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Business Development Manager
Mercury Hampton York, Yorkshire
Business Development Manager Technical Sales / Engineered Solutions OPPORTUNITY TO BREAK IN TO MEDICAL SALES Consultative B2B Sales Complex Technical Products Long-term value-led sales with Hospitals, Operating Theatres, Contractors, Consultants, End Users and Channel Partners Basic salary between £35,000 £40,000 basic REALISTIC £65,000 £75,000 OTE £5,000 £6,000 car allowance Pension scheme Home office Co. . click apply for full job details
Jan 28, 2026
Full time
Business Development Manager Technical Sales / Engineered Solutions OPPORTUNITY TO BREAK IN TO MEDICAL SALES Consultative B2B Sales Complex Technical Products Long-term value-led sales with Hospitals, Operating Theatres, Contractors, Consultants, End Users and Channel Partners Basic salary between £35,000 £40,000 basic REALISTIC £65,000 £75,000 OTE £5,000 £6,000 car allowance Pension scheme Home office Co. . click apply for full job details
Morrisons
Store Manager - Convenience
Morrisons Stafford, Staffordshire
As a Store Manager, your role as 'shopkeeper' means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one priority. You'll lead your team to ensure the store is a great place for people to work and shop! Reporting to the Area Manager you will be responsible for: Leading a team to create a culture where our customer experience is the best in the market, in line with the Morrisons brand. Always challenging and thinking of new ways to serve our customers better. Working hard to get the best out of your store's commercial performance, treating it as if it was your own business, always thinking of new ways to improve your offering Leading on all people activities including recruitment, induction, training and development, ensuring you build an inclusive culture where everyone is empowered to deliver great customer service. Building and managing relationships, understanding the important role your store plays in supporting the local community. About you Our Store Managers typically have prior experience in fast paced, service focused environments such as retail, convenience or the hospitality sector. This isn't a must have but you'll definitely need experience in the following. A passion for spotting and developing talent. Ability to coach, motivate and inspire in order to create a successful team culture. Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things. A passion for rolling up your sleeves to support the team in delivering the store objectives. High level of resilience and the ability to work through problems. We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Benefits You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes: 15% discount in Morrisons Daily and Morrisons Supermarket stores Contributory Pension 28 days holiday (inclusive of bank holidays) Access to Health & Wellbeing support At Morrisons we're really passionate about our people, and growing our own talent. That's why we have a Leadership School across all work levels in our business. So, wherever you work, if you feel you're ready to take the next step in your career, we'll provide you with all the leadership and technical development to give you the opportunity to succeed. About us Morrisons acquired the McColl's business in 2022. Our convenience proposition consists of a network of 1,004 convenience stores and newsagents. Our stores are made up of Morrisons Daily, McColl's, Martins and R S McColl stores across England, Scotland, and Wales. Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we're always available when customers need us. Next Steps Applicants who are shortlisted will be contacted by a recruiter and a screening call will be held. This is an informal call where you will discuss your experience and the role in further detail to identify if you are potentially suitable for the role. Following a screening call, if you are deemed suitable, the next and final stage would be an interview with the area manager. Further details will be provided should you make it to this stage. If you require a reasonable adjustment or support with your application, please contact
Jan 28, 2026
Full time
As a Store Manager, your role as 'shopkeeper' means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one priority. You'll lead your team to ensure the store is a great place for people to work and shop! Reporting to the Area Manager you will be responsible for: Leading a team to create a culture where our customer experience is the best in the market, in line with the Morrisons brand. Always challenging and thinking of new ways to serve our customers better. Working hard to get the best out of your store's commercial performance, treating it as if it was your own business, always thinking of new ways to improve your offering Leading on all people activities including recruitment, induction, training and development, ensuring you build an inclusive culture where everyone is empowered to deliver great customer service. Building and managing relationships, understanding the important role your store plays in supporting the local community. About you Our Store Managers typically have prior experience in fast paced, service focused environments such as retail, convenience or the hospitality sector. This isn't a must have but you'll definitely need experience in the following. A passion for spotting and developing talent. Ability to coach, motivate and inspire in order to create a successful team culture. Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things. A passion for rolling up your sleeves to support the team in delivering the store objectives. High level of resilience and the ability to work through problems. We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Benefits You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes: 15% discount in Morrisons Daily and Morrisons Supermarket stores Contributory Pension 28 days holiday (inclusive of bank holidays) Access to Health & Wellbeing support At Morrisons we're really passionate about our people, and growing our own talent. That's why we have a Leadership School across all work levels in our business. So, wherever you work, if you feel you're ready to take the next step in your career, we'll provide you with all the leadership and technical development to give you the opportunity to succeed. About us Morrisons acquired the McColl's business in 2022. Our convenience proposition consists of a network of 1,004 convenience stores and newsagents. Our stores are made up of Morrisons Daily, McColl's, Martins and R S McColl stores across England, Scotland, and Wales. Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we're always available when customers need us. Next Steps Applicants who are shortlisted will be contacted by a recruiter and a screening call will be held. This is an informal call where you will discuss your experience and the role in further detail to identify if you are potentially suitable for the role. Following a screening call, if you are deemed suitable, the next and final stage would be an interview with the area manager. Further details will be provided should you make it to this stage. If you require a reasonable adjustment or support with your application, please contact
Zest
Process Improvement Manager
Zest Peterborough, Cambridgeshire
