Salary: £27,000 - £40,000 per annum based on experience) £50,000 - £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields - Hybrid Reporting To: Sales Director & General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group-one of the UK's fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing-supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. You must have a full clean UK driving licence for this role. The company covers all fuel and mileage expenses for site visits. The Role We're looking for someone ambitious who can lead the charge, shaping our solar sales strategy, proving the concept, and becoming our in-house expert for all things solar PV and battery. This role offers the rare chance to directly influence the success and growth of our solar division from the ground up, within the stability of an established renewable energy business. The Solar Sales Consultant will deliver residential and commercial solar PV and battery sales by guiding customers from initial enquiry through to contract agreement. This role involves responding to customer enquiries, designing bespoke solar PV systems, and preparing detailed technical and financial proposals. The consultant engages directly with customers through in-person site visits, ensuring a professional and customer-focused experience that drives the growth of Geowarmth's solar sales operations. Responsibilities: Sales & Lead Management: Follow up on leads, identify upsell opportunities, negotiate contracts, close sales, and support the Sales Manager in achieving targets. Technical Sales & System Design: Analyse survey data, design tailored solar PV systems, and clearly present solutions including ROI, energy savings, and carbon reduction. Presales Design: Meet with the customer, present the design and quotation for review and approval. Collaboration & Coordination: Work closely with surveyors, designers, and project managers to ensure smooth project delivery. Reporting & Industry Insight: Prepare sales forecasts, stay up to date with industry developments, and represent the company at relevant events and exhibitions. Solution Presentation: Present clear information on energy savings, Return on Investment (ROI), and carbon reduction benefits. Industry Knowledge: Keep up to date with solar technology developments, government incentives, and regulations. Company Representation: Represent the company at events, exhibitions, and community sessions as required. What we're looking for: Sales Experience: At least 2+ years of proven sales experience, preferably within solar or renewable energy industries. Technical Knowledge: Good understanding of solar PV systems and use of solar design software. IT Skills: Strong IT skills, including experience managing CRM systems and other business IT platforms. System Design Skills: Skilled in system design and interpreting survey data. Communication: Excellent communication and interpersonal skills. Technical Explanation: Ability to explain technical concepts clearly to customers. Organisation: Highly organised with strong multitasking abilities. Motivation: Self motivated and target driven. Teamwork: Comfortable working independently and in a team. Continuous Learning: Commitment to continuous learning and development. Professionalism: Customer focused and professional. Extra credit: Experience with platforms such as , Open Solar , Spruce , and simPRO . Our Recruitment Process: Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills Based Interview: Engage in a detailed discussion about your past experiences with our Head of Sales (1 hr) Final Interview: Final interview with IMS Sales Director (1 hr) Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work life balance 0% Tools Loans EV Salary Sacrifice Scheme Bonus Scheme Van and Uniform provided Company Mobile Phone Subject to T&Cs About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting edge, sustainable energy solutions necessary for reaching net zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements £85m+ Capital Raised - We've raised over £85m to date from leading global investors including Legal & General Capital and specialist energy VCs 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 100k Homes Covered - We cover over one hundred thousand homes across the UK 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At Geowarmth, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.
Apr 02, 2026
Full time
Salary: £27,000 - £40,000 per annum based on experience) £50,000 - £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields - Hybrid Reporting To: Sales Director & General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group-one of the UK's fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing-supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. You must have a full clean UK driving licence for this role. The company covers all fuel and mileage expenses for site visits. The Role We're looking for someone ambitious who can lead the charge, shaping our solar sales strategy, proving the concept, and becoming our in-house expert for all things solar PV and battery. This role offers the rare chance to directly influence the success and growth of our solar division from the ground up, within the stability of an established renewable energy business. The Solar Sales Consultant will deliver residential and commercial solar PV and battery sales by guiding customers from initial enquiry through to contract agreement. This role involves responding to customer enquiries, designing bespoke solar PV systems, and preparing detailed technical and financial proposals. The consultant engages directly with customers through in-person site visits, ensuring a professional and customer-focused experience that drives the growth of Geowarmth's solar sales operations. Responsibilities: Sales & Lead Management: Follow up on leads, identify upsell opportunities, negotiate contracts, close sales, and support the Sales Manager in achieving targets. Technical Sales & System Design: Analyse survey data, design tailored solar PV systems, and clearly present solutions including ROI, energy savings, and carbon reduction. Presales Design: Meet with the customer, present the design and quotation for review and approval. Collaboration & Coordination: Work closely with surveyors, designers, and project managers to ensure smooth project delivery. Reporting & Industry Insight: Prepare sales forecasts, stay up to date with industry developments, and represent the company at relevant events and exhibitions. Solution Presentation: Present clear information on energy savings, Return on Investment (ROI), and carbon reduction benefits. Industry Knowledge: Keep up to date with solar technology developments, government incentives, and regulations. Company Representation: Represent the company at events, exhibitions, and community sessions as required. What we're looking for: Sales Experience: At least 2+ years of proven sales experience, preferably within solar or renewable energy industries. Technical Knowledge: Good understanding of solar PV systems and use of solar design software. IT Skills: Strong IT skills, including experience managing CRM systems and other business IT platforms. System Design Skills: Skilled in system design and interpreting survey data. Communication: Excellent communication and interpersonal skills. Technical Explanation: Ability to explain technical concepts clearly to customers. Organisation: Highly organised with strong multitasking abilities. Motivation: Self motivated and target driven. Teamwork: Comfortable working independently and in a team. Continuous Learning: Commitment to continuous learning and development. Professionalism: Customer focused and professional. Extra credit: Experience with platforms such as , Open Solar , Spruce , and simPRO . Our Recruitment Process: Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills Based Interview: Engage in a detailed discussion about your past experiences with our Head of Sales (1 hr) Final Interview: Final interview with IMS Sales Director (1 hr) Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work life balance 0% Tools Loans EV Salary Sacrifice Scheme Bonus Scheme Van and Uniform provided Company Mobile Phone Subject to T&Cs About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting edge, sustainable energy solutions necessary for reaching net zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements £85m+ Capital Raised - We've raised over £85m to date from leading global investors including Legal & General Capital and specialist energy VCs 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 100k Homes Covered - We cover over one hundred thousand homes across the UK 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At Geowarmth, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.
Hometree Marketplace Limited
Newcastle Upon Tyne, Tyne And Wear
Salary: £27,000 - £40,000 per annum based on experience) £50,000 - £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields - Hybrid Reporting To: Sales Director & General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group-one of the UK's fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing-supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. You must have a full clean UK driving licence for this role. The company covers all fuel and mileage expenses for site visits. The Role We're looking for someone ambitious who can lead the charge, shaping our solar sales strategy, proving the concept, and becoming our in-house expert for all things solar PV and battery. This role offers the rare chance to directly influence the success and growth of our solar division from the ground up, within the stability of an established renewable energy business. The Solar Sales Consultant will deliver residential and commercial solar PV and battery sales by guiding customers from initial enquiry through to contract agreement. This role involves responding to customer enquiries, designing bespoke solar PV systems, and preparing detailed technical and financial proposals. The consultant engages directly with customers through in-person site visits, ensuring a professional and customer-focused experience that drives the growth of Geowarmth's solar sales operations. Responsibilities: Sales & Lead Management: Follow up on leads, identify upsell opportunities, negotiate contracts, close sales, and support the Sales Manager in achieving targets. Technical Sales & System Design: Analyse survey data, design tailored solar PV systems, and clearly present solutions including ROI, energy savings, and carbon reduction. Presales Design: Meet with the customer, present the design and quotation for review and approval. Collaboration & Coordination: Work closely with surveyors, designers, and project managers to ensure smooth project delivery. Reporting & Industry Insight: Prepare sales forecasts, stay up to date with industry developments, and represent the company at relevant events and exhibitions. Solution Presentation: Present clear information on energy savings, Return on Investment (ROI), and carbon reduction benefits. Industry Knowledge: Keep up to date with solar technology developments, government incentives, and regulations. Company Representation: Represent the company at events, exhibitions, and community sessions as required. What we're looking for: Sales Experience: At least 2+ years of proven sales experience, preferably within solar or renewable energy industries. Technical Knowledge: Good understanding of solar PV systems and use of solar design software. IT Skills: Strong IT skills, including experience managing CRM systems and other business IT platforms. System Design Skills: Skilled in system design and interpreting survey data. Communication: Excellent communication and interpersonal skills. Technical Explanation: Ability to explain technical concepts clearly to customers. Organisation: Highly organised with strong multitasking abilities. Motivation: Self motivated and target driven. Teamwork: Comfortable working independently and in a team. Continuous Learning: Commitment to continuous learning and development. Professionalism: Customer focused and professional. Extra credit: Experience with platforms such as , Open Solar , Spruce , and simPRO . Our Recruitment Process: Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills Based Interview: Engage in a detailed discussion about your past experiences with our Head of Sales (1 hr) Final Interview: Final interview with IMS Sales Director (1 hr) Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work life balance 0% Tools Loans EV Salary Sacrifice Scheme Bonus Scheme Van and Uniform provided Company Mobile Phone Subject to T&Cs About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting edge, sustainable energy solutions necessary for reaching net zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements £85m+ Capital Raised - We've raised over £85m to date from leading global investors including Legal & General Capital and specialist energy VCs 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 100k Homes Covered - We cover over one hundred thousand homes across the UK 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At Geowarmth, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.
