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HAMPSHIRE COUNTY COUNCIL
Evidence Officer - HC623786
HAMPSHIRE COUNTY COUNCIL Basingstoke, Hampshire
Select how often (in days) to receive an alert: Evidence Officer - HC623786 Job Title: Evidence Officer - HC623786 Hours: 13 hours per week - Part Time Contract: Permanent Closing Date: Sunday 26th April 2025 at 23:59 hours Are you looking for a fulfilling role with each day being different? Is this the role for you? Our Evidence Management Centre are looking to recruit into the role of Evidence Officer to join our welcoming team. The vacancy is based in Basingstoke on a part time basis. The Evidence Officer vacancy is an exciting opportunity to be involved in a very varied role where you can be office based one minute, then out and about dropping off and picking up evidence from one of our many locations across Hampshire and Isle of Wight. You will interact with many different departments and get to meet a lot of colleagues across our police force. This is not a full time desk based job even though you will be using a computer during the working day for about 60% of your time to log evidence and keep track of where it is located, it is also an active job keeping you on your feet (and toes). You will need to be able to focus on very in depth computer processes which require two computer screens and multiple windows open at any one time; you will need to be able to multitask and be prepared to stop what you're doing to serve somebody, and pick up again where you left off. You must be equally willing to undertake the physical aspects of the job. What do we need from you? You will need to be customer focused as you will be in contact with both internal and external customers, open minded to what you see and move as you will handle a wide range of evidential items which will vary in size and weight. You will be reuniting people with property so you need to show empathy to make the collection of items after an investigation as minimally distressing as possible. We are looking for someone with attention to detail, someone who can both follow instructions (written and verbal), work by themselves and find information, we also need you to be conscientious and precise with a high standard of quality. Not only will you be working on your own or as part of a team, you will also need very good customer service skills as you will be working with internal and external customers who all need to be treated as individuals. Resilience and the ability to remain calm under pressure are qualities we are looking for as some of our customers will attend requesting their property back when we still need to hold onto it for evidence. Good communication skills are essential. Be aware that some of the evidence you will be handling may be distressing or unpleasant / contaminated. If you would like to know more about this role please take a look at the full role profile Evidence Officer. What's On Offer As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package , including but not limited to: Family friendly policies supporting those with caring responsibilities. Generous annual leave entitlement starting at 24 days in addition to public holidays, rising to 29 after five years' service. Access to a wide range of learning and development opportunities. Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card. Excellent wellbeing support and access to Employee Assistance Programme. Staff representation groups and inclusion network. Essential Qualifications Educated to QCF Level 2 with passes in Maths and English Language or experience to bring post holder to comparable level. A full current driving licence is required. Previous experience of working in a busy office environment including a range of administrative procedures with proven organisational skills. Ability to use own initiative and prioritise work. Computer literate, experienced in use of Microsoft Office. Good literacy and communication skills. Contact details for an informal discussion Please contact the Recruitment Team at or on . Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles. Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives. Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis. The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
Apr 14, 2026
Full time
Select how often (in days) to receive an alert: Evidence Officer - HC623786 Job Title: Evidence Officer - HC623786 Hours: 13 hours per week - Part Time Contract: Permanent Closing Date: Sunday 26th April 2025 at 23:59 hours Are you looking for a fulfilling role with each day being different? Is this the role for you? Our Evidence Management Centre are looking to recruit into the role of Evidence Officer to join our welcoming team. The vacancy is based in Basingstoke on a part time basis. The Evidence Officer vacancy is an exciting opportunity to be involved in a very varied role where you can be office based one minute, then out and about dropping off and picking up evidence from one of our many locations across Hampshire and Isle of Wight. You will interact with many different departments and get to meet a lot of colleagues across our police force. This is not a full time desk based job even though you will be using a computer during the working day for about 60% of your time to log evidence and keep track of where it is located, it is also an active job keeping you on your feet (and toes). You will need to be able to focus on very in depth computer processes which require two computer screens and multiple windows open at any one time; you will need to be able to multitask and be prepared to stop what you're doing to serve somebody, and pick up again where you left off. You must be equally willing to undertake the physical aspects of the job. What do we need from you? You will need to be customer focused as you will be in contact with both internal and external customers, open minded to what you see and move as you will handle a wide range of evidential items which will vary in size and weight. You will be reuniting people with property so you need to show empathy to make the collection of items after an investigation as minimally distressing as possible. We are looking for someone with attention to detail, someone who can both follow instructions (written and verbal), work by themselves and find information, we also need you to be conscientious and precise with a high standard of quality. Not only will you be working on your own or as part of a team, you will also need very good customer service skills as you will be working with internal and external customers who all need to be treated as individuals. Resilience and the ability to remain calm under pressure are qualities we are looking for as some of our customers will attend requesting their property back when we still need to hold onto it for evidence. Good communication skills are essential. Be aware that some of the evidence you will be handling may be distressing or unpleasant / contaminated. If you would like to know more about this role please take a look at the full role profile Evidence Officer. What's On Offer As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package , including but not limited to: Family friendly policies supporting those with caring responsibilities. Generous annual leave entitlement starting at 24 days in addition to public holidays, rising to 29 after five years' service. Access to a wide range of learning and development opportunities. Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card. Excellent wellbeing support and access to Employee Assistance Programme. Staff representation groups and inclusion network. Essential Qualifications Educated to QCF Level 2 with passes in Maths and English Language or experience to bring post holder to comparable level. A full current driving licence is required. Previous experience of working in a busy office environment including a range of administrative procedures with proven organisational skills. Ability to use own initiative and prioritise work. Computer literate, experienced in use of Microsoft Office. Good literacy and communication skills. Contact details for an informal discussion Please contact the Recruitment Team at or on . Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles. Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives. Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis. The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
Citi
Key Management Engineering Lead (SVP)
Citi
The Key Management Engineering Lead is a senior management level position responsible for accomplishing results through the management of the Key Management Engineering team in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework as well as delivering global key management solutions for the company. Responsibilities Ensure the goals of Data Security Engineering department are delivered. Oversee O&T spending to ensure the firm's finances are budgeted and spent according to the Chief Technology officer's (CTO) technology strategies. Manage overall execution of IT strategy and roadmap for Key Management Systems. Lead operational readiness and conformance to global standards for ongoing operation and support. Utilize an in-depth understanding of how engineering integrates within technology and commercial awareness. Responsible for training and coaching team members, performance management activities, monitoring quantity and quality of work, and addressing development needs for assigned personnel. Make evaluative judgment based on analysing information in complicated or unique situations; utilizing multiple sources of information. Impact engineering through overseeing planning, finances / budget, end results and policy setting. Negotiate with senior leaders across functions and with external parties, as required. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications Enhanced experience on cryptographic key management (manual and automated). Familiar with cryptographic interfaces and formats like PKCS. Experience with cryptographic products (e.g. Hardware Security Modules or Key Management solutions like Fortanix). Familiar with common scripting and programming languages. Experience with key management systems used by major cloud providers. Significant number of years of relevant experience in an Engineering role with commensurate experience in people management. Experience working in Financial Services or a large complex and/or global environment. Experience with enterprise-wide projects. Consistently demonstrates clear and concise written and verbal communication. Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices. Demonstrated analytic/diagnostic skills. Ability to work in a matrix environment and partner with virtual teams. Ability to work independently, prioritize, and take ownership of various parts of a project or initiative. Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements. Proven track record of operational process change and improvement. Education Bachelor's degree/University degree or equivalent experience. Master's degree preferred. What we can offer you By joining Citi in Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays). A discretional annual performance related bonus. Private Medical Care & Life Insurance. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Apr 14, 2026
Full time
The Key Management Engineering Lead is a senior management level position responsible for accomplishing results through the management of the Key Management Engineering team in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework as well as delivering global key management solutions for the company. Responsibilities Ensure the goals of Data Security Engineering department are delivered. Oversee O&T spending to ensure the firm's finances are budgeted and spent according to the Chief Technology officer's (CTO) technology strategies. Manage overall execution of IT strategy and roadmap for Key Management Systems. Lead operational readiness and conformance to global standards for ongoing operation and support. Utilize an in-depth understanding of how engineering integrates within technology and commercial awareness. Responsible for training and coaching team members, performance management activities, monitoring quantity and quality of work, and addressing development needs for assigned personnel. Make evaluative judgment based on analysing information in complicated or unique situations; utilizing multiple sources of information. Impact engineering through overseeing planning, finances / budget, end results and policy setting. Negotiate with senior leaders across functions and with external parties, as required. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications Enhanced experience on cryptographic key management (manual and automated). Familiar with cryptographic interfaces and formats like PKCS. Experience with cryptographic products (e.g. Hardware Security Modules or Key Management solutions like Fortanix). Familiar with common scripting and programming languages. Experience with key management systems used by major cloud providers. Significant number of years of relevant experience in an Engineering role with commensurate experience in people management. Experience working in Financial Services or a large complex and/or global environment. Experience with enterprise-wide projects. Consistently demonstrates clear and concise written and verbal communication. Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices. Demonstrated analytic/diagnostic skills. Ability to work in a matrix environment and partner with virtual teams. Ability to work independently, prioritize, and take ownership of various parts of a project or initiative. Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements. Proven track record of operational process change and improvement. Education Bachelor's degree/University degree or equivalent experience. Master's degree preferred. What we can offer you By joining Citi in Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays). A discretional annual performance related bonus. Private Medical Care & Life Insurance. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Vivid Healthcare Search Limited
Band 5 Corporate Governance Officer
Vivid Healthcare Search Limited Bristol, Somerset
My client is looking for a full time Band 5 Corporate Governance Officer to work in Bristol. Shift Times: 09:00am - 17:00pm - 3 months - Monday to Friday Reporting to the Senior Corporate Governance Officer & Policy Manager, the post holder will work as part of the Corporate Governance Team, providing administrative support to Board and Committee meetings and supporting corporate governance processes across the Trust. The post holder will liaise daily with Trust Board Members, Executive Directors, Non-Executive Directors and external stakeholders. They must work effectively in a highly pressurised environment, demonstrating resilience, patience and excellent organisational skills. They will also be responsible for governance projects, monitoring work-plans, agendas, minutes, supporting documents and corporate registers. What You Need: Excellent IT skills in SharePoint, Microsoft Word, Outlook, PowerPoint and Excel. Experience using electronic diary systems and committee management tools such as Convene. Experience in roles requiring record-keeping with high attention to detail. Proven ability to cope with fast-paced, high-pressure environments. Strong organisational skills with ability to manage conflicting deadlines. Experience of office systems and ability to work independently using initiative. Ability to respond to last-minute changes, make sound decisions and re-prioritise. Excellent written and verbal communication. Ability to influence, negotiate and engage confidently with staff at all levels. Ability to analyse a range of facts and propose solutions. Ability to develop strong working relationships and represent the organisation professionally. Why Vivid Healthcare? Excellent rates of pay - Weekly Payroll & flexible payment options Dedicated consultant who will support you around the clock with your needs Fast - Track compliance, cleared to work within 4 days Variety of work with a handful of clients local to you Referral scheme - receive up to £200 for every nurse/HCA recommendation If you are interested please apply to this job ad and a member of the team will be in contact within 24 hours
Apr 14, 2026
Seasonal
My client is looking for a full time Band 5 Corporate Governance Officer to work in Bristol. Shift Times: 09:00am - 17:00pm - 3 months - Monday to Friday Reporting to the Senior Corporate Governance Officer & Policy Manager, the post holder will work as part of the Corporate Governance Team, providing administrative support to Board and Committee meetings and supporting corporate governance processes across the Trust. The post holder will liaise daily with Trust Board Members, Executive Directors, Non-Executive Directors and external stakeholders. They must work effectively in a highly pressurised environment, demonstrating resilience, patience and excellent organisational skills. They will also be responsible for governance projects, monitoring work-plans, agendas, minutes, supporting documents and corporate registers. What You Need: Excellent IT skills in SharePoint, Microsoft Word, Outlook, PowerPoint and Excel. Experience using electronic diary systems and committee management tools such as Convene. Experience in roles requiring record-keeping with high attention to detail. Proven ability to cope with fast-paced, high-pressure environments. Strong organisational skills with ability to manage conflicting deadlines. Experience of office systems and ability to work independently using initiative. Ability to respond to last-minute changes, make sound decisions and re-prioritise. Excellent written and verbal communication. Ability to influence, negotiate and engage confidently with staff at all levels. Ability to analyse a range of facts and propose solutions. Ability to develop strong working relationships and represent the organisation professionally. Why Vivid Healthcare? Excellent rates of pay - Weekly Payroll & flexible payment options Dedicated consultant who will support you around the clock with your needs Fast - Track compliance, cleared to work within 4 days Variety of work with a handful of clients local to you Referral scheme - receive up to £200 for every nurse/HCA recommendation If you are interested please apply to this job ad and a member of the team will be in contact within 24 hours
Morson Edge
Export Officer
Morson Edge
Export Officer, based in Samlesbury; 12 month contract; 37 hours a week; £22.15 per hour PAYE An exciting opportunity has arisen for an Export Officer to work in an International Trade Solutions Team for a global aerospace client. This role will provide you with the opportunity to gain export operational experience across all Air platforms including US Programmes and Europe & International. The role will report into the Export Operations Team Leader and will have responsibility for the efficient and economical movement of goods in accordance with company policies and in compliance with relevant national and international laws. As an Export Officer, you will be required to meet the increasingly complex needs for the physical delivery of Air Sector assets for existing and emerging international customers. You will also contribute to the reporting within the company framework and for the escalation of all business issues relating to export operations. The successful candidate will have responsibility for all aspects of export documentation defined by HMRC, maintaining knowledge of legislative changes that impact current or potential future business procedures, whilst supporting good governance, compliance and effective administration of the processes for the company. Knowledge required; - Solid knowledge of international trade matters with good experience of applying up to date import techniques - Previous experience in an export environment would be beneficial - An understanding of the legal and regulatory requirements related to the exporting of shipments Skills required; - Keen attention to detail and be able to work in a fast paced, highly pressurised team - Excellent organisational skills & competent under pressure, with the ability to work to tight deadlines - Ability to juggle multiple enquiries and prioritise workload accordingly - IT competent with good Microsoft and excel skills - Able to work well on your own and as part of a team to meet demands - Enthusiasm and a positive attitude Morson is acting as an employment business in relation to this vacancy. Trade Compliance; Import Control; Export Control; Trade Governance; Export License; Import License; Import Clearances; Export Clearances: ITAR; EAR; Export Control Regulations; Import Control Regulations;
Apr 14, 2026
Contractor
Export Officer, based in Samlesbury; 12 month contract; 37 hours a week; £22.15 per hour PAYE An exciting opportunity has arisen for an Export Officer to work in an International Trade Solutions Team for a global aerospace client. This role will provide you with the opportunity to gain export operational experience across all Air platforms including US Programmes and Europe & International. The role will report into the Export Operations Team Leader and will have responsibility for the efficient and economical movement of goods in accordance with company policies and in compliance with relevant national and international laws. As an Export Officer, you will be required to meet the increasingly complex needs for the physical delivery of Air Sector assets for existing and emerging international customers. You will also contribute to the reporting within the company framework and for the escalation of all business issues relating to export operations. The successful candidate will have responsibility for all aspects of export documentation defined by HMRC, maintaining knowledge of legislative changes that impact current or potential future business procedures, whilst supporting good governance, compliance and effective administration of the processes for the company. Knowledge required; - Solid knowledge of international trade matters with good experience of applying up to date import techniques - Previous experience in an export environment would be beneficial - An understanding of the legal and regulatory requirements related to the exporting of shipments Skills required; - Keen attention to detail and be able to work in a fast paced, highly pressurised team - Excellent organisational skills & competent under pressure, with the ability to work to tight deadlines - Ability to juggle multiple enquiries and prioritise workload accordingly - IT competent with good Microsoft and excel skills - Able to work well on your own and as part of a team to meet demands - Enthusiasm and a positive attitude Morson is acting as an employment business in relation to this vacancy. Trade Compliance; Import Control; Export Control; Trade Governance; Export License; Import License; Import Clearances; Export Clearances: ITAR; EAR; Export Control Regulations; Import Control Regulations;
Barclays
Customer Relations Officer - Complaints
Barclays Liverpool, Lancashire
Join Barclays as a Customer Relations Officer - Complaints, where you'll begin by developing strong core telephony skills through hands on training and ongoing support. Leading on from this, you'll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we're building a team of adaptable, skilled professionals who can deliver high quality service across a range of customer needs. If you're passionate about delivering great service and looking for a role where you can learn, grow and thrive, we'd love to hear from you. The training will be on a full time basis for the duration of 7 weeks. Monday Friday 9am 5pm. To be successful as a Customer Relations Officer - Complaints, you should have: Experience in customer service (internal or external). Ability to manage a high volume of customer queries without compromising quality. Excellent communication skills, both written and verbal, with the ability to tailor your message. Solid PC skills, including proficiency in Microsoft Office. Be comfortable in handling customer complaints with professionalism and empathy. Possess strong communication skills, both verbal and written. Work effectively under pressure to meet deadlines while maintaining high service standards. Collaborate with stakeholders to address and resolve issues. Contribute to a team oriented environment. Some other highly valued skills may include: A genuine desire to develop and progress your career. Confidence in balancing personal, team and client commitments. Strong time management skills, with the ability to prioritise in fast paced, governed environments. Prior experience in the financial services sector. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. This is more than just a job, it's a chance to build a career in a supportive, forward thinking environment where your development is mapped and your growth is supported every step of the way. The role is hybrid and based in Northampton. Purpose of the role To address customer questions, concerns or requests while maintaining customer service expectations. Accountabilities Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner. Collaboration with teams across the bank to align, promote, and integrate customer care initiatives. Management and maintenance of customer records and documentation to ensure accuracy. Participation in training and development initiatives to improve customer skills, knowledge, and services. Identification of industry trends and developments related to customer service to implement best practice in customer care. Execution of escalation requests to the relevant team or senior management as required in a timely manner. Execution of customer service activities through various communication channels including chat, email, and phone. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support. Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team. They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Apr 14, 2026
Full time
Join Barclays as a Customer Relations Officer - Complaints, where you'll begin by developing strong core telephony skills through hands on training and ongoing support. Leading on from this, you'll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we're building a team of adaptable, skilled professionals who can deliver high quality service across a range of customer needs. If you're passionate about delivering great service and looking for a role where you can learn, grow and thrive, we'd love to hear from you. The training will be on a full time basis for the duration of 7 weeks. Monday Friday 9am 5pm. To be successful as a Customer Relations Officer - Complaints, you should have: Experience in customer service (internal or external). Ability to manage a high volume of customer queries without compromising quality. Excellent communication skills, both written and verbal, with the ability to tailor your message. Solid PC skills, including proficiency in Microsoft Office. Be comfortable in handling customer complaints with professionalism and empathy. Possess strong communication skills, both verbal and written. Work effectively under pressure to meet deadlines while maintaining high service standards. Collaborate with stakeholders to address and resolve issues. Contribute to a team oriented environment. Some other highly valued skills may include: A genuine desire to develop and progress your career. Confidence in balancing personal, team and client commitments. Strong time management skills, with the ability to prioritise in fast paced, governed environments. Prior experience in the financial services sector. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. This is more than just a job, it's a chance to build a career in a supportive, forward thinking environment where your development is mapped and your growth is supported every step of the way. The role is hybrid and based in Northampton. Purpose of the role To address customer questions, concerns or requests while maintaining customer service expectations. Accountabilities Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner. Collaboration with teams across the bank to align, promote, and integrate customer care initiatives. Management and maintenance of customer records and documentation to ensure accuracy. Participation in training and development initiatives to improve customer skills, knowledge, and services. Identification of industry trends and developments related to customer service to implement best practice in customer care. Execution of escalation requests to the relevant team or senior management as required in a timely manner. Execution of customer service activities through various communication channels including chat, email, and phone. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support. Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team. They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
AWD RECRUITMENT LTD
Housing Support Worker / Resettlement Officer
AWD RECRUITMENT LTD Birkenhead, Merseyside
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Apr 14, 2026
Full time
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Webrecruit
Revenues Officer
Webrecruit
Revenues Officer Wallfields, Pegs Lane, Hertford, Hertfordshire, SG13 8EQ Contract Type: Permanent Contract Full-time permanent position. Partial remote working available with rota-based office days on passing probation and training. Salary: £31,751 to £35,163 (inclusive of local weighting) Working Hours: 37 Job Category: Revenue and Benefits Job Introduction Are you a focused, enthusiastic worker and team player who enjoys a professional, fast paced, customer facing environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to work on a wide range of projects to assist with the efficient and effective collection of council tax, through determining liability, applying discounts and exemptions, and taking relevant recovery action alongside the day to day administration of all accounts. What will you be doing? Support the shared service managers in all aspects of the shared services' functions and operations. Ensure a full working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the post. Answer and deal with telephone, written, or face to face enquiries from customers and stakeholders, as appropriate, providing explanations and clarification of decisions and actions taken and general advice and guidance relating to legislation, policy and procedures. Identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices. Identify and award council tax discounts and exemptions where appropriate. Actively encourage the take up of available benefits, allowances, and discounts. Set up Direct Debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate. Identify accounts requiring recovery action and take such action as appropriate in the case of non payment. Decide and implement suitable action after a Liability Order has been granted, up to and including referring the appropriate case to enforcement agents. Keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken. Identify possible irregularities in benefit claims, discounts, and exemptions, and refer these cases to the Fraud Team. Assist with the development and implementation of new working methods and systems. Maintain an up to date awareness of other welfare benefits and refer cases to Visiting Officers and Welfare and Money Advice agencies as appropriate. About you Numeracy skills, including the ability to manipulate numerical data. Excellent verbal and written communication skills, with a strong customer focus. Experience in a similar environment. The ability and willingness to help support and provide guidance, support, and advice to less experienced staff. Knowledge of Windows based Office packages. Ability to work as part of a team, willing to assist others, but also take responsibility for own work as required. Ability to prioritise and work accurately to targets and deadlines. Good word processing and IT skills, including an ability to use online computer systems to interrogate and update data. Self motivated, enthusiastic, and able to deal with a heavy and varied workload. Ability to deal with difficult situations. Ability to maintain concentration in a busy environment. Ability to work methodically, accurately and thoroughly, paying close attention to detail. Ability to remain calm and focused under pressure. The ability to learn all legislation and guidance appropriate to the post. A commitment to developing customer service skills for dealing with members of the public, face to face, or via phone, email or letter. What can we offer you? Opportunities for growth and cross department working, learning new skills and service areas days' annual leave rising to 34 days with 5 years' local government service Usage of our e fleet during business hours for business related visits Employee well being programme Employee events group Regular opportunities to socialise with other teams within the council Flexible working arrangements, including flexi time Up to 50% working from home for eligible posts Free parking in our offices and select council owned car parks during business hours Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP) Local Government pension scheme Discounts at council owned leisure centres Opportunity to network with colleagues across councils in Hertfordshire and the East of England Professional environment where your career path really matters, and your development is supported by the organisation How to apply For an informal discussion about the role, please contact Kathryn Metcalfe, Revenues Assistant Manager, or Elaine Chapman, Senior Revenues Officer. Closing date: 19.04.2026 at Midnight Interviews will be held the week of 27.04 05.2026 We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work. Find out more about our disability confident scheme on our website.
Apr 13, 2026
Full time
Revenues Officer Wallfields, Pegs Lane, Hertford, Hertfordshire, SG13 8EQ Contract Type: Permanent Contract Full-time permanent position. Partial remote working available with rota-based office days on passing probation and training. Salary: £31,751 to £35,163 (inclusive of local weighting) Working Hours: 37 Job Category: Revenue and Benefits Job Introduction Are you a focused, enthusiastic worker and team player who enjoys a professional, fast paced, customer facing environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to work on a wide range of projects to assist with the efficient and effective collection of council tax, through determining liability, applying discounts and exemptions, and taking relevant recovery action alongside the day to day administration of all accounts. What will you be doing? Support the shared service managers in all aspects of the shared services' functions and operations. Ensure a full working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the post. Answer and deal with telephone, written, or face to face enquiries from customers and stakeholders, as appropriate, providing explanations and clarification of decisions and actions taken and general advice and guidance relating to legislation, policy and procedures. Identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices. Identify and award council tax discounts and exemptions where appropriate. Actively encourage the take up of available benefits, allowances, and discounts. Set up Direct Debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate. Identify accounts requiring recovery action and take such action as appropriate in the case of non payment. Decide and implement suitable action after a Liability Order has been granted, up to and including referring the appropriate case to enforcement agents. Keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken. Identify possible irregularities in benefit claims, discounts, and exemptions, and refer these cases to the Fraud Team. Assist with the development and implementation of new working methods and systems. Maintain an up to date awareness of other welfare benefits and refer cases to Visiting Officers and Welfare and Money Advice agencies as appropriate. About you Numeracy skills, including the ability to manipulate numerical data. Excellent verbal and written communication skills, with a strong customer focus. Experience in a similar environment. The ability and willingness to help support and provide guidance, support, and advice to less experienced staff. Knowledge of Windows based Office packages. Ability to work as part of a team, willing to assist others, but also take responsibility for own work as required. Ability to prioritise and work accurately to targets and deadlines. Good word processing and IT skills, including an ability to use online computer systems to interrogate and update data. Self motivated, enthusiastic, and able to deal with a heavy and varied workload. Ability to deal with difficult situations. Ability to maintain concentration in a busy environment. Ability to work methodically, accurately and thoroughly, paying close attention to detail. Ability to remain calm and focused under pressure. The ability to learn all legislation and guidance appropriate to the post. A commitment to developing customer service skills for dealing with members of the public, face to face, or via phone, email or letter. What can we offer you? Opportunities for growth and cross department working, learning new skills and service areas days' annual leave rising to 34 days with 5 years' local government service Usage of our e fleet during business hours for business related visits Employee well being programme Employee events group Regular opportunities to socialise with other teams within the council Flexible working arrangements, including flexi time Up to 50% working from home for eligible posts Free parking in our offices and select council owned car parks during business hours Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP) Local Government pension scheme Discounts at council owned leisure centres Opportunity to network with colleagues across councils in Hertfordshire and the East of England Professional environment where your career path really matters, and your development is supported by the organisation How to apply For an informal discussion about the role, please contact Kathryn Metcalfe, Revenues Assistant Manager, or Elaine Chapman, Senior Revenues Officer. Closing date: 19.04.2026 at Midnight Interviews will be held the week of 27.04 05.2026 We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work. Find out more about our disability confident scheme on our website.
Webrecruit
Revenues Assistant Officer
Webrecruit Hertford, Hertfordshire
Revenues Assistant Officer Location: Wallfields, Pegs Lane, Hertford, Hertfordshire Contract Type: Permanent Contract Details: 37 hours, full-time, permanent position, home working available with office working on a rota basis on passing of probation and training Salary: £29,793 - £31,751 (inclusive of local weighting) Job Category: Revenue and Benefits Job Introduction Are you an enthusiastic worker and team player who enjoys a professional, fast-paced, customer-facing environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to work on a wide range of projects to assist with the efficient and effective collection of council tax, through administering discount and exemption reviews, reporting work to ensure records are accurate, and making decisions over liability and recovery methods. What will you be doing? Some key responsibilities include: To identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices. To set up direct debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate. To identify accounts requiring recovery action and to take such action as appropriate in the case of non-payment. To decide and implement suitable action after a Liability Order has been granted, up to and including referring the appropriate case to enforcement agents. To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken. To provide a customer interface with members of the public or their representatives, in writing. To assist in the administration and processing of discount and exemption reviews. To carry out duties to support the work of the shared service managers, including a range of administrative and clerical tasks. To provide administrative support to remote and home workers. About you As an ideal candidate, you will have: Numeracy skills, including the ability to manipulate numerical data. Excellent verbal and written communication skills, with a strong customer focus. Experience in a similar environment. The ability and willingness to help support and provide guidance, support, and advice to less experienced staff. Knowledge of Windows-based office packages. The ability to work as part of a team, willing to assist others, but also take responsibility for one's own work as required. The ability to prioritise and work accurately to targets and deadlines. Good Word processing and IT skills, including the ability to use an online computer system to interrogate and update data. A self motivated, enthusiastic approach, with the ability to deal with a heavy and varied workload. The ability to deal with difficult situations. The ability to maintain concentration in a busy environment. The ability to work methodically, accurately, and thoroughly, paying close attention to detail. The ability to remain calm and focused under pressure. The ability to learn all legislation and guidance appropriate to the post. A commitment to developing customer service skills for dealing with members of the public, both via email and letter. What can we offer you? We can offer you: Opportunities for growth and cross department working, learning new skills and service areas. days' annual leave, rising to 34 days with five years' local government service. Usage of our e fleet during business hours for business related visits. Employee well being programme. Employee events group. Regular opportunities to socialise with other teams within the council. Flexible working arrangements, including flexi time. Up to 50% working from home for eligible posts. Free parking in our offices and select council owned car parks during business hours. Access to well being and occupational health schemes, such as the Employee Assistance Programme (EAP). Local Government pension scheme. Discounts at council owned leisure centres. Opportunity to network with colleagues across councils in Hertfordshire and the East of England. Professional environment where your career path really matters, and your development is supported by the organisation. How to apply For an informal discussion about the role, please contact Kathryn Metcalfe, Revenues Assistant Manager or Elaine Chapman, Senior Revenues Officer. Closing date 19.04.2026 at Midnight Interviews Interviews will be held the week of 27.04.2026 - 01.05.2026. We, as a council, are ambitious. To find out more about our ambitions and what it's like working at East Herts, hear from our employees on our careers site. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work. Find out more about our disability confident scheme.
Apr 13, 2026
Full time
Revenues Assistant Officer Location: Wallfields, Pegs Lane, Hertford, Hertfordshire Contract Type: Permanent Contract Details: 37 hours, full-time, permanent position, home working available with office working on a rota basis on passing of probation and training Salary: £29,793 - £31,751 (inclusive of local weighting) Job Category: Revenue and Benefits Job Introduction Are you an enthusiastic worker and team player who enjoys a professional, fast-paced, customer-facing environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to work on a wide range of projects to assist with the efficient and effective collection of council tax, through administering discount and exemption reviews, reporting work to ensure records are accurate, and making decisions over liability and recovery methods. What will you be doing? Some key responsibilities include: To identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices. To set up direct debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate. To identify accounts requiring recovery action and to take such action as appropriate in the case of non-payment. To decide and implement suitable action after a Liability Order has been granted, up to and including referring the appropriate case to enforcement agents. To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken. To provide a customer interface with members of the public or their representatives, in writing. To assist in the administration and processing of discount and exemption reviews. To carry out duties to support the work of the shared service managers, including a range of administrative and clerical tasks. To provide administrative support to remote and home workers. About you As an ideal candidate, you will have: Numeracy skills, including the ability to manipulate numerical data. Excellent verbal and written communication skills, with a strong customer focus. Experience in a similar environment. The ability and willingness to help support and provide guidance, support, and advice to less experienced staff. Knowledge of Windows-based office packages. The ability to work as part of a team, willing to assist others, but also take responsibility for one's own work as required. The ability to prioritise and work accurately to targets and deadlines. Good Word processing and IT skills, including the ability to use an online computer system to interrogate and update data. A self motivated, enthusiastic approach, with the ability to deal with a heavy and varied workload. The ability to deal with difficult situations. The ability to maintain concentration in a busy environment. The ability to work methodically, accurately, and thoroughly, paying close attention to detail. The ability to remain calm and focused under pressure. The ability to learn all legislation and guidance appropriate to the post. A commitment to developing customer service skills for dealing with members of the public, both via email and letter. What can we offer you? We can offer you: Opportunities for growth and cross department working, learning new skills and service areas. days' annual leave, rising to 34 days with five years' local government service. Usage of our e fleet during business hours for business related visits. Employee well being programme. Employee events group. Regular opportunities to socialise with other teams within the council. Flexible working arrangements, including flexi time. Up to 50% working from home for eligible posts. Free parking in our offices and select council owned car parks during business hours. Access to well being and occupational health schemes, such as the Employee Assistance Programme (EAP). Local Government pension scheme. Discounts at council owned leisure centres. Opportunity to network with colleagues across councils in Hertfordshire and the East of England. Professional environment where your career path really matters, and your development is supported by the organisation. How to apply For an informal discussion about the role, please contact Kathryn Metcalfe, Revenues Assistant Manager or Elaine Chapman, Senior Revenues Officer. Closing date 19.04.2026 at Midnight Interviews Interviews will be held the week of 27.04.2026 - 01.05.2026. We, as a council, are ambitious. To find out more about our ambitions and what it's like working at East Herts, hear from our employees on our careers site. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work. Find out more about our disability confident scheme.
Anglian Home Improvements
Service Revenue Officer
Anglian Home Improvements Norwich, Norfolk
Internal job ref: Status: Full Time Location: Head Office / Hybrid (with national travel) Business Area: Finance Reporting to: Commercial Controller The Role We are looking for a proactive and detail driven Service Revenue Officer to coordinate and manage service administration activities across our national service network. This is a key role focused on service planning, performance reporting, operational control, and pipeline management-ensuring engineer capacity is optimised, service delivery is efficient, and chargeable service revenue is captured effectively. Working closely with depot administrators, engineers, and customers, you'll play a critical part in improving service speed, utilisation, and overall operational performance. Key Responsibilities Service Planning & Scheduling Accurately book, schedule, and process all commercial service calls across the Group's service network Register follow up visits and raise chargeable service calls where appropriate Actively bring forward appointments to fill diary gaps and improve engineer productivity Communicate directly with customers to agree appointment times and provide updates when schedules change Operational Control & Performance Management Verify engineer attendance and ensure service documentation is completed accurately and on time Produce daily reporting on key service performance metrics including utilisation, outstanding calls, and pipeline health Review service calls for correct categorisation and compliance with internal processes Liaise proactively with depot administrators nationwide to optimise capacity and performance Maintain controls to ensure all invoiceable and chargeable service opportunities are identified and actioned Monitor service pipeline risks, priorities, and backlogs Develop and implement action plans to resolve performance or service delivery issues Compliance & Continuous Improvement Support continuous improvement across service operations Comply with company policies including GDPR, HR, Health & Safety, and Equal Opportunities Contribute positively to an inclusive and collaborative working environment What We're Looking For GCSEs (or equivalent), including Maths and English Previous experience in service scheduling, operational coordination, or service administration Experience working with engineer based field service operations Strong Microsoft Word and Excel skills Excellent organisational skills with the ability to manage multiple priorities under pressure Strong communication skills and attention to detail Qualification in business administration, operations management, planning, or similar Experience in a multi site or national service environment Exposure to service performance reporting, invoicing controls, or pipeline management Experience using Power BI or similar reporting tools Evidence of continued professional development in service operations or data analysis Why Join Us? 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off Salary sacrifice benefits - enjoy perks such aspension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders Heavily discounted group discount scheme on all products Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Apr 13, 2026
Full time
Internal job ref: Status: Full Time Location: Head Office / Hybrid (with national travel) Business Area: Finance Reporting to: Commercial Controller The Role We are looking for a proactive and detail driven Service Revenue Officer to coordinate and manage service administration activities across our national service network. This is a key role focused on service planning, performance reporting, operational control, and pipeline management-ensuring engineer capacity is optimised, service delivery is efficient, and chargeable service revenue is captured effectively. Working closely with depot administrators, engineers, and customers, you'll play a critical part in improving service speed, utilisation, and overall operational performance. Key Responsibilities Service Planning & Scheduling Accurately book, schedule, and process all commercial service calls across the Group's service network Register follow up visits and raise chargeable service calls where appropriate Actively bring forward appointments to fill diary gaps and improve engineer productivity Communicate directly with customers to agree appointment times and provide updates when schedules change Operational Control & Performance Management Verify engineer attendance and ensure service documentation is completed accurately and on time Produce daily reporting on key service performance metrics including utilisation, outstanding calls, and pipeline health Review service calls for correct categorisation and compliance with internal processes Liaise proactively with depot administrators nationwide to optimise capacity and performance Maintain controls to ensure all invoiceable and chargeable service opportunities are identified and actioned Monitor service pipeline risks, priorities, and backlogs Develop and implement action plans to resolve performance or service delivery issues Compliance & Continuous Improvement Support continuous improvement across service operations Comply with company policies including GDPR, HR, Health & Safety, and Equal Opportunities Contribute positively to an inclusive and collaborative working environment What We're Looking For GCSEs (or equivalent), including Maths and English Previous experience in service scheduling, operational coordination, or service administration Experience working with engineer based field service operations Strong Microsoft Word and Excel skills Excellent organisational skills with the ability to manage multiple priorities under pressure Strong communication skills and attention to detail Qualification in business administration, operations management, planning, or similar Experience in a multi site or national service environment Exposure to service performance reporting, invoicing controls, or pipeline management Experience using Power BI or similar reporting tools Evidence of continued professional development in service operations or data analysis Why Join Us? 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off Salary sacrifice benefits - enjoy perks such aspension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders Heavily discounted group discount scheme on all products Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
St Giles Hospice
Individual Giving Officer
St Giles Hospice Lichfield, Staffordshire
Contract type Permanent Location Whittington with some flexibility for remote working Hours Full time (37.5 hours per week) with flexibility to work evenings and weekends when required Annual salary Starting from C1 £27,355.42 with the ability to progress to C3 £30,308 Last day to apply 29/03/2026 Reporting to the Individual Giving Manager, the postholder will help deliver an ambitious programme, driving the recruitment, development, and retention of supporters across appeals, campaigns, lottery, and regular giving to generate sustainable income and lasting impact. Knowledge and experience Essential Experience in data management Knowledge of effective campaign or project planning Experience of researching and developing content for fundraising Experience of creating communications for a variety of audiences and channels Experience of analysing campaign results and using insight to optimise future campaigns Experience of collaborative working with multiple internal and external partners to deliver projects Proven track record of working to and achieving targets Desirable Managing direct marketing campaigns in a charity environment Values Exhibits our hospice values and behaviours Skills Essential Confidence using CRM systems Working to deadlines A creative thinker Data led Strong attention to detail Organised Excellent interpersonal and communication skills Effective Diary management Personal Attributes Empathetic Team player Able to work under pressure Collaborative Ambassador for St Giles Hospice Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Apr 13, 2026
Full time
Contract type Permanent Location Whittington with some flexibility for remote working Hours Full time (37.5 hours per week) with flexibility to work evenings and weekends when required Annual salary Starting from C1 £27,355.42 with the ability to progress to C3 £30,308 Last day to apply 29/03/2026 Reporting to the Individual Giving Manager, the postholder will help deliver an ambitious programme, driving the recruitment, development, and retention of supporters across appeals, campaigns, lottery, and regular giving to generate sustainable income and lasting impact. Knowledge and experience Essential Experience in data management Knowledge of effective campaign or project planning Experience of researching and developing content for fundraising Experience of creating communications for a variety of audiences and channels Experience of analysing campaign results and using insight to optimise future campaigns Experience of collaborative working with multiple internal and external partners to deliver projects Proven track record of working to and achieving targets Desirable Managing direct marketing campaigns in a charity environment Values Exhibits our hospice values and behaviours Skills Essential Confidence using CRM systems Working to deadlines A creative thinker Data led Strong attention to detail Organised Excellent interpersonal and communication skills Effective Diary management Personal Attributes Empathetic Team player Able to work under pressure Collaborative Ambassador for St Giles Hospice Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Cornwall Council
Commissioning Manager
Cornwall Council Truro, Cornwall
This is an exciting opportunity to join the Working Age Adult Strategic Commissioning Team at Cornwall Council. The role has a priority focus on Community Support and Advocacy, but will flexibility work across the Working Age Adult portfolio. As a Commissioning Manager the role holder will be part of the People Commissioning Services, which is responsible for the commissioning, contracting, quality assurance and purchasing of social care services. We are delivering a significant transformation across People Commissioning and have an ambition to ensure that we commission and provide quality homes and person centred care that gives choice to Cornish residents who have Care Act eligible needs. We are looking for a passionate, committed and talented Commissioning Manager to join the Working Age Adult team to support and lead areas of this work. Within People Commissioning we are driving a number of key programmes of work that are co designed with our residents and businesses to deliver outcomes promoting people's strengths and developing safe and caring communities where people live well. We are one of the largest unitary Councils and have created the People Commissioning function to support both Children's and Adult Care Services. This opportunity is for people who are both interested in building a career in public services and social care as well as opportunities for those who have direct commissioning experience. If this is you, then come and be part of our innovative People Commissioning Team. Responsibilities Establishing strategic commissioning approaches and embedding intelligence/data driven insights to promote outcome delivery for residents across people services. Leading on innovation, quality and excellence in service delivery. Managing patterns of demand differently to improve outcomes for individuals and to drive sustainability. Establishing strong and effective partnerships to commission services jointly across with health, housing and wider partners. Leading the strategic transformation and reshaping of services over the medium to longer term. Working collaboratively with providers, not only to deliver excellent services but also supporting them to deliver added social, economic and environmental value to the Cornish economy. We have provided a summary of the role below. The detail is set out in the role profile. Commissioning Managers across the People Commissioning function are senior officers reporting to the Strategic Commissioning Leads and will manage a team of Commissioning Officers and Assistant Commissioning Officers in the delivery of complex strategic commissioning priorities and supplier relationship management. The role holder will be responsible for supporting the development, delivery and implementation of strategies, planning new policies, commissioning frameworks and delivery of all of the strategic activities across the Working Age Adults Portfolio. The role holder will ensure that services are commissioned in a way that has a focus on best practice, reflective learning, coproduction, codesign, delivering good quality service provision, best value and cost effectiveness. The post holder will manage the contracting relationship across several critical community support contracts including Day Opportunities and Inclusion Support, Supported Employment, Independent Advocacy and Self directed Support. The post holder will work with residents, stakeholders and the market to respond to person centred creative support planning. Cornwall People Commissioning Team are seeking applications from passionate, committed and creative commissioners with the skills and dedication to drive transformation within our team and deliver meaningful outcomes for residents. This role provides, leadership, management and oversight to the areas of work of officers within this team but also has responsibility for directly leading on driving delivery across the entire commissioning cycle. The Council is seeking Commissioning Managers that are open, transparent and collaborative, focusing always on the impact and outcomes that can be achieved and being ambitious for the continuous improvement of services and improved outcomes for people. This is a public /customer facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check. Working Pattern The working pattern will usually be 9am to 5pm Monday to Friday with a requirement to work a minimum of one day a week from the office at New County Hall, in Truro. There may be some occasional requirements to work out of hours due to public meetings and engagement. What you'll need to succeed Degree level or equivalent experience and/or hold a relevant professional qualification. Not excluding of relevant achievement aligned with a range of relevant experience. Relevant management or professional qualification. Expert knowledge in a relevant professional area and proven track record of using professional expertise to develop and deliver strategic objectives and expected outcomes. Strong ability to lead and promote innovation, new ways of working and collaboration across a wide range of stakeholders, including other Council directorates, Health, providers and communities. The ability to represent the Service and the Council locally and regionally, including the ability to produce accurate performance reports for the Senior Management Team. Ability to prepare clear concise written and verbal reports for a range of audiences including elected members, Chief Officers, people who use services, partner organisations, residents and central government representatives. Self motivated with ability to work under pressure, to tight deadlines, without close supervision, adopting a flexible, problem solving and creative approach to tasks. Ability to manage a team of officers, carrying out effective performance management of staff and demonstrates understanding of policies related to capability, disciplinary matters and grievances. Knowledge of the service specific areas and impacts on Local Authority duties. Dynamic and experienced commissioner who will provide strong and visionary leadership. Have significant experience of commissioning, contracting and performance in a relevant setting. Extensive experience of working and influencing the direction of services within a highly political environment. Experience of strategic supplier relationship management, including contract management. This includes understanding and analysing performance data. Understanding and experience of commissioning, procurement and contract management in education, health and social care for both children's and adult services. Please read the role profile for the full details of this role attached below in this advert What you'll get in return Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our core employee rewards and benefits include: a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions a generous annual leave entitlement with the potential to purchase additional leave. A national award-winning employee health and wellbeing programme Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Additional Information Please note, we are unable to offer sponsorship for this role. We recommend saving a copy of this to refer to if you are invited to an interview. Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here -The application process . Please note that applications cannot be edited after they have been submitted, please if you have any queries or require assistance with your application. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle. Employer Description We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here -flexible working options . Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer . click apply for full job details
