17 jobs found

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers' needs. Responsibilities Build and foster executive level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5 10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring. Ability to travel to client sites as necessary. Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. What we offer Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. PagerDuty is Great Place to Work certified , a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E Verify employment verification program.

Do you want to be part of our Digital Delivery team? Can you support internal and external stakeholders? Are you experienced in multiple software platforms (including Revit, Tekla and/or Bentley OpenBuildings Designer)? Then, enhance your career by turning challenges into sustainable solutions. Create Solutions that will enable a better tomorrow Toenhance our Digital Delivery team, we are looking for aPrincipal BIM Leadto join us. Working in any of our UK offices,you'll be providing advice and support to internal and external supply chain/stakeholders and enforce consistent and compliant use of Digital Tools to align with or inform the production of Exchange Information Requirements and BIM Execution Plans. Developing, Updating or maintaining software interfaces between project, client and 3rd party systems. Your key responsibilities will be: Driving the production and delivery high-quality 3D models and 2D drawings in accordance with COWI's standards and any project-specific standards agreed with our clients. Supporting the delivery of/developing detailed multi-disciplinary models, knowledge of Asset Tagging required, as well as the development of families/component libraries. Implementing/running the coordination of multidisciplinary teams by ensuring models are fully integrated. Assisting discipline leads by providing technical support and expertise throughout project lifecycles. Implementing/running automated scripts and tools to enhance workflows and improve project efficiency. Assisting and advising on and ensuring projects are set-up effectively with respect to software, tools, and processes. Taking an engaged approach in training and developing colleagues across the business and junior members of the Digital Delivery Discipline Team, ensuring their advancement and skill-building on various projects, as well as acting as a Key Specialist and perform a lead role across Teams and Projects. Providing key specialist support to the Discipline Management Team in the development of internal Processes. Maintaining a positive and enthusiastic attitude towards checking and a business-mindset towards quality. On top of that, you'll have: Previous experience of supporting projects within the digital production, compliance and handover stages. Experience in coordinating with multidisciplinary teams and integrating designs. Knowledge of programming languages and visual programming: Python, C#, Dynamo, Grasshopper etc. Implementation and oversight of the above in projects. Experience with implementing/overseeing the use of interfacing software for clash avoidance, clash detection and coordination activities. Experience of working with Common Data Environments (CDE) specifically ProjectWise and Autodesk Construction Cloud (ACC). Extensive experience and comprehensive understanding of working with and the application of multiple software platforms (including Revit, Tekla and/or Bentley OpenBuildings Designer) on UK infrastructure projects, especially in in a multi-disciplinary environment. An HNC or higher education in Civil Engineering or a related field and Professionally Qualified to EngTech (MICE or TMIET). Enhanced communication skills and the ability to work collaboratively with engineers, discipline leads, and project managers. Demonstrable experience of working with the Information Management Initiative IMI (formerly the UK BIM Framework - delivering Projects using the framework provided by ISO19650) and working in UK BIM Project Delivery Roles. Thought leader, with a drive and vision to support COWI UK on its digital delivery journey resulting in consistent and efficient project outcomes that meet client needs. A place to work and so much more At COWI, we work together with our customers to shape a sustainable and liveable world. We do it by applying our knowledge and curiosity - and sometimes even our courage - to create the solutions the world needs today to enable a better tomorrow. We aspire to have 100% of our revenue come from activities that move our customers towards sustainability. We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home. With offices primarily located in Scandinavia, the UK, Ireland, North America, and India, we are currently 7,500 people who bring their expertise in engineering, architecture, energy, and environment into play. What we also offer: To us, a fair reward is more than a competitive salary. We want to take care of our people professionally and personally as well. 28 days' holiday plus all UK bank and public holidays Formalised development plans and yearly promotion opportunities Private health care, for you and your immediate dependents Flexible and hybrid working conditions Annual subscription fees paid for your membership of two Professional Institutions Group personal pension scheme - salary exchange Life assurance Got more questions? If you have any unanswered questions about the role or what we have to offer, please reach out to Ciaran Gilfedder at . Get to know us even better at our website where you can learn more about our projects, our strategy, what we want to achieve and what life is like at COWI. Equal opportunity employer COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to ethnicity, colour, religion, gender, national origin, age or disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Job ID: 196994 Required Travel : Minimal Managerial - Yes Location: :United Kingdom- London (Amdocs Site) Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. In one sentence A successful candidate for this role has both presales and practitioner experience and is comfortable communicating at all levels in the organization. Experience with cloud data solutions and a passion for emerging technologies is highly desirable. What will your job look like? You will be involved in the end-to-end sales cycle as a technical expert, key activities in the role include: Leading technical discovery sessions with technical and executive stakeholders. Building proof of concept environments and delivering demonstrations. Developing Architectural solutions and associated design documentation. Creating and suitably sizing work packages both for the Cloud Studio and the broader Studio offerings Contributing to sales materials and blogs Supporting the sales organization with technical skills and capabilities. Working closely with delivery leads to ensure smooth transition from presales to delivery Helping to build & introduce clients to automated delivery methodologies including Infrastructure As Code and CI/CD pipelines leveraging Agentic AI Partnering with Hyperscale partners, and internal account teams to develop end to end solutions to address the client needs. All you need is Must-Haves 10+ years of relevant professional experience Excellent command of English (spoken and written) Excellent communication skills Experience in presales for cloud or cloud-related professional services with experience solutioning complex service opportunities preferred. Experience working with a cloud service provider (AWS, Azure, or GCP), preference for cloud data skills. Experience in large-scale, secure, and high-availability solutions with multi-AZ Cloud Architecture. Significant experience with cloud modernization and migration solutioning: Discovery, Assessment, Roadmap, SOW Creation, Migration Planning, BAU Operationalization, and Optimization. Significant experience in architectural design - enterprise architecture, infrastructure architecture, and application modernization. An understanding of security principles and other associated controls and features in CSPs. Experience in working in, and with, Agile delivery teams. Professional and/or Specialty-level AWS/Azure/GCP certifications. Good-to-Have Experience with security architecture, connectivity, account structure, or tenant design. Experience working with a wide range of tools for automation, configuration management, deployment templating, and containerization. Technical writing, experience in preparing and presenting technical material (SOWs, BOM, RFIs, etc.) to a variety of audiences. Experience in either Telco or Financial Services customers. Why you will love this job: Exceptional career opportunities and pathways for our employees and exposure to enterprise customers in the Telecommunication arena Form strong relationships with the leading Hyperscalers People first organisation Competitive Salary and Annual Incentive Plan Unlimited Paid Annual Leave Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce