43 jobs found

About us At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Please see our website for more information. Head of Programme Delivery The Head of Programme Delivery is a pivotal member of the Change Leadership Team, entrusted with strategic oversight of the programme and complex project business change portfolio for Munich Re Specialty Global Markets. This role leads the delivery of programme and complex projects within the business change portfolio, working closely with the Governance, Design and Project Delivery areas of the Change Team. Leading the Delivery of the programme and complex project portfolio includes resource management, ensuring optimal deployment and development of project, programme and business analysis talent and working with Programme Managers. The incumbent is responsible for driving programme and complex project delivery at scale, shaping the portfolio's direction, and enabling transformation outcomes in partnership with senior stakeholders across Operations, IT, and the wider enterprise. Responsibilities Strategic Portfolio & Programme Leadership Provide strategic and visionary leadership for the planning, prioritisation, and execution of all complex projects and enterprise level programmes, ensuring full alignment with Global Markets and GSI strategy and business objectives. Support the shaping and strategic direction and delivery approach for transformation initiatives across all Functions, ensuring consistency, best practice, and operational excellence. Build and lead a high performance culture where programme and project professionals demonstrate accountability, innovation, disciplined delivery, and continuous improvement. Govern the recruitment, succession planning, and capability development of all programme management resources, ensuring the organisation maintains the skills and leadership required for large scale change. Resource Management & Talent Stewardship Oversee enterprise wide resource planning, allocation, and optimisation across all complex programmes, major change initiatives, and cross functional transformation efforts. Lead talent management, including succession planning and retention of critical programme delivery expertise, ensuring the organisation maintains capacity to execute its transformation agenda. Provide oversight for the recruitment and performance of both internal and external programme delivery staff, ensuring the right mix of capability for high complexity work. Govern and manage resource budgets in collaboration with PMO, ensuring demand planning, capacity forecasting, and financial optimisation across the portfolio. Cross Functional Collaboration & Programme Shaping Establish and maintain strong partnerships across Change, Operations, IT, and other business functions to ensure complex programmes are shaped, governed, and delivered in a fully integrated manner. Collaborate closely with Business Architecture to shape new complex programmes and initiatives-ensuring strategic alignment, clear value propositions, and robust business case development. Act as the senior escalation point for all risks, issues, dependencies, and cross programme impacts within the complex change portfolio, providing decisive and informed leadership. Champion enterprise level transformation, ensuring the most critical and complex initiatives contribute to long term business strategy and operational excellence. Governance, Reporting & Assurance Establish and maintain rigorous governance across all complex projects and programmes, ensuring transparent oversight, disciplined risk management, and robust financial controls. Maintain and evolve the MRSG Change Delivery Framework, working closely with the Head of Project Delivery, as it applies to complex delivery, ensuring adherence to governance expectations and setting the standard for best practice. Provide clear, timely, and insight driven updates to PMO, senior leadership, and Executive Committees to support informed decision making across the portfolio. Chair key governance bodies such as the Change Committee, setting expectations for delivery discipline and strategic alignment. Outcome Assurance & Change Leadership Ensure all complex programmes and transformations are grounded in measurable success criteria, defined outcomes, and quantifiable business benefits. Monitor performance against delivery targets and KPIs, intervening early and decisively where risk threatens successful execution. Partner with the Head of Change to define, articulate, and track benefits realisation across the complex programme landscape. Deputise for the Head of Change across Executive Committees, Steering Committees, and Board level presentations, as required. Actively contribute to the Change Leadership Team, helping shape the strategic direction, culture, and maturity of the broader Change function. Role model Munich Re's leadership expectations, including integrity, collaboration, accountability, and customer centricity. Demonstrate exemplary prioritisation and time management by favouring high impact, face to face engagement and collaborative working sessions-reducing reliance on email in favour of accelerated decision making and stronger relationships. Foster a culture of direct engagement and ownership, ensuring major delivery challenges and decisions are resolved through personal interaction and proactive leadership. Knowledge and Skills Extensive experience leading complex programmes in Lloyd's and company market sectors. Extensive experience in leading complex business change portfolios and resource management, ideally within financial services. Strong leadership and team management capabilities, with a proven ability to motivate and develop cross functional teams. Exceptional people skills, with the ability to build strong relationships, influence stakeholders at all levels, and navigate complex interpersonal dynamics to drive positive outcomes. Deep understanding of project, programme, and portfolio management methodologies (e.g., PRINCE2, PMI, Agile) and governance frameworks. Proven excellent communication skills. Strong analytical and problem solving skills, with a focus on delivering value and outcomes. Expertise in designing and evolving resource management and delivery processes. Experience leading business analysis teams Strong experience working with business architecture teams to shape projects and programmes PRINCE2 Practitioner, APM Practitioner Qualification or Chartered Project Professional, SAFe Agilist, Lean Six Sigma University Degree and/or relevant professional qualification If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! Diversity, Equity & Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow At Munich Re Specialty - Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues. Learn more about sustainability at Munich Re - choose your impact!

