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Get Staffed Online Recruitment Limited
General Manager
Get Staffed Online Recruitment Limited Liverpool, Merseyside
Lead an iconic, upscale hotel at the heart of Liverpool s world class waterfront event campus. Are you an inspirational hotel leader with the vision, commercial drive and ambition to elevate one of Liverpool s flagship hotels to even greater heights? The hotel part of the globally recognised brand and operated by our award winning client s event campus is seeking a dynamic, strategic and people focused General Manager to shape the next exciting chapter of their 4 star, 216 bedroom property. This is far from a steady state role. It s a high profile, high impact leadership opportunity where your decisions will directly influence guest experience, commercial performance, team culture and the hotel s prominent position within a thriving city hospitality scene. What You ll Lead As General Manager, you will drive: Exceptional guest experiences that keep the hotel front of mind for business, leisure and international travellers. Commercial performance and revenue growth, strengthening our client s position in a competitive market. Service excellence and brand reputation, ensuring every stay reflects the quality synonymous with the hotel. You ll also steer several upcoming strategic projects, including: Major refurbishments planned for 2026 and 2028. Capital investment initiatives. Innovative service enhancements that will elevate the guest journey even further. This is your opportunity to shape the future of a highly successful hotel. Who Our Client Is Looking For You are an experienced General Manager, or a senior hotel leader ready for that next step, ideally having a background in upscale or lifestyle hospitality. You combine operational excellence with sharp commercial acumen and have a track record of delivering strong financial, guest satisfaction and brand performance metrics. They re looking for someone who brings: Strategic leadership experience, including planning, budgeting and business growth. Outstanding people leadership, fostering a high performing, motivated and engaged team. Operational rigor, ensuring compliance, safety, governance and asset protection. Commercial edge, with the ability to identify revenue opportunities and drive sustained performance. A Role at the Heart of a Major Events Ecosystem You will work closely with the Chief Operating Officer, as well as brand partners, city stakeholders and executive leaders across the campus. Building strong client relationships within our client s vibrant events programme will be essential to your success. This is a rare opportunity to lead an established, respected, high performing hotel in one of the UK s most exciting visitor destinations, while shaping its evolution and driving its continued success. Please note, our client may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form with a covering letter as soon as possible. Closing Date: 2nd of April 2026 Interview Dates: These will be held between 7th and 17th of April 2026 Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Apr 03, 2026
Full time
Lead an iconic, upscale hotel at the heart of Liverpool s world class waterfront event campus. Are you an inspirational hotel leader with the vision, commercial drive and ambition to elevate one of Liverpool s flagship hotels to even greater heights? The hotel part of the globally recognised brand and operated by our award winning client s event campus is seeking a dynamic, strategic and people focused General Manager to shape the next exciting chapter of their 4 star, 216 bedroom property. This is far from a steady state role. It s a high profile, high impact leadership opportunity where your decisions will directly influence guest experience, commercial performance, team culture and the hotel s prominent position within a thriving city hospitality scene. What You ll Lead As General Manager, you will drive: Exceptional guest experiences that keep the hotel front of mind for business, leisure and international travellers. Commercial performance and revenue growth, strengthening our client s position in a competitive market. Service excellence and brand reputation, ensuring every stay reflects the quality synonymous with the hotel. You ll also steer several upcoming strategic projects, including: Major refurbishments planned for 2026 and 2028. Capital investment initiatives. Innovative service enhancements that will elevate the guest journey even further. This is your opportunity to shape the future of a highly successful hotel. Who Our Client Is Looking For You are an experienced General Manager, or a senior hotel leader ready for that next step, ideally having a background in upscale or lifestyle hospitality. You combine operational excellence with sharp commercial acumen and have a track record of delivering strong financial, guest satisfaction and brand performance metrics. They re looking for someone who brings: Strategic leadership experience, including planning, budgeting and business growth. Outstanding people leadership, fostering a high performing, motivated and engaged team. Operational rigor, ensuring compliance, safety, governance and asset protection. Commercial edge, with the ability to identify revenue opportunities and drive sustained performance. A Role at the Heart of a Major Events Ecosystem You will work closely with the Chief Operating Officer, as well as brand partners, city stakeholders and executive leaders across the campus. Building strong client relationships within our client s vibrant events programme will be essential to your success. This is a rare opportunity to lead an established, respected, high performing hotel in one of the UK s most exciting visitor destinations, while shaping its evolution and driving its continued success. Please note, our client may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form with a covering letter as soon as possible. Closing Date: 2nd of April 2026 Interview Dates: These will be held between 7th and 17th of April 2026 Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
The ACC Liverpool Group
General Manager - Pullman Hotel Liverpool
The ACC Liverpool Group Liverpool, Merseyside
Lead an iconic, upscale hotel at the heart of Liverpool's world class waterfront event campus. Are you an inspirational hotel leader with the vision, commercial drive and ambition to elevate one of Liverpool's flagship hotels to even greater heights The Pullman Liverpool - part of the globally recognised Accor brand and operated by the award winning ACC Liverpool event campus - is seeking a dynamic, strategic and people focused General Manager to shape the next exciting chapter of our 4 star, 216 bedroom property. This is far from a steady state role. It's a high profile, high impact leadership opportunity where your decisions will directly influence guest experience, commercial performance, team culture and the hotel's prominent position within a thriving city hospitality scene. What You'll Lead As General Manager, you will drive: Exceptional guest experiences that keep Pullman Liverpool front of mind for business, leisure and international travellers. Commercial performance and revenue growth, strengthening our position in a competitive market. Service excellence and brand reputation, ensuring every stay reflects the quality synonymous with Pullman. You'll also steer several upcoming strategic projects, including: Major refurbishments planned for 2026 and 2028. Capital investment initiatives. Innovative service enhancements that will elevate the guest journey even further. This is your opportunity to shape the future of a highly successful hotel backed by the scale, support and global recognition of Accor. Who We're Looking For You are an experienced General Manager, or a senior hotel leader ready for that next step, ideally having a background in upscale or lifestyle hospitality. You combine operational excellence with sharp commercial acumen and have a track record of delivering strong financial, guest satisfaction and brand performance metrics. We're looking for someone who brings: Strategic leadership experience, including planning, budgeting and business growth. Outstanding people leadership, fostering a high performing, motivated and engaged team. Operational rigor, ensuring compliance, safety, governance and asset protection. Commercial edge, with the ability to identify revenue opportunities and drive sustained performance. Experience with Accor brands is helpful but not essential. A Role at the Heart of a Major Events Ecosystem You will work closely with the Chief Operating Officer of ACC Liverpool, as well as brand partners, city stakeholders and executive leaders across the campus. Building strong client relationships within our vibrant events programme will be essential to your success. This is a rare opportunity to lead an established, respected, high performing hotel in one of the UK's most exciting visitor destinations, while shaping its evolution and driving its continued success. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form with a covering letter as soon as possible. Closing Date: 2nd of April 2026 Interview Dates: These will be held between 7th and 17th of April 2026 Equality, Diversity and Inclusion The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Apr 02, 2026
Full time
Lead an iconic, upscale hotel at the heart of Liverpool's world class waterfront event campus. Are you an inspirational hotel leader with the vision, commercial drive and ambition to elevate one of Liverpool's flagship hotels to even greater heights The Pullman Liverpool - part of the globally recognised Accor brand and operated by the award winning ACC Liverpool event campus - is seeking a dynamic, strategic and people focused General Manager to shape the next exciting chapter of our 4 star, 216 bedroom property. This is far from a steady state role. It's a high profile, high impact leadership opportunity where your decisions will directly influence guest experience, commercial performance, team culture and the hotel's prominent position within a thriving city hospitality scene. What You'll Lead As General Manager, you will drive: Exceptional guest experiences that keep Pullman Liverpool front of mind for business, leisure and international travellers. Commercial performance and revenue growth, strengthening our position in a competitive market. Service excellence and brand reputation, ensuring every stay reflects the quality synonymous with Pullman. You'll also steer several upcoming strategic projects, including: Major refurbishments planned for 2026 and 2028. Capital investment initiatives. Innovative service enhancements that will elevate the guest journey even further. This is your opportunity to shape the future of a highly successful hotel backed by the scale, support and global recognition of Accor. Who We're Looking For You are an experienced General Manager, or a senior hotel leader ready for that next step, ideally having a background in upscale or lifestyle hospitality. You combine operational excellence with sharp commercial acumen and have a track record of delivering strong financial, guest satisfaction and brand performance metrics. We're looking for someone who brings: Strategic leadership experience, including planning, budgeting and business growth. Outstanding people leadership, fostering a high performing, motivated and engaged team. Operational rigor, ensuring compliance, safety, governance and asset protection. Commercial edge, with the ability to identify revenue opportunities and drive sustained performance. Experience with Accor brands is helpful but not essential. A Role at the Heart of a Major Events Ecosystem You will work closely with the Chief Operating Officer of ACC Liverpool, as well as brand partners, city stakeholders and executive leaders across the campus. Building strong client relationships within our vibrant events programme will be essential to your success. This is a rare opportunity to lead an established, respected, high performing hotel in one of the UK's most exciting visitor destinations, while shaping its evolution and driving its continued success. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form with a covering letter as soon as possible. Closing Date: 2nd of April 2026 Interview Dates: These will be held between 7th and 17th of April 2026 Equality, Diversity and Inclusion The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Registered Children's Home Manager
NHS Rotherham, Yorkshire
