196 jobs found

Senior Land Officer Epsom, Aldershot, Portsmouth £55.5k - £66.7k per annum (dependent on skills and qualifications) Full-time Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5550 The overall purpose of this role will be to provide support to the Business as a whole and the Legal Property team in ensuring that the Company has the appropriate property consents and agreements in place to protect and reduce risk to the group profile and its infrastructure/assets. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Providing prompt, effective and commercial guidance on land matters Engage with stakeholders at all levels, including landowners, Land Agents, Solicitors, and Heads Of within the SGN Group, to prepare, negotiate, and secure contracts for laying gas apparatus. This includes purchasing and leasing land, obtaining consents, and agreeing on financial considerations, while managing project budgets and timescales. Also, oversee rent payments for SGN sites and negotiate rent reviews. Advise the business and secure all required statutory and planning consents. Agree access routes with the Business and landowners, and negotiate compensation payments for losses due to work carried out by the Group. Ensure landowners, occupiers, and Agents have a positive impression of SGN for smooth future negotiations. Document agreements with legally binding contracts and ensure obligations from negotiations are fulfilled. Instruct, oversee, and manage external Land Agents. Working with key stakeholders to challenge, advise and guide projects at all stages to the ensure sites are ready to be commissioned on time to meet SGN's obligations Confidently negotiating heads of terms and consents for the re-siting, installation and/or replacement of gas infrastructure on both private and public land by way of licences, easements, leases and transfers Coaching and mentoring the England-based land officers for continued excellence, improvement of efficiency and sustainability in land matters Assisting with the maintenance and updating of key land policy documents alongside the Land Policy Manager to ensure efficiencies and commonality of purpose What you will need We're looking for a variety of skills and qualities that make you a great fit. If you don't meet every requirement, don't worry-we offer tailored learning and development to help you succeed. Practical knowledge of agriculture land valuation practice and principles or experience in a similar role is preferred. Experience within the Utilities industry is beneficial but not essential. Full UK Driving Licence and willingness to travel throughout South east England as required, for inspections and / or site meetings and travel to London office for meetings as and when required. Ability to manage unsupervised a varied workload to demanding timetables. Strong communication skills to ensure effective passage of instructions and advice both written and orally and an ability to build rapport with a variety of people from different backgrounds. A high attention to detail. Comfortable with Lone Working as well as being a team player. Proven experience in negotiating and securing rights for all sizes of infrastructure projects Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a Senior Compliance Office to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes). Please note; this is a 9-month fixed term contract from April - December Key Responsibilities Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank's first line of defence (1LoD) / business teams. Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,). Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank's Enterprise-Wide. Support with the Compliance Team's monthly reporting pack(s). Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers. Oversee the submission of SMF applications to the Regulators and ensure the Bank's Management Responsibilities Map remains up to date and accurate. Requirements Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc. Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. Detailed knowledge and experience of identifying key Conduct and Compliance risks. Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. Be resilient and not shy away from having difficult conversations. Willingness to share knowledge with the team and collaborate across all product lines with all members of the team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that revolves around building, creating, and disrupting to keep us on the cutting edge of the industry. Innovation and collaboration will be at the core of everything you do. We operate a flat working structure to empower you to make decisions regardless of what your primary responsibilities may be. Help is never far away either and you will find support in your team and from across the business - we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: from contributing code to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the role Starling is growing our first line Information Technology Risk Management Team (ITRM) and is looking for a technical regulatory compliance manager who is passionate about making a difference in the development of the risk, control and compliance space, and has a drive to facilitate the implementation of compliant technology led solutions to our Banking services. As a member of our first line ITRM team, you will be responsible for ensuring Information Technology complies with the relevant industry rules and regulations, ensuring our regulatory obligations are met, and avoiding any issues which may impact the business adversely. This role will require collaborative working with all stakeholders including second and third line to ensure compliance, operational efficiency and continuous improvement. Reporting to the Chief IT Control Officer via the Technical Resilience Director, you will have the responsibility for the protection of Information Technology's reputation and integrity through the coordination of first line compliance activities and the preparation for regulatory attestations and accreditations. This will enable Information Technology to contribute to the delivery of the Bank's integrity and reputation through demonstrable compliance delivery. What you'll get to do: Monitoring and the provision of evidence to support compliance with laws, regulations and internal