A major financial institution in London is seeking a Business Analyst to work in the Equities and Electronic Trading business. Candidates should have strong experience in cash equities flows, project management, and hands-on analysis skills. The role entails collaborating with various teams and stakeholders to develop solutions and improve system functionalities. Applicants will need a strong understanding of market structures and the ability to identify risks, ensuring solutions meet business needs.
Apr 17, 2026
Full time
A major financial institution in London is seeking a Business Analyst to work in the Equities and Electronic Trading business. Candidates should have strong experience in cash equities flows, project management, and hands-on analysis skills. The role entails collaborating with various teams and stakeholders to develop solutions and improve system functionalities. Applicants will need a strong understanding of market structures and the ability to identify risks, ensuring solutions meet business needs.
FlexTrade Systems is a provider of customized multi asset execution and order management trading solutions for buy and sell side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies. At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to every interaction and continue to improve, grow together and collaborate as one team. All of these while having fun truly makes FlexTrade a wonderful place to work. About You The successful applicant will work on our flagship Sell Side Order Management System, FlexOMS, throughout the implementation and support aspects of the project delivery lifecycle, working across our global teams and client facing with our investment banking / trading clients. Responsibilities Responsibilities include both client facing and technical aspects to provide a high quality technical relationship between our clients and the Client Services team: Relationship Management Liaise with clients directly to define and understand business and workflow requirements. Build rapport with the client teams and stakeholders. Manage client expectations and clearly communicate timelines. Act as primary technical contact to allocated clients for new requirements, support and project deliverables. Implementation and Design Formulate the business and workflow requirements into technical solutions. Use technical design and development skills to resolve complex problems across many different platforms. Identify technical dependencies and recommend appropriate solutions. Work alongside developers throughout the firm to design, build, test and deploy custom solutions. On board client and broker connections to our FlexLINK FIX network. Implement and test new FX liquidity providers onto the FlexTrade liquidity aggregation engine. Work with teams across the firm to continually improve the product, and drive future innovation. Support Provide support to FlexTrade clients globally and advise on questions and queries. Take ownership of issues from start to finish. Proactively drive issue investigation to resolution, involving other parties and escalating where needed. Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions. Essential 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics, etc.) Excellent analytical and problem solving skills. Ability to communicate confidently and concisely to both business and technical clients and colleagues. Ability to work under pressure while remaining calm and composed. Desire to learn both the business and technical aspects of the financial capital markets in which FlexTrade operates. May be advantageous Prior experience in Financial Software or Trading environment. Fluency in another European languages. FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. FlexTrade UK Ltd. conducts a pre employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.
Apr 17, 2026
Full time
FlexTrade Systems is a provider of customized multi asset execution and order management trading solutions for buy and sell side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies. At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to every interaction and continue to improve, grow together and collaborate as one team. All of these while having fun truly makes FlexTrade a wonderful place to work. About You The successful applicant will work on our flagship Sell Side Order Management System, FlexOMS, throughout the implementation and support aspects of the project delivery lifecycle, working across our global teams and client facing with our investment banking / trading clients. Responsibilities Responsibilities include both client facing and technical aspects to provide a high quality technical relationship between our clients and the Client Services team: Relationship Management Liaise with clients directly to define and understand business and workflow requirements. Build rapport with the client teams and stakeholders. Manage client expectations and clearly communicate timelines. Act as primary technical contact to allocated clients for new requirements, support and project deliverables. Implementation and Design Formulate the business and workflow requirements into technical solutions. Use technical design and development skills to resolve complex problems across many different platforms. Identify technical dependencies and recommend appropriate solutions. Work alongside developers throughout the firm to design, build, test and deploy custom solutions. On board client and broker connections to our FlexLINK FIX network. Implement and test new FX liquidity providers onto the FlexTrade liquidity aggregation engine. Work with teams across the firm to continually improve the product, and drive future innovation. Support Provide support to FlexTrade clients globally and advise on questions and queries. Take ownership of issues from start to finish. Proactively drive issue investigation to resolution, involving other parties and escalating where needed. Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions. Essential 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics, etc.) Excellent analytical and problem solving skills. Ability to communicate confidently and concisely to both business and technical clients and colleagues. Ability to work under pressure while remaining calm and composed. Desire to learn both the business and technical aspects of the financial capital markets in which FlexTrade operates. May be advantageous Prior experience in Financial Software or Trading environment. Fluency in another European languages. FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. FlexTrade UK Ltd. conducts a pre employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.
Operational Technology Systems Administrator/Analyst - 12 Months Contract- Day Rate £450 - £485 (Inside IR35) - Hybrid (1 Day a week South Wales) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a very unique nonprofit organisation who are undergoing a significant cyber and infrastructure uplift across their operational technology environment. We're looking for a hands-on System Administrator with a strong focus on security, working across critical national infrastructure. What you'll be doing Supporting a large-scale cyber programme aligned to regulatory standards (E-CAF) Managing and securing core infrastructure across: Windows & Linux servers SQL databases Cisco networks WAN and data centre environments Driving patching, vulnerability management and system hardening best practice Supporting rollout and optimisation of security tooling including EDR and intrusion detection Integrating and maintaining Active Directory and identity governance processes Supporting incident resolution and maintaining service continuity across critical systems Contributing to secure system design, documentation and UAT processes Working closely with internal security teams and external partners What we're looking for Strong system administration experience across Windows, Linux and network environments Solid understanding of infrastructure security, patching and hardening Experience with Active Directory and identity/access management Knowledge of SQL Server and enterprise environments Ability to manage multiple priorities in a structured (ITIL-driven) environment Strong problem-solving skills and a proactive mindset Nice to have Experience in regulated environments (e.g. NIS-CAF) Exposure to OT environments, SCADA, PLCs or telemetry systems Utilities or infrastructure sector experience Understanding of cyber security tooling (EDR, IDS, backup solutions) Why this role? Work on critical infrastructure with real-world impact Be part of a major cyber transformation programme Blend of project work and operational ownership Strong long-term investment in technology and security Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Apr 17, 2026
Contractor
Operational Technology Systems Administrator/Analyst - 12 Months Contract- Day Rate £450 - £485 (Inside IR35) - Hybrid (1 Day a week South Wales) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a very unique nonprofit organisation who are undergoing a significant cyber and infrastructure uplift across their operational technology environment. We're looking for a hands-on System Administrator with a strong focus on security, working across critical national infrastructure. What you'll be doing Supporting a large-scale cyber programme aligned to regulatory standards (E-CAF) Managing and securing core infrastructure across: Windows & Linux servers SQL databases Cisco networks WAN and data centre environments Driving patching, vulnerability management and system hardening best practice Supporting rollout and optimisation of security tooling including EDR and intrusion detection Integrating and maintaining Active Directory and identity governance processes Supporting incident resolution and maintaining service continuity across critical systems Contributing to secure system design, documentation and UAT processes Working closely with internal security teams and external partners What we're looking for Strong system administration experience across Windows, Linux and network environments Solid understanding of infrastructure security, patching and hardening Experience with Active Directory and identity/access management Knowledge of SQL Server and enterprise environments Ability to manage multiple priorities in a structured (ITIL-driven) environment Strong problem-solving skills and a proactive mindset Nice to have Experience in regulated environments (e.g. NIS-CAF) Exposure to OT environments, SCADA, PLCs or telemetry systems Utilities or infrastructure sector experience Understanding of cyber security tooling (EDR, IDS, backup solutions) Why this role? Work on critical infrastructure with real-world impact Be part of a major cyber transformation programme Blend of project work and operational ownership Strong long-term investment in technology and security Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
