1994 jobs found

About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The Role You'll be in on the ground floor of a company that's building software that uniquely solves a universal and acute problem within all service organizations. We're proud of the momentum we've achieved with early partners that include many of the most innovative services teams like Etsy, Samsara, Brooks, Carta, and Notion. The Mid-Market Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear value, retain and renew customers while unlocking growth and expansion opportunities. In working with our Mid-Market customer accounts, you'll manage multiple executive-level stakeholders to consult on best practices and drive business outcomes. You'll help these customers get maximum value out of Assembled by understanding and achieving their priorities. You will have a big hand in everything we do from refining our post-sales customer journey to creating an account expansion strategy and serving as the Voice of Customer internally to prioritize customer feedback on our roadmap. You will manage customer relationships from post-implementation through renewal, creating advocates and Assembled champions along the way. You are focused on ensuring that customers achieve full ROI and grow our partnership. You will be responsible for regular Business Reviews and end-user trainings for customers across the globe. You'll use your learnings from talking to customers to help us improve our product, develop go-to-market playbooks, and improve our operational processes as we scale. This is a high-priority team within Assembled with exposure to cross-functional leadership and a large level of responsibility that will help accelerate your career. Responsibilities Manage a portfolio of Mid-Market customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI. Drive customer renewals and mitigate churn within your book of business Identify and execute on areas of growth and expansion in your portfolio of customers About You Relationship building & managing up: You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly. At Assembled, we'd expect you to regularly interact with C-level execs, support agents, and engineers alike. You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments. You are comfortable operating independently. You have a track record for getting things done:You know how to juggle competing priorities and drive towards outcomes. You can think strategically while being in the weeds:You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product. You have a growth mindset:You're not afraid to try things you've not done before and failing. You thrive on feedback and are a self-starter. You are a great team member: You are collaborative, humble, and helpful. You are available to help your teammates when needed and can balance your priorities with the overall team's. You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement. Preferred: 3+ years of experience in customer-facing, operational, and start-up environments. Workforce Management Experience is a bonus. We know great candidates don't always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Customer Success Manager - Retail / SaaS CDI London About us Join OneStock: let's shape the future of retail together! Who are we? OneStock is a French software company and the European leader in order management system (OMS) solutions. Our innovative technology bridges physical and digital retail to deliver seamless and high-performing customer experiences. With over 12 million orders managed annually and 10,000 stores equipped worldwide (Jules, LVMH, Petit Bateau, ba&sh ), we are dedicated to pushing the boundaries of retail tech. Operating in France, the UK, Italy, Germany, and now the United States, we're driven by bold ambitions and strong values: Agility Care Excellence Why join us? Working at OneStock means: Contributing to innovative projects tackling the challenges of modern retail. Thriving in a human-scale environment (150 employees) where your ideas matter. Enjoying a supportive company culture, filled with fun moments (afterworks, yoga, sports, etc.). Benefiting from transparent communication and a flexible work environment (remote work, adjustable schedules). Job description: The role of CSM : As a Customer Success Manager at OneStock, you ensure our customers' satisfaction and success in using our software. We expect you to: Support: OneStock customers in the use and adoption of the software Build loyalty: by providing our customers with support and a high level of satisfaction Upsell/Cross-sell: identify new customer needs and offer complementary solutions Being the voice of the customer from within by listening to their needs and expectations and relaying them to other sales, marketing, implementation, expertise, development, product and support teams. To achieve these objectives, your missions would be to : Plan, prepare and conduct regular meetings with clients Make demos of existing modules and extensions or new software features Travel and meet our customers Write SOWs and estimates for upsells/cross-sales Stay informed about current customer requests and monitor their progress Update current customer data in CRM Identifying development opportunities: new contacts, subcontractors, additional modules, new countries, extensions, etc. Participate