Job Description Sysco are looking for a Product Development Manager to join the Merchandising team on a 12 month Fixed Term Contract, reporting into the Senior Product Development Manager. The Product Development Manager (PDM) makes recommendations to reduce COGs through Product Optimisation, Lean Manufacturing and Re-sourcing click apply for full job details
Feb 08, 2026
Full time
Job Description Sysco are looking for a Product Development Manager to join the Merchandising team on a 12 month Fixed Term Contract, reporting into the Senior Product Development Manager. The Product Development Manager (PDM) makes recommendations to reduce COGs through Product Optimisation, Lean Manufacturing and Re-sourcing click apply for full job details
The Butchery Manager role is a senior, hands-on position within a fast-paced retail meat operation where pace, yield and standards drive everything. This is a role for someone who can lead confidently on the floor, control performance in real time, and hold standards under pressure. Youll sit at the centre of production, quality and yield, with the authority to challenge, improve and lead from the click apply for full job details
Feb 08, 2026
Full time
The Butchery Manager role is a senior, hands-on position within a fast-paced retail meat operation where pace, yield and standards drive everything. This is a role for someone who can lead confidently on the floor, control performance in real time, and hold standards under pressure. Youll sit at the centre of production, quality and yield, with the authority to challenge, improve and lead from the click apply for full job details
Baked Product Development Manager Billingham (Home of McCoys, POM-BEAR, and more!) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side click apply for full job details
Feb 08, 2026
Full time
Baked Product Development Manager Billingham (Home of McCoys, POM-BEAR, and more!) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side click apply for full job details
Job Description Fresh Direct, a Sysco company are currentlyrecruiting for a Technical Assistant to join the team on a full time, permanent basis. It will be your responsibility to provide support to the technical managers in delivering effective supplier management, product compliance, and due diligence.This role reports to theSenior Technical Manager click apply for full job details
Feb 08, 2026
Full time
Job Description Fresh Direct, a Sysco company are currentlyrecruiting for a Technical Assistant to join the team on a full time, permanent basis. It will be your responsibility to provide support to the technical managers in delivering effective supplier management, product compliance, and due diligence.This role reports to theSenior Technical Manager click apply for full job details
Job Description Fresh Direct, a Sysco company are currentlyrecruiting for a Technical Assistant to join the team on a full time, permanent basis. It will be your responsibility to provide support to the technical managers in delivering effective supplier management, product compliance, and due diligence.This role reports to theSenior Technical Manager click apply for full job details
Feb 08, 2026
Full time
Job Description Fresh Direct, a Sysco company are currentlyrecruiting for a Technical Assistant to join the team on a full time, permanent basis. It will be your responsibility to provide support to the technical managers in delivering effective supplier management, product compliance, and due diligence.This role reports to theSenior Technical Manager click apply for full job details
UK Key Account /Business Development Manager - Automotive Car Care & FMCG Retail National Accounts High-Profile Car Care Category UK & Ireland Location & Package Ideal location: Surrey / Hampshire / Berkshire (or commutable) Salary: 50,000 - 60,000 (negotiable) Bonus OTE + Company Car + Pension Strong support from a European manufacturing and technical base Build a category - Own national accounts - New Business- Make your mark. We're strengthening our UK commercial team and are looking for a high-calibre Key Account Manager / Business Development Manager with proven experience in Automotive Car Care, Motor Oils & Lubricants, or FMCG Retail National Accounts . As a major European chemical manufacturer, we develop and supply high-performance Car Care products, and maintenance fluids to leading Automotive Retailers, Forecourt Groups , Supermarkets, DIY and Distribution partners across EMEA. This is a pivotal UK role with genuine scope to shape category strategy, grow national account sales alongside launching new products to market. The Opportunity You'll take ownership of key UK & Ireland accounts, targeting growth across: Automotive Retail chains Petrol Forecourt groups Supermarkets & DIY chains National Distributors & Regional Distributors High-volume retail platforms This is a commercially focused, customer facing role where your ability to balance volume, margin, range, and customer strategy will be critical. Who This Role Is Perfect For You'll thrive in this role if you are: A Key Account Manager within Automotive Car Care, Lubricants, or FMCG National Accounts Experienced in National Account or Top-Tier Regional / Key Account management Commercially sharp, data-led, and confident facing senior retail buyers Comfortable owning a category and influencing range, pricing, promotions, and space This role would also suit a commercially driven Category Manager or Product Manager ready to step into a more sales-facing national accounts role. What You'll Bring Essential strengths include: Proven success managing and growing National Retail or Large Distributor accounts Strong commercial acumen: pricing, margin, volume, and promotional planning Confidence using sales data to identify gaps and unlock opportunity Ability to build long-term, trusted customer relationships Experience launching new products and winning range acceptance Highly desirable (but not essential): Knowledge of Car Care, Motor Oils, Automotive Lubricants, or Maintenance Fluids Experience linking the motorist, retailer, and category strategy Why Join? High-impact role with real ownership and visibility Established products with strong technically manufactured credibility Backed by a leading European manufacturer Opportunity to shape and grow a car care category in the UK Apply Now - Interviews Ongoing We are actively interviewing , so early applications are encouraged. To apply or have an initial confidential conversation, contact our exclusive recruitment partner: Glen Shepherd (phone number removed) Please send your CV and a brief overview of how your experience aligns with this role. We're hiring now - don't miss the opportunity. JOB REF: 4322GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.
Feb 08, 2026
Full time
UK Key Account /Business Development Manager - Automotive Car Care & FMCG Retail National Accounts High-Profile Car Care Category UK & Ireland Location & Package Ideal location: Surrey / Hampshire / Berkshire (or commutable) Salary: 50,000 - 60,000 (negotiable) Bonus OTE + Company Car + Pension Strong support from a European manufacturing and technical base Build a category - Own national accounts - New Business- Make your mark. We're strengthening our UK commercial team and are looking for a high-calibre Key Account Manager / Business Development Manager with proven experience in Automotive Car Care, Motor Oils & Lubricants, or FMCG Retail National Accounts . As a major European chemical manufacturer, we develop and supply high-performance Car Care products, and maintenance fluids to leading Automotive Retailers, Forecourt Groups , Supermarkets, DIY and Distribution partners across EMEA. This is a pivotal UK role with genuine scope to shape category strategy, grow national account sales alongside launching new products to market. The Opportunity You'll take ownership of key UK & Ireland accounts, targeting growth across: Automotive Retail chains Petrol Forecourt groups Supermarkets & DIY chains National Distributors & Regional Distributors High-volume retail platforms This is a commercially focused, customer facing role where your ability to balance volume, margin, range, and customer strategy will be critical. Who This Role Is Perfect For You'll thrive in this role if you are: A Key Account Manager within Automotive Car Care, Lubricants, or FMCG National Accounts Experienced in National Account or Top-Tier Regional / Key Account management Commercially sharp, data-led, and confident facing senior retail buyers Comfortable owning a category and influencing range, pricing, promotions, and space This role would also suit a commercially driven Category Manager or Product Manager ready to step into a more sales-facing national accounts role. What You'll Bring Essential strengths include: Proven success managing and growing National Retail or Large Distributor accounts Strong commercial acumen: pricing, margin, volume, and promotional planning Confidence using sales data to identify gaps and unlock opportunity Ability to build long-term, trusted customer relationships Experience launching new products and winning range acceptance Highly desirable (but not essential): Knowledge of Car Care, Motor Oils, Automotive Lubricants, or Maintenance Fluids Experience linking the motorist, retailer, and category strategy Why Join? High-impact role with real ownership and visibility Established products with strong technically manufactured credibility Backed by a leading European manufacturer Opportunity to shape and grow a car care category in the UK Apply Now - Interviews Ongoing We are actively interviewing , so early applications are encouraged. To apply or have an initial confidential conversation, contact our exclusive recruitment partner: Glen Shepherd (phone number removed) Please send your CV and a brief overview of how your experience aligns with this role. We're hiring now - don't miss the opportunity. JOB REF: 4322GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.
