimating and planning of design hours for project delivery. Required Qualifications & Experience Around 10 years' experience within the engineering design industry in regulated sectors such as water, rail, oil & gas, nuclear, highways, or bridges. Degree or HND in a relevant engineering discipline. Strong IT skills and familiarity with engineering design tools. Experience working within the regulated water industry. Proven experience managing multidisciplinary design teams and projects. Full UK driving licence and access to a vehicle. Preferred Experience Chartered Engineer status or working towards chartership. Experience building and developing engineering teams, including mentoring junior staff. Key Skills Strong leadership, communication, and problem-solving skills, with a results focused approach and the ability to develop and support multidisciplinary engineering teams.

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government. Role Summary To provide independent assurance that the organisation's financial operations, risk management, governance, and internal control processes are operating effectively. The Internal Financial Auditor will conduct audits across departments, identify areas for improvement, and support compliance with internal policies and external regulations. Job Responsibilities Audit Planning & Execution Plan and conduct financial audits in accordance with the internal audit programme and ad hoc requests. Develop and manage relationships with key customers of the department. Continually evaluate financial systems, controls, and procedures to ensure accuracy, efficiency, and compliance. Perform risk assessments and develop audit scopes based on identified risks and business priorities. Document audit findings and prepare detailed reports with actionable recommendations. Compliance & Risk Management Ensure adherence to internal protocols, financial regulations, and ISO standards (e.g., ISO 9001, ISO 27001). Identify non-conformities and support root cause analysis and corrective action planning. Monitor implementation of audit recommendations and assess their effectiveness. Support their manager in owning and progressing all financial related risks within the company risk register. Reporting & Communication Communicate audit outcomes to senior management and relevant stakeholders. Provide support during third-party audits and regulatory inspections. Support their manager in the definition of and delivery to KPIs for the team. Maintain clear and concise audit documentation and records. Provide reporting on group financial risks and non-conformities, including trends. Continuous Improvement Recommend process improvements to enhance financial accuracy and operational efficiency. Participate in internal projects and initiatives aimed at strengthening governance and compliance. Participate in financial change projects such as system changes/implementations to ensure compliance and governance is maintained. Promote a culture of integrity, transparency, and continuous learning. Knowledge, Skills, Experience and Qualifications Essential Management of suppliers and third-party outsourced partners. Proven history of delivering efficiencies and increased quality. Proven organisational skills including attention to detail and multi-tasking. Excellent client-facing and internal communication skills (both written and verbal). Proven analytical, problem solving and organisational skills. The ability to produce clear, thorough and comprehensive documentation for training or support purposes. Proven history of Risk and Root Cause management. Professional certifications such as ACCA, ACA, or CA. Experience in internal audit, financial compliance, or risk management. Strong analytical skills and attention to detail. Excellent written and verbal communication skills. Proficiency in audit tools and Microsoft Office (Excel, Word, Teams). Desirable Degree in Finance, Accounting, or a related field. 'Big 4' audit experience. Experience in public sector or regulated environments. Familiarity with ISO standards and UK Public Sector Internal Audit Standards (GIAS). Spoken and written skills in English, French and Spanish. Other Responsibilities Undertake national and international travel as required to group company locations to support duties. Support their manager in Managing within budgetary cost constraints. Adherence to Standards and Guidelines ISO 9001 - Quality Management System ISO 27001 - Information Security Health and Safety Guidelines (ISO 45001) General Data Protection Regulations (GDPR) HR Policies and Procedures What we offer Wellness fund or Private Medical Insurance (dependent upon role) Pension Life Assurance x 3 25 days holiday plus 8 Bank Holidays Ongoing continual professional development (CPD) Holiday purchase Scheme up to 5 days 1 paid and 1 unpaid volunteering day 24/7 and 365 Days Employee Assistance Programme Team and company offsite events Specsavers eye care voucher Free Tea, Coffee and fruit every week - Basingstoke office

Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in Maintenance Operations? A fantastic opportunity has arisen for a professional, driven and hands-on Operations Manager to help deliver the Maintenance Operations Business Plan and have responsibility for the delivery of voids and planned repairs across Citizen's property portfolio. With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen Position: Operations ManagerSalary: £62537Location: 4040 Lakeside, B37 7YN Key Responsibilities: We are looking for a hands on, people focused leader who knows the trades inside out and isn't afraid to challenge, motivate, and inspire. In this role, you'll drive high quality maintenance performance across the field - leading by example, guiding Supervisors and technical teams, and ensuring every job is delivered safely, efficiently, and with the customer at the heart of it. You'll take ownership of day to day operations: managing contractors, optimising technical resources, monitoring KPIs, and keeping work on spec, on time, and on budget. You'll build strong relationships with customers and internal teams, continually raising standards and pushing for operational excellence. From shaping performance data to developing your team's technical capability, supporting voids and project work, and contributing to long term service strategy - you'll play a key role in how our maintenance operations evolve. And when the unexpected happens, you'll be the calm, capable leader who steps in to support. Qualifications and experience: Ideally you will be qualified in a building related subject to HNC, City & Guilds or NVQ or relevant trade background Proven experience of working within an organisation delivering maintenance and building services (preferably within Social Housing) covering multiple workstreams over a dispersed geographical area. Ability to lead and motivate teams of skilled, trade-based employees and supervisory staff across various work streams including void repairs, responsive repairs and planned works. Ability to demonstrate a strong customer focus and strives to continually improve quality of service provided Manager's Quote: Our Maintenance Operations team is built on care- for our customers, the homes we manage, and each other. Every day is different, and that's what makes the work rewarding. We collaborate, solve problems together, and take pride in delivering a service customers can trust. We're looking for an Operations Manager who thrives in this environment. Someone who can unite and inspire trade teams, lead with integrity, and help us keep raising the bar. If you enjoy leading skilled, committed, and good-humoured teams, even on the busiest days, you'll feel right at home. What We Offer: Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. Benefits: Annual Leave: Annual leave starts at 26 days per year plus bank holidays Annual leave purchase scheme - option to buy up to an additional 5 days per year Enhanced family leave (maternity, paternity and adoption) Organisational sick pay Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match Find out more here: Company Culture: We will be an employer of choice and invest in our people To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Maintenance Operations. We will work together as one team and embrace our . Stay Connected: Follow us on , and to stay updated on our latest news and opportunities. Closing date: 18th March 2026 Interviews: 25th March 2026 We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details

PML is a growing not-for-profit GP Federation and NHS partner that has been successfully representing General Practices across Northamptonshire and Oxford for more than twenty years. With more than sixty practices (and counting!) amongst our number and further expansion of our nationally renowned Community Services imminent we have a rare opportunity for a high-performing individual to join our Executive Board of Directors as our new Director of People & Culture. This is an incredibly exciting time to join our 250-strong team here at PML as we prepare to embark on a new chapter in our organisational history, perfectly-placed to take advantage of the UK governments renewed focus on community-focused healthcare. The right candidate would take the lead of our high-performing ten-person People & Culture team as they put the final pieces of our Pay and Grading framework in place and move on to implementing a comprehensive Organisational Development & People Strategy that will better support the evolving needs of both our staff and our organisation as a whole. A role that is equal parts strategic and tactical, you would oversee both the design and implementation of organisation-wide people strategies while also acting as hands-on knowledge leader on all matters related to human resources. It would suit a skilled senior P&C/HR Director with extensive leadership experience at board level and deep knowledge of organisational design and development. Main duties of the job If youd like to learn more, please get in touch and our current Director of People & Culture and CEO would be delighted to discuss how you can help chart PMLs course into the future. Key Information This vacancy is for 22.5 hours per week. Panel Interviews - 1 hour 30 minutes - Between 30/03/2026 - 10/04/2026 Final interview - 1 hour - Week commencing 13/04/2026 Role Purpose To provide strategic leadership in the development and delivery of a comprehensive people and organisational development strategy which supports the vision of delivering high quality, community-based healthcare through a strong network of local clinicians working collaboratively to improve patient outcomes. This role is an Executive Director position and also a member of the Board. As a Board member, the role will provide strategic independent, commercially grounded insight on workforce strategy, leadership capability, organisational health, governance and culture. About us PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients. We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010 Job responsibilities Strategic Leadership & Organisational Direction Shapes and drives the organisations long term strategy and priorities. Contributes fully to Executive Team discussions, influencing organisational vision, culture and strategic decisions. Leads directorate level strategic plans, ensuring alignment