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Vice President - Team Leader of Client Service page is loaded Vice President - Team Leader of Client Servicelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION MUFG has a developing and thriving Transactional Banking business, headquartered in Tokyo and spanning all continents. Transaction Banking, EMEA (incorporating Europe, Middle East and Africa) forms part of MUFG's Global Transaction Banking business.Our key responsibilities are to drive regional business and support global & regional clients with Transaction Banking solutions for Cash and Liquidity Management, Foreign Exchange, Trade and Working Capital through a comprehensive suite of proprietary and 3rd party digital channels. We support our local and international cash management services for our Corporate, FI and NBFI client base.Transaction Banking EMEA consists of Trade, Working Capital, Cash and Liquidity Management solutions for our chosen client base and comprises of product, sales, implementation, client services, planning and risk functions.The Client Servicing Team acts as the first point of contact for all client issues and enquiries across our Transaction Banking products and channels. The team provides a proactive client service approach to clients on all transactional enquiries, complaint management and troubleshooting problems, as well as identifying cross-selling opportunities. They take end-to-end accountability and ownership of the client relationship to deliver an optimal and premium service level. DIRECT REPORTS Yes MAIN PURPOSE OF THE ROLE Accountable and responsible as Team Leader of Client Service team for taking appropriate action with respect to team lead of Client Servicing within TB EMEA. Responsible for all line management duties of both the Client Support and MGS offshored operation. Responsible for the daily oversight of team members activities, providing support/guidance and training. Reporting line is to Deputy Head of Transaction Banking EMEA. KEY RESPONSIBILITIES Responsible for the performance management of team members, through the setting of challenging/stretching KPI objectives, providing performance feedback through monthly one on one meetings and keeping an open communication channel with the team through regular team meetings. Responsible for representing and presenting on behalf of the team in all regular engagement forums with internal and external stakeholders. Responsible for being risk owner and the risk management of key risk / inherent risk for the team. Responsible for maintaining an efficient working environment and ensuring business as usual activities to be completed in a timely manner. Responsible for tracking all workflows in/out and ensuring our client communication is of the highest standard through quick delivery timing. Responsible for the continuous review of the teams' key processes, proactively looking for opportunities to streamline, digitize and automate where possible. Being first point of contact for the client on all day-to-day banking enquiries and issues, taking accountability and ownership to ensure an optimal and premium service level is provided. Fulfil the role of team manager within the team for business-as-usual escalation and support in handling more complex/technical client inquiries. Log and track all calls to resolution ensuring accuracy and timely reporting of metrics. Support of customers' daily transactions and operations, by investigating and resolving enquiries and complaints promptly and managing the client's expectations. Day-to-day handling of enquiries and requests internally from the front office coverage teams and branches across the EMEA region. Proactive, value-added engagement with corporate client groups in an account manager style to manage transaction relationships, improve client experience and provide recommendations for cross-sell opportunities. Provide training for new joiners and junior members of the team, applying experience and knowledge to support development of staff members within the team. Handling of all client users, administration and maintenance requests which will include the issuance and completion of documentation to each client. As a Service partner, collaborate with the RMs, Sales, Operations and other key internal stakeholders to ensure the prompt resolution of cases and client issues, and identify opportunities for service improvement, or proactively educate the client to avoid any future service disruptions. Perform value added activities by identifying cross-selling and revenue opportunities, by understanding the client organization and business requirements to improve service levels, the product solution, or the utilization and optimization of product and channel usage and volumes. The timely identification, escalation and resolution of all issues and enquiries, including any clients at risk. Take a lead role for ad hoc projects and initiatives as and when required to enhance the client experience or the team's service levels. Including support to junior team members on projects / initiatives that they are responsible for. Support channel and product development within Transaction Banking EMEA, periodically documenting enhancement requests based on client feedback and trends in client request types to Product Team/Head Office. Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Support the Transaction Banking EMEA Leadership team with the strategic direction of Transaction Banking mid-term business plan. WORK EXPERIENCE Essential: A minimum of 5+ years Associate level payment operation experience within the financial service industry. Proven experience in client communication with corporate customers, focused on delivering prompt and effective problem resolution. Basic experience of online banking platforms and processes. Familiarity with payment-related operations and procedures, as well as a fundamental understanding of payment regulations. Ability to adapt quickly to new workplace environments and evolving market conditions. SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Capable of analyzing clients' perspective in various situations and determine positive or negative behavior for opportunities to gain agreement. Able to apply questioning skills for in-depth analysis of attitudes, situations, problems and priorities to determine optimum strategy on how to deal with them. Eager to support and learn and foster collaborative working relationships across the organization. Able to identify and manage both transactional and operational risks. Computer literate with the ability to learn client service software applications. Good questioning skills. Good analytical and problem-solving skills. PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach

About us At Xelix, we work with some of the world's largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team of 150 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together. In this role you'll grow, be challenged and help shape the future of Xelix. If you're excited about building something special with us, we'd love to hear from you. About the role We're looking for a People Partner to play a key role in supporting our continued growth. Reporting to the VP of People, you'll act as a trusted partner to leaders across the business while also managing and developing a People Advisor. This role blends strategic people partnering with hands on delivery and leadership of core people operations. You'll work across the UK and internationally, helping us build scalable, inclusive, and high performing teams. What you'll be doing People Partnering & Leadership Support Partner with senior leaders and managers to deliver people solutions aligned to business goals Coach and advise leaders on performance management, employee relations, engagement, and team development Support organisational design, workforce planning, and change initiatives Act as a trusted advisor during periods of growth and transformation Employee Relations & Performance Lead and oversee employee relations cases, including performance, conduct, absence, grievances, and disciplinaries Ensure a consistent, fair, and legally compliant approach across the business Support managers in building confidence and capability in people management International Workforce Support Provide people partnering support across multiple geographies, working closely with local advisors and external partners Ensure compliance with UK employment law and support international employment requirements (e.g. US, India) Advise leaders on managing remote and distributed teams effectively People Operations & Process Oversee day-to-day people operations, ensuring a great employee experience across the full lifecycle Partner with the People Advisor to deliver onboarding, offboarding, payroll inputs, benefits administration, and HR systems Review, develop, and implement people policies and processes to support scale and consistency Line Management & Team Development Line manage, coach, and develop the People Advisor Delegate and prioritise operational work effectively, ensuring high-quality delivery Build capability within the People team and contribute to a strong team culture Projects, Culture & Continuous Improvement Contribute to and lead people projects such as engagement surveys, learning and development initiatives, DEI, and wellbeing Use people data and insights to inform decisions and improve outcomes Champion company values, inclusion, and employee experience What you'll bring Significant experience in a People Partner or HR Business Partner role, ideally within a SaaS, tech, or high growth environment Strong working knowledge of UK employment law; experience supporting international teams is highly desirable Strong understanding and hands on experience using HiBob (HRIS) for core HR processes Experience line managing or mentoring junior HR/People team members Comfortable operating in a scale up environment with evolving processes and priorities Credible, confident, and able to influence stakeholders at all levels Pragmatic, commercially minded, and solutions focused Empathetic with strong judgement and discretion Organised, adaptable, and comfortable balancing strategic and operational work What we offer in return Competitive salary of £55,000-£65,000 depending on experience ️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days Hybrid working 3 days a week from our dog friendly Hoxton office On site gym and cycle to work scheme ️ Employee discount at over 100 retailers Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat Want to learn more? About us Xelix blog Xelix news Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Interview Process While the exact process may vary slightly depending on the role, our typical interview stages are: Introductory Call - A short Teams conversation with a Talent Partner to discuss your background and the opportunity. Hiring Manager Interview - A 30-45 minute Teams meeting to explore your experience and fit for the team. Technical Task or Presentation - A role relevant exercise to demonstrate your skills and approach. Final On site Interview - An in person meeting with our senior leadership team and co founders at our office. We strive to make the process clear, efficient, and respectful of your time.