Provide leadership and management of childrens homes in the borough Ensure homes comply with all standards and legislative requirements Provide opportunities for children and young people to influence the decisions that affect them and the service they receive Promote a therapeutic approach with both children and young people and staff Foster a commitment to continuous growth and development for their staff team Work systemically with a range of agencies to ensure a joined-up service centred on the child Monitor and develop standards in line with Childrens Home Regulations and work towards ensuring all homes being Good or Outstanding Main duties of the job To act as theRegistered Manager of a residential home for children and young people and to ensurethat high quality care within the homes is provided and maintained. Tocontribute to the protection and safeguarding of children at all times. Topromote education, health and wellbeing of Children and Young People. About us This is an excellent time to work within Rotherham. We arepassionate about the place and the people who live, work and visit here. We aredelivering major regeneration and housing, as well as creating new jobs andopportunities for our residents. Rotherham is a real 'central UK' location withexcellent road and rail links and is ideally placed near the scenic countrysideof the Peak District, whilst also being conveniently located next to thevibrant city of Sheffield. Our vision for Rotherham is that we come together as acommunity, where we seek to draw on our proud history to build a future we canall share. We respect decency, dignity and seek to build a town whereopportunity is extended to everyone, where people can grow, flourish andprosper, and where no one is left behind. We offer an excellent pay and benefits package whichincludes membership of the Local Government Pension Scheme, as well as a rangeof health and wellbeing and other benefits. Job responsibilities Registered Childrens Home Manager Liberty House, Rotherham, South Yorkshire Job Reference REQ22428 Rotherham Metropolitan Borough Council Salary details:£51,356 - £54,495 dependent on experience and qualifications and excellent benefits Permanent, full time, 37 hours per week. Please note: this role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK. RMBC have various childrens homes across the borough, the exact place of work will be determined upon successful application and interview. Closingdate 6th April 2026. Interview date 9th and 10th April 2026. ABOUT THE OPPORTUNITY Are you an experienced, innovative, solution oriented, systemic working, child focused Registered Manager, keen to work alongside partners and particularly our children and young people to develop a new model of residential intervention in Rotherham? This post could be for you Rotherham Council has made a strategic decision to make a significant investment in childrens residential services. This will ensure more of our looked after children are placed in Rotherham, close to their local communities, family and schools. We plan to use current best practice and evidence-based models to develop a range of new children's homes, that are small, replicate family life and seek step down to family-based options wherever possible. We want our residential homes to be an 'intervention not a destination'. We are looking for a Registered Childrens Home Manager that has previous experience of dual registering two childrens homes or significant experience and capacity to step up to dual registration. Registered Managers in Rotherham will: Provide leadership and management of childrens homes in the borough Ensure homes comply with all standards and legislative requirements Provide opportunities for children and young people to influence the decisions that affect them and the service they receive Promote a therapeutic approach with both children and young people and staff Foster a commitment to continuous growth and development for their staff team Work systemically with a range of agencies to ensure a joined-up service centred on the child Monitor and develop standards in line with Childrens Home Regulations and work towards ensuring all homes being Good or Outstanding. Key benefits of working at Rotherham Councils Children and Young Peoples service are: Strong support and clear direction from Senior Managers Extensive training programme, to develop and professionalise our residential managers and residential practitioners. This will include the Signs of Safety operating model (15-day programme) and Restorative Practice approaches Residential services that have access to and work closely with our high quality in house therapeutic service Innovative Edge of Care Services and a strong Early Help offer which is reducing demand and supporting professionals to think systemically and develop creative options to support children and young people Looked After Children are prioritised for CAMHS assessment and intervention The opportunity to make a real difference to the children, young people and families Investment in you as a manager involving support, supervision, training and opportunity for professional development and progression. Local Authority pension and 30 days annual leave. About you We are seeking talented, inspirational and innovative Manager who can: Innovate to help re-define childrens residential services Promote a learning and coaching culture Develop the skills and practices of our Social Care team to provide an outstanding service to children and young people Add value and make the most of available resources. Our vision is for the children and families of Rotherham to routinely experience and describe the services they receive from us, as outstanding and we intend to do that by putting the child first in everything we do. By leading our residential teams, you will play a crucial role in developing their skills and practice and our collective commitment to an ethos of excellence, integrity, trust, and transparency. Joining us at a time of change with regard to developing our provision provides you an opportunity to be involved and influence the service design and development of practice in line with best practice and evidence-based approaches. All RMBC Childrens homes are rated as either good or outstanding by Ofsted. About Yorkshire Rotherham and the wider South Yorkshire region is a great place to live and a stones throw from some of the UKs finest towns and cities and is home to some of the most beautiful countryside in Britain. Easy to reach from Sheffield or Leeds, there are plenty of places to see, things to do and property is excellent value for money - all within a 2-hour train journey from London. If you have any questions regarding this opportunity and or would like a conversation about this new role, This post involves working with children and therefore if successful you will be required to apply for a disclosure of criminal records check at an enhanced level. Further information about the Disclosure Scheme can be found at Rotherham Metropolitan Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website. Confirmation of this appointment is also subject to a medical assessment. Please click the following link to view Rotherham Councils Privacy Notice Person Specification Qualifications Level 7 qualification e.g. Post Graduate Certificates and Diplomas, or Level 6 qualification e.g. Bachelor Degrees, Graduate Certificates and Diplomas; plus post qualifying experience Or Evidence of the equivalent level of knowledge gained through work experience Level 3 Diploma in Residential Child Care or the equivalent. Or will have completed within 2 years of starting work in the role. Failure to complete the Level 3 Diploma or equivalent within 2 years will prevent the post holder from assuming this post, with immediate effect. Therefore, may result in your contract of employment being terminated. Experience Substantial experience of working and managing in a social care setting with children and young people. Knowledge and experience of law and practice relating to looked after children and legal status applied to children with the Childrens Act Knowledge of best practice and relevant research in child placement services. Knowledge of Restorative and trauma informed practice. Good knowledge of Childrens Homes Regulations and Safeguarding frameworks. . click apply for full job details
Apr 02, 2026
Full time
Provide leadership and management of childrens homes in the borough Ensure homes comply with all standards and legislative requirements Provide opportunities for children and young people to influence the decisions that affect them and the service they receive Promote a therapeutic approach with both children and young people and staff Foster a commitment to continuous growth and development for their staff team Work systemically with a range of agencies to ensure a joined-up service centred on the child Monitor and develop standards in line with Childrens Home Regulations and work towards ensuring all homes being Good or Outstanding Main duties of the job To act as theRegistered Manager of a residential home for children and young people and to ensurethat high quality care within the homes is provided and maintained. Tocontribute to the protection and safeguarding of children at all times. Topromote education, health and wellbeing of Children and Young People. About us This is an excellent time to work within Rotherham. We arepassionate about the place and the people who live, work and visit here. We aredelivering major regeneration and housing, as well as creating new jobs andopportunities for our residents. Rotherham is a real 'central UK' location withexcellent road and rail links and is ideally placed near the scenic countrysideof the Peak District, whilst also being conveniently located next to thevibrant city of Sheffield. Our vision for Rotherham is that we come together as acommunity, where we seek to draw on our proud history to build a future we canall share. We respect decency, dignity and seek to build a town whereopportunity is extended to everyone, where people can grow, flourish andprosper, and where no one is left behind. We offer an excellent pay and benefits package whichincludes membership of the Local Government Pension Scheme, as well as a rangeof health and wellbeing and other benefits. Job responsibilities Registered Childrens Home Manager Liberty House, Rotherham, South Yorkshire Job Reference REQ22428 Rotherham Metropolitan Borough Council Salary details:£51,356 - £54,495 dependent on experience and qualifications and excellent benefits Permanent, full time, 37 hours per week. Please note: this role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK. RMBC have various childrens homes across the borough, the exact place of work will be determined upon successful application and interview. Closingdate 6th April 2026. Interview date 9th and 10th April 2026. ABOUT THE OPPORTUNITY Are you an experienced, innovative, solution oriented, systemic working, child focused Registered Manager, keen to work alongside partners and particularly our children and young people to develop a new model of residential intervention in Rotherham? This post could be for you Rotherham Council has made a strategic decision to make a significant investment in childrens residential services. This will ensure more of our looked after children are placed in Rotherham, close to their local communities, family and schools. We plan to use current best practice and evidence-based models to develop a range of new children's homes, that are small, replicate family life and seek step down to family-based options wherever possible. We want our residential homes to be an 'intervention not a destination'. We are looking for a Registered Childrens Home Manager that has previous experience of dual registering two childrens homes or significant experience and capacity to step up to dual registration. Registered Managers in Rotherham will: Provide leadership and management of childrens homes in the borough Ensure homes comply with all standards and legislative requirements Provide opportunities for children and young people to influence the decisions that affect them and the service they receive Promote a therapeutic approach with both children and young people and staff Foster a commitment to continuous growth and development for their staff team Work systemically with a range of agencies to ensure a joined-up service centred on the child Monitor and develop standards in line with Childrens Home Regulations and work towards ensuring all homes being Good or Outstanding. Key benefits of working at Rotherham Councils Children and Young Peoples service are: Strong support and clear direction from Senior Managers Extensive training programme, to develop and professionalise our residential managers and residential practitioners. This will include the Signs of Safety operating model (15-day programme) and Restorative Practice approaches Residential services that have access to and work closely with our high quality in house therapeutic service Innovative Edge of Care Services and a strong Early Help offer which is reducing demand and supporting professionals to think systemically and develop creative options to support children and young people Looked After Children are prioritised for CAMHS assessment and intervention The opportunity to make a real difference to the children, young people and families Investment in you as a manager involving support, supervision, training and opportunity for professional development and progression. Local Authority pension and 30 days annual leave. About you We are seeking talented, inspirational and innovative Manager