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What's the opportunity for a Systems Administrator at Gearset? Take ownership of our MDM and local network to take our existing practices to the next level. Improve resolution times by acting as a key escalation point, helping Gearset scale with confidence. Deepen your expertise in network administration and advanced endpoint management. Work on interesting projects such as IAM and device attestation that impact the whole of Gearset. Work within our agile and impactful IT team, and be supported with best in class equipment and a culture that encourages autonomy and new ideas. What you'll achieve Take ownership of our 350+ endpoints using Jamf (98%) and Intune (2%) and create plans for future enhancements. Resolve Wi Fi and network issues as our in house subject matter expert, leading long term improvements to performance and reliability. Act as the primary escalation point for complex support tickets, providing deep technical expertise to support our IT Support Technician. Manage a programme of maintenance and audits across core systems to reduce admin overhead and increase resilience. Ensure the security of systems and data by implementing and maintaining appropriate best practice and access controls. Support the IT Project Manager in delivering company wide projects with strong technical expertise. About you Proven experience in Apple and macOS environments and with Google Workspace, with the technical expertise to own and optimise Jamf for MDM. Strong background in network administration and diagnostics, including hands on troubleshooting and management with Aruba Central and FortiManager. Excellent communication and interpersonal skills, both remote and in person, with the ability to explain technical concepts clearly to all audiences. Analytical problem solver with a root cause mindset, focused on building durable solutions rather than quick workarounds. Proactive approach to taking full ownership of your domains while collaborating closely within a high impact, lean team. Great to haves Experience with scripting, automation, or Infrastructure as Code to reduce manual tasks and build repeatable processes. Background in managing SaaS platforms like Google Workspace, Notion, or Slack, including user lifecycle and access permissions at scale. Salary and benefits (the stuff you'd expect!) Salary is up to £60k (depending on experience) This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2 3 days a week in the office) Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year Top end hardware provided Opportunity to join our Long Term Incentive Plan Free lunch in the office 25 days holiday plus bank holidays (with the option to buy an extra 5 each year) Company Pension Plan (matching up to 5%) Bupa health care Life Insurance & critical illness cover Discounted gym membership, as well as a range of health and wellness benefits

GCM Unit Manager I - UK page is loaded GCM Unit Manager I - UKremote type: Hybrid Positionlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R83386# Overview: Manages administrative, relationship management and planning for one or more of assigned section's product lines or group of staff. Works closely with management and/or Product Leader and others as assigned. Primary Responsibilities: Manage simple to complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits. Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services. Manage, coach and mentor Relationship Managers and other assigned staff members, encouraging individual and group development. Ensure staff is kept aware of and compliant with internal and external policies and procedures. In conjunction with management, lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance. Partner with management and colleagues to maintain all administrative, operational and risk management support for Unit. Participate in revenue generating efforts as assigned. Focusing on assigned product and business lines, for internal and external relationships, develop and maintain key relationships, directly related to revenue growth. Collaborate to bring efforts to fruition. Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: This position manages individual development by providing coaching, feedback, and reinforcement. As well as effectively delegating tasks or projects. The position facilitates development of a sense of ownership in jobs or projects by providing clear expectations, controlling sufficient resources, encouraging responsibility and coaching. The position uses appropriate influence to inspire and guide individuals toward goal achievement and establishes and builds rapport by communicating with internal and external clients frequently. The jobholder fosters attitudes, conditions, and environments that yield improved quality and quantity to maximize performance. The position conducts analysis and monitors progress and results and takes appropriate measures and counter measures as required. Typical managerial scope of the position is up to 3,500 accounts or 2-5 staff members. Education and Experience Required: Bachelor's degree and a minimum of 2 years' related experience,OR in lieu of a degree,A combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' related experienceMinimum of 1 year work leadership and/or supervisory experienceStrong customer service skillsStrong verbal and written communication skillsProblem resolution skillsResource management skillsStrong decision-making skills Education and Experience Preferred: Certified Corporate Trust Specialist certificationProject management skillsAnalytical skillsDemonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software # Location London, United KingdomGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people's lives and uplift the communities we serve . M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities-combining the capabilities of a large bank with the care of a locally focused institution.