Manufacturing Continuous Improvement Leadership Opportunity There are moments in a career where experience, influence and timing all line up. This is one of them. Our client is a long-established, highly respected manufacturing business with a proud operational heritage and an exciting future ahead. Having invested heavily in people, technology and infrastructure, they're now looking for a Process Improvement Manager to play a pivotal role in shaping the next chapter of their operation. This is a role for someone who enjoys being close to the process, thrives on data-led decision making, and gets genuine satisfaction from seeing improvements take root on the shop floor - not just on paper. The Opportunity At the heart of the operation sits a complex, fast-moving production environment. Your mission will be to identify, plan and deliver meaningful improvements that drive quality, productivity and cost performance - while strengthening the link between core production and downstream operations. You'll be trusted with real responsibility, supported by an engaged senior leadership team, and given the space to make your mark. This isn't about firefighting - it's about building capability, embedding best practice and leaving things better than you found them. What You'll Be Responsible For Driving Process Improvement Leading end-to-end improvement projects using data analysis, optimisation tools and structured problem-solving. Developing and delivering improvement and bottleneck plans focused on quality, waste reduction and throughput. Evaluating existing processes and introducing best-practice solutions that stick. Managing process control strategies to maximise system performance and product consistency. Creating, embedding and maintaining clear standard operating procedures. Integration & Collaboration Strengthening integration between core production and conversion teams through targeted projects, reviews and feedback loops. Acting as a key link between production, engineering, quality and planning to ensure alignment and flow. Leadership & Change Coaching Charge Hands and operational teams through process changes and new ways of working. Identifying training and change-management needs and helping teams adapt confidently. Performance & Governance Developing tools to track, analyse and report KPIs that genuinely drive performance. Supporting investigations into quality concerns and customer complaints through detailed data interrogation. Championing health, safety and environmental excellence - leading by example at all times. What Success Looks Like You'll know you're succeeding when: Waste is falling, productivity is rising and quality is visibly improving. Teams understand the "why" behind changes - and own them. Data is trusted, used and acted upon. The operation feels calmer, more predictable and better connected. You're seen as a go-to problem solver and future leader. What We're Looking For This role would suit someone who combines technical understanding with people-first leadership. Background & Experience Proven experience in a manufacturing process improvement or CI role. Strong analytical capability with confidence using data to drive decisions. Experience working closely with production teams in fast-paced environments. Exposure to process control systems (Escada knowledge is advantageous). Understanding of operational management platforms such as OMP would be beneficial. Traits & Behaviours Naturally collaborative with strong interpersonal skills. Performance-driven, organised and results-oriented. Comfortable taking a strategic view while staying hands-on. Calm, credible and able to influence without authority. Curious, resilient and motivated by continuous improvement. Progression & Support This is a business that invests in its people. You'll be supported by a visible, engaged senior leadership team who value improvement, development and internal progression. For the right individual, this role offers a clear pathway into broader operational or senior leadership positions as the business continues to grow and evolve. If you're someone who enjoys turning complexity into clarity, data into action, and teams into high performers - this could be a genuinely rewarding next step. For more information contact Shaf Islam on (url removed) As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Jan 28, 2026
Full time
Manufacturing Continuous Improvement Leadership Opportunity There are moments in a career where experience, influence and timing all line up. This is one of them. Our client is a long-established, highly respected manufacturing business with a proud operational heritage and an exciting future ahead. Having invested heavily in people, technology and infrastructure, they're now looking for a Process Improvement Manager to play a pivotal role in shaping the next chapter of their operation. This is a role for someone who enjoys being close to the process, thrives on data-led decision making, and gets genuine satisfaction from seeing improvements take root on the shop floor - not just on paper. The Opportunity At the heart of the operation sits a complex, fast-moving production environment. Your mission will be to identify, plan and deliver meaningful improvements that drive quality, productivity and cost performance - while strengthening the link between core production and downstream operations. You'll be trusted with real responsibility, supported by an engaged senior leadership team, and given the space to make your mark. This isn't about firefighting - it's about building capability, embedding best practice and leaving things better than you found them. What You'll Be Responsible For Driving Process Improvement Leading end-to-end improvement projects using data analysis, optimisation tools and structured problem-solving. Developing and delivering improvement and bottleneck plans focused on quality, waste reduction and throughput. Evaluating existing processes and introducing best-practice solutions that stick. Managing process control strategies to maximise system performance and product consistency. Creating, embedding and maintaining clear standard operating procedures. Integration & Collaboration Strengthening integration between core production and conversion teams through targeted projects, reviews and feedback loops. Acting as a key link between production, engineering, quality and planning to ensure alignment and flow. Leadership & Change Coaching Charge Hands and operational teams through process changes and new ways of working. Identifying training and change-management needs and helping teams adapt confidently. Performance & Governance Developing tools to track, analyse and report KPIs that genuinely drive performance. Supporting investigations into quality concerns and customer complaints through detailed data interrogation. Championing health, safety and environmental excellence - leading by example at all times. What Success Looks Like You'll know you're succeeding when: Waste is falling, productivity is rising and quality is visibly improving. Teams understand the "why" behind changes - and own them. Data is trusted, used and acted upon. The operation feels calmer, more predictable and better connected. You're seen as a go-to problem solver and future leader. What We're Looking For This role would suit someone who combines technical understanding with people-first leadership. Background & Experience Proven experience in a manufacturing process improvement or CI role. Strong analytical capability with confidence using data to drive decisions. Experience working closely with production teams in fast-paced environments. Exposure to process control systems (Escada knowledge is advantageous). Understanding of operational management platforms such as OMP would be beneficial. Traits & Behaviours Naturally collaborative with strong interpersonal skills. Performance-driven, organised and results-oriented. Comfortable taking a strategic view while staying hands-on. Calm, credible and able to influence without authority. Curious, resilient and motivated by continuous improvement. Progression & Support This is a business that invests in its people. You'll be supported by a visible, engaged senior leadership team who value improvement, development and internal progression. For the right individual, this role offers a clear pathway into broader operational or senior leadership positions as the business continues to grow and evolve. If you're someone who enjoys turning complexity into clarity, data into action, and teams into high performers - this could be a genuinely rewarding next step. For more information contact Shaf Islam on (url removed) As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Mitchell Maguire
Business Development Manager HVAC Products
Mitchell Maguire
