About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Dec 15, 2025
Full time
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Thrive Group are delighted to be working with our client in Swindon who are actively seeking to engage an experienced Legal Secretary to join the team. What you will be doing: As an experienced Secretary, you will provide secretarial services to the Private fee earners and partners within the team. Typing, preparing, and amending draft documents. Making and receiving telephone calls and dealing with emails. Dealing with clients both in person and on the telephone and assisting clients with enquires Making appointments and assisting with queries. Photocopying, filing and general office duties including opening files and preparing completed file storage. Liaising with Accounts Department to obtain cheques, printouts etc., as necessary. Liaising with the Office Manager about stocks of stationery etc. What you will need to succeed: Previous experience providing Secretarial support to management team. Fast, accurate typing skills Accurate presentation of letters and documentation, with attention to detail. Engaging telephone manner and ability to deal with clients. Ability to deal with clients, intermediaries, and other contacts. Use of the IT systems in the office What you will receive in return: Monday to Friday - 0900AM to 17.00PM - 35 hours per week Salary Competitive (DOE) Holiday 28 + 8 Bank holidays What you will need to do next: If this position sounds of interest and you would like to be considered. Please contact Sarah at Thrive Group on or email Thrive Group are acting as an employment agency in relationship to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH JBRP1_UKTJ
Dec 15, 2025
Full time
Thrive Group are delighted to be working with our client in Swindon who are actively seeking to engage an experienced Legal Secretary to join the team. What you will be doing: As an experienced Secretary, you will provide secretarial services to the Private fee earners and partners within the team. Typing, preparing, and amending draft documents. Making and receiving telephone calls and dealing with emails. Dealing with clients both in person and on the telephone and assisting clients with enquires Making appointments and assisting with queries. Photocopying, filing and general office duties including opening files and preparing completed file storage. Liaising with Accounts Department to obtain cheques, printouts etc., as necessary. Liaising with the Office Manager about stocks of stationery etc. What you will need to succeed: Previous experience providing Secretarial support to management team. Fast, accurate typing skills Accurate presentation of letters and documentation, with attention to detail. Engaging telephone manner and ability to deal with clients. Ability to deal with clients, intermediaries, and other contacts. Use of the IT systems in the office What you will receive in return: Monday to Friday - 0900AM to 17.00PM - 35 hours per week Salary Competitive (DOE) Holiday 28 + 8 Bank holidays What you will need to do next: If this position sounds of interest and you would like to be considered. Please contact Sarah at Thrive Group on or email Thrive Group are acting as an employment agency in relationship to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH JBRP1_UKTJ
Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, a click apply for full job details
Dec 15, 2025
Full time
Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, a click apply for full job details
A fantastic opportunity has arisen for the right candidate to progress into a great new role with our client, a leading Digital Print and Retail Display business. They are looking for an Account Manager to look after a portfolio of their clients. These could be retail client or perhaps events businesses who have constant requirements for their services - for example, Window Graphics, Point of Sale, click apply for full job details
Dec 15, 2025
Full time
A fantastic opportunity has arisen for the right candidate to progress into a great new role with our client, a leading Digital Print and Retail Display business. They are looking for an Account Manager to look after a portfolio of their clients. These could be retail client or perhaps events businesses who have constant requirements for their services - for example, Window Graphics, Point of Sale, click apply for full job details
Field Sales Representative As a Field Sales Account Manager you will need experience of the Managed Print Services Industry. (Photocopier Trade) Knowledge of document management systems and workflow solutions would be beneficial You will be responsible for managing key accounts within the UK market. Developing strong relationships with customers and identifying new opportunities for growth within exi click apply for full job details
Dec 15, 2025
Full time
Field Sales Representative As a Field Sales Account Manager you will need experience of the Managed Print Services Industry. (Photocopier Trade) Knowledge of document management systems and workflow solutions would be beneficial You will be responsible for managing key accounts within the UK market. Developing strong relationships with customers and identifying new opportunities for growth within exi click apply for full job details
Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, a click apply for full job details
Dec 14, 2025
Full time
Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, a click apply for full job details
ABOUT THE ROLE We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic upcoming new Southwold store. The role of Retail Assistant Manager is an important management step on our retail development path. Deputising for the Store Manager as required, you will assist in the day to day running of the store to deliver agreed targets and KPI'S. Assisting with the coaching and development of the team to achieve best in class customer service and retail operations. ABOUT FINISTERRE Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you. KEY RESPONSIBILITIES Customer Experience Demonstrate and influence others on how to deliver an engaging and experiential customer service. Ensure store team are set up to educate and guide customers in making the right purchase, ensuring they are fully versed in customer facing operations. Keep up to date with seasonal product range and ensure that all store team have adequate product knowledge training and are fully informed on the current range. Work with store manager to build community relationships within stores local area and look for opportunity to collaborate with like minded associates. Support manager with implementing high standards of visual merchandising and store presentation. Proudly represent Finisterre and ensure the brand story and company values are being championed through the store team. Assist manager with recruiting the best team for the brand and store. Work with the store manager and marketing team to deliver successful & engaging store events. Commercial Share ownership of the stores performance, understand and communicate the store targets and future plans with the team. Review and analyse RCA report, implement commercial changes in order to drive more sales. Keep up to date with the trading calendar, support manager with planning and preparation for any seasonal or promotional launch activity. Communicate with manager and merchandising team making sure we gain the most opportunity through stock. Understand the overall company strategy and how the retail goals fit into the overall direction Operations Work with Manager to ensure the store is staffed efficiently reflecting the trade patterns of the store and taking into account productivity and cost. Train all staff on all stock handling processes and procedures ensuring accuracy in any stock movements. Ensure store teams have adequate training on all retail operations and is up to date, communicating any changes made from HO. Assist with managing the health & safety for the store, ensuring all checklists are completed and store is compliant at all times. People Ensure adequate training has been rolled out to the store team, supporting all team members to reach their full potential. Maintain an open and positive relationship with Store Manager, adopt the responsibilities of store manager in their absence. Maintain good communications and relationships with all the department teams at Wheal Kitty, visit and attend meetings at WK where necessary. KPIs Annual sales & contribution targets ATV Conversion Customer satisfaction WHAT YOU'LL BRING TO FINISTERRE You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others. You like to lead by example, motivating and supporting others. You are a people person, building positive relationships with both customers and your retail team. You pay attention to detail, take pride in delivering tasks accurately and to a high standard. Proven experience managing a team within a premium Apparel brand who share Finisterre's brand ethos Be commercially aware and possess in depth experience of working towards KPIs Visual merchandising skills Competent with Excel, Word and Office Outlook Motivates and coaches others to be the best they can be. Good communicator between management and retail team. Passion, energy and aspiration in line with Finisterre products, brand and customer Important The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based at our upcoming new store in Southwold. We'll invest in you with a competitive salary of £27,800 - £29,000, depending on your skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including: 25 days holiday per year,plus an allowance ofup to 8 UK bank holidays(pro rata for part time employees) Additional holidays for length of service Your birthday day off Up to 3 daysof paid volunteering per year - we will support you in giving back to communities and causes A discretionary bonus scheme,based on store performance A pension scheme with Nest 60% product discount for personal and gift use 30% Friends and Family product discount A uniform allowance to help you representthe Finisterre brand with confidence and authenticity on the shop floor Enhanced Family Leave policies to support you in growing your family Life assurance with access to an onlinewellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities Regular team social and training days Various discounts from our B Corp community Access our online Learning Library and company-wide training sessionsdelivered by both internal and external trainers to support you in your ongoing development. Sea Tuesday companywide updates And so much more! Closing date: We'll be interviewing as we go along, so we'd encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Dec 14, 2025
Full time
ABOUT THE ROLE We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic upcoming new Southwold store. The role of Retail Assistant Manager is an important management step on our retail development path. Deputising for the Store Manager as required, you will assist in the day to day running of the store to deliver agreed targets and KPI'S. Assisting with the coaching and development of the team to achieve best in class customer service and retail operations. ABOUT FINISTERRE Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you. KEY RESPONSIBILITIES Customer Experience Demonstrate and influence others on how to deliver an engaging and experiential customer service. Ensure store team are set up to educate and guide customers in making the right purchase, ensuring they are fully versed in customer facing operations. Keep up to date with seasonal product range and ensure that all store team have adequate product knowledge training and are fully informed on the current range. Work with store manager to build community relationships within stores local area and look for opportunity to collaborate with like minded associates. Support manager with implementing high standards of visual merchandising and store presentation. Proudly represent Finisterre and ensure the brand story and company values are being championed through the store team. Assist manager with recruiting the best team for the brand and store. Work with the store manager and marketing team to deliver successful & engaging store events. Commercial Share ownership of the stores performance, understand and communicate the store targets and future plans with the team. Review and analyse RCA report, implement commercial changes in order to drive more sales. Keep up to date with the trading calendar, support manager with planning and preparation for any seasonal or promotional launch activity. Communicate with manager and merchandising team making sure we gain the most opportunity through stock. Understand the overall company strategy and how the retail goals fit into the overall direction Operations Work with Manager to ensure the store is staffed efficiently reflecting the trade patterns of the store and taking into account productivity and cost. Train all staff on all stock handling processes and procedures ensuring accuracy in any stock movements. Ensure store teams have adequate training on all retail operations and is up to date, communicating any changes made from HO. Assist with managing the health & safety for the store, ensuring all checklists are completed and store is compliant at all times. People Ensure adequate training has been rolled out to the store team, supporting all team members to reach their full potential. Maintain an open and positive relationship with Store Manager, adopt the responsibilities of store manager in their absence. Maintain good communications and relationships with all the department teams at Wheal Kitty, visit and attend meetings at WK where necessary. KPIs Annual sales & contribution targets ATV Conversion Customer satisfaction WHAT YOU'LL BRING TO FINISTERRE You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others. You like to lead by example, motivating and supporting others. You are a people person, building positive relationships with both customers and your retail team. You pay attention to detail, take pride in delivering tasks accurately and to a high standard. Proven experience managing a team within a premium Apparel brand who share Finisterre's brand ethos Be commercially aware and possess in depth experience of working towards KPIs Visual merchandising skills Competent with Excel, Word and Office Outlook Motivates and coaches others to be the best they can be. Good communicator between management and retail team. Passion, energy and aspiration in line with Finisterre products, brand and customer Important The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based at our upcoming new store in Southwold. We'll invest in you with a competitive salary of £27,800 - £29,000, depending on your skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including: 25 days holiday per year,plus an allowance ofup to 8 UK bank holidays(pro rata for part time employees) Additional holidays for length of service Your birthday day off Up to 3 daysof paid volunteering per year - we will support you in giving back to communities and causes A discretionary bonus scheme,based on store performance A pension scheme with Nest 60% product discount for personal and gift use 30% Friends and Family product discount A uniform allowance to help you representthe Finisterre brand with confidence and authenticity on the shop floor Enhanced Family Leave policies to support you in growing your family Life assurance with access to an onlinewellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities Regular team social and training days Various discounts from our B Corp community Access our online Learning Library and company-wide training sessionsdelivered by both internal and external trainers to support you in your ongoing development. Sea Tuesday companywide updates And so much more! Closing date: We'll be interviewing as we go along, so we'd encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Job Type: Permanent Build a brilliant future with Hiscox Head of Reinsurance Value Stream (Product Manager) Reporting to: Re & ILS CTOLocation: LondonType: Permanent Role Overview The Head of Reinsurance Value Stream (VS) is a key member of the RE&ILS Technology Leadership Team. A Product Manager , accountable and responsible for defining and driving the strategic vision and delivery of the end-to-end technology and non-tech solutions enabling, optimising and improving our core Reinsurance business processes and value chain.Reporting directly to the BU CTO, you will lead a team of dedicated Product Owners across key functional Reinsurance domains, including: Claims; Underwriting; Operations; and Pricing. Ensuring the continuous improvement of existing applications and services (RUN/CI) while also championing and delivering new, complex, and large change initiatives (GROW). This role requires close collaboration with the Head of Strategic Change to align the value stream backlogs with the overarching business strategy and portfolio priorities. It will also require close collaboration with engineering heads - to ensure, for technological changes, we have the right talented people in place to do the work. This role is accountable along with Product Owners and squads for the delivery of value to the business on a frequent basis.As a member of the RE&ILS Tech Leadership team - you will also be expected to have a growth mindset and contribute to the underpinning technology strategy that supports the business strategy - ensuring tech & data is a business enabler and delivers a competitive advantage. About Hiscox Re & ILS Hiscox Re & ILS is located in Bermuda and London and underwrites reinsurance risks from around the world on behalf of our own and other people's capital. The team of over 100 smart, enthusiastic individuals are committed to providing top quality service to brokers and clients across a broad range of reinsurance products. Our approach is simple; match the best underwriting risk against globally diversified capital. Our proactive, product-led underwriting approach is complemented by a commitment to world class service and purpose-built analytics and systems. We know our people are our biggest asset so finding and retaining the best talent is critical to achieving our vision. Key Responsibilities 1. Value Stream Strategy & Vision Vision Ownership: Own and articulate the long-term strategic vision and roadmap for the entire Reinsurance Value Stream, ensuring it directly supports the BU's commercial objectives and strategic goals. Prioritisation & ROI: Champion data-driven decision-making to prioritise features, projects, and epics across the value stream, ensuring the highest Return on Investment (ROI) and strategic fit. Market & Customer Focus: Maintain an expert-level understanding of the Reinsurance market, emerging technology trends, and user needs to proactively identify opportunities for competitive advantage and efficiency gains. 2. Product Leadership & Delivery Execution Team Leadership: Direct line manage, coach, and mentor the dedicated Product Owners for each functional area (Claims, Underwriting, Operations, and Pricing), fostering a high-performing product culture with the highest levels of Psychological Safety and Engagement. Backlog Integration and Management: Oversee the combined backlogs of all squads within the value stream, ensuring alignment, dependency management, and optimal sequencing of work for both RUN (continuous improvement) and GROW (strategic change) initiatives. Ensure you consider the sequencing implications when there are dependencies on other value streams, business subject matter experts, or Group Functions - making sure we prioritise valuable changes that have a high level of "do ability". Performance Measurement: Define, track, and report on key Product Performance Indicators (KPIs) and the achievement of OKRs at the value stream level, demonstrating measurable business value. Quality & Health: Work closely with the Head of Governance and Architecture to ensure all product development adheres to architectural standards, risk management requirements, and operational resilience protocols. Ensure existing services, applications and tools are properly managed - ensuring regulatory and operational resilience work is prioritised over new features. 3. Portfolio & Strategic Change Alignment Strategic Planning Liaison: Collaborate closely with the Head of Strategic Change to input into the BU's overall change portfolio. Support the Head of Strategic Change by preparing your papers for board and review meetings in a timely fashion and ensure you input required details into WAVE for your initiatives to the highest standards in a timely manner (i.e. Strategic Objective, Business Case, OKRs, Milestones, Key Risks, etc.). Initiative Ownership: Represent the value stream's interests in portfolio discussions, ensuring strategic change initiatives are adequately funded, correctly sequenced, and resourced across the relevant squads. Interdependency Management: Proactively identify and resolve dependencies and potential blockers between the value stream's squads and other value streams, business experts or Group functions. Holistic View: Contribute to the RE&ILS leadership team's holistic view of change by clearly communicating progress and upcoming work for the entire value stream portfolio. Work with the RE&ILS Leadership to get their sponsorship of larger initiatives and ask that they help with the overall prioritisation or selections of competing options. Stakeholder Management: Serve as the primary liaison between the business stakeholders (Underwriters, Claims Teams, Actuaries) and the delivery squads, managing expectations and ensuring clear, consistent communication of progress and value delivered. Run regular monthly steer cos with your key sponsors and senior stakeholders - keeping them well informed at a Value Stream level and seeking their guidance and input when matters don't go to plan or direction is unclear. Encourage your key stakeholders to attend sprint reviews and be fully engaged. Ensure your Product Owners run exceptional reviews that also encourage this attendance and engagement. Required Experience and Structure Reporting: Reports into the CTO, Reinsurance & ILS (part of the Technology Leadership Team). Direct Reports: Product Owners for Claims, Underwriting Operations, Workbench, and Pricing. Key Partners: RE&ILS Leadership Team, Senior Business Leaders, Head of Strategic Change, Head of Governance and Architecture, Head of Platform Engineering, Head of Data, Head of Engineering, and RE&ILS Tech Leadership Team Candidate Profile The ideal candidate will be a seasoned Product Management leader with extensive experience in the financial services or insurance technology sector, ideally within reinsurance or big ticket insurance. You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level. Proven experience managing multiple direct reports and complex portfolio dependencies is essential.Main experience required is: The successful candidate will be a seasoned Product Management leader with 4+ years' extensive experience in the financial services, ideally in the insurance sector They should have a good and broad understanding of the insurance value chain - from underwriting, operations, pricing and claims management You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level Strong leadership, strategic thinking, and the ability
Dec 14, 2025
Full time
Job Type: Permanent Build a brilliant future with Hiscox Head of Reinsurance Value Stream (Product Manager) Reporting to: Re & ILS CTOLocation: LondonType: Permanent Role Overview The Head of Reinsurance Value Stream (VS) is a key member of the RE&ILS Technology Leadership Team. A Product Manager , accountable and responsible for defining and driving the strategic vision and delivery of the end-to-end technology and non-tech solutions enabling, optimising and improving our core Reinsurance business processes and value chain.Reporting directly to the BU CTO, you will lead a team of dedicated Product Owners across key functional Reinsurance domains, including: Claims; Underwriting; Operations; and Pricing. Ensuring the continuous improvement of existing applications and services (RUN/CI) while also championing and delivering new, complex, and large change initiatives (GROW). This role requires close collaboration with the Head of Strategic Change to align the value stream backlogs with the overarching business strategy and portfolio priorities. It will also require close collaboration with engineering heads - to ensure, for technological changes, we have the right talented people in place to do the work. This role is accountable along with Product Owners and squads for the delivery of value to the business on a frequent basis.As a member of the RE&ILS Tech Leadership team - you will also be expected to have a growth mindset and contribute to the underpinning technology strategy that supports the business strategy - ensuring tech & data is a business enabler and delivers a competitive advantage. About Hiscox Re & ILS Hiscox Re & ILS is located in Bermuda and London and underwrites reinsurance risks from around the world on behalf of our own and other people's capital. The team of over 100 smart, enthusiastic individuals are committed to providing top quality service to brokers and clients across a broad range of reinsurance products. Our approach is simple; match the best underwriting risk against globally diversified capital. Our proactive, product-led underwriting approach is complemented by a commitment to world class service and purpose-built analytics and systems. We know our people are our biggest asset so finding and retaining the best talent is critical to achieving our vision. Key Responsibilities 1. Value Stream Strategy & Vision Vision Ownership: Own and articulate the long-term strategic vision and roadmap for the entire Reinsurance Value Stream, ensuring it directly supports the BU's commercial objectives and strategic goals. Prioritisation & ROI: Champion data-driven decision-making to prioritise features, projects, and epics across the value stream, ensuring the highest Return on Investment (ROI) and strategic fit. Market & Customer Focus: Maintain an expert-level understanding of the Reinsurance market, emerging technology trends, and user needs to proactively identify opportunities for competitive advantage and efficiency gains. 2. Product Leadership & Delivery Execution Team Leadership: Direct line manage, coach, and mentor the dedicated Product Owners for each functional area (Claims, Underwriting, Operations, and Pricing), fostering a high-performing product culture with the highest levels of Psychological Safety and Engagement. Backlog Integration and Management: Oversee the combined backlogs of all squads within the value stream, ensuring alignment, dependency management, and optimal sequencing of work for both RUN (continuous improvement) and GROW (strategic change) initiatives. Ensure you consider the sequencing implications when there are dependencies on other value streams, business subject matter experts, or Group Functions - making sure we prioritise valuable changes that have a high level of "do ability". Performance Measurement: Define, track, and report on key Product Performance Indicators (KPIs) and the achievement of OKRs at the value stream level, demonstrating measurable business value. Quality & Health: Work closely with the Head of Governance and Architecture to ensure all product development adheres to architectural standards, risk management requirements, and operational resilience protocols. Ensure existing services, applications and tools are properly managed - ensuring regulatory and operational resilience work is prioritised over new features. 3. Portfolio & Strategic Change Alignment Strategic Planning Liaison: Collaborate closely with the Head of Strategic Change to input into the BU's overall change portfolio. Support the Head of Strategic Change by preparing your papers for board and review meetings in a timely fashion and ensure you input required details into WAVE for your initiatives to the highest standards in a timely manner (i.e. Strategic Objective, Business Case, OKRs, Milestones, Key Risks, etc.). Initiative Ownership: Represent the value stream's interests in portfolio discussions, ensuring strategic change initiatives are adequately funded, correctly sequenced, and resourced across the relevant squads. Interdependency Management: Proactively identify and resolve dependencies and potential blockers between the value stream's squads and other value streams, business experts or Group functions. Holistic View: Contribute to the RE&ILS leadership team's holistic view of change by clearly communicating progress and upcoming work for the entire value stream portfolio. Work with the RE&ILS Leadership to get their sponsorship of larger initiatives and ask that they help with the overall prioritisation or selections of competing options. Stakeholder Management: Serve as the primary liaison between the business stakeholders (Underwriters, Claims Teams, Actuaries) and the delivery squads, managing expectations and ensuring clear, consistent communication of progress and value delivered. Run regular monthly steer cos with your key sponsors and senior stakeholders - keeping them well informed at a Value Stream level and seeking their guidance and input when matters don't go to plan or direction is unclear. Encourage your key stakeholders to attend sprint reviews and be fully engaged. Ensure your Product Owners run exceptional reviews that also encourage this attendance and engagement. Required Experience and Structure Reporting: Reports into the CTO, Reinsurance & ILS (part of the Technology Leadership Team). Direct Reports: Product Owners for Claims, Underwriting Operations, Workbench, and Pricing. Key Partners: RE&ILS Leadership Team, Senior Business Leaders, Head of Strategic Change, Head of Governance and Architecture, Head of Platform Engineering, Head of Data, Head of Engineering, and RE&ILS Tech Leadership Team Candidate Profile The ideal candidate will be a seasoned Product Management leader with extensive experience in the financial services or insurance technology sector, ideally within reinsurance or big ticket insurance. You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level. Proven experience managing multiple direct reports and complex portfolio dependencies is essential.Main experience required is: The successful candidate will be a seasoned Product Management leader with 4+ years' extensive experience in the financial services, ideally in the insurance sector They should have a good and broad understanding of the insurance value chain - from underwriting, operations, pricing and claims management You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level Strong leadership, strategic thinking, and the ability
Account Manager - Hybrid Working Hybrid working in situ 2 days home 3 office (informal agreement not part of contract terms and to be flexible) Company profile: A leading provider of Print and Packaging solutions, supplying some of the worlds most recognizable brands. Due to continued growth, they are currently seeking to hire an Account Manager to complement their successful team click apply for full job details
Dec 14, 2025
Full time
Account Manager - Hybrid Working Hybrid working in situ 2 days home 3 office (informal agreement not part of contract terms and to be flexible) Company profile: A leading provider of Print and Packaging solutions, supplying some of the worlds most recognizable brands. Due to continued growth, they are currently seeking to hire an Account Manager to complement their successful team click apply for full job details
Field Sales Executive / Account Manager As a Field Sales Account Manager you will need experience of the Managed Print Services Industry. (Photocopier Trade) Knowledge of document management systems and workflow solutions would be beneficial You will be responsible for managing key accounts within the UK market. Developing strong relationships with customers and identifying new opportunities for grow click apply for full job details
Dec 13, 2025
Full time
Field Sales Executive / Account Manager As a Field Sales Account Manager you will need experience of the Managed Print Services Industry. (Photocopier Trade) Knowledge of document management systems and workflow solutions would be beneficial You will be responsible for managing key accounts within the UK market. Developing strong relationships with customers and identifying new opportunities for grow click apply for full job details
Senior Account Manager - Property Branding & Creative London (Hybrid: 3 days in studio) £50K This leading creative agency is looking for a talented Senior Account Manager with strong experience across branding, digital, and property marketing. You'll manage a portfolio of high-profile UK property clients, leading projects end-to-end and stepping into a more strategic, client-facing role. This is a great opportunity for someone who understands the built environment and loves working across brand, design, digital and production. This Senior Account Manager will oversee: Branding & placemaking projects Multi-channel creative campaigns Digital (websites, film, animation, social) Print & production (brochures, signage, sales collateral) As Senior Account Manager, you will: Bring a strategic mindset to every project. Brief designers, artworkers and external partners to ensure creative excellence. Own timelines, budgets, scopes and invoicing - keeping projects smooth and profitable. Build strong client relationships, including developers, agents, and property stakeholders. Lead meetings, present work confidently, and act as a trusted day-to-day partner. Support new business pitches, proposals and wider commercial growth. What we're looking for: Experience in account management or project management (agency background ideal). Property / real estate sector experience - a strong advantage. Hands-on understanding of design and production (digital + print). Proactive problem-solver with excellent organisation and communication skills. Confident, personable, and able to lead clients and internal teams effortlessly. If you're this Senior Account Manager, please apply quoting ILS243
Dec 13, 2025
Full time
Senior Account Manager - Property Branding & Creative London (Hybrid: 3 days in studio) £50K This leading creative agency is looking for a talented Senior Account Manager with strong experience across branding, digital, and property marketing. You'll manage a portfolio of high-profile UK property clients, leading projects end-to-end and stepping into a more strategic, client-facing role. This is a great opportunity for someone who understands the built environment and loves working across brand, design, digital and production. This Senior Account Manager will oversee: Branding & placemaking projects Multi-channel creative campaigns Digital (websites, film, animation, social) Print & production (brochures, signage, sales collateral) As Senior Account Manager, you will: Bring a strategic mindset to every project. Brief designers, artworkers and external partners to ensure creative excellence. Own timelines, budgets, scopes and invoicing - keeping projects smooth and profitable. Build strong client relationships, including developers, agents, and property stakeholders. Lead meetings, present work confidently, and act as a trusted day-to-day partner. Support new business pitches, proposals and wider commercial growth. What we're looking for: Experience in account management or project management (agency background ideal). Property / real estate sector experience - a strong advantage. Hands-on understanding of design and production (digital + print). Proactive problem-solver with excellent organisation and communication skills. Confident, personable, and able to lead clients and internal teams effortlessly. If you're this Senior Account Manager, please apply quoting ILS243
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Summary You are customer-focused, experienced at managing and growing customer accounts. You have strategic conversations focused on KPIs and success criteria to drive value and secure renewal. You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives, as well identify and create new opportunities for growth with new customer departments. You are able to establish yourself as a trusted advisor with any level of resources. Responsibilities Fluent in English and French Establish and maintain relationships with key decision makers within assigned accounts Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities. Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed. Ensure client reference ability to support the Sales organization in expansions and closing processes Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs. Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally. Identify and manage escalations for successful resolution by driving internal and external team action items Develop strategic account plans for 100% consumption and areas of growth based on customer's short and long-term goals Know the market and maintain a good knowledge of all key competitors Identify new use cases and new organizational contacts to expand on our customer's realized value and organization success Be responsible for renewal, health and risk forecasting and reporting on your client portfolio Requirements Bachelor's Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience 8+ years of experience in account management/customer success in a software company Experience negotiating and closing customer contracts (renewals & expansion) History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Experience working in a development, testing or data management environment Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking Must work within a team environment with sales, field services and delivery teams Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations Has worked successfully with Partners in collaborating on customer's success Must be able to travel at times Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! Please note: EEO & Belonging statements apply to Perforce Software as part of our commitment to an inclusive workplace.