HR Advisor Conservatory Outlet Group Competitive Salary + Benefits Wakefield Mon-Fri, 40 Hours a week Benefits : Up to 25 days Holiday + Bank Hols Health cash plan Pension Scheme Monthly Employee value awards up to £75 Personal development programmes through courses and training Free parking About us: Conservatory Outlet Group are the manufacturer and installers of high-quality home improvement products spanning contemporary extensions, conservatories, orangeries, replacement roofs, windows to a unique The group and associated companies are dynamic and innovative businesses that value creativity, teamwork and commitment. Our employees are the heart of the business, and we invest in good people offering career development and training opportunities. Join us and be a key player in shaping the future growth of our group. About the Role: We have an exciting opportunity for a HR Advisor to join our team, working at our manufacturing facility in Wakefield. This is a front-facing, hands-on role where a strong, confident presence is essential to support staff, tackle daily HR challenges, and ensure smooth operations onsite. Reporting to the Head of HR, you will play a key role in developing and implementing HR initiatives to enhance staff retention, employee satisfaction, and engagement. You'll also help drive training and development opportunities, ensuring employees have the resources they need to succeed. Beyond our manufacturing site, you will also provide HR support to Conservatory Outlet Group, including our retail operations across Yorkshire, Northwest, and Nottinghamshire. This is a fantastic opportunity for someone who thrives in a fast-paced, people-focused environment and is ready to make a real impact. Key responsibilities include: Prepare operational HR KPIs and department updates Ensure HR policies and practices are aligned with the businesses objectives To participate in the preparation and delivery of both HR specific training and identify training needs within the business Update HRIS System with employee information as well as training, SOPS, and absence, new starters and leavers Ensure all return-to-work interviews are completed by managers and updated on the system Arrange and support managers to conduct disciplinary and grievance meetings Assist with health and safety issues including overseeing the monitoring of staff accidents Promote the schemes such as employee value awards and ensure we are an employer of choice through feedback and data. What we are looking for: If you have broad experience as a HR Advisor or are looking to step into that role, that is hardworking and resilient and looking to develop your career further in HR with a fantastic growing business then we would love to hear from you. Key experience we are looking for includes: CIPD level 5 qualified Experience in a manufacturing / retail environment Good IT skills with understanding of Microsoft packages and HRIS experience. Experience in a front facing environment with employees with the ability to develop positive working relations with all people at all levels across the group Flexible working approach and ability to travel to group companies when needed A willingness to undertake further training with the ability to implement learning into your daily work How to apply: Ready to start your career with us? Apply within with your CV. Please note EqualsOne are advertising this on behalf of Conservatory Outlet and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Feb 08, 2026
Full time
HR Advisor Conservatory Outlet Group Competitive Salary + Benefits Wakefield Mon-Fri, 40 Hours a week Benefits : Up to 25 days Holiday + Bank Hols Health cash plan Pension Scheme Monthly Employee value awards up to £75 Personal development programmes through courses and training Free parking About us: Conservatory Outlet Group are the manufacturer and installers of high-quality home improvement products spanning contemporary extensions, conservatories, orangeries, replacement roofs, windows to a unique The group and associated companies are dynamic and innovative businesses that value creativity, teamwork and commitment. Our employees are the heart of the business, and we invest in good people offering career development and training opportunities. Join us and be a key player in shaping the future growth of our group. About the Role: We have an exciting opportunity for a HR Advisor to join our team, working at our manufacturing facility in Wakefield. This is a front-facing, hands-on role where a strong, confident presence is essential to support staff, tackle daily HR challenges, and ensure smooth operations onsite. Reporting to the Head of HR, you will play a key role in developing and implementing HR initiatives to enhance staff retention, employee satisfaction, and engagement. You'll also help drive training and development opportunities, ensuring employees have the resources they need to succeed. Beyond our manufacturing site, you will also provide HR support to Conservatory Outlet Group, including our retail operations across Yorkshire, Northwest, and Nottinghamshire. This is a fantastic opportunity for someone who thrives in a fast-paced, people-focused environment and is ready to make a real impact. Key responsibilities include: Prepare operational HR KPIs and department updates Ensure HR policies and practices are aligned with the businesses objectives To participate in the preparation and delivery of both HR specific training and identify training needs within the business Update HRIS System with employee information as well as training, SOPS, and absence, new starters and leavers Ensure all return-to-work interviews are completed by managers and updated on the system Arrange and support managers to conduct disciplinary and grievance meetings Assist with health and safety issues including overseeing the monitoring of staff accidents Promote the schemes such as employee value awards and ensure we are an employer of choice through feedback and data. What we are looking for: If you have broad experience as a HR Advisor or are looking to step into that role, that is hardworking and resilient and looking to develop your career further in HR with a fantastic growing business then we would love to hear from you. Key experience we are looking for includes: CIPD level 5 qualified Experience in a manufacturing / retail environment Good IT skills with understanding of Microsoft packages and HRIS experience. Experience in a front facing environment with employees with the ability to develop positive working relations with all people at all levels across the group Flexible working approach and ability to travel to group companies when needed A willingness to undertake further training with the ability to implement learning into your daily work How to apply: Ready to start your career with us? Apply within with your CV. Please note EqualsOne are advertising this on behalf of Conservatory Outlet and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Business Development Manager Bespoke Doors / Joinery Job Title: Business Development Manager Bespoke Doors & Joinery Products Industry Sector: Business Development Manager, Area Sales Manager, Technical Sales, Sales Manager, Bespoke Joinery, Doors, Fire Resistant Glass, Glazing, Timber, Architectural Glass, Joinery, Doors, Partitions, Insulated Glazing, Door Manufacturers, Fire Door Manufacturers
Feb 08, 2026
Full time
Business Development Manager Bespoke Doors / Joinery Job Title: Business Development Manager Bespoke Doors & Joinery Products Industry Sector: Business Development Manager, Area Sales Manager, Technical Sales, Sales Manager, Bespoke Joinery, Doors, Fire Resistant Glass, Glazing, Timber, Architectural Glass, Joinery, Doors, Partitions, Insulated Glazing, Door Manufacturers, Fire Door Manufacturers
Job Description Brakes have an opportunity for a Supply Planner to join the Product Supply team on a full time, permanent basis. The role is based at our Ashford office and reports to the Supply Manager. It will be your responsibility to manage stock and its availability for a specific group of food categories (SKUs) to ensure achievement of the pre-determined company targets, whilst working closel click apply for full job details
Feb 08, 2026
Full time
Job Description Brakes have an opportunity for a Supply Planner to join the Product Supply team on a full time, permanent basis. The role is based at our Ashford office and reports to the Supply Manager. It will be your responsibility to manage stock and its availability for a specific group of food categories (SKUs) to ensure achievement of the pre-determined company targets, whilst working closel click apply for full job details
We are looking for an Assembly Technician to join our production team. You will be responsible for assembling products to the correct standards, following Standard Operating Procedures, and making sure everything is ready for packaging. This role involves hands-on assembly work, manual handling, and working closely with the Production and Operations teams. What You'll Be Doing Assembling finished products in line with Standard Operating Procedures and quality standards. Picking parts and components from warehouse locations for assembly builds. Assembling products and checking them against build checklists to make sure all parts are present before packaging. Making sure all components meet quality standards during the assembly process. Clearly marking components before they are packaged. Placing completed assemblies onto the correct trolleys ready for packaging. Working with the Production Manager to plan upcoming assembly builds. Letting the Operations Manager know when consumables are running low and need re-ordering. Keeping your work area clean, tidy, and safe at all times. Reporting any problems, defects, or issues to the Operations or Production Manager. Checking and maintaining equipment in line with company Health & Safety procedures and reporting any faults. Carrying out manual handling tasks - this is a physical role, so you'll need to be physically fit. What We're Looking For Previous experience as an Assembly Technician or in a similar manufacturing/production role. A good eye for detail and pride in doing the job right. Ability to read and understand technical or engineering drawings. Experience working in a production or manufacturing environment. Comfortable using computers. Good communication skills. Able to work on your own when needed and as part of a team. Good problem-solving and organisation skills. Reliable, with good timekeeping and attendance. Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Feb 08, 2026
Full time
We are looking for an Assembly Technician to join our production team. You will be responsible for assembling products to the correct standards, following Standard Operating Procedures, and making sure everything is ready for packaging. This role involves hands-on assembly work, manual handling, and working closely with the Production and Operations teams. What You'll Be Doing Assembling finished products in line with Standard Operating Procedures and quality standards. Picking parts and components from warehouse locations for assembly builds. Assembling products and checking them against build checklists to make sure all parts are present before packaging. Making sure all components meet quality standards during the assembly process. Clearly marking components before they are packaged. Placing completed assemblies onto the correct trolleys ready for packaging. Working with the Production Manager to plan upcoming assembly builds. Letting the Operations Manager know when consumables are running low and need re-ordering. Keeping your work area clean, tidy, and safe at all times. Reporting any problems, defects, or issues to the Operations or Production Manager. Checking and maintaining equipment in line with company Health & Safety procedures and reporting any faults. Carrying out manual handling tasks - this is a physical role, so you'll need to be physically fit. What We're Looking For Previous experience as an Assembly Technician or in a similar manufacturing/production role. A good eye for detail and pride in doing the job right. Ability to read and understand technical or engineering drawings. Experience working in a production or manufacturing environment. Comfortable using computers. Good communication skills. Able to work on your own when needed and as part of a team. Good problem-solving and organisation skills. Reliable, with good timekeeping and attendance. Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Closing date: 13-02-2026 Customer Team Leader Location: 19 Albert Street, Kirkwall, Orkney Islands, KW15 1HP Pay: £13.99 per hour Contract: 30 hours per week , regular overtime, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Stream- a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Feb 08, 2026
Full time
Closing date: 13-02-2026 Customer Team Leader Location: 19 Albert Street, Kirkwall, Orkney Islands, KW15 1HP Pay: £13.99 per hour Contract: 30 hours per week , regular overtime, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Stream- a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Overview Independent, not-for-profit, cross-sector membership organisation Westminster, Central London (Hybrid working) Permanent, Full Time Salary: £62,400-£70,200 (DOE) plus a comprehensive benefits package including enhanced annual leave (33 days including bank holidays plus birthday leave), festive office closure, pension scheme, healthcare cash plan, critical illness cover, gym discounts, technology vouchers, dining and activity passes, EAP and wellbeing support. Membership Bespoke is working with an independent, not-for-profit, cross-sector membership organisation based in Westminster to recruit a Head of Research, Policy and Impact. This is a senior leadership role for someone with a deep instinct for politics, policy and government. Our client sits at the centre of cross-sector dialogue, convening senior leaders from the public, private and not-for-profit sectors to address some of the UK's most significant long-term economic and policy challenges. Through a programme of briefings, roundtables, conferences, senior forums, case studies and benchmarking reports, this role plays a central part in shaping national conversations on growth, reform, geopolitics, technology and productivity. It is ideally suited to an individual with a strong commitment to Westminster, public affairs and evidence-led policy thinking. The Head of Research, Policy and Impact is a critical leadership position, responsible for driving the organisation's research, policy and impact agenda. The role will oversee the development of high-quality research and insight that builds the business case for cross-sector collaboration, supports the organisation's mission and informs senior-level dialogue across government and industry. Key responsibilities Policy insight and horizon scanning Monitor the UK policy landscape, identifying emerging trends and issues relevant to members Horizon scan to inform programme development and identify priority cross-sector themes Build and maintain a strong network of senior stakeholders across government, business and the not-for-profit sector Research and strategic dialogue Oversee delivery of the annual events programme, including briefings, workshops, conferences, roundtables and senior receptions Lead and support income-generating events, including workshops and a flagship CEO-Permanent Secretary summit Chair and facilitate senior-level discussions and forums throughout the year Support membership engagement and business development activity, including work with at-risk members Attend events outside core hours and occasional regional events, including travel where required Research and thought leadership Lead the development of flagship research positioning the organisation as the UK's centre of excellence for cross-sector collaboration Oversee surveys, international benchmarking, and local and national case studies spotlighting cross-sector best practice Champion innovative content formats that support member retention, growth and engagement Alumni programme oversight Work closely with the Alumni Lead to shape and deliver a high-impact alumni programme Oversee research and content that builds a visible movement of leaders advocating for cross-sector collaboration to drive growth and prosperity Leadership and team management Lead and manage a multidisciplinary team of four, including event and content managers, a research manager and an alumni lead Take responsibility for performance management, coaching, development and all associated people management activities Work collaboratively with senior colleagues across membership, leadership and talent, and production to deliver organisational objectives About you Significant experience in a senior leadership role across research, policy, events or content Proven experience managing and developing high-performing teams Demonstrable success overseeing complex programmes of events, research or policy activity with measurable impact Experience developing and delivering income-generating activity and reporting on performance Strong understanding of event marketing and campaign performance Ability to manage multiple projects simultaneously and consistently meet deadlines Proven confidence chairing and facilitating senior forums and events Deep interest in UK policy, government and current affairs Strong experience commissioning and delivering research, including surveys, benchmarking and qualitative case studies Excellent editorial skills, with the ability to produce or oversee high-quality reports, insight papers and policy content Proven ability to translate research into compelling narratives that support member value and the case for cross-sector collaboration How to apply To apply for the Head of Research, Policy and Impact role, please submit your CV. Due to the volume of applications received, only shortlisted candidates will be contacted. Membership Bespoke is acting as a recruitment business in relation to this role and is committed to equality, diversity and inclusion in recruitment.