Apr 13, 2026
Full time
This is an exciting opportunity to join the Working Age Adult Strategic Commissioning Team at Cornwall Council. The role has a priority focus on Community Support and Advocacy, but will flexibility work across the Working Age Adult portfolio. As a Commissioning Manager the role holder will be part of the People Commissioning Services, which is responsible for the commissioning, contracting, quality assurance and purchasing of social care services. We are delivering a significant transformation across People Commissioning and have an ambition to ensure that we commission and provide quality homes and person centred care that gives choice to Cornish residents who have Care Act eligible needs. We are looking for a passionate, committed and talented Commissioning Manager to join the Working Age Adult team to support and lead areas of this work. Within People Commissioning we are driving a number of key programmes of work that are co designed with our residents and businesses to deliver outcomes promoting people's strengths and developing safe and caring communities where people live well. We are one of the largest unitary Councils and have created the People Commissioning function to support both Children's and Adult Care Services. This opportunity is for people who are both interested in building a career in public services and social care as well as opportunities for those who have direct commissioning experience. If this is you, then come and be part of our innovative People Commissioning Team. Responsibilities Establishing strategic commissioning approaches and embedding intelligence/data driven insights to promote outcome delivery for residents across people services. Leading on innovation, quality and excellence in service delivery. Managing patterns of demand differently to improve outcomes for individuals and to drive sustainability. Establishing strong and effective partnerships to commission services jointly across with health, housing and wider partners. Leading the strategic transformation and reshaping of services over the medium to longer term. Working collaboratively with providers, not only to deliver excellent services but also supporting them to deliver added social, economic and environmental value to the Cornish economy. We have provided a summary of the role below. The detail is set out in the role profile. Commissioning Managers across the People Commissioning function are senior officers reporting to the Strategic Commissioning Leads and will manage a team of Commissioning Officers and Assistant Commissioning Officers in the delivery of complex strategic commissioning priorities and supplier relationship management. The role holder will be responsible for supporting the development, delivery and implementation of strategies, planning new policies, commissioning frameworks and delivery of all of the strategic activities across the Working Age Adults Portfolio. The role holder will ensure that services are commissioned in a way that has a focus on best practice, reflective learning, coproduction, codesign, delivering good quality service provision, best value and cost effectiveness. The post holder will manage the contracting relationship across several critical community support contracts including Day Opportunities and Inclusion Support, Supported Employment, Independent Advocacy and Self directed Support. The post holder will work with residents, stakeholders and the market to respond to person centred creative support planning. Cornwall People Commissioning Team are seeking applications from passionate, committed and creative commissioners with the skills and dedication to drive transformation within our team and deliver meaningful outcomes for residents. This role provides, leadership, management and oversight to the areas of work of officers within this team but also has responsibility for directly leading on driving delivery across the entire commissioning cycle. The Council is seeking Commissioning Managers that are open, transparent and collaborative, focusing always on the impact and outcomes that can be achieved and being ambitious for the continuous improvement of services and improved outcomes for people. This is a public /customer facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check. Working Pattern The working pattern will usually be 9am to 5pm Monday to Friday with a requirement to work a minimum of one day a week from the office at New County Hall, in Truro. There may be some occasional requirements to work out of hours due to public meetings and engagement. What you'll need to succeed Degree level or equivalent experience and/or hold a relevant professional qualification. Not excluding of relevant achievement aligned with a range of relevant experience. Relevant management or professional qualification. Expert knowledge in a relevant professional area and proven track record of using professional expertise to develop and deliver strategic objectives and expected outcomes. Strong ability to lead and promote innovation, new ways of working and collaboration across a wide range of stakeholders, including other Council directorates, Health, providers and communities. The ability to represent the Service and the Council locally and regionally, including the ability to produce accurate performance reports for the Senior Management Team. Ability to prepare clear concise written and verbal reports for a range of audiences including elected members, Chief Officers, people who use services, partner organisations, residents and central government representatives. Self motivated with ability to work under pressure, to tight deadlines, without close supervision, adopting a flexible, problem solving and creative approach to tasks. Ability to manage a team of officers, carrying out effective performance management of staff and demonstrates understanding of policies related to capability, disciplinary matters and grievances. Knowledge of the service specific areas and impacts on Local Authority duties. Dynamic and experienced commissioner who will provide strong and visionary leadership. Have significant experience of commissioning, contracting and performance in a relevant setting. Extensive experience of working and influencing the direction of services within a highly political environment. Experience of strategic supplier relationship management, including contract management. This includes understanding and analysing performance data. Understanding and experience of commissioning, procurement and contract management in education, health and social care for both children's and adult services. Please read the role profile for the full details of this role attached below in this advert What you'll get in return Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our core employee rewards and benefits include: a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions a generous annual leave entitlement with the potential to purchase additional leave. A national award-winning employee health and wellbeing programme Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Additional Information Please note, we are unable to offer sponsorship for this role. We recommend saving a copy of this to refer to if you are invited to an interview. Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here -The application process . Please note that applications cannot be edited after they have been submitted, please if you have any queries or require assistance with your application. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle. Employer Description We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here -flexible working options . Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer . click apply for full job details
Claims Handler/Paralegal - Legal Indemnity
DAC Beachcroft LLP Bristol, Gloucestershire
Claims Handler/Paralegal - Legal Indemnity Department: Professional and Commercial Risk - Claims Handling Employment Type: Permanent Location: Bristol Description Legal Indemnity policies are issued to provide cover for losses arising due to defects in the title to property. Our team advises on the full range of claims and policy wordings including absence of easement, restrictive covenant, rights to light, defective title, planning and building regulation issues. Policyholders can be individuals, commercial property owners/developers or their lenders. Claims range from a neighbour dispute to complex, high-value litigation regarding development of land. Settlement of the claims involves creative thinking with a view to avoiding litigation wherever possible. The Claims Handling team also works across a variety of service lines, including law, construction, architecture, property consultants, financial services, and accounting, offering tailored advice for each sector. Our expertise covers a wide range of claims, from straightforward disputes to complex, high-value cases, assessing professional standards and mitigating risks for our clients. We also handle Management Liability claims i.e. directors and officers and employment practices liability claims. The Claims Handling Team sits within the Professional and Commercial Risks team in our Bristol office. The team is ranked in Tier 1 in both the Legal 500 and Chambers directories, with a number of leading individuals named. It includes commercial litigation together with the longest established professional negligence team in Bristol, acting for most of the leading insurers, as well as large professional services firms themselves including leading global surveyors, solicitors and insurance brokers. Alongside the team sits a market leading claims handling team, DAC Beachcroft Specialist Claims Services, handling several thousand Professional Indemnity and Management Liability claims on an outsourced basis on behalf of London Market Insurers. This role is a claims handling/paralegal role within the Claims Handling Team to handle Legal Indemnity claims, Professional Indemnity and/or Management Liability claims. Key Responsibilities The overall purpose of this role is to provide a timely, professional and high-quality service to clients in the management of Legal Indemnity claims, Professional Indemnity and/or Management Liability claims. You will have delegated authority from the insurer to make coverage decisions in claims worth up to £25k. Above that value you will report to the insurer and provide instructions to panel solicitors. The role will require you to: Manage a varied caseload under supervision. This will include developing a knowledge of property law, insurance law and coverage issues as well as the civil procedure rules and aspects of alternative dispute resolution. Handle a variety of claims against professions as well as building an understanding of each profession's own rules, procedures and regulatory framework and/or claims under Management Liability policies. Conduct the review of new cases, completing case checklist to identify coverage issues. Assess quantum, legal position and establish strategy for the claim. Draft correspondence to policyholders/brokers requesting additional information as required. Resolve claims through negotiation of settlement, rebuttal of claim and/or declining of cover. Review panel reports and obtain instructions when appropriate. Maintain ongoing contact with the insurer and policyholder throughout the process to report on progress and take further instructions. Play a key role in developing and maintaining client relationships. Support the Legal Indemnities team in claims review meetings with the insurer. Ensure that the client's brand and methodology are promoted effectively in all dealings with third parties. Instruct experts and external counsel where appropriate. Ensure that the case management system and hard copy files are updated with diary dates as required by the case. Assume responsibility for quality control and client protocol compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information. Ensure that the DAC Beachcroft brand and standards are maintained in managing the outputs of other panel firms. Handle confidential information in line with the firms data security protocols. Skills, Knowledge and Expertise The Ideal Candidate Graduate calibre with an excellent academic record and/or previous experience of working as a claims paralegal or similar within the field of professional indemnity is desirable. IT literate with working knowledge of Word and Excel. Good keyboard skills. Knowledge/previous experience of case management systems would be an advantage but training will be provided. Personal Skills Client focused with an ability to build strong relationships with client and third party contacts at all levels. Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities. Proactive and energetic with a tenacious approach to identifying issues and solving problems. Quality and customer service oriented with a concern for accuracy and an eye for detail. Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential. Able to progress tasks using own initiative, seeking guidance and input from others where appropriate. Committed and enthusiastic with a mature attitude to work and a desire to commit long term to a career in this field. Confident oral and written communication skills.
Apr 13, 2026
Full time
Claims Handler/Paralegal - Legal Indemnity Department: Professional and Commercial Risk - Claims Handling Employment Type: Permanent Location: Bristol Description Legal Indemnity policies are issued to provide cover for losses arising due to defects in the title to property. Our team advises on the full range of claims and policy wordings including absence of easement, restrictive covenant, rights to light, defective title, planning and building regulation issues. Policyholders can be individuals, commercial property owners/developers or their lenders. Claims range from a neighbour dispute to complex, high-value litigation regarding development of land. Settlement of the claims involves creative thinking with a view to avoiding litigation wherever possible. The Claims Handling team also works across a variety of service lines, including law, construction, architecture, property consultants, financial services, and accounting, offering tailored advice for each sector. Our expertise covers a wide range of claims, from straightforward disputes to complex, high-value cases, assessing professional standards and mitigating risks for our clients. We also handle Management Liability claims i.e. directors and officers and employment practices liability claims. The Claims Handling Team sits within the Professional and Commercial Risks team in our Bristol office. The team is ranked in Tier 1 in both the Legal 500 and Chambers directories, with a number of leading individuals named. It includes commercial litigation together with the longest established professional negligence team in Bristol, acting for most of the leading insurers, as well as large professional services firms themselves including leading global surveyors, solicitors and insurance brokers. Alongside the team sits a market leading claims handling team, DAC Beachcroft Specialist Claims Services, handling several thousand Professional Indemnity and Management Liability claims on an outsourced basis on behalf of London Market Insurers. This role is a claims handling/paralegal role within the Claims Handling Team to handle Legal Indemnity claims, Professional Indemnity and/or Management Liability claims. Key Responsibilities The overall purpose of this role is to provide a timely, professional and high-quality service to clients in the management of Legal Indemnity claims, Professional Indemnity and/or Management Liability claims. You will have delegated authority from the insurer to make coverage decisions in claims worth up to £25k. Above that value you will report to the insurer and provide instructions to panel solicitors. The role will require you to: Manage a varied caseload under supervision. This will include developing a knowledge of property law, insurance law and coverage issues as well as the civil procedure rules and aspects of alternative dispute resolution. Handle a variety of claims against professions as well as building an understanding of each profession's own rules, procedures and regulatory framework and/or claims under Management Liability policies. Conduct the review of new cases, completing case checklist to identify coverage issues. Assess quantum, legal position and establish strategy for the claim. Draft correspondence to policyholders/brokers requesting additional information as required. Resolve claims through negotiation of settlement, rebuttal of claim and/or declining of cover. Review panel reports and obtain instructions when appropriate. Maintain ongoing contact with the insurer and policyholder throughout the process to report on progress and take further instructions. Play a key role in developing and maintaining client relationships. Support the Legal Indemnities team in claims review meetings with the insurer. Ensure that the client's brand and methodology are promoted effectively in all dealings with third parties. Instruct experts and external counsel where appropriate. Ensure that the case management system and hard copy files are updated with diary dates as required by the case. Assume responsibility for quality control and client protocol compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information. Ensure that the DAC Beachcroft brand and standards are maintained in managing the outputs of other panel firms. Handle confidential information in line with the firms data security protocols. Skills, Knowledge and Expertise The Ideal Candidate Graduate calibre with an excellent academic record and/or previous experience of working as a claims paralegal or similar within the field of professional indemnity is desirable. IT literate with working knowledge of Word and Excel. Good keyboard skills. Knowledge/previous experience of case management systems would be an advantage but training will be provided. Personal Skills Client focused with an ability to build strong relationships with client and third party contacts at all levels. Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities. Proactive and energetic with a tenacious approach to identifying issues and solving problems. Quality and customer service oriented with a concern for accuracy and an eye for detail. Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential. Able to progress tasks using own initiative, seeking guidance and input from others where appropriate. Committed and enthusiastic with a mature attitude to work and a desire to commit long term to a career in this field. Confident oral and written communication skills.