About the team and what we do The transformation and technology directorate is a new directorate which will lead on operational transformation. This includes building ongoing work to make FtP efficient, ensure quality assurance across the whole process, reduce disparities and cut cost. This directorate will also drive forward the moderation of the NMC to ensure it is fit for the future. This directorate will be essential in 'Building a new NMC'. Your role and impact In your role as Application Support Analyst, you will be providing technical support for the NMC applications, ensuring business-critical software applications runs smoothly and efficiently for end users. You will also be expected to investigate and resolve applications related incidents and service requests. Further to this, you will be required to provide technical support and expertise to projects and change initiatives, supporting go-live and service transitions processes. What you'll bring Highly level of skill in using system admin tool Deep knowledge of ITIL process, problem and change management The ability to problem solve and identify reoccurring issues and patterns, demonstrating strong troubleshooting skills Excellent communication and interpersonal skills, with the ability of building and maintaining strong relationships across the business and with external stakeholders Salary Details London - £49,473 - £54,970 Edinburgh - £48,658 - £54,064
Apr 17, 2026
Full time
About the team and what we do The transformation and technology directorate is a new directorate which will lead on operational transformation. This includes building ongoing work to make FtP efficient, ensure quality assurance across the whole process, reduce disparities and cut cost. This directorate will also drive forward the moderation of the NMC to ensure it is fit for the future. This directorate will be essential in 'Building a new NMC'. Your role and impact In your role as Application Support Analyst, you will be providing technical support for the NMC applications, ensuring business-critical software applications runs smoothly and efficiently for end users. You will also be expected to investigate and resolve applications related incidents and service requests. Further to this, you will be required to provide technical support and expertise to projects and change initiatives, supporting go-live and service transitions processes. What you'll bring Highly level of skill in using system admin tool Deep knowledge of ITIL process, problem and change management The ability to problem solve and identify reoccurring issues and patterns, demonstrating strong troubleshooting skills Excellent communication and interpersonal skills, with the ability of building and maintaining strong relationships across the business and with external stakeholders Salary Details London - £49,473 - £54,970 Edinburgh - £48,658 - £54,064
At Gamma, we're more than just a leader in Unified Communications as a Service ( UCaaS ) - we're a dynamic, forward-thinking team, revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? We're looking for a creative, hands - on Digital Learning Designer who is passionate about designing high quality digital learning experiences that make a real impact. You'll thrive in this role if you enjoy turning complex products and processes into engaging, accessible learning and if you like working closely with product, technical and customer facing teams to enable our customers to do business confidently with Gamma. What will you be doing day to day? Leading the end - to - end design and development of digital learning solutions , from needs analysis through to delivery, evaluation and continuous improvement Translating complex technical and product information into engaging, user centred learning journeys for a range of learner audiences Designing and producing high quality multimedia content, including video, animation and graphics, using tools such as Adobe Premiere Pro, After Effects, Photoshop and Illustrator Making informed learning design decisions and recommending the most effective blend of learning methods, formats and technologies Ensuring all learning assets meet brand, accessibility and quality standards Reviewing and optimising existing learning content as products and processes evolve Working closely with Product Owner Manager team , Business Analysts , Operations and subject matter experts to embed learning early into delivery plans Building strong relationships across Product Design & Delivery, Sales Enablement, Customer Success and Service Desk teams Facilitating webinars and digital learning sessions for different learner audiences Using data, insight and feedback to measure effectiveness and continuously improve learning outcomes Acting as a point of reference for digital learning design best practice, and supporting junior designers where appropriate What you'll need Strong experience in instructional and digital learning design, with an audience centred, outcomes focused approach Confidence using learning design models and evaluation approaches (e.g. Kirkpatrick) Advanced skills in digital content creation, particularly video and multimedia production Experience working with Learning Management Systems (Totara or Moodle desirable but not essential) The ability to turn complex information into clear and engaging learning content Strong written and verbal communication skills, with confidence working with a wide range of stakeholders Experience facilitating webinars or virtual learning sessions Excellent organisation and time management skills, with the ability to manage multiple projects simultaneously A continuous improvement mindset and strong attention to detail A CIPD Level 3 or similar L&D qualification would be beneficial, but is not essential What do we offer you? At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family . And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our Manchester office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma. For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We' re not looking to increase that network currently, so please don't send speculative CVs.
Apr 17, 2026
Full time
At Gamma, we're more than just a leader in Unified Communications as a Service ( UCaaS ) - we're a dynamic, forward-thinking team, revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? We're looking for a creative, hands - on Digital Learning Designer who is passionate about designing high quality digital learning experiences that make a real impact. You'll thrive in this role if you enjoy turning complex products and processes into engaging, accessible learning and if you like working closely with product, technical and customer facing teams to enable our customers to do business confidently with Gamma. What will you be doing day to day? Leading the end - to - end design and development of digital learning solutions , from needs analysis through to delivery, evaluation and continuous improvement Translating complex technical and product information into engaging, user centred learning journeys for a range of learner audiences Designing and producing high quality multimedia content, including video, animation and graphics, using tools such as Adobe Premiere Pro, After Effects, Photoshop and Illustrator Making informed learning design decisions and recommending the most effective blend of learning methods, formats and technologies Ensuring all learning assets meet brand, accessibility and quality standards Reviewing and optimising existing learning content as products and processes evolve Working closely with Product Owner Manager team , Business Analysts , Operations and subject matter experts to embed learning early into delivery plans Building strong relationships across Product Design & Delivery, Sales Enablement, Customer Success and Service Desk teams Facilitating webinars and digital learning sessions for different learner audiences Using data, insight and feedback to measure effectiveness and continuously improve learning outcomes Acting as a point of reference for digital learning design best practice, and supporting junior designers where appropriate What you'll need Strong experience in instructional and digital learning design, with an audience centred, outcomes focused approach Confidence using learning design models and evaluation approaches (e.g. Kirkpatrick) Advanced skills in digital content creation, particularly video and multimedia production Experience working with Learning Management Systems (Totara or Moodle desirable but not essential) The ability to turn complex information into clear and engaging learning content Strong written and verbal communication skills, with confidence working with a wide range of stakeholders Experience facilitating webinars or virtual learning sessions Excellent organisation and time management skills, with the ability to manage multiple projects simultaneously A continuous improvement mindset and strong attention to detail A CIPD Level 3 or similar L&D qualification would be beneficial, but is not essential What do we offer you? At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family . And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our Manchester office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma. For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We' re not looking to increase that network currently, so please don't send speculative CVs.
