Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents . Pay Rates: Office Hours: £21.50 PAYE £27.48 Umbrella Out of Hours: £25.29 PAYE £32.27 Umbrella Contract: Temporary Working Pattern: Full-time Shift-Based (Including Out of Hours) This role sits within a 24/7 Careline service , providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required. Key Responsibilities Respond to emergency telephone and alarm calls promptly and professionally Assess urgency levels and coordinate appropriate responses Visit service users when required to provide practical and emotional support Liaise with emergency services, next of kin, and external agencies Maintain accurate records of all calls and actions using computer systems Install telecare alarms and associated equipment Respond to housing and repair emergencies for sheltered housing residents Handle out-of-hours emergency housing enquiries, including homelessness calls Contact keyholders and relevant parties during emergency situations Support vulnerable residents and ensure their wellbeing during incidents Working Pattern Monday to Friday during core operational hours Required to work out-of-hours shifts as part of rota Must be available to work 4 out of 8 Bank Holidays Work in line with European Working Time Directives Essential Requirements To be considered for this role, candidates must have: Enhanced DBS (or willingness to obtain) Experience in emergency response, careline, housing, or customer service environments Strong decision-making skills under pressure Excellent communication and listening skills Ability to assess emergency situations quickly and calmly Experience using IT systems to log calls and maintain records Full UK Driving Licence (required for emergency visits) Ability to work independently and within a team Commitment to safeguarding vulnerable residents Desirable Experience Experience within Careline, Telecare, Housing, or Emergency Services Knowledge of sheltered housing or social housing services Experience installing telecare equipment Experience handling homelessness or emergency housing enquiries Why Apply? Join a well-established organisation providing essential services to vulnerable communities Competitive enhanced out-of-hours pay rates Opportunity to gain valuable emergency response and housing experience Be part of a dedicated team delivering life-critical support services If you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you. Apply today to be considered.
Apr 22, 2026
Full time
Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents . Pay Rates: Office Hours: £21.50 PAYE £27.48 Umbrella Out of Hours: £25.29 PAYE £32.27 Umbrella Contract: Temporary Working Pattern: Full-time Shift-Based (Including Out of Hours) This role sits within a 24/7 Careline service , providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required. Key Responsibilities Respond to emergency telephone and alarm calls promptly and professionally Assess urgency levels and coordinate appropriate responses Visit service users when required to provide practical and emotional support Liaise with emergency services, next of kin, and external agencies Maintain accurate records of all calls and actions using computer systems Install telecare alarms and associated equipment Respond to housing and repair emergencies for sheltered housing residents Handle out-of-hours emergency housing enquiries, including homelessness calls Contact keyholders and relevant parties during emergency situations Support vulnerable residents and ensure their wellbeing during incidents Working Pattern Monday to Friday during core operational hours Required to work out-of-hours shifts as part of rota Must be available to work 4 out of 8 Bank Holidays Work in line with European Working Time Directives Essential Requirements To be considered for this role, candidates must have: Enhanced DBS (or willingness to obtain) Experience in emergency response, careline, housing, or customer service environments Strong decision-making skills under pressure Excellent communication and listening skills Ability to assess emergency situations quickly and calmly Experience using IT systems to log calls and maintain records Full UK Driving Licence (required for emergency visits) Ability to work independently and within a team Commitment to safeguarding vulnerable residents Desirable Experience Experience within Careline, Telecare, Housing, or Emergency Services Knowledge of sheltered housing or social housing services Experience installing telecare equipment Experience handling homelessness or emergency housing enquiries Why Apply? Join a well-established organisation providing essential services to vulnerable communities Competitive enhanced out-of-hours pay rates Opportunity to gain valuable emergency response and housing experience Be part of a dedicated team delivering life-critical support services If you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you. Apply today to be considered.
A leading housing organisation is looking for up to 6 Call Center Officers to work weekends only from either: 11:00 am till 22:00pm, 13:00pm till 22pm or 08:00am till 17:00pm There will be a 1 hr break to be based in a busy contact center in Chelmsford to start on the 20th April Start date for these roles is the 20th April and is non-negotiable due to training taking place in the first 2 weeks. If you are not available to start on this date and are not available to attend the training, please do not apply. Training will be paid. Please be aware these roles will be office based until you pass your working from home sign off which can take a couple months at least. As one of our Customer Service Advisors you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers. The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service. No previous housing experience or knowledge is necessary - we'll teach you all that! We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today Hours to be worked: 11:00 am till 22:00pm, 13:00pm till 22pm or 08:00am till 17:00pm (Please state your preference) Length of Employment: Indeterminate, but no plans for the employment to expire, good likelihood of future permanent role providing the right behaviours and performance demonstrated. Resources: All equipment provided. Parking:None available Pay rate is 15.93 PAYE per hour Feel free to contact Ashley Diamond on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 22, 2026
Full time
A leading housing organisation is looking for up to 6 Call Center Officers to work weekends only from either: 11:00 am till 22:00pm, 13:00pm till 22pm or 08:00am till 17:00pm There will be a 1 hr break to be based in a busy contact center in Chelmsford to start on the 20th April Start date for these roles is the 20th April and is non-negotiable due to training taking place in the first 2 weeks. If you are not available to start on this date and are not available to attend the training, please do not apply. Training will be paid. Please be aware these roles will be office based until you pass your working from home sign off which can take a couple months at least. As one of our Customer Service Advisors you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers. The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service. No previous housing experience or knowledge is necessary - we'll teach you all that! We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today Hours to be worked: 11:00 am till 22:00pm, 13:00pm till 22pm or 08:00am till 17:00pm (Please state your preference) Length of Employment: Indeterminate, but no plans for the employment to expire, good likelihood of future permanent role providing the right behaviours and performance demonstrated. Resources: All equipment provided. Parking:None available Pay rate is 15.93 PAYE per hour Feel free to contact Ashley Diamond on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
We believe in giving you more time to do the things you love outside of work! Job Title: SEN Teacher Location: Avonside School, Bristol BS4 5PS Hours: 40 hours per week Monday to Friday 8.00am - 4.00pm Salary: Up to £45,000 per annum (depending on experience, not pro rata) Contract: Permanent Term Time Only Start: September 2026 UK applicants only - no sponsorship available About the Role At Avonside School, every young person deserves to feel seen, understood and capable of success. As our SEN Teacher, you'll become a key part of that journey. No two pupils are the same, and that is where your creativity shines. You will design flexible learning experiences rooted in curiosity and practical skill-building, to help pupils express themselves, access learning across the curriculum, and develop essential life skills. Whether you're working one-to-one or with small groups, you'll adapt your approach to each learner, nurturing progress at a pace that is meaningful to them. You'll also be an integral part of our multi-professional community. Working alongside therapists, LSAs, care staff and other teaching professionals, you will help shape personalised learning pathways and contribute to a supportive culture that values emotional wellbeing just as highly as academic growth. Your impact will be felt beyond the classroom - in the sense of accomplishment pupils carry with them and in the confidence they build day by day. As an SEN Teacher, your duties will be to: Teach to a high standard and ensure all pupils access the knowledge relevant to the subject area. Liaise with other OFG schools to ensure development of the curriculum areas. Develop the scheme of learning for the curriculum areas and have an oversight of planning across the pathways. Monitor progress of pupils and put in place interventions where pupils are underachieving. Maintain a development plan for the subject areas. Keep yourself updated of changes within the curriculum areas. Deliver training to develop staff on pedagogical developments related to subject specialism. Liaise with the exams officer to ensure accurate entries are made for qualifications related to the subjects. Teach a range of subjects as necessary to ensure the effective delivery of the school's curriculum. Experience / Qualifications Needed Qualified Teacher Status (UK QTS) Experience teaching in an educational setting Experience planning, delivering and adapting lessons for learners with varying or complex needs About Us Avonside School is a brand-new specialist school in Bristol for young people with SEMH, autism, and associated needs. We provide a supportive environment prioritising wellbeing, personal growth, and academic progress. Our curriculum offers hands-on vocational pathways in construction, hair and beauty, hospitality, art and IT, building practical skills and independence. We empower every pupil to gain confidence, resilience, and the skills needed for further education, employment, and adult life. Acorn Education offers rewarding careers and meaningful challenges while making a real difference in young people's lives. As a leading UK provider of specialist education for children and young people with special educational needs, and part of Outcomes First Group, we deliver innovative, evidence-based approaches that support measurable progress and lasting impact. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Apr 22, 2026
Full time