White Collar Factory (95009), United Kingdom, London, London Lead Software Development Engineer - Services About this role Capital One's mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of such values is our Software Engineering department whose primary role is to be an enabler of our ambitions. Capital One is looking for a Senior Software Development Engineer to join a backend team, based in our London office on a hybrid basis. Our Engineers are people who lead by example, build strong and valuable relationships and have the confidence to influence at all levels. We are proud of who we are and what we do and want you to join us at this particularly exciting time at Capital One. What you'll do You will lead a team or cross-functional squad in the delivery of complex and ambiguous projects that support a broader business outcome You will take end-to-end responsibility for technical design, implementation, and operational considerations Collaborate with engineers, architects, product owners, and stakeholders to ensure successful project outcomes You will play a crucial role in supporting the elevation of engineering enablement, excellence, and experience across the broader engineering community You will collaborate and contribute to the development and dissemination of standardised and sustainable best practices, tools, patterns, and frameworks that enhance the productivity and quality of engineering efforts business-wide Your focus is on a major portion of existing or new team software (e.g., significant component, set of features, mid-size application or service) You'll work to achieve the goals and vision shared by Product Management and your Tribe Leadership Innovate within your team, initiative area and contribute within your technical domain What we're looking for Proven experience in technical leadership, including leading a team or cross-functional squad Proven experience working in both backend services and mobile technologies Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Experience with AWS and strong understanding of cloud-based development Extensive, demonstrable knowledge of designing architectures that are secure and perform at scale You're able to effectively communicate and work collaboratively across engineering to maximise inner-sourcing opportunities and reduce waste Proven experience ability to deliver high quality applications at scale An advocate for quality and the ability to support the team, leveraging approaches such as Pair Programming, TDD and BDD Where and how you'll work This is a permanent position and will be based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to

Overview Cactus Life Sciences is a non-traditional, fully integrated medical communication agency specializing in technology-enabled innovation and stakeholder personalization, where we uniquely combine science, technology, and strategic communications. Following strong recent growth, we are strengthening our HR team to support continued development and expansion. We are looking for an experienced HR Operations Manager to lead the delivery of efficient, compliant and scalable HR operations across our global workforce. This role partners closely with HR Business Partners and global stakeholders to deliver consistent, high quality HR operational support across the full employee lifecycle across the US, UK and Switzerland. The role will focus on strengthening operational processes, improving employee experience, maintaining data integrity, and supporting the growth of the organization. Location: Cactus Life Sciences is a remote first organization, and we embrace an "accelerate from anywhere" culture. You may be required to travel based on business requirements or for company/team events. Reporting Structure: This role reports directly to the AVP, HR Operations & Administration for day to day operational leadership, with overall strategic alignment and accountability to the VP, HR. Responsibilities Manage and deliver end to end HR operations across the employee lifecycle including onboarding, contractual changes, mobility, and offboarding across multiple countries Partner closely with HRBPs to operationalise people initiatives, organisational changes and workforce strategies across global teams Ensure HR processes remain compliant with applicable employment legislation, regulatory requirements, and data privacy standards across the US, UK and Switzerland Maintain accurate employee data and HR documentation, ensuring strong governance, audit readiness and confidentiality Own HR systems from an HR Operations perspective, including supporting HRIS implementation, driving process alignment, ensuring data integrity, creating efficient workflows and automation, and optimising system use across the employee lifecycle Lead continuous improvement initiatives to streamline processes, enhance efficiency and support scalable growth in a global, remote first environment Act as a key escalation point for complex HR operational queries, providing practical solutions and ensuring a consistent employee experience Collaborate cross functionally with Talent Acquisition, Payroll, Finance, Legal and IT to support seamless service delivery Support organisational change initiatives, business expansions, or new country set ups from an HR operations perspective Analyse HR operational metrics and trends, producing insights and recommendations to improve processes and workforce outcomes Maintain and evolve HR policies, operational playbooks and process documentation to ensure consistency across regions Qualifications and Prerequisites Significant experience in HR Operations or People Operations roles within global, multi country organisations; experience in healthcare, medical communications, life sciences or professional services environments is highly desirable Strong working knowledge of UK employment law, with exposure to US and/or European employment practices preferred Demonstrated experience managing employee lifecycle processes, HR administration and global HR service delivery Experience supporting or leading HRIS implementation and ongoing HR systems management from an HR Operations and process improvement perspective Strong process improvement mindset with experience identifying operational efficiencies and driving change High attention to detail and strong data management skills with a focus on accuracy and governance Comfortable working in a fully remote, fast paced and evolving business environment Excellent written and verbal communication skills with a strong customer focused approach Benefits of this Role Comprehensive health coverage for you including dental and vision care Financial security through life assurance and income protection Retirement savings plan with employer contributions and flexible options Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process involves an initial screening by a recruiter and one or two interview rounds with the hiring manager and peers. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote first organization, these are essential attributes we look for in all our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organise, prioritise and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS At Cactus Life Sciences (), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange-leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. What you'll do Accountable for overall post sales customer health for in scope customers across: Client Engagement - Meeting cadence, attendance, frequency Service Management - SLA attainment including implementation and support risk. Financial Health - Aged debt and churn risk Product utilization - Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards. Increase customer awareness of organization changes, new and existing Product bulletins and System, process & policy changes. Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations. Interlock with Implementation teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Enhanced Red event customer communication during & post incident to ensure key internal and customer stakeholders are appropriately informed. Identify 'at risk' renewals and potential churn ensuring awareness across accountable internal functional teams. Coordination of post RFS customer audits through to successful conclusion. Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed. Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution. Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners. Adhere to the QHSSE Responsibility Matrix. What you'll need Bachelor's degree in Business, IT, Engineering or related discipline or equivalent work experience in customer relationship. Minimum 5+ years of experience in a customer facing roles in a service company, preferably a utility, data centre, IT, or telecommunications company. Experience with Service Management, preferably of more complex international customers. ITIL qualifications and experience are preferred. Levels of CSM will vary based on the customer type and expertise. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter. NOTES: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy. Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies. Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Facilities Assistant (Industrial Cleaner) page is loaded Facilities Assistant (Industrial Cleaner)locations: London (T2 Site)time type: Full timeposted on: Posted Todaytime left to apply: End Date: April 30, 2026 (30+ days left to apply)job requisition id: JR35629 Job TitleFacilities Assistant (Industrial Cleaner) Job DescriptionFacilities AssistantVanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for warehouses.Vanderlande has a strong strategic partnership with Heathrow Airport. Heathrow, with more than 80 million passengers a year, is the most active airport in Europe as it has the most connections to other airports. All these passengers expect their luggage to reach the same destination. That's where Vanderlande comes in as a strategic partner having full responsibility of the performance and maintenance of Heathrow's baggage handling systems.Your roleWorking within London Heathrow Airport, the Facilities Assistant will be responsible for ensuring all areas of the baggage system are kept clean and tidy. You will be performing the following tasks: Daily cleaning, operational checks, functionality checks Assist with planned preventative maintenance, corrective and reactive maintenance in timely manner as required. Reporting of any faults and health and safety issues.What we expect from youAs a Facilities Assistant you would be willing to assist and learn from a multi-disciplined team in a fast moving environment. We expect the following of you: Be willing to assist and learn from a multi-disciplined team in a fast-moving environment. Good interpersonal skills and able to communicate precisely both in writing and verbally at all levels You act like a team player Willing to work night shifts Willing to work overtime when this is requiredWhat we offer: Performance related pay Opportunity to develop and progress within Vanderlande 288 Hours Holiday Aviva Medical Cover & Pension YuLife - Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers. A challenging work environment with lots of opportunities of career progression Access to Achievers - an award-winning recognition platform that inspires to recognise your coworkers where points are awarded that can be exchanged for a range of goods and discounts. Diversity & Inclusion Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application. Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement environment. We are the global market leader for future-proof logistic process automation at airports - from London Heathrow to Singapore Changi - and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.You will grow , take ownership and make every day better as you continue on the road to success with your spirit of adventure - and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers' expectations in over 100 countries.

Who We Are At Metropolitan Gaming, we don't just offer jobs-we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we're the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle. Benefits We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer: 50% off food and beverages in all our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentive Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance program: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme What We Are Looking For The Property and SHE Manager is responsible for providing operational oversight of the organisation's estates, facilities management, and SHE compliance across all venues. The role owns the relationship with the Managing Agent and outsourced FM and SHE providers, ensuring delivery against contractual obligations, statutory requirements, budgets, and performance standards, while driving value for money and continuous improvement. Acting as the primary escalation point, the role supports venue management with operational issues, oversees planned and reactive maintenance, capital replacement, and compliance activity, and leads contract governance, renewals, and re-tendering processes. The Property and SHE Manager maintains and enhances the SHE framework, champions a strong safety culture, manages risk, reporting, and audit readiness, and provides clear, data-driven insights to the Executive Team to support informed decision-making and business continuity across the estate. Main Responsibilities Managing Agent / Estates Management Oversight Own the relationship with the Managing Agent ensuring commissioning for property related services, rent reviews, rates reviews, renewals, exits and new properties Provide information to the Exec upon request, managing the production and presentation of all property related services Provide the Exec with opportunities to improve current financial arrangements and value for money in all estates related activities. Facilities Management / Contract Oversight Primary contract owner and point of escalation for the outsourced FM provider (Dalkia). Ensure Dalkia delivers against contractual KPIs, SLAs, lifecycle plans, and statutory compliance obligations. Conduct regular performance reviews, contract governance meetings, and service audits. Manage the FM budget, invoicing, variations, and contract changes and ownership of all SAP concur activities Support venue directors with FM-related operational issues and ensure timely resolution. Lead contract renewal cycles, re-tendering processes, or scope adjustments as required. Safety, Health & Environment (SHE) Maintain and continually improve the organisation's SHE framework, policies, and compliance. Oversee the delivery and performance management of the WorkNest H&S service contract. Ensure venues remain fully compliant with UK regulatory requirements, including fire safety, EHO standards, risk assessments, and accident reporting. Review incident reports, investigations, and corrective actions, ensuring follow-through and closure. Deliver