Ernest Gordon Recruitment Limited
Bolton, Lancashire
Office Manager (Office Based) 30,000 + Training + Bupa EAP + Office Based + Company Benefits Bolton Are you an Office Manager or similar, looking for an exciting opportunity to join a stable, local family run engineering business that will provide a secure and varied role in a tight knit friendly team? You will play an integral role in the smooth running of the day to day administration and operational functions of the business. You will be responsible for managing office staff, coordinating documentation, leasing with clients and suppliers and overall support to Senior Management. This company are a specialist maintenance provider delivering responsive, high-quality property and facilities maintenance services across residential and commercial sectors, with a strong focus on reliability, safety, and long-term asset care. This role would suit an Office Manager or similar looking to join a well established and long standing business in a stable and secure position. The Role Oversee office staff Oversee administration and operational functions Coordinating documentation, leasing with clients and suppliers Support Senior Management Monday to Friday, 8:30am - 4:30pm The Person Office Manager or similar Reference Number: BBBH23370 Office Manager, Senior Administrator, Admin, Admin Manager, Office Supervisor, Administration Assistant, Bolton, Manchester, Rochdale, Bury, Oldham If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Feb 07, 2026
Full time
Office Manager (Office Based) 30,000 + Training + Bupa EAP + Office Based + Company Benefits Bolton Are you an Office Manager or similar, looking for an exciting opportunity to join a stable, local family run engineering business that will provide a secure and varied role in a tight knit friendly team? You will play an integral role in the smooth running of the day to day administration and operational functions of the business. You will be responsible for managing office staff, coordinating documentation, leasing with clients and suppliers and overall support to Senior Management. This company are a specialist maintenance provider delivering responsive, high-quality property and facilities maintenance services across residential and commercial sectors, with a strong focus on reliability, safety, and long-term asset care. This role would suit an Office Manager or similar looking to join a well established and long standing business in a stable and secure position. The Role Oversee office staff Oversee administration and operational functions Coordinating documentation, leasing with clients and suppliers Support Senior Management Monday to Friday, 8:30am - 4:30pm The Person Office Manager or similar Reference Number: BBBH23370 Office Manager, Senior Administrator, Admin, Admin Manager, Office Supervisor, Administration Assistant, Bolton, Manchester, Rochdale, Bury, Oldham If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Career Opportunities: Health & Safety Manager (10888) Requisition ID10888-Posted -Property Management-London Job Title: Health and Safety Manager Department: LOCATION: MARBLE ARCH, LONDON (Hybrid - 4 days in office) REPORTING TO: Senior Health & Safety Manager TYPE OF CONTRACT: Permanent PLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place! In our recent engagement survey 93% of our employees stated they were proud to work for British Land! THE ROLE To guide, support and audit the Property Management Teams and Residential Managing Agents across the Company's portfolio in all matters relating to health, safety and fire compliance with the objective of minimising accidents to our staff, Service Providers, Occupiers, Tenants, visitors and members of the public. To "Trouble Shoot" the use of the Company's electronic management systems to ensure they are being used by said Management Team stakeholders in the intended way and are keeping the Company safe from risk and protecting its reputation, whilst achieving and maintaining British Land compliance standards/targets. WHAT YOU'LL DO Monitoring the annual General Health and Safety and Fire Risk Assessment/ Audit program. Provide support to the Residential Management Team to the Building Safety Act & associated legislation with regards to all relevant documentation management requirements and subsequent Building Safety Regulator submissions/liaison. Reviewing the Property Managers' and Engineering Managers' responses to the matters arising from the subsequent reports to ensure these are comprehensively reviewed and actioned. Monitoring actions arising from the on-line Compliance systems and reporting on progress. Checking that all statutory Thorough Examinations and Testing is being carried out by the relevant stakeholders in advance of deadlines. Organising, attending, minuting and helping with actions arising from relevant Health and Safety Committee Meetings (currently four per year). Preparing and issuing Health and Safety Bulletins for any issues that may affect the Company. Offering a central source of support and guidance to all Property Management Teams in relation to knowledge and interpretation of Health and Safety legislation and Codes of Practice; keeping abreast of both proposed and actual changes to such legislation. Assisting with general guidance, as required, all Property Management Teams in the preparation of specific risk assessments to cover specific tasks relating to aspects of their property under management. Ensuring Display Screen Equipment and Manual Handling assessments are undertaken by all relevant users and that any action required is undertaken. Reviewing the Health and Safety Training being provided to all levels of staff in the Company. Ensuring accident investigations are conducted by relevant stakeholders and providing guidance in the proper reporting of same. Carrying out annual in-house Audits on the properties in accordance with the Company's Statutory requirements and British Land' 'Key Service Commitments'. Undertaking Personal Emergency Evacuation Plans and Display Screen Equipment Assessments for those individuals requiring desk-side support and recommend the appropriate equipment. Reviewing British Lands' Exemplar Risk Assessments to ensure that they're suitable and sufficient in detail to provide support to Property Management Teams and ensuring that bespoke RA's are in place for all properties by the Property Management Teams. Providing support to Property Management Teams in relation to event set-up and ensuring that they are following the Guidelines within the British Land's' Events Manual. Inducting all new British Lands' employees to the Company's Health and Safety requirements. Undertaking ad hoc tasks as required. ABOUT YOU NEBOSH General Certificate in Health and Safety - ideally NEBOSH Diploma Proficient in Word, Excel, PowerPoint, and Co Pilot. Experience in residential (HRB) management Experience in Event Management Appreciation of Building Regulations Membership of Institute of Occupational Health and Safety Structural surveying Knowledge of: Health and Safety legislation Building Safety Act - residential (HRB) H&S management; BSR HRB registration; Mandatory Occurrence Reporting; Resident Engagement Strategy; Structural Survey/FRAEW management; Building Safety Case management. Regulatory Reform Order 2005 Codes of Practice CDM Regulations Occupational Health Experience of: Auditing Training others Permits to Work Water Treatment Business Alignment Professional Integrity Unrivalled Service Excellence Effective Communication Customer Focus Results Orientated Impact & Influence Team Working Developing Self & Others OUR SHARED VALUES our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website . Bring your whole self Smarter together Build for the future A REWARDING PLACE TO BE Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here . OUR RECRUITMENT PROCESS If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here. Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
Feb 07, 2026
Full time
Career Opportunities: Health & Safety Manager (10888) Requisition ID10888-Posted -Property Management-London Job Title: Health and Safety Manager Department: LOCATION: MARBLE ARCH, LONDON (Hybrid - 4 days in office) REPORTING TO: Senior Health & Safety Manager TYPE OF CONTRACT: Permanent PLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place! In our recent engagement survey 93% of our employees stated they were proud to work for British Land! THE ROLE To guide, support and audit the Property Management Teams and Residential Managing Agents across the Company's portfolio in all matters relating to health, safety and fire compliance with the objective of minimising accidents to our staff, Service Providers, Occupiers, Tenants, visitors and members of the public. To "Trouble Shoot" the use of the Company's electronic management systems to ensure they are being used by said Management Team stakeholders in the intended way and are keeping the Company safe from risk and protecting its reputation, whilst achieving and maintaining British Land compliance standards/targets. WHAT YOU'LL DO Monitoring the annual General Health and Safety and Fire Risk Assessment/ Audit program. Provide support to the Residential Management Team to the Building Safety Act & associated legislation with regards to all relevant documentation management requirements and subsequent Building Safety Regulator submissions/liaison. Reviewing the Property Managers' and Engineering Managers' responses to the matters arising from the subsequent reports to ensure these are comprehensively reviewed and actioned. Monitoring actions arising from the on-line Compliance systems and reporting on progress. Checking that all statutory Thorough Examinations and Testing is being carried out by the relevant stakeholders in advance of deadlines. Organising, attending, minuting and helping with actions arising from relevant Health and Safety Committee Meetings (currently four per year). Preparing and issuing Health and Safety Bulletins for any issues that may affect the Company. Offering a central source of support and guidance to all Property Management Teams in relation to knowledge and interpretation of Health and Safety legislation and Codes of Practice; keeping abreast of both proposed and actual changes to such legislation. Assisting with general guidance, as required, all Property Management Teams in the preparation of specific risk assessments to cover specific tasks relating to aspects of their property under management. Ensuring Display Screen Equipment and Manual Handling assessments are undertaken by all relevant users and that any action required is undertaken. Reviewing the Health and Safety Training being provided to all levels of staff in the Company. Ensuring accident investigations are conducted by relevant stakeholders and providing guidance in the proper reporting of same. Carrying out annual in-house Audits on the properties in accordance with the Company's Statutory requirements and British Land' 'Key Service Commitments'. Undertaking Personal Emergency Evacuation Plans and Display Screen Equipment Assessments for those individuals requiring desk-side support and recommend the appropriate equipment. Reviewing British Lands' Exemplar Risk Assessments to ensure that they're suitable and sufficient in detail to provide support to Property Management Teams and ensuring that bespoke RA's are in place for all properties by the Property Management Teams. Providing support to Property Management Teams in relation to event set-up and ensuring that they are following the Guidelines within the British Land's' Events Manual. Inducting all new British Lands' employees to the Company's Health and Safety requirements. Undertaking ad hoc tasks as required. ABOUT YOU NEBOSH General Certificate in Health and Safety - ideally NEBOSH Diploma Proficient in Word, Excel, PowerPoint, and Co Pilot. Experience in residential (HRB) management Experience in Event Management Appreciation of Building Regulations Membership of Institute of Occupational Health and Safety Structural surveying Knowledge of: Health and Safety legislation Building Safety Act - residential (HRB) H&S management; BSR HRB registration; Mandatory Occurrence Reporting; Resident Engagement Strategy; Structural Survey/FRAEW management; Building Safety Case management. Regulatory Reform Order 2005 Codes of Practice CDM Regulations Occupational Health Experience of: Auditing Training others Permits to Work Water Treatment Business Alignment Professional Integrity Unrivalled Service Excellence Effective Communication Customer Focus Results Orientated Impact & Influence Team Working Developing Self & Others OUR SHARED VALUES our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website . Bring your whole self Smarter together Build for the future A REWARDING PLACE TO BE Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here . OUR RECRUITMENT PROCESS If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here. Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