in the continuous improvement of the CSM team's tools, methods and processes Be proactive in contract renewals Collect and transmit regular feedback from our customers to enable our internal teams to continually improve Share our clients' success stories with the marketing team and encourage our clients to participate in different actions (case studies, testimonials, etc.) Profile: What we are looking for : You are passionate about customer support and satisfaction, and you want to help transform the retail sector. You also: Have 3-4 years experience as a CSM in BtoB, in a tech/SaaS environment Work effectively with diverse teams and people (Sales, Product, Marketing ) Are proactive in identifying expansion opportunities Have excellent communication and organisational skills Speak English fluently And as a bonus: You haveexperience in retail Fluent in French, German, Italian What we offer: A competitive package: fixed salary, bonuses based on individual and team objectives. Benefits and flexibility: meal vouchers, a generous remote work policy, flexible paid time off, additional days off (RTT) Ergonomic equipment: PC, dual screens, mouse, headset everything you need to work comfortably. Professional development: an HR team dedicated to ensuring the growth and well-being of OneStockers. An inclusive company culture that values diversity and encourages every talent to thrive. Recruitment process: At OneStock, we value your time and commitment. Our process is simple: HR interview to assess your alignment with our values and your motivation. Interview with your future manager to evaluate your technical skills and fit for the role. Technical test to analyse your expertise and ability to solve complex problems. Final interview to assess your potential to grow and succeed within the team and the company. We're waiting for you! Apply now and become a key player in transforming retail.

CUSTOMER SERVICE LEAD CREWE - MONDAY TO FRIDAY UP TO £40,000 + PROGRESSION + GREAT CULTURE Get Recruited are recruiting on behalf of an innovative and rapidly growing organisation who deliver high-security, high-profile global projects across critical infrastructure, government, and commercial sectors. They are looking for a Customer Service & Project Coordinator to join their Projects & Delivery team. This is an exceptional opportunity for someone early in their career who is passionate about customer service, exceptionally organised, and keen to build a long-term career in project management. You'll support the full lifecycle of complex international projects, ensuring seamless delivery, outstanding client communication, and precise coordination throughout. This is perfect for someone with a meticulous approach, a proactive attitude, and a desire to grow within a values-led, fast-paced environment. This is a great opportunity for someone from a Customer Service, Project Manager, Project Coordinator, Project Assistant, Customer Service Manager, Operations Coordinator, PMO Assistant or similar role who is eager to take the next step. THE ROLE: Supporting the planning, scheduling and coordination of international project timelines and deliverables Maintaining accurate project documentation, trackers, reports and internal systems Preparing project briefs, client updates and internal communications Liaising with internal teams to ensure alignment on key milestones Monitoring progress against KPIs and flagging any risks or delays Assisting with supplier coordination and global logistics planning Delivering timely, professional communication to clients and stakeholders Ensuring all written communication meets the organisation's standards Supporting the Project Manager during client meetings, taking minutes and tracking actions Using project management tools and software to track tasks, timelines and dependencies Contributing to continuous improvement initiatives across project workflows Ensuring full compliance with internal procedures and external regulations THE PERSON: Strong organisational and time-management skills Excellent attention to detail and a methodical approach Confident communicator with strong written and verbal skills A proactive learner with a desire to develop within project management Comfortable managing multiple tasks and deadlines Proficient in Microsoft Office (Excel, Outlook, Teams, Word) Experience using project management tools such as or Asana is beneficial By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

About this role In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive Employee Relations service to the company. Here at Capital One, we call it Associate Relations (AR). We're looking for an AR Principal Associate, reporting directly to the AR Manager, who will own and manage a range of employee relations cases, and provide legislative and best practice advice and coaching to People Leaders and associates throughout the business on a range of employment topics. Alongside case work, they will also coach and guide more junior members of the HR team. What you'll do You'll partner with the business to deliver high quality and proactive case management of employee relations issues such as: disciplinary, grievances, redundancy, TUPE, complex terminations (e.g. involving settlement agreements), ACAS Early Conciliation cases, as well as capability and absence management cases. You'll