who can: Innovate to help re-define childrens residential services Promote a learning and coaching culture Develop the skills and practices of our Social Care team to provide an outstanding service to children and young people Add value and make the most of available resources. Our vision is for the children and families of Rotherham to routinely experience and describe the services they receive from us, as outstanding and we intend to do that by putting the child first in everything we do. By leading our residential teams, you will play a crucial role in developing their skills and practice and our collective commitment to an ethos of excellence, integrity, trust, and transparency. Joining us at a time of change with regard to developing our provision provides you an opportunity to be involved and influence the service design and development of practice in line with best practice and evidence-based approaches. All RMBC Childrens homes are rated as either good or outstanding by Ofsted. About Yorkshire Rotherham and the wider South Yorkshire region is a great place to live and a stones throw from some of the UKs finest towns and cities and is home to some of the most beautiful countryside in Britain. Easy to reach from Sheffield or Leeds, there are plenty of places to see, things to do and property is excellent value for money - all within a 2-hour train journey from London. If you have any questions regarding this opportunity and or would like a conversation about this new role, This post involves working with children and therefore if successful you will be required to apply for a disclosure of criminal records check at an enhanced level. Further information about the Disclosure Scheme can be found at Rotherham Metropolitan Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website. Confirmation of this appointment is also subject to a medical assessment. Please click the following link to view Rotherham Councils Privacy Notice Person Specification Qualifications Level 7 qualification e.g. Post Graduate Certificates and Diplomas, or Level 6 qualification e.g. Bachelor Degrees, Graduate Certificates and Diplomas; plus post qualifying experience Or Evidence of the equivalent level of knowledge gained through work experience Level 3 Diploma in Residential Child Care or the equivalent. Or will have completed within 2 years of starting work in the role. Failure to complete the Level 3 Diploma or equivalent within 2 years will prevent the post holder from assuming this post, with immediate effect. Therefore, may result in your contract of employment being terminated. Experience Substantial experience of working and managing in a social care setting with children and young people. Knowledge and experience of law and practice relating to looked after children and legal status applied to children with the Childrens Act Knowledge of best practice and relevant research in child placement services. Knowledge of Restorative and trauma informed practice. Good knowledge of Childrens Homes Regulations and Safeguarding frameworks. . click apply for full job details
Douglas Scott Legal Recruitment
Court of Protection Solicitor
Douglas Scott Legal Recruitment Leighton Buzzard, Bedfordshire
Legal 500 firm Retrain opportunity Hybrid working Court of Protection & Personal Injury Trusts Solicitor Experience Level: 2+ years PQE (or equivalent) Location: Leighton Buzzard Employment Type: Permanent Workplace: 3 Days work from home, 2 days in the office Salary: Competitive + excellent benefits including pension & private medical cover Overview This is a fantastic opportunity to join a leading specialist team focused on high-quality Court of Protection (COP) and Personal Injury Trust matters. The role involves working with vulnerable clients, primarily those with acquired brain injuries who have received significant compensation awards requiring lifelong financial care and oversight. Due to continued growth, the firm welcomes applications from experienced COP / PI Trust practitioners and is also open to retraining candidates from related fields , including: Public Family Law Community Care & Welfare Other Court of Protection specialisms (Health & Welfare or Property & Affairs)You will step into a respected and well-supported team with excellent opportunities to progress and expand your expertise. Key Responsibilities Manage a caseload of Professional Deputyship and Personal Injury Trust matters independently. Collaborate closely with senior lawyers and contribute to departmental service excellence. Deliver tailored advice to vulnerable clients, their families, case managers and professional deputies. Maintain strong compliance standards including Lexcel requirements. Support business development activities, networking and relationship building. Provide guidance to junior team members where needed. Continue developing your legal knowledge through ongoing learning and professional engagement. What We're Looking For Qualified Solicitor or Legal Executive - 3+ years PQE or equivalent relevant experience. Experience in COP / PI Trusts, or transferable experience from: Public Family Law (especially cases involving mental capacity, safeguarding or social care) Community Care & Welfare / Public Law Strong client care skills with an empathetic and professional approach. Highly organised with excellent prioritisation and time-management. Confident communicator with strong commercial awareness. Comfortable working autonomously and efficiently as part of a collaborative team. Proficiency with case management systems and Microsoft Office. Why Apply? Join a high-performing, specialist team with a growing national reputation. Meaningful work supporting seriously injured and vulnerable clients. Excellent progression opportunities as the department continues to expand. Supportive, collaborative environment that invests in your development. Opportunity to retrain and specialise in a niche and rewarding area of law.
Apr 02, 2026
Full time
Legal 500 firm Retrain opportunity Hybrid working Court of Protection & Personal Injury Trusts Solicitor Experience Level: 2+ years PQE (or equivalent) Location: Leighton Buzzard Employment Type: Permanent Workplace: 3 Days work from home, 2 days in the office Salary: Competitive + excellent benefits including pension & private medical cover Overview This is a fantastic opportunity to join a leading specialist team focused on high-quality Court of Protection (COP) and Personal Injury Trust matters. The role involves working with vulnerable clients, primarily those with acquired brain injuries who have received significant compensation awards requiring lifelong financial care and oversight. Due to continued growth, the firm welcomes applications from experienced COP / PI Trust practitioners and is also open to retraining candidates from related fields , including: Public Family Law Community Care & Welfare Other Court of Protection specialisms (Health & Welfare or Property & Affairs)You will step into a respected and well-supported team with excellent opportunities to progress and expand your expertise. Key Responsibilities Manage a caseload of Professional Deputyship and Personal Injury Trust matters independently. Collaborate closely with senior lawyers and contribute to departmental service excellence. Deliver tailored advice to vulnerable clients, their families, case managers and professional deputies. Maintain strong compliance standards including Lexcel requirements. Support business development activities, networking and relationship building. Provide guidance to junior team members where needed. Continue developing your legal knowledge through ongoing learning and professional engagement. What We're Looking For Qualified Solicitor or Legal Executive - 3+ years PQE or equivalent relevant experience. Experience in COP / PI Trusts, or transferable experience from: Public Family Law (especially cases involving mental capacity, safeguarding or social care) Community Care & Welfare / Public Law Strong client care skills with an empathetic and professional approach. Highly organised with excellent prioritisation and time-management. Confident communicator with strong commercial awareness. Comfortable working autonomously and efficiently as part of a collaborative team. Proficiency with case management systems and Microsoft Office. Why Apply? Join a high-performing, specialist team with a growing national reputation. Meaningful work supporting seriously injured and vulnerable clients. Excellent progression opportunities as the department continues to expand. Supportive, collaborative environment that invests in your development. Opportunity to retrain and specialise in a niche and rewarding area of law.
Cognizant
Consulting Manager, London Market Insurance
Cognizant
Cognizant Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Role Overview The London Market Business Analyst will be a part of Cognizant's Insurance practice, with a specific focus on London Market transformation. As a part of this role, he/she brings deep P&C expertise with a focus on Speciality Insurance, having in-depth understanding of London Market business processes, strong client advisory skills, and the ability to shape and deliver strategic consulting engagements. The role combines thought leadership, and hands on client delivery. Key Responsibilities Domain Leadership & Thought Leadership Serve as the primary subject matter expert for London Market across the practice. Advise on London Market specific practices, including Lloyd's Syndicate operations, Delegated Authority, Open Market, and Reinsurance. Having an extensive knowledge of Coverholders and MGA business. Develop and articulate Cognizant's point of view on industry trends, regulatory changes, digital transformation, and operational modernisation. Create thought leadership assets (whitepapers, frameworks, maturity models, solution accelerators). Consulting Delivery & Advisory Support strategic consulting engagements such as: Platform modernisation and migration Product simplification and rationalisation Customer journey redesign Regulatory and compliance transformation Operational excellence and automation Required Experience & Skills Domain Expertise Strong experience in Commercial and Speciality Insurance with a focus on London Market, ideally across multiple areas such as policy administration, claims, underwriting, actuarial processes, distribution, or customer service. Good understanding of UK and EU regulatory landscape. Understanding of the interaction between brokers, Lloyd's syndicates, and company markets. Have an in depth understanding of risk placement, pricing of various risk classes written through Lloyds. Understand the Lloyds Application landscape and understand the SaaS apps that are used by Brokers, MGAs and Carriers to drive Lloyds related business processes. Implementation experience of Underwriting Workbench Implementation will be a plus. Understanding of pricing related data models for Lloyds based risk classes viz. Property, Political Violence, Marine & Hull, Cargo etc. Exposure to SaaS based platforms used by brokers and carriers in supporting London Market related processes. Detailed knowledge of the London Market's modernization initiatives, including the adoption of AI driven initiatives, digital processing, Core Data Records (CDR), and ACORD standards. Consulting & Leadership Ability to lead complex transformation programmes and multi disciplinary teams. Strong executive presence and communication skills. Demonstrated ability to influence senior stakeholders and drive strategic outcomes. Ability to support AI driven transformation programs from ideation to implementation of AI driven insurance use cases based on Lloyds based processes for brokers, carriers and MGAs. Business Development Experience supporting sales cycles, shaping proposals, and contributing to revenue growth. Ability to translate client challenges into structured consulting solutions. Other Skills Strategic thinker with strong analytical and problem solving skills. Comfortable working in a fast paced, growth oriented consulting environment. Collaborative mindset with the ability to work across practice, delivery, and account teams. Contribution to Development of Practice Support practice management activities such as proposition or solution pertaining to London Market related processes. Development, community & communications, sales & operations management. Contribute to Insurance practice by thought provoking 'points of view'. Preferred Qualifications Degree in Business, Finance, Statistics or related field. Professional certifications (e.g., London Market related certifications, CII, PMI, PMP, Lean Six Sigma) are a plus. Experience working with global delivery models and offshore teams. Why Join Cognizant Opportunity to shape and grow a strategic portfolio in London Markets within a global consulting organisation. Work with leading insurers on high impact transformation programmes. Access to Cognizant's global ecosystem of technology, digital, and industry experts. A culture that values innovation, collaboration, and continuous learning. Location London, UK.