Business Development Manager HVAC Products Job Title: Business Development Manager Mechanical Ventilation Products Job reference Number: -2563 Industry Sector: Area Sales Manager, Business Development Manager, Sales Manager, Sales Manager, HVAC, Mechanical Ventilation, Ventilation Products, Ventilation Systems, Air Handling Units, Ventilation, Extract Fans, Ducting, Heat Recovery, Heat click apply for full job details
Jan 28, 2026
Full time
Business Development Manager HVAC Products Job Title: Business Development Manager Mechanical Ventilation Products Job reference Number: -2563 Industry Sector: Area Sales Manager, Business Development Manager, Sales Manager, Sales Manager, HVAC, Mechanical Ventilation, Ventilation Products, Ventilation Systems, Air Handling Units, Ventilation, Extract Fans, Ducting, Heat Recovery, Heat click apply for full job details
De Lacy Executive
National Sales Manager - Arable Inputs
De Lacy Executive
Are you looking to join an expanding agronomy business that's leading the way in sustainable farming solutions? Our client is a well-established organisation specialising in innovative, liquid based fertilisers and biological farming products. With a strong reputation for quality and technical expertise, they are committed to helping farmers improve soil health and crop performance through cutting-edge solutions. Due to continued growth, they are creating a brand-new role for an Arable Sales & Technical Specialist. This is a fantastic opportunity to make a real impact, shape this side of the company and be part of a forward-thinking team that values collaboration and professional development. You will be able to have daily communication with the National Sales Director to help with your development and growth as well. What You'll Be Doing • Selling and providing technical support for a range of biological farming products • Building and maintaining a network of merchants, agronomists, consultants, and contractors • A mix of B2B and B2C sales, giving you variety and scope to build strong relationships • Delivering on-farm support to customers • Managing your own ledger and supporting merchant-ledgers • Recording and updating all customer interactions daily • Assisting with shows and marketing campaigns • Promoting products through agreed offers and incentives What We're Looking For • Proven sales ability in a the same or a similar field • Proactive, excellent negotiator, strong communicator, IT literate and financially aware • A Passion for biological farming • Commercially driven • Flexibility to travel nationally • Full UK driving licence What's On Offer • Competitive salary package • Car allowance • 25 days holiday + bank holidays • Ongoing professional development in agronomy and sales • The chance to influence and grow within a progressive, expanding business How do I apply? If this role is of interest and you would like more information, please call George Clayton on or email me at De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at . Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive complies with all relevant data protection legislation.
Jan 28, 2026
Full time
Are you looking to join an expanding agronomy business that's leading the way in sustainable farming solutions? Our client is a well-established organisation specialising in innovative, liquid based fertilisers and biological farming products. With a strong reputation for quality and technical expertise, they are committed to helping farmers improve soil health and crop performance through cutting-edge solutions. Due to continued growth, they are creating a brand-new role for an Arable Sales & Technical Specialist. This is a fantastic opportunity to make a real impact, shape this side of the company and be part of a forward-thinking team that values collaboration and professional development. You will be able to have daily communication with the National Sales Director to help with your development and growth as well. What You'll Be Doing • Selling and providing technical support for a range of biological farming products • Building and maintaining a network of merchants, agronomists, consultants, and contractors • A mix of B2B and B2C sales, giving you variety and scope to build strong relationships • Delivering on-farm support to customers • Managing your own ledger and supporting merchant-ledgers • Recording and updating all customer interactions daily • Assisting with shows and marketing campaigns • Promoting products through agreed offers and incentives What We're Looking For • Proven sales ability in a the same or a similar field • Proactive, excellent negotiator, strong communicator, IT literate and financially aware • A Passion for biological farming • Commercially driven • Flexibility to travel nationally • Full UK driving licence What's On Offer • Competitive salary package • Car allowance • 25 days holiday + bank holidays • Ongoing professional development in agronomy and sales • The chance to influence and grow within a progressive, expanding business How do I apply? If this role is of interest and you would like more information, please call George Clayton on or email me at De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at . Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive complies with all relevant data protection legislation.
Capital One UK
Senior Risk Manager
Capital One UK Portishead, Somerset
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 28, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Barclays Bank Plc
Customer Outcomes and CX Reporting Manager
Barclays Bank Plc City, Glasgow
As Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You'll be responsible for drafting and reviewing Board and Executive-level reports, collating performance narrative and driving continuous improvement in reporting. To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with: Experience working with large and complex data sets, turning insights into practical business actions. Confident in creating clear, accurate reports and materials. Good time management skills, with the ability to stay organised and meet deadlines. Comfortable working with and supporting senior stakeholders across different teams. Good understanding of compliance, regulatory requirements, and customer experiences (CX). Previous experience in keeping management reports and dashboards up to date, making sure key performance indicators (KPIs) are easy to understand and act on. Some other highly valued skills may include Good communication skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in London (1CP) or Northampton. Purpose of the role To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units. Accountabilities Design and development of comprehensive reports and dashboards using various data visualization tools and techniques. Design, development and implementation of automated report generation processes for improved efficiency and timeliness. Identification and analysis of business requirements to define report content and format. Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks. Development of robust processes & controls for collating input data & seeking signoffs as required. Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 28, 2026
Full time
