The role: We are looking for a Infrastructure Product Engineering Manager to join our IT department. At Simmons & Simmons LLP, our staff and our clients are at the forefront of everything we do. Our Digital transformation programme is key to ensuring that exceptional client service continues to be at the core of our proposition into the future. To support this strategic initiative we are looking for a talented and experienced Infrastructure Engineering Manager to lead the strategy and execution for Infrastructure Platforms across the firm. This role will report to the Head of Infrastructure who is globally accountable for the delivery of Infrastructure, IT Operations and Support services across the firm. You will focus on the design and build of core infrastructure platform services, drive innovation and automation, and will coach an engineering chapter in delivering a secure, scalable infrastructure foundation that supports the development of technology solutions. The successful candidate will act as the Product Owner for the delivery of infrastructure into our technology solutions teams , engaging with stakeholders to understand requirements, creating and delivering a roadmap that enables the rapid development of solutions. You will lead a chapter of Infrastructure DevOps and Cloud Engineers working across multiple delivery squads, with a strong emphasis on Azure Cloud Infrastructure, DevOps practices and modern engineering principles. What will you do: Product Owner for our Cloud infrastructure, delivering a stable, secure, well architected infrastructure platform to support the demands of the product delivery teams. Lead, mentor and develop a high-performing infrastructure product engineering chapter, building technical capability based on Infrastructure as code, software engineering practices and a culture of collaboration and continuous improvement. Support transformation programmes by enabling secure, scalable, and well-instrumented infrastructure foundations. Lead the design and build of infrastructure platform services. Work with our Infrastructure architects to develop the solution designs and optimization for our Azure based infrastructure. Drive automation across infrastructure provisioning, configuration, and deployment using modern tooling and software development techniques. Continually improve our Infrastructure as Code (IaC) and tooling. Drive CI/CD pipeline automation and deployment tools and strategies. Ensure infrastructure services meet performance, availability, and security standards. Champion engineering best practices and guide solutions teams on platform observability, data protection, and incident response. Implement robust identity and access management (IAM) and data protection measures. Ensure compliance with regulatory standards and internal security policies. Optimise infrastructure services for cost and resilience. Foster strong collaboration across Product engineering squads, architecture, and operations to ensure cohesive delivery. Partner with Product Managers, Architects, and other Engineering Managers to deliver high-quality solutions across the whole portfolio. Communicate technical concepts effectively to non-technical interested parties. What we are looking for: Bachelor s degree or equivalent. Product management mindset - Experience of Software engineering product management would be advantageous. Excellent leadership skills, proven experience of infrastructure engineering management or technical leadership in an enterprise environment. Deep experience with cloud platforms and cloud-native infrastructure services (Ideally Azure with others advantageous). Expert in infrastructure automation coding and tooling (e.g. Terraform/Bicep), pipelines and CI/CD integration. Understanding of containerisation and orchestration. Understanding of infrastructure security protocols and vulnerability management. Experienced in Observability, monitoring and log analytic tools and platforms. Well versed in working in Scrum teams, adept at refinement, estimation, velocity, retrospection and other scrum techniques. An energetic and proactive approach, identifying and implementing opportunities. Collaborative team player with excellent communication, networking, relationship building and business partnering skills. Culturally adaptive with experience of working within a global organisation. Comfortable in dealing with ambiguity. Career Level: The career level assigned to this role is level 4. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team. We are committed to building a diverse and inclusive team. We recognise that women and other marginalised groups are often underrepresented in the legal technology sector, and we actively encourage applications from all genders and backgrounds. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. . click apply for full job details
Mar 12, 2026
Full time
The role: We are looking for a Infrastructure Product Engineering Manager to join our IT department. At Simmons & Simmons LLP, our staff and our clients are at the forefront of everything we do. Our Digital transformation programme is key to ensuring that exceptional client service continues to be at the core of our proposition into the future. To support this strategic initiative we are looking for a talented and experienced Infrastructure Engineering Manager to lead the strategy and execution for Infrastructure Platforms across the firm. This role will report to the Head of Infrastructure who is globally accountable for the delivery of Infrastructure, IT Operations and Support services across the firm. You will focus on the design and build of core infrastructure platform services, drive innovation and automation, and will coach an engineering chapter in delivering a secure, scalable infrastructure foundation that supports the development of technology solutions. The successful candidate will act as the Product Owner for the delivery of infrastructure into our technology solutions teams , engaging with stakeholders to understand requirements, creating and delivering a roadmap that enables the rapid development of solutions. You will lead a chapter of Infrastructure DevOps and Cloud Engineers working across multiple delivery squads, with a strong emphasis on Azure Cloud Infrastructure, DevOps practices and modern engineering principles. What will you do: Product Owner for our Cloud infrastructure, delivering a stable, secure, well architected infrastructure platform to support the demands of the product delivery teams. Lead, mentor and develop a high-performing infrastructure product engineering chapter, building technical capability based on Infrastructure as code, software engineering practices and a culture of collaboration and continuous improvement. Support transformation programmes by enabling secure, scalable, and well-instrumented infrastructure foundations. Lead the design and build of infrastructure platform services. Work with our Infrastructure architects to develop the solution designs and optimization for our Azure based infrastructure. Drive automation across infrastructure provisioning, configuration, and deployment using modern tooling and software development techniques. Continually improve our Infrastructure as Code (IaC) and tooling. Drive CI/CD pipeline automation and deployment tools and strategies. Ensure infrastructure services meet performance, availability, and security standards. Champion engineering best practices and guide solutions teams on platform observability, data protection, and incident response. Implement robust identity and access management (IAM) and data protection measures. Ensure compliance with regulatory standards and internal security policies. Optimise infrastructure services for cost and resilience. Foster strong collaboration across Product engineering squads, architecture, and operations to ensure cohesive delivery. Partner with Product Managers, Architects, and other Engineering Managers to deliver high-quality solutions across the whole portfolio. Communicate technical concepts effectively to non-technical interested parties. What we are looking for: Bachelor s degree or equivalent. Product management mindset - Experience of Software engineering product management would be advantageous. Excellent leadership skills, proven experience of infrastructure engineering management or technical leadership in an enterprise environment. Deep experience with cloud platforms and cloud-native infrastructure services (Ideally Azure with others advantageous). Expert in infrastructure automation coding and tooling (e.g. Terraform/Bicep), pipelines and CI/CD integration. Understanding of containerisation and orchestration. Understanding of infrastructure security protocols and vulnerability management. Experienced in Observability, monitoring and log analytic tools and platforms. Well versed in working in Scrum teams, adept at refinement, estimation, velocity, retrospection and other scrum techniques. An energetic and proactive approach, identifying and implementing opportunities. Collaborative team player with excellent communication, networking, relationship building and business partnering skills. Culturally adaptive with experience of working within a global organisation. Comfortable in dealing with ambiguity. Career Level: The career level assigned to this role is level 4. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team. We are committed to building a diverse and inclusive team. We recognise that women and other marginalised groups are often underrepresented in the legal technology sector, and we actively encourage applications from all genders and backgrounds. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. . click apply for full job details
Team: Estates and Construction Location: Homebased with regular travel around East of England, Midlands & South Yorkshire Work pattern: 35 hours per week, Mon-Fri Salary: Up to £51,869.05 per year Contract: Permanent We are the UK s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats? Responsibilities of our Surveyor: - Manage a designated portfolio of properties, delivering repairs and maintenance as required- Be a property expert for colleagues across the estate giving high levels of service and support. Working with colleagues in Estates Support; Safety, Health and Environment; and Legal teams, provide a safe and compliant environment across the estate. - Oversee property works in alignment with retail and operations managers within agreed SLAs - Assess property issues and take appropriate action - Maintain accurate records across estate/FM databases and cloud-based systems - Provide advice on retail/commercial lease acquisitions and disposals - Liaise with agents, landlords, neighboring occupiers, solicitors and local authorities - Procure and manage contractors, ensuring they are vetted and all work meets H&S legislation - Regional reporting to support the Principal Surveyor and the Head of Estates & Construction with the wider management of the estate About the Estates and Construction team: The Estates and Construction team manage a wide-ranging and diverse portfolio that reflects the breadth of the estate. Within the region covered, the portfolio includes purpose-built cat adoption and homing centres (both freehold and leasehold), a network of leasehold charity shops, multi-pen sites, and a small number of residential properties occupied by employees or external tenants. Occasionally, surveying expertise is also required for matters relating to legacy properties. What we re looking for in our Surveyor: - Regional coverage is flexible, however we are looking to support the East of England, Midlands and South Yorkshire - Level 6 or higher professional surveying qualification - Current membership of a professional institution such as RICS, RIBA, CIBSE, CIOB, IWFM - Post qualification experience of surveying in a property or facilities management environment - A full UK driving licence and access to your own vehicle - Working Knowledge of retail leases, acquisitions and disposals - Multi-site and use property management and compliance experience - Experience of working on and managing small building or maintenance projects up to £500k - Ability to work within a small team and externally with professionals and third parties What we can offer you: - range of health benefits, including private medical insurance and a health cash plan - 26 days annual leave plus bank holidays, increasing with length of service - Salary Finance, which empowers you to take control of your financial wellbeing - and much more, which you can learn about Application closing date: 26th March 2026 Virtual interview date: TBC Second stage: TBC If successful, your recruitment journey will include: 1. Anonymised application form 2. Virtual interview and assessment/presentation 3. Meet the team
Mar 12, 2026
Full time
Team: Estates and Construction Location: Homebased with regular travel around East of England, Midlands & South Yorkshire Work pattern: 35 hours per week, Mon-Fri Salary: Up to £51,869.05 per year Contract: Permanent We are the UK s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats? Responsibilities of our Surveyor: - Manage a designated portfolio of properties, delivering repairs and maintenance as required- Be a property expert for colleagues across the estate giving high levels of service and support. Working with colleagues in Estates Support; Safety, Health and Environment; and Legal teams, provide a safe and compliant environment across the estate. - Oversee property works in alignment with retail and operations managers within agreed SLAs - Assess property issues and take appropriate action - Maintain accurate records across estate/FM databases and cloud-based systems - Provide advice on retail/commercial lease acquisitions and disposals - Liaise with agents, landlords, neighboring occupiers, solicitors and local authorities - Procure and manage contractors, ensuring they are vetted and all work meets H&S legislation - Regional reporting to support the Principal Surveyor and the Head of Estates & Construction with the wider management of the estate About the Estates and Construction team: The Estates and Construction team manage a wide-ranging and diverse portfolio that reflects the breadth of the estate. Within the region covered, the portfolio includes purpose-built cat adoption and homing centres (both freehold and leasehold), a network of leasehold charity shops, multi-pen sites, and a small number of residential properties occupied by employees or external tenants. Occasionally, surveying expertise is also required for matters relating to legacy properties. What we re looking for in our Surveyor: - Regional coverage is flexible, however we are looking to support the East of England, Midlands and South Yorkshire - Level 6 or higher professional surveying qualification - Current membership of a professional institution such as RICS, RIBA, CIBSE, CIOB, IWFM - Post qualification experience of surveying in a property or facilities management environment - A full UK driving licence and access to your own vehicle - Working Knowledge of retail leases, acquisitions and disposals - Multi-site and use property management and compliance experience - Experience of working on and managing small building or maintenance projects up to £500k - Ability to work within a small team and externally with professionals and third parties What we can offer you: - range of health benefits, including private medical insurance and a health cash plan - 26 days annual leave plus bank holidays, increasing with length of service - Salary Finance, which empowers you to take control of your financial wellbeing - and much more, which you can learn about Application closing date: 26th March 2026 Virtual interview date: TBC Second stage: TBC If successful, your recruitment journey will include: 1. Anonymised application form 2. Virtual interview and assessment/presentation 3. Meet the team
Claims Governance & Best Practice Manager Location: Manchester/ Chelmsford/ Whitstable/ Tunbridge Wells / Haywards Heath (Hybrid) The Opportunity We are looking for an experienced and technically strong Claims Governance & Best Practice Manager to lead the governance framework across our claims function. This is a senior role with strategic influence, responsible for ensuring governance, documentation, and best practice across the claims organisation remain robust, compliant, and aligned to regulatory expectations. Working closely with Claims Operations, Compliance, Risk, Audit and senior stakeholders, you will ensure governance standards are embedded across the business while driving continuous improvement in technical quality and operational excellence. If you enjoy combining technical claims expertise, governance leadership and strategic thinking , this role offers the chance to shape best practice across a large and evolving claims function. What You Will Be Doing Governance Leadership Own and maintain the Claims Governance Framework across all lines of business Oversee adherence to governance standards and regulatory obligations across the claims function Lead governance of best practice materials, claims documentation and strategy documentation Ensure strong version control, approvals and lifecycle management for all governance materials Support operational resilience and ensure robust governance controls remain in place Technical Best Practice Act as the senior authority on claims best practice Drive improvements in processes, procedures and governance controls Provide governance input into transformation initiatives, systems changes and improvement programmes Leadership Lead and develop the Claims Document Governance team Embed a high performing culture focused on strong customer outcomes Oversee team prioritisation, workload management and delivery against agreed service levels Risk, Quality and Insight Produce monthly governance reporting and management insight Identify trends, risks and opportunities for improvement Support internal and external audit activity and ensure governance evidence supports Consumer Duty expectations Stakeholder Collaboration Act as a central governance partner across the claims business Work closely with QA, Risk, Audit and Compliance teams Engage with suppliers, partners and external auditors where required What We Are Looking For Essential Experience Extensive insurance claims experience with strong technical knowledge across Motor claims including Personal Injury, Credit Hire and Property Damage Strong understanding of claims governance, regulatory expectations and compliance frameworks Experience leading a technical or governance function Proven ability to influence senior stakeholders across a large organisation Experience managing external audits within a claims environment Strong analytical capability with experience using management information to drive insight Excellent communication skills with the ability to simplify complex technical material Project or change management experience Desirable Dip CII or equivalent qualification Experience working with automated decision making or AI assisted claims handling Knowledge of operational resilience frameworks Experience working within audit or risk assurance environments Familiarity with Agile change delivery Why Join This role offers a genuine opportunity to shape the governance standards and technical excellence of a major claims operation . You will work with senior leaders across the organisation while building a culture that prioritises strong governance, fair customer outcomes and continuous improvement. If you are an experienced claims professional with a passion for governance, technical excellence and leadership, we would love to hear from you.
Mar 12, 2026
Full time
Claims Governance & Best Practice Manager Location: Manchester/ Chelmsford/ Whitstable/ Tunbridge Wells / Haywards Heath (Hybrid) The Opportunity We are looking for an experienced and technically strong Claims Governance & Best Practice Manager to lead the governance framework across our claims function. This is a senior role with strategic influence, responsible for ensuring governance, documentation, and best practice across the claims organisation remain robust, compliant, and aligned to regulatory expectations. Working closely with Claims Operations, Compliance, Risk, Audit and senior stakeholders, you will ensure governance standards are embedded across the business while driving continuous improvement in technical quality and operational excellence. If you enjoy combining technical claims expertise, governance leadership and strategic thinking , this role offers the chance to shape best practice across a large and evolving claims function. What You Will Be Doing Governance Leadership Own and maintain the Claims Governance Framework across all lines of business Oversee adherence to governance standards and regulatory obligations across the claims function Lead governance of best practice materials, claims documentation and strategy documentation Ensure strong version control, approvals and lifecycle management for all governance materials Support operational resilience and ensure robust governance controls remain in place Technical Best Practice Act as the senior authority on claims best practice Drive improvements in processes, procedures and governance controls Provide governance input into transformation initiatives, systems changes and improvement programmes Leadership Lead and develop the Claims Document Governance team Embed a high performing culture focused on strong customer outcomes Oversee team prioritisation, workload management and delivery against agreed service levels Risk, Quality and Insight Produce monthly governance reporting and management insight Identify trends, risks and opportunities for improvement Support internal and external audit activity and ensure governance evidence supports Consumer Duty expectations Stakeholder Collaboration Act as a central governance partner across the claims business Work closely with QA, Risk, Audit and Compliance teams Engage with suppliers, partners and external auditors where required What We Are Looking For Essential Experience Extensive insurance claims experience with strong technical knowledge across Motor claims including Personal Injury, Credit Hire and Property Damage Strong understanding of claims governance, regulatory expectations and compliance frameworks Experience leading a technical or governance function Proven ability to influence senior stakeholders across a large organisation Experience managing external audits within a claims environment Strong analytical capability with experience using management information to drive insight Excellent communication skills with the ability to simplify complex technical material Project or change management experience Desirable Dip CII or equivalent qualification Experience working with automated decision making or AI assisted claims handling Knowledge of operational resilience frameworks Experience working within audit or risk assurance environments Familiarity with Agile change delivery Why Join This role offers a genuine opportunity to shape the governance standards and technical excellence of a major claims operation . You will work with senior leaders across the organisation while building a culture that prioritises strong governance, fair customer outcomes and continuous improvement. If you are an experienced claims professional with a passion for governance, technical excellence and leadership, we would love to hear from you.
Job Title: Commercial Contracts Manager (FTC - potential to go permanent) Hybrid - 1-2 days per week on-site Salary: £42,500 - £50,000 About the Role We're looking for a proactive and detail-focused Commercial Contracts Manager to join our clients small, collaborative Legal & Compliance function on a 6-month fixed-term contract. For the right person, there is strong potential for the role to become permanent. You will play a key role in supporting the business with contract drafting, review, negotiation, and compliance oversight. This is an excellent opportunity for someone with a background in commercial contracts or legal administration who is ready to take ownership, influence change, and help strengthen our internal processes. What You'll Be Doing Drafting, reviewing, and managing a wide range of commercial agreements (including NDAs, customer/supplier contracts, and framework agreements). Providing guidance to internal stakeholders on contractual terms, risks, and obligations. Supporting the flow-down of terms to subcontractors and partners. Ensuring adherence to relevant laws, regulations, and internal policies. Assisting with dispute resolution, contract queries, and negotiation points. Supporting new business proposals by reviewing terms and identifying risks. Maintaining accurate records of contract documentation and version histories. Working closely with colleagues across sales, projects, and operations to ensure consistency and alignment. Participating in internal meetings and supporting cross-functional collaboration. Building and maintaining positive working relationships with clients, suppliers, and partners. What We're Looking For 3 years' experience in commercial contracts management, legal support, or similar roles. Strong experience drafting and reviewing NDAs (essential). Understanding of upstream/downstream flow-down terms in medium or large projects. Excellent attention to detail and ability to spot risks or inconsistencies. Strong communicator who can build trust across the business. Comfortable working independently and managing your own workload. High integrity and professionalism, especially in confidential matters. You do not need a law degree or formal legal qualification. Nice to Have (Not required - but a bonus if you bring any of the following) Experience with compliance topics such as export control or intellectual property. Exposure to engineering, technology, scientific, or regulated industries. Familiarity with software licensing terms or technical contracting environments. Why Join? A genuinely supportive, friendly, and collaborative team. Hybrid working with flexibility. Opportunity to shape and improve processes in a growing business. Chance for the role to become permanent for the right person. Inclusive and welcoming culture.
Mar 12, 2026
Contractor
Job Title: Commercial Contracts Manager (FTC - potential to go permanent) Hybrid - 1-2 days per week on-site Salary: £42,500 - £50,000 About the Role We're looking for a proactive and detail-focused Commercial Contracts Manager to join our clients small, collaborative Legal & Compliance function on a 6-month fixed-term contract. For the right person, there is strong potential for the role to become permanent. You will play a key role in supporting the business with contract drafting, review, negotiation, and compliance oversight. This is an excellent opportunity for someone with a background in commercial contracts or legal administration who is ready to take ownership, influence change, and help strengthen our internal processes. What You'll Be Doing Drafting, reviewing, and managing a wide range of commercial agreements (including NDAs, customer/supplier contracts, and framework agreements). Providing guidance to internal stakeholders on contractual terms, risks, and obligations. Supporting the flow-down of terms to subcontractors and partners. Ensuring adherence to relevant laws, regulations, and internal policies. Assisting with dispute resolution, contract queries, and negotiation points. Supporting new business proposals by reviewing terms and identifying risks. Maintaining accurate records of contract documentation and version histories. Working closely with colleagues across sales, projects, and operations to ensure consistency and alignment. Participating in internal meetings and supporting cross-functional collaboration. Building and maintaining positive working relationships with clients, suppliers, and partners. What We're Looking For 3 years' experience in commercial contracts management, legal support, or similar roles. Strong experience drafting and reviewing NDAs (essential). Understanding of upstream/downstream flow-down terms in medium or large projects. Excellent attention to detail and ability to spot risks or inconsistencies. Strong communicator who can build trust across the business. Comfortable working independently and managing your own workload. High integrity and professionalism, especially in confidential matters. You do not need a law degree or formal legal qualification. Nice to Have (Not required - but a bonus if you bring any of the following) Experience with compliance topics such as export control or intellectual property. Exposure to engineering, technology, scientific, or regulated industries. Familiarity with software licensing terms or technical contracting environments. Why Join? A genuinely supportive, friendly, and collaborative team. Hybrid working with flexibility. Opportunity to shape and improve processes in a growing business. Chance for the role to become permanent for the right person. Inclusive and welcoming culture.
Ref: AK - Associate Or Director - Commercial Property Management Surveyor Cheshire/North West £55,000 to £70,000 Basic (D.O.E.) PLUS benefits The Opportunity Kingsley Recruitment is working exclusively with a leading firm of Chartered Surveyors and Commercial Property Agents that is looking to appoint an experienced Commercial Property Management Surveyor, at Associate or Director level. Geographically, the practice covers the Cheshire, Wales, Wirral & Merseyside regions, specialising in industrial, retail, office, leisure, land, investment and development real estate. The Role Portfolio Management: Oversee the day-to-day operations of a diverse portfolio of commercial properties located around the Northwest of England and North Wales, ensuring they are well maintained. Client Relations: Provide clients with the highest level of service and advice. Tenant Relations: Liaise with tenants to maintain positive relationships. Financial Management: Prepare and manage service charge budgets, track expenditure, and produce reconciliation reports. Compliance and Regulations: Aid in overseeing the facilities management to ensure all properties meet current regulations, and safety standards. Undertake regular property inspections and coordinate necessary repairs or improvements. Asset Management: Act for our management clients in lease renewals and rent reviews. Contribute to the development of the business, through networking and driving new business. Requirements Must be MRICS qualified with 5 -10 years' experience in property management A proven track record of managing a diverse portfolio of commercial properties. Good organisational and multitasking abilities. Excellent communication and interpersonal skills. Previous experience using TRAMPS is preferred. Proficiency in property management software and Microsoft 365 Financial acumen and experience in budgeting and financial reporting. Personal Attributes High level of integrity and professionalism. Ability to work independently, and as part of a team. Strong problem-solving skills and attention to detail. Proactive and strategic thinker with a growth mindset. What's in it for you Competitive salary package 25 days annual leave plus Bank Holidays. Joining a fast-growing property management team. Supportive and dynamic work environment. Opportunities for professional development and career growth. To seek further information or to apply for this position, please contact Andrew Kingsley MRICS on or email a copy of your latest CV to quoting the position and reference AK for this role. N.B. All Direct & Third-Party Applications shall be forwarded to Kingsley Property Recruitment for immediate review and shall not be recognised as an introduction.
Mar 12, 2026
Full time
Ref: AK - Associate Or Director - Commercial Property Management Surveyor Cheshire/North West £55,000 to £70,000 Basic (D.O.E.) PLUS benefits The Opportunity Kingsley Recruitment is working exclusively with a leading firm of Chartered Surveyors and Commercial Property Agents that is looking to appoint an experienced Commercial Property Management Surveyor, at Associate or Director level. Geographically, the practice covers the Cheshire, Wales, Wirral & Merseyside regions, specialising in industrial, retail, office, leisure, land, investment and development real estate. The Role Portfolio Management: Oversee the day-to-day operations of a diverse portfolio of commercial properties located around the Northwest of England and North Wales, ensuring they are well maintained. Client Relations: Provide clients with the highest level of service and advice. Tenant Relations: Liaise with tenants to maintain positive relationships. Financial Management: Prepare and manage service charge budgets, track expenditure, and produce reconciliation reports. Compliance and Regulations: Aid in overseeing the facilities management to ensure all properties meet current regulations, and safety standards. Undertake regular property inspections and coordinate necessary repairs or improvements. Asset Management: Act for our management clients in lease renewals and rent reviews. Contribute to the development of the business, through networking and driving new business. Requirements Must be MRICS qualified with 5 -10 years' experience in property management A proven track record of managing a diverse portfolio of commercial properties. Good organisational and multitasking abilities. Excellent communication and interpersonal skills. Previous experience using TRAMPS is preferred. Proficiency in property management software and Microsoft 365 Financial acumen and experience in budgeting and financial reporting. Personal Attributes High level of integrity and professionalism. Ability to work independently, and as part of a team. Strong problem-solving skills and attention to detail. Proactive and strategic thinker with a growth mindset. What's in it for you Competitive salary package 25 days annual leave plus Bank Holidays. Joining a fast-growing property management team. Supportive and dynamic work environment. Opportunities for professional development and career growth. To seek further information or to apply for this position, please contact Andrew Kingsley MRICS on or email a copy of your latest CV to quoting the position and reference AK for this role. N.B. All Direct & Third-Party Applications shall be forwarded to Kingsley Property Recruitment for immediate review and shall not be recognised as an introduction.
