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A UK leading specialist in the design of bespoke Material Handling Equipment are looking for an experienced Senior Project Manager. This company supply products across a number of sectors to OEMs, delivering on a global scale. As a Senior Project Manager, youll take full ownership of delivering complex, and turnkey engineering projects within Heavy Engineering industries such as Energy, Waste, and click apply for full job details

Metaview is an AI company focused on recruiting. We build AI agents that help world class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, affirm, Deel, ElevenLabs, and Airtable. Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we've raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We're growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times. It's still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We're looking for people seeking the hardest, most fulfilling work of their lives. How we work We operate with one core principle: velocity. In practice, this means we: Optimize everything we do around accelerating rate of learning. Do truly great work Communicate openly and directly, and with full context. All while maintaining a hard earned reputation for craft and quality. The role At Metaview we believe brand led growth is a real competitive advantage. The best companies do not just generate demand. They build attention, trust, and community. Social is a core part of that strategy as it's where our ideas, product thining, and personality meet the market. In this role you will own how Metaview shows up across our organic social channels and lead the strategy and execution of platform native content that grows our followers, deepens engagement, and strengthens our brand. What you'll do Social strategy & creation Build and run the social editorial calendar, partnering with Marketing, Product, Sales, CS, and Leadership to turn launches, insights, and moments into scroll stopping content. Create and ship platform native, video first content, either as the on camera voice or as creative lead pulling in the right faces across the team. Launch episodic content formats that audiences anticipate, consistently raising the bar on craft, taste, and storytelling. Community & influencers Treat social as a relationship channel: stay plugged into our ICP, monitor conversations, and engage thoughtfully to build trust over time. Build and manage our influencer ecosystem, owning relationships, partnerships, and performance across campaigns. Identify and activate micro and up and coming creators to expand reach and keep Metaview present in the right communities. Brand advocacy & growth Grow our presence not just through the company page, but by enabling key people at Metaview to show up consistently with a clear voice, strong points of view, and great content support. Experiment across channels beyond LinkedIn, building a repeatable approach to testing, learning, and scaling what works. Track what's landing, iterate quickly, and keep us proactive, jumping on timely moments, trends, and narratives in a way that still feels unmistakably Metaview. What you'll bring Ideas & creative instinct: Someone who constantly generates ideas, loves experimenting, stays plugged into internet culture, and has a strong instinct for humor and angles that cut through. Systematic experimentation: You treat growth like a system. You test many ideas, run structured experiments, and quickly double down on what works. AI & content fluency: You actively use AI tools to increase your creative output, speed up production, and amplify the impact of your content. On camera storytelling: Comfortable creating and directing video first content with strong instincts for hooks, pacing, and what earns attention in feed. Opinionated copywriting: Clear, sharp writing tailored to our ICP across captions, scripts, comments, and narratives that drive conversation and engagement. Community & relationships: Takes a relationship first approach to social. Enjoys engaging with followers, partners, and the broader community to build trust and momentum.

About Crown Lift Trucks Ltd Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown's business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services. Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: "When every minute matters, customers can count on Crown to keep their businesses moving." Job Description Responsible for the acquisition of new NAs (70%), and the engagement and penetration of low share IAs in country (30%), this includes providing support to NA Managers (Account Management) /Dealers to increase engagement and penetration, and sales to International Accounts. This position reports to the General Manager National Accounts. Person Specification Key Tasks Management of International Accounts: Grow market position and customer share; develop sales strategies for assigned accounts to achieve this Identify with the GM National Accounts, which accounts need managing and maintaining by the National Accounts Manager (account management), and which need penetrating (business development). Manage and review. Scope and acquire new business opportunities with new customers which strategically fit the Crown product, sector and services portfolio Establish multi-level relationships within the accounts, supporting the sales strategy on a national level; proactively engage with local customer locations to achieve this Make sure customer intelligence is thorough, detailed and all opportunities are addressed Establish an annual regional sales budget and communicate this within the budgeting process Drive the business centrally and locally ensuring information is shared and stakeholders are fully briefed Reporting, PTP, CRM, and Discount requests: Ensure accurate and timely data and reporting; implement C360 for activity and sales forecasting Ensure the nominated accounts volumes are accurately forecast, and monitored by performance to plan (PTP), support, review and manage Provide full and factual data to allow discount decisions to be made Team Working and collaboration: Support a collaborative team approach; share information with all stakeholders where relevant, including the Crown Branch and Service network, Dealer Operations, other Crown departments such as Product Marketing, Infolink/Insite Services, Motive Power and Customer Support to ensure sufficient support and coordination is met to acquire new and maintain existing customers Employee Development and Miscellaneous: Support a can-do working environment based on performance and success Extensive travel, and customer visits (80%) Act on various projects as needed. Perform other duties as assigned Vacancy Details Hours of Work: Monday to Friday - 37 hours per week, but may be more to fulfil the job requirements. Target Salary: Competitive salary Company Vehicle: Company car & fuel card; private mileage benefit subject to tax regulations. Holidays: 25 days holiday plus Bank Holidays. Pension: Company pension plan. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to: Excellent discount scheme with access to the best perks from some of the UK's biggest brands. Tell Us Health.