University of Kent
CS-393-26-R - Customer Services Coordinator
University of Kent Canterbury, Kent
Customer Services Coordinator Are you passionate about providing exceptional customer service? If you are a great communicator, have first class IT skills, and can confidently train new and existing staff on bespoke in house software systems, this is a great opportunity for you. Join us as a Customer Services Coordinator where you will take a leading role supporting Customer Service Officers in delivering an efficient and effective reception service to students, parents, staff and visitors. The customer services team, located in eleven reception sites across Canterbury Campus, is the "face" of the University. Our Customer Services Assistants are often the first people our customers encounter, and the quality of welcome and service they provide is crucial to our ongoing success. Responsibilities As Customer Services Coordinator you can expect to be involved in: Assisting with the induction, development, and annual appraisals (RPD) of the Customer Services Assistants, including conducting and writing up probation meetings with new members of the team as well as annual RPD meetings. Supporting the Customer Service Officers to develop, implement and maintain a comprehensive training programme for the Customer Services team. Receiving, addressing and seeking to resolve enquiries from students, staff, residents and others using our reception services face to face, via email and on the telephone. Administering and coordinating the Customer Services Assistant staff rosters and annual leave requests, ensuring adequate cover is provided across all eleven reception areas. Qualifications Minimum GCSE grade C /4 or above in English and Maths or equivalent. Proven high level of computer literacy in the use of MS Office products. Previous reception or customer service experience in a busy customer focused environment. Experience of maintaining exceptional service delivery under pressure. Sound knowledge of Hotel or Hospitality systems. Benefits Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs). 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part time staff). Excellent pension scheme with generous employer contributions. Corporate employee funded healthcare plan, in partnership with Benenden Health. The University of Kent values diversity and equality at all levels. Salary: £24,685 to £26,093 per annum. Reference: CS-393-26-R
Apr 13, 2026
Full time
Customer Services Coordinator Are you passionate about providing exceptional customer service? If you are a great communicator, have first class IT skills, and can confidently train new and existing staff on bespoke in house software systems, this is a great opportunity for you. Join us as a Customer Services Coordinator where you will take a leading role supporting Customer Service Officers in delivering an efficient and effective reception service to students, parents, staff and visitors. The customer services team, located in eleven reception sites across Canterbury Campus, is the "face" of the University. Our Customer Services Assistants are often the first people our customers encounter, and the quality of welcome and service they provide is crucial to our ongoing success. Responsibilities As Customer Services Coordinator you can expect to be involved in: Assisting with the induction, development, and annual appraisals (RPD) of the Customer Services Assistants, including conducting and writing up probation meetings with new members of the team as well as annual RPD meetings. Supporting the Customer Service Officers to develop, implement and maintain a comprehensive training programme for the Customer Services team. Receiving, addressing and seeking to resolve enquiries from students, staff, residents and others using our reception services face to face, via email and on the telephone. Administering and coordinating the Customer Services Assistant staff rosters and annual leave requests, ensuring adequate cover is provided across all eleven reception areas. Qualifications Minimum GCSE grade C /4 or above in English and Maths or equivalent. Proven high level of computer literacy in the use of MS Office products. Previous reception or customer service experience in a busy customer focused environment. Experience of maintaining exceptional service delivery under pressure. Sound knowledge of Hotel or Hospitality systems. Benefits Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs). 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part time staff). Excellent pension scheme with generous employer contributions. Corporate employee funded healthcare plan, in partnership with Benenden Health. The University of Kent values diversity and equality at all levels. Salary: £24,685 to £26,093 per annum. Reference: CS-393-26-R
Finance and Administration Officer (closes 12 April)
Minority Rights Group International
Grade C, £44,235 a year if you live in London or £39,916 a year outside of London The Finance Officer will be expected to ensure that MRG's financial transactions (expenditure, sales and grant income) are processed promptly and accurately, and that all necessary records are kept in the finance software. They will also be expected to assist in the statutory reporting and year end audit preparation. Reports to: Deputy Director Hours: full-time - 35 hours per week Location: based in our London office in E1 Main duties and responsibilities Planning Assisting in the annual preparation of budgets Assist the Deputy Director in regular cashflow forecasting and planning. Financial Systems and Control Posting of MRG's accounts transactions to accounting software (Sage / Enterpryze) Monitoring of MRG's suppliers and other creditors and arranging payment by due date or in accordance with MRG's payment policy. Processing of all documentation for MRG's sales, donor and other income, including coding of transactions. Regular banking of cheques and cash received as income or reimbursements Raise invoices for MRG sales debtors, and for reimbursement of MRG staff costs by outside agencies Raise overseas payments to MRG's partners and overseas consultants, after checking transfer requests for correct authorisation, coding, supporting documentation, and compliance with MRG's financial procedures Liaise with the bank and MRG staff to deal with queries regarding delayed transfers, including chasing and progressing delayed transfers. Order foreign cash and travellers' cheques from MRG's bank and forex services for staff cash advances Arrange for disbursement of cash advances to staff, and for receipt of refunds of unspent cash advance balances. Periodic reconciliation of major supplier accounts including air travel and travel insurance suppliers, to ensure accounts are up to date, and that credit notes, discounts and refunds due have been raised by suppliers. Monthly reconciliation of bank statements to cashbooks Monthly reconciliation of the Sales and Purchase Ledger control accounts to the Nominal account. Monthly reconciliation of the Suspense account. Financial and Management reporting Production of quarterly detailed Budget versus Actual reports for the MRG core operational departments, and identification of major variances, in consultation with budget holders. Statutory reporting and Payroll Reconciling payroll control accounts on a monthly basis. Process annual cost of living and increment increases to staff salary approved by the Finance and Operations Committee and the Leadership Team, and provide information on increases to staff Processing payroll documentation for joiners and leavers and arranging for new staff to enter the MRG pension scheme Induction of new staff on payroll arrangements and MRG's pension scheme Compiling and submitting quarterly VAT returns and reconciliation of the VAT control accounts Bank liaison and MRG company business cards Liaise with MRG's Relationship Manager at the bank over relevant issues, including queries on transactions and updates of bank signatories Liaise with MRG's bank over the day-to-day operation and maintenance of the electronic banking system General Undertake other duties that may be reasonably requested by the Deputy Director. Respect and work towards full implementation of MRG's Gender and Equal Opportunities Policies in all the work involved in this post. Maintain an awareness of MRG's security guidelines, including those on digital security and data protection, and follow these when carrying out the work, as well as any other precautions as determined by line manager. Report any information that signals a change in the risk profile of MRG's activities to a relevant manager. The post holder is aware that maintaining confidentiality requires following such digital security and data protection guidelines as determined by MRG. Although the primary purpose of this post is to process and record MRG's financial transactions, the post holder may be required to work partly or wholly on other areas of MRG's work. This is to allow MRG to move staff away from work which is unfunded or underfunded or is no longer a priority for the organisation, to work on areas which have more funding, are growing or which are understaffed. MRG is committed to Equal Opportunities and values diversity. PERSON SPECIFICATION A. Education/Experience A minimum of four years finance experience, including two years experience of either management accounts report preparation, or preparation of statutory financial or equivalent experience of accounts analysis and reporting Experience of using accounts software packages (e.g. SAGE, QuickBooks, Sun, Enterpryze, etc) Experience of preparation of statutory financial accounts Experience of charity finances involving many projects co-funded by several donors Experience of preparation of annual accounts for audit under SORP accounting standards Experience of other accounting functions including purchase ledger and sales ledger Accounting qualification to ACCA or CIMA part qualified or a degree in accounting B. Abilities and Skills A high level of numeracy and attention to detail Advanced level of competence in Excel Ability to prioritise work, meet deadlines and combine responding to urgent requests with longer terms tasks and activities Ability to stay calm under pressure and to assess and absorb information quickly Good communication skills, including good written and spoken English Ability to maintain confidentiality, including following guidance on digital security and data protection Ability and willingness to be self-servicing within the organisation Experience of formatting reports in a range of software applications (Word, Adobe Acrobat) Experience of providing first line IT support to staff on standard office IT systems and software (including Microsoft Outlook and Microsoft Office suite applications) Commitment to gender equity Enthusiastic about working in a multi-cultural environment and committed to equal opportunities Commitment to the aims and objectives of MRG Demonstrated interest in international affairs, human rights and development issues
Apr 13, 2026
Full time
Grade C, £44,235 a year if you live in London or £39,916 a year outside of London The Finance Officer will be expected to ensure that MRG's financial transactions (expenditure, sales and grant income) are processed promptly and accurately, and that all necessary records are kept in the finance software. They will also be expected to assist in the statutory reporting and year end audit preparation. Reports to: Deputy Director Hours: full-time - 35 hours per week Location: based in our London office in E1 Main duties and responsibilities Planning Assisting in the annual preparation of budgets Assist the Deputy Director in regular cashflow forecasting and planning. Financial Systems and Control Posting of MRG's accounts transactions to accounting software (Sage / Enterpryze) Monitoring of MRG's suppliers and other creditors and arranging payment by due date or in accordance with MRG's payment policy. Processing of all documentation for MRG's sales, donor and other income, including coding of transactions. Regular banking of cheques and cash received as income or reimbursements Raise invoices for MRG sales debtors, and for reimbursement of MRG staff costs by outside agencies Raise overseas payments to MRG's partners and overseas consultants, after checking transfer requests for correct authorisation, coding, supporting documentation, and compliance with MRG's financial procedures Liaise with the bank and MRG staff to deal with queries regarding delayed transfers, including chasing and progressing delayed transfers. Order foreign cash and travellers' cheques from MRG's bank and forex services for staff cash advances Arrange for disbursement of cash advances to staff, and for receipt of refunds of unspent cash advance balances. Periodic reconciliation of major supplier accounts including air travel and travel insurance suppliers, to ensure accounts are up to date, and that credit notes, discounts and refunds due have been raised by suppliers. Monthly reconciliation of bank statements to cashbooks Monthly reconciliation of the Sales and Purchase Ledger control accounts to the Nominal account. Monthly reconciliation of the Suspense account. Financial and Management reporting Production of quarterly detailed Budget versus Actual reports for the MRG core operational departments, and identification of major variances, in consultation with budget holders. Statutory reporting and Payroll Reconciling payroll control accounts on a monthly basis. Process annual cost of living and increment increases to staff salary approved by the Finance and Operations Committee and the Leadership Team, and provide information on increases to staff Processing payroll documentation for joiners and leavers and arranging for new staff to enter the MRG pension scheme Induction of new staff on payroll arrangements and MRG's pension scheme Compiling and submitting quarterly VAT returns and reconciliation of the VAT control accounts Bank liaison and MRG company business cards Liaise with MRG's Relationship Manager at the bank over relevant issues, including queries on transactions and updates of bank signatories Liaise with MRG's bank over the day-to-day operation and maintenance of the electronic banking system General Undertake other duties that may be reasonably requested by the Deputy Director. Respect and work towards full implementation of MRG's Gender and Equal Opportunities Policies in all the work involved in this post. Maintain an awareness of MRG's security guidelines, including those on digital security and data protection, and follow these when carrying out the work, as well as any other precautions as determined by line manager. Report any information that signals a change in the risk profile of MRG's activities to a relevant manager. The post holder is aware that maintaining confidentiality requires following such digital security and data protection guidelines as determined by MRG. Although the primary purpose of this post is to process and record MRG's financial transactions, the post holder may be required to work partly or wholly on other areas of MRG's work. This is to allow MRG to move staff away from work which is unfunded or underfunded or is no longer a priority for the organisation, to work on areas which have more funding, are growing or which are understaffed. MRG is committed to Equal Opportunities and values diversity. PERSON SPECIFICATION A. Education/Experience A minimum of four years finance experience, including two years experience of either management accounts report preparation, or preparation of statutory financial or equivalent experience of accounts analysis and reporting Experience of using accounts software packages (e.g. SAGE, QuickBooks, Sun, Enterpryze, etc) Experience of preparation of statutory financial accounts Experience of charity finances involving many projects co-funded by several donors Experience of preparation of annual accounts for audit under SORP accounting standards Experience of other accounting functions including purchase ledger and sales ledger Accounting qualification to ACCA or CIMA part qualified or a degree in accounting B. Abilities and Skills A high level of numeracy and attention to detail Advanced level of competence in Excel Ability to prioritise work, meet deadlines and combine responding to urgent requests with longer terms tasks and activities Ability to stay calm under pressure and to assess and absorb information quickly Good communication skills, including good written and spoken English Ability to maintain confidentiality, including following guidance on digital security and data protection Ability and willingness to be self-servicing within the organisation Experience of formatting reports in a range of software applications (Word, Adobe Acrobat) Experience of providing first line IT support to staff on standard office IT systems and software (including Microsoft Outlook and Microsoft Office suite applications) Commitment to gender equity Enthusiastic about working in a multi-cultural environment and committed to equal opportunities Commitment to the aims and objectives of MRG Demonstrated interest in international affairs, human rights and development issues
Receptionist
Baillie Gifford Edinburgh, Midlothian
