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Mayoral Correspondence Officer Application Deadline: 12 April 2026 Department: Mayor's Office Employment Type: Permanent - Full Time Location: Sheffield Head Office Reporting To: Head of Mayors Office Compensation: £39,153 - £41,772 / year Description Hours: 37 hours Contract: Permanent Full Time Salary: Grade 8 £39,153 - £41,772 Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office) Play a central role in supporting the Mayor's priorities by leading the governance, coordination and continuous improvement of all formal Mayoral correspondence, casework and invitations. South Yorkshire Mayoral Combined Authority is seeking a highly organised, politically aware and detail driven professional to manage the end to end handling of Mayoral correspondence. This is a pivotal role at the heart of the Mayor's Office - ensuring that communications are timely, consistent, compliant and reflective of the Mayor's priorities and the organisation's values. As the Mayoral Correspondence Officer, you will provide operational leadership, accountability and clear governance for all correspondence and casework processes. Working closely with the Head of Mayor's Office, Portfolio Officers, Diary Officers and teams across the organisation, you will help ensure that every interaction with the public, partners and political stakeholders is managed to the highest standard. You will also play a key role in designing and improving systems, including acting as the Mayor's Office lead for CRM integration and driving continuous improvement in workflows, governance and reporting. Applications must be accompanied by a cover letter to detail how you meet the criteria as detailed within the role profile. (please see role profile attached). Please note, all applications should be made directly via our careers portal. The hiring team are planning to work to the following dates: Shortlisting - Week commencing 13 April Interviews - Week commencing 20 April onward About the role This is a dynamic and influential position, responsible for ensuring the Mayor's Office operates with clarity, discipline and professionalism in all formal written communications. You will manage workflows, improve systems, provide governance oversight, and generate insight that supports strategic decision-making. Key responsibilities Leading full governance of all Mayoral correspondence, ensuring intake, triage, tracking and completion are managed consistently, compliantly and to reputational standards. Coordinating responses for Executive Leadership Board, Scrutiny and democratic processes, ensuring accuracy, structured workflows and adherence to statutory and political requirements. Overseeing continuous improvement of correspondence and casework systems, including CRM integration, ensuring processes are efficient, scalable and compliant. Producing dashboards, trend analysis and structured management information to highlight performance, risks and operational pressures. Maintaining policies, templates and operating procedures and providing quality oversight to ensure consistent standards and audit integrity. Managing politically sensitive or ministerial correspondence in partnership with Portfolio Officers, ensuring alignment between operational handling and strategic priorities. About you We are looking for someone who combines excellent organisational discipline with political awareness, attention to detail and the confidence to navigate fast paced, high profile correspondence. You'll be comfortable managing complex workflows, working across directorates and maintaining the highest standards of professionalism. What you will bring Experience managing high volume correspondence, casework or invitations in a political, governmental or similarly exposed environment. Strong written communication skills and the ability to draft structured, politically aware responses. Experience coordinating inputs across directorates to produce timely and accurate responses. Experience developing or improving systems and processes to support casework governance and workflow management. Understanding of CRM considerations and how correspondence processes link to contact centre and complaints systems. Demonstrated discretion, professionalism and integrity within political or governance frameworks. Benefits All colleagues have access to Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success. Continuous Employment: If you are currently employed by a Local Government employer, or any other employer under the Redundancy Modification Scheme, and do not have a break in service, your length of service can be transferred upon starting. This will apply to entitlement calculations including annual leave, maternity leave and enhanced sick pay. Enhanced Holiday Entitlement: From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro rated for part time colleagues. Annual Leave Purchase Scheme: The ability to purchase up to a further 15 days per year in addition to your normal annual leave. Hybrid working: Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts. Flexible Hours Scheme: Most roles within SYMCA work under the Flexi Scheme which allows office based employees' flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time off in the form of Flexi Leave or banked Annual Leave. Rewarding You: Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle to Work schemes. Training on the job: Support with upskilling skills through on the job training and qualifications. Professional Membership Fees: Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management. Diversity at South Yorkshire Combined Mayoral Authority Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements. Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview. If you require any reasonable adjustments throughout the process, please contact or include within your application form detailing the adjustment and how it will assist in managing any barriers.

