VitalSource , is hiring a Customer Success Manager to contribute to our International Customer Success - supporting Institutions and Resellers team located in Milton Keynes, United Kingdom. This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Step into a high-impact role with the Customer Success team, where you won't just support customers - you'll shape their success. As a trusted advisor and strategic partner, you'll drive satisfaction, retention, and growth by deeply understanding customer goals and helping them unlock the full value of our solutions. We're looking for a dynamic Customer Success Manager who excels at building lasting relationships, leading seamless onboarding experiences, and turning engagement into long-term impact. If you're energized by creating measurable success and making a difference for every customer you serve, this is your opportunity to lead from the front. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross-functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross-selling using tools such as Qlik, Looker, and Metabase. Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer-specific business knowledge. Solution-Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications: 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Preferred Skills: Proficiency in ChurnZero, Salesforce, Qlik, Looker, Metabase, and Microsoft Office Suite. Ability to analyze financial and performance metrics. What We Offer: Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes. Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education. Who We Are: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish
Mar 13, 2026
Full time
VitalSource , is hiring a Customer Success Manager to contribute to our International Customer Success - supporting Institutions and Resellers team located in Milton Keynes, United Kingdom. This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Step into a high-impact role with the Customer Success team, where you won't just support customers - you'll shape their success. As a trusted advisor and strategic partner, you'll drive satisfaction, retention, and growth by deeply understanding customer goals and helping them unlock the full value of our solutions. We're looking for a dynamic Customer Success Manager who excels at building lasting relationships, leading seamless onboarding experiences, and turning engagement into long-term impact. If you're energized by creating measurable success and making a difference for every customer you serve, this is your opportunity to lead from the front. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross-functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross-selling using tools such as Qlik, Looker, and Metabase. Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer-specific business knowledge. Solution-Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications: 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Preferred Skills: Proficiency in ChurnZero, Salesforce, Qlik, Looker, Metabase, and Microsoft Office Suite. Ability to analyze financial and performance metrics. What We Offer: Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes. Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education. Who We Are: VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish
About The Role Working Hours: 35 Hours per week Contract Type: Full Time, Permanent Closing Date: 31 March 2026 Closing time: 11.59pm Interview Method: In Person (Face to Face) Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Qualification - Must hold a Degree in Planning Manchester is one of the world's greatest cities. A city with a reputation for innovation. A reputation for creativity. A thriving regional economy and a proud sense of identity. We are a city with a rich history, a vibrant present day, and much to look forward to in the future. This is an opportunity to play a key role in shaping this dynamic modern city. The role is within the Central Development Management Team of the Manchester Planning Service - a high profile, frontline service within the City Council. We are looking for a talented, ambitious town planner, who is committed to Manchester, and its vision, in order to realise outcomes for our residents, businesses and visitors. The Central Team is responsible for the implementation of the Council's planning policies for the ongoing physical regeneration of the City Centre. We have a number of nationally significant development areas including Corridor Manchester, First Street, Great Jackson Street and Piccadilly East as part of meeting our housing and economic growth objectives. The team is also responsible for managing the growth of the City Centre into a number of strategically important regeneration areas, including Victoria North, Strangeways, Ancoats and New Islington, Holt Town and the Etihad Campus, in order to create great places that bring people and communities together, attract investment and ensure that Manchester continues to thrive. To discuss the role, please contact Jennifer Atkinson (Principal Planning Manager) on or . About the Candidate Candidates would help ensure that new developments are in line with Council priorities, ensuring the highest standard of design together with meeting Manchester's ambitious target of being a Zero Carbon City by 2038. Working closely with the Planning Service's Urban Design, Heritage and Sustainability Team, the role would also require knowledge and understanding of historic buildings, other designated assets and climate objectives, together with relevant legislation, to ensure the City's growth responds positively to the historic environment and climate change objectives. The role would be office based in the Town Hall Extension in the centre of Manchester with candidates expected to undertake site visits, where initiative and professional judgement would need to be demonstrated in order to make sound planning decisions. Extensive engagement with elected members, residents, businesses and other stakeholders including heritage organisations would be a key requirement of the role in order to provide high levels of performance, customer service and deliver high quality development proposals in Manchester. There would also be close liaison with other council services to support corporate objectives and Council projects and initiatives. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the following criteria: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that is eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for. As a guide, these checks may include: Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. . click apply for full job details
Mar 10, 2026
Full time
About The Role Working Hours: 35 Hours per week Contract Type: Full Time, Permanent Closing Date: 31 March 2026 Closing time: 11.59pm Interview Method: In Person (Face to Face) Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Qualification - Must hold a Degree in Planning Manchester is one of the world's greatest cities. A city with a reputation for innovation. A reputation for creativity. A thriving regional economy and a proud sense of identity. We are a city with a rich history, a vibrant present day, and much to look forward to in the future. This is an opportunity to play a key role in shaping this dynamic modern city. The role is within the Central Development Management Team of the Manchester Planning Service - a high profile, frontline service within the City Council. We are looking for a talented, ambitious town planner, who is committed to Manchester, and its vision, in order to realise outcomes for our residents, businesses and visitors. The Central Team is responsible for the implementation of the Council's planning policies for the ongoing physical regeneration of the City Centre. We have a number of nationally significant development areas including Corridor Manchester, First Street, Great Jackson Street and Piccadilly East as part of meeting our housing and economic growth objectives. The team is also responsible for managing the growth of the City Centre into a number of strategically important regeneration areas, including Victoria North, Strangeways, Ancoats and New Islington, Holt Town and the Etihad Campus, in order to create great places that bring people and communities together, attract investment and ensure that Manchester continues to thrive. To discuss the role, please contact Jennifer Atkinson (Principal Planning Manager) on or . About the Candidate Candidates would help ensure that new developments are in line with Council priorities, ensuring the highest standard of design together with meeting Manchester's ambitious target of being a Zero Carbon City by 2038. Working closely with the Planning Service's Urban Design, Heritage and Sustainability Team, the role would also require knowledge and understanding of historic buildings, other designated assets and climate objectives, together with relevant legislation, to ensure the City's growth responds positively to the historic environment and climate change objectives. The role would be office based in the Town Hall Extension in the centre of Manchester with candidates expected to undertake site visits, where initiative and professional judgement would need to be demonstrated in order to make sound planning decisions. Extensive engagement with elected members, residents, businesses and other stakeholders including heritage organisations would be a key requirement of the role in order to provide high levels of performance, customer service and deliver high quality development proposals in Manchester. There would also be close liaison with other council services to support corporate objectives and Council projects and initiatives. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three times your salary as a lump sum. Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave - Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the following criteria: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability friendly. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role that is eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for. As a guide, these checks may include: Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. References: We'll require references from your current and previous employer(s). Proof of Qualifications: Evidence of qualifications relevant to the role will be required. Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. . click apply for full job details
6 month contract - Inside IR35 Investment Banking 50% London office travel required Core accountabilities of role Business analysis Map existing workflows and systems for operational processes, including account maintenance lifecycle, cheque processing and general ledger reconciliations, in order to analyse and synthesize semi-complex activities. Gather operational requirements by liaising with cross-functional stakeholders. Perform reviews of regulatory requirement documentation in alignment with Legal & Compliancealongside operational SMEs. Project coordination Translate the findings from each investigation into clear, actionable change and/or improvement proposals - including benefits, risk assessments, and high-level implementation plans. Develop simple project plans (timelines, owners, deliverables) for initiatives. Maintain the plan against progress, raising issues or risks early to the relevant escalation point. Coordinate workstreams across Front Office, Operations, IT, Finance, Risk, Legal and Compliance, ensuring every stakeholder understands their role and the agreed timeline.Governance, reporting & communication Prepare and circulate governance packs, meeting minutes and action tracking logs for the Local Operations and CEP governance forums. Produce regular status reports for senior management, highlighting progress, emerging issues and any decisions required. Create concise, well-structured PowerPoint decks and written documents tailored to different audiences (executives, line managers, technical teams). AI & innovation support Review the current use of large language model tools within the Local Operations function, capture ideas for future AI enabled improvements and feed those into the broader transformation pipeline.Budget & cost allocation support Assist the Business Manager with the administration of the team's budget, ensuring spend is captured accurately and cost allocation reporting is up to date.Ad-hoc coordination Step in to coordinate cross departmental tasks or temporary initiatives as required, providing flexible organisational support to keep the wider team moving forward. Knowledge, Skills and Experience Operational banking knowledge - Understanding of banking processes (account opening, cheque handling, reconciliations) and the ability to map those processes against control requirements. Stakeholder liaison - proven experience engaging diverse internal teams (front office, operations, IT, finance, risk, legal) to gather detailed information, negotiate ownership and drive consensus. Regulatory insight - ability to read, interpret and translate regulatory texts (e.g., FSCS, PSD2, UKpayments rules) and translate these into practical operational controls. Project management capability - experience planning, tracking, and reporting on small to medium sizeprojects and change initiatives; familiarity with PM approaches is a plus. Analytical & problem-solving mindset - comfort working with semi complex situations, synthesising data from many sources and proposing pragmatic, improvement focused solutions, familiarity with process improvement methodology, e.g. lean six sigma, is an advantage. Communication excellence - strong written and verbal skills; ability to produce clear documentation and compelling presentations for senior audiences. Organisational agility - comfortable juggling several assignments at once, adapting quickly to shifting priorities and deadlines. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 07, 2026
Contractor
6 month contract - Inside IR35 Investment Banking 50% London office travel required Core accountabilities of role Business analysis Map existing workflows and systems for operational processes, including account maintenance lifecycle, cheque processing and general ledger reconciliations, in order to analyse and synthesize semi-complex activities. Gather operational requirements by liaising with cross-functional stakeholders. Perform reviews of regulatory requirement documentation in alignment with Legal & Compliancealongside operational SMEs. Project coordination Translate the findings from each investigation into clear, actionable change and/or improvement proposals - including benefits, risk assessments, and high-level implementation plans. Develop simple project plans (timelines, owners, deliverables) for initiatives. Maintain the plan against progress, raising issues or risks early to the relevant escalation point. Coordinate workstreams across Front Office, Operations, IT, Finance, Risk, Legal and Compliance, ensuring every stakeholder understands their role and the agreed timeline.Governance, reporting & communication Prepare and circulate governance packs, meeting minutes and action tracking logs for the Local Operations and CEP governance forums. Produce regular status reports for senior management, highlighting progress, emerging issues and any decisions required. Create concise, well-structured PowerPoint decks and written documents tailored to different audiences (executives, line managers, technical teams). AI & innovation support Review the current use of large language model tools within the Local Operations function, capture ideas for future AI enabled improvements and feed those into the broader transformation pipeline.Budget & cost allocation support Assist the Business Manager with the administration of the team's budget, ensuring spend is captured accurately and cost allocation reporting is up to date.Ad-hoc coordination Step in to coordinate cross departmental tasks or temporary initiatives as required, providing flexible organisational support to keep the wider team moving forward. Knowledge, Skills and Experience Operational banking knowledge - Understanding of banking processes (account opening, cheque handling, reconciliations) and the ability to map those processes against control requirements. Stakeholder liaison - proven experience engaging diverse internal teams (front office, operations, IT, finance, risk, legal) to gather detailed information, negotiate ownership and drive consensus. Regulatory insight - ability to read, interpret and translate regulatory texts (e.g., FSCS, PSD2, UKpayments rules) and translate these into practical operational controls. Project management capability - experience planning, tracking, and reporting on small to medium sizeprojects and change initiatives; familiarity with PM approaches is a plus. Analytical & problem-solving mindset - comfort working with semi complex situations, synthesising data from many sources and proposing pragmatic, improvement focused solutions, familiarity with process improvement methodology, e.g. lean six sigma, is an advantage. Communication excellence - strong written and verbal skills; ability to produce clear documentation and compelling presentations for senior audiences. Organisational agility - comfortable juggling several assignments at once, adapting quickly to shifting priorities and deadlines. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Project Controls Engineer Consultant to Associate Director level Warrington, England with travel one week per month to North Scotland Permanent Full time with flexible core hours About this opportunity Gleeds is a leading global property and construction consultancy. Independent since 1875, we are proud to deliver award-winning projects around the world. We are a Great Place to Workcertifiedemployer, with our people at the heart of everything we do. Climate change and Sustainability is at the top of our agenda, we have been established within the energy sector for the past 40 years and have achieved significant growth in the past years as we contribute to a sector that will have trillions of pounds of investment over the next decade. Our teams are at the forefront of the change, managing life changing projects in Solar, Hydrogen, Nuclear, Renewables and Defence, and we want you to be part of that too. At Gleeds, our projects take us across the globe, giving you opportunities to travel or to remain at the office base you choose. Gleeds Energy Project Controls team has grown tremendously over the past 12 months, and we are looking to further grow by recruiting a Project Controls Engineer. In this role you will play a critical part in the support and delivery of major, complex projects, particularly within the nuclear decommissioning sector. Your day to day could look like: Maintain and monitor the cost control account Report on performance using Earned Value analysis Develop and implement accurate technical cost capture methodology SAP analysis and collation of cost data Establish project budgets from estimates, track committed costs and forecast cost to completion Evaluation Change control and the impact on Projects Collaborating with Project Managers and stakeholders to provide cost-related insights and recommendations Support the assurance of cost reporting Production of performance packs for Senior Management Trend analysis, KPI and milestone reporting Utilise different and appropriate cost techniques in development of benchmarking, audit or independent analysis. Provide knowledgeable input into the cost process, guidance and development/coaching of wider cost community. Understand other project controls elements such as planning, earned value, progress measurement, change control pre- and post-contract However, in the consultancy world, no two days are the same! We are a flexible team that support each other's projects as well as getting in involved with wider business activities and we believe that variety is key to your development. Who we're looking for: Ideally be HNC, HND or Degree qualified in a Quantity Surveying / Cost Management, Construction Law, or similar / relevant discipline, or in some case applicants with an alternative background (e.g.: Engineering) may be considered Must have experience within the Construction environment or engineering discipline and relevant experience within Cost Management, experience in the Nuclear / Civil engineering / Engineering (Including Service contracting) sector is essential Excellent communication skills both written and verbal, as well as a methodical way of thinking with excellent problem solving skills SAP and CEMAR experience Experience operating forms of contract, including NEC3 and NEC4 Professional qualifications and/or membership of the APM, AcostE or other relevant Chartered Institute are desired, and will be supported if not already obtained What we can offer you Clear opportunities to develop and grow your career through training and further qualifications Fantastic networking opportunities to grow your personal brand and expand your understanding of the industry Generous holiday allowance plus the option to purchase additional days through the holiday purchase scheme. Highly competitive salary and the opportunity to increase this through continuous reviews Employee Assistance Programme to ensure your health and personal well-being comes first Flexible working arrangements to ensure you have a healthy work-life balance Volunteering opportunities to engage with your local community or charitable organisations Unparalleled support from central teams and a company that is recognised as a gold standard investor in people About us Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.
Feb 27, 2026
Full time
Project Controls Engineer Consultant to Associate Director level Warrington, England with travel one week per month to North Scotland Permanent Full time with flexible core hours About this opportunity Gleeds is a leading global property and construction consultancy. Independent since 1875, we are proud to deliver award-winning projects around the world. We are a Great Place to Workcertifiedemployer, with our people at the heart of everything we do. Climate change and Sustainability is at the top of our agenda, we have been established within the energy sector for the past 40 years and have achieved significant growth in the past years as we contribute to a sector that will have trillions of pounds of investment over the next decade. Our teams are at the forefront of the change, managing life changing projects in Solar, Hydrogen, Nuclear, Renewables and Defence, and we want you to be part of that too. At Gleeds, our projects take us across the globe, giving you opportunities to travel or to remain at the office base you choose. Gleeds Energy Project Controls team has grown tremendously over the past 12 months, and we are looking to further grow by recruiting a Project Controls Engineer. In this role you will play a critical part in the support and delivery of major, complex projects, particularly within the nuclear decommissioning sector. Your day to day could look like: Maintain and monitor the cost control account Report on performance using Earned Value analysis Develop and implement accurate technical cost capture methodology SAP analysis and collation of cost data Establish project budgets from estimates, track committed costs and forecast cost to completion Evaluation Change control and the impact on Projects Collaborating with Project Managers and stakeholders to provide cost-related insights and recommendations Support the assurance of cost reporting Production of performance packs for Senior Management Trend analysis, KPI and milestone reporting Utilise different and appropriate cost techniques in development of benchmarking, audit or independent analysis. Provide knowledgeable input into the cost process, guidance and development/coaching of wider cost community. Understand other project controls elements such as planning, earned value, progress measurement, change control pre- and post-contract However, in the consultancy world, no two days are the same! We are a flexible team that support each other's projects as well as getting in involved with wider business activities and we believe that variety is key to your development. Who we're looking for: Ideally be HNC, HND or Degree qualified in a Quantity Surveying / Cost Management, Construction Law, or similar / relevant discipline, or in some case applicants with an alternative background (e.g.: Engineering) may be considered Must have experience within the Construction environment or engineering discipline and relevant experience within Cost Management, experience in the Nuclear / Civil engineering / Engineering (Including Service contracting) sector is essential Excellent communication skills both written and verbal, as well as a methodical way of thinking with excellent problem solving skills SAP and CEMAR experience Experience operating forms of contract, including NEC3 and NEC4 Professional qualifications and/or membership of the APM, AcostE or other relevant Chartered Institute are desired, and will be supported if not already obtained What we can offer you Clear opportunities to develop and grow your career through training and further qualifications Fantastic networking opportunities to grow your personal brand and expand your understanding of the industry Generous holiday allowance plus the option to purchase additional days through the holiday purchase scheme. Highly competitive salary and the opportunity to increase this through continuous reviews Employee Assistance Programme to ensure your health and personal well-being comes first Flexible working arrangements to ensure you have a healthy work-life balance Volunteering opportunities to engage with your local community or charitable organisations Unparalleled support from central teams and a company that is recognised as a gold standard investor in people About us Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.
