150 jobs found

We have a vacancy in our Lettings team based in Staveley, Kendal. To apply you should have a good knowledge of the lettings industry and preferably be working towards your ARLA qualification. We will provide the resources to further your career, ensuring you are fully trained in residential property management. You must possess a can do attitude and a drive to deliver excellent customer service as well as being proficient in all Microsoft programs. We offer our clients bespoke asset management and therefore your role will require an all-round knowledge of the letting process from instruction through marketing & viewing, to day to day management. Whilst we can offer flexible arrangements, we are ideally looking for someone working on a full-time basis. This is not always a desk bound role. Whilst you will be office based to carry out paperwork, your role will involve travelling the area managing, viewing and visiting properties. Some of the tasks you will be responsible for - Booking and liaising with contractors for maintenance issues, keeping all parties up to date. Conducting viewings Processing property applications Referencing prospective tenants Conducting check ins & check outs Dealing with deposit releases Lease preparation Dealing with any landlord and tenant queries. Arranging and carrying out property inspections with tenants and reporting to Landlords with feedback Dealing with contractor invoicing Assisting colleagues with administrative duties and issues and any other tasks You will need: To be a team player The ability to prioritise and time manage Professional communication skills both written and verbal High level customer service skills and experience A positive and proactive attitude The ability to keep calm under pressure Minimum of 1 years experience as a Property Manager or similar (preferred) A full clean driving licence H&H Land & Estates is part of H&H Group, As well as the usual benefits you would expect from a well-established, forward-thinking employer, such as a competitive salary, company pension, training and personal development and salary sacrifice schemes we also offer an income protection policy and private healthcare. We are proud to be an employer of choice in Cumbria and our group wide ambition, vision and values are reflected in all the areas we operate, from teamwork to client relationships. JBRP1_UKTJ

A private family office is looking for highly organised and technically capable Senior Technical Property Manager to support the Head of Department in the management, refurbishment and ongoing performance of a portfolio of high-end residential and commercial properties. The role is project-led and hands on, combining technical property management, refurbishment oversight and operational asset manag click apply for full job details

Client-Side Property Manager (Block) West Sussex c£45k My client is a long-established, privately-owned Property Investment and Development company with over £.5 Billion in Residential and Commercial Assets spanning the South of England. Having recently taken the management of their Leasehold Block Portfolio back in house, they now seek a Property Manager / Block Manager (to work client side) as follows: Working office based in West Sussex (when not on site) Large, friendly, longstanding team vibrant, supportive atmosphere (family feel) Managing a 6x site portfolio, all of which is fully owned in-house (you are the freeholder), comprising 2 large estates, 2 medium estates and 2 small estates (totalling 900 units all in) Overseeing the handover from the current managing agent, bringing all aspects of the portfolio back in house Dealing with service charges and maintenance primarily, utilising in-house contractors and operatives as required No S20 consultations or major works responsibility Reporting to / Assisting the Head of Residential as required QUBE beneficial but not essential, good general system skills a must Salary for the successful client-side Property Manager / Block Manager will start at up to £45k with reviews and uplifts based on tenure and performance, in addition to a range of health and wellbeing benefits. This client-side role offers unrivalled job security (the portfolio is owned as part of our clients wider asset portfolio, so cannot be lost) and exceptional career development through broader property class exposure. JBRP1_UKTJ

Background primary1. The Reserve Forces and Cadets Associations (RFCAs) are central government bodies with Crown status, each with their own schemes of association, drawn up in accordance with Defence Council regulations, under the Reserve Forces Act 1996 (RFA 96). East Midlands Reserve Forces and Cadets Association (RFCA) is responsible for managing and maintaining the Army Reserves and Cadet premises across the East Midlands and contributes to wider Ministry of Defence (MoD) outputs. We play a leading role in strengthening the environment for the Armed Forces through building relationships with local communities and employers. We help deliver the MoDs youth support programme through the MoD sponsored Cadet Forces, providing opportunities for young people to reach their fullest potential, irrespective of background. We are also responsible for engaging with Reservists