11 jobs found

Service Delivery Coordinator (Facilities / Compliance) Location: Southend-on-Sea Office Based Salary: £27,000-£30,000 DOE 12-Month FTC (Maternity Cover) Strong Potential to Become Permanent A well-established specialist within the facilities compliance and ventilation hygiene sector is looking to appoint a Service Delivery Coordinator to support key client accounts within a busy technical services team. The Role This role is responsible for ensuring contracted works are planned, delivered and reported in line with agreed KPIs and compliance standards. You ll act as a key point of contact for clients, supporting the full service lifecycle from scheduling through to completion and invoicing. Key Responsibilities: Coordinating planned preventative maintenance (PPM) and reactive works Supporting key accounts to ensure services are delivered on time and to specification Managing compliance documentation and issuing reports within agreed timeframes Handling client queries and resolving service issues Monitoring KPIs, WIP, variations and contract financials Liaising with engineers, subcontractors and internal teams to maintain service delivery Supporting client review meetings and ongoing account communication About you Experience within facilities management, service coordination, helpdesk, operations administration or contract support would be advantageous. An understanding of compliance standards such as TR19 Grease is beneficial but not essential, full training will be provided. Why Join? This is an excellent opportunity to join a stable and growing specialist business, with genuine long-term prospects for the right individual. Disclaimer: By submitting your CV, you agree that Westwood Recruitment Solutions Ltd acts as an employment agency and does not guarantee employment. You confirm your information is accurate, agree to confidentiality, and release Westwood Recruitment Solutions Ltd from employment-related liabilities.

Position: Service Coordinator Location: Edenbridge, Kent Salary: 28,000 - 32,000 Service Coordinator - Job Overview Service Coordinator required for our client, a leading HVAC company that has 6 regional offices and has been expanding since it formed over 20 years ago. They offer their customers a complete turnkey solution for the installation, service, maintenance, fault finding and repair on a range of HVAC equipment throughout the UK. The Service Coordinator will be tasked with the following duties: Schedule PPM visits for the Engineering division Answer inbound calls from clients Raising and scheduling jobs Arranging engineers and subcontractors to attend works Raising purchase orders Service Coordinator - Salary & Benefits Basic Salary 28,000 - 32,000 DOE 09:00-17:00 Monday to Friday working hours 22 Days Holiday + Bank Holidays (Increases with time served) Profit share scheme applicable after 12 months' service Free parking Company events Service Coordinator - Job Requirements Live within a commutable distance of Edenbridge Previous Service Coordinator/PPM Coordinator experience Experience & Knowledge of Engineer booking software Computer literate & proficient in all MS packages Customer service focused Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

I am currently recruiting for a FM Helpdesk admin / project coordinator for a Essex based main contractor. You will be operating for the head office in Billericay, Essex and be assisting on the below duties - Overview: The role will be responsible for operating the helpdesk function for a variety of the clients across FM and project service lines The role will work as part of the team but must demonstrate an ability to work on own initiative and the ability to take ownership of a system. The role will also be responsible for answering and forwarding general reception phone calls, screening phone calls, and providing general administrative support. Key Responsibilities: Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email. Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements. To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions. Liaison and follow up with Managers, engineers and approved subcontractors. Ensure tasks are completed in line with the PPM planners and/ or client requirements. Report back to clients and contract staff on job progress and close out. Compile small work quotations Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately. Invoicing of project and FM invoices as required Provide admin support to Project and FM Managers Any other reasonable duties as requested by the Company. My client are looking to a pay a competitive basic salary and they are looking to start the candidate ASAP. If you are keen to get more details on the position please send me a copy of your CV to (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Facilities Helpdesk / CAFM Coordinator Warrington £13.47 p/h - 40 hours per week Temporary 2 months We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk / CAFM Coordinator to support a key client contract. This is a busy, site-based role requiring strong organisational skills, excellent communication, and confidence working with CAFM systems in a fast-paced FM environment. Key Responsibilities Act as the key user for the CAFM system on site, managing PPM records, reactive tasks, and performance reporting Handle incoming calls and emails efficiently, ensuring a professional and timely response Plan and schedule PPM activities for engineering teams and specialist supply partners Ensure all reactive requests are logged correctly, prioritised appropriately, and allocated to the correct engineer Maintain clear communication throughout the lifecycle of reactive works between the Facilities Team and end users Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance Proactively identify and help implement innovations and process improvements to enhance contract performance Build and maintain strong working relationships with internal teams, clients, and external suppliers Obtain supplier quotations and upload them onto internal systems for client approval Skills & Experience Required Previous experience in a Facilities Management helpdesk or coordination role Strong working knowledge of CAFM systems Excellent communication and customer service skills Ability to prioritise workload in a reactive environment Confident liaising with engineers, subcontractors, and senior management Strong attention to detail and administrative skills What s on Offer Opportunity to work with a major FM service provider Stable contract with long-term potential Professional, supportive working environment If you re an organised and proactive FM professional looking for your next opportunity, we d love to hear from you. Apply today or contact us for more information.

Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: City of London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.

Scheduling Coordinator required for my well esyablisehd client, based on the outskirts of Loughborough Own tramsport is essential, due to the location Office based role Job role: Reporting to the Senior Scheduling Coordinator you will be responsible for the day-to-day activities associated with the scheduling of engineers works within the PAT team as detailed but not limited to the lists below. You will be asked to carry out a range of task s that you are competent to do so or will receive additional training to gain competency. Duties: Complete scheduling activities to meet business needs. Provide updates to PAT Manager. Assess and resolve customer issues where possible or pass them on to be actioned. Provide scheduling of the job cycle process within the department up to the point of invoice. Ensuring working away notices and accommodation bookings are actioned in a timely manner. Ensure all allocated engineers schedules are up to date and sent as required. Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department. Check and action work reminders for repeat services. Attending client meetings where required to do so (Remotely or in person). Populate engineers calendars and send works as required. Where required populate and send PPM customer spreadsheets. Processing of Client purchase orders for works. Facilitate as required the supply of competency evidence to customers. Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site. Send booking notifications to customers as required. Send booking notifications internally where parts or additional equipment is needed to facilitate work Dealing with client queries, arising from on-site activities, where needed. Take relevant customer phone calls. Action client requests for documentation, clarification and escalation as required. Efficiently communicate with customers via Telephone and Email. Respond to customers in-line with desired internal KPI s. (Generally same day acknowledgement 24hr max and 72hr update or resolution.) Experience Maintain a professional & positive attitude whilst at work, always. Display a hard working & competent, forward thinker who is reliable and able to work well both on their own and as part of a team. Display flexibility and willingness to develop and learn new skills.

Excellent opportunity for an experienced HVAC Service Manager to join a well-established company based in Widnes Salary: £50,000 Per Annum Job Type: Full Time / Permanent Hours of work: Monday to Friday 08:00 - 17:00 About The Company Head quartered in Widnes Cheshire; this Heating & Boiler Services company is seeking an experienced HVAC Service Manager to be part of a team in the commercial and industrial sector. An excellent opportunity to join a progressive company that can offer an advanced career progression and development prospects. This role would suit somebody with a strong desire to be a part of the continued success of an organisation. There is also the opportunity to benefit from a generous salary and benefits package Essential Requirements: The successful candidate will be able to demonstrate a proven track record in a similar role with: Extensive experience as a HVAC Service Manager City & Guilds Level 3 Refrigeration & Air Conditioning Current CSCS Skill Card, CITB SSSTS or SMSTS Extensive experience working in the HVAC industry Clean, full driving license Duties Within the Role: Leading the company's service team under the guidance of our Managing Director Work with Operations team and 4/5 Service Engineers (To be expanded with business development) Co-ordinate daily engineer activities: PPMs, remedial works and call-outs Technical support for engineers and coordinators Price remedial works Generate work from existing client database as well as developing new customer base. Generate and develop Air conditioning services Managing F Gas compliance Maintaining & adhering to any client procedures Maintaining professional relationships with clients at all times Enforcing & adhering to policies & procedures without exception Enforcing & adhering to governing regulations without exception Required Knowledge & Experience: City & Guilds Level 3 Refrigeration & Air Conditioning Current CSCS Skill Card, CITB SSSTS or SMSTS Extensive experience as a HVAC service Manager with time served within HVAC industry Clean full UK driving licence Salary & Package: £50,000 Per Annum Car Allowance - £5k Potential Bonus Pension - 3% Company contribution and 5% employee. 25 Days Holiday & 8 Bank Holidays Phone allowance Additional Benefits : Travel time paid, Over Time available, Paid Lunches (on completion of probation period). 25 days holiday plus Bank holiday Christmas shutdown Private medical cash plan If you are a motivated individual who enjoys working in a fast-paced environment, we encourage you to apply for this position. We offer competitive pay, opportunities for growth, and a supportive team environment. Join the team today! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