Quarterly SHE Reports to the ECT Board, including performance metrics, risk status, trends, and compliance updates. Stakeholder Management Act as the key liaison between the Property & Estates function, the Central MG Finance Team, the Managing Director, Venue Directors, Dalkia, and WorkNest Maintain strong communication channels with venue management teams, ensuring clarity on roles, responsibilities, and processes. Present SHE performance and FM contract updates to the ECT Board and other senior committees when required. Governance, Risk & Reporting Maintain a centralised FM and SHE documentation library, ensuring audit readiness at all times. Track statutory compliance (e.g., fire risk assessments, water hygiene, electrical testing, lift inspections). Produce monthly FM performance dashboards and quarterly SHE reporting packs. Support business continuity planning across the estate, including building maintenance resilience and emergency response procedures. Required Skills and Behaviours NEBOSH General Certificate or equivalent IOSH membership Relevant Facilities Management qualification Proven track record of driving efficiency, standardisation, and cost optimisation across estates and FM services within regulated, customer-facing, or hospitality/leisure environments Proven experience in estates, facilities management, and Safety, Health & Environment (SHE) within a multi-site or complex operational environment. Strong working knowledge of UK health and safety legislation, statutory compliance, and regulatory requirements (e.g. fire safety, EHO, risk assessments, accident reporting). Demonstrable experience managing outsourced service providers and contracts, including performance management against KPIs and SLAs. Strong commercial and financial acumen, with experience managing FM budgets, invoicing, variations, and driving value for money. Experience leading contract renewals, re-tendering exercises, and scope changes. High level of competence in governance, audit readiness, risk management, and compliance documentation control. Strong stakeholder management skills, with the ability to build credible, collaborative relationships across venue teams, central functions, suppliers, and senior leaders. Confident communicator, able to influence at all levels and provide clear guidance, challenge constructively, and escalat e issues appropriately. Please Note: You must be aged 18 or above and have the right to work in the UK

Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role Support the day-to-day running of the BI24 team by combining hands-on ticket management with active team leadership. This role is split approximately 50% operational delivery and 50% team management, ensuring both high-quality frontline support and effective team performance. The role acts as a bridge between frontline service delivery and operational oversight, taking ownership of incoming tickets while also guiding the team on priorities, workload management, and service standards. Responsibilities include monitoring queue performance, supporting complex or escalated issues, coaching team members, and ensuring tickets are resolved efficiently and in line with agreed SLAs. Working closely with leadership and cross-functional teams, the role helps maintain a high-performing, responsive support function, ensuring the BI24 team delivers consistent service while continuously improving processes and team capability. Main Responsibilities Team Management (50%) Shape team strategy to optimise support interactions and processes Coach and develop team members through regular feedback, mentoring, and 1:1 support Own personal development planning for direct reports and maintain oversight of their progression Ensure the team is adequately resourced at all times - through rota management, team coordination, and recruitment support - escalating capacity concerns as needed Act as an advocate for BI24 across the wider business, devising processes to ensure smooth cross-team working Contribute to management reporting and represent the team's needs internally Ticket-Taking (50%) Diagnose and resolve client queries as an active contributor to the support queue Act as an escalation point and quality benchmark for the team Set the standard for the "voice of BI24" - responsible for the quality and consistency of client communications Devise and champion innovative ways to deliver exceptional client experiences, training others to do the same Use full understanding of the platform (including back-end) to resolve complex issues and advocate for product changes that minimise support queries Qualifications Proven track record in a senior support role with clear progression and leadership experience Strong coaching and development skills; experience building others' capability Full platform knowledge including back-end functionality Ability to balance operational delivery with people leadership Confident communicator; sets the benchmark for client and internal communications Strong organisational skills; able to manage competing demands across people and ticket responsibilities Experience contributing to team resourcing, recruitment, or rota management Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program Eyecare and Flu Jab vouchers

Join Gravity Media as a Senior Project Planner, leading complex broadcast project logistics, coordinating multi department workflows, and ensuring operational readiness for high profile productions. Ideal for experienced planners who excel in fast paced environments and thrive on organisation, communication, and delivering world class project execution. About the Company Gravity Media deliver an unparalleled range of media services and solutions to clients worldwide utilising outside broadcast trucks, fly-packs and studios spanning the United Kingdom, ROI, Europe, the Middle East, the United States and Australia offering market-leading broadcast, technology, production, and post production solutions across many of the world's most-watched live events and entertainment programmes. Our People We have a passion for problem solving and thoughtful innovation and recognise our collective differences play a huge role our success. Our teams are talented, passionate, dedicated, take pride in their work and support each other. We encourage applications from all backgrounds and are dedicated to attracting and developing talent, empowered through an inclusive culture. All suitably qualified applicants will be considered regardless of gender, race, sexual orientation, national origin, disability, religion, and age. Leadership Behaviours We hold high expectations of our leaders and managers who are responsible for driving the success of our people and the organisation. Our managers give clear communication, lead by example and feed back to foster growth and development of their team members. Management excellence is essential to the company's success, and effective leadership requires a combination of interpersonal skills, strategic thinking, and a commitment to providing a positive and productive work environment. Commitment to Equality Gravity Media is an equal opportunity employer and we welcome a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. All employees are expected to contribute and participate in work activities in line with our management system to ensure the continual improvement of our business. Job Title Senior Project Planner Reporting to Team Leader Project Planning About the Role We're seeking a highly organised and experienced Senior