Come join us, and shape the future of the insurance industry! SCOR Digital Solutions is a global insurance consultancy helping insurers worldwide to grow sustainably. A critical part of the SCOR Group, we are specialised in developing industry-leading digital solutions for every part of the consumer journey, from underwriting, to engagement, to claims. By combining SCOR's comprehensive data and analytical expertise with the award winning capabilities of our in house product and technical teams, our solutions are helping insurers to transform the experience of their consumers worldwide. As Customer Success Manager, you will play an essential role in managing integration related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer centric project delivery and is able to connect people and technology. This job has a broad remit encompassing - but not limited to - the work areas below: Define the goals, scope, budget, and resources of a project with all stakeholders. Own and manage the lifecycle of integration related support cases, ensuring timely resolution and high customer satisfaction. Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges. Understand each client's architecture and business processes to guide integration best practices and identify potential friction points. Collaborate with implementation teams to ensure smooth onboarding and handover of integration cases. Monitor and report on integration health, usage patterns, and case trends to proactively address issues. Maintain detailed documentation of integration scenarios, resolutions, and lessons learned to support continuous improvement. Contribute to the development of integration playbooks, knowledge base articles, and self service tools. Support change management efforts when clients update their systems or workflows that impact the SaaS integration. Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals. Oversee the implementation and lifecycle of SaaS software solutions, ensuring seamless integration and user adoption. Establish and optimise project management processes and workflows to enhance efficiency and scalability. Collaborate with cross functional technical teams to ensure technological feasibility and innovation in project delivery. Facilitate communication between project participants and translate complex requirements for non technical stakeholders. Provide regular progress reports and maintain proactive communication with clients. Collaborate with project managers to improve processes and make sure to optimise for client delivery. Core competencies The successful candidate for this job will be enthusiastic about the responsibilities above, and will have a skillset which complements the job well, including: Strong understanding of software integration, APIs, and cloud based platforms. Ability to analyse technical issues and coordinate cross functional teams to resolve them. Familiarity with change management practices in a SaaS environment. Strong drafting skills for functional documentation and client communication. Ability to set up and refine operational processes in dynamic environments. Understanding of modern technology stacks and software development practices. Excellent communication skills in English and French, Spanish is a nice to have. Required skills & experience Proven experience in SaaS project management and customer success. Experience with agile methodologies and structured project management (e.g., V Model). Experience with documenting processes and creating support materials. Proficiency in tools such as Jira, Confluence, SharePoint, and Power BI. What we offer Be part of an international culture with tech specialists. Medical allowance and pension plans. Remuneration policy. Green policy. Evolve in a stimulating and challenging environment. Share and learn with a passionate international community. Evolve in a start up mentality. The company working language is English. All employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organisation. The recruitment process You can expect the following stages: 1 2 Interview with the hiring team & manager (online or in person) 3 Written test or case study Apply now If you feel you have something unique to bring, make your case by getting in touch. We'd love to hear from you. Firstname Surname E Mail Country Attaching CV (Please make sure you send us an attachment no more than 2 mb, in .pdf or .doc format) Link to LinkedIn Link to another social media We protect your personal data in accordance with GDPR. You have the right to view, change, delete, or contest any of your personal data processed by us. Check your rights in SCOR Digital Solutions privacy policy for more information. By submitting this application, you agree to our policy for handling candidate data
Jan 17, 2026
Full time
Come join us, and shape the future of the insurance industry! SCOR Digital Solutions is a global insurance consultancy helping insurers worldwide to grow sustainably. A critical part of the SCOR Group, we are specialised in developing industry-leading digital solutions for every part of the consumer journey, from underwriting, to engagement, to claims. By combining SCOR's comprehensive data and analytical expertise with the award winning capabilities of our in house product and technical teams, our solutions are helping insurers to transform the experience of their consumers worldwide. As Customer Success Manager, you will play an essential role in managing integration related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer centric project delivery and is able to connect people and technology. This job has a broad remit encompassing - but not limited to - the work areas below: Define the goals, scope, budget, and resources of a project with all stakeholders. Own and manage the lifecycle of integration related support cases, ensuring timely resolution and high customer satisfaction. Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges. Understand each client's architecture and business processes to guide integration best practices and identify potential friction points. Collaborate with implementation teams to ensure smooth onboarding and handover of integration cases. Monitor and report on integration health, usage patterns, and case trends to proactively address issues. Maintain detailed documentation of integration scenarios, resolutions, and lessons learned to support continuous improvement. Contribute to the development of integration playbooks, knowledge base articles, and self service tools. Support change management efforts when clients update their systems or workflows that impact the SaaS integration. Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals. Oversee the implementation and lifecycle of SaaS software solutions, ensuring seamless integration and user adoption. Establish and optimise project management processes and workflows to enhance efficiency and scalability. Collaborate with cross functional technical teams to ensure technological feasibility and innovation in project delivery. Facilitate communication between project participants and translate complex requirements for non technical stakeholders. Provide regular progress reports and maintain proactive communication with clients. Collaborate with project managers to improve processes and make sure to optimise for client delivery. Core competencies The successful candidate for this job will be enthusiastic about the responsibilities above, and will have a skillset which complements the job well, including: Strong understanding of software integration, APIs, and cloud based platforms. Ability to analyse technical issues and coordinate cross functional teams to resolve them. Familiarity with change management practices in a SaaS environment. Strong drafting skills for functional documentation and client communication. Ability to set up and refine operational processes in dynamic environments. Understanding of modern technology stacks and software development practices. Excellent communication skills in English and French, Spanish is a nice to have. Required skills & experience Proven experience in SaaS project management and customer success. Experience with agile methodologies and structured project management (e.g., V Model). Experience with documenting processes and creating support materials. Proficiency in tools such as Jira, Confluence, SharePoint, and Power BI. What we offer Be part of an international culture with tech specialists. Medical allowance and pension plans. Remuneration policy. Green policy. Evolve in a stimulating and challenging environment. Share and learn with a passionate international community. Evolve in a start up mentality. The company working language is English. All employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organisation. The recruitment process You can expect the following stages: 1 2 Interview with the hiring team & manager (online or in person) 3 Written test or case study Apply now If you feel you have something unique to bring, make your case by getting in touch. We'd love to hear from you. Firstname Surname E Mail Country Attaching CV (Please make sure you send us an attachment no more than 2 mb, in .pdf or .doc format) Link to LinkedIn Link to another social media We protect your personal data in accordance with GDPR. You have the right to view, change, delete, or contest any of your personal data processed by us. Check your rights in SCOR Digital Solutions privacy policy for more information. By submitting this application, you agree to our policy for handling candidate data
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Jan 17, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.
Jan 17, 2026
Full time
Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.
We are currently looking for an experienced Project Manager.You will be an integral member of the Project Management Office for the Competence Center for Crypto and Security, a central organization within NXP, that drives and develops security solutions.As a Project Manager your responsibility will be to represent the Crypto and Security Group in Product Development Teams containing diverse technical experts coordinating all security related activities, clearly communicating schedule, risks and issues for appropriate and timely closure. The responsibilities of this exciting, varied role will include: Crypto and Security Group Representative on Product Development projects f concept to security certification, tracking security related activities. Support the Product Development Teams in applying the Competence Center for Crypto and Security Project Methodology Facilitating project calls with global cross-functional teams to drive progress and resolve security issues. Acting as the first line of contact for escalation of security issues. Writing Security Group Reports for Project Milestone Reviews Creating top level project plans with milestones, timelines, ownership. Ensuring that security goals are met and plans are on track. Ensuring security risks are identified, questioned and mitigation steps executed. To ensure your successful performance in this role, the following is desired: Bachelor or Master degree, preferred in Electrical Engineering, Security Engineering or Computer Engineering. Approximately 3-5 experience in project management within the semiconductor industry. Management experience with proactive and solution-oriented approach. Experience with Project Management tools such as MS Project or similar. General understanding of embedded system design and architectural definition. Preferably have knowledge of security concepts and standards ISO 21434 and IEC 62443 including cryptography. Furthermore, you should have: Strong systematic skills and familiarity with complex environments. Proven strong managing skills, team player and able to track the status quo. Flexibility, be calm under pressure and comfortable taking ownership in ambiguous environments. Willing to travel when necessary (typically 1 -2 times per year).This role is reporting to the Head of the Crypto and Security Project Management Office and is located at the NXP sites in Glasgow in the UK or Gratkorn in Austria.The Security Project Management team are a truly global and diverse team of experienced project managers from a wide range of backgrounds and experiences supporting the security by design approach on a wide variety of product developments across multiple business lines. They work in close collaboration with the Security Stakeholders in the Crypto and Security Group and with the Product Development Engineers and Managers to ensure security objectives are achieved. Creating Secure Connections and Infrastructure for a Smarter World NXP Semiconductors N.V. (NASDAQ: NXPI) makes products and environments safer, more sustainable, and more secure with innovative connectivity and edge processing solutions for a smarter world.We are in the business of better. Not just better technologies, but better innovations to improve society. As the world leader in secure connectivity and processing solutions for embedded applications, NXP is solving the world's most complex technology challenges to accelerate business innovation, enhance how we work, and advance how we live.and follow us on social: and .Contract: This is a full-time position with a permanent contract.Benefits: Besides a competitive salary, we offer great benefits: A bonus plan, possibility to purchase extra holidays, an excellent pension plan, a work from home policy, and the possibility to buy company shares with a 15% discount are some examples.Development opportunities: We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we provide you with a mix of learning through on-the-job experiences, learning from industries bests, and learning through education to help you develop your core and professional skills.Hiring process: Applying only takes a minute! Fill in the online application and share your CV with us. After a positive screening based on your CV you will have an initial video conversation with our Talent Acquisition Consultant followed by several business interviews. are some useful tips to help you prepare. And more: Life at NXP is more than work alone. Join one of the many social activities that are organized by and for employees in the United Kingdom. We have a YOUNG community that organizes a mix of social and professional events for our young professionals and an active Women in Technology network. We also take time to give back to our communities by engaging young girls to learn about Technology during Girls Day or participating in several volunteering activities.If you are excited about this opportunity, we kindly invite you to apply! Bright Minds. Bright Futures.We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.
Jan 17, 2026
Full time
We are currently looking for an experienced Project Manager.You will be an integral member of the Project Management Office for the Competence Center for Crypto and Security, a central organization within NXP, that drives and develops security solutions.As a Project Manager your responsibility will be to represent the Crypto and Security Group in Product Development Teams containing diverse technical experts coordinating all security related activities, clearly communicating schedule, risks and issues for appropriate and timely closure. The responsibilities of this exciting, varied role will include: Crypto and Security Group Representative on Product Development projects f concept to security certification, tracking security related activities. Support the Product Development Teams in applying the Competence Center for Crypto and Security Project Methodology Facilitating project calls with global cross-functional teams to drive progress and resolve security issues. Acting as the first line of contact for escalation of security issues. Writing Security Group Reports for Project Milestone Reviews Creating top level project plans with milestones, timelines, ownership. Ensuring that security goals are met and plans are on track. Ensuring security risks are identified, questioned and mitigation steps executed. To ensure your successful performance in this role, the following is desired: Bachelor or Master degree, preferred in Electrical Engineering, Security Engineering or Computer Engineering. Approximately 3-5 experience in project management within the semiconductor industry. Management experience with proactive and solution-oriented approach. Experience with Project Management tools such as MS Project or similar. General understanding of embedded system design and architectural definition. Preferably have knowledge of security concepts and standards ISO 21434 and IEC 62443 including cryptography. Furthermore, you should have: Strong systematic skills and familiarity with complex environments. Proven strong managing skills, team player and able to track the status quo. Flexibility, be calm under pressure and comfortable taking ownership in ambiguous environments. Willing to travel when necessary (typically 1 -2 times per year).This role is reporting to the Head of the Crypto and Security Project Management Office and is located at the NXP sites in Glasgow in the UK or Gratkorn in Austria.The Security Project Management team are a truly global and diverse team of experienced project managers from a wide range of backgrounds and experiences supporting the security by design approach on a wide variety of product developments across multiple business lines. They work in close collaboration with the Security Stakeholders in the Crypto and Security Group and with the Product Development Engineers and Managers to ensure security objectives are achieved. Creating Secure Connections and Infrastructure for a Smarter World NXP Semiconductors N.V. (NASDAQ: NXPI) makes products and environments safer, more sustainable, and more secure with innovative connectivity and edge processing solutions for a smarter world.We are in the business of better. Not just better technologies, but better innovations to improve society. As the world leader in secure connectivity and processing solutions for embedded applications, NXP is solving the world's most complex technology challenges to accelerate business innovation, enhance how we work, and advance how we live.and follow us on social: and .Contract: This is a full-time position with a permanent contract.Benefits: Besides a competitive salary, we offer great benefits: A bonus plan, possibility to purchase extra holidays, an excellent pension plan, a work from home policy, and the possibility to buy company shares with a 15% discount are some examples.Development opportunities: We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we provide you with a mix of learning through on-the-job experiences, learning from industries bests, and learning through education to help you develop your core and professional skills.Hiring process: Applying only takes a minute! Fill in the online application and share your CV with us. After a positive screening based on your CV you will have an initial video conversation with our Talent Acquisition Consultant followed by several business interviews. are some useful tips to help you prepare. And more: Life at NXP is more than work alone. Join one of the many social activities that are organized by and for employees in the United Kingdom. We have a YOUNG community that organizes a mix of social and professional events for our young professionals and an active Women in Technology network. We also take time to give back to our communities by engaging young girls to learn about Technology during Girls Day or participating in several volunteering activities.If you are excited about this opportunity, we kindly invite you to apply! Bright Minds. Bright Futures.We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.
