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Training / Customer Care Coordinator Salary: c£25,000+ per annum DOE Full time permanent role (hybrid working pattern) Based Southwest London We are currently recruiting for a talented Training / Customer Care Coordinator to join the brilliant Training / Customer Care Team, on behalf one of our clients, a well-established education and training organisation based in Southwest London The Customer Care Administrator must be well organised, proactive and self-motivated, developing positive relationships with internal and external parties, and take pride in always delivering quality service. The role requires a multi-tasking approach and an ability to juggle multiple responsibilities, and a high degree of accuracy is essential. Key Responsibilities: Customer Care Administration: • To provide an efficient, friendly and helpful response to all customer enquiries, ensuring issues are resolved and queries/requests responded to within agreed response times. • Scanning and filing of documents, processing customer information and adding/updating on to the database with absolute accuracy • To provide effective support of the print and despatch function to include printing and sending materials for individual orders, resource material orders, open course and in-company materials. Arranging couriers, post and franking and any other despatch related task as required. • To support and carry out other routine tasks undertaken by the customer service team including responding to email and telephone queries. Venue Organisation and Course Set Set-Up • To provide support for the efficient co-ordination of event administration including: o Ensuring stock levels of refreshments, snacks and stationery items are maintained for open courses. o Setting up the room prior to each course event starting (including ensuring appropriate marketing materials are in place) and clearing the room after meals and at the end of each day. o Co-ordinating lunch time requirements after liaising with tutors. o Reporting any maintenance and cleaning requirements for training rooms to the Head of Customer Services. o Virtual administration set up, communications and feedback management Corporate Client Administration • To assist the Course Management Co-ordinator to ensure the administration of corporate courses is as efficient as possible and ensure client satisfaction (following all departmental policies regarding the management of corporate business). • To notify the Management Co-ordinator immediately if any issues arise regarding our ability to satisfy the project specification. Person specification • Customer Service experience in a service or professional training or membership sector • A high degree of computer literacy, specifically MS Word and Excel as well as zoom/meeting apps • Knowledge of Google Suite highly desirable • Excellent communication skills, verbal and written • ACCURACY - with exceptional attention to detail at all times • Organised and able to manage time effectively, prioritise and work to deadlines • Positive personality with a desire to work with a team to meet Company objectives • Commitment to the highest professional standards in delivering and improving services • An ability to bring problem solving techniques to the achievement of team objectives • Well-developed interpersonal skills

Think Human Resources are seeking a highly organised and proactive Part Time People Assistant / HR Coordinator to provide comprehensive administrative and operational support to a HR function. The company are based in Amersham. This is a temporary role with a view of permanent for the right candidate. The part time hours will be approximately 17.5 hours a week spread across 4 or 5 days. Hybrid working is available after a period of induction. You will play a key role in ensuring that people processes run smoothly, employee records are accurate and compliant, and colleagues receive a high standard of support across the employee lifecycle. This is an excellent opportunity for an experienced HR administrator who enjoys working independently, thrives on detail, and takes pride in delivering a professional and efficient service. Salary will be paid hourly dependent on level of experience. Key Responsibilities HR Administration & Employee Records Maintain and manage employee personnel files, ensuring documentation is accurately stored and organised. Conduct regular audits of employee records to ensure completeness and compliance. Lead the transition of HR paperwork to digital files, ensuring appropriate scanning, storage, and archiving. Prepare and issue contracts, offer letters, amendments, and other employment-related correspondence. HR Systems Management Maintain and update employee data within the HR system, ensuring accuracy and completeness. Improve data quality and address gaps in employee records. Support employee lifecycle updates, including onboarding and leaver processes. Holiday, Absence & Leaver Administration Calculate holiday entitlements and maintain accurate leave records. Manage leaver administration, ensuring documentation and system updates are completed promptly. Support absence management administration and maintain accurate records. Training & Performance Support Assist with the annual appraisal process, ensuring documentation and objectives are recorded and stored correctly. Coordinate training and development sessions and maintain accurate training records. Employee Engagement Support employee engagement initiatives and internal communications. Administer pulse surveys and provide initial analysis and insights. Recruitment & Onboarding Provide recruitment administration, including candidate communications and interview coordination. Support onboarding processes and ensure new starter documentation is complete and accurately recorded. Conduct reference checks and right-to-work checks where required. Compliance & HR Support Maintain accurate and secure records in line with GDPR and internal policies. Support compliance and audit requirements by ensuring HR documentation meets required standards. Assist with benefits and pension administration. Monitor sickness absence reporting and follow up with managers as needed. Prepare engaging PowerPoint presentations for company meetings and training sessions. Support HR projects, policy updates, and organisational change initiatives. Assist with documentation relating to disciplinary, grievance, and performance procedures. Provide ad hoc administrative support to the HR Manager, including diary coordination. You will be: Proactive, reliable, and highly organised Detail-oriented and methodical in your approach Calm under pressure with a solution-focused mindset Professional and discreet, with the ability to handle confidential information A strong communicator with excellent written and verbal skills Able to work both independently and collaboratively Flexible and adaptable to changing priorities Essential Experience & Skills Previous experience in an HR role delivering HR administration and first-line query support Confident user of Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience maintaining and improving data quality within an HR system Ability to work autonomously without close day-to-day supervision Desirable CIPD qualification (or working towards) Experience using Breathe HR (or similar HRIS) Knowledge of employment law and HR best practice Experience supporting compliance processes or audits Think Human Resources is the HR division of Think Specialist Recruitment, an independently owned recruitment business. The HR division is responsible for recruiting permanent, temporary and contract roles within the field of Human Resources including; HR Administrator, HR Assistant, HR Advisor, HR Business Partner, HR Manager, Head of HR, Employee Relations, talent, internal recruitment, Learning and Development, Compensation and Benefits/Reward and Recognition.