Job TitleReceptionist DepartmentOffice Serv Workplace Exp and Travel-BG-UK Overview of Department Purpose of RoleAs a Receptionist at Bailie Gifford, you will be the face and voice of the firm. Responsible for delivering a warm and professional front-of-house experience, ensuring a seamless guest and colleague experience. This is a busy and varied role where someone with a flair for both organisation and relationship-building will flourish. ResponsibilitiesThe role of Receptionist is fast-paced and varied, responsible for the following activities (not limited to): Front-of-House Experience: Delivering a warm, professional, and seamless experience for all visitors and colleagues Guest Management: Checking in visitors using the Visitor Management System. Welcoming, escorting, and assisting guests with coats and luggage Enquiry and Switchboard Handling: Managing enquiries in person, via phone, or email promptly and professionally Facility Awareness: Advising and directing guests with knowledge of building facilities Team Collaboration: Working flexibly within a team to maintain high standards Communication: Ensuring effective communication between reception desks and with hospitality teams Room and Floor Management: Managing meeting room bookings and conducting room checks. Working with Facilities management and technical colleagues to ensure correct set up of rooms, whilst maintaining cleanliness and tidiness of reception and meeting areas Concierge Services: Handling transportation arrangements and additional requests such as restaurant recommendations System Operation: Operating room booking systems and coordinating with facilities and our tech department Catering Coordination: Liaising with caterers and hospitality teams for in-house catering General Support: Providing cover and assistance as needed. Evacuation Duties: Performing evacuation officer duties. Your Knowledge and Experience Warm, approachable, professional and friendly manner Proactive and helpful, can-do attitude Highly collaborative Background in hospitality or five-star service environments (preferable) Strong focus on exceptional customer care Professional and polished approach Strong organisational abilities with impressive attention to detail skills Confident using technology, prior experience of working with room booking systems would be benefitial Prior corporate receptionist experience (preferable) Ability to bring transferable skills into a corporate setting The Type of Candidate That We're Looking For You possess excellent customer service/client-facing skills, with a positive, can-do attitude. You thrive within a team-based setting, where your collaborative approach can flourish. By nature, you are a strong communicator with solid verbal and written communication abilities. You have a professional and enthusiastic manner, with an ability to multitask and deliver high-quality work and a professional service each and every time.Naturally quick-thinking, adaptable, and confident in managing a varied workload, you are experienced in engaging with high-profile visitors and stakeholders, delivering a seamless and professional front-of-house experience. A calm, proactive approach, excellent communication skills, and a genuine passion for delivering exceptional service are key.Due to the nature of the role, this position is office-based. In May/June 2026, we will move to our new office location in Haymarket, Edinburgh. Our reception team provides support between 8 am and 5:30 pm, daily, Monday to Friday. Critical Skills (not limited to) Nurture relationships Adaptability Enabling others Improvement mindset Team working Closing DateApril 13, 2026 At Baillie Gifford we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings. If you are currently working at Baillie Gifford as an employee or contractor please apply to this job from the firm's Workday internal career site.Baillie Gifford is an independent, private partnership, which allows us to focus entirely on our clients and their investments. It helps our stability, motivation and culture and enables us to take a long-term view on all that we do, including staff development, client relationships and investing.And just like with our investments, we're good at spotting potential in our employees. Join us and we'll actively support you to explore the possibilities of your career and interests. We'll give you on-going training and development, all to ensure you have valuable opportunities to grow your unique talents and pursue your goals. We're also incredibly committed to the wellbeing of our employees.This is just a taste of our culture. One that was created by the partners who own and will work with you every day in the firm. People who are always on hand to hear your ideas and suggestions of how to make Baillie Gifford an even better place to be.So, if this sounds like somewhere you could realise your full potential, then our next investment could be you.If you have any questions or issues regarding your application, please contact us at more detail on careers at Baillie Gifford visit our careers site at:This page hosts our regular vacancies - to view our graduate and internship vacancies follow this
Apr 13, 2026
Full time
Job TitleReceptionist DepartmentOffice Serv Workplace Exp and Travel-BG-UK Overview of Department Purpose of RoleAs a Receptionist at Bailie Gifford, you will be the face and voice of the firm. Responsible for delivering a warm and professional front-of-house experience, ensuring a seamless guest and colleague experience. This is a busy and varied role where someone with a flair for both organisation and relationship-building will flourish. ResponsibilitiesThe role of Receptionist is fast-paced and varied, responsible for the following activities (not limited to): Front-of-House Experience: Delivering a warm, professional, and seamless experience for all visitors and colleagues Guest Management: Checking in visitors using the Visitor Management System. Welcoming, escorting, and assisting guests with coats and luggage Enquiry and Switchboard Handling: Managing enquiries in person, via phone, or email promptly and professionally Facility Awareness: Advising and directing guests with knowledge of building facilities Team Collaboration: Working flexibly within a team to maintain high standards Communication: Ensuring effective communication between reception desks and with hospitality teams Room and Floor Management: Managing meeting room bookings and conducting room checks. Working with Facilities management and technical colleagues to ensure correct set up of rooms, whilst maintaining cleanliness and tidiness of reception and meeting areas Concierge Services: Handling transportation arrangements and additional requests such as restaurant recommendations System Operation: Operating room booking systems and coordinating with facilities and our tech department Catering Coordination: Liaising with caterers and hospitality teams for in-house catering General Support: Providing cover and assistance as needed. Evacuation Duties: Performing evacuation officer duties. Your Knowledge and Experience Warm, approachable, professional and friendly manner Proactive and helpful, can-do attitude Highly collaborative Background in hospitality or five-star service environments (preferable) Strong focus on exceptional customer care Professional and polished approach Strong organisational abilities with impressive attention to detail skills Confident using technology, prior experience of working with room booking systems would be benefitial Prior corporate receptionist experience (preferable) Ability to bring transferable skills into a corporate setting The Type of Candidate That We're Looking For You possess excellent customer service/client-facing skills, with a positive, can-do attitude. You thrive within a team-based setting, where your collaborative approach can flourish. By nature, you are a strong communicator with solid verbal and written communication abilities. You have a professional and enthusiastic manner, with an ability to multitask and deliver high-quality work and a professional service each and every time.Naturally quick-thinking, adaptable, and confident in managing a varied workload, you are experienced in engaging with high-profile visitors and stakeholders, delivering a seamless and professional front-of-house experience. A calm, proactive approach, excellent communication skills, and a genuine passion for delivering exceptional service are key.Due to the nature of the role, this position is office-based. In May/June 2026, we will move to our new office location in Haymarket, Edinburgh. Our reception team provides support between 8 am and 5:30 pm, daily, Monday to Friday. Critical Skills (not limited to) Nurture relationships Adaptability Enabling others Improvement mindset Team working Closing DateApril 13, 2026 At Baillie Gifford we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings. If you are currently working at Baillie Gifford as an employee or contractor please apply to this job from the firm's Workday internal career site.Baillie Gifford is an independent, private partnership, which allows us to focus entirely on our clients and their investments. It helps our stability, motivation and culture and enables us to take a long-term view on all that we do, including staff development, client relationships and investing.And just like with our investments, we're good at spotting potential in our employees. Join us and we'll actively support you to explore the possibilities of your career and interests. We'll give you on-going training and development, all to ensure you have valuable opportunities to grow your unique talents and pursue your goals. We're also incredibly committed to the wellbeing of our employees.This is just a taste of our culture. One that was created by the partners who own and will work with you every day in the firm. People who are always on hand to hear your ideas and suggestions of how to make Baillie Gifford an even better place to be.So, if this sounds like somewhere you could realise your full potential, then our next investment could be you.If you have any questions or issues regarding your application, please contact us at more detail on careers at Baillie Gifford visit our careers site at:This page hosts our regular vacancies - to view our graduate and internship vacancies follow this
Receptionist
LGBT Great Edinburgh, Midlothian
Job Title Receptionist Department Office Serv Workplace Exp and Travel-BG-UK Overview of Department Purpose of Role: As a Receptionist at Bailie Gifford, you will be the face and voice of the firm. Responsible for delivering a warm and professional front of house experience, ensuring a seamless guest and colleague experience. This is a busy and varied role where someone with a flair for both organisation and relationship building will flourish. Responsibilities Front of House Experience: Delivering a warm, professional, and seamless experience for all visitors and colleagues Guest Management: Checking in visitors using the Visitor Management System. Welcoming, escorting, and assisting guests with coats and luggage Enquiry and Switchboard Handling: Managing enquiries in person, via phone, or email promptly and professionally Facility Awareness: Advising and directing guests with knowledge of building facilities Team Collaboration: Working flexibly within a team to maintain high standards Communication: Ensuring effective communication between reception desks and with hospitality teams Room and Floor Management: Managing meeting room bookings and conducting room checks, working with Facilities management and technical colleagues to ensure correct set up of rooms whilst maintaining cleanliness and tidiness of reception and meeting areas Concierge Services: Handling transportation arrangements and additional requests such as restaurant recommendations System Operation: Operating room booking systems and coordinating with facilities and our tech department Catering Coordination: Liaising with caterers and hospitality teams for in house catering General Support: Providing cover and assistance as needed Evacuation Duties: Performing evacuation officer duties Your Knowledge and Experience Warm, approachable, professional and friendly manner Proactive and helpful, can do attitude Highly collaborative Background in hospitality or five star service environments (preferable) Strong focus on exceptional customer care Professional and polished approach Strong organisational abilities with impressive attention to detail skills Confident using technology, prior experience of working with room booking systems would be beneficial Prior corporate receptionist experience (preferable) Ability to bring transferable skills into a corporate setting The Type of Candidate That We're Looking For You possess excellent customer service/client facing skills, with a positive, can do attitude. You thrive within a team based setting, where your collaborative approach can flourish. By nature, you are a strong communicator with solid verbal and written communication abilities. You have a professional and enthusiastic manner, with an ability to multitask and deliver high quality work and a professional service each and every time. Naturally quick thinking, adaptable, and confident in managing a varied workload, you are experienced in engaging with high profile visitors and stakeholders, delivering a seamless and professional front of house experience. A calm, proactive approach, excellent communication skills, and a genuine passion for delivering exceptional service are key. Due to the nature of the role, this position is office based. In May/June 2026, we will move to our new office location in Haymarket, Edinburgh. Our reception team provides support between 8 am and 5:30 pm, daily, Monday to Friday. Critical Skills (not limited to) Nurture relationships Adaptability Enabling others Improvement mindset Team working Closing Date April 13, 2026 At Baillie Gifford we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings. If you are currently working at Baillie Gifford as an employee or contractor please apply to this job from the firm's internal career site.
Apr 13, 2026
Full time
Job Title Receptionist Department Office Serv Workplace Exp and Travel-BG-UK Overview of Department Purpose of Role: As a Receptionist at Bailie Gifford, you will be the face and voice of the firm. Responsible for delivering a warm and professional front of house experience, ensuring a seamless guest and colleague experience. This is a busy and varied role where someone with a flair for both organisation and relationship building will flourish. Responsibilities Front of House Experience: Delivering a warm, professional, and seamless experience for all visitors and colleagues Guest Management: Checking in visitors using the Visitor Management System. Welcoming, escorting, and assisting guests with coats and luggage Enquiry and Switchboard Handling: Managing enquiries in person, via phone, or email promptly and professionally Facility Awareness: Advising and directing guests with knowledge of building facilities Team Collaboration: Working flexibly within a team to maintain high standards Communication: Ensuring effective communication between reception desks and with hospitality teams Room and Floor Management: Managing meeting room bookings and conducting room checks, working with Facilities management and technical colleagues to ensure correct set up of rooms whilst maintaining cleanliness and tidiness of reception and meeting areas Concierge Services: Handling transportation arrangements and additional requests such as restaurant recommendations System Operation: Operating room booking systems and coordinating with facilities and our tech department Catering Coordination: Liaising with caterers and hospitality teams for in house catering General Support: Providing cover and assistance as needed Evacuation Duties: Performing evacuation officer duties Your Knowledge and Experience Warm, approachable, professional and friendly manner Proactive and helpful, can do attitude Highly collaborative Background in hospitality or five star service environments (preferable) Strong focus on exceptional customer care Professional and polished approach Strong organisational abilities with impressive attention to detail skills Confident using technology, prior experience of working with room booking systems would be beneficial Prior corporate receptionist experience (preferable) Ability to bring transferable skills into a corporate setting The Type of Candidate That We're Looking For You possess excellent customer service/client facing skills, with a positive, can do attitude. You thrive within a team based setting, where your collaborative approach can flourish. By nature, you are a strong communicator with solid verbal and written communication abilities. You have a professional and enthusiastic manner, with an ability to multitask and deliver high quality work and a professional service each and every time. Naturally quick thinking, adaptable, and confident in managing a varied workload, you are experienced in engaging with high profile visitors and stakeholders, delivering a seamless and professional front of house experience. A calm, proactive approach, excellent communication skills, and a genuine passion for delivering exceptional service are key. Due to the nature of the role, this position is office based. In May/June 2026, we will move to our new office location in Haymarket, Edinburgh. Our reception team provides support between 8 am and 5:30 pm, daily, Monday to Friday. Critical Skills (not limited to) Nurture relationships Adaptability Enabling others Improvement mindset Team working Closing Date April 13, 2026 At Baillie Gifford we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings. If you are currently working at Baillie Gifford as an employee or contractor please apply to this job from the firm's internal career site.
