2 jobs found

Job Title: Volunteer Support Manager Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: 40,000 to 42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities: To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements: Experience of managing and motivating a large team Experience of managing, reviewing and refining complex administrative processes Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field Desirable Experience of managing or supervising a team based remotely Experience of being a volunteer Experience of managing an onboarding process with the understanding of the importance of safer recruitment Experience of empowering a team to deliver a first class customer service Experience of leading projects manging change with various stakeholders Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the Marine Society Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.

Project Support Administrator / Client Support Coordinator (Remote) Location: Fully remote, with in-person meetings in London / North Kent Hours: Monday to Friday, full time, 8.30am-5pm Contract: Permanent Contact: Emily Powell or Holly Ensoll Pearson Whiffin Recruitment A specialist consultancy is seeking a highly organised and commercially minded Project Support Administrator to join its remote team on a long-term basis. The business operates in a professional services environment, delivering a range of client projects at pace. This commercial organisation offers training to equip organisations on how to make their online services more accessible to those with a disability or impairment. Their aim is to make online access equally available to the 4 out of 10 people who daily face online barriers due to poor design. The ideal candidate will have excellent planning and organisational skills, great communication, attention to detail and personal accountability. This varied and busy role will suit someone who thrives in a fully remote setting, enjoys operating at the centre of the project office, and takes pride in consistently delivering on commitments and running a tight ship behind the scenes. The role Working closely with senior stakeholders, consultants and clients, you will support the end-to-end coordination of projects (clients and internal), from initial setup through to invoicing, delivery, reporting and follow-up. Responsibilities will include: Managing schedules, resources and timelines across multiple client projects Acting as a professional point of contact for communications and updates to clients, stakeholders and consultants regarding training and service delivery Preparing, maintaining and quality-checking project documentation using established systems and templates Managing diaries, meetings, virtual sessions and ever-changing schedules Supporting commercial processes including purchase orders, invoicing, delivery tracking and contracts (in liaison with the team and clients) Maintaining accurate data across systems, spreadsheets and reporting tools Proactively highlighting scheduling conflicts, and/or potential issues and proposing practical solutions Supporting remote systems, tools and internal processes as required About you This is a role for someone who is exceptionally organised, dependable and commercially aware, and who sees administration as a long-term career and potential springboard to grow within the organisation. The successful applicant will bring: Proven experience in a senior administrative, project support or coordination role A strong track record of working fully remotely, managing priorities in collaboration with colleagues, but without close supervision (once trained) Excellent attention to detail and confidence handling client-facing communications (written and oral) Strong IT literacy and proficient using multiple online platforms and collaboration tools A calm, solutions-focused approach in a fast-moving, changeable environment The flexibility to adapt as client needs and schedules evolve A preference for continuity and longevity (vs. short-term or contract roles) Candidates must have easy commute for meetings in East London and North Kent venues (typically 1-2 monthly meetings in-person, after initial training and onboarding). Why apply? This is a rare opportunity to work in an incredibly varied role within a fascinating organisation who are genuinely making a difference, offering value through the nature of their work. You will be working alongside experts and market leaders in a commercial environment, where you will have the chance to be part of something important, in a home working role offering autonomy and the opportunity to grow. This is your chance to really make an impact and utilise your full skillset to enhance project effectiveness and customer satisfaction in a friendly team. This team are supportive and passionate about what they do, with a positive and collaborative culture. You will be encouraged to develop personally and professionally and offered the tools to do so. Ultimately becoming an integral part of an established team who are growing given the importance of their services. They are at the forefront of their sector. You will be offered a generous holiday allowance of 25 days plus bank holidays, and travel expense covered from the moment you leave your front door.