policies Supporting the SMF24 and others with responsibilities under SMCR to enable the delivery of regulatory expectations; ensuring timely and accurate submission of attestations Support the evolving regulatory compliance work associated with operational resilience and in Technology's Business Continuity and Disaster Recovery planning, including the assurance of compliance across the technology supply chain Interpreting and communicating regulatory changes, ensuring that all findings are recorded and followed up with appropriate stakeholders / teams The investigation of any irregularities, breaches and non-compliance issues Championing compliance best practice and contributing to robust and effective compliance controls within the organisation The performance of risk assessments, technology led thematic reviews and internal compliance audits to understand compliance risk level, significance and scope IT policy development: advisory and assurance across the compliance elements / implications within the IT governance documentation suite Helping the business function to identify solutions to compliance issues The implementation of preventative and/or corrective measures to mitigate compliance risk Creation of a function-wide compliance culture through the education about regulation and industry best practices, with insight into the impact of non-compliance on the organisation The review of technical change to assure compliance with regulatory / scheme requirements Ensuring that the correct internal policies and procedures are in place to achieve compliance with external regulations. Assisting in the gathering of internal information in response to regulatory requests Managing voluntary best practice relating to professional standards Collaborating with other departments / functions / lines of defense to create a culture of compliance Compliance monitoring including the development and tracking of compliance metrics and ensuring adherence to internal controls Investigating compliance violations or irregularities Reporting on current compliance risks and compliance performance across Information Technology Highlighting / escalating areas of concern to the Information Technology departmental and team leads, risk owners and Chief IT Control Officer as required. Keeping up to date with the evolving regulatory environment. Requirements Have a comprehensive understanding and working knowledge of the UK's regulatory environment and sourcebooks Be able to advise and make recommendations to the business on regulatory compliance matters identify opportunities for and where appropriate recommend business process improvements to ensure compliance Have a pragmatic approach and be able to work collaboratively within the compliance spaces across a technology driven environment Have an understanding of compliance risks across technology, information security and regulatory environments Have an understanding of the principles of IT Risk Management Have knowledge of ISO accreditations against which to monitor compliance Have knowledge of industry standards such as COBIT, NIST, SOC I and SOC II, and PCI-DSS against which to monitor compliance Have previous knowledge of CASS, BACS, SCV, Pay UK and Swift CSP against which to monitor compliance Be proficient in working with external auditors Share knowledge and provide guidance on internal bank first line or similar related processes. Take responsibility and do the right thing for customers, colleagues and partners. Experience across one or more of these areas is useful but it is not expected that you will have worked in all of these. The following skills and experience are desirable: Experience working within financial services, specifically within technology risk management. Experience working with key stakeholders, developing working relationships and providing insightful management reporting / information. Good attention to detail as you are likely to be examining laws and regulations and checking compliance Working knowledge of SMCR requirements Ability to influence across multiple stakeholders information to technical and non-technical audiences Flexibility in your approach to meeting goals as part of the wider team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status . click apply for full job details

Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Manchester, Cardiff, Southampton in the UK and internationally Dublin, Sydney, Dubai, Toronto and New York. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our UK offices to enable in-person collaboration and interaction with your team. About the Role This role will shape our Security objectives, practices and associated policies and processes within Engine as well as lead the continuous improvement of our Information Security capabilities whilst managing a growing Information Security Team. The successful candidate will act as the liaison between Engine and Starling Bank's Information Security teams whilst also ensuring that they are the point of contact for all Information security related questions raised by Engine clients and our auditors. We're looking for a curious, versatile, adaptable and experienced information security or cyber specialist with executive presence and strong leadership skills who enjoys the challenge of a varied and collaborative role. You'll enjoy problem solving, working with a wide variety of stakeholders, and enabling us to be creative in continuing to provide innovative products and services to support our clients, and stay at the forefront of all things Information Security. What you'll get to do: Manage and maintain the Information Security Policy and Information Security Management System to ensure (i) it meets the needs of Engine, its clients, employees and other stakeholders and (ii) compliance with the relevant industry standards, regulatory and certification requirements such as ISO 27001. Oversee Engine's Information Security governance documents (processes, standards and procedures) and optimise reporting of identified threats and vulnerabilities. Oversee the process for obtaining and maintaining compliance certifications and accreditations including but not limited to ISO 27001, SOC 1, SOC 2 and PCI DSS/3DS through engagement with internal teams and our external auditors. Maintain the Information Security Risk Register; identifying, assessing