We believe in giving you more time to do the things you love outside of work! Job Title: SEN Teacher Location: Avonside School, Bristol BS4 5PS Hours: 40 hours per week Monday to Friday 8.00am - 4.00pm Salary: Up to £45,000 per annum (depending on experience, not pro rata) Contract: Permanent Term Time Only Start: September 2026 UK applicants only - no sponsorship available About the Role At Avonside School, every young person deserves to feel seen, understood and capable of success. As our SEN Teacher, you'll become a key part of that journey. No two pupils are the same, and that is where your creativity shines. You will design flexible learning experiences rooted in curiosity and practical skill-building, to help pupils express themselves, access learning across the curriculum, and develop essential life skills. Whether you're working one-to-one or with small groups, you'll adapt your approach to each learner, nurturing progress at a pace that is meaningful to them. You'll also be an integral part of our multi-professional community. Working alongside therapists, LSAs, care staff and other teaching professionals, you will help shape personalised learning pathways and contribute to a supportive culture that values emotional wellbeing just as highly as academic growth. Your impact will be felt beyond the classroom - in the sense of accomplishment pupils carry with them and in the confidence they build day by day. As an SEN Teacher, your duties will be to: Teach to a high standard and ensure all pupils access the knowledge relevant to the subject area. Liaise with other OFG schools to ensure development of the curriculum areas. Develop the scheme of learning for the curriculum areas and have an oversight of planning across the pathways. Monitor progress of pupils and put in place interventions where pupils are underachieving. Maintain a development plan for the subject areas. Keep yourself updated of changes within the curriculum areas. Deliver training to develop staff on pedagogical developments related to subject specialism. Liaise with the exams officer to ensure accurate entries are made for qualifications related to the subjects. Teach a range of subjects as necessary to ensure the effective delivery of the school's curriculum. Experience / Qualifications Needed Qualified Teacher Status (UK QTS) Experience teaching in an educational setting Experience planning, delivering and adapting lessons for learners with varying or complex needs About Us Avonside School is a brand-new specialist school in Bristol for young people with SEMH, autism, and associated needs. We provide a supportive environment prioritising wellbeing, personal growth, and academic progress. Our curriculum offers hands-on vocational pathways in construction, hair and beauty, hospitality, art and IT, building practical skills and independence. We empower every pupil to gain confidence, resilience, and the skills needed for further education, employment, and adult life. Acorn Education offers rewarding careers and meaningful challenges while making a real difference in young people's lives. As a leading UK provider of specialist education for children and young people with special educational needs, and part of Outcomes First Group, we deliver innovative, evidence-based approaches that support measurable progress and lasting impact. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to b
Apr 22, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to b
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 21, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 21, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
Apr 21, 2026
Contractor
Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
White Collar Factory (95009), United Kingdom, London, London Senior Software Engineering Manager What you'll do You'll support a cross-functional group of 3 to 4 engineering teams to design, develop and integrate software features that are delightful and vital to the lives of credit card consumers across all walks of life Coach and nurture your engineering managers on how to build, empower and operate teams to achieve their goals Collaborate with product managers and designers on the overall product roadmap for a key business goal Provide sound stewardship of the platform and capabilities created and owned by your teams Be part of the engineering leadership team that evolves and enhances our capability, by defining and adopting best practices Play a lead role in the development of your teams culture, their vision and how they achieve it Work with associates across the business to identify, lead and drive change that impacts associates beyond your team What we're looking for You'll have experience in leading and supporting multi-disciplined engineering teams to achieve business goals You're comfortable in reaching technical trade-offs between short-term team and long-term business needs You're passionate about recruiting and developing great engineering talent You'll demonstrate the ability to communicate effectively and work together across engineering to maximise inner-sourcing opportunities and reduce waste What you'll get to learn (any previous experience would be advantageous) An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position and can be based in either our London or Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 21, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Software Engineering Manager What you'll do You'll support a cross-functional group of 3 to 4 engineering teams to design, develop and integrate software features that are delightful and vital to the lives of credit card consumers across all walks of life Coach and nurture your engineering managers on how to build, empower and operate teams to achieve their goals Collaborate with product managers and designers on the overall product roadmap for a key business goal Provide sound stewardship of the platform and capabilities created and owned by your teams Be part of the engineering leadership team that evolves and enhances our capability, by defining and adopting best practices Play a lead role in the development of your teams culture, their vision and how they achieve it Work with associates across the business to identify, lead and drive change that impacts associates beyond your team What we're looking for You'll have experience in leading and supporting multi-disciplined engineering teams to achieve business goals You're comfortable in reaching technical trade-offs between short-term team and long-term business needs You're passionate about recruiting and developing great engineering talent You'll demonstrate the ability to communicate effectively and work together across engineering to maximise inner-sourcing opportunities and reduce waste What you'll get to learn (any previous experience would be advantageous) An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position and can be based in either our London or Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
White Collar Factory (95009), United Kingdom, London, London Lead Software Development Engineer - Services About this role Capital One's mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of such values is our Software Engineering department whose primary role is to be an enabler of our ambitions. Capital One is looking for a Senior Software Development Engineer to join a backend team, based in our London office on a hybrid basis. Our Engineers are people who lead by example, build strong and valuable relationships and have the confidence to influence at all levels. We are proud of who we are and what we do and want you to join us at this particularly exciting time at Capital One. What you'll do You will lead a team or cross-functional squad in the delivery of complex and ambiguous projects that support a broader business outcome You will take end-to-end responsibility for technical design, implementation, and operational considerations Collaborate with engineers, architects, product owners, and stakeholders to ensure successful project outcomes You will play a crucial role in supporting the elevation of engineering enablement, excellence, and experience across the broader engineering community You will collaborate and contribute to the development and dissemination of standardised and sustainable best practices, tools, patterns, and frameworks that enhance the productivity and quality of engineering efforts business-wide Your focus is on a major portion of existing or new team software (e.g., significant component, set of features, mid-size application or service) You'll work to achieve the goals and vision shared by Product Management and your Tribe Leadership Innovate within your team, initiative area and contribute within your technical domain What we're looking for Proven experience in technical leadership, including leading a team or cross-functional squad Proven experience working in both backend services and mobile technologies Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Experience with AWS and strong understanding of cloud-based development Extensive, demonstrable knowledge of designing architectures that are secure and perform at scale You're able to effectively communicate and work collaboratively across engineering to maximise inner-sourcing opportunities and reduce waste Proven experience ability to deliver high quality applications at scale An advocate for quality and the ability to support the team, leveraging approaches such as Pair Programming, TDD and BDD Where and how you'll work This is a permanent position and will be based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 21, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Lead Software Development Engineer - Services About this role Capital One's mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of such values is our Software Engineering department whose primary role is to be an enabler of our ambitions. Capital One is looking for a Senior Software Development Engineer to join a backend team, based in our London office on a hybrid basis. Our Engineers are people who lead by example, build strong and valuable relationships and have the confidence to influence at all levels. We are proud of who we are and what we do and want you to join us at this particularly exciting time at Capital One. What you'll do You will lead a team or cross-functional squad in the delivery of complex and ambiguous projects that support a broader business outcome You will take end-to-end responsibility for technical design, implementation, and operational considerations Collaborate with engineers, architects, product owners, and stakeholders to ensure successful project outcomes You will play a crucial role in supporting the elevation of engineering enablement, excellence, and experience across the broader engineering community You will collaborate and contribute to the development and dissemination of standardised and sustainable best practices, tools, patterns, and frameworks that enhance the productivity and quality of engineering efforts business-wide Your focus is on a major portion of existing or new team software (e.g., significant component, set of features, mid-size application or service) You'll work to achieve the goals and vision shared by Product Management and your Tribe Leadership Innovate within your team, initiative area and contribute within your technical domain What we're looking for Proven experience in technical leadership, including leading a team or cross-functional squad Proven experience working in both backend services and mobile technologies Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Experience with AWS and strong understanding of cloud-based development Extensive, demonstrable knowledge of designing architectures that are secure and perform at scale You're able to effectively communicate and work collaboratively across engineering to maximise inner-sourcing opportunities and reduce waste Proven experience ability to deliver high quality applications at scale An advocate for quality and the ability to support the team, leveraging approaches such as Pair Programming, TDD and BDD Where and how you'll work This is a permanent position and will be based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Position Title: Corporate Security Officer (Relief / Zero Hours) Reports To: Operations Manager Location: Flexible with travel across client sites Contract Type: Zero Hours (Relief / Bank) About Us CYS Security is not your typical security company. We are building something different. Our vision is to redefine security as a service that creates safe spaces - environments where people feel secure, supported, and able to perform at their best. We combine professional guarding with intelligence, technology, and a deeply human approach grounded in kindness, integrity, and trust. We are growing quickly, but deliberately. Every person we bring into the business matters. Role Purpose This role sits at the frontline of our corporate service delivery. As a Corporate Security Officer within our relief team, you will represent CYS across a portfolio of high-profile corporate environments. You will be deployed flexibly across multiple sites, often at short notice, requiring you to rapidly understand site-specific requirements and deliver a consistent, high-standard service every time. This is not a static guarding role. It requires professionalism, adaptability, and the ability to integrate into different environments without disruption. You are there to maintain safety, protect assets, and contribute to a positive, professional client experience - while embodying our values in every interaction. Key Responsibilities - Customer Excellence - Deliver a consistently high standard of front-facing security across multiple corporate environments. - Act as a visible and professional presence, creating a safe and welcoming environment for building users and visitors. - Build trust quickly with clients and colleagues, even when working on a site on an occasional basis. - Adapt communication style to suit different client cultures and expectations. Operational Delivery - Carry out security duties including access control, patrols, incident response, and emergency procedures. - Rapidly absorb and apply site-specific assignment instructions and protocols. - Maintain vigilance and situational awareness across unfamiliar environments. - Respond