Apr 02, 2026
Full time
Salary: £27,000 - £40,000 per annum based on experience) £50,000 - £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields - Hybrid Reporting To: Sales Director & General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group-one of the UK's fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing-supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. You must have a full clean UK driving licence for this role. The company covers all fuel and mileage expenses for site visits. The Role We're looking for someone ambitious who can lead the charge, shaping our solar sales strategy, proving the concept, and becoming our in-house expert for all things solar PV and battery. This role offers the rare chance to directly influence the success and growth of our solar division from the ground up, within the stability of an established renewable energy business. The Solar Sales Consultant will deliver residential and commercial solar PV and battery sales by guiding customers from initial enquiry through to contract agreement. This role involves responding to customer enquiries, designing bespoke solar PV systems, and preparing detailed technical and financial proposals. The consultant engages directly with customers through in-person site visits, ensuring a professional and customer-focused experience that drives the growth of Geowarmth's solar sales operations. Responsibilities: Sales & Lead Management: Follow up on leads, identify upsell opportunities, negotiate contracts, close sales, and support the Sales Manager in achieving targets. Technical Sales & System Design: Analyse survey data, design tailored solar PV systems, and clearly present solutions including ROI, energy savings, and carbon reduction. Presales Design: Meet with the customer, present the design and quotation for review and approval. Collaboration & Coordination: Work closely with surveyors, designers, and project managers to ensure smooth project delivery. Reporting & Industry Insight: Prepare sales forecasts, stay up to date with industry developments, and represent the company at relevant events and exhibitions. Solution Presentation: Present clear information on energy savings, Return on Investment (ROI), and carbon reduction benefits. Industry Knowledge: Keep up to date with solar technology developments, government incentives, and regulations. Company Representation: Represent the company at events, exhibitions, and community sessions as required. What we're looking for: Sales Experience: At least 2+ years of proven sales experience, preferably within solar or renewable energy industries. Technical Knowledge: Good understanding of solar PV systems and use of solar design software. IT Skills: Strong IT skills, including experience managing CRM systems and other business IT platforms. System Design Skills: Skilled in system design and interpreting survey data. Communication: Excellent communication and interpersonal skills. Technical Explanation: Ability to explain technical concepts clearly to customers. Organisation: Highly organised with strong multitasking abilities. Motivation: Self motivated and target driven. Teamwork: Comfortable working independently and in a team. Continuous Learning: Commitment to continuous learning and development. Professionalism: Customer focused and professional. Extra credit: Experience with platforms such as , Open Solar , Spruce , and simPRO . Our Recruitment Process: Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills Based Interview: Engage in a detailed discussion about your past experiences with our Head of Sales (1 hr) Final Interview: Final interview with IMS Sales Director (1 hr) Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work life balance 0% Tools Loans EV Salary Sacrifice Scheme Bonus Scheme Van and Uniform provided Company Mobile Phone Subject to T&Cs About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting edge, sustainable energy solutions necessary for reaching net zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements £85m+ Capital Raised - We've raised over £85m to date from leading global investors including Legal & General Capital and specialist energy VCs 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 100k Homes Covered - We cover over one hundred thousand homes across the UK 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At Geowarmth, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.
We help the world Be Everyday Ready Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools - all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Role: The Senior IAM Consultant, SailPoint ISC is a customer-facing consultant responsible for implementing the technical deployments of IAM solutions at Cyderes. They work on customer projects and programs, directly with the Engagement Lead and Project Manager to deliver outstanding solutions. They maintain a high quality of work and delight our clients. The Senior IAM Consultant will be well-versed in their area of expertise and will focus on delivering SailPoint. The consultant will provide subject matter expertise in SailPoint during consulting engagements, which assess, define, install, and configure a client's security capabilities in the policy, process, technology, or organizational areas. The IAM Consultant also identifies gaps and recommends cost effective best practices to manage client risk and increase their understanding of security and privacy risk and compliance. Responsibilities: Work as part of a high end consulting team to deliver product and domain expertise in Identity & Access Management. As a Senior Consultant you'll be leading and working independently on some customer engagements. Work on the technical delivery of IAM implementation projects. Help gather business and technical requirements from the customer. Provide input to functional and technical design where required. Ensure that the technical solution meets the customer requirements and performs as per design. Create customer delivery documentation such as implementation and configuration documents, test plans and run books. Provide assistance to pre sales activities such as developing client focused proposals, and running technical PoC's. Work closely with project manager and engagement manager to deliver tasks on time, within budget and with high quality. Identify new and existing customer opportunities. Help create strong customer relationships with technical stakeholders. Share best practices with team members to contribute to enhance the IAM center of excellence. Requirements 5+ years of hands on experience in SailPoint doing: Installation and configuring. Developing lifecycle workflows. Onboarding applications with automated provisioning. Configuring reports and dashboards. RBAC and Access Reviews. Experience with databases (such as Oracle, MSSQL, MySQL). Experience with Java or BeanShell and PowerShell required. Experience with the web technologies such as XML, SPML, Web Services (SOAP/REST), web and application servers. Strong communications skills (written and verbal). SailPoint ISC Engineer Certification - Required. Readiness to travel up to 20% annually. Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
Apr 02, 2026
Full time
We help the world Be Everyday Ready Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools - all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Role: The Senior IAM Consultant, SailPoint ISC is a customer-facing consultant responsible for implementing the technical deployments of IAM solutions at Cyderes. They work on customer projects and programs, directly with the Engagement Lead and Project Manager to deliver outstanding solutions. They maintain a high quality of work and delight our clients. The Senior IAM Consultant will be well-versed in their area of expertise and will focus on delivering SailPoint. The consultant will provide subject matter expertise in SailPoint during consulting engagements, which assess, define, install, and configure a client's security capabilities in the policy, process, technology, or organizational areas. The IAM Consultant also identifies gaps and recommends cost effective best practices to manage client risk and increase their understanding of security and privacy risk and compliance. Responsibilities: Work as part of a high end consulting team to deliver product and domain expertise in Identity & Access Management. As a Senior Consultant you'll be leading and working independently on some customer engagements. Work on the technical delivery of IAM implementation projects. Help gather business and technical requirements from the customer. Provide input to functional and technical design where required. Ensure that the technical solution meets the customer requirements and performs as per design. Create customer delivery documentation such as implementation and configuration documents, test plans and run books. Provide assistance to pre sales activities such as developing client focused proposals, and running technical PoC's. Work closely with project manager and engagement manager to deliver tasks on time, within budget and with high quality. Identify new and existing customer opportunities. Help create strong customer relationships with technical stakeholders. Share best practices with team members to contribute to enhance the IAM center of excellence. Requirements 5+ years of hands on experience in SailPoint doing: Installation and configuring. Developing lifecycle workflows. Onboarding applications with automated provisioning. Configuring reports and dashboards. RBAC and Access Reviews. Experience with databases (such as Oracle, MSSQL, MySQL). Experience with Java or BeanShell and PowerShell required. Experience with the web technologies such as XML, SPML, Web Services (SOAP/REST), web and application servers. Strong communications skills (written and verbal). SailPoint ISC Engineer Certification - Required. Readiness to travel up to 20% annually. Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
Director Solution Consulting UK & I page is loaded Director Solution Consulting UK & Ilocations: United Kingdomtime type: Full timeposted on: Posted 7 Days Agojob requisition id: JR109227Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.# As the Director of Solutions Consulting for UKI , you will play a pivotal role in driving sales success by leading and empowering a high-performing team of Solution Consultants. You'll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross-functional teams across EMEA, you'll ensure Genesys continues to deliver exceptional value to our customers and partners. What You'll Do Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession. Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth. Guide the team as trusted advisors , providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling. Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities. Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences. Promote continuous improvement , optimizing processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards. Champion innovation , partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution. Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership. Stay ahead of market trends and emerging technologies , ensuring the team maintains strong domain expertise and a competitive advantage. Qualifications Bachelor's degree in a relevant technical field; advanced degree preferred. 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles. Proven ability to build and manage high-performing teams. Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains. Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences. Strategic thinker with strong problem-solving and innovation mindset. Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Apr 02, 2026
Full time
Director Solution Consulting UK & I page is loaded Director Solution Consulting UK & Ilocations: United Kingdomtime type: Full timeposted on: Posted 7 Days Agojob requisition id: JR109227Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.# As the Director of Solutions Consulting for UKI , you will play a pivotal role in driving sales success by leading and empowering a high-performing team of Solution Consultants. You'll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross-functional teams across EMEA, you'll ensure Genesys continues to deliver exceptional value to our customers and partners. What You'll Do Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession. Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth. Guide the team as trusted advisors , providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling. Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities. Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences. Promote continuous improvement , optimizing processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards. Champion innovation , partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution. Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership. Stay ahead of market trends and emerging technologies , ensuring the team maintains strong domain expertise and a competitive advantage. Qualifications Bachelor's degree in a relevant technical field; advanced degree preferred. 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles. Proven ability to build and manage high-performing teams. Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains. Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences. Strategic thinker with strong problem-solving and innovation mindset. Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
YDU JC Air Cond & Ref Inc.- Dubai
Birmingham, Staffordshire