Claims Manager, London Wholesale Property London, UK At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. Our Property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution. This is achieved through the interaction and collaboration with the practice leader and the underwriting team and with brokers, clients and experts, taking ownership of critical issues relating to the claims management. This is a fantastic role supporting the Head of Property & Casualty Claims in the management of the UK & Lloyd's London Wholesale Open Market claims portfolio and effectively oversee direct reports. You'll lead direct reports to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution. You will also be responsible for ensuring portfolio oversight and insights and provided to stakeholders to make better informed decisions. In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, claims legal, brokers and clients as required. Maintain necessary reporting and controls as delegated by the Head of Property & Casualty Claims. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times. What you'll be doing What will your essential responsibilities include? Lead and oversee a team of claim handlers managing Property claims, ensuring effective coverage analysis, investigation, evaluation, reserving and resolution in line with AXA XL guidelines, service standards and regulatory requirements. Own the performance, engagement and development of the team, including goal setting, performance management, technical coaching, succession planning and the identification and development of high potential talent, fostering a culture of constructive feedback and continuous learning. Manage a personal portfolio of claims and provide oversight of team portfolios, including direct handling of highly complex or large loss claims, identification of trends, reporting, and resolution of significant or problematic issues. Provide oversight of large losses and proactively manage litigation strategy on complex claims, including selection and management of external counsel in collaboration with management, Litigation and Claims teams, ensuring adherence to litigation management principles. Build and maintain strategic relationships with brokers, clients, underwriters, actuaries and Practice teams, including supporting new business and renewal activity, client training, marketing, business development and retention initiatives. Review and manage external vendor and Enterprise Shared Services performance across the portfolio, providing guidance and monitoring service delivery to ensure high customer service standards. Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning. Manage team workload, resource allocation and succession planning, ensuring optimal use of resources based on expertise, claim complexity and volume; support resource modelling, budget planning and expense management, including appropriate cost allocation to files. Lead and support process review and improvement initiatives within the product line, including project management of key initiatives delivered within agreed timescales. Deliver superior customer service to policyholders and brokers and ensure consistent standards across the team, proactively identifying and implementing improvements to the client experience. Undertake ad hoc international travel as required. This role is within the London Wholesale Property team. Depending on future work volumes, the opportunity may arise to work on other lines of business within Claims. We have also developed a cross training program designed to provide team members with the chance to expand their skills and experience across different areas. At AXA XL, we believe in fostering a culture of continuous learning and development, and as such, there will be opportunities for training across various teams and expertise domains. We especially encourage new starters to take full advantage of these opportunities to broaden their skillsets, gain diverse experience, and support their growth. By doing so, colleagues can enhance their capabilities, contribute to innovation, and help us deliver exceptional service to our customers. You will report to Head or Property & Casualty Claims, UK & Lloyd's. What you'll bring We're looking for someone who has these abilities and skills: Desired Skills and Abilities: Technical Claims Handling - Significant Property claims experience, working knowledge of Lloyd's Claims Principles, Lloyd's regulations, and the subscription market and knowledge of legal entities and global claims handling in different jurisdictions. Capable of overseeing large losses within team, including provision of authority, team mentoring and reporting of trends. Influencing and Negotiation - Ability to coach the team to achieve required results, managing internal and external relationships proactively and overseeing ESS including influencing to ensure results are at a high standard. Ability to influence underwriters and the market, including handling complaints effectively as well as representing Property at key Management meetings. Critical and Strategic Thinking - Ability to manage resources including team workload allocation and pro active management of vendor relationships to deliver on Product strategy. Ability to take a pre emptive problem management, solution generation and resolution approach. Communication - Ability to convey information in a clear, concise way to team, senior management and peers. Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing and business development/retention activities. Organization - Ability to organize the team to ensure work is being done in the most effective way and SLAs are being met. Skilled at working independently with minimal supervision from manager. Continuous Improvement - Ability to look for ways to improve day to day work of direct report(s) and the Property Team. Identify areas where improvement requires and implement Continuous Improvement ("CI") measures with team, acting as a CI champion and ambassador. Analytic Skills - Possesses strong analytical skills and sound judgment. Leadership - Role models by setting a high bar for performance, engagement, and commitment. Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering. Takes initiative and has the ability to lead. Data analysis - Poised using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analyzing problem areas including using data to manage experts. Change Management - Ability to implement change to achieve departmental strategy, including communicating change effectively and providing support to direct report(s) through the change curve. Project management - Ability to lead projects within own department as well as participation and contribution to projects supporting global claims strategy. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at us/inclusion and diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you . click apply for full job details