and mitigating information security risks (including security risks related to third-parties and partners) and ensuring coherence with Engine's Risk Management framework. Act as a point of contact for all Information Security related client queries and issues; providing expert opinion and communication during initial client conversations, RFPs, RFIs, delivery and throughout the client lifecycle. Act as an Information Security point of contact for Business Continuity Planning and Disaster Recovery; this includes responsibility for initiation and execution of cyber business impact analysis. Advise the wider organisation on compliance and governance requirements. Oversee Incident Response related to Information Security and ensure coherence and collaboration with the broader Technology response capability. Liaise with external bodies and organisations to keep abreast of the threat landscape, emerging trends, technologies and legislation that have an impact on Information Security. Assist as necessary to investigate security breaches and pursue associated disciplinary and legal matters. Lead and manage a team of subject matter experts to ensure Information Security is managed effectively throughout the IT service delivery lifecycle, addressing client needs. Promote security awareness by collaborating with the relevant teams to provide training and awareness to the wider Engine organisation. Requirements deep understanding and knowledge of cyber security principles, security standards and regulatory compliance and its application in a wide variety of organisations with a strong risk culture. experience in a business facing security role, ideally in an Information Security Director, BISO, CISO or similar capacity strong business acumen and commercial awareness with previous experience in a senior client-facing role or similar. be a self starter / self motivated with the ability to lead, inspire and drive change through an organisation. have the ability to be pragmatic while balancing the needs of Engine against security. ability to work with a variety of stakeholders across all levels and can adapt communication style to different stakeholders. have an ability to think and plan strategically and systematically while recognising the need to deliver to the business requirements. have previous experience working in a complex IT organisation encompassing service delivery, application development and IT infrastructure. an understanding of best practice within Information Security and risk management including standards such as ISO 27001, NIST, Cyber Essentials and COBIT. an understanding of legislation and regulations that impact information Security. E.g. Data Protection Act and GDPR, Freedom of Information Act, PCI DSS. Have previous experience in leading, developing and motivating a team of subject matter experts. An understanding of current and emerging threats and countermeasures and the organisational challenges to addressing these threats. A good practical knowledge of security technologies and wider business solutions including Identity and access management, SIEM, remote working and cloud technologies. Experience of working in a banking or financial services environment would be beneficial. ISC2 CISSP or ISACA CISM, ISACA CRISC, CISA or Open FAIR qualifications would be beneficial. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with Engine's deputy CTO (45 minutes) A secondary, deeper interview, with Engine CTO and Starling Group CISO (75-90 minutes) Final interview with Engine's CEO and Chief of Staff (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status . click apply for full job details

Description Our local government clients in North Yorkshire seek a Complaints Support Officer to be responsible for receiving complaints, compliments, MP enquiries, and other enquiries. Assess each case to ascertain appropriate action and who is to be involved, referring more complex cases to the Senior Officers. Advise senior staff at an early stage of any potentially serious, sensitive or controversial matters arising. Maintain an active caseload of complaints and enquiries, including liaison (staff, customers, elected members, etc.); investigation; research; referral, where appropriate; and response. Responsibilities Monitor the progression of cases, ensuring timescales and quality standards are met. Provide advice and guidance on complaints and other representations to service users, members of the public, staff, partner agencies, and others. Provide statistical information in appropriate formats, including monthly MP enquiry performance reports and performance reports to the Management Board, as well as any ad hoc requests from officers. Support the Senior Officers to produce performance reports to identify service improvements and lessons learned. Handle or refer Freedom of Information and Subject Access requests as appropriate, following relevant legislation and procedures. Act as a key link between all services for complaint handling. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Good literacy and numeracy skills to NVQ level 3 or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Dealing with sensitive and confidential information Principles of customer-focused service Theories and principles of administrative policies and processes Dealing with vulnerable, distressed or aggressive customers Use of a variety of ICT applications Significant experience in an office environment Significant experience in a challenging environment Identifying causes of problems and appropriate solutions Ability to assimilate new initiatives, technology and software and interpret information. Effective influencing and negotiating skills. Excellent communication (written and verbal) and interpersonal skills. The ability to converse with ease with customers and provide accurate spoken English advice is essential for the post. Active listening skills Commitment to the need to deliver quality services. Ability to organise, store and retrieve information accurately, efficiently and effectively. Ability to use a keyboard with speed and accuracy. Ability to work on one's own initiative. Ability to work to deadlines. Identify causes of problems and implement solutions to minimise recurrence. Work productively in a pressurised environment Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.