Internal Job Title: Facilities Manager Business: Lucy Group Ltd Location: Oxford Job Reference No: 4451 Job Purpose: To manage the facilities and procurement activities of the Lucy Group Head Office, Lucy Real Estate offices and outlying Lucy Group Business Offices (as directed) in accordance with business goals and relevant legal requirements. Business Overview: Lucy Group is an international group that makes the built environment sustainable. Our electric businesses advance the transition to a carbon-free world with infrastructure that enables renewable energy and smart cities. Our real estate businesses support sustainable living through responsible property development and investment. Job Dimensions: This role will report into the Group Head of Health, Safety and Sustainability. The role will be entirely office based. The role will have a small team, including a front of house coordinator and an office coordinator and will work with the Executive Directors, their assistants and core group functions. The role requires the holder to communicate adeptly with key stakeholders. The role holder will be a highly motivated individual with a proactive approach, they will have proven experience in facilities and asset management in a relevant commercial environment, a working knowledge of health and safety matters, and demonstrable experience of procurement of goods and services in a HQ environment. Excellent customer service and communications skills are essential. Key Accountabilities: These will include: Plan, manage and oversee all works of all contractors, staff, and other parties to ensure the quality of delivery, that the works are within the agreed scope and value for money, and that relevant contracts are in place to meet agreed deadlines Ability to prepare an annual business plan and budget for the facilities portfolio and to undertake regular project reviews to ensure accountability for the budget as well as progress of the works and projects H&S Inductions and workspace assessments Responsible for procuring defined goods and services for the portfolio Managing refurbishments relocations or renovations as they arise in the portfolio and being available for advice to other business units on similar projects Will champion and drive through the implementation of the group purchasing policy across the core group functions Supervise multi-disciplinary teams of staff, including cleaning/maintenance and ensure the highest standard of front of house and building housekeeping is maintained throughout the HQ building Leading commercial tender and review processes, negotiating financial terms/service levels and appointment of all facilities contracts. Identifying new components and obsolescence with the suppliers Managing contract reviews and terminating arrangements Lifecycle planning of assets and facilities asset management - create a framework for how to operate, maintain, renew, and retire high-value assets Undertake regular site inspection as agreed with management, monitor the state of repair, complete inspection reports, and action any necessary works on approval of management Ensure that all contractors and staff follow agreed protocols/ procedures relating to works being carried out and approvals sought as directed Dealing with all queries expediently and professionally including arranging and attending periodic staff meetings, actioning subsequent minutes and works Develop and promote good working relationships with all office staff and other key stakeholders Use performance management techniques to monitor and demonstrate achievement of agreed service levels/ conduct and lead to improvement Identify deficiencies of work/service and report to management Implement improvements to service delivered by contractors, staff, and other parties Manage and lead change to ensure minimum disruption to core activities Prepare documents for tender for contractors and calculate and compare costs for required goods or services to achieve maximum value for money Direct, coordinate and plan essential services such as reception, security, maintenance, mail, stationery, car parking, EV charging, health & safety, archiving, cleaning, catering, telephones, waste disposal, and recycling Compiling weekly updates to the Group Head of Health, Safety and Sustainability Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences Ensure full compliance with all current and impending Health and Safety legislation, including the full implementation of annual Health and Safety Risk Assessment Reports and Fire Risk Assessments. The facilities support and front of house team also perform reception and defined office-based administration activities. These activities will be managed by the Executive Assistant to the Executive Director & Company Secretary on a matrix management basis with this role. Qualifications, Experience & Skills: Essential: Must have had management responsibility for multi-site building and facilities management of commercial buildings in previous roles, including asset management and procurement IOSH/NEBOSH qualified with knowledge of Health and Safety legislation as applied to managed commercial property At least 10 years' experience in facilities management and supplier selection, qualification, evaluation, contract and price negotiations Excellent organisational and people management skills, time management, ability to prioritise and organise own workload and able to work to deadlines Energetic and natural completer with "can do" approach Attention to detail Good working knowledge of Microsoft Office/Excel, Teams and Word Technical understanding of how a building works from a M&E point of view Ability to manage contractors and staff Ability to communicate well with key stakeholders and manage expectations appropriately Collaborative team worker who has an ability to work under matrix management principles Desirable: A training qualification from IWFM Membership of CIPS or a willingness to work towards and obtain a minimum of level 5 Advanced Diploma in Procurement and Supply certification Prince2 or Agile qualifications in project management About Us: Lucy Group Ltd is the parent company of all Lucy Group companies. The Group is on a mission to improve people's lives with intelligent power, smart lighting and sustainable homes. Since its origins in Oxford, UK, over 200 years ago, the group has grown and diversified. Through various businesses, today we employ around 1800 people worldwide across five continents and has a turnover exceeding £400m.
