Job Title: Volunteer Support Manager Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities: To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements: Experience of managing and motivating a large team Experience of managing, reviewing and refining complex administrative processes Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field Desirable Experience of managing or supervising a team based remotely Experience of being a volunteer Experience of managing an onboarding process with the understanding of the importance of safer recruitment Experience of empowering a team to deliver a first class customer service Experience of leading projects manging change with various stakeholders Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the Marine Society Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
Jan 01, 2026
Full time
Job Title: Volunteer Support Manager Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities: To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements: Experience of managing and motivating a large team Experience of managing, reviewing and refining complex administrative processes Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field Desirable Experience of managing or supervising a team based remotely Experience of being a volunteer Experience of managing an onboarding process with the understanding of the importance of safer recruitment Experience of empowering a team to deliver a first class customer service Experience of leading projects manging change with various stakeholders Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the Marine Society Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
Murphy is recruiting for a Digital Coordinator to work with Energy Team in the Stonecross Office. Our business is well known for its extensive in house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the front line of the industry, and is demonstrated in our long standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Digital Coordinator: Act as Dalux super user/administrator for the project(s), configuring modules, user roles, permissions and metadata in line with Murphy standards. Control all information entering within Dalux Digital Information Management tool, including checklists, Inspection & Test Plans (ITPs), SHES documents audits, inspections, permits and site forms, ensuring correct status and ISO 19650 naming. Develop and maintain workflow processes for review, approval and publishing of documents and forms within Dalux. Close coordination and collaboration with project resource from Engineering, Quality and SHES functions. Ensure version control and supersession of SHES, quality and permit documents; maintain an auditable register for compliance and handover. Implement and manage digital ITPs in Dalux, linking evidence and sign offs to project quality requirements. Curate and update inspection checklists and site forms for usability and compliance with Murphy templates. Produce and maintain dashboards and reports from Dalux for progress tracking, KPIs and client handover packs. Conduct regular quality audits of Dalux content (naming, approvals, evidence) to ensure compliance with Murphy Information Management standards and ISO 19650. Provide training, onboarding and support for site teams and supply chain on Dalux usage, data quality and correct workflows. Act as the primary liaison between site teams, Quality, SHES and the Digital Field Team for Dalux change requests and enhancements. Monitor and report on adoption, overdue actions and data quality, driving continuous improvement. Still interested, does this sound like you? Higher National Diploma or a Foundation Degree in engineering or technology, plus appropriate further learning to degree level. Competent with at least two of the following: Civil 3D, Plant 3D, Revit, MicroStation, AutoCAD SolidWorks, Inventor. Working knowledge of BS EN ISO 19650 BIM workflows. Previous experience of ProjectWise or similar data management software. Exposure to Autodesk Navisworks, ReCap or similar Bentley software packages. What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year; holidays increase with length of service. Discretionary annual bonus and annual salary review. Above market rate contributory pension scheme. Life assurance, health screening and enhanced sick pay. Enhanced maternity and paternity pay and a maternity returners bonus. Extra weeks holiday for all employees getting married and a wedding bonus. Subsidised canteen facilities in core locations. Dedicated and continued investment in your professional development. Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc. About Murphy Murphy is formally recognised as a sector leading employer, Gold Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m invested in environmentally friendly plant in 2024 there really is . If you are unable to apply via the usual process, please call Jack Roberts on to discuss in more detail. Due to the requirements of the role, in addition to our standard identity and right to work checks, successful candidates will be asked to undertake a basic Disclosure and Barring Service check. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK.