Planning Support Officer - Barnsley Temp to perm £14.36 per hour PAYE Full time Duties and responsibilties We are looking for a candidate who can work well as a team, under pressure in a fast paced role, they should have a positive approach to problem solving and be able to work flexibly on their own initiative. We are seeking someone who is looking for a temp to perm role - Application for permanent role when advertised will be required Using works Management /Dynamic Resource scheduling systems Initially role is to support the team with; Call handling both customer and operative phone lines Navigating systems and liaising with other departments to deal with customer enquiries Mailbox management Relief Planner support - Managing craft operatives and their DRS dairies To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Temporary Correspondence Business Support OfficerSalary: 29,766.96 Location: Manchester / Hybrid Contract: Temporary - Start ASAP until 30 September (with potential to extend) We are recruiting for a Temporary Correspondence Business Support Officer to support a busy Communications Team. This role focusses on handling public enquiries via telephone and written correspondence, alongside providing administrative and business support to senior communications staff. The post holder will act as a first point of contact for the organisation, delivering a professional, responsive and customer-focused service while helping to ensure enquiries are handled accurately and efficiently. Key Responsibilities Respond to a wide range of telephone and written enquiries relating to the organisation's work. Act as the first point of contact for members of the public, providing clear, helpful and professional responses. Identify, manage and escalate sensitive issues or potential reputational risks appropriately. Provide flexible administrative and business support across the Communications Team, including support to senior leaders. Work collaboratively with colleagues to ensure effective information sharing and consistent messaging. Build and maintain positive working relationships across the Communications function and wider organisation. Demonstrate flexibility and adaptability in response to changing priorities and workload. Knowledge, Skills and Experience Experience answering and redirecting telephone calls, including dealing with sensitive or challenging enquiries. Strong customer service skills, with the ability to create a positive first impression. Excellent verbal and written communication skills. Strong organisational and administrative abilities. A good level of computer literacy, including Microsoft Word and Excel. The ability to manage your own workload with minimal supervision, prioritising tasks effectively. The ability to quickly build knowledge of an organisation and use this to respond to enquiries or identify appropriate sources of information. Strong interpersonal skills and the ability to build effective working relationships at all levels. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details

Job Title: Executive Assistant to the CEO Location: London Contract Type: Permanent full time, office based 4 to 5 days per week Are you an energetic and organised professional looking to make a significant impact in the retail industry? Our client, a dynamic and innovative player in the fashion world, is searching for an Executive Assistant to support their Chief Executive Officer. This is a fantastic opportunity to work alongside a visionary leader and play a pivotal role in driving the company's success! About the Role: As the Executive Assistant to the CEO, you will be a trusted gatekeeper, coordinator, and right-hand partner. Your role is essential in ensuring the smooth execution of daily operations in a fast-paced and evolving environment. If you have a genuine passion for fashion and thrive in high-energy settings, we want to hear from you! Key Responsibilities: Executive Support: Manage complex calendars, appointments, and meetings across time zones, prioritising with agility. Board Preparation: Gather insights and data to prepare compelling board decks for quarterly presentations. Travel Coordination: Plan detailed domestic and international itineraries, including accommodations and logistics. Communications Management: Draft, proof, and manage correspondence and meeting notes, filtering communication as needed. Meeting Preparation: Organise briefings and materials to ensure the CEO is fully prepared for all meetings, including press engagements. Project Support: Assist with special projects, events, and brand collaborations, tracking deadlines and deliverables. Liaison Role: Act as the point of contact between the CEO and stakeholders, including press, partners, and teams. Confidentiality: Handle sensitive information with utmost discretion and professionalism. Office & Personal Coordination: Assist with personal errands and day-to-day support to ensure overall balance and efficiency. Sustainability Commitment: Contribute to our commitment to environmental and social responsibility by integrating sustainable practices into your work. What We're Looking For: Experience: 5+ years as an Executive Assistant in a fast-paced retail environment. Industry Exposure: Background in fashion, luxury, media, or entertainment preferred. Skills: Exceptional organisational, multitasking, and communication skills. Tech Proficiency: Advanced knowledge of Microsoft Office and Canva. Attention to Detail: High level of accuracy and follow-through. Adaptability: Ability to work under pressure and quickly adjust to shifting priorities. Professional Demeanour: Impeccable judgement and a polished presence. If you are ready to bring your expertise to a vibrant organisation that values creativity and innovation, we encourage you to apply! Join our client and be part of a team that is committed to making a positive impact in the fashion industry while promoting sustainability. How to Apply: Send your CV to this advert Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms. Based in a local police control room you will work alongside call handlers, dispatchers, and officers to: assess risk and ensure no opportunities for safeguarding are missed quality assure police responses to domestic abuse calls review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage provide operational advice to officers deploying to incidents identify and facilitate referrals into specialist domestic abuse support services improve victim safety from the very first point of contact Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values. This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes. PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts. MAIN DUTIES Call Review and Quality Assurance Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators. Provide constructive, specialist feedback to call handlers to strengthen practice. Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed. Review body-worn video (BWV) footage as required. Risk Assessment and Escalation Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns. Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations. Identify risk patterns and ensure timely action to safeguard victims. Operational Advice for Officers and Control Room Staff Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as: Ø protective order status Ø history of prior callouts Ø known risk indicators Ø relevant vulnerabilities or perpetrator patterns Add safeguarding information to dispatch logs as appropriate. Multi Agency Work and Referrals Work closely with the local Victims First Hub, other specialist services and relevant By and For organisations to facilitate appropriate onward referrals. Provide guidance on appropriate pathways for victims based on risk, identity, and need. Support the development of posters, guidance, and resources for FCR staff relating to out of hours support. Learning, Development and Culture Change Support, inform, and where appropriate deliver training for call handlers and new recruits. Contribute to identifying themes, patterns, and learning for organisational improvement. Participate in review meetings with TVP, OPCC, and the Aurora Management Team. Independence, Governance and Data Maintain strict independence while collaborating constructively with police colleagues. Work within data protection legislation and information sharing policies, including in relation to police data. Maintain accurate, confidential case and activity records. Professional Responsibilities Maintain up to date specialist knowledge of domestic abuse practice. Participate in regular clinical supervision, case/workload reviews and line management supervision. Work flexibly to meet demand and support resilience across all FCR locations. Uphold Aurora New Dawn s values, ethos and confidentiality standards at all times Complete any other duties. appropriate to the role and level. Corporate Responsibilities The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice. Observe duty to all Heath and Safety rules and take all reasonable care to promote the health and safety of yourself and others. Act in a way that supports and promotes Aurora New Dawn s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services. Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible. IT Security All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal. PERSON SPECIFICATION This job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment DOMESTIC ABUSE SPECIALIST Essential Skills, Knowledge & Experience Demonstrable, direct experience of supporting victims of domestic abuse. Strong understanding of: domestic abuse typologies risk assessment and safety planning dynamics of coercive control Understanding of trauma-informed practice principles, and their application to policing Ability to analyse risk quickly and accurately, including during crisis situations. Experience reviewing domestic abuse cases, quality assurance/audit and DIP sampling Knowledge of local specialist services, including By and For providers. Excellent verbal and written communication skills, including providing clear, constructive feedback and written reports Ability to maintain professional boundaries and act with independence. Strong IT skills and ability to use case management or intelligence systems. Ability to remain calm and effective in a high pressure, fast moving environment. Confidence in representing the organisation at local meetings, training sessions and within multi-agency groups as required. Commitment to feminist ethos, equality, and anti discriminatory practice. Ability to work flexible hours, including evenings and weekends. Desirable IDVA qualification via a recognised provider. Experience working with police or within a control room setting. Experience delivering training or workshops. Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems. Experience working in a crisis-response environment (e.g., helplines, emergency services). Personal Qualities Compassionate, empathetic, and victim/survivor centred. Non judgemental, empowering approach. Ability to challenge constructively and maintain independence. Adaptable, resilient, and able to manage competing demands. Reliable, professional, and trustworthy. Reflective, with commitment to continuous improvement. Other Requirements Enhanced DBS Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated. Ability to travel across Thames Valley locations. Access to a vehicle and valid UK driving This role is exempt from the Rehabilitation of Offenders Act 1974. We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.