# About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.2 billion in customer investments (as of December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!# About the Role Level: 5Department: CDOLocation: Southampton or LondonContract type: PermanentThe role sits within the Chief Data Office (CDO) and reports to the Head of Data Platforms.This role accelerates Quilter's data strategy by defining engineering standards, building scalable data platforms, and leading a high performing data engineering team. The Data Engineering Manager plays a pivotal role in delivering business value through enabling actionable insights. This position partners with colleagues and stakeholders across the organisation to transform raw data into usable, reliable, high quality data products. The role requires a blend of technical expertise, business acumen, and team leadership skills to create a data-driven culture across the organisation.The key accountabilities for the role are as follows:Team Management & Growth Lead a team of data engineers through coaching, mentorship, and technical guidance Support individual career development and performance feedback, creating growth opportunities for your team Foster a collaborative, inclusive, and high-performance team cultureTechnical Oversight & Delivery Defining Data engineering standards and best practices to ensure robust, efficient and secure product delivery. Guide the design and implementation of scalable data pipelines and data products Review architecture and code, provide technical direction, and help resolve complex engineering challenges by being hands-on when needed Ensure delivery of high-quality, reliable solutions aligned with business goals and engineering best practicesCross-Functional Collaboration Partner with product managers, data scientists, analysts, and business stakeholders to understand requirements and prioritise work Work closely with platform and data analysis teams to develop delivery process to continually improve business outcomes Translate business needs into actionable engineering detailed plans and ensure timely delivery of key projects Communicate clearly across technical and non-technical teams to align on priorities and progressOperational Excellence Promote operational stability and reliability of data pipelines and systems through monitoring, alerting, and incident response Advocate for high standards in data quality, governance, and compliance by collaborating with platform and data governance teams Drive continuous improvement in development workflows and team productivity# About You Qualifications Degree in a technical discipline (e.g. computer science, engineering, maths, physics) or evidence of equivalent practical experienceKnowledge/Experience: Proven experience in managing and growing technical teams within a complex business environment Strong technical hand on experience in building and maintaining data pipelines on a Databricks and Fabric environments within Azure Experience in implementing batch and stream pipelines in a kappa architecture Experience implementing data quality frameworks, SLAs, and observability tooling. Familiarity with data governance practices (lineage, cataloguing, access control). Ensuring compliance with regulatory requirements (e.g., GDPR, data retention controls). Setting technical direction and establishing engineering standards. Managing roadmaps, sprint planning, and delivery across multiple projects or squads Experience of data engineering across multiple layers and modelling techniques including a Kimball and Data VaultSkills: Strategic thinker with curious mindset and strong problem-solving skills Ability to communicate complex concepts in a clear, concise manner Databricks: Delta Lake, Unity Catalog, Workflows, Notebooks, Clusters, MLflow. Azure: ADLS Gen2, Azure Data Factory, Event Hubs/Kafka, Key Vault, Functions, Synapse. Spark: Strong knowledge of Spark internals, optimisation, partitioning, performance tuning. Languages: Python, SQL, optionally Scala. CI/CD: Azure DevOps pipelines with asset bundles for data engineering deployments. Orchestration: ADF, Databricks Workflows, or other scheduling frameworks. Knowledge of Data Modelling: Kimball, Data Vault. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction. We create brighter

Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior ITService Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the ITService Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with Customers to establish the structure of service level agreements (SLAs). Ensures that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews / analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti-virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork inclusion and unity amongst the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast-paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high-performing teams. Solid understanding of IT infrastructure, systems, and support operations across desktop, network, and application environments. In-depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user-centric culture and improve service delivery. Experience managing incident, problem, and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders, and senior leadership. Experience with enterprise-level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends, and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g., ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g., PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI-powered support technologies, or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and providesan excellent link between London, Coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on-call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Job Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Company Overview Accenture is a leading global professional services company,providinga broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossall oftheseservices We believe in inclusion and diversity and supporting the whole person. Our core valuescomprise ofStewardship, Best People, Client Value Creation, One Global Network, Respect for theIndividualand Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights. This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning,cutting-edgetechnologies, and a global network of experts. Key Responsibilities Service Delivery Management Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g.Dynatrace, Datadog, New Relic, Elastic) to proactivelymonitorservice health and performance. Utilisepredictive alerting and anomaly detection to prevent incidents andoptimisedelivery priorities. Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery. Client Communication Act as the primary point of contact for service delivery, building strong, trusted client relationships. Translate technical insights into clear business value, highlighting outcomes such as improved reliability and reduced Mean TimeToRecover (MTTR). Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyseservice metrics and trends toidentifyopportunities for continuous improvement. Embed incident learnings into automation workflows and prevention models. Use AIOps insights to improve service availability, performance, and reliability. Driveoptimisationthrough data-led decision-making and proactive operations. Documentation and Reporting Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional teams including IT, DevOps, and business units. Promote adoption of AIOps and automation tools across operational teams. Encourage skills development in data-driven and AI-assisted service management. Foster collaboration and knowledge sharing to drive service excellence. Risk Management Act as escalationleadformajor incidents, service risks, and client concerns, including participation in on-call rotations. Use event correlation and root cause analysis tools such asMoogsoft,BigPanda, and Splunk IT Service Intelligence to accelerate resolution. Proactivelyidentifyand mitigate risks using data-driven insights. Compliance Ensure adherence to client data protection, security, and regulatory requirements. Govern access to operational data used within AIOps and monitoring platforms. Support audits and assurance activities related to AI-enabled service delivery. Automation & Tooling Implement andoptimiseAIOps and automation capabilities to enable proactive and self-healing operations. Drive intelligent alerting, event correlation, and automated remediation. Leverage AI-driven dashboards for performance, cost, and efficiency insights (e.g.within ServiceNow or Datadog). Support business cases for AIOps and automation investment. Ideally,you'llhave: Experience in Service Delivery within infrastructure and cloud environments Strong understanding of IT Managed Services frameworks Hands-on experience with AIOps tools such as Dynatrace and ServiceNow Familiarity with observability tools (e.g.Datadog, New Relic, Elastic) Knowledge of event analytics tools such as Splunk IT Service Intelligence andMoogsoft Experience in stakeholder and client management Financial management, costoptimisation, and business case development experience Understanding of data protection, compliance, and security controls About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Qualification Set yourself apart: You will have a culture of learning and completing relevant training and certifications. Experience in Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site Reliability Engineering principles and practices. Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

Business Analyst - MiFID 2 Product Governance - sought by investment bank based in London - Contract - Hybrid Key Responsibilities Interpret regulatory requirements and translate them into business and functional requirements, engaging closely with Legal, Compliance and Front Office stakeholders. Conduct gap analysis on current-state MiFID II Product Governance processes, identifying enhancements across controls, systems and reporting. Develop and propose solution options, leading them through governance and approval processes. Define and document new or updated governance, reporting, policies and procedures. Improve BAU processes and operational controls across the product lifecycle. Perform data analysis to support decision-making and impact assessments. Support the project manager with PMO standards, delivery tracking, and preparation of steering/working group materials. Assist in the facilitation of UAT where required. Required Skills & Experience 10+ years' Business Analysis experience within Investment Banking. Proven experience delivering regulatory change within either: MiFID II Product Governance, or FCA Consumer Duty Strong track record across legal interpretation, impact assessment, solution design, and handover to BAU. Extensive collaboration experience with Front Office, Business Management, Legal and Compliance teams. Excellent communication skills-written, verbal and stakeholder-facing. Advanced proficiency in Excel (data analysis), PowerPoint, and Visio (process modelling). Strong analytical mindset with exceptional attention to detail. Some project management background is desirable. Preferred Skills Knowledge of MiFID II Investor Protection, including Costs & Charges and Inducements. Understanding of PRIIPs regulatory requirements. Professional Business Analysis qualifications (e.g., BCS, IIBA). Experience working within a large global banking environment. Please apply within for further details - Matt Holmes, Harvey Nash