As Customer Outcomes and CX Reporting Manager, you will oversee the production of customer experience and outcomes reporting to senior stakeholders across the organisation. This will involve analysing customer data, translating insights into actionable business needs, and collaborating with senior stakeholders. You'll be responsible for drafting and reviewing Board and Executive-level reports, collating performance narrative and driving continuous improvement in reporting. To be successful as a Customer Outcomes and CX Reporting Manager at Barclays, you should have experience with: Experience working with large and complex data sets, turning insights into practical business actions. Confident in creating clear, accurate reports and materials. Good time management skills, with the ability to stay organised and meet deadlines. Comfortable working with and supporting senior stakeholders across different teams. Good understanding of compliance, regulatory requirements, and customer experiences (CX). Previous experience in keeping management reports and dashboards up to date, making sure key performance indicators (KPIs) are easy to understand and act on. Some other highly valued skills may include Good communication skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in London (1CP) or Northampton. Purpose of the role To support the bank's decision-making processes by providing timely, accurate, and insightful information through designing, developing, and maintaining management reports and dashboards that effectively communicate key performance indicators (KPIs) and trends across various business units. Accountabilities Design and development of comprehensive reports and dashboards using various data visualization tools and techniques. Design, development and implementation of automated report generation processes for improved efficiency and timeliness. Identification and analysis of business requirements to define report content and format. Maintenance and updating of existing reports and dashboards to reflect changing business needs, including co-ordination of reporting template releases and related administrative tasks. Development of robust processes & controls for collating input data & seeking signoffs as required. Engagement with stakeholders as needed to ensure up to date data is incorporated into reporting. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Look Ahead Care Support and Housing
Support Worker
Look Ahead Care Support and Housing Kensington And Chelsea, London
Support Worker We're looking for a kind, compassionate and resilient Support Worker to join our Mental health Social Care Service in Kensington and Chelsea £28,808.00 per annum, working 40 hours per week. Want to feel like you're part of one team? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: - Building supportive, trusting relationships with customers and creating a positive atmosphere - Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine - Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene - Assisting in the recording and reporting of customer incidents - Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork - Developing productive relationships with partner organisations to improve service outcomes - Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues - Involving customers in the design, development and delivery of the service - Encouraging and enabling tenants to pay their rent and avoid personal debt - Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk - Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organised Flexible rformance with a can do attitude Ability to cope positively with challenging and diverse behaviours What you'll bring: Essential: Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector Desirable: Experience working in mental health About us: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Jan 28, 2026
Full time
Support Worker We're looking for a kind, compassionate and resilient Support Worker to join our Mental health Social Care Service in Kensington and Chelsea £28,808.00 per annum, working 40 hours per week. Want to feel like you're part of one team? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: - Building supportive, trusting relationships with customers and creating a positive atmosphere - Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine - Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene - Assisting in the recording and reporting of customer incidents - Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork - Developing productive relationships with partner organisations to improve service outcomes - Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues - Involving customers in the design, development and delivery of the service - Encouraging and enabling tenants to pay their rent and avoid personal debt - Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk - Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind and is naturally well organised Flexible rformance with a can do attitude Ability to cope positively with challenging and diverse behaviours What you'll bring: Essential: Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector Desirable: Experience working in mental health About us: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Stafforce Recruitment
Agricultural Sales Representative
Stafforce Recruitment
We are currently recruiting for an experienced Agricultural Sales Representative, sales professional with a solid understanding of beef, sheep, goat, and dairy products, and a proven ability to build trust and drive results within the agricultural sector. Remote working hours would be considered for an experienced Agricultural Sales Representative Working hours: 9am until 5:30pm with an hour's unpaid lunch Annual leave: 27 days plus statutory bank holidays Overtime: 1.5x after 6pm. Benefits Competitive salary Company bonus scheme Employee Assistance Programme Options to enhance your pension after 12 months service (increased employer contributions). Opportunities to grow personally and develop within the business Trade card offering 10% discounts in-store and online. Free onsite parking when required. About the role: The Agricultural Sales Representative will have trading responsibilities for products on a national basis, monitoring agreed trading positions and volume levels. Providing accurate commercial information and market information to the Farm customers, Total Feed Specialists, Field Based Account Managers and merchants. Drive sales campaigns. Provide volume availability and prices for enquires Support the sales coordinators team in developing best practices. Following up on leads from the Salesforce Identifying new business opportunities Ensure clearance of products from points of supply to satisfaction of suppliers Input data to ensure CRM systems up to date and accurate Attend meetings Ensure communication is maintained with all key personnel at supply sites About you: Higher Education level preferred (Degree, BTEC) Computer literate - CRM experience essential. Minimum 2 years work experience within a similar role Motivation for sales and a commercial acumen Customer focus, can close sales Ability to motivate internal and external sales teams, suppliers and logistic partners Understanding the agricultural sector. If you are an experienced sales professional with a solid understanding of dry, moist and liquid feed materials, and a proven ability to build trust and drive results within the agricultural sector then please apply. For more information, please call Rebecca on (phone number removed). S14 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Jan 28, 2026
Full time
We are currently recruiting for an experienced Agricultural Sales Representative, sales professional with a solid understanding of beef, sheep, goat, and dairy products, and a proven ability to build trust and drive results within the agricultural sector. Remote working hours would be considered for an experienced Agricultural Sales Representative Working hours: 9am until 5:30pm with an hour's unpaid lunch Annual leave: 27 days plus statutory bank holidays Overtime: 1.5x after 6pm. Benefits Competitive salary Company bonus scheme Employee Assistance Programme Options to enhance your pension after 12 months service (increased employer contributions). Opportunities to grow personally and develop within the business Trade card offering 10% discounts in-store and online. Free onsite parking when required. About the role: The Agricultural Sales Representative will have trading responsibilities for products on a national basis, monitoring agreed trading positions and volume levels. Providing accurate commercial information and market information to the Farm customers, Total Feed Specialists, Field Based Account Managers and merchants. Drive sales campaigns. Provide volume availability and prices for enquires Support the sales coordinators team in developing best practices. Following up on leads from the Salesforce Identifying new business opportunities Ensure clearance of products from points of supply to satisfaction of suppliers Input data to ensure CRM systems up to date and accurate Attend meetings Ensure communication is maintained with all key personnel at supply sites About you: Higher Education level preferred (Degree, BTEC) Computer literate - CRM experience essential. Minimum 2 years work experience within a similar role Motivation for sales and a commercial acumen Customer focus, can close sales Ability to motivate internal and external sales teams, suppliers and logistic partners Understanding the agricultural sector. If you are an experienced sales professional with a solid understanding of dry, moist and liquid feed materials, and a proven ability to build trust and drive results within the agricultural sector then please apply. For more information, please call Rebecca on (phone number removed). S14 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