provide the business with pragmatic and commercial solutions to their employee relations cases, whilst considering the employment legal and risk framework, and associate experience. You'll ensure legal and HR policy compliance across the business to promote consistency, equality and fairness, and ensure sensitive information is dealt with in accordance with the law and internal information retention procedures. Where required, you'll provide coaching to managers to upskill and support them to reach positive, inclusive outcomes with their associates. You'll contribute to team development through the sharing of best practice and lessons learnt on cases, and identify issues, trends, and changes needed within our approach or documentation as part of our commitment to continuous improvement. You'll build high quality trusted relationships with others in the HR team (e.g. HRBPs, Talent Acquisition, Diversity Inclusion and Belonging). In doing so, you'll support and maintain an effective feedback loop with them to identify business risks, and ensure leaders engage in risk-based decision making. You'll build strong relationships within the pool of trained investigators and hearing managers across the business to obtain support during the life cycle of your individual case work. You'll actively participate in broader HR projects and initiatives, bringing your employee relations knowledge to add value and support/challenge next steps. Where required, you'll participate in specific risk management activities for the HR team, and analyse case management statistics to identify themes and make recommendations to share with the team and HR Business Partners. You will manage your cases diligently, updating our case management system regularly, and escalate high risk cases to the AR Manager as and when appropriate. What we're looking for You'll have a strong operational background in Employee Relations - depending on your experience, this might have been in a dedicated employee relations case management role or as part of a generalist HR role. Either way, you will have solid knowledge of UK employment law and demonstrable experience of supporting employee relations issues. You can demonstrate how you have previously used your knowledge and judgement to help your business stakeholders assess and mitigate (or accept) any employee relations risks posed to their business, and are not afraid to challenge your stakeholders and escalate where necessary in order to manage risk. You will be used to working with a case management system, with high attention to detail on your cases to ensure accurate records are kept and key documents are appropriately stored. You'll have project and/or change management experience, and a continuous improvement mindset. You'll enjoy building trusted relationships across teams and identifying ways that the AR Team can add further value within the company. You'll be proactive in keeping your own knowledge up to date (e.g. employee relations technical knowledge and external best practice),through attendance at employment law briefings and wider external reading. You have excellent attention to detail and pride yourself on delivering high levels of service at all times. You'll understand the importance of high quality stakeholder management and demonstrate this in your interactions with others. You'll have excellent verbal and written communications skills. Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to . Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. We are guided by our shared values, and we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Manager, Supply Chain & Operations Location: London Other locations: Primary Location Only Date: Oct 14, 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager, Supply Chain and Operations, UK It is difficult to recall when supply chain and operations has been more at the forefront of organisations' strategic priorities, working collaboratively with some of the world's leading organisations as supply chains are recalibrated to address unprecedented global uncertainty, volatility and risk. Be it in the public sector as governments build new supply chains to respond to the changing needs of citizens, or in the private sector as national and international markets face unparalleled disruption. The opportunity Take your career to the next level and join a high performing and inclusive team, working collaboratively with some of the most significant organisations in the world as they seek to optimise and transform their supply chain, operations, net zero and commercial and procurement operations. Leverage and expand your experience in innovation to be at the forefront of shaping leading practices. Develop and impart your experience on those you work with to help create the next generation of leaders. Develop your leadership and management ability as you work in cross-functional teams across our Consulting, People and Technology practices. Deepen your technical and sector knowledge by working alongside our clients in project teams. Work with cutting-edge technologies such as Robotic Process Automation, Artificial Intelligence, Internet Of Things (IOT) and Block Chain; and other leading technologies. We value curious thinkers who have the courage to lead, great communicators who don't take themselves too seriously, flexible