Fleet & Property Manager Location: Southampton Salary: £40k to £50k Hours: 40 hours per week, 4 days per week in office Business Overview With over 50 years of experience, ICE is the UK s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. Role Overview As Fleet & Facilities Manager, you are responsible for the efficient management, compliance and optimisation of the Company s vehicle fleet and property assets. The role ensures all vehicles and buildings are safe, compliant, cost-effective and fit for purpose, working closely with internal stakeholders, suppliers and contractors. You oversee the full lifecycle of a diverse fleet, from procurement and deployment through to maintenance and disposal, ensuring availability meets business needs. You also manage property maintenance and site services, with a strong ESG focus to deliver sustainable, environmentally responsible solutions while maintaining commercial effectiveness. Responsibilities and Accountabilities: Fleet Management Manage the full lifecycle of the Company fleet (HGVs, vans, cars and EVs), ensuring theright mix, availability, safety and compliance. Lead fleet procurement and tender processes, maintenance scheduling, servicing and disposal. Maintain accurate fleet records, including licensing, inspections, MOTs, servicing and insurance. Manage fleet suppliers, leasing companies, maintenance providers, fuel cards, telematics and tracking systems. Monitor vehicle usage, costs, fuel/charging efficiency and driver behaviour, ensuring compliance with Company and DVLA regulations. Manage vehicle handovers, inspections, accidents and insurance claims. Support EV transition and charging infrastructure, promoting safe, efficient and compliant fleet operations. Facilities Management Manage maintenance, compliance and operation of Company sites, acting as the main facilities contact. Oversee planned and reactive maintenance, statutory inspections and health, safety and environmental compliance. Coordinate contractors, site services, utilities, security, cleaning and waste management. Support property projects including acquisitions, relocations, refurbishments and space planning. Work closely with Health & Safety to conduct site inspections and risk assessments. Financial, Contract & Supplier Management Prepare and manage fleet and facilities budgets, monitoring spend and delivering cost efficiencies. Negotiate and manage supplier and contractor contracts to ensure value, performance and compliance. Reporting, ESG & Continuous Improvement Maintain asset registers, compliance documentation and accurate records. Produce performance, cost and compliance reports. Drive continuous improvement, sustainability and environmental initiatives across fleet and property. General Responsibilities Develop and maintain fleet and facilities policies and procedures. Build strong relationships with stakeholders, suppliers and service providers. Promote a proactive, professional and customer-focused approach Qualifications, Skills and Experience Educated to GCSE level or above, including Grade C (or equivalent) in English and Maths; Previous experience in fleet management and/or property management (essential); Fleet and Property Management qualifications such as IWFM (desirable); Strong knowledge / passion of motor vehicles; Competent user of Microsoft Office applications (particularly Excel); IT literate with the ability to learn new systems quickly; Strong communication skills with an excellent telephone manner; Strong organisational skills with the ability to manage workload within tight timescales; Practical, hands-on approach with strong commercial awareness; Highly organised, detail-orientated and performance focused with a pro-active approach; Resilient and adaptable with the ability to manage multiple priorities; Committed to safety, compliance, and continuous improvement with a strong understanding of regulatory requirements in the Fleet and Property space; Working Conditions May require travel between sites; Occasional out-of-hours support for emergencies. To Apply If you feel you are a suitable candidate and would like to work for Industrial Cleaning Equipment, please do not hesitate to apply.
Feb 07, 2026
Full time
Fleet & Property Manager Location: Southampton Salary: £40k to £50k Hours: 40 hours per week, 4 days per week in office Business Overview With over 50 years of experience, ICE is the UK s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. Role Overview As Fleet & Facilities Manager, you are responsible for the efficient management, compliance and optimisation of the Company s vehicle fleet and property assets. The role ensures all vehicles and buildings are safe, compliant, cost-effective and fit for purpose, working closely with internal stakeholders, suppliers and contractors. You oversee the full lifecycle of a diverse fleet, from procurement and deployment through to maintenance and disposal, ensuring availability meets business needs. You also manage property maintenance and site services, with a strong ESG focus to deliver sustainable, environmentally responsible solutions while maintaining commercial effectiveness. Responsibilities and Accountabilities: Fleet Management Manage the full lifecycle of the Company fleet (HGVs, vans, cars and EVs), ensuring theright mix, availability, safety and compliance. Lead fleet procurement and tender processes, maintenance scheduling, servicing and disposal. Maintain accurate fleet records, including licensing, inspections, MOTs, servicing and insurance. Manage fleet suppliers, leasing companies, maintenance providers, fuel cards, telematics and tracking systems. Monitor vehicle usage, costs, fuel/charging efficiency and driver behaviour, ensuring compliance with Company and DVLA regulations. Manage vehicle handovers, inspections, accidents and insurance claims. Support EV transition and charging infrastructure, promoting safe, efficient and compliant fleet operations. Facilities Management Manage maintenance, compliance and operation of Company sites, acting as the main facilities contact. Oversee planned and reactive maintenance, statutory inspections and health, safety and environmental compliance. Coordinate contractors, site services, utilities, security, cleaning and waste management. Support property projects including acquisitions, relocations, refurbishments and space planning. Work closely with Health & Safety to conduct site inspections and risk assessments. Financial, Contract & Supplier Management Prepare and manage fleet and facilities budgets, monitoring spend and delivering cost efficiencies. Negotiate and manage supplier and contractor contracts to ensure value, performance and compliance. Reporting, ESG & Continuous Improvement Maintain asset registers, compliance documentation and accurate records. Produce performance, cost and compliance reports. Drive continuous improvement, sustainability and environmental initiatives across fleet and property. General Responsibilities Develop and maintain fleet and facilities policies and procedures. Build strong relationships with stakeholders, suppliers and service providers. Promote a proactive, professional and customer-focused approach Qualifications, Skills and Experience Educated to GCSE level or above, including Grade C (or equivalent) in English and Maths; Previous experience in fleet management and/or property management (essential); Fleet and Property Management qualifications such as IWFM (desirable); Strong knowledge / passion of motor vehicles; Competent user of Microsoft Office applications (particularly Excel); IT literate with the ability to learn new systems quickly; Strong communication skills with an excellent telephone manner; Strong organisational skills with the ability to manage workload within tight timescales; Practical, hands-on approach with strong commercial awareness; Highly organised, detail-orientated and performance focused with a pro-active approach; Resilient and adaptable with the ability to manage multiple priorities; Committed to safety, compliance, and continuous improvement with a strong understanding of regulatory requirements in the Fleet and Property space; Working Conditions May require travel between sites; Occasional out-of-hours support for emergencies. To Apply If you feel you are a suitable candidate and would like to work for Industrial Cleaning Equipment, please do not hesitate to apply.
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Feb 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Client-Side Property Manager West Sussex c£45k My client is a long-established, privately-owned Property Investment and Development company with over £.5 Billion in Residential and Commercial Assets spanning the South of England. Having recently taken the management of their Leasehold Block Portfolio back in house, they now seek a Property Manager (to work client side) as follows: Working office
Feb 06, 2026
Full time
Client-Side Property Manager West Sussex c£45k My client is a long-established, privately-owned Property Investment and Development company with over £.5 Billion in Residential and Commercial Assets spanning the South of England. Having recently taken the management of their Leasehold Block Portfolio back in house, they now seek a Property Manager (to work client side) as follows: Working office
Client-side Property Manager Harrogate, North Yorkshire 300m Portfolio Stoneridge Consulting is delighted to be working exclusively with Bramall Properties, part of the Bramall Group, to recruit a Commercial Property Manager based in Harrogate. This is an outstanding opportunity to move client-side and take responsibility for a diverse commercial property portfolio with a value of approximately 300 million, with a clear route to senior leadership. The Company The Bramall Group is a long-established, family-owned property and investment business with over 60 years of heritage. Led by Chairman Tony Bramall, the group has built a strong reputation across commercial real estate, land, forestry, and development, alongside a long-standing commitment to philanthropy through its charitable trust. The property portfolio includes a mix of industrial estates, retail parks, and office assets, let to a broad range of tenants from national occupiers to local businesses. The business is known for its long-term outlook, hands-on asset management approach, and agile decision-making. The Role As Commercial Property Manager, you will take day-to-day responsibility for managing a multi-let commercial portfolio, working closely with advisers and tenants to protect and enhance value. Key responsibilities include: Managing lease events including rent reviews, lease renewals, and break options Advising on property legislation and staying up to date with relevant case law Liaising with solicitors, agents, and professional advisers Ensuring tenant compliance with lease obligations Dealing with general property management matters across the portfolio Why Apply? This role forms part of a succession plan, with the successful candidate expected to progress to Director of Property Management within three years. In return, Bramall offers: A close-knit, professional environment with genuine autonomy Fast decision-making and the opportunity to influence strategy Exposure to end-to-end property management and investment activity Long-term career development within a stable, privately owned business About You MRICS qualification preferred Proven experience managing multi-let commercial property portfolios Strong technical understanding of commercial property management Confident, proactive, and comfortable taking ownership of a portfolio Motivated by long-term career progression and adding value through active management This role would suit an experienced Commercial Property Manager looking to step client-side and build a long-term career within a respected and supportive property business.
Feb 06, 2026
Full time
Client-side Property Manager Harrogate, North Yorkshire 300m Portfolio Stoneridge Consulting is delighted to be working exclusively with Bramall Properties, part of the Bramall Group, to recruit a Commercial Property Manager based in Harrogate. This is an outstanding opportunity to move client-side and take responsibility for a diverse commercial property portfolio with a value of approximately 300 million, with a clear route to senior leadership. The Company The Bramall Group is a long-established, family-owned property and investment business with over 60 years of heritage. Led by Chairman Tony Bramall, the group has built a strong reputation across commercial real estate, land, forestry, and development, alongside a long-standing commitment to philanthropy through its charitable trust. The property portfolio includes a mix of industrial estates, retail parks, and office assets, let to a broad range of tenants from national occupiers to local businesses. The business is known for its long-term outlook, hands-on asset management approach, and agile decision-making. The Role As Commercial Property Manager, you will take day-to-day responsibility for managing a multi-let commercial portfolio, working closely with advisers and tenants to protect and enhance value. Key responsibilities include: Managing lease events including rent reviews, lease renewals, and break options Advising on property legislation and staying up to date with relevant case law Liaising with solicitors, agents, and professional advisers Ensuring tenant compliance with lease obligations Dealing with general property management matters across the portfolio Why Apply? This role forms part of a succession plan, with the successful candidate expected to progress to Director of Property Management within three years. In return, Bramall offers: A close-knit, professional environment with genuine autonomy Fast decision-making and the opportunity to influence strategy Exposure to end-to-end property management and investment activity Long-term career development within a stable, privately owned business About You MRICS qualification preferred Proven experience managing multi-let commercial property portfolios Strong technical understanding of commercial property management Confident, proactive, and comfortable taking ownership of a portfolio Motivated by long-term career progression and adding value through active management This role would suit an experienced Commercial Property Manager looking to step client-side and build a long-term career within a respected and supportive property business.
Client-side Facilites Manager Harrogate, North Yorkshire 300m Portfolio Stoneridge Consulting is delighted to be working exclusively with Bramall Properties, part of the Bramall Group, to recruit a Commercial Facilites Manager based in Harrogate. This is an outstanding opportunity to move client-side and take responsibility for a diverse commercial property portfolio with a value of approximately 300 million, with a clear route to senior leadership. The Company The Bramall Group is a long-established, family-owned property and investment business with over 60 years of heritage. Led by Chairman Tony Bramall, the group has built a strong reputation across commercial real estate, land, forestry, and development, alongside a long-standing commitment to philanthropy through its charitable trust. The property portfolio includes a mix of industrial estates, retail parks, and office assets, let to a broad range of tenants from national occupiers to local businesses. The business is known for its long-term outlook, hands-on asset management approach, and agile decision-making. The Role As Commercial FacilitiesManager, you will take day-to-day responsibility for managing a multi-let commercial portfolio, working closely with advisers and tenants to protect and enhance value. Key responsibilities include: Managing lease events including rent reviews, lease renewals, and break options Advising on property legislation and staying up to date with relevant case law Liaising with solicitors, agents, and professional advisers Ensuring tenant compliance with lease obligations Dealing with general property management matters across the portfolio Why Apply? This role forms part of a succession plan, with the successful candidate expected to progress to Director of Property Management within three years. In return, Bramall offers: A close-knit, professional environment with genuine autonomy Fast decision-making and the opportunity to influence strategy Exposure to end-to-end property management and investment activity Long-term career development within a stable, privately owned business About You MRICS qualification preferred Proven experience managing multi-let commercial property portfolios Strong technical understanding of commercial property management Confident, proactive, and comfortable taking ownership of a portfolio Motivated by long-term career progression and adding value through active management This role would suit an experienced Facilities Manager looking to step client-side and build a long-term career within a respected and supportive property business.
Feb 06, 2026
Full time
Client-side Facilites Manager Harrogate, North Yorkshire 300m Portfolio Stoneridge Consulting is delighted to be working exclusively with Bramall Properties, part of the Bramall Group, to recruit a Commercial Facilites Manager based in Harrogate. This is an outstanding opportunity to move client-side and take responsibility for a diverse commercial property portfolio with a value of approximately 300 million, with a clear route to senior leadership. The Company The Bramall Group is a long-established, family-owned property and investment business with over 60 years of heritage. Led by Chairman Tony Bramall, the group has built a strong reputation across commercial real estate, land, forestry, and development, alongside a long-standing commitment to philanthropy through its charitable trust. The property portfolio includes a mix of industrial estates, retail parks, and office assets, let to a broad range of tenants from national occupiers to local businesses. The business is known for its long-term outlook, hands-on asset management approach, and agile decision-making. The Role As Commercial FacilitiesManager, you will take day-to-day responsibility for managing a multi-let commercial portfolio, working closely with advisers and tenants to protect and enhance value. Key responsibilities include: Managing lease events including rent reviews, lease renewals, and break options Advising on property legislation and staying up to date with relevant case law Liaising with solicitors, agents, and professional advisers Ensuring tenant compliance with lease obligations Dealing with general property management matters across the portfolio Why Apply? This role forms part of a succession plan, with the successful candidate expected to progress to Director of Property Management within three years. In return, Bramall offers: A close-knit, professional environment with genuine autonomy Fast decision-making and the opportunity to influence strategy Exposure to end-to-end property management and investment activity Long-term career development within a stable, privately owned business About You MRICS qualification preferred Proven experience managing multi-let commercial property portfolios Strong technical understanding of commercial property management Confident, proactive, and comfortable taking ownership of a portfolio Motivated by long-term career progression and adding value through active management This role would suit an experienced Facilities Manager looking to step client-side and build a long-term career within a respected and supportive property business.
Senior Project Manager Property Newcastle & Northern NSW 07/01/2026 We're seeking an experienced Senior Project Manager to join our Newcastle-based Property & Construction team, supporting projects across the region. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Hi Welcome to TSA Riley. TSA Riley is a global project consultancy of close to 1,000 experts. Our people have experience across the full lifecycle of projects and asset portfolios - from planning to delivery and optimisation. We partner with public and private asset owners to support them to navigate the critical decisions that shape property and infrastructure projects. Our purpose is to help our clients and communities realise the transformative power of their built assets: at TSA Riley, a road is more than asphalt - it's how people get home to their families. A school provides more than an education - it's where students set the direction for their future. We are committed to creating positive impact - creating spaces and places where people connect, learn, live, heal, protect, shop, work, and travel. TSA Riley has offices in Australia, New Zealand, South East Asia, and the United Kingdom. Across our locations we aim to inspire, support and empower you to grow and thrive. Our industry leading benefits, diverse growth opportunities, engaging social activities, award winning learning and development programmes and comprehensive Diversity, Equity & Inclusion initiatives are designed to support you at every stage of your career journey. Our values guide how we work together as a unified team, with different strengths, but one shared mission. We win together, collaborate openly, learn from each other and succeed as one global team. We own it, always, act with integrity and take responsibility to deliver with purpose. We focus on what matters, striving for high standards to create meaningful, lasting and sustainable impact. We are curious, embrace agility and change, explore ideas, and turn our curiosity into progress. Please visit us at to learn more about our story. About the Role As a result of recent and ongoing successes, we're seeking an experienced Senior Project Manager to join our Newcastle based Property & Construction team, supporting projects across the greater Northern NSW region. You'll lead the delivery of medium to large scale projects across Education, Living & Aged Care, Commercial Property and Retail, taking responsibility for project performance across cost, time, quality and risk. Working closely with clients, consultants and contractors, you'll play a key role in shaping successful outcomes while contributing to a strong, collaborative team culture. This is an opportunity to take ownership of complex projects and continue developing your leadership capability within a respected client side consultancy. About You 6 12 years' experience in construction or property project management. Strong experience delivering property sector projects (education, health/aged care, commercial or retail). Background in client side consultancy, project management, project engineering, architecture or similar. Tertiary qualification in construction, architecture or engineering (trade or technical backgrounds also considered). Confident leading multidisciplinary teams and managing consultants and contractors. Collaborative, pragmatic and outcomes focused in your approach to delivery. Why choose TSA Riley? Your TSA Riley career promises personal growth, professional excellence, and a welcoming, inclusive workplace. Here's why joining TSA Riley is a great choice: We are a certified 'Great Place To Work': This recognition reflects our unwavering commitment to fostering a positive, fair, inclusive, and supportive workplace culture. Award winning learning and development: We're proud to set the standard for excellence and innovation in professional development. In 2023, we were awarded the 'Best Learning and Development Program' at the HR Awards, Australia as well as finalists in the same category in the HRNZ Awards. Diversity, Equity & Inclusion (DEI): We lead the industry with our comprehensive DEI program, and were finalists in the 'Best Diversity, Equity, and Inclusion Program' HR Awards category in 2023. Hybrid working: Work life balance is essential, and we understand that life happens. We offer hybrid working arrangements (beyond working from home) and create opportunities for in office collaboration whenever possible. Comprehensive benefits, rewards and recognition: Our benefits programme goes beyond the ordinary. We provide exceptional support, growth opportunities, recognition, and rewards, including discounts and perks, generous parental leave, community service leave, defence forces leave, 'recharge days' and public holiday swaps. Career growth and opportunity: Joining us means opening the door to incredible career opportunities. We operate in a diverse range of sectors, and our services include project management, cost management, advisory, Environment, Social & Governance (ESG), and asset management. We encourage your engagement with thought leadership, industry memberships and events, and within TSA Riley, your involvement with our DEI, Reconciliation and cultural awareness initiatives. Excellent digital systems and tools: We prioritise productivity, connectivity and cyber security across our technology to stay at the forefront of our industry. This commitment ensures that you have the tools and resources necessary to excel and focus on what you do best. At TSA Riley we celebrate diversity and welcome individuals from all backgrounds. We are committed to creating an accessible, inclusive and equitable workplace. Please contact our People & Culture team (via ) to: Share your pronouns and/or preferred name. Request accommodations or assistance during the recruitment process. Provide any other information to support your TSA Riley recruitment experience.
Feb 06, 2026
Full time
Senior Project Manager Property Newcastle & Northern NSW 07/01/2026 We're seeking an experienced Senior Project Manager to join our Newcastle-based Property & Construction team, supporting projects across the region. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Hi Welcome to TSA Riley. TSA Riley is a global project consultancy of close to 1,000 experts. Our people have experience across the full lifecycle of projects and asset portfolios - from planning to delivery and optimisation. We partner with public and private asset owners to support them to navigate the critical decisions that shape property and infrastructure projects. Our purpose is to help our clients and communities realise the transformative power of their built assets: at TSA Riley, a road is more than asphalt - it's how people get home to their families. A school provides more than an education - it's where students set the direction for their future. We are committed to creating positive impact - creating spaces and places where people connect, learn, live, heal, protect, shop, work, and travel. TSA Riley has offices in Australia, New Zealand, South East Asia, and the United Kingdom. Across our locations we aim to inspire, support and empower you to grow and thrive. Our industry leading benefits, diverse growth opportunities, engaging social activities, award winning learning and development programmes and comprehensive Diversity, Equity & Inclusion initiatives are designed to support you at every stage of your career journey. Our values guide how we work together as a unified team, with different strengths, but one shared mission. We win together, collaborate openly, learn from each other and succeed as one global team. We own it, always, act with integrity and take responsibility to deliver with purpose. We focus on what matters, striving for high standards to create meaningful, lasting and sustainable impact. We are curious, embrace agility and change, explore ideas, and turn our curiosity into progress. Please visit us at to learn more about our story. About the Role As a result of recent and ongoing successes, we're seeking an experienced Senior Project Manager to join our Newcastle based Property & Construction team, supporting projects across the greater Northern NSW region. You'll lead the delivery of medium to large scale projects across Education, Living & Aged Care, Commercial Property and Retail, taking responsibility for project performance across cost, time, quality and risk. Working closely with clients, consultants and contractors, you'll play a key role in shaping successful outcomes while contributing to a strong, collaborative team culture. This is an opportunity to take ownership of complex projects and continue developing your leadership capability within a respected client side consultancy. About You 6 12 years' experience in construction or property project management. Strong experience delivering property sector projects (education, health/aged care, commercial or retail). Background in client side consultancy, project management, project engineering, architecture or similar. Tertiary qualification in construction, architecture or engineering (trade or technical backgrounds also considered). Confident leading multidisciplinary teams and managing consultants and contractors. Collaborative, pragmatic and outcomes focused in your approach to delivery. Why choose TSA Riley? Your TSA Riley career promises personal growth, professional excellence, and a welcoming, inclusive workplace. Here's why joining TSA Riley is a great choice: We are a certified 'Great Place To Work': This recognition reflects our unwavering commitment to fostering a positive, fair, inclusive, and supportive workplace culture. Award winning learning and development: We're proud to set the standard for excellence and innovation in professional development. In 2023, we were awarded the 'Best Learning and Development Program' at the HR Awards, Australia as well as finalists in the same category in the HRNZ Awards. Diversity, Equity & Inclusion (DEI): We lead the industry with our comprehensive DEI program, and were finalists in the 'Best Diversity, Equity, and Inclusion Program' HR Awards category in 2023. Hybrid working: Work life balance is essential, and we understand that life happens. We offer hybrid working arrangements (beyond working from home) and create opportunities for in office collaboration whenever possible. Comprehensive benefits, rewards and recognition: Our benefits programme goes beyond the ordinary. We provide exceptional support, growth opportunities, recognition, and rewards, including discounts and perks, generous parental leave, community service leave, defence forces leave, 'recharge days' and public holiday swaps. Career growth and opportunity: Joining us means opening the door to incredible career opportunities. We operate in a diverse range of sectors, and our services include project management, cost management, advisory, Environment, Social & Governance (ESG), and asset management. We encourage your engagement with thought leadership, industry memberships and events, and within TSA Riley, your involvement with our DEI, Reconciliation and cultural awareness initiatives. Excellent digital systems and tools: We prioritise productivity, connectivity and cyber security across our technology to stay at the forefront of our industry. This commitment ensures that you have the tools and resources necessary to excel and focus on what you do best. At TSA Riley we celebrate diversity and welcome individuals from all backgrounds. We are committed to creating an accessible, inclusive and equitable workplace. Please contact our People & Culture team (via ) to: Share your pronouns and/or preferred name. Request accommodations or assistance during the recruitment process. Provide any other information to support your TSA Riley recruitment experience.
A leading recruitment firm is seeking a Mandarin speaking Project Manager for Portfolio Execution in Greater London. The role involves asset management and strategic planning, with a focus on office and commercial projects. Candidates should have extensive experience managing market exit projects within the property sector and hold a relevant Bachelor's degree. Excellent leadership and communication skills in both Mandarin and English are essential. This office-based position offers a competitive salary up to £150k depending on experience.
Feb 06, 2026
Full time
A leading recruitment firm is seeking a Mandarin speaking Project Manager for Portfolio Execution in Greater London. The role involves asset management and strategic planning, with a focus on office and commercial projects. Candidates should have extensive experience managing market exit projects within the property sector and hold a relevant Bachelor's degree. Excellent leadership and communication skills in both Mandarin and English are essential. This office-based position offers a competitive salary up to £150k depending on experience.
Asset Support Manager page is loaded Asset Support Managerremote type: On-sitelocations: Derby, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ438058 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# Asset Support Manager Based - Either Derby or Midlands Hours - 40hrs (Monday to Friday) What this job involves: At JLL, we're looking for an Asset Support Manager with experience within Facilities Management or M&E to join our team in shaping a brighter way for our clients and their portfolios. In this role, you'll leverage your expertise to optimise property and infrastructure performance, develop and support the delivery of an ongoing asset management program, and build lasting relationships with our client Rolls-Royce. You'll be empowered to make impactful decisions that drive results while collaborating with cross-functional teams across our network. We believe the most effective teams are built when everyone is empowered to thrive, and as an Asset Support Manager within our Infrastructure and Facilities Management sector, you'll have opportunities to innovate, lead, and grow your career in an environment that champions inclusivity and belonging across teams. What your day-to-day will look like: Review and refinement of asset data for multiple sites to provide consistent naming conventions, detail and accuracy, to ensure that asset database is up to date. Support the addition, change and delete process of assets, because of intermediate/capital projects, small works, repairs, maintenance, new, or decommissioned buildings. Conduct site walk rounds when required to capture new assets or to update asset information, including key parameters, attributes, photographs, locations, etc. Support site teams by providing asset lists/information and details as required for planning, update or other asset related activities. Review asset and risk registers and business information dashboards to provide analysis on assets requiring capital replacement, due to age, life expiry, condition or other indicators. Liaising with the Capital Planning and Compliance team to assist with the capital planning and compliance processes. Assist capital planning team in compilation and detail of assets that require replacement as part of a rolling 5 year CAPEX plan. Attend project handover meetings with the supply chain and FM team to ensure new assets are captured and existing asset information is updated. Assist in verifying that all properties managed by JLL on behalf of the client are managed according to legislative requirements Providing the Site teams with guidance regarding asset management processes and procedures Flexibility to travel to other Rolls-Royce sites. Experience Required : Experience in UK Facilities Management or M&E - preferred Strong analytical skills with good level of proficiency in Excel, Microsoft Office with a high level of attention to detail - essential Understanding of an asset's lifecycle - preferred Excellent communication and stakeholder management abilities within a UK business context - essential Experience with maintenance management systems - preferred Knowledge of industry wide maintenance standards, such as SFG 20 - Preferred A team player but able to work under own initiative and escalate as necessary -essential Preferred Qualifications: No specific qualifications preferred - assessment will be made on combination of qualifications, competences and experience.At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK's dynamic infrastructure sector. What sets JLL apart is our culture of collaboration, locally and across the globe, allowing you to deliver exceptional solutions for complex infrastructure challenges. We support each other's wellbeing and champion inclusivity as we take the more inspiring, innovative, and optimistic path on our journey toward success. Location: On-site -Derby, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Feb 06, 2026
Full time
Asset Support Manager page is loaded Asset Support Managerremote type: On-sitelocations: Derby, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ438058 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# Asset Support Manager Based - Either Derby or Midlands Hours - 40hrs (Monday to Friday) What this job involves: At JLL, we're looking for an Asset Support Manager with experience within Facilities Management or M&E to join our team in shaping a brighter way for our clients and their portfolios. In this role, you'll leverage your expertise to optimise property and infrastructure performance, develop and support the delivery of an ongoing asset management program, and build lasting relationships with our client Rolls-Royce. You'll be empowered to make impactful decisions that drive results while collaborating with cross-functional teams across our network. We believe the most effective teams are built when everyone is empowered to thrive, and as an Asset Support Manager within our Infrastructure and Facilities Management sector, you'll have opportunities to innovate, lead, and grow your career in an environment that champions inclusivity and belonging across teams. What your day-to-day will look like: Review and refinement of asset data for multiple sites to provide consistent naming conventions, detail and accuracy, to ensure that asset database is up to date. Support the addition, change and delete process of assets, because of intermediate/capital projects, small works, repairs, maintenance, new, or decommissioned buildings. Conduct site walk rounds when required to capture new assets or to update asset information, including key parameters, attributes, photographs, locations, etc. Support site teams by providing asset lists/information and details as required for planning, update or other asset related activities. Review asset and risk registers and business information dashboards to provide analysis on assets requiring capital replacement, due to age, life expiry, condition or other indicators. Liaising with the Capital Planning and Compliance team to assist with the capital planning and compliance processes. Assist capital planning team in compilation and detail of assets that require replacement as part of a rolling 5 year CAPEX plan. Attend project handover meetings with the supply chain and FM team to ensure new assets are captured and existing asset information is updated. Assist in verifying that all properties managed by JLL on behalf of the client are managed according to legislative requirements Providing the Site teams with guidance regarding asset management processes and procedures Flexibility to travel to other Rolls-Royce sites. Experience Required : Experience in UK Facilities Management or M&E - preferred Strong analytical skills with good level of proficiency in Excel, Microsoft Office with a high level of attention to detail - essential Understanding of an asset's lifecycle - preferred Excellent communication and stakeholder management abilities within a UK business context - essential Experience with maintenance management systems - preferred Knowledge of industry wide maintenance standards, such as SFG 20 - Preferred A team player but able to work under own initiative and escalate as necessary -essential Preferred Qualifications: No specific qualifications preferred - assessment will be made on combination of qualifications, competences and experience.At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK's dynamic infrastructure sector. What sets JLL apart is our culture of collaboration, locally and across the globe, allowing you to deliver exceptional solutions for complex infrastructure challenges. We support each other's wellbeing and champion inclusivity as we take the more inspiring, innovative, and optimistic path on our journey toward success. Location: On-site -Derby, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