This role is based out of our Amsterdam office or London office We are an office-first company & believe great products are made when we are together. About Stacks At Stacks, we're transforming the way finance teams approach one of their most critical processes: the monthly close. For mid to large enterprises, the close is a painstaking, manual effort that pulls finance teams away from strategic initiatives to focus on repetitive, tedious tasks. We believe this needs to change. Our vision is bold. With the power of AI, we're reimagining the monthly close to be as simple as a single click-providing the most accurate, detailed financial insights on day one of each month. By giving finance teams their time back, we enable them to focus on high-impact, strategic work that drives their companies forward. Our team is a blend of finance, product, and technical experts from top-tier companies like Uber, Plaid, Miro, Mollie, and Bunq, united by the drive to create a game-changing solution. Based in the heart of Amsterdam, our office offers inspiring views over the iconic canals. Backed by leading VCs and executives from Stripe, Plaid, and OpenAI, we're ready to reshape the future of finance. About the Role Stacks is looking for a fiercely ambitious, entrepreneurial, and commercially driven Customer Success Manager - Accounting to join our team in Amsterdam as one of our first CS hires! In this high-impact role, you'll collaborate closely with our founder to create and execute our GTM strategy at Stacks. If you're excited by the idea of limitless growth and fast-paced challenges, this is a unique opportunity to accelerate your career as you help shape the future of Stacks. What You'll Do Drive Customer Success: Support the full customer journey from onboarding to renewal and expansion. You'll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations. Accounting-Led Support: Leverage your Accounting / Controller background to deeply understand customer workflows and challenges. You'll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks. Drive Net Retention: You will own renewals and expansion across your portfolio by delivering measurable value and identifying opportunities for deeper adoption. Product Mastery: Become a power user of Stacks, able to guide customers through best practices, troubleshoot issues, and ensure seamless implementation. Cross-functional Collaboration: Partner with Sales, Product, and Engineering to translate feedback into actionable improvements that address the needs of accounting teams. Strategic Impact: As one of our first CS hires, you'll help define the function from the ground up, building playbooks and influencing our GTM strategy. What You Need 3-7 Years of SaaS Customer Success Experience: A strong track record managing post-sales relationships with mid-market and enterprise clients. You've owned renewals, driven expansion, and worked cross-functionally to deliver success. Accounting Expertise: Hands-on experience in accounting, ideally as a Controller, CPA, or within a finance team managing the close process. You speak the language of Stacks users and understand their day-to-day challenges. Customer-Centric Mindset: You know how to build trust with finance teams, navigate and deliver strategic support. Product Mastery: You're quick to learn new tools and can confidently guide others through them. You can break down complex workflows into actionable steps for our customers. What's in It for You Cutting-Edge Technology: Work at the forefront of the Gen AI revolution. Top-Tier Team: Collaborate with talented colleagues from companies like Uber, Plaid, Miro, and Mollie. Foundational Role: Become one of the founding pillars of an exciting company, backed by Tier 1 VCs and executives from OpenAI, Stripe, and DeepMind. Inspiring Workspace: Enjoy the view of the Amsterdam canals in our stunning office. The Hiring Process Step 1: 30-minute screening call with our talent partner (Peter) to discuss your background, motivation, experience, and practical details. Step 2: 3 x30-minute calls with our founder (Albert) and team members to dive deeper into your experience. Step 3: Take-home and 1-hour on-site panel interview with our team at Stacks. Step 4: Offer!