Dec 13, 2025
Full time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Summary You are customer-focused, experienced at managing and growing customer accounts. You have strategic conversations focused on KPIs and success criteria to drive value and secure renewal. You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives, as well identify and create new opportunities for growth with new customer departments. You are able to establish yourself as a trusted advisor with any level of resources. Responsibilities Fluent in English and French Establish and maintain relationships with key decision makers within assigned accounts Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities. Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed. Ensure client reference ability to support the Sales organization in expansions and closing processes Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs. Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally. Identify and manage escalations for successful resolution by driving internal and external team action items Develop strategic account plans for 100% consumption and areas of growth based on customer's short and long-term goals Know the market and maintain a good knowledge of all key competitors Identify new use cases and new organizational contacts to expand on our customer's realized value and organization success Be responsible for renewal, health and risk forecasting and reporting on your client portfolio Requirements Bachelor's Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience 8+ years of experience in account management/customer success in a software company Experience negotiating and closing customer contracts (renewals & expansion) History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Experience working in a development, testing or data management environment Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking Must work within a team environment with sales, field services and delivery teams Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations Has worked successfully with Partners in collaborating on customer's success Must be able to travel at times Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! Please note: EEO & Belonging statements apply to Perforce Software as part of our commitment to an inclusive workplace.
THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help them achieve their desired business outcomes ensuring long-term relationships with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction programs, and through product adoption and customer enablement for your assigned portfolio of customers. THE TEAM Xactly's Customer Success team is a tight-knit team driven to see the success of our customers. We have a very tenured, organically grown Customer Success leadership team that is always willing to provide support and guidance. We pride ourselves on proactively driving customer success while partnering with our Product team to shape product decisions based on customer feedback. The Skill Set 5+ years experience as Customer Success Manager supporting a complex SaaS solution(s) for Enterprise B2B customers You are a creative problem solver who is passionate about ensuring customers are successful and you can point to more than one customer who sings your praises when talking about the intelligent, collaborative and effective way you worked with them to maximize the value they were getting from their solution. You are considered the expert in some areas by your current team members and a go-to person when things get challenging. You are a confident communicator with outstanding written and verbal skills You are skilled prioritizer and multi-tasker and have demonstrated ability to manage multiple key customer priorities concurrently You pride yourself on staying up to date on industry changes and best practices. Experience working directly with customer executives is a plus Experience in the ICM/SPM space highly valued but not required WITHIN THREE MONTHS, YOU'LL: Have a strong understanding of how an Xactly CSM works with their customer base Understand the function of each Xactly department and how Customer Success aligns with each org Complete the Customer Success Onboarding Program Gain a strong understanding of Xactly's Suite of Products and sales performance management and planning and complete Incent Admin Certification Work closely with your colleagues, shadowing customer conversations and activities Have introduced yourself to your entire portfolio of accounts and begin to proactively manage the portfolio identifying risks and developing an understanding of where each customer is in their value progression WITHIN SIX MONTHS, YOU'LL: Have success plans and success metrics in place for the top 50% of your customer base Confidently work with other departments to prioritize and address customer concerns Begin to schedule QBR focused discussions with your account base (onsite or web) Continue to learn and understand the product and internal processes Complete your Xactly University Learning Path for Xactly products WITHIN TWELVE MONTHS, YOU'LL: At 12-months, you will be seen as a well-versed, trusted business-advisor and expert, making a significant positive impact within your customer base BENEFITS & PERKS Comprehensive insurance coverage (including pet insurance!) Flexible time off and sick days Short-term disability, long-term disability, maternity and parental leave Gym/fitness reimbursement and tuition reimbursement Flexible savings account & Health savings account Paid holidays and up to 3 days paid community and volunteer leave Life and AD&D insurance 401(k) Retirement Savings Plan Access to wellness program (Grokker, EAP, quarterly wellness webinars) Employee discount program Additional voluntary benefits such as pet insurance, critical illness, accident insurance, hospital indemnity, and legal plan Applications will be accepted only for those currently residing in the posted country for this role. There is no expectation of approval for an international relocation for this job. The compensation range is specific to the posted job location and role and takes into account the wide range of factors considered in making compensation decisions but not limited to skill sets, experience, training, licensure, certifications, performance, and market and peer comparisons. Salary ranges allow for growth opportunities as the employee develops new skills and/or hones current skills. OUR VISION Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. OUR CORE VALUES Customer Focus Accountability Respect Excellence (CARE) are the keys to our success, and each day we're committed to upholding them by delivering the best we can to our customers. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement
Dec 13, 2025
Full time
THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help them achieve their desired business outcomes ensuring long-term relationships with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction programs, and through product adoption and customer enablement for your assigned portfolio of customers. THE TEAM Xactly's Customer Success team is a tight-knit team driven to see the success of our customers. We have a very tenured, organically grown Customer Success leadership team that is always willing to provide support and guidance. We pride ourselves on proactively driving customer success while partnering with our Product team to shape product decisions based on customer feedback. The Skill Set 5+ years experience as Customer Success Manager supporting a complex SaaS solution(s) for Enterprise B2B customers You are a creative problem solver who is passionate about ensuring customers are successful and you can point to more than one customer who sings your praises when talking about the intelligent, collaborative and effective way you worked with them to maximize the value they were getting from their solution. You are considered the expert in some areas by your current team members and a go-to person when things get challenging. You are a confident communicator with outstanding written and verbal skills You are skilled prioritizer and multi-tasker and have demonstrated ability to manage multiple key customer priorities concurrently You pride yourself on staying up to date on industry changes and best practices. Experience working directly with customer executives is a plus Experience in the ICM/SPM space highly valued but not required WITHIN THREE MONTHS, YOU'LL: Have a strong understanding of how an Xactly CSM works with their customer base Understand the function of each Xactly department and how Customer Success aligns with each org Complete the Customer Success Onboarding Program Gain a strong understanding of Xactly's Suite of Products and sales performance management and planning and complete Incent Admin Certification Work closely with your colleagues, shadowing customer conversations and activities Have introduced yourself to your entire portfolio of accounts and begin to proactively manage the portfolio identifying risks and developing an understanding of where each customer is in their value progression WITHIN SIX MONTHS, YOU'LL: Have success plans and success metrics in place for the top 50% of your customer base Confidently work with other departments to prioritize and address customer concerns Begin to schedule QBR focused discussions with your account base (onsite or web) Continue to learn and understand the product and internal processes Complete your Xactly University Learning Path for Xactly products WITHIN TWELVE MONTHS, YOU'LL: At 12-months, you will be seen as a well-versed, trusted business-advisor and expert, making a significant positive impact within your customer base BENEFITS & PERKS Comprehensive insurance coverage (including pet insurance!) Flexible time off and sick days Short-term disability, long-term disability, maternity and parental leave Gym/fitness reimbursement and tuition reimbursement Flexible savings account & Health savings account Paid holidays and up to 3 days paid community and volunteer leave Life and AD&D insurance 401(k) Retirement Savings Plan Access to wellness program (Grokker, EAP, quarterly wellness webinars) Employee discount program Additional voluntary benefits such as pet insurance, critical illness, accident insurance, hospital indemnity, and legal plan Applications will be accepted only for those currently residing in the posted country for this role. There is no expectation of approval for an international relocation for this job. The compensation range is specific to the posted job location and role and takes into account the wide range of factors considered in making compensation decisions but not limited to skill sets, experience, training, licensure, certifications, performance, and market and peer comparisons. Salary ranges allow for growth opportunities as the employee develops new skills and/or hones current skills. OUR VISION Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. OUR CORE VALUES Customer Focus Accountability Respect Excellence (CARE) are the keys to our success, and each day we're committed to upholding them by delivering the best we can to our customers. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement
My client is looking for a proactive and confident individual to join their team in a varied Sales and Administration Support role. This position combines customer-facing sales activity with wider office and marketing support, offering an excellent opportunity to develop strong commercial and administrative skills. Key responsibilities Handling customer enquiries, processing orders and resolving account issues Encouraging product uptake through upselling and cross selling with excellent product knowledge Supporting all customer calling activity, including follow up calls to promote training programmes Managing secondary and tertiary accounts to strengthen relationships and grow sales Working towards agreed targets for sales and profit Encouraging customers to join TEAMs meetings with the Account Manager Completing account analysis and preparing information for the Account Manager Supporting the accreditation process for staff by assisting with knowledge reviews, marking, video submissions and discussing outcomes Issuing certificates, maintaining databases, updating serial number records and managing returns and warranty activity Assisting the Office Manager with day-to-day administrative tasks, printing, filing, laminating and preparing training packs Processing orders and updating reports and dashboards Supporting marketing with social media activity, including creating posts for Instagram and writing blogs when required Reviewing existing pages and highlighting areas that need refreshed text or imagery Creating new web pages using existing templates, including for charity projects This role suits someone who enjoys variety, communicates clearly and is comfortable balancing sales conversations with detailed administrative tasks. You will be supported with clear objectives and regular reviews based on agreed performance measures. JBRP1_UKTJ
Dec 13, 2025
Full time