Health and Safety Lead Application Deadline: 24 April 2026 Department: QHSE Employment Type: Permanent - Full Time Location: Vetchberry- Witton, Birmingham Description We are seeking a proactive and motivated HSE Advisor to support our QHSE Manager in maintaining and continuously improving Health, Safety, and Environmental standards across the plant. In this role, you will play a key part in implementing new HSE processes and initiatives, ensuring compliance, and fostering a strong culture of safety. You will build effective working relationships with employees at all levels, as well as contractors, to promote best practices and drive engagement. Key responsibilities include conducting internal audits, carrying out risk assessments, delivering safety training, and supporting ongoing HSE improvement activities. You will also act as a trusted advisor, championing safe behaviours and ensuring a safe and compliant working environment for all. The hours are 37 a week working between the hours of 8am-6pm. Key Responsibilities Ensure that all Health, Safety and Environmental policies, procedures, rules and regulations are adhered to and communicated. Ensure full and accurate health and safety and training records are maintained. Establish and maintain a full programme of documented health & safety inspections, audits and checks. Conduct regular risk assessments of the workplace activities, identifying potential hazards, and implementing controls to mitigate risks. Monitor and evaluate the effectiveness of risk control measures and adjust as necessary. Investigate accidents, near misses, and other safety incidents to determine root causes, and implement corrective actions. Prepare and maintain accurate records of all safety-related incidents and produce reports for management as required. Implement proactive and reactive safety measures as required. Provide practical competent advice to the workforce, supervisors and managers on HSW matters. Complete internal and subcontractor audits, and set actions to address the root cause of any findings in relation to audits and investigations. Update and manage the HSE KPI's in line with the company objectives. Promote a positive safety culture within Thyssenkrupp, encouraging active participation and ownership of safety responsibilities at all levels. Engage with employees and management to raise awareness of safety issues and foster a proactive approach to risk management. Skills, Knowledge & Expertise Professional certifications such as NEBOSH General Certificate or equivalent. Proven experience in a health and safety role, preferably within the manufacturing industry. In-depth knowledge of UK health & safety legislation, regulations, and standards. Strong analytical skills with the ability to assess risks and develop effective control measures. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Proficient in conducting safety training sessions and delivering presentations. An approachable, flexible and pro active individual who all employees feel they can approach for assistance in any safety matter. Ability to work independently on a project. Strong attention to detail. Willingness to undertake further training and study as required A full UK driving licence and own transport. Job Benefits 25 days holiday + 8 bank holidays Company bonus scheme Advantageous pension scheme Learning & Development opportunities Employee high street vouchers & discounts Employee Assistance Programme Occupational health & health surveillance Length of Service Awards Christmas savings scheme Eye care vouchers Wellbeing events Recognition Portal Rewards Portal Company events Car Salary Exchange Scheme Company share schemes Christmas Closedown

Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts. Zeeco is a global leader in combustion and environmental solutions, renowned for our expertise in designing, engineering, and manufacturing advanced burners, incinerators, and environmental control systems. Serving a wide array of industries such as oil and gas, petrochemicals, and power generation, we deliver innovative technologies that enhance operational efficiency, safety, and environmental compliance. Are you a dynamic leader with a passion for delivering complex power projects across a global landscape? We're looking for a Head of Projects to lead and grow our Power Projects team across EMEA-driving excellence, developing talent, and ensuring world class project delivery. In this high impact leadership role you will oversee projects from start to finish ensuring projects are delivered on time and within budget, these projects are diverse ranging from small components to multi million pound contracts. What you'll do Lead and develop a team of Project Managers handling 30+ active projects across EMEA. Set a clear strategic direction, ensuring delivery of both personal and team goals. Oversee equipment selection, drafting and manufacturing schedules, cost control, and technical/commercial correspondence. Review detailed engineering drawings and ensure compliance with design, codes, quality, cost, and delivery requirements. Drive continuous improvement and process optimisation to enhance customer experience. Collaborate closely with Sales, Engineering, Procurement, Controls, and global teams. Support customer site visits, surveys, and key project milestones. Resolve technical or commercial disputes at the appropriate management level. Grow and develop the project team across Europe, the UK, and the Middle East. Lead onboarding and development of new team members. Champion lessons learned initiatives and operational excellence. What does success look like Achieving revenue and profitability targets Accurate forecasting and strong commercial performance High customer satisfaction On time delivery and milestone completion High quality project execution with minimal recall or warranty issues A capable, motivated, and continuously developing team Skills & Abilities required Exceptional project management capability Strong problem solving and lateral thinking High attention to detail and accuracy Ability to thrive under pressure and tight deadlines Excellent communication, presentation, and relationship building skills Strong IT skills, including MS Projects or equivalent Proven ability to coach, mentor, and grow teams Ability to travel regularly across EMEA Experience & Knowledge required Technical or engineering qualification Experience in power, oil & gas, or related industries Global experience leading remote teams Knowledge of HRSG and boiler systems Strong commercial background with a relevant degree Multilingual capability is an advantage Extensive leadership experience Why Zeeco? At Zeeco, we value our employees and are committed to offering a comprehensive benefits package to support your well being and professional growth, see below some of the great things we offer: BUPA, Medicash, Critical illness cover, Employee Assistance Program, Gym membership to support your wellbeing. 12% Employer contribution to company pension scheme to help you plan confidently for the future. 27 days holiday (plus bank holidays) so you can recharge and maintain a healthy work life balance. Life insurance for added peace of mind. Professional growth opportunities, including training, development, and the chance to work alongside world class engineering teams. A supportive, safety driven culture where your expertise is valued and your voice matters. Regular social events to have fun and enjoy team camaraderie and to promote and protect our culture. If you're ready to make a significant impact and lead with purpose, we'd love to hear from you! Working at Zeeco means being part of a people centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge.