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Training / Customer Care Coordinator Salary: c£25,000+ per annum DOE Full time permanent role (hybrid working pattern) Based Southwest London We are currently recruiting for a talented Training / Customer Care Coordinator to join the brilliant Training / Customer Care Team, on behalf one of our clients, a well-established education and training organisation based in Southwest London The Customer Care Administrator must be well organised, proactive and self-motivated, developing positive relationships with internal and external parties, and take pride in always delivering quality service. The role requires a multi-tasking approach and an ability to juggle multiple responsibilities, and a high degree of accuracy is essential. Key Responsibilities: Customer Care Administration: • To provide an efficient, friendly and helpful response to all customer enquiries, ensuring issues are resolved and queries/requests responded to within agreed response times. • Scanning and filing of documents, processing customer information and adding/updating on to the database with absolute accuracy • To provide effective support of the print and despatch function to include printing and sending materials for individual orders, resource material orders, open course and in-company materials. Arranging couriers, post and franking and any other despatch related task as required. • To support and carry out other routine tasks undertaken by the customer service team including responding to email and telephone queries. Venue Organisation and Course Set Set-Up • To provide support for the efficient co-ordination of event administration including: o Ensuring stock levels of refreshments, snacks and stationery items are maintained for open courses. o Setting up the room prior to each course event starting (including ensuring appropriate marketing materials are in place) and clearing the room after meals and at the end of each day. o Co-ordinating lunch time requirements after liaising with tutors. o Reporting any maintenance and cleaning requirements for training rooms to the Head of Customer Services. o Virtual administration set up, communications and feedback management Corporate Client Administration • To assist the Course Management Co-ordinator to ensure the administration of corporate courses is as efficient as possible and ensure client satisfaction (following all departmental policies regarding the management of corporate business). • To notify the Management Co-ordinator immediately if any issues arise regarding our ability to satisfy the project specification. Person specification • Customer Service experience in a service or professional training or membership sector • A high degree of computer literacy, specifically MS Word and Excel as well as zoom/meeting apps • Knowledge of Google Suite highly desirable • Excellent communication skills, verbal and written • ACCURACY - with exceptional attention to detail at all times • Organised and able to manage time effectively, prioritise and work to deadlines • Positive personality with a desire to work with a team to meet Company objectives • Commitment to the highest professional standards in delivering and improving services • An ability to bring problem solving techniques to the achievement of team objectives • Well-developed interpersonal skills

Here at Brockenhurst College, we are looking to recruit an Admissions Administrator on a permanent, part time (0.4FTE) basis. In return, you will receive a salary of £24,617 per annum (pro rata). We are a busy organisation that can offer you a great working environment and opportunities. Wessex Education Shared Services (WESS) is a wholly owned subsidiary of Brockenhurst College. We provide a wide range of services to the College including: financial management, payroll, human resources, examinations, student records and data returns processing and IT Software development. The Admissions Administrator Role: As our Admissions Administrator, you will provide effective and efficient administrative support throughout the student admissions journey. The role supports the coordination of enquiries, applications, interviews and enrolment activities, while maintaining accurate data and contributing to the applicant experience. Responsibilities as our Admissions Administrator will include: Assist with the co-ordination of the student admissions journey. Respond to and track online, telephone and in-person enquiries and applications, ensuring timely and accurate handling in line with College timescales. Maintain accurate applicant records and provide reports and data from internal systems as required. Provide procedural advice to prospective students and/or parents on courses, policies, term dates and entry requirements. Arrange and coordinate applicant interviews and auditions via online systems, email, letter or telephone, maintaining an accurate appointment schedule. Coordinate sixth form and adult enrolment procedures, including collection of fees, raising invoices and processing refunds in accordance with College financial regulations. Monitor the Student Loan Portal for adult applicants and liaise with the Access Coordinator as required. Assist with the handling of student programme amendments, offer letters, course changes and student withdrawals. Gather and share information on applicants with learning differences or individual needs, liaising with relevant staff. Liaise with Heads of Curriculum and teaching staff regarding course requirements, capacity and organisation. Support ongoing data quality checks and data cleansing activities. Ensure adherence to GDPR, data protection, funding guidance and all College policies. Respond to internal and external queries in a clear, professional and timely manner, maintaining a high standard of customer service at all times. Send communications to students, parents, staff and stakeholders as required. Assist at College events including Welcome Days, Open Events and Enrolment. General Contribute to departmental and College-wide projects as required. Undertake relevant training, workshops and development activities to support professional growth. Carry out additional duties commensurate with the role, as reasonably requested. Health and Safety To ensure that statutory health and safety obligations are met across the Faculty, alongside upholding high levels of broader college-related health and safety matters. Other To take part in regular professional development as required of the role. To demonstrate an awareness and commitment to equality, diversity and inclusion as well as safeguarding. To carry out any other reasonable requests that may be required from time to time by the Principal and CEO. This job description is a guide and may evolve in line with business needs. Flexibility is expected from the postholder. Due to the nature of the role, flexibility regarding hours and timings of work will be required, including some evening and weekend work. As our Admissions Administrator, you'll ideally have: 5 x GCSE at Grade C or above to include English and Maths (or equivalent). IT/Business Admin qualifications to at least level 2 or equivalent, plus GCSE Grade C or above in English and Maths (or equivalent). Experience of working in a large, complex organisation. Proven ability to work with parents/guardians in supporting young people. Competent in the range of Windows/Office packages including Word, Excel and Outlook. Ability to work with in-house IT systems after training. Benefits you will receive: 25 days leave, rising with service, plus Bank Holidays and Christmas closure (pro rata for part time staff) Access to a company pension scheme An option to purchase further leave through our Annual Leave Purchase Scheme Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College On-site Nursery offers childcare at superb rates all year round Free eye care vouchers for DSE users Free secure onsite parking Access to a range of discounts including shopping, travel and healthcare Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out) Weekly staff football If you feel you are the right candidate for this Admissions Administrator role, then please click 'apply' now! Closing Date: Sunday 22nd March 2026 Interview Date: Friday 27th March 2026 Wessex Education Shared Services is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.

Think Human Resources are seeking a highly organised and proactive Part Time People Assistant / HR Coordinator to provide comprehensive administrative and operational support to a HR function. The company are based in Amersham. This is a temporary role with a view of permanent for the right candidate. The part time hours will be approximately 17.5 hours a week spread across 4 or 5 days. Hybrid working is available after a period of induction. You will play a key role in ensuring that people processes run smoothly, employee records are accurate and compliant, and colleagues receive a high standard of support across the employee lifecycle. This is an excellent opportunity for an experienced HR administrator who enjoys working independently, thrives on detail, and takes pride in delivering a professional and efficient service. Salary will be paid hourly dependent on level of experience. Key Responsibilities HR Administration & Employee Records Maintain and manage employee personnel files, ensuring documentation is accurately stored and organised. Conduct regular audits of employee records to ensure completeness and compliance. Lead the transition of HR paperwork to digital files, ensuring appropriate scanning, storage, and archiving. Prepare and issue contracts, offer letters, amendments, and other employment-related correspondence. HR Systems Management Maintain and update employee data within the HR system, ensuring accuracy and completeness. Improve data quality and address gaps in employee records. Support employee lifecycle updates, including onboarding and leaver processes. Holiday, Absence & Leaver Administration Calculate holiday entitlements and maintain accurate leave records. Manage leaver administration, ensuring documentation and system updates are completed promptly. Support absence management administration and maintain accurate records. Training & Performance Support Assist with the annual appraisal process, ensuring documentation and objectives are recorded and stored correctly. Coordinate training and development sessions and maintain accurate training records. Employee Engagement Support employee engagement initiatives and internal communications. Administer pulse surveys and provide initial analysis and insights. Recruitment & Onboarding Provide recruitment administration, including candidate communications and interview coordination. Support onboarding processes and ensure new starter documentation is complete and accurately recorded. Conduct reference checks and right-to-work checks where required. Compliance & HR Support Maintain accurate and secure records in line with GDPR and internal policies. Support compliance and audit requirements by ensuring HR documentation meets required standards. Assist with benefits and pension administration. Monitor sickness absence reporting and follow up with managers as needed. Prepare engaging PowerPoint presentations for company meetings and training sessions. Support HR projects, policy updates, and organisational change initiatives. Assist with documentation relating to disciplinary, grievance, and performance procedures. Provide ad hoc administrative support to the HR Manager, including diary coordination. You will be: Proactive, reliable, and highly organised Detail-oriented and methodical in your approach Calm under pressure with a solution-focused mindset Professional and discreet, with the ability to handle confidential information A strong communicator with excellent written and verbal skills Able to work both independently and collaboratively Flexible and adaptable to changing priorities Essential Experience & Skills Previous experience in an HR role delivering HR administration and first-line query support Confident user of Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience maintaining and improving data quality within an HR system Ability to work autonomously without close day-to-day supervision Desirable CIPD qualification (or working towards) Experience using Breathe HR (or similar HRIS) Knowledge of employment law and HR best practice Experience supporting compliance processes or audits Think Human Resources is the HR division of Think Specialist Recruitment, an independently owned recruitment business. The HR division is responsible for recruiting permanent, temporary and contract roles within the field of Human Resources including; HR Administrator, HR Assistant, HR Advisor, HR Business Partner, HR Manager, Head of HR, Employee Relations, talent, internal recruitment, Learning and Development, Compensation and Benefits/Reward and Recognition.