Job Location: GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One Braham, GBR-Manchester-New BaileyAdvertised Salary: Competitive salary & benefitsThis role exists to ensure BT systematically realises the value it has already contracted for, by embedding intelligence, control, and automation into the management of third-party relationships. The Partner Management team are developing an AI enabled Contract Intelligence capability to transform how BT manages supplier commitments, pricing mechanisms (e.g., indexation), SLAs, service credits, and commercial risks across our partners/contracts. You will define and lead BT's Contract Intelligence and Contract mgmt. Automation capability as a core Digital control layer, transforming how the organisation governs third-party spend, realises contractual value, and manages commercial risk at scale. Lead the design, deployment and adoption of a Group wide Contract Intelligence platform and control system, integrating contract, performance, and financial data to drive decision-making across BT. You will operate at across business units, setting direction, shaping investment priorities, and ensuring this capability is embedded into BT's operating model, decision-making, and supplier governance. What you will be doing (Role Accountabilities) Set the Group strategy and roadmap for Contract Intelligence and Supplier Automation, aligned to BT's Digital and cost transformation priorities against the £14bn of external spend Own value realisation outcomes (e.g. contract value recovery, leakage reduction, risk mitigation, cycle time improvement), not just delivery of tooling Define and embed operating model and governance, ensuring contract intelligence is systematically used across Partner Management, Finance, Procurement, and Service teams Act as the senior interface up to exec level stakeholders, shaping priorities, securing investment, and driving adoption Lead cross-functional execution at scale, aligning data, AI, engineering, and commercial teams into a single coherent capability Establish BT-wide standards for contract analytics, obligation management, and supplier performance intelligence Drive continuous optimisation of third-party value, using AI-driven insights to influence supplier strategy, renewals, and commercial negotiations What you'll need to succeed (Skills & Experience) Essential experience Proven experience operating at senior leadership level, with the ability to shape direction and influence decisions at Executive level Deep understanding of supplier management, procurement, and commercial contract structures, including pricing mechanisms, SLAs, and risk allocation Experience building advanced AI solutions as well as automation to solve complex business problems and drive operational efficiency Strong experience in contract analytics, performance management, or financial/commercial assurance, ideally in large supplier environments Proven ability to lead through influence in matrix organisations, navigating competing priorities and driving alignment without direct authority Ideal Track record of defining and scaling business level capabilities or platforms, embedding them into operating models and driving adoption across complex organisations Strong commercial acumen with experience owning or influencing material financial outcomes (e.g. cost optimisation, value realisation, risk mitigation) Experience leading cross-functional delivery at scale, aligning business, technology, data, and finance teams to deliver measurable outcomes Demonstrated ability to translate strategy into execution, establishing governance, controls, and performance frameworks that drive sustained impact Essential skills AI & LLM Application: strong understanding of how to apply machine learning and large language models to unstructured data, workflow automation, and business decision support Commercial & financial insight: understands value drivers, cost structures, and risk, and uses data to drive decisions Leadership & capability building: able to build, scale, and evolve high-performing capabilities and teams Data-driven decision making: uses analytics and insight to prioritise, diagnose issues, and track value Problem solving & structured thinking: hypothesis led, able to break down complex challenges into actionable solutions Ideal Strategic thinking & enterprise mindset: able to define long-term direction and align initiatives to business strategy Systems thinking: able to design end to end solutions across people, process, data, and technology Stakeholder influence & executive communication: credible, concise, and impactful with senior audiences Change leadership: drives adoption of new ways of working and embeds them into business-as-usual Risk management & control mindset: ensures appropriate governance, compliance, and mitigation of commercial risk Collaboration & business partnering: works effectively across organisational boundaries to deliver shared outcomes Benefits of working for BT include: • 15% on target annual bonus • Private Healthcare for self & family • Company car or £5,500 cash alternative • X4 Salary Life Assurance • BT Pension scheme, minimum 5% employee contribution, BT contribution 10% • 25 days annual leave (not including bank holidays), increasing with service • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. • 24/7 private virtual GP appointments for UK colleagues • 2 weeks paid carer's leave • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice • World-class training and development opportunities • Discounted broadband, mobile and TV package • Access to 100's of retail discounts including the BT shop Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology,

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role The Risk, Compliance & Resilience Advisor shall help to manage compliance and assurance for supporting the Senior Manager - Risk & Compliance and Risk & Resilience Lead by ensuring that: Risk Assessment: Assist in identifying, assessing, and prioritising risks across the organisation. Conduct risk assessments to evaluate the likelihood and potential impact of risks on business operations and objectives Compliance Monitoring: Monitor regulatory developments and changes in laws, regulations, and industry standards. Assess the organisation's compliance with applicable regulations, standards, and internal policies Resilience Planning: Support the Global Risk & Resilience Lead in the Development and maintenance of IT resilience and business continuity plans to ensure the organisation's ability to respond to and recover from IT disruptions Incident Response and Management: Provide support in DR related incident response activities, including investigating IT security incidents, breaches, and disruptions Issue Identification: Identify and document risk deficiencies, compliance gaps, and areas for improvement. Collaborate with stakeholders to develop actionable recommendations and corrective action plans to address identified issues Documentation and Reporting: Maintain accurate documentation of risk assessments, compliance reviews, control testing activities, and remediation efforts. Prepare regular reports for management and stakeholders on the status of risk, compliance, and control activities Policy and Procedure Development: Assist in the development and maintenance of risk management, compliance, and control related policies, procedures, and guidelines. Ensure alignment with regulatory requirements and industry best practices in alignment with the Global IS Governance Lead Vendor Risk Management Support: Assist in assessing and managing risks associated with third party vendors and service providers. Evaluate vendor controls and adherence to contractual obligations Continuous Improvement: Identify opportunities for enhancing risk management, compliance, and control processes. Recommend and implement improvements to strengthen the organisation's risk and control environment Project Work: Contribute to project activities as required to ensure GRC requirements are understood and addressed Areas of Accountability, Responsibility and Competence Level Works with the Global Risk & Compliance Senior Manager to support IS in the delivery of governance, compliance, and risk activities, whilst supporting the Integration projects Supports the execution of the security, audit, and compliance activities Supports the Global Risk & Compliance Senior Manager by ensuring the successful delivery of initiatives and projects within the Risk and Compliance environment Supports the Risk & Compliance Senior Manager, and Risk & Resilience Lead in any required activities which support improvements in assurance, compliance, and audit activities Addresses findings from identified risks or audits Ensures the ISMS contains an accurate record of risks, events, and issues Supports the internal and external audit investigations Ensures that the audit tests, self certifications, and audit reviews are relevant, consistent, and conducted in accordance with professionally accepted auditing standards Works with minimal supervision, using clearly defined processes and procedures Facilitates the use of performance metrics to improve output May be required to provide out of hours support via an on call rota Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate compliance and risk related concepts to technical and non technical audiences Substantial relevant experience in control management for governance, compliance, IT audits, IS assurance and risk management programmes CISA, CISM or equivalent preferred BSc or equivalent qualification in IT based degree preferred 3+ years relevant IT work experience Proven ability to communicate with technical teams to elicit information and requirements Understanding of regulatory requirements, including cross industry regulations (e.g., GDPR, Data Protection Act) and industry specific regulations Skilled in implementing compliance and control frameworks Proficient in IT governance and quality standards Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including and Cybersecurity Framework Excellent stakeholder management skills High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgement and maturity Knowledge of OneTrust risk management toolset or similar preferred At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.