Overview At Sanity.io, we're building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations. Sanity Studio is the command center of our Content Operating System - a React-based, real-time collaborative authoring environment where content becomes truly operational. Your team will evolve how organizations structure, create, and automate their content workflows at scale. From building AI-powered assistants that understand each company's unique content model to creating extensible interfaces that adapt to any business process, you'll ensure Studio remains both the most powerful and most intuitive way to operationalize content. You'll balance the needs of developers who integrate Studio into their content operations stack with the experience of content teams who rely on it to power their daily work, making content operations as efficient and automated as any other critical business system. This role requires a good grasp of web fundamentals and toolchains and an understanding of how the modern web works. We also seek someone with strong organizational and planning skills. Responsibilities Leading an engineering team at Sanity is about working with the product manager and designer of the team, to own the strategy, roadmap, and execution. This is achieved by working with great people and creating an environment where your team can shine. As a senior engineering management leader, you'll be responsible for growing a strong and engaged team to meet these challenges. Helping a team of talented engineers to organize and prioritize their work for the highest impact. Balance technical excellence with shipping velocity in a fast-moving environment. Experience working at a product/SaaS company. Champion developer experience while building for non-technical content creators. Influencing the direction of both Sanity and of modern web development and content operations. Work closely with the Head of Engineering, along with leadership in product management and design, to facilitate teamwork and establish processes that can scale as we do. Supporting the growth and development of your team and team members. Based in London, UK, or Oslo, Norway, and able to work at least 2-3 days per week in the office. Qualifications 1+ years of engineering management experience & 4+ years of engineering experience, ideally in developer tools or content platforms Ability to navigate ambiguity and drive clarity in product direction. Excellence in cross-functional collaboration and stakeholder management. Track record of shipping user-facing products at scale. Experience leading teams building complex, extensible applications. An ability to understand software architecture design considerations. Not sure you're exactly what we're looking for in this role? Apply anyway! Benefits and culture A highly-skilled, inspiring, and supportive team Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth A global, multi-culturally diverse group of colleagues and customers Comprehensive health plans and perks A healthy work-life balance that accommodates individual and family needs Competitive salary and stock options program Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business. Sanity recently raised a $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years. You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are helped, and we love type two fun! Read more about our values here! Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

The Opportunity We're looking for a highly motivated Project Manager, People Experience to join our People team and ensure that our most important initiatives are delivered with clarity, speed, and real impact. You'll be the engine that keeps work moving - turning strategy into action, driving cross-functional collaboration, and holding the team accountable to outcomes, not just outputs. This is a high-visibility role that bridges strategy and execution: you'll partner with leadership and stakeholders across the business, own operational rhythm and project governance, and be the go-to delivery expert for People-focused work. Responsibilities End-to-End Project Delivery: Lead People projects from planning through execution and embedding, ensuring they land effectively across the business. Translate high-level strategic priorities into clear, actionable plans with defined timelines, milestones, and resourcing. Drive progress and accountability - taking ownership of follow-through and ensuring alignment on deadlines and deliverables. Confidently pivot between different types of People work, from engagement and culture initiatives to operational improvements. Ensure a high finish: not just launching initiatives, but embedding them so they deliver the intended impact. Stakeholder Management: Act as a trusted partner to the Director of People Experience, owning execution and follow-through rather than waiting for detailed instruction. Build strong partnerships with stakeholders across the business to ensure People initiatives reflect our values and ways of working. Communicate clearly and concisely, providing context and updates that empower leadership and teams to make informed decisions. Department Engine & Operations: Own the People department's delivery engine by maintaining a master view of all ongoing work, sequencing tasks correctly, and ensuring timely delivery. Maintain operational oversight across multiple workstreams, flagging risks early and proposing pragmatic, solutions-oriented fixes. Qualifications Experience A strong background in formal project management and are highly proficient with tools that bring structure and rigour to workstreams. You genuinely enjoy making teams better - faster, more organised, and more impactful - and you naturally keep work moving toward tangible outcomes. You've worked within or alongside People teams and understand the rhythm and sensitivities of the employee lifecycle. Skills You care deeply about the quality, clarity, and outcome of every project you touch. You have high attention to detail and the ability to manage multiple complex workstreams in parallel at pace. You're comfortable taking a vague brief and running with it - staying aligned with leadership without needing detailed instruction. You bring sound judgement and a solutions-oriented mindset, especially when priorities shift or roadblocks arise. You make complex project updates easy to understand and communicate effectively with stakeholders at all levels. Benefits Life at HeliosX: we're building the future of healthcare with mission-driven people who are excited to innovate, scale, and create change. 25 Days Holiday (+ public holidays) Private healthcare, including dental and vision cover Employee Pension with Smart Pension and enhanced parental leave Cycle-to-work and Electric Car schemes Free monthly products from Dermatica and MedExpress, plus family discounts Home office allowance Wellbeing perks: Headspace subscription, gym discounts, L&D budget

