Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Charity Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Social Value Coordinator. Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets; we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support the Social Value Manager in the delivery of the organisations Social Value strategy by providing a comprehensive administrative support service, supporting the provision of charity services, and monitoring and supporting partners in recording and promoting Social Value outcomes. Day-to-day activities will involve building relationships in the supply chain and monitoring promoting and ensuring defined Social Value outcomes; ongoing reporting; research; creation of marketing material; data input support and analysis; providing support in the completion of and assessing applications for funding; and supporting the organisation and delivery of the annual dinner and awards event. Background The role would suit someone looking for their first career-move in industry and out of their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Housing/Property background - Experience as a Social Housing professional with subject matter expertise in Social Value, Assets, Property Services, Development or Building Safety looking for a new challenge. Procurement - administration in a procurement department or previous work in Social Value. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in an office environment, + customer services and/or administration A positive consultative approach, based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. Task orientated with a strong work ethic. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement and social value As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with 50/50 time spent in an office in Birmingham, and time working from home. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your appointment! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Mar 02, 2026
Full time
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Charity Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Social Value Coordinator. Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets; we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support the Social Value Manager in the delivery of the organisations Social Value strategy by providing a comprehensive administrative support service, supporting the provision of charity services, and monitoring and supporting partners in recording and promoting Social Value outcomes. Day-to-day activities will involve building relationships in the supply chain and monitoring promoting and ensuring defined Social Value outcomes; ongoing reporting; research; creation of marketing material; data input support and analysis; providing support in the completion of and assessing applications for funding; and supporting the organisation and delivery of the annual dinner and awards event. Background The role would suit someone looking for their first career-move in industry and out of their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Housing/Property background - Experience as a Social Housing professional with subject matter expertise in Social Value, Assets, Property Services, Development or Building Safety looking for a new challenge. Procurement - administration in a procurement department or previous work in Social Value. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in an office environment, + customer services and/or administration A positive consultative approach, based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. Task orientated with a strong work ethic. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement and social value As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with 50/50 time spent in an office in Birmingham, and time working from home. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your appointment! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Bid team The Bid Coordinator will support the end-to-end bid and proposal process ensuring timely, accurate, and compelling submissions for new business opportunities. You will work closely with both the sales and the technical teams to coordinate responses to RFPs, RFQs, and tenders, maintaining high standards of quality and compliance. Additionally, you will be responsible for: • Supporting the Bid Director in planning bid schedules, deliverables, and key milestones • Maintaining and updating the bid tracker, bid library, and proposal templates • Undertaking portal research to produce and maintain a repository of potential Public Sector prospects whose current contracts are due for renewal • Providing the Bid Director with weekly / monthly / quarterly reports on time, providing updates on agreed personal KPIs • Collating, formating, and proofreading written content (technical, commercial, and corporate) • Assisting in developing standard responses and reusable content for future bids • Maintaining version control and consistency across all bid documentation • Building strong working relationships with the Sales team Salary £35-£40k DOE Hybrid working for a good work/life balance 1 day a week in the Reigate office (Wednesdays) The talents we are excited to see You will have the following experience/skills: • 1-3 yrs Bid coordination, proposal support, or sales operations (preferably in IT, technology, or professional services) experience • Excellent written and verbal communication skills • Strong organisational and time-management skills ability to handle multiple bids concurrently • Competent with Microsoft office packages • Familiarity with proposal automation platforms (e.g., Qvidian, Loopio, RFPIO) • Committed to continual education by attending workshops, events, certification courses, and professional publications • Attention to detail, quality, and compliance Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Feb 27, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Bid team The Bid Coordinator will support the end-to-end bid and proposal process ensuring timely, accurate, and compelling submissions for new business opportunities. You will work closely with both the sales and the technical teams to coordinate responses to RFPs, RFQs, and tenders, maintaining high standards of quality and compliance. Additionally, you will be responsible for: • Supporting the Bid Director in planning bid schedules, deliverables, and key milestones • Maintaining and updating the bid tracker, bid library, and proposal templates • Undertaking portal research to produce and maintain a repository of potential Public Sector prospects