Housing Casework Officer - Rough Sleeper Specialist Nottinghamshire, United Kingdom Contract Type: Fixed Term for 3 years Working Hours: 37 hours per week Worker Type: Onsite Worker Salary: Starting Salary is £32,597 (Level one) rising to £35,412 per annum (pro rata for part-time) Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role At Nottingham City Council, we are dedicated to providing housing solutions and support to our citizens. Housing Solutions plays a pivotal role in preventing homelessness and ensuring that all citizens in housing need or crisis receive the assistance they require. We are currently looking for a motivated and empathetic Housing Casework Officers to become valuable members of our statutory homelessness team. If you are passionate about helping citizens in housing need and are dedicated to ensuring universal access to stable housing, we encourage you to apply. Be a part of our mission to make a positive impact on the city by preventing homelessness and providing vital support to citizens in their housing needs. Your unwavering commitment and expertise can significantly contribute to the success of this important mission. Responsible for housing advice casework, you will take action to ensure that the City Council fulfils its legal and safeguarding requirements to Citizens in housing need or crisis; in particular those who are rough sleeping. This will include evaluating; citizen need assessment, housing advice, homelessness prevention and deciding homelessness duties in accordance the Housing Act 1996 VII ( as amended). About You The ideal candidate will have: Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority An understanding of the wider issues impacting upon homelessness, the barriers facing people with multiple and complex needs and the challenges faced in resolving rough sleeping An ability to communicate complex issues on a face to face basis, demonstrating tact, diplomacy, sensitivity and customer care An ability to effectively manage a complex workload under pressure meeting specified targets and deadlines whilst demonstrating attention to detail, prioritisation and self-organisation skills A commitment to providing a high quality customer focussed service An ability to work successfully in partnership across different sectors, building and maintaining good working relationships A DBS enhanced check for a regulated activity is required for this post. You can find the job description for this post here. At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: 24th April 2026 If you have any technical issues when completing your application, please contact our Employee Service Centre: Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: 26 days annual leave (rising to 33 days after 5 years' service)+ bank holidays with the ability to buy additional leave annually Access to a generous, defined benefit pension scheme offering 17.9% Smart Working - to support your work life balance Health and wellbeing benefits including access to our Employee Assistance Programme Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in. Job Identification 7406 Posting Date 03/30/2026, 11:12 AM Locations Station Street, Nottingham, NG2 3NG, GB Apply Before 04/12/2026, 10:59 PM Assignment Category Fixed-Term Temporary Contract Reason Is subject to funding for the period of the contract.

Senior Individual Giving Officer Job Advert Are you passionate about turning supporter generosity into sustained income that helps people with a learning disability live their lives to the full? Do you have experience running multi-channel fundraising campaigns and using data to improve performance? If so, we have a role for you to impact our growing Individual Giving programme. We are looking for a Senior Individual Giving Officer to join a Public Fundraising team. You will lead the planning and delivery of acquisition and retention campaigns across cash, lottery, regular giving, value exchange, raffle and payroll giving channels, working across face to face, direct mail, email, digital and telephone. You will work closely with colleagues in Legacy, Wills and Trusts, Community Fundraising and Challenge Events to deliver joined up supporter journeys that increase lifetime value and broaden audience reach. Reporting to the Senior Individual Giving Manager, you will play a key part in delivering the charity's 2030 strategy. This is a permanent, full time position. Flexible and hybrid working arrangements are offered, with a requirement to attend the London office for a minimum of two days per week. Occasional travel within the UK may also be required. What you will do Lead the end-to-end planning and execution of direct marketing campaigns, including campaign schedules, briefs, copywriting, data checks, print and postage processing, finance processing and stakeholder management. Manage campaign budgets, monitor KPIs and report on performance, delivering activity on time and to a high standard. Build and manage complex data selections and automated email journeys, supporting the roll out of the new CRM and using insight to improve targeting and results. Keep the supporter at the heart of the journey by creating authentic, compelling stories and personalised donor journeys that drive repeat giving, upsell and cross sell. Work collaboratively with internal teams and external suppliers to ensure campaigns are aligned and executed effectively. Analyse campaign performance, adopt a test and learn approach and make data driven recommendations for improvement. Ensure all fundraising activity complies with GDPR, the Fundraising Regulator Code of Practice and Gambling Commission regulations. Support invoice processing, monthly management accounting, quarterly reforecasting and annual budget setting processes. Champion equality, diversity and inclusion in campaigns and across the organisation. What you will bring Proven experience of planning and delivering multi-channel individual giving campaigns. Strong data and CRM skills, with experience of building selections and automated journeys. Excellent project management and stakeholder management skills, with attention to detail and the ability to manage competing deadlines. Strong copywriting and supporter communications skills, with a focus on storytelling and supporter care. Experience of monitoring and analysing campaign performance and using insight to improve results. Knowledge of fundraising compliance and best practice. A collaborative approach and commitment to equality, diversity and inclusion. Why join the team - You will be part of a friendly, inclusive, values-driven fundraising team working to improve the lives of people with a learning disability in the UK. Flexible working, generous holiday, a supportive learning culture and opportunities to develop your fundraising career. You will play a key role as the charity expands and improves the Individual Giving Program. The advert will close on 26 April with initial interviews held via Microsoft Teams shortly afterwards. We reserve the right to close the advert early if we receive a high volume of applications or once a suitable candidate has been identified. Benefits The charity offers an impressive range of benefits designed to support and reward employees to ensure that teams feel valued and appreciated. The benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. About The Organisation The charity's vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. They're here to support people with a learning disability, their families and their carers. Fighting for a kinder, fairer and more inclusive society for people with a learning disability to live in. Everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging is for everyone, every day, everywhere. Everyone is expected to treat people well and make it an inclusive organisation. Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes Everywhere people will feel respected, valued, and safe to be themselves. There are Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. Everyone is encouraged to apply and there are a variety of different contract types and working patterns on offer. They're not looking for specific experience. It is your personality and values that will make you a great colleague. You will have training and development to help you to succeed in the role you're applying for. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