.Contract Sales Consultant page is loaded Contract Sales Consultantlocations: Birmingham-Midlands-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD Contract Sales Consultant - Fire Suppression What we offer Competitive salary and company car/car allowance scheme & commission. Paid holidays and sick pay. Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products. Extensive product and on the job/cross training opportunities with outstanding resources available Encouraging and collaborative team environment Career development through various career ladders including Customer Service Dedication to safety through our Zero Harm policy Access to business resource groups Training on our company values Company vehicle and IT equipment to complete all jobs. What you will doOur Energy & Critical Environments Major Projects Group is primarily focused on fire suppression & detection solutions within the Energy, Petro-Chemical, Data Storage and Pharmaceutical markets/sectors.We are looking to grow and expand our market share through the addition of a contract sales consultant.The role will focus on driving additional growth from existing and new customers defined within the sector,and will target specific projects or opportunities within the market, building relationships across all stakeholders and influencers. How you will do it The role is for a salesperson who can work across mid/high level relationships within target organizations.The contract sales consultant will identify and qualify new business opportunities where the primary solutions are fire suppression and detection systemsThe key function of the role is to drive creation of high quality opportunities and conversion improvement that will translate into increased sale quality (i.e. higher volume, higher GM, more multi-solution and integrated deals etc)The role will incorporate the following key focus areas: Leverage existing relationships to identify and track new opportunities within the growth markets and sectors aligned to the growth strategy. This will also include any identified cross sell opportunities across the opportunities. Fully qualify and articulate opportunities to arrive at a bid or no bid decision. Bring professionalism, organization and expertise to each opportunity. Identify opportunities to pursue across the growth markets & sectors. Fully qualify and articulate opportunities to arrive at a bid or no bid decision. Manage all milestones and timescales with the bid team along the bid timeline to meet the clients requirements. Ability and discipline to focus on growth strategy - accounts & opportunities Build and manage effective relationships across new accounts and opportunities. Create and present winning proposals What we look for High level of creation of new accounts and opportunitiesExperience in managing opportunities/accounts and working in/with sales teams to prepare detailed proposalsDeveloping, communicating and presenting value in created solutionsTechnical experience, competency and understanding of the solutionExperience in the power/industrial sector contracting space/construction industryIf yes, then we'd love to hear from you!• Remote: buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Apr 02, 2026
Full time
.Contract Sales Consultant page is loaded Contract Sales Consultantlocations: Birmingham-Midlands-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD Contract Sales Consultant - Fire Suppression What we offer Competitive salary and company car/car allowance scheme & commission. Paid holidays and sick pay. Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products. Extensive product and on the job/cross training opportunities with outstanding resources available Encouraging and collaborative team environment Career development through various career ladders including Customer Service Dedication to safety through our Zero Harm policy Access to business resource groups Training on our company values Company vehicle and IT equipment to complete all jobs. What you will doOur Energy & Critical Environments Major Projects Group is primarily focused on fire suppression & detection solutions within the Energy, Petro-Chemical, Data Storage and Pharmaceutical markets/sectors.We are looking to grow and expand our market share through the addition of a contract sales consultant.The role will focus on driving additional growth from existing and new customers defined within the sector,and will target specific projects or opportunities within the market, building relationships across all stakeholders and influencers. How you will do it The role is for a salesperson who can work across mid/high level relationships within target organizations.The contract sales consultant will identify and qualify new business opportunities where the primary solutions are fire suppression and detection systemsThe key function of the role is to drive creation of high quality opportunities and conversion improvement that will translate into increased sale quality (i.e. higher volume, higher GM, more multi-solution and integrated deals etc)The role will incorporate the following key focus areas: Leverage existing relationships to identify and track new opportunities within the growth markets and sectors aligned to the growth strategy. This will also include any identified cross sell opportunities across the opportunities. Fully qualify and articulate opportunities to arrive at a bid or no bid decision. Bring professionalism, organization and expertise to each opportunity. Identify opportunities to pursue across the growth markets & sectors. Fully qualify and articulate opportunities to arrive at a bid or no bid decision. Manage all milestones and timescales with the bid team along the bid timeline to meet the clients requirements. Ability and discipline to focus on growth strategy - accounts & opportunities Build and manage effective relationships across new accounts and opportunities. Create and present winning proposals What we look for High level of creation of new accounts and opportunitiesExperience in managing opportunities/accounts and working in/with sales teams to prepare detailed proposalsDeveloping, communicating and presenting value in created solutionsTechnical experience, competency and understanding of the solutionExperience in the power/industrial sector contracting space/construction industryIf yes, then we'd love to hear from you!• Remote: buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Your Impact Recruit and hire new Domain Consultants into the team, hiring the best talent in the industry Work with your peers to develop a Domain Consultant training curriculum Mentor, train, and review Domain Consultants on your team, keeping them engaged and successful in their careers Develop relationships with the Solutions Consultant Managers and their teams to ensure full technology coverage in key opportunities Lead your team to innovate and iterate to drive high technical validation and PoC win rates for Cortex solutions, while reducing technical validation and PoC timelines Provide effective technical leadership in customer interactions to include sharing security operations trends and standard methodologies employed by other customers to actively be part of the selling process Provide Domain Consultant expertise and fill in for existing team members if there is a resource conflict or vacation coverage challenge Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO Lead conversations focused on industry trends and emerging changes to the security landscape Discuss competitor offerings in the marketplace and positions ours as the best solution Support your team in documenting HLD (High Level Design) and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions Review and guide your team's technical validation plans including POV (proof of value) test plans and customer readiness/requirements Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business Act as an escalation point for pre sales and collaborate with post sales teams for issues that arise Work with product teams to build requirements and roadmap development plans for our Cortex customers Maintain an understanding of competitor selling strategies and technologies Up to 50% travel within assigned region Qualifications Your Experience Experience leading customer facing pre sales engineering or solutions architect teams 5+ years experience in sales engineering within SIEM, SOAR, SOC, and/or endpoint environments Industry knowledge of security operations market trends and awareness of our roadmap and technology development efforts Experience delivering comprehensive security solutions Strong communication (written and verbal) and presentation skills Experience in leading large teams, allocating resources, managing engagements and resource efficiency Proficient in English Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Apr 02, 2026
Full time
Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Your Impact Recruit and hire new Domain Consultants into the team, hiring the best talent in the industry Work with your peers to develop a Domain Consultant training curriculum Mentor, train, and review Domain Consultants on your team, keeping them engaged and successful in their careers Develop relationships with the Solutions Consultant Managers and their teams to ensure full technology coverage in key opportunities Lead your team to innovate and iterate to drive high technical validation and PoC win rates for Cortex solutions, while reducing technical validation and PoC timelines Provide effective technical leadership in customer interactions to include sharing security operations trends and standard methodologies employed by other customers to actively be part of the selling process Provide Domain Consultant expertise and fill in for existing team members if there is a resource conflict or vacation coverage challenge Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO Lead conversations focused on industry trends and emerging changes to the security landscape Discuss competitor offerings in the marketplace and positions ours as the best solution Support your team in documenting HLD (High Level Design) and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions Review and guide your team's technical validation plans including POV (proof of value) test plans and customer readiness/requirements Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business Act as an escalation point for pre sales and collaborate with post sales teams for issues that arise Work with product teams to build requirements and roadmap development plans for our Cortex customers Maintain an understanding of competitor selling strategies and technologies Up to 50% travel within assigned region Qualifications Your Experience Experience leading customer facing pre sales engineering or solutions architect teams 5+ years experience in sales engineering within SIEM, SOAR, SOC, and/or endpoint environments Industry knowledge of security operations market trends and awareness of our roadmap and technology development efforts Experience delivering comprehensive security solutions Strong communication (written and verbal) and presentation skills Experience in leading large teams, allocating resources, managing engagements and resource efficiency Proficient in English Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Enterprise AI decisioning and workflow automation platform
Career Opportunities: Senior Solutions Consultant (22903) Requisition ID22903-Posted -United Kingdom-Reading Join Pega's dynamic Solutions Consulting team, where you'll play a pivotal role in driving transformative outcomes for enterprise clients across a wide range of industries. As a trusted advisor, you'll collaborate with Sales, Product, and Delivery teams to showcase the value of Pega's cutting edge technology and help clients reimagine how work gets done. This newly created role focuses on helping clients modernize SAP landscapes to improve agility while maintaining a clean core. You'll design and architect solutions across SAP modules and drive transformation in processes like Contract to Cash, Procure to Pay, and Record to Report using intelligent workflow automation and Pega GenAI Blueprint. What You'll Do at Pega: Partner with Account Executives to develop and execute sales strategies that align with client goals and industry trends. Lead discovery sessions to understand client needs, challenges, and opportunities across various sectors. Design and deliver compelling solution demonstrations, proof of concepts, and vision documents tailored to each client's business. Serve as a product and domain expert, articulating the value of Pega's platform and applications in solving real world problems. Collaborate with cross functional teams to ensure seamless execution of sales campaigns and client engagements. Build strong relationships with stakeholders to become a trusted advisor and thought leader. Who You Are: You are a strategic thinker with a passion for technology and a knack for storytelling. You thrive in client facing roles and excel at translating complex concepts into clear business value. You bring experience across industries and are comfortable navigating diverse client environments. Proven consultative selling skills and ability to influence senior stakeholders. Experience in enterprise software, digital transformation, or business process automation. Strong presentation and communication skills, with the ability to tailor messaging to varied audiences. Comfortable working in a fast paced, collaborative, and entrepreneurial environment. Ability to travel as needed to support client engagements. What You've Accomplished: 6+ years of selling complex enterprise software solutions. Advanced knowledge of SAP modules such as Product Planning, Order to Cash, Procure to Pay, Record to Report). Demonstrated success in building client relationships and driving business outcomes. Experience working in manufacturing or auto industries. Ability to grasp new technology concepts quickly and creatively. Familiarity with technologies such as AI, decisioning, workflow automation, and customer engagement platforms. Background in diverse SAP environments from BTP and ECC to S/4HANA and other enterprise level solutions covering different domains and processes. Gartner Analyst acclaimed technology leadership across our categories of products. Opportunity to work with cutting edge workflow automation and enterprise architecture technologies. An innovative, inclusive, agile, flexible, and fun work environment. Competitive global benefits program inclusive of pay + bonus incentive with employee equity in the Company. AI in Action - Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it. Culture -At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance -For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations -If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888 PEGA NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Apr 02, 2026
Full time