whose current contracts are due for renewal • Providing the Bid Director with weekly / monthly / quarterly reports on time, providing updates on agreed personal KPIs • Collating, formating, and proofreading written content (technical, commercial, and corporate) • Assisting in developing standard responses and reusable content for future bids • Maintaining version control and consistency across all bid documentation • Building strong working relationships with the Sales team Salary £35-£40k DOE Hybrid working for a good work/life balance 1 day a week in the Reigate office (Wednesdays) The talents we are excited to see You will have the following experience/skills: • 1-3 yrs Bid coordination, proposal support, or sales operations (preferably in IT, technology, or professional services) experience • Excellent written and verbal communication skills • Strong organisational and time-management skills ability to handle multiple bids concurrently • Competent with Microsoft office packages • Familiarity with proposal automation platforms (e.g., Qvidian, Loopio, RFPIO) • Committed to continual education by attending workshops, events, certification courses, and professional publications • Attention to detail, quality, and compliance Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Regional Contractor West Yorkshire Office-Based (Hybrid Considered) £40k - £45k + Package We re working with a well-established, employee-owned regional construction contractor to recruit a Bid Writer / Marketing & Submissions Coordinator for their growing Business Development team This is not a clerical or admin support role. The successful candidate will take real ownership of bid submissions researching, interviewing internal stakeholders, shaping responses, and driving documents through to completion The role; You ll play a key part in shaping future workload by producing high-quality, compelling submissions across PQQs, tenders and frameworks, while also supporting wider marketing, PR and social media activity Working closely with directors, estimating and operational teams, you ll turn technical and operational insight into clear, persuasive content that reflects the business s values, experience and strengths Key responsibilities; Researching and producing written responses for PQQs, tenders and framework bids Gathering information through interviews with directors, estimators and site teams Owning and driving bid documents from start to submission Producing high-quality, well-designed documents and presentations Supporting LinkedIn content, website updates and case studies Assisting with capability statements, proposals and post-submission requirements Helping communicate quality, safety, sustainability and social value credentials Supporting client, consultant and framework relationships About you; Strong written communication skills able to turn complex information into clear, engaging content Experience in bid writing, marketing or submissions within construction, property or the built environment (preferred) Confident engaging with senior stakeholders and extracting the right information Skilled in document production and presentation software (InDesign or similar highly desirable) Highly organised, proactive and comfortable managing multiple deadlines Understanding of construction procurement and frameworks is beneficial, but not essential Curious, confident, and keen to take responsibility rather than wait for instruction What s on offer; Office-based role within a collaborative, supportive team (some flexibility available) Stable, financially secure business with a strong forward workload Clear opportunity to make a visible impact and grow with the company Employee-owned culture with long-term career prospects If you re a bid writer or marketing professional looking for a broader, more influential role within construction where you ll genuinely own submissions rather than just support them, please apply!
Feb 27, 2026
Full time
Regional Contractor West Yorkshire Office-Based (Hybrid Considered) £40k - £45k + Package We re working with a well-established, employee-owned regional construction contractor to recruit a Bid Writer / Marketing & Submissions Coordinator for their growing Business Development team This is not a clerical or admin support role. The successful candidate will take real ownership of bid submissions researching, interviewing internal stakeholders, shaping responses, and driving documents through to completion The role; You ll play a key part in shaping future workload by producing high-quality, compelling submissions across PQQs, tenders and frameworks, while also supporting wider marketing, PR and social media activity Working closely with directors, estimating and operational teams, you ll turn technical and operational insight into clear, persuasive content that reflects the business s values, experience and strengths Key responsibilities; Researching and producing written responses for PQQs, tenders and framework bids Gathering information through interviews with directors, estimators and site teams Owning and driving bid documents from start to submission Producing high-quality, well-designed documents and presentations Supporting LinkedIn content, website updates and case studies Assisting with capability statements, proposals and post-submission requirements Helping communicate quality, safety, sustainability and social value credentials Supporting client, consultant and framework relationships About you; Strong written communication skills able to turn complex information into clear, engaging content Experience in bid writing, marketing or submissions within construction, property or the built environment (preferred) Confident engaging with senior stakeholders and extracting the right information Skilled in document production and presentation software (InDesign or similar highly desirable) Highly organised, proactive and comfortable managing multiple deadlines Understanding of construction procurement and frameworks is beneficial, but not essential Curious, confident, and keen to take responsibility rather than wait for instruction What s on offer; Office-based role within a collaborative, supportive team (some flexibility available) Stable, financially secure business with a strong forward workload Clear opportunity to make a visible impact and grow with the company Employee-owned culture with long-term career prospects If you re a bid writer or marketing professional looking for a broader, more influential role within construction where you ll genuinely own submissions rather than just support them, please apply!