Feb 23, 2026
Full time
Internal Job Title: Facilities Manager Business: Lucy Group Ltd Location: Oxford Job Reference No: 4451 Job Purpose: To manage the facilities and procurement activities of the Lucy Group Head Office, Lucy Real Estate offices and outlying Lucy Group Business Offices (as directed) in accordance with business goals and relevant legal requirements. Business Overview: Lucy Group is an international group that makes the built environment sustainable. Our electric businesses advance the transition to a carbon-free world with infrastructure that enables renewable energy and smart cities. Our real estate businesses support sustainable living through responsible property development and investment. Job Dimensions: This role will report into the Group Head of Health, Safety and Sustainability. The role will be entirely office based. The role will have a small team, including a front of house coordinator and an office coordinator and will work with the Executive Directors, their assistants and core group functions. The role requires the holder to communicate adeptly with key stakeholders. The role holder will be a highly motivated individual with a proactive approach, they will have proven experience in facilities and asset management in a relevant commercial environment, a working knowledge of health and safety matters, and demonstrable experience of procurement of goods and services in a HQ environment. Excellent customer service and communications skills are essential. Key Accountabilities: These will include: Plan, manage and oversee all works of all contractors, staff, and other parties to ensure the quality of delivery, that the works are within the agreed scope and value for money, and that relevant contracts are in place to meet agreed deadlines Ability to prepare an annual business plan and budget for the facilities portfolio and to undertake regular project reviews to ensure accountability for the budget as well as progress of the works and projects H&S Inductions and workspace assessments Responsible for procuring defined goods and services for the portfolio Managing refurbishments relocations or renovations as they arise in the portfolio and being available for advice to other business units on similar projects Will champion and drive through the implementation of the group purchasing policy across the core group functions Supervise multi-disciplinary teams of staff, including cleaning/maintenance and ensure the highest standard of front of house and building housekeeping is maintained throughout the HQ building Leading commercial tender and review processes, negotiating financial terms/service levels and appointment of all facilities contracts. Identifying new components and obsolescence with the suppliers Managing contract reviews and terminating arrangements Lifecycle planning of assets and facilities asset management - create a framework for how to operate, maintain, renew, and retire high-value assets Undertake regular site inspection as agreed with management, monitor the state of repair, complete inspection reports, and action any necessary works on approval of management Ensure that all contractors and staff follow agreed protocols/ procedures relating to works being carried out and approvals sought as directed Dealing with all queries expediently and professionally including arranging and attending periodic staff meetings, actioning subsequent minutes and works Develop and promote good working relationships with all office staff and other key stakeholders Use performance management techniques to monitor and demonstrate achievement of agreed service levels/ conduct and lead to improvement Identify deficiencies of work/service and report to management Implement improvements to service delivered by contractors, staff, and other parties Manage and lead change to ensure minimum disruption to core activities Prepare documents for tender for contractors and calculate and compare costs for required goods or services to achieve maximum value for money Direct, coordinate and plan essential services such as reception, security, maintenance, mail, stationery, car parking, EV charging, health & safety, archiving, cleaning, catering, telephones, waste disposal, and recycling Compiling weekly updates to the Group Head of Health, Safety and Sustainability Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences Ensure full compliance with all current and impending Health and Safety legislation, including the full implementation of annual Health and Safety Risk Assessment Reports and Fire Risk Assessments. The facilities support and front of house team also perform reception and defined office-based administration activities. These activities will be managed by the Executive Assistant to the Executive Director & Company Secretary on a matrix management basis with this role. Qualifications, Experience & Skills: Essential: Must have had management responsibility for multi-site building and facilities management of commercial buildings in previous roles, including asset management and procurement IOSH/NEBOSH qualified with knowledge of Health and Safety legislation as applied to managed commercial property At least 10 years' experience in facilities management and supplier selection, qualification, evaluation, contract and price negotiations Excellent organisational and people management skills, time management, ability to prioritise and organise own workload and able to work to deadlines Energetic and natural completer with "can do" approach Attention to detail Good working knowledge of Microsoft Office/Excel, Teams and Word Technical understanding of how a building works from a M&E point of view Ability to manage contractors and staff Ability to communicate well with key stakeholders and manage expectations appropriately Collaborative team worker who has an ability to work under matrix management principles Desirable: A training qualification from IWFM Membership of CIPS or a willingness to work towards and obtain a minimum of level 5 Advanced Diploma in Procurement and Supply certification Prince2 or Agile qualifications in project management About Us: Lucy Group Ltd is the parent company of all Lucy Group companies. The Group is on a mission to improve people's lives with intelligent power, smart lighting and sustainable homes. Since its origins in Oxford, UK, over 200 years ago, the group has grown and diversified. Through various businesses, today we employ around 1800 people worldwide across five continents and has a turnover exceeding £400m.
UK Shared Business Services Ltd
Swindon, Wiltshire
Swindon, Wiltshire, United Kingdom (Hybrid) Job Info Job Category Research Programme and Funding Management Apply Before 03/15/2026, 11:55 PM Job Identification 2004 Posting Date 02/19/2026, 03:06 PM Job Shift Day Job Description UKRI Salary: £58,589 per annum. Band: UKRI Band F. Contract Type: 3 Year Fixed Term (With possibility of extension) Hours: Full Time or Part Time. (Minimum 0.8 FTE) Location: While UKRI supports hybrid working, the postholder will be required to attend one in office team day per week at Polaris House in Swindon, Wiltshire. Closing Date: Sunday 15 March 2026. Proposed Interview Date: Interviews are likely to be week commencing 06 and 13 April 2026. Employees applying for any opportunity which may mean being away from your substantive role for a temporary period of time, please refer to the Recruitment Policy and associated guidance for further information in the first instance. If you are made an offer, please ensure you liaise with your line manager and the designated HR team as soon as possible in order that implications of any move are clear and understood, prior to a move taking place. About the role We are looking for a Head of Service Delivery to join the UKRI Infrastructure Team and play a pivotal role in delivering the Next National Supercomputing Service (NNSS): the £750m project to ensure the UK scientific community retains access to the most advanced modelling and simulation capabilities through provision of state of the art compute hardware at the University of Edinburgh and service provision and software services to support users. The NNSS is the cornerstone investment at the heart of the DSIT UKRI compute roadmap, and a high priority strategic investment for the UK government. The Digital Research Infrastructure, Infrastructure Fund and Portfolio pillars form the cross cutting UKRI Infrastructure Team that coordinates and manages UKRI's Infrastructure portfolio. You will collaborate across the organisation and externally, engaging with relevant stakeholders in Government Departments, Public Sector Research Establishments (PSREs), academia and industry to gather insight and ensure that UKRI's plans for Digital Research Infrastructure (DRI) enable our varied communities to use the most powerful digital tools and techniques. This role will be critical to successful delivery of the new service. You will work closely with the service providers, leading on successful implementation and management of the hardware and service provision contracts. You will lead on monitoring and evaluation to ensure the service fully delivers its intended benefits, as well as proactively looking for opportunities for continuous improvement, drawing on best practices from across the sector and major project management. We encourage candidates with an interest and knowledge in large scale compute and related aspects of DRI to apply for this position: relevant experience might have been gained from several different types of career path or educational background. It is likely that the successful candidate will have the opportunity to work for periods with other policy or technical teams within UKRI to enhance the knowledge needed for their work. For further information, please contact Richard Gunn, DRI Programme Director () or Luke Davis, Associate Director for Computational Services (). Your responsibilities: Ensuring that the NNSS service providers fulfil their agreed service requirements and managing any changes, including grant funding and/or contractual issues. Ensuring successful implementation of agreed governance, advisory and management structures, including coordination of the service providers. Ensuring that the NNSS service is effectively integrated within UKRI and DSIT's broader support for the compute ecosystem, including coordination with related initiatives such as National Compute Resources (NCRs) and EuroHPC and proactively seeking opportunities for improvement. Supporting the Head of Policy & Engagement in implementation, monitoring and evaluation of the NNSS service model to ensure successful delivery, including liaison with the host site, technology provider and other stakeholders involved in delivering the service. Driving working level relationships with infrastructure leads in government, the service providers and other key stakeholders. Developing an understanding of, and communicating, how our work aligns with and supports key national policies. Supporting the delivery of time bound strategic projects within the UKRI Infrastructure team. Person Specification The following criteria will be assessed at either Shortlisting (S), Interview (I), or both (S&I) Awareness and understanding of large scale compute services, including key technical concepts, their operation, and how they interact within the broader digital research infrastructure ecosystem, sufficient to guide policy, governance, and access related decisions. (S&I) Extensive experience of leading successful complex, high profile and fast moving infrastructural and/or technical projects ensuring delivery to agreed specifications, cost, time and quality standards. (S&I) Demonstrable ability to develop and integrate services, projects or programmes within wider strategic or policy landscapes, ideally within a national research or digital infrastructure context. (S&I) Experience developing and coordinating research or innovation communities, consortia, or multi institution partnerships. You must have the ability to build and sustain productive relationships internally and externally and represent UKRI, at all levels of seniority and across government, academic, policy and wider sectors. (S&I) Excellent oral and written communications skills. You must be comfortable in speaking publicly to audiences of varying sizes; be able to write clear, concise and effective technical reports; and be able to absorb and convey detailed information to/from technical and non technical audiences. (S&I) Able to prioritise and manage multiple commitments across a complex portfolio, applying creative and adaptive thinking to navigate ambiguity, resolve interdependent challenges, and make effective decisions. (S&I) Demonstrable ability to deal with critical and high profile issues, often working with external organisations, and handle risks independently, calling out to senior managers when required. Show high levels of personal drive, determination and resilience. (I) We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning! A list of benefits below: 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent). Employee discounts and offers on retail and leisure activities. Employee assistance programme, providing confidential help and advice. Flexible working options. Plus many more benefits and wellbeing initiatives that enable our employees to have a great work life balance! For further information on our benefits please see: UKRI is an Equal Opportunity & Disability Confident Employer. Please apply online, if you experience any issue applying, please contact We encourage candidates to apply as soon as possible, as we reserve the right to close this vacancy early. Please note if you would like to apply for our other NNSS role 'Head of Policy & Engagement', please submit a separate covering letter and CV for each post. Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of these fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visit or contact . About Us UKRI - UK Research and Innovation UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world leading position in research and innovation. Supporting some of the world's most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world class research, skills and business led innovation. More information can be found at . Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI. How we support EDI in the workforce At UKRI, we believe that everyone has a right to be treated with dignity and respect . click apply for full job details