We are currently looking for a Senior Commercial Operations Manager to join our Commercial team on a permanent full time contract. You will lead the strategic planning and operational delivery of the Southbank Centre s vibrant outdoor commercial estate, overseeing a diverse portfolio of restaurants, a weekly food market, and seasonal pop-ups. You will be responsible for enhancing the reputation of Southbank Centre as a destination by ensuring commercial operations are delivered to consistently high standards, aligned with organisational values and visitor expectations. Please download the attached Job Description for a full overview of this role's responsibilities. If you are viewing on a job board, please head to our webpage to find the original advert The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert. The deadline for applications is 23:59 on the closing date for the job posting. Please note, applications sent via Email or 3rd party agencies will not be considered . Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name. Whilst AI apps can be useful for research, we ask that you answer our questions in your own words. This will help us to get to know you as an individual as well as your thoughts about the role. Please note that responses identified as solely AI-generated may not be considered. We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues. Key Responsibilities To oversee all operations for our outdoor commercial portfolio, ensuring the seamless delivery of our restaurants, food markets, and seasonal & ancillary pop-ups hitting targets. To provide effective, inclusive leadership and line management of the Commercial Operations team, creating a positive, high-performance and collaborative culture where accountability, capability and continuous improvement are embedded. To develop and drive entrepreneurial activity to the benefit of Southbank Centre, maximising operator and supplier relationships and identifying opportunities and collaborating with other departments. To lead the delivery of commercial change, including operator transitions, refurbishments and compliance-led improvements, ensuring business continuity and income protection. To ensure our outdoor estate consistently delivers a world-class visitor experience, aligning commercial operations with the Southbank Centre s core values and reputation. Skills & Experience Proven experience delivering complex commercial operations within high-footfall, multi-site environments, with accountability for income, compliance and performance. Experience leading teams and coordinating cross-functional stakeholders, including but not limited to commercial, property and legal colleagues, to deliver operational and contractual outcomes. Proven delivery of restaurant openings, refurbishments, transitions or closures within live hospitality environments, managing risk, continuity of trade and reputation. Strong practical understanding of food and beverage operations, including food safety, licensing, planning and front-of-house/back-of-house requirements. Strong financial acumen, including budget management, forecasting, financial risk assessment and tracking of project budgets and milestones. Ability to manage complex, fast-paced change programmes with material commercial impact, balancing competing priorities and making sound decisions under pressure. Excellent communication and negotiation skills, with the ability to influence senior stakeholders, operators and partners while maintaining control in high-pressure environments. Benefits As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following: A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment 28 days annual leave, plus bank holidays Hybrid working model depending on operational requirements Enhanced sick pay Enhanced family leave benefits Up to 30% discounts at onsite retail, food and beverage vendors Staff ticket offers for SC events Free entry to Hayward Gallery Free/discounted entry with other reciprocal organisations Free staff yoga
Mar 12, 2026
Full time
We are currently looking for a Senior Commercial Operations Manager to join our Commercial team on a permanent full time contract. You will lead the strategic planning and operational delivery of the Southbank Centre s vibrant outdoor commercial estate, overseeing a diverse portfolio of restaurants, a weekly food market, and seasonal pop-ups. You will be responsible for enhancing the reputation of Southbank Centre as a destination by ensuring commercial operations are delivered to consistently high standards, aligned with organisational values and visitor expectations. Please download the attached Job Description for a full overview of this role's responsibilities. If you are viewing on a job board, please head to our webpage to find the original advert The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert. The deadline for applications is 23:59 on the closing date for the job posting. Please note, applications sent via Email or 3rd party agencies will not be considered . Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name. Whilst AI apps can be useful for research, we ask that you answer our questions in your own words. This will help us to get to know you as an individual as well as your thoughts about the role. Please note that responses identified as solely AI-generated may not be considered. We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues. Key Responsibilities To oversee all operations for our outdoor commercial portfolio, ensuring the seamless delivery of our restaurants, food markets, and seasonal & ancillary pop-ups hitting targets. To provide effective, inclusive leadership and line management of the Commercial Operations team, creating a positive, high-performance and collaborative culture where accountability, capability and continuous improvement are embedded. To develop and drive entrepreneurial activity to the benefit of Southbank Centre, maximising operator and supplier relationships and identifying opportunities and collaborating with other departments. To lead the delivery of commercial change, including operator transitions, refurbishments and compliance-led improvements, ensuring business continuity and income protection. To ensure our outdoor estate consistently delivers a world-class visitor experience, aligning commercial operations with the Southbank Centre s core values and reputation. Skills & Experience Proven experience delivering complex commercial operations within high-footfall, multi-site environments, with accountability for income, compliance and performance. Experience leading teams and coordinating cross-functional stakeholders, including but not limited to commercial, property and legal colleagues, to deliver operational and contractual outcomes. Proven delivery of restaurant openings, refurbishments, transitions or closures within live hospitality environments, managing risk, continuity of trade and reputation. Strong practical understanding of food and beverage operations, including food safety, licensing, planning and front-of-house/back-of-house requirements. Strong financial acumen, including budget management, forecasting, financial risk assessment and tracking of project budgets and milestones. Ability to manage complex, fast-paced change programmes with material commercial impact, balancing competing priorities and making sound decisions under pressure. Excellent communication and negotiation skills, with the ability to influence senior stakeholders, operators and partners while maintaining control in high-pressure environments. Benefits As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following: A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment 28 days annual leave, plus bank holidays Hybrid working model depending on operational requirements Enhanced sick pay Enhanced family leave benefits Up to 30% discounts at onsite retail, food and beverage vendors Staff ticket offers for SC events Free entry to Hayward Gallery Free/discounted entry with other reciprocal organisations Free staff yoga
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role As a Team Executive in Facilities Management at Knight Frank Property & Facilities Management, you'll play a vital role in supporting our Business Unit Heads and Team Managers in delivering high-quality property management services. You'll lead site teams, ensure buildings are well-maintained and compliant, and act as a key liaison between stakeholders, residents, and contractors. This is a great opportunity for someone who thrives in a dynamic environment and takes pride in maintaining standards and service excellence. What You Will Be Doing Support Business Unit Heads and Team Managers in day-to-day operational matters Supervise on-site teams to ensure the delivery of quality maintenance and customer service Ensure compliance with statutory and regulatory requirements, including building-related acts Conduct regular property inspections and provide feedback on maintenance standards Assist in preparing for and participating in council meetings, including reviewing minutes Oversee documentation processes, ensuring timely submission of invoices and receipts to Trust Accounts Manage feedback and resident queries professionally and efficiently Take on site responsibilities when necessary to ensure seamless operations What We're Looking For Someone Who's Holds a Degree in Project & Facilities Management, Real Estate Management, Infrastructure or a related field Knowledgeable in BMSMA and related statutory requirements (advantageous) A strong communicator with excellent interpersonal skills An effective team leader with a collaborative mindset, organised, proactive, and solutions-oriented Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Mar 11, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role As a Team Executive in Facilities Management at Knight Frank Property & Facilities Management, you'll play a vital role in supporting our Business Unit Heads and Team Managers in delivering high-quality property management services. You'll lead site teams, ensure buildings are well-maintained and compliant, and act as a key liaison between stakeholders, residents, and contractors. This is a great opportunity for someone who thrives in a dynamic environment and takes pride in maintaining standards and service excellence. What You Will Be Doing Support Business Unit Heads and Team Managers in day-to-day operational matters Supervise on-site teams to ensure the delivery of quality maintenance and customer service Ensure compliance with statutory and regulatory requirements, including building-related acts Conduct regular property inspections and provide feedback on maintenance standards Assist in preparing for and participating in council meetings, including reviewing minutes Oversee documentation processes, ensuring timely submission of invoices and receipts to Trust Accounts Manage feedback and resident queries professionally and efficiently Take on site responsibilities when necessary to ensure seamless operations What We're Looking For Someone Who's Holds a Degree in Project & Facilities Management, Real Estate Management, Infrastructure or a related field Knowledgeable in BMSMA and related statutory requirements (advantageous) A strong communicator with excellent interpersonal skills An effective team leader with a collaborative mindset, organised, proactive, and solutions-oriented Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Colliers International Deutschland Holding GmbH
Leeds, Yorkshire
Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland. Job Description The Customer Experience (CX) Manager is responsible for developing and implementing a customer experience strategy that enhances engagement and delivers the highest levels of satisfaction for clients, customers, guests, and service partners. The role focuses on evaluating every customer touchpoint to create seamless, memorable experiences across the property. As a key ambassador for the Beyond: Front of House brand, the CX Manager leads by example, setting service standards and acting as a role model for onsite teams. The role ensures best practices are consistently maintained while driving initiatives that elevate the overall customer journey and strengthen stakeholder relationships. Deliver high-quality front-of-house service, ensuring exceptional customer experience standards. Lead by example, fostering teamwork and collaboration across onsite teams. Welcome and assist clients, customers, guests, and stakeholders, building strong professional relationships. Manage customer enquiries and complaints, ensuring prompt resolution and follow-up. Implement and support Customer Experience (CX) initiatives to drive satisfaction and loyalty. Maintain immaculate presentation of front-of-house areas and oversee daily lobby hosting. Monitor customer journeys, gather feedback, and implement service improvement actions. Ensure compliance with Beyond: Front of House procedures, policies, and dress standards. Maintain accurate data, reports, and training records. Coordinate community, occupier engagement, and social media initiatives. Report property issues, support facilities management, and conduct quality assurance checks. Process invoices, monitor expenditure, and assist with financial reconciliation. Act as occupier liaison, support viewings, and assist with emergency planning and fire management. Qualifications Strong leadership and ability to lead by example. Excellent communication and stakeholder relationship management. Customer focused mindset with a passion for delivering exceptional experiences. Strong organisation, attention to detail, and ability to manage multiple priorities. Collaborative, proactive, and adaptable approach to teamwork and service improvement. Customer experience strategy and customer journey analysis. Front-of-house operations and a high-level of customer service delivery. Data management, reporting, and feedback analysis. Social media and community engagement coordination. Facilities coordination, compliance, and risk awareness. Financial administration including invoice processing and expenditure monitoring. Additional Information Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010. At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history. Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation. We also value diverse experience and neurodiversity. Any CVs, Candidate details or Introductions sent directly to Colliers employees without a prior written mandate from the Colliers UK Talent Acquisition or HR Team shall be deemed unsolicited and provided voluntarily. In such cases, Colliers shall have no obligation to pay any introduction, recruitment or placement fee, and may engage or hire the Candidate without liability to the Agency.
Mar 11, 2026
Full time
Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland. Job Description The Customer Experience (CX) Manager is responsible for developing and implementing a customer experience strategy that enhances engagement and delivers the highest levels of satisfaction for clients, customers, guests, and service partners. The role focuses on evaluating every customer touchpoint to create seamless, memorable experiences across the property. As a key ambassador for the Beyond: Front of House brand, the CX Manager leads by example, setting service standards and acting as a role model for onsite teams. The role ensures best practices are consistently maintained while driving initiatives that elevate the overall customer journey and strengthen stakeholder relationships. Deliver high-quality front-of-house service, ensuring exceptional customer experience standards. Lead by example, fostering teamwork and collaboration across onsite teams. Welcome and assist clients, customers, guests, and stakeholders, building strong professional relationships. Manage customer enquiries and complaints, ensuring prompt resolution and follow-up. Implement and support Customer Experience (CX) initiatives to drive satisfaction and loyalty. Maintain immaculate presentation of front-of-house areas and oversee daily lobby hosting. Monitor customer journeys, gather feedback, and implement service improvement actions. Ensure compliance with Beyond: Front of House procedures, policies, and dress standards. Maintain accurate data, reports, and training records. Coordinate community, occupier engagement, and social media initiatives. Report property issues, support facilities management, and conduct quality assurance checks. Process invoices, monitor expenditure, and assist with financial reconciliation. Act as occupier liaison, support viewings, and assist with emergency planning and fire management. Qualifications Strong leadership and ability to lead by example. Excellent communication and stakeholder relationship management. Customer focused mindset with a passion for delivering exceptional experiences. Strong organisation, attention to detail, and ability to manage multiple priorities. Collaborative, proactive, and adaptable approach to teamwork and service improvement. Customer experience strategy and customer journey analysis. Front-of-house operations and a high-level of customer service delivery. Data management, reporting, and feedback analysis. Social media and community engagement coordination. Facilities coordination, compliance, and risk awareness. Financial administration including invoice processing and expenditure monitoring. Additional Information Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010. At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history. Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation. We also value diverse experience and neurodiversity. Any CVs, Candidate details or Introductions sent directly to Colliers employees without a prior written mandate from the Colliers UK Talent Acquisition or HR Team shall be deemed unsolicited and provided voluntarily. In such cases, Colliers shall have no obligation to pay any introduction, recruitment or placement fee, and may engage or hire the Candidate without liability to the Agency.
Colliers International Deutschland Holding GmbH
Leeds, Yorkshire
Company Description Colliers is a leading diversified professional services and investment management company. With operations in 70 countries, our 23,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. At Colliers, we do what's right and operate in ways that benefit our people, our clients, our communities, and the environment. Our people are our greatest assetand we empower their career growth and skill development. We support their health and wellbeing and foster an inclusive and diverse culture, celebrating what makes us unique and enabling high performance Job Description As our Senior Facilities Manager, you'll play a pivotal role in ensuring seamless building operations, keeping the assets running at their best, building trusted partnerships, and championing health, safety, and sustainability. Every day brings variety, challenge, and the chance to shape the future performance of the asset. Key Responsibilities Facilities & Contract Oversight - Manage reactive and preventative maintenance, monitor contractor performance, and support tendering and service agreement management. Operational & Service Desk Response - Act as the primary 24/7 contact for FM issues, reviewing service desk data to identify trends and implement improvements. Project & Financial Management - Deliver capital and tenant projects end to end, contribute to annual OPEX/CAPEX planning, and drive cost efficiency initiatives. Client & Stakeholder Engagement - Build strong relationships with clients, tenants, and contractors while ensuring asset performance and contract obligations are met. Health, Safety & Compliance Leadership - Conduct H&S inspections and hazard audits, action compliance requirements, and champion safe working practices across the site. Sustainability & Asset Performance - Support sustainability initiatives, assess asset performance data, and contribute to strategic long term planning. Qualifications The Value you'll add Strong knowledge of facilities or property management Excellent relationship-building and communication skills Able to juggle multiple priorities with ease Self motivated, proactive, organised, and detail orientated A team player who leads with professionalism and integrity Strong work ethic and a commitment to delivering high quality results Ability to mentor others and contribute to team development What We Offer We're proud to be recognised as a 2025 finalist in the Best Places to Work awards, reflecting our commitment to creating an exceptional workplace culture. Some of the benefits we offer include: Colliers Academy, a 12 month programme to accelerate your career in property Mentoring from industry experts Wellbeing benefits and initiatives An inclusive and social culture with regular team events Parental benefits Additional leave benefits, including Loyalty and Volunteering leave Wide variety of product discounts and benefits Additional Information Colliers is an inclusive employer, where different perspectives, cultures, and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future. If you're interested in being part of an enterprising culture that empowers you to do your best work, we look forward to receiving your application.
Mar 11, 2026
Full time
Company Description Colliers is a leading diversified professional services and investment management company. With operations in 70 countries, our 23,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. At Colliers, we do what's right and operate in ways that benefit our people, our clients, our communities, and the environment. Our people are our greatest assetand we empower their career growth and skill development. We support their health and wellbeing and foster an inclusive and diverse culture, celebrating what makes us unique and enabling high performance Job Description As our Senior Facilities Manager, you'll play a pivotal role in ensuring seamless building operations, keeping the assets running at their best, building trusted partnerships, and championing health, safety, and sustainability. Every day brings variety, challenge, and the chance to shape the future performance of the asset. Key Responsibilities Facilities & Contract Oversight - Manage reactive and preventative maintenance, monitor contractor performance, and support tendering and service agreement management. Operational & Service Desk Response - Act as the primary 24/7 contact for FM issues, reviewing service desk data to identify trends and implement improvements. Project & Financial Management - Deliver capital and tenant projects end to end, contribute to annual OPEX/CAPEX planning, and drive cost efficiency initiatives. Client & Stakeholder Engagement - Build strong relationships with clients, tenants, and contractors while ensuring asset performance and contract obligations are met. Health, Safety & Compliance Leadership - Conduct H&S inspections and hazard audits, action compliance requirements, and champion safe working practices across the site. Sustainability & Asset Performance - Support sustainability initiatives, assess asset performance data, and contribute to strategic long term planning. Qualifications The Value you'll add Strong knowledge of facilities or property management Excellent relationship-building and communication skills Able to juggle multiple priorities with ease Self motivated, proactive, organised, and detail orientated A team player who leads with professionalism and integrity Strong work ethic and a commitment to delivering high quality results Ability to mentor others and contribute to team development What We Offer We're proud to be recognised as a 2025 finalist in the Best Places to Work awards, reflecting our commitment to creating an exceptional workplace culture. Some of the benefits we offer include: Colliers Academy, a 12 month programme to accelerate your career in property Mentoring from industry experts Wellbeing benefits and initiatives An inclusive and social culture with regular team events Parental benefits Additional leave benefits, including Loyalty and Volunteering leave Wide variety of product discounts and benefits Additional Information Colliers is an inclusive employer, where different perspectives, cultures, and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future. If you're interested in being part of an enterprising culture that empowers you to do your best work, we look forward to receiving your application.
Finance Manager - Property / Construction experience Salary: £55,000 - £60,000 Location: Liverpool City Centre Hybrid Are you an experienced Finance Manager looking for your next challenge? We're working with a growing business in the construction sector to help them find an experienced Finance Manager who has experience of working within the fast paced Construction sector and can lead and develop their finance team. About the Role Reporting to the Directors you will oversee all aspects of the company's financial operations, including management accounts, budgeting, forecasting, and cashflow management. You'll provide insightful financial reporting to support strategic decisions, ensuring compliance with all regulatory requirements. This is an excellent opportunity to take ownership of a finance function and support the growth of the business. Key Responsibilities Prepare and deliver accurate management accounts, financial reports, and year-end accounts. Lead budgeting, forecasting, and financial planning processes. Oversee cashflow, working capital, and financial performance. Ensure compliance with VAT, Corporation Tax, and accounting standards. Manage, coach, and develop a finance team. Collaborate with project managers to provide financial insights supporting project delivery and profitability. Identify opportunities to streamline processes, improve efficiency, and support growth. Who We're Looking For Qualified (ACCA or CIMA) OR QBE with proven experience in the construction sector. Strong experience with management accounts, budgeting, forecasting, and year-end processes. CIS experience essential; manufacturing experience desirable. Confident leader with experience managing a small finance team. Excellent IT skills, including advanced Excel; experience with Sage 50, Eque 2 Construct, or Deltek advantageous. Highly organised, reliable, and able to work under pressure. What's on Offer Competitive salary: £55,000 - £60,000 Hybrid working 25 days holiday Opportunity to grow within a successful and ambitious business If you're ready to take the next step in your finance career and make a real impact in a growing construction business, we'd love to hear from you.
Mar 11, 2026
Full time
Finance Manager - Property / Construction experience Salary: £55,000 - £60,000 Location: Liverpool City Centre Hybrid Are you an experienced Finance Manager looking for your next challenge? We're working with a growing business in the construction sector to help them find an experienced Finance Manager who has experience of working within the fast paced Construction sector and can lead and develop their finance team. About the Role Reporting to the Directors you will oversee all aspects of the company's financial operations, including management accounts, budgeting, forecasting, and cashflow management. You'll provide insightful financial reporting to support strategic decisions, ensuring compliance with all regulatory requirements. This is an excellent opportunity to take ownership of a finance function and support the growth of the business. Key Responsibilities Prepare and deliver accurate management accounts, financial reports, and year-end accounts. Lead budgeting, forecasting, and financial planning processes. Oversee cashflow, working capital, and financial performance. Ensure compliance with VAT, Corporation Tax, and accounting standards. Manage, coach, and develop a finance team. Collaborate with project managers to provide financial insights supporting project delivery and profitability. Identify opportunities to streamline processes, improve efficiency, and support growth. Who We're Looking For Qualified (ACCA or CIMA) OR QBE with proven experience in the construction sector. Strong experience with management accounts, budgeting, forecasting, and year-end processes. CIS experience essential; manufacturing experience desirable. Confident leader with experience managing a small finance team. Excellent IT skills, including advanced Excel; experience with Sage 50, Eque 2 Construct, or Deltek advantageous. Highly organised, reliable, and able to work under pressure. What's on Offer Competitive salary: £55,000 - £60,000 Hybrid working 25 days holiday Opportunity to grow within a successful and ambitious business If you're ready to take the next step in your finance career and make a real impact in a growing construction business, we'd love to hear from you.
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role As a Team Executive in Facilities Management at Knight Frank Property & Facilities Management, you'll play a vital role in supporting our Business Unit Heads and Team Managers in delivering high-quality property management services. You'll lead site teams, ensure buildings are well-maintained and compliant, and act as a key liaison between stakeholders, residents, and contractors. This is a great opportunity for someone who thrives in a dynamic environment and takes pride in maintaining standards and service excellence. What You Will Be Doing Support Business Unit Heads and Team Managers in day-to-day operational matters Supervise on-site teams to ensure the delivery of quality maintenance and customer service Ensure compliance with statutory and regulatory requirements, including building-related acts Conduct regular property inspections and provide feedback on maintenance standards Assist in preparing for and participating in council meetings, including reviewing minutes Oversee documentation processes, ensuring timely submission of invoices and receipts to Trust Accounts Manage feedback and resident queries professionally and efficiently Take on site responsibilities when necessary to ensure seamless operations What We're Looking For Someone Who's Holds a Degree in Project & Facilities Management, Real Estate Management, Infrastructure or a related field Knowledgeable in BMSMA and related statutory requirements (advantageous) A strong communicator with excellent interpersonal skills An effective team leader with a collaborative mindset, organised, proactive, and solutions-oriented Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Mar 10, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role As a Team Executive in Facilities Management at Knight Frank Property & Facilities Management, you'll play a vital role in supporting our Business Unit Heads and Team Managers in delivering high-quality property management services. You'll lead site teams, ensure buildings are well-maintained and compliant, and act as a key liaison between stakeholders, residents, and contractors. This is a great opportunity for someone who thrives in a dynamic environment and takes pride in maintaining standards and service excellence. What You Will Be Doing Support Business Unit Heads and Team Managers in day-to-day operational matters Supervise on-site teams to ensure the delivery of quality maintenance and customer service Ensure compliance with statutory and regulatory requirements, including building-related acts Conduct regular property inspections and provide feedback on maintenance standards Assist in preparing for and participating in council meetings, including reviewing minutes Oversee documentation processes, ensuring timely submission of invoices and receipts to Trust Accounts Manage feedback and resident queries professionally and efficiently Take on site responsibilities when necessary to ensure seamless operations What We're Looking For Someone Who's Holds a Degree in Project & Facilities Management, Real Estate Management, Infrastructure or a related field Knowledgeable in BMSMA and related statutory requirements (advantageous) A strong communicator with excellent interpersonal skills An effective team leader with a collaborative mindset, organised, proactive, and solutions-oriented Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
We are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions. The position will form an integral link between the business and its clients, ensuring a seamless service is provided. You will have control over a range of internal personnel and the divisional P&L. The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months. This recruit is the next senior hire within the company to help support that growth long term. Key responsibilities Operational Leadership & Service Delivery: • Provide senior leadership across all divisional operations • Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards. • Own end-to-end contract mobilisation, from point of sale through to operational go-live. • Implement and maintain consistent quality assurance processes. • Conduct regular operational reviews to identify service risks, trends, and improvement opportunities. Partner Procurement & Management: • Procure, appoint, and manage all third-party partners. • Negotiate commercial terms, rate cards, SLAs, and contractual frameworks. • Maintain and manage an approved partner network with defined performance standards. • Monitor partner quality, compliance, utilisation, and cost effectiveness. Commercial & Financial Accountability: • Hold full ownership of the Divisions P&L, ensuring cost control, margin protection, and profitability. • Manage operational costings, procurement spend, subcontractor costs, fleet costs, and stock investment. • Produce accurate forecasts, budgets, and performance reports for senior leadership. • Protect cashflow by ensuring timely project completions, billing triggers, equipment recovery, and asset control. Sales Enablement & Stock Prioritisation: • Work closely with the National Sales Manager to align operational capability with sales strategy and pipeline. • Ensure in-house stock is actively prioritised and pushed to market. • Ensure sales teams are fully briefed on available equipment, priority products, margin drivers, and delivery constraints. • Provide technical and operational input to bids, tenders, pricing models, and client proposals. • Support key client meetings and presentations where operational expertise is required. Warehouse, Stock & Asset Management: • Take full accountability for warehouse operations, logistics, and asset management. • Maintain accurate asset registers and stock control systems across all security equipment. • Conduct regular stocktakes, audits, and reconciliation exercises. • Manage equipment lifecycle planning, including servicing, testing, repairs, refurbishment, and replacement. • Ensure fleet vehicles are compliant, serviced, and fit for purpose. • Minimise equipment loss, downtime, and inefficiency to protect revenue and margin. Compliance, ISO & Governance: • Own and manage all relevant ISO accreditations. • Lead internal audits and manage external accreditation and surveillance audits. • Ensure full compliance with UK legislation and industry standards. • Maintain ownership of registrations with relevant bodies. • Maintain a divisional risk register, identifying operational, financial, compliance, and reputational risks. Health & Safety Leadership: • Act as the senior operational lead for Health & Safety across the division. • Investigate incidents, near misses, and non-conformances, implementing corrective actions. • Promote a strong safety-first culture across employees and partners. Process Improvement, Systems & Innovation: • Continuously review and improve operational processes to drive efficiency, scalability, and quality. • Ensure accurate and timely use of CRM and operational systems (including Salesforce). • Identify and introduce new technologies and innovations to maintain market competitiveness. Customer, Brand & Stakeholder Management: • Act as a senior, professional, client-facing representative. • Conduct regular service delivery reviews with customers, ensuring expectations are met or exceeded. • Manage escalations and resolve service delivery issues professionally and effectively. • Ensure operational delivery aligns with brand values and group standards. Leadership & People Development: • Lead, manage, and develop a range of internal staff • Conduct regular one-to-one meetings, performance reviews, and development planning. • Identify training needs and ensure consistent delivery of product, process, and compliance training. • Build a high-performance, accountable, and customer-focused culture. If you are interested in this position please apply immediately to be considered and we are only able to respond to successful applicants due to high levels of responses across our advertised positions.