Feb 08, 2026
Full time
Overview Independent, not-for-profit, cross-sector membership organisation Westminster, Central London (Hybrid working) Permanent, Full Time Salary: £62,400-£70,200 (DOE) plus a comprehensive benefits package including enhanced annual leave (33 days including bank holidays plus birthday leave), festive office closure, pension scheme, healthcare cash plan, critical illness cover, gym discounts, technology vouchers, dining and activity passes, EAP and wellbeing support. Membership Bespoke is working with an independent, not-for-profit, cross-sector membership organisation based in Westminster to recruit a Head of Research, Policy and Impact. This is a senior leadership role for someone with a deep instinct for politics, policy and government. Our client sits at the centre of cross-sector dialogue, convening senior leaders from the public, private and not-for-profit sectors to address some of the UK's most significant long-term economic and policy challenges. Through a programme of briefings, roundtables, conferences, senior forums, case studies and benchmarking reports, this role plays a central part in shaping national conversations on growth, reform, geopolitics, technology and productivity. It is ideally suited to an individual with a strong commitment to Westminster, public affairs and evidence-led policy thinking. The Head of Research, Policy and Impact is a critical leadership position, responsible for driving the organisation's research, policy and impact agenda. The role will oversee the development of high-quality research and insight that builds the business case for cross-sector collaboration, supports the organisation's mission and informs senior-level dialogue across government and industry. Key responsibilities Policy insight and horizon scanning Monitor the UK policy landscape, identifying emerging trends and issues relevant to members Horizon scan to inform programme development and identify priority cross-sector themes Build and maintain a strong network of senior stakeholders across government, business and the not-for-profit sector Research and strategic dialogue Oversee delivery of the annual events programme, including briefings, workshops, conferences, roundtables and senior receptions Lead and support income-generating events, including workshops and a flagship CEO-Permanent Secretary summit Chair and facilitate senior-level discussions and forums throughout the year Support membership engagement and business development activity, including work with at-risk members Attend events outside core hours and occasional regional events, including travel where required Research and thought leadership Lead the development of flagship research positioning the organisation as the UK's centre of excellence for cross-sector collaboration Oversee surveys, international benchmarking, and local and national case studies spotlighting cross-sector best practice Champion innovative content formats that support member retention, growth and engagement Alumni programme oversight Work closely with the Alumni Lead to shape and deliver a high-impact alumni programme Oversee research and content that builds a visible movement of leaders advocating for cross-sector collaboration to drive growth and prosperity Leadership and team management Lead and manage a multidisciplinary team of four, including event and content managers, a research manager and an alumni lead Take responsibility for performance management, coaching, development and all associated people management activities Work collaboratively with senior colleagues across membership, leadership and talent, and production to deliver organisational objectives About you Significant experience in a senior leadership role across research, policy, events or content Proven experience managing and developing high-performing teams Demonstrable success overseeing complex programmes of events, research or policy activity with measurable impact Experience developing and delivering income-generating activity and reporting on performance Strong understanding of event marketing and campaign performance Ability to manage multiple projects simultaneously and consistently meet deadlines Proven confidence chairing and facilitating senior forums and events Deep interest in UK policy, government and current affairs Strong experience commissioning and delivering research, including surveys, benchmarking and qualitative case studies Excellent editorial skills, with the ability to produce or oversee high-quality reports, insight papers and policy content Proven ability to translate research into compelling narratives that support member value and the case for cross-sector collaboration How to apply To apply for the Head of Research, Policy and Impact role, please submit your CV. Due to the volume of applications received, only shortlisted candidates will be contacted. Membership Bespoke is acting as a recruitment business in relation to this role and is committed to equality, diversity and inclusion in recruitment.
Ready for the next step in management with the UKs largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, youll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey click apply for full job details
Feb 08, 2026
Full time
Ready for the next step in management with the UKs largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, youll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey click apply for full job details
The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brandsin the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company. The Head of Creative Operations is a key member of the B-Hive Lead Team. They are responsible for leading and managing the people, processes, systems and tools that enable the effective and efficient operation of the whole B-Hive. They understand that their role is about strategic value creation and not just asset volume (but also asset volume). They ensure the team has what it need to deliver on time, keep process sharp and make sure the machine doesn't break. They drive the adoption of new tools and systems to future-proof our processes, ensuring we remain agile enough to pivot as quickly as our clients or market demands. They report directly to the Head of B-Hive. Key responsibilities Works across all studio teams to own and operate our agency work management processes and procedures, through leading project & operations teams to deliver internal client needs as efficient and effectively as possible. Responsible for how the B-Hive manages all project briefs from regular BAU briefs through larger, more complex and/or critical projects; leads operations & project management best practice Support with building collaborative bridges and communication frameworks needed for effective inter-agency ways of working Be a champion for change, looking to evolve our operations through tech-driven innovation, ensuring we remain agile enough to pivot quickly Leads teams of project managers, scheduling and traffic managers, quality & compliance and digital production & delivery specialists to deliver the required quality on time and to budget. Is focused on the outcomes the business needs to drive and negotiates resource time and commitment across multiple teams and projects according to that client need Supports Head of Client Management with understanding and delivering evolving client needs Supports Head of Creative with tools, process and freelance selection Leads the B-Hive management of P&L and operational financial obligations, including overall staff utilization targets. What you'll need to have (our must-haves) Senior creative, project or operations management experience or other appropriate delivery experience in a creative agency or business Experience managing a production house or working in a production studio Demonstrate strong experience of digital asset management & delivery Proven ability to navigate multi-layered stakeholder landscapes, negotiating resources and driving cross-functional alignment Strong ability to understand, map and plan processes, turning them into robust project plans Likely to hold a degree, or equivalent apprenticeship or experience in a creative, business, process or similar field Highly comfortable working in a fluid creative environment where plans change rapidly Can bring teams (and peers) together around complex process planning, creating robust systems for all critical projects to build on Rewards designed for you Boots Retirement Savings Plan Discretionary annual bonus Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards . Exclusions may apply; eligible roles only. About The Boots Group The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. What's next If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. Agency Partnership Manager - Production, The B-Hive
Feb 08, 2026
Full time