Select how often (in days) to receive an alert: Evidence Officer - HC623786 Job Title: Evidence Officer - HC623786 Hours: 13 hours per week - Part Time Contract: Permanent Closing Date: Sunday 26th April 2025 at 23:59 hours Are you looking for a fulfilling role with each day being different? Is this the role for you? Our Evidence Management Centre are looking to recruit into the role of Evidence Officer to join our welcoming team. The vacancy is based in Basingstoke on a part time basis. The Evidence Officer vacancy is an exciting opportunity to be involved in a very varied role where you can be office based one minute, then out and about dropping off and picking up evidence from one of our many locations across Hampshire and Isle of Wight. You will interact with many different departments and get to meet a lot of colleagues across our police force. This is not a full time desk based job even though you will be using a computer during the working day for about 60% of your time to log evidence and keep track of where it is located, it is also an active job keeping you on your feet (and toes). You will need to be able to focus on very in depth computer processes which require two computer screens and multiple windows open at any one time; you will need to be able to multitask and be prepared to stop what you're doing to serve somebody, and pick up again where you left off. You must be equally willing to undertake the physical aspects of the job. What do we need from you? You will need to be customer focused as you will be in contact with both internal and external customers, open minded to what you see and move as you will handle a wide range of evidential items which will vary in size and weight. You will be reuniting people with property so you need to show empathy to make the collection of items after an investigation as minimally distressing as possible. We are looking for someone with attention to detail, someone who can both follow instructions (written and verbal), work by themselves and find information, we also need you to be conscientious and precise with a high standard of quality. Not only will you be working on your own or as part of a team, you will also need very good customer service skills as you will be working with internal and external customers who all need to be treated as individuals. Resilience and the ability to remain calm under pressure are qualities we are looking for as some of our customers will attend requesting their property back when we still need to hold onto it for evidence. Good communication skills are essential. Be aware that some of the evidence you will be handling may be distressing or unpleasant / contaminated. If you would like to know more about this role please take a look at the full role profile Evidence Officer. What's On Offer As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package , including but not limited to: Family friendly policies supporting those with caring responsibilities. Generous annual leave entitlement starting at 24 days in addition to public holidays, rising to 29 after five years' service. Access to a wide range of learning and development opportunities. Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card. Excellent wellbeing support and access to Employee Assistance Programme. Staff representation groups and inclusion network. Essential Qualifications Educated to QCF Level 2 with passes in Maths and English Language or experience to bring post holder to comparable level. A full current driving licence is required. Previous experience of working in a busy office environment including a range of administrative procedures with proven organisational skills. Ability to use own initiative and prioritise work. Computer literate, experienced in use of Microsoft Office. Good literacy and communication skills. Contact details for an informal discussion Please contact the Recruitment Team at or on . Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles. Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives. Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis. The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.

The Key Management Engineering Lead is a senior management level position responsible for accomplishing results through the management of the Key Management Engineering team in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework as well as delivering global key management solutions for the company. Responsibilities Ensure the goals of Data Security Engineering department are delivered. Oversee O&T spending to ensure the firm's finances are budgeted and spent according to the Chief Technology officer's (CTO) technology strategies. Manage overall execution of IT strategy and roadmap for Key Management Systems. Lead operational readiness and conformance to global standards for ongoing operation and support. Utilize an in-depth understanding of how engineering integrates within technology and commercial awareness. Responsible for training and coaching team members, performance management activities, monitoring quantity and quality of work, and addressing development needs for assigned personnel. Make evaluative judgment based on analysing information in complicated or unique situations; utilizing multiple sources of information. Impact engineering through overseeing planning, finances / budget, end results and policy setting. Negotiate with senior leaders across functions and with external parties, as required. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications Enhanced experience on cryptographic key management (manual and automated). Familiar with cryptographic interfaces and formats like PKCS. Experience with cryptographic products (e.g. Hardware Security Modules or Key Management solutions like Fortanix). Familiar with common scripting and programming languages. Experience with key management systems used by major cloud providers. Significant number of years of relevant experience in an Engineering role with commensurate experience in people management. Experience working in Financial Services or a large complex and/or global environment. Experience with enterprise-wide projects. Consistently demonstrates clear and concise written and verbal communication. Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices. Demonstrated analytic/diagnostic skills. Ability to work in a matrix environment and partner with virtual teams. Ability to work independently, prioritize, and take ownership of various parts of a project or initiative. Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements. Proven track record of operational process change and improvement. Education Bachelor's degree/University degree or equivalent experience. Master's degree preferred. What we can offer you By joining Citi in Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays). A discretional annual performance related bonus. Private Medical Care & Life Insurance. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