ao.com
Gas Installations Engineer
ao.com Fareham, Hampshire
Overview Fuel your future with AO - earn up to £2,000 in performance bonuses! Imagine achieving the perfect balance between work and life with a shift pattern that works for you. Join our team as a Gas Engineer and enjoy the freedom of maintaining your own Gas Safe card while earning a dependable income you can count on. We set you up for success with a fully loaded toolkit worth up to £3,000 - giving you everything you need to tackle any task with total confidence. No need to stress about buying expensive gear - we've got you covered! Salary: £38,767.75- £40,767.75 per annum Hours: 40 hours per week Shift Pattern: 4 on 4 off shift pattern Start/Finish time: 6:00am - 6:00pm What You'll Be Doing As a Gas Engineer at AO, you'll work alongside one of our drivers, visiting customers' homes to install gas appliances and electrical products. Our mission is simple: to make our customers' lives easier. That's why you'll play a key role in ensuring everything is set up safely and efficiently. Your focus will be on providing outstanding customer service-no need to worry about repairs. You'll install the products with care and show customers how to get the most out of their new appliances. At AO, you'll have the opportunity to positively impact lives while being part of a friendly, collaborative team that's always ready to support each other. A Few Things About You Essential Full UK/EU driving licence with no more than 6 points. CCN1 & CKR1 To be over the age of 21 for insurance purposes At least 1 year of experience within gas installations Desirable Some experience in electrical appliance installation is ideal, but we'll provide training to make you electrically competent. Our Benefits With a 4 on 4 off shift pattern and 24 days holiday, you will work less than half a year. On-call support from our technical team and Installation Managers Fantastic training facilities with ongoing learning opportunities Competitive pension Scheme Healthcare Cashback Scheme Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder. To see all our benefits and perks, visit our AO Benefits page Click 'Apply' now to join our family and find out more about the Gas Installations Engineer role
Jan 28, 2026
Full time
Overview Fuel your future with AO - earn up to £2,000 in performance bonuses! Imagine achieving the perfect balance between work and life with a shift pattern that works for you. Join our team as a Gas Engineer and enjoy the freedom of maintaining your own Gas Safe card while earning a dependable income you can count on. We set you up for success with a fully loaded toolkit worth up to £3,000 - giving you everything you need to tackle any task with total confidence. No need to stress about buying expensive gear - we've got you covered! Salary: £38,767.75- £40,767.75 per annum Hours: 40 hours per week Shift Pattern: 4 on 4 off shift pattern Start/Finish time: 6:00am - 6:00pm What You'll Be Doing As a Gas Engineer at AO, you'll work alongside one of our drivers, visiting customers' homes to install gas appliances and electrical products. Our mission is simple: to make our customers' lives easier. That's why you'll play a key role in ensuring everything is set up safely and efficiently. Your focus will be on providing outstanding customer service-no need to worry about repairs. You'll install the products with care and show customers how to get the most out of their new appliances. At AO, you'll have the opportunity to positively impact lives while being part of a friendly, collaborative team that's always ready to support each other. A Few Things About You Essential Full UK/EU driving licence with no more than 6 points. CCN1 & CKR1 To be over the age of 21 for insurance purposes At least 1 year of experience within gas installations Desirable Some experience in electrical appliance installation is ideal, but we'll provide training to make you electrically competent. Our Benefits With a 4 on 4 off shift pattern and 24 days holiday, you will work less than half a year. On-call support from our technical team and Installation Managers Fantastic training facilities with ongoing learning opportunities Competitive pension Scheme Healthcare Cashback Scheme Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder. To see all our benefits and perks, visit our AO Benefits page Click 'Apply' now to join our family and find out more about the Gas Installations Engineer role
Solutions Engineering Leader - Cloud AI Infrastructure
Cisco Systems Hackney, London
Overview Meet the Team We are looking for an energetic and experienced Solutions Engineering Manager who will be a key part of the UKI Solutions Engineering Leadership Team. You will be responsible for leading a group of Cloud and AI Solution Engineers (SE) specialists who cover our UK & Ireland Enterprise customers. You will also be someone skilled in developing and nurturing technical stakeholders relationships, well-practiced in the art of quickly establishing credibility given your own subject matter expertise and your executive presence and communication skills and as such you will be a key contributor to Cisco's continued growth and Go to Market in within region. Your Impact The Solution Engineering Manager will be responsible for setting the technical vision and strategy for the accounts, identifying ways to accurately position Cisco's CAI products and solutions to meet our customer demands and ambitions. Your role will be pivotal to support our customer journey to AI and Digital sovereignty transformation. You will facilitate partnerships between the customer and internal organizations to address those new challenges. This role is idea for someone who has a high EQ and passion to solve customer demands and scale that team in terms of its growth and abilities in the ever-changing world of technology. Responsibilities The role includes leading a team of Cloud and AI Solution Engineers, developing and executing the technical vision and strategy for assigned accounts, and collaborating with internal teams to address customer challenges in AI and digital transformation. Minimum Qualifications 5+ years + within a technical sales leadership role in the UKI enterprise market. Define and drive specific cultures to attract, retain and develop the best solution engineering talent in the industry. Able to demonstrate technical vision and strategy for customer CTO level priorities. Demonstrable understanding of how complex, tiered technology partner networks operate, add value, deliver against business objectives Proven experience of working in a broad technology organization and demonstrate understanding of a wide range of technologies, their integrations and value delivery. Prior experience as expert in the Datacenter technology domain: DC Networking, Virtualization/Kubernetes, Infra Security Preferred Qualifications Experience with atleast one or more of the following AI infrastructure, Automation/Infrastructure as Code, Cloud Technologies, Storage, IP & Optical Transport Ability to present topics in a clear and concise manner to many levels of business leaders and audience sizes. Including Cisco's corporate strategy, products, architectures and go to market strategy. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. EEO Statements Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Jan 28, 2026