employers, supporting Reservists and Cadets, and assisting with recruitment of Army Cadet Force Adult Volunteers. Job Description The East Midlands RFCA Estate Manager plays a significant role in overseeing and supporting the management and assurance of Hard and Soft FM services in support of users of the Volunteer Estate, including Reserves and Cadets. In addition to Hard and Soft FM services the Estate Manager is responsible for all matters relating to the volunteer estate within Derbyshire and Nottinghamshire. Reporting to the Senior Estate Manager, the Estate Manager will work with industry partners and other stakeholders to support the assurance of the delivery of services to the Volunteer Estate for assets within their area of responsibility. This will include the oversight and support of all aspects of the delivery of day-to-day Hard and Soft FM services, contract and supplier management and the planning and assurance of the maintenance/minor works programme, acting as a point of contract to ensure customer needs are met. They will be expected to work closely with customers, industry partners, and other stakeholders in the planning, delivery and assurance of projects up to a value of €5m. In addition to professional qualifications appropriate to the role, key skills include contract and relationship management. The Estate Manager will be expected to deputise for the Senior Estate Manager as required. 4. Principal Areas of Accountability, Tasks and DutiesLeadership and Management Works collaboratively with all stakeholders including customers, other RFCAs and wider Defence organisations as appropriate Develop team members andself, through the exchange of knowledge and experience and carry out line management duties ensuring that staff effectively meet their objectives and achieve their professional goals Ensure direct reports are compliant with mandatory training requirements appropriate to their role, including continuous professional development Encourage innovation to support the development of a high performing team through continuous improvement Promote strong working relationships both within the team, customers, industry partners and other RFCAs Demonstrate a personal commitment to the aims and objectives of the RFCA Communication/Engagement and Stakeholder ManagementAct as point of contact for the assets within their area of responsibility, proactively addressing allinternal and external stakeholders concerns and issues, ensuring they are effectively addressed and/or escalated. Ensure all stakeholders are kept informed of the status of the concerns and issues raised Develop and maintain open, honest and collaborative working relationships with customers industry partners and other stakeholders as appropriate Work collaboratively with Suppliers to support the delivery of services to ensure performance against contract performance measures and identify opportunities for efficiencies and improvements Provide an active site presence to help develop and maintain open, honest and collaborative working relationships with customers, industry partners and other stakeholders as appropriate. Ensure stakeholders, especially customers, are kept informed and willing to support delivery activity as requiredEnsure compliance with CRFCA and RFCA corporate approaches and messaging Programme ManagementAdopt a programme management approach for assets within their area of responsibility, including working closely with customers and industry partners in respect of delegated Billable Works projects, including supporting the development of the Statement of Need and assurance of completed works Support the review and monitoring of progress of works against the Billable Works programme of activity, escalating any issues using the respective Early Warning, Recompense Events, Supplier Non-Performance, Defects, and risk management processes Work closely with all stakeholders to develop strategies to deal with programme issues, agree corrective actions, closely monitor developments on site, report progress and escalate as appropriate Support the development of draft business cases ensuring they are of the required quality and output in accordance with CRFCA and wider Defence policy Work with customers and industry partners to support the Senior Estate Manager in the development of future Billable Works plans and programmes Performance and Contract Management/Assurance Carry out the delegated performance and contract management/assurance duties and responsibilities on behalf of the Senior Estate Manager, working closely with the industry partners and Independent Auditors on the preselected Hard FM works orders and tasks, to include High Value Works Audits, Work in Progress, Retrospective Audits, PPM, Grounds Maintenance and Asset File Checks, as required under Practitioner Guide EM02. Ensure Health and Safety compliance of Hard FM industry partner deliverables in accordance with SFG20 and SOP19/02 reporting and escalating any instances of non-compliance to the Senior Estate Manager as necessary Address matters falling short of the contracted standards and escalate to Senior Estate Manager any concerns that cannot be mitigated at a local level Ensure customers receive regular reports on the delivery of Hard FM