My client is looking for a full time Band 5 Corporate Governance Officer to work in Bristol. Shift Times: 09:00am - 17:00pm - 3 months - Monday to Friday Reporting to the Senior Corporate Governance Officer & Policy Manager, the post holder will work as part of the Corporate Governance Team, providing administrative support to Board and Committee meetings and supporting corporate governance processes across the Trust. The post holder will liaise daily with Trust Board Members, Executive Directors, Non-Executive Directors and external stakeholders. They must work effectively in a highly pressurised environment, demonstrating resilience, patience and excellent organisational skills. They will also be responsible for governance projects, monitoring work-plans, agendas, minutes, supporting documents and corporate registers. What You Need: Excellent IT skills in SharePoint, Microsoft Word, Outlook, PowerPoint and Excel. Experience using electronic diary systems and committee management tools such as Convene. Experience in roles requiring record-keeping with high attention to detail. Proven ability to cope with fast-paced, high-pressure environments. Strong organisational skills with ability to manage conflicting deadlines. Experience of office systems and ability to work independently using initiative. Ability to respond to last-minute changes, make sound decisions and re-prioritise. Excellent written and verbal communication. Ability to influence, negotiate and engage confidently with staff at all levels. Ability to analyse a range of facts and propose solutions. Ability to develop strong working relationships and represent the organisation professionally. Why Vivid Healthcare? Excellent rates of pay - Weekly Payroll & flexible payment options Dedicated consultant who will support you around the clock with your needs Fast - Track compliance, cleared to work within 4 days Variety of work with a handful of clients local to you Referral scheme - receive up to £200 for every nurse/HCA recommendation If you are interested please apply to this job ad and a member of the team will be in contact within 24 hours

Export Officer, based in Samlesbury; 12 month contract; 37 hours a week; £22.15 per hour PAYE An exciting opportunity has arisen for an Export Officer to work in an International Trade Solutions Team for a global aerospace client. This role will provide you with the opportunity to gain export operational experience across all Air platforms including US Programmes and Europe & International. The role will report into the Export Operations Team Leader and will have responsibility for the efficient and economical movement of goods in accordance with company policies and in compliance with relevant national and international laws. As an Export Officer, you will be required to meet the increasingly complex needs for the physical delivery of Air Sector assets for existing and emerging international customers. You will also contribute to the reporting within the company framework and for the escalation of all business issues relating to export operations. The successful candidate will have responsibility for all aspects of export documentation defined by HMRC, maintaining knowledge of legislative changes that impact current or potential future business procedures, whilst supporting good governance, compliance and effective administration of the processes for the company. Knowledge required; - Solid knowledge of international trade matters with good experience of applying up to date import techniques - Previous experience in an export environment would be beneficial - An understanding of the legal and regulatory requirements related to the exporting of shipments Skills required; - Keen attention to detail and be able to work in a fast paced, highly pressurised team - Excellent organisational skills & competent under pressure, with the ability to work to tight deadlines - Ability to juggle multiple enquiries and prioritise workload accordingly - IT competent with good Microsoft and excel skills - Able to work well on your own and as part of a team to meet demands - Enthusiasm and a positive attitude Morson is acting as an employment business in relation to this vacancy. Trade Compliance; Import Control; Export Control; Trade Governance; Export License; Import License; Import Clearances; Export Clearances: ITAR; EAR; Export Control Regulations; Import Control Regulations;

Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online

Revenues Officer Wallfields, Pegs Lane, Hertford, Hertfordshire, SG13 8EQ Contract Type: Permanent Contract Full-time permanent position. Partial remote working available with rota-based office days on passing probation and training. Salary: £31,751 to £35,163 (inclusive of local weighting) Working Hours: 37 Job Category: Revenue and Benefits Job Introduction Are you a focused, enthusiastic worker and team player who enjoys a professional, fast paced, customer facing environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to work on a wide range of projects to assist with the efficient and effective collection of council tax, through determining liability, applying discounts and exemptions, and taking relevant recovery action alongside the day to day administration of all accounts. What will you be doing? Support the shared service managers in all aspects of the shared services' functions and operations. Ensure a full working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the post. Answer and deal with telephone, written, or face to face enquiries from customers and stakeholders, as appropriate, providing explanations and clarification of decisions and actions taken and general advice and guidance relating to legislation, policy and procedures. Identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices. Identify and award council tax discounts and exemptions where appropriate. Actively encourage the take up of available benefits, allowances, and discounts. Set up Direct Debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate. Identify accounts requiring recovery action and take such action as appropriate in the case of non payment. Decide and implement suitable action after a Liability Order has been granted, up to and including referring the appropriate case to enforcement agents. Keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken. Identify possible irregularities in benefit claims, discounts, and exemptions, and refer these cases to the Fraud Team. Assist with the development and implementation of new working methods and systems. Maintain an up to date awareness of other welfare benefits and refer cases to Visiting Officers and Welfare and Money Advice agencies as appropriate. About you Numeracy skills, including the ability to manipulate numerical data. Excellent verbal and written communication skills, with a strong customer focus. Experience in a similar environment. The ability and willingness to help support and provide guidance, support, and advice to less experienced staff. Knowledge of Windows based Office packages. Ability to work as part of a team, willing to assist others, but also take responsibility for own work as required. Ability to prioritise and work accurately to targets and deadlines. Good word processing and IT skills, including an ability to use online computer systems to interrogate and update data. Self motivated, enthusiastic, and able to deal with a heavy and varied workload. Ability to deal with difficult situations. Ability to maintain concentration in a busy environment. Ability to work methodically, accurately and thoroughly, paying close attention to detail. Ability to remain calm and focused under pressure. The ability to learn all legislation and guidance appropriate to the post. A commitment to developing customer service skills for dealing with members of the public, face to face, or via phone, email or letter. What can we offer you? Opportunities for growth and cross department working, learning new skills and service areas days' annual leave rising to 34 days with 5 years' local government service Usage of our e fleet during business hours for business related visits Employee well being programme Employee events group Regular opportunities to socialise with other teams within the council Flexible working arrangements, including flexi time Up to 50% working from home for eligible posts Free parking in our offices and select council owned car parks during business hours Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP) Local Government pension scheme Discounts at council owned leisure centres Opportunity to network with colleagues across councils in Hertfordshire and the East of England Professional environment where your career path really matters, and your development is supported by the organisation How to apply For an informal discussion about the role, please contact Kathryn Metcalfe, Revenues Assistant Manager, or Elaine Chapman, Senior Revenues Officer. Closing date: 19.04.2026 at Midnight Interviews will be held the week of 27.04 05.2026 We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work. Find out more about our disability confident scheme on our website.