collaborators who build relationships based on doing the right thing, and innovative problem-solvers who use their experience to ultimately find a better way. Your key responsibilities Our clients place considerable trust in us and our advice, and people who are passionate about going above and beyond to improve our working world, unifies us as a team. This is crucial in enabling us to consistently deliver or exceed on our commitments. As a Senior Manager, you'll balance internal and external responsibilities, comprising client, business development support, operational, team and personal development. Focus on our clients Build, maintain and strengthen relationships and be a trusted advisor in at least one area of supply chain i.e., operations, planning, procurement, manufacturing etc Be adept at problem-solving with clients and project teams, leveraging your skills to help manage projects to completion Develop experience and relationships across several clients over time, often as part of a team from different parts of EY's world, whilst being able to maintain focus on current project delivery Develop our business Contribute to the development of proposals to showcase some of our leading practices Engage the market with thought leadership and public profile, and contribute to enhancing our methodologies Work across our internal sector and account field of play teams to develop your network, bringing our expertise to bear Drive operational excellence Support successful delivery of projects and workstreams as forecast to time and budget Help ensure the quality of our delivery exceeds client expectations by effectively managing activities and deliverables within your remit Develop our people Manage and nurture those who work with you and undertake career counselling responsibilities Increasingly become an inclusive leader capable of forming diverse high performing teams that are enjoyable to be part of and help our consultant and client teams to develop and realise their potential Your experience Senior Managers must have practical experience from a Big 4 or Consultancy where you have developed your technical and management experience. Your experience will be valued across several sectors in a Big 4 or Consultancy background, with a key focus on Consumer Products & Retail, Energy & Resources, Manufacturing, Health & Life Sciences, and Telecommunication, Media & Entertainment. Our Senior Managers are required to possess good experience in at least one of the technical skills below and some experience across one or multiple others: Supply Chain Transformation End to end supply chain transformation, experience working on multiple transformation projects with considerable scope and scale. Demonstrable knowledge of working as part of the transformation including the design, setup and delivery including people, process and technological change. Digital Supply Chain / Supply Chain Technology Applying and implementing Supply Chain Technology, such as planning, manufacturing and procurement systems. Including next-generation supply chain technologies such as Robotic Process Automation, cognitive automation and AI. Supply Chain Planning Functional experience i.e. demand and supply planning, sales & operations planning, segmentation strategy, inventory optimisation and/or production scheduling. And technology experience, either from a Business Integrator, Systems Integrator or Industry role covering one or more of OMP, Kinaxis, o9, Aera, SAP IBP, Blue Yonder, and SAP S/4 HANA. Commercial & Procurement Strategic, operational or transactional procurement across the purchasing lifecycle. This includes procurement strategy, operating model, category management, strategic sourcing, contract management or the deployment of procurement technology and analytics. Specific focus areas are: managing complex end to end procurements; driving cost out of organisation's third party spend and conducting contract audits; and leveraging enterprise-level technology to standardise, automate and digitise various aspects of supply chain. Experience in deploying SAP Ariba is also being sought. Operating Model Transformation E2E operating model experience covering Op Model strategy and vision, design, transformation and implementation. Whether from an external consulting perspective or within an industry role. Supply Chain Strategy Operating Model design, segmentation strategy and inventory optimisation. Understanding the issues across the end-to-end supply chain, and potential solutions to improve performance. Qualifications Many of our Managers have professional body membership or qualifications e.g. Chartered Institute of Purchasing and Supply (CIPS), or International Association of Commercial & Contract Management (IACCM) or equivalent, but if you feel that you have skills which you believe would be additive to our team, please apply. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness.The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected . click apply for full job details