My client is looking for a proactive and confident individual to join their team in a varied Sales and Administration Support role. This position combines customer-facing sales activity with wider office and marketing support, offering an excellent opportunity to develop strong commercial and administrative skills. Key responsibilities Handling customer enquiries, processing orders and resolving account issues Encouraging product uptake through upselling and cross selling with excellent product knowledge Supporting all customer calling activity, including follow up calls to promote training programmes Managing secondary and tertiary accounts to strengthen relationships and grow sales Working towards agreed targets for sales and profit Encouraging customers to join TEAMs meetings with the Account Manager Completing account analysis and preparing information for the Account Manager Supporting the accreditation process for staff by assisting with knowledge reviews, marking, video submissions and discussing outcomes Issuing certificates, maintaining databases, updating serial number records and managing returns and warranty activity Assisting the Office Manager with day-to-day administrative tasks, printing, filing, laminating and preparing training packs Processing orders and updating reports and dashboards Supporting marketing with social media activity, including creating posts for Instagram and writing blogs when required Reviewing existing pages and highlighting areas that need refreshed text or imagery Creating new web pages using existing templates, including for charity projects This role suits someone who enjoys variety, communicates clearly and is comfortable balancing sales conversations with detailed administrative tasks. You will be supported with clear objectives and regular reviews based on agreed performance measures. JBRP1_UKTJ
Were working with one of the UKs premier developers of pharmacy software solutions, with a new range of products and data services allowing pharmacy clients to provide a wide range of cloud based clinical services. They currently looking to recruit an experienced Senior Key Account Manager to lead and manage relationships with key strategic accounts, driving revenue growth through both account expansion and acquisition of new key business opportunities, as well as managing a Key Account Executive. Whats involved? A hands on sales role which will see you working with some of their largest clients across the UK and managing a Key Account Executive. Develop and execute strategic account plans to retain, grow, and optimise revenue from existing key clients Identify, pursue, and secure new key account opportunities to expand their market footprint Build and manage a strong sales pipeline, from prospecting and lead generation through to contract negotiation and closing Lead tender and bid processes from start to finish, including preparation, submission, and presentation of proposals Manage and coach a Key Account Executive, providing guidance and motivation to deliver against account targets. Build and maintain senior-level relationships within client organisations to understand evolving needs and opportunities Develop and deliver compelling, client-specific proposals and presentations that demonstrate value and expertise What are we looking for? An experienced Key Account Manager, happy developing new accounts and maximizing existing account revenue streams. Strong understanding of key account development and commercial growth strategies Proven success in driving revenue through account expansion and retention Ability to balance strategic thinking with hands-on execution Skilled at building and maintaining senior-level client relationships Demonstrates a proactive approach to identifying and securing new business opportunities within target markets Develops compelling, solution-focused proposals that align with client needs and business objectives. Whats on offer? Competitive salary, excellent commission structure, company car and a range of benefits. JBRP1_UKTJ
Dec 13, 2025
Full time
Were working with one of the UKs premier developers of pharmacy software solutions, with a new range of products and data services allowing pharmacy clients to provide a wide range of cloud based clinical services. They currently looking to recruit an experienced Senior Key Account Manager to lead and manage relationships with key strategic accounts, driving revenue growth through both account expansion and acquisition of new key business opportunities, as well as managing a Key Account Executive. Whats involved? A hands on sales role which will see you working with some of their largest clients across the UK and managing a Key Account Executive. Develop and execute strategic account plans to retain, grow, and optimise revenue from existing key clients Identify, pursue, and secure new key account opportunities to expand their market footprint Build and manage a strong sales pipeline, from prospecting and lead generation through to contract negotiation and closing Lead tender and bid processes from start to finish, including preparation, submission, and presentation of proposals Manage and coach a Key Account Executive, providing guidance and motivation to deliver against account targets. Build and maintain senior-level relationships within client organisations to understand evolving needs and opportunities Develop and deliver compelling, client-specific proposals and presentations that demonstrate value and expertise What are we looking for? An experienced Key Account Manager, happy developing new accounts and maximizing existing account revenue streams. Strong understanding of key account development and commercial growth strategies Proven success in driving revenue through account expansion and retention Ability to balance strategic thinking with hands-on execution Skilled at building and maintaining senior-level client relationships Demonstrates a proactive approach to identifying and securing new business opportunities within target markets Develops compelling, solution-focused proposals that align with client needs and business objectives. Whats on offer? Competitive salary, excellent commission structure, company car and a range of benefits. JBRP1_UKTJ
Welcome to an exciting opportunity where ambitious individuals are invited to join a team of inquisitive minds and supportive peers, all driven by a shared passion and diverse skills aimed at creating value for businesses through data! About Us Ascent has recently been acquired by Acuity Analytics. This is both a significant milestone for us and a tremendous opportunity for you. Acuity Analytics is a business with a strong global reputation, an impressive client base and ambitious growth plans. We deliver deep insights and domain-led digital transformation to high-growth and heavily regulated organisations. To our customers, we bring a partnership that provides the talent, technology and capability to enhance performance and operational efficiency. About the role As our AI Delivery Manager we require a professional with demonstrable experience of managing AI and Large Language Model projects coupled with the technical understanding needed to ensure success. You will lead data development projects from start to finish. You will coordinate cross-functional teams, manage risks, and keep each initiative on track and on budget. The TDM will own every phase of the project lifecycle, ensuring deliverables meet our clients and Acuity's standards of quality. Our projects sit at the cutting edge of AI, requiring a focus on detail and a readiness to adapt as the field advance. What you will do Plan & Deliver with Precision Translate business outcomes into clear product backlogs, sprint plans, and delivery roadmaps. Ensure requirements are well-defined, testable, and aligned with Agile ways of working. Make Work Visible & Drive Execution Own backlog management, sprint ceremonies, and delivery cadence. Track progress against scope, timelines, and KPIs; elevate blockers early and decisively. Manage Technical Data Pipelines Oversee data ingestion, transformation, and storage workflows across multiple systems. Use SQL, JSON, and Python-based queries to understand and validatedata flows. Maintain a live RAID log, anticipate delivery risks, and implement mitigation strategies. Ensure technical decisions are aligned with architectural standards and ML/AI best practice. Lead Cross-Functional Collaboration Champion shared ownership across engineering, data, product, and Client Success teams. Support clear, concise communication of delivery status to internal and external stakeholders. Own the Budget & Commercial Accountability Track project spend, resource utilisation, and financial forecasts. Proactively highlight variances and ensure delivery remains within approved limits. Communicate Using Data Build and present data-driven dashboards, forecasts, and delivery insights to diverse audiences. Skills & Experience Required Must-have 5+ years in technical project management or technical service delivery. Demonstrable experience delivering data labelling, annotation, or LLM/AI projects. Strong command of Agile Scrum frameworks and tooling (Jira, Confluence). Hands-on capability with SQL, JSON, Python and query-based data inspection. Experience working in startup, scale-up, or high-growth environments. Strong stakeholder management, communication, and technical translation skills. Highly desirable Degree in Computer Science, IT, or a related technical field. Proficiency with data visualisation tools (Tableau, Power BI, Looker). Understanding of system architecture and foundational AI/ML concepts. Proven ability to create delivery structures "from scratch" and operate in constrained or rapidly evolving conditions. MBA, consulting background, PMP/PMI-ACP certification. People are at the Heart of our Business. By investing in people, we achieve exceptional results for our clients and create new opportunities for our teams to thrive.
Dec 13, 2025
Full time
Welcome to an exciting opportunity where ambitious individuals are invited to join a team of inquisitive minds and supportive peers, all driven by a shared passion and diverse skills aimed at creating value for businesses through data! About Us Ascent has recently been acquired by Acuity Analytics. This is both a significant milestone for us and a tremendous opportunity for you. Acuity Analytics is a business with a strong global reputation, an impressive client base and ambitious growth plans. We deliver deep insights and domain-led digital transformation to high-growth and heavily regulated organisations. To our customers, we bring a partnership that provides the talent, technology and capability to enhance performance and operational efficiency. About the role As our AI Delivery Manager we require a professional with demonstrable experience of managing AI and Large Language Model projects coupled with the technical understanding needed to ensure success. You will lead data development projects from start to finish. You will coordinate cross-functional teams, manage risks, and keep each initiative on track and on budget. The TDM will own every phase of the project lifecycle, ensuring deliverables meet our clients and Acuity's standards of quality. Our projects sit at the cutting edge of AI, requiring a focus on detail and a readiness to adapt as the field advance. What you will do Plan & Deliver with Precision Translate business outcomes into clear product backlogs, sprint plans, and delivery roadmaps. Ensure requirements are well-defined, testable, and aligned with Agile ways of working. Make Work Visible & Drive Execution Own backlog management, sprint ceremonies, and delivery cadence. Track progress against scope, timelines, and KPIs; elevate blockers early and decisively. Manage Technical Data Pipelines Oversee data ingestion, transformation, and storage workflows across multiple systems. Use SQL, JSON, and Python-based queries to understand and validatedata flows. Maintain a live RAID log, anticipate delivery risks, and implement mitigation strategies. Ensure technical decisions are aligned with architectural standards and ML/AI best practice. Lead Cross-Functional Collaboration Champion shared ownership across engineering, data, product, and Client Success teams. Support clear, concise communication of delivery status to internal and external stakeholders. Own the Budget & Commercial Accountability Track project spend, resource utilisation, and financial forecasts. Proactively highlight variances and ensure delivery remains within approved limits. Communicate Using Data Build and present data-driven dashboards, forecasts, and delivery insights to diverse audiences. Skills & Experience Required Must-have 5+ years in technical project management or technical service delivery. Demonstrable experience delivering data labelling, annotation, or LLM/AI projects. Strong command of Agile Scrum frameworks and tooling (Jira, Confluence). Hands-on capability with SQL, JSON, Python and query-based data inspection. Experience working in startup, scale-up, or high-growth environments. Strong stakeholder management, communication, and technical translation skills. Highly desirable Degree in Computer Science, IT, or a related technical field. Proficiency with data visualisation tools (Tableau, Power BI, Looker). Understanding of system architecture and foundational AI/ML concepts. Proven ability to create delivery structures "from scratch" and operate in constrained or rapidly evolving conditions. MBA, consulting background, PMP/PMI-ACP certification. People are at the Heart of our Business. By investing in people, we achieve exceptional results for our clients and create new opportunities for our teams to thrive.