Transformation Consultant / Business Analyst Exclusive opportunity with MCS Group MCS Group is thrilled to be exclusively partnering with a leading consultancy at the forefront of digital transformation within Procurement and Third-Party Risk Management (TPRM). We're seeking a talented Transformation Consultant / Business Analyst to help clients design, implement, and deliver technology-enabled change that truly makes a difference. This is an exciting opportunity for someone who loves solving problems, shaping solutions, and guiding organisations through complex transformation journeys. The Opportunity As a Transformation Consultant, you'll work closely with clients to modernise how they manage procurement, supplier relationships, and risk. You'll assess existing processes, uncover opportunities for improvement, and translate business needs into actionable digital strategies. This is a role where you'll be trusted to take ownership, managing projects, collaborating across teams, and delivering real value through innovation and insight. Your Role Will Include: Working with clients to design and implement digital strategies across Procurement and TPRM. Managing projects end-to-end, from gathering requirements and maintaining risk logs, to overseeing delivery and reporting on progress. Conducting operational and process reviews to identify efficiencies, compliance gaps, and opportunities for improvement. Building collaborative relationships with stakeholders, ensuring objectives align with business goals. Identifying, analysing, and managing risks across projects and programmes. Contributing to the continuous improvement of internal frameworks, methodologies, and best practices. Acting as a genuine digital transformation advocate, driving positive change both internally and with clients. About You You're an analytical thinker who enjoys getting to the heart of how things work, and figuring out how to make them better. You'll bring structure, curiosity, and a results-driven mindset to every project you take on. You'll likely have: Hands-on experience in Procurement, TPRM, or Finance. Practical knowledge of platforms such as SAP, Coupa, Ivalua, Oracle, or TPRM tools like ProcessUnity, Certa, Omnea, Venminder, OneTrust, or Prevalent. Strong organisational and problem-solving skills, with the ability to manage multiple priorities. Confident communication and presentation skills - comfortable working with both clients and suppliers. The ability to work independently and take ownership of deliverables. Desirable Skills Experience working with data analysis tools such as Excel (vlookup, pivot tables) or Power BI. Exposure to project management frameworks (PRINCE2, APM, CSM). Familiarity with process improvement methodologies (Lean Six Sigma, Kaizen). Previous consultancy or software implementation experience within a technology or transformation environment. Why Join? This is your chance to join an ambitious organisation that's helping major clients redefine how they work through technology-led transformation. You'll be involved in meaningful projects, collaborate with industry experts, and develop your career in an environment that values innovation, initiative, and growth. If you're motivated by delivering real change and enjoy working in a fast-paced, client-focused environment - this role offers the perfect blend of challenge and opportunity. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
Apr 17, 2026
Full time
Transformation Consultant / Business Analyst Exclusive opportunity with MCS Group MCS Group is thrilled to be exclusively partnering with a leading consultancy at the forefront of digital transformation within Procurement and Third-Party Risk Management (TPRM). We're seeking a talented Transformation Consultant / Business Analyst to help clients design, implement, and deliver technology-enabled change that truly makes a difference. This is an exciting opportunity for someone who loves solving problems, shaping solutions, and guiding organisations through complex transformation journeys. The Opportunity As a Transformation Consultant, you'll work closely with clients to modernise how they manage procurement, supplier relationships, and risk. You'll assess existing processes, uncover opportunities for improvement, and translate business needs into actionable digital strategies. This is a role where you'll be trusted to take ownership, managing projects, collaborating across teams, and delivering real value through innovation and insight. Your Role Will Include: Working with clients to design and implement digital strategies across Procurement and TPRM. Managing projects end-to-end, from gathering requirements and maintaining risk logs, to overseeing delivery and reporting on progress. Conducting operational and process reviews to identify efficiencies, compliance gaps, and opportunities for improvement. Building collaborative relationships with stakeholders, ensuring objectives align with business goals. Identifying, analysing, and managing risks across projects and programmes. Contributing to the continuous improvement of internal frameworks, methodologies, and best practices. Acting as a genuine digital transformation advocate, driving positive change both internally and with clients. About You You're an analytical thinker who enjoys getting to the heart of how things work, and figuring out how to make them better. You'll bring structure, curiosity, and a results-driven mindset to every project you take on. You'll likely have: Hands-on experience in Procurement, TPRM, or Finance. Practical knowledge of platforms such as SAP, Coupa, Ivalua, Oracle, or TPRM tools like ProcessUnity, Certa, Omnea, Venminder, OneTrust, or Prevalent. Strong organisational and problem-solving skills, with the ability to manage multiple priorities. Confident communication and presentation skills - comfortable working with both clients and suppliers. The ability to work independently and take ownership of deliverables. Desirable Skills Experience working with data analysis tools such as Excel (vlookup, pivot tables) or Power BI. Exposure to project management frameworks (PRINCE2, APM, CSM). Familiarity with process improvement methodologies (Lean Six Sigma, Kaizen). Previous consultancy or software implementation experience within a technology or transformation environment. Why Join? This is your chance to join an ambitious organisation that's helping major clients redefine how they work through technology-led transformation. You'll be involved in meaningful projects, collaborate with industry experts, and develop your career in an environment that values innovation, initiative, and growth. If you're motivated by delivering real change and enjoy working in a fast-paced, client-focused environment - this role offers the perfect blend of challenge and opportunity. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
Business Analyst - MiFID 2 Product Governance - sought by investment bank based in London - Contract - Hybrid Key Responsibilities Interpret regulatory requirements and translate them into business and functional requirements, engaging closely with Legal, Compliance and Front Office stakeholders. Conduct gap analysis on current-state MiFID II Product Governance processes, identifying enhancements across controls, systems and reporting. Develop and propose solution options, leading them through governance and approval processes. Define and document new or updated governance, reporting, policies and procedures. Improve BAU processes and operational controls across the product lifecycle. Perform data analysis to support decision-making and impact assessments. Support the project manager with PMO standards, delivery tracking, and preparation of steering/working group materials. Assist in the facilitation of UAT where required. Required Skills & Experience 10+ years' Business Analysis experience within Investment Banking. Proven experience delivering regulatory change within either: MiFID II Product Governance, or FCA Consumer Duty Strong track record across legal interpretation, impact assessment, solution design, and handover to BAU. Extensive collaboration experience with Front Office, Business Management, Legal and Compliance teams. Excellent communication skills-written, verbal and stakeholder-facing. Advanced proficiency in Excel (data analysis), PowerPoint, and Visio (process modelling). Strong analytical mindset with exceptional attention to detail. Some project management background is desirable. Preferred Skills Knowledge of MiFID II Investor Protection, including Costs & Charges and Inducements. Understanding of PRIIPs regulatory requirements. Professional Business Analysis qualifications (e.g., BCS, IIBA). Experience working within a large global banking environment. Please apply within for further details - Matt Holmes, Harvey Nash
Apr 17, 2026
Full time