Feb 23, 2026
Full time
Swindon, Wiltshire, United Kingdom (Hybrid) Job Info Job Category Research Programme and Funding Management Apply Before 03/15/2026, 11:55 PM Job Identification 2004 Posting Date 02/19/2026, 03:06 PM Job Shift Day Job Description UKRI Salary: £58,589 per annum. Band: UKRI Band F. Contract Type: 3 Year Fixed Term (With possibility of extension) Hours: Full Time or Part Time. (Minimum 0.8 FTE) Location: While UKRI supports hybrid working, the postholder will be required to attend one in office team day per week at Polaris House in Swindon, Wiltshire. Closing Date: Sunday 15 March 2026. Proposed Interview Date: Interviews are likely to be week commencing 06 and 13 April 2026. Employees applying for any opportunity which may mean being away from your substantive role for a temporary period of time, please refer to the Recruitment Policy and associated guidance for further information in the first instance. If you are made an offer, please ensure you liaise with your line manager and the designated HR team as soon as possible in order that implications of any move are clear and understood, prior to a move taking place. About the role We are looking for a Head of Service Delivery to join the UKRI Infrastructure Team and play a pivotal role in delivering the Next National Supercomputing Service (NNSS): the £750m project to ensure the UK scientific community retains access to the most advanced modelling and simulation capabilities through provision of state of the art compute hardware at the University of Edinburgh and service provision and software services to support users. The NNSS is the cornerstone investment at the heart of the DSIT UKRI compute roadmap, and a high priority strategic investment for the UK government. The Digital Research Infrastructure, Infrastructure Fund and Portfolio pillars form the cross cutting UKRI Infrastructure Team that coordinates and manages UKRI's Infrastructure portfolio. You will collaborate across the organisation and externally, engaging with relevant stakeholders in Government Departments, Public Sector Research Establishments (PSREs), academia and industry to gather insight and ensure that UKRI's plans for Digital Research Infrastructure (DRI) enable our varied communities to use the most powerful digital tools and techniques. This role will be critical to successful delivery of the new service. You will work closely with the service providers, leading on successful implementation and management of the hardware and service provision contracts. You will lead on monitoring and evaluation to ensure the service fully delivers its intended benefits, as well as proactively looking for opportunities for continuous improvement, drawing on best practices from across the sector and major project management. We encourage candidates with an interest and knowledge in large scale compute and related aspects of DRI to apply for this position: relevant experience might have been gained from several different types of career path or educational background. It is likely that the successful candidate will have the opportunity to work for periods with other policy or technical teams within UKRI to enhance the knowledge needed for their work. For further information, please contact Richard Gunn, DRI Programme Director () or Luke Davis, Associate Director for Computational Services (). Your responsibilities: Ensuring that the NNSS service providers fulfil their agreed service requirements and managing any changes, including grant funding and/or contractual issues. Ensuring successful implementation of agreed governance, advisory and management structures, including coordination of the service providers. Ensuring that the NNSS service is effectively integrated within UKRI and DSIT's broader support for the compute ecosystem, including coordination with related initiatives such as National Compute Resources (NCRs) and EuroHPC and proactively seeking opportunities for improvement. Supporting the Head of Policy & Engagement in implementation, monitoring and evaluation of the NNSS service model to ensure successful delivery, including liaison with the host site, technology provider and other stakeholders involved in delivering the service. Driving working level relationships with infrastructure leads in government, the service providers and other key stakeholders. Developing an understanding of, and communicating, how our work aligns with and supports key national policies. Supporting the delivery of time bound strategic projects within the UKRI Infrastructure team. Person Specification The following criteria will be assessed at either Shortlisting (S), Interview (I), or both (S&I) Awareness and understanding of large scale compute services, including key technical concepts, their operation, and how they interact within the broader digital research infrastructure ecosystem, sufficient to guide policy, governance, and access related decisions. (S&I) Extensive experience of leading successful complex, high profile and fast moving infrastructural and/or technical projects ensuring delivery to agreed specifications, cost, time and quality standards. (S&I) Demonstrable ability to develop and integrate services, projects or programmes within wider strategic or policy landscapes, ideally within a national research or digital infrastructure context. (S&I) Experience developing and coordinating research or innovation communities, consortia, or multi institution partnerships. You must have the ability to build and sustain productive relationships internally and externally and represent UKRI, at all levels of seniority and across government, academic, policy and wider sectors. (S&I) Excellent oral and written communications skills. You must be comfortable in speaking publicly to audiences of varying sizes; be able to write clear, concise and effective technical reports; and be able to absorb and convey detailed information to/from technical and non technical audiences. (S&I) Able to prioritise and manage multiple commitments across a complex portfolio, applying creative and adaptive thinking to navigate ambiguity, resolve interdependent challenges, and make effective decisions. (S&I) Demonstrable ability to deal with critical and high profile issues, often working with external organisations, and handle risks independently, calling out to senior managers when required. Show high levels of personal drive, determination and resilience. (I) We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning! A list of benefits below: 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent). Employee discounts and offers on retail and leisure activities. Employee assistance programme, providing confidential help and advice. Flexible working options. Plus many more benefits and wellbeing initiatives that enable our employees to have a great work life balance! For further information on our benefits please see: UKRI is an Equal Opportunity & Disability Confident Employer. Please apply online, if you experience any issue applying, please contact We encourage candidates to apply as soon as possible, as we reserve the right to close this vacancy early. Please note if you would like to apply for our other NNSS role 'Head of Policy & Engagement', please submit a separate covering letter and CV for each post. Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of these fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visit or contact . About Us UKRI - UK Research and Innovation UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world leading position in research and innovation. Supporting some of the world's most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world class research, skills and business led innovation. More information can be found at . Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI. How we support EDI in the workforce At UKRI, we believe that everyone has a right to be treated with dignity and respect . click apply for full job details