As a Project Support Officer within our ranks, you will play a pivotal role in reshaping the landscape of the gas sector while advancing your own professional journey. Responsibilities Responsible for the compilation, logging, sending and receiving of all incoming and outgoing project documentation, including data books, design packs, change control requests, BOMs, variation quotations, resource requests etc. Perform project related administrative tasks such as photocopying, binding, filing and other ad-hoc tasks to support the Project Manager and Project Engineer. Raising procurement requests in line with project plans, BOM updates and updates to material delivery dates when instructed by the Procurement department. Participate in project update meetings and minute taking when required. Coordination of subcontractors, site welfare, 3rd parties and design approvers and appraisers etc. to ensure purchase orders are in place and up to date delivery/completion dates are communicated to all stakeholders. Coordinate project update meetings including booking of meeting rooms and issuing invites to participants. Requirements Good verbal and written communication skills. Previous Administration related experience in an office environment. Desire to Progress. Ability to prioritise workload and set deadlines. Good working knowledge of the MS Suite of applications. (Such as Outlook, Excel and Word). Ability to work within given deadlines as part of a team or individually. Development Opportunities and Career Progression Tailored developmental plans to elevate your technical competencies and deepen your grasp of industry. Cross disciplinary training to broaden your perspective across various facets of the gas industry. Full support for pursuing pertinent certification and support to pursue further education on sustainability. Pay The salary banding for this role is up to £27,000 and is based on an applicant's Skills, Training and Competence. Attractive benefits package including: 25 annual leave per year plus bank and public holidays and an additional day off on your Birthday. Increase in annual leave entitlement based on length of service. Option to buy 3 additional days annual. Enhanced Maternity & Paternity pay after 2 years of service. Death in Service. Employer Pensions contribution. Access to vocational rehabilitation. Employee assistance programme. Free eye test and money off glasses. Long service vouchers and additional holidays. Option to join Sports social club for £4 a month which allows you to attend events at reduced cost or for free. Why choose us? Competitive remuneration package bolstered by comprehensive benefits. Collaborative and vibrant workspace that thrives on ingenuity and creative problem solving. Chance to contribute directly to groundbreaking endeavours that are redefining the trajectory of the gas sector. Transparent pathways for advancing your career within a forward marching industry. Strong emphasis on work life equilibrium and the holistic well being of every team. The people make the place! We believe in ensuring all our staff enjoy coming to work. Enabling and fostering a work environment where individuals find joy and fulfilment in their roles is a paramount priority to Orbital. Are you ready for Net Zero? If you are fuelled by the prospect of taking on transformative challenges, propelling innovation, and propelling the net zero vision in the gas industry, we're eager to learn more about you. Join us in reshaping the destiny of the gas sector on its journey to net zero! Equal opportunity employer. We actively encourage applications from individuals of all backgrounds and experiences. Our Values at nZero Safety first, Success, Sustainability, Service, and Strength. We're looking for people who want to work in a culture that fosters these as business essentials. "We're innovating today for a sustainable tomorrow. Join us in shaping the future of energy." -Matt Allen, MD Helix Business Park, Newbridge Road, Ellesmere Port, CH65 4LR nZero Group, now part of Bilfinger UK Limited

Continuous Improvement Lead Department: Operations Employment Type: Full Time Location: London Reporting To: Performance and Optimisation Manager Compensation: £45,000 - £50,000 / year Description We're Pod - one of the UK's leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future. At Pod, we're on a mission to make living with an electric vehicle easy and accessible for everyone. As we continue to scale, we're expanding our Performance and Optimisation Team. We're looking for a Continuous Improvement Lead to drive operational excellence across our growing EV charging business. In this role, you'll analyse processes, implement Lean and Six Sigma methodologies, and lead projects that enhance efficiency, quality, and customer outcomes. If you're passionate about data-driven decision-making, process optimisation, and fostering a culture of innovation, this is your chance to make a real impact as we scale. We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we're leading the way into a smarter energy future. Now part of the EDF Family, a global leader in low carbon energy, we're giving people and communities the power to move confidently through electrification. We're proud to be the trusted charging partner for leading automotive brands like Mercedes, Jaguar Land Rover, BMW, and Kia; home builders Barratt and Bellway; and retail giants including Tesco. Our smart charging solutions don't just support EV drivers - they help balance the grid, lower costs, and make clean energy accessible to everyone. What you'll do Process Analysis & Optimisation - Analyse workflows, identify bottlenecks, and implement