Full time
Overview Meet the Team We are looking for an energetic and experienced Solutions Engineering Manager who will be a key part of the UKI Solutions Engineering Leadership Team. You will be responsible for leading a group of Cloud and AI Solution Engineers (SE) specialists who cover our UK & Ireland Enterprise customers. You will also be someone skilled in developing and nurturing technical stakeholders relationships, well-practiced in the art of quickly establishing credibility given your own subject matter expertise and your executive presence and communication skills and as such you will be a key contributor to Cisco's continued growth and Go to Market in within region. Your Impact The Solution Engineering Manager will be responsible for setting the technical vision and strategy for the accounts, identifying ways to accurately position Cisco's CAI products and solutions to meet our customer demands and ambitions. Your role will be pivotal to support our customer journey to AI and Digital sovereignty transformation. You will facilitate partnerships between the customer and internal organizations to address those new challenges. This role is idea for someone who has a high EQ and passion to solve customer demands and scale that team in terms of its growth and abilities in the ever-changing world of technology. Responsibilities The role includes leading a team of Cloud and AI Solution Engineers, developing and executing the technical vision and strategy for assigned accounts, and collaborating with internal teams to address customer challenges in AI and digital transformation. Minimum Qualifications 5+ years + within a technical sales leadership role in the UKI enterprise market. Define and drive specific cultures to attract, retain and develop the best solution engineering talent in the industry. Able to demonstrate technical vision and strategy for customer CTO level priorities. Demonstrable understanding of how complex, tiered technology partner networks operate, add value, deliver against business objectives Proven experience of working in a broad technology organization and demonstrate understanding of a wide range of technologies, their integrations and value delivery. Prior experience as expert in the Datacenter technology domain: DC Networking, Virtualization/Kubernetes, Infra Security Preferred Qualifications Experience with atleast one or more of the following AI infrastructure, Automation/Infrastructure as Code, Cloud Technologies, Storage, IP & Optical Transport Ability to present topics in a clear and concise manner to many levels of business leaders and audience sizes. Including Cisco's corporate strategy, products, architectures and go to market strategy. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. EEO Statements Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
AI Data Product Manager - Build Trade Intelligence
RedCloud
A leading eCommerce solutions provider in Greater London is seeking a Product Manager to drive the development of AI-powered products and services. The role involves transforming vast quantities of trading data into valuable insights and require hands-on experience with AI/ML technologies. You'll collaborate with engineers and data scientists to build foundational infrastructure while actively shaping product strategy. Join a purpose-driven mission that values collaboration, learning, and real ownership within a fast-scaling product organization. Benefits include 25 days annual leave and enhanced healthcare plans.
Jan 28, 2026
Full time
A leading eCommerce solutions provider in Greater London is seeking a Product Manager to drive the development of AI-powered products and services. The role involves transforming vast quantities of trading data into valuable insights and require hands-on experience with AI/ML technologies. You'll collaborate with engineers and data scientists to build foundational infrastructure while actively shaping product strategy. Join a purpose-driven mission that values collaboration, learning, and real ownership within a fast-scaling product organization. Benefits include 25 days annual leave and enhanced healthcare plans.
Capital One UK
Senior Risk Manager
Capital One UK Nailsea, Somerset
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 28, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Amazon.com
Employee Relations & Human Resources Manager
Amazon.com
At Audible, we believe stories have the power to transform lives. That's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THE ROLE Our Global People & Places team is seeking a talented Employee Relations (ER) & Human Resources (HR) Manager to join our London office. This dual-function role combines strategic employee relations expertise across our organization with hands-on HR partnership for our global hub teams. You'll support a positive employee relations climate that promotes employee safety, capability, engagement, and a high-performance, customer-obsessed culture. This position serves as a trusted advisor on complex ER matters while acting as the frontline HR consultant to the London Hub leader and local teams. This role offers unique career growth opportunities in a global, fast-paced environment with industry-leading People & Places practices. As an Employee Relations & Human Resources Manager, you will - Manage and oversee ER casework, collaborating with Functional and Regional Senior HRBPs as needed - Conduct and manage ER investigations, performance management, workplace conduct issues, and conflict resolution - Support the design, implementation, and rollout of ER and compliance policies and programs - Take ownership, play a supporting role in significant ER projects - Partner with legal counsel and regional stakeholders to ensure compliance with local employment regulations - Analyze ER trends and metrics to identify opportunities for proactive interventions and process improvements - Act as a primary HR point of contact for the London Hub leader and teams - Provide consultation on people matters including talent management, organizational design, compensation, and employee development - Deliver guidance on company policies, local employment practices, and HR programs - Collaborate with Global People & Places teams (Functional HRBPs, Talent Acquisition, HR Operations) to ensure seamless service delivery - Support Hub leader(s) in maintaining an inclusive, productive, and engaging workplace culture - Facilitate onboarding, employee lifecycle events, and organizational changes ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience in employee relations, labor relations, human relations or labor/employment law - Knowledge of national and local employment laws and regulations - Experience managing complex, sensitive ER cases with discretion and sound judgment PREFERRED QUALIFICATIONS - Advanced degree, law degree, or other specialized training in ER/HR - Excellent written and verbal communication skills with the ability to establish partnerships and work collaboratively with senior leadership and across all organizational levels Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Jan 28, 2026
Full time