Apr 02, 2026
Full time
Cognizant Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Role Overview The London Market Business Analyst will be a part of Cognizant's Insurance practice, with a specific focus on London Market transformation. As a part of this role, he/she brings deep P&C expertise with a focus on Speciality Insurance, having in-depth understanding of London Market business processes, strong client advisory skills, and the ability to shape and deliver strategic consulting engagements. The role combines thought leadership, and hands on client delivery. Key Responsibilities Domain Leadership & Thought Leadership Serve as the primary subject matter expert for London Market across the practice. Advise on London Market specific practices, including Lloyd's Syndicate operations, Delegated Authority, Open Market, and Reinsurance. Having an extensive knowledge of Coverholders and MGA business. Develop and articulate Cognizant's point of view on industry trends, regulatory changes, digital transformation, and operational modernisation. Create thought leadership assets (whitepapers, frameworks, maturity models, solution accelerators). Consulting Delivery & Advisory Support strategic consulting engagements such as: Platform modernisation and migration Product simplification and rationalisation Customer journey redesign Regulatory and compliance transformation Operational excellence and automation Required Experience & Skills Domain Expertise Strong experience in Commercial and Speciality Insurance with a focus on London Market, ideally across multiple areas such as policy administration, claims, underwriting, actuarial processes, distribution, or customer service. Good understanding of UK and EU regulatory landscape. Understanding of the interaction between brokers, Lloyd's syndicates, and company markets. Have an in depth understanding of risk placement, pricing of various risk classes written through Lloyds. Understand the Lloyds Application landscape and understand the SaaS apps that are used by Brokers, MGAs and Carriers to drive Lloyds related business processes. Implementation experience of Underwriting Workbench Implementation will be a plus. Understanding of pricing related data models for Lloyds based risk classes viz. Property, Political Violence, Marine & Hull, Cargo etc. Exposure to SaaS based platforms used by brokers and carriers in supporting London Market related processes. Detailed knowledge of the London Market's modernization initiatives, including the adoption of AI driven initiatives, digital processing, Core Data Records (CDR), and ACORD standards. Consulting & Leadership Ability to lead complex transformation programmes and multi disciplinary teams. Strong executive presence and communication skills. Demonstrated ability to influence senior stakeholders and drive strategic outcomes. Ability to support AI driven transformation programs from ideation to implementation of AI driven insurance use cases based on Lloyds based processes for brokers, carriers and MGAs. Business Development Experience supporting sales cycles, shaping proposals, and contributing to revenue growth. Ability to translate client challenges into structured consulting solutions. Other Skills Strategic thinker with strong analytical and problem solving skills. Comfortable working in a fast paced, growth oriented consulting environment. Collaborative mindset with the ability to work across practice, delivery, and account teams. Contribution to Development of Practice Support practice management activities such as proposition or solution pertaining to London Market related processes. Development, community & communications, sales & operations management. Contribute to Insurance practice by thought provoking 'points of view'. Preferred Qualifications Degree in Business, Finance, Statistics or related field. Professional certifications (e.g., London Market related certifications, CII, PMI, PMP, Lean Six Sigma) are a plus. Experience working with global delivery models and offshore teams. Why Join Cognizant Opportunity to shape and grow a strategic portfolio in London Markets within a global consulting organisation. Work with leading insurers on high impact transformation programmes. Access to Cognizant's global ecosystem of technology, digital, and industry experts. A culture that values innovation, collaboration, and continuous learning. Location London, UK.
Store Manager
Paddock Wood Tonbridge, Kent
Here at Costa Coffee, we want to inspire the world to love great coffee. We're all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And you'll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. It's going to be a thrilling ride. A bit about the role Everything - and we mean everything - is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It's all yours to own and grow. So go ahead and make it your own. What's involved? Creating the perfect space for customers to kick back with our coffee Drumming up fresh ideas that meet customers' ever-changing wants and needs Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition Inspiring your team to get buzzed about the business Training and developing your team to reach their full potential A bit about you A passion for coffee and people is just start of what we're looking for. What else makes a great Store Manager? Experience in leading a store team and inspiring them to strive for excellence A commercial mind with the ability to think ahead and see the bigger picture, maximising every sales opportunity A brand ambassador who ensures attention to brand standards An ambitious character who wants to be part of our growth journey Ability to thrive under pressure and execute at pace Experience of managing, coaching and developing team members - they could be our future leaders A hands on, approachable leader with excellent communication skills and a passion for delivering exceptional customer service. Reliable, adaptable, and ready to step in wherever needed, with a professional appearance and flexible approach to shift patterns. What we can offer We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits: Competitive Salary Package Yearly managerial performance bonus scheme 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card) Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program We love to internally promote our staff so they grow with us, creating a long term career path Company Pension 28 day holiday Package (Including Bank Holidays) Refer a friend scheme and receive £150 per candidate (T&C's apply) 20% off Goldex Staycations on Thanet Coast (for 2 or more nights) Opportunity to volunteer for the Goldex and Costa Foundation Access to a range of local and national discounts with The Life Style Card Recognition opportunities: Hampers for Workiversary's, Store of the Month, Customer Feedback Award and Achievement Awards. What we care to see from you As a Store Manager, your main goal is to take full responsibility for running your store successfully. You'll lead by example, making sure every customer receives Excellent Coffee with a Smile and great service every time. You'll manage important day to day tasks like tracking sales, monitoring health and safety, and ensuring store targets are met. You'll also handle cash procedures and keep the store secure and financially compliant. Creating a positive and supportive atmosphere for your team is key. You'll help them grow by managing training, encouraging development, and using tools like My Costa Learning. You'll also make sure rotas are planned ahead and there's always the right coverage in store. With support from your Area Manager, you'll take the lead in hiring great team members and making sure everyone is trained to drive sales, upsell confidently, and maintain high standards. Finally, you'll stay up to date with Costa and Goldex guidelines, keep all store documents in order, and stay in regular communication with your Line Manager and Head Office - especially for payroll, HR, maintenance, and banking. You're the person we're looking for but do you know it's you? Desirable Management experience in a coffee store; Worked within a customer facing environment; and Worked in the hospitality/ retail industry. A bit about us At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We're the No. 1 coffee brand in the UK for the 15th year in a row. Here, you'll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do. This Costa store is owned & operated by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with stores throughout the South East of England our motto is "Investing In The Future" and that includes our staff. Our People Are What Makes Us Great! Goldex Investments Group Ltd, established in 2005, is one of the UK's largest Costa Coffee franchisees and a diversified operator across hospitality, property and wellness sectors. With over 43 Costa stores and brands like Kaspa's Desserts, Goldex Workspace, and Goldex Fitness, the company employs 500+ staff nationwide. In 2025, Goldex became the UK Master Franchisee for Gong Cha, the global bubble tea brand. Known for award winning excellence and career development, Goldex also champions community support-donating over £250,000 to charitable causes, including building a school in Ethiopia a coffee growing community for 1,000+ children. Headquartered in Kent, Goldex continues to grow through innovation, integrity, and a people first culture. Learn more at Compensation: Competitive salary
Apr 01, 2026
Full time
Here at Costa Coffee, we want to inspire the world to love great coffee. We're all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And you'll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. It's going to be a thrilling ride. A bit about the role Everything - and we mean everything - is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It's all yours to own and grow. So go ahead and make it your own. What's involved? Creating the perfect space for customers to kick back with our coffee Drumming up fresh ideas that meet customers' ever-changing wants and needs Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition Inspiring your team to get buzzed about the business Training and developing your team to reach their full potential A bit about you A passion for coffee and people is just start of what we're looking for. What else makes a great Store Manager? Experience in leading a store team and inspiring them to strive for excellence A commercial mind with the ability to think ahead and see the bigger picture, maximising every sales opportunity A brand ambassador who ensures attention to brand standards An ambitious character who wants to be part of our growth journey Ability to thrive under pressure and execute at pace Experience of managing, coaching and developing team members - they could be our future leaders A hands on, approachable leader with excellent communication skills and a passion for delivering exceptional customer service. Reliable, adaptable, and ready to step in wherever needed, with a professional appearance and flexible approach to shift patterns. What we can offer We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits: Competitive Salary Package Yearly managerial performance bonus scheme 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card) Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program We love to internally promote our staff so they grow with us, creating a long term career path Company Pension 28 day holiday Package (Including Bank Holidays) Refer a friend scheme and receive £150 per candidate (T&C's apply) 20% off Goldex Staycations on Thanet Coast (for 2 or more nights) Opportunity to volunteer for the Goldex and Costa Foundation Access to a range of local and national discounts with The Life Style Card Recognition opportunities: Hampers for Workiversary's, Store of the Month, Customer Feedback Award and Achievement Awards. What we care to see from you As a Store Manager, your main goal is to take full responsibility for running your store successfully. You'll lead by example, making sure every customer receives Excellent Coffee with a Smile and great service every time. You'll manage important day to day tasks like tracking sales, monitoring