Revenues Assistant Officer Location: Wallfields, Pegs Lane, Hertford, Hertfordshire Contract Type: Permanent Contract Details: 37 hours, full-time, permanent position, home working available with office working on a rota basis on passing of probation and training Salary: £29,793 - £31,751 (inclusive of local weighting) Job Category: Revenue and Benefits Job Introduction Are you an enthusiastic worker and team player who enjoys a professional, fast-paced, customer-facing environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to work on a wide range of projects to assist with the efficient and effective collection of council tax, through administering discount and exemption reviews, reporting work to ensure records are accurate, and making decisions over liability and recovery methods. What will you be doing? Some key responsibilities include: To identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices. To set up direct debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate. To identify accounts requiring recovery action and to take such action as appropriate in the case of non-payment. To decide and implement suitable action after a Liability Order has been granted, up to and including referring the appropriate case to enforcement agents. To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken. To provide a customer interface with members of the public or their representatives, in writing. To assist in the administration and processing of discount and exemption reviews. To carry out duties to support the work of the shared service managers, including a range of administrative and clerical tasks. To provide administrative support to remote and home workers. About you As an ideal candidate, you will have: Numeracy skills, including the ability to manipulate numerical data. Excellent verbal and written communication skills, with a strong customer focus. Experience in a similar environment. The ability and willingness to help support and provide guidance, support, and advice to less experienced staff. Knowledge of Windows-based office packages. The ability to work as part of a team, willing to assist others, but also take responsibility for one's own work as required. The ability to prioritise and work accurately to targets and deadlines. Good Word processing and IT skills, including the ability to use an online computer system to interrogate and update data. A self motivated, enthusiastic approach, with the ability to deal with a heavy and varied workload. The ability to deal with difficult situations. The ability to maintain concentration in a busy environment. The ability to work methodically, accurately, and thoroughly, paying close attention to detail. The ability to remain calm and focused under pressure. The ability to learn all legislation and guidance appropriate to the post. A commitment to developing customer service skills for dealing with members of the public, both via email and letter. What can we offer you? We can offer you: Opportunities for growth and cross department working, learning new skills and service areas. days' annual leave, rising to 34 days with five years' local government service. Usage of our e fleet during business hours for business related visits. Employee well being programme. Employee events group. Regular opportunities to socialise with other teams within the council. Flexible working arrangements, including flexi time. Up to 50% working from home for eligible posts. Free parking in our offices and select council owned car parks during business hours. Access to well being and occupational health schemes, such as the Employee Assistance Programme (EAP). Local Government pension scheme. Discounts at council owned leisure centres. Opportunity to network with colleagues across councils in Hertfordshire and the East of England. Professional environment where your career path really matters, and your development is supported by the organisation. How to apply For an informal discussion about the role, please contact Kathryn Metcalfe, Revenues Assistant Manager or Elaine Chapman, Senior Revenues Officer. Closing date 19.04.2026 at Midnight Interviews Interviews will be held the week of 27.04.2026 - 01.05.2026. We, as a council, are ambitious. To find out more about our ambitions and what it's like working at East Herts, hear from our employees on our careers site. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work. Find out more about our disability confident scheme.