services to their respective area of responsibility Ensure opportunities for exploiting benefits of the contract, including continuous improvement and innovation in the delivery of Hard FM services, are identified As required, support all meetings with industry partners and/or customers as laid down in the contract to support the effective delivery of Hard FM services Financial Management Ensure that Billable Works are only authorised in accordance with the agreed Business Rules and within Financial Delegations Provide progress reports on site budget expenditure and updates to stakeholders on delegated Billable Works tasks Ensure Financial Propriety for all T&S transactions and other manpower associated delegations under your control is maintained, including record keeping and audit requirements Staff management responsibilities: Line Manager for the Estate Officer Budgetary responsibilitiesTo be determined through the Finance and Commercial Workstream Success Profile Experience a. Essential Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships Understanding and complying with statutory, regulatory, and professional requirements Desirable Clear demonstration of contract management and assurance in an all FM environmentLocal management of key suppliers, able to support negotiations, management, or escalation issues Commercial experience gained within a property, facilities management, or similar function BehavioursLeadershipSeeing the Bigger PictureManaging a Quality ServiceCommunicating and InfluencingDelivering at PaceWorking Together Government Property Career Framework Requirements (Workforce & FM Facilities Management Practitioner): A = Awareness; W = Working; P = Practitioner; E = Expert Property Professional Expertise (P)Customer and Client Service (P)Stakeholder Engagement (P)Strategy and Business Planning (P)Analytical Decision Making (W)Technology and Innovation (W)Sustainable Practice (W)Commercial Acumen (P)Property Programme and Project Management (P)Health and Safety, Compliance and Inclusion (P) Professional Membership:Hold or be willing to work towards full membership of relevant professional body or have equivalent relevant experience Post Mandatory Training In accordance with People Learning PlanAdditional RequirementsRegular travel UK wide with occasional overnight stays.The job holder will be required to be vetted to Security Check (SC) level and DBS check.This job description should be discussed with your line manager at the time of receiving your annual Personal Development Report. Occasionally, in light of changes in business need your job description may need to change. You may be requested to undertake additional or other duties as directed by Line Management. The closing date for applications is Friday 6th March 2026. The shortlist of applicants called for interview will be notified as soon as possible after that date. Interviews will be held on Wednesday 25th March 2026 with the successful candidate appointed soon thereafter. JBRP1_UKTJ

Building Surveying Director - Manchester (North West Service Lead Built Asset Solutions) Lead and grow a regional service within a new national offering. About this opportunity Following the launch of our Built Asset Solutions service, we have the chance for a chartered building surveyor with multi sector & service experience to join us as regional building surveying lead in the North West. You will be joining a newly formed offering from Gleeds, developed to help organisations optimise built asset performance through technical excellence, digital innovation, and strategic consultancy. This is a key service leadership opportunity, with ownership and autonomy to shape the future of building surveying in the North West. Working collaboratively with colleagues across the business, your key responsibilities will focus on team management & development, plus service delivery & business growth. Benefits A competitive salary offering Car allowance Private healthcare 27 days annual leave plus bank holidays Enhanced pension RICS membership fees paid A comprehensive benefits provision including discounts, services & exclusive offers covering health & wellbeing, travel, entertainment, technology, food & drink and more Responsibilities Formulating and managing strategies to deliver the business objectives Actively identifying new business development opportunities and driving growth across the Business Unit's activities Ensuring that projects are managed in accordance with Gleeds processes and procedures (governance and controls) Agreeing fees and charges for potential services with Business Unit Manager / Area Chair Agreeing appointments / scope of services. Ensuring that appointments are in place prior to commencing service delivery Delivering high quality services and deliverables ensuring that services meet our customer's requirements Reviewing scope of appointments on a monthly basis to ensure services are being delivered in accordance with appointments Managing and maintaining customer relationships (i.e. clients, business partners and other consultants). Ensuring a customer care plan is in place Resolving customer complaints Ensuring sufficient resources are made available to deliver services on our projects, including managing resource