Role: Senior Marketing Manager(Campaign& PerformanceMarketing) ReportsInto:Director of Marketing & Culture Location: London,office-based Contract Type: Full Time, Permanent Who we are: Broadwick Live is dedicated to creating impact through electronic music and culture. Placing the audience and the experience at the heart, Broadwick Live develops,programmesand produces some of the most progressiveelectronicmusic shows worldwide. The team is behind iconicshows and seasons at a host of venues across London and beyondincludingDrumsheds,Printworks,Magazine,Brooklyn Storehouse,and more. Our team: The Broadwick Live Marketing team delivers industry-leading campaigns that shape how audiences engage with music, space, and culture. We sit at the intersection of creativity and commerce, working cross-functionally with internal teams and external partners to build narratives that drive ticket sales, engagement, shape culturalperception, and drive growth. We'rea passionate and dedicated team with strong values and vision for the future of events and culture spaces. Whatwearelooking for: We'relooking for a senior, audience-first, data-smart, electronic music-fluent growth marketer to lead how audiences discover,chooseand return to Broadwick Live experiences. Equal parts strategist and hands-on campaign lead, this person will own and evolve Broadwick Live's campaign marketing engine - driving commercial performance through paid media and CRM while developing a talented team of future experts.This person will contribute to building the systems, culture, and insights that will power Broadwick Live's next phase of growth. Whatyouwillberesponsible for: CampaignStrategy Act as senior strategic partner to the Director of Marketing & Culture, shaping how Broadwick Live plans, measures, implements, and scales campaign marketing. Act as campaign marketing expert and trusted senior partner to internal teams (music, social media & content, design, partnerships, finance, legal, and operations). Collaborate cross-functionally to ensure campaign execution aligns with Broadwick Live's wider business and brand vision. Set strategy and oversee delivery of high-performing campaigns that drive ROI and audience growth. Create seamless user journeys from first click to purchase or repeat return visit. Champion a data-driven agile approach, embedding measurement, testing and optimisation across all activity. Identify audience segments, fan communities, and growth areas for exploration. Team Leadership Team lead of a small, focussed team (one Marketing Manager and two Marketing Assistants), developing skills, confidence and accountability across all levels. Set and model high standards for attention to detail, critical thinking, and executional excellence. Foster a proactive, solutions-focused team culture. Work closely with Social Media & Content team to ensure campaign marketing and content marketing work in tandem to deliver joined up audience journeys and brand narrative. Paid Media Strategic oversight and day-to-day management of all paid channels including social, search, programmatic and OOH. Brief internal design and content teams on campaign creative purpose and goals. Ensure campaign budgets (over £1m+ annual budget) are forecasted, optimised and reported accurately. Manage relationships with external delivery partners to ensure campaigns are optimised across the full digital ecosystem. CRM Own and evolve CRM strategy to increase lifetime value, retention, and audience segmentation sophistication. Lead the design and deployment of optimised CRM automation and segmentation (experience with Braze highly preferable). Ensure CRM activity complements paid acquisition and nurtures long-term engagement. Collaborate with external paid social and ticketing partner teams to improve user journey and conversion rates. Performance & Insights Own delivery against key marketing KPIs including ROI, conversion rate, cost per purchase, and audience growth metrics. Track, analyse, and report on paid and CRM results. Translate data into insight and strategic recommendations that inform channel investment, campaign design, long-term marketing planning, and business growth decisions. What success looks like: Establishing frameworks and tactics that improve ROI and conversion rates. Delivering measurable uplift in CRM engagement. Providing regular, actionable insight that shapes longer-term business-wide strategy and decision making. Enabling personal and professional development of junior team members. Enabling senior leadership to move out of the day-to-day. Strengthening Broadwick Live's position as a benchmark for digital and performance marketing. Demonstrating measurable uplift in both audience acquisition and retention. Youwillneedto have: 7+ years' experience in digital campaign marketing within live events, music, culture or entertainment. Proven track record leading multi-channel campaigns that drive growth and revenue. Proven track record managing and developing teams. Expertise in paid social, CRM, and data-led decision-making. Strong commercial acumen and stakeholder management skills. Strong creative flair and cultural engagement expertise, knowing what resonates with who and where. The ability to assess campaign performance and pivot strategies accordingly. Excellent project management and coordination skills, comfortable working across multiple timelines and teams. Confidence in building and embedding processes. Deep familiarity with project management and campaign tools (Braze, Pallyy, Meta Ads Manager, Google Ads, Slack, Monday etc). Ability to thrive in fast-paced environments. Passion for electronic music and live experiences. Innate curiosity about culture and what makes audiences move.
Dec 13, 2025
Full time
Role: Senior Marketing Manager(Campaign& PerformanceMarketing) ReportsInto:Director of Marketing & Culture Location: London,office-based Contract Type: Full Time, Permanent Who we are: Broadwick Live is dedicated to creating impact through electronic music and culture. Placing the audience and the experience at the heart, Broadwick Live develops,programmesand produces some of the most progressiveelectronicmusic shows worldwide. The team is behind iconicshows and seasons at a host of venues across London and beyondincludingDrumsheds,Printworks,Magazine,Brooklyn Storehouse,and more. Our team: The Broadwick Live Marketing team delivers industry-leading campaigns that shape how audiences engage with music, space, and culture. We sit at the intersection of creativity and commerce, working cross-functionally with internal teams and external partners to build narratives that drive ticket sales, engagement, shape culturalperception, and drive growth. We'rea passionate and dedicated team with strong values and vision for the future of events and culture spaces. Whatwearelooking for: We'relooking for a senior, audience-first, data-smart, electronic music-fluent growth marketer to lead how audiences discover,chooseand return to Broadwick Live experiences. Equal parts strategist and hands-on campaign lead, this person will own and evolve Broadwick Live's campaign marketing engine - driving commercial performance through paid media and CRM while developing a talented team of future experts.This person will contribute to building the systems, culture, and insights that will power Broadwick Live's next phase of growth. Whatyouwillberesponsible for: CampaignStrategy Act as senior strategic partner to the Director of Marketing & Culture, shaping how Broadwick Live plans, measures, implements, and scales campaign marketing. Act as campaign marketing expert and trusted senior partner to internal teams (music, social media & content, design, partnerships, finance, legal, and operations). Collaborate cross-functionally to ensure campaign execution aligns with Broadwick Live's wider business and brand vision. Set strategy and oversee delivery of high-performing campaigns that drive ROI and audience growth. Create seamless user journeys from first click to purchase or repeat return visit. Champion a data-driven agile approach, embedding measurement, testing and optimisation across all activity. Identify audience segments, fan communities, and growth areas for exploration. Team Leadership Team lead of a small, focussed team (one Marketing Manager and two Marketing Assistants), developing skills, confidence and accountability across all levels. Set and model high standards for attention to detail, critical thinking, and executional excellence. Foster a proactive, solutions-focused team culture. Work closely with Social Media & Content team to ensure campaign marketing and content marketing work in tandem to deliver joined up audience journeys and brand narrative. Paid Media Strategic oversight and day-to-day management of all paid channels including social, search, programmatic and OOH. Brief internal design and content teams on campaign creative purpose and goals. Ensure campaign budgets (over £1m+ annual budget) are forecasted, optimised and reported accurately. Manage relationships with external delivery partners to ensure campaigns are optimised across the full digital ecosystem. CRM Own and evolve CRM strategy to increase lifetime value, retention, and audience segmentation sophistication. Lead the design and deployment of optimised CRM automation and segmentation (experience with Braze highly preferable). Ensure CRM activity complements paid acquisition and nurtures long-term engagement. Collaborate with external paid social and ticketing partner teams to improve user journey and conversion rates. Performance & Insights Own delivery against key marketing KPIs including ROI, conversion rate, cost per purchase, and audience growth metrics. Track, analyse, and report on paid and CRM results. Translate data into insight and strategic recommendations that inform channel investment, campaign design, long-term marketing planning, and business growth decisions. What success looks like: Establishing frameworks and tactics that improve ROI and conversion rates. Delivering measurable uplift in CRM engagement. Providing regular, actionable insight that shapes longer-term business-wide strategy and decision making. Enabling personal and professional development of junior team members. Enabling senior leadership to move out of the day-to-day. Strengthening Broadwick Live's position as a benchmark for digital and performance marketing. Demonstrating measurable uplift in both audience acquisition and retention. Youwillneedto have: 7+ years' experience in digital campaign marketing within live events, music, culture or entertainment. Proven track record leading multi-channel campaigns that drive growth and revenue. Proven track record managing and developing teams. Expertise in paid social, CRM, and data-led decision-making. Strong commercial acumen and stakeholder management skills. Strong creative flair and cultural engagement expertise, knowing what resonates with who and where. The ability to assess campaign performance and pivot strategies accordingly. Excellent project management and coordination skills, comfortable working across multiple timelines and teams. Confidence in building and embedding processes. Deep familiarity with project management and campaign tools (Braze, Pallyy, Meta Ads Manager, Google Ads, Slack, Monday etc). Ability to thrive in fast-paced environments. Passion for electronic music and live experiences. Innate curiosity about culture and what makes audiences move.