Business Analyst - MiFID 2 Product Governance - sought by investment bank based in London - Contract - Hybrid Key Responsibilities Interpret regulatory requirements and translate them into business and functional requirements, engaging closely with Legal, Compliance and Front Office stakeholders. Conduct gap analysis on current-state MiFID II Product Governance processes, identifying enhancements across controls, systems and reporting. Develop and propose solution options, leading them through governance and approval processes. Define and document new or updated governance, reporting, policies and procedures. Improve BAU processes and operational controls across the product lifecycle. Perform data analysis to support decision-making and impact assessments. Support the project manager with PMO standards, delivery tracking, and preparation of steering/working group materials. Assist in the facilitation of UAT where required. Required Skills & Experience 10+ years' Business Analysis experience within Investment Banking. Proven experience delivering regulatory change within either: MiFID II Product Governance, or FCA Consumer Duty Strong track record across legal interpretation, impact assessment, solution design, and handover to BAU. Extensive collaboration experience with Front Office, Business Management, Legal and Compliance teams. Excellent communication skills-written, verbal and stakeholder-facing. Advanced proficiency in Excel (data analysis), PowerPoint, and Visio (process modelling). Strong analytical mindset with exceptional attention to detail. Some project management background is desirable. Preferred Skills Knowledge of MiFID II Investor Protection, including Costs & Charges and Inducements. Understanding of PRIIPs regulatory requirements. Professional Business Analysis qualifications (e.g., BCS, IIBA). Experience working within a large global banking environment. Please apply within for further details - Matt Holmes, Harvey Nash
A recruitment agency is looking for an experienced business analyst based in the United Kingdom. This hybrid role involves documenting business cases, prioritising projects, and collaborating with resources under Agile methodology. The position offers a 12-month fixed-term contract with a commitment to training and development. The successful candidate will work primarily remote but will need to attend the client's Sussex office 1-2 days per week, ensuring a blend of work environments.
Apr 17, 2026
Full time
A recruitment agency is looking for an experienced business analyst based in the United Kingdom. This hybrid role involves documenting business cases, prioritising projects, and collaborating with resources under Agile methodology. The position offers a 12-month fixed-term contract with a commitment to training and development. The successful candidate will work primarily remote but will need to attend the client's Sussex office 1-2 days per week, ensuring a blend of work environments.
Overview We are looking to recruit an experienced business analyst who has a wealth of experience working to an Agile methodology. This role has a broad remit. You will be someone who enjoys working on a broad range of projects, enjoys variety and can demonstrate exceptional problem solving skills. You will support the business in documenting business cases, be involved in prioritising projects and working with both internal and external resources to deliver projects. The work will also involve the review of delivered projects to assess benefit realisation. This is a role in which you will have a real impact, as part of a joined up team focused on adding real value to the organisation. If successful, you will be in an environment where there is a commitment to investing in the training and development of people. The role is a 12 month fixed term contract and a hybrid role that requires an average of 1-2 days per week in the client's Sussex office. Responsibilities Document business cases and support business analysis. Prioritise projects and collaborate with internal and external resources. Deliver projects under Agile methodology. Review delivered projects to assess benefit realisation. Provide impact assessment and contribute to value creation. Benefits Committed investment in training and development. Hybrid working model - blend of remote and onsite. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Apr 17, 2026
Full time
Overview We are looking to recruit an experienced business analyst who has a wealth of experience working to an Agile methodology. This role has a broad remit. You will be someone who enjoys working on a broad range of projects, enjoys variety and can demonstrate exceptional problem solving skills. You will support the business in documenting business cases, be involved in prioritising projects and working with both internal and external resources to deliver projects. The work will also involve the review of delivered projects to assess benefit realisation. This is a role in which you will have a real impact, as part of a joined up team focused on adding real value to the organisation. If successful, you will be in an environment where there is a commitment to investing in the training and development of people. The role is a 12 month fixed term contract and a hybrid role that requires an average of 1-2 days per week in the client's Sussex office. Responsibilities Document business cases and support business analysis. Prioritise projects and collaborate with internal and external resources. Deliver projects under Agile methodology. Review delivered projects to assess benefit realisation. Provide impact assessment and contribute to value creation. Benefits Committed investment in training and development. Hybrid working model - blend of remote and onsite. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Ernst & Young Advisory Services Sdn Bhd
City, Belfast
Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Join our Customer Transformation team and help clients radically improve their customer-facing operations. You'll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies. Your key responsibilities Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies. Conduct business analysis including requirements gathering, prioritisation, and data analysis. Facilitate workshops and engage with senior stakeholders to drive business outcomes. Collaborate with cross-functional teams to deliver customer-centred technology solutions. Support CRM and omnichannel transformation initiatives. Design and optimise customer-facing business processes. Skills and attributes for Success Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Technical proficiency with CRM platforms and business process modelling tools. Ability to manage multiple tasks and collaborate effectively in teams. Customer-focused mindset with attention to detail. Ideally, You'll also have Experience with Lean, Six Sigma, and Agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Product Owner or Scrum Master experience. What we look for We're looking for innovative, agile thinkers who are passionate about customer experience and digital transformation. You'll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Apr 17, 2026
Full time
Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Join our Customer Transformation team and help clients radically improve their customer-facing operations. You'll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies. Your key responsibilities Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies. Conduct business analysis including requirements gathering, prioritisation, and data analysis. Facilitate workshops and engage with senior stakeholders to drive business outcomes. Collaborate with cross-functional teams to deliver customer-centred technology solutions. Support CRM and omnichannel transformation initiatives. Design and optimise customer-facing business processes. Skills and attributes for Success Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Technical proficiency with CRM platforms and business process modelling tools. Ability to manage multiple tasks and collaborate effectively in teams. Customer-focused mindset with attention to detail. Ideally, You'll also have Experience with Lean, Six Sigma, and Agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Product Owner or Scrum Master experience. What we look for We're looking for innovative, agile thinkers who are passionate about customer experience and digital transformation. You'll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
I am currently working on an exciting Business Analyst opportunity. This is a permanent role that requires 2/3 days a week in their office in Bath. Join a global transformation initiative, working with stakeholders to streamline processes across regions and business units. As a Business Analyst, you'll connect business needs with strategic and operational solutions, helping shape the organization through process design, documentation, and optimization. Key Responsibilities Translate business needs into functional specifications, user stories, and process flows. Define and document business processes, data flows, RACI models, and system requirements. Facilitate workshops, interviews, and working sessions to gather and validate requirements. Conduct gap analyses between current and future state processes. Lead the design and implementation of new processes and solution updates. Collaborate with Product Owners, Process Owners, and project teams to ensure alignment. Support user acceptance testing, training material development, and change management activities. Champion enterprise process frameworks and build trusted relationships across the business. Requirements: Strong knowledge of structured methodologies such as LEAN, Kaizen, or Six Sigma. Skilled in requirements analysis, root cause analysis, gap analysis, decision analysis, and SWOT. Ability to interpret large datasets and deliver actionable insights. Experience with Microsoft Dynamics 365, Visio, Power BI, Excel, SQL, wireframing tools, and requirements management platforms like JIRA or Azure DevOps. Proven success in Agile, Scrum, or hybrid environments; experienced in UAT, change management, and solution configuration. Excellent facilitation, stakeholder engagement, and presentation skills. If this matches your skill set then send your CV for our careful consideration!