conflict resolution (with fellow directors) People leadership & including managing resources and workload with senior team members and ensuring compliance with administrative requirements (appraisals, training, timesheets etc) Managing employees, focussing on retention and development Developing and enhancing Gleeds Building Surveying capability Briefing employees on relevant aspects of Gleeds business Preparing bids for services and driving profitable service delivery Managing the commercial aspects of projects (e.g. scope of services/deliverables, invoices, payments, and debt management) Working harmoniously with other Directors and assisting Business Unit Manager / Area Chair Member benefits Opportunities to develop and grow your career A contributory pension scheme Employee Assistance Programme Our Global Travel Scholarship Programme Flexible working arrangements Who we're looking for Experience, Knowledge and Key Skills Extensive building surveying experience post MRICS qualification Detailed knowledge and practical experience of delivery of building surveying services Sound practical knowledge of construction methods and materials Excellent knowledge of construction procurement strategies, including tendering and contract strategies Comprehensive knowledge and practical experience of administering construction contracts Ability to motivate others (including providing support and encouragement) Excellent communication skills - both oral and written Excellent organisational skills and the ability to quickly adapt to changing environments Excellent problem solving, negotiating skills, financial and numeracy management skills Ability to absorb complex information and assess requirements readily Proficient networker Specialist knowledge of a specific industry sector (i.e. residential, hotels, commercial, retail, leisure, education and other) Ability to prepare first class bids for services Competent at negotiating sufficient fees to both complete services and generate required profit levels A clear understanding of legislation impacting on construction contracts Demonstratable evidence of delivering services to clients and managing client relationships Demonstratable experience of timely interfacing with clients and key stakeholders at the highest level Ability to work as part of a team and lead teams Qualifications MRICS (Member of the Royal Institution of Chartered Surveyors) About us Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.

MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title : Senior Facilities Manager Team : Site - Parks Who Does This Role Report Into? Site Director Role Summary / Purpose and Scope Supporting the day to day running of Kent Science Park in line with client strategy. High levels of Client Engagement and Customer services are required, with good management of contractors, security staff, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation. Line management of MAPP site based team members. Skills, Knowledge and Values Skills (People & Technical) Ensure building procedures are in place that support management of the building Supporting budget setting, management and reconciliation. Develop effective, proactive relationships with all occupiers Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures. Monitor, coach and mentor all members of the hard and soft service partner site teams to deliver a one team ethos; Attention to detail and high levels of occupier engagement and customer service will be required. Seek opportunities for continuous improvement in service efficiency/effectiveness Develop and maintain strong relationships with key stakeholders and tenants IOSH / Member of IWFM Building Management/Contractor management Time management & Excellent organisational skills Proven experience in production and presentation of Client / management reports Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels Effective PC skills, including working knowledge of Microsoft packages Proactive, flexible attitude to changes in the company, IT systems and the role Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Experience and Salary Level of Experience / Certifications: Health, Safety and Environmental Management - ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers as appropriate. Budget setting, management and reconciliation. Occupier and retail management Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures. Working closely with fellow building managers within the network to drive for improved standards and efficiencies. Riskwise (H&S compliance systems) CAFM systems Qualifications IWFM Member Driving License Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday Salary Range (Based on Experience) £55,000 - £65,000 per annum, depending on experience.

A growing hospitality firm in the UK is seeking a Senior Asset and Development Manager to lead a significant hotel portfolio. The ideal candidate will define the property strategy, manage acquisitions and developments, and drive ESG integration. With a competitive salary of up to £70,000, along with bonuses and hybrid working arrangements, this role offers the chance to shape a dynamic future while enjoying great benefits like discounts on hotel bookings and a strong focus on personal development.

Associate Director, Building Surveying Newcastle Permanent Full-time Hybrid working About this opportunity With significant growth planned for our new multi-disciplinary service, we are looking for a chartered building survey to join our Newcastle office as Associate Director. This an excellent opportunity for a growth minded building surveyor to strengthen expertise and further their career, while working in an environment that values you as an individual. You will be joining a newly formed multi-disciplinary offering from Gleeds, developed to help organisations optimise built asset performance through technical excellence, digital innovation, and strategic consultancy. Supporting our North East director, you will be responsible for management & delivery of varied projects, surveys and technical instructions. You will help grow existing client relationships and build new ones to generate new business in collaboration with our local cost & project management teams. You will also play a role in delivery of national contracts as a key member of built asset solutions service. Responsibilities include but are not limited to: Supporting business unit directors in delivering business objectives Positively engaging with customers and developing, growing, and maintaining customer relationships Delivering high quality services and ensuring that building surveying deliverables meet customer's requirements Managing projects to deliver high quality services and deliverables in accordance with business procedures Managing building surveying commissions, including surveys, dilapidation advice, party wall advice, and construction projects for new builds, renovations and maintenance works - from feasibility through to design, contract administration to handover and post completion reviews Preparing and managing planned maintenance programmes Planning service delivery in conjunction with the Director with overall responsibility for the project Agreeing with the director and client the right sub-consultants to assist with delivery of a commission Following the approved procedures for appointing Sub-Consultants Communicating with and providing good sound professional advice to both clients and other project team members Ensuring that all quantitative and financial information has been independently checked before issue, including maintaining evidence of independent checks Remaining in the remit of your role and when additional responsibilities need to be carried out, conduct this in a fully informed manner with the approval of your line manager Mentoring and coaching employees so that they realise their full potential Managing services delivery for profit Advising directors promptly of any issues that have arisen, or that might arise, on projects; in particular those that might impact on Gleeds professional indemnity (PI) insurance Actively identify new business development opportunities and driving growth across the Business Unit activities As a Gleeds team member, you will have access to: Opportunities to develop and grow your career A contributory pension scheme Employee Assistance Programme Our Global Travel Scholarship Programme Flexible working arrangements Who we're looking for Experience, Knowledge and Key Skills Broad, in-depth Building Surveying experience post MRICS qualification Detailed knowledge and practical experience of delivery of building surveying tasks Sound knowledge of construction methods and materials Comprehensive knowledge of construction procurement strategies, including tendering and contract strategies Ability to administer construction contracts as Contracts Administrator and Employers Agent Clear understanding of legislation impacting on building contracts Ability to motivate others (including providing support and encouragement) and to lead high performance teams Clear and effective communication skills - both oral and written Excellent organisational skills and the ability to quickly adapt to changes Excellent problem solving, negotiating skills, financial and numeracy management skills Ability to absorb complex information and assess requirements readily Sound ICT Skills, with a high level of proficiency in MS Outlook, Word, Excel and PowerPoint Competent at negotiating sufficient fees to both complete services and generate required profit levels Ability to work as part of a team and lead teams Qualifications MRICS (Member of the Royal Institution of Chartered Surveyors) MCIOB (Member of the Chartered Institute of Building) About us Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.

Cobalt Recruitment is delighted to be representing a privately owned property investment and development business with an established London portfolio, in their search for a Senior Facilities Manager. The role will oversee a cluster of high-quality commercial assets across West London and the City, providing strategic oversight and operational leadership across multiple sites. Managing three on-site Building Managers, this position offers the opportunity to shape service delivery standards, drive consistency across the portfolio, and act as a key interface between asset management and operational teams. It is well suited to an experienced Facilities professional seeking greater autonomy within a commercially focused, hands on environment. Key Responsibilities Provide leadership and direction to 3 Building Managers across a multi site London portfolio Oversee delivery of hard and soft FM services, ensuring PPM schedules, statutory compliance, and SLA performance are consistently achieved Manage service charge budgets across the portfolio, including annual budgeting, quarterly forecasting, and reconciliations Review and enhance contractor performance through structured KPI management, tender processes, and regular audits Ensure full compliance with H&S legislation, statutory inspections, and risk management procedures Support asset management initiatives including refurbishments, occupier engagement strategies, and ESG focused improvements Lead on procurement exercises and contract mobilisation across multiple properties Maintain accurate reporting through CAFM systems and provide clear operational updates to senior stakeholders The successful candidate will demonstrate strong multi site FM experience within commercial property, with prior responsibility for managing on site teams. A solid understanding of service charge management, statutory compliance, and contractor governance is essential. IOSH qualification is required, with NEBOSH advantageous. This opportunity would suit an established Senior FM or an experienced Facilities Manager ready to step into broader portfolio leadership with direct line management responsibility. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.