Adecco are please to be recruiting for a Administration Assistant to work within the Cumbria Constabulary Are you an enthusiastic and organised individual with a passion for administration? Our client in the public sector is looking for a dedicated Admin Support professional to join their Central Ticket Office team! This temporary role offers an exciting opportunity to contribute to the effective operation of a vital public service, with an hourly rate of 13.10. Contract Type: Temporary End Date: January 2027 Working Pattern: Full Time Monday to Friday 9am to 5pm 37 hours per week Why Join Us? At our client's organisation, you will play a pivotal role in providing essential administrative support to all staff. Your efforts will help ensure the smooth operation of the Central Ticket Office, making a real difference in the community. Key Responsibilities: Open and record all incoming post on the National Fixed Penalty System. Process post through scanning and the Electronic Document Management System for prompt decisions. Produce daily prints and check all documents for future court action. Manage enquiries received in the Central Ticket Office email, ensuring timely responses. Operate the electronic mailing system, preparing documents for posting. Handle payments for transfers to the Fixed Penalty Office. Generate correspondence using Microsoft Word and the National Fixed Penalty System. Assist with processing driver admissions and checking for any discrepancies. Address enquiries from the public, remaining calm and professional, even in challenging situations. Liaise with Police Officers and Fixed Penalty Offices to resolve queries. Maintain accurate records in compliance with Data Protection regulations. What We're Looking For: The ideal candidate will possess: English GCSE (A-C) or equivalent. RSA II or equivalent experience. Clerical experience, demonstrating strong administrative skills. Proficiency in Microsoft Word, Microsoft Outlook, and IT literacy. Exceptional time management skills and the ability to prioritise tasks under pressure. Experience in customer service, particularly with public interactions. Conflict resolution skills to handle enquiries tactfully and assertively. Join Us! If you're ready to step into a role that offers variety and the chance to support the public sector, we want to hear from you! Your contributions will not only help in processing around 42,000 fixed penalties annually, which generates significant revenue, but also ensure that the community receives timely and accurate information. Apply today and become a part of a dynamic team where your skills will shine, and your efforts will be valued! Our client is an equal opportunities employer and welcomes applications from all sectors of the community. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Temp-perm Executive Assistant to President and Chief Executive Officer Our client is seeking an experienced EA to provide senior level support to the President and Chief Executive Officer. This role is a Temp -Perm Role; Interview 11th May - Start 18th May Hybrid working 2 days in and 3 from Home Salary £40,042 You will need proven experience within a similar position, ideally within a professional membership body or healthcare/medical organisation. Who will you be working for? Our Client is an innovative healthcare organisation located in the City of London. What will you be doing? This role provides confidential, high quality, effective and proactive support to the RCoA President and Chief Executive Officer (CEO). The role holder ensures the smooth day-to-day management of the CEO and President s working lives and often represents the College as the first point of contact for both external and internal stakeholders. Your responsibilities will include: Deliver comprehensive and proactive diary management, managing time in the most effective and efficient manner while scheduling often complex and demanding priorities Treat correspondence and communication related to the work of the CEO and President with discretion and sensitively at all times Set up regular meetings for the President and the CEO with key stakeholders and ensure actions are followed up (in liaison with other teams across the College) and notes taken on an occasional basis if required Coordinate work and meetings across the Executive Team and Senior Management Team Respond to or re-direct written and telephone enquiries on behalf of the CEO and President, drafting replies or directing emails to colleagues where appropriate In their absence, manage the CEO and President s email inboxes, deciding which emails require forwarding and triaging all emails received for their return Manage all meeting and travel arrangements, ensuring all information and papers are provided in good time and actions followed up Deputise for other members of the Governance Team by providing occasional ad hoc support for core governance functions of the College, including elections and General Meetings You will need: Proven experience as an Executive Assistant or Personal Assistant at a senior level Proven experience of managing a varied and extensive workload effectively and prioritising successfully under pressure Experience of dealing professionally with a variety of internal and external stakeholders and forming good working relationships at all levels Experience of committee management and servicing How to apply? To apply for the Executive Assistant to President and Chief Executive Officer opportunity, please click on the Apply button below.