About us At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role As we expand our partnerships and market footprint, we are seeking a Business Development Director for Nationally Significant Infrastructure Projects (NSIPs) to lead our engagement with major infrastructure developers, consultants, and other key stakeholders in the sector. This is a senior strategic role for an individual who will drive Environment Bank's growth within the NSIPs and major infrastructure sector, positioning the organisation as a trusted partner from the earliest stages of design and consenting. Key Responsibilities Lead the development and execution of a business development strategy specific to NSIPs, aligning with upcoming BNG legislation and the wider environmental markets. Build and nurture relationships with key influencers across infrastructure consultancies, planning and EIA practices, and land and environmental advisory firms. Shape Environment Bank's product and service offering to best support the evolving needs of NSIPs stakeholders. Collaborate with our Wider Sales, Technical, Operational and Senior Leadership teams to secure and deliver high-value national projects. Represent Environment Bank externally as a credible voice within panels, industry boards, and stakeholder groups. This is a unique opportunity to join Environment Bank at a pivotal point in our growth and influence how nationally significant projects integrate nature recovery. Who You Are You are a senior business development leader with a strong technical grounding in planning, EIA, infrastructure delivery, or environmental consulting. You thrive in complex stakeholder environments and know how to convert relationships into meaningful partnerships that deliver commercial and environmental outcomes. You are known for your integrity, credibility, and collaborative style. Your Mindset Curious - You seek to understand context, constraints, and opportunity. Accountable - You take ownership of outcomes. Ambitious - You want to shape an emerging market and deliver real impact. Authentic - You build trust through transparency and integrity. Collaborative - You put team and mission before ego. Success in This Role Looks Like Environment Bank recognised as a partner of choice for NSIPs delivery. Significant pipeline growth within the NSIPs sector. Strong collaboration between BD, Partnerships, and Technical teams. Active presence in relevant industry networks, boards, and forums. EDI & Belonging At the heart of Environment Bank are the people, who make it all possible. We employ individuals, who share the same passion to live our Environment Bank mission and values. At Environment Bank we believe that fostering a diverse, equitable, and inclusive workplace makes us more innovative, dynamic, and competitive. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to creating an environment where everyone is valued and respected, free from discrimination based on race, religion, sexual orientation, age, marital status, disability, gender identity or expression, or any other legally protected status. Essential Proven record of business development or strategic growth at enterprise or consultancy level, ideally within infrastructure, planning, EIA, land, or environmental services. Deep understanding of the NSIPs process and stakeholder landscape - including exposure to development finance, statutory engagement, and consenting frameworks. Strong communication and presentation skills - confident with senior decision-makers, panels, and external audiences. Organised, self-sufficient, and commercially astute with the ability to manage complex deal cycles. Desirable Experience in organisations supporting major infrastructure delivery and land-environment interfaces - such as infrastructure consultancies, multidisciplinary planning practices, or specialist land and environment advisors. Established personal brand and external presence (e.g., panels, working groups, industry events). Knowledge of BNG markets, natural capital, or environmental finance. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leave after probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
Dec 13, 2025
Full time
About us At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role As we expand our partnerships and market footprint, we are seeking a Business Development Director for Nationally Significant Infrastructure Projects (NSIPs) to lead our engagement with major infrastructure developers, consultants, and other key stakeholders in the sector. This is a senior strategic role for an individual who will drive Environment Bank's growth within the NSIPs and major infrastructure sector, positioning the organisation as a trusted partner from the earliest stages of design and consenting. Key Responsibilities Lead the development and execution of a business development strategy specific to NSIPs, aligning with upcoming BNG legislation and the wider environmental markets. Build and nurture relationships with key influencers across infrastructure consultancies, planning and EIA practices, and land and environmental advisory firms. Shape Environment Bank's product and service offering to best support the evolving needs of NSIPs stakeholders. Collaborate with our Wider Sales, Technical, Operational and Senior Leadership teams to secure and deliver high-value national projects. Represent Environment Bank externally as a credible voice within panels, industry boards, and stakeholder groups. This is a unique opportunity to join Environment Bank at a pivotal point in our growth and influence how nationally significant projects integrate nature recovery. Who You Are You are a senior business development leader with a strong technical grounding in planning, EIA, infrastructure delivery, or environmental consulting. You thrive in complex stakeholder environments and know how to convert relationships into meaningful partnerships that deliver commercial and environmental outcomes. You are known for your integrity, credibility, and collaborative style. Your Mindset Curious - You seek to understand context, constraints, and opportunity. Accountable - You take ownership of outcomes. Ambitious - You want to shape an emerging market and deliver real impact. Authentic - You build trust through transparency and integrity. Collaborative - You put team and mission before ego. Success in This Role Looks Like Environment Bank recognised as a partner of choice for NSIPs delivery. Significant pipeline growth within the NSIPs sector. Strong collaboration between BD, Partnerships, and Technical teams. Active presence in relevant industry networks, boards, and forums. EDI & Belonging At the heart of Environment Bank are the people, who make it all possible. We employ individuals, who share the same passion to live our Environment Bank mission and values. At Environment Bank we believe that fostering a diverse, equitable, and inclusive workplace makes us more innovative, dynamic, and competitive. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to creating an environment where everyone is valued and respected, free from discrimination based on race, religion, sexual orientation, age, marital status, disability, gender identity or expression, or any other legally protected status. Essential Proven record of business development or strategic growth at enterprise or consultancy level, ideally within infrastructure, planning, EIA, land, or environmental services. Deep understanding of the NSIPs process and stakeholder landscape - including exposure to development finance, statutory engagement, and consenting frameworks. Strong communication and presentation skills - confident with senior decision-makers, panels, and external audiences. Organised, self-sufficient, and commercially astute with the ability to manage complex deal cycles. Desirable Experience in organisations supporting major infrastructure delivery and land-environment interfaces - such as infrastructure consultancies, multidisciplinary planning practices, or specialist land and environment advisors. Established personal brand and external presence (e.g., panels, working groups, industry events). Knowledge of BNG markets, natural capital, or environmental finance. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leave after probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
Full job description If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards. We are currently recruiting for a Global Account Manager within Global Payments Solutions Europe. This role is based in Edinburgh, occasional domestic and international travel. The purpose of this role is to ensure clients receive a superior GPS client experience consistent across their global GPS footprint. The Global Account Manager (GAM) will act as the client's focal point of contact for service needs; leading a global/regional "squad" of service professionals to ensure their client's needs are met in all countries. The GAM will be accountable for the client's satisfaction with the GPS products and services; providing a positive and professional client experience. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through periodic Client Service Reviews, oversight of client initiatives and projects, and proactively managing the GPS client relationship on a day to day basis. In this role you will: Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client's RHQ/GHQ Treasury and Finance organisation. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients. Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.) Provide a point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements. Take ownership to resolve cash management related client service issues and challenges as the final escalation point, working and collaborating with Implementation, Sales, RMs and Technology. Proactively review global client activity and existing solutions with GPS in order to identify any opportunities to improve the client's experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships and increase wallet share by recommende new products & solutions that will benefit the client's business operations. Maintain regular dialogue with in-country client service teams to foster teamwork and cooperation. Provide guidance to in-country service staff on service-related issues, managing escalations from client's regional office (RHQ/GHQ). Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders. To be successful in this role you should meet the following requirements: Previous banking experience working with Institutional clients (FIs/Corporates/NFBI) in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions Proven ability in identifying anclearing services, products, and techniques.d meeting customer needs through matching a broad range of products and services. Proven ability to deliver creative and flexible customer solutions. Must thrive in a complex matrix environment with several stakeholders with differing goals/expectations. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Dec 13, 2025
Full time
Full job description If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards. We are currently recruiting for a Global Account Manager within Global Payments Solutions Europe. This role is based in Edinburgh, occasional domestic and international travel. The purpose of this role is to ensure clients receive a superior GPS client experience consistent across their global GPS footprint. The Global Account Manager (GAM) will act as the client's focal point of contact for service needs; leading a global/regional "squad" of service professionals to ensure their client's needs are met in all countries. The GAM will be accountable for the client's satisfaction with the GPS products and services; providing a positive and professional client experience. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through periodic Client Service Reviews, oversight of client initiatives and projects, and proactively managing the GPS client relationship on a day to day basis. In this role you will: Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client's RHQ/GHQ Treasury and Finance organisation. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients. Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.) Provide a point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements. Take ownership to resolve cash management related client service issues and challenges as the final escalation point, working and collaborating with Implementation, Sales, RMs and Technology. Proactively review global client activity and existing solutions with GPS in order to identify any opportunities to improve the client's experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships and increase wallet share by recommende new products & solutions that will benefit the client's business operations. Maintain regular dialogue with in-country client service teams to foster teamwork and cooperation. Provide guidance to in-country service staff on service-related issues, managing escalations from client's regional office (RHQ/GHQ). Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders. To be successful in this role you should meet the following requirements: Previous banking experience working with Institutional clients (FIs/Corporates/NFBI) in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions Proven ability in identifying anclearing services, products, and techniques.d meeting customer needs through matching a broad range of products and services. Proven ability to deliver creative and flexible customer solutions. Must thrive in a complex matrix environment with several stakeholders with differing goals/expectations. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Job Description About the Role You will act as the design authority and functional owner for the Order to Cash workstream, ensuring alignment between business requirements, SAP best practices, and integration with upstream and downstream processes. The role demands a strong balance of functional expertise, programme leadership, and assurance discipline - enabling a risk-free transition from legacy systems to S/4HANA. You will collaborate closely with leads from Finance, Tax, Revenue Accounting (RAR), Procurement, and Project Systems, ensuring that end-to-end commercial, tax, and financial postings are fully reconciled and compliant. Key Responsibilities Lead the end-to-end design and implementation of SAP S/4HANA Order to Cash processes, covering quotation, order management, delivery, billing, and revenue posting. Define OTC process blueprint and integration points with Finance (FICO), Tax, Revenue Accounting (RAR), and Logistics Execution (LE). Oversee configuration of Sales & Distribution (SD), including pricing procedures, billing plans, credit management, and returns processing. Govern and review all WRICEF developments impacting OTC, including forms, reports, interfaces, conversions, enhancements, and workflows. Ensure tax determination, invoicing, and billing comply with audit and regulatory standards (VAT, GST, e Invoicing). Direct data migration for customer master, open sales orders, deliveries, and billing documents. Define and execute test strategy across SIT, UAT, and cutover simulations; ensure audit evidence for revenue assurance. Support integration testing with FSCM, RAR, Project Systems, and external systems (CRM, portals, payment gateways). Collaborate with project leadership to manage scope, risk, and timeline across multi-release deployments. Mentor functional consultants and coordinate with offshore delivery teams for consistency and knowledge transfer. Experience & Skills Required Extensive experience in SAP S/4HANA Order to Cash delivery, ideally within multi entity, regulated, or Defence grade environments. Deep functional knowledge of Sales & Distribution (SD), Billing, Pricing, Credit Management, and Revenue Integration. Familiarity with Revenue Accounting (RAR), Tax integration (Vertex / Sovos), and Group Reporting. Experience in managing complex integration landscapes, including EDI, CRM, and 3rd party platforms. Proven ability to run design authority sessions and enforce fit to standard decisions under programme governance. Sound understanding of compliance, audit traceability, and data migration validation. Exposure to Activate methodology, agile delivery, and multi release deployment governance. Platforms & Technologies SAP S/4HANA Sales & Distribution (SD) SAP Revenue Accounting & Reporting (RAR) SAP Financial Supply Chain Management (FSCM) SAP Tax Integration (Vertex, Sovos, Avalara) SAP Group Reporting (Financial Consolidation) SAP Business Technology Platform (BTP) and CPI for integration Tools & Frameworks SAP Solution Manager / ChaRM for change and transport control Tricentis qTest / Tosca for test automation and defect management Jira / Confluence / MS Project for agile delivery Signavio for process modelling and fit gap tracking SAP Activate Methodology Qualifications Bachelor's degree in Finance, Engineering, or Information Systems. SAP Certified Application Associate - S/4HANA Sales or Finance desirable. Professional certification in project or service delivery (PMP / PRINCE2 / AgilePM) advantageous. Stakeholder & Soft Skills Strong stakeholder engagement with Finance, Sales, Commercial, and Tax leaders. Excellent communication and facilitation skills - able to bridge business, technical, and compliance teams. Analytical and methodical approach to risk management and assurance. Ability to mentor cross functional teams and maintain delivery alignment across global streams. Operates effectively in high assurance, multi vendor delivery models. Why DXC Technology? At DXC, you'll join a team that values innovation, collaboration, and impact. We work with major global clients to solve complex challenges and build digital solutions that power transformation. You'll have the opportunity to grow your SAP expertise, share your ideas, and be part of a culture that celebrates continuous learning. You will also benefit from our Flexible Benefits Package including flexible options for private medical insurance, dental, travel cover, and more. You will also have access to exclusive discounts on restaurants and everyday purchases. If you're ready to work on high impact projects, grow your SAP expertise, and be part of a team that values innovation and collaboration - we'd love to hear from you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Dec 13, 2025
Full time
Job Description About the Role You will act as the design authority and functional owner for the Order to Cash workstream, ensuring alignment between business requirements, SAP best practices, and integration with upstream and downstream processes. The role demands a strong balance of functional expertise, programme leadership, and assurance discipline - enabling a risk-free transition from legacy systems to S/4HANA. You will collaborate closely with leads from Finance, Tax, Revenue Accounting (RAR), Procurement, and Project Systems, ensuring that end-to-end commercial, tax, and financial postings are fully reconciled and compliant. Key Responsibilities Lead the end-to-end design and implementation of SAP S/4HANA Order to Cash processes, covering quotation, order management, delivery, billing, and revenue posting. Define OTC process blueprint and integration points with Finance (FICO), Tax, Revenue Accounting (RAR), and Logistics Execution (LE). Oversee configuration of Sales & Distribution (SD), including pricing procedures, billing plans, credit management, and returns processing. Govern and review all WRICEF developments impacting OTC, including forms, reports, interfaces, conversions, enhancements, and workflows. Ensure tax determination, invoicing, and billing comply with audit and regulatory standards (VAT, GST, e Invoicing). Direct data migration for customer master, open sales orders, deliveries, and billing documents. Define and execute test strategy across SIT, UAT, and cutover simulations; ensure audit evidence for revenue assurance. Support integration testing with FSCM, RAR, Project Systems, and external systems (CRM, portals, payment gateways). Collaborate with project leadership to manage scope, risk, and timeline across multi-release deployments. Mentor functional consultants and coordinate with offshore delivery teams for consistency and knowledge transfer. Experience & Skills Required Extensive experience in SAP S/4HANA Order to Cash delivery, ideally within multi entity, regulated, or Defence grade environments. Deep functional knowledge of Sales & Distribution (SD), Billing, Pricing, Credit Management, and Revenue Integration. Familiarity with Revenue Accounting (RAR), Tax integration (Vertex / Sovos), and Group Reporting. Experience in managing complex integration landscapes, including EDI, CRM, and 3rd party platforms. Proven ability to run design authority sessions and enforce fit to standard decisions under programme governance. Sound understanding of compliance, audit traceability, and data migration validation. Exposure to Activate methodology, agile delivery, and multi release deployment governance. Platforms & Technologies SAP S/4HANA Sales & Distribution (SD) SAP Revenue Accounting & Reporting (RAR) SAP Financial Supply Chain Management (FSCM) SAP Tax Integration (Vertex, Sovos, Avalara) SAP Group Reporting (Financial Consolidation) SAP Business Technology Platform (BTP) and CPI for integration Tools & Frameworks SAP Solution Manager / ChaRM for change and transport control Tricentis qTest / Tosca for test automation and defect management Jira / Confluence / MS Project for agile delivery Signavio for process modelling and fit gap tracking SAP Activate Methodology Qualifications Bachelor's degree in Finance, Engineering, or Information Systems. SAP Certified Application Associate - S/4HANA Sales or Finance desirable. Professional certification in project or service delivery (PMP / PRINCE2 / AgilePM) advantageous. Stakeholder & Soft Skills Strong stakeholder engagement with Finance, Sales, Commercial, and Tax leaders. Excellent communication and facilitation skills - able to bridge business, technical, and compliance teams. Analytical and methodical approach to risk management and assurance. Ability to mentor cross functional teams and maintain delivery alignment across global streams. Operates effectively in high assurance, multi vendor delivery models. Why DXC Technology? At DXC, you'll join a team that values innovation, collaboration, and impact. We work with major global clients to solve complex challenges and build digital solutions that power transformation. You'll have the opportunity to grow your SAP expertise, share your ideas, and be part of a culture that celebrates continuous learning. You will also benefit from our Flexible Benefits Package including flexible options for private medical insurance, dental, travel cover, and more. You will also have access to exclusive discounts on restaurants and everyday purchases. If you're ready to work on high impact projects, grow your SAP expertise, and be part of a team that values innovation and collaboration - we'd love to hear from you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