Mar 10, 2026
Full time
We are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions. The position will form an integral link between the business and its clients, ensuring a seamless service is provided. You will have control over a range of internal personnel and the divisional P&L. The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months. This recruit is the next senior hire within the company to help support that growth long term. Key responsibilities Operational Leadership & Service Delivery: • Provide senior leadership across all divisional operations • Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards. • Own end-to-end contract mobilisation, from point of sale through to operational go-live. • Implement and maintain consistent quality assurance processes. • Conduct regular operational reviews to identify service risks, trends, and improvement opportunities. Partner Procurement & Management: • Procure, appoint, and manage all third-party partners. • Negotiate commercial terms, rate cards, SLAs, and contractual frameworks. • Maintain and manage an approved partner network with defined performance standards. • Monitor partner quality, compliance, utilisation, and cost effectiveness. Commercial & Financial Accountability: • Hold full ownership of the Divisions P&L, ensuring cost control, margin protection, and profitability. • Manage operational costings, procurement spend, subcontractor costs, fleet costs, and stock investment. • Produce accurate forecasts, budgets, and performance reports for senior leadership. • Protect cashflow by ensuring timely project completions, billing triggers, equipment recovery, and asset control. Sales Enablement & Stock Prioritisation: • Work closely with the National Sales Manager to align operational capability with sales strategy and pipeline. • Ensure in-house stock is actively prioritised and pushed to market. • Ensure sales teams are fully briefed on available equipment, priority products, margin drivers, and delivery constraints. • Provide technical and operational input to bids, tenders, pricing models, and client proposals. • Support key client meetings and presentations where operational expertise is required. Warehouse, Stock & Asset Management: • Take full accountability for warehouse operations, logistics, and asset management. • Maintain accurate asset registers and stock control systems across all security equipment. • Conduct regular stocktakes, audits, and reconciliation exercises. • Manage equipment lifecycle planning, including servicing, testing, repairs, refurbishment, and replacement. • Ensure fleet vehicles are compliant, serviced, and fit for purpose. • Minimise equipment loss, downtime, and inefficiency to protect revenue and margin. Compliance, ISO & Governance: • Own and manage all relevant ISO accreditations. • Lead internal audits and manage external accreditation and surveillance audits. • Ensure full compliance with UK legislation and industry standards. • Maintain ownership of registrations with relevant bodies. • Maintain a divisional risk register, identifying operational, financial, compliance, and reputational risks. Health & Safety Leadership: • Act as the senior operational lead for Health & Safety across the division. • Investigate incidents, near misses, and non-conformances, implementing corrective actions. • Promote a strong safety-first culture across employees and partners. Process Improvement, Systems & Innovation: • Continuously review and improve operational processes to drive efficiency, scalability, and quality. • Ensure accurate and timely use of CRM and operational systems (including Salesforce). • Identify and introduce new technologies and innovations to maintain market competitiveness. Customer, Brand & Stakeholder Management: • Act as a senior, professional, client-facing representative. • Conduct regular service delivery reviews with customers, ensuring expectations are met or exceeded. • Manage escalations and resolve service delivery issues professionally and effectively. • Ensure operational delivery aligns with brand values and group standards. Leadership & People Development: • Lead, manage, and develop a range of internal staff • Conduct regular one-to-one meetings, performance reviews, and development planning. • Identify training needs and ensure consistent delivery of product, process, and compliance training. • Build a high-performance, accountable, and customer-focused culture. If you are interested in this position please apply immediately to be considered and we are only able to respond to successful applicants due to high levels of responses across our advertised positions.
Joshua Robert Recruitment
Bletchley, Buckinghamshire
Job Role - Assistant Regional Facilities Manager Location - Milton Keynes and Hertfordshire Salary - £45,000 + Car Allowance Job Type - Permanent About the Role Our client is seeking a proactive and organised Assistant Regional Facilities Manager to support the delivery of high-quality facilities management services across a portfolio of sites within the region. Working closely with the Regional Facilities Manager, you will help ensure buildings are safe, compliant and maintained to a high standard while supporting operational efficiency and excellent service delivery. This is an excellent opportunity for someone with facilities or property management experience who is looking to develop their career within a dynamic and fast-paced environment. Key Responsibilities Support the Regional Facilities Manager in managing facilities operations across multiple sites. Assist with the coordination of planned preventative maintenance (PPM) and reactive maintenance activities. Liaise with contractors, suppliers, and service providers to ensure work is completed safely, on time, and within budget. Conduct site inspections and audits to ensure compliance with health & safety regulations and company standards. Help manage facilities budgets, purchase orders, and invoices. Respond to facilities-related issues and ensure prompt resolution. Assist with contractor performance management and service reviews. Support health & safety compliance, including risk assessments and incident reporting. Maintain accurate facilities records, documentation, and compliance logs. Provide support during projects such as refurbishments, relocations, and new site setups. Skills & Experience Previous experience in facilities management, property management or building operations . Knowledge of health & safety and building compliance requirements . Strong organisational and problem-solving skills. Ability to manage multiple priorities across different sites. Excellent communication and stakeholder management skills. Proficiency in Microsoft Office and facilities management systems (preferred). Full UK driving licence Desirable Qualifications IWFM (Institute of Workplace and Facilities Management) qualification or working towards it. NEBOSH or IOSH health & safety certification. Experience working with service contracts and supplier management. What We Offer Competitive salary and benefits package. Opportunities for professional development and training. Supportive team environment with career progression opportunities. Exposure to a diverse portfolio of sites and facilities projects.
Mar 10, 2026
Full time
Job Role - Assistant Regional Facilities Manager Location - Milton Keynes and Hertfordshire Salary - £45,000 + Car Allowance Job Type - Permanent About the Role Our client is seeking a proactive and organised Assistant Regional Facilities Manager to support the delivery of high-quality facilities management services across a portfolio of sites within the region. Working closely with the Regional Facilities Manager, you will help ensure buildings are safe, compliant and maintained to a high standard while supporting operational efficiency and excellent service delivery. This is an excellent opportunity for someone with facilities or property management experience who is looking to develop their career within a dynamic and fast-paced environment. Key Responsibilities Support the Regional Facilities Manager in managing facilities operations across multiple sites. Assist with the coordination of planned preventative maintenance (PPM) and reactive maintenance activities. Liaise with contractors, suppliers, and service providers to ensure work is completed safely, on time, and within budget. Conduct site inspections and audits to ensure compliance with health & safety regulations and company standards. Help manage facilities budgets, purchase orders, and invoices. Respond to facilities-related issues and ensure prompt resolution. Assist with contractor performance management and service reviews. Support health & safety compliance, including risk assessments and incident reporting. Maintain accurate facilities records, documentation, and compliance logs. Provide support during projects such as refurbishments, relocations, and new site setups. Skills & Experience Previous experience in facilities management, property management or building operations . Knowledge of health & safety and building compliance requirements . Strong organisational and problem-solving skills. Ability to manage multiple priorities across different sites. Excellent communication and stakeholder management skills. Proficiency in Microsoft Office and facilities management systems (preferred). Full UK driving licence Desirable Qualifications IWFM (Institute of Workplace and Facilities Management) qualification or working towards it. NEBOSH or IOSH health & safety certification. Experience working with service contracts and supplier management. What We Offer Competitive salary and benefits package. Opportunities for professional development and training. Supportive team environment with career progression opportunities. Exposure to a diverse portfolio of sites and facilities projects.