Permanent Full Time Circa £28,000 + Excellent Benefits Location: London Make a Difference Every Day For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity s work. As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund s work as well as developing your own skillset. Do you want to play a part in what we do? People are at the heart of everything we do. Together, we: Provide personalised support to members of the RAF Family listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind. Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs. Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations. Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks. About the Role We are seeking an individual to work within the Strategic Partnerships team. This post plays a crucial role in the Royal Air Force Benevolent Fund s Strategic Partnerships Team in supporting the development of long-term fundraising relationships with corporate prospects and existing donors through administrative tasks, research and communication support. Additional Information Must have the right to work in the UK. How to Apply Click here to submit your CV and a cover letter explaining why you re the perfect fit, including examples of how you meet the job profile. Closing Date: Wednesday 11th March 2026, 5:00pm A copy of the Fund s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website . The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund. The Royal Air Force Benevolent Fund is a Registered Charity (No. ).
Feb 26, 2026
Full time
Permanent Full Time Circa £28,000 + Excellent Benefits Location: London Make a Difference Every Day For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity s work. As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund s work as well as developing your own skillset. Do you want to play a part in what we do? People are at the heart of everything we do. Together, we: Provide personalised support to members of the RAF Family listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind. Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs. Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations. Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks. About the Role We are seeking an individual to work within the Strategic Partnerships team. This post plays a crucial role in the Royal Air Force Benevolent Fund s Strategic Partnerships Team in supporting the development of long-term fundraising relationships with corporate prospects and existing donors through administrative tasks, research and communication support. Additional Information Must have the right to work in the UK. How to Apply Click here to submit your CV and a cover letter explaining why you re the perfect fit, including examples of how you meet the job profile. Closing Date: Wednesday 11th March 2026, 5:00pm A copy of the Fund s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website . The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund. The Royal Air Force Benevolent Fund is a Registered Charity (No. ).
Sales and Marketing Administrator Our client a well-established manufacturing company based in LS16 are seeking a proactive and ambitious Sales and Marketing Administrator to join their team. This is an excellent opportunity for an experienced Sales and Marketing Administrator , Sales Support Executive, or Internal Sales Coordinator looking for their next career step within a stable business that offers genuine long-term progression. Working from modern offices, the Sales and Marketing Administrator will support the Technical Sales Manager and play a key role in driving enquiries, developing new business leads, and supporting marketing campaigns. As a Sales and Marketing Administrator , you will combine customer service, internal sales, lead generation, and marketing support responsibilities. This is a varied, fast-paced position where you will have a direct impact on business growth. Key Responsibilities: Managing inbound enquiries from customers and distributors Making outbound calls to lapsed, existing, and prospective customers Researching new customers and identifying sales opportunities Following up on live quotations to maximise conversions Maintaining and developing a CRM/database of current and potential customers Researching and qualifying sales leads Coordinating appointments for external sales to discuss technical applications Sending product information and responding to technical queries (with support) Assisting with e-shots, mailshots, and targeted marketing campaigns Supporting Head Office marketing with campaign data and database management Monitoring competitor products and market activity As the Sales and Marketing Administrator you will work closely with both sales and marketing functions, making this an ideal opportunity for someone who enjoys both relationship building and commercial activity. The ideal Sales and Marketing Administrator will have: Previous experience in a Sales Administrator, Sales and Marketing Administrator, Internal Sales, or Sales Support role Strong customer service and communication skills Confidence making outbound calls and developing rapport Good IT skills and experience maintaining databases/CRM systems A proactive, organised, and self-motivated approach The ability to work effectively within a small team Salary £(phone number removed) PA DOE 39 hours per week Long-term career development opportunities Attendance bonus 25 days holiday plus bank holidays On-site parking For more information about this role apply now or contact Sally at Headway Recruitment.