Location: Client sites, remote, or hybrid, depending on project need. Contract Type: Contract About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking an experienced Delivery Manager to work with one of our government clients. The ideal candidate will have several years of experience overseeing all aspects of project delivery, including planning, forecasting, reporting project costs, resource planning and recruitment, risk and issue management, and client/account management. Additionally, experience with Government Digital Service (GDS) standards is essential. Key Responsibilities: Experience working on Government projects and the GDS service standard, service assessments, technical delivery and managing suppliers. Excellent communication and presentation skills. Solid understanding of Agile practices and philosophy. Business awareness and the ability to adapt approaches and roles to fill gaps in organisations. Identify obstacles and help the team to overcome them Focus the team on what is most important to the delivery of products and services Encourage and facilitate continuous improvement of the delivery team Familiarity with modern architectures and development practices. Nice to have: Previous experience of delivering Discovery and Alpha projects Other Information If this role is of interest to you or you would like further information, please contact Ben Fowler or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. Triad Group Plc acts as an Employment Business for this contract position.
Jan 17, 2026
Full time
Location: Client sites, remote, or hybrid, depending on project need. Contract Type: Contract About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking an experienced Delivery Manager to work with one of our government clients. The ideal candidate will have several years of experience overseeing all aspects of project delivery, including planning, forecasting, reporting project costs, resource planning and recruitment, risk and issue management, and client/account management. Additionally, experience with Government Digital Service (GDS) standards is essential. Key Responsibilities: Experience working on Government projects and the GDS service standard, service assessments, technical delivery and managing suppliers. Excellent communication and presentation skills. Solid understanding of Agile practices and philosophy. Business awareness and the ability to adapt approaches and roles to fill gaps in organisations. Identify obstacles and help the team to overcome them Focus the team on what is most important to the delivery of products and services Encourage and facilitate continuous improvement of the delivery team Familiarity with modern architectures and development practices. Nice to have: Previous experience of delivering Discovery and Alpha projects Other Information If this role is of interest to you or you would like further information, please contact Ben Fowler or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. Triad Group Plc acts as an Employment Business for this contract position.
We're looking for an M&E Design Team Lead to join our Design team based in Gerrards Cross / Speke. Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's 11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location : Gerrards Cross / Speke Hours : 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us What will you be responsible for? As M&E Design Team Lead, you'll be working within the Mechanical Electrical and Technology team, managing engineers, overseeing the design and delivery of building services like HVAC, lighting, and power systems, ensuring technical quality, compliance, and coordination with architects and project managers for complex construction projects, combining leadership, technical expertise, and project oversight. Your day to day will include: Supporting the Head of Service in the management of the business delivered through the team based in Liverpool, working together with the Electrical, Mechanical and Tunnels Team leaders coordinating solutions for all allocated works, including; major and minor new builds, refurbishments and minor works Developing and maintaining strategic and key client relationships with internal and external clients managing utilisation and achieving monthly and annual metrics for the teams within service line agreed targets, delivering quality output and maintaining team development is maintained, effectively managing team utilisation levels, identifying and implementing necessary steps, balancing team capabilities and resource levels with available workload Setting, monitoring and maintaining standards for quality of product delivery, aligning all aspects of delivery to standard industry practices, overseeing of designs and advice including feasibility, multi stage designs, and condition reports, liaising with other teams within Kier both within own discipline and other disciplines over all matters requiring coordination to achieve effective delivery Maintaining programme of CPD events to retain up to date competence / capability of the team, championing effective and regular communication to management on all matters affecting output, progress, cost and risks Playing an active part in business development, including production of fees and quality responses supporting bid submissions, preparation of presentation materials, attendance at interviews and client meetings What are we looking for? This role of M&E Design Team Lead is great for you if: Chartered Engineer and member of CIBSE or IET, with a Degree in Mechanical Building Services or Electrical Engineering plus, significant knowledge of the road tunnel industry Ability to communicate complex technical concepts into more readily understood information suitable for a wider business audience, experience in the application of quality procedures and document control in engineering design Ability to pass the BPSS (Baseline Personnel Security Standard) requirements Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the
Jan 17, 2026
Full time
We're looking for an M&E Design Team Lead to join our Design team based in Gerrards Cross / Speke. Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's 11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location : Gerrards Cross / Speke Hours : 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us What will you be responsible for? As M&E Design Team Lead, you'll be working within the Mechanical Electrical and Technology team, managing engineers, overseeing the design and delivery of building services like HVAC, lighting, and power systems, ensuring technical quality, compliance, and coordination with architects and project managers for complex construction projects, combining leadership, technical expertise, and project oversight. Your day to day will include: Supporting the Head of Service in the management of the business delivered through the team based in Liverpool, working together with the Electrical, Mechanical and Tunnels Team leaders coordinating solutions for all allocated works, including; major and minor new builds, refurbishments and minor works Developing and maintaining strategic and key client relationships with internal and external clients managing utilisation and achieving monthly and annual metrics for the teams within service line agreed targets, delivering quality output and maintaining team development is maintained, effectively managing team utilisation levels, identifying and implementing necessary steps, balancing team capabilities and resource levels with available workload Setting, monitoring and maintaining standards for quality of product delivery, aligning all aspects of delivery to standard industry practices, overseeing of designs and advice including feasibility, multi stage designs, and condition reports, liaising with other teams within Kier both within own discipline and other disciplines over all matters requiring coordination to achieve effective delivery Maintaining programme of CPD events to retain up to date competence / capability of the team, championing effective and regular communication to management on all matters affecting output, progress, cost and risks Playing an active part in business development, including production of fees and quality responses supporting bid submissions, preparation of presentation materials, attendance at interviews and client meetings What are we looking for? This role of M&E Design Team Lead is great for you if: Chartered Engineer and member of CIBSE or IET, with a Degree in Mechanical Building Services or Electrical Engineering plus, significant knowledge of the road tunnel industry Ability to communicate complex technical concepts into more readily understood information suitable for a wider business audience, experience in the application of quality procedures and document control in engineering design Ability to pass the BPSS (Baseline Personnel Security Standard) requirements Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the
Senior Strategic Specification Sales Executive, Commercial Field based covering the South East of England. Base salary of up to circa £50K subject to skills and experience, plus sales bonus, company car and other benefits to be discussed on application. At Kohler Mira Ltd, we're not just a company, we're a century strong success story. With over 100 years of continuous growth and innovation, we've become a powerhouse in showering technology, proudly leading the way with cutting edge solutions that redefine everyday experiences. As part of the globally renowned Kohler Co.-a privately owned leader in kitchen and bath products and luxury hospitality-Kohler Mira Ltd is backed by a legacy of excellence and a bold vision for the future. Now is an exciting time for you to join us. We're investing heavily in innovation and expanding our impact across our three market leading brands: Mira Showers - The UK's name in domestic showering, trusted by millions of households. Rada Controls - Experts in commercial water control, delivering smart, safe, and sustainable solutions across the UK and beyond. Recoup - Experts in wastewater heat recovery, driving energy efficiency in modern homes. Whether you're passionate about sustainability, technology, or making a real difference in people's lives, Kohler Mira Ltd offers a dynamic environment where your ideas can thrive and your career can grow. At Kohler Mira Ltd, your growth is our passion; we believe learning should be a lifelong adventure-and at Kohler Mira, that journey is filled with standout opportunities at every turn. Whether you're gaining hands on experience through coaching and mentoring, or accessing some of the best formal training available, we're committed to helping you thrive. Our culture is built on continuous personal development, creativity, and collaboration. You'll work alongside inspiring people in a positive, forward thinking environment where your ideas aren't just welcomed-they're celebrated. Here, your contributions can spark real change and make a lasting impact. If you're ready to make a real impact and grow with a company that's redefining excellence in commercial water controls, we'd love to hear from you. POSITION SUMMARY Are you a motivated, strategic thinker with a passion for building relationships and delivering results? As a key member of our Commercial Sales team, reporting directly to the National Sales Manager, you'll play a pivotal role in shaping how Rada's innovative solutions are understood and adopted across the specification chain. In this exciting regional role, you'll be the driving force behind a thriving project pipeline-identifying opportunities, converting new business, and nurturing long term partnerships. Your mission? To ensure every customer and stakeholder truly understands the 'Why Rada' difference-our unique value proposition that sets us apart in the market. You'll focus on building strong, influential relationships across a range of sectors including Healthcare, Sport & Leisure, and Student Accommodation. Whether it's architects, consultants, or contractors, you'll be their go to expert, crafting compelling propositions that showcase the full potential of our product and service portfolio. KEY RESPONSIBILITIES Build, manage and convert a rolling 1-5 year pipeline for your territory through identification of key business opportunities (existing and new) within identified commercial industry sectors. Align your focus with the Rada strategic plan, driving revenue and profitability targets. Manage strategic customers, building account plans for future business, aligning strategic focus and driving collaboration between the business and your customers across multiple functions. Diagnose customer needs, leveraging range, pricing and after sales proposals to build compelling customer proposals that drive competitive advantage and deliver winning solutions for products and services, demonstrating a measurable return on investment. Build trust and develop collaborative relationships with customers and colleagues in all stages of the specification chain. Lead and manage customer relationships, understanding key issues and opportunities whilst driving positive outcomes for the UK business. Engage commercial sectors with market leading digital water delivery and management solutions, including touchless systems and smart monitoring platforms. Collaborate with sales, marketing and service teams to implement tailored service packages, enabling best in class aftercare and complete product and service solutions. Fully utilize the existing CRM system to manage customers, pipeline, project tracking and reporting. Build monthly forecasts based on pipeline conversion to drive accuracy in the demand planning process. Communicate internally across relevant functions, providing robust market, customer and competitor feedback to drive knowledge and inform commercial decision making. SKILLS/REQUIREMENTS You must have at least five years' experience working within a commercial product or technically led specification field based B2B sales role. A good understanding of the commercial Bathroom sectors and/or Building Services. Preferable experience: selling service and water compliance solutions within commercial environments governed by infection control legislation; selling showers & taps for an established manufacturer in the commercial arena; specifying early in the project lifecycle (clients, architects, consultants, authorising engineers, infection control teams, M&E contractors); selling into Healthcare, Care Homes, Sports & Leisure, Student Accommodation, Hospitality, washrooms, MOD or secure environments; solution selling with ROI modelling; proactive lead and appointment generation; building and converting a long term (1-5 year) project pipeline; CRM management including pipeline management, call and activity logging. Skilled in Excel, PowerPoint, Word and Outlook. An energetic, eager to learn, customer centric team player who builds trust and rapport to establish relationships quickly and proactively builds a pipeline of new business. Tenacious, driven and competitive. Clean, full driving licence is required. Sales skills: proficient in lead generation employing various methods such as cold calling, emailing, telemarketing, networking, and digital outreach; exceptional interpersonal skills for building and maintaining strong specifier relationships, understanding their needs, and effectively communicating solutions across both products and services; good negotiation and upselling skills, leveraging competitor insights to secure win win agreements and match the right solution to the project & client; proven track record of closing sales deals, recognising buying signals, and guiding prospects through the sales process to successful closure; diligent follow up with prospects and clients using CRM tools to ensure satisfaction and retention, providing timely support and information; analytical mindset to analyse market data and trends, aligning sales strategies with business objectives to contribute to organisational growth. ABOUT YOU This role will suit someone who is a driven and focused self starter. Ability to balance priorities and focus between long term high value projects and the day to day customer, quotation and conversion management within your sales pipeline, prioritising your time to maximise the pipeline conversion and grow sales. A learning mindset, seeking to understand market trends to stay ahead of the competition and defend your specification at all stages from design to completion over a long specification cycle (up to 5 years). An exceptional relationship builder, able to build trust and communicate effectively at all levels within an organisation, comfortable with meetings in a variety of settings across all commercial premises and settings. A true brand ambassador and expert in your field, adaptable depending on the situation and focused on building bespoke specifications which meet the specific needs of the project and customer from our UK range of products and services. Able to communicate the benefits of manufacturer led servicing, and the added value that brings for long term sustainable products and customer relationships. WE CAN OFFER YOU A LOT IN RETURN! We empower each associate to with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. ABOUT US In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup. While our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira's policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact . . click apply for full job details
Jan 17, 2026
Full time
Senior Strategic Specification Sales Executive, Commercial Field based covering the South East of England. Base salary of up to circa £50K subject to skills and experience, plus sales bonus, company car and other benefits to be discussed on application. At Kohler Mira Ltd, we're not just a company, we're a century strong success story. With over 100 years of continuous growth and innovation, we've become a powerhouse in showering technology, proudly leading the way with cutting edge solutions that redefine everyday experiences. As part of the globally renowned Kohler Co.-a privately owned leader in kitchen and bath products and luxury hospitality-Kohler Mira Ltd is backed by a legacy of excellence and a bold vision for the future. Now is an exciting time for you to join us. We're investing heavily in innovation and expanding our impact across our three market leading brands: Mira Showers - The UK's name in domestic showering, trusted by millions of households. Rada Controls - Experts in commercial water control, delivering smart, safe, and sustainable solutions across the UK and beyond. Recoup - Experts in wastewater heat recovery, driving energy efficiency in modern homes. Whether you're passionate about sustainability, technology, or making a real difference in people's lives, Kohler Mira Ltd offers a dynamic environment where your ideas can thrive and your career can grow. At Kohler Mira Ltd, your growth is our passion; we believe learning should be a lifelong adventure-and at Kohler Mira, that journey is filled with standout opportunities at every turn. Whether you're gaining hands on experience through coaching and mentoring, or accessing some of the best formal training available, we're committed to helping you thrive. Our culture is built on continuous personal development, creativity, and collaboration. You'll work alongside inspiring people in a positive, forward thinking environment where your ideas aren't just welcomed-they're celebrated. Here, your contributions can spark real change and make a lasting impact. If you're ready to make a real impact and grow with a company that's redefining excellence in commercial water controls, we'd love to hear from you. POSITION SUMMARY Are you a motivated, strategic thinker with a passion for building relationships and delivering results? As a key member of our Commercial Sales team, reporting directly to the National Sales Manager, you'll play a pivotal role in shaping how Rada's innovative solutions are understood and adopted across the specification chain. In this exciting regional role, you'll be the driving force behind a thriving project pipeline-identifying opportunities, converting new business, and nurturing long term partnerships. Your mission? To ensure every customer and stakeholder truly understands the 'Why Rada' difference-our unique value proposition that sets us apart in the market. You'll focus on building strong, influential relationships across a range of sectors including Healthcare, Sport & Leisure, and Student Accommodation. Whether it's architects, consultants, or contractors, you'll be their go to expert, crafting compelling propositions that showcase the full potential of our product and service portfolio. KEY RESPONSIBILITIES Build, manage and convert a rolling 1-5 year pipeline for your territory through identification of key business opportunities (existing and new) within identified commercial industry sectors. Align your focus with the Rada strategic plan, driving revenue and profitability targets. Manage strategic customers, building account plans for future business, aligning strategic focus and driving collaboration between the business and your customers across multiple functions. Diagnose customer needs, leveraging range, pricing and after sales proposals to build compelling customer proposals that drive competitive advantage and deliver winning solutions for products and services, demonstrating a measurable return on investment. Build trust and develop collaborative relationships with customers and colleagues in all stages of the specification chain. Lead and manage customer relationships, understanding key issues and opportunities whilst driving positive outcomes for the UK business. Engage commercial sectors with market leading digital water delivery and management solutions, including touchless systems and smart monitoring platforms. Collaborate with sales, marketing and service teams to implement tailored service packages, enabling best in class aftercare and complete product and service solutions. Fully utilize the existing CRM system to manage customers, pipeline, project tracking and reporting. Build monthly forecasts based on pipeline conversion to drive accuracy in the demand planning process. Communicate internally across relevant functions, providing robust market, customer and competitor feedback to drive knowledge and inform commercial decision making. SKILLS/REQUIREMENTS You must have at least five years' experience working within a commercial product or technically led specification field based B2B sales role. A good understanding of the commercial Bathroom sectors and/or Building Services. Preferable experience: selling service and water compliance solutions within commercial environments governed by infection control legislation; selling showers & taps for an established manufacturer in the commercial arena; specifying early in the project lifecycle (clients, architects, consultants, authorising engineers, infection control teams, M&E contractors); selling into Healthcare, Care Homes, Sports & Leisure, Student Accommodation, Hospitality, washrooms, MOD or secure environments; solution selling with ROI modelling; proactive lead and appointment generation; building and converting a long term (1-5 year) project pipeline; CRM management including pipeline management, call and activity logging. Skilled in Excel, PowerPoint, Word and Outlook. An energetic, eager to learn, customer centric team player who builds trust and rapport to establish relationships quickly and proactively builds a pipeline of new business. Tenacious, driven and competitive. Clean, full driving licence is required. Sales skills: proficient in lead generation employing various methods such as cold calling, emailing, telemarketing, networking, and digital outreach; exceptional interpersonal skills for building and maintaining strong specifier relationships, understanding their needs, and effectively communicating solutions across both products and services; good negotiation and upselling skills, leveraging competitor insights to secure win win agreements and match the right solution to the project & client; proven track record of closing sales deals, recognising buying signals, and guiding prospects through the sales process to successful closure; diligent follow up with prospects and clients using CRM tools to ensure satisfaction and retention, providing timely support and information; analytical mindset to analyse market data and trends, aligning sales strategies with business objectives to contribute to organisational growth. ABOUT YOU This role will suit someone who is a driven and focused self starter. Ability to balance priorities and focus between long term high value projects and the day to day customer, quotation and conversion management within your sales pipeline, prioritising your time to maximise the pipeline conversion and grow sales. A learning mindset, seeking to understand market trends to stay ahead of the competition and defend your specification at all stages from design to completion over a long specification cycle (up to 5 years). An exceptional relationship builder, able to build trust and communicate effectively at all levels within an organisation, comfortable with meetings in a variety of settings across all commercial premises and settings. A true brand ambassador and expert in your field, adaptable depending on the situation and focused on building bespoke specifications which meet the specific needs of the project and customer from our UK range of products and services. Able to communicate the benefits of manufacturer led servicing, and the added value that brings for long term sustainable products and customer relationships. WE CAN OFFER YOU A LOT IN RETURN! We empower each associate to with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. ABOUT US In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup. While our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira's policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact . . click apply for full job details
We're looking for an M&E Design Team Lead to join our Design team based in Gerrards Cross / Speke . Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's £11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location : Gerrards Cross / Speke Hours : 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us What will you be responsible for? As M&E Design Team Lead , you'll be working within the Mechanical Electrical and Technology team, managing engineers, overseeing the design and delivery of building services like HVAC, lighting, and power systems, ensuring technical quality, compliance, and coordination with architects and project managers for complex construction projects, combining leadership, technical expertise, and project oversight. Your day to day will include: Supporting the Head of Service in the management of the business delivered through the team based in Liverpool, working together with the Electrical, Mechanical and Tunnels Team leaders coordinating solutions for all allocated works, including; major and minor new builds, refurbishments and minor works Developing and maintaining strategic and key client relationships with internal and external clients managing utilisation and achieving monthly and annual metrics for the teams within service line agreed targets, delivering quality output and maintaining team development is maintained, effectively managing team utilisation levels, identifying and implementing necessary steps, balancing team capabilities and resource levels with available workload Setting, monitoring and maintaining standards for quality of product delivery, aligning all aspects of delivery to standard industry practices, overseeing of designs and advice including feasibility, multi stage designs, and condition reports, liaising with other teams within Kier both within own discipline and other disciplines over all matters requiring coordination to achieve effective delivery Maintaining programme of CPD events to retain up to date competence / capability of the team, championing effective and regular communication to management on all matters affecting output, progress, cost and risks Playing an active part in business development, including production of fees and quality responses supporting bid submissions, preparation of presentation materials, attendance at interviews and client meetings What are we looking for? This role of M&E Design Team Lead is great for you if: Chartered Engineer and member of CIBSE or IET, with a Degree in Mechanical Building Services or Electrical Engineering plus, significant knowledge of the road tunnel industry Ability to communicate complex technical concepts into more readily understood information suitable for a wider business audience, experience in the application of quality procedures and document control in engineering design Ability to pass the BPSS (Baseline Personnel Security Standard) requirements Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here . Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here . We look forward to seeing your application to join the
Jan 17, 2026
Full time
We're looking for an M&E Design Team Lead to join our Design team based in Gerrards Cross / Speke . Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's £11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location : Gerrards Cross / Speke Hours : 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us What will you be responsible for? As M&E Design Team Lead , you'll be working within the Mechanical Electrical and Technology team, managing engineers, overseeing the design and delivery of building services like HVAC, lighting, and power systems, ensuring technical quality, compliance, and coordination with architects and project managers for complex construction projects, combining leadership, technical expertise, and project oversight. Your day to day will include: Supporting the Head of Service in the management of the business delivered through the team based in Liverpool, working together with the Electrical, Mechanical and Tunnels Team leaders coordinating solutions for all allocated works, including; major and minor new builds, refurbishments and minor works Developing and maintaining strategic and key client relationships with internal and external clients managing utilisation and achieving monthly and annual metrics for the teams within service line agreed targets, delivering quality output and maintaining team development is maintained, effectively managing team utilisation levels, identifying and implementing necessary steps, balancing team capabilities and resource levels with available workload Setting, monitoring and maintaining standards for quality of product delivery, aligning all aspects of delivery to standard industry practices, overseeing of designs and advice including feasibility, multi stage designs, and condition reports, liaising with other teams within Kier both within own discipline and other disciplines over all matters requiring coordination to achieve effective delivery Maintaining programme of CPD events to retain up to date competence / capability of the team, championing effective and regular communication to management on all matters affecting output, progress, cost and risks Playing an active part in business development, including production of fees and quality responses supporting bid submissions, preparation of presentation materials, attendance at interviews and client meetings What are we looking for? This role of M&E Design Team Lead is great for you if: Chartered Engineer and member of CIBSE or IET, with a Degree in Mechanical Building Services or Electrical Engineering plus, significant knowledge of the road tunnel industry Ability to communicate complex technical concepts into more readily understood information suitable for a wider business audience, experience in the application of quality procedures and document control in engineering design Ability to pass the BPSS (Baseline Personnel Security Standard) requirements Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here . Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here . We look forward to seeing your application to join the
No Relocation Assistance Offered Job Number - Surrey, England, United Kingdom Who We Are Colgate Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. Location: Woking, Surrey Reporting to: General Manager Hill's Pet Nutrition UK & Ireland Are you a dynamic commercial leader with a passion for pets and accelerating digital growth? Do you thrive on building high performing teams and forging strategic partnerships that deliver exceptional results? We're looking for a National Sales Manager Pet & eCommerce to lead our critical UK Pet and Digital/Omnichannel commercial strategy. This is an opportunity to not just manage, but to revolutionize our growth trajectory, significantly expanding our market share through key customer relationships and sustainable eCommerce innovation. You'll be at the forefront of the pet industry's digital evolution, driving profitable growth and defining the future of how pet parents shop for our beloved products. What You'll Be Leading: The Core Impact You'll be the architect and driver of our UK Pet & eCommerce strategy, responsible for: Financial & Growth Leadership: Delivering and exceeding ambitious monthly, quarterly, and annual targets for Net Sales, Volume, and Margin. This includes owning the P&L and establishing a clear, actionable 18 month rolling growth plan. Strategic Team Development: Building, coaching, and inspiring a high performing Pet & eCommerce team, fostering a culture of excellence, ownership, and continuous improvement ("Do & Learn Every Day"). Omnichannel Innovation: Accelerating our end to end Omni Channel growth strategy. You'll lead first generation Joint Business Plans (JBPs) with key partners like Pets at Home, integrate our approach with Pureplay and Regional eCommerce platforms (e.g., Zooplus), and drive key digital KPIs (Search, Visibility, Reviews, Auto ship). Elevating Customer Partnerships: Establishing and nurturing strategic, "Great to Do Business With" partnerships. This involves implementing robust commercial wiring, embedding our Category Vision with key customers, and translating deep shopper/market insights into mutually profitable trading plans. Key Responsibilities & Deliverables 1. Commercial & Financial Acumen P&L Ownership: Take personal accountability for the delivery of financial targets and strategic projects. Process Excellence: Coach the team to embed commercial rigor, including monthly gap identification, new growth opportunity capture, and a strong Revenue Growth Management (RGM) and ROI mindset. Negotiate to Grow: Lead and support the team in high stakes, complex negotiations (Annual Terms/JBPs), ensuring profitable execution of agreed upon customer plans. 2. Strategic Channel Development Define the Future: Evolving Models: Take the lead in identifying and delivering commercially viable solutions for a clinic to home eCommerce model and actively participate in evaluating our direct warehouse/fulfillment strategy. Global Best Practice: Connect with regional counterparts to share best practices and re apply global learnings within the UK market. 3. People Leadership & Development Change Leader: Champion organizational change, fostering a 'Grow and Develop' mindset within the team. Talent Nurturing: Provide consistent 1:1s, actionable feedback, and on the job coaching to accelerate team member development. Strategic Voice: Operate as a vital member of the extended leadership team, providing strategic customer and channel input and representing the Customer Development Director as needed. What You'll Bring Proven experience leading a significant Commercial or Sales team within the FMCG/CPG sector, with a strong track record of P&L delivery. Deep expertise and demonstrated success in developing and executing an eCommerce or OmniChannel strategy within a major UK retailer or brand. Exceptional ability to forge relationships and establish high value Joint Business Plans (JBPs). A servant leader mentality with a passion for coaching and developing talent to reach their full potential. Strong commercial and financial acumen, comfortable with complex negotiations and driving RGM principles. This role is for you if you're ready to make a significant impact, lead a talented team, and shape the digital landscape of a beloved pet brand! Are you ready to accelerate our growth journey? Apply now and let's build the future together! Our Commitment to Inclusion Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form () should you require accommodation.