Global Payroll Manager - Europe Role Location Work Arrangement: On site, South East England (within practical commuting distance of the Western Greater London / Thames Valley corridor) Confidentiality Notice: Exact office location to be disclosed at shortlist stage only Eligibility & Engagement Criteria This position requires in-office work with some hybrid flexibility, please note that this is not a remote position. Applicants must already be locally based within a reasonable commuting distance Candidates must possess the legal, unrestricted right to work in the UK The organisation does not provide visa sponsorship, either now or in the future This opportunity is offered on a permanent, direct?employment basis only (no contract?to?hire, umbrella, or third?party arrangements) Remuneration Base Salary: £75,000-£85,000 ( Please note, final number within provided salary range will be dependent on transferable skills and requirements in alignment with the job description ) Annual Bonus: 15% target Role Overview This position oversees payroll operations for a broad international employee population spread across multiple European jurisdictions. The Global Payroll Manager ensures that pay cycles run smoothly, that country?specific regulations are followed, and that internal teams receive consistent guidance and support. The role requires someone who is comfortable blending leadership responsibilities with hands-on operational work. The ideal leader thrives in an environment where processes have recently evolved and where reinforcing structure, stability, and predictability is essential. Collaboration with cross?functional partners: including HR services, finance functions, benefits, compliance teams, and local business leaders is a central part of the job. Key Responsibilities Oversee end?to?end payroll activities across several European countries, ensuring accuracy, timeliness, and adherence to local requirements Drive operational consistency following recent process and system updates Provide daily oversight and guidance to maintain strong controls, clear workflows, and reliable payroll execution Stay actively engaged in the operational details, including data validation, issue resolution, and country?specific nuances Investigate variances, address compliance risks, and implement corrective measures when needed Safeguard compliance with company-side policies and local employment, tax, and statutory rules Support internal and external audit requests through documentation, metrics, and ongoing governance Manage relationships with internal leadership or outsourced payroll providers, escalating and resolving issues as appropriate Work closely with HR and business partners to support employee changes, compensation events, and operational needs Lead and develop a geographically spread payroll team, building capability and a cohesive working environment Promote an environment of accountability, operational discipline, and continuous improvement Qualifications 7+ years working in payroll, ideally including experience across several European or multi?country environments Background managing remote or distributed team members Direct hands-on processing experience for at least two countries Bachelor's degree in business, finance, HR, or a related discipline Professional payroll qualification preferred (regional or global certifications welcome) Competencies & Skills Strong understanding of payroll legislation, statutory obligations, and operational nuances across Europe Able to operate as a working leader: comfortable shifting between detailed execution and strategic oversight Demonstrated ability to mentor and guide team members Experience partnering with outsourced providers or third?party service organizations Excellent attention to detail with the ability to troubleshoot and resolve complex issues Strong communication skills and comfort working across time zones and functions Familiarity with payroll technologies, integrations, and data standards Comfortable working in a dynamic environment with evolving processes and organizational structures Equal Opportunity Employer Our client is an equal opportunity employer and considers all qualified applicants without regard to race, color, age, religion, sex, gender identity or expression, sexual orientation, marital status, national origin, disability, veteran status, or any other protected characteristic. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law . click apply for full job details

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. What we offer to our Store Managers: A 50% staff discount to use on all of your favourite Molton Brown products 25 days holiday + Bank Holidays A day off for your birthday! A quarterly store bonus scheme up to 1.25% of retail sales if store targets are reached Free product allocation every quarter up to 5 Molton Brown eligible items! Access to discounts/cashbacks from high street retailers Enhanced family leave Private Medical / Healthcare Plan Season Ticket Loans / Cycle To Work Scheme Company Pension Scheme Ongoing development and the opportunity to enhance your skills A company where your voice will be heard and your opinion matters! Exclusive access to our e-Learning platform (including access to qualifications, certifications and memberships) The Store Manager role: A Store Manager for Molton Brown will be the driving force of our business demonstrating a will to win, passion for people, is future focused and demonstrates exceptional standards of execution Has strong strategic and analytical thinking in seeking activity to maximise all business opportunities and actively drives and achieves store sales, KPI's and business profit through inspirational motivation Ensures the customer journey is a sensorial experience tailored to the individual, delivering the principles of our customer service programme, knowing what excellence looks like and will always strive to deliver Builds and develops a highly effective team through engaging communication, coaching and training, empowering individuals to reach their full potential The Perfect Store Manager Candidate: Minimum of 2 years retail management experience Experience within the fragrance and beauty retail environment is desirable An engaging and successful leader Proven commercial acumen and P&L accountability Customer Centric approach Flexibility in working arrangements to suit business requirements including some travel to meetings and to support other locations Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

A leading IoT solutions provider in the UK is seeking a Customer Success Manager to oversee the customer lifecycle of SMB accounts, ensuring high product adoption and retention. The ideal candidate will possess a business degree or relevant experience, demonstrate strong communication skills, and be adept at managing customer relationships. Responsibilities include validating customer goals, conducting proactive engagements, and collaborating with cross-functional teams. This role offers the opportunity to make a meaningful impact in an innovative environment.