Job Description Director of Operations - Embassy Suites by Hilton Birmingham (HOT0CB6V) Job Number: HOT0CB6V Work Locations Embassy Suites Birmingham 2300 Woodcrest Place Birmingham 35209 Position Summary The Director of Operations provides senior leadership for hotel operations with primary oversight of Front Office, Housekeeping, Guest Services, and Food & Beverage operations, including Embassy Suites' Made to Order Breakfast and Evening Reception. This role partners closely with the General Manager to ensure seamless hotel performance and serves as the primary operational leader during periods when executive oversight is required. The Director of Operations is responsible for driving guest satisfaction, operational excellence, financial performance, and team engagement through visible leadership, cross functional coordination, cross department collaboration, and disciplined execution. Key Responsibilities Hotel & Operational Leadership Provide senior operational leadership across the hotel, ensuring continuity of operations and consistent decision making. Direct and coordinate the activities of key guest facing departments to deliver an outstanding guest experience. Serve as the escalation point for complex guest, operational, and team member matters. Lead executive level initiatives, operational priorities, and special projects as assigned. Ensure full compliance with Hilton, Embassy Suites, ownership, and regulatory standards. Maintain strong communication with department leaders to align performance, expectations, and priorities. Own and drive the hotel's Stay Experience and Guest Experience initiatives, ensuring consistent execution across all departments and guest touchpoints throughout the arrival, stay, and departure journey in conjunction with Stay Score, drive the Hilton Customer Promise. Front Office & Rooms Operations Oversee all Front Office and guest services operations including check in/check out, room inventory, availability, and system utilization. Monitor all rooms related systems and procedures that impact the guest experience. Ensure reservation, housekeeping coordination, and room readiness standards are consistently met. Oversee VIP and group arrival processes, amenities, special requests, and service delivery. Review daily operational and financial reports, analyze trends, and implement corrective actions. Lead service recovery efforts to resolve guest concerns and protect brand loyalty. Drive upselling and revenue enhancement initiatives. Adopt and champion Hilton's Travel with Purpose platform, ensuring responsible business practices, environmental stewardship, and community engagement are integrated into hotel operations and decision making. Housekeeping Operations Provide oversight and strategic direction for housekeeping operations in partnership with the Housekeeping Manager. Ensure cleanliness, service, and product quality standards are consistently achieved for guest rooms, public areas, restrooms, offices, and meeting/banquet spaces in accordance with federal, state, local, and company health, sanitation, and safety standards. Partner with the Housekeeping Manager to: Establish operational priorities and performance expectations. Support systems use and management. Participate in budgeting, forecasting, and inventory control. Ensure policy and procedure implementation and compliance. Review operational performance, productivity, guest feedback, and quality scores; provide guidance and corrective action as needed. Support the development of the housekeeping leadership team through coaching, mentoring, and performance management. Collaborate on recruitment, training, evaluations, recognition, and corrective action for housekeeping leadership roles. Ensure proper usage, storage, and labeling of chemicals and cleaning supplies through training oversight and compliance monitoring. Partner with Property Operations and other departments on rehabilitation, renovation, and capital improvement projects, ensuring minimal operational disruption. Food & Beverage Operations Provide operational oversight and leadership of Food & Beverage functions with emphasis on Made to Order Breakfast and Evening Reception. Ensure consistent food quality, service standards, and brand compliance. Manage labor, scheduling, inventory control, and expenses within approved budgets. Ensure compliance with health, safety, sanitation, and alcohol awareness standards. Conduct routine inspections of food and beverage operations. Utilize guest feedback and performance data to drive continuous improvement. Recruit, develop, and retain high performing team members and department leaders. Conduct performance evaluations, coaching, recognition, and corrective action as appropriate. Promote collaboration, accountability, and a positive work environment. Ensure completion and documentation of all required Hilton and brand training programs. Lead by example through visible, hands on operational involvement. Financial & Performance Accountability Support hotel financial performance through effective labor management, cost control, and operational efficiency. Participate in budgeting, forecasting, and performance review processes. Analyze operational data to identify trends, risks, and opportunities for improvement. Partner with department leaders to achieve guest satisfaction, quality, and profitability goals. Analyze monthly statement of operations and prepare written comments regarding the monthly statement of operations for the General Manager's review. Monitor and analyze guest experience data, satisfaction scores, and Stay Experience metrics; partner with department leaders to implement targeted improvement plans. Partner with department leaders to support sustainability initiatives, waste reduction, energy efficiency, and community engagement efforts aligned with Travel with Purpose goals. Qualifications 3-5+ years of progressive hotel leadership experience in a full service environment. Strong background in Front Office operations with demonstrated Food & Beverage leadership experience. Prior Hilton or Embassy Suites experience preferred. Proven ability to manage multiple departments and lead through complexity. Strong communication, leadership, and problem solving skills. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Schedule Full time Brand: Embassy Suites by Hilton Job Guest Services, Operations, and Front Office
Mar 10, 2026
Full time
Job Description Director of Operations - Embassy Suites by Hilton Birmingham (HOT0CB6V) Job Number: HOT0CB6V Work Locations Embassy Suites Birmingham 2300 Woodcrest Place Birmingham 35209 Position Summary The Director of Operations provides senior leadership for hotel operations with primary oversight of Front Office, Housekeeping, Guest Services, and Food & Beverage operations, including Embassy Suites' Made to Order Breakfast and Evening Reception. This role partners closely with the General Manager to ensure seamless hotel performance and serves as the primary operational leader during periods when executive oversight is required. The Director of Operations is responsible for driving guest satisfaction, operational excellence, financial performance, and team engagement through visible leadership, cross functional coordination, cross department collaboration, and disciplined execution. Key Responsibilities Hotel & Operational Leadership Provide senior operational leadership across the hotel, ensuring continuity of operations and consistent decision making. Direct and coordinate the activities of key guest facing departments to deliver an outstanding guest experience. Serve as the escalation point for complex guest, operational, and team member matters. Lead executive level initiatives, operational priorities, and special projects as assigned. Ensure full compliance with Hilton, Embassy Suites, ownership, and regulatory standards. Maintain strong communication with department leaders to align performance, expectations, and priorities. Own and drive the hotel's Stay Experience and Guest Experience initiatives, ensuring consistent execution across all departments and guest touchpoints throughout the arrival, stay, and departure journey in conjunction with Stay Score, drive the Hilton Customer Promise. Front Office & Rooms Operations Oversee all Front Office and guest services operations including check in/check out, room inventory, availability, and system utilization. Monitor all rooms related systems and procedures that impact the guest experience. Ensure reservation, housekeeping coordination, and room readiness standards are consistently met. Oversee VIP and group arrival processes, amenities, special requests, and service delivery. Review daily operational and financial reports, analyze trends, and implement corrective actions. Lead service recovery efforts to resolve guest concerns and protect brand loyalty. Drive upselling and revenue enhancement initiatives. Adopt and champion Hilton's Travel with Purpose platform, ensuring responsible business practices, environmental stewardship, and community engagement are integrated into hotel operations and decision making. Housekeeping Operations Provide oversight and strategic direction for housekeeping operations in partnership with the Housekeeping Manager. Ensure cleanliness, service, and product quality standards are consistently achieved for guest rooms, public areas, restrooms, offices, and meeting/banquet spaces in accordance with federal, state, local, and company health, sanitation, and safety standards. Partner with the Housekeeping Manager to: Establish operational priorities and performance expectations. Support systems use and management. Participate in budgeting, forecasting, and inventory control. Ensure policy and procedure implementation and compliance. Review operational performance, productivity, guest feedback, and quality scores; provide guidance and corrective action as needed. Support the development of the housekeeping leadership team through coaching, mentoring, and performance management. Collaborate on recruitment, training, evaluations, recognition, and corrective action for housekeeping leadership roles. Ensure proper usage, storage, and labeling of chemicals and cleaning supplies through training oversight and compliance monitoring. Partner with Property Operations and other departments on rehabilitation, renovation, and capital improvement projects, ensuring minimal operational disruption. Food & Beverage Operations Provide operational oversight and leadership of Food & Beverage functions with emphasis on Made to Order Breakfast and Evening Reception. Ensure consistent food quality, service standards, and brand compliance. Manage labor, scheduling, inventory control, and expenses within approved budgets. Ensure compliance with health, safety, sanitation, and alcohol awareness standards. Conduct routine inspections of food and beverage operations. Utilize guest feedback and performance data to drive continuous improvement. Recruit, develop, and retain high performing team members and department leaders. Conduct performance evaluations, coaching, recognition, and corrective action as appropriate. Promote collaboration, accountability, and a positive work environment. Ensure completion and documentation of all required Hilton and brand training programs. Lead by example through visible, hands on operational involvement. Financial & Performance Accountability Support hotel financial performance through effective labor management, cost control, and operational efficiency. Participate in budgeting, forecasting, and performance review processes. Analyze operational data to identify trends, risks, and opportunities for improvement. Partner with department leaders to achieve guest satisfaction, quality, and profitability goals. Analyze monthly statement of operations and prepare written comments regarding the monthly statement of operations for the General Manager's review. Monitor and analyze guest experience data, satisfaction scores, and Stay Experience metrics; partner with department leaders to implement targeted improvement plans. Partner with department leaders to support sustainability initiatives, waste reduction, energy efficiency, and community engagement efforts aligned with Travel with Purpose goals. Qualifications 3-5+ years of progressive hotel leadership experience in a full service environment. Strong background in Front Office operations with demonstrated Food & Beverage leadership experience. Prior Hilton or Embassy Suites experience preferred. Proven ability to manage multiple departments and lead through complexity. Strong communication, leadership, and problem solving skills. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Schedule Full time Brand: Embassy Suites by Hilton Job Guest Services, Operations, and Front Office
Working pattern: Monday - Thursday 08:00 - 16:00, Friday 08:30 - 15:30 - 37 hours per week, onsite. Draken believes in fair reward and recognition for our employees. As such, we offer competitive salaries and a comprehensive benefits package including up to 12% matching pension contributions, bonus incentives, discounted PMI, electric car scheme, tech vouchers, wellbeing programmes and much more. The Role Draken is a leader in the provision of Electronic Warfare and Red Air Aggressor Training, dedicated to delivering innovative solutions and high-quality products to our customers. We value strategic thinking, collaboration, and continuous improvement in our operations. The Procurement Manager will play a critical role in supporting the Red Force programme by developing and executing effective procurement strategies across systems and integration of subsystems and deployable service solutions. This role is responsible for managing key supplier relationships, leading commercial and contractual activities, and ensuring robust, compliant routes-to-supply that meet programme, cost, quality, and schedule objectives. With a proven track record in manufacturing procurement, the role holder will bring strong procurement judgement, contract management expertise, and an ability to operate in a regulated, technically demanding environment. Working closely with the Technology Team, Programmes, and other functional stakeholders, the Procurement Manager will provide strategic procurement leadership throughout the full lifecycle-from bid and source selection through contract award and in-service support-while actively managing risk, performance, and total cost of ownership. Key Responsibilities Strategic Procurement Leadership Develop and implement procurement strategies aligned to business and programme objectives. Analyse supply markets to identify opportunities, risks, and innovative sourcing approaches. Partner with cross-functional teams to understand technical requirements and programme needs. Assess supplier capability and resilience, ensuring alignment with engineering standards. Build and maintain effective supplier relationships to drive performance and minimise risk. Project & Lifecycle Support Lead procurement activity for major bids, ensuring timely, compliant, and cost-effective outcomes. Support lifecycle milestones (including PDR/CDR) and contribute to bid/no-bid decisions. Commercial & Contract Management Lead commercial negotiations for complex, high-value agreements. Draft, review, and manage contracts through governance processes. Apply strong understanding of contractual risk, IP considerations, and compliance standards. Risk, Governance & Performance Ensure adherence to procurement governance, policies, and ethical sourcing practices. Identify and mitigate supply chain risks, including long-lead and constrained materials. Develop KPIs, report procurement performance, and capture validated savings. What You'll Bring Proven experience delivering procurement strategies within complex manufacturing or operational environments. Strong commercial judgement across cost, risk, quality, and schedule. Experience handling complex commercial and contractual negotiations. Excellent understanding of contractual risks, remedies, and intellectual property considerations. Proven supplier selection, assessment, and performance management capability. Strong analytical skills with experience using ERP systems and supplier data platforms (e.g. JOSCAR). Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Commitment to best practice, professional standards, and continuous improvement within procurement. CIPS or other relevant procurement/supply chain qualifications (desirable). Our employee values Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all. At all our sites internationally, every member of the Draken Europe team is accountable to ensure that we are all treated fairly and with respect. We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who met the criteria in our job specifications. In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required. About Us Whether it is adversarial support, electronic attack or customised rotary-wing training, we offer the most accurate and advanced readiness training in the industry. Our vast, differentiated fleet, cutting edge hardware and experienced instructors are engaged to help your mission take off. Being ready is not only a matter of when. But where. We provide services in the UK, US and across the NATO countries. Making sure that our allies can manoeuvre around defeat and prepare to prevail.
Mar 10, 2026
Full time
Working pattern: Monday - Thursday 08:00 - 16:00, Friday 08:30 - 15:30 - 37 hours per week, onsite. Draken believes in fair reward and recognition for our employees. As such, we offer competitive salaries and a comprehensive benefits package including up to 12% matching pension contributions, bonus incentives, discounted PMI, electric car scheme, tech vouchers, wellbeing programmes and much more. The Role Draken is a leader in the provision of Electronic Warfare and Red Air Aggressor Training, dedicated to delivering innovative solutions and high-quality products to our customers. We value strategic thinking, collaboration, and continuous improvement in our operations. The Procurement Manager will play a critical role in supporting the Red Force programme by developing and executing effective procurement strategies across systems and integration of subsystems and deployable service solutions. This role is responsible for managing key supplier relationships, leading commercial and contractual activities, and ensuring robust, compliant routes-to-supply that meet programme, cost, quality, and schedule objectives. With a proven track record in manufacturing procurement, the role holder will bring strong procurement judgement, contract management expertise, and an ability to operate in a regulated, technically demanding environment. Working closely with the Technology Team, Programmes, and other functional stakeholders, the Procurement Manager will provide strategic procurement leadership throughout the full lifecycle-from bid and source selection through contract award and in-service support-while actively managing risk, performance, and total cost of ownership. Key Responsibilities Strategic Procurement Leadership Develop and implement procurement strategies aligned to business and programme objectives. Analyse supply markets to identify opportunities, risks, and innovative sourcing approaches. Partner with cross-functional teams to understand technical requirements and programme needs. Assess supplier capability and resilience, ensuring alignment with engineering standards. Build and maintain effective supplier relationships to drive performance and minimise risk. Project & Lifecycle Support Lead procurement activity for major bids, ensuring timely, compliant, and cost-effective outcomes. Support lifecycle milestones (including PDR/CDR) and contribute to bid/no-bid decisions. Commercial & Contract Management Lead commercial negotiations for complex, high-value agreements. Draft, review, and manage contracts through governance processes. Apply strong understanding of contractual risk, IP considerations, and compliance standards. Risk, Governance & Performance Ensure adherence to procurement governance, policies, and ethical sourcing practices. Identify and mitigate supply chain risks, including long-lead and constrained materials. Develop KPIs, report procurement performance, and capture validated savings. What You'll Bring Proven experience delivering procurement strategies within complex manufacturing or operational environments. Strong commercial judgement across cost, risk, quality, and schedule. Experience handling complex commercial and contractual negotiations. Excellent understanding of contractual risks, remedies, and intellectual property considerations. Proven supplier selection, assessment, and performance management capability. Strong analytical skills with experience using ERP systems and supplier data platforms (e.g. JOSCAR). Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Commitment to best practice, professional standards, and continuous improvement within procurement. CIPS or other relevant procurement/supply chain qualifications (desirable). Our employee values Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all. At all our sites internationally, every member of the Draken Europe team is accountable to ensure that we are all treated fairly and with respect. We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who met the criteria in our job specifications. In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required. About Us Whether it is adversarial support, electronic attack or customised rotary-wing training, we offer the most accurate and advanced readiness training in the industry. Our vast, differentiated fleet, cutting edge hardware and experienced instructors are engaged to help your mission take off. Being ready is not only a matter of when. But where. We provide services in the UK, US and across the NATO countries. Making sure that our allies can manoeuvre around defeat and prepare to prevail.
