Shannons Pty
Newcastle Upon Tyne, Tyne And Wear
Feb 28, 2026
Full time
Take the next step. Be part of something bigger at Suncorp. Claims Advisor - Workers Compensation (Front End Claims) Join Suncorp Group in Newcastle and play a vital role supporting injured workers to recover and return to work. We are currently seeking experienced Workers Compensation Claims Advisors to join our Personal Injury team. This role is ideal for someone who has hands on experience managing Workers Compensation claims and is confident navigating legislation, medical evidence, and stakeholder relationships. Why Join Suncorp? Make a Real Impact You'll support injured workers through some of the most challenging times in their lives - helping them access the right treatment, rehabilitation, and entitlements so they can safely recover and move forward. Flexible Work Options After completing training, enjoy a hybrid working model, balancing time in the Newcastle office with the flexibility of working from home. Join a collaborative, values led organisation that invests in your development through structured training, coaching, and clear career pathways within Personal Injury and beyond. What You'll Be Doing Making timely, evidence based decisions in line with legislation, policy, and best practice Reviewing and interpreting medical, rehabilitation, and financial information Applying cost effective and sustainable claims strategies while prioritising injured worker outcomes Collaborating with employers, treating practitioners, rehabilitation providers, and internal stakeholders Delivering empathetic, professional service to injured workers and key stakeholders in a high volume environment What We're Looking For Demonstrated experience in Workers Compensation claims management (e.g. Claims Advisor, Case Manager, Claims Officer, Injury Management Advisor) Highly Regarded Experience within an insurer, scheme agent, or third party administrator Knowledge of Workers Compensation legislation and claims frameworks Backgrounds in insurance claims, injury management, rehabilitation, psychology, or allied health Skills & Attributes Strong communication and stakeholder management skills Ability to manage complex information and competing priorities Resilience, sound judgement, and a solutions focused mindset A collaborative approach and commitment to customer outcomes When you join Suncorp, you're not just taking a job - you're building a career with one of Australia's most trusted employers. We're committed to your wellbeing, growth, and success. Here's what we offer: Competitive Salary + Performance Incentives Generous Leave Benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) Hybrid Working: Enjoy flexibility with a mix of office and work from home days Work Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance Staff Discounts: Access exclusive offers from over 400 top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia Reward & Recognition: Celebrate your achievements through our reward programs Career Development: Ongoing training, coaching, and clear pathways to grow your career Community Engagement: Take part in charitable initiatives such as Spirit to Cure We're hiring now. If this speaks to you, apply today. At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 17 Feb 2026 AUS Eastern Daylight Time Applications close: 06 Mar 2026 AUS Eastern Daylight Time Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