Direct Responsibilities Rent reviews, lease renewals, service charge management, leaseholds, freehold acquisitions and disposals, dilapidations, valuations, planning applications, and tenure advice that comes from an extensive and varied portfolio. Knowledge, Skills and Experience RICS Qualified, commercially minded, adaptable, customer focused, and with good IT skills to support the task and internal reporting. The successful candidate will have a solid foundation in lease negotiations, commercial real estate operations, and financial analysis, with a focus on aligning property performance to the needs of the business. Stakeholder Relationships You will work closely with the Directors, Senior Managers, and Managers, across the business and when required appoint and manage external consultants and contractors to fulfil the services. Also working closely and supporting the wider Property Team providing commercial advice on property projects. Liaison with internal departments such as finance, legal and internal audit is required. Key Responsibilities Lease Renewals and Rent Reviews: Manage the renewal process for all leases, licences, and similar agreements. Conduct rent reviews, market comparisons and lead on commercial negotiations. Also applicable to units that have tenants or sub-tenancy arrangements. Landlord and Tenant Relations: Build and maintain strong relationships with landlords and tenants, addressing concerns, resolving issues, and communicating upcoming lease events such as renewals and rent reviews to ensure continuity. Arriva Relationships: Build and maintain good working relationships with UK leadership teams, regional teams, depot managers and central office teams. Regularly reporting with insights and recommendations to translate the UK Arriva business objectives into real estate initiatives, also reporting on rent reviews, lease renewals, and market changes. Prepare customised reports summarising changes and proposed activities. Portfolio Management: Handle the regular "churn" of lease renewals, turnovers, and occupancy transitions, ensuring seamless operations and minimal vacancy periods. Budgeting and Financial Reporting: Prepare and manage property budgets, track expenses, and generate monthly and quarterly financial reports. Report on the key property financial metrics and portfolio performance. Lease Compliance and Documentation: Ensure all leases are compliant with legal standards and company policies. Maintain accurate and up-to-date records on lease terms, conditions, and renewals. Supplier Management: Identify, engage, and manage external resource to provide advice and support. Market Analysis for Rent Strategy: Conduct ongoing market research and competitive analysis to support rent review decisions, tenant improvement negotiations, and lease structuring. Property Business Rates: Select and manage external experts to monitor and manage the business rates for all properties in the portfolio, ensuring accuracy, compliance, and the identification of opportunities for appeals or relief applications. Lease Management Expertise: Deliver results in lease renewals, rent reviews, and complex property negotiations. Financial Insight: Strong budgeting, financial analysis, and reporting capabilities to optimise portfolio performance. Market Knowledge: Deep understanding of UK property markets and trends, with the ability to integrate insights into strategic decisions. Client-Focused Communication: Excellent communication skills to manage stakeholder relationships and provide clear, actionable advice. Problem Solving and Adaptability: Proactive, resourceful, and confident in handling complex property issues independently. Organisational Excellence: Well organised, structured, capable of managing multiple transactions and regular churn, records, and property inquiries effectively. Qualifications and Experience Educated to degree level with full membership of the RICS (General Practice) with a minimum 5 years post qualification experience. Proven experience in managing estates, including disposals, leases, licences, rights of way, easements, CPO and acquisitions. Strong background in landlord and tenant work, valuations, asset management, service charges and the planning system. Competent in preparing property budgets, tracking performance metrics, and generating detailed financial and operational reports. Knowledge of UK property business rates, with the ability to select, appoint, and manage external experts to mitigate rates liabilities effectively. Skilled in tenant and landlord relationship management, ensuring effective communication and problem resolution. Excellent verbal and written communication skills for reporting insights and translating real estate activities into actionable business strategies. Capable of appointing and managing external consultants, contractors, and suppliers to deliver high-quality property services. Understanding of sustainability practices and their application in commercial property management. Additional Information Reporting to the UK Property Director, Arriva Bus. Homebased with occasional travel to UK locations (Driving licence essential)