Global Legal Action Network
Chief Operating Officer
Global Legal Action Network
Employment Type: Full time Location: Remote, UK or Ireland Salary: £62,000 - £72,000 (GBP)25 days holiday plus other benefits. Closing: 9:00am, 4th May 2026 BST Job Description About GLAN GLAN is an independent non-profit organisation made up of lawyers, investigators and campaigners. We pursue legal action against powerful actors involved in serious human rights violations and environmental harms, working across borders with international and local grassroots organisations. Our vision is justice across borders. We are a fully remote team - our committed colleagues are spread across multiple countries, and we have offices in Ireland and the UK. We currently work across three key focus areas: Accountability for Atrocity Crimes Environment and Climate Litigation Abuses in Value Chains About the role The Chief Operating Officer at GLAN will play a crucial role in steering the team in the successful implementation of the charity's organisational strategy, and will be responsible for ensuring the day-to-day smooth running of the organisation - in order to build a sustainable, compliant, resilient and well-governed organisation. The ideal candidate We are looking for an experienced leader with a proven track-record of delivering financial oversight and overseeing complex budgets and projects to completion in a fast-paced environment. We are looking for someone who possesses excellent people skills, who is emotionally intelligent and can guide a dynamic team remotely. The Chief Operating Officer will be responsible for the delivery of core services and will manage a core team of staff to deliver Finance, HR, Fundraising, Communications and Governance. The ideal candidate will have demonstrable experience in a similar role, with in depth understanding of how charitable, purpose driven organisations operate. You must have excellent leadership skills, a solid grasp of data analysis and performance metrics, financial planning and budgeting skills, and an advanced understanding of business planning, budget and project management. Key Responsibilities Senior Leadership Lead the Senior Leadership team in the implementation of our revised organisational strategy . Ensure organisation-wide financial oversight and operational business planning. Provide guidance and support to GLAN's team. Deputise for the CEO when necessary and take ownership of high-level decision-making. Operational oversight Maintain operational oversight so that legal, advocacy, funding and finance align with GLAN's organisational strategy. Oversee and facilitate the flow of information between the legal and operational teams so that our legal case works aligns with finances, commitments to funders, team capacity, and communications plans. Ensure that systems enable on-going monitoring of expenditure so that fundraising and finance are aware of gaps/underspends. Help ensure cases/teams are sufficiently resourced in terms of staff capacity. Ensure joined up working, and provide strategic guidance when challenges arise. People and culture Provide strong leadership to ensure a professional and healthy working culture. Build on GLAN's existing commitments to a working culture that is in line with our values, overseeing team-wide consistency to HR line-management, 1:1's, annual 360 reviews and performance. Oversee recruitment, onboarding, performance management, and staff development and staff feedback. Ensure policies on anti-racism, equality, diversity, inclusion and wellbeing are embedded in how we work. Support the embedding of GLAN's values across GLAN's work. Oversee relationship and dialogue between GLAN's SLT and Trade Union representatives. Governance and Board relationships Lead on ensuring that GLAN is compliant with our legal, regulatory, health & safety, data protection / GDPR and employment law obligations. Ensure we have all necessary policies in place and take the lead on coordinating the establishment and review of existing and further policies. Oversee the regular review of GLAN's risk management frameworks and our risk register. Oversee GLAN's governance structures (internal reporting, Board meetings etc.), ensuring decisions are well informed and documented. Financial oversight Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll. Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations. Manage relationships with external accountants, auditors, banks, and financial service providers. Ensure best practices are followed and financial risk is identified and managed appropriately. Operations Ensure the smooth running of IT, data protection, office management. Managing relationships with our external providers. Person Specification Essential Minimum of 8 years of experience in senior leadership roles, delivering successful organisational financial oversight- with expertise in business planning and complex project management. Demonstrable experience of high-level budgeting, forecasting, auditing, proven accountability for ensuring financial sustainability and compliance. Minimum of 10 year's line management experience. Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail. Sound judgement, risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc. Exceptionally organised and able to manage multiple priorities. Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly. Strong collaborative approach, ability to work across teams, offer guidance to other senior level staff, and clear people management skills. Expertise in ensuring compliance with relevant legislation, policies, and procedures, particularly in the charity sector. Understanding of UK charity law and governance, including experience with Board of Trustees. Aptitude in decision making and problem solving, and confidence in providing guidance to boards and CEO. Warm, people-centred and positive approach. Emotionally intelligent, able to self-reflect, be honest and conduct open conversations with sensitivity. Solution-orientated, able to anticipate and resolve challenges. Strong alignment with GLAN's values and our mission. Strong commitment to diversity, equity and inclusion and committed to GLAN's ongoing anti-racist learning and practice. Commitment to developing an organisational culture in which our team thrives and we can achieve meaningful impact in our work. Ability to handle difficult situations and handle confidential information. Ability to balance GLAN's operational priorities with our values. Desirable Experience of operating in non-profit / mission-driven / legal organisations. Previous experience working in a human rights or environmental protection focussed setting. Legal or compliance experience. Experience of change management and scaling teams or systems. Experience of hybrid / remote team leadership . Experience of supporting culture building. Experience of working to decolonial commitments. Experience of delivering organisational change programmes. Legal or compliance experience. Experience of change management and scaling teams or systems. Experience of hybrid / remote team leadership Commitment to equity, learning and continuous improvement. Knowledge of HR practices and employment law. Fundraising experience. Accountancy qualification, Leadership or management qualifications, Project management qualifications e.g. Prince2 Our values Decolonial - We are committed to building decolonial, anti-racist, and anti-oppressive approaches at GLAN. Collective Power - We believe lasting change is built through collective action and power sharing. Responsive - Working across interconnected global systems that are ever in flux, we aim to be adaptable, nimble and responsive to make the biggest impact we can. Steadfast - We know the kind of change we want to see won't happen overnight, that's why we strongly value patience and persistence. Self-Reflective - We recognise the power and privilege we hold as an organization. We're committed to fostering a culture of honesty, reflection, and continuous learning, constantly examining how we work within the system and why to help us strengthen both our organisation and the movements we support work within the system. Equality, Diversity & Inclusion We particularly welcome applications from candidates with lived experience of the issues that GLAN works on. We strongly encourage applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. We use an anonymised recruitment process to ensure fairness . click apply for full job details
Apr 13, 2026
Full time
Employment Type: Full time Location: Remote, UK or Ireland Salary: £62,000 - £72,000 (GBP)25 days holiday plus other benefits. Closing: 9:00am, 4th May 2026 BST Job Description About GLAN GLAN is an independent non-profit organisation made up of lawyers, investigators and campaigners. We pursue legal action against powerful actors involved in serious human rights violations and environmental harms, working across borders with international and local grassroots organisations. Our vision is justice across borders. We are a fully remote team - our committed colleagues are spread across multiple countries, and we have offices in Ireland and the UK. We currently work across three key focus areas: Accountability for Atrocity Crimes Environment and Climate Litigation Abuses in Value Chains About the role The Chief Operating Officer at GLAN will play a crucial role in steering the team in the successful implementation of the charity's organisational strategy, and will be responsible for ensuring the day-to-day smooth running of the organisation - in order to build a sustainable, compliant, resilient and well-governed organisation. The ideal candidate We are looking for an experienced leader with a proven track-record of delivering financial oversight and overseeing complex budgets and projects to completion in a fast-paced environment. We are looking for someone who possesses excellent people skills, who is emotionally intelligent and can guide a dynamic team remotely. The Chief Operating Officer will be responsible for the delivery of core services and will manage a core team of staff to deliver Finance, HR, Fundraising, Communications and Governance. The ideal candidate will have demonstrable experience in a similar role, with in depth understanding of how charitable, purpose driven organisations operate. You must have excellent leadership skills, a solid grasp of data analysis and performance metrics, financial planning and budgeting skills, and an advanced understanding of business planning, budget and project management. Key Responsibilities Senior Leadership Lead the Senior Leadership team in the implementation of our revised organisational strategy . Ensure organisation-wide financial oversight and operational business planning. Provide guidance and support to GLAN's team. Deputise for the CEO when necessary and take ownership of high-level decision-making. Operational oversight Maintain operational oversight so that legal, advocacy, funding and finance align with GLAN's organisational strategy. Oversee and facilitate the flow of information between the legal and operational teams so that our legal case works aligns with finances, commitments to funders, team capacity, and communications plans. Ensure that systems enable on-going monitoring of expenditure so that fundraising and finance are aware of gaps/underspends. Help ensure cases/teams are sufficiently resourced in terms of staff capacity. Ensure joined up working, and provide strategic guidance when challenges arise. People and culture Provide strong leadership to ensure a professional and healthy working culture. Build on GLAN's existing commitments to a working culture that is in line with our values, overseeing team-wide consistency to HR line-management, 1:1's, annual 360 reviews and performance. Oversee recruitment, onboarding, performance management, and staff development and staff feedback. Ensure policies on anti-racism, equality, diversity, inclusion and wellbeing are embedded in how we work. Support the embedding of GLAN's values across GLAN's work. Oversee relationship and dialogue between GLAN's SLT and Trade Union representatives. Governance and Board relationships Lead on ensuring that GLAN is compliant with our legal, regulatory, health & safety, data protection / GDPR and employment law obligations. Ensure we have all necessary policies in place and take the lead on coordinating the establishment and review of existing and further policies. Oversee the regular review of GLAN's risk management frameworks and our risk register. Oversee GLAN's governance structures (internal reporting, Board meetings etc.), ensuring decisions are well informed and documented. Financial oversight Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll. Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations. Manage relationships with external accountants, auditors, banks, and financial service providers. Ensure best practices are followed and financial risk is identified and managed appropriately. Operations Ensure the smooth running of IT, data protection, office management. Managing relationships with our external providers. Person Specification Essential Minimum of 8 years of experience in senior leadership roles, delivering successful organisational financial oversight- with expertise in business planning and complex project management. Demonstrable experience of high-level budgeting, forecasting, auditing, proven accountability for ensuring financial sustainability and compliance. Minimum of 10 year's line management experience. Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail. Sound judgement, risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc. Exceptionally organised and able to manage multiple priorities. Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly. Strong collaborative approach, ability to work across teams, offer guidance to other senior level staff, and clear people management skills. Expertise in ensuring compliance with relevant legislation, policies, and procedures, particularly in the charity sector. Understanding of UK charity law and governance, including experience with Board of Trustees. Aptitude in decision making and problem solving, and confidence in providing guidance to boards and CEO. Warm, people-centred and positive approach. Emotionally intelligent, able to self-reflect, be honest and conduct open conversations with sensitivity. Solution-orientated, able to anticipate and resolve challenges. Strong alignment with GLAN's values and our mission. Strong commitment to diversity, equity and inclusion and committed to GLAN's ongoing anti-racist learning and practice. Commitment to developing an organisational culture in which our team thrives and we can achieve meaningful impact in our work. Ability to handle difficult situations and handle confidential information. Ability to balance GLAN's operational priorities with our values. Desirable Experience of operating in non-profit / mission-driven / legal organisations. Previous experience working in a human rights or environmental protection focussed setting. Legal or compliance experience. Experience of change management and scaling teams or systems. Experience of hybrid / remote team leadership . Experience of supporting culture building. Experience of working to decolonial commitments. Experience of delivering organisational change programmes. Legal or compliance experience. Experience of change management and scaling teams or systems. Experience of hybrid / remote team leadership Commitment to equity, learning and continuous improvement. Knowledge of HR practices and employment law. Fundraising experience. Accountancy qualification, Leadership or management qualifications, Project management qualifications e.g. Prince2 Our values Decolonial - We are committed to building decolonial, anti-racist, and anti-oppressive approaches at GLAN. Collective Power - We believe lasting change is built through collective action and power sharing. Responsive - Working across interconnected global systems that are ever in flux, we aim to be adaptable, nimble and responsive to make the biggest impact we can. Steadfast - We know the kind of change we want to see won't happen overnight, that's why we strongly value patience and persistence. Self-Reflective - We recognise the power and privilege we hold as an organization. We're committed to fostering a culture of honesty, reflection, and continuous learning, constantly examining how we work within the system and why to help us strengthen both our organisation and the movements we support work within the system. Equality, Diversity & Inclusion We particularly welcome applications from candidates with lived experience of the issues that GLAN works on. We strongly encourage applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. We use an anonymised recruitment process to ensure fairness . click apply for full job details
Scope
Head of Finance
Scope
Head of Finance Job reference - REQ004748 £80,000pa London Office/Remote Worker Job description 1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We're here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. We are looking for a Head of Finance to lead Scope's finance function and be a key member of the Leadership Team. The role supports delivery of our strategic priorities by ensuring Scope has strong financial control, high quality financial data and insight, and efficient finance and procurement services. Permanent, Full time (35 hours a week) Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home. About the role The Finance team works across three areas: Finance Systems and Data, Financial Control and Compliance, and Business Partnering. This role leads and develops these teams, ensuring they work well together and provide excellent support to colleagues across Scope. The postholder is responsible for financial strategy, statutory and fiscal reporting, treasury management, budgeting and forecasting, and safeguarding the charity's assets. Working closely with the Chief Financial Officer and senior leaders, the role ensures financial insight is embedded in decision making across the organisation. You will: Lead and manage a high performing finance function, ensuring strong financial control and high standards of service. Oversee budgeting, forecasting and cashflow management across Scope, working closely with the Head of Planning. Ensure timely, accurate and clear management reporting to support decision making and performance monitoring. Lead the delivery of statutory reporting, including the annual report and accounts, and ensure audits run smoothly. Maintain effective financial policies, procedures and delegated authority frameworks. Support the CFO in developing and delivering Scope's financial strategy. Provide financial reporting and insight to the Executive Leadership Team, Leadership Team, Committees and Board of Trustees. Lead and support change, improving financial systems, processes and ways of working. Work with colleagues across Scope to assess the financial impact, risks and opportunities of new proposals. Develop, support and motivate finance colleagues, building capability, resilience and confidence. Act as a senior leader at Scope, role modelling collaborative, inclusive and values led leadership. For more information about the role's responsibilities and the skills and experience required, please visit our website. Please include examples in your application that show how your skills, experience, and values match the person specification in the job description. About you We are looking for a senior finance leader with strong technical expertise and a collaborative leadership style. You will be confident working at a strategic level, while also ensuring strong day to day financial control and delivery. You will be comfortable leading teams through change, building strong relationships across the organisation, and translating complex financial information into clear insight for non finance colleagues. To be successful, you will have: A recognised professional accountancy qualification (ACA, ACCA or equivalent). Senior level experience in a finance leadership role within an organisation of similar scale and complexity. Strong experience of budgeting, forecasting, reporting and financial control. Experience leading and developing teams during periods of change. Strong analytical, financial and commercial skills. The ability to communicate clearly and influence at senior level. A collaborative leadership style, with high emotional intelligence and sound judgement. It would be great if you also bring: Experience working in the charity or not for profit sector. Understanding of the social model of disability. Knowledge of charity fundraising models, risks and controls. Experience leading finance systems improvements or implementations. Experience overseeing retail or trading finance operations. We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope's values and contribute to our mission of creating an equal future with disabled people. Additional information You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship. Anonymised applications We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form. Our values Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds. Our promise to disabled people We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve. As a Disability Confident employer, we are committed to ensuring disabled applicants are treated fairly throughout the recruitment process. If you meet all the essential requirements for this role and choose to apply under the Offer an Interview Scheme (previously known as the Guaranteed Interview Scheme), we will ensure that a fair and proportionate number of disabled applicants are offered an interview. To opt in, simply tick the relevant box in the application form to let us know you would like to be considered under this scheme. If you need any changes or support during the recruitment process, please email us via our website. You can also find more details about asking for adjustments at interview on our website. Equality, Diversity and Inclusion (EDI) EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website. Benefits 27 days holiday and bank holidays Flexible, hybrid, and remote working options Pay progression at 6 months and 2 years Company pension Excellent training and career development Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people) Discounted gym membership, cycle-to-work scheme, and more How to apply Please visit our website via the link and apply online. Closing date for applications: 11:59pm GMT, Friday 24 April 2026