We're working with a well-established and highly regarded property organisation that manages a diverse portfolio of high-quality residential and mixed-use assets across Greater Manchester. They are now looking to appoint a Building Support Manager to provide operational cover across multiple sites, ensuring consistent service delivery, strong customer experience, and smooth day-to-day building oper click apply for full job details
Feb 06, 2026
Full time
We're working with a well-established and highly regarded property organisation that manages a diverse portfolio of high-quality residential and mixed-use assets across Greater Manchester. They are now looking to appoint a Building Support Manager to provide operational cover across multiple sites, ensuring consistent service delivery, strong customer experience, and smooth day-to-day building oper click apply for full job details
Client-Side Property Manager West Sussex c£45k My client is a long-established, privately-owned Property Investment and Development company with over £.5 Billion in Residential and Commercial Assets spanning the South of England. Having recently taken the management of their Leasehold Block Portfolio back in house, they now seek a Property Manager (to work client side) as follows: Working office click apply for full job details
Feb 06, 2026
Full time
Client-Side Property Manager West Sussex c£45k My client is a long-established, privately-owned Property Investment and Development company with over £.5 Billion in Residential and Commercial Assets spanning the South of England. Having recently taken the management of their Leasehold Block Portfolio back in house, they now seek a Property Manager (to work client side) as follows: Working office click apply for full job details
Client-Side Property Manager West Sussex c£45k My client is a long-established, privately-owned Property Investment and Development company with over £.5 Billion in Residential and Commercial Assets spanning the South of England. Having recently taken the management of their Leasehold Block Portfolio back in house, they now seek a Property Manager (to work client side) as follows: Working office click apply for full job details
Feb 06, 2026
Full time
Client-Side Property Manager West Sussex c£45k My client is a long-established, privately-owned Property Investment and Development company with over £.5 Billion in Residential and Commercial Assets spanning the South of England. Having recently taken the management of their Leasehold Block Portfolio back in house, they now seek a Property Manager (to work client side) as follows: Working office click apply for full job details
The General Manager is accountable for the overall commercial, financial, and operational aspects of the Locke Hotel. This role requires a strategic leader with strong revenue management expertise, commercial acumen, and a proven track record in driving financial performance. The GM will work closely with the Revenue, Sales, and Operations teams to maximize profitability, enhance guest experience, and maintain brand standards while ensuring operational efficiencies. GENERAL MANAGER - LONDON THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. THE WORK IN YOUR HANDS Commercial & Revenue Leadership Own and drive the commercial strategy across both properties, focusing on revenue growth, ADR, occupancy optimisation and Food and Beverage. Work closely with the Revenue Management Team to develop and execute dynamic pricing strategies and optimise distribution channels. Lead sales and marketing efforts, ensuring strong B2B and corporate partnerships in the London market. Monitor market trends, competitor performance, and demand patterns to identify new revenue opportunities. Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor department heads (F&B, Sales, Housekeeping) to drive a strong service culture and maintain brand reputation. Oversee guest satisfaction (NPS, online reviews, feedback), continuously improving service delivery. Implement cost control measures while maintaining a premium guest experience. Food & Beverage Excellence Own the overall Food & Beverage strategy across both properties, ensuring strong commercial performance, brand alignment, and guest satisfaction. Drive F&B revenue growth through menu engineering, pricing strategy, promotions, and innovative concepts tailored to the London market. Maintain full accountability for F&B P&L performance, including revenue, margins, labour costs, and controllables. Work closely with F&B leaders to optimise operational efficiency, service delivery, and cost control without compromising quality. Analyse F&B performance metrics (revenue per cover, average spend, labour %, GP, waste) and implement corrective actions where required. Financial & P&L Accountability Full responsibility for the P&L of both properties, ensuring financial targets are met or exceeded. Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing leadership team across both properties. Champion a culture of accountability, empowerment, and continuous improvement. Lead workforce planning, ensuring the right talent, structure, and succession planning are in place. Foster a culture of engagement, retention, and professional development. Stakeholder & Owner Relations Act as the primary point of contact for ownership groups, ensuring transparency and trust. Deliver clear, data-driven reports on performance, strategy, and key initiatives. Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with broader business objectives. THE FIRE YOU CARRY A bachelor's degree in Hospitality Management, Business Administration, or a related field 10+ years of leadership experience in premium hospitality, serviced apartments, or luxury residences. Proven track record in commercial strategy, revenue management, and P&L ownership for large-scale operations. Strong experience in managing multiple properties or large, assets. Deep understanding of London's corporate and leisure market. Strong financial acumen, with experience in budgeting, forecasting, and cost control. Excellent leadership and people management skills, with a proven track record of developing high-performing teams. Advanced knowledge of revenue management strategies and dynamic pricing models. Strong analytical, decision-making, and problem-solving abilities. Excellent stakeholder management, with the ability to build relationships with owners, investors, and corporate teams. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills.
Feb 06, 2026
Full time
The General Manager is accountable for the overall commercial, financial, and operational aspects of the Locke Hotel. This role requires a strategic leader with strong revenue management expertise, commercial acumen, and a proven track record in driving financial performance. The GM will work closely with the Revenue, Sales, and Operations teams to maximize profitability, enhance guest experience, and maintain brand standards while ensuring operational efficiencies. GENERAL MANAGER - LONDON THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. THE WORK IN YOUR HANDS Commercial & Revenue Leadership Own and drive the commercial strategy across both properties, focusing on revenue growth, ADR, occupancy optimisation and Food and Beverage. Work closely with the Revenue Management Team to develop and execute dynamic pricing strategies and optimise distribution channels. Lead sales and marketing efforts, ensuring strong B2B and corporate partnerships in the London market. Monitor market trends, competitor performance, and demand patterns to identify new revenue opportunities. Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor department heads (F&B, Sales, Housekeeping) to drive a strong service culture and maintain brand reputation. Oversee guest satisfaction (NPS, online reviews, feedback), continuously improving service delivery. Implement cost control measures while maintaining a premium guest experience. Food & Beverage Excellence Own the overall Food & Beverage strategy across both properties, ensuring strong commercial performance, brand alignment, and guest satisfaction. Drive F&B revenue growth through menu engineering, pricing strategy, promotions, and innovative concepts tailored to the London market. Maintain full accountability for F&B P&L performance, including revenue, margins, labour costs, and controllables. Work closely with F&B leaders to optimise operational efficiency, service delivery, and cost control without compromising quality. Analyse F&B performance metrics (revenue per cover, average spend, labour %, GP, waste) and implement corrective actions where required. Financial & P&L Accountability Full responsibility for the P&L of both properties, ensuring financial targets are met or exceeded. Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing leadership team across both properties. Champion a culture of accountability, empowerment, and continuous improvement. Lead workforce planning, ensuring the right talent, structure, and succession planning are in place. Foster a culture of engagement, retention, and professional development. Stakeholder & Owner Relations Act as the primary point of contact for ownership groups, ensuring transparency and trust. Deliver clear, data-driven reports on performance, strategy, and key initiatives. Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with broader business objectives. THE FIRE YOU CARRY A bachelor's degree in Hospitality Management, Business Administration, or a related field 10+ years of leadership experience in premium hospitality, serviced apartments, or luxury residences. Proven track record in commercial strategy, revenue management, and P&L ownership for large-scale operations. Strong experience in managing multiple properties or large, assets. Deep understanding of London's corporate and leisure market. Strong financial acumen, with experience in budgeting, forecasting, and cost control. Excellent leadership and people management skills, with a proven track record of developing high-performing teams. Advanced knowledge of revenue management strategies and dynamic pricing models. Strong analytical, decision-making, and problem-solving abilities. Excellent stakeholder management, with the ability to build relationships with owners, investors, and corporate teams. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills.
We are LWMTS, a company wholly owned by Lichfield District Council. Our organisation is ambitious, innovative, and highly driven to be the best in all that we do. We want to further this growth potential in all key areas of the business by hiring great people. In return, we can build stronger foundations, provide quality services, and help support our company objectives longer term. LWMTS are hiring for an experienced Property Support Officer to provide high-quality finance, administrative and coordination support across our Projects and Property service. This is a varied, people facing role supporting asset management, capital projects, facilities management, rent accounts and temporary accommodation. You'll play a vital role in keeping financial processes accurate, records up to date and operational teams supported. If you're organised, confident with finance systems, and enjoy working across multiple priorities in a busy environment, this could be an excellent opportunity. Salary is £25,000 pro rata - 25 hours over 5 days preferably What You'll Be Doing Maintaining the Council's asset register, tenancy schedules and records Providing financial and administrative support to managers and officers Raising purchase orders and processing invoices (Civica or similar systems) Supporting budget monitoring, forecasting and audit processes Tracking spend across multiple cost centres Undertaking monthly rent checks and managing credit card administration Managing utilities for Council properties Supporting facilities management reporting Responding to enquiries and coordinating across internal and external stakeholders Attending meetings (in person and via MS Teams) What We're Looking For Strong administration and financial processing experience Confidence working with finance systems and spreadsheets Excellent organisation and attention to detail Ability to manage competing priorities and deadlines Strong communication and stakeholder coordination skills Comfortable working independently and as part of a team Local government or property-related experience is desirable (not essential) What We Offer Hybrid working - office based in Lichfield with home working Part time hours offering excellent work life balance Great benefits such as Private Health care and free onsite parking Supportive team environment Opportunity to gain experience across a broad property portfolio Why Join? You'll be joining a small but busy team, recognised globally for working with blue chip, well known brands. The culture is supportive, practical, and people focused, offering genuine scope to make an impact and grow with the business. Interested? If this sounds like a role where your experience could truly shine, we'd love to speak with you. Apply today or arrange an informal call to explore whether this could be the right fit. How to Apply If you are an experienced Property Support Officer looking for your next challenge, we'd love to hear from you. Please get in touch for further information or submit a CV to to be considered. If you need support with completing your application, for any part of the recruitment process, please contact so that we can discuss reasonable adjustments. We value the interest shown in our vacancies and aim to consider every application carefully. However, in the event of exceptionally high levels of response, we reserve the right to close this vacancy early to manage application volumes effectively. Due to the high number of applications that we can typically receive, we are unable to notify applicants who have not been shortlisted. If you have not heard from us within 4 weeks of the closing date, please assume that your application has been unsuccessful on this occasion. We look forward to hearing from you.
Feb 05, 2026
Full time
We are LWMTS, a company wholly owned by Lichfield District Council. Our organisation is ambitious, innovative, and highly driven to be the best in all that we do. We want to further this growth potential in all key areas of the business by hiring great people. In return, we can build stronger foundations, provide quality services, and help support our company objectives longer term. LWMTS are hiring for an experienced Property Support Officer to provide high-quality finance, administrative and coordination support across our Projects and Property service. This is a varied, people facing role supporting asset management, capital projects, facilities management, rent accounts and temporary accommodation. You'll play a vital role in keeping financial processes accurate, records up to date and operational teams supported. If you're organised, confident with finance systems, and enjoy working across multiple priorities in a busy environment, this could be an excellent opportunity. Salary is £25,000 pro rata - 25 hours over 5 days preferably What You'll Be Doing Maintaining the Council's asset register, tenancy schedules and records Providing financial and administrative support to managers and officers Raising purchase orders and processing invoices (Civica or similar systems) Supporting budget monitoring, forecasting and audit processes Tracking spend across multiple cost centres Undertaking monthly rent checks and managing credit card administration Managing utilities for Council properties Supporting facilities management reporting Responding to enquiries and coordinating across internal and external stakeholders Attending meetings (in person and via MS Teams) What We're Looking For Strong administration and financial processing experience Confidence working with finance systems and spreadsheets Excellent organisation and attention to detail Ability to manage competing priorities and deadlines Strong communication and stakeholder coordination skills Comfortable working independently and as part of a team Local government or property-related experience is desirable (not essential) What We Offer Hybrid working - office based in Lichfield with home working Part time hours offering excellent work life balance Great benefits such as Private Health care and free onsite parking Supportive team environment Opportunity to gain experience across a broad property portfolio Why Join? You'll be joining a small but busy team, recognised globally for working with blue chip, well known brands. The culture is supportive, practical, and people focused, offering genuine scope to make an impact and grow with the business. Interested? If this sounds like a role where your experience could truly shine, we'd love to speak with you. Apply today or arrange an informal call to explore whether this could be the right fit. How to Apply If you are an experienced Property Support Officer looking for your next challenge, we'd love to hear from you. Please get in touch for further information or submit a CV to to be considered. If you need support with completing your application, for any part of the recruitment process, please contact so that we can discuss reasonable adjustments. We value the interest shown in our vacancies and aim to consider every application carefully. However, in the event of exceptionally high levels of response, we reserve the right to close this vacancy early to manage application volumes effectively. Due to the high number of applications that we can typically receive, we are unable to notify applicants who have not been shortlisted. If you have not heard from us within 4 weeks of the closing date, please assume that your application has been unsuccessful on this occasion. We look forward to hearing from you.
Building a sustainable tomorrow What if your next job wasn t just another job? What if it brought more purpose, more growth, more balance and more time for what really matters? BAM is where you can do your best work on projects that improve people s lives. And it's also where you ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. BAM Facilities Management are looking for a Support Services Administrator to join their Support services team. The Support Services Operative is the first point of contact for all incoming service requests, incidents, and customer enquiries. The role ensures efficient logging, triage, and resolution of issues while delivering a high-quality customer experience. This position supports the smooth operational delivery of facilities management services, ensuring compliance with internal processes, service level agreements (SLAs), and client expectations. Location: Bristol, Cabot Learning Full time 8am to 4.30pm, Mon to Fri. BAM operates a flexible working policy. Making Possible Customer Service & Communication • Act as the first-line contact for customers via phone, email, and service management systems. • Provide excellent customer service, ensuring all interactions are handled professionally and courteously. • Keep customers informed regarding the status of their queries or requests. Incident & Request Management • Log all helpdesk queries accurately into the system with required details (priority, category, location, etc.). • Triage and assign tasks to the relevant teams, contractors, or engineers. • Monitor open tickets to ensure timely resolution within SLAs. • Escalate issues appropriately when required. Operational Support • Support planning and scheduling of reactive tasks. • Update records, documentation, and asset information as needed. • Liaise with internal teams, suppliers, and subcontractors to coordinate works. • Assist in producing reports, KPI data, and performance updates. Compliance & Quality • Ensure all service delivery processes follow company procedures and health & safety standards. • Maintain accurate and up-to-date system information. • Contribute to continuous improvement of helpdesk and operational processes. Your team Department: Support Services Reports To: Helpdesk Manager / Head of Support Services Location: Bristol Full time 8am to 4.30pm, Mon to Fri. What s in it for you? Competitive salary A wide range of family-friendly policies Matched pension contributions 26 days holiday 2 wellbeing days 1 volunteering day Personal and professional development What do you bring to the role? Essential • Strong communication skills (written and verbal). • Excellent customer service ability. • Able to manage multiple tasks in a fast-paced environment. • Good IT skills, including experience with helpdesk or CAFM systems. • Strong attention to detail and accuracy. • Ability to work effectively as part of a team. Desirable • Experience within facilities management, property services, or a similar helpdesk environment. • Knowledge of FM systems such as CAFM platforms. • Understanding of basic maintenance terminology. Key Behaviours • Proactive and solution-focused. • Calm under pressure with strong problem-solving skills. • Professional, reliable, and supportive. • Commitment to delivering a positive customer experience. About BAM Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible"
Feb 05, 2026
Full time
Building a sustainable tomorrow What if your next job wasn t just another job? What if it brought more purpose, more growth, more balance and more time for what really matters? BAM is where you can do your best work on projects that improve people s lives. And it's also where you ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. BAM Facilities Management are looking for a Support Services Administrator to join their Support services team. The Support Services Operative is the first point of contact for all incoming service requests, incidents, and customer enquiries. The role ensures efficient logging, triage, and resolution of issues while delivering a high-quality customer experience. This position supports the smooth operational delivery of facilities management services, ensuring compliance with internal processes, service level agreements (SLAs), and client expectations. Location: Bristol, Cabot Learning Full time 8am to 4.30pm, Mon to Fri. BAM operates a flexible working policy. Making Possible Customer Service & Communication • Act as the first-line contact for customers via phone, email, and service management systems. • Provide excellent customer service, ensuring all interactions are handled professionally and courteously. • Keep customers informed regarding the status of their queries or requests. Incident & Request Management • Log all helpdesk queries accurately into the system with required details (priority, category, location, etc.). • Triage and assign tasks to the relevant teams, contractors, or engineers. • Monitor open tickets to ensure timely resolution within SLAs. • Escalate issues appropriately when required. Operational Support • Support planning and scheduling of reactive tasks. • Update records, documentation, and asset information as needed. • Liaise with internal teams, suppliers, and subcontractors to coordinate works. • Assist in producing reports, KPI data, and performance updates. Compliance & Quality • Ensure all service delivery processes follow company procedures and health & safety standards. • Maintain accurate and up-to-date system information. • Contribute to continuous improvement of helpdesk and operational processes. Your team Department: Support Services Reports To: Helpdesk Manager / Head of Support Services Location: Bristol Full time 8am to 4.30pm, Mon to Fri. What s in it for you? Competitive salary A wide range of family-friendly policies Matched pension contributions 26 days holiday 2 wellbeing days 1 volunteering day Personal and professional development What do you bring to the role? Essential • Strong communication skills (written and verbal). • Excellent customer service ability. • Able to manage multiple tasks in a fast-paced environment. • Good IT skills, including experience with helpdesk or CAFM systems. • Strong attention to detail and accuracy. • Ability to work effectively as part of a team. Desirable • Experience within facilities management, property services, or a similar helpdesk environment. • Knowledge of FM systems such as CAFM platforms. • Understanding of basic maintenance terminology. Key Behaviours • Proactive and solution-focused. • Calm under pressure with strong problem-solving skills. • Professional, reliable, and supportive. • Commitment to delivering a positive customer experience. About BAM Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible"
We're on a mission to make real estate transactions smarter, faster, and friction-free. Real estate is the world's largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence. That's where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal-grade precision. We're trusted by leading firms like Goodwin, BCLP, and Ropes & Gray to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster. Working at Orbital means joining a team that's reimagining how real estate transactions get done - moving fast, working collaboratively, and giving people the ownership to make a real impact from day one. Role Overview As a Customer Success Manager at Orbital, you'll own the end-to-end success of a portfolio of customers - ensuring they achieve clear, measurable value from our products and become long-term advocates. This role is ideal for someone in the mid stages of their customer success career who wants real ownership, exposure to complex customers, and the opportunity to develop into a world-class CSM. You'll work closely with Sales, Product, and Marketing to drive adoption, retention, and expansion - whilst helping define what "world-class" customer success looks like as we scale. You'll be measured on customer outcomes: product adoption, retention (via GRR), expansion (via NRR) and your ability to build trusted relationships with teams using Orbital in high-stakes transactions. You'll get a chance to: Own customer relationships end-to-end - from onboarding through to renewal and expansion, acting as the primary point of contact for your accounts. Become a product expert - guiding customers to the right workflows and use cases across our 3 products Orbital Residential, Orbital Witness and Orbital Copilot. Drive rapid customer activation by leading structured onboarding, training sessions, and early-stage adoption plans that optimise time-to-value. Build deep, trusted relationships with legal professionals and senior stakeholders, understanding their goals and embedding Orbital as a critical part of their workflow. Proactively monitor customer health, usage, and engagement, identifying risks early and turning opportunities into expansion and advocacy. Act as the voice of the customer internally, feeding back insights to Product and influencing roadmap decisions based on real customer needs. Help to build scalable CS processes, playbooks, and best practices as Orbital continues to grow. You'll Excel Here If You Have Required: 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS. A proven ability to own customer outcomes, drive adoption, mitigate churn, surface and close expansion opportunities. Exceptional communication and relationship building skills. You are clear, strategic and customer-centric in both your verbal and written communications - allowing you to build trusted relationships at all levels (across executive stakeholders and operational stakeholders alike). A scale-mindset. You're organised, data-driven, love dashboards and experimenting with new tools. Nice to Have: Legal, real estate, or property tech industry exposure. Experience managing AI-enabled products or complex software workflows. Experience in scaling SaaS businesses backed by top tier VCs Experience shaping customer success playbooks in early-stage SaaS environments. Benefits: 25 days paid holiday (plus bank holidays) Professional equipment and personal development budget along with training opportunities to learn and develop your skills Cycle-to-work scheme Matched pension contributions and equity options in a fast growing start-up An inclusive community enjoying all-company off-sites, lunches and socials Security is everyone's responsibility at Orbital. We ask all team members to follow our security policies, complete regular awareness training, and handle sensitive data with care in line with ISO 27001 standards. Spot something unusual? Reporting risks or incidents quickly helps us maintain the strong culture of security and compliance we all depend on. At Orbital, we're committed to building a diverse and inclusive team. We especially welcome applications from people who are traditionally underrepresented in tech. Even if you don't meet every single requirement, or if the right role isn't listed yet, we'd still love to hear from you. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on several factors, which may include job-related knowledge, skills, experience, and business requirements.
Feb 05, 2026
Full time
We're on a mission to make real estate transactions smarter, faster, and friction-free. Real estate is the world's largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence. That's where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal-grade precision. We're trusted by leading firms like Goodwin, BCLP, and Ropes & Gray to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster. Working at Orbital means joining a team that's reimagining how real estate transactions get done - moving fast, working collaboratively, and giving people the ownership to make a real impact from day one. Role Overview As a Customer Success Manager at Orbital, you'll own the end-to-end success of a portfolio of customers - ensuring they achieve clear, measurable value from our products and become long-term advocates. This role is ideal for someone in the mid stages of their customer success career who wants real ownership, exposure to complex customers, and the opportunity to develop into a world-class CSM. You'll work closely with Sales, Product, and Marketing to drive adoption, retention, and expansion - whilst helping define what "world-class" customer success looks like as we scale. You'll be measured on customer outcomes: product adoption, retention (via GRR), expansion (via NRR) and your ability to build trusted relationships with teams using Orbital in high-stakes transactions. You'll get a chance to: Own customer relationships end-to-end - from onboarding through to renewal and expansion, acting as the primary point of contact for your accounts. Become a product expert - guiding customers to the right workflows and use cases across our 3 products Orbital Residential, Orbital Witness and Orbital Copilot. Drive rapid customer activation by leading structured onboarding, training sessions, and early-stage adoption plans that optimise time-to-value. Build deep, trusted relationships with legal professionals and senior stakeholders, understanding their goals and embedding Orbital as a critical part of their workflow. Proactively monitor customer health, usage, and engagement, identifying risks early and turning opportunities into expansion and advocacy. Act as the voice of the customer internally, feeding back insights to Product and influencing roadmap decisions based on real customer needs. Help to build scalable CS processes, playbooks, and best practices as Orbital continues to grow. You'll Excel Here If You Have Required: 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS. A proven ability to own customer outcomes, drive adoption, mitigate churn, surface and close expansion opportunities. Exceptional communication and relationship building skills. You are clear, strategic and customer-centric in both your verbal and written communications - allowing you to build trusted relationships at all levels (across executive stakeholders and operational stakeholders alike). A scale-mindset. You're organised, data-driven, love dashboards and experimenting with new tools. Nice to Have: Legal, real estate, or property tech industry exposure. Experience managing AI-enabled products or complex software workflows. Experience in scaling SaaS businesses backed by top tier VCs Experience shaping customer success playbooks in early-stage SaaS environments. Benefits: 25 days paid holiday (plus bank holidays) Professional equipment and personal development budget along with training opportunities to learn and develop your skills Cycle-to-work scheme Matched pension contributions and equity options in a fast growing start-up An inclusive community enjoying all-company off-sites, lunches and socials Security is everyone's responsibility at Orbital. We ask all team members to follow our security policies, complete regular awareness training, and handle sensitive data with care in line with ISO 27001 standards. Spot something unusual? Reporting risks or incidents quickly helps us maintain the strong culture of security and compliance we all depend on. At Orbital, we're committed to building a diverse and inclusive team. We especially welcome applications from people who are traditionally underrepresented in tech. Even if you don't meet every single requirement, or if the right role isn't listed yet, we'd still love to hear from you. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on several factors, which may include job-related knowledge, skills, experience, and business requirements.
Commerical Property Director page is loaded Commerical Property Directorlocations: Wakefield Bus Depottime type: Full timeposted on: Posted Todayjob requisition id: JR031067 Main Responsibilities Provide strategic leadership to the capital programme and ensure it is managed and controlled effectively to achieve its intended benefits and that it is delivered within budget. Report and advise on associated progress, risks and issues at strategic leadership level. Drive Strategic and operational improvements in estates and asset management. Provide strategic and operational advise, guidance and support to the UK Bus Executive and Senior Leadership team in translating UK Bus' strategic objectives related to capital investment in property and building related activities into coherent iniyiatives that will deliver their intended outcomes for the business. Develop and deliver the agreed approach to surplus assets. Develop and maintain good working relationships with UK Bus leadership teams, regional teams, depot managers and central office teams. Line Management of direct reports and overall management of the Property Team. Monitor the performance of preferred suppliers on a local & national basis with the introduction of benchmark/competition to ensure 'best value' is achieved on behalf of UK Bus. Essential Postholder Requirements Excellent communication skills with the ability to influence, negotiate and establish credibility to represent UK Bus and enhance its reputation and form positive relationships with external partners and elected members. Ability to work proactively with fully delegated authority to use principles and seasoned judgement to deal with complex issues without referral. Ability to recognise where change is needed, to embrace and create an enthusiasm for change and to work effectively with other to decelop creative, innovative and customer-focused solutions. Ability to maintain a customer-focused approach, building working partnerships with others to foster effective joint working, based on collaboration and cooperation to deliver "joined up" services or programmes. proven people management skills with the ability to inspire and provide direcion and support promoting a "can do" atitude and an environment of creativity and innovation. Ability to delegate responsibility and procide constructive feedback and coaching to individuals in roles where these is a high degree of discretion in decision making. Able to accomodate UK based travel and overnight stays. Clean UK Driving Licence. Person Sepcification Demonstrate the Arriva Values, resilience and consistently positive atitude in a challenging and complex environment. Strong commitment to promoting a safety-first culture within the organisation Proactive and innovative approach to identifying and addressing potential risks A proven track record of leading and delivering change Experience of multi-site, multi-functional and multi-level working Background in Manufacturing, Engineering or Service industry, working in a HSER, Engineering, Operations or Operational (Lean) Excellence Leadership capacity. Capable of self-starting and constructively spotlighting genuine practical opportunities for safety, environmental, performance and cost optimisation within a multi-site large organisation. Experience of working in partnetship with Trade Union representatices in a Unionised environment. (blob:)0:00 / 3:05
Feb 05, 2026
Full time
Commerical Property Director page is loaded Commerical Property Directorlocations: Wakefield Bus Depottime type: Full timeposted on: Posted Todayjob requisition id: JR031067 Main Responsibilities Provide strategic leadership to the capital programme and ensure it is managed and controlled effectively to achieve its intended benefits and that it is delivered within budget. Report and advise on associated progress, risks and issues at strategic leadership level. Drive Strategic and operational improvements in estates and asset management. Provide strategic and operational advise, guidance and support to the UK Bus Executive and Senior Leadership team in translating UK Bus' strategic objectives related to capital investment in property and building related activities into coherent iniyiatives that will deliver their intended outcomes for the business. Develop and deliver the agreed approach to surplus assets. Develop and maintain good working relationships with UK Bus leadership teams, regional teams, depot managers and central office teams. Line Management of direct reports and overall management of the Property Team. Monitor the performance of preferred suppliers on a local & national basis with the introduction of benchmark/competition to ensure 'best value' is achieved on behalf of UK Bus. Essential Postholder Requirements Excellent communication skills with the ability to influence, negotiate and establish credibility to represent UK Bus and enhance its reputation and form positive relationships with external partners and elected members. Ability to work proactively with fully delegated authority to use principles and seasoned judgement to deal with complex issues without referral. Ability to recognise where change is needed, to embrace and create an enthusiasm for change and to work effectively with other to decelop creative, innovative and customer-focused solutions. Ability to maintain a customer-focused approach, building working partnerships with others to foster effective joint working, based on collaboration and cooperation to deliver "joined up" services or programmes. proven people management skills with the ability to inspire and provide direcion and support promoting a "can do" atitude and an environment of creativity and innovation. Ability to delegate responsibility and procide constructive feedback and coaching to individuals in roles where these is a high degree of discretion in decision making. Able to accomodate UK based travel and overnight stays. Clean UK Driving Licence. Person Sepcification Demonstrate the Arriva Values, resilience and consistently positive atitude in a challenging and complex environment. Strong commitment to promoting a safety-first culture within the organisation Proactive and innovative approach to identifying and addressing potential risks A proven track record of leading and delivering change Experience of multi-site, multi-functional and multi-level working Background in Manufacturing, Engineering or Service industry, working in a HSER, Engineering, Operations or Operational (Lean) Excellence Leadership capacity. Capable of self-starting and constructively spotlighting genuine practical opportunities for safety, environmental, performance and cost optimisation within a multi-site large organisation. Experience of working in partnetship with Trade Union representatices in a Unionised environment. (blob:)0:00 / 3:05
Babergh and Mid Suffolk District Council
Great Wenham, Essex
Babergh and Mid Suffolk District Council are looking to recruit a Resident Liaison and Project Co-ordinator to join our team based in Great Wenham, Colchester . You will join us on a Full Time, Fixed Term or Secondment opportunity for 12 months (maternity cover). The successful candidate will earn a competitive salary of £31,537 - £36,363 per annum (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for a Resident Liaison and Project Coordinator (Housing Capital Projects) to join our Property Assets and Compliance Team within our Housing Directorate. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Reporting to the Business Services Manager you will deliver a highly effective, customer-centric, and innovative business support function. You will: provide proactive programme and project administration support to the Project Manager for the Housing Capital Project provide effective support for the everyday running of programmes and projects, in accordance with the project management framework set up, undertake, and manage the customer/resident liaison across multiple programmes / projects attend customer/resident liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed raise and process work orders/purchase orders, process invoices, including variation requests oversee programmes and project timetables, including communicating with team members to maintain key milestones You will need to have a full driving licence and access to a car to conduct home visits and fulfil the duties of the role. About you You will have: an NVQ Level 3, ONC, or equivalent qualification, or demonstrate comparable knowledge gained through experience experience of assisting in project managing work projects and investment programmes experience in the customer/resident liaison process in relation to setting up, undertaking and managing a proactive approach at all times, flexible and pragmatic, supporting and guiding colleagues when required. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. For more information, visit our Employee Benefits page . Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 11pm, 22 February 2026. If you think you have what it takes to be successful in this Resident Liaison and Project Co-ordinator role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Feb 05, 2026