to incidents professionally, escalating where required in line with procedures. - Maintain accurate records of incidents, activities, and observations. Flexibility & Mobility - Work a flexible shift pattern (typically 4 on / 4 off when deployed, but not guaranteed due to zero hours nature). - Travel between sites across defined geographical area as required. - Be available for short-notice deployments to support operational needs. - Work across different client sites, potentially on a daily or weekly rotation. People & Culture - Represent CYS values of kindness, integrity, and trust in all interactions. - Support colleagues and contribute to a positive working environment across all sites. - Maintain professionalism regardless of environment, pressure, or client expectations. Training & Development - Undertake training across multiple client sites to increase deployment flexibility. - Actively engage in site inductions and continuous learning. - Maintain all required licences and certifications. - Be willing to qualify on additional sites to support business agility. Data & Technology - Use company and client systems for reporting, logging, and communication. - Accurately complete incident reports and digital records. - Engage with evolving technology used to support smarter security delivery. Compliance & Assurance - Ensure full compliance with all SIA licensing requirements and company policies. - Follow all assignment instructions, risk assessments, and health & safety procedures. - Maintain high standards of appearance, conduct, and professionalism at all times. - Support audits, inspections, and quality assurance processes where required. Person Specification Essential Valid SIA Licence (Door Supervisor or Security Guarding) Proven experience in corporate security or front-of-house security environments Exceptional communication skills - confident, clear, and professional Ability to adapt quickly to new environments and expectations Strong situational awareness and decision-making ability Professional appearance and demeanour Willingness and ability to travel across multiple locations Flexible availability, including days, nights, and weekends Strong reliability and commitment - trusted to represent the business across multiple sites Ability to work independently with minimal supervision Behavioural Expectations - Accountability: Takes ownership of performance and delivers consistently high standards regardless of environment - Adaptability: Adjusts quickly to new sites, teams, and client expectations without disruption - Professional Judgement: Makes sound decisions in dynamic environments - Collaboration: Works effectively with different teams and integrates quickly into new settings - Communication: Builds rapport quickly and communicates clearly at all levels Desirable - Experience working across multiple sites or in relief roles - Corporate, commercial, or high-end property security experience - First Aid qualification - CCTV Licence - Experience with digital reporting systems - Knowledge of Central London corporate environments What We Offer Flexible working aligned to your availability Opportunity to work across a range of high-profile corporate environments Ongoing training and multi-site development opportunities A role within a values-driven business that prioritises people as much as performance The opportunity to be part of a growing, ambitious organisation redefining security This is not a standard security role. We are building a team of individuals who can operate at a higher level - people who can step into any environment and represent our business with confidence, professionalism, and care. If you are looking for routine, this probably isn t the role for you. If you take pride in being trusted to deliver anywhere, anytime - you ll fit right in
Apr 21, 2026
Contractor
Position Title: Corporate Security Officer (Relief / Zero Hours) Reports To: Operations Manager Location: Flexible with travel across client sites Contract Type: Zero Hours (Relief / Bank) About Us CYS Security is not your typical security company. We are building something different. Our vision is to redefine security as a service that creates safe spaces - environments where people feel secure, supported, and able to perform at their best. We combine professional guarding with intelligence, technology, and a deeply human approach grounded in kindness, integrity, and trust. We are growing quickly, but deliberately. Every person we bring into the business matters. Role Purpose This role sits at the frontline of our corporate service delivery. As a Corporate Security Officer within our relief team, you will represent CYS across a portfolio of high-profile corporate environments. You will be deployed flexibly across multiple sites, often at short notice, requiring you to rapidly understand site-specific requirements and deliver a consistent, high-standard service every time. This is not a static guarding role. It requires professionalism, adaptability, and the ability to integrate into different environments without disruption. You are there to maintain safety, protect assets, and contribute to a positive, professional client experience - while embodying our values in every interaction. Key Responsibilities - Customer Excellence - Deliver a consistently high standard of front-facing security across multiple corporate environments. - Act as a visible and professional presence, creating a safe and welcoming environment for building users and visitors. - Build trust quickly with clients and colleagues, even when working on a site on an occasional basis. - Adapt communication style to suit different client cultures and expectations. Operational Delivery - Carry out security duties including access control, patrols, incident response, and emergency procedures. - Rapidly absorb and apply site-specific assignment instructions and protocols. - Maintain vigilance and situational awareness across unfamiliar environments. - Respond to incidents professionally, escalating where required in line with procedures. - Maintain accurate records of incidents, activities, and observations. Flexibility & Mobility - Work a flexible shift pattern (typically 4 on / 4 off when deployed, but not guaranteed due to zero hours nature). - Travel between sites across defined geographical area as required. - Be available for short-notice deployments to support operational needs. - Work across different client sites, potentially on a daily or weekly rotation. People & Culture - Represent CYS values of kindness, integrity, and trust in all interactions. - Support colleagues and contribute to a positive working environment across all sites. - Maintain professionalism regardless of environment, pressure, or client expectations. Training & Development - Undertake training across multiple client sites to increase deployment flexibility. - Actively engage in site inductions and continuous learning. - Maintain all required licences and certifications. - Be willing to qualify on additional sites to support business agility. Data & Technology - Use company and client systems for reporting, logging, and communication. - Accurately complete incident reports and digital records. - Engage with evolving technology used to support smarter security delivery. Compliance & Assurance - Ensure full compliance with all SIA licensing requirements and company policies. - Follow all assignment instructions, risk assessments, and health & safety procedures. - Maintain high standards of appearance, conduct, and professionalism at all times. - Support audits, inspections, and quality assurance processes where required. Person Specification Essential Valid SIA Licence (Door Supervisor or Security Guarding) Proven experience in corporate security or front-of-house security environments Exceptional communication skills - confident, clear, and professional Ability to adapt quickly to new environments and expectations Strong situational awareness and decision-making ability Professional appearance and demeanour Willingness and ability to travel across multiple locations Flexible availability, including days, nights, and weekends Strong reliability and commitment - trusted to represent the business across multiple sites Ability to work independently with minimal supervision Behavioural Expectations - Accountability: Takes ownership of performance and delivers consistently high standards regardless of environment - Adaptability: Adjusts quickly to new sites, teams, and client expectations without disruption - Professional Judgement: Makes sound decisions in dynamic environments - Collaboration: Works effectively with different teams and integrates quickly into new settings - Communication: Builds rapport quickly and communicates clearly at all levels Desirable - Experience working across multiple sites or in relief roles - Corporate, commercial, or high-end property security experience - First Aid qualification - CCTV Licence - Experience with digital reporting systems - Knowledge of Central London corporate environments What We Offer Flexible working aligned to your availability Opportunity to work across a range of high-profile corporate environments Ongoing training and multi-site development opportunities A role within a values-driven business that prioritises people as much as performance The opportunity to be part of a growing, ambitious organisation redefining security This is not a standard security role. We are building a team of individuals who can operate at a higher level - people who can step into any environment and represent our business with confidence, professionalism, and care. If you are looking for routine, this probably isn t the role for you. If you take pride in being trusted to deliver anywhere, anytime - you ll fit right in
An opportunity has arisen for an experiencedNeighbourhood Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Birmingham. You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management click apply for full job details
Apr 21, 2026
Full time
An opportunity has arisen for an experiencedNeighbourhood Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Birmingham. You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management click apply for full job details
This East London Authority are looking for a Child Protection Chair/Independent Reviewing Officer. Details of the role are: As an authoritative professional, the Independent Chair is required to chair all Child Protection Conferences and statutory review meetings for Looked after Children, ensuring that the voice and experiences of the child are central. The role is accountable for ensuring that decisions and recommendations consider harm, risk and need and are in the best interests of the child are made w in the formulation and Child Protection and are Plans. The role must also constructively challenge the effectiveness and quality of service and use statutory powers to escalate to senior management, including up to Chief Executive level and CAFCASS where appropriate. The role is inclusive of the function to chair Foster Carer Annual Reviews. The Independent Chair role champions social work values, contributing to the continuous development and improvement of standards and outcomes for children in the Local Authority, ensuring high quality social work intervention for those in need of care and protection. In this role you will demonstrate our service commitment to systemic, trauma informed and anti-racist principles, embedding this in your practice and role modeling to others. In doing so you will promote positive outcomes for children and their families, and challenging issues of oppression and social injustice. To apply for this role you must have: A relevant Social Work qualification (BA/MA Social Work/DipSW or equivalent) Be Social Work Registered Be eligible to work within the UK Social Care Locums is a specialist recruitment agency for Qualified Social Workers and care professionals. We offer: An excellent referral scheme for each successfully placed referral Certified complimentary training 24 hour one on one specialist social work consultant based within your geographical area Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too! For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Apr 21, 2026
Contractor
This East London Authority are looking for a Child Protection Chair/Independent Reviewing Officer. Details of the role are: As an authoritative professional, the Independent Chair is required to chair all Child Protection Conferences and statutory review meetings for Looked after Children, ensuring that the voice and experiences of the child are central. The role is accountable for ensuring that decisions and recommendations consider harm, risk and need and are in the best interests of the child are made w in the formulation and Child Protection and are Plans. The role must also constructively challenge the effectiveness and quality of service and use statutory powers to escalate to senior management, including up to Chief Executive level and CAFCASS where appropriate. The role is inclusive of the function to chair Foster Carer Annual Reviews. The Independent Chair role champions social work values, contributing to the continuous development and improvement of standards and outcomes for children in the Local Authority, ensuring high quality social work intervention for those in need of care and protection. In this role you will demonstrate our service commitment to systemic, trauma informed and anti-racist principles, embedding this in your practice and role modeling to others. In doing so you will promote positive outcomes for children and their families, and challenging issues of oppression and social injustice. To apply for this role you must have: A relevant Social Work qualification (BA/MA Social Work/DipSW or equivalent) Be Social Work Registered Be eligible to work within the UK Social Care Locums is a specialist recruitment agency for Qualified Social Workers and care professionals. We offer: An excellent referral scheme for each successfully placed referral Certified complimentary training 24 hour one on one specialist social work consultant based within your geographical area Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too! For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Cherry Professional - Relationship Led Recruitment
Derby, Derbyshire
Financial Controller Location: Derby (East Midlands) Salary: Circa £90,000 + pension + benefits Reporting to: Chief Financial Officer A large, private-equity-backed multi-site UK group is seeking a senior Financial Controller to play a pivotal role in the next phase of its growth. This is a high-impact leadership role , sitting alongside a Head of Finance, with both positions reporting directly to the CFO. Together, these roles form the senior leadership of the finance function, with a clear separation between technical/statutory finance and commercial/management finance . The Opportunity The group operates at significant scale, with circa £150m turnover , a large UK footprint and a growing number of legal entities resulting from an active acquisition strategy. The business combines: High-volume, recurring revenues Labour-intensive operations Multiple regulatory and funding frameworks Ongoing acquisition and integration activity This creates genuine complexity across statutory reporting, tax, VAT and group consolidation , making the technical finance agenda mission-critical. The successful candidate will take full ownership of the technical, statutory and governance agenda , with a genuine mandate to raise standards, strengthen controls and bring confidence to external reporting in a fast-growing, PE-backed environment.This is not a back-office role . You will work closely with the CFO, investors, auditors and senior stakeholders, helping to underpin continued growth and long-term strategic options. Key Responsibilities Full ownership of statutory accounting across a complex, multi-entity group Group consolidations and complex technical accounting judgements Oversight of VAT, corporation tax and wider tax compliance End-to-end management of external audit and year-end processes Ensuring balance sheet integrity, cashflow control and robust governance Supporting M&A activity from a technical accounting and post-acquisition integration perspective Oversight of the Accounts Payable function , with senior responsibility for team leadership, incliding a qualifed financial accountant Anything falling within technical accounting, statutory reporting, compliance or financial control sits within this remit. Finance Leadership Structure The finance function is led by a CFO who has recently joined the business and is building a best-in-class, PE-grade finance team . Two equally senior roles report directly to the CFO: Financial Controller - Technical Accounting (this role) Head of Finance - Management Accounting, FP&A and Commercial Finance This structure provides clarity of accountability and leadership depth across the full finance agenda. Candidate Profile This role will suit a technically strong finance leader who enjoys operating in complex environments and raising standards. The ideal candidate will have: ACA qualification , ideally trained in a recognised audit firm (preferred), or ACCA trained with the relevant skill set and experience Significant post-qualified experience in industry Deep experience in statutory reporting, tax, VAT and group consolidations Exposure to PE-backed, acquisitive or multi-entity organisations (preferred, not essential) A proven track record of leading and strengthening finance teams You will be comfortable stepping into an environment where improvement is needed and motivated by the opportunity to build a more resilient, scalable finance function. Working Environment The group operates from a modern head office environment in Derby , with a finance-led setup and close-knit senior team. The culture is built around: No surprises Continuous improvement Direct and honest communication Strong ownership and delivery focus Calm, low-ego leadership under pressure Flexible working is supported, with core hours between 10:00 and 16:00 . The role is expected to be largely on-site, with hybrid working considered where appropriate . Reward Base salary circa £90,000 Pension contribution (employee and employer) 25 days holiday plus bank holidays Why This Role This is a rare opportunity to take ownership of the technical heart of a large, PE-backed, acquisitive group , with real influence over governance, reporting quality and how the business scales. You will work closely with a capable CFO, have exposure to senior stakeholders, and be trusted to leave a lasting imprint on the finance function .Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Apr 21, 2026
Full time
Financial Controller Location: Derby (East Midlands) Salary: Circa £90,000 + pension + benefits Reporting to: Chief Financial Officer A large, private-equity-backed multi-site UK group is seeking a senior Financial Controller to play a pivotal role in the next phase of its growth. This is a high-impact leadership role , sitting alongside a Head of Finance, with both positions reporting directly to the CFO. Together, these roles form the senior leadership of the finance function, with a clear separation between technical/statutory finance and commercial/management finance . The Opportunity The group operates at significant scale, with circa £150m turnover , a large UK footprint and a growing number of legal entities resulting from an active acquisition strategy. The business combines: High-volume, recurring revenues Labour-intensive operations Multiple regulatory and funding frameworks Ongoing acquisition and integration activity This creates genuine complexity across statutory reporting, tax, VAT and group consolidation , making the technical finance agenda mission-critical. The successful candidate will take full ownership of the technical, statutory and governance agenda , with a genuine mandate to raise standards, strengthen controls and bring confidence to external reporting in a fast-growing, PE-backed environment.This is not a back-office role . You will work closely with the CFO, investors, auditors and senior stakeholders, helping to underpin continued growth and long-term strategic options. Key Responsibilities Full ownership of statutory accounting across a complex, multi-entity group Group consolidations and complex technical accounting judgements Oversight of VAT, corporation tax and wider tax compliance End-to-end management of external audit and year-end processes Ensuring balance sheet integrity, cashflow control and robust governance Supporting M&A activity from a technical accounting and post-acquisition integration perspective Oversight of the Accounts Payable function , with senior responsibility for team leadership, incliding a qualifed financial accountant Anything falling within technical accounting, statutory reporting, compliance or financial control sits within this remit. Finance Leadership Structure The finance function is led by a CFO who has recently joined the business and is building a best-in-class, PE-grade finance team . Two equally senior roles report directly to the CFO: Financial Controller - Technical Accounting (this role) Head of Finance - Management Accounting, FP&A and Commercial Finance This structure provides clarity of accountability and leadership depth across the full finance agenda. Candidate Profile This role will suit a technically strong finance leader who enjoys operating in complex environments and raising standards. The ideal candidate will have: ACA qualification , ideally trained in a recognised audit firm (preferred), or ACCA trained with the relevant skill set and experience Significant post-qualified experience in industry Deep experience in statutory reporting, tax, VAT and group consolidations Exposure to PE-backed, acquisitive or multi-entity organisations (preferred, not essential) A proven track record of leading and strengthening finance teams You will be comfortable stepping into an environment where improvement is needed and motivated by the opportunity to build a more resilient, scalable finance function. Working Environment The group operates from a modern head office environment in Derby , with a finance-led setup and close-knit senior team. The culture is built around: No surprises Continuous improvement Direct and honest communication Strong ownership and delivery focus Calm, low-ego leadership under pressure Flexible working is supported, with core hours between 10:00 and 16:00 . The role is expected to be largely on-site, with hybrid working considered where appropriate . Reward Base salary circa £90,000 Pension contribution (employee and employer) 25 days holiday plus bank holidays Why This Role This is a rare opportunity to take ownership of the technical heart of a large, PE-backed, acquisitive group , with real influence over governance, reporting quality and how the business scales. You will work closely with a capable CFO, have exposure to senior stakeholders, and be trusted to leave a lasting imprint on the finance function .Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Senior Town Planner Are you looking to take the next step in your planning career with a consultancy that offers flexibility, responsibility, and the chance to work on a diverse range of projects? This Senior Town Planning Officer role provides the opportunity to join a growing consultancy where your skills will be valued, and your career can thrive. Our client is a well-established planning consultancy with a reputation for delivering high-quality outcomes for both private and public sector clients. With a strong pipeline of projects and a collaborative team culture, they are now looking to expand by bringing in a talented Senior Town Planning Officer to strengthen their close-knit team. The Role As a Senior Town Planning Officer, you will be managing your own caseload while also contributing to larger and more complex projects. You will be preparing and submitting planning applications, drafting and reviewing planning statements, and developing strategies to achieve successful outcomes. You will be working closely with colleagues and clients in a collaborative way, while also mentoring junior colleagues and supporting their development. This is a varied role where you will be encouraged to take ownership of your work, contribute ideas, and build strong client relationships. With hybrid working and flexibility offered, you will have the freedom to manage your time effectively while being part of a supportive team. Skills and Experience You will bring: Experience in a planning consultancy or local planning authority is a must. RTPI membership or willing to work towards. Strong written and verbal communication skills. The ability to manage multiple deadlines and work well under pressure. A full UK driving licence and willingness to travel as required. Experience mentoring or managing junior colleagues. Salary and Benefits You will receive a salary of £38,000 - £45,000 DOE, alongside: Flexible hybrid working. 25 days annual leave plus additional closure over Christmas. Pension plan. Private healthcare (post-probation). A rural office location and a small, friendly team environment. Apply Now This is a fantastic opportunity for an ambitious planner to take on more responsibility, enjoy flexible working, and make a real impact within a supportive consultancy. If you're ready for your next challenge, apply today and take the next step in your career as a Senior Town Planning Officer. You can reach me on (phone number removed) if you have any questions!