Apr 17, 2026
Full time
I am currently working on an exciting Business Analyst opportunity. This is a permanent role that requires 2/3 days a week in their office in Bath. Join a global transformation initiative, working with stakeholders to streamline processes across regions and business units. As a Business Analyst, you'll connect business needs with strategic and operational solutions, helping shape the organization through process design, documentation, and optimization. Key Responsibilities Translate business needs into functional specifications, user stories, and process flows. Define and document business processes, data flows, RACI models, and system requirements. Facilitate workshops, interviews, and working sessions to gather and validate requirements. Conduct gap analyses between current and future state processes. Lead the design and implementation of new processes and solution updates. Collaborate with Product Owners, Process Owners, and project teams to ensure alignment. Support user acceptance testing, training material development, and change management activities. Champion enterprise process frameworks and build trusted relationships across the business. Requirements: Strong knowledge of structured methodologies such as LEAN, Kaizen, or Six Sigma. Skilled in requirements analysis, root cause analysis, gap analysis, decision analysis, and SWOT. Ability to interpret large datasets and deliver actionable insights. Experience with Microsoft Dynamics 365, Visio, Power BI, Excel, SQL, wireframing tools, and requirements management platforms like JIRA or Azure DevOps. Proven success in Agile, Scrum, or hybrid environments; experienced in UAT, change management, and solution configuration. Excellent facilitation, stakeholder engagement, and presentation skills. If this matches your skill set then send your CV for our careful consideration!
Claims / Underwriting Data Analyst Reporting to the Underwriting Management Analyst within the Management Underwriting department, you will be responsible for analysing the claims performance of the organisation, external service providers and clients, this includes compiling reports, monitoring trends/results and providing analysis that enhances the claims area of the company. The successful candidate will have primary responsibility for initial catastrophe event outlier estimation processes, including producing & circulating aggregate exposure reports, analysis of catastrophe information and production of management information reports. Duties will include Assist with regular revision of catastrophe reports. Liaise with all stakeholders on catastrophe reporting / data needs. Assess and provide input on improvements/enhancements to data standards. Work with IT development department, other units of the group &/or third parties on data and analytics projects, as required. Analyse claims performance of the company, external providers and clients, including review and assessment of KPI/SLAs and current/historic claims trends. Liaise with clients to enhance the performance of their contracts. Design and develop new specific claims reports to run from the company's data warehouse and reporting services software. Date: 6 Apr 2023 Sector: INSURANCE Type: Permanent Location: London Salary: £41000 - 54500 per annum Email: Ref: BT487
Apr 17, 2026
Full time
Claims / Underwriting Data Analyst Reporting to the Underwriting Management Analyst within the Management Underwriting department, you will be responsible for analysing the claims performance of the organisation, external service providers and clients, this includes compiling reports, monitoring trends/results and providing analysis that enhances the claims area of the company. The successful candidate will have primary responsibility for initial catastrophe event outlier estimation processes, including producing & circulating aggregate exposure reports, analysis of catastrophe information and production of management information reports. Duties will include Assist with regular revision of catastrophe reports. Liaise with all stakeholders on catastrophe reporting / data needs. Assess and provide input on improvements/enhancements to data standards. Work with IT development department, other units of the group &/or third parties on data and analytics projects, as required. Analyse claims performance of the company, external providers and clients, including review and assessment of KPI/SLAs and current/historic claims trends. Liaise with clients to enhance the performance of their contracts. Design and develop new specific claims reports to run from the company's data warehouse and reporting services software. Date: 6 Apr 2023 Sector: INSURANCE Type: Permanent Location: London Salary: £41000 - 54500 per annum Email: Ref: BT487
Ernst & Young Advisory Services Sdn Bhd
City, Belfast
Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management:Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes for success Research and Analytics:Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy:Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity:Design and test product concepts and services, iterating with stakeholders. Product and Service Development:Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinkingabilities, with a focus on delivering outcomes and a passion for innovation. Strong understandingof user centred design principles, design thinking and Agile methodologies. Strong Communication Skills:Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. Ideally, You'll also have Experience with Lean, Six Sigma, and agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Experience as a Product Owner or Scrum Master is a plus. What we look for Proven experience in Service Design or a related field. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Apr 17, 2026
Full time
Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management:Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes for success Research and Analytics:Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy:Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity:Design and test product concepts and services, iterating with stakeholders. Product and Service Development:Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinkingabilities, with a focus on delivering outcomes and a passion for innovation. Strong understandingof user centred design principles, design thinking and Agile methodologies. Strong Communication Skills:Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. Ideally, You'll also have Experience with Lean, Six Sigma, and agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Experience as a Product Owner or Scrum Master is a plus. What we look for Proven experience in Service Design or a related field. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Ernst & Young Advisory Services Sdn Bhd
City, Belfast
Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Team and the Opportunity At EY Studio+, the work we do cuts across every sector and reaches deep into the interactions, choices and experiences people encounter every day. We want to help people make better, more effective choices and solve their most pressing problems. We work with organisations to create transformative services, products and experiences that will make the world an easier, more meaningful, and sustainable place to live and work. Our aim is to help clients transform their customer-facing commercial functions and business outcomes through developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. What we are looking for We are seeking a dynamic and experienced Service Designer to join our Business Consulting - Customer Transformation Team. The ideal candidate for this role is a skilled professional who can effectively translate client insights into strategies, as well as human-centred digital products and services. You will be responsible for leading and growing a team of service designers while developing comprehensive customer strategies, conceptualising innovative product and service solutions, and managing the end-to-end design and implementation of services and products. This role emphasises designing customer interactions across the service journey, ensuring a seamless experience across multiple digital touchpoints, and optimising both front and back office operations. The ideal candidate is passionate about using human-centred design methods to solve complex client challenges, design improved service experiences, validate concepts through prototyping and effectively communicate the rationale behind those solutions to stakeholders to drive optimal business outcomes. Your key responsibilities Design Holistic Services through Cross-Collaboration Design Holistic Services: Utilise human-centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions: Collect and prioritise user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Creative Communication & Co-Design Culture of Innovation: Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Creative Communication & Co-Design: Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Growth Mindset & Stakeholder Engagement Growth Mindset & Stakeholder Engagement: Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. User Experience Improvement: Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. For Senior Manager-Level Candidates Team Management: Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management: Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes of success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking, and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. To Qualify for the Role, You Must Have Extensive experience in Service Design. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Research & Design tools: Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. For Manager level candidates: experience in leading multi disciplinary teams, particularly in agile delivery environments. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximise the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Apr 17, 2026
Full time
Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Team and the Opportunity At EY Studio+, the work we do cuts across every sector and reaches deep into the interactions, choices and experiences people encounter every day. We want to help people make better, more effective choices and solve their most pressing problems. We work with organisations to create transformative services, products and experiences that will make the world an easier, more meaningful, and sustainable place to live and work. Our aim is to help clients transform their customer-facing commercial functions and business outcomes through developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. What we are looking for We are seeking a dynamic and experienced Service Designer to join our Business Consulting - Customer Transformation Team. The ideal candidate for this role is a skilled professional who can effectively translate client insights into strategies, as well as human-centred digital products and services. You will be responsible for leading and growing a team of service designers while developing comprehensive customer strategies, conceptualising innovative product and service solutions, and managing the end-to-end design and implementation of services and products. This role emphasises designing customer interactions across the service journey, ensuring a seamless experience across multiple digital touchpoints, and optimising both front and back office operations. The ideal candidate is passionate about using human-centred design methods to solve complex client challenges, design improved service experiences, validate concepts through prototyping and effectively communicate the rationale behind those solutions to stakeholders to drive optimal business outcomes. Your key responsibilities Design Holistic Services through Cross-Collaboration Design Holistic Services: Utilise human-centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions: Collect and prioritise user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Creative Communication & Co-Design Culture of Innovation: Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Creative Communication & Co-Design: Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Growth Mindset & Stakeholder Engagement Growth Mindset & Stakeholder Engagement: Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. User Experience Improvement: Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. For Senior Manager-Level Candidates Team Management: Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management: Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes of success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking, and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. To Qualify for the Role, You Must Have Extensive experience in Service Design. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Research & Design tools: Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. For Manager level candidates: experience in leading multi disciplinary teams, particularly in agile delivery environments. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximise the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
About The APC The APC is the UK's largest independent parcel delivery network, with more than 90+ locations nationwide and millions of parcels delivered every month. Headquartered in Cannock, we operate in a fast-paced, high volume environment where reliability, clarity, and continuous improvement are essential. About the Role We're looking for an experienced Business Analyst to join our small, high impact Business Analysis team. You'll partner with stakeholders across the business, our depot network, and third party suppliers to shape requirements, optimise processes, and support the successful delivery of operational and technical projects. This is a hands on role where you'll be involved from discovery through to delivery. You will be capturing requirements, defining user stories, supporting development, testing deliverables, and producing clear release documentation. You'll also act as an escalation point for the internal service desk when deeper analysis is required. Key Responsibilities Engage with stakeholders across technical and operational teams to understand business needs and translate them into clear, structured requirements. Facilitate workshops and discovery sessions to elicit detailed business and technical requirements. Challenge assumptions and ask the right questions to ensure clarity, feasibility, and alignment with business goals. Map and analyse As Is and To Be business processes, identifying gaps, risks, and opportunities for improvement. Produce high quality documentation including process flows, use cases, user stories, acceptance criteria, and release notes. Work closely with development teams to ensure requirements are understood, refined, and delivered effectively. Create and execute test plans, validate solutions against requirements, and support UAT activities. Provide advanced analytical support to the internal service desk for complex issues or incidents. Contribute to continuous improvement of BA practices, standards, and templates within the team. What You'll Bring 5+ years' experience as a Business Analyst with a proven track record of project delivery. A Business Analyst qualification or relevant IT degree with BA components. Strong capability in producing business process diagrams, use cases, and structured documentation. Solid understanding of software development methodologies, particularly Agile. Experience planning and conducting functional testing. Excellent communication skills, able to adapt your style for technical and non technical audiences. Strong organisational skills, attention to detail, and the ability to manage multiple projects. A proactive, curious, and solutions focused mindset. Strong documentation and presentation skills using modern productivity tools. Desirable Skills Experience using API testing tools (e.g., Postman, Insomnia). Familiarity with project management and delivery tools such as JIRA. Understanding of databases and test data creation. Knowledge of XML, JSON, or SQL is an advantage. Strong interpersonal skills with the judgement to know when to take a firm stance and when to adapt. Comfortable working independently as well as collaboratively within cross functional teams. Why Choose Us The APC environment is fast paced, and data driven, but you will be working within an environment where you can really make a difference, and where your results will be recognised. APC colleagues enjoy outstanding opportunities for progression, alongside a competitive salary, flexible working opportunities, and the support of a great team around you.
Apr 17, 2026
Full time
About The APC The APC is the UK's largest independent parcel delivery network, with more than 90+ locations nationwide and millions of parcels delivered every month. Headquartered in Cannock, we operate in a fast-paced, high volume environment where reliability, clarity, and continuous improvement are essential. About the Role We're looking for an experienced Business Analyst to join our small, high impact Business Analysis team. You'll partner with stakeholders across the business, our depot network, and third party suppliers to shape requirements, optimise processes, and support the successful delivery of operational and technical projects. This is a hands on role where you'll be involved from discovery through to delivery. You will be capturing requirements, defining user stories, supporting development, testing deliverables, and producing clear release documentation. You'll also act as an escalation point for the internal service desk when deeper analysis is required. Key Responsibilities Engage with stakeholders across technical and operational teams to understand business needs and translate them into clear, structured requirements. Facilitate workshops and discovery sessions to elicit detailed business and technical requirements. Challenge assumptions and ask the right questions to ensure clarity, feasibility, and alignment with business goals. Map and analyse As Is and To Be business processes, identifying gaps, risks, and opportunities for improvement. Produce high quality documentation including process flows, use cases, user stories, acceptance criteria, and release notes. Work closely with development teams to ensure requirements are understood, refined, and delivered effectively. Create and execute test plans, validate solutions against requirements, and support UAT activities. Provide advanced analytical support to the internal service desk for complex issues or incidents. Contribute to continuous improvement of BA practices, standards, and templates within the team. What You'll Bring 5+ years' experience as a Business Analyst with a proven track record of project delivery. A Business Analyst qualification or relevant IT degree with BA components. Strong capability in producing business process diagrams, use cases, and structured documentation. Solid understanding of software development methodologies, particularly Agile. Experience planning and conducting functional testing. Excellent communication skills, able to adapt your style for technical and non technical audiences. Strong organisational skills, attention to detail, and the ability to manage multiple projects. A proactive, curious, and solutions focused mindset. Strong documentation and presentation skills using modern productivity tools. Desirable Skills Experience using API testing tools (e.g., Postman, Insomnia). Familiarity with project management and delivery tools such as JIRA. Understanding of databases and test data creation. Knowledge of XML, JSON, or SQL is an advantage. Strong interpersonal skills with the judgement to know when to take a firm stance and when to adapt. Comfortable working independently as well as collaboratively within cross functional teams. Why Choose Us The APC environment is fast paced, and data driven, but you will be working within an environment where you can really make a difference, and where your results will be recognised. APC colleagues enjoy outstanding opportunities for progression, alongside a competitive salary, flexible working opportunities, and the support of a great team around you.