Jan 17, 2026
Full time
No Relocation Assistance Offered Job Number - Surrey, England, United Kingdom Who We Are Colgate Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. Location: Woking, Surrey Reporting to: General Manager Hill's Pet Nutrition UK & Ireland Are you a dynamic commercial leader with a passion for pets and accelerating digital growth? Do you thrive on building high performing teams and forging strategic partnerships that deliver exceptional results? We're looking for a National Sales Manager Pet & eCommerce to lead our critical UK Pet and Digital/Omnichannel commercial strategy. This is an opportunity to not just manage, but to revolutionize our growth trajectory, significantly expanding our market share through key customer relationships and sustainable eCommerce innovation. You'll be at the forefront of the pet industry's digital evolution, driving profitable growth and defining the future of how pet parents shop for our beloved products. What You'll Be Leading: The Core Impact You'll be the architect and driver of our UK Pet & eCommerce strategy, responsible for: Financial & Growth Leadership: Delivering and exceeding ambitious monthly, quarterly, and annual targets for Net Sales, Volume, and Margin. This includes owning the P&L and establishing a clear, actionable 18 month rolling growth plan. Strategic Team Development: Building, coaching, and inspiring a high performing Pet & eCommerce team, fostering a culture of excellence, ownership, and continuous improvement ("Do & Learn Every Day"). Omnichannel Innovation: Accelerating our end to end Omni Channel growth strategy. You'll lead first generation Joint Business Plans (JBPs) with key partners like Pets at Home, integrate our approach with Pureplay and Regional eCommerce platforms (e.g., Zooplus), and drive key digital KPIs (Search, Visibility, Reviews, Auto ship). Elevating Customer Partnerships: Establishing and nurturing strategic, "Great to Do Business With" partnerships. This involves implementing robust commercial wiring, embedding our Category Vision with key customers, and translating deep shopper/market insights into mutually profitable trading plans. Key Responsibilities & Deliverables 1. Commercial & Financial Acumen P&L Ownership: Take personal accountability for the delivery of financial targets and strategic projects. Process Excellence: Coach the team to embed commercial rigor, including monthly gap identification, new growth opportunity capture, and a strong Revenue Growth Management (RGM) and ROI mindset. Negotiate to Grow: Lead and support the team in high stakes, complex negotiations (Annual Terms/JBPs), ensuring profitable execution of agreed upon customer plans. 2. Strategic Channel Development Define the Future: Evolving Models: Take the lead in identifying and delivering commercially viable solutions for a clinic to home eCommerce model and actively participate in evaluating our direct warehouse/fulfillment strategy. Global Best Practice: Connect with regional counterparts to share best practices and re apply global learnings within the UK market. 3. People Leadership & Development Change Leader: Champion organizational change, fostering a 'Grow and Develop' mindset within the team. Talent Nurturing: Provide consistent 1:1s, actionable feedback, and on the job coaching to accelerate team member development. Strategic Voice: Operate as a vital member of the extended leadership team, providing strategic customer and channel input and representing the Customer Development Director as needed. What You'll Bring Proven experience leading a significant Commercial or Sales team within the FMCG/CPG sector, with a strong track record of P&L delivery. Deep expertise and demonstrated success in developing and executing an eCommerce or OmniChannel strategy within a major UK retailer or brand. Exceptional ability to forge relationships and establish high value Joint Business Plans (JBPs). A servant leader mentality with a passion for coaching and developing talent to reach their full potential. Strong commercial and financial acumen, comfortable with complex negotiations and driving RGM principles. This role is for you if you're ready to make a significant impact, lead a talented team, and shape the digital landscape of a beloved pet brand! Are you ready to accelerate our growth journey? Apply now and let's build the future together! Our Commitment to Inclusion Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form () should you require accommodation.
Software Engineering Manager - Embedded & Real-Time Systems We are recruiting a Software Engineering Manager to lead embedded software development for advanced defence systems at our Stevenage site. This is a permanent leadership role offering a salary of circa £80,000 plus a comprehensive benefits package including bonus up to 27% of salary, £300 per month car allowance, pension and additional benefits. You will lead and develop a team of software engineers delivering real-time embedded software across the full lifecycle, from requirements and architecture through design, development, verification and delivery. The software supports complex, safety-critical defence products and is developed in close collaboration with systems, hardware and test engineering teams. This role suits an experienced embedded software leader who enjoys balancing people leadership with technical oversight in a regulated engineering environment. You will create a high-performing team culture, provide mentoring and direction, and ensure software is delivered to quality, schedule and compliance expectations. Key responsibilities include leading and developing a multidisciplinary embedded software team, owning software delivery across multiple work packages, overseeing requirements analysis, design, coding, integration and testing activities, ensuring adherence to development standards and processes, and working closely with systems, hardware and project teams to deliver robust, real-time embedded solutions. To be successful, you will have proven experience managing embedded or real-time software teams, strong knowledge of the full software development lifecycle, and experience working within regulated, safety-critical or defence environments. A background in embedded C/C++ and real-time systems is highly desirable, along with the ability to motivate, coach and develop engineers in a structured engineering setting. This role requires security clearance, therefore British citizenship or dual UK nationality is essential. You will join a supportive, professional engineering environment with excellent facilities and long-term career development opportunities. If you are ready to lead high-impact embedded software projects in a collaborative defence engineering environment, we welcome your application.
Jan 17, 2026
Full time
Software Engineering Manager - Embedded & Real-Time Systems We are recruiting a Software Engineering Manager to lead embedded software development for advanced defence systems at our Stevenage site. This is a permanent leadership role offering a salary of circa £80,000 plus a comprehensive benefits package including bonus up to 27% of salary, £300 per month car allowance, pension and additional benefits. You will lead and develop a team of software engineers delivering real-time embedded software across the full lifecycle, from requirements and architecture through design, development, verification and delivery. The software supports complex, safety-critical defence products and is developed in close collaboration with systems, hardware and test engineering teams. This role suits an experienced embedded software leader who enjoys balancing people leadership with technical oversight in a regulated engineering environment. You will create a high-performing team culture, provide mentoring and direction, and ensure software is delivered to quality, schedule and compliance expectations. Key responsibilities include leading and developing a multidisciplinary embedded software team, owning software delivery across multiple work packages, overseeing requirements analysis, design, coding, integration and testing activities, ensuring adherence to development standards and processes, and working closely with systems, hardware and project teams to deliver robust, real-time embedded solutions. To be successful, you will have proven experience managing embedded or real-time software teams, strong knowledge of the full software development lifecycle, and experience working within regulated, safety-critical or defence environments. A background in embedded C/C++ and real-time systems is highly desirable, along with the ability to motivate, coach and develop engineers in a structured engineering setting. This role requires security clearance, therefore British citizenship or dual UK nationality is essential. You will join a supportive, professional engineering environment with excellent facilities and long-term career development opportunities. If you are ready to lead high-impact embedded software projects in a collaborative defence engineering environment, we welcome your application.