Jan 01, 2026
Full time
Murphy is recruiting for a Digital Coordinator to work with Energy Team in the Stonecross Office. Our business is well known for its extensive in house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the front line of the industry, and is demonstrated in our long standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Digital Coordinator: Act as Dalux super user/administrator for the project(s), configuring modules, user roles, permissions and metadata in line with Murphy standards. Control all information entering within Dalux Digital Information Management tool, including checklists, Inspection & Test Plans (ITPs), SHES documents audits, inspections, permits and site forms, ensuring correct status and ISO 19650 naming. Develop and maintain workflow processes for review, approval and publishing of documents and forms within Dalux. Close coordination and collaboration with project resource from Engineering, Quality and SHES functions. Ensure version control and supersession of SHES, quality and permit documents; maintain an auditable register for compliance and handover. Implement and manage digital ITPs in Dalux, linking evidence and sign offs to project quality requirements. Curate and update inspection checklists and site forms for usability and compliance with Murphy templates. Produce and maintain dashboards and reports from Dalux for progress tracking, KPIs and client handover packs. Conduct regular quality audits of Dalux content (naming, approvals, evidence) to ensure compliance with Murphy Information Management standards and ISO 19650. Provide training, onboarding and support for site teams and supply chain on Dalux usage, data quality and correct workflows. Act as the primary liaison between site teams, Quality, SHES and the Digital Field Team for Dalux change requests and enhancements. Monitor and report on adoption, overdue actions and data quality, driving continuous improvement. Still interested, does this sound like you? Higher National Diploma or a Foundation Degree in engineering or technology, plus appropriate further learning to degree level. Competent with at least two of the following: Civil 3D, Plant 3D, Revit, MicroStation, AutoCAD SolidWorks, Inventor. Working knowledge of BS EN ISO 19650 BIM workflows. Previous experience of ProjectWise or similar data management software. Exposure to Autodesk Navisworks, ReCap or similar Bentley software packages. What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year; holidays increase with length of service. Discretionary annual bonus and annual salary review. Above market rate contributory pension scheme. Life assurance, health screening and enhanced sick pay. Enhanced maternity and paternity pay and a maternity returners bonus. Extra weeks holiday for all employees getting married and a wedding bonus. Subsidised canteen facilities in core locations. Dedicated and continued investment in your professional development. Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc. About Murphy Murphy is formally recognised as a sector leading employer, Gold Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m invested in environmentally friendly plant in 2024 there really is . If you are unable to apply via the usual process, please call Jack Roberts on to discuss in more detail. Due to the requirements of the role, in addition to our standard identity and right to work checks, successful candidates will be asked to undertake a basic Disclosure and Barring Service check. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK.
Required Skills Discovery lifecycle knowledge (EDRM) familiarity with Sedona Principles Clearwell Logikcull Concordance project coordination and management client management and communication skills analytical and problem-solving skills attention to detail ability to work under tight deadlines quality assurance and compliance understanding training and presentation skills team collaboration and leadership adaptability to dynamic environments Relativity Certified Administrator Job Summary Our clients, leading law firms and Cybersecurity organisations, are often seeking Senior eDiscovery Project Coordinators to join their dynamic teams. The ideal candidate will have a strong background in project management, with experience coordinating complex eDiscovery projects for legal cases. Responsibilities will include managing project timelines, budgets, and resources, as well as liaising with clients and legal teams to ensure seamless execution of projects. The successful candidate will have a deep understanding of eDiscovery software and tools, as well as a demonstrated ability to prioritize and multitask in a fast-paced environment. If you have a passion for technology and a keen eye for detail, we want to hear from you. Experience Ensure comprehensive documentation and reporting to meet audit, compliance, and regulatory standards. Familiarity with eDiscovery platforms such as Relativity, Logikcull, Concordance, or similar tools is a strong advantage. Experience managing project timelines, budgets, and vendor relationships. Background working with legal, compliance, or IT teams in a fast-paced environment. Demonstrated ability to track multiple tasks, communicate effectively, and solve problems proactively. Previous exposure to legal or regulatory frameworks related to electronic discovery is a plus. Job Responsibilities Provide strategic leadership and oversight for complex, high-value eDiscovery projects across the full EDRM lifecycle, ensuring alignment with client objectives and legal requirements. Serve as the primary point of contact for key clients, managing expectations and fostering strong, trusted relationships. Develop and implement project plans, governance frameworks, and quality assurance protocols to ensure consistent delivery of exceptional results. Lead coordination and negotiation with multiple vendors and internal stakeholders to optimize resources and manage project budgets effectively. Oversee risk management strategies, identifying potential legal, regulatory, or operational risks and implementing proactive mitigation measures. Supervise and mentor eDiscovery Project Coordinators, providing training, guidance, and performance feedback to develop their skills and ensure project standards are met. Drive continuous improvement initiatives by analyzing project performance data and integrating innovative technologies, including AI tools, to enhance efficiency and accuracy. Represent the organization in client meetings, industry events, and training sessions to showcase expertise and build the company's reputation in the eDiscovery field. Ensure comprehensive documentation and reporting to meet audit, compliance, and regulatory standards. Job Benefits Competitive contract-based compensation aligned with experience Flexible remote or hybrid working options to support work-life balance Opportunity to work on high-profile legal, law enforcement, and cybersecurity projects Exposure to cutting-edge eDiscovery technology and AI tools Professional development through training, client engagement, and industry events Collaborative environment with experienced legal and project teams Potential opportunity for contract roles to become permanent based on performance and business needs Ongoing contract opportunities depending on project demand and individual contribution Desired Skills law degree Relativity Certified Administrator dispute resolution international arbitration public inquiries litigation additional languages Nuix Axcellerate Brainspace
Jan 01, 2026
Full time
Required Skills Discovery lifecycle knowledge (EDRM) familiarity with Sedona Principles Clearwell Logikcull Concordance project coordination and management client management and communication skills analytical and problem-solving skills attention to detail ability to work under tight deadlines quality assurance and compliance understanding training and presentation skills team collaboration and leadership adaptability to dynamic environments Relativity Certified Administrator Job Summary Our clients, leading law firms and Cybersecurity organisations, are often seeking Senior eDiscovery Project Coordinators to join their dynamic teams. The ideal candidate will have a strong background in project management, with experience coordinating complex eDiscovery projects for legal cases. Responsibilities will include managing project timelines, budgets, and resources, as well as liaising with clients and legal teams to ensure seamless execution of projects. The successful candidate will have a deep understanding of eDiscovery software and tools, as well as a demonstrated ability to prioritize and multitask in a fast-paced environment. If you have a passion for technology and a keen eye for detail, we want to hear from you. Experience Ensure comprehensive documentation and reporting to meet audit, compliance, and regulatory standards. Familiarity with eDiscovery platforms such as Relativity, Logikcull, Concordance, or similar tools is a strong advantage. Experience managing project timelines, budgets, and vendor relationships. Background working with legal, compliance, or IT teams in a fast-paced environment. Demonstrated ability to track multiple tasks, communicate effectively, and solve problems proactively. Previous exposure to legal or regulatory frameworks related to electronic discovery is a plus. Job Responsibilities Provide strategic leadership and oversight for complex, high-value eDiscovery projects across the full EDRM lifecycle, ensuring alignment with client objectives and legal requirements. Serve as the primary point of contact for key clients, managing expectations and fostering strong, trusted relationships. Develop and implement project plans, governance frameworks, and quality assurance protocols to ensure consistent delivery of exceptional results. Lead coordination and negotiation with multiple vendors and internal stakeholders to optimize resources and manage project budgets effectively. Oversee risk management strategies, identifying potential legal, regulatory, or operational risks and implementing proactive mitigation measures. Supervise and mentor eDiscovery Project Coordinators, providing training, guidance, and performance feedback to develop their skills and ensure project standards are met. Drive continuous improvement initiatives by analyzing project performance data and integrating innovative technologies, including AI tools, to enhance efficiency and accuracy. Represent the organization in client meetings, industry events, and training sessions to showcase expertise and build the company's reputation in the eDiscovery field. Ensure comprehensive documentation and reporting to meet audit, compliance, and regulatory standards. Job Benefits Competitive contract-based compensation aligned with experience Flexible remote or hybrid working options to support work-life balance Opportunity to work on high-profile legal, law enforcement, and cybersecurity projects Exposure to cutting-edge eDiscovery technology and AI tools Professional development through training, client engagement, and industry events Collaborative environment with experienced legal and project teams Potential opportunity for contract roles to become permanent based on performance and business needs Ongoing contract opportunities depending on project demand and individual contribution Desired Skills law degree Relativity Certified Administrator dispute resolution international arbitration public inquiries litigation additional languages Nuix Axcellerate Brainspace
Technical Training and Competency Coordinator Bathford £30,000 - £32,000 per annum Our client is recruiting for a Technical Training and Competency Coordinator to join a high performing manufacturing company. You will coordinate training across the company, design training strategies, onboarding and development pathways and ensure that all records and training is up to date. Technical Training and Competency Coordinator Role and Responsibilities: Ensure that employees are pushed through their training plans properly with the correct support and provide feedback on improvements required Manage and administer technical competence assessments in partnership with shift managers, key operational staff and subject matter experts Take a leading role in the onboarding and career development initiatives for personnel joining the business ensuring access and development job paths are built and delivered Facilitate practical assessments for operators to determine suitability for recruitment purposes Documentation & Compliance: maintain training records for audits and certifications, track completion rates, competency levels, and re-certification timelines and ensure documentation is aligned with regulatory and internal standards. Utilise software system for this purpose Ensure continuous development of the SOP process. This will require the person to communicate with all relevant people, to sanction employees to validate SOP s and make sure that all operators that it impacts are signed of in the task. SOP development: ensure that there is sufficient support from the employees and that we can introduce SOPs for the operator by the operator Support the introduction of new processes and equipment in the creation of SOPs, operating manuals and the sign off process for competency Support the change control process, by ensuring changes to processes are trained out with the appropriate updates to documentation Work with subject matter experts to generate and maintain technical workbooks for all operational roles within the Mill, to include individual competency specifications, theory and practical examinations Monitor and evaluate the effectiveness of training activities against objectives and, where applicable, the training and competence programme so that continuous improvement of training occurs in instructors, course content, delivery method and duration of course This will include course evaluation by participant, pre and post-test, observation of participant behaviours post training and return on investment, as appropriate Act as a key member of the business Integrated Management System (IMS), ensuring standardisation of SOPs, RAs, OPLs, Work Instructions, Technical Notes and Visual Standards as required Support all Continuous Improvement programmes to ensure adequate training and support is being provided The ideal Technical Training and Competency Coordinator will: Strong knowledge of Microsoft Office along with experience of competency tracking tools Project Management: capable of managing multiple training programs, schedules and resources efficiently Documentation & Record-Keeping: Maintains accurate training records for audits and compliance Data Analysis: Uses training metrics to evaluate effectiveness and identify areas for Improvement Collaboration: Works effectively with cross-functional teams (e.g., EHS, Engineering, HR, Operations) Coaching & Mentoring: Supports learners with empathy and patience, encouraging continuous improvement Conflict Resolution: Handles resistance to training or change constructively Familiarity with IMS (ISO 45001, ISO 9001, ISO 14001) and other HSE standards Jackie Kerr Recruitment is an independent agency that has been established for 28 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates' requirements to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record. So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you