Are you passionate about connecting young people with nature? Do you believe nature is for everyone? Do you genuinely want to make a difference? Environmental Education School Support Officer Salary: £25,985 per annum + travel costs Contract: Contract (fully funded until August 2027 with potential to extend) Hours: Full Time. Location: Based in Burscough, with frequent travel to schools in the area About The Role Our client has a fantastic opportunity for someone with the drive, skills and experience to support schools taking part in Generation Wild, their nature connection programme for primary schools, children and families in disadvantaged areas. This ground-breaking project uses story, music, art, performance and puppetry to create a sense of magic and adventure, engaging a wide range of children irrespective of their background or ability. You will be joining the organisation at an exciting moment, as they launch in-person support for the first time - bringing an inspiring programme of nature connection activities to school grounds and local nature spaces. 70,000 children have already taken part in Generation Wild and together they've completed over 270,000 nature activities. Your work will help our client reach even more young people and take this work to the next level. Generation Wild has been running for five years and is currently fully funded until August 2027. Join us this organisation as they inspire a new generation of nature lovers. About The Employer The organisation is the UK's leading wetland restoration charity. Their wetland centres engage a million visitors every year. Generation Wild forms an important part of their wider learning programmes which inspire over 55,000 learners per year. About You You will need: Teaching qualification (or equivalent) or substantial relevant experience Current driving license as the post holder will need to travel regularly to schools within a one-hour travel distance of Burscough A passion for connecting young people and families with nature and to opening up nature for all, irrespective of background Experience of working with children (ideally either in a school or informal learning setting) Ability to design and deliver inspiring nature-connection activities for primary age children and their families Ability to coordinate and enthuse volunteers in support of your work Ability to use IT (particularly Word/PowerPoint/Excel) effectively in support of your work A good understanding of the way schools work and the pressures teachers currently face About The Employer The organisation is on a mission to restore the super-powered ecosystems they call wetlands. There's never been a more important moment for their work, and they have got some phenomenal people on the case. Whether they're taking a new visitor under their wing, or conducting ground-breaking research further afield, their team are second to none. And there's nothing they love more than watching them soar. Whatever you do here, you'll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you'll love working for the organisation Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by a team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) - this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from our Employee Assistance Programme Further details This post will be based in Burscough but will require frequent travel to schools within a one-hour travel distance. Your travel costs for visits to schools will be reimbursed. This is initially a one-year contract but the employer is currently in talks with their funder with a view to extending both the Generation Wild programme and this post. Appointment to this position is subject to the successful candidate receiving an enhanced disclosure and barred list check (child). The employer has a passion for engaging disadvantaged communities with nature and have a strong track record of working with young people from these areas. They would welcome applicants from a range of backgrounds. If this is a role that excites you, they want to hear from you. Closing Date: Monday 11th May 2026 Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The organisation is an equal opportunities employer and all applications will be considered solely on merit. No agencies please.