Project Planner to lead complex logistical and planning activity across our broadcast and media projects. You'll take ownership of operational readiness, provide oversight to other planners on a project by project basis, and act as a central point of contact to ensure every project is delivered with precision and professionalism. A Brief Summary The Senior Project Planner is a key role within the Project Planning function, responsible for overseeing the planning and logistical execution of complex projects. With your extensive industry experience, you'll ensure that your projects are operationally sound, commercially aligned, and ready for successful delivery. The role serves as the final point of accountability before operational deployment, bridging planning and delivery by coordinating closely with Unit Managers, Crew Planning, and Engineering to maintain the highest standards of preparation and execution. You'll ensure all parties understand expectations before arrival on site. Your detailed planning and communication will allow operational excellence on site, within budget and to the highest levels of customer satisfaction. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have proven experience managing complex, multi-stakeholder workflows. You'll also act as a mentor to other planners, embedding consistent processes, elevating standards, and driving continual improvement in how projects are prepared and delivered. What You'll Be Responsible For Responsible for managing all administrative tasks including pre and post paperwork required for the projects to run efficiently Create and maintain key project documentation such as call sheets, risk assessments, schedules, and crew lists with input from clients and Unit Managers. Deliver timely and accurate information to clients and stakeholders, ensuring expectations are clearly met. Support the projects in applying for film permits, parking permits and liaising with local authorities / stadiums when required, booking RF Frequency, dealing with Visas, carnet paperwork - making sure the project runs as smoothly as possible Coordinate with third party suppliers, ensuring documentation (RAMS, crew details, costings) is accurate and complete. Ensure all logistical processes comply with company policies and external regulations. Act as a key liaison point for internal teams, freelancers, and clients before and during project planning and implementation Ensure smooth coordination between engineering, crewing, logistics, and commercial teams. Raising purchase orders, tracking spend and ensuring all project costs are logged accurately liaising with your dept head with any issues Reconciling crew expenses in line with the projects and within company policy Helping to complete Adds/Dels sheets and liaising with the Unit Managers for all costs both pre and post. Create and review sales orders upon project completion, ensuring accuracy, completeness, and alignment with margin and profitability targets. Monitor project budgets, flagging risks or overspends to financial project lead or department head. Supporting and mentoring the Project Planners and Crew Planners Providing regular on site project support as required for major projects or events. Maintaining and improving internal coordination systems, checklists, and workflows Submitting data for Albert Carbon Footprint What You'll Need Have significant experience in coordination, preferably in broadcast, live events, or studio environments. Are highly organised, proactive, and detail oriented, with the ability to juggle multiple projects simultaneously. Thrive in fast paced environments and remain calm under pressure. Are confident working with a wide range of stakeholders, from crew to clients to senior leadership. Are comfortable using project management tools, booking platforms, and budget tracking systems. Have a deep understanding of travel logistics, crew welfare, and scheduling. Discretion and professionalism when dealing with sensitive crew data and travel documentation Enjoy supporting teams and helping to deliver high quality, high profile projects Problem solving mindset, navigating last minute changes or travel complications calmly and efficiently Proficiency in Microsoft Office and scheduling tools, such as Excel, Outlook, and crew management systems Team player attitude working seamlessly across departments and fostering a positive team culture with a can do attitude Be prepared to be on call in the evenings and weekends when crew issues arise

Benefits 25 days holiday entitlement (rising to 28 after 5 years) Holiday Purchase Scheme Company-supported CSR Volunteer Day 2 days for personal wellbeing Pension - including Salary Sacrifice/Exchange for Pension scheme (SXP) Electric Vehicle salary sacrifice scheme Death in Service - x4 basic salary Private Medical Insurance (partially subsidised) SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Free parking at office Hybrid working arrangement - Mon & Fri optional WFH days Business Unit Services Reporting to Director, Services Location/site Caerphilly (with travel to client/Ministry of Defence sites as required) Vetting requirements Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience delivering innovative ICT products and services. Our financial strength, broad portfolio, and record of success in government and defence contracts make Ci one of the UK's leading ICT suppliers. We continually evolve to meet market demands, now offering Managed Services and Solution Design in addition to our own products. Ci actively attracts and develops talented individuals, providing the opportunity to build a varied career path within our group of companies. All employees learn from experienced professionals and see first-hand how a thriving privately-owned business operates. Role Description We are seeking an experienced and influential Head of Service Architecture and Delivery to lead all technical, architectural and operational elements of a secure Defence communications and infrastructure IT service. This senior leadership role combines responsibility for technical service delivery, service design, architectural governance and operational assurance across a complex multi-domain environment. The role acts as the senior technical authority and is accountable for ensuring that the service is designed, delivered, supported, secured and continually improved in line with Defence requirements, Secure by Design principles and contracted service levels. You will manage the technical service team, including dotted line oversight of third-party experts and specialist suppliers. You will chair the Technical Design Authority, own the service blueprint and technical roadmap, lead L4 assurance and act as the primary technical interface to senior stakeholders, security authorities and accreditation bodies. This role carries full accountability for technical service outcomes and the effective delivery of the service. Key Responsibilities Act as the senior technical authority for the Defence programme, ensuring the service is designed, delivered, operated and improved in line with security and compliance requirements. Lead technical governance, chair the Technical Design Authority and maintain core architectural documentation including the service blueprint and service model. Own and maintain non-functional requirements such as performance, capacity, resilience and recoverability, ensuring all designs and solutions are secure and supportable. Provide strategic leadership across technical service operations to ensure service stability, SLA compliance and continual improvement. Lead and guide technical specialists across key domains including infrastructure, networking, virtualisation, authentication, monitoring and automation. Oversee technical planning, delivery and acceptance across service transitions, integrations and onboarding activities, including governance of configuration and asset management. Serve as the primary technical liaison to senior Defence stakeholders, partner organisations and accreditation bodies, providing clear communication and technical assurance. Facilitate continuous improvement across architecture, operations, automation and service efficiency, ensuring documentation and training materials remain accurate and current. Experience and Skills 5+ years in a senior technical leadership role (e.g., Head of Technical Services, Programme Technical Lead or Principal Architect) Experience delivering secure and complex IT services within Defence or regulated industries Strong background in service architecture, design governance and technical assurance Leadership of multi-disciplinary technical teams in complex environments Strong ITIL knowledge and experience across service design, transition and operations Experience with Defence security standards including JSP 440 and JSP 604 Strong stakeholder management experience at senior levels Experience leading technical transitions or onboarding Strong analytical and reporting skills Experience working within Defence programmes or secure government contracts TOGAF or enterprise architecture frameworks PRINCE2 or project management methodologies Technical certifications (e.g., CCNP, MCSE, VCP) Familiarity with SIEM, observability, and automation tools Experience with MOD accreditation and Code of Connection processes Company Profile Customer Focus & Ownership: Committed to delivering high-quality, mission-critical services Integrity & Reliability: Trusted to handle sensitive information and follow through on commitments Proactive & Innovative: Continuously seeks improvements and anticipates future challenges Resilience & Composure: Maintains calm and effectiveness under pressure Collaboration & Influence: Builds consensus and drives alignment across diverse teams Attention to Detail: Ensures accuracy in planning, reporting, and execution Customer-Centric - Ensure customer satisfaction is our number one priority Commitment - Be true to your work and go the extra mile to deliver on your promise Courage To Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo Succeed - Be innovative and do all that is reasonable to deliver a positive outcome Dedication - Giving your time and energy in the best interests of the Company Education/Qualifications/Specific training Qualifications or demonstratable equivalent experience ITIL v4 Foundation; Managing Professional or Strategist preferred TOGAF Certified or equivalent architecture certification PRINCE2 Practitioner or PMP Degree in Computer Science, Information Systems, or equivalent experience

Role Description At Northslope Technologies, our Deployment Strategists play a critical role in solving complex business challenges through strategic data-driven solutions. Day to day, you'll understand a customer's most critical objectives and build operationalized workflows on their enterprise data that end users actually use to make change within the business. You'll iterate quickly, build from scratch, and help organizations transform their operations at uncommon speed. At Northslope Technologies, our Deployment Strategists are transformative problem-solvers who bridge the gap between complex data and strategic business outcomes. In this role, you'll work directly with enterprise clients to develop innovative solutions that drive meaningful operational change. What We Look For Customer-Centric Problem Solving: A relentless commitment to customer success that extends beyond contractual obligations. You eat hard customer problems for breakfast and take pride in delivering transformative solutions. Analytical Excellence: Exceptional ability to deconstruct intricate problems and develop comprehensive, high-impact solutions that deliver tangible business value. Autonomous Delivery: Strong capacity for independent work with a proactive approach to project ownership. You'll drive outcomes while leveraging team support. Data Intuition: Proven expertise in managing and deriving insights from both structured and unstructured large-scale datasets in production environments. Collaborative Versatility: Outstanding interpersonal skills enabling effective communication and collaboration across technical and non-technical stakeholders. Willingness to travel as-needed for client implementation work. Every project is different, but typically projects involve travel 10-33% of the time. Candidates with current UK security clearance, previously held clearance, or eligibility to obtain a clearance are strongly preferred Preferred but not required to be successful Experience delivering production enterprise AI solutions Experience with Palantir Foundry and/or AIP Familiarity with or proficiency in Typescript or Python Company Description Northslope provides premium Palantir Foundry & AIP development services for large enterprise customers. We solve our customers' most mission-critical problems with unmatched velocity, building end-to-end solutions that unlock enterprise-wide value. The Foundry platform was built to deliver outsized value on day one, and we ensure our customers can unlock its full potential, at speed. At Northslope, we're built different. Traditional services companies are designed for years-long, cookie-cutter projects that stay the same day in and day out. We take pride in being more like a tech startup than a traditional services firm. We value velocity, ingenuity, and grit, and we relentlessly focus on delivering outcomes. We also have fun. We work hard - on big problems, in a fast-paced environment, alongside sharp teammates who help us continuously grow. We offer full benefits and all the perks you'd expect of a modern tech startup. Our Principles Only Valuable Problems: Not every problem is worth solving. We work on projects that will significantly improve our customers' bottom lines. Outcomes, Not Activity: We create value, not extract it. We focus on our business impact, not racking up billable hours. Forward Deployed Engineering: We never build in a vacuum. We go to the heart of the problem and build alongside our users. Expand the Possible: AIP & Foundry are powerful. We keep our eyes on the horizon to spot new opportunities for value on the platform. At Northslope, you'll get to build products that solve mission-critical problems at large customers across a variety of industries, alongside a team of sharp, high-horsepower, caring people who want to win. If you're looking for a fast-paced, high-growth environment and an opportunity to work on a wide array of big problems, we'd love to chat. Northslope is committed to building a strong, diverse team. We believe teams with a diversity of lived experience, background, and perspectives create better outcomes for our customers and are just more enjoyable to be part of. We are committed to creating and living a culture of diversity, equity, and inclusion throughout our work. We do not discriminate on the basis of race, national origin, religion, disability, pregnancy, age, military status, marital status, genetic characteristics or information, gender, gender identity, gender variance, or sexual orientation.

Product Manager (Aerospace & Defence) page is loaded Product Manager (Aerospace & Defence)locations: Great Yarmouth, UK: Milton Keynes, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR101291We are looking for a Product Manager to join our Aerospace and Defence division where you will play a key role in shaping the future of our electronics-based product line. You'll take ownership of a diverse product portfolio, driving sustainment, redesign and lifecycle strategy to maximise performance, profitability and customer satisfaction. Acting as the central link between engineering, operations and customers, you'll lead complex, multi disciplinary projects, manage obsolescence challenges, and ensure delivery excellence through robust planning, risk management and data driven reporting. This role can be based at either our Manufacturing Centre in Great Yarmouth or our Engineering Design Centre in Milton Keynes. If based in Milton Keynes, the role will require travel to the Great Yarmouth site ( 1 day per week). Key Responsibilities Manage an electronics-based product line, delivering sustainment & redesign projects across the portfolio. Focus on maximizing revenue, profitability & improving on time delivery. Lead the identification and mitigation of component, process & equipment obsolescence risks across the assigned product portfolio. Manage the product life cycle and recommendations for extension, redesign or end of life notification. Manage project and lifecycle risks, maintaining risk registers and coordinating mitigation strategies. Support bids and proposals contributing to scope definition, budgeting, and risk assessment. Serve as the primary customer interface. Establish, monitor, and report against project baselines for cost, schedule, scope, and risk, present updates through internal reviews and customer meetings. Chair design gate reviews from initiation through qualification and handover to production. Track project performance using appropriate methodologies (e.g., Earned Value Management) and prepare internal and customer facing reports. Prepare and deliver structured project documentation including project management plans, schedules, data packs, lifecycle reports, risk registers, design change documentation, and data deliverables. Represent the business in regular customer meetings, QBRs, technical reviews and WIP tracking discussions. Contribute to CI/LEAN/Kaizen activities with a focus on cost reduction, inventory optimisation, lead-time improvement and on time delivery. Actively participate in the Sales & Operational planning (S&OP) process . Skills, Experience & Qualifications Essential Degree in Engineering or a related technical field (or equivalent experience). Proven project management experience in electronics, microelectronics, or engineering environments, ideally within Aerospace & Defence. Background in product lifecycle management, obsolescence management or sustainment engineering. Experience managing complex projects (up to £10M) with cross functional teams. Familiarity with relevant industry standards such as AS9100, DO 254, and DEF STAN frameworks. Experience working with or for defence primes. Understanding of production planning, manufacturing processes and technical problem solving. Skilled in ERP/MRP tools within a project or manufacturing environment. Proficient in project management methodologies, tools, and reporting techniques including scheduling, risk management, and Earned Value concepts. Desirable Project management accreditation (PRINCE2, PMI, APM PMQ or similar). Exposure to LEAN, Six Sigma or CI methodologies. Experience in hybrid microelectronics, optoelectronics or high reliability manufacturing. Familiarity with obsolescence tools or DMSMS methodologies (e.g., predictive tools, lifecycle analytics). Personal Attributes Analytical mindset with excellent problem-solving and risk management skills. Highly organised, with the ability to manage multiple projects or lifecycle issues simultaneously. Proactive and collaborative, with a drive for continuous improvement and operational excellence. Commitment to driving progress in matrixed, cross-functional environments. Influences effectively without direct authority; able to secure alignment and hold teams to account. Strong communicator with the ability to manage customer expectations professionally and calmly. Ability to remain composed under pressure. Adaptable and comfortable prioritising in a dynamic environment. Other Requirements Eligibility to obtain UK Security Clearance (SC). Ability to travel between Great Yarmouth and Milton Keynes sites (weekly if MK based) and occasional UK customer/supplier visits (<10%). What We Can Offer You Flexible working practices - we work a 9-day fortnight, offer flexitime, and work a half day Friday 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days Private healthcare Health cash plan - cash back for everyday health expenses Additional benefits including access to 24/7 remote GP services, physiotherapy consultations and gym discounts Pension scheme with 6% employer contributions Life assurance - 4 x annual salary Reward and recognition platform Discount platform - retail, leisure, gym discounts and more Employee assistance programme with access to confidential counselling services Support for further training and education Relocation assistance up to £8,000 if you relocate to take up a position with usEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Third-Party RecruitersPlease note, that per Spectrum Control Policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. If you or your agency are interested in becoming an approved vendor please contact Control combines engineering expertise, innovation and manufacturing excellence to enable mission-critical solutions. Designed to solve complex problems in signal modulation and transmission, Spectrum Control solutions enable high quality product performance in the military and government, space, commercial, aerospace, security, medical, industrial and communications industries. Through proven experience and innovation, Spectrum Control delivers reliable solutions for the most rugged environments in the world - and beyond. Our team works to understand each customer's needs at every level, which leads to long-term partnerships with our customers that transcend transactions and projects, helping to drive ongoing value at all levels of an organization. Spectrum Control operates by the following