Career Opportunities: Senior Solutions Consultant (22903) Requisition ID22903-Posted -United Kingdom-Reading Join Pega's dynamic Solutions Consulting team, where you'll play a pivotal role in driving transformative outcomes for enterprise clients across a wide range of industries. As a trusted advisor, you'll collaborate with Sales, Product, and Delivery teams to showcase the value of Pega's cutting edge technology and help clients reimagine how work gets done. This newly created role focuses on helping clients modernize SAP landscapes to improve agility while maintaining a clean core. You'll design and architect solutions across SAP modules and drive transformation in processes like Contract to Cash, Procure to Pay, and Record to Report using intelligent workflow automation and Pega GenAI Blueprint. What You'll Do at Pega: Partner with Account Executives to develop and execute sales strategies that align with client goals and industry trends. Lead discovery sessions to understand client needs, challenges, and opportunities across various sectors. Design and deliver compelling solution demonstrations, proof of concepts, and vision documents tailored to each client's business. Serve as a product and domain expert, articulating the value of Pega's platform and applications in solving real world problems. Collaborate with cross functional teams to ensure seamless execution of sales campaigns and client engagements. Build strong relationships with stakeholders to become a trusted advisor and thought leader. Who You Are: You are a strategic thinker with a passion for technology and a knack for storytelling. You thrive in client facing roles and excel at translating complex concepts into clear business value. You bring experience across industries and are comfortable navigating diverse client environments. Proven consultative selling skills and ability to influence senior stakeholders. Experience in enterprise software, digital transformation, or business process automation. Strong presentation and communication skills, with the ability to tailor messaging to varied audiences. Comfortable working in a fast paced, collaborative, and entrepreneurial environment. Ability to travel as needed to support client engagements. What You've Accomplished: 6+ years of selling complex enterprise software solutions. Advanced knowledge of SAP modules such as Product Planning, Order to Cash, Procure to Pay, Record to Report). Demonstrated success in building client relationships and driving business outcomes. Experience working in manufacturing or auto industries. Ability to grasp new technology concepts quickly and creatively. Familiarity with technologies such as AI, decisioning, workflow automation, and customer engagement platforms. Background in diverse SAP environments from BTP and ECC to S/4HANA and other enterprise level solutions covering different domains and processes. Gartner Analyst acclaimed technology leadership across our categories of products. Opportunity to work with cutting edge workflow automation and enterprise architecture technologies. An innovative, inclusive, agile, flexible, and fun work environment. Competitive global benefits program inclusive of pay + bonus incentive with employee equity in the Company. AI in Action - Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it. Culture -At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance -For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations -If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888 PEGA NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Description Be part of a high-performing team that helps some of the world's largest organisations become better places to work. If you're fascinated by how people, their performance, and their experiences shape company culture and drive business results - and curious about how employee pay, rewards, and engagement can influence the success of top-performing companies - then this could be the ideal opportunity for you. As a Senior Associate in the WTW Work, Rewards & Careers (WRC) practice you will manage consulting projects while providing input to senior colleagues and overseeing and quality reviewing analysts' work. You will partner with internal colleagues - including analysts, other consultants and technical experts - and clients to design and implement compensation related and broader HR solutions. In the WRC team, we work with clients on: Total rewards strategy - we partner with organisations to review, develop and articulate total rewards strategy. What does business strategy mean for people? How does HR strategy translate into reward objectives? Do we need to pay at the top of the market to attract certain roles? If so, should we deliver more of this amount in bonuses to drive performance? How should bonuses be structured? What will the future of work look like for us? At WTW we have market-leading tools that enable our clients to determine how to allocate their total reward spend most appropriately and we are true pioneers when it comes to delivering a consumer grade total reward experience for employees. Job levelling and architecture - we help companies define and grade the jobs they need and communicate career paths and development opportunities to employees. This often involves building skills frameworks, competencies and accountabilities. Sales effectiveness and rewards - we help organisations understand how to drive the achievement of sales goals through aligning strategy to incentives and good governance. M&A and other transactions - from assessing the pros and cons of a potential target organisation to ensuring companies come together and integrate effectively, we help companies make the best of M&A opportunities. Getting pay right - whether it's helping a company interpret and navigate pay fairness and greater pay transparency, or designing new base pay structures, short term incentive plans and performance management systems. Together with our unrivalled compensation data and software, we're the first port of call for companies looking to review and improve their compensation programmes. The Role As a Senior Associate you will be managing projects with clients in all these areas and across all industries. You'll typically be working on multiple projects at once so be prepared never to be bored! You will: Deliver superior, consistent project management for multiple clients, serving as the day to day project lead and ensuring progress of the team against established objectives, budget, timeline, deliverables and quality standards Collaborate and contribute to the development, design and implementation of effective reward solutions Establish collaborative relationships with clients to understand their business and issues to better inform our consulting and to expand WTW's relationship into new service areas Leverage and manage the work of junior staff, providing coaching and on going feedback Support the generation of new business as part of the broader team by assisting with new business development activities, including proposal development and delivery, and recognising opportunities to expand business and partner with appropriate colleagues to do so Participate in and contribute to activities that support continued revenue growth of the Rewards line of business and WTW overall. This may include supporting local, regional and/or national marketing events, performing industry/topical research and developing intellectual capital, participating in our firm's industry and/or other topical teams and so on Qualifications The Requirements Undergraduate degree in any subject Design orientated compensation experience, ideally in consulting or highly consultative corporate environments Significant knowledge and understanding of Rewards programmes and processes Proven experience successfully managing multiple, multi faced projects and producing quality deliverables on time and within budget Exceptional client relationship management skills Excellent Excel and PowerPoint skills and clear, concise and confident written and verbal communication skills What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Apr 02, 2026
Full time
Description Be part of a high-performing team that helps some of the world's largest organisations become better places to work. If you're fascinated by how people, their performance, and their experiences shape company culture and drive business results - and curious about how employee pay, rewards, and engagement can influence the success of top-performing companies - then this could be the ideal opportunity for you. As a Senior Associate in the WTW Work, Rewards & Careers (WRC) practice you will manage consulting projects while providing input to senior colleagues and overseeing and quality reviewing analysts' work. You will partner with internal colleagues - including analysts, other consultants and technical experts - and clients to design and implement compensation related and broader HR solutions. In the WRC team, we work with clients on: Total rewards strategy - we partner with organisations to review, develop and articulate total rewards strategy. What does business strategy mean for people? How does HR strategy translate into reward objectives? Do we need to pay at the top of the market to attract certain roles? If so, should we deliver more of this amount in bonuses to drive performance? How should bonuses be structured? What will the future of work look like for us? At WTW we have market-leading tools that enable our clients to determine how to allocate their total reward spend most appropriately and we are true pioneers when it comes to delivering a consumer grade total reward experience for employees. Job levelling and architecture - we help companies define and grade the jobs they need and communicate career paths and development opportunities to employees. This often involves building skills frameworks, competencies and accountabilities. Sales effectiveness and rewards - we help organisations understand how to drive the achievement of sales goals through aligning strategy to incentives and good governance. M&A and other transactions - from assessing the pros and cons of a potential target organisation to ensuring companies come together and integrate effectively, we help companies make the best of M&A opportunities. Getting pay right - whether it's helping a company interpret and navigate pay fairness and greater pay transparency, or designing new base pay structures, short term incentive plans and performance management systems. Together with our unrivalled compensation data and software, we're the first port of call for companies looking to review and improve their compensation programmes. The Role As a Senior Associate you will be managing projects with clients in all these areas and across all industries. You'll typically be working on multiple projects at once so be prepared never to be bored! You will: Deliver superior, consistent project management for multiple clients, serving as the day to day project lead and ensuring progress of the team against established objectives, budget, timeline, deliverables and quality standards Collaborate and contribute to the development, design and implementation of effective reward solutions Establish collaborative relationships with clients to understand their business and issues to better inform our consulting and to expand WTW's relationship into new service areas Leverage and manage the work of junior staff, providing coaching and on going feedback Support the generation of new business as part of the broader team by assisting with new business development activities, including proposal development and delivery, and recognising opportunities to expand business and partner with appropriate colleagues to do so Participate in and contribute to activities that support continued revenue growth of the Rewards line of business and WTW overall. This may include supporting local, regional and/or national marketing events, performing industry/topical research and developing intellectual capital, participating in our firm's industry and/or other topical teams and so on Qualifications The Requirements Undergraduate degree in any subject Design orientated compensation experience, ideally in consulting or highly consultative corporate environments Significant knowledge and understanding of Rewards programmes and processes Proven experience successfully managing multiple, multi faced projects and producing quality deliverables on time and within budget Exceptional client relationship management skills Excellent Excel and PowerPoint skills and clear, concise and confident written and verbal communication skills What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Computacenter AG & Co. oHG
Birmingham, Staffordshire
Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 217248 Contract type: Standard Business Unit: IT Consulting Life on the team You'll be part of our dynamic and rapidly growing Consultancy Practice, working alongside a team of highly skilled consultants who are passionate about delivering exceptional outcomes for customers. This is a senior, client-facing role where you'll collaborate with architects, engineers, and delivery teams to design and deliver complex Microsoft 365 solutions. You'll also play a key role in pre-sales engagements, shaping solutions, and influencing strategic decisions for our customers. At Computacenter, we invest heavily in continuous learning, professional development, and emerging technologies, ensuring you remain at the forefront of the modern workplace landscape. What you'll do Lead customer engagements, analysing requirements and recommending innovative Microsoft 365 solutions Act as a Subject Matter Expert in pre-sales, supporting opportunity qualification and solution design Design and deliver complex Microsoft 365 collaboration and identity solutions across enterprise environments Present and validate solution approaches with senior customer stakeholders Guide and mentor junior consultants and engineers across project engagements Work collaboratively across teams to ensure successful delivery and transition into support Build strong relationships with customers and internal stakeholders across the business Stay ahead of industry trends, technologies, and best practices What you'll need Extensive experience across Microsoft 365 Collaboration Services including Exchange Online, SharePoint Online, Teams, and OneDrive Strong expertise in Microsoft Purview and information governance capabilities Solid experience with Identity Services including Active Directory, Entra ID, Single Sign-On, and Identity Governance Proven track record designing and delivering complex enterprise cloud solutions Experience leading technical pre-sales engagements and solution design Excellent communication and presentation skills, with the ability to influence senior stakeholders Ability to lead and coordinate large virtual technical teams Relevant technical certifications or equivalent industry experience If you're passionate about modern workplace transformation and enterprise cloud collaboration, this is a fantastic opportunity to make a real impact while working with cutting-edge technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
Apr 02, 2026
Full time
Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 217248 Contract type: Standard Business Unit: IT Consulting Life on the team You'll be part of our dynamic and rapidly growing Consultancy Practice, working alongside a team of highly skilled consultants who are passionate about delivering exceptional outcomes for customers. This is a senior, client-facing role where you'll collaborate with architects, engineers, and delivery teams to design and deliver complex Microsoft 365 solutions. You'll also play a key role in pre-sales engagements, shaping solutions, and influencing strategic decisions for our customers. At Computacenter, we invest heavily in continuous learning, professional development, and emerging technologies, ensuring you remain at the forefront of the modern workplace landscape. What you'll do Lead customer engagements, analysing requirements and recommending innovative Microsoft 365 solutions Act as a Subject Matter Expert in pre-sales, supporting opportunity qualification and solution design Design and deliver complex Microsoft 365 collaboration and identity solutions across enterprise environments Present and validate solution approaches with senior customer stakeholders Guide and mentor junior consultants and engineers across project engagements Work collaboratively across teams to ensure successful delivery and transition into support Build strong relationships with customers and internal stakeholders across the business Stay ahead of industry trends, technologies, and best practices What you'll need Extensive experience across Microsoft 365 Collaboration Services including Exchange Online, SharePoint Online, Teams, and OneDrive Strong expertise in Microsoft Purview and information governance capabilities Solid experience with Identity Services including Active Directory, Entra ID, Single Sign-On, and Identity Governance Proven track record designing and delivering complex enterprise cloud solutions Experience leading technical pre-sales engagements and solution design Excellent communication and presentation skills, with the ability to influence senior stakeholders Ability to lead and coordinate large virtual technical teams Relevant technical certifications or equivalent industry experience If you're passionate about modern workplace transformation and enterprise cloud collaboration, this is a fantastic opportunity to make a real impact while working with cutting-edge technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
We help the world Be Everyday Ready . Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools - all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Role The Principal Consultant, IGA will play a critical leadership role in delivering Identity Governance and Administration (IGA) solutions while guiding and mentoring a team of consultants across multiple client engagements. The successful candidate will serve as a trusted advisor to customers, providing strategic guidance and subject matter expertise across the broader Identity and Access Management (IAM) domain. You will work closely with client stakeholders, security leaders, and technical teams to design, architect, and implement scalable identity governance solutions that align with business objectives and security best practices. The Principal Consultant will also be responsible for mentoring junior consultants, reviewing solution designs, and ensuring project teams follow best practices throughout the delivery lifecycle. Excellent communication skills-both written and verbal-are essential, as the role involves presenting solutions to technical and executive stakeholders, documenting architectures, and facilitating workshops with clients. In addition to technical expertise, the Principal Consultant will contribute to thought leadership, delivery excellence, and continuous improvement within the practice by sharing knowledge, refining methodologies, and helping drive innovation across identity governance services. Responsibilities Serve as a product and domain expert in Identity & Access Management (IAM), with a strong focus on SailPoint solutions. Lead the technical delivery of IAM implementation projects, ensuring successful deployment and high-quality outcomes. Drive strategic IAM assessments and roadmap discussions with customers and internal stakeholders at Cyderes. Ensure technical designs align with customer requirements, use cases, and best practices. Support pre sales activities, including developing client focused proposals and leading technical proofs of concept (PoCs). Collaborate closely with Project Services and/or Engagement Managers to identify, prioritize, and catalog technical requirements, and map them to project use cases and sprint plans. Identify, qualify, and help develop new and existing customer opportunities. Build and maintain strong relationships with both technical and business stakeholders. Mentor and coach junior consultants, supporting their professional growth and project success. Share best practices and knowledge with the team to strengthen and evolve the IAM Center of Excellence. Requirements 10+ years of experience in consulting and Identity & Access Management (IAM). 6+ years of hands on experience designing and deploying SailPoint solutions. Experience with large scale implementations supporting 50K+ users. Strong experience developing complex lifecycle workflows and custom connectors. Experience onboarding applications with automated provisioning. Skilled in configuring custom reports and dashboards. Experience with role mining and implementing RBAC/ABAC models. 4+ years of experience leading large, strategic projects or programs in a technical leadership capacity. Experience with web technologies such as XML, SPML, Web Services (SOAP/REST), and web/application servers. Experience working with databases such as Oracle, Sybase, MSSQL, and MySQL. Bachelor's degree in IT or a related field, or equivalent technical and business experience. Strong customer engagement and technical leadership skills. Excellent problem solving and analytical abilities. Proven team player with strong interpersonal and communication (written and verbal) skills. Ability to motivate and guide teams to achieve high performance. Experience working remotely and leading virtual project teams. Ability to manage multiple projects and workstreams simultaneously. SailPoint Engineer Certification preferred; CISSP or CISM is a plus. Willingness to travel up to 30% annually. Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
Apr 02, 2026
Full time
We help the world Be Everyday Ready . Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools - all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Role The Principal Consultant, IGA will play a critical leadership role in delivering Identity Governance and Administration (IGA) solutions while guiding and mentoring a team of consultants across multiple client engagements. The successful candidate will serve as a trusted advisor to customers, providing strategic guidance and subject matter expertise across the broader Identity and Access Management (IAM) domain. You will work closely with client stakeholders, security leaders, and technical teams to design, architect, and implement scalable identity governance solutions that align with business objectives and security best practices. The Principal Consultant will also be responsible for mentoring junior consultants, reviewing solution designs, and ensuring project teams follow best practices throughout the delivery lifecycle. Excellent communication skills-both written and verbal-are essential, as the role involves presenting solutions to technical and executive stakeholders, documenting architectures, and facilitating workshops with clients. In addition to technical expertise, the Principal Consultant will contribute to thought leadership, delivery excellence, and continuous improvement within the practice by sharing knowledge, refining methodologies, and helping drive innovation across identity governance services. Responsibilities Serve as a product and domain expert in Identity & Access Management (IAM), with a strong focus on SailPoint solutions. Lead the technical delivery of IAM implementation projects, ensuring successful deployment and high-quality outcomes. Drive strategic IAM assessments and roadmap discussions with customers and internal stakeholders at Cyderes. Ensure technical designs align with customer requirements, use cases, and best practices. Support pre sales activities, including developing client focused proposals and leading technical proofs of concept (PoCs). Collaborate closely with Project Services and/or Engagement Managers to identify, prioritize, and catalog technical requirements, and map them to project use cases and sprint plans. Identify, qualify, and help develop new and existing customer opportunities. Build and maintain strong relationships with both technical and business stakeholders. Mentor and coach junior consultants, supporting their professional growth and project success. Share best practices and knowledge with the team to strengthen and evolve the IAM Center of Excellence. Requirements 10+ years of experience in consulting and Identity & Access Management (IAM). 6+ years of hands on experience designing and deploying SailPoint solutions. Experience with large scale implementations supporting 50K+ users. Strong experience developing complex lifecycle workflows and custom connectors. Experience onboarding applications with automated provisioning. Skilled in configuring custom reports and dashboards. Experience with role mining and implementing RBAC/ABAC models. 4+ years of experience leading large, strategic projects or programs in a technical leadership capacity. Experience with web technologies such as XML, SPML, Web Services (SOAP/REST), and web/application servers. Experience working with databases such as Oracle, Sybase, MSSQL, and MySQL. Bachelor's degree in IT or a related field, or equivalent technical and business experience. Strong customer engagement and technical leadership skills. Excellent problem solving and analytical abilities. Proven team player with strong interpersonal and communication (written and verbal) skills. Ability to motivate and guide teams to achieve high performance. Experience working remotely and leading virtual project teams. Ability to manage multiple projects and workstreams simultaneously. SailPoint Engineer Certification preferred; CISSP or CISM is a plus. Willingness to travel up to 30% annually. Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
We help the world Be Everyday Ready Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools - all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Role: The Principal Consultant, PAM at Cyderes serves as a technical authority for the IAM and PAM technology stack. Recognized as an industry expert, this role is responsible for designing and leading complex PAM solution deployments. Acting as a technical lead, the Principal Consultant advises clients on best practices and ensures excellence throughout project delivery. This role also involves mentoring other consultants, guiding implementation teams, and serving as a trusted advisor to customers. The ideal candidate will bring deep hands on experience in deploying large scale PAM solutions, paired with strong communication skills and the ability to operate across multiple projects simultaneously. Responsibilities: Serve as the domain expert in Privileged Access Management (PAM) solutions Lead large enterprise PAM deployments through the full delivery lifecycle Conduct strategic PAM assessments and workshops using the Cyderes framework Design and architect solutions to meet customer PAM requirements Provide expert guidance on PAM best practices and emerging trends Define and promote standard methodologies for PAM delivery and privileged account security Build and maintain strong, productive client relationships Act as the communication bridge between customers and internal teams (implementation, sales, success, and marketing) Manage and resolve customer issues and escalations promptly Support pre sales efforts, including presentations, demonstrations, RFP responses, and proposal scoping Contribute subject matter expertise to enhance Cyderes's PAM Managed Services Requirements: 5+ years of direct experience delivering large, complex PAM implementations Engineer-level certification with CyberArk, BeyondTrust, Delinea, or similar PAM platforms 6+ years in consulting and systems integration roles Excellent problem solving, communication, and presentation skills Proven ability to manage multiple concurrent projects Proficiency in XML, SPML, Web Services (SOAP/REST), and web/application servers Experience across Windows and UNIX/Linux environments Strong knowledge of databases (Oracle, Sybase, MSSQL, MySQL) and directories (LDAP, AD) Familiarity with identity management solutions Willingness to travel up to 40% annually Bachelor's degree or diploma in Computer Science, Computer Engineering, or related field Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
Apr 01, 2026
Full time
We help the world Be Everyday Ready Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools - all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. About the Role: The Principal Consultant, PAM at Cyderes serves as a technical authority for the IAM and PAM technology stack. Recognized as an industry expert, this role is responsible for designing and leading complex PAM solution deployments. Acting as a technical lead, the Principal Consultant advises clients on best practices and ensures excellence throughout project delivery. This role also involves mentoring other consultants, guiding implementation teams, and serving as a trusted advisor to customers. The ideal candidate will bring deep hands on experience in deploying large scale PAM solutions, paired with strong communication skills and the ability to operate across multiple projects simultaneously. Responsibilities: Serve as the domain expert in Privileged Access Management (PAM) solutions Lead large enterprise PAM deployments through the full delivery lifecycle Conduct strategic PAM assessments and workshops using the Cyderes framework Design and architect solutions to meet customer PAM requirements Provide expert guidance on PAM best practices and emerging trends Define and promote standard methodologies for PAM delivery and privileged account security Build and maintain strong, productive client relationships Act as the communication bridge between customers and internal teams (implementation, sales, success, and marketing) Manage and resolve customer issues and escalations promptly Support pre sales efforts, including presentations, demonstrations, RFP responses, and proposal scoping Contribute subject matter expertise to enhance Cyderes's PAM Managed Services Requirements: 5+ years of direct experience delivering large, complex PAM implementations Engineer-level certification with CyberArk, BeyondTrust, Delinea, or similar PAM platforms 6+ years in consulting and systems integration roles Excellent problem solving, communication, and presentation skills Proven ability to manage multiple concurrent projects Proficiency in XML, SPML, Web Services (SOAP/REST), and web/application servers Experience across Windows and UNIX/Linux environments Strong knowledge of databases (Oracle, Sybase, MSSQL, MySQL) and directories (LDAP, AD) Familiarity with identity management solutions Willingness to travel up to 40% annually Bachelor's degree or diploma in Computer Science, Computer Engineering, or related field Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details