At Audible, we believe stories have the power to transform lives. That's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THE ROLE Our Global People & Places team is seeking a talented Employee Relations (ER) & Human Resources (HR) Manager to join our London office. This dual-function role combines strategic employee relations expertise across our organization with hands-on HR partnership for our global hub teams. You'll support a positive employee relations climate that promotes employee safety, capability, engagement, and a high-performance, customer-obsessed culture. This position serves as a trusted advisor on complex ER matters while acting as the frontline HR consultant to the London Hub leader and local teams. This role offers unique career growth opportunities in a global, fast-paced environment with industry-leading People & Places practices. As an Employee Relations & Human Resources Manager, you will - Manage and oversee ER casework, collaborating with Functional and Regional Senior HRBPs as needed - Conduct and manage ER investigations, performance management, workplace conduct issues, and conflict resolution - Support the design, implementation, and rollout of ER and compliance policies and programs - Take ownership, play a supporting role in significant ER projects - Partner with legal counsel and regional stakeholders to ensure compliance with local employment regulations - Analyze ER trends and metrics to identify opportunities for proactive interventions and process improvements - Act as a primary HR point of contact for the London Hub leader and teams - Provide consultation on people matters including talent management, organizational design, compensation, and employee development - Deliver guidance on company policies, local employment practices, and HR programs - Collaborate with Global People & Places teams (Functional HRBPs, Talent Acquisition, HR Operations) to ensure seamless service delivery - Support Hub leader(s) in maintaining an inclusive, productive, and engaging workplace culture - Facilitate onboarding, employee lifecycle events, and organizational changes ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience in employee relations, labor relations, human relations or labor/employment law - Knowledge of national and local employment laws and regulations - Experience managing complex, sensitive ER cases with discretion and sound judgment PREFERRED QUALIFICATIONS - Advanced degree, law degree, or other specialized training in ER/HR - Excellent written and verbal communication skills with the ability to establish partnerships and work collaboratively with senior leadership and across all organizational levels Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Barclays Bank Plc
Customer Journey Strategy Manager
Barclays Bank Plc City, London
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 28, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Arco Recruitment Ltd
Head of Operations (Heating / Plumbing / Facilities Services) - S/E
Arco Recruitment Ltd Caterham, Surrey
A large, family-owned, independent provider of heating, plumbing and property services across the South East is looking to appoint an experienced Head of Operations to lead day-to-day delivery across installations, repairs and planned/reactive maintenance. This is a senior, hands-on leadership role for someone who thrives in a fast-paced environment, can manage dispersed field teams, and can raise performance, compliance and customer outcomes across multiple contracts. Location: Surrey / South East (with regular travel to sites and client meetings) Reporting to: Operations & Client Services Director The role You ll take overall operational ownership for service delivery, ensuring works are completed safely, efficiently and to agreed standards / SLAs, while working closely with fellow department heads to keep teams aligned and customers satisfied. Key responsibilities Operational leadership: Own day-to-day delivery across field and office functions, keeping jobs flowing and resources deployed effectively. Workforce management: Lead, coach and develop managers, engineers and support teams; support recruitment, training and retention. Planning & scheduling: Oversee job allocation, productivity, and the handling of urgent works, cancellations and resourcing gaps. Quality & customer experience: Monitor performance and service quality; act as an escalation point and drive lasting resolution and improvements. Compliance & safety: Maintain strong H&S standards and ensure adherence to relevant regulations (e.g., Gas Safe / HSE requirements and company policies). Performance & improvement: Report on KPIs, team output and operational risks; identify process improvements and implement better ways of working/systems. Commercial support: Provide operational input into mobilisation, contract delivery, tenders and growth initiatives. What we re looking for (essential) 10+ years senior operational leadership experience in a service-led environment (heating, plumbing, building services, FM, utilities or similar). Proven experience managing large, geographically spread field teams and office-based functions. Strong working knowledge of H&S and compliance within a regulated environment. Commercially minded, comfortable with budgets, costs, KPIs and operational decision-making. Calm under pressure, solutions-focused, and able to drive high standards and accountability. Desirable Technical background/qualifications in heating, gas or building services. Experience with scheduling / field service management systems and process optimisation. Package & benefits £100,000 basic salary Private medical insurance Company car + fuel card or car allowance Profit share: 1% of total profits (typically £10k £15k p.a. based on the last two years) Confidential search This vacancy is being advertised discreetly due to the seniority of the role. Company details will be shared with shortlisted applicants only.
Jan 28, 2026
Full time
A large, family-owned, independent provider of heating, plumbing and property services across the South East is looking to appoint an experienced Head of Operations to lead day-to-day delivery across installations, repairs and planned/reactive maintenance. This is a senior, hands-on leadership role for someone who thrives in a fast-paced environment, can manage dispersed field teams, and can raise performance, compliance and customer outcomes across multiple contracts. Location: Surrey / South East (with regular travel to sites and client meetings) Reporting to: Operations & Client Services Director The role You ll take overall operational ownership for service delivery, ensuring works are completed safely, efficiently and to agreed standards / SLAs, while working closely with fellow department heads to keep teams aligned and customers satisfied. Key responsibilities Operational leadership: Own day-to-day delivery across field and office functions, keeping jobs flowing and resources deployed effectively. Workforce management: Lead, coach and develop managers, engineers and support teams; support recruitment, training and retention. Planning & scheduling: Oversee job allocation, productivity, and the handling of urgent works, cancellations and resourcing gaps. Quality & customer experience: Monitor performance and service quality; act as an escalation point and drive lasting resolution and improvements. Compliance & safety: Maintain strong H&S standards and ensure adherence to relevant regulations (e.g., Gas Safe / HSE requirements and company policies). Performance & improvement: Report on KPIs, team output and operational risks; identify process improvements and implement better ways of working/systems. Commercial support: Provide operational input into mobilisation, contract delivery, tenders and growth initiatives. What we re looking for (essential) 10+ years senior operational leadership experience in a service-led environment (heating, plumbing, building services, FM, utilities or similar). Proven experience managing large, geographically spread field teams and office-based functions. Strong working knowledge of H&S and compliance within a regulated environment. Commercially minded, comfortable with budgets, costs, KPIs and operational decision-making. Calm under pressure, solutions-focused, and able to drive high standards and accountability. Desirable Technical background/qualifications in heating, gas or building services. Experience with scheduling / field service management systems and process optimisation. Package & benefits £100,000 basic salary Private medical insurance Company car + fuel card or car allowance Profit share: 1% of total profits (typically £10k £15k p.a. based on the last two years) Confidential search This vacancy is being advertised discreetly due to the seniority of the role. Company details will be shared with shortlisted applicants only.