LocationLondon, United Kingdom# Senior Product Manager at PenfoldLocationLondon, United KingdomSalary£85000 - £95000 /yearJob TypeFull-timeDate PostedMarch 3rd, 2026Apply Now Hi, we're Penfold Penfold is building the pension of the future. We're dragging the multi-trillion-pound pension industry out of the dark ages with its outdated products and poor service. Think about how challenger banks have changed banking.We're demystifying pensions to make them universally accessible, engaging and easy so we can help everyone save enough for later life.We're growing a team of 70+ across London and Tallinn, backed by some of the world's leading fintech investors. We've raised over £25 million, manage more than £1bn in pensions for over 100,000 savers and thousands of employers.We're on track for profitability next year and growing really quickly, named recently as the only pure-play pension company in Sifted's 100 fastest growing startups in the UK&I. About the role We're looking for a Senior Product Manager to lead high impact, revenue-driving initiatives across our key customer segments of savers, employers and intermediary partners.You'll operate with high autonomy, shaping strategic investment themes, sequencing initiatives and driving delivery across cross-functional teams. You will work closely with Engineering, Design, Sales, Operations and external partners to unlock long-term growth.This is a senior individual contributor role with significant ownership and commercial exposure. You will: Own a portfolio of revenue-driving initiatives with measurable commercial outcomes Prioritise across fundamentally different opportunity types e.g. integrations, funnel optimisations, partner enablement Lead structured discovery across integration-heavy, B2B and saver-facing initiatives Manage third-party dependencies and external partners proactively Define leading indicators and outcome metrics tied to AUA (pension assets) growth Make clear trade-offs and communicate them to senior stakeholders You have: Experience owning and achieving meaningful business outcomes Demonstrable impact in revenue-adjacent areas such as growth, B2B enablement, integrations or monetisation Experience working in highly autonomous, accountable, cross-functional teams Strong judgement - you define success metrics, establish feedback loops and use qualitative and quantitative data to drive trade-offs Excellent, clear written and verbal communication High agency - you set the pace and take ownership A genuine interest in helping people save more for later life Ideally you have previous experience In fintech, pensions, payroll or highly regulated environments Working with Sales or Partnerships teams Modelling commercial impact or revenue-adjacent feedback loops Navigating and scaling complex operational workflowsYou do not need to meet all of the above criteria in order to apply! If you've read this far and are excited about the opportunity, but are missing some of the experiences we've listed, we strongly encourage you to apply regardless. Our application process We'll have a 45 minute introductory call to properly introduce you to Penfold, find out more about your experience so far and career aspirations, and make sure you get a chance to ask any questions you might have The next stage would be a 90 minute exercise/task which is done over a video call at a time that suits you Finally, we'll organise some sessions with some team members from inside and outside Product & Engineering for a few conversations about how we work together and what to expect day-to-day. You'll also have the opportunity to ask them questions directlyFor more info, feel free to reach out to George Cleal, our Head of Product. Our Benefits: Competitive salary - ranging from £85k-95k . 10% Pension contribution (all from Penfold) - you don't need to match this and it is on top of your salary. Meaningful share options - you'll own a part of Penfold and share in our success! Unlimited holidays - we're interested in outcomes, not how many holidays you go on! Medical insurance - through Vitality you get access to Private GPs, Physio, Counselling services and great discounts and offers (think 50% off Virgin Active or PureGym memberships, free Apple Watches). Hybrid working - we like people to come into our office at least a couple of days a week to collaborate (so it would be great if you lived within reach of London), but we trust you to get your work done in whatever environment suits you. We have quarterly in-person team socials to ensure we all stay connected and regular optional meet ups too! Great community office - a wonderful private office near Borough Underground station with free gym and other great benefits. Free snacks, coffee, drinks and company lunch once a week. Best-in-class equipment - MacBook and any WFH equipment you need. Cycle to work scheme plus a host of other benefits - see here: We are 100% committed to building a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. If you have questions about the role, the company, or the interview process, please let us know and we'll be happy to answer.

Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.