Internal job ref: Status: Full Time Location: Head Office / Hybrid (with national travel) Business Area: Finance Reporting to: Commercial Controller The Role We are looking for a proactive and detail driven Service Revenue Officer to coordinate and manage service administration activities across our national service network. This is a key role focused on service planning, performance reporting, operational control, and pipeline management-ensuring engineer capacity is optimised, service delivery is efficient, and chargeable service revenue is captured effectively. Working closely with depot administrators, engineers, and customers, you'll play a critical part in improving service speed, utilisation, and overall operational performance. Key Responsibilities Service Planning & Scheduling Accurately book, schedule, and process all commercial service calls across the Group's service network Register follow up visits and raise chargeable service calls where appropriate Actively bring forward appointments to fill diary gaps and improve engineer productivity Communicate directly with customers to agree appointment times and provide updates when schedules change Operational Control & Performance Management Verify engineer attendance and ensure service documentation is completed accurately and on time Produce daily reporting on key service performance metrics including utilisation, outstanding calls, and pipeline health Review service calls for correct categorisation and compliance with internal processes Liaise proactively with depot administrators nationwide to optimise capacity and performance Maintain controls to ensure all invoiceable and chargeable service opportunities are identified and actioned Monitor service pipeline risks, priorities, and backlogs Develop and implement action plans to resolve performance or service delivery issues Compliance & Continuous Improvement Support continuous improvement across service operations Comply with company policies including GDPR, HR, Health & Safety, and Equal Opportunities Contribute positively to an inclusive and collaborative working environment What We're Looking For GCSEs (or equivalent), including Maths and English Previous experience in service scheduling, operational coordination, or service administration Experience working with engineer based field service operations Strong Microsoft Word and Excel skills Excellent organisational skills with the ability to manage multiple priorities under pressure Strong communication skills and attention to detail Qualification in business administration, operations management, planning, or similar Experience in a multi site or national service environment Exposure to service performance reporting, invoicing controls, or pipeline management Experience using Power BI or similar reporting tools Evidence of continued professional development in service operations or data analysis Why Join Us? 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off Salary sacrifice benefits - enjoy perks such aspension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders Heavily discounted group discount scheme on all products Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

Contract type Permanent Location Whittington with some flexibility for remote working Hours Full time (37.5 hours per week) with flexibility to work evenings and weekends when required Annual salary Starting from C1 £27,355.42 with the ability to progress to C3 £30,308 Last day to apply 29/03/2026 Reporting to the Individual Giving Manager, the postholder will help deliver an ambitious programme, driving the recruitment, development, and retention of supporters across appeals, campaigns, lottery, and regular giving to generate sustainable income and lasting impact. Knowledge and experience Essential Experience in data management Knowledge of effective campaign or project planning Experience of researching and developing content for fundraising Experience of creating communications for a variety of audiences and channels Experience of analysing campaign results and using insight to optimise future campaigns Experience of collaborative working with multiple internal and external partners to deliver projects Proven track record of working to and achieving targets Desirable Managing direct marketing campaigns in a charity environment Values Exhibits our hospice values and behaviours Skills Essential Confidence using CRM systems Working to deadlines A creative thinker Data led Strong attention to detail Organised Excellent interpersonal and communication skills Effective Diary management Personal Attributes Empathetic Team player Able to work under pressure Collaborative Ambassador for St Giles Hospice Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

This is an exciting opportunity to join the Working Age Adult Strategic Commissioning Team at Cornwall Council. The role has a priority focus on Community Support and Advocacy, but will flexibility work across the Working Age Adult portfolio. As a Commissioning Manager the role holder will be part of the People Commissioning Services, which is responsible for the commissioning, contracting, quality assurance and purchasing of social care services. We are delivering a significant transformation across People Commissioning and have an ambition to ensure that we commission and provide quality homes and person centred care that gives choice to Cornish residents who have Care Act eligible needs. We are looking for a passionate, committed and talented Commissioning Manager to join the Working Age Adult team to support and lead areas of this work. Within People Commissioning we are driving a number of key programmes of work that are co designed with our residents and businesses to deliver outcomes promoting people's strengths and developing safe and caring communities where people live well. We are one of the largest unitary Councils and have created the People Commissioning function to support both Children's and Adult Care Services. This opportunity is for people who are both interested in building a career in public services and social care as well as opportunities for those who have direct commissioning experience. If this is you, then come and be part of our innovative People Commissioning Team. Responsibilities Establishing strategic commissioning approaches and embedding intelligence/data driven insights to promote outcome delivery for residents across people services. Leading on innovation, quality and excellence in service delivery. Managing patterns of demand differently to improve outcomes for individuals and to drive sustainability. Establishing strong and effective partnerships to commission services jointly across with health, housing and wider partners. Leading the strategic transformation and reshaping of services over the medium to longer term. Working collaboratively with providers, not only to deliver excellent services but also supporting them to deliver added social, economic and environmental value to the Cornish economy. We have provided a summary of the role below. The detail is set out in the role profile. Commissioning Managers across the People Commissioning function are senior officers reporting to the Strategic Commissioning Leads and will manage a team of Commissioning Officers and Assistant Commissioning Officers in the delivery of complex strategic commissioning priorities and supplier relationship management. The role holder will be responsible for supporting the development, delivery and implementation of strategies, planning new policies, commissioning frameworks and delivery of all of the strategic activities across the Working Age Adults Portfolio. The role holder will ensure that services are commissioned in a way that has a focus on