health and safety, and ensuring store targets are met. You'll also handle cash procedures and keep the store secure and financially compliant. Creating a positive and supportive atmosphere for your team is key. You'll help them grow by managing training, encouraging development, and using tools like My Costa Learning. You'll also make sure rotas are planned ahead and there's always the right coverage in store. With support from your Area Manager, you'll take the lead in hiring great team members and making sure everyone is trained to drive sales, upsell confidently, and maintain high standards. Finally, you'll stay up to date with Costa and Goldex guidelines, keep all store documents in order, and stay in regular communication with your Line Manager and Head Office - especially for payroll, HR, maintenance, and banking. You're the person we're looking for but do you know it's you? Desirable Management experience in a coffee store; Worked within a customer facing environment; and Worked in the hospitality/ retail industry. A bit about us At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We're the No. 1 coffee brand in the UK for the 15th year in a row. Here, you'll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do. This Costa store is owned & operated by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with stores throughout the South East of England our motto is "Investing In The Future" and that includes our staff. Our People Are What Makes Us Great! Goldex Investments Group Ltd, established in 2005, is one of the UK's largest Costa Coffee franchisees and a diversified operator across hospitality, property and wellness sectors. With over 43 Costa stores and brands like Kaspa's Desserts, Goldex Workspace, and Goldex Fitness, the company employs 500+ staff nationwide. In 2025, Goldex became the UK Master Franchisee for Gong Cha, the global bubble tea brand. Known for award winning excellence and career development, Goldex also champions community support-donating over £250,000 to charitable causes, including building a school in Ethiopia a coffee growing community for 1,000+ children. Headquartered in Kent, Goldex continues to grow through innovation, integrity, and a people first culture. Learn more at Compensation: Competitive salary
Store Manager
Paddock Wood Whetsted, Kent
Here at Costa Coffee, we want to inspire the world to love great coffee. We're all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And you'll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. It's going to be a thrilling ride. A bit about the role Everything - and we mean everything - is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It's all yours to own and grow. So go ahead and make it your own. What's involved? Creating the perfect space for customers to kick back with our coffee Drumming up fresh ideas that meet customers' ever-changing wants and needs Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition Inspiring your team to get buzzed about the business Training and developing your team to reach their full potential A bit about you A passion for coffee and people is just start of what we're looking for. What else makes a great Store Manager? Experience in leading a store team and inspiring them to strive for excellence A commercial mind with the ability to think ahead and see the bigger picture, maximising every sales opportunity A brand ambassador who ensures attention to brand standards An ambitious character who wants to be part of our growth journey Ability to thrive under pressure and execute at pace Experience of managing, coaching and developing team members - they could be our future leaders A hands on, approachable leader with excellent communication skills and a passion for delivering exceptional customer service. Reliable, adaptable, and ready to step in wherever needed, with a professional appearance and flexible approach to shift patterns. What we can offer We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits: Competitive Salary Package Yearly managerial performance bonus scheme 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card) Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program We love to internally promote our staff so they grow with us, creating a long term career path Company Pension 28 day holiday Package (Including Bank Holidays) Refer a friend scheme and receive £150 per candidate (T&C's apply) 20% off Goldex Staycations on Thanet Coast (for 2 or more nights) Opportunity to volunteer for the Goldex and Costa Foundation Access to a range of local and national discounts with The Life Style Card Recognition opportunities: Hampers for Workiversary's, Store of the Month, Customer Feedback Award and Achievement Awards. What we care to see from you As a Store Manager, your main goal is to take full responsibility for running your store successfully. You'll lead by example, making sure every customer receives Excellent Coffee with a Smile and great service every time. You'll manage important day to day tasks like tracking sales, monitoring health and safety, and ensuring store targets are met. You'll also handle cash procedures and keep the store secure and financially compliant. Creating a positive and supportive atmosphere for your team is key. You'll help them grow by managing training, encouraging development, and using tools like My Costa Learning. You'll also make sure rotas are planned ahead and there's always the right coverage in store. With support from your Area Manager, you'll take the lead in hiring great team members and making sure everyone is trained to drive sales, upsell confidently, and maintain high standards. Finally, you'll stay up to date with Costa and Goldex guidelines, keep all store documents in order, and stay in regular communication with your Line Manager and Head Office - especially for payroll, HR, maintenance, and banking. You're the person we're looking for but do you know it's you? Desirable Management experience in a coffee store; Worked within a customer facing environment; and Worked in the hospitality/ retail industry. A bit about us At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We're the No. 1 coffee brand in the UK for the 15th year in a row. Here, you'll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do. This Costa store is owned & operated by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with stores throughout the South East of England our motto is "Investing In The Future" and that includes our staff. Our People Are What Makes Us Great! Goldex Investments Group Ltd, established in 2005, is one of the UK's largest Costa Coffee franchisees and a diversified operator across hospitality, property and wellness sectors. With over 43 Costa stores and brands like Kaspa's Desserts, Goldex Workspace, and Goldex Fitness, the company employs 500+ staff nationwide. In 2025, Goldex became the UK Master Franchisee for Gong Cha, the global bubble tea brand. Known for award winning excellence and career development, Goldex also champions community support-donating over £250,000 to charitable causes, including building a school in Ethiopia a coffee growing community for 1,000+ children. Headquartered in Kent, Goldex continues to grow through innovation, integrity, and a people first culture. Learn more at Compensation: Competitive salary
Apr 01, 2026
Full time
Here at Costa Coffee, we want to inspire the world to love great coffee. We're all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And you'll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. It's going to be a thrilling ride. A bit about the role Everything - and we mean everything - is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It's all yours to own and grow. So go ahead and make it your own. What's involved? Creating the perfect space for customers to kick back with our coffee Drumming up fresh ideas that meet customers' ever-changing wants and needs Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition Inspiring your team to get buzzed about the business Training and developing your team to reach their full potential A bit about you A passion for coffee and people is just start of what we're looking for. What else makes a great Store Manager? Experience in leading a store team and inspiring them to strive for excellence A commercial mind with the ability to think ahead and see the bigger picture, maximising every sales opportunity A brand ambassador who ensures attention to brand standards An ambitious character who wants to be part of our growth journey Ability to thrive under pressure and execute at pace Experience of managing, coaching and developing team members - they could be our future leaders A hands on, approachable leader with excellent communication skills and a passion for delivering exceptional customer service. Reliable, adaptable, and ready to step in wherever needed, with a professional appearance and flexible approach to shift patterns. What we can offer We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits: Competitive Salary Package Yearly managerial performance bonus scheme 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card) Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program We love to internally promote our staff so they grow with us, creating a long term career path Company Pension 28 day holiday Package (Including Bank Holidays) Refer a friend scheme and receive £150 per candidate (T&C's apply) 20% off Goldex Staycations on Thanet Coast (for 2 or more nights) Opportunity to volunteer for the Goldex and Costa Foundation Access to a range of local and national discounts with The Life Style Card Recognition opportunities: Hampers for Workiversary's, Store of the Month, Customer Feedback Award and Achievement Awards. What we care to see from you As a Store Manager, your main goal is to take full responsibility for running your store successfully. You'll lead by example, making sure every customer receives Excellent Coffee with a Smile and great service every time. You'll manage important day to day tasks like tracking sales, monitoring health and safety, and ensuring store targets are met. You'll also handle cash procedures and keep the store secure and financially compliant. Creating a positive and supportive atmosphere for your team is key. You'll help them grow by managing training, encouraging development, and using tools like My Costa Learning. You'll also make sure rotas are planned ahead and there's always the right coverage in store. With support from your Area Manager, you'll take the lead in hiring great team members and making sure everyone is trained to drive sales, upsell confidently, and maintain high standards. Finally, you'll stay up to date with Costa and Goldex guidelines, keep all store documents in order, and stay in regular communication with your Line Manager and Head Office - especially for payroll, HR, maintenance, and banking. You're the person we're looking for but do you know it's you? Desirable Management experience in a coffee store; Worked within a customer facing environment; and Worked in the hospitality/ retail industry. A bit about us At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We're the No. 1 coffee brand in the UK for the 15th year in a row. Here, you'll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do. This Costa store is owned & operated by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with stores throughout the South East of England our motto is "Investing In The Future" and that includes our staff. Our People Are What Makes Us Great! Goldex Investments Group Ltd, established in 2005, is one of the UK's largest Costa Coffee franchisees and a diversified operator across hospitality, property and wellness sectors. With over 43 Costa stores and brands like Kaspa's Desserts, Goldex Workspace, and Goldex Fitness, the company employs 500+ staff nationwide. In 2025, Goldex became the UK Master Franchisee for Gong Cha, the global bubble tea brand. Known for award winning excellence and career development, Goldex also champions community support-donating over £250,000 to charitable causes, including building a school in Ethiopia a coffee growing community for 1,000+ children. Headquartered in Kent, Goldex continues to grow through innovation, integrity, and a people first culture. Learn more at Compensation: Competitive salary