Category Manager - Engineering & Capital Projects(CAPEX) National Field-Based / Home-Based c 65,000 + Car Allowance + Bonus + Benefits A major UK industrial group is seeking an experienced Category Manager - Engineering & Capital Projects to lead end-to-end procurement across a substantial and growing portfolio of capital projects. This is a high-visibility, stakeholder-facing role partnering with engineering and project teams nationwide to ensure strong governance, commercial value, risk mitigation and compliant delivery across a complex capital investment programme. The Opportunity Capital investment is accelerating significantly, with annual CAPEX rising towards 200m and a live portfolio of over 1000 projects at any one time. This role operates within the core delivery band of projects typically valued between 0.5m and 3m, where you will take direct procurement ownership. Projects above this band are supported at Group level, but you may interface where required. Given the volume and scale of investment, success in this role requires intelligent prioritisation, pipeline ownership and the ability to embed structured processes that enable safe and compliant "self-serve" activity within the wider project community. Key Responsibilities Lead capital procurement activity for a portfolio of projects typically within the 0.5m- 3m range, prioritising effectively to maximise commercial impact. Own the sourcing lifecycle once projects reach procurement stage: tendering, negotiation, contracting, governance and delivery follow-through. Partner closely with engineering and project stakeholders nationally, maintaining visible engagement and ensuring procurement governance remains embedded. Apply structured sourcing discipline and robust commercial thinking, including risk management, payment structures, contract controls and total cost of ownership evaluation. Embed practical tools and capability within the business (e.g., contract templates, guardrails, foundational guidance) to reduce risk where direct procurement involvement is not feasible. Operate confidently in a large, complex organisation where approvals may take time; maintain resilience and momentum across multiple concurrent projects. What We Are Looking For Proven CAPEX procurement experience, with clear evidence of leading sourcing events and negotiating commercial agreements within capital projects. Strong appreciation that "specification is king" in capital environments, with the ability to challenge and shape scope before tender. Experience selecting and managing EPC, turnkey or multi-lot contracting strategies. Desirable familiarity with model-form contracts such as NEC and/or FIDIC. Strong stakeholder management capability - visible, proactive, assertive and commercially credible. Experience within heavy industry, construction materials, utilities, chemicals or large multi-site manufacturing environments is highly advantageous. Transferable CAPEX backgrounds will be considered where governance and contracting exposure is strong. This role requires drive and self-motivation. You will not be handed a weekly project list - you must build and manage your own pipeline and remain front and centre with project teams. Location & Travel This is a National Field-Based / Home-Based role. There is no expectation of daily head office attendance. Success is driven by engagement with project stakeholders across the UK, with travel ranging from Scotland to the South Coast depending on project location. Candidates should ideally be centrally located with strong motorway/rail connectivity, but flexibility exists provided national travel is acceptable. Package c 65,000 base salary Car allowance (c 7,500) or company car 15% bonus Private medical (family cover) Full blue-chip benefits package Why you should apply? The breadth of capital exposure, scale of investment and long-term career platform within a major industrial group offer significant professional development opportunity.
Feb 20, 2026
Full time
Category Manager - Engineering & Capital Projects(CAPEX) National Field-Based / Home-Based c 65,000 + Car Allowance + Bonus + Benefits A major UK industrial group is seeking an experienced Category Manager - Engineering & Capital Projects to lead end-to-end procurement across a substantial and growing portfolio of capital projects. This is a high-visibility, stakeholder-facing role partnering with engineering and project teams nationwide to ensure strong governance, commercial value, risk mitigation and compliant delivery across a complex capital investment programme. The Opportunity Capital investment is accelerating significantly, with annual CAPEX rising towards 200m and a live portfolio of over 1000 projects at any one time. This role operates within the core delivery band of projects typically valued between 0.5m and 3m, where you will take direct procurement ownership. Projects above this band are supported at Group level, but you may interface where required. Given the volume and scale of investment, success in this role requires intelligent prioritisation, pipeline ownership and the ability to embed structured processes that enable safe and compliant "self-serve" activity within the wider project community. Key Responsibilities Lead capital procurement activity for a portfolio of projects typically within the 0.5m- 3m range, prioritising effectively to maximise commercial impact. Own the sourcing lifecycle once projects reach procurement stage: tendering, negotiation, contracting, governance and delivery follow-through. Partner closely with engineering and project stakeholders nationally, maintaining visible engagement and ensuring procurement governance remains embedded. Apply structured sourcing discipline and robust commercial thinking, including risk management, payment structures, contract controls and total cost of ownership evaluation. Embed practical tools and capability within the business (e.g., contract templates, guardrails, foundational guidance) to reduce risk where direct procurement involvement is not feasible. Operate confidently in a large, complex organisation where approvals may take time; maintain resilience and momentum across multiple concurrent projects. What We Are Looking For Proven CAPEX procurement experience, with clear evidence of leading sourcing events and negotiating commercial agreements within capital projects. Strong appreciation that "specification is king" in capital environments, with the ability to challenge and shape scope before tender. Experience selecting and managing EPC, turnkey or multi-lot contracting strategies. Desirable familiarity with model-form contracts such as NEC and/or FIDIC. Strong stakeholder management capability - visible, proactive, assertive and commercially credible. Experience within heavy industry, construction materials, utilities, chemicals or large multi-site manufacturing environments is highly advantageous. Transferable CAPEX backgrounds will be considered where governance and contracting exposure is strong. This role requires drive and self-motivation. You will not be handed a weekly project list - you must build and manage your own pipeline and remain front and centre with project teams. Location & Travel This is a National Field-Based / Home-Based role. There is no expectation of daily head office attendance. Success is driven by engagement with project stakeholders across the UK, with travel ranging from Scotland to the South Coast depending on project location. Candidates should ideally be centrally located with strong motorway/rail connectivity, but flexibility exists provided national travel is acceptable. Package c 65,000 base salary Car allowance (c 7,500) or company car 15% bonus Private medical (family cover) Full blue-chip benefits package Why you should apply? The breadth of capital exposure, scale of investment and long-term career platform within a major industrial group offer significant professional development opportunity.