Apr 01, 2026
Full time
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details
This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Responsibilities Leading a team of packaging technologists and artwork administrators, you will drive the identification of optimised packaging solutions that underpin the future of products globally. You will develop new products in line with launch plans building key relationships with suppliers, manufacturing partners and brand colleagues. You will have direct accountability for identifying differentiated packaging solutions and effectively managing all the packaging technical due diligence & in-market compliance associated with ensuring the product meets its cost, performance and quality requirements prior to implementation. Qualifications What you'll need to have. We're looking for really great people, with a winning mentality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It's a fantastic opportunity to add to your own development, and a chance to learn more about us as a business. We are looking for a science graduate with a minimum five years experience of packaging development within the FMCG industry with excellent track record of development and delivery of new packaging formats from concept to market. Experience of developing new tools for components in terms of injection moulding, injection stretch blow moulding, extrusion blow moulding & associated decoration methods is preferred. You'll be passionate about packaging development, have an extensive external technical network and an excellent track record of identifying, developing and delivering new packaging opportunities. You will have the ability to work within a multi-functional team, effectively building relationships and translating packaging solutions for the wider team. Application Process If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors . Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Apr 01, 2026
Full time
This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Responsibilities Leading a team of packaging technologists and artwork administrators, you will drive the identification of optimised packaging solutions that underpin the future of products globally. You will develop new products in line with launch plans building key relationships with suppliers, manufacturing partners and brand colleagues. You will have direct accountability for identifying differentiated packaging solutions and effectively managing all the packaging technical due diligence & in-market compliance associated with ensuring the product meets its cost, performance and quality requirements prior to implementation. Qualifications What you'll need to have. We're looking for really great people, with a winning mentality. It's all about working together as one great team - after all it's our people that are at the heart of our business. It's a fantastic opportunity to add to your own development, and a chance to learn more about us as a business. We are looking for a science graduate with a minimum five years experience of packaging development within the FMCG industry with excellent track record of development and delivery of new packaging formats from concept to market. Experience of developing new tools for components in terms of injection moulding, injection stretch blow moulding, extrusion blow moulding & associated decoration methods is preferred. You'll be passionate about packaging development, have an extensive external technical network and an excellent track record of identifying, developing and delivering new packaging opportunities. You will have the ability to work within a multi-functional team, effectively building relationships and translating packaging solutions for the wider team. Application Process If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors . Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
About Graitec Group Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we've tripled our revenue in just five years. Our North Star is clear - accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers. Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world class partnerships with our own cutting edge software and services to drive performance and sustainability across the industry. At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together. Learn more about the Graitec Group: How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy About the Team Hiring You will be working with a great team of technical staff both in the (your country) and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development. Role Overview The Director, Solution Architecture - EMEA is accountable for leading the pre sales solution architecture function within the EMEA Services organization. This role owns the technical pre sales engagement model and leads a distributed team of Solution Architects and Senior Consultants who partner closely with Sales to shape, scope, and win complex services and solutions opportunities. The Director ensures high quality client engagement across the full pre sales lifecycle- including discovery, demonstrations, technical workshops, solution design, scoping, and proposal development- while continuously improving effectiveness, consistency, and business impact across the region. The scope of pre sales covers all solutions commercialized by Graitec, including proprietary intellectual property as well as partner portfolios. As a Platinum Autodesk Partner, a significant portion of activity relates to Autodesk solutions, with a strong and growing emphasis on cloud based offerings. Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of 5-15 Solution Architects across EMEA, with primary concentration in the UK, France, Germany, and Spain Build a high performing, collaborative, and client focused pre sales culture across geographies Drive capability development in solution design, storytelling, client communication, and value articulation Pre Sales Excellence & Sales Partnership Own the end to end pre sales engagement model for Services in EMEA Act as a senior technical and solution authority in strategic and complex opportunities Partner closely with Graitec Account Managers to support opportunity qualification, solution strategy, and deal execution Ensure consistent, high quality scoping, technical approaches, and proposals across the region Portfolio & Industry Expertise Oversee pre sales support for services ranging from training and support to large scale, multi country implementation programs Ensure strong alignment with Graitec's solutions portfolio and Autodesk's evolving roadmap, particularly cloud and platform based offerings Apply deep understanding of the AEC (Architecture, Engineering & Construction) industry and its extended manufacturing value chain Continuous Improvement & Operational Effectiveness Continuously improve pre sales performance and efficiency, with a focus on: Increased win rates Stronger client impact and engagement quality More differentiated, outcome oriented service proposals Evolve pre sales processes to enable seamless execution, scalability, and sales satisfaction Define and track relevant KPIs to measure performance, quality, and business impact Stakeholder Alignment Report to the VP EMEA Services and collaborate closely with the Head of Solution Architecture - North America to ensure global alignment and best practice sharing Responsibilities Proven experience leading pre sales or solution architecture teams within a services or solutions organization Strong background as a senior consultant, solution architect, or pre sales leader in complex, enterprise environments Demonstrated experience working across multiple EMEA markets, ideally including the UK, France, Germany, and Spain Understanding of the AEC industry and related manufacturing ecosystems Hands on experience with Autodesk solutions, with strong familiarity with cloud based and platform offerings is a plus Strong sales acumen and credibility in client facing, executive level engagements Track record of driving continuous improvement, process maturity, and skills development in expert teams Qualifications Bachelor's degree in Engineering, Architecture, Construction Management, Computer Science, or a related technical field Master's degree (MBA, Engineering, Technology, or related discipline) is strongly preferred Minimum 10+ years of experience in solution architecture, consulting, or technical pre sales roles, with at least 3-5 years in a leadership capacity Proven experience leading and developing distributed, multi country teams (ideally across EMEA) Strong commercial and financial acumen, including exposure to revenue forecasting, margin management, and services profitability Demonstrated ability to align technical strategy with business objectives and sales performance targets Experience defining and implementing governance models, pre sales frameworks, and solution qualification standards Track record of driving continuous improvement, operational maturity, and organizational transformation Ability to operate at both strategic and operational levels - setting vision while remaining close to execution Strong executive presence with the ability to influence senior stakeholders and C level decision makers Experience collaborating cross functionally with Sales, Delivery, Product, and Executive Leadership teams Experience mentoring senior consultants/architects and building capability development programs Willingness and ability to travel across EMEA as required Interview Process We are looking for talents that will enjoy, live and accelerate our culture and values. At Graitec, We work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own silos to better serve them. To make this culture a reality, we rally our teams around our cultural attributes: Agility, Growth, Trust, Inclusion and our values: Engagement, Collaboration, Innovation, Passion At Graitec, we're proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates' skills and capabilities to succeed in role. Screening/Get to know discussion Hiring Manager Peer of hiring manager or key stakeholder to the role from another organization Business Unit leader / Office interview
Apr 01, 2026
Full time
About Graitec Group Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we've tripled our revenue in just five years. Our North Star is clear - accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers. Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world class partnerships with our own cutting edge software and services to drive performance and sustainability across the industry. At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together. Learn more about the Graitec Group: How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy About the Team Hiring You will be working with a great team of technical staff both in the (your country) and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development. Role Overview The Director, Solution Architecture - EMEA is accountable for leading the pre sales solution architecture function within the EMEA Services organization. This role owns the technical pre sales engagement model and leads a distributed team of Solution Architects and Senior Consultants who partner closely with Sales to shape, scope, and win complex services and solutions opportunities. The Director ensures high quality client engagement across the full pre sales lifecycle- including discovery, demonstrations, technical workshops, solution design, scoping, and proposal development- while continuously improving effectiveness, consistency, and business impact across the region. The scope of pre sales covers all solutions commercialized by Graitec, including proprietary intellectual property as well as partner portfolios. As a Platinum Autodesk Partner, a significant portion of activity relates to Autodesk solutions, with a strong and growing emphasis on cloud based offerings. Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of 5-15 Solution Architects across EMEA, with primary concentration in the UK, France, Germany, and Spain Build a high performing, collaborative, and client focused pre sales culture across geographies Drive capability development in solution design, storytelling, client communication, and value articulation Pre Sales Excellence & Sales Partnership Own the end to end pre sales engagement model for Services in EMEA Act as a senior technical and solution authority in strategic and complex opportunities Partner closely with Graitec Account Managers to support opportunity qualification, solution strategy, and deal execution Ensure consistent, high quality scoping, technical approaches, and proposals across the region Portfolio & Industry Expertise Oversee pre sales support for services ranging from training and support to large scale, multi country implementation programs Ensure strong alignment with Graitec's solutions portfolio and Autodesk's evolving roadmap, particularly cloud and platform based offerings Apply deep understanding of the AEC (Architecture, Engineering & Construction) industry and its extended manufacturing value chain Continuous Improvement & Operational Effectiveness Continuously improve pre sales performance and efficiency, with a focus on: Increased win rates Stronger client impact and engagement quality More differentiated, outcome oriented service proposals Evolve pre sales processes to enable seamless execution, scalability, and sales satisfaction Define and track relevant KPIs to measure performance, quality, and business impact Stakeholder Alignment Report to the VP EMEA Services and collaborate closely with the Head of Solution Architecture - North America to ensure global alignment and best practice sharing Responsibilities Proven experience leading pre sales or solution architecture teams within a services or solutions organization Strong background as a senior consultant, solution architect, or pre sales leader in complex, enterprise environments Demonstrated experience working across multiple EMEA markets, ideally including the UK, France, Germany, and Spain Understanding of the AEC industry and related manufacturing ecosystems Hands on experience with Autodesk solutions, with strong familiarity with cloud based and platform offerings is a plus Strong sales acumen and credibility in client facing, executive level engagements Track record of driving continuous improvement, process maturity, and skills development in expert teams Qualifications Bachelor's degree in Engineering, Architecture, Construction Management, Computer Science, or a related technical field Master's degree (MBA, Engineering, Technology, or related discipline) is strongly preferred Minimum 10+ years of experience in solution architecture, consulting, or technical pre sales roles, with at least 3-5 years in a leadership capacity Proven experience leading and developing distributed, multi country teams (ideally across EMEA) Strong commercial and financial acumen, including exposure to revenue forecasting, margin management, and services profitability Demonstrated ability to align technical strategy with business objectives and sales performance targets Experience defining and implementing governance models, pre sales frameworks, and solution qualification standards Track record of driving continuous improvement, operational maturity, and organizational transformation Ability to operate at both strategic and operational levels - setting vision while remaining close to execution Strong executive presence with the ability to influence senior stakeholders and C level decision makers Experience collaborating cross functionally with Sales, Delivery, Product, and Executive Leadership teams Experience mentoring senior consultants/architects and building capability development programs Willingness and ability to travel across EMEA as required Interview Process We are looking for talents that will enjoy, live and accelerate our culture and values. At Graitec, We work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own silos to better serve them. To make this culture a reality, we rally our teams around our cultural attributes: Agility, Growth, Trust, Inclusion and our values: Engagement, Collaboration, Innovation, Passion At Graitec, we're proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates' skills and capabilities to succeed in role. Screening/Get to know discussion Hiring Manager Peer of hiring manager or key stakeholder to the role from another organization Business Unit leader / Office interview
Solutions Architect Department: New Business Employment Type: Full Time Location: London Reporting To: Director of Growth Compensation: £75,000 - £85,000 / year Description Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well being solutions. Guided by our shared missions - 'Making the World a Better Place to Work' and 'Enriching Connections, For Good' - we're committed to transforming workplaces and improving people's daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. Your Role in our Mission: The Solution Architect - New Business is a senior pre sales specialist responsible for designing, presenting, and commercialising Reward Gateway's more complex, multi product solutions for prospective clients across all verticals. As a critical member of the New Business team, you will work alongside Sales Consultants, Senior Sales Consultants, and Enterprise Directors to lead solution mapping, technical validation, commercial scoping, and proposal development. You will own the integrity, feasibility, and value of the solution being proposed - ensuring it is compelling for the client, commercially sound, and fully deliverable by Implementation and Client Success. This role is ideal for a commercially aware problem solver who thrives at the intersection of technology, product, and sales, operating as a trusted advisor in high value deals. As a Solution Architect - New Business, you will: Act as the technical and solution design expert in major new UK & multinational business opportunities. Translate client needs, challenges, and strategic goals into robust, deliverable solutions. Influence deal strategy, design pricing packages, and ensure commercial feasibility. Present complex solutions with clarity, confidence, and executive level credibility. Partner cross functional to ensure seamless handover, delivery, and long term success. Your work ensures that every proposed solution delivers measurable value and sets clients up for exceptional outcomes. What's In It For Me? A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Private Medical Insurance Allowance for professional development books, E books, and podcasts Contributory pension scheme Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing! Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the "RG Magic" that makes our culture thrive. Our teams work from our Dean Street office two days per week. What You'll be Doing: Solution Design & Technical Leadership Lead the design of multi product solutions that align to prospect needs across engagement, wellbeing, recognition, and digital benefits. Conduct deep discovery into technical, commercial, and operational requirements. Map complex organisational workflows, overlaying competitor insights to identify Reward Gateway differentiation and alignment, demonstrating a clear value led proposition. Build solution documentation, architecture outlines, and tailored platform demonstrations. Translate non technical business problems into clear solution recommendations. Commercial & Proposal Ownership Partner with Sales Consultants and Senior Consultants to shape deal strategy and pricing. Ensure all solutions are commercially viable, margin aligned, and support scalable delivery. Contribute to business cases, ROI models, and commercial proposals. Support negotiation phases by validating feasibility, scope boundaries, and assumptions. Cross Functional Collaboration Work closely with Product, Engineering, and Implementation to validate technical design. Ensure clear, accurate handovers to delivery teams with complete documentation. Collaborate with Marketing to create compelling solution narratives and case studies. Collaborate with Bids/Tenders to share all pre market engagement and insights to maximise outcomes and win rate. Feed customer insight into Product for roadmap and feature prioritisation. Thought Leadership & New Business Enablement Deliver high quality demos adapted to industry, audience, and complexity. Build and maintain reusable solution frameworks for vertical teams. Support training of Sales and SDR teams on solution capability and value messaging. Proactively identify product or proposition gaps that could improve win rates. Experience and Skills You Need in this Role: Strong experience in pre sales, solution architecture, product consulting, or technical consulting, ideally within SaaS, HR tech, digital benefits, or enterprise technology. Proven ability to lead solution design in complex, multi stakeholder sales cycles. Strong understanding of digital platforms, APIs, integrations, data flows, and configuration. Commercially confident with experience shaping pricing, proposals, and business cases. Excellent presentation skills with the ability to simplify complex concepts. Experienced in supporting enterprise deals, ideally with HR, Reward or People teams. Highly organised with strong documentation, planning, and communication skills. Solution Design & Architecture: Proven ability to design scalable, compliant solutions that solve real client problems. Commercial Acumen: Understands pricing, margin levers, risk, deliverability and commercial structure. Executive Communication: Clear, credible, and confident with senior stakeholders. Problem Solving: Connects insight, product capability and business logic into compelling solutions. Collaboration: Operates as a trusted partner across Product, Sales, Implementation, Marketing and Legal. Detail & Discipline: Ensures accuracy, documentation quality and commercial governance. Adaptability: Comfortable supporting multiple opportunities with varied complexity levels. The Interview Process: Screening call with member of the Talent Acquisition Team First interview with Director of Growth Take home assessment Final interview with Enterprise Growth Director & a Senior member of the New Business team At Reward Gateway Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it's about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!
Apr 01, 2026
Full time
Solutions Architect Department: New Business Employment Type: Full Time Location: London Reporting To: Director of Growth Compensation: £75,000 - £85,000 / year Description Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well being solutions. Guided by our shared missions - 'Making the World a Better Place to Work' and 'Enriching Connections, For Good' - we're committed to transforming workplaces and improving people's daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. Your Role in our Mission: The Solution Architect - New Business is a senior pre sales specialist responsible for designing, presenting, and commercialising Reward Gateway's more complex, multi product solutions for prospective clients across all verticals. As a critical member of the New Business team, you will work alongside Sales Consultants, Senior Sales Consultants, and Enterprise Directors to lead solution mapping, technical validation, commercial scoping, and proposal development. You will own the integrity, feasibility, and value of the solution being proposed - ensuring it is compelling for the client, commercially sound, and fully deliverable by Implementation and Client Success. This role is ideal for a commercially aware problem solver who thrives at the intersection of technology, product, and sales, operating as a trusted advisor in high value deals. As a Solution Architect - New Business, you will: Act as the technical and solution design expert in major new UK & multinational business opportunities. Translate client needs, challenges, and strategic goals into robust, deliverable solutions. Influence deal strategy, design pricing packages, and ensure commercial feasibility. Present complex solutions with clarity, confidence, and executive level credibility. Partner cross functional to ensure seamless handover, delivery, and long term success. Your work ensures that every proposed solution delivers measurable value and sets clients up for exceptional outcomes. What's In It For Me? A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Private Medical Insurance Allowance for professional development books, E books, and podcasts Contributory pension scheme Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing! Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the "RG Magic" that makes our culture thrive. Our teams work from our Dean Street office two days per week. What You'll be Doing: Solution Design & Technical Leadership Lead the design of multi product solutions that align to prospect needs across engagement, wellbeing, recognition, and digital benefits. Conduct deep discovery into technical, commercial, and operational requirements. Map complex organisational workflows, overlaying competitor insights to identify Reward Gateway differentiation and alignment, demonstrating a clear value led proposition. Build solution documentation, architecture outlines, and tailored platform demonstrations. Translate non technical business problems into clear solution recommendations. Commercial & Proposal Ownership Partner with Sales Consultants and Senior Consultants to shape deal strategy and pricing. Ensure all solutions are commercially viable, margin aligned, and support scalable delivery. Contribute to business cases, ROI models, and commercial proposals. Support negotiation phases by validating feasibility, scope boundaries, and assumptions. Cross Functional Collaboration Work closely with Product, Engineering, and Implementation to validate technical design. Ensure clear, accurate handovers to delivery teams with complete documentation. Collaborate with Marketing to create compelling solution narratives and case studies. Collaborate with Bids/Tenders to share all pre market engagement and insights to maximise outcomes and win rate. Feed customer insight into Product for roadmap and feature prioritisation. Thought Leadership & New Business Enablement Deliver high quality demos adapted to industry, audience, and complexity. Build and maintain reusable solution frameworks for vertical teams. Support training of Sales and SDR teams on solution capability and value messaging. Proactively identify product or proposition gaps that could improve win rates. Experience and Skills You Need in this Role: Strong experience in pre sales, solution architecture, product consulting, or technical consulting, ideally within SaaS, HR tech, digital benefits, or enterprise technology. Proven ability to lead solution design in complex, multi stakeholder sales cycles. Strong understanding of digital platforms, APIs, integrations, data flows, and configuration. Commercially confident with experience shaping pricing, proposals, and business cases. Excellent presentation skills with the ability to simplify complex concepts. Experienced in supporting enterprise deals, ideally with HR, Reward or People teams. Highly organised with strong documentation, planning, and communication skills. Solution Design & Architecture: Proven ability to design scalable, compliant solutions that solve real client problems. Commercial Acumen: Understands pricing, margin levers, risk, deliverability and commercial structure. Executive Communication: Clear, credible, and confident with senior stakeholders. Problem Solving: Connects insight, product capability and business logic into compelling solutions. Collaboration: Operates as a trusted partner across Product, Sales, Implementation, Marketing and Legal. Detail & Discipline: Ensures accuracy, documentation quality and commercial governance. Adaptability: Comfortable supporting multiple opportunities with varied complexity levels. The Interview Process: Screening call with member of the Talent Acquisition Team First interview with Director of Growth Take home assessment Final interview with Enterprise Growth Director & a Senior member of the New Business team At Reward Gateway Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it's about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!