improvements to enhance efficiency and reduce waste Lean & Six Sigma Application - Apply Lean, Six Sigma, and other methodologies to optimise operational processes and drive excellence Data-Driven Insights - Work with analysts to interpret data, conduct root cause analysis, and present actionable recommendations to leadership Project Leadership - Lead and deliver improvement projects, ensuring timely execution, alignment with business objectives, and measurable impact Performance Monitoring - Track KPIs and performance metrics to measure success and sustain improvements over time Culture of Innovation - Champion continuous improvement by providing training, fostering collaboration, and embedding a proactive approach to change Plug in your Skills: What you'll bring to the role: Minimum 5 years' experience in a continuous improvement or process improvement role Strong knowledge of Lean, Six Sigma, and process optimisation principles Proven ability to manage multiple projects simultaneously Analytical mindset with experience in data interpretation and decision making Excellent communication and interpersonal skills, able to influence at all levels Proficiency with project management tools and data analysis platforms (Excel, Power BI, etc.) Strong problem solving skills and practical approach to solutions Experience in operations or service industry environments preferred. Bonus Skills: Experience in EV, energy, or technology sectors Familiarity with automation tools and digital transformation initiatives Our Ways of Working We're all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8 12 days per month. To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB). Perks that spark joy Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform Pod Charger Flexible hybrid working model Work abroad for up to 20 days per year Family & friend discount scheme 25 days holiday (plus Bank Holidays) Very generous parental and family leave Pension scheme with a 4.5% matched contribution Eyecare scheme Life insurance covering up to 4x your annual salary Virtual GP provided by HealthHero Employee Assistance Program Free Mortgage Advice Discounted Gym Memberships Cycle2Work Scheme Important Information You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.

At DCS Group, we're the UK's leading Distributor, Manufacturer and Exporter of Health, Beauty, Household and Grocery products, proudly partnering with global power brands such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson, Whitworths and Danone. We're now seeking a Customer Success Manager - Manufacturing to drive profitable growth, strengthen customer partnerships, and lead end-to-end commercial delivery across our manufacturing division. Reporting to the Channel Lead - Manufacturing, you'll play a pivotal role in securing new opportunities, elevating customer satisfaction, and supporting the successful delivery of innovative, market-leading products. What You'll Do Own commercial delivery across your customer portfolio, achieving agreed revenue and margin targets. Create, manage, and submit accurate commercial proposals and tender responses, working collaboratively with Commercial Finance. Assess customer product briefs for commercial feasibility and launch viability. Provide high level technical and product support to customers. Identify and target key customer contacts, building strong multi stakeholder relationships. Strengthen customer retention by building long term value and exit barriers. Maximise profitability through effective demand qualification, forecasting, and timescale management. Identify, qualify and convert new business and network opportunities. Build strong industry relationships to secure new client wins. Deliver collaborative end to end project management with internal and external teams. Pitch trend led, data driven product innovations to strategic partners. Conduct category reviews, market monitoring and trend analysis to support growth. What We're Looking For Proven experience in new business development and customer management. Strong commercial acumen with the ability to understand and act on customer needs. Excellent communication, relationship building and influencing skills. Technical understanding of manufacturing and production processes. Ability to interpret and present data with confidence. Strong Personal Care category understanding (desired). Ability to problem solve, identify challenges and propose effective solutions. Degree level education or equivalent experience in Manufacturing / Project Management. Why Join DCS Group? At DCS, we're proud of our dynamic, fast paced, and people first culture. You'll join a collaborative team in a business that invests in development, encourages innovation and supports long term career progression. We offer a great range of benefits including: Life Cover Pension Medical Cash Plan Cycle to Work Scheme Staff shop Join us and help shape the future of manufacturing excellence at DCS Group.

Help shape the roofs on some of the UKs most exciting projects. Our client is a global leader in lightweight roofing systems, trusted for innovation, performance, and sustainability. With a strong UK presence and ambitious growth plans, theyre now looking for a Specification Sales Manager to take ownership of specification success across the country click apply for full job details