Apr 13, 2026
Full time
Head of Finance Job reference - REQ004748 £80,000pa London Office/Remote Worker Job description 1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We're here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. We are looking for a Head of Finance to lead Scope's finance function and be a key member of the Leadership Team. The role supports delivery of our strategic priorities by ensuring Scope has strong financial control, high quality financial data and insight, and efficient finance and procurement services. Permanent, Full time (35 hours a week) Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home. About the role The Finance team works across three areas: Finance Systems and Data, Financial Control and Compliance, and Business Partnering. This role leads and develops these teams, ensuring they work well together and provide excellent support to colleagues across Scope. The postholder is responsible for financial strategy, statutory and fiscal reporting, treasury management, budgeting and forecasting, and safeguarding the charity's assets. Working closely with the Chief Financial Officer and senior leaders, the role ensures financial insight is embedded in decision making across the organisation. You will: Lead and manage a high performing finance function, ensuring strong financial control and high standards of service. Oversee budgeting, forecasting and cashflow management across Scope, working closely with the Head of Planning. Ensure timely, accurate and clear management reporting to support decision making and performance monitoring. Lead the delivery of statutory reporting, including the annual report and accounts, and ensure audits run smoothly. Maintain effective financial policies, procedures and delegated authority frameworks. Support the CFO in developing and delivering Scope's financial strategy. Provide financial reporting and insight to the Executive Leadership Team, Leadership Team, Committees and Board of Trustees. Lead and support change, improving financial systems, processes and ways of working. Work with colleagues across Scope to assess the financial impact, risks and opportunities of new proposals. Develop, support and motivate finance colleagues, building capability, resilience and confidence. Act as a senior leader at Scope, role modelling collaborative, inclusive and values led leadership. For more information about the role's responsibilities and the skills and experience required, please visit our website. Please include examples in your application that show how your skills, experience, and values match the person specification in the job description. About you We are looking for a senior finance leader with strong technical expertise and a collaborative leadership style. You will be confident working at a strategic level, while also ensuring strong day to day financial control and delivery. You will be comfortable leading teams through change, building strong relationships across the organisation, and translating complex financial information into clear insight for non finance colleagues. To be successful, you will have: A recognised professional accountancy qualification (ACA, ACCA or equivalent). Senior level experience in a finance leadership role within an organisation of similar scale and complexity. Strong experience of budgeting, forecasting, reporting and financial control. Experience leading and developing teams during periods of change. Strong analytical, financial and commercial skills. The ability to communicate clearly and influence at senior level. A collaborative leadership style, with high emotional intelligence and sound judgement. It would be great if you also bring: Experience working in the charity or not for profit sector. Understanding of the social model of disability. Knowledge of charity fundraising models, risks and controls. Experience leading finance systems improvements or implementations. Experience overseeing retail or trading finance operations. We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope's values and contribute to our mission of creating an equal future with disabled people. Additional information You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship. Anonymised applications We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form. Our values Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds. Our promise to disabled people We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve. As a Disability Confident employer, we are committed to ensuring disabled applicants are treated fairly throughout the recruitment process. If you meet all the essential requirements for this role and choose to apply under the Offer an Interview Scheme (previously known as the Guaranteed Interview Scheme), we will ensure that a fair and proportionate number of disabled applicants are offered an interview. To opt in, simply tick the relevant box in the application form to let us know you would like to be considered under this scheme. If you need any changes or support during the recruitment process, please email us via our website. You can also find more details about asking for adjustments at interview on our website. Equality, Diversity and Inclusion (EDI) EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website. Benefits 27 days holiday and bank holidays Flexible, hybrid, and remote working options Pay progression at 6 months and 2 years Company pension Excellent training and career development Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people) Discounted gym membership, cycle-to-work scheme, and more How to apply Please visit our website via the link and apply online. Closing date for applications: 11:59pm GMT, Friday 24 April 2026
Haig Housing - Communications & Digital Officer
Confederation of Service Charities City Of Westminster, London
You are here: Home / News / News / Haig Housing - Communications & Digital Officer Haig Housing - Communications & Digital Officer Department: Communications & Fundraising Term: Permanent Location: Hybrid with at least 2 days in office (London Victoria) Salary: £33,000 Help us support Veterans and make a difference! About us: Haig Housing is a long-established charity based in London with a presence across the UK. We are the largest veterans housing charity, providing houses for over 1500 veterans and their families. We put people at the centre of everything we do - our beneficiaries and staff. All our employees can expect to experience a professional and friendly working environment where we deliver for those who need us. We will celebrate our centenary in 2028 and intend to develop our estate for the next 100 years to provide for the veterans of the future. About the role: The Communications and Digital Officer is responsible for creating high quality, engaging content that drives engagement with beneficiaries, supporters, and fundraising stakeholders. The role involves producing compelling written and video content, including articles, case studies, newsletters, and campaign materials, as well as planning, delivering, and evaluating social media and other campaign activity. Storytelling is central to Haig Housing's fundraising strategy, helping to raise awareness of the charity's impact and will involve meeting and interviewing beneficiaries to capture and share their stories in a sensitive and engaging way. The role is key to ensuring the consistent use of the Haig Housing brand across all channels, producing inhouse design work, managing external agencies, and is also responsible for the charity's website and wider online presence. Additional responsibilities include PR and press liaison, writing engaging press releases, internal communications and managing the Haig Housing staff intranet as well as supporting events and visits, providing administrative and marketing support, and producing merchandise and related promotional materials. The role has a hybrid working arrangement with a minimum requirement of 2 days a week at our head office based in London Victoria. Additional working days in the Head Office, as dictated by your Line Manager, may be required depending on priorities and essential meetings. What we offer: In addition to a competitive salary we provide a generous package that includes an excellent company pension, optional private medical insurance, good holiday allowance, life insurance and ongoing training and professional development. How to apply: Applications are by CV and covering letter via this link here , expressing your suitability to carry out the role. The closing date for applications is Midnight on 1st May 2025. Please note that applications that are not sent via the link above will not be considered. In light of recent events in Afghanistan, please find information and support resources here
Apr 12, 2026
Full time
You are here: Home / News / News / Haig Housing - Communications & Digital Officer Haig Housing - Communications & Digital Officer Department: Communications & Fundraising Term: Permanent Location: Hybrid with at least 2 days in office (London Victoria) Salary: £33,000 Help us support Veterans and make a difference! About us: Haig Housing is a long-established charity based in London with a presence across the UK. We are the largest veterans housing charity, providing houses for over 1500 veterans and their families. We put people at the centre of everything we do - our beneficiaries and staff. All our employees can expect to experience a professional and friendly working environment where we deliver for those who need us. We will celebrate our centenary in 2028 and intend to develop our estate for the next 100 years to provide for the veterans of the future. About the role: The Communications and Digital Officer is responsible for creating high quality, engaging content that drives engagement with beneficiaries, supporters, and fundraising stakeholders. The role involves producing compelling written and video content, including articles, case studies, newsletters, and campaign materials, as well as planning, delivering, and evaluating social media and other campaign activity. Storytelling is central to Haig Housing's fundraising strategy, helping to raise awareness of the charity's impact and will involve meeting and interviewing beneficiaries to capture and share their stories in a sensitive and engaging way. The role is key to ensuring the consistent use of the Haig Housing brand across all channels, producing inhouse design work, managing external agencies, and is also responsible for the charity's website and wider online presence. Additional responsibilities include PR and press liaison, writing engaging press releases, internal communications and managing the Haig Housing staff intranet as well as supporting events and visits, providing administrative and marketing support, and producing merchandise and related promotional materials. The role has a hybrid working arrangement with a minimum requirement of 2 days a week at our head office based in London Victoria. Additional working days in the Head Office, as dictated by your Line Manager, may be required depending on priorities and essential meetings. What we offer: In addition to a competitive salary we provide a generous package that includes an excellent company pension, optional private medical insurance, good holiday allowance, life insurance and ongoing training and professional development. How to apply: Applications are by CV and covering letter via this link here , expressing your suitability to carry out the role. The closing date for applications is Midnight on 1st May 2025. Please note that applications that are not sent via the link above will not be considered. In light of recent events in Afghanistan, please find information and support resources here
Satis Education Limited
Chief Education Officer - Ethos Academy Trust Closing Wed 22/4/26
Satis Education Limited Harrogate, Yorkshire
Chief Education Officer (CEdO) Ethos Academy Trust Salary: L25- L31: £89,830-104,040 Contract: Full time - full year Location: Ethos Academy Trust. Office base at Reach Academy, Batley. Please note: This role requires significant travel to various school sites and should not be considered office-based. However, aspects of remote work are supported, offering flexibility where possible. We are looking to appoint an experienced and motivated Chief Education Officer to improve and support young people's education. The Trust comprises five Alternative Provision Academies and a specialist Free School based in Yorkshire. Our story began in 2018 when our three founding Kirklees schools (Ethos College, Reach Academy and Engage Academy) formed Ethos Academy Trust. Since then, the Trust has doubled the number of Academies, whilst quadrupling pupil numbers. We are a mixed community of Alternative Provisions and a Special School, operating across three Local Authorities within West and South Yorkshire. Our work extends beyond our Academies to add value to the wider system through the offer of support to other schools and associated services. We celebrate and support the uniqueness of our academies in meeting the needs of their local communities. Our nurturing ethos, underpinned by our clear mission, vision and core values, enables our pupils, their families and our staff teams to thrive. We provide extensive support and educational opportunities for pupils with social, emotional and mental health (SEMH) and wider needs. Trust staff work in partnership with schools, parents/carers and other professionals to support and promote the educational and social inclusion of pupils. The Chief Education Officer role is also de facto Deputy CEO of the Trust. As such, you will provide strategic leadership, working collaboratively to shape the future of the Trust and its school communities. You will support the Chief Executive in driving the Trust through its next phase of growth and development. In this role, you will have overall responsibility for the Trust's Education Strategy and the performance of all schools within the Trust. You will also directly oversee all Headteachers and members of the School Improvement team. We are seeking an experienced individual who is relentless in their focus on school improvement and is open to new ideas and innovations. We require someone who can demonstrate diligence, tenacity, enthusiasm, drive and self-motivation and respond positively to pressure whilst maintaining accessibility and consistency. Responsibilities Have overall responsibility for reporting to the CEO and the Board of Trustees on the strategy, improvement initiatives and performance of each academy. Support the CEO as de facto Deputy CEO to devise and implement the agreed strategy; project manage and demonstrate leadership in respect of the Trust's central services and delegated model to schools. Ensure that the academies (under the day to day leadership of their respective Headteacher/Head of School) make impactful and sustained improvement, with minimal disruption to progress; ensuring that aspirations and standards continue to rise over time. Work with each academy to ensure they are prepared for regulatory inspections and monitoring visits. In conjunction with each Headteacher/Head of School, ensure improvement strategies (including those identified through inspection and monitoring visits) are mapped out, actioned and followed up. With the SENDCOs/Executive Headteachers, engage in local and national SEND related activity and secure access to key groups. Support the day to day operations of the Trust, working closely with members of the Executive Team, Central Team and school leaders to deliver sound operation services. Deputise for the CEO in their absence, working with others who share this responsibility. Above all, we are seeking someone with a tenacious drive to provide a top class education to our young people. To find out more and register your interest for the role, please visit To arrange an informal, confidential discussion regarding this role, please contact Laura McGunigle at Satis Education on or email The closing date for applications is: Wednesday 22nd April 2026 at 9am Shortlisting will take place on: Wednesday 22nd April 2026 Interviews will take place on: Wednesday 29th April 2026 Safeguarding Statement Ethos Academy Trust is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including an Enhanced DBS check (including Children's Barred List) and past employment references. Applicants are required, before appointment, to disclose any conviction, caution or binding over including 'spent convictions' under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Apr 12, 2026
Full time
Chief Education Officer (CEdO) Ethos Academy Trust Salary: L25- L31: £89,830-104,040 Contract: Full time - full year Location: Ethos Academy Trust. Office base at Reach Academy, Batley. Please note: This role requires significant travel to various school sites and should not be considered office-based. However, aspects of remote work are supported, offering flexibility where possible. We are looking to appoint an experienced and motivated Chief Education Officer to improve and support young people's education. The Trust comprises five Alternative Provision Academies and a specialist Free School based in Yorkshire. Our story began in 2018 when our three founding Kirklees schools (Ethos College, Reach Academy and Engage Academy) formed Ethos Academy Trust. Since then, the Trust has doubled the number of Academies, whilst quadrupling pupil numbers. We are a mixed community of Alternative Provisions and a Special School, operating across three Local Authorities within West and South Yorkshire. Our work extends beyond our Academies to add value to the wider system through the offer of support to other schools and associated services. We celebrate and support the uniqueness of our academies in meeting the needs of their local communities. Our nurturing ethos, underpinned by our clear mission, vision and core values, enables our pupils, their families and our staff teams to thrive. We provide extensive support and educational opportunities for pupils with social, emotional and mental health (SEMH) and wider needs. Trust staff work in partnership with schools, parents/carers and other professionals to support and promote the educational and social inclusion of pupils. The Chief Education Officer role is also de facto Deputy CEO of the Trust. As such, you will provide strategic leadership, working collaboratively to shape the future of the Trust and its school communities. You will support the Chief Executive in driving the Trust through its next phase of growth and development. In this role, you will have overall responsibility for the Trust's Education Strategy and the performance of all schools within the Trust. You will also directly oversee all Headteachers and members of the School Improvement team. We are seeking an experienced individual who is relentless in their focus on school improvement and is open to new ideas and innovations. We require someone who can demonstrate diligence, tenacity, enthusiasm, drive and self-motivation and respond positively to pressure whilst maintaining accessibility and consistency. Responsibilities Have overall responsibility for reporting to the CEO and the Board of Trustees on the strategy, improvement initiatives and performance of each academy. Support the CEO as de facto Deputy CEO to devise and implement the agreed strategy; project manage and demonstrate leadership in respect of the Trust's central services and delegated model to schools. Ensure that the academies (under the day to day leadership of their respective Headteacher/Head of School) make impactful and sustained improvement, with minimal disruption to progress; ensuring that aspirations and standards continue to rise over time. Work with each academy to ensure they are prepared for regulatory inspections and monitoring visits. In conjunction with each Headteacher/Head of School, ensure improvement strategies (including those identified through inspection and monitoring visits) are mapped out, actioned and followed up. With the SENDCOs/Executive Headteachers, engage in local and national SEND related activity and secure access to key groups. Support the day to day operations of the Trust, working closely with members of the Executive Team, Central Team and school leaders to deliver sound operation services. Deputise for the CEO in their absence, working with others who share this responsibility. Above all, we are seeking someone with a tenacious drive to provide a top class education to our young people. To find out more and register your interest for the role, please visit To arrange an informal, confidential discussion regarding this role, please contact Laura McGunigle at Satis Education on or email The closing date for applications is: Wednesday 22nd April 2026 at 9am Shortlisting will take place on: Wednesday 22nd April 2026 Interviews will take place on: Wednesday 29th April 2026 Safeguarding Statement Ethos Academy Trust is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including an Enhanced DBS check (including Children's Barred List) and past employment references. Applicants are required, before appointment, to disclose any conviction, caution or binding over including 'spent convictions' under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

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