Aurora Energy Research Limited
Oxford, Oxfordshire
Internal Systems Engineering Lead Department: Internal Technology Employment Type: Permanent - Full Time Location: Oxford, UK Description Based in Oxford, you will join the Internal Technology team as our Internal Systems Engineering Lead (Engineering Manager) - a new and pivotal role supporting the Head of Architecture and Engineering. You will lead and develop a talented group of engineers across the Modern Workplace, Data, and System Specialist teams, ensuring that Aurora continues to deliver secure, reliable, and innovative technology solutions that empower our people and operations. You will focus on people, process, and performance - creating an environment where engineers can thrive, and delivery teams can operate effectively. Acting as a force multiplier for the Head of Architecture and Engineering, you will take ownership of line management, training, and delivery ceremonies, while collaborating on strategy and technical direction. This role will suit someone who has grown from an engineering or solutions architecture background into a leadership position, ideally with experience in the Microsoft ecosystem (M365, Azure, Exchange, Intune, SharePoint, etc) and cloud first environments. Key Responsibilities Line manage engineers across the Modern Workplace, Data, and System Specialist teams Take ownership of, run and continuously improve team ceremonies, including sprint planning, stand-ups, and retrospectives Build and maintain competency frameworks and training plans for each discipline Work closely with Head of Architecture and Engineering and lead engineers to ensure technical delivery aligns with Aurora's strategic priorities Develop and optimise delivery processes to ensure consistency, scalability, and continuous improvement, within engineering teams and in collaboration with the wider Internal Technology department Serve as a trusted point of escalation for people and performance matters Partner with the Head of Architecture and Engineering to ensure that the engineering functions operate efficiently, maintaining a strong culture of collaboration and growth alongside the wider Internal Technology department Support engineers with professional development, including coaching, mentorship, and goal setting Support engineers in the delivery of technical solutions, drawing on past hands on experience as an engineer or architect. Ensure effective and proactive escalation to the Head of Architecture and Engineering where required Skills, Knowledge and Expertise Required attributes: Excellent people leader with a proven track record leading teams and developing high performance culture Proven experience in engineering or delivery management, ideally across multiple technical disciplines Previous hands on experience as an engineer, consultant, or solutions architect Strong knowledge of Microsoft technologies, particularly M365 and Azure, to deliver internal IT capabilities Experience running agile ceremonies and improving delivery processes Excellent interpersonal skills, with the ability to coach, mentor, and resolve challenges constructively Experience implementing competency frameworks and performance metrics Highly organised, delivery-focused, and able to prioritise effectively A collaborative and positive approach to problem-solving Desirable attributes: Experience in consultancy or professional services environments Understanding of data engineering practices and business intelligence concepts Familiarity with enterprise systems such as Salesforce, SAP, or Dynamics 365 F&O Experience with utilising CI/CD patterns and DevOps tooling to orchestrate configuration across environments Experience working with Project Managers to deliver broad impact solutions What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary-Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle-to-work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
Apr 01, 2026
Full time
Internal Systems Engineering Lead Department: Internal Technology Employment Type: Permanent - Full Time Location: Oxford, UK Description Based in Oxford, you will join the Internal Technology team as our Internal Systems Engineering Lead (Engineering Manager) - a new and pivotal role supporting the Head of Architecture and Engineering. You will lead and develop a talented group of engineers across the Modern Workplace, Data, and System Specialist teams, ensuring that Aurora continues to deliver secure, reliable, and innovative technology solutions that empower our people and operations. You will focus on people, process, and performance - creating an environment where engineers can thrive, and delivery teams can operate effectively. Acting as a force multiplier for the Head of Architecture and Engineering, you will take ownership of line management, training, and delivery ceremonies, while collaborating on strategy and technical direction. This role will suit someone who has grown from an engineering or solutions architecture background into a leadership position, ideally with experience in the Microsoft ecosystem (M365, Azure, Exchange, Intune, SharePoint, etc) and cloud first environments. Key Responsibilities Line manage engineers across the Modern Workplace, Data, and System Specialist teams Take ownership of, run and continuously improve team ceremonies, including sprint planning, stand-ups, and retrospectives Build and maintain competency frameworks and training plans for each discipline Work closely with Head of Architecture and Engineering and lead engineers to ensure technical delivery aligns with Aurora's strategic priorities Develop and optimise delivery processes to ensure consistency, scalability, and continuous improvement, within engineering teams and in collaboration with the wider Internal Technology department Serve as a trusted point of escalation for people and performance matters Partner with the Head of Architecture and Engineering to ensure that the engineering functions operate efficiently, maintaining a strong culture of collaboration and growth alongside the wider Internal Technology department Support engineers with professional development, including coaching, mentorship, and goal setting Support engineers in the delivery of technical solutions, drawing on past hands on experience as an engineer or architect. Ensure effective and proactive escalation to the Head of Architecture and Engineering where required Skills, Knowledge and Expertise Required attributes: Excellent people leader with a proven track record leading teams and developing high performance culture Proven experience in engineering or delivery management, ideally across multiple technical disciplines Previous hands on experience as an engineer, consultant, or solutions architect Strong knowledge of Microsoft technologies, particularly M365 and Azure, to deliver internal IT capabilities Experience running agile ceremonies and improving delivery processes Excellent interpersonal skills, with the ability to coach, mentor, and resolve challenges constructively Experience implementing competency frameworks and performance metrics Highly organised, delivery-focused, and able to prioritise effectively A collaborative and positive approach to problem-solving Desirable attributes: Experience in consultancy or professional services environments Understanding of data engineering practices and business intelligence concepts Familiarity with enterprise systems such as Salesforce, SAP, or Dynamics 365 F&O Experience with utilising CI/CD patterns and DevOps tooling to orchestrate configuration across environments Experience working with Project Managers to deliver broad impact solutions What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary-Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle-to-work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
Senior Security Consultant (Android Malware Reverse Engineering) NetSPI pioneered Penetration Testing as a Service (PTaaS) and leads the industry in modernpentesting. Combining world class security professionals with AI and automation,NetSPIdelivers clarity, speed, and scale across 50+pentesttypes, attack surface management, and vulnerability prioritization. TheNetSPIplatform streamlines workflows and accelerates remediation, enabling our experts to focus on deep dive testing that uncovers vulnerabilities others miss. Trusted by the top 10 U.S. banks and Fortune 500 companies worldwide,NetSPIhas been driving security innovation since 2001. NetSPIis on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award winning workplace culture and get to know our A Team at . We are seeking an experienced professional with demonstrated technical depth and breadth in Android Malware Reverse Engineering as well as the soft skills to effectively communicate with executive and technical teams. In this role, you'll have the ability to work alongside a world class team using top tier custom tools. Applicants are expected to leverage strong problem solving skills, as well as lead, collaborate, and innovate to deliver high quality exercises and exceptional experiences for our customers. Responsibilities: Perform malware reverse engineering on Android applications. Create and deliver reports to clients. Collaborate with clients to create remediation strategies that will help improve their security posture. Research and develop innovative techniques, tools, and methodologies for reverse engineering Android applications. Participate in the ongoing development/enhancement of NetSPI services and processes, in addition to thought leadership (via blogs, presentations, white papers, webinars, podcast, vlogs and tweets.) Provide pre sales support by assisting with scoping prospective engagements. Act as a resource for internal team members as it relates to in depth technical questions or best practices. Responsible for QA activities in assigned service lines. Minimum Qualifications: Bachelor's degree or higher, preferably in Computer Science, Engineering, Mathematics, IT, or a related field; equivalent experience will also be considered. 1-5 years of experience performing Android malware reverse engineering. Includes experience with reversing tools such as Ghidra, IDA, jadx, etc. 3-5 years of offensive security experience. Experience with disassemblers and debuggers. Experience with dynamic instrumentation toolkits. Examples include Frida Strong communication skills, both verbal and written. Knowledge of Android Operating System. Preferred Qualifications: Experience analyzing malicious Android applications. The ability to reverse engineer proprietary application layer protocols. Knowledge of operating system and application internals for Android GREM, PMRP, Zero2Automated or similar certifications. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Apr 01, 2026
Full time
Senior Security Consultant (Android Malware Reverse Engineering) NetSPI pioneered Penetration Testing as a Service (PTaaS) and leads the industry in modernpentesting. Combining world class security professionals with AI and automation,NetSPIdelivers clarity, speed, and scale across 50+pentesttypes, attack surface management, and vulnerability prioritization. TheNetSPIplatform streamlines workflows and accelerates remediation, enabling our experts to focus on deep dive testing that uncovers vulnerabilities others miss. Trusted by the top 10 U.S. banks and Fortune 500 companies worldwide,NetSPIhas been driving security innovation since 2001. NetSPIis on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award winning workplace culture and get to know our A Team at . We are seeking an experienced professional with demonstrated technical depth and breadth in Android Malware Reverse Engineering as well as the soft skills to effectively communicate with executive and technical teams. In this role, you'll have the ability to work alongside a world class team using top tier custom tools. Applicants are expected to leverage strong problem solving skills, as well as lead, collaborate, and innovate to deliver high quality exercises and exceptional experiences for our customers. Responsibilities: Perform malware reverse engineering on Android applications. Create and deliver reports to clients. Collaborate with clients to create remediation strategies that will help improve their security posture. Research and develop innovative techniques, tools, and methodologies for reverse engineering Android applications. Participate in the ongoing development/enhancement of NetSPI services and processes, in addition to thought leadership (via blogs, presentations, white papers, webinars, podcast, vlogs and tweets.) Provide pre sales support by assisting with scoping prospective engagements. Act as a resource for internal team members as it relates to in depth technical questions or best practices. Responsible for QA activities in assigned service lines. Minimum Qualifications: Bachelor's degree or higher, preferably in Computer Science, Engineering, Mathematics, IT, or a related field; equivalent experience will also be considered. 1-5 years of experience performing Android malware reverse engineering. Includes experience with reversing tools such as Ghidra, IDA, jadx, etc. 3-5 years of offensive security experience. Experience with disassemblers and debuggers. Experience with dynamic instrumentation toolkits. Examples include Frida Strong communication skills, both verbal and written. Knowledge of Android Operating System. Preferred Qualifications: Experience analyzing malicious Android applications. The ability to reverse engineer proprietary application layer protocols. Knowledge of operating system and application internals for Android GREM, PMRP, Zero2Automated or similar certifications. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