Berry Recruitment are currently recruiting for Facilities Coordinator in Cantley, Norwich. Your main duties will include Provide a first line contact for internal and external customers/contractors. To manage client platforms to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged. Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications. Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required. Process and job on the in-house finance system (JDE) to enable invoicing and Raising Purchase Orders as and when required. Liaising with Clients to escalate out of line incidents. Administer PPM's and Reactive control to Service Engineers through in-house System and are carried out within one month of the allocated date Monitor email systems and respond accordingly to queries and client requests. Coordinate faults, schedule to engineers, communicate with customers. When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer. Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action. Assist the General Manager to monitor service standards Monitor the active jobs logged on with the helpdesk using Microsoft Teams to communicate Operate and maintain an effective filing system for the department as well as producing reports for all management team when required This is a temporary ongoing position. The working hours are Monday - Friday 07:30-16:00. For further information please contact Ella Callaby at Berry Recruitment Kings Lynn. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Role: Service Coordinator Location: Daventry, NN11 Hours: Full time, 8.30am to 5pm, 37.5 hours per week Salary: £30,000 Fully office-based role An excellent opportunity has now arisen for a Service Coordinator to join our client s successful team. Who are we? We are proud to be representing our client , a well-established and highly respected business based in Daventry. Specialising in providing technical services to a range of commercial and industrial clients, our client has built a strong reputation for delivering reliable, professional, and customer-focused solutions. Due to continued business growth, they are now looking to expand their office-based support team. Benefits: Competitive salary of £30,000 25 days holiday plus bank holidays Free on-site parking Friendly, supportive, and welcoming team environment Full training and ongoing professional development Modern, well-equipped office facilities Duties of a Service Coordinator: Coordinating and scheduling engineers to attend planned preventative maintenance (PPM), remedial works, and reactive callouts Acting as the first point of contact for customer queries via email and phone Managing and organising incoming work requests and allocating jobs efficiently Liaising with customers, taking details such as vehicle registration numbers and job-specific information Communicating with sub-contractors to arrange additional resources when required Handling approximately 80% of daily communication via email and 20% via telephone Maintaining accurate records on the internal system, ensuring all job details and updates are logged Supporting the wider office team with additional administrative tasks as required What we would like from you: Previous experience in a scheduling, coordination, or service administration role Excellent organisational and multitasking skills, with the ability to prioritise effectively Strong written and verbal communication skills Confident handling both email and phone-based enquiries A proactive, positive, and team-focused attitude Competent IT skills, including working knowledge of Microsoft Office applications If you are interested in this role, please apply below with your most recent CV. MKTEMP By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency/business. Your application will be considered in competition with others and we will contact you within 3 working days.

Role- Help Desk Coordinator Location- In office in Chilton (no hybrid) Salary- up to 29,000 Working hours- Monday to Friday 8am-5pm General Receiving inbound calls and emails and making frequent outbound calls and emails. Scheduling engineers to attend call outs and regularly updating them with their required jobs Generation and closure of scheduled work orders Overseeing job completion in respect of in-house engineering and sub- contractor services Updating in-house systems and informing external clients regularly of updates Managing the helpdesk inbox efficiently daily Constant liaison with engineers, subcontractors and clients via phone/email PPM asset management planning via our databases Respond quickly and effectively to client queries Raising jobs and purchase orders daily Always providing excellent customer service Completing various admin tasks as requested. Requirements Worked in a familiar field Experienced in scheduling, coordinating, arranging role. Experienced working with CRM Systems (desirable) Great communicational skills Offer Great working environment Up to 29,000 Benefits package INDBS