Jan 01, 2026
Full time
Technical Training and Competency Coordinator Bathford £30,000 - £32,000 per annum Our client is recruiting for a Technical Training and Competency Coordinator to join a high performing manufacturing company. You will coordinate training across the company, design training strategies, onboarding and development pathways and ensure that all records and training is up to date. Technical Training and Competency Coordinator Role and Responsibilities: Ensure that employees are pushed through their training plans properly with the correct support and provide feedback on improvements required Manage and administer technical competence assessments in partnership with shift managers, key operational staff and subject matter experts Take a leading role in the onboarding and career development initiatives for personnel joining the business ensuring access and development job paths are built and delivered Facilitate practical assessments for operators to determine suitability for recruitment purposes Documentation & Compliance: maintain training records for audits and certifications, track completion rates, competency levels, and re-certification timelines and ensure documentation is aligned with regulatory and internal standards. Utilise software system for this purpose Ensure continuous development of the SOP process. This will require the person to communicate with all relevant people, to sanction employees to validate SOP s and make sure that all operators that it impacts are signed of in the task. SOP development: ensure that there is sufficient support from the employees and that we can introduce SOPs for the operator by the operator Support the introduction of new processes and equipment in the creation of SOPs, operating manuals and the sign off process for competency Support the change control process, by ensuring changes to processes are trained out with the appropriate updates to documentation Work with subject matter experts to generate and maintain technical workbooks for all operational roles within the Mill, to include individual competency specifications, theory and practical examinations Monitor and evaluate the effectiveness of training activities against objectives and, where applicable, the training and competence programme so that continuous improvement of training occurs in instructors, course content, delivery method and duration of course This will include course evaluation by participant, pre and post-test, observation of participant behaviours post training and return on investment, as appropriate Act as a key member of the business Integrated Management System (IMS), ensuring standardisation of SOPs, RAs, OPLs, Work Instructions, Technical Notes and Visual Standards as required Support all Continuous Improvement programmes to ensure adequate training and support is being provided The ideal Technical Training and Competency Coordinator will: Strong knowledge of Microsoft Office along with experience of competency tracking tools Project Management: capable of managing multiple training programs, schedules and resources efficiently Documentation & Record-Keeping: Maintains accurate training records for audits and compliance Data Analysis: Uses training metrics to evaluate effectiveness and identify areas for Improvement Collaboration: Works effectively with cross-functional teams (e.g., EHS, Engineering, HR, Operations) Coaching & Mentoring: Supports learners with empathy and patience, encouraging continuous improvement Conflict Resolution: Handles resistance to training or change constructively Familiarity with IMS (ISO 45001, ISO 9001, ISO 14001) and other HSE standards Jackie Kerr Recruitment is an independent agency that has been established for 28 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates' requirements to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record. So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you
Job Title: Volunteer Support Manager Location: 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? This charity is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with this charity. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities: To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at our Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review our volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements: Experience of managing and motivating a large team Experience of managing, reviewing and refining complex administrative processes Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field Desirable Experience of managing or supervising a team based remotely Experience of being a volunteer Experience of managing an onboarding process with the understanding of the importance of safer recruitment Experience of empowering a team to deliver a first class customer service Experience of leading projects manging change with various stakeholders Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the our Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information This charity encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
Dec 22, 2025
Full time
Job Title: Volunteer Support Manager Location: 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? This charity is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with this charity. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities: To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at our Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review our volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements: Experience of managing and motivating a large team Experience of managing, reviewing and refining complex administrative processes Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field Desirable Experience of managing or supervising a team based remotely Experience of being a volunteer Experience of managing an onboarding process with the understanding of the importance of safer recruitment Experience of empowering a team to deliver a first class customer service Experience of leading projects manging change with various stakeholders Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the our Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information This charity encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