We're looking for an experienced Supply Chain Compliance Manager to lead our Compliance Team and ensure all consultants, subcontractors, and suppliers meet the highest standards of competence, governance and statutory compliance. This is a pivotal leadership role within our supply chain systems function, supporting the delivery of wider compliance strategy across construction and framework operations. Client Details This is an opportunity to join a well-established organisation in the property industry. The company operates on a large scale and is committed to maintaining high standards and compliance across its operations. Description Lead, manage, coach, and mentor the Supply Chain Compliance Team (5x Coordinators) to ensure high performance, accuracy, and consistency. Oversee the onboarding and pre-qualification of all consultants, subcontractors, and suppliers. Ensure all supply chain partners are verified as competent, meeting our standards and all current legal, regulatory, and H&S requirements. Maintain and continuously improve the supply chain database and associated compliance records. Provide specialist analysis and judgement when reviewing technical documentation, insurances, accreditations, RAMS, and statutory evidence. Support the delivery of our compliance strategy, which sits under the Supply Chain Systems function. Liaise with operational, SHEQ, and commercial teams to ensure only fully compliant partners are utilised across projects and frameworks. Identify risks or gaps within supply chain compliance and implement appropriate corrective actions or escalation. Contribute to internal audits, external accreditations, and supply chain performance reviews. Profile A successful Supply Chain Compliance Manager should have: Strong experience in a construction, compliance, procurement, or supply chain governance role. Proven ability to lead teams, manage workloads, delegate effectively, and drive performance. High-level analytical skills with the ability to interpret complex compliance information. Strong understanding of construction-related competency frameworks, accreditations, and legal requirements. Methodical, organised, and confident in making sound, evidence-based decisions. Excellent communicator able to influence internal teams and external partners. Job Offer Competitive salary between 45,000 and 50,000 per annum. Permanent position with stability and growth potential. Opportunity to work within a large organisation in the property industry. Comprehensive benefits package to support your professional and personal needs. Collaborative and professional working environment in Horsham. If you are ready to take the next step in your career as a Supply Chain Compliance Manager, we encourage you to apply today!
Mar 10, 2026
Full time
We're looking for an experienced Supply Chain Compliance Manager to lead our Compliance Team and ensure all consultants, subcontractors, and suppliers meet the highest standards of competence, governance and statutory compliance. This is a pivotal leadership role within our supply chain systems function, supporting the delivery of wider compliance strategy across construction and framework operations. Client Details This is an opportunity to join a well-established organisation in the property industry. The company operates on a large scale and is committed to maintaining high standards and compliance across its operations. Description Lead, manage, coach, and mentor the Supply Chain Compliance Team (5x Coordinators) to ensure high performance, accuracy, and consistency. Oversee the onboarding and pre-qualification of all consultants, subcontractors, and suppliers. Ensure all supply chain partners are verified as competent, meeting our standards and all current legal, regulatory, and H&S requirements. Maintain and continuously improve the supply chain database and associated compliance records. Provide specialist analysis and judgement when reviewing technical documentation, insurances, accreditations, RAMS, and statutory evidence. Support the delivery of our compliance strategy, which sits under the Supply Chain Systems function. Liaise with operational, SHEQ, and commercial teams to ensure only fully compliant partners are utilised across projects and frameworks. Identify risks or gaps within supply chain compliance and implement appropriate corrective actions or escalation. Contribute to internal audits, external accreditations, and supply chain performance reviews. Profile A successful Supply Chain Compliance Manager should have: Strong experience in a construction, compliance, procurement, or supply chain governance role. Proven ability to lead teams, manage workloads, delegate effectively, and drive performance. High-level analytical skills with the ability to interpret complex compliance information. Strong understanding of construction-related competency frameworks, accreditations, and legal requirements. Methodical, organised, and confident in making sound, evidence-based decisions. Excellent communicator able to influence internal teams and external partners. Job Offer Competitive salary between 45,000 and 50,000 per annum. Permanent position with stability and growth potential. Opportunity to work within a large organisation in the property industry. Comprehensive benefits package to support your professional and personal needs. Collaborative and professional working environment in Horsham. If you are ready to take the next step in your career as a Supply Chain Compliance Manager, we encourage you to apply today!
Overview Cobalt is supporting a well-established residential property owner and operator with the appointment of a Senior Block Manager to lead block management operations across a complex residential and mixed-use portfolio in London. This is the most senior operational block management role beneath the Director, offering genuine influence over standards, people and performance. The organisation Our client is a large-scale residential landlord with a long-term approach to asset ownership and management. Block management is viewed as a core operational discipline, with a strong focus on safety, governance and customer experience. The business encourages collaboration, structured decision-making and continuous improvement across its estates. The role and responsibilities As Senior Block Manager, you will hold overarching responsibility for the operational delivery of block management across your portfolio, while setting standards and direction for the wider team. Key responsibilities include: Taking full accountability for block management performance across an allocated residential and mixed-use portfolio. Acting as the senior operational lead for block management, supporting the Director in delivering consistent and compliant outcomes. Line managing a Block Manager and Property Officers, with responsibility for performance, development and capability. Setting clear expectations and embedding best practice across health and safety, fire safety and building safety compliance. Leading the preparation, management and monitoring of service charge budgets and accounts. Overseeing external managing agents, consultants and contractors. Managing complex leaseholder matters, including meetings and formal correspondence. Leading Section 20 consultations, dispensation requests and licence to alter processes. Providing senior oversight of major works projects where required. Undertaking regular inspections and ensuring appropriate remedial actions are progressed. Contributing to wider operational and procedural improvements across the block management function. The Senior Block Manager reports directly into the Director of Building Safety and Block Management and plays a visible role in shaping how block management is delivered across the business. Skills and experience required We are keen to speak with candidates who combine strong technical knowledge with confident, thoughtful leadership. You will need to demonstrate: Working knowledge of residential leasehold property management at a senior operational level. Strong understanding of landlord and tenant legislation, health and safety, fire safety and building safety requirements. Experience managing service charge budgets, contractors and professional advisers. Proven experience line managing block or property management professionals. Confidence engaging with senior internal stakeholders and leaseholders. Working knowledge of Microsoft Excel and Word. Practical understanding of building fabric, maintenance and refurbishment works. Why apply? This Senior Block Manager role offers senior-level responsibility, visibility and influence within a structured organisation that values high standards and long-term thinking. Interviews are already being scheduled, so early applications are encouraged. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Mar 09, 2026
Full time
Overview Cobalt is supporting a well-established residential property owner and operator with the appointment of a Senior Block Manager to lead block management operations across a complex residential and mixed-use portfolio in London. This is the most senior operational block management role beneath the Director, offering genuine influence over standards, people and performance. The organisation Our client is a large-scale residential landlord with a long-term approach to asset ownership and management. Block management is viewed as a core operational discipline, with a strong focus on safety, governance and customer experience. The business encourages collaboration, structured decision-making and continuous improvement across its estates. The role and responsibilities As Senior Block Manager, you will hold overarching responsibility for the operational delivery of block management across your portfolio, while setting standards and direction for the wider team. Key responsibilities include: Taking full accountability for block management performance across an allocated residential and mixed-use portfolio. Acting as the senior operational lead for block management, supporting the Director in delivering consistent and compliant outcomes. Line managing a Block Manager and Property Officers, with responsibility for performance, development and capability. Setting clear expectations and embedding best practice across health and safety, fire safety and building safety compliance. Leading the preparation, management and monitoring of service charge budgets and accounts. Overseeing external managing agents, consultants and contractors. Managing complex leaseholder matters, including meetings and formal correspondence. Leading Section 20 consultations, dispensation requests and licence to alter processes. Providing senior oversight of major works projects where required. Undertaking regular inspections and ensuring appropriate remedial actions are progressed. Contributing to wider operational and procedural improvements across the block management function. The Senior Block Manager reports directly into the Director of Building Safety and Block Management and plays a visible role in shaping how block management is delivered across the business. Skills and experience required We are keen to speak with candidates who combine strong technical knowledge with confident, thoughtful leadership. You will need to demonstrate: Working knowledge of residential leasehold property management at a senior operational level. Strong understanding of landlord and tenant legislation, health and safety, fire safety and building safety requirements. Experience managing service charge budgets, contractors and professional advisers. Proven experience line managing block or property management professionals. Confidence engaging with senior internal stakeholders and leaseholders. Working knowledge of Microsoft Excel and Word. Practical understanding of building fabric, maintenance and refurbishment works. Why apply? This Senior Block Manager role offers senior-level responsibility, visibility and influence within a structured organisation that values high standards and long-term thinking. Interviews are already being scheduled, so early applications are encouraged. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Property Manager Block Property Manager - Leading Employer - Hybrid working - Rainham, Essex Are you a proven Block Manager looking for a new and exciting challenge with a leading employer? Are you looking for employment with an employer of choice that offers clear progression in addition to outstanding reward? Are you looking for an employer with structure, direction and that is passionate about its colleagues and customers? Are you looking for an interesting portfolio (small portfolio / high end interesting buildings!) Our leading Property client is recruiting for a new Block Property Manager to join the business on a permanent basis. Working as part of a highly successful team and wider business support network, you will play a key role in making sure clients are happy and receive value for money. You will be working on some of the capitals prime buildings offering exposure to new technology, exciting projects A list clients. Hybrid working / Flexible options Excellent company and local offices NEG 33k to 40k basic + excellent benefits + Bonus scheme Structured training and progression Regular reviews - pay reviews, promotions and more as you develop and progress Duties include Manage portfolio in accordance with regulations Dealing with client enquiries both via phone and email and taking the appropriate actions Attending client meetings and regular site visits Overseeing site staff operations Overseeing contractors performance and any maintenance issues Preparing and monitoring budgets Overseeing building compliance management Overseeing Section 20 Processes Coordinating operations and back office Teams to ensure your buildings remain in top form Working with internal departments to ensure your building remain clean, save and pleasant for residents Experience Needed: TPI qualification and/or demonstrable post qualification experience Good understanding of Residential Property Management and current legislation Well-developed interpersonal and oral communications skills. Interpersonal skills and customer focused Ability to work on own initiative Good literacy and numerical skills Diplomacy Ability to prioritise workload and work under pressure Team Player Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 09, 2026
Full time
Property Manager Block Property Manager - Leading Employer - Hybrid working - Rainham, Essex Are you a proven Block Manager looking for a new and exciting challenge with a leading employer? Are you looking for employment with an employer of choice that offers clear progression in addition to outstanding reward? Are you looking for an employer with structure, direction and that is passionate about its colleagues and customers? Are you looking for an interesting portfolio (small portfolio / high end interesting buildings!) Our leading Property client is recruiting for a new Block Property Manager to join the business on a permanent basis. Working as part of a highly successful team and wider business support network, you will play a key role in making sure clients are happy and receive value for money. You will be working on some of the capitals prime buildings offering exposure to new technology, exciting projects A list clients. Hybrid working / Flexible options Excellent company and local offices NEG 33k to 40k basic + excellent benefits + Bonus scheme Structured training and progression Regular reviews - pay reviews, promotions and more as you develop and progress Duties include Manage portfolio in accordance with regulations Dealing with client enquiries both via phone and email and taking the appropriate actions Attending client meetings and regular site visits Overseeing site staff operations Overseeing contractors performance and any maintenance issues Preparing and monitoring budgets Overseeing building compliance management Overseeing Section 20 Processes Coordinating operations and back office Teams to ensure your buildings remain in top form Working with internal departments to ensure your building remain clean, save and pleasant for residents Experience Needed: TPI qualification and/or demonstrable post qualification experience Good understanding of Residential Property Management and current legislation Well-developed interpersonal and oral communications skills. Interpersonal skills and customer focused Ability to work on own initiative Good literacy and numerical skills Diplomacy Ability to prioritise workload and work under pressure Team Player Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role We're on the lookout for a proactive and experienced Facilities Management Property Manager to take the lead in managing daily operations and facilities for our properties. In this role, you'll be responsible for ensuring that all systems are running smoothly-from mechanical and electrical to building safety and cleanliness. You'll also guide your team to deliver top-tier maintenance services while keeping costs in check. If you're someone who thrives on responsibility, enjoys leading people, and has a strong grasp of building operations, this role is an exciting opportunity to make a meaningful impact. What You Will Be Doing Lead the day-to-day operations of building and facilities management services, ensuring everything runs efficiently and safely. Plan and coordinate preventive, routine, and ad-hoc maintenance works for building systems and equipment. Supervise contractors and ensure maintenance works meet safety, quality, and contract standards. Conduct regular building audits and inspections to ensure compliance with statutory regulations and internal quality programs. Ensure all new installation works meet building codes and regulatory requirements. Handle feedback and complaints from tenants and stakeholders, ensuring timely follow-up and resolution. Prepare monthly reports for management and clients on building operations and maintenance status. Manage building risk and implement safety and emergency protocols, including security measures. Drive energy-saving and sustainability initiatives to help reduce operating costs. Monitor maintenance budgets and ensure timely payments to contractors and service providers in accordance with cash flow projections. What We're Looking For Someone Who's Hold a Degree in Facilities Management, Building, Real Estate, or Mechanical/Electrical Engineering, with at least 5 years of experience in building or facilities management. Have strong knowledge of M&E systems, car park operations, and is conversant with relevant codes of practice and regulations. Bring strong leadership and communication skills to manage teams and engage with stakeholders effectively. Highly preferred someone who possess relevant professional certifications such as FSM, Green Mark, ZWM, WEM, SIFMA Tier 1-4, IFMA, or SCEM. Well-organized, meticulous, and capable of managing multiple moving parts while staying on top of compliance and operational standards. Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Mar 09, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role We're on the lookout for a proactive and experienced Facilities Management Property Manager to take the lead in managing daily operations and facilities for our properties. In this role, you'll be responsible for ensuring that all systems are running smoothly-from mechanical and electrical to building safety and cleanliness. You'll also guide your team to deliver top-tier maintenance services while keeping costs in check. If you're someone who thrives on responsibility, enjoys leading people, and has a strong grasp of building operations, this role is an exciting opportunity to make a meaningful impact. What You Will Be Doing Lead the day-to-day operations of building and facilities management services, ensuring everything runs efficiently and safely. Plan and coordinate preventive, routine, and ad-hoc maintenance works for building systems and equipment. Supervise contractors and ensure maintenance works meet safety, quality, and contract standards. Conduct regular building audits and inspections to ensure compliance with statutory regulations and internal quality programs. Ensure all new installation works meet building codes and regulatory requirements. Handle feedback and complaints from tenants and stakeholders, ensuring timely follow-up and resolution. Prepare monthly reports for management and clients on building operations and maintenance status. Manage building risk and implement safety and emergency protocols, including security measures. Drive energy-saving and sustainability initiatives to help reduce operating costs. Monitor maintenance budgets and ensure timely payments to contractors and service providers in accordance with cash flow projections. What We're Looking For Someone Who's Hold a Degree in Facilities Management, Building, Real Estate, or Mechanical/Electrical Engineering, with at least 5 years of experience in building or facilities management. Have strong knowledge of M&E systems, car park operations, and is conversant with relevant codes of practice and regulations. Bring strong leadership and communication skills to manage teams and engage with stakeholders effectively. Highly preferred someone who possess relevant professional certifications such as FSM, Green Mark, ZWM, WEM, SIFMA Tier 1-4, IFMA, or SCEM. Well-organized, meticulous, and capable of managing multiple moving parts while staying on top of compliance and operational standards. Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Overview Purpose: The Senior Group Coordinator, Real Estate & Facilities, supports the Group Director in both the operational management and strategic development of the Group's property portfolio. This dual-focused role combines strong facilities management oversight with real estate project support, ensuring all workplaces operate safely, efficiently, and in line with the Group's long term strategy. The role provides direct leadership to Office Managers and Site Coordinators, ensuring consistent workplace standards, clear communication, and effective day to day execution across all locations. It oversees hard and soft FM delivery, M&E performance, Health & Safety compliance, statutory obligations, and maintenance activities, safeguarding high operational and compliance standards. Alongside operational duties, the role supports strategic real estate initiatives including portfolio optimisation, space utilisation, workplace moves and transformations, cost and vendor analysis, and the production of high quality presentations and reports. Acting as the link between strategic property planning and daily facilities execution, the Senior Group Coordinator contributes to the ongoing improvement and optimisation of the Group's workplace and real estate footprint. Key Responsibilities Conduct regular inspections of office sites to assess maintenance needs, facilities standards, and compliance. Coordinate minor repairs, planned maintenance schedules, and contractor visits, ensuring timely resolution of issues. Support onboarding of new sites, including initial inspections, setup logistics, and mobilisation of facilities services. Assist with office moves, refits, reconfigurations, and space planning projects across the Group. Maintain Health & Safety documentation and ensure annual risk assessments, statutory tests, and compliance activities are completed. Track and report incidents; support the Group-wide Health & Safety programme in collaboration with Office Managers and Site Coordinators. Ensure fire safety, first aid, emergency procedures, and evacuation protocols are implemented, updated, and reviewed regularly. Monitor waste management and recycling compliance, identifying opportunities for improvement across all sites. Identify opportunities for sustainability enhancements and report findings to the Group Real Estate Director. Support the implementation of energy efficient practices, responsible procurement, and sustainability initiatives. Act as the primary point of contact for local contractors, suppliers, and service partners, ensuring strong working relationships. Assist in managing service-level agreements, contractor performance reviews, and alignment of contracts across sites to ensure cost efficiency. Maintain property management platforms (e.g., WebTerrier) with key lease dates, updates, documents, and portfolio information. Produce monthly management information and dashboards on facilities performance, site compliance, and operational issues. Attend property management meetings and support coordination across internal departments and external stakeholders. Implement and manage nationwide facilities management software to monitor compliance, maintenance, and performance across all locations. Provide leadership and day to day support to Office Managers and Site Coordinators, ensuring consistent workplace standards and effective communication. Conduct regular check ins and operational reviews with site based staff, supporting development and alignment with Group policies. Support strategic real estate initiatives, including space utilisation analysis, consolidation reviews, and portfolio optimisation. Assist in preparing high quality presentations, papers, and strategic reports for senior leadership, using strong PowerPoint and Excel skills. Create and maintain real estate and facilities dashboards, analysing trends, risks, and opportunities for improvement. Support procurement activity, including tender preparation, contractor benchmarking, and cost-efficiency reviews. Assist with OPEX and CAPEX budget tracking, invoice processing, and providing cost analysis for decision-making. Coordinate implementation of workplace policies, procedures, and Group-wide standards to ensure a consistent service experience. Maintain the property risk register and support business continuity and emergency planning activities. Ensure consistently high standards of reception, front-of-house services, and overall workplace experience across all offices. About You Skills & Experience: Strong facilities management knowledge, including H&S compliance, fire safety, M&E coordination, and contractor oversight. Proven experience supporting multi site workplace operations, with the ability to lead and coordinate Office Managers and Site Coordinators. High proficiency in Microsoft Office - particularly Excel (data analysis, dashboards) and PowerPoint (senior level presentations). Excellent communication, organisation, and stakeholder management skills, with experience working across departments and with external partners. Experience managing FM systems, CAFM platforms, or property databases, with strong attention to detail and data accuracy. Demonstrated ability to support real estate or workplace projects (moves, refits, space planning, portfolio analysis). Personal Attributes: Proactive and self motivated, with the ability to anticipate needs, take initiative, and drive tasks forward without waiting for direction. Highly detail oriented, delivering work with accuracy, consistency, and a strong commitment to maintaining compliance and operational excellence. Collaborative and adaptable, able to work effectively both independently and as part of a cross functional team, supporting colleagues across multiple sites. Strong problem solver, capable of assessing issues quickly, proposing practical solutions, and adjusting approach in fast moving or changing environments. Calm, professional, and resilient, able to manage competing priorities, maintain composure under pressure, and build trusted relationships at all levels. IT Skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with facilities management and compliance software. Travel Requirements Willingness to travel between sites as required. Qualifications IOSH Managing Safely (or willingness to obtain). Strong proficiency in Microsoft Office, especially Excel and PowerPoint. Experience using CAFM/FM systems or property management platforms. Reporting Line Reports to: Real Estate & Strategic Initiatives - Group Director Manages: Office Managers, Site Coordinators, and External Contractors
Mar 09, 2026
Full time
Overview Purpose: The Senior Group Coordinator, Real Estate & Facilities, supports the Group Director in both the operational management and strategic development of the Group's property portfolio. This dual-focused role combines strong facilities management oversight with real estate project support, ensuring all workplaces operate safely, efficiently, and in line with the Group's long term strategy. The role provides direct leadership to Office Managers and Site Coordinators, ensuring consistent workplace standards, clear communication, and effective day to day execution across all locations. It oversees hard and soft FM delivery, M&E performance, Health & Safety compliance, statutory obligations, and maintenance activities, safeguarding high operational and compliance standards. Alongside operational duties, the role supports strategic real estate initiatives including portfolio optimisation, space utilisation, workplace moves and transformations, cost and vendor analysis, and the production of high quality presentations and reports. Acting as the link between strategic property planning and daily facilities execution, the Senior Group Coordinator contributes to the ongoing improvement and optimisation of the Group's workplace and real estate footprint. Key Responsibilities Conduct regular inspections of office sites to assess maintenance needs, facilities standards, and compliance. Coordinate minor repairs, planned maintenance schedules, and contractor visits, ensuring timely resolution of issues. Support onboarding of new sites, including initial inspections, setup logistics, and mobilisation of facilities services. Assist with office moves, refits, reconfigurations, and space planning projects across the Group. Maintain Health & Safety documentation and ensure annual risk assessments, statutory tests, and compliance activities are completed. Track and report incidents; support the Group-wide Health & Safety programme in collaboration with Office Managers and Site Coordinators. Ensure fire safety, first aid, emergency procedures, and evacuation protocols are implemented, updated, and reviewed regularly. Monitor waste management and recycling compliance, identifying opportunities for improvement across all sites. Identify opportunities for sustainability enhancements and report findings to the Group Real Estate Director. Support the implementation of energy efficient practices, responsible procurement, and sustainability initiatives. Act as the primary point of contact for local contractors, suppliers, and service partners, ensuring strong working relationships. Assist in managing service-level agreements, contractor performance reviews, and alignment of contracts across sites to ensure cost efficiency. Maintain property management platforms (e.g., WebTerrier) with key lease dates, updates, documents, and portfolio information. Produce monthly management information and dashboards on facilities performance, site compliance, and operational issues. Attend property management meetings and support coordination across internal departments and external stakeholders. Implement and manage nationwide facilities management software to monitor compliance, maintenance, and performance across all locations. Provide leadership and day to day support to Office Managers and Site Coordinators, ensuring consistent workplace standards and effective communication. Conduct regular check ins and operational reviews with site based staff, supporting development and alignment with Group policies. Support strategic real estate initiatives, including space utilisation analysis, consolidation reviews, and portfolio optimisation. Assist in preparing high quality presentations, papers, and strategic reports for senior leadership, using strong PowerPoint and Excel skills. Create and maintain real estate and facilities dashboards, analysing trends, risks, and opportunities for improvement. Support procurement activity, including tender preparation, contractor benchmarking, and cost-efficiency reviews. Assist with OPEX and CAPEX budget tracking, invoice processing, and providing cost analysis for decision-making. Coordinate implementation of workplace policies, procedures, and Group-wide standards to ensure a consistent service experience. Maintain the property risk register and support business continuity and emergency planning activities. Ensure consistently high standards of reception, front-of-house services, and overall workplace experience across all offices. About You Skills & Experience: Strong facilities management knowledge, including H&S compliance, fire safety, M&E coordination, and contractor oversight. Proven experience supporting multi site workplace operations, with the ability to lead and coordinate Office Managers and Site Coordinators. High proficiency in Microsoft Office - particularly Excel (data analysis, dashboards) and PowerPoint (senior level presentations). Excellent communication, organisation, and stakeholder management skills, with experience working across departments and with external partners. Experience managing FM systems, CAFM platforms, or property databases, with strong attention to detail and data accuracy. Demonstrated ability to support real estate or workplace projects (moves, refits, space planning, portfolio analysis). Personal Attributes: Proactive and self motivated, with the ability to anticipate needs, take initiative, and drive tasks forward without waiting for direction. Highly detail oriented, delivering work with accuracy, consistency, and a strong commitment to maintaining compliance and operational excellence. Collaborative and adaptable, able to work effectively both independently and as part of a cross functional team, supporting colleagues across multiple sites. Strong problem solver, capable of assessing issues quickly, proposing practical solutions, and adjusting approach in fast moving or changing environments. Calm, professional, and resilient, able to manage competing priorities, maintain composure under pressure, and build trusted relationships at all levels. IT Skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with facilities management and compliance software. Travel Requirements Willingness to travel between sites as required. Qualifications IOSH Managing Safely (or willingness to obtain). Strong proficiency in Microsoft Office, especially Excel and PowerPoint. Experience using CAFM/FM systems or property management platforms. Reporting Line Reports to: Real Estate & Strategic Initiatives - Group Director Manages: Office Managers, Site Coordinators, and External Contractors