We are excited to be opening Paramount Place, our newest independent retirement living village in Tunbridge Wells. Due to an internal promotion, we are looking for an exceptional General Manager to lead the pre-opening mobilisation and ongoing operations of this community. This is a rare opportunity to take full ownership of a brand-new village - shaping the resident experience, leading a high-performing team, and delivering RVG's vision of helping people age well. This role would particularly suit candidates with a background in hotel or hospitality environments. As General Manager, you will be the driving force behind the successful mobilisation, launch and long-term operational excellence of Paramount Place. You will: Pre-Opening & Mobilisation Work with the Head of Mobilisation to plan and execute all pre-opening activity to time, quality and compliance standards. Recruit, train and onboard the full village team, including Heads of Department. Embed operating procedures, systems and a shared village filing structure. Manage pre-opening budgets and ensure procurement and supply chain readiness. Partner with Sales colleagues to host open days, community events and VIP previews to build local engagement and drive early occupancy. Personalise resident move-in plans, refining the process through review and continuous improvement. Operational Leadership Lead the delivery of the Village's Asset Business Plan and operational strategy. Set priorities, monitor performance and drive service excellence across all village functions. Maximise revenue across sales, rentals, hospitality and wellbeing services while maintaining rigorous cost control. Manage complex P&L responsibilities including Landlord, Service and Investment budgets. Influence regional and business-wide strategy as part of the RVG leadership community. Hospitality, Wellbeing & Community Create an environment where residents feel valued, engaged and empowered to live their best lives. Ensure exceptional hospitality standards and effective use of hospitality systems to maximise and track income. Oversee the Wellbeing programme and external memberships, ensuring activities excite, engage and enhance the resident experience. Ensure excellent emergency response capability and high-quality third-party care delivery. Property, Safety & Village Development Maintain Paramount Place as a safe, compliant, best-in-class facility through robust property management planning and preventative maintenance. Lead and support large-scale development, refurbishment or improvement projects. Ensure all village development contributes to RVG's Planet Positive ambitions. People Leadership Build a strong, motivated team aligned with RVG's purpose, values and operational standards. Drive continuous improvement, standard work, and high accountability. Conduct performance reviews, support succession planning and develop team capability through formal and informal learning. Foster an inclusive culture where everyone feels valued and empowered. Experience & Qualifications Significant general operational management experience, ideally within hospitality, residential services, leisure, retirement living or similar multi-service environments. 3 6 years' experience at general management level, leading teams, managing budgets and delivering against business strategy. Demonstrated success in launching or mobilising new sites (desirable). Skills & Behaviours We're looking for someone who: Communicates a compelling vision and inspires others to action Builds strong resident and customer with a service-first mindset Makes timely, effective decisions and balances multiple stakeholder needs Understands financial drivers and uses data to guide business decisions Plans and prioritises effectively, holding self and others accountable Collaborates as part of One Team, rebounding positively from challenges Continuously improves operations and champions innovative thinking Our Values At RVG, how we work is as important as what we achieve. We live our values every day: Age Well • Community • Keep Improving • Invest Wisely • Planet Positive • One Team Join Us If you are a dynamic, people-centred leader who wants to shape a new community from the ground up - and deliver a sector-leading resident experience - we'd love to hear from you. Apply now to lead Paramount Place into an exciting future!