best practice, reflective learning, coproduction, codesign, delivering good quality service provision, best value and cost effectiveness. The post holder will manage the contracting relationship across several critical community support contracts including Day Opportunities and Inclusion Support, Supported Employment, Independent Advocacy and Self directed Support. The post holder will work with residents, stakeholders and the market to respond to person centred creative support planning. Cornwall People Commissioning Team are seeking applications from passionate, committed and creative commissioners with the skills and dedication to drive transformation within our team and deliver meaningful outcomes for residents. This role provides, leadership, management and oversight to the areas of work of officers within this team but also has responsibility for directly leading on driving delivery across the entire commissioning cycle. The Council is seeking Commissioning Managers that are open, transparent and collaborative, focusing always on the impact and outcomes that can be achieved and being ambitious for the continuous improvement of services and improved outcomes for people. This is a public /customer facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check. Working Pattern The working pattern will usually be 9am to 5pm Monday to Friday with a requirement to work a minimum of one day a week from the office at New County Hall, in Truro. There may be some occasional requirements to work out of hours due to public meetings and engagement. What you'll need to succeed Degree level or equivalent experience and/or hold a relevant professional qualification. Not excluding of relevant achievement aligned with a range of relevant experience. Relevant management or professional qualification. Expert knowledge in a relevant professional area and proven track record of using professional expertise to develop and deliver strategic objectives and expected outcomes. Strong ability to lead and promote innovation, new ways of working and collaboration across a wide range of stakeholders, including other Council directorates, Health, providers and communities. The ability to represent the Service and the Council locally and regionally, including the ability to produce accurate performance reports for the Senior Management Team. Ability to prepare clear concise written and verbal reports for a range of audiences including elected members, Chief Officers, people who use services, partner organisations, residents and central government representatives. Self motivated with ability to work under pressure, to tight deadlines, without close supervision, adopting a flexible, problem solving and creative approach to tasks. Ability to manage a team of officers, carrying out effective performance management of staff and demonstrates understanding of policies related to capability, disciplinary matters and grievances. Knowledge of the service specific areas and impacts on Local Authority duties. Dynamic and experienced commissioner who will provide strong and visionary leadership. Have significant experience of commissioning, contracting and performance in a relevant setting. Extensive experience of working and influencing the direction of services within a highly political environment. Experience of strategic supplier relationship management, including contract management. This includes understanding and analysing performance data. Understanding and experience of commissioning, procurement and contract management in education, health and social care for both children's and adult services. Please read the role profile for the full details of this role attached below in this advert What you'll get in return Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our core employee rewards and benefits include: a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions a generous annual leave entitlement with the potential to purchase additional leave. A national award-winning employee health and wellbeing programme Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Additional Information Please note, we are unable to offer sponsorship for this role. We recommend saving a copy of this to refer to if you are invited to an interview. Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here -The application process . Please note that applications cannot be edited after they have been submitted, please if you have any queries or require assistance with your application. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle. Employer Description We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here -flexible working options . Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer . click apply for full job details

Customer Services Coordinator Are you passionate about providing exceptional customer service? If you are a great communicator, have first class IT skills, and can confidently train new and existing staff on bespoke in house software systems, this is a great opportunity for you. Join us as a Customer Services Coordinator where you will take a leading role supporting Customer Service Officers in delivering an efficient and effective reception service to students, parents, staff and visitors. The customer services team, located in eleven reception sites across Canterbury Campus, is the "face" of the University. Our Customer Services Assistants are often the first people our customers encounter, and the quality of welcome and service they provide is crucial to our ongoing success. Responsibilities As Customer Services Coordinator you can expect to be involved in: Assisting with the induction, development, and annual appraisals (RPD) of the Customer Services Assistants, including conducting and writing up probation meetings with new members of the team as well as annual RPD meetings. Supporting the Customer Service Officers to develop, implement and maintain a comprehensive training programme for the Customer Services team. Receiving, addressing and seeking to resolve enquiries from students, staff, residents and others using our reception services face to face, via email and on the telephone. Administering and coordinating the Customer Services Assistant staff rosters and annual leave requests, ensuring adequate cover is provided across all eleven reception areas. Qualifications Minimum GCSE grade C /4 or above in English and Maths or equivalent. Proven high level of computer literacy in the use of MS Office products. Previous reception or customer service experience in a busy customer focused environment. Experience of maintaining exceptional service delivery under pressure. Sound knowledge of Hotel or Hospitality systems. Benefits Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs). 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part time staff). Excellent pension scheme with generous employer contributions. Corporate employee funded healthcare plan, in partnership with Benenden Health. The University of Kent values diversity and equality at all levels. Salary: £24,685 to £26,093 per annum. Reference: CS-393-26-R