Apr 21, 2026
Full time
Senior Town Planner Are you looking to take the next step in your planning career with a consultancy that offers flexibility, responsibility, and the chance to work on a diverse range of projects? This Senior Town Planning Officer role provides the opportunity to join a growing consultancy where your skills will be valued, and your career can thrive. Our client is a well-established planning consultancy with a reputation for delivering high-quality outcomes for both private and public sector clients. With a strong pipeline of projects and a collaborative team culture, they are now looking to expand by bringing in a talented Senior Town Planning Officer to strengthen their close-knit team. The Role As a Senior Town Planning Officer, you will be managing your own caseload while also contributing to larger and more complex projects. You will be preparing and submitting planning applications, drafting and reviewing planning statements, and developing strategies to achieve successful outcomes. You will be working closely with colleagues and clients in a collaborative way, while also mentoring junior colleagues and supporting their development. This is a varied role where you will be encouraged to take ownership of your work, contribute ideas, and build strong client relationships. With hybrid working and flexibility offered, you will have the freedom to manage your time effectively while being part of a supportive team. Skills and Experience You will bring: Experience in a planning consultancy or local planning authority is a must. RTPI membership or willing to work towards. Strong written and verbal communication skills. The ability to manage multiple deadlines and work well under pressure. A full UK driving licence and willingness to travel as required. Experience mentoring or managing junior colleagues. Salary and Benefits You will receive a salary of £38,000 - £45,000 DOE, alongside: Flexible hybrid working. 25 days annual leave plus additional closure over Christmas. Pension plan. Private healthcare (post-probation). A rural office location and a small, friendly team environment. Apply Now This is a fantastic opportunity for an ambitious planner to take on more responsibility, enjoy flexible working, and make a real impact within a supportive consultancy. If you're ready for your next challenge, apply today and take the next step in your career as a Senior Town Planning Officer. You can reach me on (phone number removed) if you have any questions!
FOSTER CARE ASSOCIATES (THE FCA) Senior Participation Officer (Children & Families - Fostering) - Full Time Location: The Regional Office is in Sheffield and the successful candidate will be based here. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 28,500 Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities We are seeking someone who is passionate about working with children and young people and supporting them to make a difference in their community. This is an exciting opportunity that involves leading a dynamic team to deliver a service to children and families that puts young people at the forefront. We are looking for a confident individual who can share our vision and support us to develop the service. To lead and manage a team in establishing strong consultation systems with foster children, foster carers and their birth children, through a programme of activities, events, and other creative mechanisms - ensuring their voices are heard, actions implemented and outcomes monitored through the Regional Service Improvement plan To work with the Registered Manager and regional management team in developing the agency's Participation Strategy To supervise two members of staff To lead on groups, events and activities specifically for children and young people Take an active and professional role in the continuing development of the Participation Service. To represent the region in relation to Participation within the Polaris community and with external stakeholders Arranging activities and workshops for children in our care and children who foster Forge close and productive working relationships with colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Complete reports and maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have experience of working with children and young people, supporting and advocating to ensure their voices are heard Experience of fostering is not essential, however, experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful You will be expected to demonstrate passion and aspiration for our children and young people to help them reach their full potential You will have some previous experience of leading a team or projects to ensure the service is delivered Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will be able to demonstrate excellent communication skills, with an ability to communicate with and present to children and adults and build strong connections. You will need to demonstrate an ability to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour You will be expected to possess good written skills and IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases You will need to have a full driving licence and unrestricted access to a vehicle You will be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
Apr 21, 2026
Full time
FOSTER CARE ASSOCIATES (THE FCA) Senior Participation Officer (Children & Families - Fostering) - Full Time Location: The Regional Office is in Sheffield and the successful candidate will be based here. There will be an expectation that if successful you will travel throughout the region that includes Yorks, Lincs, East Midlands and Northants. There will be some opportunity to work from home when relevant. Basic Salary: 28,500 Benefits: Company Car or 2,000 car allowance (pro rata), 30 days' Annual Leave (rising to 35 with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & On-site Parking About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Role responsibilities We are seeking someone who is passionate about working with children and young people and supporting them to make a difference in their community. This is an exciting opportunity that involves leading a dynamic team to deliver a service to children and families that puts young people at the forefront. We are looking for a confident individual who can share our vision and support us to develop the service. To lead and manage a team in establishing strong consultation systems with foster children, foster carers and their birth children, through a programme of activities, events, and other creative mechanisms - ensuring their voices are heard, actions implemented and outcomes monitored through the Regional Service Improvement plan To work with the Registered Manager and regional management team in developing the agency's Participation Strategy To supervise two members of staff To lead on groups, events and activities specifically for children and young people Take an active and professional role in the continuing development of the Participation Service. To represent the region in relation to Participation within the Polaris community and with external stakeholders Arranging activities and workshops for children in our care and children who foster Forge close and productive working relationships with colleagues, Foster Parents, external professionals and multi-agency networks Attendance at meetings with Professionals from Education, Health and Social Services sectors to support our Children and Young People's care plans Complete reports and maintain clear records Be aware of, and take responsibility for staying up to date with professional practice standards, legislation and company policy including confidentiality, GDPR, safeguarding, equality, diversity and inclusion Provide support and guidance to our families and help promote the stability of foster placements About You Ideally you will have experience of working with children and young people, supporting and advocating to ensure their voices are heard Experience of fostering is not essential, however, experience of working with and/or understanding of children and young people who have experienced trauma, helping them to achieve positive outcomes, will be useful You will be expected to demonstrate passion and aspiration for our children and young people to help them reach their full potential You will have some previous experience of leading a team or projects to ensure the service is delivered Ideally you will possess a relevant qualification or evidence of formal training in childcare, childhood studies, education, social work, youth work, community work and/or psychology You will be able to demonstrate excellent communication skills, with an ability to communicate with and present to children and adults and build strong connections. You will need to demonstrate an ability to remain calm when under high levels of pressure, emotionally traumatic situations and when dealing with difficult or confrontational behaviour You will be expected to possess good written skills and IT skills to include Microsoft Office (Word, Excel, Outlook and PowerPoint) and databases You will need to have a full driving licence and unrestricted access to a vehicle You will be willing to undertake an Enhanced DBS check FCA is part of the Polaris group being a family of independent fostering agencies, all with our own individual areas of expertise, but with one shared vision. We want to give children across the country who have had a difficult start in life, the support they need to build themselves a stronger and happier future. For our Foster Parents, we provide a close network of support that becomes like a second family. For an informal discussion about this exciting role, please contact Jo Barrass - Fostering Service Manager on (phone number removed). No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. PandoLogic. Category:Personal Care,
Olympia Events is more than an exhibition venue, conference centre and live-event space - it's an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at About the Role Reporting directly to the Chief Operating Officer, this role presents a unique opportunity to drive transformational change and optimise revenue streams in the food and beverage space at Olympia Events. In this role, you will be responsible for the overall running of the Catering offer for the Events business, driving quality and service standards to the highest level and promoting innovation and product development. You will lead a team, maintaining close controls on both product and labour whilst ensuring exemplary customer satisfaction. You will be an experienced, creative, commercially aware senior leader with a strong track record in delivering successful food and beverage offerings. You will have a deep understanding of food and beverage trends as well as an ability to effectively negotiate with a multitude of suppliers. You will be responsible for structuring and managing the Food and Beverage department so your ability to provide inspirational leadership in a fast-paced, constantly evolving environment is essential. This position requires a strategic leader with a passion for hospitality and a commitment to excellence. Key responsibilities Working in conjunction with the Legends global team, the Chief Operating Officer and the Head of Human Resources, devise a workforce structure for the F&B department which will be fit for the future and meet the ambitions of the redevelopment before attracting and recruiting a high-performing team. Lead the creation of an impactful, commercially advantageous F&B strategy, optimising all revenue streams and maximising cost efficiencies. Work alongside the Finance Director to set and monitor budgets, guaranteeing the operation achieves financial targets of revenue and profit to ensure its ongoing financial viability. Undertake market research, forecasting, and competitive analysis to identify new opportunities for maximising revenue. Develop and execute innovative concepts and programs to enhance the customer experience and lead the team to ensure a high level of hospitality is delivered across the board. Collaborate with the Executive Chef, Legends central team and Olympia clients to customise catering menus and beverage offerings based on specific preferences, requirements and market research. Work closely with Head of F&B sales to ensure alignment with culinary offers, financial performance and client requirements. Collaborate with the Director of Marketing and Communications to ensure all marketing for F&B activity is commercially astute, viable and customer led. Develop and manage plans, budgets and timelines to ensure efficient and effective execution of F&B initiatives. Collaborate with Executive Chef, Head of Retail Heritage Halls, General Managers of ICC & Addison to ensure the standards of F&B offers across all 3 venues are of suitable high standard, aligned and in keeping with the venues. Negotiate and manage successful relationships with relevant vendors/sub-contractors. Identify, adopt and implement KPIs and management information for the board to track and measure success. Develop and produce regular reports providing a breakdown and analysis of flash sales and wage costs. Implement and ensure compliance with health and safety and food hygiene regulations as well as Legends company standards and policies. Be laser focussed on the scheduling and efficient use of salaried and casual staff ensuring sufficient cover for events within budgetary parameters. Where required, work positively and collaboratively with F&B leads and partners across the Legends family and Olympia Estate to ensure all work and efforts are aligned to the wider destination strategy. About you Proven senior F&B leadership experience within high volume, customer focused venues, with a track record of developing and successfully delivering F&B strategies aligned to commercial objectives. Demonstrated ability to build and lead functions from scratch, providing inspirational leadership to recruit, develop and motivate high performing, flexible teams. Commercially and financially astute, with strong capability in budgeting, margin and stock control, labour management, and real time reporting to multiple stakeholders. Deep knowledge of hospitality trends, food innovation and operational delivery, including catering infrastructure, statutory compliance, food hygiene and health & safety. Credible, strategic communicator and decision maker, able to influence at all levels, present to diverse audiences, operate under pressure with integrity, and manage sensitive matters discreetly Holder of a Personal Licence. Sustainability Responsibilities: Continuously improve your knowledge of Olympia Events' sustainability programme - the 'Grand Plan'. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and excepts all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over according to the changing needs of the business.
Apr 21, 2026
Full time
Olympia Events is more than an exhibition venue, conference centre and live-event space - it's an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at About the Role Reporting directly to the Chief Operating Officer, this role presents a unique opportunity to drive transformational change and optimise revenue streams in the food and beverage space at Olympia Events. In this role, you will be responsible for the overall running of the Catering offer for the Events business, driving quality and service standards to the highest level and promoting innovation and product development. You will lead a team, maintaining close controls on both product and labour whilst ensuring exemplary customer satisfaction. You will be an experienced, creative, commercially aware senior leader with a strong track record in delivering successful food and beverage offerings. You will have a deep understanding of food and beverage trends as well as an ability to effectively negotiate with a multitude of suppliers. You will be responsible for structuring and managing the Food and Beverage department so your ability to provide inspirational leadership in a fast-paced, constantly evolving environment is essential. This position requires a strategic leader with a passion for hospitality and a commitment to excellence. Key responsibilities Working in conjunction with the Legends global team, the Chief Operating Officer and the Head of Human Resources, devise a workforce structure for the F&B department which will be fit for the future and meet the ambitions of the redevelopment before attracting and recruiting a high-performing team. Lead the creation of an impactful, commercially advantageous F&B strategy, optimising all revenue streams and maximising cost efficiencies. Work alongside the Finance Director to set and monitor budgets, guaranteeing the operation achieves financial targets of revenue and profit to ensure its ongoing financial viability. Undertake market research, forecasting, and competitive analysis to identify new opportunities for maximising revenue. Develop and execute innovative concepts and programs to enhance the customer experience and lead the team to ensure a high level of hospitality is delivered across the board. Collaborate with the Executive Chef, Legends central team and Olympia clients to customise catering menus and beverage offerings based on specific preferences, requirements and market research. Work closely with Head of F&B sales to ensure alignment with culinary offers, financial performance and client requirements. Collaborate with the Director of Marketing and Communications to ensure all marketing for F&B activity is commercially astute, viable and customer led. Develop and manage plans, budgets and timelines to ensure efficient and effective execution of F&B initiatives. Collaborate with Executive Chef, Head of Retail Heritage Halls, General Managers of ICC & Addison to ensure the standards of F&B offers across all 3 venues are of suitable high standard, aligned and in keeping with the venues. Negotiate and manage successful relationships with relevant vendors/sub-contractors. Identify, adopt and implement KPIs and management information for the board to track and measure success. Develop and produce regular reports providing a breakdown and analysis of flash sales and wage costs. Implement and ensure compliance with health and safety and food hygiene regulations as well as Legends company standards and policies. Be laser focussed on the scheduling and efficient use of salaried and casual staff ensuring sufficient cover for events within budgetary parameters. Where required, work positively and collaboratively with F&B leads and partners across the Legends family and Olympia Estate to ensure all work and efforts are aligned to the wider destination strategy. About you Proven senior F&B leadership experience within high volume, customer focused venues, with a track record of developing and successfully delivering F&B strategies aligned to commercial objectives. Demonstrated ability to build and lead functions from scratch, providing inspirational leadership to recruit, develop and motivate high performing, flexible teams. Commercially and financially astute, with strong capability in budgeting, margin and stock control, labour management, and real time reporting to multiple stakeholders. Deep knowledge of hospitality trends, food innovation and operational delivery, including catering infrastructure, statutory compliance, food hygiene and health & safety. Credible, strategic communicator and decision maker, able to influence at all levels, present to diverse audiences, operate under pressure with integrity, and manage sensitive matters discreetly Holder of a Personal Licence. Sustainability Responsibilities: Continuously improve your knowledge of Olympia Events' sustainability programme - the 'Grand Plan'. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and excepts all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over according to the changing needs of the business.
About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive. About the Role The Venue Security & Reception Officer is responsible for ensuring the safety, security, and smooth operation of all backstage areas at Sheffield City Hall. This role is the first point of contact for artists, crew, contractors, and staff entering the building via the stagedoor, and plays a critical part in maintaining a secure, professional, and welcoming environment during events, rehearsals, and day to day venue operations. What we can offer Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield ; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities: Managing backstage access and security , controlling entry to restricted areas, issuing accreditation, maintaining accurate logs, conducting checks, and ensuring safe, compliant backstage routes at all times. Acting as the key point of contact for artists and crews , delivering a professional, discreet welcome and coordinating closely with tour managers, production teams and venue departments. Maintaining a safe and secure environment , monitoring CCTV and alarms, responding to incidents or emergencies, supporting evacuations and completing incident reporting in line with procedures. Providing operational and logistical support , overseeing deliveries, contractor access, loading bays and vehicle movements, while managing keys, passes, lost property and secure storage. Ensuring smooth daily venue operations , maintaining an organised stagedoor area and taking responsibility for opening and securing the building as required. We are looking for someone with: Relevant security experience , ideally within live venues or events, with theatre, concert hall or touring backgrounds an advantage. Excellent communication and people skills , able to stay calm under pressure and work professionally with artists, crews and venue teams. A strong grasp of safety and safeguarding , including emergency procedures and incident awareness in live environments. The right qualifications , including an SIA Door Supervisor licence (essential), with First Aid at Work and CCTV Operator certifications as added strengths. Solid administrative and technical capability , confident using Microsoft Word, Excel and email systems for logging, reporting and day to day coordination. Recruitment Process Outlined: 1st Stage- Intro Call with Talent Team 2nd Stage- Interview with Hiring Team at Sheffield City Hall Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
Apr 21, 2026
Full time
About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive. About the Role The Venue Security & Reception Officer is responsible for ensuring the safety, security, and smooth operation of all backstage areas at Sheffield City Hall. This role is the first point of contact for artists, crew, contractors, and staff entering the building via the stagedoor, and plays a critical part in maintaining a secure, professional, and welcoming environment during events, rehearsals, and day to day venue operations. What we can offer Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield ; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities: Managing backstage access and security , controlling entry to restricted areas, issuing accreditation, maintaining accurate logs, conducting checks, and ensuring safe, compliant backstage routes at all times. Acting as the key point of contact for artists and crews , delivering a professional, discreet welcome and coordinating closely with tour managers, production teams and venue departments. Maintaining a safe and secure environment , monitoring CCTV and alarms, responding to incidents or emergencies, supporting evacuations and completing incident reporting in line with procedures. Providing operational and logistical support , overseeing deliveries, contractor access, loading bays and vehicle movements, while managing keys, passes, lost property and secure storage. Ensuring smooth daily venue operations , maintaining an organised stagedoor area and taking responsibility for opening and securing the building as required. We are looking for someone with: Relevant security experience , ideally within live venues or events, with theatre, concert hall or touring backgrounds an advantage. Excellent communication and people skills , able to stay calm under pressure and work professionally with artists, crews and venue teams. A strong grasp of safety and safeguarding , including emergency procedures and incident awareness in live environments. The right qualifications , including an SIA Door Supervisor licence (essential), with First Aid at Work and CCTV Operator certifications as added strengths. Solid administrative and technical capability , confident using Microsoft Word, Excel and email systems for logging, reporting and day to day coordination. Recruitment Process Outlined: 1st Stage- Intro Call with Talent Team 2nd Stage- Interview with Hiring Team at Sheffield City Hall Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
Must have previous experience as a Civil Enforcement Officer. This role of Civil Enforcement Officer will pay 32 an hour umbrella for night enforcement duties. vehicles so that the other drivers can go about their daily business with minimum disruption. They work together with CCTV cameras to issue tickets (Officially known as "penalty charge notices" or "PCNs") to vehicles that do not comply with parking regulations. The Dimensions of this role Issue PCNs to vehicles that are parked in contravention of the parking regulations Record evidence and observations to monitor vehicles parking Report any equipment that is in need of repair, so we can get it fixed as quickly as possible Report other problems with the signs, lined or activity on street Report abandoned vehicles to management The candidate we need must be an excellent communicator with previous enforcement experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. Uniform will be provided for the role; however you will be expected to provide your own black shoes. You will be required to work 36 hours per week, Monday to Sunday, nights including Bank Holidays on a rota basis, between the hours of 7pm and 7am. So flexibility for the role is essential. Driving license essential. If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for the parking department. Unity offer referral schemes for all successful referrals at officer level Key result areas/overview. Civil Enforcement Officers (CEOs) patrol the streets. Their primary role is to encourage considerate parking by taking appropriate action against illegally parked Previous Parking industry experience is essential for all parking vacancies
Apr 21, 2026
Seasonal