Feb 12, 2026
Full time
Sales and Marketing Administrator Our client a well-established manufacturing company based in LS16 are seeking a proactive and ambitious Sales and Marketing Administrator to join their team. This is an excellent opportunity for an experienced Sales and Marketing Administrator , Sales Support Executive, or Internal Sales Coordinator looking for their next career step within a stable business that offers genuine long-term progression. Working from modern offices, the Sales and Marketing Administrator will support the Technical Sales Manager and play a key role in driving enquiries, developing new business leads, and supporting marketing campaigns. As a Sales and Marketing Administrator , you will combine customer service, internal sales, lead generation, and marketing support responsibilities. This is a varied, fast-paced position where you will have a direct impact on business growth. Key Responsibilities: Managing inbound enquiries from customers and distributors Making outbound calls to lapsed, existing, and prospective customers Researching new customers and identifying sales opportunities Following up on live quotations to maximise conversions Maintaining and developing a CRM/database of current and potential customers Researching and qualifying sales leads Coordinating appointments for external sales to discuss technical applications Sending product information and responding to technical queries (with support) Assisting with e-shots, mailshots, and targeted marketing campaigns Supporting Head Office marketing with campaign data and database management Monitoring competitor products and market activity As the Sales and Marketing Administrator you will work closely with both sales and marketing functions, making this an ideal opportunity for someone who enjoys both relationship building and commercial activity. The ideal Sales and Marketing Administrator will have: Previous experience in a Sales Administrator, Sales and Marketing Administrator, Internal Sales, or Sales Support role Strong customer service and communication skills Confidence making outbound calls and developing rapport Good IT skills and experience maintaining databases/CRM systems A proactive, organised, and self-motivated approach The ability to work effectively within a small team Salary £(phone number removed) PA DOE 39 hours per week Long-term career development opportunities Attendance bonus 25 days holiday plus bank holidays On-site parking For more information about this role apply now or contact Sally at Headway Recruitment.
Operations Team Leader (Hospitality) page is loaded Operations Team Leader (Hospitality)remote type: Not Eligible for Agile Workinglocations: Cottingham Road Campustime type: Full timeposted on: Posted 4 Days Agotime left to apply: End Date: February 17, 2026 (8 days left to apply)job requisition id: JR101488Salary£26,707.00At the University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.We therefore particularly encourage applications from candidates who are likely to be underrepresented in the University of Hull workplace. This includes people from global minority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.We value our talented employees, and whenever possible strive to help colleagues to grow and progress in their future careers.We recognise that our people are our biggest asset. We hope you'll be as excited as we are by what lies ahead. Let's continue our journey. With great on-site facilities and numerous awards in recognition of our achievements within the Professional Services World, we want to continue growing and nurturing our existing staff as we endeavour to take on our next challenges as a University.This job description is currently not available to view while we review and update content on Workday. If you need access to the current version, please submit a request to the People Services Team through the Support Portal. If you need to discuss the job description due to updates to the role or for recruitment purposes, please make this clear on your request and a member of the team will be in touch. Thank you for your patience during this update Background and Context The Higher Education Sector continues to provide a stimulating yet challenging environment as we look to meet the ever-changing demands of a student led and market orientated world.The importance of the University Services and its facilities has never been higher, given its value in attracting prospective students and providing the best possible experience for our students, researchers, staff and visitors. Equally, our retail, conference and event facilities have seen considerable investment over recent years to ensure we are market leading and have the ability to deliver first class products and customer service.Commercial Services are responsible for the provision of all catering for staff, students and guests of the University, for conference and function use (both internal and external customers) and for Student Accommodation on campus.The catering operation at the Cottingham Road campus consists of a main production unit in Canham Turner that is responsible for the preparation of all fresh food items to supply seven retail catering outlets on the main campus as well as providing a daily breakfast, lunch and evening meal service in the main dining room along with a private dining room / bar offer within Canham Turner. The offer in each retail outlet will be conducive to the high street brands that are available close to the University.The kitchen also provides the University with an internal hospitality service delivering food and beverages; fine dining to members of the Executive Team, Council and Senate; along with a busy external provision of services to conference, corporate events, weddings and other such events. We are also responsible for the commercial events that take place in Middleton Hall and work closely with other departments to ensure maximum commercial activity is achieved. Summary Purpose of the Role The Hospitality Team Leader will: Lead the work of the hospitality delivery team, keeping under review the resource and stock planning required to deliver the service. Work within a team and be responsible for the provision of a high quality catering offer to staff, students and external visitors. Provide training and direction to Food and Beverage Assistants, ensuring they are aware of how their roles and activities contribute to operational and strategic objectives. Assist in implementing at customer service level, all