Residential Childcare Worker
LILY RESIDENTIAL SERVICES LTD Yeovil, Somerset
We have an exciting opportunity for a dedicated Residential Childcare Worker to join our team as we open our new home in Yeovil. The Role: Residential Childcare Worker In this role you will form part of the team working in our NEW children's home at Lily Residential Services supporting in a 1:1 capacity. This home will offer specialised care designed to provide individualised support for children and young people with specific and complex needs that may not thrive in traditional group home settings. This role will include shift work and sleep-in the property on average 2.33 a week. As a Residential Childcare Worker, you will be involved in support the young person's activities such as: Outdoor activities, beach days, walks around the parks or local area, cycling, paddle boarding, movie nights in, adventure parks, weekly house takeaways and meals out. As a role model to our young people you will provide daily care and support to children and young people to make sure they can make good choices. Teaching and promoting life skills to help the child develop independence and self-sufficiency. You will support in the running of the home such as cooking the home meals, cleaning, supporting in maintaining a home that our young people want to live in, first aid, health and safety, gardening, growing your own veg (if space allows!). As a Residential Childcare Worker, you will also: Ensuring the physical and emotional safety of the child by maintaining a secure and supportive environment. Developing strong, trusting relationships with the child to provide emotional support and stability. Implementing therapeutic techniques and interventions as part of a care plan. Maintaining accurate and detailed records of the child's progress, behaviours, and any incidents. Supporting the child's educational needs, including helping with homework and liaising with schools. Participating in regular training sessions to stay updated on best practices in child care, behaviour management, and therapeutic interventions. Engaging in reflective practice to continually improve the quality of care provided. Acting as an advocate for the child's needs and rights within the home and in interactions with external agencies. Empowering the child by involving them in decisions about their care and encouraging self-advocacy skills. Engage in enriching activities and assist with daily tasks. Work in shifts, including weekends and sleep-in shifts, to ensure round-the-clock support. About You: You are passionate about making a difference in children's lives. Ideally you will have experience in a children's home setting and hold, or are working towards, a Level 3 Diploma in Residential Childcare (or equivalent). However, we welcome those new to the field who can demonstrate a strong passion towards improving children's lives and a desire to develop a vocation in childcare (Full training will be provided). You are reliable, compassionate, and have excellent communication skills. A driving license is required. What we offer: Day off for your birthday (after passing probation). 28 days annual leave (including bank holidays), increasing to 32 days with length of service.Plus additional days given for when you reach and 20 years + cash bonus. Recognition Scheme through our HR portal & monthly gift cards through Reward Panda, which gives employees 100s of gift cards and e-gift cards to choose from. Bupa Health Cash Plan - which gives employees money back for essential health care costs i.e.: dental, prescription, optical, therapies, all employees receive 6 therapy sessions either face to face or online on a 12-month rolling basis. (after passing probation). Bupa comprehensive Employee Assistance Programme (EAP) (after passing probation). Health care - free flu, covid and hep b vaccines (after passing probation). Health care - company paid eye test for all VDU users (after passing probation). Long Service Awards at and 20 years. 2 x Team Days a year - where teams and homes get together to build team engagement through activities i.e.: paint balling, paddleboarding, pottery classes, walking. Enhanced Maternity, Paternity, Adoption & Surrogacy Leave. Company sick pay (after passing probation). Food/drink whilst on shift with the young people and/or children. Company paid blue light card (after passing probation). Employee Referral Program Company paid apprenticeship programme for Level 4 apprenticeship in Children, young people and families practitioner and Level 5 apprenticeship in Children, young people and families manager for any aspiring managers or Level 3 (depending on employee circumstances). About Us: Welcome to Lily Residential Services, where our mission is to create homes for children that offer a nurturing, supportive, stable, and empowering environment for children and older teenagers. Our Mission: At Lily Residential Services, we believe that every child deserves a safe, stable, and loving home. Our mission is to foster a positive environment where children can heal, grow, and thrive. We are committed to delivering high-quality care that supports the emotional, psychological, and educational needs of each child. Our Approach: We integrate a holistic, trauma-informed approach to care, ensuring that our services are both comprehensive and personalised. Our team of highly trained professionals employs evidence-based therapeutic interventions to address the unique needs of each child. We focus on building strong, trusting relationships and creating a supportive community that promotes resilience and personal growth. Commitment to you: At Lily Residential Services, we believe that providing continued training for our employees is crucial to ensuring the highest standards of care. We are committed to investing in our staff's development, offering comprehensive training programs and ongoing support. We want our staff to feel valued and empowered to grow within their roles, fostering a culture of continuous improvement and excellence in care.
Apr 01, 2026
Full time
We have an exciting opportunity for a dedicated Residential Childcare Worker to join our team as we open our new home in Yeovil. The Role: Residential Childcare Worker In this role you will form part of the team working in our NEW children's home at Lily Residential Services supporting in a 1:1 capacity. This home will offer specialised care designed to provide individualised support for children and young people with specific and complex needs that may not thrive in traditional group home settings. This role will include shift work and sleep-in the property on average 2.33 a week. As a Residential Childcare Worker, you will be involved in support the young person's activities such as: Outdoor activities, beach days, walks around the parks or local area, cycling, paddle boarding, movie nights in, adventure parks, weekly house takeaways and meals out. As a role model to our young people you will provide daily care and support to children and young people to make sure they can make good choices. Teaching and promoting life skills to help the child develop independence and self-sufficiency. You will support in the running of the home such as cooking the home meals, cleaning, supporting in maintaining a home that our young people want to live in, first aid, health and safety, gardening, growing your own veg (if space allows!). As a Residential Childcare Worker, you will also: Ensuring the physical and emotional safety of the child by maintaining a secure and supportive environment. Developing strong, trusting relationships with the child to provide emotional support and stability. Implementing therapeutic techniques and interventions as part of a care plan. Maintaining accurate and detailed records of the child's progress, behaviours, and any incidents. Supporting the child's educational needs, including helping with homework and liaising with schools. Participating in regular training sessions to stay updated on best practices in child care, behaviour management, and therapeutic interventions. Engaging in reflective practice to continually improve the quality of care provided. Acting as an advocate for the child's needs and rights within the home and in interactions with external agencies. Empowering the child by involving them in decisions about their care and encouraging self-advocacy skills. Engage in enriching activities and assist with daily tasks. Work in shifts, including weekends and sleep-in shifts, to ensure round-the-clock support. About You: You are passionate about making a difference in children's lives. Ideally you will have experience in a children's home setting and hold, or are working towards, a Level 3 Diploma in Residential Childcare (or equivalent). However, we welcome those new to the field who can demonstrate a strong passion towards improving children's lives and a desire to develop a vocation in childcare (Full training will be provided). You are reliable, compassionate, and have excellent communication skills. A driving license is required. What we offer: Day off for your birthday (after passing probation). 28 days annual leave (including bank holidays), increasing to 32 days with length of service.Plus additional days given for when you reach and 20 years + cash bonus. Recognition Scheme through our HR portal & monthly gift cards through Reward Panda, which gives employees 100s of gift cards and e-gift cards to choose from. Bupa Health Cash Plan - which gives employees money back for essential health care costs i.e.: dental, prescription, optical, therapies, all employees receive 6 therapy sessions either face to face or online on a 12-month rolling basis. (after passing probation). Bupa comprehensive Employee Assistance Programme (EAP) (after passing probation). Health care - free flu, covid and hep b vaccines (after passing probation). Health care - company paid eye test for all VDU users (after passing probation). Long Service Awards at and 20 years. 2 x Team Days a year - where teams and homes get together to build team engagement through activities i.e.: paint balling, paddleboarding, pottery classes, walking. Enhanced Maternity, Paternity, Adoption & Surrogacy Leave. Company sick pay (after passing probation). Food/drink whilst on shift with the young people and/or children. Company paid blue light card (after passing probation). Employee Referral Program Company paid apprenticeship programme for Level 4 apprenticeship in Children, young people and families practitioner and Level 5 apprenticeship in Children, young people and families manager for any aspiring managers or Level 3 (depending on employee circumstances). About Us: Welcome to Lily Residential Services, where our mission is to create homes for children that offer a nurturing, supportive, stable, and empowering environment for children and older teenagers. Our Mission: At Lily Residential Services, we believe that every child deserves a safe, stable, and loving home. Our mission is to foster a positive environment where children can heal, grow, and thrive. We are committed to delivering high-quality care that supports the emotional, psychological, and educational needs of each child. Our Approach: We integrate a holistic, trauma-informed approach to care, ensuring that our services are both comprehensive and personalised. Our team of highly trained professionals employs evidence-based therapeutic interventions to address the unique needs of each child. We focus on building strong, trusting relationships and creating a supportive community that promotes resilience and personal growth. Commitment to you: At Lily Residential Services, we believe that providing continued training for our employees is crucial to ensuring the highest standards of care. We are committed to investing in our staff's development, offering comprehensive training programs and ongoing support. We want our staff to feel valued and empowered to grow within their roles, fostering a culture of continuous improvement and excellence in care.
Residential Childcare Worker
LILY RESIDENTIAL SERVICES LTD Dorchester, Dorset
We have an exciting opportunity for a dedicated Residential Childcare Worker to join our team as we open our new home in Dorchester. The Role: Residential Childcare Worker In this role you will form part of the team working in our NEW children's home at Lily Residential Services supporting in a 1:1 capacity. This home will offer specialised care designed to provide individualised support for children and young people with specific and complex needs that may not thrive in traditional group home settings. This role will include shift work and sleep-in the property on average 2.33 a week. As a Residential Childcare Worker, you will be involved in support the young person's activities such as: Outdoor activities, beach days, walks around the parks or local area, cycling, paddle boarding, movie nights in, adventure parks, weekly house takeaways and meals out. As a role model to our young people you will provide daily care and support to children and young people to make sure they can make good choices. Teaching and promoting life skills to help the child develop independence and self-sufficiency. You will support in the running of the home such as cooking the home meals, cleaning, supporting in maintaining a home that our young people want to live in, first aid, health and safety, gardening, growing your own veg (if space allows!). As a Residential Childcare Worker, you will also: Ensuring the physical and emotional safety of the child by maintaining a secure and supportive environment. Developing strong, trusting relationships with the child to provide emotional support and stability. Implementing therapeutic techniques and interventions as part of a care plan. Maintaining accurate and detailed records of the child's progress, behaviours, and any incidents. Supporting the child's educational needs, including helping with homework and liaising with schools. Participating in regular training sessions to stay updated on best practices in child care, behaviour management, and therapeutic interventions. Engaging in reflective practice to continually improve the quality of care provided. Acting as an advocate for the child's needs and rights within the home and in interactions with external agencies. Empowering the child by involving them in decisions about their care and encouraging self-advocacy skills. Engage in enriching activities and assist with daily tasks. Work in shifts, including weekends and sleep-in shifts, to ensure round-the-clock support. About You: You are passionate about making a difference in children's lives. Ideally you will have experience in a children's home setting and hold, or are working towards, a Level 3 Diploma in Residential Childcare (or equivalent). However, we welcome those new to the field who can demonstrate a strong passion towards improving children's lives and a desire to develop a vocation in childcare (Full training will be provided). You are reliable, compassionate, and have excellent communication skills. A driving license is required. What we offer: Day off for your birthday (after passing probation). 28 days annual leave (including bank holidays), increasing to 32 days with length of service.Plus additional days given for when you reach and 20 years + cash bonus. Recognition Scheme through our HR portal & monthly gift cards through Reward Panda, which gives employees 100s of gift cards and e-gift cards to choose from. Bupa Health Cash Plan - which gives employees money back for essential health care costs i.e.: dental, prescription, optical, therapies, all employees receive 6 therapy sessions either face to face or online on a 12-month rolling basis. (after passing probation). Bupa comprehensive Employee Assistance Programme (EAP) (after passing probation). Health care - free flu, covid and hep b vaccines (after passing probation). Health care - company paid eye test for all VDU users (after passing probation). Long Service Awards at and 20 years. 2 x Team Days a year - where teams and homes get together to build team engagement through activities i.e.: paint balling, paddleboarding, pottery classes, walking. Enhanced Maternity, Paternity, Adoption & Surrogacy Leave. Company sick pay (after passing probation). Food/drink whilst on shift with the young people and/or children. Company paid blue light card (after passing probation). Employee Referral Program Company paid apprenticeship programme for Level 4 apprenticeship in Children, young people and families practitioner and Level 5 apprenticeship in Children, young people and families manager for any aspiring managers or Level 3 (depending on employee circumstances). About Us: Welcome to Lily Residential Services, where our mission is to create homes for children that offer a nurturing, supportive, stable, and empowering environment for children and older teenagers. Our Mission: At Lily Residential Services, we believe that every child deserves a safe, stable, and loving home. Our mission is to foster a positive environment where children can heal, grow, and thrive. We are committed to delivering high-quality care that supports the emotional, psychological, and educational needs of each child. Our Approach: We integrate a holistic, trauma-informed approach to care, ensuring that our services are both comprehensive and personalised. Our team of highly trained professionals employs evidence-based therapeutic interventions to address the unique needs of each child. We focus on building strong, trusting relationships and creating a supportive community that promotes resilience and personal growth. Commitment to you: At Lily Residential Services, we believe that providing continued training for our employees is crucial to ensuring the highest standards of care. We are committed to investing in our staff's development, offering comprehensive training programs and ongoing support. We want our staff to feel valued and empowered to grow within their roles, fostering a culture of continuous improvement and excellence in care.
Apr 01, 2026
Full time
We have an exciting opportunity for a dedicated Residential Childcare Worker to join our team as we open our new home in Dorchester. The Role: Residential Childcare Worker In this role you will form part of the team working in our NEW children's home at Lily Residential Services supporting in a 1:1 capacity. This home will offer specialised care designed to provide individualised support for children and young people with specific and complex needs that may not thrive in traditional group home settings. This role will include shift work and sleep-in the property on average 2.33 a week. As a Residential Childcare Worker, you will be involved in support the young person's activities such as: Outdoor activities, beach days, walks around the parks or local area, cycling, paddle boarding, movie nights in, adventure parks, weekly house takeaways and meals out. As a role model to our young people you will provide daily care and support to children and young people to make sure they can make good choices. Teaching and promoting life skills to help the child develop independence and self-sufficiency. You will support in the running of the home such as cooking the home meals, cleaning, supporting in maintaining a home that our young people want to live in, first aid, health and safety, gardening, growing your own veg (if space allows!). As a Residential Childcare Worker, you will also: Ensuring the physical and emotional safety of the child by maintaining a secure and supportive environment. Developing strong, trusting relationships with the child to provide emotional support and stability. Implementing therapeutic techniques and interventions as part of a care plan. Maintaining accurate and detailed records of the child's progress, behaviours, and any incidents. Supporting the child's educational needs, including helping with homework and liaising with schools. Participating in regular training sessions to stay updated on best practices in child care, behaviour management, and therapeutic interventions. Engaging in reflective practice to continually improve the quality of care provided. Acting as an advocate for the child's needs and rights within the home and in interactions with external agencies. Empowering the child by involving them in decisions about their care and encouraging self-advocacy skills. Engage in enriching activities and assist with daily tasks. Work in shifts, including weekends and sleep-in shifts, to ensure round-the-clock support. About You: You are passionate about making a difference in children's lives. Ideally you will have experience in a children's home setting and hold, or are working towards, a Level 3 Diploma in Residential Childcare (or equivalent). However, we welcome those new to the field who can demonstrate a strong passion towards improving children's lives and a desire to develop a vocation in childcare (Full training will be provided). You are reliable, compassionate, and have excellent communication skills. A driving license is required. What we offer: Day off for your birthday (after passing probation). 28 days annual leave (including bank holidays), increasing to 32 days with length of service.Plus additional days given for when you reach and 20 years + cash bonus. Recognition Scheme through our HR portal & monthly gift cards through Reward Panda, which gives employees 100s of gift cards and e-gift cards to choose from. Bupa Health Cash Plan - which gives employees money back for essential health care costs i.e.: dental, prescription, optical, therapies, all employees receive 6 therapy sessions either face to face or online on a 12-month rolling basis. (after passing probation). Bupa comprehensive Employee Assistance Programme (EAP) (after passing probation). Health care - free flu, covid and hep b vaccines (after passing probation). Health care - company paid eye test for all VDU users (after passing probation). Long Service Awards at and 20 years. 2 x Team Days a year - where teams and homes get together to build team engagement through activities i.e.: paint balling, paddleboarding, pottery classes, walking. Enhanced Maternity, Paternity, Adoption & Surrogacy Leave. Company sick pay (after passing probation). Food/drink whilst on shift with the young people and/or children. Company paid blue light card (after passing probation). Employee Referral Program Company paid apprenticeship programme for Level 4 apprenticeship in Children, young people and families practitioner and Level 5 apprenticeship in Children, young people and families manager for any aspiring managers or Level 3 (depending on employee circumstances). About Us: Welcome to Lily Residential Services, where our mission is to create homes for children that offer a nurturing, supportive, stable, and empowering environment for children and older teenagers. Our Mission: At Lily Residential Services, we believe that every child deserves a safe, stable, and loving home. Our mission is to foster a positive environment where children can heal, grow, and thrive. We are committed to delivering high-quality care that supports the emotional, psychological, and educational needs of each child. Our Approach: We integrate a holistic, trauma-informed approach to care, ensuring that our services are both comprehensive and personalised. Our team of highly trained professionals employs evidence-based therapeutic interventions to address the unique needs of each child. We focus on building strong, trusting relationships and creating a supportive community that promotes resilience and personal growth. Commitment to you: At Lily Residential Services, we believe that providing continued training for our employees is crucial to ensuring the highest standards of care. We are committed to investing in our staff's development, offering comprehensive training programs and ongoing support. We want our staff to feel valued and empowered to grow within their roles, fostering a culture of continuous improvement and excellence in care.
Cortland
Deputy Community Manager
Cortland Watford, Hertfordshire
ROLE OVERVIEW Role: Deputy Community Manager Reporting to: Community Manager Property: Cortland Cassiobury, Watford # Of Units: 367 Units Amenities: Club Lounge, Workspaces, Gym, Courtyard, Media Room COMPANY OVERVIEW At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in US Build-to-Rent (BTR), our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level. We are looking for above and beyond team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first. ROLE RESPONSIBILITIES As a Deputy Community Manager, you will support the Community Manager in the seamless operation of Cortland Cassiobury, a flagship Build to Rent community. Your focus will be on delivering an outstanding resident experience, assisting in property operations, maintaining occupancy targets and ensuring smooth team coordination. You will work alongside the Community Manager to foster a welcoming and engaging community while maintaining operational efficiency and compliance. As the Deputy Community Manager you would be performing several roles simultaneously, such as: Resident Experience & Community Engagement Support the Community Manager in ensuring an exceptional living experience for all residents. Act as a key point of contact for resident queries, resolving concerns with professionalism. Assist in planning and executing resident events and initiatives to build a vibrant community. Promote resident engagement through digital platforms, newsletters, and social media. Maintain a welcoming atmosphere within the community, embodying Cortland's hospitality-driven approach. Operational & Property Management Assist in overseeing the day-to-day management of the property, ensuring high standards of service. Conduct regular property inspections to ensure compliance with health and safety regulations. Work with maintenance teams to address service requests efficiently. Ensure accurate tenancy administration, including leasing documentation and renewals. Support in ensuring that Cortland are fully compliant with any local legislation requirements, for example, local council licensing schemes Support in implementing operational policies and procedures that align with Cortland's standards. Ensuring you are proactive in upcoming property management and rental sector legislation and take steps with your team and line manager to prepare for any required changes to ensure full compliance Support the Community Manager preparing reports as required by the business for their Line Manager on key performance indicators To hold weekly team meetings to ensure responsibilities are allocated, milestones agreed and there is efficient use of resources amongst your team To deal with any Resident issues that may arise and to lead the team to act in the same manner Complaint management : to ensure that Residents receive exemplary levels of service from on-site staff and any third party. Complaints or expressions of dis-satisfaction should be taken seriously, and Cortland's complaints processes should be followed at all times Oversee and maintain staff scheduling, including rota planning, availability management, and the approval of sickness requests Manage end-of-tenancy deposit return cases, including handling and resolving deposit disputes in line with company policy and legal requirements The Deal Sealer Go above and beyond to make prospective residents feel so at home they will never want to leave Oversee the optimization of occupancy and work with the Leasing Manager to increase viewings by finding new ways to boost online engagement, update promotions and advertising, and create new marketing strategies Ensure that the team shop the competition to stay one step ahead so that we always offer the best level of service Communicate with clarity and enthusiasm, assuring residents that your development is where they want to live and a place, they will love to call home Support in processing deals efficiently and keep the residents updated consistently throughout Financial & Commercial Performance Assist with rent collection and debt management , budget management, and financial reporting. Monitor occupancy levels and take the lead in leasing efforts to achieve the business targets ensuring to monitor teams performance To be fully informed of competitors and industry trends in order to provide insights to support strategic decision-making. Help track property performance against KPIs and SLAs. Team Leadership & Development Provide guidance and support to on-site team members, including leasing and resident experience staff. Provide training to new resident experience and leasing associates. Act as a deputy in the absence of the Community Manager. Assist in training and developing the team to ensure consistent delivery of high service standards. Foster a positive team culture that reflects Cortland's core values. Hold regular 121 meetings with your team to drive performance and engagement in their role. Be available for out of hours emergencies.
Apr 01, 2026
Full time
ROLE OVERVIEW Role: Deputy Community Manager Reporting to: Community Manager Property: Cortland Cassiobury, Watford # Of Units: 367 Units Amenities: Club Lounge, Workspaces, Gym, Courtyard, Media Room COMPANY OVERVIEW At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in US Build-to-Rent (BTR), our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level. We are looking for above and beyond team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first. ROLE RESPONSIBILITIES As a Deputy Community Manager, you will support the Community Manager in the seamless operation of Cortland Cassiobury, a flagship Build to Rent community. Your focus will be on delivering an outstanding resident experience, assisting in property operations, maintaining occupancy targets and ensuring smooth team coordination. You will work alongside the Community Manager to foster a welcoming and engaging community while maintaining operational efficiency and compliance. As the Deputy Community Manager you would be performing several roles simultaneously, such as: Resident Experience & Community Engagement Support the Community Manager in ensuring an exceptional living experience for all residents. Act as a key point of contact for resident queries, resolving concerns with professionalism. Assist in planning and executing resident events and initiatives to build a vibrant community. Promote resident engagement through digital platforms, newsletters, and social media. Maintain a welcoming atmosphere within the community, embodying Cortland's hospitality-driven approach. Operational & Property Management Assist in overseeing the day-to-day management of the property, ensuring high standards of service. Conduct regular property inspections to ensure compliance with health and safety regulations. Work with maintenance teams to address service requests efficiently. Ensure accurate tenancy administration, including leasing documentation and renewals. Support in ensuring that Cortland are fully compliant with any local legislation requirements, for example, local council licensing schemes Support in implementing operational policies and procedures that align with Cortland's standards. Ensuring you are proactive in upcoming property management and rental sector legislation and take steps with your team and line manager to prepare for any required changes to ensure full compliance Support the Community Manager preparing reports as required by the business for their Line Manager on key performance indicators To hold weekly team meetings to ensure responsibilities are allocated, milestones agreed and there is efficient use of resources amongst your team To deal with any Resident issues that may arise and to lead the team to act in the same manner Complaint management : to ensure that Residents receive exemplary levels of service from on-site staff and any third party. Complaints or expressions of dis-satisfaction should be taken seriously, and Cortland's complaints processes should be followed at all times Oversee and maintain staff scheduling, including rota planning, availability management, and the approval of sickness requests Manage end-of-tenancy deposit return cases, including handling and resolving deposit disputes in line with company policy and legal requirements The Deal Sealer Go above and beyond to make prospective residents feel so at home they will never want to leave Oversee the optimization of occupancy and work with the Leasing Manager to increase viewings by finding new ways to boost online engagement, update promotions and advertising, and create new marketing strategies Ensure that the team shop the competition to stay one step ahead so that we always offer the best level of service Communicate with clarity and enthusiasm, assuring residents that your development is where they want to live and a place, they will love to call home Support in processing deals efficiently and keep the residents updated consistently throughout Financial & Commercial Performance Assist with rent collection and debt management , budget management, and financial reporting. Monitor occupancy levels and take the lead in leasing efforts to achieve the business targets ensuring to monitor teams performance To be fully informed of competitors and industry trends in order to provide insights to support strategic decision-making. Help track property performance against KPIs and SLAs. Team Leadership & Development Provide guidance and support to on-site team members, including leasing and resident experience staff. Provide training to new resident experience and leasing associates. Act as a deputy in the absence of the Community Manager. Assist in training and developing the team to ensure consistent delivery of high service standards. Foster a positive team culture that reflects Cortland's core values. Hold regular 121 meetings with your team to drive performance and engagement in their role. Be available for out of hours emergencies.
The People Pod
Store Manager
The People Pod City, Leeds
General Manager - Premium Residential Living Leeds City Centre Up to 55,000 DOE + Performance Bonus Are you a people-focused leader from retail, hospitality or hotels looking for a fresh challenge in a growing and exciting sector? Do you thrive in fast-paced, customer-focused environments , leading teams, driving service excellence and delivering operational performance? If so, this could be the perfect opportunity to step into a senior leadership role within a premium residential environment , where your ability to create exceptional customer experiences and lead high-performing teams will make a real impact. The Role As General Manager , you will take full ownership of the day-to-day operations of a vibrant residential community. You'll lead and inspire your team, ensure outstanding customer service, maintain operational excellence, and deliver strong commercial results. This role suits a dynamic and outgoing leader who enjoys being highly visible on site, motivating teams and creating a welcoming, energetic environment for residents. You'll combine people leadership, operational management and commercial awareness to ensure the property runs smoothly while delivering a best-in-class experience for residents. Pasted text Key Responsibilities Lead, coach and develop a high-performing on-site team Deliver an exceptional customer experience for residents and visitors Take full ownership of day-to-day operational management Ensure the property operates to the highest standards of health, safety and compliance Oversee building operations, facilities management and safety systems Manage budgets, track KPIs and drive commercial performance Support occupancy targets, resident retention and referral growth Act as the key point of contact for residents, stakeholders and contractors Create a positive, engaging and community-focused environment About You We are looking for an outgoing, confident and highly people-driven leader who thrives in operational environments. You'll likely currently be working as a: Store Manager Cluster Manager Operations Manager Hotel Manager Hospitality Manager General Manager You'll bring: Strong team leadership and people management experience A passion for delivering exceptional customer service A hands-on operational mindset Experience managing budgets, KPIs and performance Excellent communication and problem-solving skills A proactive, solutions-focused approach Candidates from retail, hospitality, hotels, leisure or customer-focused operational environments are particularly encouraged to apply. What's on Offer Up to 55,000 basic salary Performance-related bonus Opportunity to lead a large, vibrant residential operation A dynamic and people-focused working environment Excellent long-term career progression opportunities Why This Role? This is a fantastic opportunity to move into a growing sector that blends hospitality, operations and customer experience . If you enjoy leading teams, creating great environments for people, and running high-performing operations , this role offers the perfect platform to take the next step in your career. Due to high application volumes, we may not be able to respond to every applicant
Mar 10, 2026
Full time
General Manager - Premium Residential Living Leeds City Centre Up to 55,000 DOE + Performance Bonus Are you a people-focused leader from retail, hospitality or hotels looking for a fresh challenge in a growing and exciting sector? Do you thrive in fast-paced, customer-focused environments , leading teams, driving service excellence and delivering operational performance? If so, this could be the perfect opportunity to step into a senior leadership role within a premium residential environment , where your ability to create exceptional customer experiences and lead high-performing teams will make a real impact. The Role As General Manager , you will take full ownership of the day-to-day operations of a vibrant residential community. You'll lead and inspire your team, ensure outstanding customer service, maintain operational excellence, and deliver strong commercial results. This role suits a dynamic and outgoing leader who enjoys being highly visible on site, motivating teams and creating a welcoming, energetic environment for residents. You'll combine people leadership, operational management and commercial awareness to ensure the property runs smoothly while delivering a best-in-class experience for residents. Pasted text Key Responsibilities Lead, coach and develop a high-performing on-site team Deliver an exceptional customer experience for residents and visitors Take full ownership of day-to-day operational management Ensure the property operates to the highest standards of health, safety and compliance Oversee building operations, facilities management and safety systems Manage budgets, track KPIs and drive commercial performance Support occupancy targets, resident retention and referral growth Act as the key point of contact for residents, stakeholders and contractors Create a positive, engaging and community-focused environment About You We are looking for an outgoing, confident and highly people-driven leader who thrives in operational environments. You'll likely currently be working as a: Store Manager Cluster Manager Operations Manager Hotel Manager Hospitality Manager General Manager You'll bring: Strong team leadership and people management experience A passion for delivering exceptional customer service A hands-on operational mindset Experience managing budgets, KPIs and performance Excellent communication and problem-solving skills A proactive, solutions-focused approach Candidates from retail, hospitality, hotels, leisure or customer-focused operational environments are particularly encouraged to apply. What's on Offer Up to 55,000 basic salary Performance-related bonus Opportunity to lead a large, vibrant residential operation A dynamic and people-focused working environment Excellent long-term career progression opportunities Why This Role? This is a fantastic opportunity to move into a growing sector that blends hospitality, operations and customer experience . If you enjoy leading teams, creating great environments for people, and running high-performing operations , this role offers the perfect platform to take the next step in your career. Due to high application volumes, we may not be able to respond to every applicant

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