Store Manager - Portishead - Avon Way
Career Choices Dewis Gyrfa Ltd City, Bristol
Store Manager - Portishead - Avon Way Location: The Co-operative Food, 109 Avon Way, Portishead, BS20 6LT Salary: £32,000 per annum plus great benefits Contract: Permanent We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package. Store Manager Role As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities. In this role, you can expect to: Empower your team to deliver great service, personally promoting the Co-op difference to customers and members Build an inclusive culture where everyone can speak up and share their views Develop your team through regular performance conversations to help them reach their potential Make sure the store is safe, legal and operational Manage and optimise your store's commercial performance, recruit new team members and manage HR processes Required Experience and Skills You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need: Resilience and great problem solving skills The ability to understand and analyse commercial information Willingness to roll up your sleeves and support the team with delivery of store activities Benefits In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), a generous holiday allowance of 36 days including bank holidays (rising with service). You'll also get: Colleague member discount with 30% off Co-op branded products and 10% off other brands available in-store A pension with up to 10% employer contributions Stream app - giving access to a percentage of your pay as you earn it Cycle to work scheme Coaching and training to support your career development At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion. As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Jan 28, 2026
Full time
Store Manager - Portishead - Avon Way Location: The Co-operative Food, 109 Avon Way, Portishead, BS20 6LT Salary: £32,000 per annum plus great benefits Contract: Permanent We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package. Store Manager Role As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities. In this role, you can expect to: Empower your team to deliver great service, personally promoting the Co-op difference to customers and members Build an inclusive culture where everyone can speak up and share their views Develop your team through regular performance conversations to help them reach their potential Make sure the store is safe, legal and operational Manage and optimise your store's commercial performance, recruit new team members and manage HR processes Required Experience and Skills You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need: Resilience and great problem solving skills The ability to understand and analyse commercial information Willingness to roll up your sleeves and support the team with delivery of store activities Benefits In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), a generous holiday allowance of 36 days including bank holidays (rising with service). You'll also get: Colleague member discount with 30% off Co-op branded products and 10% off other brands available in-store A pension with up to 10% employer contributions Stream app - giving access to a percentage of your pay as you earn it Cycle to work scheme Coaching and training to support your career development At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion. As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Rail Depot Production Manager Safety & Efficiency
ALSTOM Gruppe Woolstone, Buckinghamshire
A leading transport solutions provider in Milton Keynes is seeking a Production Manager to ensure production targets, safety standards, and quality requirements are met. You will oversee production teams and optimize resources, contributing to efficient operations. The ideal candidate will have an HNC in an engineering field and experience in fleet maintenance. This role offers a competitive salary and benefits, including flexible working options and career development opportunities.
Jan 28, 2026
Full time
A leading transport solutions provider in Milton Keynes is seeking a Production Manager to ensure production targets, safety standards, and quality requirements are met. You will oversee production teams and optimize resources, contributing to efficient operations. The ideal candidate will have an HNC in an engineering field and experience in fleet maintenance. This role offers a competitive salary and benefits, including flexible working options and career development opportunities.
Talent Solutions
Senior B2B Marketing Manager (RPO)
Talent Solutions City, London
Senior B2B Marketing Manager (RPO) Location: Flexible - UK Are you a strategic, commercially minded B2B marketer who thrives in global environments and loves delivering impactful campaigns that fuel growth? We're looking for a Senior B2B Marketing Manager to lead the activation of brand, product, and demand-generation marketing across the UK for our Talent Solutions Recruitment Process Outsourcing click apply for full job details
Jan 28, 2026
Full time
Senior B2B Marketing Manager (RPO) Location: Flexible - UK Are you a strategic, commercially minded B2B marketer who thrives in global environments and loves delivering impactful campaigns that fuel growth? We're looking for a Senior B2B Marketing Manager to lead the activation of brand, product, and demand-generation marketing across the UK for our Talent Solutions Recruitment Process Outsourcing click apply for full job details
Customer Success Manager
Converge
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes. We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. The role This role sits at the intersection of customer success, product, and commercial growth. You will: Ensure customers realise clear, measurable value from our Data Hub product Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts Support configuration and implementation during the sales and onboarding journey Investigate and resolve data and integration issues Identify and seed upsell and cross sell opportunities Manage relationships with labs, suppliers, and third party integrators, building trust and credibility with partners over time This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams. 3-6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment Experience supporting data driven or integrated products (APIs, platforms, analytics tools) Comfortable working with imperfect data and complex integrations Strong analytical mindset, comfortable interrogating data and logs Commercially aware, understanding how value links to revenue Confident managing customers and partners through ambiguity Able to balance customer advocacy with internal delivery realities Structured, calm, and credible under pressure 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones Private Healthcare through AXA Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully
Jan 28, 2026
Full time
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes. We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. The role This role sits at the intersection of customer success, product, and commercial growth. You will: Ensure customers realise clear, measurable value from our Data Hub product Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts Support configuration and implementation during the sales and onboarding journey Investigate and resolve data and integration issues Identify and seed upsell and cross sell opportunities Manage relationships with labs, suppliers, and third party integrators, building trust and credibility with partners over time This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams. 3-6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment Experience supporting data driven or integrated products (APIs, platforms, analytics tools) Comfortable working with imperfect data and complex integrations Strong analytical mindset, comfortable interrogating data and logs Commercially aware, understanding how value links to revenue Confident managing customers and partners through ambiguity Able to balance customer advocacy with internal delivery realities Structured, calm, and credible under pressure 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones Private Healthcare through AXA Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully

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