policies, processes, systems and procedures to ensure an excellent service is provided to all customers. Act as a Duty Manager during out of hours functions and conferencing events. Providing support to colleagues across the service and be the immediate point of contact. Being a responsible key holder, opening and closing the building. Operate a variety of software to ensure the correct information is received, stock is ordered and staff numbers are planned accurately. Specific Duties and Responsibilities of the post The Hospitality Team Leader will: Be responsible for the planning and prioritisation of own work and others under the direction of the Events Coordinator, to contribute to the effective running of hospitality operations. Work closely with the Events and Operations Assistant as well as directly liaising with clients to confirm details, clarify requirements and upsell additional services. Support in the delivery of operational objectives set by Events Coordinator. Work closely with the Events Coordinator to support planning of staffing levels by assessing current skillset and staffing need to deliver the tasks on a given day. Use the staffing software to update and modify the shift hours and staffing levels as needed. Update actual shift hours, to ensure correct recharging. Engage and lead the team during service of food and beverages at events and functions taking place on the University campus and on off campus locations. Coordinate, assign tasks, delegate and monitor to ensure the team is working efficiently and up to high standards, delivering great customer service. Lead and monitor the work of the team to maintain a high level of service in promotion and embedding of a customer focused culture and approach within the Hospitality team. Operate the online booking system and be able to source information, generate reports, update booking details and spot any errors or inconsistencies. Create working sheets for staff, as to ensure the team is aware of booking requirements. Use and analyse the information from the booking system to assess the stock levels needed and determine orders of stock in as required. Review reports to assist in determining booking patterns and trends used to inform management decision making. Operate the online purchasing system to order appropriate stock, conduct stock takes and approve incoming deliveries. Be responsible for ensuring efficient and safe usage of materials, equipment and supplies taking relevant action to limit wastage and damage to equipment. Organise a team of Food and Beverage assistants to meet and achieve business demands, acting as the key contact for any queries from team members. Ensure compliance with food safety legislation, keep up to date with changes in the law and make sure the team are maintaining compliance with the law in any in operations. Build relationships with customers and respond to feedback. To embrace and support a culture of excellence in service delivery throughout the department. Participate in appropriate internal meetings, contribute any feedback from past events. Use the knowledge and experience to spot and raise any issues in regards to scheduling clashes or errors, staffing issues, resources constraints or anything else. Report equipment failures and maintenance issues in all areas used for events ensuring all defects are repaired. Assist the Events Coordinator and Events Manager in revising departmental operational procedures where appropriate. Assist in the delivery of the Waste Management Strategy, contributing ideas to the process and helping with the
Feb 10, 2026
Full time
Operations Team Leader (Hospitality) page is loaded Operations Team Leader (Hospitality)remote type: Not Eligible for Agile Workinglocations: Cottingham Road Campustime type: Full timeposted on: Posted 4 Days Agotime left to apply: End Date: February 17, 2026 (8 days left to apply)job requisition id: JR101488Salary£26,707.00At the University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.We therefore particularly encourage applications from candidates who are likely to be underrepresented in the University of Hull workplace. This includes people from global minority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.We value our talented employees, and whenever possible strive to help colleagues to grow and progress in their future careers.We recognise that our people are our biggest asset. We hope you'll be as excited as we are by what lies ahead. Let's continue our journey. With great on-site facilities and numerous awards in recognition of our achievements within the Professional Services World, we want to continue growing and nurturing our existing staff as we endeavour to take on our next challenges as a University.This job description is currently not available to view while we review and update content on Workday. If you need access to the current version, please submit a request to the People Services Team through the Support Portal. If you need to discuss the job description due to updates to the role or for recruitment purposes, please make this clear on your request and a member of the team will be in touch. Thank you for your patience during this update Background and Context The Higher Education Sector continues to provide a stimulating yet challenging environment as we look to meet the ever-changing demands of a student led and market orientated world.The importance of the University Services and its facilities has never been higher, given its value in attracting prospective students and providing the best possible experience for our students, researchers, staff and visitors. Equally, our retail, conference and event facilities have seen considerable investment over recent years to ensure we are market leading and have the ability to deliver first class products and customer service.Commercial Services are responsible for the provision of all catering for staff, students and guests of the University, for conference and function use (both internal and external customers) and for Student Accommodation on campus.The catering operation at the Cottingham Road campus consists of a main production unit in Canham Turner that is responsible for the preparation of all fresh food items to supply seven retail catering outlets on the main campus as well as providing a daily breakfast, lunch and evening meal service in the main dining room along with a private dining room / bar offer within Canham Turner. The offer in each retail outlet will be conducive to the high street brands that are available close to the