Must have previous experience as a Civil Enforcement Officer. This role of Civil Enforcement Officer will pay 32 an hour umbrella for night enforcement duties. vehicles so that the other drivers can go about their daily business with minimum disruption. They work together with CCTV cameras to issue tickets (Officially known as "penalty charge notices" or "PCNs") to vehicles that do not comply with parking regulations. The Dimensions of this role Issue PCNs to vehicles that are parked in contravention of the parking regulations Record evidence and observations to monitor vehicles parking Report any equipment that is in need of repair, so we can get it fixed as quickly as possible Report other problems with the signs, lined or activity on street Report abandoned vehicles to management The candidate we need must be an excellent communicator with previous enforcement experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. Uniform will be provided for the role; however you will be expected to provide your own black shoes. You will be required to work 36 hours per week, Monday to Sunday, nights including Bank Holidays on a rota basis, between the hours of 7pm and 7am. So flexibility for the role is essential. Driving license essential. If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for the parking department. Unity offer referral schemes for all successful referrals at officer level Key result areas/overview. Civil Enforcement Officers (CEOs) patrol the streets. Their primary role is to encourage considerate parking by taking appropriate action against illegally parked Previous Parking industry experience is essential for all parking vacancies
Volunteer Coordinator (Community & Programme Support) Join a rewarding opportunity supporting volunteer management, training delivery and community engagement within a multi-agency, safeguarding-focused environment, contributing to meaningful social impact. If you've also worked in the following roles, we'd also like to hear from you: Volunteer Manager, Domestic Abuse Support Worker, Community Engagement Officer, Programme Coordinator, Support Services Coordinator, Volunteer Lead SALARY: £24,970 pro rata (Actual Salary for 18.5 Hours per Week, £12,485 per annum) LOCATION: Woking, Surrey at least 1 day per week and visiting other locations in Surrey JOB TYPE: Part-Time, Fixed Term 12 Month Contract (starting 1st June 2026) WORKING HOURS: 18.5 Hours per Week (There is some flexibility around days / hours / working patterns. But this will need to include Thursday and Friday each week - some occasional evening work will be required) JOB OVERVIEW We have a fantastic new job opportunity for a Volunteer Coordinator (Community & Programme Support) to support the delivery and development of a volunteer programme within a specialist intervention service addressing domestic abuse. As a Volunteer Coordinator (Community & Programme Support) you will coordinate volunteers supporting participants through structured case management, helping individuals set goals, manage risk and build stability. The role involves training delivery, stakeholder engagement and safeguarding-focused support. Working closely with internal teams and external partners, the Volunteer Coordinator (Community & Programme Support) will contribute to programme development, volunteer supervision and community outreach. This is a varied role requiring strong organisation skills, communication and the ability to manage complex information. This is an excellent opportunity for a Volunteer Coordinator (Community & Programme Support) with experience in volunteering, safeguarding, or multi-agency environments who is passionate about supporting positive behavioural change and community safety. APPLY TODAY Ready to make your next career move? Apply Now with your CV along with a Short Covering Letter detailing your reasons for applying and why you feel you are suitable for this role. DUTIES Your duties as the Volunteer Coordinator (Community & Programme Support) include: Volunteer Coordination and Support: Oversee the day-to-day engagement, supervision and development of volunteers Training Delivery: Facilitate inductions and ongoing training to ensure volunteers meet required standards Stakeholder Engagement: Attend partnership meetings and represent the service across multi-agency settings Risk Management: Support volunteers in understanding and managing risks when working with complex cases Programme Promotion: Champion the initiative and support awareness across partner organisations Event Coordination: Organise and participate in community outreach events and stakeholder sessions Volunteer Recruitment: Assist with interviewing, onboarding and supporting individuals with lived experience Data and Documentation: Maintain accurate records, case tracking and ensure compliance with data protection Feedback and Evaluation: Gather feedback from volunteers and participants to support continuous improvement Relationship Building: Develop effective working relationships with internal teams and external stakeholders CANDIDATE REQUIREMENTS ESSENTIAL: Previous experience in volunteer coordination, community engagement or support services Proven experience of working within safeguarding frameworks and risk management environments Strong communication skills with the ability to engage and influence stakeholders Experience with training delivery, mentoring or supporting individuals Ability to organise and manage a varied workload with competing priorities Good IT skills including Microsoft Office, databases and case management systems Ability to analyse information and contribute to informed decision-making A team-focused approach with strong interpersonal and relationship-building skills Willingness to travel for meetings and events DESIRABLE: Understanding of the voluntary sector and volunteer management frameworks Experience within a multi-agency or partnership environment Knowledge of domestic abuse or criminal justice systems Experience delivering structured training or inductions Relevant qualification such as Level 3 in Volunteer Management This role is subject to an Enhanced Adult & Child Disclosure and Barring Service (DBS) check CLOSING DATE: 1st May 2026 HOW TO APPLY To be considered for this job vacancy, please submit your CV along with a short covering letter detailing your reasons for applying and why you feel you are suitable. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14618 Part-Time, Fixed Term Contract Social Care Jobs, Careers and Vacancies. Find a new job and work in Woking, Surrey. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Apr 21, 2026
Contractor
Volunteer Coordinator (Community & Programme Support) Join a rewarding opportunity supporting volunteer management, training delivery and community engagement within a multi-agency, safeguarding-focused environment, contributing to meaningful social impact. If you've also worked in the following roles, we'd also like to hear from you: Volunteer Manager, Domestic Abuse Support Worker, Community Engagement Officer, Programme Coordinator, Support Services Coordinator, Volunteer Lead SALARY: £24,970 pro rata (Actual Salary for 18.5 Hours per Week, £12,485 per annum) LOCATION: Woking, Surrey at least 1 day per week and visiting other locations in Surrey JOB TYPE: Part-Time, Fixed Term 12 Month Contract (starting 1st June 2026) WORKING HOURS: 18.5 Hours per Week (There is some flexibility around days / hours / working patterns. But this will need to include Thursday and Friday each week - some occasional evening work will be required) JOB OVERVIEW We have a fantastic new job opportunity for a Volunteer Coordinator (Community & Programme Support) to support the delivery and development of a volunteer programme within a specialist intervention service addressing domestic abuse. As a Volunteer Coordinator (Community & Programme Support) you will coordinate volunteers supporting participants through structured case management, helping individuals set goals, manage risk and build stability. The role involves training delivery, stakeholder engagement and safeguarding-focused support. Working closely with internal teams and external partners, the Volunteer Coordinator (Community & Programme Support) will contribute to programme development, volunteer supervision and community outreach. This is a varied role requiring strong organisation skills, communication and the ability to manage complex information. This is an excellent opportunity for a Volunteer Coordinator (Community & Programme Support) with experience in volunteering, safeguarding, or multi-agency environments who is passionate about supporting positive behavioural change and community safety. APPLY TODAY Ready to make your next career move? Apply Now with your CV along with a Short Covering Letter detailing your reasons for applying and why you feel you are suitable for this role. DUTIES Your duties as the Volunteer Coordinator (Community & Programme Support) include: Volunteer Coordination and Support: Oversee the day-to-day engagement, supervision and development of volunteers Training Delivery: Facilitate inductions and ongoing training to ensure volunteers meet required standards Stakeholder Engagement: Attend partnership meetings and represent the service across multi-agency settings Risk Management: Support volunteers in understanding and managing risks when working with complex cases Programme Promotion: Champion the initiative and support awareness across partner organisations Event Coordination: Organise and participate in community outreach events and stakeholder sessions Volunteer Recruitment: Assist with interviewing, onboarding and supporting individuals with lived experience Data and Documentation: Maintain accurate records, case tracking and ensure compliance with data protection Feedback and Evaluation: Gather feedback from volunteers and participants to support continuous improvement Relationship Building: Develop effective working relationships with internal teams and external stakeholders CANDIDATE REQUIREMENTS ESSENTIAL: Previous experience in volunteer coordination, community engagement or support services Proven experience of working within safeguarding frameworks and risk management environments Strong communication skills with the ability to engage and influence stakeholders Experience with training delivery, mentoring or supporting individuals Ability to organise and manage a varied workload with competing priorities Good IT skills including Microsoft Office, databases and case management systems Ability to analyse information and contribute to informed decision-making A team-focused approach with strong interpersonal and relationship-building skills Willingness to travel for meetings and events DESIRABLE: Understanding of the voluntary sector and volunteer management frameworks Experience within a multi-agency or partnership environment Knowledge of domestic abuse or criminal justice systems Experience delivering structured training or inductions Relevant qualification such as Level 3 in Volunteer Management This role is subject to an Enhanced Adult & Child Disclosure and Barring Service (DBS) check CLOSING DATE: 1st May 2026 HOW TO APPLY To be considered for this job vacancy, please submit your CV along with a short covering letter detailing your reasons for applying and why you feel you are suitable. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14618 Part-Time, Fixed Term Contract Social Care Jobs, Careers and Vacancies. Find a new job and work in Woking, Surrey. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