Vacancy No 5443 Vacancy Title SENIOR BUSINESS DEVELOPMENT MANAGER Location LONDON & SOUTHEAST Vacancy Description Are you a high performing hunter who thrives on winning flagship residential projects? If you are a driven and commercially sharp business developer with experience across residential contract furniture, joinery or KBB, this is a rare opportunity to elevate your career with one of the UK's most respected manufacturers and installers of premium contract furniture. Our client delivers luxury bedroom systems, bathrooms, walk-in wardrobes and high-spec high volume furniture into new build residential sector. Their work features across some of the UK's most recognisable developments and they partner with the biggest names in the developer and main contractor landscape. They now seek a Senior Business Development Manager to spearhead growth across London & the Southeast, driving both new business and key account development with major house builders, developers and contractors. Why This Role Stands Out High-end products with genuine demand You will be representing a premium manufacturer with exceptional capability, trusted by leading developers and main contractors. A territory with vast scope for growth London & the Southeast offers continuous opportunity across live schemes, upcoming phases, and strategic developer partnerships. Autonomy, influence and visibility A senior role where your decisions shape strategy, relationships and revenue. The Role - What You'll Be Doing This is a true hunter plus key account role. You will: Drive new business through networking, site visits, ABI, cold outreach, relationship building and strategic targeting Engage with major developers and high-value contractors, generating opportunities for six and seven figure packages. Retain and grow existing key accounts, ensuring long term commercial partnerships. Build persuasive pitches and tailored proposals that resonate with senior decision makers. Work closely with internal teams including technical, design, manufacturing, marketing and senior leadership. Monitor competitors, market shifts and project pipelines, ensuring the territory stays ahead. Manage profitability, pricing strategy and contract expectations across your accounts. You'll be operating at a strategic level with organisations including: Berkeley Group (St Edward, St James, St William, St George) Lendlease Vistry/Galliford Try Hill Group Bellway London Regal London Wates Multiplex John Sisk & Son Canary Wharf Contractors POD Manufacturers Joinery Contractors Main Contractors This is a role where relationships matter, detail matters, and credibility wins. What You'll Need to Succeed Essential Experience and Skills Strong track record volume-based selling into new build residential / developer markets Experience within contract furniture, joinery, KBB or aligned interior products Knowledge of manufacturing processes, technical drawings, and value engineering Proven ability to deliver large scale projects from inception to completion. High level familiarity with contracts, retention, LADs, cross contract set-off Comfortable working with senior stakeholders across developers, contractors, architects and design teams Exceptional organisational skills and CRM discipline Confident communicator, presenter and negotiator Strong willed, driven, diligent and commercially astute with strong PC skills Desirable 5+ years leading business development or sales operations Deep current market knowledge within luxury residential Ability to influence at all levels, from site teams to board directors Track record of delivering significant growth through relationship building Experience challenging solutions to unlock better outcomes for clients The Person To thrive here, you will be: A natural hunter who energises at the prospect of opening doors A strong relationship builder with credibility and presence Organised, disciplined and detail oriented Accountable, commercially sharp and results driven Resilient, adaptable and strategic with the ability to navigate complex environments Trusted, transparent, consistent and professional This is a role for someone who enjoys autonomy, thrives under responsibility, and wants to make a genuine impact. What's on offer? Basic Salary up to £60,000 (higher basic and package available for standout Candidates) Exceptional Commission / OTE Car Allowance Pension Holiday, Mobile, laptop, travel expenses Career progression within an ambitious, high growth manufacturer
Jan 16, 2026
Full time
Vacancy No 5443 Vacancy Title SENIOR BUSINESS DEVELOPMENT MANAGER Location LONDON & SOUTHEAST Vacancy Description Are you a high performing hunter who thrives on winning flagship residential projects? If you are a driven and commercially sharp business developer with experience across residential contract furniture, joinery or KBB, this is a rare opportunity to elevate your career with one of the UK's most respected manufacturers and installers of premium contract furniture. Our client delivers luxury bedroom systems, bathrooms, walk-in wardrobes and high-spec high volume furniture into new build residential sector. Their work features across some of the UK's most recognisable developments and they partner with the biggest names in the developer and main contractor landscape. They now seek a Senior Business Development Manager to spearhead growth across London & the Southeast, driving both new business and key account development with major house builders, developers and contractors. Why This Role Stands Out High-end products with genuine demand You will be representing a premium manufacturer with exceptional capability, trusted by leading developers and main contractors. A territory with vast scope for growth London & the Southeast offers continuous opportunity across live schemes, upcoming phases, and strategic developer partnerships. Autonomy, influence and visibility A senior role where your decisions shape strategy, relationships and revenue. The Role - What You'll Be Doing This is a true hunter plus key account role. You will: Drive new business through networking, site visits, ABI, cold outreach, relationship building and strategic targeting Engage with major developers and high-value contractors, generating opportunities for six and seven figure packages. Retain and grow existing key accounts, ensuring long term commercial partnerships. Build persuasive pitches and tailored proposals that resonate with senior decision makers. Work closely with internal teams including technical, design, manufacturing, marketing and senior leadership. Monitor competitors, market shifts and project pipelines, ensuring the territory stays ahead. Manage profitability, pricing strategy and contract expectations across your accounts. You'll be operating at a strategic level with organisations including: Berkeley Group (St Edward, St James, St William, St George) Lendlease Vistry/Galliford Try Hill Group Bellway London Regal London Wates Multiplex John Sisk & Son Canary Wharf Contractors POD Manufacturers Joinery Contractors Main Contractors This is a role where relationships matter, detail matters, and credibility wins. What You'll Need to Succeed Essential Experience and Skills Strong track record volume-based selling into new build residential / developer markets Experience within contract furniture, joinery, KBB or aligned interior products Knowledge of manufacturing processes, technical drawings, and value engineering Proven ability to deliver large scale projects from inception to completion. High level familiarity with contracts, retention, LADs, cross contract set-off Comfortable working with senior stakeholders across developers, contractors, architects and design teams Exceptional organisational skills and CRM discipline Confident communicator, presenter and negotiator Strong willed, driven, diligent and commercially astute with strong PC skills Desirable 5+ years leading business development or sales operations Deep current market knowledge within luxury residential Ability to influence at all levels, from site teams to board directors Track record of delivering significant growth through relationship building Experience challenging solutions to unlock better outcomes for clients The Person To thrive here, you will be: A natural hunter who energises at the prospect of opening doors A strong relationship builder with credibility and presence Organised, disciplined and detail oriented Accountable, commercially sharp and results driven Resilient, adaptable and strategic with the ability to navigate complex environments Trusted, transparent, consistent and professional This is a role for someone who enjoys autonomy, thrives under responsibility, and wants to make a genuine impact. What's on offer? Basic Salary up to £60,000 (higher basic and package available for standout Candidates) Exceptional Commission / OTE Car Allowance Pension Holiday, Mobile, laptop, travel expenses Career progression within an ambitious, high growth manufacturer
About The Role: An established, mid-sized multidisciplinary creative studio, renowned for delivering complex, large-scale brand experiences, events and permanent installations, is seeking an experienced Head of Technical Production to join its team in London. This is a pivotal role with overall responsibility for the technical and production delivery of high-profile projects internationally, spanning live events, exhibitions and architectural installations. Working closely with creative leadership, senior producers and directors, you will ensure projects are delivered to the highest technical, safety and quality standards, on time and within budget. The successful candidate will be a highly experienced technical leader who has spent the majority of their career within the events or closely associated industries, and who brings deep, hands-on expertise across complex build environments. You will combine strategic oversight with practical problem-solving, confidently leading in-house teams while driving production excellence across all disciplines. Our client offers a collaborative, ambitious studio culture where high standards, creativity and teamwork sit at the core. The role comes with a competitive salary, performance-related incentives, long-term growth opportunities and a considered benefits package, alongside a studio-led, hands-on way of working and international exposure. Key Responsibilities: Lead, mentor and develop the in-house technical production team, fostering a collaborative, high-performing culture with clear reporting lines to director level Take full ownership of the technical delivery of multiple complex projects concurrently, ensuring seamless coordination across design, production and installation Work closely with creative leads, producers and clients to interpret project briefs and translate them into robust, tailored technical solutions Oversee large-scale scenic and experiential builds, including metalwork, CNC fabrication, GRP casting, carpentry and specialist finishes Manage integrated technical scopes including mappable LED lighting, power infrastructure, theatrical lighting, audio, video, staging, rigging, logistics and site operations Develop, manage and report on detailed production schedules, budgets, resource plans and risk assessments Establish and maintain rigorous quality control and H&S processes across all phases of delivery Conduct site visits and inspections internationally to monitor progress, resolve technical challenges and ensure compliance with design intent, regulations and best practice Drive innovation in materials, methods and production techniques, continually improving internal systems and workflows Build and manage strong relationships with fabricators, suppliers and subcontractors, negotiating contracts and overseeing performance Key Skills / Experience: Minimum 10+ years' experience in senior technical or production management roles, with at least 5 years operating at senior leadership level (e.g. Senior Production Manager, Technical Director or equivalent) Extensive background in the technical delivery of complex, large-scale projects within the events or related industries Proven experience being solely responsible for managing high-value, technically complex international projects Deep technical knowledge across scenic construction, integrated lighting systems, AV, power, staging and rigging Strong understanding of construction methodologies, materials and technical systems for public-facing and experiential installations Demonstrable experience running an in-house production team with responsibility at director level Proven track record of managing significant budgets and delivering projects to demanding timelines IOSH qualification required; NEBOSH strongly preferred Confident, respected leader with the ability to motivate and manage multidisciplinary technical teams Excellent communication and negotiation skills, comfortable engaging with clients, creatives and suppliers at senior level Highly detail-oriented with a strong commitment to quality, safety and best practice Proficient in production planning, project management and reporting tools To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Jan 16, 2026
Full time
About The Role: An established, mid-sized multidisciplinary creative studio, renowned for delivering complex, large-scale brand experiences, events and permanent installations, is seeking an experienced Head of Technical Production to join its team in London. This is a pivotal role with overall responsibility for the technical and production delivery of high-profile projects internationally, spanning live events, exhibitions and architectural installations. Working closely with creative leadership, senior producers and directors, you will ensure projects are delivered to the highest technical, safety and quality standards, on time and within budget. The successful candidate will be a highly experienced technical leader who has spent the majority of their career within the events or closely associated industries, and who brings deep, hands-on expertise across complex build environments. You will combine strategic oversight with practical problem-solving, confidently leading in-house teams while driving production excellence across all disciplines. Our client offers a collaborative, ambitious studio culture where high standards, creativity and teamwork sit at the core. The role comes with a competitive salary, performance-related incentives, long-term growth opportunities and a considered benefits package, alongside a studio-led, hands-on way of working and international exposure. Key Responsibilities: Lead, mentor and develop the in-house technical production team, fostering a collaborative, high-performing culture with clear reporting lines to director level Take full ownership of the technical delivery of multiple complex projects concurrently, ensuring seamless coordination across design, production and installation Work closely with creative leads, producers and clients to interpret project briefs and translate them into robust, tailored technical solutions Oversee large-scale scenic and experiential builds, including metalwork, CNC fabrication, GRP casting, carpentry and specialist finishes Manage integrated technical scopes including mappable LED lighting, power infrastructure, theatrical lighting, audio, video, staging, rigging, logistics and site operations Develop, manage and report on detailed production schedules, budgets, resource plans and risk assessments Establish and maintain rigorous quality control and H&S processes across all phases of delivery Conduct site visits and inspections internationally to monitor progress, resolve technical challenges and ensure compliance with design intent, regulations and best practice Drive innovation in materials, methods and production techniques, continually improving internal systems and workflows Build and manage strong relationships with fabricators, suppliers and subcontractors, negotiating contracts and overseeing performance Key Skills / Experience: Minimum 10+ years' experience in senior technical or production management roles, with at least 5 years operating at senior leadership level (e.g. Senior Production Manager, Technical Director or equivalent) Extensive background in the technical delivery of complex, large-scale projects within the events or related industries Proven experience being solely responsible for managing high-value, technically complex international projects Deep technical knowledge across scenic construction, integrated lighting systems, AV, power, staging and rigging Strong understanding of construction methodologies, materials and technical systems for public-facing and experiential installations Demonstrable experience running an in-house production team with responsibility at director level Proven track record of managing significant budgets and delivering projects to demanding timelines IOSH qualification required; NEBOSH strongly preferred Confident, respected leader with the ability to motivate and manage multidisciplinary technical teams Excellent communication and negotiation skills, comfortable engaging with clients, creatives and suppliers at senior level Highly detail-oriented with a strong commitment to quality, safety and best practice Proficient in production planning, project management and reporting tools To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
About the Company Our mission is that Any financial application can onboard any user, anywhere in the world, in 1 click. Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications. We have raised over $37M from top-tier investors including Consensys, Tether, and Animoca Brands. About the Role We are hiring multiple Product Managers across Transak's key domains: Authentication, KYC, External APIs, Fiat Payments, Crypto Payments, Pricing, Trading, Finance, Risk, and Marketing. Each PM will own a product area end-to-end - from strategy and prioritization to execution and analytics - working closely with engineering, design, operations, and business stakeholders. You'll translate complex Web3, payments, and compliance requirements into scalable, intuitive products that serve millions of users and enterprise partners globally. Key Responsibilities 1. Product Strategy & Ownership Own a product vertical (e.g., Fiat Payments, Risk, API Integrations) from discovery to launch. Define long-term product vision, success metrics, and KPIs aligned with Transak's business objectives. Prioritize the roadmap through data, user feedback, and partner insights. 2. Execution & Delivery Write detailed PRDs and collaborate with design and engineering teams to ship high-impact features. Drive execution through agile sprints, retrospectives, and iterative improvement. Monitor performance and lead post launch analysis to inform future decisions. 3. Technical & Analytical Depth Work with backend and API engineers to optimize system scalability, reliability, and partner integrations. Use data tools (e.g., dashboards, SQL, analytics platforms) to uncover insights and improve conversion, uptime, and transaction success rates. Contribute to design discussions on architecture, user journeys, and operational automations. 4. Cross Functional Leadership Partner with compliance, finance, risk, and legal teams to ensure regulatory readiness across regions. Collaborate with partnerships and BD to onboard new wallets, fintechs, and enterprise partners. Communicate effectively with leadership on progress, risks, and strategic tradeoffs. 5. Innovation & Continuous Improvement Champion the Transak mission of "Any financial application can onboard any user, anywhere in the world in 1 click." and find ways to bring us closer to that. Speak with customers and solve their problems. Track market trends in Web3, fintech, and payments infrastructure to anticipate product opportunities. What We're Looking For 5-8+ years of software engineering and/or product management experience, ideally in fintech, crypto, or payments infrastructure. Proven success owning end to end product development in a fast paced, cross functional environment. Strong technical fluency - able to discuss APIs, integrations, architecture, and backend workflows with engineers. Analytical and data driven decision making mindset. Exceptional communication and stakeholder alignment skills across technical and non technical teams. Comfortable working across time zones in a global organization. Nice to Haves Experience in high growth fintech or Web3 startups. Prior work with KYC, payments, or liquidity systems. Exposure to AI or automation tools to scale operations. Experience with multi region product launches or regulated environments. Familiarity with crypto payments, on/off ramp APIs, or blockchain ecosystems.
Jan 16, 2026
Full time
About the Company Our mission is that Any financial application can onboard any user, anywhere in the world, in 1 click. Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications. We have raised over $37M from top-tier investors including Consensys, Tether, and Animoca Brands. About the Role We are hiring multiple Product Managers across Transak's key domains: Authentication, KYC, External APIs, Fiat Payments, Crypto Payments, Pricing, Trading, Finance, Risk, and Marketing. Each PM will own a product area end-to-end - from strategy and prioritization to execution and analytics - working closely with engineering, design, operations, and business stakeholders. You'll translate complex Web3, payments, and compliance requirements into scalable, intuitive products that serve millions of users and enterprise partners globally. Key Responsibilities 1. Product Strategy & Ownership Own a product vertical (e.g., Fiat Payments, Risk, API Integrations) from discovery to launch. Define long-term product vision, success metrics, and KPIs aligned with Transak's business objectives. Prioritize the roadmap through data, user feedback, and partner insights. 2. Execution & Delivery Write detailed PRDs and collaborate with design and engineering teams to ship high-impact features. Drive execution through agile sprints, retrospectives, and iterative improvement. Monitor performance and lead post launch analysis to inform future decisions. 3. Technical & Analytical Depth Work with backend and API engineers to optimize system scalability, reliability, and partner integrations. Use data tools (e.g., dashboards, SQL, analytics platforms) to uncover insights and improve conversion, uptime, and transaction success rates. Contribute to design discussions on architecture, user journeys, and operational automations. 4. Cross Functional Leadership Partner with compliance, finance, risk, and legal teams to ensure regulatory readiness across regions. Collaborate with partnerships and BD to onboard new wallets, fintechs, and enterprise partners. Communicate effectively with leadership on progress, risks, and strategic tradeoffs. 5. Innovation & Continuous Improvement Champion the Transak mission of "Any financial application can onboard any user, anywhere in the world in 1 click." and find ways to bring us closer to that. Speak with customers and solve their problems. Track market trends in Web3, fintech, and payments infrastructure to anticipate product opportunities. What We're Looking For 5-8+ years of software engineering and/or product management experience, ideally in fintech, crypto, or payments infrastructure. Proven success owning end to end product development in a fast paced, cross functional environment. Strong technical fluency - able to discuss APIs, integrations, architecture, and backend workflows with engineers. Analytical and data driven decision making mindset. Exceptional communication and stakeholder alignment skills across technical and non technical teams. Comfortable working across time zones in a global organization. Nice to Haves Experience in high growth fintech or Web3 startups. Prior work with KYC, payments, or liquidity systems. Exposure to AI or automation tools to scale operations. Experience with multi region product launches or regulated environments. Familiarity with crypto payments, on/off ramp APIs, or blockchain ecosystems.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI powered customer engagement. This is a career defining opportunity to lead a world class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be responsible for a significant product area or leading an important project. Deeply understand the customer problems you're tackling through research, data, and direct customer interactions - then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact. Evaluate impact through quantitative and qualitative measures, both in beta and after full release. Own and maintain the quality of your product area, ensuring every release delivers world class software. Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. Be a leader in your team or projects by role modelling our company values and R&D principles. What skills do I need? There is no minimum years of experience for this role. We're interested in your impact, drive, and potential. Instead of years, we'll be looking for evidence that you've applied and grown these skills: Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team. Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product. Build World Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI. AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade offs, and make informed product decisions in close collaboration with engineering. Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack - from APIs and SaaS infrastructure to low code tooling and system architecture. Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Jan 16, 2026
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI powered customer engagement. This is a career defining opportunity to lead a world class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be responsible for a significant product area or leading an important project. Deeply understand the customer problems you're tackling through research, data, and direct customer interactions - then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact. Evaluate impact through quantitative and qualitative measures, both in beta and after full release. Own and maintain the quality of your product area, ensuring every release delivers world class software. Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. Be a leader in your team or projects by role modelling our company values and R&D principles. What skills do I need? There is no minimum years of experience for this role. We're interested in your impact, drive, and potential. Instead of years, we'll be looking for evidence that you've applied and grown these skills: Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team. Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product. Build World Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI. AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade offs, and make informed product decisions in close collaboration with engineering. Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack - from APIs and SaaS infrastructure to low code tooling and system architecture. Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per weekUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Jan 16, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per weekUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We're looking for a Head of Production Systems - someone who loves transforming creative chaos into organized brilliance. You'll be the go-to expert on Adobe Workfront and other production systems, designing smart workflows that make our global studios faster, more efficient, and better connected. You'll be hands-on with configuration and workflow mapping, working closely with producers, project managers and creative teams to bring structure to the creative process - then partnering with development, training and support teams to scale those solutions globally.This role also plays a key part in implementing content automation workflows - ensuring that automation initiatives are correctly deployed and operationalized - and in supporting the integration of financial workflows within Workfront, working closely with Operations and Finance teams to align process, data, and reporting. Implement Content Automation: Work with the Technical Architecture team to translate automation concepts into working solutions, ensuring they are correctly implemented, tested, and adopted across production teams. Who You Are Knowledge of Adobe AEM and Frame.io . Experience leading rollout workshops or training sessions. Familiarity with financial workflow automation and/or ERP integration. Founded in 1835 by Charles-Louis Havas, Havas is one of the world's largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. Life at Havas We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. Havas Creative Network At Havas, we believe creativity isn't just a description of our business, it is part of our agencies' DNA. We bring together some of the industry's most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. Havas Media Network We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience - in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. Havas Health Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.
Jan 16, 2026
Full time
We're looking for a Head of Production Systems - someone who loves transforming creative chaos into organized brilliance. You'll be the go-to expert on Adobe Workfront and other production systems, designing smart workflows that make our global studios faster, more efficient, and better connected. You'll be hands-on with configuration and workflow mapping, working closely with producers, project managers and creative teams to bring structure to the creative process - then partnering with development, training and support teams to scale those solutions globally.This role also plays a key part in implementing content automation workflows - ensuring that automation initiatives are correctly deployed and operationalized - and in supporting the integration of financial workflows within Workfront, working closely with Operations and Finance teams to align process, data, and reporting. Implement Content Automation: Work with the Technical Architecture team to translate automation concepts into working solutions, ensuring they are correctly implemented, tested, and adopted across production teams. Who You Are Knowledge of Adobe AEM and Frame.io . Experience leading rollout workshops or training sessions. Familiarity with financial workflow automation and/or ERP integration. Founded in 1835 by Charles-Louis Havas, Havas is one of the world's largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. Life at Havas We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. Havas Creative Network At Havas, we believe creativity isn't just a description of our business, it is part of our agencies' DNA. We bring together some of the industry's most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. Havas Media Network We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience - in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. Havas Health Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.
Location: UK - Hatfield, UK - London, UK - Manchester, UK - Birmingham Job-ID: 210368 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce we are now looking to hire a Senior Project Manager/Programme Manager, with experience of delivering large-scale International Data Centre or High Performance Computing build projects, into our thriving Group Professional Services (GPS) organisation within Computacenter UK. This is an exciting role in a dynamic and fast-moving environment that is likely to require significant international travel. The successful candidate will be able to demonstrate the delivery of multiple Data Centre technologies rather than point solutions, the leadership of large multi-skilled teams, and the gravitas expected from a leader in their field. So who are we? Group Professional Services is a dynamic part of Computacenter that integrates our Engineering, Consultancy, and Project Management practices, alongside our expanding Business Solutions portfolio and nearshore/offshore centres. With a team of over 4,200 highly skilled professionals, we possess deep expertise in core infrastructure technologies, industry-standard architecture, and project management methodologies. Operating across three continents, we serve some of the world's largest brands, driving technological change in a vibrant and rapidly evolving digital landscape. What you'll do As a Senior Project Manager (SPM) or Programme Manager (PGM) in Computacenter's Projects & Programmes Practice you will be responsible for delivering complex and/or high risk, end-to-end solutions. You may deliver multiple projects simultaneously or significant work-streams on larger projects and programmes. The projects could be stand-alone projects or may be part of a Projects & Portfolio Management Office (PMO). You may also be required to lead a Project & Portfolio Management Office (PMO). Whatever the assignment you will lead the engagement, be responsible for the business outcome and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful delivery of assignments from inception through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for meeting the commitments made to customers and internal stakeholders to successfully deliver the assignment you are leading as defined in your terms of reference or project control documentation. These will be delivered alongside the agreed financial outcome of the assignment. In support of this, you're expected to understand and articulate to customers both what Computacenter sells and delivers and have a good working knowledge of the technology/solution. Key responsibilities Project Management: Throughout the entire project lifecycle, you will be expected to understand and adhere to our methodologies for delivering Professional Services engagements to our customers. Change Management: Own or ensure that the end-to-end change process for the assignment is followed to ensure full awareness and adoption of the project outcomes whilst minimizing working at risk/commercial exposure & optimizing our contribution. Business Management: Ensure that projects align with the customer requirements, deliver value, and are completed efficiently within scope, time, and budget constraints. Contract Management: Manage the assignment scope and understand the commercial baseline, supporting or leading the development, negotiation, and agreement of the statement of work and any subsequent changes. Financial Management: Be responsible for the successful delivery of the assignment to the agreed financial baseline to meet (or exceed) the key performance indicators. Relationship Management: During your assignments, you will create and manage the stakeholder relationships across Computacenter, its suppliers, and customers, ensuring that a positive and constructive relationship is created and maintained. People Management: You will be responsible for leading and shaping the team to ensure the successful delivery of your assignment. What you'll need Familiarity with the latest technologies and the ability to articulate the benefits in line with Computacenter's propositions. Trained and accredited in project management methodology, for example Prince2, Agile Techniques. A demonstrable track record of delivering complex, high-risk assignments/multiple successful outcomes with focus on large-scale Data Centres or High Performance Computing. Demonstrable leadership skills and personal gravitas. Excellent interpersonal skills and ability to build and maintain relationships. Able to apply a variety of influencing skills to enable the required outcomes for your stakeholders, to enable positive assignment outcomes. Ability to apply a variety of approaches including Emotional Intelligence with flexibility, to adapt personal style and approach to meet specific customer needs and to resolve conflicts. Understand and be able to articulate the wider context of the project you are leading. Ability to articulate the value of project management to internal and external customers. Excellent literacy and numeracy skills. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
Jan 16, 2026
Full time
Location: UK - Hatfield, UK - London, UK - Manchester, UK - Birmingham Job-ID: 210368 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce we are now looking to hire a Senior Project Manager/Programme Manager, with experience of delivering large-scale International Data Centre or High Performance Computing build projects, into our thriving Group Professional Services (GPS) organisation within Computacenter UK. This is an exciting role in a dynamic and fast-moving environment that is likely to require significant international travel. The successful candidate will be able to demonstrate the delivery of multiple Data Centre technologies rather than point solutions, the leadership of large multi-skilled teams, and the gravitas expected from a leader in their field. So who are we? Group Professional Services is a dynamic part of Computacenter that integrates our Engineering, Consultancy, and Project Management practices, alongside our expanding Business Solutions portfolio and nearshore/offshore centres. With a team of over 4,200 highly skilled professionals, we possess deep expertise in core infrastructure technologies, industry-standard architecture, and project management methodologies. Operating across three continents, we serve some of the world's largest brands, driving technological change in a vibrant and rapidly evolving digital landscape. What you'll do As a Senior Project Manager (SPM) or Programme Manager (PGM) in Computacenter's Projects & Programmes Practice you will be responsible for delivering complex and/or high risk, end-to-end solutions. You may deliver multiple projects simultaneously or significant work-streams on larger projects and programmes. The projects could be stand-alone projects or may be part of a Projects & Portfolio Management Office (PMO). You may also be required to lead a Project & Portfolio Management Office (PMO). Whatever the assignment you will lead the engagement, be responsible for the business outcome and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful delivery of assignments from inception through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for meeting the commitments made to customers and internal stakeholders to successfully deliver the assignment you are leading as defined in your terms of reference or project control documentation. These will be delivered alongside the agreed financial outcome of the assignment. In support of this, you're expected to understand and articulate to customers both what Computacenter sells and delivers and have a good working knowledge of the technology/solution. Key responsibilities Project Management: Throughout the entire project lifecycle, you will be expected to understand and adhere to our methodologies for delivering Professional Services engagements to our customers. Change Management: Own or ensure that the end-to-end change process for the assignment is followed to ensure full awareness and adoption of the project outcomes whilst minimizing working at risk/commercial exposure & optimizing our contribution. Business Management: Ensure that projects align with the customer requirements, deliver value, and are completed efficiently within scope, time, and budget constraints. Contract Management: Manage the assignment scope and understand the commercial baseline, supporting or leading the development, negotiation, and agreement of the statement of work and any subsequent changes. Financial Management: Be responsible for the successful delivery of the assignment to the agreed financial baseline to meet (or exceed) the key performance indicators. Relationship Management: During your assignments, you will create and manage the stakeholder relationships across Computacenter, its suppliers, and customers, ensuring that a positive and constructive relationship is created and maintained. People Management: You will be responsible for leading and shaping the team to ensure the successful delivery of your assignment. What you'll need Familiarity with the latest technologies and the ability to articulate the benefits in line with Computacenter's propositions. Trained and accredited in project management methodology, for example Prince2, Agile Techniques. A demonstrable track record of delivering complex, high-risk assignments/multiple successful outcomes with focus on large-scale Data Centres or High Performance Computing. Demonstrable leadership skills and personal gravitas. Excellent interpersonal skills and ability to build and maintain relationships. Able to apply a variety of influencing skills to enable the required outcomes for your stakeholders, to enable positive assignment outcomes. Ability to apply a variety of approaches including Emotional Intelligence with flexibility, to adapt personal style and approach to meet specific customer needs and to resolve conflicts. Understand and be able to articulate the wider context of the project you are leading. Ability to articulate the value of project management to internal and external customers. Excellent literacy and numeracy skills. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
Aberdeen, Belfast, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans Business Line Job Type Permanent / FTC Date published 18-Nov-2025 21334 Connect to your Industry This role sits within Deloitte's Engineering Platforms team - part of our Business Technology offering within Technology & Transformation. We design, build, and operate the cloud platforms, automation capabilities, and AI-enabling technologies that underpin Deloitte's managed services and digital solutions across the firm. As Deloitte continues to adopt new tools, SaaS platforms, and AI-driven capabilities to support our practitioners, the Tooling Architect plays a vital strategic role. This position leads the end-to-end design required to introduce new tooling into the firm's technology ecosystem - ensuring every solution is secure, operable, value-driven, and aligned with Deloitte policies, risk frameworks, and strategic architecture standards. The Tooling Architect helps make complex technology decisions straightforward for the organisation by defining how tools are consumed, operated, governed, and integrated. This role ensures we adopt the right tools in the right way - enabling innovation at scale across Deloitte NSE. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Engineering Platforms is expanding its portfolio of cloud, AI, automation, and developer-enablement capabilities. Many of these services rely on the successful introduction of new tooling - whether SaaS solutions, desktop applications, AI models, cloud-native services, or operational platforms. The Tooling Architect will own the full architectural lifecycle for tooling adoption across Deloitte NSE. From initial assessment through to design, assurance, deployment, and release, you will define how new tools enter our environment, how they operate, and how they deliver measurable benefit to practitioners. You will work closely with service owners, cyber security, risk, IT, finance, procurement, operations teams, and service introduction specialists. You will define the tooling service model, consumption model, pricing approach, licensing considerations, technical integrations, operational support requirements, and the controls needed to allow safe and compliant deployment within our environment. Once a solution is approved, you will support downstream delivery teams to transition the tool into operation, ensuring all architectural, operational, and governance requirements are met. In some cases, you may act as SME for early lifecycle support or complex issues, helping teams build confidence and capability in managing the tool long-term. This is a critical role in shaping how the firm adopts modern technology, enabling Deloitte practitioners to innovate with confidence. Key Responsibilities: Lead the full architecture and design process for onboarding new tools into Deloitte's NSE environment, ensuring compliance with firm standards, risk controls, and technical strategies. Own the end-to-end tooling design including service model, consumption model, integration approach, support model, pricing structure, licensing considerations, and deployment methodology. Conduct architectural assessments to determine feasibility, risks, data flows, integration needs, and alignment with Deloitte technology principles. Engage with Infosec, Risk, Privacy, Legal, Procurement, Architecture Review Boards, and IT operations to negotiate and define what elements of the tool can be deployed and under what controls. Develop secure deployment patterns, ensuring tools align with regulatory requirements and internal policies. Define operational support requirements including onboarding, incident flows, monitoring, access models, roles, responsibilities, and SLAs. Produce high-quality architectural artefacts including solution designs, risk assessments, architecture decisions, cost models, and implementation guidance. Lead conversations with vendors to understand licences, pricing models, integration capabilities, security posture, and roadmap. Work with finance and procurement to define clear and scalable commercial models. Partner with Engineering Platforms delivery teams to support implementation, testing, and integration tasks. Collaborate with product management and service introduction teams to ensure tools are successfully rolled out, communicated, and adopted. Act as a design authority during implementation, ensuring alignment with approved architecture and security requirements. Provide SME support to operations teams during early adoption or complex troubleshooting scenarios. Contribute to the continuous improvement of Deloitte's tooling adoption framework, architecture patterns, and governance standards. Connect to your skills and professional experience Significant experience in technology architecture, solution design, or enterprise integration roles within large organisations. Strong understanding of the end-to-end lifecycle for adopting new software tools - from assessment and design through to deployment and operational readiness. Ability to evaluate SaaS, on-premise, AI-driven, and desktop tools from both technical and business perspectives. Strong working knowledge of security principles, risk frameworks, data protection, and secure architecture patterns. Excellent stakeholder management skills, confident working with senior leaders across Cyber, Risk, Legal, IT, Procurement, and Engineering. Experience designing integration patterns across modern enterprise ecosystems (API-driven architectures, identity integration, eventing, logging, monitoring). Strong commercial awareness, able to evaluate licensing structures, pricing models, and TCO. Excellent communication and documentation skills, able to produce clear architectural artefacts and explain complex concepts in a business-friendly way. Ability to own a design through implementation and work collaboratively with delivery teams to ensure successful execution. Proactive, organised, and comfortable managing multiple tooling designs and vendor engagements simultaneously. Experience in professional services, managed services, or large-scale enterprise environments. Familiarity with AI platforms, cloud-native toolchains, and modern developer tooling ecosystems. Understanding of procurement processes, vendor management, and commercial negotiation. Background in service design, service transition, or operational architecture. Degree or equivalent professional experience in Technology, Engineering, Computer Science, or related fields. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte employee Our hybrid working policy You'll be based in one of our UK offices with hybrid working. . click apply for full job details
Jan 16, 2026
Full time
Aberdeen, Belfast, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans Business Line Job Type Permanent / FTC Date published 18-Nov-2025 21334 Connect to your Industry This role sits within Deloitte's Engineering Platforms team - part of our Business Technology offering within Technology & Transformation. We design, build, and operate the cloud platforms, automation capabilities, and AI-enabling technologies that underpin Deloitte's managed services and digital solutions across the firm. As Deloitte continues to adopt new tools, SaaS platforms, and AI-driven capabilities to support our practitioners, the Tooling Architect plays a vital strategic role. This position leads the end-to-end design required to introduce new tooling into the firm's technology ecosystem - ensuring every solution is secure, operable, value-driven, and aligned with Deloitte policies, risk frameworks, and strategic architecture standards. The Tooling Architect helps make complex technology decisions straightforward for the organisation by defining how tools are consumed, operated, governed, and integrated. This role ensures we adopt the right tools in the right way - enabling innovation at scale across Deloitte NSE. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Engineering Platforms is expanding its portfolio of cloud, AI, automation, and developer-enablement capabilities. Many of these services rely on the successful introduction of new tooling - whether SaaS solutions, desktop applications, AI models, cloud-native services, or operational platforms. The Tooling Architect will own the full architectural lifecycle for tooling adoption across Deloitte NSE. From initial assessment through to design, assurance, deployment, and release, you will define how new tools enter our environment, how they operate, and how they deliver measurable benefit to practitioners. You will work closely with service owners, cyber security, risk, IT, finance, procurement, operations teams, and service introduction specialists. You will define the tooling service model, consumption model, pricing approach, licensing considerations, technical integrations, operational support requirements, and the controls needed to allow safe and compliant deployment within our environment. Once a solution is approved, you will support downstream delivery teams to transition the tool into operation, ensuring all architectural, operational, and governance requirements are met. In some cases, you may act as SME for early lifecycle support or complex issues, helping teams build confidence and capability in managing the tool long-term. This is a critical role in shaping how the firm adopts modern technology, enabling Deloitte practitioners to innovate with confidence. Key Responsibilities: Lead the full architecture and design process for onboarding new tools into Deloitte's NSE environment, ensuring compliance with firm standards, risk controls, and technical strategies. Own the end-to-end tooling design including service model, consumption model, integration approach, support model, pricing structure, licensing considerations, and deployment methodology. Conduct architectural assessments to determine feasibility, risks, data flows, integration needs, and alignment with Deloitte technology principles. Engage with Infosec, Risk, Privacy, Legal, Procurement, Architecture Review Boards, and IT operations to negotiate and define what elements of the tool can be deployed and under what controls. Develop secure deployment patterns, ensuring tools align with regulatory requirements and internal policies. Define operational support requirements including onboarding, incident flows, monitoring, access models, roles, responsibilities, and SLAs. Produce high-quality architectural artefacts including solution designs, risk assessments, architecture decisions, cost models, and implementation guidance. Lead conversations with vendors to understand licences, pricing models, integration capabilities, security posture, and roadmap. Work with finance and procurement to define clear and scalable commercial models. Partner with Engineering Platforms delivery teams to support implementation, testing, and integration tasks. Collaborate with product management and service introduction teams to ensure tools are successfully rolled out, communicated, and adopted. Act as a design authority during implementation, ensuring alignment with approved architecture and security requirements. Provide SME support to operations teams during early adoption or complex troubleshooting scenarios. Contribute to the continuous improvement of Deloitte's tooling adoption framework, architecture patterns, and governance standards. Connect to your skills and professional experience Significant experience in technology architecture, solution design, or enterprise integration roles within large organisations. Strong understanding of the end-to-end lifecycle for adopting new software tools - from assessment and design through to deployment and operational readiness. Ability to evaluate SaaS, on-premise, AI-driven, and desktop tools from both technical and business perspectives. Strong working knowledge of security principles, risk frameworks, data protection, and secure architecture patterns. Excellent stakeholder management skills, confident working with senior leaders across Cyber, Risk, Legal, IT, Procurement, and Engineering. Experience designing integration patterns across modern enterprise ecosystems (API-driven architectures, identity integration, eventing, logging, monitoring). Strong commercial awareness, able to evaluate licensing structures, pricing models, and TCO. Excellent communication and documentation skills, able to produce clear architectural artefacts and explain complex concepts in a business-friendly way. Ability to own a design through implementation and work collaboratively with delivery teams to ensure successful execution. Proactive, organised, and comfortable managing multiple tooling designs and vendor engagements simultaneously. Experience in professional services, managed services, or large-scale enterprise environments. Familiarity with AI platforms, cloud-native toolchains, and modern developer tooling ecosystems. Understanding of procurement processes, vendor management, and commercial negotiation. Background in service design, service transition, or operational architecture. Degree or equivalent professional experience in Technology, Engineering, Computer Science, or related fields. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte employee Our hybrid working policy You'll be based in one of our UK offices with hybrid working. . click apply for full job details
MBP is the UK s leading independent stockist of doors from all major suppliers, and a market leading manufacturer of standard and bespoke fire doors, doorsets and glazed screens. MBP Ironmongery Solutions, part of MBP Group, are seeking an individual that can develop a comprehensive understanding of the ironmongery business, including product specification, scheduling, procurement, manufacturing coordination, and estimating. This position is suitable for experienced individuals wanting a new challenge, or those wanting to progress their career within the industry. The role requires a proactive and detail-focused approach to managing ironmongery contracts from order through to completion, ensuring projects are delivered on time, within budget, and to specification. The Contracts Co-Ordinator will work closely with internal departments and external customers, architects, contractors, and suppliers to coordinate requirements, manage orders, and process all contract and manufacturing documentation accurately. Full and ongoing training will be provided throughout for the right applicant. Salary is dependant on experience. This is a full time position for 40 hours a week Monday - Friday, but flexibility is required to meet customer demand. KEY RESPONSIBILITIES AND PERFORMANCE MEASURES Supporting the Contracts Manager overseeing progress of multiple projects Process orders and manage projects issued by businesses within the MBP group Raise purchase orders to suppliers, monitor progress, book in goods received on Sage system Request POD s from suppliers and invoice internal customers Liaison with internal and external customers in order to arrange ironmongery deliveries to co-ordinate with doorset delivery programme. Report to management team any issues. Liaise with site to request information to process (e.g. Kickplates / Cylinder suiting details / door numbering). Have an enthusiastic approach to learning all aspects of the business Gain a full understanding of technical terminologies of ironmongery products Liaise with customer to ascertain full manufacturing requirements Comply with the Health and Safety procedures .and any other duties required to support the achievement of the Company s objectives MINIMUM QUALIFICATIONS/EXPERIENCE REQUIRED: Previous experience in a similar role would be advantageous An understanding of manufacturing and estimation process is desirable Strong eye for detail Educated to degree level or higher would be desirable Competence in Microsoft Office and Sage desirable KEY BEHAVIOURAL COMPETENCIES: Good organisational and communication skills, able to plan to meet deadlines Technical knowledge of ironmongery desirable Work on own initiative and part of a small team Good problem-solving skills, able to address or escalate if necessary Commercial and contractual awareness to ensure the business is profitable Ability to work across multiple projects and prioritise tasks appropriately Confident and reassuring with clients WHAT YOU WILL RECEIVE: Pension employer contribution 31 days holiday Free Onsite parking Heathcare plan Please click APPLY, to submit your CV for this role. For further information, please contact Emma at Midland Building Products. We reserve the right to close this posting early should a suitable individual be found. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships NO AGENCIES PLEASE
Jan 16, 2026
Full time
MBP is the UK s leading independent stockist of doors from all major suppliers, and a market leading manufacturer of standard and bespoke fire doors, doorsets and glazed screens. MBP Ironmongery Solutions, part of MBP Group, are seeking an individual that can develop a comprehensive understanding of the ironmongery business, including product specification, scheduling, procurement, manufacturing coordination, and estimating. This position is suitable for experienced individuals wanting a new challenge, or those wanting to progress their career within the industry. The role requires a proactive and detail-focused approach to managing ironmongery contracts from order through to completion, ensuring projects are delivered on time, within budget, and to specification. The Contracts Co-Ordinator will work closely with internal departments and external customers, architects, contractors, and suppliers to coordinate requirements, manage orders, and process all contract and manufacturing documentation accurately. Full and ongoing training will be provided throughout for the right applicant. Salary is dependant on experience. This is a full time position for 40 hours a week Monday - Friday, but flexibility is required to meet customer demand. KEY RESPONSIBILITIES AND PERFORMANCE MEASURES Supporting the Contracts Manager overseeing progress of multiple projects Process orders and manage projects issued by businesses within the MBP group Raise purchase orders to suppliers, monitor progress, book in goods received on Sage system Request POD s from suppliers and invoice internal customers Liaison with internal and external customers in order to arrange ironmongery deliveries to co-ordinate with doorset delivery programme. Report to management team any issues. Liaise with site to request information to process (e.g. Kickplates / Cylinder suiting details / door numbering). Have an enthusiastic approach to learning all aspects of the business Gain a full understanding of technical terminologies of ironmongery products Liaise with customer to ascertain full manufacturing requirements Comply with the Health and Safety procedures .and any other duties required to support the achievement of the Company s objectives MINIMUM QUALIFICATIONS/EXPERIENCE REQUIRED: Previous experience in a similar role would be advantageous An understanding of manufacturing and estimation process is desirable Strong eye for detail Educated to degree level or higher would be desirable Competence in Microsoft Office and Sage desirable KEY BEHAVIOURAL COMPETENCIES: Good organisational and communication skills, able to plan to meet deadlines Technical knowledge of ironmongery desirable Work on own initiative and part of a small team Good problem-solving skills, able to address or escalate if necessary Commercial and contractual awareness to ensure the business is profitable Ability to work across multiple projects and prioritise tasks appropriately Confident and reassuring with clients WHAT YOU WILL RECEIVE: Pension employer contribution 31 days holiday Free Onsite parking Heathcare plan Please click APPLY, to submit your CV for this role. For further information, please contact Emma at Midland Building Products. We reserve the right to close this posting early should a suitable individual be found. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships NO AGENCIES PLEASE
Job Requisition ID 25WD93420 Position Overview Autodesk is at the forefront of industry transformation, enhancing flagship products like AutoCAD, Revit, and Forma with cloud-native capabilities, scalable data, edge computing, AI-driven solutions, and advanced visualization. Our Visualization team is central to delivering modern, high-fidelity experiences across web, mobile, and desktop platforms. We are seeking a User Experience Architect to drive and elevate the design strategy for visualization experiences across Autodesk's platforms. This senior role is responsible for shaping system-level experience architecture, guiding teams in human centred design, and influencing product direction through thought leadership and deep domain expertise. You will collaborate with global and local teams, synthesize industry research, and champion design cohesion and standards to deliver innovative, scalable solutions that delight our customers and advance Autodesk's vision. Responsibilities Develop and maintain system-level experience and information architecture frameworks, setting standards for scalable, cohesive solutions. Drive cross functional and cross organizational design initiatives, shaping strategy and fostering adoption across Autodesk's product ecosystem. Translate complex user needs and business priorities into actionable design concepts, collaborating with global and local teams. Utilize deep product, platform, and industry knowledge to inform design and product strategy, providing thought leadership and anticipating future trends. Accelerate innovation by leading change management efforts to introduce new design techniques, explore emerging frameworks, and drive the pace and quality of ideas. Communicate design vision and strategy with clarity and impact through effective storytelling, leading presentations and discussions that influence leadership, build trust, and engage diverse audiences. Represent Autodesk externally as a thought leader through speaking, publishing, and advocacy. Lead and mentor teams in human centred design, overseeing the end to end design process for visualization experiences. Define success metrics and measure the impact of design initiatives to ensure alignment with business and user outcomes. Collaborate closely with product managers and technical teams to ensure design solutions are feasible and optimised for platform constraints. Minimum Qualifications 10+ years working as an experience designer, with a proven record of strategic leadership and systems thinking. Expertise in human centered design, information architecture, user research, design systems. Ability to advocate for a shared design vision aligned with customer and business priorities, engaging stakeholders through clear communication and driving adoption across teams. Extensive facilitation experience leveraging design thinking principles to achieve clear outcomes. Skilled at defining actionable strategies and simplifying complex problems into impactful solutions, partnering with cross functional teams from concept to implementation. Deep knowledge of SaaS product design, with a focus on visualization and high fidelity user experiences. Experience leading change management and adopting new design processes or standards in agile, fast paced environments. Experience measuring design impact and using data to inform decisions. Degree in a design related discipline such as Human Centred Design, Industrial Design, or similar. Preferred Qualifications Experience with Autodesk products or similar platforms. Familiarity with AEC, manufacturing, or media workflows. Exposure to AI driven design tools and emerging technologies. Experience implementing personalised and dynamic user experiences. Brings a robust toolbox for supporting and growing UX teams, including customer research, information architecture, strategic thinking, and human centered design methodology. Experience driving large scale design unification across multiple verticals or products. Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
Jan 16, 2026
Full time
Job Requisition ID 25WD93420 Position Overview Autodesk is at the forefront of industry transformation, enhancing flagship products like AutoCAD, Revit, and Forma with cloud-native capabilities, scalable data, edge computing, AI-driven solutions, and advanced visualization. Our Visualization team is central to delivering modern, high-fidelity experiences across web, mobile, and desktop platforms. We are seeking a User Experience Architect to drive and elevate the design strategy for visualization experiences across Autodesk's platforms. This senior role is responsible for shaping system-level experience architecture, guiding teams in human centred design, and influencing product direction through thought leadership and deep domain expertise. You will collaborate with global and local teams, synthesize industry research, and champion design cohesion and standards to deliver innovative, scalable solutions that delight our customers and advance Autodesk's vision. Responsibilities Develop and maintain system-level experience and information architecture frameworks, setting standards for scalable, cohesive solutions. Drive cross functional and cross organizational design initiatives, shaping strategy and fostering adoption across Autodesk's product ecosystem. Translate complex user needs and business priorities into actionable design concepts, collaborating with global and local teams. Utilize deep product, platform, and industry knowledge to inform design and product strategy, providing thought leadership and anticipating future trends. Accelerate innovation by leading change management efforts to introduce new design techniques, explore emerging frameworks, and drive the pace and quality of ideas. Communicate design vision and strategy with clarity and impact through effective storytelling, leading presentations and discussions that influence leadership, build trust, and engage diverse audiences. Represent Autodesk externally as a thought leader through speaking, publishing, and advocacy. Lead and mentor teams in human centred design, overseeing the end to end design process for visualization experiences. Define success metrics and measure the impact of design initiatives to ensure alignment with business and user outcomes. Collaborate closely with product managers and technical teams to ensure design solutions are feasible and optimised for platform constraints. Minimum Qualifications 10+ years working as an experience designer, with a proven record of strategic leadership and systems thinking. Expertise in human centered design, information architecture, user research, design systems. Ability to advocate for a shared design vision aligned with customer and business priorities, engaging stakeholders through clear communication and driving adoption across teams. Extensive facilitation experience leveraging design thinking principles to achieve clear outcomes. Skilled at defining actionable strategies and simplifying complex problems into impactful solutions, partnering with cross functional teams from concept to implementation. Deep knowledge of SaaS product design, with a focus on visualization and high fidelity user experiences. Experience leading change management and adopting new design processes or standards in agile, fast paced environments. Experience measuring design impact and using data to inform decisions. Degree in a design related discipline such as Human Centred Design, Industrial Design, or similar. Preferred Qualifications Experience with Autodesk products or similar platforms. Familiarity with AEC, manufacturing, or media workflows. Exposure to AI driven design tools and emerging technologies. Experience implementing personalised and dynamic user experiences. Brings a robust toolbox for supporting and growing UX teams, including customer research, information architecture, strategic thinking, and human centered design methodology. Experience driving large scale design unification across multiple verticals or products. Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).