University.The kitchen also provides the University with an internal hospitality service delivering food and beverages; fine dining to members of the Executive Team, Council and Senate; along with a busy external provision of services to conference, corporate events, weddings and other such events. We are also responsible for the commercial events that take place in Middleton Hall and work closely with other departments to ensure maximum commercial activity is achieved. Summary Purpose of the Role The Hospitality Team Leader will: Lead the work of the hospitality delivery team, keeping under review the resource and stock planning required to deliver the service. Work within a team and be responsible for the provision of a high quality catering offer to staff, students and external visitors. Provide training and direction to Food and Beverage Assistants, ensuring they are aware of how their roles and activities contribute to operational and strategic objectives. Assist in implementing at customer service level, all policies, processes, systems and procedures to ensure an excellent service is provided to all customers. Act as a Duty Manager during out of hours functions and conferencing events. Providing support to colleagues across the service and be the immediate point of contact. Being a responsible key holder, opening and closing the building. Operate a variety of software to ensure the correct information is received, stock is ordered and staff numbers are planned accurately. Specific Duties and Responsibilities of the post The Hospitality Team Leader will: Be responsible for the planning and prioritisation of own work and others under the direction of the Events Coordinator, to contribute to the effective running of hospitality operations. Work closely with the Events and Operations Assistant as well as directly liaising with clients to confirm details, clarify requirements and upsell additional services. Support in the delivery of operational objectives set by Events Coordinator. Work closely with the Events Coordinator to support planning of staffing levels by assessing current skillset and staffing need to deliver the tasks on a given day. Use the staffing software to update and modify the shift hours and staffing levels as needed. Update actual shift hours, to ensure correct recharging. Engage and lead the team during service of food and beverages at events and functions taking place on the University campus and on off campus locations. Coordinate, assign tasks, delegate and monitor to ensure the team is working efficiently and up to high standards, delivering great customer service. Lead and monitor the work of the team to maintain a high level of service in promotion and embedding of a customer focused culture and approach within the Hospitality team. Operate the online booking system and be able to source information, generate reports, update booking details and spot any errors or inconsistencies. Create working sheets for staff, as to ensure the team is aware of booking requirements. Use and analyse the information from the booking system to assess the stock levels needed and determine orders of stock in as required. Review reports to assist in determining booking patterns and trends used to inform management decision making. Operate the online purchasing system to order appropriate stock, conduct stock takes and approve incoming deliveries. Be responsible for ensuring efficient and safe usage of materials, equipment and supplies taking relevant action to limit wastage and damage to equipment. Organise a team of Food and Beverage assistants to meet and achieve business demands, acting as the key contact for any queries from team members. Ensure compliance with food safety legislation, keep up to date with changes in the law and make sure the team are maintaining compliance with the law in any in operations. Build relationships with customers and respond to feedback. To embrace and support a culture of excellence in service delivery throughout the department. Participate in appropriate internal meetings, contribute any feedback from past events. Use the knowledge and experience to spot and raise any issues in regards to scheduling clashes or errors, staffing issues, resources constraints or anything else. Report equipment failures and maintenance issues in all areas used for events ensuring all defects are repaired. Assist the Events Coordinator and Events Manager in revising departmental operational procedures where appropriate. Assist in the delivery of the Waste Management Strategy, contributing ideas to the process and helping with the
Job Description: We are currently recruiting for a Business Coordinator based in the Education sector. This is a permanent role, working 35 hours per week, hybrid schedule. We are seeking a commercially astute individual with excellent interpersonal skills who will ideally possess previous experience in a business operations role. Principal Duties: Co-ordinating and scheduling company orientation meetings/open days. Identifying prospective locations for new territories and conducting area research to ensure criteria is met. Recruitment and selection of Associates and ensuring all applicants meet suitability criteria. Co-ordinating Associates from the start-up process and throughout, ensuring they receive the support and guidance required. Supporting Area Managers in their recruitment activities. Liaising with the Team to identify an issues and concerns and implementing strategies to resolve and rectify any such issues. Job Types: Full-time, Permanent
Feb 09, 2026
Full time
Job Description: We are currently recruiting for a Business Coordinator based in the Education sector. This is a permanent role, working 35 hours per week, hybrid schedule. We are seeking a commercially astute individual with excellent interpersonal skills who will ideally possess previous experience in a business operations role. Principal Duties: Co-ordinating and scheduling company orientation meetings/open days. Identifying prospective locations for new territories and conducting area research to ensure criteria is met. Recruitment and selection of Associates and ensuring all applicants meet suitability criteria. Co-ordinating Associates from the start-up process and throughout, ensuring they receive the support and guidance required. Supporting Area Managers in their recruitment activities. Liaising with the Team to identify an issues and concerns and implementing strategies to resolve and rectify any such issues. Job Types: Full-time, Permanent