with corporate aims. Anticipates future trends, risks, opportunities and system level developments. Ensures strategic decisions reflect the organisations values and Leadership Code of Conduct. Operational Leadership & Performance Holds end to end accountability for operational delivery and service performance within their directorate. Ensures services are safe, effective, efficient and financially sustainable. Leads transformation, service redesign and continuous improvement initiatives. Establishes governance, performance standards and assurance mechanisms. Ensures operational practice aligns with organisational values and professional conduct standards. Decision Making & Authority Acts as the final decision making authority within their directorate, including on highly sensitive, complex or high risk matters. Applies expert judgement, evidence, and risk analysis to support final decisions. Contributes to cross organisational decisions as part of collective Executive accountability. Balances competing priorities, service pressures and organisational risks. Ensures decisions are transparent, ethical and aligned to the Leadership Code of Conduct. Provides visible, inclusive and values led leadership, modelling the organisations Leadership Code of Conduct at all times. Sets clear expectations for behaviour, professionalism and conduct, ensuring teams understand and uphold organisational values. Leads senior managers and professional teams, ensuring accountability, high performance and a positive working culture. Champions wellbeing, inclusion, learning and staff development, supporting talent pipelines and succession planning. Builds a culture of openness, trust and psychological safety, encouraging staff to speak up and contribute ideas. Intervenes early and appropriately where standards of behaviour or performance are not met, ensuring consistency and fairness. Ensures decision making and communication demonstrate integrity, transparency and ethical leadership. Financial Governance & Resource Management Holds delegated responsibility for directorate budgets, resource planning and financial management. Ensures robust internal controls, value for money and financial sustainability. Leads business cases, investment decisions and financial risk assessments. Ensures efficient use of people, systems and assets to support organisational objectives. Stakeholder, Partnership & External Leadership Represents the organisation at senior internal and external forums. Develops influential, collaborative relationships across the system. Communicates strategic priorities and performance effectively with key stakeholders. Negotiates and manages sensitive or high impact external issues with professionalism and integrity. Ensures strong governance, assurance and regulatory compliance within their directorate. Identifies, assesses and mitigates organisational risks, escalating as appropriate. Ensures policies, statutory responsibilities and professional standards are met. Supports organisational audits, regulatory inspections and improvement plans. Person Specification Qualifications - Essential Degree level education or equivalent senior level experience Evidence of ongoing professional development Strong understanding of governance, leadership and organisational responsibilities Relevant professional qualification (sector specific, where applicable) Formal leadership, management or executive level training Experience - Essential Significant senior leadership experience at directorate, divisional or organisational level Proven track record of leading complex services, programmes or operational areas Experience developing and delivering strategy in a multidisciplinary environment Ability to make high risk, high impact decisions Experience managing senior managers and professional teams Experience in financial oversight, risk management and resource planning Experience working as part of an Executive Team Experience interacting with Boards, committees or regulatory bodies Experience operating within a regulated sector Leading cross organisational transformation or systemwide initiatives Experience representing an organisation at regional or national level Strong understanding of strategic planning and organisational performance Knowledge of governance, risk management and regulatory responsibilities Understanding of people leadership, culture, workforce planning and organisational development Deep understanding of values based leadership and conduct Understanding of broader sector specific challenges and external landscape Advanced knowledge of quality, assurance or compliance frameworks Understanding of digital transformation and data driven decision making Knowledge of change methodologies or formal improvement frameworks Strategic thinking and ability to set long term direction Strong operational leadership and delivery capability Excellent decision making, judgement and risk assessment Strong communication, negotiation and influencing skills Ability to build collaborative relationships internally and externally Ability to lead and develop senior teams Demonstrates behaviours aligned to organisational values and Leadership Code of Conduct Coaching or mentoring capability for senior leaders Facilitation or organisational development skills Experience supporting organisational culture change High level presentation or media facing experience Experience in cross sector partnership working Experience leading multiagency or systemwide programmes Integrity, professionalism and sound ethical judgement Confidence, resilience and ability to work under pressure Inclusive, visible and values driven leadership style . click apply for full job details