The Lead Business Analyst (BA) plays a key role in shaping how the Census is designed, delivered, and continuously improved. Working within the central End to End (E2E) Service Design Team, the BA ensures that the Census operates as a coherent, integrated, and user centred service across all business areas. This role collaborates with a wide range of stakeholders across ONS, delivery suppliers, enabling partners, and the Devolved Governments to support a unified UK wide Census experience. The post holder may work across the full breadth of the high level Census design or specialise in particular business services-such as Field Operations, Communal Establishments (CE), Public Support, Contact Centre, Questionnaire Operations, or other core service components Responsibilities Lead and manage investigations into business processes, information systems, functions, information flows, datastructuresand software development processes, using various technical, methodical, and consistent techniques. Review existing system capabilities, develop use cases and information models, and align business requirements to specific capabilities of system development, including working with developers to ensure that user needs are met. Define improvements to business processes, developing business cases to enable decisions to be made based on the benefits of the change. Facilitate, understand, and communicate the project scope and work to assure the overall goal ismaintainedin creation of the product backlog. Lead in defining solutions toreal businessproblems through influence, facilitation and communication and ensuring the end-to-end process is considered. Shape and challenge business priorities and ways of working through collaboration with business and technology teams. Elicit functional and non-functional requirements usingappropriate techniques, considering the nature of change and established practices. Deliver at pace using the mostappropriate deliverymethodologies and adopting agile principles. Develop suitable analysis models usingappropriate modellingtechniques, considering traceability, adherence to businessobjectivesand fitness for purpose. Work with business and solution architects to ensure that the wider architecture considered when undertaking analysis work. Assistdecision makers in gathering information to make informed decisions. Promote a culture of assurance and security. Help to quality assure test solutions and products. Activelyparticipatein the Business Analysis community and broader communities to refine and develop standards, working practices, sharing of knowledge, and understanding. Where appropriate and in line with divisional organisation practice, Line management of Business Analysts within the ONS community. In addition, SEO and Grade 7 roles will be required to provide coaching and mentoring to Junior Business Analysts.
Apr 17, 2026
Full time
The Lead Business Analyst (BA) plays a key role in shaping how the Census is designed, delivered, and continuously improved. Working within the central End to End (E2E) Service Design Team, the BA ensures that the Census operates as a coherent, integrated, and user centred service across all business areas. This role collaborates with a wide range of stakeholders across ONS, delivery suppliers, enabling partners, and the Devolved Governments to support a unified UK wide Census experience. The post holder may work across the full breadth of the high level Census design or specialise in particular business services-such as Field Operations, Communal Establishments (CE), Public Support, Contact Centre, Questionnaire Operations, or other core service components Responsibilities Lead and manage investigations into business processes, information systems, functions, information flows, datastructuresand software development processes, using various technical, methodical, and consistent techniques. Review existing system capabilities, develop use cases and information models, and align business requirements to specific capabilities of system development, including working with developers to ensure that user needs are met. Define improvements to business processes, developing business cases to enable decisions to be made based on the benefits of the change. Facilitate, understand, and communicate the project scope and work to assure the overall goal ismaintainedin creation of the product backlog. Lead in defining solutions toreal businessproblems through influence, facilitation and communication and ensuring the end-to-end process is considered. Shape and challenge business priorities and ways of working through collaboration with business and technology teams. Elicit functional and non-functional requirements usingappropriate techniques, considering the nature of change and established practices. Deliver at pace using the mostappropriate deliverymethodologies and adopting agile principles. Develop suitable analysis models usingappropriate modellingtechniques, considering traceability, adherence to businessobjectivesand fitness for purpose. Work with business and solution architects to ensure that the wider architecture considered when undertaking analysis work. Assistdecision makers in gathering information to make informed decisions. Promote a culture of assurance and security. Help to quality assure test solutions and products. Activelyparticipatein the Business Analysis community and broader communities to refine and develop standards, working practices, sharing of knowledge, and understanding. Where appropriate and in line with divisional organisation practice, Line management of Business Analysts within the ONS community. In addition, SEO and Grade 7 roles will be required to provide coaching and mentoring to Junior Business Analysts.
A prominent government agency in the UK seeks a Lead Business Analyst for the Census 2031 project. This role requires strong stakeholder management and business process improvement skills, along with the responsibility of shaping the design and delivery of the Census. You will work within a collaborative environment that values diverse insights. The position offers a flexible hybrid working model based in Titchfield, requiring some in-office presence for initiation and ongoing support.
Apr 17, 2026
Full time
A prominent government agency in the UK seeks a Lead Business Analyst for the Census 2031 project. This role requires strong stakeholder management and business process improvement skills, along with the responsibility of shaping the design and delivery of the Census. You will work within a collaborative environment that values diverse insights. The position offers a flexible hybrid working model based in Titchfield, requiring some in-office presence for initiation and ongoing support.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview This is an associate director role within the growing Advisory team of the BDO International Institutions and Donor Assurance (IIDA) department. The role involves managing teams of junior managers, consultants and analysts to secure and deliver assignments in the domain of evaluation and value-for-money audit. It also includes business development, supporting IIDA leadership to grow the business. IIDA carries out assignments for international donor organisations all over the world - including UN organisations, multi-lateral development banks, EU bodies, government development agencies and charitable foundations. By helping these organisations perform better, our team supports them in improving economic, social and political conditions in dozens of countries around the world. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 17, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview This is an associate director role within the growing Advisory team of the BDO International Institutions and Donor Assurance (IIDA) department. The role involves managing teams of junior managers, consultants and analysts to secure and deliver assignments in the domain of evaluation and value-for-money audit. It also includes business development, supporting IIDA leadership to grow the business. IIDA carries out assignments for international donor organisations all over the world - including UN organisations, multi-lateral development banks, EU bodies, government development agencies and charitable foundations. By helping these organisations perform better, our team supports them in improving economic, social and political conditions in dozens of countries around the world. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title Digital Operations Manager/ IT Manager/IT Operations Support Manager Location London Department Digital Operations Salary £65-75k + Benefits Company Overview We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities Team Leadership and Management Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End to End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication Act as the primary point of contact for all digital operations related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management Manage and resolve high priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations
Apr 17, 2026
Full time
Job Title Digital Operations Manager/ IT Manager/IT Operations Support Manager Location London Department Digital Operations Salary £65-75k + Benefits Company Overview We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities Team Leadership and Management Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End to End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication Act as the primary point of contact for all digital operations related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management Manage and resolve high priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role The Risk, Compliance & Resilience Advisor shall help to manage compliance and assurance for supporting the Senior Manager - Risk & Compliance and Risk & Resilience Lead by ensuring that: Risk Assessment: Assist in identifying, assessing, and prioritising risks across the organisation. Conduct risk assessments to evaluate the likelihood and potential impact of risks on business operations and objectives Compliance Monitoring: Monitor regulatory developments and changes in laws, regulations, and industry standards. Assess the organisation's compliance with applicable regulations, standards, and internal policies Resilience Planning: Support the Global Risk & Resilience Lead in the Development and maintenance of IT resilience and business continuity plans to ensure the organisation's ability to respond to and recover from IT disruptions Incident Response and Management: Provide support in DR related incident response activities, including investigating IT security incidents, breaches, and disruptions Issue Identification: Identify and document risk deficiencies, compliance gaps, and areas for improvement. Collaborate with stakeholders to develop actionable recommendations and corrective action plans to address identified issues Documentation and Reporting: Maintain accurate documentation of risk assessments, compliance reviews, control testing activities, and remediation efforts. Prepare regular reports for management and stakeholders on the status of risk, compliance, and control activities Policy and Procedure Development: Assist in the development and maintenance of risk management, compliance, and control related policies, procedures, and guidelines. Ensure alignment with regulatory requirements and industry best practices in alignment with the Global IS Governance Lead Vendor Risk Management Support: Assist in assessing and managing risks associated with third party vendors and service providers. Evaluate vendor controls and adherence to contractual obligations Continuous Improvement: Identify opportunities for enhancing risk management, compliance, and control processes. Recommend and implement improvements to strengthen the organisation's risk and control environment Project Work: Contribute to project activities as required to ensure GRC requirements are understood and addressed Areas of Accountability, Responsibility and Competence Level Works with the Global Risk & Compliance Senior Manager to support IS in the delivery of governance, compliance, and risk activities, whilst supporting the Integration projects Supports the execution of the security, audit, and compliance activities Supports the Global Risk & Compliance Senior Manager by ensuring the successful delivery of initiatives and projects within the Risk and Compliance environment Supports the Risk & Compliance Senior Manager, and Risk & Resilience Lead in any required activities which support improvements in assurance, compliance, and audit activities Addresses findings from identified risks or audits Ensures the ISMS contains an accurate record of risks, events, and issues Supports the internal and external audit investigations Ensures that the audit tests, self certifications, and audit reviews are relevant, consistent, and conducted in accordance with professionally accepted auditing standards Works with minimal supervision, using clearly defined processes and procedures Facilitates the use of performance metrics to improve output May be required to provide out of hours support via an on call rota Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate compliance and risk related concepts to technical and non technical audiences Substantial relevant experience in control management for governance, compliance, IT audits, IS assurance and risk management programmes CISA, CISM or equivalent preferred BSc or equivalent qualification in IT based degree preferred 3+ years relevant IT work experience Proven ability to communicate with technical teams to elicit information and requirements Understanding of regulatory requirements, including cross industry regulations (e.g., GDPR, Data Protection Act) and industry specific regulations Skilled in implementing compliance and control frameworks Proficient in IT governance and quality standards Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including and Cybersecurity Framework Excellent stakeholder management skills High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgement and maturity Knowledge of OneTrust risk management toolset or similar preferred At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.
Apr 17, 2026
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role The Risk, Compliance & Resilience Advisor shall help to manage compliance and assurance for supporting the Senior Manager - Risk & Compliance and Risk & Resilience Lead by ensuring that: Risk Assessment: Assist in identifying, assessing, and prioritising risks across the organisation. Conduct risk assessments to evaluate the likelihood and potential impact of risks on business operations and objectives Compliance Monitoring: Monitor regulatory developments and changes in laws, regulations, and industry standards. Assess the organisation's compliance with applicable regulations, standards, and internal policies Resilience Planning: Support the Global Risk & Resilience Lead in the Development and maintenance of IT resilience and business continuity plans to ensure the organisation's ability to respond to and recover from IT disruptions Incident Response and Management: Provide support in DR related incident response activities, including investigating IT security incidents, breaches, and disruptions Issue Identification: Identify and document risk deficiencies, compliance gaps, and areas for improvement. Collaborate with stakeholders to develop actionable recommendations and corrective action plans to address identified issues Documentation and Reporting: Maintain accurate documentation of risk assessments, compliance reviews, control testing activities, and remediation efforts. Prepare regular reports for management and stakeholders on the status of risk, compliance, and control activities Policy and Procedure Development: Assist in the development and maintenance of risk management, compliance, and control related policies, procedures, and guidelines. Ensure alignment with regulatory requirements and industry best practices in alignment with the Global IS Governance Lead Vendor Risk Management Support: Assist in assessing and managing risks associated with third party vendors and service providers. Evaluate vendor controls and adherence to contractual obligations Continuous Improvement: Identify opportunities for enhancing risk management, compliance, and control processes. Recommend and implement improvements to strengthen the organisation's risk and control environment Project Work: Contribute to project activities as required to ensure GRC requirements are understood and addressed Areas of Accountability, Responsibility and Competence Level Works with the Global Risk & Compliance Senior Manager to support IS in the delivery of governance, compliance, and risk activities, whilst supporting the Integration projects Supports the execution of the security, audit, and compliance activities Supports the Global Risk & Compliance Senior Manager by ensuring the successful delivery of initiatives and projects within the Risk and Compliance environment Supports the Risk & Compliance Senior Manager, and Risk & Resilience Lead in any required activities which support improvements in assurance, compliance, and audit activities Addresses findings from identified risks or audits Ensures the ISMS contains an accurate record of risks, events, and issues Supports the internal and external audit investigations Ensures that the audit tests, self certifications, and audit reviews are relevant, consistent, and conducted in accordance with professionally accepted auditing standards Works with minimal supervision, using clearly defined processes and procedures Facilitates the use of performance metrics to improve output May be required to provide out of hours support via an on call rota Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate compliance and risk related concepts to technical and non technical audiences Substantial relevant experience in control management for governance, compliance, IT audits, IS assurance and risk management programmes CISA, CISM or equivalent preferred BSc or equivalent qualification in IT based degree preferred 3+ years relevant IT work experience Proven ability to communicate with technical teams to elicit information and requirements Understanding of regulatory requirements, including cross industry regulations (e.g., GDPR, Data Protection Act) and industry specific regulations Skilled in implementing compliance and control frameworks Proficient in IT governance and quality standards Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including and Cybersecurity Framework Excellent stakeholder management skills High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgement and maturity Knowledge of OneTrust risk management toolset or similar preferred At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.