The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brandsin the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company. The Head of Creative Operations is a key member of the B-Hive Lead Team. They are responsible for leading and managing the people, processes, systems and tools that enable the effective and efficient operation of the whole B-Hive. They understand that their role is about strategic value creation and not just asset volume (but also asset volume). They ensure the team has what it need to deliver on time, keep process sharp and make sure the machine doesn't break. They drive the adoption of new tools and systems to future-proof our processes, ensuring we remain agile enough to pivot as quickly as our clients or market demands. They report directly to the Head of B-Hive. Key responsibilities Works across all studio teams to own and operate our agency work management processes and procedures, through leading project & operations teams to deliver internal client needs as efficient and effectively as possible. Responsible for how the B-Hive manages all project briefs from regular BAU briefs through larger, more complex and/or critical projects; leads operations & project management best practice Support with building collaborative bridges and communication frameworks needed for effective inter-agency ways of working Be a champion for change, looking to evolve our operations through tech-driven innovation, ensuring we remain agile enough to pivot quickly Leads teams of project managers, scheduling and traffic managers, quality & compliance and digital production & delivery specialists to deliver the required quality on time and to budget. Is focused on the outcomes the business needs to drive and negotiates resource time and commitment across multiple teams and projects according to that client need Supports Head of Client Management with understanding and delivering evolving client needs Supports Head of Creative with tools, process and freelance selection Leads the B-Hive management of P&L and operational financial obligations, including overall staff utilization targets. What you'll need to have (our must-haves) Senior creative, project or operations management experience or other appropriate delivery experience in a creative agency or business Experience managing a production house or working in a production studio Demonstrate strong experience of digital asset management & delivery Proven ability to navigate multi-layered stakeholder landscapes, negotiating resources and driving cross-functional alignment Strong ability to understand, map and plan processes, turning them into robust project plans Likely to hold a degree, or equivalent apprenticeship or experience in a creative, business, process or similar field Highly comfortable working in a fluid creative environment where plans change rapidly Can bring teams (and peers) together around complex process planning, creating robust systems for all critical projects to build on Rewards designed for you Boots Retirement Savings Plan Discretionary annual bonus Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards . Exclusions may apply; eligible roles only. About The Boots Group The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. What's next If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. Agency Partnership Manager - Production, The B-Hive
Overview Bauer Media Outdoor estate spans 12 European countries, helping advertisers reach millions of consumers through 110,000 Out-of-Home assets. With a diverse portfolio of public infrastructure solutions and services, and iconic locations, we connect brands and partners with audiences in creative and innovative ways. Using data analytics and programmatic capabilities, we provide tailored advertising experiences and measurable insights that help our partners reach the right audiences, deliver impact and drive engagement. We are a platform for brands and a platform for good. We are focused on delivering more impact for advertisers, more value for communities, inspiring social change, and less impact on the planet. Bauer Media Outdoors's advertising opportunities are in everyday spaces where people live, work, and travel, providing a highly impactful platform to build brands. About the role As Strategy Project Manager (Commercial), your role is to help turn strategy into action across Bauer Media Outdoor's European and UK businesses. Reporting to the Strategy Director (Europe & UK), you will support high-impact commercial initiatives that directly influence revenue growth, commercial effectiveness and product strategy. Sitting at the intersection of strategy, commercial execution and data-led decision making, you will bring structure, insight and momentum to priority projects across multiple markets. You will work closely with senior commercial leaders, local market teams and cross-functional partners across Out-of-Home, Audio and Publishing. A key focus of the role will be supporting Project Orchestra, Bauer's programme to align and integrate commercial capabilities across the Group, helping ensure initiatives are well-defined, insight-led and delivered effectively. What you'll be doing Lead and support defined workstreams within Project Orchestra, delivering high-impact commercial initiatives across Bauer Media Outdoor's European markets. Support the development and execution of initiatives across commercial brand, product strategy, data strategy and organisational transformation. Provide structured, insight-driven analysis on commercial topics such as product packaging, pricing, yield management and inventory utilisation. Use data and commercial insight to support better decision-making, including analysis of sales performance, pricing outcomes and market trends. Translate complex data into clear, compelling, executive-ready narratives that drive action. Provide hands-on project support to local commercial teams, helping turn ideas into structured plans and executable actions. Ensure strategic initiatives are well-scoped, tracked and aligned to wider business objectives. Act as a problem-solver and thought partner to senior commercial leaders across markets. Work collaboratively across an international, matrix environment, building strong relationships with stakeholders at all levels. In the short term, the role will have a strong focus on supporting the successful integration of Bauer's commercial functions through Project Orchestra, including supporting the commercial workstream through execution in 2026 and 2027. Who are you? We're looking for someone who is highly organised, commercially curious and confident working with both data and people. You don't need to have all the answers, but you do need strong analytical thinking, clear communication skills and a proactive, problem-solving mindset. You will bring: Strong analytical and problem-solving skills, with the ability to summarise complex ideas clearly. Clear, confident communication skills, both written and verbal, with experience presenting to senior stakeholders. Experience supporting or managing strategic or commercial projects in a fast-paced, complex environment. Strong relationship-building and influencing skills across diverse stakeholder groups. Confidence working independently to source and interpret data from a range of systems and teams. Strong Excel and PowerPoint skills. Comfort operating across an international, cross-market environment with different cultures and ways of working. What's in it for you Salary DOE + Annual Core Bonus Flexible working and a hybrid setup that gives the freedom to have your work -life balance. (This usually looks like 3 days in the office and 2 days working from home). Enjoy 25 paid holidays, including those well need bank holidays! Company Pension Scheme Contribution of up to 8% Stay healthy with our Healthcare Cash Plan Life Insurance and group income protection scheme Cycle to Work Scheme + Enjoy travel/season ticket loans and exclusive discounts with hundreds of retailers Make a difference with our charity volunteer days. It feels great to give back! At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you. If you need this job description in another format or need any adjustments for your application/interview process, please let us know at
Feb 08, 2026
Full time
Overview Bauer Media Outdoor estate spans 12 European countries, helping advertisers reach millions of consumers through 110,000 Out-of-Home assets. With a diverse portfolio of public infrastructure solutions and services, and iconic locations, we connect brands and partners with audiences in creative and innovative ways. Using data analytics and programmatic capabilities, we provide tailored advertising experiences and measurable insights that help our partners reach the right audiences, deliver impact and drive engagement. We are a platform for brands and a platform for good. We are focused on delivering more impact for advertisers, more value for communities, inspiring social change, and less impact on the planet. Bauer Media Outdoors's advertising opportunities are in everyday spaces where people live, work, and travel, providing a highly impactful platform to build brands. About the role As Strategy Project Manager (Commercial), your role is to help turn strategy into action across Bauer Media Outdoor's European and UK businesses. Reporting to the Strategy Director (Europe & UK), you will support high-impact commercial initiatives that directly influence revenue growth, commercial effectiveness and product strategy. Sitting at the intersection of strategy, commercial execution and data-led decision making, you will bring structure, insight and momentum to priority projects across multiple markets. You will work closely with senior commercial leaders, local market teams and cross-functional partners across Out-of-Home, Audio and Publishing. A key focus of the role will be supporting Project Orchestra, Bauer's programme to align and integrate commercial capabilities across the Group, helping ensure initiatives are well-defined, insight-led and delivered effectively. What you'll be doing Lead and support defined workstreams within Project Orchestra, delivering high-impact commercial initiatives across Bauer Media Outdoor's European markets. Support the development and execution of initiatives across commercial brand, product strategy, data strategy and organisational transformation. Provide structured, insight-driven analysis on commercial topics such as product packaging, pricing, yield management and inventory utilisation. Use data and commercial insight to support better decision-making, including analysis of sales performance, pricing outcomes and market trends. Translate complex data into clear, compelling, executive-ready narratives that drive action. Provide hands-on project support to local commercial teams, helping turn ideas into structured plans and executable actions. Ensure strategic initiatives are well-scoped, tracked and aligned to wider business objectives. Act as a problem-solver and thought partner to senior commercial leaders across markets. Work collaboratively across an international, matrix environment, building strong relationships with stakeholders at all levels. In the short term, the role will have a strong focus on supporting the successful integration of Bauer's commercial functions through Project Orchestra, including supporting the commercial workstream through execution in 2026 and 2027. Who are you? We're looking for someone who is highly organised, commercially curious and confident working with both data and people. You don't need to have all the answers, but you do need strong analytical thinking, clear communication skills and a proactive, problem-solving mindset. You will bring: Strong analytical and problem-solving skills, with the ability to summarise complex ideas clearly. Clear, confident communication skills, both written and verbal, with experience presenting to senior stakeholders. Experience supporting or managing strategic or commercial projects in a fast-paced, complex environment. Strong relationship-building and influencing skills across diverse stakeholder groups. Confidence working independently to source and interpret data from a range of systems and teams. Strong Excel and PowerPoint skills. Comfort operating across an international, cross-market environment with different cultures and ways of working. What's in it for you Salary DOE + Annual Core Bonus Flexible working and a hybrid setup that gives the freedom to have your work -life balance. (This usually looks like 3 days in the office and 2 days working from home). Enjoy 25 paid holidays, including those well need bank holidays! Company Pension Scheme Contribution of up to 8% Stay healthy with our Healthcare Cash Plan Life Insurance and group income protection scheme Cycle to Work Scheme + Enjoy travel/season ticket loans and exclusive discounts with hundreds of retailers Make a difference with our charity volunteer days. It feels great to give back! At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you. If you need this job description in another format or need any adjustments for your application/interview process, please let us know at
At BNY, our culture allows us to run our company better and enables employees growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine ind click apply for full job details
Feb 08, 2026
Full time
At BNY, our culture allows us to run our company better and enables employees growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine ind click apply for full job details
Closing date: 19-02-2026 Customer Team Leader Location: 2 Shore Street , Brodick, KA27 8AG Pay: £13.99 per hour Contract: 16-24 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Stream- a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Feb 08, 2026
Full time
Closing date: 19-02-2026 Customer Team Leader Location: 2 Shore Street , Brodick, KA27 8AG Pay: £13.99 per hour Contract: 16-24 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Stream- a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Closing date: 16-02-2026 Case Manager £26,000 - £30,000 plus performance-based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B) Monday-Friday, 37.5 hours Manchester, Stratford-Upon-Avon, Bristol, Sheffield - You'll complete your 6-month training at one of our offices, then you'll have the option to work in a hybrid way. We're looking for case managers to join our Co-op Legal Services probate team. You don't need legal experience for this role, as we'll provide full training to get you up to speed and as a growing business, we're passionate about developing our colleagues through our internal career progression framework. All you need is experience in customer service, and this can come from a wide range of industries. If you're looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. So, whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us. Why this job matters In this role, you'll be there for our customers during one of life's most difficult moments following a bereavement. You'll guide them through the legal and administrative steps with care and clarity, managing each case from start to finish. By staying in regular contact and discussing the details of the estate with empathy, you'll help make a tough time a little easier. It's a chance to make a real difference to our customers lives at a time when they need us most. What you'll do • Take ownership of your own caseload, working towards clear targets while staying focused on delivering the best outcomes for our customers • Be supported by the latest technologies, including AI, to assist you in the management of files • Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances • Use a case management system to manage your work, making sure it's always accurate and up to date • Engage with third parties, in particular financial institutions, and government bodies • Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions What you'll bring • Experience in delivering high-quality customer service involving regular client communication, and resolving queries gained from any industry (e.g. Retail, telephony, recruitment, insurance, finance etc.) • Excellent customer service skills with the ability to put the customer's interests at the heart of what you do • IT proficiency with the ability to learn new systems quickly • Great organisational skills; you're able to manage your own workload and prioritise in a fast-paced environment • Great verbal and written communication skills with the confidence to speak to clients on the phone • Resilience with the ability to stay focused when things get busy and always maintaining a strong attention to detail Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • a pension with up to 10% employer contributions • incentive scheme up to 10% after probation depending on performance • 28 days holiday plus bank holidays (rising to 32 in line with service) • 30% discount on Co-op products and 10% off other brands • Stream - early access to a percentage of your pay as you earn it • Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice • 24/7 colleague support service • coaching, training and support such as study leave, to help you develop your skills and progress your career • Cycle-to-work scheme A place where you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role. As part of the application process, you'll be asked to complete an online assessment, it will take you around 20 minutes to complete this.
Feb 08, 2026
Full time
Closing date: 16-02-2026 Case Manager £26,000 - £30,000 plus performance-based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B) Monday-Friday, 37.5 hours Manchester, Stratford-Upon-Avon, Bristol, Sheffield - You'll complete your 6-month training at one of our offices, then you'll have the option to work in a hybrid way. We're looking for case managers to join our Co-op Legal Services probate team. You don't need legal experience for this role, as we'll provide full training to get you up to speed and as a growing business, we're passionate about developing our colleagues through our internal career progression framework. All you need is experience in customer service, and this can come from a wide range of industries. If you're looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. So, whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us. Why this job matters In this role, you'll be there for our customers during one of life's most difficult moments following a bereavement. You'll guide them through the legal and administrative steps with care and clarity, managing each case from start to finish. By staying in regular contact and discussing the details of the estate with empathy, you'll help make a tough time a little easier. It's a chance to make a real difference to our customers lives at a time when they need us most. What you'll do • Take ownership of your own caseload, working towards clear targets while staying focused on delivering the best outcomes for our customers • Be supported by the latest technologies, including AI, to assist you in the management of files • Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances • Use a case management system to manage your work, making sure it's always accurate and up to date • Engage with third parties, in particular financial institutions, and government bodies • Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions What you'll bring • Experience in delivering high-quality customer service involving regular client communication, and resolving queries gained from any industry (e.g. Retail, telephony, recruitment, insurance, finance etc.) • Excellent customer service skills with the ability to put the customer's interests at the heart of what you do • IT proficiency with the ability to learn new systems quickly • Great organisational skills; you're able to manage your own workload and prioritise in a fast-paced environment • Great verbal and written communication skills with the confidence to speak to clients on the phone • Resilience with the ability to stay focused when things get busy and always maintaining a strong attention to detail Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • a pension with up to 10% employer contributions • incentive scheme up to 10% after probation depending on performance • 28 days holiday plus bank holidays (rising to 32 in line with service) • 30% discount on Co-op products and 10% off other brands • Stream - early access to a percentage of your pay as you earn it • Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice • 24/7 colleague support service • coaching, training and support such as study leave, to help you develop your skills and progress your career • Cycle-to-work scheme A place where you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role. As part of the application process, you'll be asked to complete an online assessment, it will take you around 20 minutes to complete this.
Job Description Job Role: Strategy Manager (Media Industry) Location: London Mobility: Up to 50% Career Level: 7 Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual, and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Accenture's Media team forms part of Accenture Communications, Media, Software and Technology Industries. Our Media team delivers tailored services to help a broad range of clients across the full range of media industry player types, including broadcasters, payTV operators, studios and production houses, gaming, business media, press and print publishing among other sub-sectors. We help our clients formulate strategies to navigate complex, often ambiguous challenges to achieve sustained growth, drive efficiency, scale, and enhance or maintain their competitive position. Our Media team is an exciting practice to work, and you will work with a diverse range of clients to help them navigate some of the biggest strategic shifts faced by the industry, including the transition to digital consumption and AI. As a Strategy Manager, you will play a key role in driving thought leadership and delivering value to our clients. You will do this by working closely with the wider Media Portfolio Team (including Technology, Operations and SONG colleagues). In our team you will learn: How to work across strategy and consulting, technology and operations and leverage our capabilities to bring the best of Accenture New technologies in the age of AI, and ways to help clients set up for success in this new competitive environment Media topic knowledge, acquired from working with the leading Media companies in the world In this role you will: Demonstrate strong analytical and problem-solving skills, with the ability to effectively frame issue sets and communicate solutions with structure and clarity Present internally and to clients, representing the practice and building credibility in your work Take ownership of large-scale strategy projects, ensuring we are engaging the right stakeholders, on track against plans, and delivering high quality output to the client's requirements Lead complex, end-to-end strategic and transformation programmes Own delivery scope and commercial outcomes, including business casing, risk management, and value tracking Contribute to business development efforts - from client proposals to go-to-market initiatives and thought leadership Create and lead high-performing teams, mentoring talent and fostering a collaborative and inclusive culture Drive innovation within the practice by shaping new capabilities, assets, thought leadership perspectives and become a subject matter expert, delivering value to clients Qualification What we are looking for Background You have at least 5 years of work experience within: A Strategy consulting environment (e.g. strategy consulting firm or inhouse strategy unit) and/ or Media Industry companies (e.g. broadcasters, payTV operators, studios, music labels etc.) You have strong analytical skills, with the ability to simplify and demonstrate insights clearly You're able to think critically - you quickly understand client challenges and form hypotheses and solutions You're a strong communicator with the ability to deliver presentations, demonstrating strong verbal and written communication You work well as part of a team, and thrive in a cross functional environment You bring relevant Media Industry topic expertise that can help the practice broaden its repertoire (e.g. in platform strategy, content sourcing, advertising) You have a 1st Class or 2:1 Undergraduate degree from a well-recognised University or similar academic qualifications. An advanced degree or MBA is a plus but not essential. What's in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Working within the Media Strategy team will provide you with direct access and exposure to some of the world's leading media businesses, where you will have the opportunity to make a distinct impact to businesses which impact many aspects of consumers' lives and society at large. Not only will you be working with like-minded, passionate and innovate individuals across the team, but you will also have the opportunity to continuously learn new skills across the industry with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
Feb 08, 2026
Full time
Job Description Job Role: Strategy Manager (Media Industry) Location: London Mobility: Up to 50% Career Level: 7 Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual, and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Accenture's Media team forms part of Accenture Communications, Media, Software and Technology Industries. Our Media team delivers tailored services to help a broad range of clients across the full range of media industry player types, including broadcasters, payTV operators, studios and production houses, gaming, business media, press and print publishing among other sub-sectors. We help our clients formulate strategies to navigate complex, often ambiguous challenges to achieve sustained growth, drive efficiency, scale, and enhance or maintain their competitive position. Our Media team is an exciting practice to work, and you will work with a diverse range of clients to help them navigate some of the biggest strategic shifts faced by the industry, including the transition to digital consumption and AI. As a Strategy Manager, you will play a key role in driving thought leadership and delivering value to our clients. You will do this by working closely with the wider Media Portfolio Team (including Technology, Operations and SONG colleagues). In our team you will learn: How to work across strategy and consulting, technology and operations and leverage our capabilities to bring the best of Accenture New technologies in the age of AI, and ways to help clients set up for success in this new competitive environment Media topic knowledge, acquired from working with the leading Media companies in the world In this role you will: Demonstrate strong analytical and problem-solving skills, with the ability to effectively frame issue sets and communicate solutions with structure and clarity Present internally and to clients, representing the practice and building credibility in your work Take ownership of large-scale strategy projects, ensuring we are engaging the right stakeholders, on track against plans, and delivering high quality output to the client's requirements Lead complex, end-to-end strategic and transformation programmes Own delivery scope and commercial outcomes, including business casing, risk management, and value tracking Contribute to business development efforts - from client proposals to go-to-market initiatives and thought leadership Create and lead high-performing teams, mentoring talent and fostering a collaborative and inclusive culture Drive innovation within the practice by shaping new capabilities, assets, thought leadership perspectives and become a subject matter expert, delivering value to clients Qualification What we are looking for Background You have at least 5 years of work experience within: A Strategy consulting environment (e.g. strategy consulting firm or inhouse strategy unit) and/ or Media Industry companies (e.g. broadcasters, payTV operators, studios, music labels etc.) You have strong analytical skills, with the ability to simplify and demonstrate insights clearly You're able to think critically - you quickly understand client challenges and form hypotheses and solutions You're a strong communicator with the ability to deliver presentations, demonstrating strong verbal and written communication You work well as part of a team, and thrive in a cross functional environment You bring relevant Media Industry topic expertise that can help the practice broaden its repertoire (e.g. in platform strategy, content sourcing, advertising) You have a 1st Class or 2:1 Undergraduate degree from a well-recognised University or similar academic qualifications. An advanced degree or MBA is a plus but not essential. What's in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Working within the Media Strategy team will provide you with direct access and exposure to some of the world's leading media businesses, where you will have the opportunity to make a distinct impact to businesses which impact many aspects of consumers' lives and society at large. Not only will you be working with like-minded, passionate and innovate individuals across the team, but you will also have the opportunity to continuously learn new skills across the industry with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
Overview Remote - United Kingdom. Location: This role is open only to candidates residing in England or Scotland due to operational constraints. The Opportunity Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. For more information about Anthology and our career opportunities, please visit . The Customer Success Manager (CSM) ensures that customers see value throughout their entire Anthology journey. With a focus on success and retention, the CSM engages with customers to understand their goals, create plans to achieve those goals, connect them to resources and expertise, resolve issues, and ensure an overall world-class experience. This role works collaboratively with other Anthology teams to ensure customers receive appropriate support, resources, and services, and assists the Sales team in identifying expansion opportunities. This position is crucial to providing strategic direction, planning, and oversight to customers to foster their continued growth and expansion within their technology and solution footprint and achieve greater perceived ROI from the products in which they have invested. Furthermore, this role is crucial to supporting both the strategic growth areas and metrics of the company as they align to customer engagement, adoption, retention, and expansion. The ideal candidate for this role embraces a customer-first mindset, excels at building relationships and creating raving fans, and is adept at driving activities that deliver exceptional value to customers in all phases of the lifecycle. Responsibilities Developing strong relationships with customers centered on ensuring their success and business goals achieved Developing and implementing account engagement and execution plans to ensure business objectives are met and customer sentiment is positive Executing prescriptive playbooks based on customer need Developing an understanding of and responding to customer questions on the full Anthology portfolio of products and services, including their features, benefits, and use cases Taking action on customer sentiment information, such as surveys, NPS responses, solicited and unsolicited customer feedback Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges; connecting customers with opportunities for engagement in feedback sessions and with research projects as applicable; partnering with the customer to support the overall goal of increased satisfaction and adoption of Anthology solutions Promoting customer engagement in the online Anthology Community, as well as Anthology-hosted virtual and in-person events to facilitate customer opportunities to network, share, and learn from their peers Assisting Regional Sales Managers (RSMs) and regional leadership with identifying customer goals/values and cross-sell and up-sell opportunities, as well as assisting with renewal proposals Acting as the customer's liaison to all their needs within Anthology, triaging requests and bringing in the appropriate teams and resources to assist Serving as an internal advocate for the customer, helping to drive support and change when necessary to help the customer to achieve their business objectives Managing the customer partnership proactively, including monitoring customer health, identifying and managing risk, and escalating customer support or account issues as needed Serving as project manager and executing tailored plans both internally and externally, and proactively providing next-step support, including: External: managing the customer experience through appropriate channels, including outreach, meetings, providing recommendations, crafting of responses after internal alignment, executing customer outreach strategies Internal: escalation, identifying and engaging SMEs as needed, regular meetings with internal teams to resolve identified issues, providing direction and ensuring focus on customer as well as Anthology business needs Acting as an information conduit from Anthology and the industry to customers, providing latest information on both Anthology products and services, resources, and higher education industry trends Driving advocacy in the form of references and success stories Projecting a favorable public image of the company to promote its objectives and goals and enhance customer relationships Conducting strategic partnership reviews Building and maintaining relationships across the customer's organization, including with C-suite institutional leadership Owning and managing the entire renewal cycle The Candidate Required skills/qualifications: Bachelor's degree or equivalent At least 5 years of related experience in Customer Service, Customer Success, and/or Education Technology serving the higher education sector Strong customer-service orientation and ability to communicate with empathy, sensitivity, and professionalism Excellent oral and written communication skills, including facilitating productive and action oriented executive sessions Ability to work independently, and to proactively identify and respond to emerging challenges in a dynamic environment Proven track record of successfully managing large/high value accounts and developing strong customer relationships with all levels of an organization Advanced problem-solving and critical thinking skills Ability to multitask and to consistently perform under the pressure of deadlines and other demands by appropriately triaging tasks according to strategic priorities Highly organized, proactive and impactful communicator driven by a desire to help customers succeed Ability to thrive in a results-oriented, collaborative environment Fluency in written and spoken English, French and Italian This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Feb 08, 2026
Full time
Overview Remote - United Kingdom. Location: This role is open only to candidates residing in England or Scotland due to operational constraints. The Opportunity Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. For more information about Anthology and our career opportunities, please visit . The Customer Success Manager (CSM) ensures that customers see value throughout their entire Anthology journey. With a focus on success and retention, the CSM engages with customers to understand their goals, create plans to achieve those goals, connect them to resources and expertise, resolve issues, and ensure an overall world-class experience. This role works collaboratively with other Anthology teams to ensure customers receive appropriate support, resources, and services, and assists the Sales team in identifying expansion opportunities. This position is crucial to providing strategic direction, planning, and oversight to customers to foster their continued growth and expansion within their technology and solution footprint and achieve greater perceived ROI from the products in which they have invested. Furthermore, this role is crucial to supporting both the strategic growth areas and metrics of the company as they align to customer engagement, adoption, retention, and expansion. The ideal candidate for this role embraces a customer-first mindset, excels at building relationships and creating raving fans, and is adept at driving activities that deliver exceptional value to customers in all phases of the lifecycle. Responsibilities Developing strong relationships with customers centered on ensuring their success and business goals achieved Developing and implementing account engagement and execution plans to ensure business objectives are met and customer sentiment is positive Executing prescriptive playbooks based on customer need Developing an understanding of and responding to customer questions on the full Anthology portfolio of products and services, including their features, benefits, and use cases Taking action on customer sentiment information, such as surveys, NPS responses, solicited and unsolicited customer feedback Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges; connecting customers with opportunities for engagement in feedback sessions and with research projects as applicable; partnering with the customer to support the overall goal of increased satisfaction and adoption of Anthology solutions Promoting customer engagement in the online Anthology Community, as well as Anthology-hosted virtual and in-person events to facilitate customer opportunities to network, share, and learn from their peers Assisting Regional Sales Managers (RSMs) and regional leadership with identifying customer goals/values and cross-sell and up-sell opportunities, as well as assisting with renewal proposals Acting as the customer's liaison to all their needs within Anthology, triaging requests and bringing in the appropriate teams and resources to assist Serving as an internal advocate for the customer, helping to drive support and change when necessary to help the customer to achieve their business objectives Managing the customer partnership proactively, including monitoring customer health, identifying and managing risk, and escalating customer support or account issues as needed Serving as project manager and executing tailored plans both internally and externally, and proactively providing next-step support, including: External: managing the customer experience through appropriate channels, including outreach, meetings, providing recommendations, crafting of responses after internal alignment, executing customer outreach strategies Internal: escalation, identifying and engaging SMEs as needed, regular meetings with internal teams to resolve identified issues, providing direction and ensuring focus on customer as well as Anthology business needs Acting as an information conduit from Anthology and the industry to customers, providing latest information on both Anthology products and services, resources, and higher education industry trends Driving advocacy in the form of references and success stories Projecting a favorable public image of the company to promote its objectives and goals and enhance customer relationships Conducting strategic partnership reviews Building and maintaining relationships across the customer's organization, including with C-suite institutional leadership Owning and managing the entire renewal cycle The Candidate Required skills/qualifications: Bachelor's degree or equivalent At least 5 years of related experience in Customer Service, Customer Success, and/or Education Technology serving the higher education sector Strong customer-service orientation and ability to communicate with empathy, sensitivity, and professionalism Excellent oral and written communication skills, including facilitating productive and action oriented executive sessions Ability to work independently, and to proactively identify and respond to emerging challenges in a dynamic environment Proven track record of successfully managing large/high value accounts and developing strong customer relationships with all levels of an organization Advanced problem-solving and critical thinking skills Ability to multitask and to consistently perform under the pressure of deadlines and other demands by appropriately triaging tasks according to strategic priorities Highly organized, proactive and impactful communicator driven by a desire to help customers succeed Ability to thrive in a results-oriented, collaborative environment Fluency in written and spoken English, French and Italian This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