The Kids Network is a London based children s charity connecting young people with trained volunteer mentors. We re looking for a highly organised, relationship focused School Experience Officer to support our school partnerships strategy and ensure every school has a brilliant experience of our programme. Contract: Permanent, full time (35 hours) Salary: £28,000 p/a Location: London-based Reporting to Schools and Partnerships Lead We will be holding first round calls on the week commencing Monday 4th May, with the second round interviews taking place 11th May. ABOUT THE ROLE We re looking for a highly organised, relationship focused School Experience Officer to join our Programme Delivery team and support our Schools and Partnerships Leader. This role is central to ensuring that every school we work with receives a consistent, high quality experience of our mentoring programme. You ll manage the day to day administration of school referrals, support schools to contribute financially to the programme, and help nurture strong, positive relationships with both new and existing school partners. If you re proactive, detail driven and passionate about improving outcomes for children in London, this could be the perfect role for you. WHAT YOU LL DO Manage school referrals from enquiry to mentor match Provide excellent day to day support to school partners Maintain accurate records on Salesforce Support income generation through proposals, invoices and partner stewardship Coordinate school communications and gather feedback Assist with outreach and partnership development BENEFITS Flexible working arrangements (mostly working from home, with 1-2 days a week in the office) 25 days annual leave entitlement, plus additional day awarded each year (up to five years) Option to swap bank holidays for other religious holidays Birthdays off Two Mental Health Me Days Volunteering time to mentor with The Kids Network Personal development budget Team socials Working in a value-led organisation, where we share the impact we have on children every day KEY RESPONSIBILITIES SCHOOL REFERRALS & ADMINISTRATION Manage the day-to-day administration of the referral process, from initial enquiry to a child being matched with a mentor Apply a schools first , customer service approach by supporting schools to complete referrals accurately and in a timely way, following up proactively to keep pipelines moving Maintain accurate, up-to-date records of all referrals and school interactions on our CRM (Salesforce), flagging any issues to the Schools & Partnerships Leader Responsibility for securing a minimum number of referrals from schools Income Generation Support Support the Schools & Partnerships Leader to secure financial contributions from school partners, including preparing proposals, invoices and contribution agreements Follow the financial procedures for contributions from referral partners and maintain accurate records Help to identify and follow up on income opportunities with existing and prospective school partners Encourage schools to run simple fundraising activities within their communities SCHOOL RELATIONSHIPS & EXPEREINCE Act as a first point of contact for schools on day-to-day queries, providing a warm, professional and responsive service Coordinate communications with schools throughout the programme cycle, including onboarding, quality assurance check ins and end of programme impact collection from schools Support the delivery team with the smooth handover of referrals, ensuring school partners feel informed and well-supported Gather school feedback and share insights with the Schools & Partnerships Leader to support continuous improvement Building and maintaining internal and external relationships, attending events or actively stewarding our offer with stakeholders PARTNERSHIP DEVELOPMENT SUPPORT Assist the Schools & Partnerships Leader in identifying and approaching prospective school partners Help to prepare materials for school outreach, including presentations, information packs and email communications Maintain an up-to-date record of prospective and active school partners, supporting the management of the partnership pipeline Identify what s working well across schools and share best practice GENERAL & ADMINISTRATIVE Support the Schools & Partnerships Leader with administrative tasks related to school engagement and partnership work Contribute to team meetings and planning processes as required Act in compliance with all organisational policies and procedures, including data protection and GDPR ABOUT YOU PERSONAL SPECIFICATION Strong administrative and organisational skills, with excellent attention to detail A natural relationship builder, confident working with schools and communities Clear and confident written and verbal communication skills Ability to manage multiple tasks and deadlines in a busy environment A proactive, can-do approach with the ability to work both independently and as part of a team Comfort working with data and digital systems, including CRM or database tools and communication tools like Slack, Teams and Zoom. Knowledge of the primary school landscape A genuine commitment to The Kids Network's mission and values, and a passion for supporting children and young people DESIRABLE Experience in an administrative, coordination or customer-facing role Experience of delivering or arranging programmes in either an educational or safeguarding setting Experience of, or a strong interest in, the charity, education or public sector Familiarity with Salesforce or a similar CRM system Some exposure to income generation, sales support or fundraising administration To apply please send your CV and a cover letter, no more than two pages about why you are right for this role and why you want to join The Kids Network. Due to the size of the team, we are unfortunately unable to respond to every application. SAFEGUARDING COMMITMENT The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check. EQUITY COMMITMENT The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we recognise that there is more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination. If this is the case we are both happy to discuss better ways to support your candidacy and make this application process as equitable as possible for you. We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role. Find out more about our commitment to anti-oppression on our website.
Apr 21, 2026
Full time
The Kids Network is a London based children s charity connecting young people with trained volunteer mentors. We re looking for a highly organised, relationship focused School Experience Officer to support our school partnerships strategy and ensure every school has a brilliant experience of our programme. Contract: Permanent, full time (35 hours) Salary: £28,000 p/a Location: London-based Reporting to Schools and Partnerships Lead We will be holding first round calls on the week commencing Monday 4th May, with the second round interviews taking place 11th May. ABOUT THE ROLE We re looking for a highly organised, relationship focused School Experience Officer to join our Programme Delivery team and support our Schools and Partnerships Leader. This role is central to ensuring that every school we work with receives a consistent, high quality experience of our mentoring programme. You ll manage the day to day administration of school referrals, support schools to contribute financially to the programme, and help nurture strong, positive relationships with both new and existing school partners. If you re proactive, detail driven and passionate about improving outcomes for children in London, this could be the perfect role for you. WHAT YOU LL DO Manage school referrals from enquiry to mentor match Provide excellent day to day support to school partners Maintain accurate records on Salesforce Support income generation through proposals, invoices and partner stewardship Coordinate school communications and gather feedback Assist with outreach and partnership development BENEFITS Flexible working arrangements (mostly working from home, with 1-2 days a week in the office) 25 days annual leave entitlement, plus additional day awarded each year (up to five years) Option to swap bank holidays for other religious holidays Birthdays off Two Mental Health Me Days Volunteering time to mentor with The Kids Network Personal development budget Team socials Working in a value-led organisation, where we share the impact we have on children every day KEY RESPONSIBILITIES SCHOOL REFERRALS & ADMINISTRATION Manage the day-to-day administration of the referral process, from initial enquiry to a child being matched with a mentor Apply a schools first , customer service approach by supporting schools to complete referrals accurately and in a timely way, following up proactively to keep pipelines moving Maintain accurate, up-to-date records of all referrals and school interactions on our CRM (Salesforce), flagging any issues to the Schools & Partnerships Leader Responsibility for securing a minimum number of referrals from schools Income Generation Support Support the Schools & Partnerships Leader to secure financial contributions from school partners, including preparing proposals, invoices and contribution agreements Follow the financial procedures for contributions from referral partners and maintain accurate records Help to identify and follow up on income opportunities with existing and prospective school partners Encourage schools to run simple fundraising activities within their communities SCHOOL RELATIONSHIPS & EXPEREINCE Act as a first point of contact for schools on day-to-day queries, providing a warm, professional and responsive service Coordinate communications with schools throughout the programme cycle, including onboarding, quality assurance check ins and end of programme impact collection from schools Support the delivery team with the smooth handover of referrals, ensuring school partners feel informed and well-supported Gather school feedback and share insights with the Schools & Partnerships Leader to support continuous improvement Building and maintaining internal and external relationships, attending events or actively stewarding our offer with stakeholders PARTNERSHIP DEVELOPMENT SUPPORT Assist the Schools & Partnerships Leader in identifying and approaching prospective school partners Help to prepare materials for school outreach, including presentations, information packs and email communications Maintain an up-to-date record of prospective and active school partners, supporting the management of the partnership pipeline Identify what s working well across schools and share best practice GENERAL & ADMINISTRATIVE Support the Schools & Partnerships Leader with administrative tasks related to school engagement and partnership work Contribute to team meetings and planning processes as required Act in compliance with all organisational policies and procedures, including data protection and GDPR ABOUT YOU PERSONAL SPECIFICATION Strong administrative and organisational skills, with excellent attention to detail A natural relationship builder, confident working with schools and communities Clear and confident written and verbal communication skills Ability to manage multiple tasks and deadlines in a busy environment A proactive, can-do approach with the ability to work both independently and as part of a team Comfort working with data and digital systems, including CRM or database tools and communication tools like Slack, Teams and Zoom. Knowledge of the primary school landscape A genuine commitment to The Kids Network's mission and values, and a passion for supporting children and young people DESIRABLE Experience in an administrative, coordination or customer-facing role Experience of delivering or arranging programmes in either an educational or safeguarding setting Experience of, or a strong interest in, the charity, education or public sector Familiarity with Salesforce or a similar CRM system Some exposure to income generation, sales support or fundraising administration To apply please send your CV and a cover letter, no more than two pages about why you are right for this role and why you want to join The Kids Network. Due to the size of the team, we are unfortunately unable to respond to every application. SAFEGUARDING COMMITMENT The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check. EQUITY COMMITMENT The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we recognise that there is more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination. If this is the case we are both happy to discuss better ways to support your candidacy and make this application process as equitable as possible for you. We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role. Find out more about our commitment to anti-oppression on our website.