Contractor
Babergh and Mid Suffolk District Council are looking to recruit a Resident Liaison and Project Co-ordinator to join our team based in Great Wenham, Colchester . You will join us on a Full Time, Fixed Term or Secondment opportunity for 12 months (maternity cover). The successful candidate will earn a competitive salary of £31,537 - £36,363 per annum (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for a Resident Liaison and Project Coordinator (Housing Capital Projects) to join our Property Assets and Compliance Team within our Housing Directorate. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Reporting to the Business Services Manager you will deliver a highly effective, customer-centric, and innovative business support function. You will: provide proactive programme and project administration support to the Project Manager for the Housing Capital Project provide effective support for the everyday running of programmes and projects, in accordance with the project management framework set up, undertake, and manage the customer/resident liaison across multiple programmes / projects attend customer/resident liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed raise and process work orders/purchase orders, process invoices, including variation requests oversee programmes and project timetables, including communicating with team members to maintain key milestones You will need to have a full driving licence and access to a car to conduct home visits and fulfil the duties of the role. About you You will have: an NVQ Level 3, ONC, or equivalent qualification, or demonstrate comparable knowledge gained through experience experience of assisting in project managing work projects and investment programmes experience in the customer/resident liaison process in relation to setting up, undertaking and managing a proactive approach at all times, flexible and pragmatic, supporting and guiding colleagues when required. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. For more information, visit our Employee Benefits page . Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 11pm, 22 February 2026. If you think you have what it takes to be successful in this Resident Liaison and Project Co-ordinator role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
An excellent opportunity has arisen for an experienced, RICS qualified and driven individual to join a growing and ambitious business as a Senior Surveyor/Associate Partner in our Commercial Management team. The Commercial Management team is a fully integrated management offering based in our London office. The team acts for a wide variety of landlord clients, from family trusts to one of the UK's largest retailers, and in the main property sectors of retail, office and industrial, working closely with the rating, leasing, building consultancy and residential management teams on mixed-use buildings and portfolios. With support from the Head of Commercial Property Management, you will be responsible for managing your own portfolio of properties, spread across asset classes, on behalf of a number of clients. Assist the Head of Commercial Property Management in business development and fee generation through internal referrals and new business. Support the Head of Commercial Property Management in managing the team, giving guidance and support to junior surveyors in the team. Foster and develop internal relationships across teams such as Facilities Management and Client Accountants. Responsibilities Portfolio Management Take full responsibility for managing your own portfolio of properties, ensuring efficient operations and compliance with client requirements. Maintain proactive communication with tenants, anticipate and resolve issues promptly, and ensure services are delivered within agreed service charge budgets. Conduct regular property inspections to monitor standards and compliance. Health & Safety Work with internal teams to ensure all properties under management comply with health and safety obligations, internal standards, and RICS guidelines. Undertake regular inspections and implement corrective actions where necessary. Financial & Budgetary Control Prepare annual service charge budgets in line with RICS Practice Statements and company procedures. Collaborate with Facilities Management and Client Accounting teams to monitor and manage expenditure throughout the year, ensuring that supplier invoices are paid in a timely manner and funding shortfalls are minimised and managed effectively. Oversee collection of all sums due under leases, including rent, service charges, and insurance. Lease & Data Management Monitor key lease events such as break options, rent reviews, and renewals, ensuring timely action. Manage occupier applications under the lease (e.g., licences to assign, alter, or underlet) efficiently and in compliance with leases, procedures and statutory obligations. Maintain accurate property and lease data, ensuring timely updates to systems. Client Engagement & Reporting Prepare high-quality client reports in a timely manner ahead of scheduled meetings. Attend monthly and quarterly management meetings, as well as ad hoc meetings requested by clients. Business Development & Team Support Assist the Head of Commercial Property Management in generating new business through internal referrals and external networking. Support team management by providing guidance to junior surveyors and fostering collaboration across teams such as Facilities Management and Client Accounting. Build and maintain strong internal relationships to promote integrated service delivery. MRICS qualified Commercial property management experience Proven experience within commercial property management department, with client facing responsibilities. Extensive experience of setting service charge budgets, monitoring expenditure and reconciling end of year accounts. Proven ability to interpret and implement policies, procedures, and legislation relevant to commercial property management / surveying. Good knowledge of Landlord and Tenant legislation. Proven ability to manage multiple tasks, prioritise activities, and achieve desired outcomes. Proven track record of effective communication with individuals at all levels. Experience of using TRAMPS (preferred) or similar property management accounting system. Working collaboratively within a team and across functions. Experience of delegating appropriate tasks to junior surveyors and aiding them with their development. Holidays: 27 days - increase in line with length of service to a maximum of 30 days Private medical insurance Hybrid working - to give you the flexibility you need Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below: Purchasing up to 5 days additional holiday Discounted gym membership Discounted dental insurance Discounted private medical insurance Discounted critical health insurance and more We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need. Recruitment agencies Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.
Feb 05, 2026
Full time
An excellent opportunity has arisen for an experienced, RICS qualified and driven individual to join a growing and ambitious business as a Senior Surveyor/Associate Partner in our Commercial Management team. The Commercial Management team is a fully integrated management offering based in our London office. The team acts for a wide variety of landlord clients, from family trusts to one of the UK's largest retailers, and in the main property sectors of retail, office and industrial, working closely with the rating, leasing, building consultancy and residential management teams on mixed-use buildings and portfolios. With support from the Head of Commercial Property Management, you will be responsible for managing your own portfolio of properties, spread across asset classes, on behalf of a number of clients. Assist the Head of Commercial Property Management in business development and fee generation through internal referrals and new business. Support the Head of Commercial Property Management in managing the team, giving guidance and support to junior surveyors in the team. Foster and develop internal relationships across teams such as Facilities Management and Client Accountants. Responsibilities Portfolio Management Take full responsibility for managing your own portfolio of properties, ensuring efficient operations and compliance with client requirements. Maintain proactive communication with tenants, anticipate and resolve issues promptly, and ensure services are delivered within agreed service charge budgets. Conduct regular property inspections to monitor standards and compliance. Health & Safety Work with internal teams to ensure all properties under management comply with health and safety obligations, internal standards, and RICS guidelines. Undertake regular inspections and implement corrective actions where necessary. Financial & Budgetary Control Prepare annual service charge budgets in line with RICS Practice Statements and company procedures. Collaborate with Facilities Management and Client Accounting teams to monitor and manage expenditure throughout the year, ensuring that supplier invoices are paid in a timely manner and funding shortfalls are minimised and managed effectively. Oversee collection of all sums due under leases, including rent, service charges, and insurance. Lease & Data Management Monitor key lease events such as break options, rent reviews, and renewals, ensuring timely action. Manage occupier applications under the lease (e.g., licences to assign, alter, or underlet) efficiently and in compliance with leases, procedures and statutory obligations. Maintain accurate property and lease data, ensuring timely updates to systems. Client Engagement & Reporting Prepare high-quality client reports in a timely manner ahead of scheduled meetings. Attend monthly and quarterly management meetings, as well as ad hoc meetings requested by clients. Business Development & Team Support Assist the Head of Commercial Property Management in generating new business through internal referrals and external networking. Support team management by providing guidance to junior surveyors and fostering collaboration across teams such as Facilities Management and Client Accounting. Build and maintain strong internal relationships to promote integrated service delivery. MRICS qualified Commercial property management experience Proven experience within commercial property management department, with client facing responsibilities. Extensive experience of setting service charge budgets, monitoring expenditure and reconciling end of year accounts. Proven ability to interpret and implement policies, procedures, and legislation relevant to commercial property management / surveying. Good knowledge of Landlord and Tenant legislation. Proven ability to manage multiple tasks, prioritise activities, and achieve desired outcomes. Proven track record of effective communication with individuals at all levels. Experience of using TRAMPS (preferred) or similar property management accounting system. Working collaboratively within a team and across functions. Experience of delegating appropriate tasks to junior surveyors and aiding them with their development. Holidays: 27 days - increase in line with length of service to a maximum of 30 days Private medical insurance Hybrid working - to give you the flexibility you need Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below: Purchasing up to 5 days additional holiday Discounted gym membership Discounted dental insurance Discounted private medical insurance Discounted critical health insurance and more We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need. Recruitment agencies Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.