Employment Type: Full time Location: Remote, UK or Ireland Salary: £62,000 - £72,000 (GBP)25 days holiday plus other benefits. Closing: 9:00am, 4th May 2026 BST Job Description About GLAN GLAN is an independent non-profit organisation made up of lawyers, investigators and campaigners. We pursue legal action against powerful actors involved in serious human rights violations and environmental harms, working across borders with international and local grassroots organisations. Our vision is justice across borders. We are a fully remote team - our committed colleagues are spread across multiple countries, and we have offices in Ireland and the UK. We currently work across three key focus areas: Accountability for Atrocity Crimes Environment and Climate Litigation Abuses in Value Chains About the role The Chief Operating Officer at GLAN will play a crucial role in steering the team in the successful implementation of the charity's organisational strategy, and will be responsible for ensuring the day-to-day smooth running of the organisation - in order to build a sustainable, compliant, resilient and well-governed organisation. The ideal candidate We are looking for an experienced leader with a proven track-record of delivering financial oversight and overseeing complex budgets and projects to completion in a fast-paced environment. We are looking for someone who possesses excellent people skills, who is emotionally intelligent and can guide a dynamic team remotely. The Chief Operating Officer will be responsible for the delivery of core services and will manage a core team of staff to deliver Finance, HR, Fundraising, Communications and Governance. The ideal candidate will have demonstrable experience in a similar role, with in depth understanding of how charitable, purpose driven organisations operate. You must have excellent leadership skills, a solid grasp of data analysis and performance metrics, financial planning and budgeting skills, and an advanced understanding of business planning, budget and project management. Key Responsibilities Senior Leadership Lead the Senior Leadership team in the implementation of our revised organisational strategy . Ensure organisation-wide financial oversight and operational business planning. Provide guidance and support to GLAN's team. Deputise for the CEO when necessary and take ownership of high-level decision-making. Operational oversight Maintain operational oversight so that legal, advocacy, funding and finance align with GLAN's organisational strategy. Oversee and facilitate the flow of information between the legal and operational teams so that our legal case works aligns with finances, commitments to funders, team capacity, and communications plans. Ensure that systems enable on-going monitoring of expenditure so that fundraising and finance are aware of gaps/underspends. Help ensure cases/teams are sufficiently resourced in terms of staff capacity. Ensure joined up working, and provide strategic guidance when challenges arise. People and culture Provide strong leadership to ensure a professional and healthy working culture. Build on GLAN's existing commitments to a working culture that is in line with our values, overseeing team-wide consistency to HR line-management, 1:1's, annual 360 reviews and performance. Oversee recruitment, onboarding, performance management, and staff development and staff feedback. Ensure policies on anti-racism, equality, diversity, inclusion and wellbeing are embedded in how we work. Support the embedding of GLAN's values across GLAN's work. Oversee relationship and dialogue between GLAN's SLT and Trade Union representatives. Governance and Board relationships Lead on ensuring that GLAN is compliant with our legal, regulatory, health & safety, data protection / GDPR and employment law obligations. Ensure we have all necessary policies in place and take the lead on coordinating the establishment and review of existing and further policies. Oversee the regular review of GLAN's risk management frameworks and our risk register. Oversee GLAN's governance structures (internal reporting, Board meetings etc.), ensuring decisions are well informed and documented. Financial oversight Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll. Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations. Manage relationships with external accountants, auditors, banks, and financial service providers. Ensure best practices are followed and financial risk is identified and managed appropriately. Operations Ensure the smooth running of IT, data protection, office management. Managing relationships with our external providers. Person Specification Essential Minimum of 8 years of experience in senior leadership roles, delivering successful organisational financial oversight- with expertise in business planning and complex project management. Demonstrable experience of high-level budgeting, forecasting, auditing, proven accountability for ensuring financial sustainability and compliance. Minimum of 10 year's line management experience. Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail. Sound judgement, risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc. Exceptionally organised and able to manage multiple priorities. Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly. Strong collaborative approach, ability to work across teams, offer guidance to other senior level staff, and clear people management skills. Expertise in ensuring compliance with relevant legislation, policies, and procedures, particularly in the charity sector. Understanding of UK charity law and governance, including experience with Board of Trustees. Aptitude in decision making and problem solving, and confidence in providing guidance to boards and CEO. Warm, people-centred and positive approach. Emotionally intelligent, able to self-reflect, be honest and conduct open conversations with sensitivity. Solution-orientated, able to anticipate and resolve challenges. Strong alignment with GLAN's values and our mission. Strong commitment to diversity, equity and inclusion and committed to GLAN's ongoing anti-racist learning and practice. Commitment to developing an organisational culture in which our team thrives and we can achieve meaningful impact in our work. Ability to handle difficult situations and handle confidential information. Ability to balance GLAN's operational priorities with our values. Desirable Experience of operating in non-profit / mission-driven / legal organisations. Previous experience working in a human rights or environmental protection focussed setting. Legal or compliance experience. Experience of change management and scaling teams or systems. Experience of hybrid / remote team leadership . Experience of supporting culture building. Experience of working to decolonial commitments. Experience of delivering organisational change programmes. Legal or compliance experience. Experience of change management and scaling teams or systems. Experience of hybrid / remote team leadership Commitment to equity, learning and continuous improvement. Knowledge of HR practices and employment law. Fundraising experience. Accountancy qualification, Leadership or management qualifications, Project management qualifications e.g. Prince2 Our values Decolonial - We are committed to building decolonial, anti-racist, and anti-oppressive approaches at GLAN. Collective Power - We believe lasting change is built through collective action and power sharing. Responsive - Working across interconnected global systems that are ever in flux, we aim to be adaptable, nimble and responsive to make the biggest impact we can. Steadfast - We know the kind of change we want to see won't happen overnight, that's why we strongly value patience and persistence. Self-Reflective - We recognise the power and privilege we hold as an organization. We're committed to fostering a culture of honesty, reflection, and continuous learning, constantly examining how we work within the system and why to help us strengthen both our organisation and the movements we support work within the system. Equality, Diversity & Inclusion We particularly welcome applications from candidates with lived experience of the issues that GLAN works on. We strongly encourage applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. We use an anonymised recruitment process to ensure fairness . click apply for full job details