Vice President - Team Leader of Client Service page is loaded Vice President - Team Leader of Client Servicelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTION MUFG has a developing and thriving Transactional Banking business, headquartered in Tokyo and spanning all continents. Transaction Banking, EMEA (incorporating Europe, Middle East and Africa) forms part of MUFG's Global Transaction Banking business.Our key responsibilities are to drive regional business and support global & regional clients with Transaction Banking solutions for Cash and Liquidity Management, Foreign Exchange, Trade and Working Capital through a comprehensive suite of proprietary and 3rd party digital channels. We support our local and international cash management services for our Corporate, FI and NBFI client base.Transaction Banking EMEA consists of Trade, Working Capital, Cash and Liquidity Management solutions for our chosen client base and comprises of product, sales, implementation, client services, planning and risk functions.The Client Servicing Team acts as the first point of contact for all client issues and enquiries across our Transaction Banking products and channels. The team provides a proactive client service approach to clients on all transactional enquiries, complaint management and troubleshooting problems, as well as identifying cross-selling opportunities. They take end-to-end accountability and ownership of the client relationship to deliver an optimal and premium service level. DIRECT REPORTS Yes MAIN PURPOSE OF THE ROLE Accountable and responsible as Team Leader of Client Service team for taking appropriate action with respect to team lead of Client Servicing within TB EMEA. Responsible for all line management duties of both the Client Support and MGS offshored operation. Responsible for the daily oversight of team members activities, providing support/guidance and training. Reporting line is to Deputy Head of Transaction Banking EMEA. KEY RESPONSIBILITIES Responsible for the performance management of team members, through the setting of challenging/stretching KPI objectives, providing performance feedback through monthly one on one meetings and keeping an open communication channel with the team through regular team meetings. Responsible for representing and presenting on behalf of the team in all regular engagement forums with internal and external stakeholders. Responsible for being risk owner and the risk management of key risk / inherent risk for the team. Responsible for maintaining an efficient working environment and ensuring business as usual activities to be completed in a timely manner. Responsible for tracking all workflows in/out and ensuring our client communication is of the highest standard through quick delivery timing. Responsible for the continuous review of the teams' key processes, proactively looking for opportunities to streamline, digitize and automate where possible. Being first point of contact for the client on all day-to-day banking enquiries and issues, taking accountability and ownership to ensure an optimal and premium service level is provided. Fulfil the role of team manager within the team for business-as-usual escalation and support in handling more complex/technical client inquiries. Log and track all calls to resolution ensuring accuracy and timely reporting of metrics. Support of customers' daily transactions and operations, by investigating and resolving enquiries and complaints promptly and managing the client's expectations. Day-to-day handling of enquiries and requests internally from the front office coverage teams and branches across the EMEA region. Proactive, value-added engagement with corporate client groups in an account manager style to manage transaction relationships, improve client experience and provide recommendations for cross-sell opportunities. Provide training for new joiners and junior members of the team, applying experience and knowledge to support development of staff members within the team. Handling of all client users, administration and maintenance requests which will include the issuance and completion of documentation to each client. As a Service partner, collaborate with the RMs, Sales, Operations and other key internal stakeholders to ensure the prompt resolution of cases and client issues, and identify opportunities for service improvement, or proactively educate the client to avoid any future service disruptions. Perform value added activities by identifying cross-selling and revenue opportunities, by understanding the client organization and business requirements to improve service levels, the product solution, or the utilization and optimization of product and channel usage and volumes. The timely identification, escalation and resolution of all issues and enquiries, including any clients at risk. Take a lead role for ad hoc projects and initiatives as and when required to enhance the client experience or the team's service levels. Including support to junior team members on projects / initiatives that they are responsible for. Support channel and product development within Transaction Banking EMEA, periodically documenting enhancement requests based on client feedback and trends in client request types to Product Team/Head Office. Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Support the Transaction Banking EMEA Leadership team with the strategic direction of Transaction Banking mid-term business plan. WORK EXPERIENCE Essential: A minimum of 5+ years Associate level payment operation experience within the financial service industry. Proven experience in client communication with corporate customers, focused on delivering prompt and effective problem resolution. Basic experience of online banking platforms and processes. Familiarity with payment-related operations and procedures, as well as a fundamental understanding of payment regulations. Ability to adapt quickly to new workplace environments and evolving market conditions. SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Capable of analyzing clients' perspective in various situations and determine positive or negative behavior for opportunities to gain agreement. Able to apply questioning skills for in-depth analysis of attitudes, situations, problems and priorities to determine optimum strategy on how to deal with them. Eager to support and learn and foster collaborative working relationships across the organization. Able to identify and manage both transactional and operational risks. Computer literate with the ability to learn client service software applications. Good questioning skills. Good analytical and problem-solving skills. PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach

HUMAN CAPITAL MANAGEMENT Our division recruits, develops and rewards the people of Goldman Sachs. Our teams advise, design and implement strategies, processes and technologies that help our people advance professionally, drive productivity and help the firm and our clients achieve superior results. We look for individuals with strong problem solving and analytical skills, innovative thinking and intellectual curiosity who want to make an impact on the success of the firm's most valuable asset, our people. BIRMINGHAM Since its establishment in September 2021, Goldman Sachs' Birmingham office has rapidly grown into a dynamic hub of over 500 professionals. Birmingham contributes across critical functions including Engineering, Human Capital Management, Legal, Audit, and Corporate and Workplace Solutions. Our Birmingham colleagues are at the forefront, actively leading global projects and driving innovations that deliver significant commercial impact for the firm. With substantial growth projected, this is an unparalleled opportunity to join a pivotal and expanding operation, shaping the future of finance from day one and accelerating your career within a global leader. EMPLOYEE RELATIONS The Employee Relations team, which is part of the Human Capital Management division, is dedicated to advising and coaching managers and employees on all aspects of the employment relationship. Working with managers and employees to prevent, advise and resolve challenging and complex workplace situations, the ER Advisor will work to protect and support the firm's culture in accordance with firm policies, our business principles, and applicable legal standards. The work is invariably of a sensitive nature and requires a unique combination of skills to deliver workable solutions to a diverse range of issues. RESPONSIBILITIES Provide advice directly to managers in a dynamic environment, regarding all aspects of the employment relationship, including manager effectiveness, performance management, disputes and organizational changes. Investigate concerns raised about unfair or unlawful treatment and/or inappropriate behaviour. Manage grievances, disciplinary and appeal processes. Partner with Compliance, Regulatory Legal and other areas to lead investigations and oversee adherence to firm policies. Counsel individual employees regarding work concerns, health and personal issues that may impact work. Develop and reinforce policies that promote positive behaviours. Develop and deliver training programs to educate employees about firm policies, culture, conduct risk and employee relations. Liaise with the Employment Law Group as necessary to resolve employee issues. EXPERIENCE & SKILLS REQUIRED Highly motivated HR professional or Employment Lawyer, with a solid understanding of UK employment law and a proven track record of Managing complex issues, identifying potential risk and driving resolution. Leveraging analytical, teamwork and project management skills to undertake thorough investigations Developing and building effective relationships at all levels to advise and influence effectively Excellent oral and written communication Bringing groups with diverse views/priorities to a common resolution through use of strong negotiation and facilitation skills Approaching issues strategically; anticipating consequences and navigating around unforeseen obstacles Listening actively and thinking creatively to deliver commercially pragmatic solutions and resolve conflicts. Well-developed organizational and multi-tasking skills, with strong attention to detail. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.